Complaints & Recalls
Official Safety Recalls - Important!
19 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC is recalling certain 2019-2020 X5, X7, 2020 3 Series Sedan, X6, 2020-2021 7 Series Sedan, 2020 8 Series Convertible, 8 Series Coupe, and 2020 8 Series Gran Coupe vehicles. Please see the recall report for the complete list of models. In the event the starter motor fails, repeated attempts to start the vehicle can cause the starter motor to overheat from an electrical overload.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 1, 2024
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022 4 Series Gran Coupe (430i, 430i xDrive, M440i xDrive); 2019-2022 X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5 M50i, X5M; 2021-2022 X5 xdrive45e; 2020-2022 X6 sDrive40i, X6 xDrive40i, X6 xDrive50i, X6M and 2019-2023 X7 xDrive40i, X7 xDrive50i, X7 M50i, X7 xDrive60i, X7 M60i, X7M, Alpina XB7 vehicles. The roof function control unit may be programmed incorrectly, allowing the sunroof to close without the key fob present inside the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Apr 20, 2022
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling one 2019 X5 xDrive 40i vehicle. The instrument panel may not have been manufactured correctly, which could prevent the passenger side air bag from deploying properly in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
The owner may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jul 8, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2021 X3 sDrive30i, X3 xDrive30i, X3 M40i, X3M, X4 xDrive30i, X4 M40i, M550i, X4M, X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5M, X5 M50i, X7 xDrive40i, X7 xDrive50i, X7 M50i, Alpina XB7, 330i, 330i xDrive, M340i, M340i xDrive, and 8 Series Coupe, Convertible and Grand Coupe, 840i, 840i xDrive, M850i xDrive, M8, 2020-2021 530e, 530e xDrive, 330e, 330e xDrive, 745Le, 745Le xDrive, X5 xDrive45e, X3 xDrive30e, X6 sDrive40i, X6 xDrive40i, X6 xDrive50i, X6 M50i, X6M, 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 740i, 740Li, 740Li xDrive, M760i Drive, M760Li xDrive, 750Li xDrive Alpina, Alpina B7 xDrive, and 2021 4 Series Coupe 430i, 430i xDrive, M440i xDrive vehicles. When shifting into Reverse, a small portion of the rearview image may be obscured, or the screen may not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 19, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2020-2021 8 Series Coupe, Grand Coupe and convertible 840i, 840i xDrive, M850i xDrive, M8 and 740 Li, 740 Li xDrive, 750 Li xDrive, M760 Li xDrive, X6 sDrive40i, X6 xDrive40i, X6 xdrive50i, X6 M50i, X6M, and 2019-2021 X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5 M50i, X5M, X7 xDrive40i, X7 xDrive50i, X7 M50i, and 2021 M3, M3 Competition, M4 Coupe, M4 Competition Coupe, X5 xDrive45e, 745 Le xDrive. The rotor and shaft within the integrated brake system may not have been welded properly and could separate during a hard braking event, possibly resulting in a loss of the Antilock Brake System (ABS) and braking assistance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 10, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2020 X5 sDrive40i, X5 xDrive40i and X5 xDrive50i vehicles and 2020 X6M vehicles. The steering column shaft bearing plate may not have been properly attached to the vehicle, allowing it to loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 28, 2020
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018 540d, 2018-2020 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 530e, 530e xDrive, X3 sDrive, X3 xDrive, X3 M40i, X3 M, and 2019-2020 X4 xDrive, X4 M40i, X4 M, X7 xDrive, X7 M50i, 740Li, 740Li xDrive, 750Li, 750Li xDrive, 8 Series Convertible and Coupe 840i, 840i xDrive, M850i xDrive, X5 sDrive, X5 xDrive, X5 M50i, X6 xDrive, X6 M50i, 330i, 330i xDrive, M340i, M340i xDrive, Z4 sDrive, Z4 M40i, 740Le xDrive and 745Le xDrive, 2018-2019 640i xDrive Gran Turismo and Rolls-Royce Phantom, 2019 M850i xDrive Gran Coupe and Rolls-Royce Cullinan and 2020 Toyota Supra vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 27, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 X5 xDrive50i and X7 xDrive40i vehicles. The left side wheel bolts may have been insufficiently tightened and may loosen over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 23, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2020 750i xDrive, 2019 M850i xDrive Coupe, M850i xDrive Convertible, X5 xDrive50i, X7 xDrive50i, and M5 vehicles. The high pressure fuel pump may not have been properly attached to the engine, which may cause the fuel pump flange to crack, resulting in a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 3, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 X5 xDrive40i and xDrive50i vehicles. The attachment bolts for the driver's seat and/or seat belt may not have been properly tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 13, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 BMW X5 xDrive40i and X5 xDrive50i vehicles. The driver and/or passenger sun visor may have an incorrect air bag warning label, or the label may be missing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant crash protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Dec 19, 2018
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 BMW X5 xDrive40i vehicles. The capacitors within the Body Domain Controller (BDC) may short circuit and overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 17, 2018
Consumer Complaints
180 ComplaintsBmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
I have a 2019 BMW X5 that experienced engine failure and required a new battery and starter to be installed. I feel certain that it is related to a recall on some 2019/2020 models but my vin is not included. [XXX] I received a fault warning for drivetrain malfunction. I took the car to the bmw dealership and was told it was an upper radiator blind failure and had it replaced. The dealership performed a software update per recall SIB 120524. The mileage was 36,981. While visiting family in New Orleans[XXX] @ [XXX] in the afternoon, on Decatur (heart of French Quarter) the car died in the middle of rush hour traffic. Fault came up that said ”engine overheat will attempt restart in 180 sec.” Car would not start and had to be towed to local BMW. Highly stressful as I was with my daughter. We had people honking horns, screaming at us, police threatening to ticket us, etc. ordeal lasted 2 hrs until tow arrived. After 4 days in the BMW shop I was advised a new battery was needed. No indication the starter was checked at this time. Mileage was 40,168. The next day [XXX] when driving home to Dallas I pull over to get gas in Natchitoches, La. I fill up and try to start car and failure notice shows up ”engine overheat will attempt restart in 180 sec”. Same thing as before new battery installed. The car did not restart even after an hr of waiting. Would not take a jump so we had to be towed to Shreveport(1 1/2 hrs away) to closest BMW dealership. I was traveling with My son and was beyond grateful at the kindness of the tow driver as he took us to get food and a hotel that was safe after delivering the car to the dealership. The next afternoon the Shreveport dealership determined that the starter failed and it had to be replaced. Mileage was 40,423. I feel I am due repayment for the tows and repairs on what I feel are recall related. I have contacted all 3 dealerships and North America BMW to get the run around. No one wants to take accountability! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Corrective Action:
I have a 2019 BMW X5 that experienced engine failure and required a new battery and starter to be installed. I feel certain that it is related to a recall on some 2019/2020 models but my vin is not included. [XXX] I received a fault warning for drivetrain malfunction. I took the car to the bmw dealership and was told it was an upper radiator blind failure and had it replaced. The dealership performed a software update per recall SIB 120524. The mileage was 36,981. While visiting family in New Orleans[XXX] @ [XXX] in the afternoon, on Decatur (heart of French Quarter) the car died in the middle of rush hour traffic. Fault came up that said ”engine overheat will attempt restart in 180 sec.” Car would not start and had to be towed to local BMW. Highly stressful as I was with my daughter. We had people honking horns, screaming at us, police threatening to ticket us, etc. ordeal lasted 2 hrs until tow arrived. After 4 days in the BMW shop I was advised a new battery was needed. No indication the starter was checked at this time. Mileage was 40,168. The next day [XXX] when driving home to Dallas I pull over to get gas in Natchitoches, La. I fill up and try to start car and failure notice shows up ”engine overheat will attempt restart in 180 sec”. Same thing as before new battery installed. The car did not restart even after an hr of waiting. Would not take a jump so we had to be towed to Shreveport(1 1/2 hrs away) to closest BMW dealership. I was traveling with My son and was beyond grateful at the kindness of the tow driver as he took us to get food and a hotel that was safe after delivering the car to the dealership. The next afternoon the Shreveport dealership determined that the starter failed and it had to be replaced. Mileage was 40,423. I feel I am due repayment for the tows and repairs on what I feel are recall related. I have contacted all 3 dealerships and North America BMW to get the run around. No one wants to take accountability! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Additional Notes:
I have a 2019 BMW X5 that experienced engine failure and required a new battery and starter to be installed. I feel certain that it is related to a recall on some 2019/2020 models but my vin is not included. [XXX] I received a fault warning for drivetrain malfunction. I took the car to the bmw dealership and was told it was an upper radiator blind failure and had it replaced. The dealership performed a software update per recall SIB 120524. The mileage was 36,981. While visiting family in New Orleans[XXX] @ [XXX] in the afternoon, on Decatur (heart of French Quarter) the car died in the middle of rush hour traffic. Fault came up that said ”engine overheat will attempt restart in 180 sec.” Car would not start and had to be towed to local BMW. Highly stressful as I was with my daughter. We had people honking horns, screaming at us, police threatening to ticket us, etc. ordeal lasted 2 hrs until tow arrived. After 4 days in the BMW shop I was advised a new battery was needed. No indication the starter was checked at this time. Mileage was 40,168. The next day [XXX] when driving home to Dallas I pull over to get gas in Natchitoches, La. I fill up and try to start car and failure notice shows up ”engine overheat will attempt restart in 180 sec”. Same thing as before new battery installed. The car did not restart even after an hr of waiting. Would not take a jump so we had to be towed to Shreveport(1 1/2 hrs away) to closest BMW dealership. I was traveling with My son and was beyond grateful at the kindness of the tow driver as he took us to get food and a hotel that was safe after delivering the car to the dealership. The next afternoon the Shreveport dealership determined that the starter failed and it had to be replaced. Mileage was 40,423. I feel I am due repayment for the tows and repairs on what I feel are recall related. I have contacted all 3 dealerships and North America BMW to get the run around. No one wants to take accountability! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Mfg Campaign: 11654575
Recall Date: Apr 14, 2025
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have a 2019 BMW X5 that experienced engine failure and required a new battery and starter to be installed. I feel certain that it is related to a recall on some 2019/2020 models but my vin is not included. [XXX] I received a fault warning for drivetrain malfunction. I took the car to the bmw dealership and was told it was an upper radiator blind failure and had it replaced. The dealership performed a software update per recall SIB 120524. The mileage was 36,981. While visiting family in New Orleans[XXX] @ [XXX] in the afternoon, on Decatur (heart of French Quarter) the car died in the middle of rush hour traffic. Fault came up that said ”engine overheat will attempt restart in 180 sec.” Car would not start and had to be towed to local BMW. Highly stressful as I was with my daughter. We had people honking horns, screaming at us, police threatening to ticket us, etc. ordeal lasted 2 hrs until tow arrived. After 4 days in the BMW shop I was advised a new battery was needed. No indication the starter was checked at this time. Mileage was 40,168. The next day [XXX] when driving home to Dallas I pull over to get gas in Natchitoches, La. I fill up and try to start car and failure notice shows up ”engine overheat will attempt restart in 180 sec”. Same thing as before new battery installed. The car did not restart even after an hr of waiting. Would not take a jump so we had to be towed to Shreveport(1 1/2 hrs away) to closest BMW dealership. I was traveling with My son and was beyond grateful at the kindness of the tow driver as he took us to get food and a hotel that was safe after delivering the car to the dealership. The next afternoon the Shreveport dealership determined that the starter failed and it had to be replaced. Mileage was 40,423. I feel I am due repayment for the tows and repairs on what I feel are recall related. I have contacted all 3 dealerships and North America BMW to get the run around. No one wants to take accountability! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Corrective Action:
I have a 2019 BMW X5 that experienced engine failure and required a new battery and starter to be installed. I feel certain that it is related to a recall on some 2019/2020 models but my vin is not included. [XXX] I received a fault warning for drivetrain malfunction. I took the car to the bmw dealership and was told it was an upper radiator blind failure and had it replaced. The dealership performed a software update per recall SIB 120524. The mileage was 36,981. While visiting family in New Orleans[XXX] @ [XXX] in the afternoon, on Decatur (heart of French Quarter) the car died in the middle of rush hour traffic. Fault came up that said ”engine overheat will attempt restart in 180 sec.” Car would not start and had to be towed to local BMW. Highly stressful as I was with my daughter. We had people honking horns, screaming at us, police threatening to ticket us, etc. ordeal lasted 2 hrs until tow arrived. After 4 days in the BMW shop I was advised a new battery was needed. No indication the starter was checked at this time. Mileage was 40,168. The next day [XXX] when driving home to Dallas I pull over to get gas in Natchitoches, La. I fill up and try to start car and failure notice shows up ”engine overheat will attempt restart in 180 sec”. Same thing as before new battery installed. The car did not restart even after an hr of waiting. Would not take a jump so we had to be towed to Shreveport(1 1/2 hrs away) to closest BMW dealership. I was traveling with My son and was beyond grateful at the kindness of the tow driver as he took us to get food and a hotel that was safe after delivering the car to the dealership. The next afternoon the Shreveport dealership determined that the starter failed and it had to be replaced. Mileage was 40,423. I feel I am due repayment for the tows and repairs on what I feel are recall related. I have contacted all 3 dealerships and North America BMW to get the run around. No one wants to take accountability! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Additional Notes:
I have a 2019 BMW X5 that experienced engine failure and required a new battery and starter to be installed. I feel certain that it is related to a recall on some 2019/2020 models but my vin is not included. [XXX] I received a fault warning for drivetrain malfunction. I took the car to the bmw dealership and was told it was an upper radiator blind failure and had it replaced. The dealership performed a software update per recall SIB 120524. The mileage was 36,981. While visiting family in New Orleans[XXX] @ [XXX] in the afternoon, on Decatur (heart of French Quarter) the car died in the middle of rush hour traffic. Fault came up that said ”engine overheat will attempt restart in 180 sec.” Car would not start and had to be towed to local BMW. Highly stressful as I was with my daughter. We had people honking horns, screaming at us, police threatening to ticket us, etc. ordeal lasted 2 hrs until tow arrived. After 4 days in the BMW shop I was advised a new battery was needed. No indication the starter was checked at this time. Mileage was 40,168. The next day [XXX] when driving home to Dallas I pull over to get gas in Natchitoches, La. I fill up and try to start car and failure notice shows up ”engine overheat will attempt restart in 180 sec”. Same thing as before new battery installed. The car did not restart even after an hr of waiting. Would not take a jump so we had to be towed to Shreveport(1 1/2 hrs away) to closest BMW dealership. I was traveling with My son and was beyond grateful at the kindness of the tow driver as he took us to get food and a hotel that was safe after delivering the car to the dealership. The next afternoon the Shreveport dealership determined that the starter failed and it had to be replaced. Mileage was 40,423. I feel I am due repayment for the tows and repairs on what I feel are recall related. I have contacted all 3 dealerships and North America BMW to get the run around. No one wants to take accountability! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Mfg Campaign: 11654575
Recall Date: Apr 14, 2025
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I bought this car brand new and a couple of weeks after purchasing it, I would notice a creaking noise and/or a slight bump when I would put on the brakes. I have a lot of paperwork where I contacted the dealer to tell them about this noise over the years. They continued to tell me they didn’t hear or feel anything when I would take it in to be checked. I even had one of their mechanics to get in the car with me, so I could point it out. He told me that was normal. Over the years they said things like the brakes are cold and just have to warm up or that the sound was the auto hold and was designed that way, along with other opinions. It’s continued to get louder over the years and it bumps when you reverse the car or if you cut the wheel far. Now, they’re saying it’s the chassis and a thrust arm needs to be repaired. This was a defect from the beginning and I have the paperwork to show that I contacted them repeatedly about it.
Corrective Action:
I bought this car brand new and a couple of weeks after purchasing it, I would notice a creaking noise and/or a slight bump when I would put on the brakes. I have a lot of paperwork where I contacted the dealer to tell them about this noise over the years. They continued to tell me they didn’t hear or feel anything when I would take it in to be checked. I even had one of their mechanics to get in the car with me, so I could point it out. He told me that was normal. Over the years they said things like the brakes are cold and just have to warm up or that the sound was the auto hold and was designed that way, along with other opinions. It’s continued to get louder over the years and it bumps when you reverse the car or if you cut the wheel far. Now, they’re saying it’s the chassis and a thrust arm needs to be repaired. This was a defect from the beginning and I have the paperwork to show that I contacted them repeatedly about it.
Additional Notes:
I bought this car brand new and a couple of weeks after purchasing it, I would notice a creaking noise and/or a slight bump when I would put on the brakes. I have a lot of paperwork where I contacted the dealer to tell them about this noise over the years. They continued to tell me they didn’t hear or feel anything when I would take it in to be checked. I even had one of their mechanics to get in the car with me, so I could point it out. He told me that was normal. Over the years they said things like the brakes are cold and just have to warm up or that the sound was the auto hold and was designed that way, along with other opinions. It’s continued to get louder over the years and it bumps when you reverse the car or if you cut the wheel far. Now, they’re saying it’s the chassis and a thrust arm needs to be repaired. This was a defect from the beginning and I have the paperwork to show that I contacted them repeatedly about it.
Mfg Campaign: 11654186
Recall Date: Apr 11, 2025
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
As my vehicle has an electronic oil level check system, I am unable to check my oil level. It gets to around 20% and then stops checking. As per my research, this is due to the oil pump on this particular model year that causes pressure fluctuations and results in this issue. It is unsafe to drive my vehicle as I am unable to check the oil level.
Corrective Action:
As my vehicle has an electronic oil level check system, I am unable to check my oil level. It gets to around 20% and then stops checking. As per my research, this is due to the oil pump on this particular model year that causes pressure fluctuations and results in this issue. It is unsafe to drive my vehicle as I am unable to check the oil level.
Additional Notes:
As my vehicle has an electronic oil level check system, I am unable to check my oil level. It gets to around 20% and then stops checking. As per my research, this is due to the oil pump on this particular model year that causes pressure fluctuations and results in this issue. It is unsafe to drive my vehicle as I am unable to check the oil level.
Mfg Campaign: 11653194
Recall Date: Apr 7, 2025
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle didn’t move after coming to a full stop at a traffic light. And it displayed a message stating the starter has overheated and that it needed to cool down. The timer for the cooldown period kept on increasing up to 180 seconds and consequent attempts to start the vehicle after the cooldown period didn’t help.
Corrective Action:
Vehicle didn’t move after coming to a full stop at a traffic light. And it displayed a message stating the starter has overheated and that it needed to cool down. The timer for the cooldown period kept on increasing up to 180 seconds and consequent attempts to start the vehicle after the cooldown period didn’t help.
Additional Notes:
Vehicle didn’t move after coming to a full stop at a traffic light. And it displayed a message stating the starter has overheated and that it needed to cool down. The timer for the cooldown period kept on increasing up to 180 seconds and consequent attempts to start the vehicle after the cooldown period didn’t help.
Mfg Campaign: 11651739
Recall Date: Mar 31, 2025
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
Vehicle didn’t move after coming to a full stop at a traffic light. And it displayed a message stating the starter has overheated and that it needed to cool down. The timer for the cooldown period kept on increasing up to 180 seconds and consequent attempts to start the vehicle after the cooldown period didn’t help.
Corrective Action:
Vehicle didn’t move after coming to a full stop at a traffic light. And it displayed a message stating the starter has overheated and that it needed to cool down. The timer for the cooldown period kept on increasing up to 180 seconds and consequent attempts to start the vehicle after the cooldown period didn’t help.
Additional Notes:
Vehicle didn’t move after coming to a full stop at a traffic light. And it displayed a message stating the starter has overheated and that it needed to cool down. The timer for the cooldown period kept on increasing up to 180 seconds and consequent attempts to start the vehicle after the cooldown period didn’t help.
Mfg Campaign: 11651739
Recall Date: Mar 31, 2025
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
The starter motor overheats when the vehicle tries to start. The car does not always start. You can smell the starter burning. I have had the BMW dealership confirm that the starter is overheating and needs to be replaced. 2 independent mechanics witnessed this happen to my vehicle and confirmed as well. Other 2019 BMW X5 vehicles have been recalled for this exact issue and the fire hazard this causes. But not all X5’sfall under the recall - even though when reading through forums many many 2019 X5 owners have vehicles that are not named in the recall but are having this same exact problem. This is a family vehicle and is proving a fire hazard for my family, including my [XXX] son. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The starter motor overheats when the vehicle tries to start. The car does not always start. You can smell the starter burning. I have had the BMW dealership confirm that the starter is overheating and needs to be replaced. 2 independent mechanics witnessed this happen to my vehicle and confirmed as well. Other 2019 BMW X5 vehicles have been recalled for this exact issue and the fire hazard this causes. But not all X5’sfall under the recall - even though when reading through forums many many 2019 X5 owners have vehicles that are not named in the recall but are having this same exact problem. This is a family vehicle and is proving a fire hazard for my family, including my [XXX] son. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The starter motor overheats when the vehicle tries to start. The car does not always start. You can smell the starter burning. I have had the BMW dealership confirm that the starter is overheating and needs to be replaced. 2 independent mechanics witnessed this happen to my vehicle and confirmed as well. Other 2019 BMW X5 vehicles have been recalled for this exact issue and the fire hazard this causes. But not all X5’sfall under the recall - even though when reading through forums many many 2019 X5 owners have vehicles that are not named in the recall but are having this same exact problem. This is a family vehicle and is proving a fire hazard for my family, including my [XXX] son. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11650949
Recall Date: Mar 26, 2025
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Starter stopped working. VEHICLES Body Style : 2019-2020 BMW X5 (X5 sDrive40i, X5 xDrive40i) SUV Descriptive Information : Power Train : GAS Production Dates : Approximately 68,105 vehicles have been manufactured with an engine starter of a certain production configuration. Basis for recall population determination: Vehicle assembly information and supplier production records were used to determine the specific dates of potentially affected vehicles. Recall component difference to non-recall component: Potentially affected vehicles have an engine starter with a certain production configuration. AUG 01, 2018 - MAY 31, 2020 VIN Range 1 : Begin : NR End : NR Not sequential
Corrective Action:
Starter stopped working. VEHICLES Body Style : 2019-2020 BMW X5 (X5 sDrive40i, X5 xDrive40i) SUV Descriptive Information : Power Train : GAS Production Dates : Approximately 68,105 vehicles have been manufactured with an engine starter of a certain production configuration. Basis for recall population determination: Vehicle assembly information and supplier production records were used to determine the specific dates of potentially affected vehicles. Recall component difference to non-recall component: Potentially affected vehicles have an engine starter with a certain production configuration. AUG 01, 2018 - MAY 31, 2020 VIN Range 1 : Begin : NR End : NR Not sequential
Additional Notes:
Starter stopped working. VEHICLES Body Style : 2019-2020 BMW X5 (X5 sDrive40i, X5 xDrive40i) SUV Descriptive Information : Power Train : GAS Production Dates : Approximately 68,105 vehicles have been manufactured with an engine starter of a certain production configuration. Basis for recall population determination: Vehicle assembly information and supplier production records were used to determine the specific dates of potentially affected vehicles. Recall component difference to non-recall component: Potentially affected vehicles have an engine starter with a certain production configuration. AUG 01, 2018 - MAY 31, 2020 VIN Range 1 : Begin : NR End : NR Not sequential
Mfg Campaign: 11649893
Recall Date: Mar 22, 2025
Bmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Emergency call malfunction light came on. System is an important vehicle safety features. Vehicle taken to dealership for inspection. No visual damage present on vehicle however water ingress from roof shark fin is causing damage to electrical components, TCB and emergency call function. Shark fin antenna cover determined to be causing water ingress after inspection by BMW dealership. Per their recommendation, further water ingress could damage additional electrical components, some critical and therefore immediate need to replace TCB, Aerial antenna, and emergency battery. Vehicle warranty not covering this type of issue. Cost of repair estimated at $2500.
Corrective Action:
Emergency call malfunction light came on. System is an important vehicle safety features. Vehicle taken to dealership for inspection. No visual damage present on vehicle however water ingress from roof shark fin is causing damage to electrical components, TCB and emergency call function. Shark fin antenna cover determined to be causing water ingress after inspection by BMW dealership. Per their recommendation, further water ingress could damage additional electrical components, some critical and therefore immediate need to replace TCB, Aerial antenna, and emergency battery. Vehicle warranty not covering this type of issue. Cost of repair estimated at $2500.
Additional Notes:
Emergency call malfunction light came on. System is an important vehicle safety features. Vehicle taken to dealership for inspection. No visual damage present on vehicle however water ingress from roof shark fin is causing damage to electrical components, TCB and emergency call function. Shark fin antenna cover determined to be causing water ingress after inspection by BMW dealership. Per their recommendation, further water ingress could damage additional electrical components, some critical and therefore immediate need to replace TCB, Aerial antenna, and emergency battery. Vehicle warranty not covering this type of issue. Cost of repair estimated at $2500.
Mfg Campaign: 11649573
Recall Date: Mar 20, 2025
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Emergency call malfunction light came on. System is an important vehicle safety features. Vehicle taken to dealership for inspection. No visual damage present on vehicle however water ingress from roof shark fin is causing damage to electrical components, TCB and emergency call function. Shark fin antenna cover determined to be causing water ingress after inspection by BMW dealership. Per their recommendation, further water ingress could damage additional electrical components, some critical and therefore immediate need to replace TCB, Aerial antenna, and emergency battery. Vehicle warranty not covering this type of issue. Cost of repair estimated at $2500.
Corrective Action:
Emergency call malfunction light came on. System is an important vehicle safety features. Vehicle taken to dealership for inspection. No visual damage present on vehicle however water ingress from roof shark fin is causing damage to electrical components, TCB and emergency call function. Shark fin antenna cover determined to be causing water ingress after inspection by BMW dealership. Per their recommendation, further water ingress could damage additional electrical components, some critical and therefore immediate need to replace TCB, Aerial antenna, and emergency battery. Vehicle warranty not covering this type of issue. Cost of repair estimated at $2500.
Additional Notes:
Emergency call malfunction light came on. System is an important vehicle safety features. Vehicle taken to dealership for inspection. No visual damage present on vehicle however water ingress from roof shark fin is causing damage to electrical components, TCB and emergency call function. Shark fin antenna cover determined to be causing water ingress after inspection by BMW dealership. Per their recommendation, further water ingress could damage additional electrical components, some critical and therefore immediate need to replace TCB, Aerial antenna, and emergency battery. Vehicle warranty not covering this type of issue. Cost of repair estimated at $2500.
Mfg Campaign: 11649573
Recall Date: Mar 20, 2025
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We experienced a serious malfunction in our vehicle’s emergency call system and Bluetooth connectivity, which began immediately after the shark fin cover fell off. This issue appears to be a known defect, as numerous reports suggest that water intrusion through the exposed area can cause damage to the emergency communication system and GPS functionality. This is a major safety concern, as it compromises critical emergency features and wireless connectivity, impacting the vehicle’s overall functionality. Despite this being a design flaw, the dealership is charging us over $5,000 for repairs, which is an unreasonable burden for a defect that should have been properly sealed and protected during manufacturing. For the safety of all drivers, this defective shark fin assembly must be recalled, redesigned, and properly sealed to prevent further failures. We urge the manufacturer to take immediate action to address this safety hazard.
Corrective Action:
We experienced a serious malfunction in our vehicle’s emergency call system and Bluetooth connectivity, which began immediately after the shark fin cover fell off. This issue appears to be a known defect, as numerous reports suggest that water intrusion through the exposed area can cause damage to the emergency communication system and GPS functionality. This is a major safety concern, as it compromises critical emergency features and wireless connectivity, impacting the vehicle’s overall functionality. Despite this being a design flaw, the dealership is charging us over $5,000 for repairs, which is an unreasonable burden for a defect that should have been properly sealed and protected during manufacturing. For the safety of all drivers, this defective shark fin assembly must be recalled, redesigned, and properly sealed to prevent further failures. We urge the manufacturer to take immediate action to address this safety hazard.
Additional Notes:
We experienced a serious malfunction in our vehicle’s emergency call system and Bluetooth connectivity, which began immediately after the shark fin cover fell off. This issue appears to be a known defect, as numerous reports suggest that water intrusion through the exposed area can cause damage to the emergency communication system and GPS functionality. This is a major safety concern, as it compromises critical emergency features and wireless connectivity, impacting the vehicle’s overall functionality. Despite this being a design flaw, the dealership is charging us over $5,000 for repairs, which is an unreasonable burden for a defect that should have been properly sealed and protected during manufacturing. For the safety of all drivers, this defective shark fin assembly must be recalled, redesigned, and properly sealed to prevent further failures. We urge the manufacturer to take immediate action to address this safety hazard.
Mfg Campaign: 11649203
Recall Date: Mar 19, 2025
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have a 2019 BMW x5. My starter failed and I got a notification at the same time through my BMW app that there was a safety recall "RE: Recall 24V-576: Engine Starter – B12 05 24". The recall instructs the dealer that the Correction is "DME software update that will prevent the engine starter from being overloaded". This is all fine. It then gives the instruction "Note: Some vehicles may also be affected by the following technical campaign: 0012240600 Check and, if necessary, replace starter motor Please ensure that, if possible, both technical actions are processed at the same time." My issue is that the initial Recall is the clear issue causing the starter failure and they have acknowledged this in the technical campaign following. However, my vehicle's VIN is not included in the technical campaign that instructs them to replace the starter even though it was their negligence which caused the failure which they have acknowledged. What component or system failed or malfunctioned, and is it available for inspection upon request? No I paid to have the starter replaced. How was your safety or the safety of others put at risk? Me and my vehicle were left stranded, sometimes In the road due to auto start, multiple times. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, by the dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, inspected by the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No there were no warnings.
Corrective Action:
I have a 2019 BMW x5. My starter failed and I got a notification at the same time through my BMW app that there was a safety recall "RE: Recall 24V-576: Engine Starter – B12 05 24". The recall instructs the dealer that the Correction is "DME software update that will prevent the engine starter from being overloaded". This is all fine. It then gives the instruction "Note: Some vehicles may also be affected by the following technical campaign: 0012240600 Check and, if necessary, replace starter motor Please ensure that, if possible, both technical actions are processed at the same time." My issue is that the initial Recall is the clear issue causing the starter failure and they have acknowledged this in the technical campaign following. However, my vehicle's VIN is not included in the technical campaign that instructs them to replace the starter even though it was their negligence which caused the failure which they have acknowledged. What component or system failed or malfunctioned, and is it available for inspection upon request? No I paid to have the starter replaced. How was your safety or the safety of others put at risk? Me and my vehicle were left stranded, sometimes In the road due to auto start, multiple times. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, by the dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, inspected by the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No there were no warnings.
Additional Notes:
I have a 2019 BMW x5. My starter failed and I got a notification at the same time through my BMW app that there was a safety recall "RE: Recall 24V-576: Engine Starter – B12 05 24". The recall instructs the dealer that the Correction is "DME software update that will prevent the engine starter from being overloaded". This is all fine. It then gives the instruction "Note: Some vehicles may also be affected by the following technical campaign: 0012240600 Check and, if necessary, replace starter motor Please ensure that, if possible, both technical actions are processed at the same time." My issue is that the initial Recall is the clear issue causing the starter failure and they have acknowledged this in the technical campaign following. However, my vehicle's VIN is not included in the technical campaign that instructs them to replace the starter even though it was their negligence which caused the failure which they have acknowledged. What component or system failed or malfunctioned, and is it available for inspection upon request? No I paid to have the starter replaced. How was your safety or the safety of others put at risk? Me and my vehicle were left stranded, sometimes In the road due to auto start, multiple times. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, by the dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, inspected by the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No there were no warnings.
Mfg Campaign: 11648115
Recall Date: Mar 13, 2025
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
I have a 2019 BMW x5. My starter failed and I got a notification at the same time through my BMW app that there was a safety recall "RE: Recall 24V-576: Engine Starter – B12 05 24". The recall instructs the dealer that the Correction is "DME software update that will prevent the engine starter from being overloaded". This is all fine. It then gives the instruction "Note: Some vehicles may also be affected by the following technical campaign: 0012240600 Check and, if necessary, replace starter motor Please ensure that, if possible, both technical actions are processed at the same time." My issue is that the initial Recall is the clear issue causing the starter failure and they have acknowledged this in the technical campaign following. However, my vehicle's VIN is not included in the technical campaign that instructs them to replace the starter even though it was their negligence which caused the failure which they have acknowledged. What component or system failed or malfunctioned, and is it available for inspection upon request? No I paid to have the starter replaced. How was your safety or the safety of others put at risk? Me and my vehicle were left stranded, sometimes In the road due to auto start, multiple times. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, by the dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, inspected by the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No there were no warnings.
Corrective Action:
I have a 2019 BMW x5. My starter failed and I got a notification at the same time through my BMW app that there was a safety recall "RE: Recall 24V-576: Engine Starter – B12 05 24". The recall instructs the dealer that the Correction is "DME software update that will prevent the engine starter from being overloaded". This is all fine. It then gives the instruction "Note: Some vehicles may also be affected by the following technical campaign: 0012240600 Check and, if necessary, replace starter motor Please ensure that, if possible, both technical actions are processed at the same time." My issue is that the initial Recall is the clear issue causing the starter failure and they have acknowledged this in the technical campaign following. However, my vehicle's VIN is not included in the technical campaign that instructs them to replace the starter even though it was their negligence which caused the failure which they have acknowledged. What component or system failed or malfunctioned, and is it available for inspection upon request? No I paid to have the starter replaced. How was your safety or the safety of others put at risk? Me and my vehicle were left stranded, sometimes In the road due to auto start, multiple times. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, by the dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, inspected by the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No there were no warnings.
Additional Notes:
I have a 2019 BMW x5. My starter failed and I got a notification at the same time through my BMW app that there was a safety recall "RE: Recall 24V-576: Engine Starter – B12 05 24". The recall instructs the dealer that the Correction is "DME software update that will prevent the engine starter from being overloaded". This is all fine. It then gives the instruction "Note: Some vehicles may also be affected by the following technical campaign: 0012240600 Check and, if necessary, replace starter motor Please ensure that, if possible, both technical actions are processed at the same time." My issue is that the initial Recall is the clear issue causing the starter failure and they have acknowledged this in the technical campaign following. However, my vehicle's VIN is not included in the technical campaign that instructs them to replace the starter even though it was their negligence which caused the failure which they have acknowledged. What component or system failed or malfunctioned, and is it available for inspection upon request? No I paid to have the starter replaced. How was your safety or the safety of others put at risk? Me and my vehicle were left stranded, sometimes In the road due to auto start, multiple times. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, by the dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, inspected by the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No there were no warnings.
Mfg Campaign: 11648115
Recall Date: Mar 13, 2025
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have a 2019 BMW x5. My starter failed and I got a notification at the same time through my BMW app that there was a safety recall "RE: Recall 24V-576: Engine Starter – B12 05 24". The recall instructs the dealer that the Correction is "DME software update that will prevent the engine starter from being overloaded". This is all fine. It then gives the instruction "Note: Some vehicles may also be affected by the following technical campaign: 0012240600 Check and, if necessary, replace starter motor Please ensure that, if possible, both technical actions are processed at the same time." My issue is that the initial Recall is the clear issue causing the starter failure and they have acknowledged this in the technical campaign following. However, my vehicle's VIN is not included in the technical campaign that instructs them to replace the starter even though it was their negligence which caused the failure which they have acknowledged. What component or system failed or malfunctioned, and is it available for inspection upon request? No I paid to have the starter replaced. How was your safety or the safety of others put at risk? Me and my vehicle were left stranded, sometimes In the road due to auto start, multiple times. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, by the dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, inspected by the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No there were no warnings.
Corrective Action:
I have a 2019 BMW x5. My starter failed and I got a notification at the same time through my BMW app that there was a safety recall "RE: Recall 24V-576: Engine Starter – B12 05 24". The recall instructs the dealer that the Correction is "DME software update that will prevent the engine starter from being overloaded". This is all fine. It then gives the instruction "Note: Some vehicles may also be affected by the following technical campaign: 0012240600 Check and, if necessary, replace starter motor Please ensure that, if possible, both technical actions are processed at the same time." My issue is that the initial Recall is the clear issue causing the starter failure and they have acknowledged this in the technical campaign following. However, my vehicle's VIN is not included in the technical campaign that instructs them to replace the starter even though it was their negligence which caused the failure which they have acknowledged. What component or system failed or malfunctioned, and is it available for inspection upon request? No I paid to have the starter replaced. How was your safety or the safety of others put at risk? Me and my vehicle were left stranded, sometimes In the road due to auto start, multiple times. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, by the dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, inspected by the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No there were no warnings.
Additional Notes:
I have a 2019 BMW x5. My starter failed and I got a notification at the same time through my BMW app that there was a safety recall "RE: Recall 24V-576: Engine Starter – B12 05 24". The recall instructs the dealer that the Correction is "DME software update that will prevent the engine starter from being overloaded". This is all fine. It then gives the instruction "Note: Some vehicles may also be affected by the following technical campaign: 0012240600 Check and, if necessary, replace starter motor Please ensure that, if possible, both technical actions are processed at the same time." My issue is that the initial Recall is the clear issue causing the starter failure and they have acknowledged this in the technical campaign following. However, my vehicle's VIN is not included in the technical campaign that instructs them to replace the starter even though it was their negligence which caused the failure which they have acknowledged. What component or system failed or malfunctioned, and is it available for inspection upon request? No I paid to have the starter replaced. How was your safety or the safety of others put at risk? Me and my vehicle were left stranded, sometimes In the road due to auto start, multiple times. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, by the dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, inspected by the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No there were no warnings.
Mfg Campaign: 11648115
Recall Date: Mar 13, 2025
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
Oil pressure warning
Corrective Action:
Oil pressure warning
Additional Notes:
Oil pressure warning
Mfg Campaign: 11641034
Recall Date: Feb 6, 2025
Bmw Of North America, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
Passenger seatbelt restraint
Corrective Action:
Passenger seatbelt restraint
Additional Notes:
Passenger seatbelt restraint
Mfg Campaign: 11640033
Recall Date: Feb 1, 2025
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Passenger seatbelt restraint
Corrective Action:
Passenger seatbelt restraint
Additional Notes:
Passenger seatbelt restraint
Mfg Campaign: 11640033
Recall Date: Feb 1, 2025
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
I received an Important Safety Recall notice indicating that a manufacturing defect could cause my vehicle to catch fire. I brought the car to New Country BMW in Hartford, CT to have this corrected and was advised that I would be charged $2,200 to replace the "TCB" in order to address the safety recall. This does not seem right to charge me to correct a safety defect mandated by NHTSA. The vehicle is owned by and registered to Slade & Company, LLC. Please advise.
Corrective Action:
I received an Important Safety Recall notice indicating that a manufacturing defect could cause my vehicle to catch fire. I brought the car to New Country BMW in Hartford, CT to have this corrected and was advised that I would be charged $2,200 to replace the "TCB" in order to address the safety recall. This does not seem right to charge me to correct a safety defect mandated by NHTSA. The vehicle is owned by and registered to Slade & Company, LLC. Please advise.
Additional Notes:
I received an Important Safety Recall notice indicating that a manufacturing defect could cause my vehicle to catch fire. I brought the car to New Country BMW in Hartford, CT to have this corrected and was advised that I would be charged $2,200 to replace the "TCB" in order to address the safety recall. This does not seem right to charge me to correct a safety defect mandated by NHTSA. The vehicle is owned by and registered to Slade & Company, LLC. Please advise.
Mfg Campaign: 11639674
Recall Date: Jan 30, 2025
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Passenger Restraint warning light kept coming on. Dealer was able to reset twice and now they are telling me I need a new pad sensor under the seat and estimate is $1800.00 Reading BMW blogs this is an ongoing problem that BMW is aware of but will not recall.
Corrective Action:
Passenger Restraint warning light kept coming on. Dealer was able to reset twice and now they are telling me I need a new pad sensor under the seat and estimate is $1800.00 Reading BMW blogs this is an ongoing problem that BMW is aware of but will not recall.
Additional Notes:
Passenger Restraint warning light kept coming on. Dealer was able to reset twice and now they are telling me I need a new pad sensor under the seat and estimate is $1800.00 Reading BMW blogs this is an ongoing problem that BMW is aware of but will not recall.
Mfg Campaign: 11639021
Recall Date: Jan 28, 2025
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Subject: Complaint Regarding Water Intrusion and Electrical Failures in 2019 BMW X5 To Whom It May Concern, I am writing to formally lodge a complaint regarding a recurring and potentially hazardous issue with my 2019 BMW X5. The issue involves water intrusion through the shark fin antenna, which has caused significant electrical malfunctions in my vehicle. Description of the Problem Water appears to be leaking into the vehicle through the shark fin antenna located on the roof. This has resulted in: 1.Failure of the infotainment system (screen not functioning). 2.Inability to start the car (starter not activating). 3.Turn signals operating without the typical cabin clicking sound. This issue has left the vehicle inoperable on multiple occasions and poses a safety risk, as critical systems such as the emergency call function and vehicle ignition are affected. Impact on Safety •A malfunctioning starter prevents the vehicle from being driven, potentially leaving me stranded in unsafe locations. •Turn signal failures reduce the audible warning, increasing the risk of accidents. •Water-damaged electrical components could lead to further issues, such as shorts or fires. Research and Observations After researching, I found that other BMW owners have reported similar issues involving water intrusion through the shark fin antenna, leading to widespread electrical problems. This suggests a potential design or manufacturing defect. Request for Action I respectfully request that the NHTSA investigate this issue to determine whether it constitutes a safety defect requiring a recall or service bulletin from BMW. Vehicle Information •Make/Model: BMW X5 •Year: 2019 •VIN: [XXX] •Mileage at Time of Failure: 72,000 •start Date of Incident(s): [XXX] Supporting Documentation I am happy to provide photos, repair bills, or any other supporting evidence upon request. Thank you for your attention to this matter. I look forward to INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Subject: Complaint Regarding Water Intrusion and Electrical Failures in 2019 BMW X5 To Whom It May Concern, I am writing to formally lodge a complaint regarding a recurring and potentially hazardous issue with my 2019 BMW X5. The issue involves water intrusion through the shark fin antenna, which has caused significant electrical malfunctions in my vehicle. Description of the Problem Water appears to be leaking into the vehicle through the shark fin antenna located on the roof. This has resulted in: 1.Failure of the infotainment system (screen not functioning). 2.Inability to start the car (starter not activating). 3.Turn signals operating without the typical cabin clicking sound. This issue has left the vehicle inoperable on multiple occasions and poses a safety risk, as critical systems such as the emergency call function and vehicle ignition are affected. Impact on Safety •A malfunctioning starter prevents the vehicle from being driven, potentially leaving me stranded in unsafe locations. •Turn signal failures reduce the audible warning, increasing the risk of accidents. •Water-damaged electrical components could lead to further issues, such as shorts or fires. Research and Observations After researching, I found that other BMW owners have reported similar issues involving water intrusion through the shark fin antenna, leading to widespread electrical problems. This suggests a potential design or manufacturing defect. Request for Action I respectfully request that the NHTSA investigate this issue to determine whether it constitutes a safety defect requiring a recall or service bulletin from BMW. Vehicle Information •Make/Model: BMW X5 •Year: 2019 •VIN: [XXX] •Mileage at Time of Failure: 72,000 •start Date of Incident(s): [XXX] Supporting Documentation I am happy to provide photos, repair bills, or any other supporting evidence upon request. Thank you for your attention to this matter. I look forward to INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Subject: Complaint Regarding Water Intrusion and Electrical Failures in 2019 BMW X5 To Whom It May Concern, I am writing to formally lodge a complaint regarding a recurring and potentially hazardous issue with my 2019 BMW X5. The issue involves water intrusion through the shark fin antenna, which has caused significant electrical malfunctions in my vehicle. Description of the Problem Water appears to be leaking into the vehicle through the shark fin antenna located on the roof. This has resulted in: 1.Failure of the infotainment system (screen not functioning). 2.Inability to start the car (starter not activating). 3.Turn signals operating without the typical cabin clicking sound. This issue has left the vehicle inoperable on multiple occasions and poses a safety risk, as critical systems such as the emergency call function and vehicle ignition are affected. Impact on Safety •A malfunctioning starter prevents the vehicle from being driven, potentially leaving me stranded in unsafe locations. •Turn signal failures reduce the audible warning, increasing the risk of accidents. •Water-damaged electrical components could lead to further issues, such as shorts or fires. Research and Observations After researching, I found that other BMW owners have reported similar issues involving water intrusion through the shark fin antenna, leading to widespread electrical problems. This suggests a potential design or manufacturing defect. Request for Action I respectfully request that the NHTSA investigate this issue to determine whether it constitutes a safety defect requiring a recall or service bulletin from BMW. Vehicle Information •Make/Model: BMW X5 •Year: 2019 •VIN: [XXX] •Mileage at Time of Failure: 72,000 •start Date of Incident(s): [XXX] Supporting Documentation I am happy to provide photos, repair bills, or any other supporting evidence upon request. Thank you for your attention to this matter. I look forward to INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11636812
Recall Date: Jan 18, 2025
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