Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017 Dodge Durango vehicles. The vehicles may have been assembled with rear axle halfshafts that are too short.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T55
Recall Date: Aug 31, 2017
Consumer Complaints
274 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
FOR THE PAST 2 WEEKS THE LIFT GATE WILL OPEN ON IT'S ON UNLESS DOORS ARE LOCKED. LATELY THE DOORS WILL UNLOCK OWN THEIR OWN AND THE LIFT GATE WILL OPEN IMMEDIATELY. TODAY THE HOOD AJAR ALERT IS ON MY DASH WHICH IS A SECURITY GUARD FOR THE REMOTE START.
Corrective Action:
FOR THE PAST 2 WEEKS THE LIFT GATE WILL OPEN ON IT'S ON UNLESS DOORS ARE LOCKED. LATELY THE DOORS WILL UNLOCK OWN THEIR OWN AND THE LIFT GATE WILL OPEN IMMEDIATELY. TODAY THE HOOD AJAR ALERT IS ON MY DASH WHICH IS A SECURITY GUARD FOR THE REMOTE START.
Additional Notes:
FOR THE PAST 2 WEEKS THE LIFT GATE WILL OPEN ON IT'S ON UNLESS DOORS ARE LOCKED. LATELY THE DOORS WILL UNLOCK OWN THEIR OWN AND THE LIFT GATE WILL OPEN IMMEDIATELY. TODAY THE HOOD AJAR ALERT IS ON MY DASH WHICH IS A SECURITY GUARD FOR THE REMOTE START.
Mfg Campaign: 11258781
Recall Date: Sep 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DEER WAS STRUCK BY VEHICLE WHILE TRAVELING ABOUT 50 MILES PER HOUR ON A CITY ROAD. SEVERE DAMAGE TO FRONT DRIVER SIDE TO INCLUDE UNDERCARRIAGE AND ELECTRICAL PARTS. AIR BAGS DID NOT DEPLOY AND I FEEL LIKE THEY SHOULD HAVE. I WAS INFORMED BY THE TOW TRUCK DRIVER THAT THE AIRBAG SENSORS WERE DESTROYED AND THE BAG SHOULD HAVE GONE OFF.
Corrective Action:
DEER WAS STRUCK BY VEHICLE WHILE TRAVELING ABOUT 50 MILES PER HOUR ON A CITY ROAD. SEVERE DAMAGE TO FRONT DRIVER SIDE TO INCLUDE UNDERCARRIAGE AND ELECTRICAL PARTS. AIR BAGS DID NOT DEPLOY AND I FEEL LIKE THEY SHOULD HAVE. I WAS INFORMED BY THE TOW TRUCK DRIVER THAT THE AIRBAG SENSORS WERE DESTROYED AND THE BAG SHOULD HAVE GONE OFF.
Additional Notes:
DEER WAS STRUCK BY VEHICLE WHILE TRAVELING ABOUT 50 MILES PER HOUR ON A CITY ROAD. SEVERE DAMAGE TO FRONT DRIVER SIDE TO INCLUDE UNDERCARRIAGE AND ELECTRICAL PARTS. AIR BAGS DID NOT DEPLOY AND I FEEL LIKE THEY SHOULD HAVE. I WAS INFORMED BY THE TOW TRUCK DRIVER THAT THE AIRBAG SENSORS WERE DESTROYED AND THE BAG SHOULD HAVE GONE OFF.
Mfg Campaign: 11257770
Recall Date: Sep 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DEER WAS STRUCK BY VEHICLE WHILE TRAVELING ABOUT 50 MILES PER HOUR ON A CITY ROAD. SEVERE DAMAGE TO FRONT DRIVER SIDE TO INCLUDE UNDERCARRIAGE AND ELECTRICAL PARTS. AIR BAGS DID NOT DEPLOY AND I FEEL LIKE THEY SHOULD HAVE. I WAS INFORMED BY THE TOW TRUCK DRIVER THAT THE AIRBAG SENSORS WERE DESTROYED AND THE BAG SHOULD HAVE GONE OFF.
Corrective Action:
DEER WAS STRUCK BY VEHICLE WHILE TRAVELING ABOUT 50 MILES PER HOUR ON A CITY ROAD. SEVERE DAMAGE TO FRONT DRIVER SIDE TO INCLUDE UNDERCARRIAGE AND ELECTRICAL PARTS. AIR BAGS DID NOT DEPLOY AND I FEEL LIKE THEY SHOULD HAVE. I WAS INFORMED BY THE TOW TRUCK DRIVER THAT THE AIRBAG SENSORS WERE DESTROYED AND THE BAG SHOULD HAVE GONE OFF.
Additional Notes:
DEER WAS STRUCK BY VEHICLE WHILE TRAVELING ABOUT 50 MILES PER HOUR ON A CITY ROAD. SEVERE DAMAGE TO FRONT DRIVER SIDE TO INCLUDE UNDERCARRIAGE AND ELECTRICAL PARTS. AIR BAGS DID NOT DEPLOY AND I FEEL LIKE THEY SHOULD HAVE. I WAS INFORMED BY THE TOW TRUCK DRIVER THAT THE AIRBAG SENSORS WERE DESTROYED AND THE BAG SHOULD HAVE GONE OFF.
Mfg Campaign: 11257770
Recall Date: Sep 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
DEER WAS STRUCK BY VEHICLE WHILE TRAVELING ABOUT 50 MILES PER HOUR ON A CITY ROAD. SEVERE DAMAGE TO FRONT DRIVER SIDE TO INCLUDE UNDERCARRIAGE AND ELECTRICAL PARTS. AIR BAGS DID NOT DEPLOY AND I FEEL LIKE THEY SHOULD HAVE. I WAS INFORMED BY THE TOW TRUCK DRIVER THAT THE AIRBAG SENSORS WERE DESTROYED AND THE BAG SHOULD HAVE GONE OFF.
Corrective Action:
DEER WAS STRUCK BY VEHICLE WHILE TRAVELING ABOUT 50 MILES PER HOUR ON A CITY ROAD. SEVERE DAMAGE TO FRONT DRIVER SIDE TO INCLUDE UNDERCARRIAGE AND ELECTRICAL PARTS. AIR BAGS DID NOT DEPLOY AND I FEEL LIKE THEY SHOULD HAVE. I WAS INFORMED BY THE TOW TRUCK DRIVER THAT THE AIRBAG SENSORS WERE DESTROYED AND THE BAG SHOULD HAVE GONE OFF.
Additional Notes:
DEER WAS STRUCK BY VEHICLE WHILE TRAVELING ABOUT 50 MILES PER HOUR ON A CITY ROAD. SEVERE DAMAGE TO FRONT DRIVER SIDE TO INCLUDE UNDERCARRIAGE AND ELECTRICAL PARTS. AIR BAGS DID NOT DEPLOY AND I FEEL LIKE THEY SHOULD HAVE. I WAS INFORMED BY THE TOW TRUCK DRIVER THAT THE AIRBAG SENSORS WERE DESTROYED AND THE BAG SHOULD HAVE GONE OFF.
