Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc) (stellantis)
Safety Issue:
Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2018-2021 Dodge Charger and Chrysler 300 vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 19B
Recall Date: Mar 14, 2024
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Dodge Challenger and Charger and Chrysler 300 vehicles. The instrument cluster may not properly illuminate driver warnings. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V32
Recall Date: Mar 14, 2019
Consumer Complaints
79 ComplaintsChrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Sunroom leaking from rear interior lights when raining. Possible electrical issues. Occurs always upon raining. Chrysler has inspected the vehicle and started it’s the gasket that needs replacing. This began approximately Feb 1, 2023.
Corrective Action:
Sunroom leaking from rear interior lights when raining. Possible electrical issues. Occurs always upon raining. Chrysler has inspected the vehicle and started it’s the gasket that needs replacing. This began approximately Feb 1, 2023.
Additional Notes:
Sunroom leaking from rear interior lights when raining. Possible electrical issues. Occurs always upon raining. Chrysler has inspected the vehicle and started it’s the gasket that needs replacing. This began approximately Feb 1, 2023.
Mfg Campaign: 11511849
Recall Date: Mar 14, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The battery is in the trunk. If it is dead, the trunk open button in the car won't work and there is no place to use a key in the trunk to open it. You have to go into the front door, crawl through the inside of the car, open the back seat, crawl through the opening and pull the trunk release handle INSIDE the trunk. Then you can either charge or replace the battery. I am 78 and can not physically do this. It is a real safety issue if I am stranded away from a garage or in a bad area and I am not able to get the car started with a dead battery. I have been without the use of my car for a week while I try to get someone to replace the battery.02172023
Corrective Action:
The battery is in the trunk. If it is dead, the trunk open button in the car won't work and there is no place to use a key in the trunk to open it. You have to go into the front door, crawl through the inside of the car, open the back seat, crawl through the opening and pull the trunk release handle INSIDE the trunk. Then you can either charge or replace the battery. I am 78 and can not physically do this. It is a real safety issue if I am stranded away from a garage or in a bad area and I am not able to get the car started with a dead battery. I have been without the use of my car for a week while I try to get someone to replace the battery.02172023
Additional Notes:
The battery is in the trunk. If it is dead, the trunk open button in the car won't work and there is no place to use a key in the trunk to open it. You have to go into the front door, crawl through the inside of the car, open the back seat, crawl through the opening and pull the trunk release handle INSIDE the trunk. Then you can either charge or replace the battery. I am 78 and can not physically do this. It is a real safety issue if I am stranded away from a garage or in a bad area and I am not able to get the car started with a dead battery. I have been without the use of my car for a week while I try to get someone to replace the battery.02172023
Mfg Campaign: 11508840
Recall Date: Feb 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
We were in an accident where we were Tboned and a car ran a red light at 50 miles bet hour hitting us on the passenger side and not one airbag in my vehicle went off.
Corrective Action:
We were in an accident where we were Tboned and a car ran a red light at 50 miles bet hour hitting us on the passenger side and not one airbag in my vehicle went off.
Additional Notes:
We were in an accident where we were Tboned and a car ran a red light at 50 miles bet hour hitting us on the passenger side and not one airbag in my vehicle went off.
