Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Ford EcoSport vehicles. The front seat frames may have been improperly welded, resulting in the seat back being improperly secured. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems," and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C08
Recall Date: Jan 2, 2019
Consumer Complaints
502 ComplaintsFord Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was having issues where accelerating was difficult for a couple weeks. Then I was going 70 on the highway and began dropping speed quickly (down to 30 mph within 30 seconds). I was pressing on the gas and nothing was happening. My check engine light turned on and the wrench light showed up, my screen when black and I had to pull over, felt like car stalled. Turned car off and then back on to try to get somewhere safer. Far would not go over 20 pulled into parking spot and breaks didn’t work. Got towed to my family mechanic and he drove it and said the same thing happened (he thought it was electric so send me to ford dealer). Dealer could not find anything wrong except a software update was needed. Problem was resolved but I found it hard to believe that was it. Fast forward 10 months later same thing happens. Lights turned on then off. Auto stop/start no longer working. Car feels like it is struggling to accelerate again and once I’m up to the intended speed it seems like it doesn’t want to change gears. Car basically seems like it is driving all wrong.
Corrective Action:
I was having issues where accelerating was difficult for a couple weeks. Then I was going 70 on the highway and began dropping speed quickly (down to 30 mph within 30 seconds). I was pressing on the gas and nothing was happening. My check engine light turned on and the wrench light showed up, my screen when black and I had to pull over, felt like car stalled. Turned car off and then back on to try to get somewhere safer. Far would not go over 20 pulled into parking spot and breaks didn’t work. Got towed to my family mechanic and he drove it and said the same thing happened (he thought it was electric so send me to ford dealer). Dealer could not find anything wrong except a software update was needed. Problem was resolved but I found it hard to believe that was it. Fast forward 10 months later same thing happens. Lights turned on then off. Auto stop/start no longer working. Car feels like it is struggling to accelerate again and once I’m up to the intended speed it seems like it doesn’t want to change gears. Car basically seems like it is driving all wrong.
Additional Notes:
I was having issues where accelerating was difficult for a couple weeks. Then I was going 70 on the highway and began dropping speed quickly (down to 30 mph within 30 seconds). I was pressing on the gas and nothing was happening. My check engine light turned on and the wrench light showed up, my screen when black and I had to pull over, felt like car stalled. Turned car off and then back on to try to get somewhere safer. Far would not go over 20 pulled into parking spot and breaks didn’t work. Got towed to my family mechanic and he drove it and said the same thing happened (he thought it was electric so send me to ford dealer). Dealer could not find anything wrong except a software update was needed. Problem was resolved but I found it hard to believe that was it. Fast forward 10 months later same thing happens. Lights turned on then off. Auto stop/start no longer working. Car feels like it is struggling to accelerate again and once I’m up to the intended speed it seems like it doesn’t want to change gears. Car basically seems like it is driving all wrong.
Mfg Campaign: 11624865
Recall Date: Nov 12, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11623797
Recall Date: Nov 6, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while stopped at a light, upon the light turning green, the contact attempted to accelerate; however, the vehicle failed to accelerate before shutting off with the check engine warning light illuminated. The contact shifted to neutral and was able to push the vehicle to the side of the roadway where the vehicle was restarted and drove as needed. The contact stated that the failure was a persistent failure. The contact also stated that the vehicle occasionally failed to start-up as needed. The vehicle was taken to a local dealer and the contact was informed that there was a fee for the diagnostic test to see if the failure was related to the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while stopped at a light, upon the light turning green, the contact attempted to accelerate; however, the vehicle failed to accelerate before shutting off with the check engine warning light illuminated. The contact shifted to neutral and was able to push the vehicle to the side of the roadway where the vehicle was restarted and drove as needed. The contact stated that the failure was a persistent failure. The contact also stated that the vehicle occasionally failed to start-up as needed. The vehicle was taken to a local dealer and the contact was informed that there was a fee for the diagnostic test to see if the failure was related to the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while stopped at a light, upon the light turning green, the contact attempted to accelerate; however, the vehicle failed to accelerate before shutting off with the check engine warning light illuminated. The contact shifted to neutral and was able to push the vehicle to the side of the roadway where the vehicle was restarted and drove as needed. The contact stated that the failure was a persistent failure. The contact also stated that the vehicle occasionally failed to start-up as needed. The vehicle was taken to a local dealer and the contact was informed that there was a fee for the diagnostic test to see if the failure was related to the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000. VIN tool confirms parts not available.