Mfg Campaign: 11257770
Recall Date: Sep 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I DOWNLOADED AND SUCCESSFULLY INSTALLED A RECOMMENDED SOFTWARE UPDATE TO MY 2017 DODGE DURANGO THIS PAST SUMMER. SINCE THEN I HAVE NOTICED THAT I HAVE DIFFICULTY SHUTTING OFF THE VEHICLE BECAUSE SOMETHING HAS CHANGED IN THE TIMING OF THE THE AUTOMATIC SHUT-OFF AND WHEN I TURN IT OFF. I HAVE OCCASIONALLY STARTED TO LEAVE THE VEHICLE AND FOUND THAT I HAD NOT TURNED IT OFF, BUT BACK ON. THIS IS AN AGGRAVATION ALL BY ITSELF, BUT THE REASON FOR MY REAL COMPLAINT WAS NOT DISCOVERED UNTIL I HOOKED UP MY TRAILER. I FOUND THAT I CANNOT TURN OFF OR DISABLE MY PARK ASSIST. WHEN THERE IS A NEAR OBJECT SUCH AS A TRAILER, WHEN I TRY TO BACK UP, THE BRAKES LOCK ON. I DISCOVERED THIS WHILE IN THE MIDDLE OF THE ROAD ON A BLIND CORNER TRYING TO BACK INTO A DRIVEWAY. I LIVE IN THE COUNTRY SO I HAD TO GO A MILE DOWN THE ROAD IN ORDER TO FIND A PLACE THAT I COULD U-TURN. I THEN HAD TO DETACH AND MANUALLY PARK MY TRAILER. I CAN TELL YOU THAT WAS A LITTLE SCARY NOT BEING ABLE TO BACK INTO THE DRIVEWAY TO GET OUT OF HARMS WAY. OH, THE BEST PART, EVEN THOUGH THE SOFTWARE PROBLEM WAS CAUSED BY DODGE SOFTWARE ENGINEERS, I HAVE TO PAY TO GET IT FIXED. THE SOONEST APPOINTMENT IS 2 WEEKS FROM NOW. BETWEEN NOW AND THEN I HAVE TO TAKE A TRIP TO CHICAGO AND PARK WHERE I KNOW I WILL HAVE TO PARK IN TIGHT SPACES.
Corrective Action:
I DOWNLOADED AND SUCCESSFULLY INSTALLED A RECOMMENDED SOFTWARE UPDATE TO MY 2017 DODGE DURANGO THIS PAST SUMMER. SINCE THEN I HAVE NOTICED THAT I HAVE DIFFICULTY SHUTTING OFF THE VEHICLE BECAUSE SOMETHING HAS CHANGED IN THE TIMING OF THE THE AUTOMATIC SHUT-OFF AND WHEN I TURN IT OFF. I HAVE OCCASIONALLY STARTED TO LEAVE THE VEHICLE AND FOUND THAT I HAD NOT TURNED IT OFF, BUT BACK ON. THIS IS AN AGGRAVATION ALL BY ITSELF, BUT THE REASON FOR MY REAL COMPLAINT WAS NOT DISCOVERED UNTIL I HOOKED UP MY TRAILER. I FOUND THAT I CANNOT TURN OFF OR DISABLE MY PARK ASSIST. WHEN THERE IS A NEAR OBJECT SUCH AS A TRAILER, WHEN I TRY TO BACK UP, THE BRAKES LOCK ON. I DISCOVERED THIS WHILE IN THE MIDDLE OF THE ROAD ON A BLIND CORNER TRYING TO BACK INTO A DRIVEWAY. I LIVE IN THE COUNTRY SO I HAD TO GO A MILE DOWN THE ROAD IN ORDER TO FIND A PLACE THAT I COULD U-TURN. I THEN HAD TO DETACH AND MANUALLY PARK MY TRAILER. I CAN TELL YOU THAT WAS A LITTLE SCARY NOT BEING ABLE TO BACK INTO THE DRIVEWAY TO GET OUT OF HARMS WAY. OH, THE BEST PART, EVEN THOUGH THE SOFTWARE PROBLEM WAS CAUSED BY DODGE SOFTWARE ENGINEERS, I HAVE TO PAY TO GET IT FIXED. THE SOONEST APPOINTMENT IS 2 WEEKS FROM NOW. BETWEEN NOW AND THEN I HAVE TO TAKE A TRIP TO CHICAGO AND PARK WHERE I KNOW I WILL HAVE TO PARK IN TIGHT SPACES.
Additional Notes:
I DOWNLOADED AND SUCCESSFULLY INSTALLED A RECOMMENDED SOFTWARE UPDATE TO MY 2017 DODGE DURANGO THIS PAST SUMMER. SINCE THEN I HAVE NOTICED THAT I HAVE DIFFICULTY SHUTTING OFF THE VEHICLE BECAUSE SOMETHING HAS CHANGED IN THE TIMING OF THE THE AUTOMATIC SHUT-OFF AND WHEN I TURN IT OFF. I HAVE OCCASIONALLY STARTED TO LEAVE THE VEHICLE AND FOUND THAT I HAD NOT TURNED IT OFF, BUT BACK ON. THIS IS AN AGGRAVATION ALL BY ITSELF, BUT THE REASON FOR MY REAL COMPLAINT WAS NOT DISCOVERED UNTIL I HOOKED UP MY TRAILER. I FOUND THAT I CANNOT TURN OFF OR DISABLE MY PARK ASSIST. WHEN THERE IS A NEAR OBJECT SUCH AS A TRAILER, WHEN I TRY TO BACK UP, THE BRAKES LOCK ON. I DISCOVERED THIS WHILE IN THE MIDDLE OF THE ROAD ON A BLIND CORNER TRYING TO BACK INTO A DRIVEWAY. I LIVE IN THE COUNTRY SO I HAD TO GO A MILE DOWN THE ROAD IN ORDER TO FIND A PLACE THAT I COULD U-TURN. I THEN HAD TO DETACH AND MANUALLY PARK MY TRAILER. I CAN TELL YOU THAT WAS A LITTLE SCARY NOT BEING ABLE TO BACK INTO THE DRIVEWAY TO GET OUT OF HARMS WAY. OH, THE BEST PART, EVEN THOUGH THE SOFTWARE PROBLEM WAS CAUSED BY DODGE SOFTWARE ENGINEERS, I HAVE TO PAY TO GET IT FIXED. THE SOONEST APPOINTMENT IS 2 WEEKS FROM NOW. BETWEEN NOW AND THEN I HAVE TO TAKE A TRIP TO CHICAGO AND PARK WHERE I KNOW I WILL HAVE TO PARK IN TIGHT SPACES.
Mfg Campaign: 11255042
Recall Date: Sep 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I DOWNLOADED AND SUCCESSFULLY INSTALLED A RECOMMENDED SOFTWARE UPDATE TO MY 2017 DODGE DURANGO THIS PAST SUMMER. SINCE THEN I HAVE NOTICED THAT I HAVE DIFFICULTY SHUTTING OFF THE VEHICLE BECAUSE SOMETHING HAS CHANGED IN THE TIMING OF THE THE AUTOMATIC SHUT-OFF AND WHEN I TURN IT OFF. I HAVE OCCASIONALLY STARTED TO LEAVE THE VEHICLE AND FOUND THAT I HAD NOT TURNED IT OFF, BUT BACK ON. THIS IS AN AGGRAVATION ALL BY ITSELF, BUT THE REASON FOR MY REAL COMPLAINT WAS NOT DISCOVERED UNTIL I HOOKED UP MY TRAILER. I FOUND THAT I CANNOT TURN OFF OR DISABLE MY PARK ASSIST. WHEN THERE IS A NEAR OBJECT SUCH AS A TRAILER, WHEN I TRY TO BACK UP, THE BRAKES LOCK ON. I DISCOVERED THIS WHILE IN THE MIDDLE OF THE ROAD ON A BLIND CORNER TRYING TO BACK INTO A DRIVEWAY. I LIVE IN THE COUNTRY SO I HAD TO GO A MILE DOWN THE ROAD IN ORDER TO FIND A PLACE THAT I COULD U-TURN. I THEN HAD TO DETACH AND MANUALLY PARK MY TRAILER. I CAN TELL YOU THAT WAS A LITTLE SCARY NOT BEING ABLE TO BACK INTO THE DRIVEWAY TO GET OUT OF HARMS WAY. OH, THE BEST PART, EVEN THOUGH THE SOFTWARE PROBLEM WAS CAUSED BY DODGE SOFTWARE ENGINEERS, I HAVE TO PAY TO GET IT FIXED. THE SOONEST APPOINTMENT IS 2 WEEKS FROM NOW. BETWEEN NOW AND THEN I HAVE TO TAKE A TRIP TO CHICAGO AND PARK WHERE I KNOW I WILL HAVE TO PARK IN TIGHT SPACES.
Corrective Action:
I DOWNLOADED AND SUCCESSFULLY INSTALLED A RECOMMENDED SOFTWARE UPDATE TO MY 2017 DODGE DURANGO THIS PAST SUMMER. SINCE THEN I HAVE NOTICED THAT I HAVE DIFFICULTY SHUTTING OFF THE VEHICLE BECAUSE SOMETHING HAS CHANGED IN THE TIMING OF THE THE AUTOMATIC SHUT-OFF AND WHEN I TURN IT OFF. I HAVE OCCASIONALLY STARTED TO LEAVE THE VEHICLE AND FOUND THAT I HAD NOT TURNED IT OFF, BUT BACK ON. THIS IS AN AGGRAVATION ALL BY ITSELF, BUT THE REASON FOR MY REAL COMPLAINT WAS NOT DISCOVERED UNTIL I HOOKED UP MY TRAILER. I FOUND THAT I CANNOT TURN OFF OR DISABLE MY PARK ASSIST. WHEN THERE IS A NEAR OBJECT SUCH AS A TRAILER, WHEN I TRY TO BACK UP, THE BRAKES LOCK ON. I DISCOVERED THIS WHILE IN THE MIDDLE OF THE ROAD ON A BLIND CORNER TRYING TO BACK INTO A DRIVEWAY. I LIVE IN THE COUNTRY SO I HAD TO GO A MILE DOWN THE ROAD IN ORDER TO FIND A PLACE THAT I COULD U-TURN. I THEN HAD TO DETACH AND MANUALLY PARK MY TRAILER. I CAN TELL YOU THAT WAS A LITTLE SCARY NOT BEING ABLE TO BACK INTO THE DRIVEWAY TO GET OUT OF HARMS WAY. OH, THE BEST PART, EVEN THOUGH THE SOFTWARE PROBLEM WAS CAUSED BY DODGE SOFTWARE ENGINEERS, I HAVE TO PAY TO GET IT FIXED. THE SOONEST APPOINTMENT IS 2 WEEKS FROM NOW. BETWEEN NOW AND THEN I HAVE TO TAKE A TRIP TO CHICAGO AND PARK WHERE I KNOW I WILL HAVE TO PARK IN TIGHT SPACES.
Additional Notes:
I DOWNLOADED AND SUCCESSFULLY INSTALLED A RECOMMENDED SOFTWARE UPDATE TO MY 2017 DODGE DURANGO THIS PAST SUMMER. SINCE THEN I HAVE NOTICED THAT I HAVE DIFFICULTY SHUTTING OFF THE VEHICLE BECAUSE SOMETHING HAS CHANGED IN THE TIMING OF THE THE AUTOMATIC SHUT-OFF AND WHEN I TURN IT OFF. I HAVE OCCASIONALLY STARTED TO LEAVE THE VEHICLE AND FOUND THAT I HAD NOT TURNED IT OFF, BUT BACK ON. THIS IS AN AGGRAVATION ALL BY ITSELF, BUT THE REASON FOR MY REAL COMPLAINT WAS NOT DISCOVERED UNTIL I HOOKED UP MY TRAILER. I FOUND THAT I CANNOT TURN OFF OR DISABLE MY PARK ASSIST. WHEN THERE IS A NEAR OBJECT SUCH AS A TRAILER, WHEN I TRY TO BACK UP, THE BRAKES LOCK ON. I DISCOVERED THIS WHILE IN THE MIDDLE OF THE ROAD ON A BLIND CORNER TRYING TO BACK INTO A DRIVEWAY. I LIVE IN THE COUNTRY SO I HAD TO GO A MILE DOWN THE ROAD IN ORDER TO FIND A PLACE THAT I COULD U-TURN. I THEN HAD TO DETACH AND MANUALLY PARK MY TRAILER. I CAN TELL YOU THAT WAS A LITTLE SCARY NOT BEING ABLE TO BACK INTO THE DRIVEWAY TO GET OUT OF HARMS WAY. OH, THE BEST PART, EVEN THOUGH THE SOFTWARE PROBLEM WAS CAUSED BY DODGE SOFTWARE ENGINEERS, I HAVE TO PAY TO GET IT FIXED. THE SOONEST APPOINTMENT IS 2 WEEKS FROM NOW. BETWEEN NOW AND THEN I HAVE TO TAKE A TRIP TO CHICAGO AND PARK WHERE I KNOW I WILL HAVE TO PARK IN TIGHT SPACES.
Mfg Campaign: 11255042
Recall Date: Sep 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE REAR RACE TRACK LIGHT HAS HAD WATER IN IT FOR MONTHS AND HAS NOW SHORTED OUT PART OF THE LIGHT. WHEN I BOUGHT THE VEHICLE USED THEY SAID THAT WAS NORMAL AND WILL DRAIN ON IT'S OWN. NOW THAT THE WARRENTY IS UP THEY WILL NOT COVER IT.
Corrective Action:
THE REAR RACE TRACK LIGHT HAS HAD WATER IN IT FOR MONTHS AND HAS NOW SHORTED OUT PART OF THE LIGHT. WHEN I BOUGHT THE VEHICLE USED THEY SAID THAT WAS NORMAL AND WILL DRAIN ON IT'S OWN. NOW THAT THE WARRENTY IS UP THEY WILL NOT COVER IT.
Additional Notes:
THE REAR RACE TRACK LIGHT HAS HAD WATER IN IT FOR MONTHS AND HAS NOW SHORTED OUT PART OF THE LIGHT. WHEN I BOUGHT THE VEHICLE USED THEY SAID THAT WAS NORMAL AND WILL DRAIN ON IT'S OWN. NOW THAT THE WARRENTY IS UP THEY WILL NOT COVER IT.
Mfg Campaign: 11246689
Recall Date: Aug 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 DODGE DURANGO. WHILE DRIVING 65 MPH, THE VEHICLE STALLED, THE ENGINE SEIZED, AND THE STEERING WHEEL WAS DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO HUNTER DODGE CHRYSLER JEEP RAM FIAT (LOCATED AT 1130 AUTO MALL DR, LANCASTER, CA 93534, (661) 948-8411), BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT STATED THAT THE FAILURE CONTINUED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 20,500. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 DODGE DURANGO. WHILE DRIVING 65 MPH, THE VEHICLE STALLED, THE ENGINE SEIZED, AND THE STEERING WHEEL WAS DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO HUNTER DODGE CHRYSLER JEEP RAM FIAT (LOCATED AT 1130 AUTO MALL DR, LANCASTER, CA 93534, (661) 948-8411), BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT STATED THAT THE FAILURE CONTINUED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 20,500. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 DODGE DURANGO. WHILE DRIVING 65 MPH, THE VEHICLE STALLED, THE ENGINE SEIZED, AND THE STEERING WHEEL WAS DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO HUNTER DODGE CHRYSLER JEEP RAM FIAT (LOCATED AT 1130 AUTO MALL DR, LANCASTER, CA 93534, (661) 948-8411), BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT STATED THAT THE FAILURE CONTINUED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 20,500. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11233849
Recall Date: Jul 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 DODGE DURANGO. WHILE DRIVING 65 MPH, THE VEHICLE STALLED, THE ENGINE SEIZED, AND THE STEERING WHEEL WAS DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO HUNTER DODGE CHRYSLER JEEP RAM FIAT (LOCATED AT 1130 AUTO MALL DR, LANCASTER, CA 93534, (661) 948-8411), BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT STATED THAT THE FAILURE CONTINUED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 20,500. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 DODGE DURANGO. WHILE DRIVING 65 MPH, THE VEHICLE STALLED, THE ENGINE SEIZED, AND THE STEERING WHEEL WAS DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO HUNTER DODGE CHRYSLER JEEP RAM FIAT (LOCATED AT 1130 AUTO MALL DR, LANCASTER, CA 93534, (661) 948-8411), BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT STATED THAT THE FAILURE CONTINUED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 20,500. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 DODGE DURANGO. WHILE DRIVING 65 MPH, THE VEHICLE STALLED, THE ENGINE SEIZED, AND THE STEERING WHEEL WAS DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO HUNTER DODGE CHRYSLER JEEP RAM FIAT (LOCATED AT 1130 AUTO MALL DR, LANCASTER, CA 93534, (661) 948-8411), BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT STATED THAT THE FAILURE CONTINUED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 20,500. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11233849
Recall Date: Jul 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 DODGE DURANGO. WHILE DRIVING 65 MPH, THE VEHICLE STALLED, THE ENGINE SEIZED, AND THE STEERING WHEEL WAS DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO HUNTER DODGE CHRYSLER JEEP RAM FIAT (LOCATED AT 1130 AUTO MALL DR, LANCASTER, CA 93534, (661) 948-8411), BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT STATED THAT THE FAILURE CONTINUED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 20,500. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 DODGE DURANGO. WHILE DRIVING 65 MPH, THE VEHICLE STALLED, THE ENGINE SEIZED, AND THE STEERING WHEEL WAS DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO HUNTER DODGE CHRYSLER JEEP RAM FIAT (LOCATED AT 1130 AUTO MALL DR, LANCASTER, CA 93534, (661) 948-8411), BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT STATED THAT THE FAILURE CONTINUED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 20,500. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 DODGE DURANGO. WHILE DRIVING 65 MPH, THE VEHICLE STALLED, THE ENGINE SEIZED, AND THE STEERING WHEEL WAS DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO HUNTER DODGE CHRYSLER JEEP RAM FIAT (LOCATED AT 1130 AUTO MALL DR, LANCASTER, CA 93534, (661) 948-8411), BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT STATED THAT THE FAILURE CONTINUED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 20,500. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11233849
Recall Date: Jul 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 DODGE DURANGO. THE CONTACT STATED THAT THE TRANSMISSION GEARS CONSTANTLY SEIZED WITHOUT WARNING. IN ADDITION, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED THERE WAS A DELAY WITH THE TRANSMISSION GEARS CHANGING OVER AND THE VEHICLE ACCELERATING, CREATING THE RISK OF A POTENTIAL CRASH. STEVENS CREEK CHRYSLER JEEP DODGE RAM (4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129, (408) 248-1800) WAS CONTACTED, BUT COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT ISSUED A POWER TRAIN RECALL CAMPAIGN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 DODGE DURANGO. THE CONTACT STATED THAT THE TRANSMISSION GEARS CONSTANTLY SEIZED WITHOUT WARNING. IN ADDITION, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED THERE WAS A DELAY WITH THE TRANSMISSION GEARS CHANGING OVER AND THE VEHICLE ACCELERATING, CREATING THE RISK OF A POTENTIAL CRASH. STEVENS CREEK CHRYSLER JEEP DODGE RAM (4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129, (408) 248-1800) WAS CONTACTED, BUT COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT ISSUED A POWER TRAIN RECALL CAMPAIGN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 DODGE DURANGO. THE CONTACT STATED THAT THE TRANSMISSION GEARS CONSTANTLY SEIZED WITHOUT WARNING. IN ADDITION, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED THERE WAS A DELAY WITH THE TRANSMISSION GEARS CHANGING OVER AND THE VEHICLE ACCELERATING, CREATING THE RISK OF A POTENTIAL CRASH. STEVENS CREEK CHRYSLER JEEP DODGE RAM (4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129, (408) 248-1800) WAS CONTACTED, BUT COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT ISSUED A POWER TRAIN RECALL CAMPAIGN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.
Mfg Campaign: 11232034
Recall Date: Jul 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE TURN SIGNAL STOPPED WORKING FOR A FEW DAYS; THEN IT STARTED BACK WORKING FOR ABOUT A WEEK. THE FIRST TIME IT HAPPENED I WAS STATIONARY AT A LIGHT WAITING TO TURN. THEN IT STOPPED WORKING AGAIN, SO I TOOK MY VEHICLE IN TO GET IT FIXED. THE FRONT PART OF MY AIR CONDITIONING STOPPED WORKING ON NUMEROUS OCCASIONS. IT STOPS, THEN I DRIVE AND HAPPEN TO HIT UNEVEN ROAD AND IT WOULD JUMP BACK ON. AT THE MOMENT IT IS NOT WORKING. THE FRONT SECTION OF THE AIR CONDITIONING BREAKS DOWN OUT OF NOWHERE, BUT THIS HAS NEVER HAPPENED TO THE BACK PORTION OF MY AIR CONDITIONING. THIS OCCURRENCE HAPPENS WHEN STATIONARY, OR WHEN THE VEHICLE IS IN MOTION.
Corrective Action:
THE TURN SIGNAL STOPPED WORKING FOR A FEW DAYS; THEN IT STARTED BACK WORKING FOR ABOUT A WEEK. THE FIRST TIME IT HAPPENED I WAS STATIONARY AT A LIGHT WAITING TO TURN. THEN IT STOPPED WORKING AGAIN, SO I TOOK MY VEHICLE IN TO GET IT FIXED. THE FRONT PART OF MY AIR CONDITIONING STOPPED WORKING ON NUMEROUS OCCASIONS. IT STOPS, THEN I DRIVE AND HAPPEN TO HIT UNEVEN ROAD AND IT WOULD JUMP BACK ON. AT THE MOMENT IT IS NOT WORKING. THE FRONT SECTION OF THE AIR CONDITIONING BREAKS DOWN OUT OF NOWHERE, BUT THIS HAS NEVER HAPPENED TO THE BACK PORTION OF MY AIR CONDITIONING. THIS OCCURRENCE HAPPENS WHEN STATIONARY, OR WHEN THE VEHICLE IS IN MOTION.
Additional Notes:
THE TURN SIGNAL STOPPED WORKING FOR A FEW DAYS; THEN IT STARTED BACK WORKING FOR ABOUT A WEEK. THE FIRST TIME IT HAPPENED I WAS STATIONARY AT A LIGHT WAITING TO TURN. THEN IT STOPPED WORKING AGAIN, SO I TOOK MY VEHICLE IN TO GET IT FIXED. THE FRONT PART OF MY AIR CONDITIONING STOPPED WORKING ON NUMEROUS OCCASIONS. IT STOPS, THEN I DRIVE AND HAPPEN TO HIT UNEVEN ROAD AND IT WOULD JUMP BACK ON. AT THE MOMENT IT IS NOT WORKING. THE FRONT SECTION OF THE AIR CONDITIONING BREAKS DOWN OUT OF NOWHERE, BUT THIS HAS NEVER HAPPENED TO THE BACK PORTION OF MY AIR CONDITIONING. THIS OCCURRENCE HAPPENS WHEN STATIONARY, OR WHEN THE VEHICLE IS IN MOTION.
Mfg Campaign: 11229438
Recall Date: Jul 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE TURN SIGNAL STOPPED WORKING FOR A FEW DAYS; THEN IT STARTED BACK WORKING FOR ABOUT A WEEK. THE FIRST TIME IT HAPPENED I WAS STATIONARY AT A LIGHT WAITING TO TURN. THEN IT STOPPED WORKING AGAIN, SO I TOOK MY VEHICLE IN TO GET IT FIXED. THE FRONT PART OF MY AIR CONDITIONING STOPPED WORKING ON NUMEROUS OCCASIONS. IT STOPS, THEN I DRIVE AND HAPPEN TO HIT UNEVEN ROAD AND IT WOULD JUMP BACK ON. AT THE MOMENT IT IS NOT WORKING. THE FRONT SECTION OF THE AIR CONDITIONING BREAKS DOWN OUT OF NOWHERE, BUT THIS HAS NEVER HAPPENED TO THE BACK PORTION OF MY AIR CONDITIONING. THIS OCCURRENCE HAPPENS WHEN STATIONARY, OR WHEN THE VEHICLE IS IN MOTION.
Corrective Action:
THE TURN SIGNAL STOPPED WORKING FOR A FEW DAYS; THEN IT STARTED BACK WORKING FOR ABOUT A WEEK. THE FIRST TIME IT HAPPENED I WAS STATIONARY AT A LIGHT WAITING TO TURN. THEN IT STOPPED WORKING AGAIN, SO I TOOK MY VEHICLE IN TO GET IT FIXED. THE FRONT PART OF MY AIR CONDITIONING STOPPED WORKING ON NUMEROUS OCCASIONS. IT STOPS, THEN I DRIVE AND HAPPEN TO HIT UNEVEN ROAD AND IT WOULD JUMP BACK ON. AT THE MOMENT IT IS NOT WORKING. THE FRONT SECTION OF THE AIR CONDITIONING BREAKS DOWN OUT OF NOWHERE, BUT THIS HAS NEVER HAPPENED TO THE BACK PORTION OF MY AIR CONDITIONING. THIS OCCURRENCE HAPPENS WHEN STATIONARY, OR WHEN THE VEHICLE IS IN MOTION.
Additional Notes:
THE TURN SIGNAL STOPPED WORKING FOR A FEW DAYS; THEN IT STARTED BACK WORKING FOR ABOUT A WEEK. THE FIRST TIME IT HAPPENED I WAS STATIONARY AT A LIGHT WAITING TO TURN. THEN IT STOPPED WORKING AGAIN, SO I TOOK MY VEHICLE IN TO GET IT FIXED. THE FRONT PART OF MY AIR CONDITIONING STOPPED WORKING ON NUMEROUS OCCASIONS. IT STOPS, THEN I DRIVE AND HAPPEN TO HIT UNEVEN ROAD AND IT WOULD JUMP BACK ON. AT THE MOMENT IT IS NOT WORKING. THE FRONT SECTION OF THE AIR CONDITIONING BREAKS DOWN OUT OF NOWHERE, BUT THIS HAS NEVER HAPPENED TO THE BACK PORTION OF MY AIR CONDITIONING. THIS OCCURRENCE HAPPENS WHEN STATIONARY, OR WHEN THE VEHICLE IS IN MOTION.
Mfg Campaign: 11229438
Recall Date: Jul 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WENT TO HEAD HOME FROM VACATION AND STOPPED AT A STORE WITH THE ENGINE RUNNING. VEHICLE ENGINE SPUTTERED THEN CUT OFF. TRIED TO START VEHICLE AND VEHICLE WOULD NOT START. SOUNDED LIKE IT WAS TURNING OVER.HAD TO HAVE CAR TOWED 2 1/2 HOURS TO OUR DEALERSHIP. ONCE IN DEALERSHIP FOUND TIPM TO BE DEFECTIVE WHICH CAUSED THE FUEL PUMP TO BREAK. 16 DAYS LATER THE WATER PUMP FAILED. AT 28,000 MILES 3 MAJOR ENGINE PARTS HAVE BEEN REPLACED. NOT TO MENTION ALL THE OTHER FLAWS IN THIS VEHICLE. PASSENGER SIDE WINDOW ALSO WORKS INTERMITTENTLY. VEHICLE IS STILL IN SERVICE DEPARTMENT FOR THE SECOND TIME IN LESS THAN A MONTH.
Corrective Action:
WENT TO HEAD HOME FROM VACATION AND STOPPED AT A STORE WITH THE ENGINE RUNNING. VEHICLE ENGINE SPUTTERED THEN CUT OFF. TRIED TO START VEHICLE AND VEHICLE WOULD NOT START. SOUNDED LIKE IT WAS TURNING OVER.HAD TO HAVE CAR TOWED 2 1/2 HOURS TO OUR DEALERSHIP. ONCE IN DEALERSHIP FOUND TIPM TO BE DEFECTIVE WHICH CAUSED THE FUEL PUMP TO BREAK. 16 DAYS LATER THE WATER PUMP FAILED. AT 28,000 MILES 3 MAJOR ENGINE PARTS HAVE BEEN REPLACED. NOT TO MENTION ALL THE OTHER FLAWS IN THIS VEHICLE. PASSENGER SIDE WINDOW ALSO WORKS INTERMITTENTLY. VEHICLE IS STILL IN SERVICE DEPARTMENT FOR THE SECOND TIME IN LESS THAN A MONTH.
Additional Notes:
WENT TO HEAD HOME FROM VACATION AND STOPPED AT A STORE WITH THE ENGINE RUNNING. VEHICLE ENGINE SPUTTERED THEN CUT OFF. TRIED TO START VEHICLE AND VEHICLE WOULD NOT START. SOUNDED LIKE IT WAS TURNING OVER.HAD TO HAVE CAR TOWED 2 1/2 HOURS TO OUR DEALERSHIP. ONCE IN DEALERSHIP FOUND TIPM TO BE DEFECTIVE WHICH CAUSED THE FUEL PUMP TO BREAK. 16 DAYS LATER THE WATER PUMP FAILED. AT 28,000 MILES 3 MAJOR ENGINE PARTS HAVE BEEN REPLACED. NOT TO MENTION ALL THE OTHER FLAWS IN THIS VEHICLE. PASSENGER SIDE WINDOW ALSO WORKS INTERMITTENTLY. VEHICLE IS STILL IN SERVICE DEPARTMENT FOR THE SECOND TIME IN LESS THAN A MONTH.
Mfg Campaign: 11217749
Recall Date: Jun 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WENT TO HEAD HOME FROM VACATION AND STOPPED AT A STORE WITH THE ENGINE RUNNING. VEHICLE ENGINE SPUTTERED THEN CUT OFF. TRIED TO START VEHICLE AND VEHICLE WOULD NOT START. SOUNDED LIKE IT WAS TURNING OVER.HAD TO HAVE CAR TOWED 2 1/2 HOURS TO OUR DEALERSHIP. ONCE IN DEALERSHIP FOUND TIPM TO BE DEFECTIVE WHICH CAUSED THE FUEL PUMP TO BREAK. 16 DAYS LATER THE WATER PUMP FAILED. AT 28,000 MILES 3 MAJOR ENGINE PARTS HAVE BEEN REPLACED. NOT TO MENTION ALL THE OTHER FLAWS IN THIS VEHICLE. PASSENGER SIDE WINDOW ALSO WORKS INTERMITTENTLY. VEHICLE IS STILL IN SERVICE DEPARTMENT FOR THE SECOND TIME IN LESS THAN A MONTH.
Corrective Action:
WENT TO HEAD HOME FROM VACATION AND STOPPED AT A STORE WITH THE ENGINE RUNNING. VEHICLE ENGINE SPUTTERED THEN CUT OFF. TRIED TO START VEHICLE AND VEHICLE WOULD NOT START. SOUNDED LIKE IT WAS TURNING OVER.HAD TO HAVE CAR TOWED 2 1/2 HOURS TO OUR DEALERSHIP. ONCE IN DEALERSHIP FOUND TIPM TO BE DEFECTIVE WHICH CAUSED THE FUEL PUMP TO BREAK. 16 DAYS LATER THE WATER PUMP FAILED. AT 28,000 MILES 3 MAJOR ENGINE PARTS HAVE BEEN REPLACED. NOT TO MENTION ALL THE OTHER FLAWS IN THIS VEHICLE. PASSENGER SIDE WINDOW ALSO WORKS INTERMITTENTLY. VEHICLE IS STILL IN SERVICE DEPARTMENT FOR THE SECOND TIME IN LESS THAN A MONTH.
Additional Notes:
WENT TO HEAD HOME FROM VACATION AND STOPPED AT A STORE WITH THE ENGINE RUNNING. VEHICLE ENGINE SPUTTERED THEN CUT OFF. TRIED TO START VEHICLE AND VEHICLE WOULD NOT START. SOUNDED LIKE IT WAS TURNING OVER.HAD TO HAVE CAR TOWED 2 1/2 HOURS TO OUR DEALERSHIP. ONCE IN DEALERSHIP FOUND TIPM TO BE DEFECTIVE WHICH CAUSED THE FUEL PUMP TO BREAK. 16 DAYS LATER THE WATER PUMP FAILED. AT 28,000 MILES 3 MAJOR ENGINE PARTS HAVE BEEN REPLACED. NOT TO MENTION ALL THE OTHER FLAWS IN THIS VEHICLE. PASSENGER SIDE WINDOW ALSO WORKS INTERMITTENTLY. VEHICLE IS STILL IN SERVICE DEPARTMENT FOR THE SECOND TIME IN LESS THAN A MONTH.
Mfg Campaign: 11217749
Recall Date: Jun 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WENT TO HEAD HOME FROM VACATION AND STOPPED AT A STORE WITH THE ENGINE RUNNING. VEHICLE ENGINE SPUTTERED THEN CUT OFF. TRIED TO START VEHICLE AND VEHICLE WOULD NOT START. SOUNDED LIKE IT WAS TURNING OVER.HAD TO HAVE CAR TOWED 2 1/2 HOURS TO OUR DEALERSHIP. ONCE IN DEALERSHIP FOUND TIPM TO BE DEFECTIVE WHICH CAUSED THE FUEL PUMP TO BREAK. 16 DAYS LATER THE WATER PUMP FAILED. AT 28,000 MILES 3 MAJOR ENGINE PARTS HAVE BEEN REPLACED. NOT TO MENTION ALL THE OTHER FLAWS IN THIS VEHICLE. PASSENGER SIDE WINDOW ALSO WORKS INTERMITTENTLY. VEHICLE IS STILL IN SERVICE DEPARTMENT FOR THE SECOND TIME IN LESS THAN A MONTH.
Corrective Action:
WENT TO HEAD HOME FROM VACATION AND STOPPED AT A STORE WITH THE ENGINE RUNNING. VEHICLE ENGINE SPUTTERED THEN CUT OFF. TRIED TO START VEHICLE AND VEHICLE WOULD NOT START. SOUNDED LIKE IT WAS TURNING OVER.HAD TO HAVE CAR TOWED 2 1/2 HOURS TO OUR DEALERSHIP. ONCE IN DEALERSHIP FOUND TIPM TO BE DEFECTIVE WHICH CAUSED THE FUEL PUMP TO BREAK. 16 DAYS LATER THE WATER PUMP FAILED. AT 28,000 MILES 3 MAJOR ENGINE PARTS HAVE BEEN REPLACED. NOT TO MENTION ALL THE OTHER FLAWS IN THIS VEHICLE. PASSENGER SIDE WINDOW ALSO WORKS INTERMITTENTLY. VEHICLE IS STILL IN SERVICE DEPARTMENT FOR THE SECOND TIME IN LESS THAN A MONTH.
Additional Notes:
WENT TO HEAD HOME FROM VACATION AND STOPPED AT A STORE WITH THE ENGINE RUNNING. VEHICLE ENGINE SPUTTERED THEN CUT OFF. TRIED TO START VEHICLE AND VEHICLE WOULD NOT START. SOUNDED LIKE IT WAS TURNING OVER.HAD TO HAVE CAR TOWED 2 1/2 HOURS TO OUR DEALERSHIP. ONCE IN DEALERSHIP FOUND TIPM TO BE DEFECTIVE WHICH CAUSED THE FUEL PUMP TO BREAK. 16 DAYS LATER THE WATER PUMP FAILED. AT 28,000 MILES 3 MAJOR ENGINE PARTS HAVE BEEN REPLACED. NOT TO MENTION ALL THE OTHER FLAWS IN THIS VEHICLE. PASSENGER SIDE WINDOW ALSO WORKS INTERMITTENTLY. VEHICLE IS STILL IN SERVICE DEPARTMENT FOR THE SECOND TIME IN LESS THAN A MONTH.
Mfg Campaign: 11217749
Recall Date: Jun 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I HAD PUT THE 2017 DURANGO AND THE SHOP ABOUT 5 TIMES FOR THE SAME THING AND THEY SAID THE WARRANTY WAS OUT AND IT COULDN'T BE FIXED AND I DIDN'T UNDERSTAND THAT FOR THE SAME THING OVER AGAIN THEY KEEP MESSING UP
Corrective Action:
I HAD PUT THE 2017 DURANGO AND THE SHOP ABOUT 5 TIMES FOR THE SAME THING AND THEY SAID THE WARRANTY WAS OUT AND IT COULDN'T BE FIXED AND I DIDN'T UNDERSTAND THAT FOR THE SAME THING OVER AGAIN THEY KEEP MESSING UP
Additional Notes:
I HAD PUT THE 2017 DURANGO AND THE SHOP ABOUT 5 TIMES FOR THE SAME THING AND THEY SAID THE WARRANTY WAS OUT AND IT COULDN'T BE FIXED AND I DIDN'T UNDERSTAND THAT FOR THE SAME THING OVER AGAIN THEY KEEP MESSING UP
Mfg Campaign: 11217788
Recall Date: Jun 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I HAD PUT THE 2017 DURANGO AND THE SHOP ABOUT 5 TIMES FOR THE SAME THING AND THEY SAID THE WARRANTY WAS OUT AND IT COULDN'T BE FIXED AND I DIDN'T UNDERSTAND THAT FOR THE SAME THING OVER AGAIN THEY KEEP MESSING UP
Corrective Action:
I HAD PUT THE 2017 DURANGO AND THE SHOP ABOUT 5 TIMES FOR THE SAME THING AND THEY SAID THE WARRANTY WAS OUT AND IT COULDN'T BE FIXED AND I DIDN'T UNDERSTAND THAT FOR THE SAME THING OVER AGAIN THEY KEEP MESSING UP
Additional Notes:
I HAD PUT THE 2017 DURANGO AND THE SHOP ABOUT 5 TIMES FOR THE SAME THING AND THEY SAID THE WARRANTY WAS OUT AND IT COULDN'T BE FIXED AND I DIDN'T UNDERSTAND THAT FOR THE SAME THING OVER AGAIN THEY KEEP MESSING UP
Mfg Campaign: 11217788
Recall Date: Jun 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
A VEHICLE THAT WAS PREVIOUSLY BOUGHT BACK DUE TO THE ENGINE AND CONSOLE SHUTTING OFF WHILE IN OPERATION WAS SOLD TO ME BY BILL LUKE DODGE IN PHOENIX, AZ. I WAS INFORMED THAT THIS PROBLEM WAS FIXED AND THAT IT HAD BEEN ANALYZED AT A FACILITY FOR MONTHS PRIOR TO BEING PUT BACK ON THE MARKET. WHEN WE WENT TO TEST DRIVE IT THE SALESMAN DID EXPLAIN THAT IT HAD BEEN DIFFICULT TO START, BUT FURTHER EXPLAINED THAT THE SHOP WOULD FIX ANY ISSUES PRIOR TO IT BEING TURNED OVER TO US. HE STATED IT WAS A DEAD BATTERY PROBLEM. THE ENGINE LIGHT WAS ILLUMINATED. LATER THAT WEEK WE WERE DELIVERED THE VEHICLE AND INSURED THAT THEY COULD NOT FIND ANY PROBLEMS. THIS WAS MAY 1. ON MAY 3, MY WIFE DROVE TO A LOCAL BUSINESS, AND WHEN SHE RETURNED TO THE VEHICLE, IT WOULD NOT START. WHEN IT WOULD FINALLY START THE ENGINE LIGHT WAS ON, AND IT STAYED ON FOR TWO MORE CYCLES OF THE ENGINE. THIS HAPPENED ON TWO MORE OCCASIONS. ON MAY 6, WHEN THE PROBLEM OCCURRED AGAIN WE WERE ABLE TO DRIVE IT TO A LOCAL AUTO SHOP AND HAVE THEM RUN THE CODE. THE READER DIAGNOSED THAT THERE WAS A U0100- "LOST COMMUNICATION WITH THE ENGINE CONTROL MODULE". I DROVE THE VEHICLE FOR SERVICE ON MAY 7. OVER THE COURSE OF THE NEXT SEVERAL WEEKS THE SERVICE PERSONNEL HAVE DISCOVERED NUMEROUS LOOSE WIRING HARNESSES, THOUGH THEY STILL HAVE BEEN UNABLE TO COMPLETELY REMEDY THE ISSUES. THIS ISSUE HAS ALSO BEEN REFERRED TO THE BETTER BUSINESS BUREAU.
Corrective Action:
A VEHICLE THAT WAS PREVIOUSLY BOUGHT BACK DUE TO THE ENGINE AND CONSOLE SHUTTING OFF WHILE IN OPERATION WAS SOLD TO ME BY BILL LUKE DODGE IN PHOENIX, AZ. I WAS INFORMED THAT THIS PROBLEM WAS FIXED AND THAT IT HAD BEEN ANALYZED AT A FACILITY FOR MONTHS PRIOR TO BEING PUT BACK ON THE MARKET. WHEN WE WENT TO TEST DRIVE IT THE SALESMAN DID EXPLAIN THAT IT HAD BEEN DIFFICULT TO START, BUT FURTHER EXPLAINED THAT THE SHOP WOULD FIX ANY ISSUES PRIOR TO IT BEING TURNED OVER TO US. HE STATED IT WAS A DEAD BATTERY PROBLEM. THE ENGINE LIGHT WAS ILLUMINATED. LATER THAT WEEK WE WERE DELIVERED THE VEHICLE AND INSURED THAT THEY COULD NOT FIND ANY PROBLEMS. THIS WAS MAY 1. ON MAY 3, MY WIFE DROVE TO A LOCAL BUSINESS, AND WHEN SHE RETURNED TO THE VEHICLE, IT WOULD NOT START. WHEN IT WOULD FINALLY START THE ENGINE LIGHT WAS ON, AND IT STAYED ON FOR TWO MORE CYCLES OF THE ENGINE. THIS HAPPENED ON TWO MORE OCCASIONS. ON MAY 6, WHEN THE PROBLEM OCCURRED AGAIN WE WERE ABLE TO DRIVE IT TO A LOCAL AUTO SHOP AND HAVE THEM RUN THE CODE. THE READER DIAGNOSED THAT THERE WAS A U0100- "LOST COMMUNICATION WITH THE ENGINE CONTROL MODULE". I DROVE THE VEHICLE FOR SERVICE ON MAY 7. OVER THE COURSE OF THE NEXT SEVERAL WEEKS THE SERVICE PERSONNEL HAVE DISCOVERED NUMEROUS LOOSE WIRING HARNESSES, THOUGH THEY STILL HAVE BEEN UNABLE TO COMPLETELY REMEDY THE ISSUES. THIS ISSUE HAS ALSO BEEN REFERRED TO THE BETTER BUSINESS BUREAU.
Additional Notes:
A VEHICLE THAT WAS PREVIOUSLY BOUGHT BACK DUE TO THE ENGINE AND CONSOLE SHUTTING OFF WHILE IN OPERATION WAS SOLD TO ME BY BILL LUKE DODGE IN PHOENIX, AZ. I WAS INFORMED THAT THIS PROBLEM WAS FIXED AND THAT IT HAD BEEN ANALYZED AT A FACILITY FOR MONTHS PRIOR TO BEING PUT BACK ON THE MARKET. WHEN WE WENT TO TEST DRIVE IT THE SALESMAN DID EXPLAIN THAT IT HAD BEEN DIFFICULT TO START, BUT FURTHER EXPLAINED THAT THE SHOP WOULD FIX ANY ISSUES PRIOR TO IT BEING TURNED OVER TO US. HE STATED IT WAS A DEAD BATTERY PROBLEM. THE ENGINE LIGHT WAS ILLUMINATED. LATER THAT WEEK WE WERE DELIVERED THE VEHICLE AND INSURED THAT THEY COULD NOT FIND ANY PROBLEMS. THIS WAS MAY 1. ON MAY 3, MY WIFE DROVE TO A LOCAL BUSINESS, AND WHEN SHE RETURNED TO THE VEHICLE, IT WOULD NOT START. WHEN IT WOULD FINALLY START THE ENGINE LIGHT WAS ON, AND IT STAYED ON FOR TWO MORE CYCLES OF THE ENGINE. THIS HAPPENED ON TWO MORE OCCASIONS. ON MAY 6, WHEN THE PROBLEM OCCURRED AGAIN WE WERE ABLE TO DRIVE IT TO A LOCAL AUTO SHOP AND HAVE THEM RUN THE CODE. THE READER DIAGNOSED THAT THERE WAS A U0100- "LOST COMMUNICATION WITH THE ENGINE CONTROL MODULE". I DROVE THE VEHICLE FOR SERVICE ON MAY 7. OVER THE COURSE OF THE NEXT SEVERAL WEEKS THE SERVICE PERSONNEL HAVE DISCOVERED NUMEROUS LOOSE WIRING HARNESSES, THOUGH THEY STILL HAVE BEEN UNABLE TO COMPLETELY REMEDY THE ISSUES. THIS ISSUE HAS ALSO BEEN REFERRED TO THE BETTER BUSINESS BUREAU.
Mfg Campaign: 11210296
Recall Date: May 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHEN ATTEMPTING TO FILL TANK WITH GASOLINE, THE PUMP CONSTANTLY SHUTS OFF. I'VE ATTEMPTED MULTIPLE GAS STATIONS AND SEVERAL PEOPLE HAVE TRIED FILLING THE TANK AS WELL. DOESN'T MATTER WHAT THE LOCATION/DIRECTION OF THE NOZZLE IN THE TANK FILL VALVE AREA....YOU CANNOT FILL THE TANK. I'VE TAKEN THE VEHICLE IN 4 TIMES TO THE DEALERSHIP FOR REPAIR AND I AM STILL UNABLE TO FILL THE TANK. THEY HAVE REPLACED THE FUEL NOZZLE, REPLACED THE GAS TANK, REPLACED THE FILTER & COMPLETELY DISASSEMBLED AND REASSEMBLED THE GAS TANK.
Corrective Action:
WHEN ATTEMPTING TO FILL TANK WITH GASOLINE, THE PUMP CONSTANTLY SHUTS OFF. I'VE ATTEMPTED MULTIPLE GAS STATIONS AND SEVERAL PEOPLE HAVE TRIED FILLING THE TANK AS WELL. DOESN'T MATTER WHAT THE LOCATION/DIRECTION OF THE NOZZLE IN THE TANK FILL VALVE AREA....YOU CANNOT FILL THE TANK. I'VE TAKEN THE VEHICLE IN 4 TIMES TO THE DEALERSHIP FOR REPAIR AND I AM STILL UNABLE TO FILL THE TANK. THEY HAVE REPLACED THE FUEL NOZZLE, REPLACED THE GAS TANK, REPLACED THE FILTER & COMPLETELY DISASSEMBLED AND REASSEMBLED THE GAS TANK.
Additional Notes:
WHEN ATTEMPTING TO FILL TANK WITH GASOLINE, THE PUMP CONSTANTLY SHUTS OFF. I'VE ATTEMPTED MULTIPLE GAS STATIONS AND SEVERAL PEOPLE HAVE TRIED FILLING THE TANK AS WELL. DOESN'T MATTER WHAT THE LOCATION/DIRECTION OF THE NOZZLE IN THE TANK FILL VALVE AREA....YOU CANNOT FILL THE TANK. I'VE TAKEN THE VEHICLE IN 4 TIMES TO THE DEALERSHIP FOR REPAIR AND I AM STILL UNABLE TO FILL THE TANK. THEY HAVE REPLACED THE FUEL NOZZLE, REPLACED THE GAS TANK, REPLACED THE FILTER & COMPLETELY DISASSEMBLED AND REASSEMBLED THE GAS TANK.
Mfg Campaign: 11207491
Recall Date: May 14, 2019
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Valencia, CA • 36 yrs
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