Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202321200
Recall Date: Apr 8, 2021
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N202313440
Recall Date: Oct 29, 2020
General Motors Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2019 Buick Encore, Chevrolet Spark, Traverse, and Trax vehicles. The Sensing Diagnostic Module (SDM) on these vehicle may not have been turned off of "manufacturing mode," preventing the air bags from deploying in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18365
Recall Date: Nov 1, 2018
Consumer Complaints
451 ComplaintsGeneral Motors, Llc
Defect Description:
STEERING
Potential Consequences:
On Thursday 9/9/21, I found my car's alarm going off while parked in a parking lot. I was able to silence the alarm and enter the vehicle and turn it on. As I was driving toward the exit of the parking lot the windshield wipers went on, on their own and I was unable to turn them off. Then I lost control of my steering, several warnings and alerts went off on the dashboard and the car powered off in the middle of the road without any warning. Shortly after was able to turn the car on again and reverse and get it into a spot in the parking lot where again I lost steering, several alerts came on the dashboard and the car powered down again. I had my two young children in the car and we could have been hit, if this occurred on a highway this could have been deadly! I was able to start the car again, drove it around the parking lot safely for a few minutes and then the incident occurred a third time in the exit lane of the parking lot. We called for a tow truck. The car would not turn on again for several hours. When it did turn on it was moved to a safe location where it powered off spontaneously a 4th time. When the car was picked up by the tow truck the following morning the car alarm was going off again and the doors were locking and unlocking spontaneously on their own. Onstar sent a diagnostic report indicating an issue with the Engine and Transmission System. The vehicle was towed to Millenium Chevrolet in Hempstead. They were not able to check the car until Monday 9/13/21. They replaced the battery, but were unable to identify the source of the problem. After the battery was replaced, we were alerted that the horn was not working and the doors were locking and unlocking spontaneously.
Corrective Action:
On Thursday 9/9/21, I found my car's alarm going off while parked in a parking lot. I was able to silence the alarm and enter the vehicle and turn it on. As I was driving toward the exit of the parking lot the windshield wipers went on, on their own and I was unable to turn them off. Then I lost control of my steering, several warnings and alerts went off on the dashboard and the car powered off in the middle of the road without any warning. Shortly after was able to turn the car on again and reverse and get it into a spot in the parking lot where again I lost steering, several alerts came on the dashboard and the car powered down again. I had my two young children in the car and we could have been hit, if this occurred on a highway this could have been deadly! I was able to start the car again, drove it around the parking lot safely for a few minutes and then the incident occurred a third time in the exit lane of the parking lot. We called for a tow truck. The car would not turn on again for several hours. When it did turn on it was moved to a safe location where it powered off spontaneously a 4th time. When the car was picked up by the tow truck the following morning the car alarm was going off again and the doors were locking and unlocking spontaneously on their own. Onstar sent a diagnostic report indicating an issue with the Engine and Transmission System. The vehicle was towed to Millenium Chevrolet in Hempstead. They were not able to check the car until Monday 9/13/21. They replaced the battery, but were unable to identify the source of the problem. After the battery was replaced, we were alerted that the horn was not working and the doors were locking and unlocking spontaneously.
Additional Notes:
On Thursday 9/9/21, I found my car's alarm going off while parked in a parking lot. I was able to silence the alarm and enter the vehicle and turn it on. As I was driving toward the exit of the parking lot the windshield wipers went on, on their own and I was unable to turn them off. Then I lost control of my steering, several warnings and alerts went off on the dashboard and the car powered off in the middle of the road without any warning. Shortly after was able to turn the car on again and reverse and get it into a spot in the parking lot where again I lost steering, several alerts came on the dashboard and the car powered down again. I had my two young children in the car and we could have been hit, if this occurred on a highway this could have been deadly! I was able to start the car again, drove it around the parking lot safely for a few minutes and then the incident occurred a third time in the exit lane of the parking lot. We called for a tow truck. The car would not turn on again for several hours. When it did turn on it was moved to a safe location where it powered off spontaneously a 4th time. When the car was picked up by the tow truck the following morning the car alarm was going off again and the doors were locking and unlocking spontaneously on their own. Onstar sent a diagnostic report indicating an issue with the Engine and Transmission System. The vehicle was towed to Millenium Chevrolet in Hempstead. They were not able to check the car until Monday 9/13/21. They replaced the battery, but were unable to identify the source of the problem. After the battery was replaced, we were alerted that the horn was not working and the doors were locking and unlocking spontaneously.
Mfg Campaign: 11433032
Recall Date: Sep 15, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Chevrolet Traverse. The contact stated that after slowing down and coming to a stop, the START/STOP function activated however, the vehicle failed to restart. The contact had the vehicle towed to the dealer who diagnosed that either the starter or 350 Amp Fuse had failed and needed to be replaced. The contact was informed that the bearings were also loose and needed to be tightened. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 22,200.
Corrective Action:
The contact owns a 2019 Chevrolet Traverse. The contact stated that after slowing down and coming to a stop, the START/STOP function activated however, the vehicle failed to restart. The contact had the vehicle towed to the dealer who diagnosed that either the starter or 350 Amp Fuse had failed and needed to be replaced. The contact was informed that the bearings were also loose and needed to be tightened. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 22,200.
Additional Notes:
The contact owns a 2019 Chevrolet Traverse. The contact stated that after slowing down and coming to a stop, the START/STOP function activated however, the vehicle failed to restart. The contact had the vehicle towed to the dealer who diagnosed that either the starter or 350 Amp Fuse had failed and needed to be replaced. The contact was informed that the bearings were also loose and needed to be tightened. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 22,200.
Mfg Campaign: 11433097
Recall Date: Sep 15, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
When car is put into park and I turn off the car with the push button, I get a message of “shift to park”. The car is in park but the car doesn’t think it’s in park and won’t fully shut down. Warning chimes continue. Tapping the shifter control forward to the radio seems to kick it back in and the car shuts down with no more warning chimes. Looked this up online and there are numerous people complaining about this and it happening to them. Sounds like the whole shifter assembly needs replacing. It doesn’t matter if I’m close to home or a thousand miles away, what happens when I can’t tap the shifter to get it to shut down completely? Safety and mechanical issue that has to be addressed and fixed. Thank you.
Corrective Action:
When car is put into park and I turn off the car with the push button, I get a message of “shift to park”. The car is in park but the car doesn’t think it’s in park and won’t fully shut down. Warning chimes continue. Tapping the shifter control forward to the radio seems to kick it back in and the car shuts down with no more warning chimes. Looked this up online and there are numerous people complaining about this and it happening to them. Sounds like the whole shifter assembly needs replacing. It doesn’t matter if I’m close to home or a thousand miles away, what happens when I can’t tap the shifter to get it to shut down completely? Safety and mechanical issue that has to be addressed and fixed. Thank you.
Additional Notes:
When car is put into park and I turn off the car with the push button, I get a message of “shift to park”. The car is in park but the car doesn’t think it’s in park and won’t fully shut down. Warning chimes continue. Tapping the shifter control forward to the radio seems to kick it back in and the car shuts down with no more warning chimes. Looked this up online and there are numerous people complaining about this and it happening to them. Sounds like the whole shifter assembly needs replacing. It doesn’t matter if I’m close to home or a thousand miles away, what happens when I can’t tap the shifter to get it to shut down completely? Safety and mechanical issue that has to be addressed and fixed. Thank you.
Mfg Campaign: 11431946
Recall Date: Sep 7, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Car began to not shift to park when attempting to park. Dealer said it was a common problem and it is a huge safety issue as if the car is not engaging in park it could be in an unsafe condition on an incline and begin to roll. There maybe other issues I'm not even aware of but I feel gm should recall this defect if it especially a known issue among many vehicles.
Corrective Action:
Car began to not shift to park when attempting to park. Dealer said it was a common problem and it is a huge safety issue as if the car is not engaging in park it could be in an unsafe condition on an incline and begin to roll. There maybe other issues I'm not even aware of but I feel gm should recall this defect if it especially a known issue among many vehicles.
Additional Notes:
Car began to not shift to park when attempting to park. Dealer said it was a common problem and it is a huge safety issue as if the car is not engaging in park it could be in an unsafe condition on an incline and begin to roll. There maybe other issues I'm not even aware of but I feel gm should recall this defect if it especially a known issue among many vehicles.
Mfg Campaign: 11431461
Recall Date: Sep 2, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
After shifting my 2019 Chevrolet Traverse into park, an “Action Required” message appears on the dash that says, “Shift to Park”. But, the car is already in park. Due to this action required message the car will not properly shut off.The only way I am able to shut the car off is by restarting it and shifting into reverse or drive, back to park. Sometimes it takes up to six times of going through this process to get the car to shut off. This issue has been going on for over a month. I arrived at the dealership for a scheduled oil change and the car did the same as I parked in their garage. I had a tech come out to see what was going on. He told me that Chevrolet was aware that this was happening in at least 4 models, including my Traverse. He immediately knew what the fix was. It was explained to me that there was a bulletin, but not a recall for this issue. The dealership said they could fix it for $140, and because I was 7,000 out of my bumper to bumper I had no choice but to pay the amount. If Chevrolet knows this is an issue then they should be covering the cost to repair it. It is bulletin #19-NA-206. They installed a SL-N-Switch and an N-Harness. They also removed transmission range selector and removed and replaced wiring harness on the selector to a newer design, that’s supposed to stop the issue.
Corrective Action:
After shifting my 2019 Chevrolet Traverse into park, an “Action Required” message appears on the dash that says, “Shift to Park”. But, the car is already in park. Due to this action required message the car will not properly shut off.The only way I am able to shut the car off is by restarting it and shifting into reverse or drive, back to park. Sometimes it takes up to six times of going through this process to get the car to shut off. This issue has been going on for over a month. I arrived at the dealership for a scheduled oil change and the car did the same as I parked in their garage. I had a tech come out to see what was going on. He told me that Chevrolet was aware that this was happening in at least 4 models, including my Traverse. He immediately knew what the fix was. It was explained to me that there was a bulletin, but not a recall for this issue. The dealership said they could fix it for $140, and because I was 7,000 out of my bumper to bumper I had no choice but to pay the amount. If Chevrolet knows this is an issue then they should be covering the cost to repair it. It is bulletin #19-NA-206. They installed a SL-N-Switch and an N-Harness. They also removed transmission range selector and removed and replaced wiring harness on the selector to a newer design, that’s supposed to stop the issue.