Mfg Campaign: 11508857
Recall Date: Feb 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
NO BACKUP CAMERA DEAD RADIO SCREEN SECOND OCCURENCE CAR DEALER NOTIFIED
Corrective Action:
NO BACKUP CAMERA DEAD RADIO SCREEN SECOND OCCURENCE CAR DEALER NOTIFIED
Additional Notes:
NO BACKUP CAMERA DEAD RADIO SCREEN SECOND OCCURENCE CAR DEALER NOTIFIED
Mfg Campaign: 11496711
Recall Date: Dec 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
NO BACKUP CAMERA DEAD RADIO SCREEN SECOND OCCURENCE CAR DEALER NOTIFIED
Corrective Action:
NO BACKUP CAMERA DEAD RADIO SCREEN SECOND OCCURENCE CAR DEALER NOTIFIED
Additional Notes:
NO BACKUP CAMERA DEAD RADIO SCREEN SECOND OCCURENCE CAR DEALER NOTIFIED
Mfg Campaign: 11496711
Recall Date: Dec 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
NO BACKUP CAMERA DEAD RADIO SCREEN SECOND OCCURENCE CAR DEALER NOTIFIED
Corrective Action:
NO BACKUP CAMERA DEAD RADIO SCREEN SECOND OCCURENCE CAR DEALER NOTIFIED
Additional Notes:
NO BACKUP CAMERA DEAD RADIO SCREEN SECOND OCCURENCE CAR DEALER NOTIFIED
Mfg Campaign: 11496711
Recall Date: Dec 9, 2022
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
This has happened a few times. First , I started my car, after being driven for awhile, then it immediately shutoff and the abs system, traction control, emergency brake, and other lights lit up on my dash and showed in messages “service power steering,” “service abs system,” and “service electronic stability control.” Meanwhile, my power steering goes out, brakes, and air conditioning stop working with all the lights on my dash lit. Then, when you park and turn it off, it won’t start again. Doesn’t even try to start. This also has happened while driving and I had no choice, but to drive it or be stuck an hour from home at 1am. This not only puts others in danger, but myself with no brakes and power steering.
Corrective Action:
This has happened a few times. First , I started my car, after being driven for awhile, then it immediately shutoff and the abs system, traction control, emergency brake, and other lights lit up on my dash and showed in messages “service power steering,” “service abs system,” and “service electronic stability control.” Meanwhile, my power steering goes out, brakes, and air conditioning stop working with all the lights on my dash lit. Then, when you park and turn it off, it won’t start again. Doesn’t even try to start. This also has happened while driving and I had no choice, but to drive it or be stuck an hour from home at 1am. This not only puts others in danger, but myself with no brakes and power steering.
Additional Notes:
This has happened a few times. First , I started my car, after being driven for awhile, then it immediately shutoff and the abs system, traction control, emergency brake, and other lights lit up on my dash and showed in messages “service power steering,” “service abs system,” and “service electronic stability control.” Meanwhile, my power steering goes out, brakes, and air conditioning stop working with all the lights on my dash lit. Then, when you park and turn it off, it won’t start again. Doesn’t even try to start. This also has happened while driving and I had no choice, but to drive it or be stuck an hour from home at 1am. This not only puts others in danger, but myself with no brakes and power steering.
Mfg Campaign: 11483201
Recall Date: Sep 7, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This has happened a few times. First , I started my car, after being driven for awhile, then it immediately shutoff and the abs system, traction control, emergency brake, and other lights lit up on my dash and showed in messages “service power steering,” “service abs system,” and “service electronic stability control.” Meanwhile, my power steering goes out, brakes, and air conditioning stop working with all the lights on my dash lit. Then, when you park and turn it off, it won’t start again. Doesn’t even try to start. This also has happened while driving and I had no choice, but to drive it or be stuck an hour from home at 1am. This not only puts others in danger, but myself with no brakes and power steering.
Corrective Action:
This has happened a few times. First , I started my car, after being driven for awhile, then it immediately shutoff and the abs system, traction control, emergency brake, and other lights lit up on my dash and showed in messages “service power steering,” “service abs system,” and “service electronic stability control.” Meanwhile, my power steering goes out, brakes, and air conditioning stop working with all the lights on my dash lit. Then, when you park and turn it off, it won’t start again. Doesn’t even try to start. This also has happened while driving and I had no choice, but to drive it or be stuck an hour from home at 1am. This not only puts others in danger, but myself with no brakes and power steering.