Mfg Campaign: 11622491
Recall Date: Oct 29, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact stated while driving approximately 65 MPH, the low oil pressure warning illuminated. The contact slowed the vehicle down below highway speed and drove to the residence. The contact parked and turned off the vehicle; however, while attempting to start the vehicle, the vehicle failed to start. The contact had not taken the vehicle to a local dealer nor independent mechanic. The vehicle was not diagnosed or repaired. The contact had received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, parts were not yet available. The manufacturer was informed of the failure and the contact was informed that parts were not available until 2025 and instructed the contact to save repair receipts for future reimbursements. The failure mileage was approximately 49,000.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact stated while driving approximately 65 MPH, the low oil pressure warning illuminated. The contact slowed the vehicle down below highway speed and drove to the residence. The contact parked and turned off the vehicle; however, while attempting to start the vehicle, the vehicle failed to start. The contact had not taken the vehicle to a local dealer nor independent mechanic. The vehicle was not diagnosed or repaired. The contact had received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, parts were not yet available. The manufacturer was informed of the failure and the contact was informed that parts were not available until 2025 and instructed the contact to save repair receipts for future reimbursements. The failure mileage was approximately 49,000.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact stated while driving approximately 65 MPH, the low oil pressure warning illuminated. The contact slowed the vehicle down below highway speed and drove to the residence. The contact parked and turned off the vehicle; however, while attempting to start the vehicle, the vehicle failed to start. The contact had not taken the vehicle to a local dealer nor independent mechanic. The vehicle was not diagnosed or repaired. The contact had received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, parts were not yet available. The manufacturer was informed of the failure and the contact was informed that parts were not available until 2025 and instructed the contact to save repair receipts for future reimbursements. The failure mileage was approximately 49,000.
Mfg Campaign: 11621715
Recall Date: Oct 24, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The engine oil light came on in my car. It went off and then came back on. I eventually could not drive. I lost all oil pressure. I see from online research that the car has a history of the oil pump sensor arm fracturing. I was traveling and away from home when it happened. My car has been in Oneonta Ford now for approximately 6 weeks. They keep giving me different reasons why they can't fix the car but Ford has been sued many times for this issue and failing to fix it and notify drivers about the defect.
Corrective Action:
The engine oil light came on in my car. It went off and then came back on. I eventually could not drive. I lost all oil pressure. I see from online research that the car has a history of the oil pump sensor arm fracturing. I was traveling and away from home when it happened. My car has been in Oneonta Ford now for approximately 6 weeks. They keep giving me different reasons why they can't fix the car but Ford has been sued many times for this issue and failing to fix it and notify drivers about the defect.
Additional Notes:
The engine oil light came on in my car. It went off and then came back on. I eventually could not drive. I lost all oil pressure. I see from online research that the car has a history of the oil pump sensor arm fracturing. I was traveling and away from home when it happened. My car has been in Oneonta Ford now for approximately 6 weeks. They keep giving me different reasons why they can't fix the car but Ford has been sued many times for this issue and failing to fix it and notify drivers about the defect.
Mfg Campaign: 11620165
Recall Date: Oct 16, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact stated that while opening and closing the front driver’s side door there was an abnormal clicking sound coming from the door. The vehicle was taken to an independent mechanic who informed the contact that there was a major crack in the door. The contact was informed by the mechanic that if the door was not replaced, the door would eventually detach from the vehicle. The dealer and the manufacturer were both notified of the failure but neither offered any assistance. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 36,000.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact stated that while opening and closing the front driver’s side door there was an abnormal clicking sound coming from the door. The vehicle was taken to an independent mechanic who informed the contact that there was a major crack in the door. The contact was informed by the mechanic that if the door was not replaced, the door would eventually detach from the vehicle. The dealer and the manufacturer were both notified of the failure but neither offered any assistance. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 36,000.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact stated that while opening and closing the front driver’s side door there was an abnormal clicking sound coming from the door. The vehicle was taken to an independent mechanic who informed the contact that there was a major crack in the door. The contact was informed by the mechanic that if the door was not replaced, the door would eventually detach from the vehicle. The dealer and the manufacturer were both notified of the failure but neither offered any assistance. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 36,000.
Mfg Campaign: 11619099
Recall Date: Oct 10, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owned a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle stalled with the low oil pressure warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the oil pump tensioner assembly and oil pump drive belt had failed and needed to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer was made aware of the failure. The failure mileage was approximately 88,000. VIN tool confirms parts not available.
Corrective Action:
The contact owned a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle stalled with the low oil pressure warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the oil pump tensioner assembly and oil pump drive belt had failed and needed to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer was made aware of the failure. The failure mileage was approximately 88,000. VIN tool confirms parts not available.
Additional Notes:
The contact owned a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle stalled with the low oil pressure warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the oil pump tensioner assembly and oil pump drive belt had failed and needed to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer was made aware of the failure. The failure mileage was approximately 88,000. VIN tool confirms parts not available.
Mfg Campaign: 11618918
Recall Date: Oct 9, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11618400
Recall Date: Oct 7, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact stated while driving 65 MPH, the vehicle lost engine pressure with the check engine warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, the manufacturer was unable to confirm when parts for the recall repair would be available. The failure mileage was 60,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact stated while driving 65 MPH, the vehicle lost engine pressure with the check engine warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, the manufacturer was unable to confirm when parts for the recall repair would be available. The failure mileage was 60,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact stated while driving 65 MPH, the vehicle lost engine pressure with the check engine warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, the manufacturer was unable to confirm when parts for the recall repair would be available. The failure mileage was 60,000. VIN tool confirms parts not available.
Mfg Campaign: 11618162
Recall Date: Oct 4, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11617860
Recall Date: Oct 3, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Manufacturer Recall Number23S64 NHTSA Recall Number23V905 THE ENGINE OIL PUMP DRIVE BELT TENSIONER ARM FRACTURED, SEPARATED FROM THE TENSIONER BACKING PLATE, RESULTING IN A LOSS OF ENGINE OIL PRESSURE. THE FORD DEALERSHIP HAS CONFIRMED AND DOES NOT HAVE PARTS FOR REPAIR UNTIL 2025. FORD WILL NOT PROVIDE A RENTAL AND THIS VEHICLE IS NEEDED FOR WORK. FORD STATES THIS ISSUE DOES NOT QUALIFY FOR A RENTAL CAR. WHAT ARE WE SUPPOSED TO DO?
Corrective Action:
Manufacturer Recall Number23S64 NHTSA Recall Number23V905 THE ENGINE OIL PUMP DRIVE BELT TENSIONER ARM FRACTURED, SEPARATED FROM THE TENSIONER BACKING PLATE, RESULTING IN A LOSS OF ENGINE OIL PRESSURE. THE FORD DEALERSHIP HAS CONFIRMED AND DOES NOT HAVE PARTS FOR REPAIR UNTIL 2025. FORD WILL NOT PROVIDE A RENTAL AND THIS VEHICLE IS NEEDED FOR WORK. FORD STATES THIS ISSUE DOES NOT QUALIFY FOR A RENTAL CAR. WHAT ARE WE SUPPOSED TO DO?
Additional Notes:
Manufacturer Recall Number23S64 NHTSA Recall Number23V905 THE ENGINE OIL PUMP DRIVE BELT TENSIONER ARM FRACTURED, SEPARATED FROM THE TENSIONER BACKING PLATE, RESULTING IN A LOSS OF ENGINE OIL PRESSURE. THE FORD DEALERSHIP HAS CONFIRMED AND DOES NOT HAVE PARTS FOR REPAIR UNTIL 2025. FORD WILL NOT PROVIDE A RENTAL AND THIS VEHICLE IS NEEDED FOR WORK. FORD STATES THIS ISSUE DOES NOT QUALIFY FOR A RENTAL CAR. WHAT ARE WE SUPPOSED TO DO?
Mfg Campaign: 11616301
Recall Date: Sep 24, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Oil pump has failed due to recall. There is supposed to be an interim fix if your oil pump fails but Ford is telling me there is nothing they can do until Spring of next year. Oil Pressure Low light has came on so I stopped driving the vehicle. I do not want to cause further damage. My safety is at risk because I am expected to operate a vehicle with the Low Oil Pressure light on. This is not safe
Corrective Action:
Oil pump has failed due to recall. There is supposed to be an interim fix if your oil pump fails but Ford is telling me there is nothing they can do until Spring of next year. Oil Pressure Low light has came on so I stopped driving the vehicle. I do not want to cause further damage. My safety is at risk because I am expected to operate a vehicle with the Low Oil Pressure light on. This is not safe
Additional Notes:
Oil pump has failed due to recall. There is supposed to be an interim fix if your oil pump fails but Ford is telling me there is nothing they can do until Spring of next year. Oil Pressure Low light has came on so I stopped driving the vehicle. I do not want to cause further damage. My safety is at risk because I am expected to operate a vehicle with the Low Oil Pressure light on. This is not safe
Mfg Campaign: 11616018
Recall Date: Sep 23, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 35 MPH, the "WRENCH" symbol and the low oil pressure warning lights were illuminated. The contact stated the failure was intermittent and occurred while stopped at a traffic light. The contact stated that the automatic STOP/START engaged while depressing the accelerator pedal to move after the traffic signal had changed, and the vehicle stalled with the "WRENCH" symbol illuminated. The contact had taken the vehicle to a dealer who was unable to duplicate the failure. The vehicle was not repaired. The contact stated that the failure had reoccurred; however, the vehicle was not taken back to the dealer. The contact called the manufacturer and was informed that there were no parts available to repair the vehicle. The failure mileage was approximately 107,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 35 MPH, the "WRENCH" symbol and the low oil pressure warning lights were illuminated. The contact stated the failure was intermittent and occurred while stopped at a traffic light. The contact stated that the automatic STOP/START engaged while depressing the accelerator pedal to move after the traffic signal had changed, and the vehicle stalled with the "WRENCH" symbol illuminated. The contact had taken the vehicle to a dealer who was unable to duplicate the failure. The vehicle was not repaired. The contact stated that the failure had reoccurred; however, the vehicle was not taken back to the dealer. The contact called the manufacturer and was informed that there were no parts available to repair the vehicle. The failure mileage was approximately 107,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 35 MPH, the "WRENCH" symbol and the low oil pressure warning lights were illuminated. The contact stated the failure was intermittent and occurred while stopped at a traffic light. The contact stated that the automatic STOP/START engaged while depressing the accelerator pedal to move after the traffic signal had changed, and the vehicle stalled with the "WRENCH" symbol illuminated. The contact had taken the vehicle to a dealer who was unable to duplicate the failure. The vehicle was not repaired. The contact stated that the failure had reoccurred; however, the vehicle was not taken back to the dealer. The contact called the manufacturer and was informed that there were no parts available to repair the vehicle. The failure mileage was approximately 107,000. VIN tool confirms parts not available.
Mfg Campaign: 11615032
Recall Date: Sep 17, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11614295
Recall Date: Sep 12, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11612391
Recall Date: Sep 3, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the oil pump failed and caused engine damage. The vehicle was taken to the dealer to be diagnosed. The vehicle was not repaired. The failure mileage was 74,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the oil pump failed and caused engine damage. The vehicle was taken to the dealer to be diagnosed. The vehicle was not repaired. The failure mileage was 74,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the oil pump failed and caused engine damage. The vehicle was taken to the dealer to be diagnosed. The vehicle was not repaired. The failure mileage was 74,000. VIN tool confirms parts not available.
Mfg Campaign: 11611221
Recall Date: Aug 27, 2024
Ford Motor Company
Defect Description:
SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact stated that when the vehicle was parked, the rear passenger's seat belt was inoperable. The contact stated that the rear passenger's seat belt failed to lock as intended. The vehicle was taken to the dealer where the vehicle was diagnosed with a failed rear passenger's seat belt buckle. The contact was informed that the rear passenger's seat belt buckle needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 76,000.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact stated that when the vehicle was parked, the rear passenger's seat belt was inoperable. The contact stated that the rear passenger's seat belt failed to lock as intended. The vehicle was taken to the dealer where the vehicle was diagnosed with a failed rear passenger's seat belt buckle. The contact was informed that the rear passenger's seat belt buckle needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 76,000.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact stated that when the vehicle was parked, the rear passenger's seat belt was inoperable. The contact stated that the rear passenger's seat belt failed to lock as intended. The vehicle was taken to the dealer where the vehicle was diagnosed with a failed rear passenger's seat belt buckle. The contact was informed that the rear passenger's seat belt buckle needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 76,000.
Mfg Campaign: 11610834
Recall Date: Aug 26, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11610203
Recall Date: Aug 22, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11609994
Recall Date: Aug 21, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The oil pump failed in May. Resulting in blowing my motor. Broke down at a red light which I would say is unsafe !!! My car has been at the ford dealership in Athens since May. I need a car!! I haven’t had a car since may . I’m not paying for a rental weekly when I wouldn’t even be without a car if not for this recall. I need something done to get me a working drivable car!
Corrective Action:
The oil pump failed in May. Resulting in blowing my motor. Broke down at a red light which I would say is unsafe !!! My car has been at the ford dealership in Athens since May. I need a car!! I haven’t had a car since may . I’m not paying for a rental weekly when I wouldn’t even be without a car if not for this recall. I need something done to get me a working drivable car!
Additional Notes:
The oil pump failed in May. Resulting in blowing my motor. Broke down at a red light which I would say is unsafe !!! My car has been at the ford dealership in Athens since May. I need a car!! I haven’t had a car since may . I’m not paying for a rental weekly when I wouldn’t even be without a car if not for this recall. I need something done to get me a working drivable car!
Mfg Campaign: 11609581
Recall Date: Aug 20, 2024
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