Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC. (BMW) is recalling certain 2023-2024 X1, X5, X6, X7, XM, 530i, i5, 740i, 760i, i7, and 750e vehicles. Please see the recall report for a complete list of models and model years. The integrated brake (IB) system may malfunction and result in a loss of power brake assist or cause the Antilock Brake (ABS) and Dynamic Stability Control (DSC) systems to not function properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Oct 2, 2024
Bmw Of North America, Llc
Safety Issue:
BMW of North America (BMW) is recalling certain 2023-2024 X1, 2024-2025 X5, 2025 X6, 2023-2025 X7, 740i, 760i, 2024 XM, 530i, 540i, i7, 750e, X2, 2024-2025 i5, 2024 Rolls Royce Spectre, 2025 MINI Countryman S ALL4, JCW Countryman ALL4, and 2025 MINI Hardtop 2 Door (Cooper, Cooper S) vehicles. Please refer to the recall report for the complete list of models. The welds in the servomotor of the integrated brake control module may break, causing a loss of power brake assist and rear brake function. In addition, the Antilock Brake System (ABS) and Dynamic Stability Control (DSC) system may not function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owner's may contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Recall Date: Sep 18, 2024
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2024 X5 sDrive40i, X5 xDrive40i and X7 xDrive40i vehicles. The instrument panel may not have been manufactured properly, which can result in improper air bag deployment or the panel separating during air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Feb 23, 2024
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC. (BMW) is recalling certain 2023-2025 BMW, MINI, and Rolls-Royce vehicles. Please see the recall report for a complete list of models and model years. The integrated brake (IB) system may malfunction and result in a loss of power brake assist or cause the Antilock Brake (ABS) and Dynamic Stability Control (DSC) systems to not function properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Feb 12, 2024
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2023 BMW XM, 2024 BMW X5 sDrive40i, X5 xDrive40i, X5 M60i, X5 M, X5 xDrive50e, X6 xDrive40i, X6 M60i, X6 M, X7 xDrive40i, X7 M60i, and Alpina XB7 vehicles. The front passenger knee air bag may not deploy as intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Sep 7, 2023
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2024 X5 sDrive40i, X5 xDrive40i, X5 M60i, X5 M, xDrive 50e, 2024 X6 xDrive40i, X6 M60i, X6 M, 2024 X7 xDrive40i, X7 M60i, Alpina XB7, and 2023 XM vehicles. The knee air bag (driver and/or passenger) may not have been manufactured correctly, which can result in the knee air bag not deploying as intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jul 10, 2023
Consumer Complaints
96 ComplaintsBmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2024 BMW X7. The contact became aware that the VIN was included in NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2024 BMW X7. The contact became aware that the VIN was included in NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2024 BMW X7. The contact became aware that the VIN was included in NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11587807
Recall Date: May 9, 2024
Bmw Of North America, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
The contact owns a 2024 BMW X7. The contact became aware that the VIN was included in NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2024 BMW X7. The contact became aware that the VIN was included in NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2024 BMW X7. The contact became aware that the VIN was included in NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11587807
Recall Date: May 9, 2024
Bmw Of North America, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
The contact owns a 2024 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2024 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2024 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11587520
Recall Date: May 7, 2024
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2024 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2024 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2024 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11587520
Recall Date: May 7, 2024
Bmw Of North America, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
The contact owns a 2024 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control - ESC, Service Brakes) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2024 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control - ESC, Service Brakes) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2024 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control - ESC, Service Brakes) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11587262
Recall Date: May 6, 2024
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2024 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control - ESC, Service Brakes) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2024 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control - ESC, Service Brakes) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2024 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control - ESC, Service Brakes) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11587262
Recall Date: May 6, 2024
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Manufacturer has failed to address recall in a timely manner. It has been 2 months now with no update on safety recall remedy, and there is still no estimate time frame on when the remedy will be available. Vehicle is unsafe to use as brakes are not performing properly, there is extended stopping distance.
Corrective Action:
Manufacturer has failed to address recall in a timely manner. It has been 2 months now with no update on safety recall remedy, and there is still no estimate time frame on when the remedy will be available. Vehicle is unsafe to use as brakes are not performing properly, there is extended stopping distance.
Additional Notes:
Manufacturer has failed to address recall in a timely manner. It has been 2 months now with no update on safety recall remedy, and there is still no estimate time frame on when the remedy will be available. Vehicle is unsafe to use as brakes are not performing properly, there is extended stopping distance.
Mfg Campaign: 11583263
Recall Date: Apr 16, 2024
Bmw Of North America, Llc
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
The contact owns a 2024 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control – (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2024 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control – (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2024 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control – (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11582624
Recall Date: Apr 12, 2024
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2024 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control – (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2024 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control – (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2024 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control – (ESC), Service Brakes) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11582624
Recall Date: Apr 12, 2024
Bmw Of North America, Llc
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
I am writing to report a distressing incident involving my BMW X7's parking assistance system, which occurred on November 1, 2023. I believe this incident raises significant safety and consumer protection concerns and am seeking your assistance in addressing this issue with BMW of North America. On the mentioned date, while using the parking assistance feature to exit my garage, the system collided with another vehicle sliently without any prior warning while I was paying full attention to the parking view which shows the rear reality view as well as surround view to prepare to stop the parking assistant anytime. To make matters worse, it failed to stop automatically and appeared to accelerate, causing considerable damage to my BMW X7's front bumper and the rear bumper of the other vehicle. The concern arises from BMW's extensive advertising that touts the safety and reliability of its parking assistance technology is putting safety of both driver and others AT RISK. I used it with my baby onboard and the colission can risk my baby's health. BMW advertises the parking assistance can be used while driver is not in the car, the risk of collision can possibly lead to a hit into the driver or anyone pass-by. BMW declined to take any responsibility for the incident after I reported and seek compensation for the approximately $2,500 in damages caused by fraud parking assitant. Regrettably, I believe it is crucial for BMW to address this issue to avoid risking of collission by parking assistant, and provide reasonable compensation. For the 5 questions, here are more concrete summary: * The parking assistant system, as well as the sensor to detect the distance from front left bumper, seem to be not working well * Since the parking system cannot detect another car, it may hit a kid next time without any warnings nor any signs on the parking view * Not reproduced yet * Inspected by BMW dealer and BMW NA claims it's all working correctly * No prior warnings
Corrective Action:
I am writing to report a distressing incident involving my BMW X7's parking assistance system, which occurred on November 1, 2023. I believe this incident raises significant safety and consumer protection concerns and am seeking your assistance in addressing this issue with BMW of North America. On the mentioned date, while using the parking assistance feature to exit my garage, the system collided with another vehicle sliently without any prior warning while I was paying full attention to the parking view which shows the rear reality view as well as surround view to prepare to stop the parking assistant anytime. To make matters worse, it failed to stop automatically and appeared to accelerate, causing considerable damage to my BMW X7's front bumper and the rear bumper of the other vehicle. The concern arises from BMW's extensive advertising that touts the safety and reliability of its parking assistance technology is putting safety of both driver and others AT RISK. I used it with my baby onboard and the colission can risk my baby's health. BMW advertises the parking assistance can be used while driver is not in the car, the risk of collision can possibly lead to a hit into the driver or anyone pass-by. BMW declined to take any responsibility for the incident after I reported and seek compensation for the approximately $2,500 in damages caused by fraud parking assitant. Regrettably, I believe it is crucial for BMW to address this issue to avoid risking of collission by parking assistant, and provide reasonable compensation. For the 5 questions, here are more concrete summary: * The parking assistant system, as well as the sensor to detect the distance from front left bumper, seem to be not working well * Since the parking system cannot detect another car, it may hit a kid next time without any warnings nor any signs on the parking view * Not reproduced yet * Inspected by BMW dealer and BMW NA claims it's all working correctly * No prior warnings
Additional Notes:
I am writing to report a distressing incident involving my BMW X7's parking assistance system, which occurred on November 1, 2023. I believe this incident raises significant safety and consumer protection concerns and am seeking your assistance in addressing this issue with BMW of North America. On the mentioned date, while using the parking assistance feature to exit my garage, the system collided with another vehicle sliently without any prior warning while I was paying full attention to the parking view which shows the rear reality view as well as surround view to prepare to stop the parking assistant anytime. To make matters worse, it failed to stop automatically and appeared to accelerate, causing considerable damage to my BMW X7's front bumper and the rear bumper of the other vehicle. The concern arises from BMW's extensive advertising that touts the safety and reliability of its parking assistance technology is putting safety of both driver and others AT RISK. I used it with my baby onboard and the colission can risk my baby's health. BMW advertises the parking assistance can be used while driver is not in the car, the risk of collision can possibly lead to a hit into the driver or anyone pass-by. BMW declined to take any responsibility for the incident after I reported and seek compensation for the approximately $2,500 in damages caused by fraud parking assitant. Regrettably, I believe it is crucial for BMW to address this issue to avoid risking of collission by parking assistant, and provide reasonable compensation. For the 5 questions, here are more concrete summary: * The parking assistant system, as well as the sensor to detect the distance from front left bumper, seem to be not working well * Since the parking system cannot detect another car, it may hit a kid next time without any warnings nor any signs on the parking view * Not reproduced yet * Inspected by BMW dealer and BMW NA claims it's all working correctly * No prior warnings
Mfg Campaign: 11555563
Recall Date: Nov 16, 2023
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The main center screen that has all the cameras and settings stopped working. It was just a blank screen. Car would start and drive with with just a black screen.
Corrective Action:
The main center screen that has all the cameras and settings stopped working. It was just a blank screen. Car would start and drive with with just a black screen.
Additional Notes:
The main center screen that has all the cameras and settings stopped working. It was just a blank screen. Car would start and drive with with just a black screen.
Mfg Campaign: 11537870
Recall Date: Aug 11, 2023
Bmw Of North America, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
The main center screen that has all the cameras and settings stopped working. It was just a blank screen. Car would start and drive with with just a black screen.
Corrective Action:
The main center screen that has all the cameras and settings stopped working. It was just a blank screen. Car would start and drive with with just a black screen.
Additional Notes:
The main center screen that has all the cameras and settings stopped working. It was just a blank screen. Car would start and drive with with just a black screen.
Mfg Campaign: 11537870
Recall Date: Aug 11, 2023
Bmw Of North America, Llc
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
The main center screen that has all the cameras and settings stopped working. It was just a blank screen. Car would start and drive with with just a black screen.
Corrective Action:
The main center screen that has all the cameras and settings stopped working. It was just a blank screen. Car would start and drive with with just a black screen.
Additional Notes:
The main center screen that has all the cameras and settings stopped working. It was just a blank screen. Car would start and drive with with just a black screen.
Mfg Campaign: 11537870
Recall Date: Aug 11, 2023
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
Vehicle would not start after repeated attempts. Several warning alerts — brake malfunction, parking brake malfunction, chassis malfunction, reduced driver assistance warning, drive vehicle to nearest service center. Vehicle started, parking brake would not initially release, then it did and vehicle rolled. Brakes needed to be pressed to the floor to stop the vehicle. Warning alert to secure vehicle. Overall a very unsafe experience, despite the initial warning alerts telling me that I could drive the vehicle to the nearest service center. Vehicle is being towed to dealer service department.
Corrective Action:
Vehicle would not start after repeated attempts. Several warning alerts — brake malfunction, parking brake malfunction, chassis malfunction, reduced driver assistance warning, drive vehicle to nearest service center. Vehicle started, parking brake would not initially release, then it did and vehicle rolled. Brakes needed to be pressed to the floor to stop the vehicle. Warning alert to secure vehicle. Overall a very unsafe experience, despite the initial warning alerts telling me that I could drive the vehicle to the nearest service center. Vehicle is being towed to dealer service department.
Additional Notes:
Vehicle would not start after repeated attempts. Several warning alerts — brake malfunction, parking brake malfunction, chassis malfunction, reduced driver assistance warning, drive vehicle to nearest service center. Vehicle started, parking brake would not initially release, then it did and vehicle rolled. Brakes needed to be pressed to the floor to stop the vehicle. Warning alert to secure vehicle. Overall a very unsafe experience, despite the initial warning alerts telling me that I could drive the vehicle to the nearest service center. Vehicle is being towed to dealer service department.
Mfg Campaign: 11535100
Recall Date: Jul 28, 2023
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Break Failure on NJ Garden State Parkway.
Corrective Action:
Break Failure on NJ Garden State Parkway.
Additional Notes:
Break Failure on NJ Garden State Parkway.
Mfg Campaign: 11532046
Recall Date: Jul 13, 2023
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I purchased a 2024 BMW X7 xDrive40i VIN: xxxxx on May 1, 2023. I am pleased with the vehicle except for a serious flaw that in addition to compromising convenience creates a potential safety hazard. The problem resides in the Driving Assistant Professional Package which deviates from the somewhat industry standard practice of allowing the driver to select a mode where the vehicle reads speed signs and/or refers to a location speed limit map. If the option is chosen, software can select the posted speed with a driver programmed offset. As an example, if the vehicle enters a 55 mph zone from a different posted speed with a driver programmed offset of -5 mph, the vehicle will automatically begin traveling at 50 mph. During my vehicle selection process, I drove an early 2023 X7 at a dealer that operated as described above. The 2024 X7 I purchased does not follow the above functionality and if the speed limit changes the driver must push a Set Switch to enable the new posted speed. As an example, if the speed limit changes from 55 mph with a driver programmed +5 mph offset, to 40 mph the vehicle will continue to travel at 60 mph in the 40 mph zone until the driver pushes the "Set" button. If the driver missed the 40 mph sign, a safety hazard could ensue as well as a speeding ticket. Virtually all other manufacturers that offer a similar option allow a mode where a new posted speed limit is adopted automatically without the need to push a switch thereby eliminating the above hazard. I would appreciate an assessment and critique of my above concerns along with any corrective action(s) deemed appropriate. Thank you for your consideration of this matter and please let me know your conclusions. I have contacted BMW several times and no explanations or the opportunity to discuss the concern has been allowed. I can provide the many emails I have sent to BMW if desired.
Corrective Action:
I purchased a 2024 BMW X7 xDrive40i VIN: xxxxx on May 1, 2023. I am pleased with the vehicle except for a serious flaw that in addition to compromising convenience creates a potential safety hazard. The problem resides in the Driving Assistant Professional Package which deviates from the somewhat industry standard practice of allowing the driver to select a mode where the vehicle reads speed signs and/or refers to a location speed limit map. If the option is chosen, software can select the posted speed with a driver programmed offset. As an example, if the vehicle enters a 55 mph zone from a different posted speed with a driver programmed offset of -5 mph, the vehicle will automatically begin traveling at 50 mph. During my vehicle selection process, I drove an early 2023 X7 at a dealer that operated as described above. The 2024 X7 I purchased does not follow the above functionality and if the speed limit changes the driver must push a Set Switch to enable the new posted speed. As an example, if the speed limit changes from 55 mph with a driver programmed +5 mph offset, to 40 mph the vehicle will continue to travel at 60 mph in the 40 mph zone until the driver pushes the "Set" button. If the driver missed the 40 mph sign, a safety hazard could ensue as well as a speeding ticket. Virtually all other manufacturers that offer a similar option allow a mode where a new posted speed limit is adopted automatically without the need to push a switch thereby eliminating the above hazard. I would appreciate an assessment and critique of my above concerns along with any corrective action(s) deemed appropriate. Thank you for your consideration of this matter and please let me know your conclusions. I have contacted BMW several times and no explanations or the opportunity to discuss the concern has been allowed. I can provide the many emails I have sent to BMW if desired.
Additional Notes:
I purchased a 2024 BMW X7 xDrive40i VIN: xxxxx on May 1, 2023. I am pleased with the vehicle except for a serious flaw that in addition to compromising convenience creates a potential safety hazard. The problem resides in the Driving Assistant Professional Package which deviates from the somewhat industry standard practice of allowing the driver to select a mode where the vehicle reads speed signs and/or refers to a location speed limit map. If the option is chosen, software can select the posted speed with a driver programmed offset. As an example, if the vehicle enters a 55 mph zone from a different posted speed with a driver programmed offset of -5 mph, the vehicle will automatically begin traveling at 50 mph. During my vehicle selection process, I drove an early 2023 X7 at a dealer that operated as described above. The 2024 X7 I purchased does not follow the above functionality and if the speed limit changes the driver must push a Set Switch to enable the new posted speed. As an example, if the speed limit changes from 55 mph with a driver programmed +5 mph offset, to 40 mph the vehicle will continue to travel at 60 mph in the 40 mph zone until the driver pushes the "Set" button. If the driver missed the 40 mph sign, a safety hazard could ensue as well as a speeding ticket. Virtually all other manufacturers that offer a similar option allow a mode where a new posted speed limit is adopted automatically without the need to push a switch thereby eliminating the above hazard. I would appreciate an assessment and critique of my above concerns along with any corrective action(s) deemed appropriate. Thank you for your consideration of this matter and please let me know your conclusions. I have contacted BMW several times and no explanations or the opportunity to discuss the concern has been allowed. I can provide the many emails I have sent to BMW if desired.
Mfg Campaign: 11521899
Recall Date: May 14, 2023
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