Additional Notes:
After shifting my 2019 Chevrolet Traverse into park, an “Action Required” message appears on the dash that says, “Shift to Park”. But, the car is already in park. Due to this action required message the car will not properly shut off.The only way I am able to shut the car off is by restarting it and shifting into reverse or drive, back to park. Sometimes it takes up to six times of going through this process to get the car to shut off. This issue has been going on for over a month. I arrived at the dealership for a scheduled oil change and the car did the same as I parked in their garage. I had a tech come out to see what was going on. He told me that Chevrolet was aware that this was happening in at least 4 models, including my Traverse. He immediately knew what the fix was. It was explained to me that there was a bulletin, but not a recall for this issue. The dealership said they could fix it for $140, and because I was 7,000 out of my bumper to bumper I had no choice but to pay the amount. If Chevrolet knows this is an issue then they should be covering the cost to repair it. It is bulletin #19-NA-206. They installed a SL-N-Switch and an N-Harness. They also removed transmission range selector and removed and replaced wiring harness on the selector to a newer design, that’s supposed to stop the issue.
Mfg Campaign: 11430528
Recall Date: Aug 25, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
"Shift to park!" Keeps coming up on my dash, and sometimes nothing works. I get this message every time I park just about.
Corrective Action:
"Shift to park!" Keeps coming up on my dash, and sometimes nothing works. I get this message every time I park just about.
Additional Notes:
"Shift to park!" Keeps coming up on my dash, and sometimes nothing works. I get this message every time I park just about.
Mfg Campaign: 11430348
Recall Date: Aug 24, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
"Shift to park!" Keeps coming up on my dash, and sometimes nothing works. I get this message every time I park just about.
Corrective Action:
"Shift to park!" Keeps coming up on my dash, and sometimes nothing works. I get this message every time I park just about.
Additional Notes:
"Shift to park!" Keeps coming up on my dash, and sometimes nothing works. I get this message every time I park just about.
Mfg Campaign: 11430348
Recall Date: Aug 24, 2021
General Motors, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
"Shift to park!" Keeps coming up on my dash, and sometimes nothing works. I get this message every time I park just about.
Corrective Action:
"Shift to park!" Keeps coming up on my dash, and sometimes nothing works. I get this message every time I park just about.
Additional Notes:
"Shift to park!" Keeps coming up on my dash, and sometimes nothing works. I get this message every time I park just about.
Mfg Campaign: 11430348
Recall Date: Aug 24, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When I shift to park, the system doesn’t recognize I’m in park and won’t let me turn the car off. I have to jiggle the shift? and sometimes have to put it in a different gear before trying to put it in park again.
Corrective Action:
When I shift to park, the system doesn’t recognize I’m in park and won’t let me turn the car off. I have to jiggle the shift? and sometimes have to put it in a different gear before trying to put it in park again.
Additional Notes:
When I shift to park, the system doesn’t recognize I’m in park and won’t let me turn the car off. I have to jiggle the shift? and sometimes have to put it in a different gear before trying to put it in park again.
Mfg Campaign: 11430366
Recall Date: Aug 24, 2021
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
We have major paint chipping and peeling issues, the gear selector will not recognize park at times and we have had the catalytic converter replaced in the 2.5 years of owning (we are the only owners).
Corrective Action:
We have major paint chipping and peeling issues, the gear selector will not recognize park at times and we have had the catalytic converter replaced in the 2.5 years of owning (we are the only owners).
Additional Notes:
We have major paint chipping and peeling issues, the gear selector will not recognize park at times and we have had the catalytic converter replaced in the 2.5 years of owning (we are the only owners).
Mfg Campaign: 11429837
Recall Date: Aug 20, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We have major paint chipping and peeling issues, the gear selector will not recognize park at times and we have had the catalytic converter replaced in the 2.5 years of owning (we are the only owners).
Corrective Action:
We have major paint chipping and peeling issues, the gear selector will not recognize park at times and we have had the catalytic converter replaced in the 2.5 years of owning (we are the only owners).
Additional Notes:
We have major paint chipping and peeling issues, the gear selector will not recognize park at times and we have had the catalytic converter replaced in the 2.5 years of owning (we are the only owners).
Mfg Campaign: 11429837
Recall Date: Aug 20, 2021
General Motors, Llc
Defect Description:
TIRES
Potential Consequences:
My 2019 Chevy Traverse was purchased new in August of 2018. It has approx 34,500 miles on it as of 7/26/21. Tire size: 255/55 R 20 107H. The vehicle has been in for regular maintenance/service at the original dealership since it was purchased. Around March 2021, I noticed the outside tread on all 4 tires becoming brittle and breaking off. There are small chunks of the tread missing and some type of thread showing where the chunks have come off. I went to my local Costco and the associate in the tire department told me that I should not be driving on it because the tires could blow. I wanted a second opinion and went to my local Discount Tire. The associate told me that what was happening was called "chunking" and it was not common (actually rare to happen) and I should call Continental Tire. No alarms/warning lamps have gone off due to this issue.
Corrective Action:
My 2019 Chevy Traverse was purchased new in August of 2018. It has approx 34,500 miles on it as of 7/26/21. Tire size: 255/55 R 20 107H. The vehicle has been in for regular maintenance/service at the original dealership since it was purchased. Around March 2021, I noticed the outside tread on all 4 tires becoming brittle and breaking off. There are small chunks of the tread missing and some type of thread showing where the chunks have come off. I went to my local Costco and the associate in the tire department told me that I should not be driving on it because the tires could blow. I wanted a second opinion and went to my local Discount Tire. The associate told me that what was happening was called "chunking" and it was not common (actually rare to happen) and I should call Continental Tire. No alarms/warning lamps have gone off due to this issue.
Additional Notes:
My 2019 Chevy Traverse was purchased new in August of 2018. It has approx 34,500 miles on it as of 7/26/21. Tire size: 255/55 R 20 107H. The vehicle has been in for regular maintenance/service at the original dealership since it was purchased. Around March 2021, I noticed the outside tread on all 4 tires becoming brittle and breaking off. There are small chunks of the tread missing and some type of thread showing where the chunks have come off. I went to my local Costco and the associate in the tire department told me that I should not be driving on it because the tires could blow. I wanted a second opinion and went to my local Discount Tire. The associate told me that what was happening was called "chunking" and it was not common (actually rare to happen) and I should call Continental Tire. No alarms/warning lamps have gone off due to this issue.
Mfg Campaign: 11426489
Recall Date: Jul 26, 2021
General Motors, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Shift to Park alert and gear parking issue. This is a big issue with GM cars/SUVs after I searched online. Looks like a manufacturer parts’ defects in gear box.
Corrective Action:
Shift to Park alert and gear parking issue. This is a big issue with GM cars/SUVs after I searched online. Looks like a manufacturer parts’ defects in gear box.
Additional Notes:
Shift to Park alert and gear parking issue. This is a big issue with GM cars/SUVs after I searched online. Looks like a manufacturer parts’ defects in gear box.
Mfg Campaign: 11425406
Recall Date: Jul 19, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
When placing the car in park, a "shift into park" warning appears on the dashboard even though the vehicle is actually in park. The problem appears to be a shift relay that is not making contact with the metal tab that depresses the sensor telling the computer the vehicle is in fact in park. Not thinking the car is in park can cause a driver to panic the car is going to roll into another car, fixed object or another person. This problem has been confirmed multiple times and there is currently a GM bulletin out on the problem. The fix is to replace the entire shift assembly at the owner's cost - $500. The only warning message received is '"shift into park".
Corrective Action:
When placing the car in park, a "shift into park" warning appears on the dashboard even though the vehicle is actually in park. The problem appears to be a shift relay that is not making contact with the metal tab that depresses the sensor telling the computer the vehicle is in fact in park. Not thinking the car is in park can cause a driver to panic the car is going to roll into another car, fixed object or another person. This problem has been confirmed multiple times and there is currently a GM bulletin out on the problem. The fix is to replace the entire shift assembly at the owner's cost - $500. The only warning message received is '"shift into park".
Additional Notes:
When placing the car in park, a "shift into park" warning appears on the dashboard even though the vehicle is actually in park. The problem appears to be a shift relay that is not making contact with the metal tab that depresses the sensor telling the computer the vehicle is in fact in park. Not thinking the car is in park can cause a driver to panic the car is going to roll into another car, fixed object or another person. This problem has been confirmed multiple times and there is currently a GM bulletin out on the problem. The fix is to replace the entire shift assembly at the owner's cost - $500. The only warning message received is '"shift into park".
Mfg Campaign: 11424312
Recall Date: Jul 11, 2021
General Motors, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Driving on freeway all of a sudden sunroof just shattered
Corrective Action:
Driving on freeway all of a sudden sunroof just shattered
Additional Notes:
Driving on freeway all of a sudden sunroof just shattered
Mfg Campaign: 11421764
Recall Date: Jun 22, 2021
General Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PURCHASED 3/1/2019 PROBLEMS SINCE 4/18/2019 ELECTRICAL SYSTEM MALFUNCTIONING. REMOTE LEFT IN VEHICLE WARNING WHEN NO KEY IN VEHICLE, REAR VIEW MIRROR OVERHEATING (OVER 110*) CELLPHONE CHARGING PORT OVERHEATING, BLIND SPOT DETECTION MALFUNCTIONING, FORWARD COLLISION DETECTION MALFUNCTIONING, NAVIGATION AND IPHONE AUDIO CONNECTIONS MALFUNCTIONING. MIRROR WAS REPLACED ONCE. REAR CAMERA WAS REPLACED TWICE. THIS WAS AFTER A GM SERVICE PERSON WAS SENT DOWN TO ROTOLO TO LOOK INTO IT. SINCE THEN NOTHING HAS BEEN REPAIRED. SERVICE REPS KEEP SAYING THEY CAN'T GET IT TO DUPLICATE THE PROBLEMS. WE HAVE VIDEO AND PHOTOS OF ISSUES. MATT WOLF WAS THE GM INVESTIGATOR. HE NEVER RETURNS CALLS/EMAILS. YESTERDAY AFTER SEVERAL PHONE CALLS TO DIFFERENT GM DEPARTMENTS, I WAS INFORMED HE NO LONGER WORKS WITH THE COMPANY. THE LAST THING I WAS TOLD WAS TO WAIT FOR A CALL TO BRING THE VEHICLE INTO ROTOLO SO ANOTHER GM SERVICE PERSON WOULD BE SENT. THAT WAS OVER 2 MONTHS AGO. SINCE NO ONE HAS CALLED I SCHEDULED ANOTHER SERVICE FOR SAT. VEHICLE CANNOT BE DRIVEN AND HAS TO SIT PARKED. IT IS UNSAFE TO DRIVE. PROBLEMS ONGOING SINCE 4/2019.
Corrective Action:
PURCHASED 3/1/2019 PROBLEMS SINCE 4/18/2019 ELECTRICAL SYSTEM MALFUNCTIONING. REMOTE LEFT IN VEHICLE WARNING WHEN NO KEY IN VEHICLE, REAR VIEW MIRROR OVERHEATING (OVER 110*) CELLPHONE CHARGING PORT OVERHEATING, BLIND SPOT DETECTION MALFUNCTIONING, FORWARD COLLISION DETECTION MALFUNCTIONING, NAVIGATION AND IPHONE AUDIO CONNECTIONS MALFUNCTIONING. MIRROR WAS REPLACED ONCE. REAR CAMERA WAS REPLACED TWICE. THIS WAS AFTER A GM SERVICE PERSON WAS SENT DOWN TO ROTOLO TO LOOK INTO IT. SINCE THEN NOTHING HAS BEEN REPAIRED. SERVICE REPS KEEP SAYING THEY CAN'T GET IT TO DUPLICATE THE PROBLEMS. WE HAVE VIDEO AND PHOTOS OF ISSUES. MATT WOLF WAS THE GM INVESTIGATOR. HE NEVER RETURNS CALLS/EMAILS. YESTERDAY AFTER SEVERAL PHONE CALLS TO DIFFERENT GM DEPARTMENTS, I WAS INFORMED HE NO LONGER WORKS WITH THE COMPANY. THE LAST THING I WAS TOLD WAS TO WAIT FOR A CALL TO BRING THE VEHICLE INTO ROTOLO SO ANOTHER GM SERVICE PERSON WOULD BE SENT. THAT WAS OVER 2 MONTHS AGO. SINCE NO ONE HAS CALLED I SCHEDULED ANOTHER SERVICE FOR SAT. VEHICLE CANNOT BE DRIVEN AND HAS TO SIT PARKED. IT IS UNSAFE TO DRIVE. PROBLEMS ONGOING SINCE 4/2019.
Additional Notes:
PURCHASED 3/1/2019 PROBLEMS SINCE 4/18/2019 ELECTRICAL SYSTEM MALFUNCTIONING. REMOTE LEFT IN VEHICLE WARNING WHEN NO KEY IN VEHICLE, REAR VIEW MIRROR OVERHEATING (OVER 110*) CELLPHONE CHARGING PORT OVERHEATING, BLIND SPOT DETECTION MALFUNCTIONING, FORWARD COLLISION DETECTION MALFUNCTIONING, NAVIGATION AND IPHONE AUDIO CONNECTIONS MALFUNCTIONING. MIRROR WAS REPLACED ONCE. REAR CAMERA WAS REPLACED TWICE. THIS WAS AFTER A GM SERVICE PERSON WAS SENT DOWN TO ROTOLO TO LOOK INTO IT. SINCE THEN NOTHING HAS BEEN REPAIRED. SERVICE REPS KEEP SAYING THEY CAN'T GET IT TO DUPLICATE THE PROBLEMS. WE HAVE VIDEO AND PHOTOS OF ISSUES. MATT WOLF WAS THE GM INVESTIGATOR. HE NEVER RETURNS CALLS/EMAILS. YESTERDAY AFTER SEVERAL PHONE CALLS TO DIFFERENT GM DEPARTMENTS, I WAS INFORMED HE NO LONGER WORKS WITH THE COMPANY. THE LAST THING I WAS TOLD WAS TO WAIT FOR A CALL TO BRING THE VEHICLE INTO ROTOLO SO ANOTHER GM SERVICE PERSON WOULD BE SENT. THAT WAS OVER 2 MONTHS AGO. SINCE NO ONE HAS CALLED I SCHEDULED ANOTHER SERVICE FOR SAT. VEHICLE CANNOT BE DRIVEN AND HAS TO SIT PARKED. IT IS UNSAFE TO DRIVE. PROBLEMS ONGOING SINCE 4/2019.
Mfg Campaign: 11414550
Recall Date: Apr 30, 2021
General Motors, Llc
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
PURCHASED 3/1/2019 PROBLEMS SINCE 4/18/2019 ELECTRICAL SYSTEM MALFUNCTIONING. REMOTE LEFT IN VEHICLE WARNING WHEN NO KEY IN VEHICLE, REAR VIEW MIRROR OVERHEATING (OVER 110*) CELLPHONE CHARGING PORT OVERHEATING, BLIND SPOT DETECTION MALFUNCTIONING, FORWARD COLLISION DETECTION MALFUNCTIONING, NAVIGATION AND IPHONE AUDIO CONNECTIONS MALFUNCTIONING. MIRROR WAS REPLACED ONCE. REAR CAMERA WAS REPLACED TWICE. THIS WAS AFTER A GM SERVICE PERSON WAS SENT DOWN TO ROTOLO TO LOOK INTO IT. SINCE THEN NOTHING HAS BEEN REPAIRED. SERVICE REPS KEEP SAYING THEY CAN'T GET IT TO DUPLICATE THE PROBLEMS. WE HAVE VIDEO AND PHOTOS OF ISSUES. MATT WOLF WAS THE GM INVESTIGATOR. HE NEVER RETURNS CALLS/EMAILS. YESTERDAY AFTER SEVERAL PHONE CALLS TO DIFFERENT GM DEPARTMENTS, I WAS INFORMED HE NO LONGER WORKS WITH THE COMPANY. THE LAST THING I WAS TOLD WAS TO WAIT FOR A CALL TO BRING THE VEHICLE INTO ROTOLO SO ANOTHER GM SERVICE PERSON WOULD BE SENT. THAT WAS OVER 2 MONTHS AGO. SINCE NO ONE HAS CALLED I SCHEDULED ANOTHER SERVICE FOR SAT. VEHICLE CANNOT BE DRIVEN AND HAS TO SIT PARKED. IT IS UNSAFE TO DRIVE. PROBLEMS ONGOING SINCE 4/2019.
Corrective Action:
PURCHASED 3/1/2019 PROBLEMS SINCE 4/18/2019 ELECTRICAL SYSTEM MALFUNCTIONING. REMOTE LEFT IN VEHICLE WARNING WHEN NO KEY IN VEHICLE, REAR VIEW MIRROR OVERHEATING (OVER 110*) CELLPHONE CHARGING PORT OVERHEATING, BLIND SPOT DETECTION MALFUNCTIONING, FORWARD COLLISION DETECTION MALFUNCTIONING, NAVIGATION AND IPHONE AUDIO CONNECTIONS MALFUNCTIONING. MIRROR WAS REPLACED ONCE. REAR CAMERA WAS REPLACED TWICE. THIS WAS AFTER A GM SERVICE PERSON WAS SENT DOWN TO ROTOLO TO LOOK INTO IT. SINCE THEN NOTHING HAS BEEN REPAIRED. SERVICE REPS KEEP SAYING THEY CAN'T GET IT TO DUPLICATE THE PROBLEMS. WE HAVE VIDEO AND PHOTOS OF ISSUES. MATT WOLF WAS THE GM INVESTIGATOR. HE NEVER RETURNS CALLS/EMAILS. YESTERDAY AFTER SEVERAL PHONE CALLS TO DIFFERENT GM DEPARTMENTS, I WAS INFORMED HE NO LONGER WORKS WITH THE COMPANY. THE LAST THING I WAS TOLD WAS TO WAIT FOR A CALL TO BRING THE VEHICLE INTO ROTOLO SO ANOTHER GM SERVICE PERSON WOULD BE SENT. THAT WAS OVER 2 MONTHS AGO. SINCE NO ONE HAS CALLED I SCHEDULED ANOTHER SERVICE FOR SAT. VEHICLE CANNOT BE DRIVEN AND HAS TO SIT PARKED. IT IS UNSAFE TO DRIVE. PROBLEMS ONGOING SINCE 4/2019.
Additional Notes:
PURCHASED 3/1/2019 PROBLEMS SINCE 4/18/2019 ELECTRICAL SYSTEM MALFUNCTIONING. REMOTE LEFT IN VEHICLE WARNING WHEN NO KEY IN VEHICLE, REAR VIEW MIRROR OVERHEATING (OVER 110*) CELLPHONE CHARGING PORT OVERHEATING, BLIND SPOT DETECTION MALFUNCTIONING, FORWARD COLLISION DETECTION MALFUNCTIONING, NAVIGATION AND IPHONE AUDIO CONNECTIONS MALFUNCTIONING. MIRROR WAS REPLACED ONCE. REAR CAMERA WAS REPLACED TWICE. THIS WAS AFTER A GM SERVICE PERSON WAS SENT DOWN TO ROTOLO TO LOOK INTO IT. SINCE THEN NOTHING HAS BEEN REPAIRED. SERVICE REPS KEEP SAYING THEY CAN'T GET IT TO DUPLICATE THE PROBLEMS. WE HAVE VIDEO AND PHOTOS OF ISSUES. MATT WOLF WAS THE GM INVESTIGATOR. HE NEVER RETURNS CALLS/EMAILS. YESTERDAY AFTER SEVERAL PHONE CALLS TO DIFFERENT GM DEPARTMENTS, I WAS INFORMED HE NO LONGER WORKS WITH THE COMPANY. THE LAST THING I WAS TOLD WAS TO WAIT FOR A CALL TO BRING THE VEHICLE INTO ROTOLO SO ANOTHER GM SERVICE PERSON WOULD BE SENT. THAT WAS OVER 2 MONTHS AGO. SINCE NO ONE HAS CALLED I SCHEDULED ANOTHER SERVICE FOR SAT. VEHICLE CANNOT BE DRIVEN AND HAS TO SIT PARKED. IT IS UNSAFE TO DRIVE. PROBLEMS ONGOING SINCE 4/2019.
Mfg Campaign: 11414550
Recall Date: Apr 30, 2021
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
PURCHASED 3/1/2019 PROBLEMS SINCE 4/18/2019 ELECTRICAL SYSTEM MALFUNCTIONING. REMOTE LEFT IN VEHICLE WARNING WHEN NO KEY IN VEHICLE, REAR VIEW MIRROR OVERHEATING (OVER 110*) CELLPHONE CHARGING PORT OVERHEATING, BLIND SPOT DETECTION MALFUNCTIONING, FORWARD COLLISION DETECTION MALFUNCTIONING, NAVIGATION AND IPHONE AUDIO CONNECTIONS MALFUNCTIONING. MIRROR WAS REPLACED ONCE. REAR CAMERA WAS REPLACED TWICE. THIS WAS AFTER A GM SERVICE PERSON WAS SENT DOWN TO ROTOLO TO LOOK INTO IT. SINCE THEN NOTHING HAS BEEN REPAIRED. SERVICE REPS KEEP SAYING THEY CAN'T GET IT TO DUPLICATE THE PROBLEMS. WE HAVE VIDEO AND PHOTOS OF ISSUES. MATT WOLF WAS THE GM INVESTIGATOR. HE NEVER RETURNS CALLS/EMAILS. YESTERDAY AFTER SEVERAL PHONE CALLS TO DIFFERENT GM DEPARTMENTS, I WAS INFORMED HE NO LONGER WORKS WITH THE COMPANY. THE LAST THING I WAS TOLD WAS TO WAIT FOR A CALL TO BRING THE VEHICLE INTO ROTOLO SO ANOTHER GM SERVICE PERSON WOULD BE SENT. THAT WAS OVER 2 MONTHS AGO. SINCE NO ONE HAS CALLED I SCHEDULED ANOTHER SERVICE FOR SAT. VEHICLE CANNOT BE DRIVEN AND HAS TO SIT PARKED. IT IS UNSAFE TO DRIVE. PROBLEMS ONGOING SINCE 4/2019.