Additional Notes:
This has happened a few times. First , I started my car, after being driven for awhile, then it immediately shutoff and the abs system, traction control, emergency brake, and other lights lit up on my dash and showed in messages “service power steering,” “service abs system,” and “service electronic stability control.” Meanwhile, my power steering goes out, brakes, and air conditioning stop working with all the lights on my dash lit. Then, when you park and turn it off, it won’t start again. Doesn’t even try to start. This also has happened while driving and I had no choice, but to drive it or be stuck an hour from home at 1am. This not only puts others in danger, but myself with no brakes and power steering.
Mfg Campaign: 11483201
Recall Date: Sep 7, 2022
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
This has happened a few times. First , I started my car, after being driven for awhile, then it immediately shutoff and the abs system, traction control, emergency brake, and other lights lit up on my dash and showed in messages “service power steering,” “service abs system,” and “service electronic stability control.” Meanwhile, my power steering goes out, brakes, and air conditioning stop working with all the lights on my dash lit. Then, when you park and turn it off, it won’t start again. Doesn’t even try to start. This also has happened while driving and I had no choice, but to drive it or be stuck an hour from home at 1am. This not only puts others in danger, but myself with no brakes and power steering.
Corrective Action:
This has happened a few times. First , I started my car, after being driven for awhile, then it immediately shutoff and the abs system, traction control, emergency brake, and other lights lit up on my dash and showed in messages “service power steering,” “service abs system,” and “service electronic stability control.” Meanwhile, my power steering goes out, brakes, and air conditioning stop working with all the lights on my dash lit. Then, when you park and turn it off, it won’t start again. Doesn’t even try to start. This also has happened while driving and I had no choice, but to drive it or be stuck an hour from home at 1am. This not only puts others in danger, but myself with no brakes and power steering.
Additional Notes:
This has happened a few times. First , I started my car, after being driven for awhile, then it immediately shutoff and the abs system, traction control, emergency brake, and other lights lit up on my dash and showed in messages “service power steering,” “service abs system,” and “service electronic stability control.” Meanwhile, my power steering goes out, brakes, and air conditioning stop working with all the lights on my dash lit. Then, when you park and turn it off, it won’t start again. Doesn’t even try to start. This also has happened while driving and I had no choice, but to drive it or be stuck an hour from home at 1am. This not only puts others in danger, but myself with no brakes and power steering.
Mfg Campaign: 11483201
Recall Date: Sep 7, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Touch screen may freeze disabling driver from adjusting climate, audio, navigation, user manual, and all other on-board screen functions. While frozen screen remains on even after vehicle has been turned off.
Corrective Action:
Touch screen may freeze disabling driver from adjusting climate, audio, navigation, user manual, and all other on-board screen functions. While frozen screen remains on even after vehicle has been turned off.
Additional Notes:
Touch screen may freeze disabling driver from adjusting climate, audio, navigation, user manual, and all other on-board screen functions. While frozen screen remains on even after vehicle has been turned off.
Mfg Campaign: 11465682
Recall Date: May 23, 2022
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Touch screen may freeze disabling driver from adjusting climate, audio, navigation, user manual, and all other on-board screen functions. While frozen screen remains on even after vehicle has been turned off.
Corrective Action:
Touch screen may freeze disabling driver from adjusting climate, audio, navigation, user manual, and all other on-board screen functions. While frozen screen remains on even after vehicle has been turned off.
Additional Notes:
Touch screen may freeze disabling driver from adjusting climate, audio, navigation, user manual, and all other on-board screen functions. While frozen screen remains on even after vehicle has been turned off.
Mfg Campaign: 11465682
Recall Date: May 23, 2022
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The forward collision warning (FCW) system does not function as designed. It is supposed to give visual and audible warnings as well as apply the brakes (if so selected). The system on my car gives the visual and audible warnings, but does not apply the brakes. I have experienced this several times since I have owned the car. I took it to the Chrysler dealer on 12/11/2020 and again on 3/28/2022 for this issue and their response both times was "there are no stored codes in the module and it is unsafe to test the system. Therefore the system is working as designed."
