Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Dodge Durango vehicles. The vehicles may have been assembled with rear axle halfshafts that are too short.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T55
Recall Date: Aug 31, 2017
Consumer Complaints
274 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THERE ARE CURRENTLY 2 RECALLS FOR MY VEHICLE THAT I WAS ONLY MADE AWARE OF DUE TO ME CALLING THE DEALSHIP FOR REPORTING A NOISE COMING FROM THE REAR UNDER CARRIAGE OF MY VEHICLE. I AM A CDL CLASS A HOLDER AND AFTER CALLING THE DEALERSHIP ON JUNE 2ND, THEY TOLD ME THEY CAN'T LOOK AT MY VEHICLE UNTIL JUNE 27TH. HAVING SAID THAT AND ME BEING A CDL CLASS A HOLDER, YOU CANNOT DRIVE A VEHICLE THAT IS A POSSIBLE HAZARD ON THE ROADWAY SO WHY IS THE DEALERSHIP TELLING ME I CAN DRIVE THE VEHICLE UNTIL THEN KNOWING THAT IT POSES AND IMMEDIATE THREAT TO ME, MY FAMILY, AND OTHER CITIZENS ON THE ROADWAY?
Corrective Action:
THERE ARE CURRENTLY 2 RECALLS FOR MY VEHICLE THAT I WAS ONLY MADE AWARE OF DUE TO ME CALLING THE DEALSHIP FOR REPORTING A NOISE COMING FROM THE REAR UNDER CARRIAGE OF MY VEHICLE. I AM A CDL CLASS A HOLDER AND AFTER CALLING THE DEALERSHIP ON JUNE 2ND, THEY TOLD ME THEY CAN'T LOOK AT MY VEHICLE UNTIL JUNE 27TH. HAVING SAID THAT AND ME BEING A CDL CLASS A HOLDER, YOU CANNOT DRIVE A VEHICLE THAT IS A POSSIBLE HAZARD ON THE ROADWAY SO WHY IS THE DEALERSHIP TELLING ME I CAN DRIVE THE VEHICLE UNTIL THEN KNOWING THAT IT POSES AND IMMEDIATE THREAT TO ME, MY FAMILY, AND OTHER CITIZENS ON THE ROADWAY?
Additional Notes:
THERE ARE CURRENTLY 2 RECALLS FOR MY VEHICLE THAT I WAS ONLY MADE AWARE OF DUE TO ME CALLING THE DEALSHIP FOR REPORTING A NOISE COMING FROM THE REAR UNDER CARRIAGE OF MY VEHICLE. I AM A CDL CLASS A HOLDER AND AFTER CALLING THE DEALERSHIP ON JUNE 2ND, THEY TOLD ME THEY CAN'T LOOK AT MY VEHICLE UNTIL JUNE 27TH. HAVING SAID THAT AND ME BEING A CDL CLASS A HOLDER, YOU CANNOT DRIVE A VEHICLE THAT IS A POSSIBLE HAZARD ON THE ROADWAY SO WHY IS THE DEALERSHIP TELLING ME I CAN DRIVE THE VEHICLE UNTIL THEN KNOWING THAT IT POSES AND IMMEDIATE THREAT TO ME, MY FAMILY, AND OTHER CITIZENS ON THE ROADWAY?
Mfg Campaign: 11099283
Recall Date: Jun 2, 2018
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
THERE ARE CURRENTLY 2 RECALLS FOR MY VEHICLE THAT I WAS ONLY MADE AWARE OF DUE TO ME CALLING THE DEALSHIP FOR REPORTING A NOISE COMING FROM THE REAR UNDER CARRIAGE OF MY VEHICLE. I AM A CDL CLASS A HOLDER AND AFTER CALLING THE DEALERSHIP ON JUNE 2ND, THEY TOLD ME THEY CAN'T LOOK AT MY VEHICLE UNTIL JUNE 27TH. HAVING SAID THAT AND ME BEING A CDL CLASS A HOLDER, YOU CANNOT DRIVE A VEHICLE THAT IS A POSSIBLE HAZARD ON THE ROADWAY SO WHY IS THE DEALERSHIP TELLING ME I CAN DRIVE THE VEHICLE UNTIL THEN KNOWING THAT IT POSES AND IMMEDIATE THREAT TO ME, MY FAMILY, AND OTHER CITIZENS ON THE ROADWAY?
Corrective Action:
THERE ARE CURRENTLY 2 RECALLS FOR MY VEHICLE THAT I WAS ONLY MADE AWARE OF DUE TO ME CALLING THE DEALSHIP FOR REPORTING A NOISE COMING FROM THE REAR UNDER CARRIAGE OF MY VEHICLE. I AM A CDL CLASS A HOLDER AND AFTER CALLING THE DEALERSHIP ON JUNE 2ND, THEY TOLD ME THEY CAN'T LOOK AT MY VEHICLE UNTIL JUNE 27TH. HAVING SAID THAT AND ME BEING A CDL CLASS A HOLDER, YOU CANNOT DRIVE A VEHICLE THAT IS A POSSIBLE HAZARD ON THE ROADWAY SO WHY IS THE DEALERSHIP TELLING ME I CAN DRIVE THE VEHICLE UNTIL THEN KNOWING THAT IT POSES AND IMMEDIATE THREAT TO ME, MY FAMILY, AND OTHER CITIZENS ON THE ROADWAY?
Additional Notes:
THERE ARE CURRENTLY 2 RECALLS FOR MY VEHICLE THAT I WAS ONLY MADE AWARE OF DUE TO ME CALLING THE DEALSHIP FOR REPORTING A NOISE COMING FROM THE REAR UNDER CARRIAGE OF MY VEHICLE. I AM A CDL CLASS A HOLDER AND AFTER CALLING THE DEALERSHIP ON JUNE 2ND, THEY TOLD ME THEY CAN'T LOOK AT MY VEHICLE UNTIL JUNE 27TH. HAVING SAID THAT AND ME BEING A CDL CLASS A HOLDER, YOU CANNOT DRIVE A VEHICLE THAT IS A POSSIBLE HAZARD ON THE ROADWAY SO WHY IS THE DEALERSHIP TELLING ME I CAN DRIVE THE VEHICLE UNTIL THEN KNOWING THAT IT POSES AND IMMEDIATE THREAT TO ME, MY FAMILY, AND OTHER CITIZENS ON THE ROADWAY?
Mfg Campaign: 11099283
Recall Date: Jun 2, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WILD SHIELD WIPERS ARE NOT EFFECTIVE DURING HEAVY RAIN. STEERING WHEEL MAKES NOISE WHILE TURNING. BREAKS ARE NOT GOOD QUALITY.
Corrective Action:
WILD SHIELD WIPERS ARE NOT EFFECTIVE DURING HEAVY RAIN. STEERING WHEEL MAKES NOISE WHILE TURNING. BREAKS ARE NOT GOOD QUALITY.
Additional Notes:
WILD SHIELD WIPERS ARE NOT EFFECTIVE DURING HEAVY RAIN. STEERING WHEEL MAKES NOISE WHILE TURNING. BREAKS ARE NOT GOOD QUALITY.
Mfg Campaign: 11091980
Recall Date: May 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WILD SHIELD WIPERS ARE NOT EFFECTIVE DURING HEAVY RAIN. STEERING WHEEL MAKES NOISE WHILE TURNING. BREAKS ARE NOT GOOD QUALITY.
Corrective Action:
WILD SHIELD WIPERS ARE NOT EFFECTIVE DURING HEAVY RAIN. STEERING WHEEL MAKES NOISE WHILE TURNING. BREAKS ARE NOT GOOD QUALITY.
Additional Notes:
WILD SHIELD WIPERS ARE NOT EFFECTIVE DURING HEAVY RAIN. STEERING WHEEL MAKES NOISE WHILE TURNING. BREAKS ARE NOT GOOD QUALITY.
Mfg Campaign: 11091980
Recall Date: May 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WILD SHIELD WIPERS ARE NOT EFFECTIVE DURING HEAVY RAIN. STEERING WHEEL MAKES NOISE WHILE TURNING. BREAKS ARE NOT GOOD QUALITY.
Corrective Action:
WILD SHIELD WIPERS ARE NOT EFFECTIVE DURING HEAVY RAIN. STEERING WHEEL MAKES NOISE WHILE TURNING. BREAKS ARE NOT GOOD QUALITY.
Additional Notes:
WILD SHIELD WIPERS ARE NOT EFFECTIVE DURING HEAVY RAIN. STEERING WHEEL MAKES NOISE WHILE TURNING. BREAKS ARE NOT GOOD QUALITY.
Mfg Campaign: 11091980
Recall Date: May 4, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
COMPLAINT INVOLVING SHIFTING PROBLEMS. WHEN I GET IN MY CAR AND I PUT IN DRIVE THE LIGHT STARTS FLASHING AND MY VEHICLE DOES NOT MOVE. I HAVE TO PUT IN PARK TURN OFF THE VEHICLE AND TURN IT BACK ON AND DO IT ALL OVER AGAIN UNTIL IT FINALLY CATCHES THE GEARS AND LETS ME DRIVE OFF. I ALSO HAVE THE SAME PROBLEM WHEN I PUT THE VEHICLE IN REVERSE. THE LIGHT THAT FLASHES IS THE ONE ABOVE THE SHIFTING NOB.
Corrective Action:
COMPLAINT INVOLVING SHIFTING PROBLEMS. WHEN I GET IN MY CAR AND I PUT IN DRIVE THE LIGHT STARTS FLASHING AND MY VEHICLE DOES NOT MOVE. I HAVE TO PUT IN PARK TURN OFF THE VEHICLE AND TURN IT BACK ON AND DO IT ALL OVER AGAIN UNTIL IT FINALLY CATCHES THE GEARS AND LETS ME DRIVE OFF. I ALSO HAVE THE SAME PROBLEM WHEN I PUT THE VEHICLE IN REVERSE. THE LIGHT THAT FLASHES IS THE ONE ABOVE THE SHIFTING NOB.
Additional Notes:
COMPLAINT INVOLVING SHIFTING PROBLEMS. WHEN I GET IN MY CAR AND I PUT IN DRIVE THE LIGHT STARTS FLASHING AND MY VEHICLE DOES NOT MOVE. I HAVE TO PUT IN PARK TURN OFF THE VEHICLE AND TURN IT BACK ON AND DO IT ALL OVER AGAIN UNTIL IT FINALLY CATCHES THE GEARS AND LETS ME DRIVE OFF. I ALSO HAVE THE SAME PROBLEM WHEN I PUT THE VEHICLE IN REVERSE. THE LIGHT THAT FLASHES IS THE ONE ABOVE THE SHIFTING NOB.
Mfg Campaign: 11081258
Recall Date: Mar 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
COMPLAINT INVOLVING SHIFTING PROBLEMS. WHEN I GET IN MY CAR AND I PUT IN DRIVE THE LIGHT STARTS FLASHING AND MY VEHICLE DOES NOT MOVE. I HAVE TO PUT IN PARK TURN OFF THE VEHICLE AND TURN IT BACK ON AND DO IT ALL OVER AGAIN UNTIL IT FINALLY CATCHES THE GEARS AND LETS ME DRIVE OFF. I ALSO HAVE THE SAME PROBLEM WHEN I PUT THE VEHICLE IN REVERSE. THE LIGHT THAT FLASHES IS THE ONE ABOVE THE SHIFTING NOB.
Corrective Action:
COMPLAINT INVOLVING SHIFTING PROBLEMS. WHEN I GET IN MY CAR AND I PUT IN DRIVE THE LIGHT STARTS FLASHING AND MY VEHICLE DOES NOT MOVE. I HAVE TO PUT IN PARK TURN OFF THE VEHICLE AND TURN IT BACK ON AND DO IT ALL OVER AGAIN UNTIL IT FINALLY CATCHES THE GEARS AND LETS ME DRIVE OFF. I ALSO HAVE THE SAME PROBLEM WHEN I PUT THE VEHICLE IN REVERSE. THE LIGHT THAT FLASHES IS THE ONE ABOVE THE SHIFTING NOB.
Additional Notes:
COMPLAINT INVOLVING SHIFTING PROBLEMS. WHEN I GET IN MY CAR AND I PUT IN DRIVE THE LIGHT STARTS FLASHING AND MY VEHICLE DOES NOT MOVE. I HAVE TO PUT IN PARK TURN OFF THE VEHICLE AND TURN IT BACK ON AND DO IT ALL OVER AGAIN UNTIL IT FINALLY CATCHES THE GEARS AND LETS ME DRIVE OFF. I ALSO HAVE THE SAME PROBLEM WHEN I PUT THE VEHICLE IN REVERSE. THE LIGHT THAT FLASHES IS THE ONE ABOVE THE SHIFTING NOB.
Mfg Campaign: 11081258
Recall Date: Mar 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AFTER DRIVING HOME (APPROXIMATELY 25 MINUTES OF DRIVING), WHEN WE PUSHED THE BUTTON TO TURN OFF THE CAR, IT STAYED ON "RUN". WE PUSHED IT AGAIN, AND THE CAR TURNED OFF. AFTER OPENING THE DOOR, THE RADIO AND LIGHTS STAYED ON. EVEN AFTER CLOSING AND LOCKING THE CAR, THE RADIO STAYED PLAYING. AFTER SEARCHING THE HANDBOOK AND GOOGLING, WE DETERMINED THAT THE ONLY WAY TO GET IT TO TURN OFF WAS TO DISCONNECT THE BATTERY. THIS HAS HAPPENED TWICE MORE, WITH JUST THE CAR STAYING ON "RUN" AFTER PUSHING THE BUTTON, BUT AFTER PRESSING IT A COUPLE MORE TIMES, THE CAR AND RADIO TURNED OFF. AFTER CONTACTING THE DEALERSHIP, WE WERE TOLD THAT THEY HAVEN'T HEARD OF THIS HAPPENING. *TT *CN *JS
Corrective Action:
AFTER DRIVING HOME (APPROXIMATELY 25 MINUTES OF DRIVING), WHEN WE PUSHED THE BUTTON TO TURN OFF THE CAR, IT STAYED ON "RUN". WE PUSHED IT AGAIN, AND THE CAR TURNED OFF. AFTER OPENING THE DOOR, THE RADIO AND LIGHTS STAYED ON. EVEN AFTER CLOSING AND LOCKING THE CAR, THE RADIO STAYED PLAYING. AFTER SEARCHING THE HANDBOOK AND GOOGLING, WE DETERMINED THAT THE ONLY WAY TO GET IT TO TURN OFF WAS TO DISCONNECT THE BATTERY. THIS HAS HAPPENED TWICE MORE, WITH JUST THE CAR STAYING ON "RUN" AFTER PUSHING THE BUTTON, BUT AFTER PRESSING IT A COUPLE MORE TIMES, THE CAR AND RADIO TURNED OFF. AFTER CONTACTING THE DEALERSHIP, WE WERE TOLD THAT THEY HAVEN'T HEARD OF THIS HAPPENING. *TT *CN *JS
Additional Notes:
AFTER DRIVING HOME (APPROXIMATELY 25 MINUTES OF DRIVING), WHEN WE PUSHED THE BUTTON TO TURN OFF THE CAR, IT STAYED ON "RUN". WE PUSHED IT AGAIN, AND THE CAR TURNED OFF. AFTER OPENING THE DOOR, THE RADIO AND LIGHTS STAYED ON. EVEN AFTER CLOSING AND LOCKING THE CAR, THE RADIO STAYED PLAYING. AFTER SEARCHING THE HANDBOOK AND GOOGLING, WE DETERMINED THAT THE ONLY WAY TO GET IT TO TURN OFF WAS TO DISCONNECT THE BATTERY. THIS HAS HAPPENED TWICE MORE, WITH JUST THE CAR STAYING ON "RUN" AFTER PUSHING THE BUTTON, BUT AFTER PRESSING IT A COUPLE MORE TIMES, THE CAR AND RADIO TURNED OFF. AFTER CONTACTING THE DEALERSHIP, WE WERE TOLD THAT THEY HAVEN'T HEARD OF THIS HAPPENING. *TT *CN *JS
Mfg Campaign: 11081344
Recall Date: Mar 26, 2018
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
DURING RAIN OR WASHING, WATER COLLECTS IN THE REAR BACKUP LIGHT ASSEMBLY CAUSING CONDENSATION INSIDE THE ASSEMBLY.
Corrective Action:
DURING RAIN OR WASHING, WATER COLLECTS IN THE REAR BACKUP LIGHT ASSEMBLY CAUSING CONDENSATION INSIDE THE ASSEMBLY.
Additional Notes:
DURING RAIN OR WASHING, WATER COLLECTS IN THE REAR BACKUP LIGHT ASSEMBLY CAUSING CONDENSATION INSIDE THE ASSEMBLY.
Mfg Campaign: 11078419
Recall Date: Mar 9, 2018
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
BOUGHT THE VEHICLE BRAND NEW HAS A LITTLE OVER 10,000 MILES ON IT NOW, STARTED NOTICING STANDING WATER IN THE RACETRACK (BACK GATE) LED LIGHTS TOOK IT TO THE DEALERSHIP TO FIND OUT WHY WATER WAS GETTING IN THEY INFORMED ME THE BRAKE LIGHT HAD A CRACK WHICH I THOUGHT WAS A SEAM (WHERE THE 2 PARTS MET) IT IS A STRAIGHT LINE DOWN, VEHICLE HAS NEVER BEEN IN A ACCIDENT OR DAMAGED, SO THE BRAKE LIGHT CRACKED IN ITS OWN. AFTER A LITTLE RESEARCH I FOUND OUT THIS IS VERY COMMON AND DON'T UNDERSTAND HOW THIS CAN BE SAFE SINCE WATER IS GETTING INTO SOMETHING ELECTRICAL AND CAUSING LED BRAKE LIGHTS TO FAIL OR BURN OUT.
Corrective Action:
BOUGHT THE VEHICLE BRAND NEW HAS A LITTLE OVER 10,000 MILES ON IT NOW, STARTED NOTICING STANDING WATER IN THE RACETRACK (BACK GATE) LED LIGHTS TOOK IT TO THE DEALERSHIP TO FIND OUT WHY WATER WAS GETTING IN THEY INFORMED ME THE BRAKE LIGHT HAD A CRACK WHICH I THOUGHT WAS A SEAM (WHERE THE 2 PARTS MET) IT IS A STRAIGHT LINE DOWN, VEHICLE HAS NEVER BEEN IN A ACCIDENT OR DAMAGED, SO THE BRAKE LIGHT CRACKED IN ITS OWN. AFTER A LITTLE RESEARCH I FOUND OUT THIS IS VERY COMMON AND DON'T UNDERSTAND HOW THIS CAN BE SAFE SINCE WATER IS GETTING INTO SOMETHING ELECTRICAL AND CAUSING LED BRAKE LIGHTS TO FAIL OR BURN OUT.
Additional Notes:
BOUGHT THE VEHICLE BRAND NEW HAS A LITTLE OVER 10,000 MILES ON IT NOW, STARTED NOTICING STANDING WATER IN THE RACETRACK (BACK GATE) LED LIGHTS TOOK IT TO THE DEALERSHIP TO FIND OUT WHY WATER WAS GETTING IN THEY INFORMED ME THE BRAKE LIGHT HAD A CRACK WHICH I THOUGHT WAS A SEAM (WHERE THE 2 PARTS MET) IT IS A STRAIGHT LINE DOWN, VEHICLE HAS NEVER BEEN IN A ACCIDENT OR DAMAGED, SO THE BRAKE LIGHT CRACKED IN ITS OWN. AFTER A LITTLE RESEARCH I FOUND OUT THIS IS VERY COMMON AND DON'T UNDERSTAND HOW THIS CAN BE SAFE SINCE WATER IS GETTING INTO SOMETHING ELECTRICAL AND CAUSING LED BRAKE LIGHTS TO FAIL OR BURN OUT.
Mfg Campaign: 11062711
Recall Date: Jan 14, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE REPORTED MY CAR NOT GOING IN THE GEAR SELECTED AND INSTEAD GOING INTO NEUTRAL OR PARK. IT HAS ALSO DRIVEN FORWARD WHEN IN PARK. THERE HAS ALSO BEEN ISSUES WITH THE AUTO PARK NOT ALWAYS WORKING IF DOOR IS OPENED AND THE CAR IS IN GEAR. NOW I AM BEING TOLD MY CAR EVEN THOUGH IT CAME WITH THIS SAFETY FEATURE WAS NOT SUPPOSED TO COME WITH IT, AND DODGE IS LOOKING TO REMOVE THIS FEATURE. DODGE HAS ALSO REFERRED TO THESE SAFETY ISSUES AS CHARACTERISTICS OF MY CAR. WHEN THEIR IS A SAFETY DEFECT IT CANT BE A CHARACTERISTIC THAT CAN BE OVERLOOKED. MY CAR NOW HAS BEEN IN THE SHOP FOR 37 DAYS NOW AND UNABLE TO BE REPAIRED. SEE ALSO ODI 11041523. *DSY *BF *TR
Corrective Action:
I HAVE REPORTED MY CAR NOT GOING IN THE GEAR SELECTED AND INSTEAD GOING INTO NEUTRAL OR PARK. IT HAS ALSO DRIVEN FORWARD WHEN IN PARK. THERE HAS ALSO BEEN ISSUES WITH THE AUTO PARK NOT ALWAYS WORKING IF DOOR IS OPENED AND THE CAR IS IN GEAR. NOW I AM BEING TOLD MY CAR EVEN THOUGH IT CAME WITH THIS SAFETY FEATURE WAS NOT SUPPOSED TO COME WITH IT, AND DODGE IS LOOKING TO REMOVE THIS FEATURE. DODGE HAS ALSO REFERRED TO THESE SAFETY ISSUES AS CHARACTERISTICS OF MY CAR. WHEN THEIR IS A SAFETY DEFECT IT CANT BE A CHARACTERISTIC THAT CAN BE OVERLOOKED. MY CAR NOW HAS BEEN IN THE SHOP FOR 37 DAYS NOW AND UNABLE TO BE REPAIRED. SEE ALSO ODI 11041523. *DSY *BF *TR
Additional Notes:
I HAVE REPORTED MY CAR NOT GOING IN THE GEAR SELECTED AND INSTEAD GOING INTO NEUTRAL OR PARK. IT HAS ALSO DRIVEN FORWARD WHEN IN PARK. THERE HAS ALSO BEEN ISSUES WITH THE AUTO PARK NOT ALWAYS WORKING IF DOOR IS OPENED AND THE CAR IS IN GEAR. NOW I AM BEING TOLD MY CAR EVEN THOUGH IT CAME WITH THIS SAFETY FEATURE WAS NOT SUPPOSED TO COME WITH IT, AND DODGE IS LOOKING TO REMOVE THIS FEATURE. DODGE HAS ALSO REFERRED TO THESE SAFETY ISSUES AS CHARACTERISTICS OF MY CAR. WHEN THEIR IS A SAFETY DEFECT IT CANT BE A CHARACTERISTIC THAT CAN BE OVERLOOKED. MY CAR NOW HAS BEEN IN THE SHOP FOR 37 DAYS NOW AND UNABLE TO BE REPAIRED. SEE ALSO ODI 11041523. *DSY *BF *TR
Mfg Campaign: 11048876
Recall Date: Nov 28, 2017
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I HAVE REPORTED MY CAR NOT GOING IN THE GEAR SELECTED AND INSTEAD GOING INTO NEUTRAL OR PARK. IT HAS ALSO DRIVEN FORWARD WHEN IN PARK. THERE HAS ALSO BEEN ISSUES WITH THE AUTO PARK NOT ALWAYS WORKING IF DOOR IS OPENED AND THE CAR IS IN GEAR. NOW I AM BEING TOLD MY CAR EVEN THOUGH IT CAME WITH THIS SAFETY FEATURE WAS NOT SUPPOSED TO COME WITH IT, AND DODGE IS LOOKING TO REMOVE THIS FEATURE. DODGE HAS ALSO REFERRED TO THESE SAFETY ISSUES AS CHARACTERISTICS OF MY CAR. WHEN THEIR IS A SAFETY DEFECT IT CANT BE A CHARACTERISTIC THAT CAN BE OVERLOOKED. MY CAR NOW HAS BEEN IN THE SHOP FOR 37 DAYS NOW AND UNABLE TO BE REPAIRED. SEE ALSO ODI 11041523. *DSY *BF *TR
Corrective Action:
I HAVE REPORTED MY CAR NOT GOING IN THE GEAR SELECTED AND INSTEAD GOING INTO NEUTRAL OR PARK. IT HAS ALSO DRIVEN FORWARD WHEN IN PARK. THERE HAS ALSO BEEN ISSUES WITH THE AUTO PARK NOT ALWAYS WORKING IF DOOR IS OPENED AND THE CAR IS IN GEAR. NOW I AM BEING TOLD MY CAR EVEN THOUGH IT CAME WITH THIS SAFETY FEATURE WAS NOT SUPPOSED TO COME WITH IT, AND DODGE IS LOOKING TO REMOVE THIS FEATURE. DODGE HAS ALSO REFERRED TO THESE SAFETY ISSUES AS CHARACTERISTICS OF MY CAR. WHEN THEIR IS A SAFETY DEFECT IT CANT BE A CHARACTERISTIC THAT CAN BE OVERLOOKED. MY CAR NOW HAS BEEN IN THE SHOP FOR 37 DAYS NOW AND UNABLE TO BE REPAIRED. SEE ALSO ODI 11041523. *DSY *BF *TR
Additional Notes:
I HAVE REPORTED MY CAR NOT GOING IN THE GEAR SELECTED AND INSTEAD GOING INTO NEUTRAL OR PARK. IT HAS ALSO DRIVEN FORWARD WHEN IN PARK. THERE HAS ALSO BEEN ISSUES WITH THE AUTO PARK NOT ALWAYS WORKING IF DOOR IS OPENED AND THE CAR IS IN GEAR. NOW I AM BEING TOLD MY CAR EVEN THOUGH IT CAME WITH THIS SAFETY FEATURE WAS NOT SUPPOSED TO COME WITH IT, AND DODGE IS LOOKING TO REMOVE THIS FEATURE. DODGE HAS ALSO REFERRED TO THESE SAFETY ISSUES AS CHARACTERISTICS OF MY CAR. WHEN THEIR IS A SAFETY DEFECT IT CANT BE A CHARACTERISTIC THAT CAN BE OVERLOOKED. MY CAR NOW HAS BEEN IN THE SHOP FOR 37 DAYS NOW AND UNABLE TO BE REPAIRED. SEE ALSO ODI 11041523. *DSY *BF *TR
Mfg Campaign: 11048876
Recall Date: Nov 28, 2017
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I HAVE REPORTED MY CAR NOT GOING IN THE GEAR SELECTED AND INSTEAD GOING INTO NEUTRAL OR PARK. IT HAS ALSO DRIVEN FORWARD WHEN IN PARK. THERE HAS ALSO BEEN ISSUES WITH THE AUTO PARK NOT ALWAYS WORKING IF DOOR IS OPENED AND THE CAR IS IN GEAR. NOW I AM BEING TOLD MY CAR EVEN THOUGH IT CAME WITH THIS SAFETY FEATURE WAS NOT SUPPOSED TO COME WITH IT, AND DODGE IS LOOKING TO REMOVE THIS FEATURE. DODGE HAS ALSO REFERRED TO THESE SAFETY ISSUES AS CHARACTERISTICS OF MY CAR. WHEN THEIR IS A SAFETY DEFECT IT CANT BE A CHARACTERISTIC THAT CAN BE OVERLOOKED. MY CAR NOW HAS BEEN IN THE SHOP FOR 37 DAYS NOW AND UNABLE TO BE REPAIRED. SEE ALSO ODI 11041523. *DSY *BF *TR
Corrective Action:
I HAVE REPORTED MY CAR NOT GOING IN THE GEAR SELECTED AND INSTEAD GOING INTO NEUTRAL OR PARK. IT HAS ALSO DRIVEN FORWARD WHEN IN PARK. THERE HAS ALSO BEEN ISSUES WITH THE AUTO PARK NOT ALWAYS WORKING IF DOOR IS OPENED AND THE CAR IS IN GEAR. NOW I AM BEING TOLD MY CAR EVEN THOUGH IT CAME WITH THIS SAFETY FEATURE WAS NOT SUPPOSED TO COME WITH IT, AND DODGE IS LOOKING TO REMOVE THIS FEATURE. DODGE HAS ALSO REFERRED TO THESE SAFETY ISSUES AS CHARACTERISTICS OF MY CAR. WHEN THEIR IS A SAFETY DEFECT IT CANT BE A CHARACTERISTIC THAT CAN BE OVERLOOKED. MY CAR NOW HAS BEEN IN THE SHOP FOR 37 DAYS NOW AND UNABLE TO BE REPAIRED. SEE ALSO ODI 11041523. *DSY *BF *TR
Additional Notes:
I HAVE REPORTED MY CAR NOT GOING IN THE GEAR SELECTED AND INSTEAD GOING INTO NEUTRAL OR PARK. IT HAS ALSO DRIVEN FORWARD WHEN IN PARK. THERE HAS ALSO BEEN ISSUES WITH THE AUTO PARK NOT ALWAYS WORKING IF DOOR IS OPENED AND THE CAR IS IN GEAR. NOW I AM BEING TOLD MY CAR EVEN THOUGH IT CAME WITH THIS SAFETY FEATURE WAS NOT SUPPOSED TO COME WITH IT, AND DODGE IS LOOKING TO REMOVE THIS FEATURE. DODGE HAS ALSO REFERRED TO THESE SAFETY ISSUES AS CHARACTERISTICS OF MY CAR. WHEN THEIR IS A SAFETY DEFECT IT CANT BE A CHARACTERISTIC THAT CAN BE OVERLOOKED. MY CAR NOW HAS BEEN IN THE SHOP FOR 37 DAYS NOW AND UNABLE TO BE REPAIRED. SEE ALSO ODI 11041523. *DSY *BF *TR
Mfg Campaign: 11048876
Recall Date: Nov 28, 2017
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN THE CAR IS PUT INTO PARK AND YOU EXIT IT WILL SOMETIMES STILL DRIVE FORWARD. WHEN SWITCHING INTO REVERSE OR PARK THE CAR SOMETIMES LOCKS UP AND WONT MORE. THE RPMS GO UP BUT ITS STILL AS IF ITS IN PARK. I HAD TO PUT MY CAR INTO REVERSE TO TRY TO AVOID AN ACCIDENT AND THE TRANSMISSION WOULD NOT ENGAGE INTO REVERSE. MY WIFE WAS REMOVING GROCERIES AND THE CAR STARTED TO MOVE FORWARD. SHE HAD TO GET INTO THE CAR AND PRESS THE BREAK. THESE CONDITIONS HAVE HAPPENED WHEN THE CAR WAS AT A STOP OR PARKED. I HAVE STARTED TO RECORD WHEN IT HAPPENS IF IT IS SAFE TO DO SO. THIS HAS HAPPENED ON DIFFERENT OCCASIONS. IT ALSO HAS HAPPENED SINCE I PURCHASED THE CAR ..UPDATED 12/13/17 *BF SEE ALSO ODI 11048876. *DSY UPDATED 9/13/18*JB
Corrective Action:
WHEN THE CAR IS PUT INTO PARK AND YOU EXIT IT WILL SOMETIMES STILL DRIVE FORWARD. WHEN SWITCHING INTO REVERSE OR PARK THE CAR SOMETIMES LOCKS UP AND WONT MORE. THE RPMS GO UP BUT ITS STILL AS IF ITS IN PARK. I HAD TO PUT MY CAR INTO REVERSE TO TRY TO AVOID AN ACCIDENT AND THE TRANSMISSION WOULD NOT ENGAGE INTO REVERSE. MY WIFE WAS REMOVING GROCERIES AND THE CAR STARTED TO MOVE FORWARD. SHE HAD TO GET INTO THE CAR AND PRESS THE BREAK. THESE CONDITIONS HAVE HAPPENED WHEN THE CAR WAS AT A STOP OR PARKED. I HAVE STARTED TO RECORD WHEN IT HAPPENS IF IT IS SAFE TO DO SO. THIS HAS HAPPENED ON DIFFERENT OCCASIONS. IT ALSO HAS HAPPENED SINCE I PURCHASED THE CAR ..UPDATED 12/13/17 *BF SEE ALSO ODI 11048876. *DSY UPDATED 9/13/18*JB
Additional Notes:
WHEN THE CAR IS PUT INTO PARK AND YOU EXIT IT WILL SOMETIMES STILL DRIVE FORWARD. WHEN SWITCHING INTO REVERSE OR PARK THE CAR SOMETIMES LOCKS UP AND WONT MORE. THE RPMS GO UP BUT ITS STILL AS IF ITS IN PARK. I HAD TO PUT MY CAR INTO REVERSE TO TRY TO AVOID AN ACCIDENT AND THE TRANSMISSION WOULD NOT ENGAGE INTO REVERSE. MY WIFE WAS REMOVING GROCERIES AND THE CAR STARTED TO MOVE FORWARD. SHE HAD TO GET INTO THE CAR AND PRESS THE BREAK. THESE CONDITIONS HAVE HAPPENED WHEN THE CAR WAS AT A STOP OR PARKED. I HAVE STARTED TO RECORD WHEN IT HAPPENS IF IT IS SAFE TO DO SO. THIS HAS HAPPENED ON DIFFERENT OCCASIONS. IT ALSO HAS HAPPENED SINCE I PURCHASED THE CAR ..UPDATED 12/13/17 *BF SEE ALSO ODI 11048876. *DSY UPDATED 9/13/18*JB
Mfg Campaign: 11041523
Recall Date: Oct 31, 2017
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN THE CAR IS PUT INTO PARK AND YOU EXIT IT WILL SOMETIMES STILL DRIVE FORWARD. WHEN SWITCHING INTO REVERSE OR PARK THE CAR SOMETIMES LOCKS UP AND WONT MORE. THE RPMS GO UP BUT ITS STILL AS IF ITS IN PARK. I HAD TO PUT MY CAR INTO REVERSE TO TRY TO AVOID AN ACCIDENT AND THE TRANSMISSION WOULD NOT ENGAGE INTO REVERSE. MY WIFE WAS REMOVING GROCERIES AND THE CAR STARTED TO MOVE FORWARD. SHE HAD TO GET INTO THE CAR AND PRESS THE BREAK. THESE CONDITIONS HAVE HAPPENED WHEN THE CAR WAS AT A STOP OR PARKED. I HAVE STARTED TO RECORD WHEN IT HAPPENS IF IT IS SAFE TO DO SO. THIS HAS HAPPENED ON DIFFERENT OCCASIONS. IT ALSO HAS HAPPENED SINCE I PURCHASED THE CAR ..UPDATED 12/13/17 *BF SEE ALSO ODI 11048876. *DSY UPDATED 9/13/18*JB
Corrective Action:
WHEN THE CAR IS PUT INTO PARK AND YOU EXIT IT WILL SOMETIMES STILL DRIVE FORWARD. WHEN SWITCHING INTO REVERSE OR PARK THE CAR SOMETIMES LOCKS UP AND WONT MORE. THE RPMS GO UP BUT ITS STILL AS IF ITS IN PARK. I HAD TO PUT MY CAR INTO REVERSE TO TRY TO AVOID AN ACCIDENT AND THE TRANSMISSION WOULD NOT ENGAGE INTO REVERSE. MY WIFE WAS REMOVING GROCERIES AND THE CAR STARTED TO MOVE FORWARD. SHE HAD TO GET INTO THE CAR AND PRESS THE BREAK. THESE CONDITIONS HAVE HAPPENED WHEN THE CAR WAS AT A STOP OR PARKED. I HAVE STARTED TO RECORD WHEN IT HAPPENS IF IT IS SAFE TO DO SO. THIS HAS HAPPENED ON DIFFERENT OCCASIONS. IT ALSO HAS HAPPENED SINCE I PURCHASED THE CAR ..UPDATED 12/13/17 *BF SEE ALSO ODI 11048876. *DSY UPDATED 9/13/18*JB
Additional Notes:
WHEN THE CAR IS PUT INTO PARK AND YOU EXIT IT WILL SOMETIMES STILL DRIVE FORWARD. WHEN SWITCHING INTO REVERSE OR PARK THE CAR SOMETIMES LOCKS UP AND WONT MORE. THE RPMS GO UP BUT ITS STILL AS IF ITS IN PARK. I HAD TO PUT MY CAR INTO REVERSE TO TRY TO AVOID AN ACCIDENT AND THE TRANSMISSION WOULD NOT ENGAGE INTO REVERSE. MY WIFE WAS REMOVING GROCERIES AND THE CAR STARTED TO MOVE FORWARD. SHE HAD TO GET INTO THE CAR AND PRESS THE BREAK. THESE CONDITIONS HAVE HAPPENED WHEN THE CAR WAS AT A STOP OR PARKED. I HAVE STARTED TO RECORD WHEN IT HAPPENS IF IT IS SAFE TO DO SO. THIS HAS HAPPENED ON DIFFERENT OCCASIONS. IT ALSO HAS HAPPENED SINCE I PURCHASED THE CAR ..UPDATED 12/13/17 *BF SEE ALSO ODI 11048876. *DSY UPDATED 9/13/18*JB
Mfg Campaign: 11041523
Recall Date: Oct 31, 2017
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN THE CAR IS PUT INTO PARK AND YOU EXIT IT WILL SOMETIMES STILL DRIVE FORWARD. WHEN SWITCHING INTO REVERSE OR PARK THE CAR SOMETIMES LOCKS UP AND WONT MORE. THE RPMS GO UP BUT ITS STILL AS IF ITS IN PARK. I HAD TO PUT MY CAR INTO REVERSE TO TRY TO AVOID AN ACCIDENT AND THE TRANSMISSION WOULD NOT ENGAGE INTO REVERSE. MY WIFE WAS REMOVING GROCERIES AND THE CAR STARTED TO MOVE FORWARD. SHE HAD TO GET INTO THE CAR AND PRESS THE BREAK. THESE CONDITIONS HAVE HAPPENED WHEN THE CAR WAS AT A STOP OR PARKED. I HAVE STARTED TO RECORD WHEN IT HAPPENS IF IT IS SAFE TO DO SO. THIS HAS HAPPENED ON DIFFERENT OCCASIONS. IT ALSO HAS HAPPENED SINCE I PURCHASED THE CAR ..UPDATED 12/13/17 *BF SEE ALSO ODI 11048876. *DSY UPDATED 9/13/18*JB
Corrective Action:
WHEN THE CAR IS PUT INTO PARK AND YOU EXIT IT WILL SOMETIMES STILL DRIVE FORWARD. WHEN SWITCHING INTO REVERSE OR PARK THE CAR SOMETIMES LOCKS UP AND WONT MORE. THE RPMS GO UP BUT ITS STILL AS IF ITS IN PARK. I HAD TO PUT MY CAR INTO REVERSE TO TRY TO AVOID AN ACCIDENT AND THE TRANSMISSION WOULD NOT ENGAGE INTO REVERSE. MY WIFE WAS REMOVING GROCERIES AND THE CAR STARTED TO MOVE FORWARD. SHE HAD TO GET INTO THE CAR AND PRESS THE BREAK. THESE CONDITIONS HAVE HAPPENED WHEN THE CAR WAS AT A STOP OR PARKED. I HAVE STARTED TO RECORD WHEN IT HAPPENS IF IT IS SAFE TO DO SO. THIS HAS HAPPENED ON DIFFERENT OCCASIONS. IT ALSO HAS HAPPENED SINCE I PURCHASED THE CAR ..UPDATED 12/13/17 *BF SEE ALSO ODI 11048876. *DSY UPDATED 9/13/18*JB
Additional Notes:
WHEN THE CAR IS PUT INTO PARK AND YOU EXIT IT WILL SOMETIMES STILL DRIVE FORWARD. WHEN SWITCHING INTO REVERSE OR PARK THE CAR SOMETIMES LOCKS UP AND WONT MORE. THE RPMS GO UP BUT ITS STILL AS IF ITS IN PARK. I HAD TO PUT MY CAR INTO REVERSE TO TRY TO AVOID AN ACCIDENT AND THE TRANSMISSION WOULD NOT ENGAGE INTO REVERSE. MY WIFE WAS REMOVING GROCERIES AND THE CAR STARTED TO MOVE FORWARD. SHE HAD TO GET INTO THE CAR AND PRESS THE BREAK. THESE CONDITIONS HAVE HAPPENED WHEN THE CAR WAS AT A STOP OR PARKED. I HAVE STARTED TO RECORD WHEN IT HAPPENS IF IT IS SAFE TO DO SO. THIS HAS HAPPENED ON DIFFERENT OCCASIONS. IT ALSO HAS HAPPENED SINCE I PURCHASED THE CAR ..UPDATED 12/13/17 *BF SEE ALSO ODI 11048876. *DSY UPDATED 9/13/18*JB
Mfg Campaign: 11041523
Recall Date: Oct 31, 2017
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BURNING SMELL COMING THROUGH THE VENTS DURING ENGINE OPERATION ABOVE 4000 RPM. IT IS CONSISTENTLY HAPPENING SINCE BRAND NEW AND NOW AT 10,000 MILES. THE VEHICLE HAS BEEN TO THE DEALER 4 TIMES FOR VARIOUS OTHER REASONS AND THIS WAS REPORTED EVERY TIME. DEALER ADVISED US TO LEAVE CLIMATE CONTROL ON RECIRCULATION. THERE IS ALSO A DIFFERENT STRONGER EXHAUST SMELL THAT COMES INTO THE VEHICLE WHEN IDLING FOR S LONG PERIOD OF TIME. THIS HAPPENS INCONSISTENCY BUT IS SO STRONG THAT IT MAKES THE OCCUPANTS SICK. WE HAVE BEEN UNABLE TO DUPLICATE THIS SMELL FOR THE DEALERSHIP SERVICE TECHNICIAN. DODGE CUSTOMER SERVICE HAS BEEN CONTACTED REGARDING THESE ISSUES.
Corrective Action:
BURNING SMELL COMING THROUGH THE VENTS DURING ENGINE OPERATION ABOVE 4000 RPM. IT IS CONSISTENTLY HAPPENING SINCE BRAND NEW AND NOW AT 10,000 MILES. THE VEHICLE HAS BEEN TO THE DEALER 4 TIMES FOR VARIOUS OTHER REASONS AND THIS WAS REPORTED EVERY TIME. DEALER ADVISED US TO LEAVE CLIMATE CONTROL ON RECIRCULATION. THERE IS ALSO A DIFFERENT STRONGER EXHAUST SMELL THAT COMES INTO THE VEHICLE WHEN IDLING FOR S LONG PERIOD OF TIME. THIS HAPPENS INCONSISTENCY BUT IS SO STRONG THAT IT MAKES THE OCCUPANTS SICK. WE HAVE BEEN UNABLE TO DUPLICATE THIS SMELL FOR THE DEALERSHIP SERVICE TECHNICIAN. DODGE CUSTOMER SERVICE HAS BEEN CONTACTED REGARDING THESE ISSUES.
Additional Notes:
BURNING SMELL COMING THROUGH THE VENTS DURING ENGINE OPERATION ABOVE 4000 RPM. IT IS CONSISTENTLY HAPPENING SINCE BRAND NEW AND NOW AT 10,000 MILES. THE VEHICLE HAS BEEN TO THE DEALER 4 TIMES FOR VARIOUS OTHER REASONS AND THIS WAS REPORTED EVERY TIME. DEALER ADVISED US TO LEAVE CLIMATE CONTROL ON RECIRCULATION. THERE IS ALSO A DIFFERENT STRONGER EXHAUST SMELL THAT COMES INTO THE VEHICLE WHEN IDLING FOR S LONG PERIOD OF TIME. THIS HAPPENS INCONSISTENCY BUT IS SO STRONG THAT IT MAKES THE OCCUPANTS SICK. WE HAVE BEEN UNABLE TO DUPLICATE THIS SMELL FOR THE DEALERSHIP SERVICE TECHNICIAN. DODGE CUSTOMER SERVICE HAS BEEN CONTACTED REGARDING THESE ISSUES.
Mfg Campaign: 11034447
Recall Date: Oct 18, 2017
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE DRIVING MY 2017 DODGE DURANGO CITADEL (6980 MILES) HOME FROM WORK, I HAD THE ADAPTIVE CRUISE CONTROL SET. I WAS IN A STEADY LINE OF TRAFFIC AND CARS LINED UP BEHIND ME. THE TRUCK STARTED TO STEADILY DECREASE IN SPEED, THERE WERE NO OBJECTS IN THE PATH OF THE VEHICLE AND THE CAR IN FRONT WAS AT LEAST 6 CAR LENGTHS AHEAD. WHEN I TRIED TO ACCELERATE THE VEHICLE NOTHING HAPPENED WHEN I TRIED TO ACCELERATE, I THEN ATTEMPTED TO BRAKE, MY BRAKES WERE NOT ACTIVE AS WELL. I PLACED MY HAZARD LIGHTS ON AND ATTEMPTED TO TURN THE STEERING WHEEL SLIGHTLY TO MOVE MY VEHICLE FROM THE ROAD. HOWEVER, AT THIS TIME MY STEERING HAD TIGHTENED AND I COULD NOT MOVE MY VEHICLE. I ENDED UP COASTING TO THE RIGHT SIDE OF THE ROAD UNTIL MY VEHICLE CAME TO A STOP. NOTHING WAS WORKING ON MY TRUCK. I COULD NOT OPEN MY DOOR OR LET MY WINDOWS DOWN. IT WAS LIKE I WAS TRAPPED INSIDE. FINALLY, I WAS ABLE TO GET MY WINDOWS DOWN AFTER 3 OR MORE MINUTES. WHEN THE TOWING SERVICE PICKED MY VEHICLE UP, THE BACK WINDOWS WOULD NOT ROLL UP AND MY LIFT GATE OPENED BY ITSELF. WE GOT THE LIFT GATE BACK DOWN MANUALLY. HOWEVER, THE VEHICLE WOULD NOT START. IF YOU PLACED YOUR FOOT ON THE BRAKE, PUSHED THE START BUTTON IT JUST MADE A CLICKING NOISE. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP AND WILL BE LOOKED AT TOMORROW, 9/26/17. THIS COULD HAVE BEEN A HORRIBLE, FATAL ACCIDENT. SOME TYPE OF INVESTIGATION NEEDS TO TAKE PLACE INTO THIS MATTER. MY SON AND I TRAVEL MANY MILES A WEEK AND THIS WOULD HAVE DEFINITELY BEEN FATAL IF WE WERE ON THE INTERSTATE ON AN INSIDE LANE.
Corrective Action:
WHILE DRIVING MY 2017 DODGE DURANGO CITADEL (6980 MILES) HOME FROM WORK, I HAD THE ADAPTIVE CRUISE CONTROL SET. I WAS IN A STEADY LINE OF TRAFFIC AND CARS LINED UP BEHIND ME. THE TRUCK STARTED TO STEADILY DECREASE IN SPEED, THERE WERE NO OBJECTS IN THE PATH OF THE VEHICLE AND THE CAR IN FRONT WAS AT LEAST 6 CAR LENGTHS AHEAD. WHEN I TRIED TO ACCELERATE THE VEHICLE NOTHING HAPPENED WHEN I TRIED TO ACCELERATE, I THEN ATTEMPTED TO BRAKE, MY BRAKES WERE NOT ACTIVE AS WELL. I PLACED MY HAZARD LIGHTS ON AND ATTEMPTED TO TURN THE STEERING WHEEL SLIGHTLY TO MOVE MY VEHICLE FROM THE ROAD. HOWEVER, AT THIS TIME MY STEERING HAD TIGHTENED AND I COULD NOT MOVE MY VEHICLE. I ENDED UP COASTING TO THE RIGHT SIDE OF THE ROAD UNTIL MY VEHICLE CAME TO A STOP. NOTHING WAS WORKING ON MY TRUCK. I COULD NOT OPEN MY DOOR OR LET MY WINDOWS DOWN. IT WAS LIKE I WAS TRAPPED INSIDE. FINALLY, I WAS ABLE TO GET MY WINDOWS DOWN AFTER 3 OR MORE MINUTES. WHEN THE TOWING SERVICE PICKED MY VEHICLE UP, THE BACK WINDOWS WOULD NOT ROLL UP AND MY LIFT GATE OPENED BY ITSELF. WE GOT THE LIFT GATE BACK DOWN MANUALLY. HOWEVER, THE VEHICLE WOULD NOT START. IF YOU PLACED YOUR FOOT ON THE BRAKE, PUSHED THE START BUTTON IT JUST MADE A CLICKING NOISE. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP AND WILL BE LOOKED AT TOMORROW, 9/26/17. THIS COULD HAVE BEEN A HORRIBLE, FATAL ACCIDENT. SOME TYPE OF INVESTIGATION NEEDS TO TAKE PLACE INTO THIS MATTER. MY SON AND I TRAVEL MANY MILES A WEEK AND THIS WOULD HAVE DEFINITELY BEEN FATAL IF WE WERE ON THE INTERSTATE ON AN INSIDE LANE.
Additional Notes:
WHILE DRIVING MY 2017 DODGE DURANGO CITADEL (6980 MILES) HOME FROM WORK, I HAD THE ADAPTIVE CRUISE CONTROL SET. I WAS IN A STEADY LINE OF TRAFFIC AND CARS LINED UP BEHIND ME. THE TRUCK STARTED TO STEADILY DECREASE IN SPEED, THERE WERE NO OBJECTS IN THE PATH OF THE VEHICLE AND THE CAR IN FRONT WAS AT LEAST 6 CAR LENGTHS AHEAD. WHEN I TRIED TO ACCELERATE THE VEHICLE NOTHING HAPPENED WHEN I TRIED TO ACCELERATE, I THEN ATTEMPTED TO BRAKE, MY BRAKES WERE NOT ACTIVE AS WELL. I PLACED MY HAZARD LIGHTS ON AND ATTEMPTED TO TURN THE STEERING WHEEL SLIGHTLY TO MOVE MY VEHICLE FROM THE ROAD. HOWEVER, AT THIS TIME MY STEERING HAD TIGHTENED AND I COULD NOT MOVE MY VEHICLE. I ENDED UP COASTING TO THE RIGHT SIDE OF THE ROAD UNTIL MY VEHICLE CAME TO A STOP. NOTHING WAS WORKING ON MY TRUCK. I COULD NOT OPEN MY DOOR OR LET MY WINDOWS DOWN. IT WAS LIKE I WAS TRAPPED INSIDE. FINALLY, I WAS ABLE TO GET MY WINDOWS DOWN AFTER 3 OR MORE MINUTES. WHEN THE TOWING SERVICE PICKED MY VEHICLE UP, THE BACK WINDOWS WOULD NOT ROLL UP AND MY LIFT GATE OPENED BY ITSELF. WE GOT THE LIFT GATE BACK DOWN MANUALLY. HOWEVER, THE VEHICLE WOULD NOT START. IF YOU PLACED YOUR FOOT ON THE BRAKE, PUSHED THE START BUTTON IT JUST MADE A CLICKING NOISE. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP AND WILL BE LOOKED AT TOMORROW, 9/26/17. THIS COULD HAVE BEEN A HORRIBLE, FATAL ACCIDENT. SOME TYPE OF INVESTIGATION NEEDS TO TAKE PLACE INTO THIS MATTER. MY SON AND I TRAVEL MANY MILES A WEEK AND THIS WOULD HAVE DEFINITELY BEEN FATAL IF WE WERE ON THE INTERSTATE ON AN INSIDE LANE.
Mfg Campaign: 11025472
Recall Date: Sep 25, 2017
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING MY 2017 DODGE DURANGO CITADEL (6980 MILES) HOME FROM WORK, I HAD THE ADAPTIVE CRUISE CONTROL SET. I WAS IN A STEADY LINE OF TRAFFIC AND CARS LINED UP BEHIND ME. THE TRUCK STARTED TO STEADILY DECREASE IN SPEED, THERE WERE NO OBJECTS IN THE PATH OF THE VEHICLE AND THE CAR IN FRONT WAS AT LEAST 6 CAR LENGTHS AHEAD. WHEN I TRIED TO ACCELERATE THE VEHICLE NOTHING HAPPENED WHEN I TRIED TO ACCELERATE, I THEN ATTEMPTED TO BRAKE, MY BRAKES WERE NOT ACTIVE AS WELL. I PLACED MY HAZARD LIGHTS ON AND ATTEMPTED TO TURN THE STEERING WHEEL SLIGHTLY TO MOVE MY VEHICLE FROM THE ROAD. HOWEVER, AT THIS TIME MY STEERING HAD TIGHTENED AND I COULD NOT MOVE MY VEHICLE. I ENDED UP COASTING TO THE RIGHT SIDE OF THE ROAD UNTIL MY VEHICLE CAME TO A STOP. NOTHING WAS WORKING ON MY TRUCK. I COULD NOT OPEN MY DOOR OR LET MY WINDOWS DOWN. IT WAS LIKE I WAS TRAPPED INSIDE. FINALLY, I WAS ABLE TO GET MY WINDOWS DOWN AFTER 3 OR MORE MINUTES. WHEN THE TOWING SERVICE PICKED MY VEHICLE UP, THE BACK WINDOWS WOULD NOT ROLL UP AND MY LIFT GATE OPENED BY ITSELF. WE GOT THE LIFT GATE BACK DOWN MANUALLY. HOWEVER, THE VEHICLE WOULD NOT START. IF YOU PLACED YOUR FOOT ON THE BRAKE, PUSHED THE START BUTTON IT JUST MADE A CLICKING NOISE. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP AND WILL BE LOOKED AT TOMORROW, 9/26/17. THIS COULD HAVE BEEN A HORRIBLE, FATAL ACCIDENT. SOME TYPE OF INVESTIGATION NEEDS TO TAKE PLACE INTO THIS MATTER. MY SON AND I TRAVEL MANY MILES A WEEK AND THIS WOULD HAVE DEFINITELY BEEN FATAL IF WE WERE ON THE INTERSTATE ON AN INSIDE LANE.
Corrective Action:
WHILE DRIVING MY 2017 DODGE DURANGO CITADEL (6980 MILES) HOME FROM WORK, I HAD THE ADAPTIVE CRUISE CONTROL SET. I WAS IN A STEADY LINE OF TRAFFIC AND CARS LINED UP BEHIND ME. THE TRUCK STARTED TO STEADILY DECREASE IN SPEED, THERE WERE NO OBJECTS IN THE PATH OF THE VEHICLE AND THE CAR IN FRONT WAS AT LEAST 6 CAR LENGTHS AHEAD. WHEN I TRIED TO ACCELERATE THE VEHICLE NOTHING HAPPENED WHEN I TRIED TO ACCELERATE, I THEN ATTEMPTED TO BRAKE, MY BRAKES WERE NOT ACTIVE AS WELL. I PLACED MY HAZARD LIGHTS ON AND ATTEMPTED TO TURN THE STEERING WHEEL SLIGHTLY TO MOVE MY VEHICLE FROM THE ROAD. HOWEVER, AT THIS TIME MY STEERING HAD TIGHTENED AND I COULD NOT MOVE MY VEHICLE. I ENDED UP COASTING TO THE RIGHT SIDE OF THE ROAD UNTIL MY VEHICLE CAME TO A STOP. NOTHING WAS WORKING ON MY TRUCK. I COULD NOT OPEN MY DOOR OR LET MY WINDOWS DOWN. IT WAS LIKE I WAS TRAPPED INSIDE. FINALLY, I WAS ABLE TO GET MY WINDOWS DOWN AFTER 3 OR MORE MINUTES. WHEN THE TOWING SERVICE PICKED MY VEHICLE UP, THE BACK WINDOWS WOULD NOT ROLL UP AND MY LIFT GATE OPENED BY ITSELF. WE GOT THE LIFT GATE BACK DOWN MANUALLY. HOWEVER, THE VEHICLE WOULD NOT START. IF YOU PLACED YOUR FOOT ON THE BRAKE, PUSHED THE START BUTTON IT JUST MADE A CLICKING NOISE. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP AND WILL BE LOOKED AT TOMORROW, 9/26/17. THIS COULD HAVE BEEN A HORRIBLE, FATAL ACCIDENT. SOME TYPE OF INVESTIGATION NEEDS TO TAKE PLACE INTO THIS MATTER. MY SON AND I TRAVEL MANY MILES A WEEK AND THIS WOULD HAVE DEFINITELY BEEN FATAL IF WE WERE ON THE INTERSTATE ON AN INSIDE LANE.
Additional Notes:
WHILE DRIVING MY 2017 DODGE DURANGO CITADEL (6980 MILES) HOME FROM WORK, I HAD THE ADAPTIVE CRUISE CONTROL SET. I WAS IN A STEADY LINE OF TRAFFIC AND CARS LINED UP BEHIND ME. THE TRUCK STARTED TO STEADILY DECREASE IN SPEED, THERE WERE NO OBJECTS IN THE PATH OF THE VEHICLE AND THE CAR IN FRONT WAS AT LEAST 6 CAR LENGTHS AHEAD. WHEN I TRIED TO ACCELERATE THE VEHICLE NOTHING HAPPENED WHEN I TRIED TO ACCELERATE, I THEN ATTEMPTED TO BRAKE, MY BRAKES WERE NOT ACTIVE AS WELL. I PLACED MY HAZARD LIGHTS ON AND ATTEMPTED TO TURN THE STEERING WHEEL SLIGHTLY TO MOVE MY VEHICLE FROM THE ROAD. HOWEVER, AT THIS TIME MY STEERING HAD TIGHTENED AND I COULD NOT MOVE MY VEHICLE. I ENDED UP COASTING TO THE RIGHT SIDE OF THE ROAD UNTIL MY VEHICLE CAME TO A STOP. NOTHING WAS WORKING ON MY TRUCK. I COULD NOT OPEN MY DOOR OR LET MY WINDOWS DOWN. IT WAS LIKE I WAS TRAPPED INSIDE. FINALLY, I WAS ABLE TO GET MY WINDOWS DOWN AFTER 3 OR MORE MINUTES. WHEN THE TOWING SERVICE PICKED MY VEHICLE UP, THE BACK WINDOWS WOULD NOT ROLL UP AND MY LIFT GATE OPENED BY ITSELF. WE GOT THE LIFT GATE BACK DOWN MANUALLY. HOWEVER, THE VEHICLE WOULD NOT START. IF YOU PLACED YOUR FOOT ON THE BRAKE, PUSHED THE START BUTTON IT JUST MADE A CLICKING NOISE. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP AND WILL BE LOOKED AT TOMORROW, 9/26/17. THIS COULD HAVE BEEN A HORRIBLE, FATAL ACCIDENT. SOME TYPE OF INVESTIGATION NEEDS TO TAKE PLACE INTO THIS MATTER. MY SON AND I TRAVEL MANY MILES A WEEK AND THIS WOULD HAVE DEFINITELY BEEN FATAL IF WE WERE ON THE INTERSTATE ON AN INSIDE LANE.
Mfg Campaign: 11025472
Recall Date: Sep 25, 2017
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE DRIVING MY 2017 DODGE DURANGO CITADEL (6980 MILES) HOME FROM WORK, I HAD THE ADAPTIVE CRUISE CONTROL SET. I WAS IN A STEADY LINE OF TRAFFIC AND CARS LINED UP BEHIND ME. THE TRUCK STARTED TO STEADILY DECREASE IN SPEED, THERE WERE NO OBJECTS IN THE PATH OF THE VEHICLE AND THE CAR IN FRONT WAS AT LEAST 6 CAR LENGTHS AHEAD. WHEN I TRIED TO ACCELERATE THE VEHICLE NOTHING HAPPENED WHEN I TRIED TO ACCELERATE, I THEN ATTEMPTED TO BRAKE, MY BRAKES WERE NOT ACTIVE AS WELL. I PLACED MY HAZARD LIGHTS ON AND ATTEMPTED TO TURN THE STEERING WHEEL SLIGHTLY TO MOVE MY VEHICLE FROM THE ROAD. HOWEVER, AT THIS TIME MY STEERING HAD TIGHTENED AND I COULD NOT MOVE MY VEHICLE. I ENDED UP COASTING TO THE RIGHT SIDE OF THE ROAD UNTIL MY VEHICLE CAME TO A STOP. NOTHING WAS WORKING ON MY TRUCK. I COULD NOT OPEN MY DOOR OR LET MY WINDOWS DOWN. IT WAS LIKE I WAS TRAPPED INSIDE. FINALLY, I WAS ABLE TO GET MY WINDOWS DOWN AFTER 3 OR MORE MINUTES. WHEN THE TOWING SERVICE PICKED MY VEHICLE UP, THE BACK WINDOWS WOULD NOT ROLL UP AND MY LIFT GATE OPENED BY ITSELF. WE GOT THE LIFT GATE BACK DOWN MANUALLY. HOWEVER, THE VEHICLE WOULD NOT START. IF YOU PLACED YOUR FOOT ON THE BRAKE, PUSHED THE START BUTTON IT JUST MADE A CLICKING NOISE. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP AND WILL BE LOOKED AT TOMORROW, 9/26/17. THIS COULD HAVE BEEN A HORRIBLE, FATAL ACCIDENT. SOME TYPE OF INVESTIGATION NEEDS TO TAKE PLACE INTO THIS MATTER. MY SON AND I TRAVEL MANY MILES A WEEK AND THIS WOULD HAVE DEFINITELY BEEN FATAL IF WE WERE ON THE INTERSTATE ON AN INSIDE LANE.
Corrective Action:
WHILE DRIVING MY 2017 DODGE DURANGO CITADEL (6980 MILES) HOME FROM WORK, I HAD THE ADAPTIVE CRUISE CONTROL SET. I WAS IN A STEADY LINE OF TRAFFIC AND CARS LINED UP BEHIND ME. THE TRUCK STARTED TO STEADILY DECREASE IN SPEED, THERE WERE NO OBJECTS IN THE PATH OF THE VEHICLE AND THE CAR IN FRONT WAS AT LEAST 6 CAR LENGTHS AHEAD. WHEN I TRIED TO ACCELERATE THE VEHICLE NOTHING HAPPENED WHEN I TRIED TO ACCELERATE, I THEN ATTEMPTED TO BRAKE, MY BRAKES WERE NOT ACTIVE AS WELL. I PLACED MY HAZARD LIGHTS ON AND ATTEMPTED TO TURN THE STEERING WHEEL SLIGHTLY TO MOVE MY VEHICLE FROM THE ROAD. HOWEVER, AT THIS TIME MY STEERING HAD TIGHTENED AND I COULD NOT MOVE MY VEHICLE. I ENDED UP COASTING TO THE RIGHT SIDE OF THE ROAD UNTIL MY VEHICLE CAME TO A STOP. NOTHING WAS WORKING ON MY TRUCK. I COULD NOT OPEN MY DOOR OR LET MY WINDOWS DOWN. IT WAS LIKE I WAS TRAPPED INSIDE. FINALLY, I WAS ABLE TO GET MY WINDOWS DOWN AFTER 3 OR MORE MINUTES. WHEN THE TOWING SERVICE PICKED MY VEHICLE UP, THE BACK WINDOWS WOULD NOT ROLL UP AND MY LIFT GATE OPENED BY ITSELF. WE GOT THE LIFT GATE BACK DOWN MANUALLY. HOWEVER, THE VEHICLE WOULD NOT START. IF YOU PLACED YOUR FOOT ON THE BRAKE, PUSHED THE START BUTTON IT JUST MADE A CLICKING NOISE. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP AND WILL BE LOOKED AT TOMORROW, 9/26/17. THIS COULD HAVE BEEN A HORRIBLE, FATAL ACCIDENT. SOME TYPE OF INVESTIGATION NEEDS TO TAKE PLACE INTO THIS MATTER. MY SON AND I TRAVEL MANY MILES A WEEK AND THIS WOULD HAVE DEFINITELY BEEN FATAL IF WE WERE ON THE INTERSTATE ON AN INSIDE LANE.
Additional Notes:
WHILE DRIVING MY 2017 DODGE DURANGO CITADEL (6980 MILES) HOME FROM WORK, I HAD THE ADAPTIVE CRUISE CONTROL SET. I WAS IN A STEADY LINE OF TRAFFIC AND CARS LINED UP BEHIND ME. THE TRUCK STARTED TO STEADILY DECREASE IN SPEED, THERE WERE NO OBJECTS IN THE PATH OF THE VEHICLE AND THE CAR IN FRONT WAS AT LEAST 6 CAR LENGTHS AHEAD. WHEN I TRIED TO ACCELERATE THE VEHICLE NOTHING HAPPENED WHEN I TRIED TO ACCELERATE, I THEN ATTEMPTED TO BRAKE, MY BRAKES WERE NOT ACTIVE AS WELL. I PLACED MY HAZARD LIGHTS ON AND ATTEMPTED TO TURN THE STEERING WHEEL SLIGHTLY TO MOVE MY VEHICLE FROM THE ROAD. HOWEVER, AT THIS TIME MY STEERING HAD TIGHTENED AND I COULD NOT MOVE MY VEHICLE. I ENDED UP COASTING TO THE RIGHT SIDE OF THE ROAD UNTIL MY VEHICLE CAME TO A STOP. NOTHING WAS WORKING ON MY TRUCK. I COULD NOT OPEN MY DOOR OR LET MY WINDOWS DOWN. IT WAS LIKE I WAS TRAPPED INSIDE. FINALLY, I WAS ABLE TO GET MY WINDOWS DOWN AFTER 3 OR MORE MINUTES. WHEN THE TOWING SERVICE PICKED MY VEHICLE UP, THE BACK WINDOWS WOULD NOT ROLL UP AND MY LIFT GATE OPENED BY ITSELF. WE GOT THE LIFT GATE BACK DOWN MANUALLY. HOWEVER, THE VEHICLE WOULD NOT START. IF YOU PLACED YOUR FOOT ON THE BRAKE, PUSHED THE START BUTTON IT JUST MADE A CLICKING NOISE. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP AND WILL BE LOOKED AT TOMORROW, 9/26/17. THIS COULD HAVE BEEN A HORRIBLE, FATAL ACCIDENT. SOME TYPE OF INVESTIGATION NEEDS TO TAKE PLACE INTO THIS MATTER. MY SON AND I TRAVEL MANY MILES A WEEK AND THIS WOULD HAVE DEFINITELY BEEN FATAL IF WE WERE ON THE INTERSTATE ON AN INSIDE LANE.
Mfg Campaign: 11025472
Recall Date: Sep 25, 2017
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