Corrective Action:
PURCHASED 3/1/2019 PROBLEMS SINCE 4/18/2019 ELECTRICAL SYSTEM MALFUNCTIONING. REMOTE LEFT IN VEHICLE WARNING WHEN NO KEY IN VEHICLE, REAR VIEW MIRROR OVERHEATING (OVER 110*) CELLPHONE CHARGING PORT OVERHEATING, BLIND SPOT DETECTION MALFUNCTIONING, FORWARD COLLISION DETECTION MALFUNCTIONING, NAVIGATION AND IPHONE AUDIO CONNECTIONS MALFUNCTIONING. MIRROR WAS REPLACED ONCE. REAR CAMERA WAS REPLACED TWICE. THIS WAS AFTER A GM SERVICE PERSON WAS SENT DOWN TO ROTOLO TO LOOK INTO IT. SINCE THEN NOTHING HAS BEEN REPAIRED. SERVICE REPS KEEP SAYING THEY CAN'T GET IT TO DUPLICATE THE PROBLEMS. WE HAVE VIDEO AND PHOTOS OF ISSUES. MATT WOLF WAS THE GM INVESTIGATOR. HE NEVER RETURNS CALLS/EMAILS. YESTERDAY AFTER SEVERAL PHONE CALLS TO DIFFERENT GM DEPARTMENTS, I WAS INFORMED HE NO LONGER WORKS WITH THE COMPANY. THE LAST THING I WAS TOLD WAS TO WAIT FOR A CALL TO BRING THE VEHICLE INTO ROTOLO SO ANOTHER GM SERVICE PERSON WOULD BE SENT. THAT WAS OVER 2 MONTHS AGO. SINCE NO ONE HAS CALLED I SCHEDULED ANOTHER SERVICE FOR SAT. VEHICLE CANNOT BE DRIVEN AND HAS TO SIT PARKED. IT IS UNSAFE TO DRIVE. PROBLEMS ONGOING SINCE 4/2019.
Additional Notes:
PURCHASED 3/1/2019 PROBLEMS SINCE 4/18/2019 ELECTRICAL SYSTEM MALFUNCTIONING. REMOTE LEFT IN VEHICLE WARNING WHEN NO KEY IN VEHICLE, REAR VIEW MIRROR OVERHEATING (OVER 110*) CELLPHONE CHARGING PORT OVERHEATING, BLIND SPOT DETECTION MALFUNCTIONING, FORWARD COLLISION DETECTION MALFUNCTIONING, NAVIGATION AND IPHONE AUDIO CONNECTIONS MALFUNCTIONING. MIRROR WAS REPLACED ONCE. REAR CAMERA WAS REPLACED TWICE. THIS WAS AFTER A GM SERVICE PERSON WAS SENT DOWN TO ROTOLO TO LOOK INTO IT. SINCE THEN NOTHING HAS BEEN REPAIRED. SERVICE REPS KEEP SAYING THEY CAN'T GET IT TO DUPLICATE THE PROBLEMS. WE HAVE VIDEO AND PHOTOS OF ISSUES. MATT WOLF WAS THE GM INVESTIGATOR. HE NEVER RETURNS CALLS/EMAILS. YESTERDAY AFTER SEVERAL PHONE CALLS TO DIFFERENT GM DEPARTMENTS, I WAS INFORMED HE NO LONGER WORKS WITH THE COMPANY. THE LAST THING I WAS TOLD WAS TO WAIT FOR A CALL TO BRING THE VEHICLE INTO ROTOLO SO ANOTHER GM SERVICE PERSON WOULD BE SENT. THAT WAS OVER 2 MONTHS AGO. SINCE NO ONE HAS CALLED I SCHEDULED ANOTHER SERVICE FOR SAT. VEHICLE CANNOT BE DRIVEN AND HAS TO SIT PARKED. IT IS UNSAFE TO DRIVE. PROBLEMS ONGOING SINCE 4/2019.
Mfg Campaign: 11414550
Recall Date: Apr 30, 2021
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
MY6 VEHICLE IS TAKING 6 OR 7 TIMES TO SHUT OFF WHEN IN PARK. IT KEEPS SAYING "PUT VEHICLE IN PARK" AND IT ALSO SAYS ADVISORY PROBLEM. I CALLED CIOICA CHEVROLET IN PRINCETON NJ ON APRIL 5, 2021, AND THEY SAID I HAVE TO WAIT FOR AN APPOINTMENT BECAUSE THEY ARE ALL BOOKED UP AND IT WILL BE A VERY LONG WAIT, I ASK IF O COULD DROP IT OFF AND GET A LOANER CAR AND THEY SAID NO, I AM HOPING THIS DONT GET WORSE AND THEN I WILLBE VERY MAD, THEY ALSO TOLD ME THEY ABOUT 9 TRAVERSE IN WITH THE SAME PROBLE. PLEASE GET THE TO TAKE THE IN AND GIVE ME A LOANER
Corrective Action:
MY6 VEHICLE IS TAKING 6 OR 7 TIMES TO SHUT OFF WHEN IN PARK. IT KEEPS SAYING "PUT VEHICLE IN PARK" AND IT ALSO SAYS ADVISORY PROBLEM. I CALLED CIOICA CHEVROLET IN PRINCETON NJ ON APRIL 5, 2021, AND THEY SAID I HAVE TO WAIT FOR AN APPOINTMENT BECAUSE THEY ARE ALL BOOKED UP AND IT WILL BE A VERY LONG WAIT, I ASK IF O COULD DROP IT OFF AND GET A LOANER CAR AND THEY SAID NO, I AM HOPING THIS DONT GET WORSE AND THEN I WILLBE VERY MAD, THEY ALSO TOLD ME THEY ABOUT 9 TRAVERSE IN WITH THE SAME PROBLE. PLEASE GET THE TO TAKE THE IN AND GIVE ME A LOANER
Additional Notes:
MY6 VEHICLE IS TAKING 6 OR 7 TIMES TO SHUT OFF WHEN IN PARK. IT KEEPS SAYING "PUT VEHICLE IN PARK" AND IT ALSO SAYS ADVISORY PROBLEM. I CALLED CIOICA CHEVROLET IN PRINCETON NJ ON APRIL 5, 2021, AND THEY SAID I HAVE TO WAIT FOR AN APPOINTMENT BECAUSE THEY ARE ALL BOOKED UP AND IT WILL BE A VERY LONG WAIT, I ASK IF O COULD DROP IT OFF AND GET A LOANER CAR AND THEY SAID NO, I AM HOPING THIS DONT GET WORSE AND THEN I WILLBE VERY MAD, THEY ALSO TOLD ME THEY ABOUT 9 TRAVERSE IN WITH THE SAME PROBLE. PLEASE GET THE TO TAKE THE IN AND GIVE ME A LOANER
Mfg Campaign: 11407102
Recall Date: Apr 8, 2021
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
MY6 VEHICLE IS TAKING 6 OR 7 TIMES TO SHUT OFF WHEN IN PARK. IT KEEPS SAYING "PUT VEHICLE IN PARK" AND IT ALSO SAYS ADVISORY PROBLEM. I CALLED CIOICA CHEVROLET IN PRINCETON NJ ON APRIL 5, 2021, AND THEY SAID I HAVE TO WAIT FOR AN APPOINTMENT BECAUSE THEY ARE ALL BOOKED UP AND IT WILL BE A VERY LONG WAIT, I ASK IF O COULD DROP IT OFF AND GET A LOANER CAR AND THEY SAID NO, I AM HOPING THIS DONT GET WORSE AND THEN I WILLBE VERY MAD, THEY ALSO TOLD ME THEY ABOUT 9 TRAVERSE IN WITH THE SAME PROBLE. PLEASE GET THE TO TAKE THE IN AND GIVE ME A LOANER
Corrective Action:
MY6 VEHICLE IS TAKING 6 OR 7 TIMES TO SHUT OFF WHEN IN PARK. IT KEEPS SAYING "PUT VEHICLE IN PARK" AND IT ALSO SAYS ADVISORY PROBLEM. I CALLED CIOICA CHEVROLET IN PRINCETON NJ ON APRIL 5, 2021, AND THEY SAID I HAVE TO WAIT FOR AN APPOINTMENT BECAUSE THEY ARE ALL BOOKED UP AND IT WILL BE A VERY LONG WAIT, I ASK IF O COULD DROP IT OFF AND GET A LOANER CAR AND THEY SAID NO, I AM HOPING THIS DONT GET WORSE AND THEN I WILLBE VERY MAD, THEY ALSO TOLD ME THEY ABOUT 9 TRAVERSE IN WITH THE SAME PROBLE. PLEASE GET THE TO TAKE THE IN AND GIVE ME A LOANER
Additional Notes:
MY6 VEHICLE IS TAKING 6 OR 7 TIMES TO SHUT OFF WHEN IN PARK. IT KEEPS SAYING "PUT VEHICLE IN PARK" AND IT ALSO SAYS ADVISORY PROBLEM. I CALLED CIOICA CHEVROLET IN PRINCETON NJ ON APRIL 5, 2021, AND THEY SAID I HAVE TO WAIT FOR AN APPOINTMENT BECAUSE THEY ARE ALL BOOKED UP AND IT WILL BE A VERY LONG WAIT, I ASK IF O COULD DROP IT OFF AND GET A LOANER CAR AND THEY SAID NO, I AM HOPING THIS DONT GET WORSE AND THEN I WILLBE VERY MAD, THEY ALSO TOLD ME THEY ABOUT 9 TRAVERSE IN WITH THE SAME PROBLE. PLEASE GET THE TO TAKE THE IN AND GIVE ME A LOANER
Mfg Campaign: 11407102
Recall Date: Apr 8, 2021
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury