Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VE2
Recall Date: Dec 12, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica and Pacifica hybrid vehicles. The right front lower control arm may separate from the steering knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V15
Recall Date: Feb 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica vehicles. The front axle halfshafts may have been incorrectly assembled, preventing the shaft from being properly secured to the constant-velocity (CV) joint.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U80
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Chrysler Pacifica. The contact stated while stopped at a traffic light, the vehicle stalled. The message "Shift to Park" was displayed. The contact stated that she shifted to park(P) and turned off the vehicle and the vehicle failed to restart. A local mechanic met the contact at the scene and assisted in restarting the vehicle. The contact was able to continue driving. The contact stated that the failure recurred intermittently. The vehicle was taken to the local dealer several times; however, the dealer was unable to duplicate the failure. The contact stated that the failure had been recurring increasingly. Additionally, the contact stated that the failure started to occur after the head gasket was replaced. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the dealer had not performed a diagnostic test. The failure mileage was approximately 115,000.
Corrective Action:
The contact owns a 2018 Chrysler Pacifica. The contact stated while stopped at a traffic light, the vehicle stalled. The message "Shift to Park" was displayed. The contact stated that she shifted to park(P) and turned off the vehicle and the vehicle failed to restart. A local mechanic met the contact at the scene and assisted in restarting the vehicle. The contact was able to continue driving. The contact stated that the failure recurred intermittently. The vehicle was taken to the local dealer several times; however, the dealer was unable to duplicate the failure. The contact stated that the failure had been recurring increasingly. Additionally, the contact stated that the failure started to occur after the head gasket was replaced. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the dealer had not performed a diagnostic test. The failure mileage was approximately 115,000.
Additional Notes:
The contact owns a 2018 Chrysler Pacifica. The contact stated while stopped at a traffic light, the vehicle stalled. The message "Shift to Park" was displayed. The contact stated that she shifted to park(P) and turned off the vehicle and the vehicle failed to restart. A local mechanic met the contact at the scene and assisted in restarting the vehicle. The contact was able to continue driving. The contact stated that the failure recurred intermittently. The vehicle was taken to the local dealer several times; however, the dealer was unable to duplicate the failure. The contact stated that the failure had been recurring increasingly. Additionally, the contact stated that the failure started to occur after the head gasket was replaced. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the dealer had not performed a diagnostic test. The failure mileage was approximately 115,000.
Mfg Campaign: 11538493
Recall Date: Aug 14, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Loss of power, multiple times, most serious @ 70mph freeway, baby on board, 500 miles away from home. No tow, no rental, no way to get home. Previously reported to dealerships, won’t fix issue, quotes for $7k of service, issue still persist.
Corrective Action:
Loss of power, multiple times, most serious @ 70mph freeway, baby on board, 500 miles away from home. No tow, no rental, no way to get home. Previously reported to dealerships, won’t fix issue, quotes for $7k of service, issue still persist.
Additional Notes:
Loss of power, multiple times, most serious @ 70mph freeway, baby on board, 500 miles away from home. No tow, no rental, no way to get home. Previously reported to dealerships, won’t fix issue, quotes for $7k of service, issue still persist.
Mfg Campaign: 11538510
Recall Date: Aug 14, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Cylinder 3 misfire, combustion gases in coolant, coolant consumption but no leak, probable failed head gasket
Corrective Action:
Cylinder 3 misfire, combustion gases in coolant, coolant consumption but no leak, probable failed head gasket
Additional Notes:
Cylinder 3 misfire, combustion gases in coolant, coolant consumption but no leak, probable failed head gasket
Mfg Campaign: 11538013
Recall Date: Aug 11, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
A blown head gasket (and possibly warped head) were causing a cylinder 3 misfire. The vehicle has only 70,000 miles and has had regular maintenance performed. It appears the motor design is faulty, likely causing a build up of heat in the engine compartment or internal to the motor resulting in blown head gaskets. This is apparently a common problem and Chrysler should develop a solution to handle the issue.
Corrective Action:
A blown head gasket (and possibly warped head) were causing a cylinder 3 misfire. The vehicle has only 70,000 miles and has had regular maintenance performed. It appears the motor design is faulty, likely causing a build up of heat in the engine compartment or internal to the motor resulting in blown head gaskets. This is apparently a common problem and Chrysler should develop a solution to handle the issue.
Additional Notes:
A blown head gasket (and possibly warped head) were causing a cylinder 3 misfire. The vehicle has only 70,000 miles and has had regular maintenance performed. It appears the motor design is faulty, likely causing a build up of heat in the engine compartment or internal to the motor resulting in blown head gaskets. This is apparently a common problem and Chrysler should develop a solution to handle the issue.
Mfg Campaign: 11537378
Recall Date: Aug 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Cylinder head inside the engine has a Crack with antifreeze leaking into the engine. I had been driving the car prior to being able to make an appointment at the dealership. Luckily there was not a crash due to this.
Corrective Action:
Cylinder head inside the engine has a Crack with antifreeze leaking into the engine. I had been driving the car prior to being able to make an appointment at the dealership. Luckily there was not a crash due to this.
Additional Notes:
Cylinder head inside the engine has a Crack with antifreeze leaking into the engine. I had been driving the car prior to being able to make an appointment at the dealership. Luckily there was not a crash due to this.
Mfg Campaign: 11534593
Recall Date: Jul 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
Cylinder head inside the engine has a Crack with antifreeze leaking into the engine. I had been driving the car prior to being able to make an appointment at the dealership. Luckily there was not a crash due to this.
Corrective Action:
Cylinder head inside the engine has a Crack with antifreeze leaking into the engine. I had been driving the car prior to being able to make an appointment at the dealership. Luckily there was not a crash due to this.
Additional Notes:
Cylinder head inside the engine has a Crack with antifreeze leaking into the engine. I had been driving the car prior to being able to make an appointment at the dealership. Luckily there was not a crash due to this.
Mfg Campaign: 11534593
Recall Date: Jul 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Cylinder head inside the engine has a Crack with antifreeze leaking into the engine. I had been driving the car prior to being able to make an appointment at the dealership. Luckily there was not a crash due to this.
Corrective Action:
Cylinder head inside the engine has a Crack with antifreeze leaking into the engine. I had been driving the car prior to being able to make an appointment at the dealership. Luckily there was not a crash due to this.
Additional Notes:
Cylinder head inside the engine has a Crack with antifreeze leaking into the engine. I had been driving the car prior to being able to make an appointment at the dealership. Luckily there was not a crash due to this.
Mfg Campaign: 11534593
Recall Date: Jul 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, smoke came from underneath the hood; however, the contact turned off the vehicle. The contact waited for the smoke to settle before restarting the vehicle. The contact was able to drive the vehicle for a short distance, and then the vehicle was towed to the dealer. The vehicle was not diagnosed due to extensive melted engine parts. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, smoke came from underneath the hood; however, the contact turned off the vehicle. The contact waited for the smoke to settle before restarting the vehicle. The contact was able to drive the vehicle for a short distance, and then the vehicle was towed to the dealer. The vehicle was not diagnosed due to extensive melted engine parts. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, smoke came from underneath the hood; however, the contact turned off the vehicle. The contact waited for the smoke to settle before restarting the vehicle. The contact was able to drive the vehicle for a short distance, and then the vehicle was towed to the dealer. The vehicle was not diagnosed due to extensive melted engine parts. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
Mfg Campaign: 11534352
Recall Date: Jul 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The engine is failing due to poor design and parts. Coolant has leaked into the motor causing a misfire and likely a ruined engine. With this damage, the engine can stop at anytime risking all occupants especially if driving at higher speeds. This is a minivan intended to safely transport families. It has not been to the shop yet. There was first a fuel pressure sensor check engine code and then after that was fixed we scanned the stats few weeks later and now there is a misfire. This is all a far too common issue for Chrysler Pacifica with the 3.6 L Pentastar motor.
Corrective Action:
The engine is failing due to poor design and parts. Coolant has leaked into the motor causing a misfire and likely a ruined engine. With this damage, the engine can stop at anytime risking all occupants especially if driving at higher speeds. This is a minivan intended to safely transport families. It has not been to the shop yet. There was first a fuel pressure sensor check engine code and then after that was fixed we scanned the stats few weeks later and now there is a misfire. This is all a far too common issue for Chrysler Pacifica with the 3.6 L Pentastar motor.
Additional Notes:
The engine is failing due to poor design and parts. Coolant has leaked into the motor causing a misfire and likely a ruined engine. With this damage, the engine can stop at anytime risking all occupants especially if driving at higher speeds. This is a minivan intended to safely transport families. It has not been to the shop yet. There was first a fuel pressure sensor check engine code and then after that was fixed we scanned the stats few weeks later and now there is a misfire. This is all a far too common issue for Chrysler Pacifica with the 3.6 L Pentastar motor.
Mfg Campaign: 11533951
Recall Date: Jul 23, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Currently have 62,254 miles on my car and the head gasket is now faulty requiring a repair that’s almost $4,000. Check engine light came on prompting it to be looked at and head gasket was root cause. Appears to be a very common issue with Pacifica’s but no service bulletins or recalls associated with this issue yet.
Corrective Action:
Currently have 62,254 miles on my car and the head gasket is now faulty requiring a repair that’s almost $4,000. Check engine light came on prompting it to be looked at and head gasket was root cause. Appears to be a very common issue with Pacifica’s but no service bulletins or recalls associated with this issue yet.
Additional Notes:
Currently have 62,254 miles on my car and the head gasket is now faulty requiring a repair that’s almost $4,000. Check engine light came on prompting it to be looked at and head gasket was root cause. Appears to be a very common issue with Pacifica’s but no service bulletins or recalls associated with this issue yet.
Mfg Campaign: 11533734
Recall Date: Jul 21, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The service electronic stability control warning is populated after the vehicle stalled while driving on the freeway. The vehicle often jerks and stalls when taking off or driving at slow speeds but this is the first time at freeway speeds. This early caused an accident for me and my family.
Corrective Action:
The service electronic stability control warning is populated after the vehicle stalled while driving on the freeway. The vehicle often jerks and stalls when taking off or driving at slow speeds but this is the first time at freeway speeds. This early caused an accident for me and my family.
Additional Notes:
The service electronic stability control warning is populated after the vehicle stalled while driving on the freeway. The vehicle often jerks and stalls when taking off or driving at slow speeds but this is the first time at freeway speeds. This early caused an accident for me and my family.
Mfg Campaign: 11532586
Recall Date: Jul 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My car won't start it says that the engine or accessory is on when it isn't. I had this same problem last year during covid so I replaced both the batteries last year. Now it's doing it again. This time how ever the light is flickering on the drivers side. The doors when I first got it and sometimes says still that there not enough power to operate sliding doors.
Corrective Action:
My car won't start it says that the engine or accessory is on when it isn't. I had this same problem last year during covid so I replaced both the batteries last year. Now it's doing it again. This time how ever the light is flickering on the drivers side. The doors when I first got it and sometimes says still that there not enough power to operate sliding doors.
Additional Notes:
My car won't start it says that the engine or accessory is on when it isn't. I had this same problem last year during covid so I replaced both the batteries last year. Now it's doing it again. This time how ever the light is flickering on the drivers side. The doors when I first got it and sometimes says still that there not enough power to operate sliding doors.
Mfg Campaign: 11532517
Recall Date: Jul 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
My car won't start it says that the engine or accessory is on when it isn't. I had this same problem last year during covid so I replaced both the batteries last year. Now it's doing it again. This time how ever the light is flickering on the drivers side. The doors when I first got it and sometimes says still that there not enough power to operate sliding doors.
Corrective Action:
My car won't start it says that the engine or accessory is on when it isn't. I had this same problem last year during covid so I replaced both the batteries last year. Now it's doing it again. This time how ever the light is flickering on the drivers side. The doors when I first got it and sometimes says still that there not enough power to operate sliding doors.
Additional Notes:
My car won't start it says that the engine or accessory is on when it isn't. I had this same problem last year during covid so I replaced both the batteries last year. Now it's doing it again. This time how ever the light is flickering on the drivers side. The doors when I first got it and sometimes says still that there not enough power to operate sliding doors.
Mfg Campaign: 11532517
Recall Date: Jul 15, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
In November 2022, roughly 2 weeks before Thanksgiving our 2018 pacifica showed an engine code on the way home, it read to be a misfire. We were already enroute and near home so we cotinued driving. The low coolant light came on briefly as we were pulling into the driveway and the engine became hot. When I looked under hood I could hear a gurgling noise and noted th coolant resovoir to be empty. The next morning I added coolant and used a Gasket leak detection kit to confirm a blown head gasket. Vehicle was dropped off on a Monday and was in the shop for nearly a month waiting on parts. We were very fortunate to be so close to home. Failure occured under warranty but upon research found that the issue was fairly common among vehicles with this engine, some failures as low as 40k on the engine.
Corrective Action:
In November 2022, roughly 2 weeks before Thanksgiving our 2018 pacifica showed an engine code on the way home, it read to be a misfire. We were already enroute and near home so we cotinued driving. The low coolant light came on briefly as we were pulling into the driveway and the engine became hot. When I looked under hood I could hear a gurgling noise and noted th coolant resovoir to be empty. The next morning I added coolant and used a Gasket leak detection kit to confirm a blown head gasket. Vehicle was dropped off on a Monday and was in the shop for nearly a month waiting on parts. We were very fortunate to be so close to home. Failure occured under warranty but upon research found that the issue was fairly common among vehicles with this engine, some failures as low as 40k on the engine.
Additional Notes:
In November 2022, roughly 2 weeks before Thanksgiving our 2018 pacifica showed an engine code on the way home, it read to be a misfire. We were already enroute and near home so we cotinued driving. The low coolant light came on briefly as we were pulling into the driveway and the engine became hot. When I looked under hood I could hear a gurgling noise and noted th coolant resovoir to be empty. The next morning I added coolant and used a Gasket leak detection kit to confirm a blown head gasket. Vehicle was dropped off on a Monday and was in the shop for nearly a month waiting on parts. We were very fortunate to be so close to home. Failure occured under warranty but upon research found that the issue was fairly common among vehicles with this engine, some failures as low as 40k on the engine.
Mfg Campaign: 11531981
Recall Date: Jul 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
- The car still has open recall Z11 ( RU PHEV hybrid traction battery fire). - The car had open recall XE1 RU PHEV transmission open. - The car became stranded refusing to put the transmission into gear. - Had to tow the car to the dealership. The dealer stated the traction battery fuse was blown. The dealer could not pinpoint the root cause of the issue, nor did chrysler have parts readily available to fix. The car still shows there's an open short. - The dealer could not complete diagnosis because of the Z11 recall. They stated that the traction battery can not complete self check procedure. - Chrysler is unresponsive in following up on the issue.
Corrective Action:
- The car still has open recall Z11 ( RU PHEV hybrid traction battery fire). - The car had open recall XE1 RU PHEV transmission open. - The car became stranded refusing to put the transmission into gear. - Had to tow the car to the dealership. The dealer stated the traction battery fuse was blown. The dealer could not pinpoint the root cause of the issue, nor did chrysler have parts readily available to fix. The car still shows there's an open short. - The dealer could not complete diagnosis because of the Z11 recall. They stated that the traction battery can not complete self check procedure. - Chrysler is unresponsive in following up on the issue.