Corrective Action:
The forward collision warning (FCW) system does not function as designed. It is supposed to give visual and audible warnings as well as apply the brakes (if so selected). The system on my car gives the visual and audible warnings, but does not apply the brakes. I have experienced this several times since I have owned the car. I took it to the Chrysler dealer on 12/11/2020 and again on 3/28/2022 for this issue and their response both times was "there are no stored codes in the module and it is unsafe to test the system. Therefore the system is working as designed."
Additional Notes:
The forward collision warning (FCW) system does not function as designed. It is supposed to give visual and audible warnings as well as apply the brakes (if so selected). The system on my car gives the visual and audible warnings, but does not apply the brakes. I have experienced this several times since I have owned the car. I took it to the Chrysler dealer on 12/11/2020 and again on 3/28/2022 for this issue and their response both times was "there are no stored codes in the module and it is unsafe to test the system. Therefore the system is working as designed."
Mfg Campaign: 11459607
Recall Date: Apr 4, 2022
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
when putting vehicle in gear from park to drive there is a clucking souk in the rea end such as the ring and (differential ) pinion gears or cv boots Carl Burger Dodge put a rea end in the car and it still doing it they stated that they can not or it NORMAL NOISE. I have return the car at least four time for the same noise each time one guy or the other heard it but they can not repair... I 'am afraid it the differential will go out at high speed and cause a accidennt , this first appear in the first few in 2019 and is still present.
Corrective Action:
when putting vehicle in gear from park to drive there is a clucking souk in the rea end such as the ring and (differential ) pinion gears or cv boots Carl Burger Dodge put a rea end in the car and it still doing it they stated that they can not or it NORMAL NOISE. I have return the car at least four time for the same noise each time one guy or the other heard it but they can not repair... I 'am afraid it the differential will go out at high speed and cause a accidennt , this first appear in the first few in 2019 and is still present.
Additional Notes:
when putting vehicle in gear from park to drive there is a clucking souk in the rea end such as the ring and (differential ) pinion gears or cv boots Carl Burger Dodge put a rea end in the car and it still doing it they stated that they can not or it NORMAL NOISE. I have return the car at least four time for the same noise each time one guy or the other heard it but they can not repair... I 'am afraid it the differential will go out at high speed and cause a accidennt , this first appear in the first few in 2019 and is still present.
Mfg Campaign: 11446688
Recall Date: Jan 7, 2022
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
So , when I am finishing a call and I try to hang up, it freezes the screen up. When this happens the call counter on the screen is still going like I am on the call when I am not. I have to disconnect my phone in order to use it. Then I have to pull over and go in the trunk and pull the radio fuss out so that it will clear everything out and then I can reconnect my phone and use the hands free again. When it freezes up , I can change anything, none of the buttons on the screen will works and the screen gets really hot to touch. Secondly when I go to crank my car sometimes whether it is a cold crank or not it may a hitting nose and it sound like it is coming from the back left side. That can happen several times a day or sometimes it doesn't happen at all. This is a new car for me so I don't know why I am having these problems and I work hard to finally be able to afford what I like for it to give me problems from the start. I have reached out to the dealership where I got it from but haven't hear anything back and the has been happening for a while. Please help. So many dates so I am just going to put the last time it happened but the problem started late November 2020 when I got the car.
Corrective Action:
So , when I am finishing a call and I try to hang up, it freezes the screen up. When this happens the call counter on the screen is still going like I am on the call when I am not. I have to disconnect my phone in order to use it. Then I have to pull over and go in the trunk and pull the radio fuss out so that it will clear everything out and then I can reconnect my phone and use the hands free again. When it freezes up , I can change anything, none of the buttons on the screen will works and the screen gets really hot to touch. Secondly when I go to crank my car sometimes whether it is a cold crank or not it may a hitting nose and it sound like it is coming from the back left side. That can happen several times a day or sometimes it doesn't happen at all. This is a new car for me so I don't know why I am having these problems and I work hard to finally be able to afford what I like for it to give me problems from the start. I have reached out to the dealership where I got it from but haven't hear anything back and the has been happening for a while. Please help. So many dates so I am just going to put the last time it happened but the problem started late November 2020 when I got the car.
Additional Notes:
So , when I am finishing a call and I try to hang up, it freezes the screen up. When this happens the call counter on the screen is still going like I am on the call when I am not. I have to disconnect my phone in order to use it. Then I have to pull over and go in the trunk and pull the radio fuss out so that it will clear everything out and then I can reconnect my phone and use the hands free again. When it freezes up , I can change anything, none of the buttons on the screen will works and the screen gets really hot to touch. Secondly when I go to crank my car sometimes whether it is a cold crank or not it may a hitting nose and it sound like it is coming from the back left side. That can happen several times a day or sometimes it doesn't happen at all. This is a new car for me so I don't know why I am having these problems and I work hard to finally be able to afford what I like for it to give me problems from the start. I have reached out to the dealership where I got it from but haven't hear anything back and the has been happening for a while. Please help. So many dates so I am just going to put the last time it happened but the problem started late November 2020 when I got the car.
Mfg Campaign: 11433509
Recall Date: Sep 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
So , when I am finishing a call and I try to hang up, it freezes the screen up. When this happens the call counter on the screen is still going like I am on the call when I am not. I have to disconnect my phone in order to use it. Then I have to pull over and go in the trunk and pull the radio fuss out so that it will clear everything out and then I can reconnect my phone and use the hands free again. When it freezes up , I can change anything, none of the buttons on the screen will works and the screen gets really hot to touch. Secondly when I go to crank my car sometimes whether it is a cold crank or not it may a hitting nose and it sound like it is coming from the back left side. That can happen several times a day or sometimes it doesn't happen at all. This is a new car for me so I don't know why I am having these problems and I work hard to finally be able to afford what I like for it to give me problems from the start. I have reached out to the dealership where I got it from but haven't hear anything back and the has been happening for a while. Please help. So many dates so I am just going to put the last time it happened but the problem started late November 2020 when I got the car.
Corrective Action:
So , when I am finishing a call and I try to hang up, it freezes the screen up. When this happens the call counter on the screen is still going like I am on the call when I am not. I have to disconnect my phone in order to use it. Then I have to pull over and go in the trunk and pull the radio fuss out so that it will clear everything out and then I can reconnect my phone and use the hands free again. When it freezes up , I can change anything, none of the buttons on the screen will works and the screen gets really hot to touch. Secondly when I go to crank my car sometimes whether it is a cold crank or not it may a hitting nose and it sound like it is coming from the back left side. That can happen several times a day or sometimes it doesn't happen at all. This is a new car for me so I don't know why I am having these problems and I work hard to finally be able to afford what I like for it to give me problems from the start. I have reached out to the dealership where I got it from but haven't hear anything back and the has been happening for a while. Please help. So many dates so I am just going to put the last time it happened but the problem started late November 2020 when I got the car.
Additional Notes:
So , when I am finishing a call and I try to hang up, it freezes the screen up. When this happens the call counter on the screen is still going like I am on the call when I am not. I have to disconnect my phone in order to use it. Then I have to pull over and go in the trunk and pull the radio fuss out so that it will clear everything out and then I can reconnect my phone and use the hands free again. When it freezes up , I can change anything, none of the buttons on the screen will works and the screen gets really hot to touch. Secondly when I go to crank my car sometimes whether it is a cold crank or not it may a hitting nose and it sound like it is coming from the back left side. That can happen several times a day or sometimes it doesn't happen at all. This is a new car for me so I don't know why I am having these problems and I work hard to finally be able to afford what I like for it to give me problems from the start. I have reached out to the dealership where I got it from but haven't hear anything back and the has been happening for a while. Please help. So many dates so I am just going to put the last time it happened but the problem started late November 2020 when I got the car.
Mfg Campaign: 11433509
Recall Date: Sep 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BRAND NEW CHRYSLER 300 W/<1100MI UCONNECT UPDATE ERROR CODE 20 VEHICLE INOPERABLE CONDITION VIN: [XXX] ATTEMPTED SERVICE CENTER TODAY (X3) AGAIN ... EXACT PART NUMBER OBTAINED FROM PREVIOUS SERVICE VISIT(S) USED PART SENT IN OPEN BOX WRONG DEVICE DELIVERED! (STOLEN OR INTERCEPTED) SO SAD COME BACK ANOTHER DAY? AUGUST MADE BE BETTER TIME FOR PARTS NEED NOW A FOURTH (4TH) VISIT TO DEALEARSHIP BY APPT NHTSA: "NO BACKUP CAMERA" COMPLAINT FILED WE ARE GOING ON MORE THAN A MONTH NOW BEFORE RESOLVE NO REPAIR PARTS AVAILABLE (X3) REPLACED AUTO BATTERY PULLED RADIO FUSES (DEALER PERFORMED) DEAD FOR A WEEK NO ONBOARD SCREEN NO OPERATIONAL MENUS THANK YOU FOR YOUR CONSIDERATION AND/OR ASSISTANCE [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
BRAND NEW CHRYSLER 300 W/<1100MI UCONNECT UPDATE ERROR CODE 20 VEHICLE INOPERABLE CONDITION VIN: [XXX] ATTEMPTED SERVICE CENTER TODAY (X3) AGAIN ... EXACT PART NUMBER OBTAINED FROM PREVIOUS SERVICE VISIT(S) USED PART SENT IN OPEN BOX WRONG DEVICE DELIVERED! (STOLEN OR INTERCEPTED) SO SAD COME BACK ANOTHER DAY? AUGUST MADE BE BETTER TIME FOR PARTS NEED NOW A FOURTH (4TH) VISIT TO DEALEARSHIP BY APPT NHTSA: "NO BACKUP CAMERA" COMPLAINT FILED WE ARE GOING ON MORE THAN A MONTH NOW BEFORE RESOLVE NO REPAIR PARTS AVAILABLE (X3) REPLACED AUTO BATTERY PULLED RADIO FUSES (DEALER PERFORMED) DEAD FOR A WEEK NO ONBOARD SCREEN NO OPERATIONAL MENUS THANK YOU FOR YOUR CONSIDERATION AND/OR ASSISTANCE [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
BRAND NEW CHRYSLER 300 W/<1100MI UCONNECT UPDATE ERROR CODE 20 VEHICLE INOPERABLE CONDITION VIN: [XXX] ATTEMPTED SERVICE CENTER TODAY (X3) AGAIN ... EXACT PART NUMBER OBTAINED FROM PREVIOUS SERVICE VISIT(S) USED PART SENT IN OPEN BOX WRONG DEVICE DELIVERED! (STOLEN OR INTERCEPTED) SO SAD COME BACK ANOTHER DAY? AUGUST MADE BE BETTER TIME FOR PARTS NEED NOW A FOURTH (4TH) VISIT TO DEALEARSHIP BY APPT NHTSA: "NO BACKUP CAMERA" COMPLAINT FILED WE ARE GOING ON MORE THAN A MONTH NOW BEFORE RESOLVE NO REPAIR PARTS AVAILABLE (X3) REPLACED AUTO BATTERY PULLED RADIO FUSES (DEALER PERFORMED) DEAD FOR A WEEK NO ONBOARD SCREEN NO OPERATIONAL MENUS THANK YOU FOR YOUR CONSIDERATION AND/OR ASSISTANCE [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11427156
Recall Date: Jul 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
BRAND NEW CHRYSLER 300 W/<1100MI UCONNECT UPDATE ERROR CODE 20 VEHICLE INOPERABLE CONDITION VIN: [XXX] ATTEMPTED SERVICE CENTER TODAY (X3) AGAIN ... EXACT PART NUMBER OBTAINED FROM PREVIOUS SERVICE VISIT(S) USED PART SENT IN OPEN BOX WRONG DEVICE DELIVERED! (STOLEN OR INTERCEPTED) SO SAD COME BACK ANOTHER DAY? AUGUST MADE BE BETTER TIME FOR PARTS NEED NOW A FOURTH (4TH) VISIT TO DEALEARSHIP BY APPT NHTSA: "NO BACKUP CAMERA" COMPLAINT FILED WE ARE GOING ON MORE THAN A MONTH NOW BEFORE RESOLVE NO REPAIR PARTS AVAILABLE (X3) REPLACED AUTO BATTERY PULLED RADIO FUSES (DEALER PERFORMED) DEAD FOR A WEEK NO ONBOARD SCREEN NO OPERATIONAL MENUS THANK YOU FOR YOUR CONSIDERATION AND/OR ASSISTANCE [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
BRAND NEW CHRYSLER 300 W/<1100MI UCONNECT UPDATE ERROR CODE 20 VEHICLE INOPERABLE CONDITION VIN: [XXX] ATTEMPTED SERVICE CENTER TODAY (X3) AGAIN ... EXACT PART NUMBER OBTAINED FROM PREVIOUS SERVICE VISIT(S) USED PART SENT IN OPEN BOX WRONG DEVICE DELIVERED! (STOLEN OR INTERCEPTED) SO SAD COME BACK ANOTHER DAY? AUGUST MADE BE BETTER TIME FOR PARTS NEED NOW A FOURTH (4TH) VISIT TO DEALEARSHIP BY APPT NHTSA: "NO BACKUP CAMERA" COMPLAINT FILED WE ARE GOING ON MORE THAN A MONTH NOW BEFORE RESOLVE NO REPAIR PARTS AVAILABLE (X3) REPLACED AUTO BATTERY PULLED RADIO FUSES (DEALER PERFORMED) DEAD FOR A WEEK NO ONBOARD SCREEN NO OPERATIONAL MENUS THANK YOU FOR YOUR CONSIDERATION AND/OR ASSISTANCE [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
BRAND NEW CHRYSLER 300 W/<1100MI UCONNECT UPDATE ERROR CODE 20 VEHICLE INOPERABLE CONDITION VIN: [XXX] ATTEMPTED SERVICE CENTER TODAY (X3) AGAIN ... EXACT PART NUMBER OBTAINED FROM PREVIOUS SERVICE VISIT(S) USED PART SENT IN OPEN BOX WRONG DEVICE DELIVERED! (STOLEN OR INTERCEPTED) SO SAD COME BACK ANOTHER DAY? AUGUST MADE BE BETTER TIME FOR PARTS NEED NOW A FOURTH (4TH) VISIT TO DEALEARSHIP BY APPT NHTSA: "NO BACKUP CAMERA" COMPLAINT FILED WE ARE GOING ON MORE THAN A MONTH NOW BEFORE RESOLVE NO REPAIR PARTS AVAILABLE (X3) REPLACED AUTO BATTERY PULLED RADIO FUSES (DEALER PERFORMED) DEAD FOR A WEEK NO ONBOARD SCREEN NO OPERATIONAL MENUS THANK YOU FOR YOUR CONSIDERATION AND/OR ASSISTANCE [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11427156
Recall Date: Jul 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
BRAND NEW CHRYSLER 300 W/<1100MI UCONNECT UPDATE ERROR CODE 20 VEHICLE INOPERABLE CONDITION VIN: [XXX] ATTEMPTED SERVICE CENTER TODAY (X3) AGAIN ... EXACT PART NUMBER OBTAINED FROM PREVIOUS SERVICE VISIT(S) USED PART SENT IN OPEN BOX WRONG DEVICE DELIVERED! (STOLEN OR INTERCEPTED) SO SAD COME BACK ANOTHER DAY? AUGUST MADE BE BETTER TIME FOR PARTS NEED NOW A FOURTH (4TH) VISIT TO DEALEARSHIP BY APPT NHTSA: "NO BACKUP CAMERA" COMPLAINT FILED WE ARE GOING ON MORE THAN A MONTH NOW BEFORE RESOLVE NO REPAIR PARTS AVAILABLE (X3) REPLACED AUTO BATTERY PULLED RADIO FUSES (DEALER PERFORMED) DEAD FOR A WEEK NO ONBOARD SCREEN NO OPERATIONAL MENUS THANK YOU FOR YOUR CONSIDERATION AND/OR ASSISTANCE [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
BRAND NEW CHRYSLER 300 W/<1100MI UCONNECT UPDATE ERROR CODE 20 VEHICLE INOPERABLE CONDITION VIN: [XXX] ATTEMPTED SERVICE CENTER TODAY (X3) AGAIN ... EXACT PART NUMBER OBTAINED FROM PREVIOUS SERVICE VISIT(S) USED PART SENT IN OPEN BOX WRONG DEVICE DELIVERED! (STOLEN OR INTERCEPTED) SO SAD COME BACK ANOTHER DAY? AUGUST MADE BE BETTER TIME FOR PARTS NEED NOW A FOURTH (4TH) VISIT TO DEALEARSHIP BY APPT NHTSA: "NO BACKUP CAMERA" COMPLAINT FILED WE ARE GOING ON MORE THAN A MONTH NOW BEFORE RESOLVE NO REPAIR PARTS AVAILABLE (X3) REPLACED AUTO BATTERY PULLED RADIO FUSES (DEALER PERFORMED) DEAD FOR A WEEK NO ONBOARD SCREEN NO OPERATIONAL MENUS THANK YOU FOR YOUR CONSIDERATION AND/OR ASSISTANCE [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
BRAND NEW CHRYSLER 300 W/<1100MI UCONNECT UPDATE ERROR CODE 20 VEHICLE INOPERABLE CONDITION VIN: [XXX] ATTEMPTED SERVICE CENTER TODAY (X3) AGAIN ... EXACT PART NUMBER OBTAINED FROM PREVIOUS SERVICE VISIT(S) USED PART SENT IN OPEN BOX WRONG DEVICE DELIVERED! (STOLEN OR INTERCEPTED) SO SAD COME BACK ANOTHER DAY? AUGUST MADE BE BETTER TIME FOR PARTS NEED NOW A FOURTH (4TH) VISIT TO DEALEARSHIP BY APPT NHTSA: "NO BACKUP CAMERA" COMPLAINT FILED WE ARE GOING ON MORE THAN A MONTH NOW BEFORE RESOLVE NO REPAIR PARTS AVAILABLE (X3) REPLACED AUTO BATTERY PULLED RADIO FUSES (DEALER PERFORMED) DEAD FOR A WEEK NO ONBOARD SCREEN NO OPERATIONAL MENUS THANK YOU FOR YOUR CONSIDERATION AND/OR ASSISTANCE [XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11427156
Recall Date: Jul 30, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
UCONNECT ERROR 20 UPDATE FAILURE RESULT CAUSING "NO BACK UP CAMERA" AVAILABILITY
Corrective Action:
UCONNECT ERROR 20 UPDATE FAILURE RESULT CAUSING "NO BACK UP CAMERA" AVAILABILITY
Additional Notes:
UCONNECT ERROR 20 UPDATE FAILURE RESULT CAUSING "NO BACK UP CAMERA" AVAILABILITY
Mfg Campaign: 11425973
Recall Date: Jul 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
UCONNECT ERROR 20 UPDATE FAILURE RESULT CAUSING "NO BACK UP CAMERA" AVAILABILITY
Corrective Action:
UCONNECT ERROR 20 UPDATE FAILURE RESULT CAUSING "NO BACK UP CAMERA" AVAILABILITY
Additional Notes:
UCONNECT ERROR 20 UPDATE FAILURE RESULT CAUSING "NO BACK UP CAMERA" AVAILABILITY
Mfg Campaign: 11425973
Recall Date: Jul 22, 2021
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