Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Ford EcoSport vehicles. The front seat frames may have been improperly welded, resulting in the seat back being improperly secured. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems," and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C08
Recall Date: Jan 2, 2019
Consumer Complaints
502 ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11609643
Recall Date: Aug 20, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11609503
Recall Date: Aug 19, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On [XXX] a low engine oil pressure light came on. I checked my oil and it was fine. I contacted ford and they told me there was a recall but my car was still safe to drive. On [XXX] the engine light came on as well as the same warning. Upon leaving work my car lost acceleration and all power to the car including the brakes. I had it towed to ciocca ford of york pa. I am now without a car and keep getting the run around about approval for a loaner car. I am unable to trade the car in since it will be at the dealership for a lengthy time which is affecting my chances of getting financing for another vehicle since I still have an auto loan. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX] a low engine oil pressure light came on. I checked my oil and it was fine. I contacted ford and they told me there was a recall but my car was still safe to drive. On [XXX] the engine light came on as well as the same warning. Upon leaving work my car lost acceleration and all power to the car including the brakes. I had it towed to ciocca ford of york pa. I am now without a car and keep getting the run around about approval for a loaner car. I am unable to trade the car in since it will be at the dealership for a lengthy time which is affecting my chances of getting financing for another vehicle since I still have an auto loan. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX] a low engine oil pressure light came on. I checked my oil and it was fine. I contacted ford and they told me there was a recall but my car was still safe to drive. On [XXX] the engine light came on as well as the same warning. Upon leaving work my car lost acceleration and all power to the car including the brakes. I had it towed to ciocca ford of york pa. I am now without a car and keep getting the run around about approval for a loaner car. I am unable to trade the car in since it will be at the dealership for a lengthy time which is affecting my chances of getting financing for another vehicle since I still have an auto loan. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11609540
Recall Date: Aug 19, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Oil pump issue, Ford refuses to repair. They will keep delaying it indefinitely. I want Ford to buy back my ecosport as I feel unsafe driving it.
Corrective Action:
Oil pump issue, Ford refuses to repair. They will keep delaying it indefinitely. I want Ford to buy back my ecosport as I feel unsafe driving it.
Additional Notes:
Oil pump issue, Ford refuses to repair. They will keep delaying it indefinitely. I want Ford to buy back my ecosport as I feel unsafe driving it.
Mfg Campaign: 11609230
Recall Date: Aug 18, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Oil pump issue, Ford refuses to repair. They will keep delaying it indefinitely. I want Ford to buy back my ecosport as I feel unsafe driving it.
Corrective Action:
Oil pump issue, Ford refuses to repair. They will keep delaying it indefinitely. I want Ford to buy back my ecosport as I feel unsafe driving it.
Additional Notes:
Oil pump issue, Ford refuses to repair. They will keep delaying it indefinitely. I want Ford to buy back my ecosport as I feel unsafe driving it.
Mfg Campaign: 11609230
Recall Date: Aug 18, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Oil pump issue, Ford refuses to repair. They will keep delaying it indefinitely. I want Ford to buy back my ecosport as I feel unsafe driving it.
Corrective Action:
Oil pump issue, Ford refuses to repair. They will keep delaying it indefinitely. I want Ford to buy back my ecosport as I feel unsafe driving it.
Additional Notes:
Oil pump issue, Ford refuses to repair. They will keep delaying it indefinitely. I want Ford to buy back my ecosport as I feel unsafe driving it.
Mfg Campaign: 11609230
Recall Date: Aug 18, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after refueling the vehicle, the vehicle failed to start. The contact had someone nearby attempt to jumpstart the vehicle; however, the contact became aware that there was oil covering the engine compartment. There were no warning lights illuminated. The dealer was contacted, and the vehicle was towed to the dealer. The dealer informed the contact that the parts would not be available until 2025. The manufacturer was made aware of the issue. The failure mileage was 98,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after refueling the vehicle, the vehicle failed to start. The contact had someone nearby attempt to jumpstart the vehicle; however, the contact became aware that there was oil covering the engine compartment. There were no warning lights illuminated. The dealer was contacted, and the vehicle was towed to the dealer. The dealer informed the contact that the parts would not be available until 2025. The manufacturer was made aware of the issue. The failure mileage was 98,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after refueling the vehicle, the vehicle failed to start. The contact had someone nearby attempt to jumpstart the vehicle; however, the contact became aware that there was oil covering the engine compartment. There were no warning lights illuminated. The dealer was contacted, and the vehicle was towed to the dealer. The dealer informed the contact that the parts would not be available until 2025. The manufacturer was made aware of the issue. The failure mileage was 98,000. VIN tool confirms parts not available.
Mfg Campaign: 11608151
Recall Date: Aug 13, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact then stated that while driving slow speeds, the oil warning light illuminated. The vehicle was taken to a dealer and the contact was informed that contact that the vehicle could not be serviced for another six weeks. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure milage was 40,200. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact then stated that while driving slow speeds, the oil warning light illuminated. The vehicle was taken to a dealer and the contact was informed that contact that the vehicle could not be serviced for another six weeks. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure milage was 40,200. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact then stated that while driving slow speeds, the oil warning light illuminated. The vehicle was taken to a dealer and the contact was informed that contact that the vehicle could not be serviced for another six weeks. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure milage was 40,200. VIN tool confirms parts not available.
Mfg Campaign: 11607955
Recall Date: Aug 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
How long is Ford going to get away with no remedy for this? They have been aware of this issue for years. They definitely knew about it when they sold vehicle to me. Of course I wasn't informed by dealer. Now I've had to limit driving for fear mine will succumb to this problem. Vehicle is coming up on 60,000 miles, which is when problem arises in many cases. What is my recourse.? Just stuck paying $35,000 for a vehicle I was misled into purchasing? Got three more years paying $500 a month for car I'm afraid to drive. Check engine light is on more than off. Ford should be accountable. For amount they make, to be knowingly selling a defective product is shameful. Please give this recall the attention it deserves.Stop allowing Ford to ignore whatever fix it is going to take. Which seems is going to be replacing engine. Another inferior engine, no doubt. Hell owners will be still stuck with product that should have been remedied many,many years ago.This wet belt design doesn't last. Repair is quite costly. Something Ford is well aware of. They still keep right on selling cars with these motors they know are crap. Something should have been done about this long time ago, in my opinion.
Corrective Action:
How long is Ford going to get away with no remedy for this? They have been aware of this issue for years. They definitely knew about it when they sold vehicle to me. Of course I wasn't informed by dealer. Now I've had to limit driving for fear mine will succumb to this problem. Vehicle is coming up on 60,000 miles, which is when problem arises in many cases. What is my recourse.? Just stuck paying $35,000 for a vehicle I was misled into purchasing? Got three more years paying $500 a month for car I'm afraid to drive. Check engine light is on more than off. Ford should be accountable. For amount they make, to be knowingly selling a defective product is shameful. Please give this recall the attention it deserves.Stop allowing Ford to ignore whatever fix it is going to take. Which seems is going to be replacing engine. Another inferior engine, no doubt. Hell owners will be still stuck with product that should have been remedied many,many years ago.This wet belt design doesn't last. Repair is quite costly. Something Ford is well aware of. They still keep right on selling cars with these motors they know are crap. Something should have been done about this long time ago, in my opinion.
Additional Notes:
How long is Ford going to get away with no remedy for this? They have been aware of this issue for years. They definitely knew about it when they sold vehicle to me. Of course I wasn't informed by dealer. Now I've had to limit driving for fear mine will succumb to this problem. Vehicle is coming up on 60,000 miles, which is when problem arises in many cases. What is my recourse.? Just stuck paying $35,000 for a vehicle I was misled into purchasing? Got three more years paying $500 a month for car I'm afraid to drive. Check engine light is on more than off. Ford should be accountable. For amount they make, to be knowingly selling a defective product is shameful. Please give this recall the attention it deserves.Stop allowing Ford to ignore whatever fix it is going to take. Which seems is going to be replacing engine. Another inferior engine, no doubt. Hell owners will be still stuck with product that should have been remedied many,many years ago.This wet belt design doesn't last. Repair is quite costly. Something Ford is well aware of. They still keep right on selling cars with these motors they know are crap. Something should have been done about this long time ago, in my opinion.
Mfg Campaign: 11608124
Recall Date: Aug 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11607477
Recall Date: Aug 9, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ABIM MODULE FOR THE TOUCHSCREEN AND RADIO WENT OUT. CAR BROKE DOWN DUE TO RECALL 23V905 04/2024. RADIO WORKED AT THIS TIME. TOWED TO FORD AND THEY REPLACED THE PART. BUT NOW RADIO DOESN'T WORK AND BATTERY WAS DEAD. CAR WAS JUMPED OFF AT FORD DEALERSHIP AND DRIVEN 3 MILES DOWN THE ROAD, GOT BATTERY REPLACED. RADIO STILL DIDN'T WORK AND CHECK ENGINE LIGHT CAME ON. TOOK BACK TO FORD DEALERSHIP. THEY KEPT CAR AND SAID TIMER ON THE MOTOR WAS OFF AND THAT STILL WAS COVERED UNDER THE RECALL 23V905. BUT THEY TOOK ZERO RESPONSIBILITY FOR THE RADIO GOING OUT. CAR HAS < 90K MILES ON IT. FORD IS NOW TELLING ME THE ABIM MODULE WENT OUT AND WILL BE $3K TO FIX. THE CAR IS JUNK!!!!!!
Corrective Action:
ABIM MODULE FOR THE TOUCHSCREEN AND RADIO WENT OUT. CAR BROKE DOWN DUE TO RECALL 23V905 04/2024. RADIO WORKED AT THIS TIME. TOWED TO FORD AND THEY REPLACED THE PART. BUT NOW RADIO DOESN'T WORK AND BATTERY WAS DEAD. CAR WAS JUMPED OFF AT FORD DEALERSHIP AND DRIVEN 3 MILES DOWN THE ROAD, GOT BATTERY REPLACED. RADIO STILL DIDN'T WORK AND CHECK ENGINE LIGHT CAME ON. TOOK BACK TO FORD DEALERSHIP. THEY KEPT CAR AND SAID TIMER ON THE MOTOR WAS OFF AND THAT STILL WAS COVERED UNDER THE RECALL 23V905. BUT THEY TOOK ZERO RESPONSIBILITY FOR THE RADIO GOING OUT. CAR HAS < 90K MILES ON IT. FORD IS NOW TELLING ME THE ABIM MODULE WENT OUT AND WILL BE $3K TO FIX. THE CAR IS JUNK!!!!!!
Additional Notes:
ABIM MODULE FOR THE TOUCHSCREEN AND RADIO WENT OUT. CAR BROKE DOWN DUE TO RECALL 23V905 04/2024. RADIO WORKED AT THIS TIME. TOWED TO FORD AND THEY REPLACED THE PART. BUT NOW RADIO DOESN'T WORK AND BATTERY WAS DEAD. CAR WAS JUMPED OFF AT FORD DEALERSHIP AND DRIVEN 3 MILES DOWN THE ROAD, GOT BATTERY REPLACED. RADIO STILL DIDN'T WORK AND CHECK ENGINE LIGHT CAME ON. TOOK BACK TO FORD DEALERSHIP. THEY KEPT CAR AND SAID TIMER ON THE MOTOR WAS OFF AND THAT STILL WAS COVERED UNDER THE RECALL 23V905. BUT THEY TOOK ZERO RESPONSIBILITY FOR THE RADIO GOING OUT. CAR HAS < 90K MILES ON IT. FORD IS NOW TELLING ME THE ABIM MODULE WENT OUT AND WILL BE $3K TO FIX. THE CAR IS JUNK!!!!!!
Mfg Campaign: 11607310
Recall Date: Aug 8, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was difficult to start. The contact stated that after successfully starting the vehicle, the contact used an OBD reader to scan the vehicle, and the contact retrieved a diagnostic trouble code that indicated a misfire with spark plug #2. The check engine warning light was illuminated. The contact stated while driving to the independent mechanic, the engine power was reduced. The mechanic replaced the #2 spark plug and ignition coil; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 91,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was difficult to start. The contact stated that after successfully starting the vehicle, the contact used an OBD reader to scan the vehicle, and the contact retrieved a diagnostic trouble code that indicated a misfire with spark plug #2. The check engine warning light was illuminated. The contact stated while driving to the independent mechanic, the engine power was reduced. The mechanic replaced the #2 spark plug and ignition coil; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 91,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was difficult to start. The contact stated that after successfully starting the vehicle, the contact used an OBD reader to scan the vehicle, and the contact retrieved a diagnostic trouble code that indicated a misfire with spark plug #2. The check engine warning light was illuminated. The contact stated while driving to the independent mechanic, the engine power was reduced. The mechanic replaced the #2 spark plug and ignition coil; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 91,000. VIN tool confirms parts not available.
Mfg Campaign: 11607369
Recall Date: Aug 8, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact stated while driving approximately 30 MPH, the vehicle stalled. The contact stated that the check engine and low oil pressure warning lights were illuminated. The contact stated that an independent mechanic had recently replace the engine and the oil pump due to the oil pump failure. The contact had recently received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that before receiving the recall letter, two prior failures of the oil pump required that the engine, turbo charger, and oil pump were replaced twice. The contact had the vehicle towed back to the mechanic and was referred to the dealer. The contact had the vehicle towed to a dealer who diagnosed that engine, turbo charger, and oil pump needed to be replaced. The contact was advised that parts were not available to complete the repair. The manufacturer was informed of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact stated while driving approximately 30 MPH, the vehicle stalled. The contact stated that the check engine and low oil pressure warning lights were illuminated. The contact stated that an independent mechanic had recently replace the engine and the oil pump due to the oil pump failure. The contact had recently received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that before receiving the recall letter, two prior failures of the oil pump required that the engine, turbo charger, and oil pump were replaced twice. The contact had the vehicle towed back to the mechanic and was referred to the dealer. The contact had the vehicle towed to a dealer who diagnosed that engine, turbo charger, and oil pump needed to be replaced. The contact was advised that parts were not available to complete the repair. The manufacturer was informed of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact stated while driving approximately 30 MPH, the vehicle stalled. The contact stated that the check engine and low oil pressure warning lights were illuminated. The contact stated that an independent mechanic had recently replace the engine and the oil pump due to the oil pump failure. The contact had recently received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that before receiving the recall letter, two prior failures of the oil pump required that the engine, turbo charger, and oil pump were replaced twice. The contact had the vehicle towed back to the mechanic and was referred to the dealer. The contact had the vehicle towed to a dealer who diagnosed that engine, turbo charger, and oil pump needed to be replaced. The contact was advised that parts were not available to complete the repair. The manufacturer was informed of the failure. The failure mileage was approximately 90,000. VIN tool confirms parts not available.
Mfg Campaign: 11607095
Recall Date: Aug 7, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was stopped at a red light, the vehicle lost motive power. Additionally, the vehicle hesitated to accelerate while driving. No warning light was illuminated. The contact was able to restart the vehicle, but the failure persisted. The contact stated that the transmission and engine had previously been replaced twice. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was stopped at a red light, the vehicle lost motive power. Additionally, the vehicle hesitated to accelerate while driving. No warning light was illuminated. The contact was able to restart the vehicle, but the failure persisted. The contact stated that the transmission and engine had previously been replaced twice. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was stopped at a red light, the vehicle lost motive power. Additionally, the vehicle hesitated to accelerate while driving. No warning light was illuminated. The contact was able to restart the vehicle, but the failure persisted. The contact stated that the transmission and engine had previously been replaced twice. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000. VIN tool confirms parts not available.
Mfg Campaign: 11606798
Recall Date: Aug 6, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated while driving at various speeds, the vehicle shut off with the transmission warning light illuminated. After the most recent failure, the vehicle failed to restart and was towed to the dealer where it remained. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 62,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated while driving at various speeds, the vehicle shut off with the transmission warning light illuminated. After the most recent failure, the vehicle failed to restart and was towed to the dealer where it remained. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 62,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated while driving at various speeds, the vehicle shut off with the transmission warning light illuminated. After the most recent failure, the vehicle failed to restart and was towed to the dealer where it remained. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 62,000. VIN tool confirms parts not available.
Mfg Campaign: 11606809
Recall Date: Aug 6, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11606813
Recall Date: Aug 6, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11605853
Recall Date: Aug 1, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine cooling) however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 55 MPH, the accelerator pedal was depressed; however, the vehicle lost motive power. In addition, the contact noticed white smoke coming from under the hood of the vehicle, and engine oil was leaking onto the ground. The service engine warning light was illuminated. In addition, the engine oil pressure warning light was illuminated occasionally. The contact stated that prior to the failure, the engine had been replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine cooling) however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 55 MPH, the accelerator pedal was depressed; however, the vehicle lost motive power. In addition, the contact noticed white smoke coming from under the hood of the vehicle, and engine oil was leaking onto the ground. The service engine warning light was illuminated. In addition, the engine oil pressure warning light was illuminated occasionally. The contact stated that prior to the failure, the engine had been replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine cooling) however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 55 MPH, the accelerator pedal was depressed; however, the vehicle lost motive power. In addition, the contact noticed white smoke coming from under the hood of the vehicle, and engine oil was leaking onto the ground. The service engine warning light was illuminated. In addition, the engine oil pressure warning light was illuminated occasionally. The contact stated that prior to the failure, the engine had been replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
Mfg Campaign: 11605589
Recall Date: Jul 31, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that on four separate occasions, the vehicle would stall upon the depression of the accelerator pedal without warning. The contact was able to restart the vehicle and resume normal driving. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that on four separate occasions, the vehicle would stall upon the depression of the accelerator pedal without warning. The contact was able to restart the vehicle and resume normal driving. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that on four separate occasions, the vehicle would stall upon the depression of the accelerator pedal without warning. The contact was able to restart the vehicle and resume normal driving. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Mfg Campaign: 11605097
Recall Date: Jul 29, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Unknown While i was driving on the highway my car stopped in the middle and a load noise was coming low engine oil pressure i got the car home safe since it was Saturday the dealership was closed i Was with my elderly mom in the car at the time i had to wait Monday morning i called ford and was told to Tow it or bring it in couldn’t drive it so i had it towed I towed the car to a ford dealership and paid out of pocket for the tow the service rep at ford service rep Santiago try to assist me i was advise to contact Ford Customer service program which i did and spoke to 4 different reps and a supervisor requested a manager i was hung up 3 times i don’t mind my car takes time to be worked on but i don’t have a car to drive to work or take my elderly mother that’s really sick to her appointments . I just purchased this car late November 2023 i haven’t had the car for only 8 month has 55,000 miles when purchase it still paying for the loan and insurance and now without this i don’t have a car it can take 5-7 Bds for the issue to be inspected i can’t wait that long i contacted ford and i was told there’s nothing they can do for me at the moment and i would have to wait . This is so frustrating and annoying and disrespectful and disgusting that i am not getting anyway .
Corrective Action:
Unknown While i was driving on the highway my car stopped in the middle and a load noise was coming low engine oil pressure i got the car home safe since it was Saturday the dealership was closed i Was with my elderly mom in the car at the time i had to wait Monday morning i called ford and was told to Tow it or bring it in couldn’t drive it so i had it towed I towed the car to a ford dealership and paid out of pocket for the tow the service rep at ford service rep Santiago try to assist me i was advise to contact Ford Customer service program which i did and spoke to 4 different reps and a supervisor requested a manager i was hung up 3 times i don’t mind my car takes time to be worked on but i don’t have a car to drive to work or take my elderly mother that’s really sick to her appointments . I just purchased this car late November 2023 i haven’t had the car for only 8 month has 55,000 miles when purchase it still paying for the loan and insurance and now without this i don’t have a car it can take 5-7 Bds for the issue to be inspected i can’t wait that long i contacted ford and i was told there’s nothing they can do for me at the moment and i would have to wait . This is so frustrating and annoying and disrespectful and disgusting that i am not getting anyway .
Additional Notes:
Unknown While i was driving on the highway my car stopped in the middle and a load noise was coming low engine oil pressure i got the car home safe since it was Saturday the dealership was closed i Was with my elderly mom in the car at the time i had to wait Monday morning i called ford and was told to Tow it or bring it in couldn’t drive it so i had it towed I towed the car to a ford dealership and paid out of pocket for the tow the service rep at ford service rep Santiago try to assist me i was advise to contact Ford Customer service program which i did and spoke to 4 different reps and a supervisor requested a manager i was hung up 3 times i don’t mind my car takes time to be worked on but i don’t have a car to drive to work or take my elderly mother that’s really sick to her appointments . I just purchased this car late November 2023 i haven’t had the car for only 8 month has 55,000 miles when purchase it still paying for the loan and insurance and now without this i don’t have a car it can take 5-7 Bds for the issue to be inspected i can’t wait that long i contacted ford and i was told there’s nothing they can do for me at the moment and i would have to wait . This is so frustrating and annoying and disrespectful and disgusting that i am not getting anyway .
Mfg Campaign: 11605192
Recall Date: Jul 29, 2024
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Valencia, CA • 36 yrs
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