Additional Notes:
- The car still has open recall Z11 ( RU PHEV hybrid traction battery fire). - The car had open recall XE1 RU PHEV transmission open. - The car became stranded refusing to put the transmission into gear. - Had to tow the car to the dealership. The dealer stated the traction battery fuse was blown. The dealer could not pinpoint the root cause of the issue, nor did chrysler have parts readily available to fix. The car still shows there's an open short. - The dealer could not complete diagnosis because of the Z11 recall. They stated that the traction battery can not complete self check procedure. - Chrysler is unresponsive in following up on the issue.
Mfg Campaign: 11531993
Recall Date: Jul 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
- The car still has open recall Z11 ( RU PHEV hybrid traction battery fire). - The car had open recall XE1 RU PHEV transmission open. - The car became stranded refusing to put the transmission into gear. - Had to tow the car to the dealership. The dealer stated the traction battery fuse was blown. The dealer could not pinpoint the root cause of the issue, nor did chrysler have parts readily available to fix. The car still shows there's an open short. - The dealer could not complete diagnosis because of the Z11 recall. They stated that the traction battery can not complete self check procedure. - Chrysler is unresponsive in following up on the issue.
Corrective Action:
- The car still has open recall Z11 ( RU PHEV hybrid traction battery fire). - The car had open recall XE1 RU PHEV transmission open. - The car became stranded refusing to put the transmission into gear. - Had to tow the car to the dealership. The dealer stated the traction battery fuse was blown. The dealer could not pinpoint the root cause of the issue, nor did chrysler have parts readily available to fix. The car still shows there's an open short. - The dealer could not complete diagnosis because of the Z11 recall. They stated that the traction battery can not complete self check procedure. - Chrysler is unresponsive in following up on the issue.
Additional Notes:
- The car still has open recall Z11 ( RU PHEV hybrid traction battery fire). - The car had open recall XE1 RU PHEV transmission open. - The car became stranded refusing to put the transmission into gear. - Had to tow the car to the dealership. The dealer stated the traction battery fuse was blown. The dealer could not pinpoint the root cause of the issue, nor did chrysler have parts readily available to fix. The car still shows there's an open short. - The dealer could not complete diagnosis because of the Z11 recall. They stated that the traction battery can not complete self check procedure. - Chrysler is unresponsive in following up on the issue.
Mfg Campaign: 11531993
Recall Date: Jul 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
- The car still has open recall Z11 ( RU PHEV hybrid traction battery fire). - The car had open recall XE1 RU PHEV transmission open. - The car became stranded refusing to put the transmission into gear. - Had to tow the car to the dealership. The dealer stated the traction battery fuse was blown. The dealer could not pinpoint the root cause of the issue, nor did chrysler have parts readily available to fix. The car still shows there's an open short. - The dealer could not complete diagnosis because of the Z11 recall. They stated that the traction battery can not complete self check procedure. - Chrysler is unresponsive in following up on the issue.
Corrective Action:
- The car still has open recall Z11 ( RU PHEV hybrid traction battery fire). - The car had open recall XE1 RU PHEV transmission open. - The car became stranded refusing to put the transmission into gear. - Had to tow the car to the dealership. The dealer stated the traction battery fuse was blown. The dealer could not pinpoint the root cause of the issue, nor did chrysler have parts readily available to fix. The car still shows there's an open short. - The dealer could not complete diagnosis because of the Z11 recall. They stated that the traction battery can not complete self check procedure. - Chrysler is unresponsive in following up on the issue.
Additional Notes:
- The car still has open recall Z11 ( RU PHEV hybrid traction battery fire). - The car had open recall XE1 RU PHEV transmission open. - The car became stranded refusing to put the transmission into gear. - Had to tow the car to the dealership. The dealer stated the traction battery fuse was blown. The dealer could not pinpoint the root cause of the issue, nor did chrysler have parts readily available to fix. The car still shows there's an open short. - The dealer could not complete diagnosis because of the Z11 recall. They stated that the traction battery can not complete self check procedure. - Chrysler is unresponsive in following up on the issue.
Mfg Campaign: 11531993
Recall Date: Jul 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
sliding door closed on my daughters hand even though the dealership claims the sensors work fine.
Corrective Action:
sliding door closed on my daughters hand even though the dealership claims the sensors work fine.
Additional Notes:
sliding door closed on my daughters hand even though the dealership claims the sensors work fine.
Mfg Campaign: 11531609
Recall Date: Jul 11, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I purchased this vehicle Certified Used from a Chrysler dealership 2/2020 and it did well until about 1 month ago. The motor was running "rough'' and sometimes losing power. Diagnostic code P0303 came up and I am told by our mechanic that the 3rd cylinder is ''blown''. Most likely due to dropped valve guide and / or warped head. When I began to look up reasons for this problem online, MANY problems just like this for the 3.6L V6 Pentastar motor. I was told not to drive it any more than I absolutely have to as it could / will lose power without warning. I don't know if this has been confirmed by dealer or ISC but it is on many forums and subject to class action lawsuit. There has been no other inspection besides my local mechanic. Engine light did come on when problem first began about 1 month ago.
Corrective Action:
I purchased this vehicle Certified Used from a Chrysler dealership 2/2020 and it did well until about 1 month ago. The motor was running "rough'' and sometimes losing power. Diagnostic code P0303 came up and I am told by our mechanic that the 3rd cylinder is ''blown''. Most likely due to dropped valve guide and / or warped head. When I began to look up reasons for this problem online, MANY problems just like this for the 3.6L V6 Pentastar motor. I was told not to drive it any more than I absolutely have to as it could / will lose power without warning. I don't know if this has been confirmed by dealer or ISC but it is on many forums and subject to class action lawsuit. There has been no other inspection besides my local mechanic. Engine light did come on when problem first began about 1 month ago.
Additional Notes:
I purchased this vehicle Certified Used from a Chrysler dealership 2/2020 and it did well until about 1 month ago. The motor was running "rough'' and sometimes losing power. Diagnostic code P0303 came up and I am told by our mechanic that the 3rd cylinder is ''blown''. Most likely due to dropped valve guide and / or warped head. When I began to look up reasons for this problem online, MANY problems just like this for the 3.6L V6 Pentastar motor. I was told not to drive it any more than I absolutely have to as it could / will lose power without warning. I don't know if this has been confirmed by dealer or ISC but it is on many forums and subject to class action lawsuit. There has been no other inspection besides my local mechanic. Engine light did come on when problem first began about 1 month ago.
Mfg Campaign: 11529176
Recall Date: Jun 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Got a check engine light for misfire cylinder 4. Take it to a dealer and told its blown a head gasket at 76k miles. They act like this has never happened. Start reading all the forums and it’s a widely known issue that the manufacturer won’t correct. Could have an accident or catastrophic failure caused by their negligence.
Corrective Action:
Got a check engine light for misfire cylinder 4. Take it to a dealer and told its blown a head gasket at 76k miles. They act like this has never happened. Start reading all the forums and it’s a widely known issue that the manufacturer won’t correct. Could have an accident or catastrophic failure caused by their negligence.
Additional Notes:
Got a check engine light for misfire cylinder 4. Take it to a dealer and told its blown a head gasket at 76k miles. They act like this has never happened. Start reading all the forums and it’s a widely known issue that the manufacturer won’t correct. Could have an accident or catastrophic failure caused by their negligence.
Mfg Campaign: 11529237
Recall Date: Jun 27, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury