Complaints & Recalls
Official Safety Recalls - Important!
19 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC is recalling certain 2019-2020 X5, X7, 2020 3 Series Sedan, X6, 2020-2021 7 Series Sedan, 2020 8 Series Convertible, 8 Series Coupe, and 2020 8 Series Gran Coupe vehicles. Please see the recall report for the complete list of models. In the event the starter motor fails, repeated attempts to start the vehicle can cause the starter motor to overheat from an electrical overload.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 1, 2024
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022 4 Series Gran Coupe (430i, 430i xDrive, M440i xDrive); 2019-2022 X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5 M50i, X5M; 2021-2022 X5 xdrive45e; 2020-2022 X6 sDrive40i, X6 xDrive40i, X6 xDrive50i, X6M and 2019-2023 X7 xDrive40i, X7 xDrive50i, X7 M50i, X7 xDrive60i, X7 M60i, X7M, Alpina XB7 vehicles. The roof function control unit may be programmed incorrectly, allowing the sunroof to close without the key fob present inside the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Apr 20, 2022
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling one 2019 X5 xDrive 40i vehicle. The instrument panel may not have been manufactured correctly, which could prevent the passenger side air bag from deploying properly in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
The owner may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jul 8, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2021 X3 sDrive30i, X3 xDrive30i, X3 M40i, X3M, X4 xDrive30i, X4 M40i, M550i, X4M, X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5M, X5 M50i, X7 xDrive40i, X7 xDrive50i, X7 M50i, Alpina XB7, 330i, 330i xDrive, M340i, M340i xDrive, and 8 Series Coupe, Convertible and Grand Coupe, 840i, 840i xDrive, M850i xDrive, M8, 2020-2021 530e, 530e xDrive, 330e, 330e xDrive, 745Le, 745Le xDrive, X5 xDrive45e, X3 xDrive30e, X6 sDrive40i, X6 xDrive40i, X6 xDrive50i, X6 M50i, X6M, 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 740i, 740Li, 740Li xDrive, M760i Drive, M760Li xDrive, 750Li xDrive Alpina, Alpina B7 xDrive, and 2021 4 Series Coupe 430i, 430i xDrive, M440i xDrive vehicles. When shifting into Reverse, a small portion of the rearview image may be obscured, or the screen may not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 19, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2020-2021 8 Series Coupe, Grand Coupe and convertible 840i, 840i xDrive, M850i xDrive, M8 and 740 Li, 740 Li xDrive, 750 Li xDrive, M760 Li xDrive, X6 sDrive40i, X6 xDrive40i, X6 xdrive50i, X6 M50i, X6M, and 2019-2021 X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5 M50i, X5M, X7 xDrive40i, X7 xDrive50i, X7 M50i, and 2021 M3, M3 Competition, M4 Coupe, M4 Competition Coupe, X5 xDrive45e, 745 Le xDrive. The rotor and shaft within the integrated brake system may not have been welded properly and could separate during a hard braking event, possibly resulting in a loss of the Antilock Brake System (ABS) and braking assistance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 10, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2020 X5 sDrive40i, X5 xDrive40i and X5 xDrive50i vehicles and 2020 X6M vehicles. The steering column shaft bearing plate may not have been properly attached to the vehicle, allowing it to loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 28, 2020
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018 540d, 2018-2020 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 530e, 530e xDrive, X3 sDrive, X3 xDrive, X3 M40i, X3 M, and 2019-2020 X4 xDrive, X4 M40i, X4 M, X7 xDrive, X7 M50i, 740Li, 740Li xDrive, 750Li, 750Li xDrive, 8 Series Convertible and Coupe 840i, 840i xDrive, M850i xDrive, X5 sDrive, X5 xDrive, X5 M50i, X6 xDrive, X6 M50i, 330i, 330i xDrive, M340i, M340i xDrive, Z4 sDrive, Z4 M40i, 740Le xDrive and 745Le xDrive, 2018-2019 640i xDrive Gran Turismo and Rolls-Royce Phantom, 2019 M850i xDrive Gran Coupe and Rolls-Royce Cullinan and 2020 Toyota Supra vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 27, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 X5 xDrive50i and X7 xDrive40i vehicles. The left side wheel bolts may have been insufficiently tightened and may loosen over time.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 23, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2020 750i xDrive, 2019 M850i xDrive Coupe, M850i xDrive Convertible, X5 xDrive50i, X7 xDrive50i, and M5 vehicles. The high pressure fuel pump may not have been properly attached to the engine, which may cause the fuel pump flange to crack, resulting in a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 3, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 X5 xDrive40i and xDrive50i vehicles. The attachment bolts for the driver's seat and/or seat belt may not have been properly tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 13, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 BMW X5 xDrive40i and X5 xDrive50i vehicles. The driver and/or passenger sun visor may have an incorrect air bag warning label, or the label may be missing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant crash protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Dec 19, 2018
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 BMW X5 xDrive40i vehicles. The capacitors within the Body Domain Controller (BDC) may short circuit and overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 17, 2018
Consumer Complaints
180 ComplaintsBmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I purchased a used BMW from a local dealership, unaware that the vehicle had unresolved safety and mechanical issues. Over time, I began experiencing repeated problems including: •Power loss and hesitation while driving •Malfunctioning engine and drivetrain components •Electrical system glitches including dashboard warnings that would disappear before I could document them The car has been in and out of shops for diagnostics, and no lasting fix has been found. These defects have created safety concerns for me and my children, as I transport them daily. The vehicle feels unsafe to operate. I believe I may have been sold a lemon and am now pursuing legal remedies, including this formal safety complaint to report the issue.
Corrective Action:
I purchased a used BMW from a local dealership, unaware that the vehicle had unresolved safety and mechanical issues. Over time, I began experiencing repeated problems including: •Power loss and hesitation while driving •Malfunctioning engine and drivetrain components •Electrical system glitches including dashboard warnings that would disappear before I could document them The car has been in and out of shops for diagnostics, and no lasting fix has been found. These defects have created safety concerns for me and my children, as I transport them daily. The vehicle feels unsafe to operate. I believe I may have been sold a lemon and am now pursuing legal remedies, including this formal safety complaint to report the issue.
Additional Notes:
I purchased a used BMW from a local dealership, unaware that the vehicle had unresolved safety and mechanical issues. Over time, I began experiencing repeated problems including: •Power loss and hesitation while driving •Malfunctioning engine and drivetrain components •Electrical system glitches including dashboard warnings that would disappear before I could document them The car has been in and out of shops for diagnostics, and no lasting fix has been found. These defects have created safety concerns for me and my children, as I transport them daily. The vehicle feels unsafe to operate. I believe I may have been sold a lemon and am now pursuing legal remedies, including this formal safety complaint to report the issue.
Mfg Campaign: 11671458
Recall Date: Jul 6, 2025
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
I purchased a used BMW from a local dealership, unaware that the vehicle had unresolved safety and mechanical issues. Over time, I began experiencing repeated problems including: •Power loss and hesitation while driving •Malfunctioning engine and drivetrain components •Electrical system glitches including dashboard warnings that would disappear before I could document them The car has been in and out of shops for diagnostics, and no lasting fix has been found. These defects have created safety concerns for me and my children, as I transport them daily. The vehicle feels unsafe to operate. I believe I may have been sold a lemon and am now pursuing legal remedies, including this formal safety complaint to report the issue.
Corrective Action:
I purchased a used BMW from a local dealership, unaware that the vehicle had unresolved safety and mechanical issues. Over time, I began experiencing repeated problems including: •Power loss and hesitation while driving •Malfunctioning engine and drivetrain components •Electrical system glitches including dashboard warnings that would disappear before I could document them The car has been in and out of shops for diagnostics, and no lasting fix has been found. These defects have created safety concerns for me and my children, as I transport them daily. The vehicle feels unsafe to operate. I believe I may have been sold a lemon and am now pursuing legal remedies, including this formal safety complaint to report the issue.
Additional Notes:
I purchased a used BMW from a local dealership, unaware that the vehicle had unresolved safety and mechanical issues. Over time, I began experiencing repeated problems including: •Power loss and hesitation while driving •Malfunctioning engine and drivetrain components •Electrical system glitches including dashboard warnings that would disappear before I could document them The car has been in and out of shops for diagnostics, and no lasting fix has been found. These defects have created safety concerns for me and my children, as I transport them daily. The vehicle feels unsafe to operate. I believe I may have been sold a lemon and am now pursuing legal remedies, including this formal safety complaint to report the issue.
Mfg Campaign: 11671458
Recall Date: Jul 6, 2025
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased a used BMW from a local dealership, unaware that the vehicle had unresolved safety and mechanical issues. Over time, I began experiencing repeated problems including: •Power loss and hesitation while driving •Malfunctioning engine and drivetrain components •Electrical system glitches including dashboard warnings that would disappear before I could document them The car has been in and out of shops for diagnostics, and no lasting fix has been found. These defects have created safety concerns for me and my children, as I transport them daily. The vehicle feels unsafe to operate. I believe I may have been sold a lemon and am now pursuing legal remedies, including this formal safety complaint to report the issue.
Corrective Action:
I purchased a used BMW from a local dealership, unaware that the vehicle had unresolved safety and mechanical issues. Over time, I began experiencing repeated problems including: •Power loss and hesitation while driving •Malfunctioning engine and drivetrain components •Electrical system glitches including dashboard warnings that would disappear before I could document them The car has been in and out of shops for diagnostics, and no lasting fix has been found. These defects have created safety concerns for me and my children, as I transport them daily. The vehicle feels unsafe to operate. I believe I may have been sold a lemon and am now pursuing legal remedies, including this formal safety complaint to report the issue.
