Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Durango and Jeep Grand Cherokee vehicles manufactured February 10, 2016, to April 28, 2016 and equipped with a 3.6L engine built at the Saltillo engine plant. During the assembly of the engine, the fuel rail crossover tube may have been damaged, which, over time, may result in a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S85
Recall Date: Nov 10, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Jeep Grand Cherokee and Dodge Durango vehicles manufactured December 9, 2015, to January 14, 2016. In the affected vehicles, the left front brake caliper may crack due to being made from an incorrect material.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S16
Recall Date: Mar 23, 2016
Consumer Complaints
218 ComplaintsChrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
REAR TAIL LIGHTS HAD MOISTURE IN THEM AFTER BUYING THE CAR. DEALER STATES DODGE WOULD NOT REPLACE THEM UNDER WARRANTY SO THE DEALER DRILLED HOLES TO HELP THE MOISTURE DRAIN. NOW THE REAR TAIL LIGHTS HAVE POOLING WATER IN THEN ABOUT A 1/4 OF THE LIGHT IS FILLED. REAR TAIL LIGHTS/BRAKE LIGHTS STILL WORK FOR NOW. LED RACETRACK LIGHTING THAT GOES ALL AROUND THE REAR LIGHTS IS BLOWING OUT DUE TO THE WATER GETTING INTO IT. PER THE DEALER DODGE WILL NOT REPLACE IT EVEN THOUGH IT'S A KNOWN DEFECT WITH THIS LIGHTING AND THE WATER GETTING INTO IT. I WILL HAVE TO PAY APPROXIMATELY $1200 TO HAVE IT REPLACED.
Corrective Action:
REAR TAIL LIGHTS HAD MOISTURE IN THEM AFTER BUYING THE CAR. DEALER STATES DODGE WOULD NOT REPLACE THEM UNDER WARRANTY SO THE DEALER DRILLED HOLES TO HELP THE MOISTURE DRAIN. NOW THE REAR TAIL LIGHTS HAVE POOLING WATER IN THEN ABOUT A 1/4 OF THE LIGHT IS FILLED. REAR TAIL LIGHTS/BRAKE LIGHTS STILL WORK FOR NOW. LED RACETRACK LIGHTING THAT GOES ALL AROUND THE REAR LIGHTS IS BLOWING OUT DUE TO THE WATER GETTING INTO IT. PER THE DEALER DODGE WILL NOT REPLACE IT EVEN THOUGH IT'S A KNOWN DEFECT WITH THIS LIGHTING AND THE WATER GETTING INTO IT. I WILL HAVE TO PAY APPROXIMATELY $1200 TO HAVE IT REPLACED.
Additional Notes:
REAR TAIL LIGHTS HAD MOISTURE IN THEM AFTER BUYING THE CAR. DEALER STATES DODGE WOULD NOT REPLACE THEM UNDER WARRANTY SO THE DEALER DRILLED HOLES TO HELP THE MOISTURE DRAIN. NOW THE REAR TAIL LIGHTS HAVE POOLING WATER IN THEN ABOUT A 1/4 OF THE LIGHT IS FILLED. REAR TAIL LIGHTS/BRAKE LIGHTS STILL WORK FOR NOW. LED RACETRACK LIGHTING THAT GOES ALL AROUND THE REAR LIGHTS IS BLOWING OUT DUE TO THE WATER GETTING INTO IT. PER THE DEALER DODGE WILL NOT REPLACE IT EVEN THOUGH IT'S A KNOWN DEFECT WITH THIS LIGHTING AND THE WATER GETTING INTO IT. I WILL HAVE TO PAY APPROXIMATELY $1200 TO HAVE IT REPLACED.
Mfg Campaign: 11306668
Recall Date: Feb 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE RACETRACK LIGHTING ON THE BACK OF THE VEHICLE FILLED WITH WATER AND BURNED OUT SEVERAL LED LIGHTS. IT WAS STILL UNDER WARRANTY AND REPLACED AT NO CHARGE. ONCE I WAS OVER 36,000 MILES, THE SAME THING HAPPENED WITH THE NEW PART THE DEALER INSTALLED. I CALLED DEALER SINCE 5 MONTHS LATER AFTER THE NEW INSTALLATION, THE SAME THING HAPPENED. IT IS OBVIOUSLY A DEFECTIVE PART AND SHOULD BE REPLACED AT NO FEE.
Corrective Action:
THE RACETRACK LIGHTING ON THE BACK OF THE VEHICLE FILLED WITH WATER AND BURNED OUT SEVERAL LED LIGHTS. IT WAS STILL UNDER WARRANTY AND REPLACED AT NO CHARGE. ONCE I WAS OVER 36,000 MILES, THE SAME THING HAPPENED WITH THE NEW PART THE DEALER INSTALLED. I CALLED DEALER SINCE 5 MONTHS LATER AFTER THE NEW INSTALLATION, THE SAME THING HAPPENED. IT IS OBVIOUSLY A DEFECTIVE PART AND SHOULD BE REPLACED AT NO FEE.
Additional Notes:
THE RACETRACK LIGHTING ON THE BACK OF THE VEHICLE FILLED WITH WATER AND BURNED OUT SEVERAL LED LIGHTS. IT WAS STILL UNDER WARRANTY AND REPLACED AT NO CHARGE. ONCE I WAS OVER 36,000 MILES, THE SAME THING HAPPENED WITH THE NEW PART THE DEALER INSTALLED. I CALLED DEALER SINCE 5 MONTHS LATER AFTER THE NEW INSTALLATION, THE SAME THING HAPPENED. IT IS OBVIOUSLY A DEFECTIVE PART AND SHOULD BE REPLACED AT NO FEE.
Mfg Campaign: 11299757
Recall Date: Jan 16, 2020
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
5TH TIME EVENT HAS OCCURRED. AFTER EXTENDED DRIVING WHEN PULLING INTO A PARKING SPOT THE VEHICLE WILL COMMENCE TO ACCELERATE. ONLY BY AGGRESSIVELY APPLYING THE BRAKE TO PREVENT THE VEHICLE FROM PLOWING AHEAD CAN I PLACE THE TRANSMISSION INTO PARK AND TURN OFF THE VEHICLE. CHRYSLER PREVIOUSLY ACKNOWLEDGED CRUISE CONTROL PROBLEMS. I THINK THE PROBLEM STILL EXISTS. THIS IS A DANGEROUS VEHICLE. PREVIOUS FILE NUMBER #10916715.
Corrective Action:
5TH TIME EVENT HAS OCCURRED. AFTER EXTENDED DRIVING WHEN PULLING INTO A PARKING SPOT THE VEHICLE WILL COMMENCE TO ACCELERATE. ONLY BY AGGRESSIVELY APPLYING THE BRAKE TO PREVENT THE VEHICLE FROM PLOWING AHEAD CAN I PLACE THE TRANSMISSION INTO PARK AND TURN OFF THE VEHICLE. CHRYSLER PREVIOUSLY ACKNOWLEDGED CRUISE CONTROL PROBLEMS. I THINK THE PROBLEM STILL EXISTS. THIS IS A DANGEROUS VEHICLE. PREVIOUS FILE NUMBER #10916715.
Additional Notes:
5TH TIME EVENT HAS OCCURRED. AFTER EXTENDED DRIVING WHEN PULLING INTO A PARKING SPOT THE VEHICLE WILL COMMENCE TO ACCELERATE. ONLY BY AGGRESSIVELY APPLYING THE BRAKE TO PREVENT THE VEHICLE FROM PLOWING AHEAD CAN I PLACE THE TRANSMISSION INTO PARK AND TURN OFF THE VEHICLE. CHRYSLER PREVIOUSLY ACKNOWLEDGED CRUISE CONTROL PROBLEMS. I THINK THE PROBLEM STILL EXISTS. THIS IS A DANGEROUS VEHICLE. PREVIOUS FILE NUMBER #10916715.
Mfg Campaign: 11298978
Recall Date: Jan 13, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE AT A STOP LIGHT, THE ENGINE SHUT DOWN COMPLETELY. I HAD TO SHIFT TO PARK AND RESTART THE TRUCK, THEN SHIFT TO DRIVE. THIS HAPPENED AT LEAST TWICE.
Corrective Action:
WHILE AT A STOP LIGHT, THE ENGINE SHUT DOWN COMPLETELY. I HAD TO SHIFT TO PARK AND RESTART THE TRUCK, THEN SHIFT TO DRIVE. THIS HAPPENED AT LEAST TWICE.
Additional Notes:
WHILE AT A STOP LIGHT, THE ENGINE SHUT DOWN COMPLETELY. I HAD TO SHIFT TO PARK AND RESTART THE TRUCK, THEN SHIFT TO DRIVE. THIS HAPPENED AT LEAST TWICE.
Mfg Campaign: 11297917
Recall Date: Jan 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE AT A STOP LIGHT, THE ENGINE SHUT DOWN COMPLETELY. I HAD TO SHIFT TO PARK AND RESTART THE TRUCK, THEN SHIFT TO DRIVE. THIS HAPPENED AT LEAST TWICE.
Corrective Action:
WHILE AT A STOP LIGHT, THE ENGINE SHUT DOWN COMPLETELY. I HAD TO SHIFT TO PARK AND RESTART THE TRUCK, THEN SHIFT TO DRIVE. THIS HAPPENED AT LEAST TWICE.
Additional Notes:
WHILE AT A STOP LIGHT, THE ENGINE SHUT DOWN COMPLETELY. I HAD TO SHIFT TO PARK AND RESTART THE TRUCK, THEN SHIFT TO DRIVE. THIS HAPPENED AT LEAST TWICE.
