Complaints & Recalls
Consumer Complaints
48 ComplaintsGeneral Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I purchased my 2025 Chevrolet Trax on July 14, 2024 and on August 26, 2024 the evaporator coil had to be replaced by the Houston Levee GMX.
Corrective Action:
I purchased my 2025 Chevrolet Trax on July 14, 2024 and on August 26, 2024 the evaporator coil had to be replaced by the Houston Levee GMX.
Additional Notes:
I purchased my 2025 Chevrolet Trax on July 14, 2024 and on August 26, 2024 the evaporator coil had to be replaced by the Houston Levee GMX.
Mfg Campaign: 11625642
Recall Date: Nov 15, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Evaporator has gone out. Dealer confirmed. Parts on back-order. No warnings, AC just stopped blowing out cold air. While the windows can still roll down, on extremely hot days if AC isn't working, could cause health problems to some users.
Corrective Action:
Evaporator has gone out. Dealer confirmed. Parts on back-order. No warnings, AC just stopped blowing out cold air. While the windows can still roll down, on extremely hot days if AC isn't working, could cause health problems to some users.
Additional Notes:
Evaporator has gone out. Dealer confirmed. Parts on back-order. No warnings, AC just stopped blowing out cold air. While the windows can still roll down, on extremely hot days if AC isn't working, could cause health problems to some users.
Mfg Campaign: 11614444
Recall Date: Sep 13, 2024
General Motors, Llc
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2025 Chevrolet Trax. The contact stated while driving 45 MPH and depressing the accelerator pedal, the vehicle was drifting to the right. The contact had to steer the vehicle back into the desired lane. The contact stated that the failure was occurred while depressing the accelerator pedal while driving at various speeds. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where the failure could not be replicated. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 1,035.
Corrective Action:
The contact owns a 2025 Chevrolet Trax. The contact stated while driving 45 MPH and depressing the accelerator pedal, the vehicle was drifting to the right. The contact had to steer the vehicle back into the desired lane. The contact stated that the failure was occurred while depressing the accelerator pedal while driving at various speeds. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where the failure could not be replicated. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 1,035.
Additional Notes:
The contact owns a 2025 Chevrolet Trax. The contact stated while driving 45 MPH and depressing the accelerator pedal, the vehicle was drifting to the right. The contact had to steer the vehicle back into the desired lane. The contact stated that the failure was occurred while depressing the accelerator pedal while driving at various speeds. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where the failure could not be replicated. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 1,035.
Mfg Campaign: 11612350
Recall Date: Sep 3, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Driving N.Bound on Hwy 270. Traveling 50-55 mph. Mores than 2.5 sec from car in front of me per my dash board. Car in front slammed on brakes but did not come to a complete stop. My Braking system kicked and started slowing me down. The car in front of me started accelerating again at this time I was doing 10-15 mph. She slammed on her breaks again and my breaking system kicked in again but I also slammed my foot on the break. My car did not stop immediately it felt like the braking system had control over how fast I could stop my car. When my car was towed to the shop I had mentioned it to the shop workers but not much was said after that
Corrective Action:
Driving N.Bound on Hwy 270. Traveling 50-55 mph. Mores than 2.5 sec from car in front of me per my dash board. Car in front slammed on brakes but did not come to a complete stop. My Braking system kicked and started slowing me down. The car in front of me started accelerating again at this time I was doing 10-15 mph. She slammed on her breaks again and my breaking system kicked in again but I also slammed my foot on the break. My car did not stop immediately it felt like the braking system had control over how fast I could stop my car. When my car was towed to the shop I had mentioned it to the shop workers but not much was said after that
Additional Notes:
Driving N.Bound on Hwy 270. Traveling 50-55 mph. Mores than 2.5 sec from car in front of me per my dash board. Car in front slammed on brakes but did not come to a complete stop. My Braking system kicked and started slowing me down. The car in front of me started accelerating again at this time I was doing 10-15 mph. She slammed on her breaks again and my breaking system kicked in again but I also slammed my foot on the break. My car did not stop immediately it felt like the braking system had control over how fast I could stop my car. When my car was towed to the shop I had mentioned it to the shop workers but not much was said after that
Mfg Campaign: 11607845
Recall Date: Aug 11, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Electrical system (Sound system, Bluetooth, graphics, and backup camera), and Automatic Braking - available for inspection Screen glitches using apple car play (wireless and wired), and in general (have pictures and videos) Backup camera is a fishbowl and stays on when driving at 45 mph or at any speed (have video) Car electrical system stays on when doors are shut, engine off and key removed for prolonged amounts of time (have video) Does not brake, only flashes and chimes when driving between 5-50mphs - If I was to get into an accident and the car did not stop itself driving in the range it's supposed to work then that will be an even larger issue at hand. Noticed sound issue when sitting in the car with sales person on the phone with OnStar and didn't think of it being an issue, and they noticed it to. Then the issue kept going on and more things were happening so, I brought to the dealership on 06/05/2024 for the first time for mentioned issues and told they could not duplicate because the car was built by robots. Returned to the dealership on 06/14/2024 for a second time and was advised that they would have the car for a week - was spoken to like I was undereducated and belittled by staff. Told to not get confused when signing paperwork for loaner. Car has been returned as of 6/15/2024, and was advised that they didn't do much and the sound system was due to the settings being adjusted and not at factory setting 0 (what is the point of the settings if you cannot adjust the sound, it's been like this for decades now - have on invoice). Overall, I am highly upset with this dealership and car manufacturer because although it may seem like pointless electrical issues - if something else malfunctions it could be detrimental. Lastly, the dealership could not comprehend the videos, or photos I sent and I could not figure out how to explain something that wasn't hard to figure out. I don't appreciate being blamed twice now for issues that I did not cause.
Corrective Action:
Electrical system (Sound system, Bluetooth, graphics, and backup camera), and Automatic Braking - available for inspection Screen glitches using apple car play (wireless and wired), and in general (have pictures and videos) Backup camera is a fishbowl and stays on when driving at 45 mph or at any speed (have video) Car electrical system stays on when doors are shut, engine off and key removed for prolonged amounts of time (have video) Does not brake, only flashes and chimes when driving between 5-50mphs - If I was to get into an accident and the car did not stop itself driving in the range it's supposed to work then that will be an even larger issue at hand. Noticed sound issue when sitting in the car with sales person on the phone with OnStar and didn't think of it being an issue, and they noticed it to. Then the issue kept going on and more things were happening so, I brought to the dealership on 06/05/2024 for the first time for mentioned issues and told they could not duplicate because the car was built by robots. Returned to the dealership on 06/14/2024 for a second time and was advised that they would have the car for a week - was spoken to like I was undereducated and belittled by staff. Told to not get confused when signing paperwork for loaner. Car has been returned as of 6/15/2024, and was advised that they didn't do much and the sound system was due to the settings being adjusted and not at factory setting 0 (what is the point of the settings if you cannot adjust the sound, it's been like this for decades now - have on invoice). Overall, I am highly upset with this dealership and car manufacturer because although it may seem like pointless electrical issues - if something else malfunctions it could be detrimental. Lastly, the dealership could not comprehend the videos, or photos I sent and I could not figure out how to explain something that wasn't hard to figure out. I don't appreciate being blamed twice now for issues that I did not cause.
Additional Notes:
Electrical system (Sound system, Bluetooth, graphics, and backup camera), and Automatic Braking - available for inspection Screen glitches using apple car play (wireless and wired), and in general (have pictures and videos) Backup camera is a fishbowl and stays on when driving at 45 mph or at any speed (have video) Car electrical system stays on when doors are shut, engine off and key removed for prolonged amounts of time (have video) Does not brake, only flashes and chimes when driving between 5-50mphs - If I was to get into an accident and the car did not stop itself driving in the range it's supposed to work then that will be an even larger issue at hand. Noticed sound issue when sitting in the car with sales person on the phone with OnStar and didn't think of it being an issue, and they noticed it to. Then the issue kept going on and more things were happening so, I brought to the dealership on 06/05/2024 for the first time for mentioned issues and told they could not duplicate because the car was built by robots. Returned to the dealership on 06/14/2024 for a second time and was advised that they would have the car for a week - was spoken to like I was undereducated and belittled by staff. Told to not get confused when signing paperwork for loaner. Car has been returned as of 6/15/2024, and was advised that they didn't do much and the sound system was due to the settings being adjusted and not at factory setting 0 (what is the point of the settings if you cannot adjust the sound, it's been like this for decades now - have on invoice). Overall, I am highly upset with this dealership and car manufacturer because although it may seem like pointless electrical issues - if something else malfunctions it could be detrimental. Lastly, the dealership could not comprehend the videos, or photos I sent and I could not figure out how to explain something that wasn't hard to figure out. I don't appreciate being blamed twice now for issues that I did not cause.
Mfg Campaign: 11594443
Recall Date: Jun 14, 2024
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Electrical system (Sound system, Bluetooth, graphics, and backup camera), and Automatic Braking - available for inspection Screen glitches using apple car play (wireless and wired), and in general (have pictures and videos) Backup camera is a fishbowl and stays on when driving at 45 mph or at any speed (have video) Car electrical system stays on when doors are shut, engine off and key removed for prolonged amounts of time (have video) Does not brake, only flashes and chimes when driving between 5-50mphs - If I was to get into an accident and the car did not stop itself driving in the range it's supposed to work then that will be an even larger issue at hand. Noticed sound issue when sitting in the car with sales person on the phone with OnStar and didn't think of it being an issue, and they noticed it to. Then the issue kept going on and more things were happening so, I brought to the dealership on 06/05/2024 for the first time for mentioned issues and told they could not duplicate because the car was built by robots. Returned to the dealership on 06/14/2024 for a second time and was advised that they would have the car for a week - was spoken to like I was undereducated and belittled by staff. Told to not get confused when signing paperwork for loaner. Car has been returned as of 6/15/2024, and was advised that they didn't do much and the sound system was due to the settings being adjusted and not at factory setting 0 (what is the point of the settings if you cannot adjust the sound, it's been like this for decades now - have on invoice). Overall, I am highly upset with this dealership and car manufacturer because although it may seem like pointless electrical issues - if something else malfunctions it could be detrimental. Lastly, the dealership could not comprehend the videos, or photos I sent and I could not figure out how to explain something that wasn't hard to figure out. I don't appreciate being blamed twice now for issues that I did not cause.
Corrective Action:
Electrical system (Sound system, Bluetooth, graphics, and backup camera), and Automatic Braking - available for inspection Screen glitches using apple car play (wireless and wired), and in general (have pictures and videos) Backup camera is a fishbowl and stays on when driving at 45 mph or at any speed (have video) Car electrical system stays on when doors are shut, engine off and key removed for prolonged amounts of time (have video) Does not brake, only flashes and chimes when driving between 5-50mphs - If I was to get into an accident and the car did not stop itself driving in the range it's supposed to work then that will be an even larger issue at hand. Noticed sound issue when sitting in the car with sales person on the phone with OnStar and didn't think of it being an issue, and they noticed it to. Then the issue kept going on and more things were happening so, I brought to the dealership on 06/05/2024 for the first time for mentioned issues and told they could not duplicate because the car was built by robots. Returned to the dealership on 06/14/2024 for a second time and was advised that they would have the car for a week - was spoken to like I was undereducated and belittled by staff. Told to not get confused when signing paperwork for loaner. Car has been returned as of 6/15/2024, and was advised that they didn't do much and the sound system was due to the settings being adjusted and not at factory setting 0 (what is the point of the settings if you cannot adjust the sound, it's been like this for decades now - have on invoice). Overall, I am highly upset with this dealership and car manufacturer because although it may seem like pointless electrical issues - if something else malfunctions it could be detrimental. Lastly, the dealership could not comprehend the videos, or photos I sent and I could not figure out how to explain something that wasn't hard to figure out. I don't appreciate being blamed twice now for issues that I did not cause.
Additional Notes:
Electrical system (Sound system, Bluetooth, graphics, and backup camera), and Automatic Braking - available for inspection Screen glitches using apple car play (wireless and wired), and in general (have pictures and videos) Backup camera is a fishbowl and stays on when driving at 45 mph or at any speed (have video) Car electrical system stays on when doors are shut, engine off and key removed for prolonged amounts of time (have video) Does not brake, only flashes and chimes when driving between 5-50mphs - If I was to get into an accident and the car did not stop itself driving in the range it's supposed to work then that will be an even larger issue at hand. Noticed sound issue when sitting in the car with sales person on the phone with OnStar and didn't think of it being an issue, and they noticed it to. Then the issue kept going on and more things were happening so, I brought to the dealership on 06/05/2024 for the first time for mentioned issues and told they could not duplicate because the car was built by robots. Returned to the dealership on 06/14/2024 for a second time and was advised that they would have the car for a week - was spoken to like I was undereducated and belittled by staff. Told to not get confused when signing paperwork for loaner. Car has been returned as of 6/15/2024, and was advised that they didn't do much and the sound system was due to the settings being adjusted and not at factory setting 0 (what is the point of the settings if you cannot adjust the sound, it's been like this for decades now - have on invoice). Overall, I am highly upset with this dealership and car manufacturer because although it may seem like pointless electrical issues - if something else malfunctions it could be detrimental. Lastly, the dealership could not comprehend the videos, or photos I sent and I could not figure out how to explain something that wasn't hard to figure out. I don't appreciate being blamed twice now for issues that I did not cause.
Mfg Campaign: 11594443
Recall Date: Jun 14, 2024
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Electrical system (Sound system, Bluetooth, graphics, and backup camera), and Automatic Braking - available for inspection Screen glitches using apple car play (wireless and wired), and in general (have pictures and videos) Backup camera is a fishbowl and stays on when driving at 45 mph or at any speed (have video) Car electrical system stays on when doors are shut, engine off and key removed for prolonged amounts of time (have video) Does not brake, only flashes and chimes when driving between 5-50mphs - If I was to get into an accident and the car did not stop itself driving in the range it's supposed to work then that will be an even larger issue at hand. Noticed sound issue when sitting in the car with sales person on the phone with OnStar and didn't think of it being an issue, and they noticed it to. Then the issue kept going on and more things were happening so, I brought to the dealership on 06/05/2024 for the first time for mentioned issues and told they could not duplicate because the car was built by robots. Returned to the dealership on 06/14/2024 for a second time and was advised that they would have the car for a week - was spoken to like I was undereducated and belittled by staff. Told to not get confused when signing paperwork for loaner. Car has been returned as of 6/15/2024, and was advised that they didn't do much and the sound system was due to the settings being adjusted and not at factory setting 0 (what is the point of the settings if you cannot adjust the sound, it's been like this for decades now - have on invoice). Overall, I am highly upset with this dealership and car manufacturer because although it may seem like pointless electrical issues - if something else malfunctions it could be detrimental. Lastly, the dealership could not comprehend the videos, or photos I sent and I could not figure out how to explain something that wasn't hard to figure out. I don't appreciate being blamed twice now for issues that I did not cause.
Corrective Action:
Electrical system (Sound system, Bluetooth, graphics, and backup camera), and Automatic Braking - available for inspection Screen glitches using apple car play (wireless and wired), and in general (have pictures and videos) Backup camera is a fishbowl and stays on when driving at 45 mph or at any speed (have video) Car electrical system stays on when doors are shut, engine off and key removed for prolonged amounts of time (have video) Does not brake, only flashes and chimes when driving between 5-50mphs - If I was to get into an accident and the car did not stop itself driving in the range it's supposed to work then that will be an even larger issue at hand. Noticed sound issue when sitting in the car with sales person on the phone with OnStar and didn't think of it being an issue, and they noticed it to. Then the issue kept going on and more things were happening so, I brought to the dealership on 06/05/2024 for the first time for mentioned issues and told they could not duplicate because the car was built by robots. Returned to the dealership on 06/14/2024 for a second time and was advised that they would have the car for a week - was spoken to like I was undereducated and belittled by staff. Told to not get confused when signing paperwork for loaner. Car has been returned as of 6/15/2024, and was advised that they didn't do much and the sound system was due to the settings being adjusted and not at factory setting 0 (what is the point of the settings if you cannot adjust the sound, it's been like this for decades now - have on invoice). Overall, I am highly upset with this dealership and car manufacturer because although it may seem like pointless electrical issues - if something else malfunctions it could be detrimental. Lastly, the dealership could not comprehend the videos, or photos I sent and I could not figure out how to explain something that wasn't hard to figure out. I don't appreciate being blamed twice now for issues that I did not cause.
Additional Notes:
Electrical system (Sound system, Bluetooth, graphics, and backup camera), and Automatic Braking - available for inspection Screen glitches using apple car play (wireless and wired), and in general (have pictures and videos) Backup camera is a fishbowl and stays on when driving at 45 mph or at any speed (have video) Car electrical system stays on when doors are shut, engine off and key removed for prolonged amounts of time (have video) Does not brake, only flashes and chimes when driving between 5-50mphs - If I was to get into an accident and the car did not stop itself driving in the range it's supposed to work then that will be an even larger issue at hand. Noticed sound issue when sitting in the car with sales person on the phone with OnStar and didn't think of it being an issue, and they noticed it to. Then the issue kept going on and more things were happening so, I brought to the dealership on 06/05/2024 for the first time for mentioned issues and told they could not duplicate because the car was built by robots. Returned to the dealership on 06/14/2024 for a second time and was advised that they would have the car for a week - was spoken to like I was undereducated and belittled by staff. Told to not get confused when signing paperwork for loaner. Car has been returned as of 6/15/2024, and was advised that they didn't do much and the sound system was due to the settings being adjusted and not at factory setting 0 (what is the point of the settings if you cannot adjust the sound, it's been like this for decades now - have on invoice). Overall, I am highly upset with this dealership and car manufacturer because although it may seem like pointless electrical issues - if something else malfunctions it could be detrimental. Lastly, the dealership could not comprehend the videos, or photos I sent and I could not figure out how to explain something that wasn't hard to figure out. I don't appreciate being blamed twice now for issues that I did not cause.
Mfg Campaign: 11594443
Recall Date: Jun 14, 2024
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving on the interstate at about 65 mph both the screen for the speedometer and the screen with the radio controls went totally black/blank. After about 2-3 minutes it came back on. The car continued to operate normally when this occurred. The car is new with only about 400 miles.
Corrective Action:
While driving on the interstate at about 65 mph both the screen for the speedometer and the screen with the radio controls went totally black/blank. After about 2-3 minutes it came back on. The car continued to operate normally when this occurred. The car is new with only about 400 miles.
Additional Notes:
While driving on the interstate at about 65 mph both the screen for the speedometer and the screen with the radio controls went totally black/blank. After about 2-3 minutes it came back on. The car continued to operate normally when this occurred. The car is new with only about 400 miles.
Mfg Campaign: 11593496
Recall Date: Jun 10, 2024
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