Additional Notes:
I purchased a used BMW from a local dealership, unaware that the vehicle had unresolved safety and mechanical issues. Over time, I began experiencing repeated problems including: •Power loss and hesitation while driving •Malfunctioning engine and drivetrain components •Electrical system glitches including dashboard warnings that would disappear before I could document them The car has been in and out of shops for diagnostics, and no lasting fix has been found. These defects have created safety concerns for me and my children, as I transport them daily. The vehicle feels unsafe to operate. I believe I may have been sold a lemon and am now pursuing legal remedies, including this formal safety complaint to report the issue.
Mfg Campaign: 11671458
Recall Date: Jul 6, 2025
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The emergency call warning on the dash was activated. GPS and Heads-up display no longer functioned correctly. BMW Dealership replaced TCB2 Box and battery at a cost of $2956.63. In researching this issue found numerous complaints from other owners. Contacted BMW and was told they were not responsible, car was out of warranty (4yr / 50,000 mi). This is an electronic component that is positioned in the least hostile environment of the vehicle. It has NO moving parts, is located in a dry / protected area (above the headliner), has NO knobs to turn / buttons to push / or screens to touch and is not subject to normal wear and tear. One of 2 things seem to be the case: This is a rare failure of this component - in which case I would think BMW and the manufacturer would be not only interested to investigate but also responsible. This is a regular failure of this component and since it is an integral part of the car's safety system BMW does not want to acknowledge a known defect.
Corrective Action:
The emergency call warning on the dash was activated. GPS and Heads-up display no longer functioned correctly. BMW Dealership replaced TCB2 Box and battery at a cost of $2956.63. In researching this issue found numerous complaints from other owners. Contacted BMW and was told they were not responsible, car was out of warranty (4yr / 50,000 mi). This is an electronic component that is positioned in the least hostile environment of the vehicle. It has NO moving parts, is located in a dry / protected area (above the headliner), has NO knobs to turn / buttons to push / or screens to touch and is not subject to normal wear and tear. One of 2 things seem to be the case: This is a rare failure of this component - in which case I would think BMW and the manufacturer would be not only interested to investigate but also responsible. This is a regular failure of this component and since it is an integral part of the car's safety system BMW does not want to acknowledge a known defect.
Additional Notes:
The emergency call warning on the dash was activated. GPS and Heads-up display no longer functioned correctly. BMW Dealership replaced TCB2 Box and battery at a cost of $2956.63. In researching this issue found numerous complaints from other owners. Contacted BMW and was told they were not responsible, car was out of warranty (4yr / 50,000 mi). This is an electronic component that is positioned in the least hostile environment of the vehicle. It has NO moving parts, is located in a dry / protected area (above the headliner), has NO knobs to turn / buttons to push / or screens to touch and is not subject to normal wear and tear. One of 2 things seem to be the case: This is a rare failure of this component - in which case I would think BMW and the manufacturer would be not only interested to investigate but also responsible. This is a regular failure of this component and since it is an integral part of the car's safety system BMW does not want to acknowledge a known defect.
Mfg Campaign: 11669758
Recall Date: Jun 27, 2025
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
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Corrective Action:
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Additional Notes:
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Mfg Campaign: 11666797
Recall Date: Jun 13, 2025
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My car said it overheated and would not start. After about 4 hours it did start and I took it to the dealer. They are saying that the battery and starter need replacement. I read that there was a recall for this exact reason on some specific VINs for my car model and year. Even though mine doesn't fall under that category it seems like the same issue that was recalled for others. Doing some online searches it seems this issue has happened to quite a few people.
Corrective Action:
My car said it overheated and would not start. After about 4 hours it did start and I took it to the dealer. They are saying that the battery and starter need replacement. I read that there was a recall for this exact reason on some specific VINs for my car model and year. Even though mine doesn't fall under that category it seems like the same issue that was recalled for others. Doing some online searches it seems this issue has happened to quite a few people.
Additional Notes:
My car said it overheated and would not start. After about 4 hours it did start and I took it to the dealer. They are saying that the battery and starter need replacement. I read that there was a recall for this exact reason on some specific VINs for my car model and year. Even though mine doesn't fall under that category it seems like the same issue that was recalled for others. Doing some online searches it seems this issue has happened to quite a few people.
Mfg Campaign: 11664913
Recall Date: Jun 4, 2025
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My car said it overheated and would not start. After about 4 hours it did start and I took it to the dealer. They are saying that the battery and starter need replacement. I read that there was a recall for this exact reason on some specific VINs for my car model and year. Even though mine doesn't fall under that category it seems like the same issue that was recalled for others. Doing some online searches it seems this issue has happened to quite a few people.
Corrective Action:
My car said it overheated and would not start. After about 4 hours it did start and I took it to the dealer. They are saying that the battery and starter need replacement. I read that there was a recall for this exact reason on some specific VINs for my car model and year. Even though mine doesn't fall under that category it seems like the same issue that was recalled for others. Doing some online searches it seems this issue has happened to quite a few people.
Additional Notes:
My car said it overheated and would not start. After about 4 hours it did start and I took it to the dealer. They are saying that the battery and starter need replacement. I read that there was a recall for this exact reason on some specific VINs for my car model and year. Even though mine doesn't fall under that category it seems like the same issue that was recalled for others. Doing some online searches it seems this issue has happened to quite a few people.
Mfg Campaign: 11664913
Recall Date: Jun 4, 2025
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
I received a recall on my vehicle for an electrical update and was out of town when it malfunctioned. The vehicle would not start on the first try. Tried again and it immediately overheated, with smoke and a burning smell coming from the hood. It was towed to the dealership, and the starter and battery ended up needing to be replaced. I believe the failure of these parts was caused by the software issue that the recall was for. The dealership refused to compensate for the replacement of the battery and starter, claiming that it was not under the recall. When I reached out to corporate, they also refused to help. The car was at the dealership for a month, and the total cost of repairs was $2,200.
Corrective Action:
I received a recall on my vehicle for an electrical update and was out of town when it malfunctioned. The vehicle would not start on the first try. Tried again and it immediately overheated, with smoke and a burning smell coming from the hood. It was towed to the dealership, and the starter and battery ended up needing to be replaced. I believe the failure of these parts was caused by the software issue that the recall was for. The dealership refused to compensate for the replacement of the battery and starter, claiming that it was not under the recall. When I reached out to corporate, they also refused to help. The car was at the dealership for a month, and the total cost of repairs was $2,200.
Additional Notes:
I received a recall on my vehicle for an electrical update and was out of town when it malfunctioned. The vehicle would not start on the first try. Tried again and it immediately overheated, with smoke and a burning smell coming from the hood. It was towed to the dealership, and the starter and battery ended up needing to be replaced. I believe the failure of these parts was caused by the software issue that the recall was for. The dealership refused to compensate for the replacement of the battery and starter, claiming that it was not under the recall. When I reached out to corporate, they also refused to help. The car was at the dealership for a month, and the total cost of repairs was $2,200.
Mfg Campaign: 11662756
Recall Date: May 23, 2025
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I received a recall on my vehicle for an electrical update and was out of town when it malfunctioned. The vehicle would not start on the first try. Tried again and it immediately overheated, with smoke and a burning smell coming from the hood. It was towed to the dealership, and the starter and battery ended up needing to be replaced. I believe the failure of these parts was caused by the software issue that the recall was for. The dealership refused to compensate for the replacement of the battery and starter, claiming that it was not under the recall. When I reached out to corporate, they also refused to help. The car was at the dealership for a month, and the total cost of repairs was $2,200.
Corrective Action:
I received a recall on my vehicle for an electrical update and was out of town when it malfunctioned. The vehicle would not start on the first try. Tried again and it immediately overheated, with smoke and a burning smell coming from the hood. It was towed to the dealership, and the starter and battery ended up needing to be replaced. I believe the failure of these parts was caused by the software issue that the recall was for. The dealership refused to compensate for the replacement of the battery and starter, claiming that it was not under the recall. When I reached out to corporate, they also refused to help. The car was at the dealership for a month, and the total cost of repairs was $2,200.
Additional Notes:
I received a recall on my vehicle for an electrical update and was out of town when it malfunctioned. The vehicle would not start on the first try. Tried again and it immediately overheated, with smoke and a burning smell coming from the hood. It was towed to the dealership, and the starter and battery ended up needing to be replaced. I believe the failure of these parts was caused by the software issue that the recall was for. The dealership refused to compensate for the replacement of the battery and starter, claiming that it was not under the recall. When I reached out to corporate, they also refused to help. The car was at the dealership for a month, and the total cost of repairs was $2,200.
Mfg Campaign: 11662756
Recall Date: May 23, 2025
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
Potential Consequences:
The contact owns a 2019 BMW X5. The contact stated while the vehicle was parked, the vehicle failed to start as intended. No warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with a failed alternator. The contact was informed that the alternator needed to be replaced. The vehicle was not repaired. The contact referenced an unknown recall repair; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,302.
Corrective Action:
The contact owns a 2019 BMW X5. The contact stated while the vehicle was parked, the vehicle failed to start as intended. No warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with a failed alternator. The contact was informed that the alternator needed to be replaced. The vehicle was not repaired. The contact referenced an unknown recall repair; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,302.
Additional Notes:
The contact owns a 2019 BMW X5. The contact stated while the vehicle was parked, the vehicle failed to start as intended. No warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed with a failed alternator. The contact was informed that the alternator needed to be replaced. The vehicle was not repaired. The contact referenced an unknown recall repair; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,302.
Mfg Campaign: 11661548
Recall Date: May 16, 2025
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
While driving in the city, I came across a red light. When the light turned green, my car's engine shut off and the power steering turned off (unable to turn). The screen remained on but I could not start the car. This has only happened in the city when I am driving at a speed of up to 15 miles/hr. under comfort mode with the auto/stop feature on. This happened about 5 times on different dates where my car shut off but the screen was on. My car shut down in the middle of traffic, causing more traffic and an unsafe situation. Since then, I have turned off the auto/stop feature and have not yet encountered the problem again.
Corrective Action:
While driving in the city, I came across a red light. When the light turned green, my car's engine shut off and the power steering turned off (unable to turn). The screen remained on but I could not start the car. This has only happened in the city when I am driving at a speed of up to 15 miles/hr. under comfort mode with the auto/stop feature on. This happened about 5 times on different dates where my car shut off but the screen was on. My car shut down in the middle of traffic, causing more traffic and an unsafe situation. Since then, I have turned off the auto/stop feature and have not yet encountered the problem again.
Additional Notes:
While driving in the city, I came across a red light. When the light turned green, my car's engine shut off and the power steering turned off (unable to turn). The screen remained on but I could not start the car. This has only happened in the city when I am driving at a speed of up to 15 miles/hr. under comfort mode with the auto/stop feature on. This happened about 5 times on different dates where my car shut off but the screen was on. My car shut down in the middle of traffic, causing more traffic and an unsafe situation. Since then, I have turned off the auto/stop feature and have not yet encountered the problem again.
Mfg Campaign: 11661202
Recall Date: May 15, 2025
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
While driving in the city, I came across a red light. When the light turned green, my car's engine shut off and the power steering turned off (unable to turn). The screen remained on but I could not start the car. This has only happened in the city when I am driving at a speed of up to 15 miles/hr. under comfort mode with the auto/stop feature on. This happened about 5 times on different dates where my car shut off but the screen was on. My car shut down in the middle of traffic, causing more traffic and an unsafe situation. Since then, I have turned off the auto/stop feature and have not yet encountered the problem again.
Corrective Action:
While driving in the city, I came across a red light. When the light turned green, my car's engine shut off and the power steering turned off (unable to turn). The screen remained on but I could not start the car. This has only happened in the city when I am driving at a speed of up to 15 miles/hr. under comfort mode with the auto/stop feature on. This happened about 5 times on different dates where my car shut off but the screen was on. My car shut down in the middle of traffic, causing more traffic and an unsafe situation. Since then, I have turned off the auto/stop feature and have not yet encountered the problem again.
Additional Notes:
While driving in the city, I came across a red light. When the light turned green, my car's engine shut off and the power steering turned off (unable to turn). The screen remained on but I could not start the car. This has only happened in the city when I am driving at a speed of up to 15 miles/hr. under comfort mode with the auto/stop feature on. This happened about 5 times on different dates where my car shut off but the screen was on. My car shut down in the middle of traffic, causing more traffic and an unsafe situation. Since then, I have turned off the auto/stop feature and have not yet encountered the problem again.
Mfg Campaign: 11661202
Recall Date: May 15, 2025
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 BMW X5. The contact stated while starting the vehicle, the vehicle hesitated to start immediately. The vehicle was taken to the dealer, who determined that the starter motor needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.
Corrective Action:
The contact owns a 2019 BMW X5. The contact stated while starting the vehicle, the vehicle hesitated to start immediately. The vehicle was taken to the dealer, who determined that the starter motor needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.
Additional Notes:
The contact owns a 2019 BMW X5. The contact stated while starting the vehicle, the vehicle hesitated to start immediately. The vehicle was taken to the dealer, who determined that the starter motor needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.
Mfg Campaign: 11660393
Recall Date: May 12, 2025
Bmw Of North America, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 BMW X5. The contact stated while starting the vehicle, the vehicle hesitated to start immediately. The vehicle was taken to the dealer, who determined that the starter motor needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.
Corrective Action:
The contact owns a 2019 BMW X5. The contact stated while starting the vehicle, the vehicle hesitated to start immediately. The vehicle was taken to the dealer, who determined that the starter motor needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.
Additional Notes:
The contact owns a 2019 BMW X5. The contact stated while starting the vehicle, the vehicle hesitated to start immediately. The vehicle was taken to the dealer, who determined that the starter motor needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.
Mfg Campaign: 11660393
Recall Date: May 12, 2025
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle's electrical system experienced a starter malfunction, which led to a complete failure of the starter. As a result, the car would not start, ultimately causing the battery to fail as well. This failure posed a serious safety risk. I could have been left stranded in the middle of traffic, increasing the risk of a collision that could have caused injury to myself and others. If the malfunction had occurred in a remote location, I could have been left stranded, placing me in a potentially dangerous situation. The issue was confirmed by the dealership. Although there is an active NHTSA recall related to this exact problem, my vehicle’s VIN was not included. However, it should have been—my vehicle was manufactured during the affected production period and experienced the same failure described in the recall. As a result, I had to pay out of pocket for these substantial repairs. The manufacturer failed to include my VIN in the recall, despite clear evidence that my vehicle was subject to the same defect. The manufacturer inspected the vehicle and confirmed that the failure involved both the starter and the battery; however, I was required to pay out of pocket for the replacement of both components. There were no warning lights, error messages, or other symptoms prior to the failure—the vehicle simply stopped functioning without notice. Further research revealed that many other owners have reported the same starter malfunction, frequently resulting in battery failure and the need to replace both components. Although the manufacturer is aware of this widespread issue, they have not issued a comprehensive recall for all affected vehicles. Had they done so, this failure—and the associated safety risks, inconvenience, and significant repair costs—could have been avoided.
Corrective Action:
The vehicle's electrical system experienced a starter malfunction, which led to a complete failure of the starter. As a result, the car would not start, ultimately causing the battery to fail as well. This failure posed a serious safety risk. I could have been left stranded in the middle of traffic, increasing the risk of a collision that could have caused injury to myself and others. If the malfunction had occurred in a remote location, I could have been left stranded, placing me in a potentially dangerous situation. The issue was confirmed by the dealership. Although there is an active NHTSA recall related to this exact problem, my vehicle’s VIN was not included. However, it should have been—my vehicle was manufactured during the affected production period and experienced the same failure described in the recall. As a result, I had to pay out of pocket for these substantial repairs. The manufacturer failed to include my VIN in the recall, despite clear evidence that my vehicle was subject to the same defect. The manufacturer inspected the vehicle and confirmed that the failure involved both the starter and the battery; however, I was required to pay out of pocket for the replacement of both components. There were no warning lights, error messages, or other symptoms prior to the failure—the vehicle simply stopped functioning without notice. Further research revealed that many other owners have reported the same starter malfunction, frequently resulting in battery failure and the need to replace both components. Although the manufacturer is aware of this widespread issue, they have not issued a comprehensive recall for all affected vehicles. Had they done so, this failure—and the associated safety risks, inconvenience, and significant repair costs—could have been avoided.
Additional Notes:
The vehicle's electrical system experienced a starter malfunction, which led to a complete failure of the starter. As a result, the car would not start, ultimately causing the battery to fail as well. This failure posed a serious safety risk. I could have been left stranded in the middle of traffic, increasing the risk of a collision that could have caused injury to myself and others. If the malfunction had occurred in a remote location, I could have been left stranded, placing me in a potentially dangerous situation. The issue was confirmed by the dealership. Although there is an active NHTSA recall related to this exact problem, my vehicle’s VIN was not included. However, it should have been—my vehicle was manufactured during the affected production period and experienced the same failure described in the recall. As a result, I had to pay out of pocket for these substantial repairs. The manufacturer failed to include my VIN in the recall, despite clear evidence that my vehicle was subject to the same defect. The manufacturer inspected the vehicle and confirmed that the failure involved both the starter and the battery; however, I was required to pay out of pocket for the replacement of both components. There were no warning lights, error messages, or other symptoms prior to the failure—the vehicle simply stopped functioning without notice. Further research revealed that many other owners have reported the same starter malfunction, frequently resulting in battery failure and the need to replace both components. Although the manufacturer is aware of this widespread issue, they have not issued a comprehensive recall for all affected vehicles. Had they done so, this failure—and the associated safety risks, inconvenience, and significant repair costs—could have been avoided.
Mfg Campaign: 11659975
Recall Date: May 9, 2025
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2019 BMW X5. The contact stated that while attempting to start the vehicle, the vehicle failed to start. There was no warning light illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was advised that the starter had failed and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V576000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING) as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 80,100.
Corrective Action:
The contact owns a 2019 BMW X5. The contact stated that while attempting to start the vehicle, the vehicle failed to start. There was no warning light illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was advised that the starter had failed and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V576000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING) as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 80,100.
Additional Notes:
The contact owns a 2019 BMW X5. The contact stated that while attempting to start the vehicle, the vehicle failed to start. There was no warning light illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was advised that the starter had failed and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V576000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING) as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 80,100.
Mfg Campaign: 11659512
Recall Date: May 7, 2025
Bmw Of North America, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 BMW X5. The contact stated that while attempting to start the vehicle, the vehicle failed to start. There was no warning light illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was advised that the starter had failed and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V576000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING) as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 80,100.
Corrective Action:
The contact owns a 2019 BMW X5. The contact stated that while attempting to start the vehicle, the vehicle failed to start. There was no warning light illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was advised that the starter had failed and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V576000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING) as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 80,100.
Additional Notes:
The contact owns a 2019 BMW X5. The contact stated that while attempting to start the vehicle, the vehicle failed to start. There was no warning light illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was advised that the starter had failed and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V576000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING) as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 80,100.
Mfg Campaign: 11659512
Recall Date: May 7, 2025
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 BMW X5. The contact stated while driving 70 MPH and attempting to depress the accelerator pedal, the vehicle failed to accelerate as needed. No warning lights were illuminated. The contact stated that the oil pressure failed after 20% usage. The vehicle was taken to an independent mechanic, where it was diagnosed that the oil pump had failed, and there were plastic particles inside the oil pump. The contact was informed that the oil pump needed to be replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2019 BMW X5. The contact stated while driving 70 MPH and attempting to depress the accelerator pedal, the vehicle failed to accelerate as needed. No warning lights were illuminated. The contact stated that the oil pressure failed after 20% usage. The vehicle was taken to an independent mechanic, where it was diagnosed that the oil pump had failed, and there were plastic particles inside the oil pump. The contact was informed that the oil pump needed to be replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2019 BMW X5. The contact stated while driving 70 MPH and attempting to depress the accelerator pedal, the vehicle failed to accelerate as needed. No warning lights were illuminated. The contact stated that the oil pressure failed after 20% usage. The vehicle was taken to an independent mechanic, where it was diagnosed that the oil pump had failed, and there were plastic particles inside the oil pump. The contact was informed that the oil pump needed to be replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
Mfg Campaign: 11655860
Recall Date: Apr 21, 2025
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle Safety Complaint Report – BMW Engine Starter Failure Make: BMW Model: X5 xDrive40i Year: 2019 Mileage at Incident: ~40,000 km Component/System That Malfunctioned The engine starter system failed to function. Despite repeated attempts, the engine would not start. The vehicle showed no prior warnings or dashboard alerts before the failure. The part has not yet been replaced, and the car is unable to start still. Incident Description On a recent trip, while lined up at a ferry terminal waiting to board, our BMW X5 unexpectedly failed to start. There was no warning light or error code displayed. The car was completely unresponsive, despite repeated starting attempts. We were in the middle of the boarding line, blocking all vehicles behind us. We had to request assistance from ferry staff, who helped tow the car to a parkade. This incident led to the cancellation of our trip, caused significant stress and public disruption, and exposed us to serious safety and liability risks. We immediately contacted BMW roadside assistance, who were unable to diagnose the issue remotely and only suggested continued restart attempts, which were ineffective. We recently learned of NHTSA Recall 24V-576, issued on August 1, 2024, by BMW of North America. The recall involves the engine starter in 2019–2020 BMW X5 models, due to engine no-start issues and potential electrical overloads that can result in a thermal event. While our vehicle matches the make, model, and year, we were informed by BMW that our specific VIN is not currently listed under the recall. However, we are experiencing exactly the same problem described in the recall notice—an engine that suddenly fails to start, with no warning, and with the potential for unsafe repeated ignition attempts. I strongly believe that our vehicle should be included in BMW’s official recall list for 24V-576. The symptoms, risk profile, and component behavior align perfect with the recall description.
Corrective Action:
Vehicle Safety Complaint Report – BMW Engine Starter Failure Make: BMW Model: X5 xDrive40i Year: 2019 Mileage at Incident: ~40,000 km Component/System That Malfunctioned The engine starter system failed to function. Despite repeated attempts, the engine would not start. The vehicle showed no prior warnings or dashboard alerts before the failure. The part has not yet been replaced, and the car is unable to start still. Incident Description On a recent trip, while lined up at a ferry terminal waiting to board, our BMW X5 unexpectedly failed to start. There was no warning light or error code displayed. The car was completely unresponsive, despite repeated starting attempts. We were in the middle of the boarding line, blocking all vehicles behind us. We had to request assistance from ferry staff, who helped tow the car to a parkade. This incident led to the cancellation of our trip, caused significant stress and public disruption, and exposed us to serious safety and liability risks. We immediately contacted BMW roadside assistance, who were unable to diagnose the issue remotely and only suggested continued restart attempts, which were ineffective. We recently learned of NHTSA Recall 24V-576, issued on August 1, 2024, by BMW of North America. The recall involves the engine starter in 2019–2020 BMW X5 models, due to engine no-start issues and potential electrical overloads that can result in a thermal event. While our vehicle matches the make, model, and year, we were informed by BMW that our specific VIN is not currently listed under the recall. However, we are experiencing exactly the same problem described in the recall notice—an engine that suddenly fails to start, with no warning, and with the potential for unsafe repeated ignition attempts. I strongly believe that our vehicle should be included in BMW’s official recall list for 24V-576. The symptoms, risk profile, and component behavior align perfect with the recall description.
Additional Notes:
Vehicle Safety Complaint Report – BMW Engine Starter Failure Make: BMW Model: X5 xDrive40i Year: 2019 Mileage at Incident: ~40,000 km Component/System That Malfunctioned The engine starter system failed to function. Despite repeated attempts, the engine would not start. The vehicle showed no prior warnings or dashboard alerts before the failure. The part has not yet been replaced, and the car is unable to start still. Incident Description On a recent trip, while lined up at a ferry terminal waiting to board, our BMW X5 unexpectedly failed to start. There was no warning light or error code displayed. The car was completely unresponsive, despite repeated starting attempts. We were in the middle of the boarding line, blocking all vehicles behind us. We had to request assistance from ferry staff, who helped tow the car to a parkade. This incident led to the cancellation of our trip, caused significant stress and public disruption, and exposed us to serious safety and liability risks. We immediately contacted BMW roadside assistance, who were unable to diagnose the issue remotely and only suggested continued restart attempts, which were ineffective. We recently learned of NHTSA Recall 24V-576, issued on August 1, 2024, by BMW of North America. The recall involves the engine starter in 2019–2020 BMW X5 models, due to engine no-start issues and potential electrical overloads that can result in a thermal event. While our vehicle matches the make, model, and year, we were informed by BMW that our specific VIN is not currently listed under the recall. However, we are experiencing exactly the same problem described in the recall notice—an engine that suddenly fails to start, with no warning, and with the potential for unsafe repeated ignition attempts. I strongly believe that our vehicle should be included in BMW’s official recall list for 24V-576. The symptoms, risk profile, and component behavior align perfect with the recall description.
Mfg Campaign: 11655961
Recall Date: Apr 21, 2025
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
vehicle has been vibrating at low speeds when turning or when backing up. Took vehicle to BMW dealership (BMW of Nashville in Franklin, TN) multiple times during the past 18 months without resolution. On my visit for the same issue this month, dealership finally recognized the issue and said there was a BMW bulletin out about the issue SIB 27 02 20. It is very frustrating that 1. The dealership kept stalling and despite test driving the car with me and feeling the vibration, they kept blaming tires or saying it was normal while the bulletin about the issues was generated in 05.20.2020 2. It cost me over $627 for them to change the transfer case oil to diagnose and repair the issue. I am still in the testing phase after the transfer case oil change as the vehicle needs to be driven 300+ miles. The dealership and BMW should issue a recall since it is a know issue that the wrong oil was used in the manufacturing process and reimburse the cost charged for diagnostic and transfer case oil replacement. The vehicle is furthermore still under warranty so I should not be paying anything for diagnostics or repairs.
Corrective Action:
vehicle has been vibrating at low speeds when turning or when backing up. Took vehicle to BMW dealership (BMW of Nashville in Franklin, TN) multiple times during the past 18 months without resolution. On my visit for the same issue this month, dealership finally recognized the issue and said there was a BMW bulletin out about the issue SIB 27 02 20. It is very frustrating that 1. The dealership kept stalling and despite test driving the car with me and feeling the vibration, they kept blaming tires or saying it was normal while the bulletin about the issues was generated in 05.20.2020 2. It cost me over $627 for them to change the transfer case oil to diagnose and repair the issue. I am still in the testing phase after the transfer case oil change as the vehicle needs to be driven 300+ miles. The dealership and BMW should issue a recall since it is a know issue that the wrong oil was used in the manufacturing process and reimburse the cost charged for diagnostic and transfer case oil replacement. The vehicle is furthermore still under warranty so I should not be paying anything for diagnostics or repairs.
Additional Notes:
vehicle has been vibrating at low speeds when turning or when backing up. Took vehicle to BMW dealership (BMW of Nashville in Franklin, TN) multiple times during the past 18 months without resolution. On my visit for the same issue this month, dealership finally recognized the issue and said there was a BMW bulletin out about the issue SIB 27 02 20. It is very frustrating that 1. The dealership kept stalling and despite test driving the car with me and feeling the vibration, they kept blaming tires or saying it was normal while the bulletin about the issues was generated in 05.20.2020 2. It cost me over $627 for them to change the transfer case oil to diagnose and repair the issue. I am still in the testing phase after the transfer case oil change as the vehicle needs to be driven 300+ miles. The dealership and BMW should issue a recall since it is a know issue that the wrong oil was used in the manufacturing process and reimburse the cost charged for diagnostic and transfer case oil replacement. The vehicle is furthermore still under warranty so I should not be paying anything for diagnostics or repairs.
Mfg Campaign: 11655405
Recall Date: Apr 18, 2025
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