Mfg Campaign: 11297917
Recall Date: Jan 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE LED RACE TRACK STYLE LIGHT BARS, WHICH ARE THE TAILLIGHTS FOR DODGE VEHICLES EQUIPPED WITH THEM, ARE DEFECTIVE IN DESIGN; SUCH THAT THEY ARE NOT SEALED PROPERLY TO PREVENT WATER INTRUSION. THE LED LIGHT BARS ALLOW WATER TO POOL IN THE BOTTOM OF THEM CAUSING THE LIGHTS TO GO OUT. NEEDLESS TO SAY, SINCE THIS IS THE TAILLIGHT SYSTEM FOR THE VEHICLE, IT POSES A GRAVE SAFETY RISK. ADDITIONALLY, DODGE DOES NOT CONSIDER 'SEALS' PART OF THEIR WARRANTY COVERAGE WHEN YOU TRY TO HAVE IT REPAIRED THROUGH THAT CHANNEL. I WOULD THINK DRIVING AROUND WITH DEFECTIVE WATER LEAKING AND SOON TO BE MALFUNCTIONING TAILLIGHTS WOULD BE A BIGGER SAFETY RISK IN THE EYES OF DODGE; HOWEVER, THEY SEEM TO THINK TELLING ME THEY CAN ORDER ME A NEW ONE FOR $1,200 WHEN IT LEFT THE FACTORY DEFECTIVE IN DESIGN IS AN APPROPRIATE REMEDY.
Corrective Action:
THE LED RACE TRACK STYLE LIGHT BARS, WHICH ARE THE TAILLIGHTS FOR DODGE VEHICLES EQUIPPED WITH THEM, ARE DEFECTIVE IN DESIGN; SUCH THAT THEY ARE NOT SEALED PROPERLY TO PREVENT WATER INTRUSION. THE LED LIGHT BARS ALLOW WATER TO POOL IN THE BOTTOM OF THEM CAUSING THE LIGHTS TO GO OUT. NEEDLESS TO SAY, SINCE THIS IS THE TAILLIGHT SYSTEM FOR THE VEHICLE, IT POSES A GRAVE SAFETY RISK. ADDITIONALLY, DODGE DOES NOT CONSIDER 'SEALS' PART OF THEIR WARRANTY COVERAGE WHEN YOU TRY TO HAVE IT REPAIRED THROUGH THAT CHANNEL. I WOULD THINK DRIVING AROUND WITH DEFECTIVE WATER LEAKING AND SOON TO BE MALFUNCTIONING TAILLIGHTS WOULD BE A BIGGER SAFETY RISK IN THE EYES OF DODGE; HOWEVER, THEY SEEM TO THINK TELLING ME THEY CAN ORDER ME A NEW ONE FOR $1,200 WHEN IT LEFT THE FACTORY DEFECTIVE IN DESIGN IS AN APPROPRIATE REMEDY.
Additional Notes:
THE LED RACE TRACK STYLE LIGHT BARS, WHICH ARE THE TAILLIGHTS FOR DODGE VEHICLES EQUIPPED WITH THEM, ARE DEFECTIVE IN DESIGN; SUCH THAT THEY ARE NOT SEALED PROPERLY TO PREVENT WATER INTRUSION. THE LED LIGHT BARS ALLOW WATER TO POOL IN THE BOTTOM OF THEM CAUSING THE LIGHTS TO GO OUT. NEEDLESS TO SAY, SINCE THIS IS THE TAILLIGHT SYSTEM FOR THE VEHICLE, IT POSES A GRAVE SAFETY RISK. ADDITIONALLY, DODGE DOES NOT CONSIDER 'SEALS' PART OF THEIR WARRANTY COVERAGE WHEN YOU TRY TO HAVE IT REPAIRED THROUGH THAT CHANNEL. I WOULD THINK DRIVING AROUND WITH DEFECTIVE WATER LEAKING AND SOON TO BE MALFUNCTIONING TAILLIGHTS WOULD BE A BIGGER SAFETY RISK IN THE EYES OF DODGE; HOWEVER, THEY SEEM TO THINK TELLING ME THEY CAN ORDER ME A NEW ONE FOR $1,200 WHEN IT LEFT THE FACTORY DEFECTIVE IN DESIGN IS AN APPROPRIATE REMEDY.
Mfg Campaign: 11297535
Recall Date: Jan 7, 2020
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE RACETRACK LED LIGHTING ON THE BACK OF THE VEHICLE KEEPS BURNING OUT. THE LIGHT ASSEMBLY HOLDS WATER AND IT JUST POOLS UP INSIDE THE PLASTIC ASSEMBLY, EVENTUALLY BURNING THE LED'S OUT. HAVE HAD REPLACED WHILE UNDER WARRANTY, PROBLEM OCCURRED ALMOST IMMEDIATELY AGAIN. NO LONGER UNDER WARRANTY, AND NOW RESPONSIBLE FOR THE REPAIR, DEALER KNOWS ITS AN ISSUE.
Corrective Action:
THE RACETRACK LED LIGHTING ON THE BACK OF THE VEHICLE KEEPS BURNING OUT. THE LIGHT ASSEMBLY HOLDS WATER AND IT JUST POOLS UP INSIDE THE PLASTIC ASSEMBLY, EVENTUALLY BURNING THE LED'S OUT. HAVE HAD REPLACED WHILE UNDER WARRANTY, PROBLEM OCCURRED ALMOST IMMEDIATELY AGAIN. NO LONGER UNDER WARRANTY, AND NOW RESPONSIBLE FOR THE REPAIR, DEALER KNOWS ITS AN ISSUE.
Additional Notes:
THE RACETRACK LED LIGHTING ON THE BACK OF THE VEHICLE KEEPS BURNING OUT. THE LIGHT ASSEMBLY HOLDS WATER AND IT JUST POOLS UP INSIDE THE PLASTIC ASSEMBLY, EVENTUALLY BURNING THE LED'S OUT. HAVE HAD REPLACED WHILE UNDER WARRANTY, PROBLEM OCCURRED ALMOST IMMEDIATELY AGAIN. NO LONGER UNDER WARRANTY, AND NOW RESPONSIBLE FOR THE REPAIR, DEALER KNOWS ITS AN ISSUE.
Mfg Campaign: 11292538
Recall Date: Jan 2, 2020
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
CENTER SECTION OF REAR VEHICLE LIGHTING FAILED. LEAVING INADEQUATE REAR LIGHTS.
Corrective Action:
CENTER SECTION OF REAR VEHICLE LIGHTING FAILED. LEAVING INADEQUATE REAR LIGHTS.
Additional Notes:
CENTER SECTION OF REAR VEHICLE LIGHTING FAILED. LEAVING INADEQUATE REAR LIGHTS.
Mfg Campaign: 11292246
Recall Date: Dec 31, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I WAS DRIVING HOME FROM THE STORE ON DEC 8TH 2019. WHEN I WENT TO MAKE A LEFT ONTO MY STREET, MY WHEEL LOCKED UP AND I HIT THE CURB AT A LOW RATE OF SPEED. A WARNING CAME ON THAT SAID "POWER STEERING UNAVAILABLE" (SEE PICTURE)
Corrective Action:
I WAS DRIVING HOME FROM THE STORE ON DEC 8TH 2019. WHEN I WENT TO MAKE A LEFT ONTO MY STREET, MY WHEEL LOCKED UP AND I HIT THE CURB AT A LOW RATE OF SPEED. A WARNING CAME ON THAT SAID "POWER STEERING UNAVAILABLE" (SEE PICTURE)
Additional Notes:
I WAS DRIVING HOME FROM THE STORE ON DEC 8TH 2019. WHEN I WENT TO MAKE A LEFT ONTO MY STREET, MY WHEEL LOCKED UP AND I HIT THE CURB AT A LOW RATE OF SPEED. A WARNING CAME ON THAT SAID "POWER STEERING UNAVAILABLE" (SEE PICTURE)
Mfg Campaign: 11291825
Recall Date: Dec 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
MY LED TAILLIGHTS KEEP GETTING WATER INSIDE THEM CAUSING THE LIGHTS TO SLOWLY GO OUT. THIS WILL CAUSE A SAFETY ISSUE OVER TIME. ALSO WILL CAUSE AN ACCIDENT. I FEEL THAT DODGE DIDN'T DO A GOOD JOB AT SEALING THE LIGHTS. BY LOOKING AT THE PICTURES YOU WILL SEE WHAT I MEAN BY THE WATER. I HAVE DRAINED THE WATER SEVERAL TIMES BY REMOVING A BOLT.
Corrective Action:
MY LED TAILLIGHTS KEEP GETTING WATER INSIDE THEM CAUSING THE LIGHTS TO SLOWLY GO OUT. THIS WILL CAUSE A SAFETY ISSUE OVER TIME. ALSO WILL CAUSE AN ACCIDENT. I FEEL THAT DODGE DIDN'T DO A GOOD JOB AT SEALING THE LIGHTS. BY LOOKING AT THE PICTURES YOU WILL SEE WHAT I MEAN BY THE WATER. I HAVE DRAINED THE WATER SEVERAL TIMES BY REMOVING A BOLT.
Additional Notes:
MY LED TAILLIGHTS KEEP GETTING WATER INSIDE THEM CAUSING THE LIGHTS TO SLOWLY GO OUT. THIS WILL CAUSE A SAFETY ISSUE OVER TIME. ALSO WILL CAUSE AN ACCIDENT. I FEEL THAT DODGE DIDN'T DO A GOOD JOB AT SEALING THE LIGHTS. BY LOOKING AT THE PICTURES YOU WILL SEE WHAT I MEAN BY THE WATER. I HAVE DRAINED THE WATER SEVERAL TIMES BY REMOVING A BOLT.
Mfg Campaign: 11291639
Recall Date: Dec 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
WATER LEAKS INTO AND POOLS IN REAR TAIL LIGHTS/BRAKE LIGHT CAUSING THEM TO FAIL. RESEARCH HAS FOUND THIS TO BE A COMMON PROBLEM.
Corrective Action:
WATER LEAKS INTO AND POOLS IN REAR TAIL LIGHTS/BRAKE LIGHT CAUSING THEM TO FAIL. RESEARCH HAS FOUND THIS TO BE A COMMON PROBLEM.
Additional Notes:
WATER LEAKS INTO AND POOLS IN REAR TAIL LIGHTS/BRAKE LIGHT CAUSING THEM TO FAIL. RESEARCH HAS FOUND THIS TO BE A COMMON PROBLEM.
Mfg Campaign: 11291663
Recall Date: Dec 27, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 70 MPH, THE VEHICLE BEGAN TO LOSE POWER AND THE SERVICE POWER STEERING, SERVICE ELECTRIC STABILITY, AND CONTROL SERVICE AIR BAG WARNING INDICATORS ILLUMINATED. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD AND THE VEHICLE SHUT OFF. THE CONTACT WAS ABLE TO PLACE THE GEAR IN PARK, BUT IT DID NOT RESUME NORMAL OPERATION. THE VEHICLE WAS TOWED TO MOSS MOTOR COMPANY (1000 S CEDAR AVE, SOUTH PITTSBURG, TN 37380, (423) 837-7114), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE AND WERE STILL WORKING ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: [XXX]. THE CONTACT MENTIONED THAT THE STABILITY CONTROL SYSTEM WAS UPDATED APPROXIMATELY A YEAR AGO AT THE SAME DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.*DT CONSUMER STATED VEHICLE WAS CONSIDERED A LEMON. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 70 MPH, THE VEHICLE BEGAN TO LOSE POWER AND THE SERVICE POWER STEERING, SERVICE ELECTRIC STABILITY, AND CONTROL SERVICE AIR BAG WARNING INDICATORS ILLUMINATED. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD AND THE VEHICLE SHUT OFF. THE CONTACT WAS ABLE TO PLACE THE GEAR IN PARK, BUT IT DID NOT RESUME NORMAL OPERATION. THE VEHICLE WAS TOWED TO MOSS MOTOR COMPANY (1000 S CEDAR AVE, SOUTH PITTSBURG, TN 37380, (423) 837-7114), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE AND WERE STILL WORKING ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: [XXX]. THE CONTACT MENTIONED THAT THE STABILITY CONTROL SYSTEM WAS UPDATED APPROXIMATELY A YEAR AGO AT THE SAME DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.*DT CONSUMER STATED VEHICLE WAS CONSIDERED A LEMON. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 70 MPH, THE VEHICLE BEGAN TO LOSE POWER AND THE SERVICE POWER STEERING, SERVICE ELECTRIC STABILITY, AND CONTROL SERVICE AIR BAG WARNING INDICATORS ILLUMINATED. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD AND THE VEHICLE SHUT OFF. THE CONTACT WAS ABLE TO PLACE THE GEAR IN PARK, BUT IT DID NOT RESUME NORMAL OPERATION. THE VEHICLE WAS TOWED TO MOSS MOTOR COMPANY (1000 S CEDAR AVE, SOUTH PITTSBURG, TN 37380, (423) 837-7114), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE AND WERE STILL WORKING ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: [XXX]. THE CONTACT MENTIONED THAT THE STABILITY CONTROL SYSTEM WAS UPDATED APPROXIMATELY A YEAR AGO AT THE SAME DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.*DT CONSUMER STATED VEHICLE WAS CONSIDERED A LEMON. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
Mfg Campaign: 11288829
Recall Date: Dec 13, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 70 MPH, THE VEHICLE BEGAN TO LOSE POWER AND THE SERVICE POWER STEERING, SERVICE ELECTRIC STABILITY, AND CONTROL SERVICE AIR BAG WARNING INDICATORS ILLUMINATED. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD AND THE VEHICLE SHUT OFF. THE CONTACT WAS ABLE TO PLACE THE GEAR IN PARK, BUT IT DID NOT RESUME NORMAL OPERATION. THE VEHICLE WAS TOWED TO MOSS MOTOR COMPANY (1000 S CEDAR AVE, SOUTH PITTSBURG, TN 37380, (423) 837-7114), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE AND WERE STILL WORKING ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: [XXX]. THE CONTACT MENTIONED THAT THE STABILITY CONTROL SYSTEM WAS UPDATED APPROXIMATELY A YEAR AGO AT THE SAME DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.*DT CONSUMER STATED VEHICLE WAS CONSIDERED A LEMON. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 70 MPH, THE VEHICLE BEGAN TO LOSE POWER AND THE SERVICE POWER STEERING, SERVICE ELECTRIC STABILITY, AND CONTROL SERVICE AIR BAG WARNING INDICATORS ILLUMINATED. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD AND THE VEHICLE SHUT OFF. THE CONTACT WAS ABLE TO PLACE THE GEAR IN PARK, BUT IT DID NOT RESUME NORMAL OPERATION. THE VEHICLE WAS TOWED TO MOSS MOTOR COMPANY (1000 S CEDAR AVE, SOUTH PITTSBURG, TN 37380, (423) 837-7114), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE AND WERE STILL WORKING ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: [XXX]. THE CONTACT MENTIONED THAT THE STABILITY CONTROL SYSTEM WAS UPDATED APPROXIMATELY A YEAR AGO AT THE SAME DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.*DT CONSUMER STATED VEHICLE WAS CONSIDERED A LEMON. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE DRIVING 70 MPH, THE VEHICLE BEGAN TO LOSE POWER AND THE SERVICE POWER STEERING, SERVICE ELECTRIC STABILITY, AND CONTROL SERVICE AIR BAG WARNING INDICATORS ILLUMINATED. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD AND THE VEHICLE SHUT OFF. THE CONTACT WAS ABLE TO PLACE THE GEAR IN PARK, BUT IT DID NOT RESUME NORMAL OPERATION. THE VEHICLE WAS TOWED TO MOSS MOTOR COMPANY (1000 S CEDAR AVE, SOUTH PITTSBURG, TN 37380, (423) 837-7114), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE AND WERE STILL WORKING ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: [XXX]. THE CONTACT MENTIONED THAT THE STABILITY CONTROL SYSTEM WAS UPDATED APPROXIMATELY A YEAR AGO AT THE SAME DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.*DT CONSUMER STATED VEHICLE WAS CONSIDERED A LEMON. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
Mfg Campaign: 11288829
Recall Date: Dec 13, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
I TOOK MY 2016 DODGE DURANGO TO AN INDEPENDENT GARAGE (NO LONGER UNDER WARRANTY) BECAUSE THE BOOSTER DEVELOPED A VACUUM LEAK INSIDE UNDER THE DASH. AFTER REMOVAL, WE FOUND THE BOOSTER WAS FILLED WITH WATER. I FOUND A RECALL FOR EARLIER YEAR DODGE DURANGOS FROM 2011-2014 WITH A SIMILAR ISSUE (SAFETY RECALL T59 / NHTSA 17V-572), AND THE FIX WAS TO INSTALL A SHIELD TO PROTECT WATER FROM ENTERING. MY BOOSTER ALREADY HAD THIS SHIELD AND WAS INSTALLED CORRECTLY, YET IT STILL FILLED WITH WATER. I PURCHASED THIS VEHICLE USED IN AUGUST 2019, SO I HAVE NO SERVICE HISTORY AVAILABLE. IN ADDITION TO THE PICTURES, I ALSO TOOK A VIDEO SHOWING THE WATER, PLEASE SEE THIS LINK: HTTPS://YOUTU.BE/5BD3JWUNFE4
Corrective Action:
I TOOK MY 2016 DODGE DURANGO TO AN INDEPENDENT GARAGE (NO LONGER UNDER WARRANTY) BECAUSE THE BOOSTER DEVELOPED A VACUUM LEAK INSIDE UNDER THE DASH. AFTER REMOVAL, WE FOUND THE BOOSTER WAS FILLED WITH WATER. I FOUND A RECALL FOR EARLIER YEAR DODGE DURANGOS FROM 2011-2014 WITH A SIMILAR ISSUE (SAFETY RECALL T59 / NHTSA 17V-572), AND THE FIX WAS TO INSTALL A SHIELD TO PROTECT WATER FROM ENTERING. MY BOOSTER ALREADY HAD THIS SHIELD AND WAS INSTALLED CORRECTLY, YET IT STILL FILLED WITH WATER. I PURCHASED THIS VEHICLE USED IN AUGUST 2019, SO I HAVE NO SERVICE HISTORY AVAILABLE. IN ADDITION TO THE PICTURES, I ALSO TOOK A VIDEO SHOWING THE WATER, PLEASE SEE THIS LINK: HTTPS://YOUTU.BE/5BD3JWUNFE4
Additional Notes:
I TOOK MY 2016 DODGE DURANGO TO AN INDEPENDENT GARAGE (NO LONGER UNDER WARRANTY) BECAUSE THE BOOSTER DEVELOPED A VACUUM LEAK INSIDE UNDER THE DASH. AFTER REMOVAL, WE FOUND THE BOOSTER WAS FILLED WITH WATER. I FOUND A RECALL FOR EARLIER YEAR DODGE DURANGOS FROM 2011-2014 WITH A SIMILAR ISSUE (SAFETY RECALL T59 / NHTSA 17V-572), AND THE FIX WAS TO INSTALL A SHIELD TO PROTECT WATER FROM ENTERING. MY BOOSTER ALREADY HAD THIS SHIELD AND WAS INSTALLED CORRECTLY, YET IT STILL FILLED WITH WATER. I PURCHASED THIS VEHICLE USED IN AUGUST 2019, SO I HAVE NO SERVICE HISTORY AVAILABLE. IN ADDITION TO THE PICTURES, I ALSO TOOK A VIDEO SHOWING THE WATER, PLEASE SEE THIS LINK: HTTPS://YOUTU.BE/5BD3JWUNFE4
Mfg Campaign: 11287049
Recall Date: Dec 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
WHEN IT RAINS WATER IS COLLECTING IN THE BACK TAILGATE LIGHT. THERE NEEDS TO BE A RECALL TO FIX THIS PROBLEM. APPARENTLY, I AM NOT THE ONLY ONE HAVING THIS PROBLEM.
Corrective Action:
WHEN IT RAINS WATER IS COLLECTING IN THE BACK TAILGATE LIGHT. THERE NEEDS TO BE A RECALL TO FIX THIS PROBLEM. APPARENTLY, I AM NOT THE ONLY ONE HAVING THIS PROBLEM.
Additional Notes:
WHEN IT RAINS WATER IS COLLECTING IN THE BACK TAILGATE LIGHT. THERE NEEDS TO BE A RECALL TO FIX THIS PROBLEM. APPARENTLY, I AM NOT THE ONLY ONE HAVING THIS PROBLEM.
Mfg Campaign: 11286562
Recall Date: Dec 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE RACING TAILLIGHTS ARE NOT SEALED WELL ENOUGH. WATER IS GETTING INTO THE LIGHT. IT WILL CAUSE PART OF LIGHT TO GO OUT.
Corrective Action:
THE RACING TAILLIGHTS ARE NOT SEALED WELL ENOUGH. WATER IS GETTING INTO THE LIGHT. IT WILL CAUSE PART OF LIGHT TO GO OUT.
Additional Notes:
THE RACING TAILLIGHTS ARE NOT SEALED WELL ENOUGH. WATER IS GETTING INTO THE LIGHT. IT WILL CAUSE PART OF LIGHT TO GO OUT.
Mfg Campaign: 11286749
Recall Date: Dec 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
WATER LEAKS INTO THE RACETRACK LIGHTING AND POOLS CAUSING BURNOUT OF LED LIGHTING. THIS RESULTS IN REDUCING VISIBILITY OF THE VEHICLE DUE LACK OF LIGHTING AT NIGHT. THIS IS A COMMON ISSUE WITH MULTIPLE DODGE DURANGO'S.
Corrective Action:
WATER LEAKS INTO THE RACETRACK LIGHTING AND POOLS CAUSING BURNOUT OF LED LIGHTING. THIS RESULTS IN REDUCING VISIBILITY OF THE VEHICLE DUE LACK OF LIGHTING AT NIGHT. THIS IS A COMMON ISSUE WITH MULTIPLE DODGE DURANGO'S.
Additional Notes:
WATER LEAKS INTO THE RACETRACK LIGHTING AND POOLS CAUSING BURNOUT OF LED LIGHTING. THIS RESULTS IN REDUCING VISIBILITY OF THE VEHICLE DUE LACK OF LIGHTING AT NIGHT. THIS IS A COMMON ISSUE WITH MULTIPLE DODGE DURANGO'S.
Mfg Campaign: 11283110
Recall Date: Dec 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNED A 2016 DODGE DURANGO. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT FELL ASLEEP AND CRASHED INTO A UTILITY POLE. THE VEHICLE NOSEDIVED INTO A DITCH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A FRACTURED BACK. THE CONTACT'S WIFE SUSTAINED THIRD DEGREE BURNS TO THE RIGHT SIDE AND BACK. THE CONTACT'S SON SUSTAINED A WHIPLASH. EVERYONE RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE POLICE TOWED THE VEHICLE TO AN UNKNOWN LOT. THE CONTACT'S INSURANCE COMPANY WAS CONTACTED, SENT OUT AN ADJUSTER, AND DEEMED THE VEHICLE A TOTAL LOSS. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.*DT*JB
Corrective Action:
TL* THE CONTACT OWNED A 2016 DODGE DURANGO. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT FELL ASLEEP AND CRASHED INTO A UTILITY POLE. THE VEHICLE NOSEDIVED INTO A DITCH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A FRACTURED BACK. THE CONTACT'S WIFE SUSTAINED THIRD DEGREE BURNS TO THE RIGHT SIDE AND BACK. THE CONTACT'S SON SUSTAINED A WHIPLASH. EVERYONE RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE POLICE TOWED THE VEHICLE TO AN UNKNOWN LOT. THE CONTACT'S INSURANCE COMPANY WAS CONTACTED, SENT OUT AN ADJUSTER, AND DEEMED THE VEHICLE A TOTAL LOSS. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.*DT*JB
Additional Notes:
TL* THE CONTACT OWNED A 2016 DODGE DURANGO. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT FELL ASLEEP AND CRASHED INTO A UTILITY POLE. THE VEHICLE NOSEDIVED INTO A DITCH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A FRACTURED BACK. THE CONTACT'S WIFE SUSTAINED THIRD DEGREE BURNS TO THE RIGHT SIDE AND BACK. THE CONTACT'S SON SUSTAINED A WHIPLASH. EVERYONE RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE POLICE TOWED THE VEHICLE TO AN UNKNOWN LOT. THE CONTACT'S INSURANCE COMPANY WAS CONTACTED, SENT OUT AN ADJUSTER, AND DEEMED THE VEHICLE A TOTAL LOSS. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.*DT*JB
Mfg Campaign: 11281321
Recall Date: Nov 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
SRS HEADREST DRIVER SIDE TRIGGERED WHILE VEHICLE WAS EMPTY SITTING IN DRIVEWAY. RETAINING CLIPS BROKEN AND DAMAGED. IN PROCESS OF GETTING PLAZA DODGE IN ORANGEBURG SC TO LOOK AT THE PART AND MAKE RECOMMENDATIONS AND THEY ARE GOING TO CONTACT FCA.
Corrective Action:
SRS HEADREST DRIVER SIDE TRIGGERED WHILE VEHICLE WAS EMPTY SITTING IN DRIVEWAY. RETAINING CLIPS BROKEN AND DAMAGED. IN PROCESS OF GETTING PLAZA DODGE IN ORANGEBURG SC TO LOOK AT THE PART AND MAKE RECOMMENDATIONS AND THEY ARE GOING TO CONTACT FCA.
Additional Notes:
SRS HEADREST DRIVER SIDE TRIGGERED WHILE VEHICLE WAS EMPTY SITTING IN DRIVEWAY. RETAINING CLIPS BROKEN AND DAMAGED. IN PROCESS OF GETTING PLAZA DODGE IN ORANGEBURG SC TO LOOK AT THE PART AND MAKE RECOMMENDATIONS AND THEY ARE GOING TO CONTACT FCA.
Mfg Campaign: 11277369
Recall Date: Oct 31, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
PARKING AT WALMART PARKING LOT PUT MY CAR ON REVERSE AND THE CAR ROLL FORWARD AND THE SHIFT KNOB WAS BLINKING. THEN PUT THE CAR IN PARK AND THEN REVERSE AND STILL BLINKING AND AT THE SECOND TIME WHEN I PUT IT ON REVERSE IT WORK. THAT THE SECOND TIME THAT SOMETHING LIKE THAT HAPPENED. FIRST AT A RED LIGHT ON A HILL CAR WAS ON DRIVE AND ROLL BACK AND THE SHIFT KNOB WAS BLINK. AND I DID THE SAME THING AT WHEN IT DIDNT GO ON REVERSE. I WHEN TO A DODGE DEALER PAY FOR A DIAGNOSTIC AND THEY DIDN'T FIND ANYTHING THE FIRST TIME THAT HAPPEN.
Corrective Action:
PARKING AT WALMART PARKING LOT PUT MY CAR ON REVERSE AND THE CAR ROLL FORWARD AND THE SHIFT KNOB WAS BLINKING. THEN PUT THE CAR IN PARK AND THEN REVERSE AND STILL BLINKING AND AT THE SECOND TIME WHEN I PUT IT ON REVERSE IT WORK. THAT THE SECOND TIME THAT SOMETHING LIKE THAT HAPPENED. FIRST AT A RED LIGHT ON A HILL CAR WAS ON DRIVE AND ROLL BACK AND THE SHIFT KNOB WAS BLINK. AND I DID THE SAME THING AT WHEN IT DIDNT GO ON REVERSE. I WHEN TO A DODGE DEALER PAY FOR A DIAGNOSTIC AND THEY DIDN'T FIND ANYTHING THE FIRST TIME THAT HAPPEN.
Additional Notes:
PARKING AT WALMART PARKING LOT PUT MY CAR ON REVERSE AND THE CAR ROLL FORWARD AND THE SHIFT KNOB WAS BLINKING. THEN PUT THE CAR IN PARK AND THEN REVERSE AND STILL BLINKING AND AT THE SECOND TIME WHEN I PUT IT ON REVERSE IT WORK. THAT THE SECOND TIME THAT SOMETHING LIKE THAT HAPPENED. FIRST AT A RED LIGHT ON A HILL CAR WAS ON DRIVE AND ROLL BACK AND THE SHIFT KNOB WAS BLINK. AND I DID THE SAME THING AT WHEN IT DIDNT GO ON REVERSE. I WHEN TO A DODGE DEALER PAY FOR A DIAGNOSTIC AND THEY DIDN'T FIND ANYTHING THE FIRST TIME THAT HAPPEN.
Mfg Campaign: 11269751
Recall Date: Oct 20, 2019
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