Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC. (BMW) is recalling certain 2012-2015 X1 sDrive28i, X1 xDrive28i, 2012-2016 Z4 sDrive28i, 528i, 528i xDrive, 328i, 328xi, 2016-2018 X5 xdrive 40e, 2014-2016 228i, 228xi, 428i, 428i xDrive, 328xi Gran Turismo, 2013-2017 X3 sDrive28i, X3 xDrive28i, 2015-2018 X4 xDrive28i, 2015-2016 428xi vehicles. An improperly sealed electrical connector on the water pump may be exposed to water and short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 13, 2024
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2013-2018 328d, 328d xDrive, 2014-2018 328d Sports Wagon, 328d xDrive Sports Wagon, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, 2015-2017 X3 xDrive28d SAV, and 2014-2017 X5 xDrive35d SAV diesel vehicles equipped with an Exhaust Gas Recirculation (EGR) module with an integrated cooler. The EGR cooler may leak internally, causing coolant to mix with diesel engine soot, which could result in smoldering particles and a melting intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Nov 19, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2014-2018 328d, 328d xDrive, X5 xDrive35d, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, and 2015-2017 X3 xDrive28d vehicles. The high-pressure fuel pump may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jul 29, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2013-2018 BMW 328d and 328d xDrive, 2014-2018 328d Sports Wagon and 328d xDrive Sports Wagon, 2014-2016 535d and 535d xDrive, 2015 740Ld xDrive, 2015-2017 X3 xDrive28d SAV and 2014-2017 X5 xDrive35d SAV vehicles equipped with an Exhaust Gas Recirculation (EGR) module with an integrated cooler. If the EGR cooler leaks internally, the coolant can mix with diesel engine soot. The high EGR temperatures may result in these particles possibly smoldering and melting the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 25, 2018
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain model year 2016 X5 xDrive40e vehicles manufactured July 29, 2015, to September 9, 2015. The affected vehicles have a Digital Motor Electronic (DME) control unit that may have a loose electrical ground cable, possibly causing an under-voltage condition which would result in the transmission shifting to neutral.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Dec 21, 2016
Consumer Complaints
93 ComplaintsBmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING MY CAR ON THE FREEWAY AT AROUND 70 MPH WHEN SUDDENLY THE SUNROOF "EXPLODED" WITH A LOUD NOISE AND THE GLASS CAME DOWN. THE SUNROOF WAS CLOSED AT THAT TIME. THERE WAS NO OBVIOUS CAUSE OR IMPACT AND I WAS NOT AWARE OF ANY PRIOR DAMAGE TO THE GLASS.
Corrective Action:
I WAS DRIVING MY CAR ON THE FREEWAY AT AROUND 70 MPH WHEN SUDDENLY THE SUNROOF "EXPLODED" WITH A LOUD NOISE AND THE GLASS CAME DOWN. THE SUNROOF WAS CLOSED AT THAT TIME. THERE WAS NO OBVIOUS CAUSE OR IMPACT AND I WAS NOT AWARE OF ANY PRIOR DAMAGE TO THE GLASS.
Additional Notes:
I WAS DRIVING MY CAR ON THE FREEWAY AT AROUND 70 MPH WHEN SUDDENLY THE SUNROOF "EXPLODED" WITH A LOUD NOISE AND THE GLASS CAME DOWN. THE SUNROOF WAS CLOSED AT THAT TIME. THERE WAS NO OBVIOUS CAUSE OR IMPACT AND I WAS NOT AWARE OF ANY PRIOR DAMAGE TO THE GLASS.
Mfg Campaign: 11182570
Recall Date: Feb 26, 2019
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I PARKED MY X5 ON AN INCLINE, PUT THE CAR IN PARK, SET THE PARKING BREAK AND TURNED THE VEHICLE OFF. LOCKED IT AND WENT INSIDE. THERE WERE WORKERS OUTSIDE FOR ABOUT 10 MINUTES BEFORE COMING IN TO THE HOUSE THAT WITNESSED IT SITTING THERE FOR THAT AMOUNT OF TIME. AFTER BEING INSIDE FOR ABOUT 5 MORE MINUTES OR BETTER, I WENT TO LEAVE AND FOUND THAT MY CAR HAD ROLLED AND HIT A TREE. THE PARKING BREAK WORKED SEEING THAT THERE WAS SNOW BUILT UP ON THE BACK TIRES, HOWEVER, YOU CAN SEE FROM THE PICTURES THAT BOTH FRONT TIRES ROLLED. BMW LOOKED INTO IT AND SAID THE CAR DIAGNOSTICALLY CHECKED OUT FINE AND THAT IT IS NORMAL FOR BOTH FRONT TIRES TO ROLL WHILE IN PARK???
Corrective Action:
I PARKED MY X5 ON AN INCLINE, PUT THE CAR IN PARK, SET THE PARKING BREAK AND TURNED THE VEHICLE OFF. LOCKED IT AND WENT INSIDE. THERE WERE WORKERS OUTSIDE FOR ABOUT 10 MINUTES BEFORE COMING IN TO THE HOUSE THAT WITNESSED IT SITTING THERE FOR THAT AMOUNT OF TIME. AFTER BEING INSIDE FOR ABOUT 5 MORE MINUTES OR BETTER, I WENT TO LEAVE AND FOUND THAT MY CAR HAD ROLLED AND HIT A TREE. THE PARKING BREAK WORKED SEEING THAT THERE WAS SNOW BUILT UP ON THE BACK TIRES, HOWEVER, YOU CAN SEE FROM THE PICTURES THAT BOTH FRONT TIRES ROLLED. BMW LOOKED INTO IT AND SAID THE CAR DIAGNOSTICALLY CHECKED OUT FINE AND THAT IT IS NORMAL FOR BOTH FRONT TIRES TO ROLL WHILE IN PARK???
Additional Notes:
I PARKED MY X5 ON AN INCLINE, PUT THE CAR IN PARK, SET THE PARKING BREAK AND TURNED THE VEHICLE OFF. LOCKED IT AND WENT INSIDE. THERE WERE WORKERS OUTSIDE FOR ABOUT 10 MINUTES BEFORE COMING IN TO THE HOUSE THAT WITNESSED IT SITTING THERE FOR THAT AMOUNT OF TIME. AFTER BEING INSIDE FOR ABOUT 5 MORE MINUTES OR BETTER, I WENT TO LEAVE AND FOUND THAT MY CAR HAD ROLLED AND HIT A TREE. THE PARKING BREAK WORKED SEEING THAT THERE WAS SNOW BUILT UP ON THE BACK TIRES, HOWEVER, YOU CAN SEE FROM THE PICTURES THAT BOTH FRONT TIRES ROLLED. BMW LOOKED INTO IT AND SAID THE CAR DIAGNOSTICALLY CHECKED OUT FINE AND THAT IT IS NORMAL FOR BOTH FRONT TIRES TO ROLL WHILE IN PARK???
Mfg Campaign: 11083388
Recall Date: Apr 5, 2018
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING, ALL OF SUDDEN, DASHBOARD BECOMES BLANK. I BROUGHT THIS POINT TO BMW BELLEVUE DEALER. IT WAS CONFIRMED THAT THERE WAS NO ISSUE IDENTIFIED. HOWEVER, IT OCCURRED A COUPLE OF TIMES IN A YEAR. SINCE I WAS DRIVING 35-SPEED LIMIT ROAD, I PULLED THE VEHICLE AND STOPPED THE ENGINER AND THEN RESTART. THE ISSUE DISAPPREAD. I'M NOT SURE WHAT WOULD BE THE CONSEQUENCES OF IT WHEN I'M DRIVING AT HIGHWAYS OR AT HIGH SPEED.
Corrective Action:
WHILE DRIVING, ALL OF SUDDEN, DASHBOARD BECOMES BLANK. I BROUGHT THIS POINT TO BMW BELLEVUE DEALER. IT WAS CONFIRMED THAT THERE WAS NO ISSUE IDENTIFIED. HOWEVER, IT OCCURRED A COUPLE OF TIMES IN A YEAR. SINCE I WAS DRIVING 35-SPEED LIMIT ROAD, I PULLED THE VEHICLE AND STOPPED THE ENGINER AND THEN RESTART. THE ISSUE DISAPPREAD. I'M NOT SURE WHAT WOULD BE THE CONSEQUENCES OF IT WHEN I'M DRIVING AT HIGHWAYS OR AT HIGH SPEED.
Additional Notes:
WHILE DRIVING, ALL OF SUDDEN, DASHBOARD BECOMES BLANK. I BROUGHT THIS POINT TO BMW BELLEVUE DEALER. IT WAS CONFIRMED THAT THERE WAS NO ISSUE IDENTIFIED. HOWEVER, IT OCCURRED A COUPLE OF TIMES IN A YEAR. SINCE I WAS DRIVING 35-SPEED LIMIT ROAD, I PULLED THE VEHICLE AND STOPPED THE ENGINER AND THEN RESTART. THE ISSUE DISAPPREAD. I'M NOT SURE WHAT WOULD BE THE CONSEQUENCES OF IT WHEN I'M DRIVING AT HIGHWAYS OR AT HIGH SPEED.
Mfg Campaign: 11080999
Recall Date: Mar 23, 2018
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING, ALL OF SUDDEN, DASHBOARD BECOMES BLANK. I BROUGHT THIS POINT TO BMW BELLEVUE DEALER. IT WAS CONFIRMED THAT THERE WAS NO ISSUE IDENTIFIED. HOWEVER, IT OCCURRED A COUPLE OF TIMES IN A YEAR. SINCE I WAS DRIVING 35-SPEED LIMIT ROAD, I PULLED THE VEHICLE AND STOPPED THE ENGINER AND THEN RESTART. THE ISSUE DISAPPREAD. I'M NOT SURE WHAT WOULD BE THE CONSEQUENCES OF IT WHEN I'M DRIVING AT HIGHWAYS OR AT HIGH SPEED.
Corrective Action:
WHILE DRIVING, ALL OF SUDDEN, DASHBOARD BECOMES BLANK. I BROUGHT THIS POINT TO BMW BELLEVUE DEALER. IT WAS CONFIRMED THAT THERE WAS NO ISSUE IDENTIFIED. HOWEVER, IT OCCURRED A COUPLE OF TIMES IN A YEAR. SINCE I WAS DRIVING 35-SPEED LIMIT ROAD, I PULLED THE VEHICLE AND STOPPED THE ENGINER AND THEN RESTART. THE ISSUE DISAPPREAD. I'M NOT SURE WHAT WOULD BE THE CONSEQUENCES OF IT WHEN I'M DRIVING AT HIGHWAYS OR AT HIGH SPEED.
Additional Notes:
WHILE DRIVING, ALL OF SUDDEN, DASHBOARD BECOMES BLANK. I BROUGHT THIS POINT TO BMW BELLEVUE DEALER. IT WAS CONFIRMED THAT THERE WAS NO ISSUE IDENTIFIED. HOWEVER, IT OCCURRED A COUPLE OF TIMES IN A YEAR. SINCE I WAS DRIVING 35-SPEED LIMIT ROAD, I PULLED THE VEHICLE AND STOPPED THE ENGINER AND THEN RESTART. THE ISSUE DISAPPREAD. I'M NOT SURE WHAT WOULD BE THE CONSEQUENCES OF IT WHEN I'M DRIVING AT HIGHWAYS OR AT HIGH SPEED.
Mfg Campaign: 11080999
Recall Date: Mar 23, 2018
Bmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
ACCORDING TO THE MANUFACTURER STICKER BMW X5 5.0 GETS 15/21MPG. I WISH I GET ANYWHERE NEAR THAT. I GET ABOUT 11 AVERAGE MPG. I TOOK THE CAR TO THE DEALER TWICE AND I CALLED BMW NORTH AMERICA AND THEY SAID THAT IS THE WAY IT IS. YOU WILL NEVER GET WHAT YOU SEE ON THE STICKER. SO WHEN YOU BUY A CAR NEVER TRUST WHAT THEY SAY ON THE STICKER PRICE.
Corrective Action:
ACCORDING TO THE MANUFACTURER STICKER BMW X5 5.0 GETS 15/21MPG. I WISH I GET ANYWHERE NEAR THAT. I GET ABOUT 11 AVERAGE MPG. I TOOK THE CAR TO THE DEALER TWICE AND I CALLED BMW NORTH AMERICA AND THEY SAID THAT IS THE WAY IT IS. YOU WILL NEVER GET WHAT YOU SEE ON THE STICKER. SO WHEN YOU BUY A CAR NEVER TRUST WHAT THEY SAY ON THE STICKER PRICE.
Additional Notes:
ACCORDING TO THE MANUFACTURER STICKER BMW X5 5.0 GETS 15/21MPG. I WISH I GET ANYWHERE NEAR THAT. I GET ABOUT 11 AVERAGE MPG. I TOOK THE CAR TO THE DEALER TWICE AND I CALLED BMW NORTH AMERICA AND THEY SAID THAT IS THE WAY IT IS. YOU WILL NEVER GET WHAT YOU SEE ON THE STICKER. SO WHEN YOU BUY A CAR NEVER TRUST WHAT THEY SAY ON THE STICKER PRICE.
Mfg Campaign: 11043266
Recall Date: Nov 4, 2017
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BMW HAS IN MY OPINION DELIVERED CARS WITH A SAFETY RISK DUE TO DISTRACTED DRIVING RISK DUE TO THEIR POOR SOFTWARE. THE METHOD FOR CONNECTING TO AND OPERATING AN IPHONE (AND PERHAPS OTHER PHONES) VIA THE RADIO AND SPEAKERS IS CLUMSY AND DISTRACTING. FOR EXAMPLE, THE SOFTWARE DEMANDS SIX OR SEVEN INTERACTIONS WITH THE PHONE SCREEN AND CAR CONTROL ROTARY SELECTOR AND CAR SCREEN TO ACHIEVE TUNING AN AM STATION. (THERE IS NO AM BAND IN THE RADIO BECAUSE THE BRAKES ON THIS HYBRID WOULD AFFECT THE AM SIGNAL.) IN MY OPINION, BMW HAS NO EXCUSE FOR THIS DISTRACTING AND ANNOYING SOFTWARE AND IT SHOWS A CARELESS DISREGARD FOR ENSURING THE SAFEST DRIVING EXPERIENCE FOR ITS CUSTOMERS AND CLACK OF CONCERN FOR OTHER ROAD USERS. THE DANGERS OF DISTRACTED DRIVING ARE WELL KNOWN. I DROVE A RENTAL FORD ON THE WEEKEND - IT WORKED INTUITIVELY AND FLAWLESSLY VIA APPLE PLAY AND DID NOT CREATE ANY DISTRACTIONS. IN MY OPINION BMW SHOULD BE MADE TO RETRO-FIT THAT SOFTWARE TO THEIR AFFECTED PRODUCTS.
Corrective Action:
BMW HAS IN MY OPINION DELIVERED CARS WITH A SAFETY RISK DUE TO DISTRACTED DRIVING RISK DUE TO THEIR POOR SOFTWARE. THE METHOD FOR CONNECTING TO AND OPERATING AN IPHONE (AND PERHAPS OTHER PHONES) VIA THE RADIO AND SPEAKERS IS CLUMSY AND DISTRACTING. FOR EXAMPLE, THE SOFTWARE DEMANDS SIX OR SEVEN INTERACTIONS WITH THE PHONE SCREEN AND CAR CONTROL ROTARY SELECTOR AND CAR SCREEN TO ACHIEVE TUNING AN AM STATION. (THERE IS NO AM BAND IN THE RADIO BECAUSE THE BRAKES ON THIS HYBRID WOULD AFFECT THE AM SIGNAL.) IN MY OPINION, BMW HAS NO EXCUSE FOR THIS DISTRACTING AND ANNOYING SOFTWARE AND IT SHOWS A CARELESS DISREGARD FOR ENSURING THE SAFEST DRIVING EXPERIENCE FOR ITS CUSTOMERS AND CLACK OF CONCERN FOR OTHER ROAD USERS. THE DANGERS OF DISTRACTED DRIVING ARE WELL KNOWN. I DROVE A RENTAL FORD ON THE WEEKEND - IT WORKED INTUITIVELY AND FLAWLESSLY VIA APPLE PLAY AND DID NOT CREATE ANY DISTRACTIONS. IN MY OPINION BMW SHOULD BE MADE TO RETRO-FIT THAT SOFTWARE TO THEIR AFFECTED PRODUCTS.
Additional Notes:
BMW HAS IN MY OPINION DELIVERED CARS WITH A SAFETY RISK DUE TO DISTRACTED DRIVING RISK DUE TO THEIR POOR SOFTWARE. THE METHOD FOR CONNECTING TO AND OPERATING AN IPHONE (AND PERHAPS OTHER PHONES) VIA THE RADIO AND SPEAKERS IS CLUMSY AND DISTRACTING. FOR EXAMPLE, THE SOFTWARE DEMANDS SIX OR SEVEN INTERACTIONS WITH THE PHONE SCREEN AND CAR CONTROL ROTARY SELECTOR AND CAR SCREEN TO ACHIEVE TUNING AN AM STATION. (THERE IS NO AM BAND IN THE RADIO BECAUSE THE BRAKES ON THIS HYBRID WOULD AFFECT THE AM SIGNAL.) IN MY OPINION, BMW HAS NO EXCUSE FOR THIS DISTRACTING AND ANNOYING SOFTWARE AND IT SHOWS A CARELESS DISREGARD FOR ENSURING THE SAFEST DRIVING EXPERIENCE FOR ITS CUSTOMERS AND CLACK OF CONCERN FOR OTHER ROAD USERS. THE DANGERS OF DISTRACTED DRIVING ARE WELL KNOWN. I DROVE A RENTAL FORD ON THE WEEKEND - IT WORKED INTUITIVELY AND FLAWLESSLY VIA APPLE PLAY AND DID NOT CREATE ANY DISTRACTIONS. IN MY OPINION BMW SHOULD BE MADE TO RETRO-FIT THAT SOFTWARE TO THEIR AFFECTED PRODUCTS.
Mfg Campaign: 11031869
Recall Date: Oct 5, 2017
Bmw Of North America, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING DOWN THE HIGHWAY, WITHOUT OVERPASSES OR CLIFFS NEAR, THE SUNROOF EXPLODED OUTWARD, AND RAINING GLASS DOWN ON TO THE PASSENGERS. THE TEMPERATURE WAS MODERATE. VEHICLE HAS APPROX 6000 MILES.
Corrective Action:
WHILE DRIVING DOWN THE HIGHWAY, WITHOUT OVERPASSES OR CLIFFS NEAR, THE SUNROOF EXPLODED OUTWARD, AND RAINING GLASS DOWN ON TO THE PASSENGERS. THE TEMPERATURE WAS MODERATE. VEHICLE HAS APPROX 6000 MILES.
Additional Notes:
WHILE DRIVING DOWN THE HIGHWAY, WITHOUT OVERPASSES OR CLIFFS NEAR, THE SUNROOF EXPLODED OUTWARD, AND RAINING GLASS DOWN ON TO THE PASSENGERS. THE TEMPERATURE WAS MODERATE. VEHICLE HAS APPROX 6000 MILES.
Mfg Campaign: 10979007
Recall Date: Apr 18, 2017
Bmw Of North America, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SUNROOF IMPLODED WHILE DRIVING ON THE FREEWAY
Corrective Action:
SUNROOF IMPLODED WHILE DRIVING ON THE FREEWAY
Additional Notes:
SUNROOF IMPLODED WHILE DRIVING ON THE FREEWAY
Mfg Campaign: 10968356
Recall Date: Mar 24, 2017
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
UPON FIRST SERVICE, BASED UPON WHIRRING NOISE IN FRONT OF CAR, SERVICE ADVISOR ADVISED THAT THE FRONT TIRES WERE BADLY CUPPED ON THE INSIDE AND OUTSIDE EDGES AND NEEDED TO BE REPLACED. A SECOND SERVICE ADVISOR ADVISED THAT THE BMW X5 WITH THE SPORTS PACKAGE NATURALLY CUPPED THE FRONT TIRES AND MOST PEOPLE CHOOSE TO REPLACE THE TIRES BEFORE 18000 MILES DUE TO NOISE. THIS IS AN 80,000+ DOLLAR CAR. DOES THAT SEEM NORMAL, OR ACCEPTABLE. BMW'S ONLY RESPONSE AFTER SEVERAL CONTACTS WAS TO HAVE A LADY FROM PUBLIC RELATIONS CALL ME AND TELL ME BMW WASN'T GOING TO PAY ANYTHING. I NEVER ASKED THEM TO PAY ANYTHING. IF THE CAR IS DEFECTIVE, IT SHOULD BE RECALLED. KNOWING THEY HAVE PRODUCED A CAR THAT WITH THE SPORTS PACKAGE EXCESSIVELY WEARS TIRES, EXPENSIVE TIRES, MEANS THEY SHOULD NOT PUT THE SPORTS PACKAGES ON THE X5, 50I. SINCE BMW REFUSES TO EVEN RECOGNIZE THE PROBLEMS, WHERE SHOULD I TURN? ONE DEALERSHIP HAS OFFERED TO SELL BE TWO FRONT TIRES FOR $700, BUT SHOULD I HAVE TO BUY THEM. WE'RE TALKING NEW TIRES EVERY 15-18000 MILES.
Corrective Action:
UPON FIRST SERVICE, BASED UPON WHIRRING NOISE IN FRONT OF CAR, SERVICE ADVISOR ADVISED THAT THE FRONT TIRES WERE BADLY CUPPED ON THE INSIDE AND OUTSIDE EDGES AND NEEDED TO BE REPLACED. A SECOND SERVICE ADVISOR ADVISED THAT THE BMW X5 WITH THE SPORTS PACKAGE NATURALLY CUPPED THE FRONT TIRES AND MOST PEOPLE CHOOSE TO REPLACE THE TIRES BEFORE 18000 MILES DUE TO NOISE. THIS IS AN 80,000+ DOLLAR CAR. DOES THAT SEEM NORMAL, OR ACCEPTABLE. BMW'S ONLY RESPONSE AFTER SEVERAL CONTACTS WAS TO HAVE A LADY FROM PUBLIC RELATIONS CALL ME AND TELL ME BMW WASN'T GOING TO PAY ANYTHING. I NEVER ASKED THEM TO PAY ANYTHING. IF THE CAR IS DEFECTIVE, IT SHOULD BE RECALLED. KNOWING THEY HAVE PRODUCED A CAR THAT WITH THE SPORTS PACKAGE EXCESSIVELY WEARS TIRES, EXPENSIVE TIRES, MEANS THEY SHOULD NOT PUT THE SPORTS PACKAGES ON THE X5, 50I. SINCE BMW REFUSES TO EVEN RECOGNIZE THE PROBLEMS, WHERE SHOULD I TURN? ONE DEALERSHIP HAS OFFERED TO SELL BE TWO FRONT TIRES FOR $700, BUT SHOULD I HAVE TO BUY THEM. WE'RE TALKING NEW TIRES EVERY 15-18000 MILES.
Additional Notes:
UPON FIRST SERVICE, BASED UPON WHIRRING NOISE IN FRONT OF CAR, SERVICE ADVISOR ADVISED THAT THE FRONT TIRES WERE BADLY CUPPED ON THE INSIDE AND OUTSIDE EDGES AND NEEDED TO BE REPLACED. A SECOND SERVICE ADVISOR ADVISED THAT THE BMW X5 WITH THE SPORTS PACKAGE NATURALLY CUPPED THE FRONT TIRES AND MOST PEOPLE CHOOSE TO REPLACE THE TIRES BEFORE 18000 MILES DUE TO NOISE. THIS IS AN 80,000+ DOLLAR CAR. DOES THAT SEEM NORMAL, OR ACCEPTABLE. BMW'S ONLY RESPONSE AFTER SEVERAL CONTACTS WAS TO HAVE A LADY FROM PUBLIC RELATIONS CALL ME AND TELL ME BMW WASN'T GOING TO PAY ANYTHING. I NEVER ASKED THEM TO PAY ANYTHING. IF THE CAR IS DEFECTIVE, IT SHOULD BE RECALLED. KNOWING THEY HAVE PRODUCED A CAR THAT WITH THE SPORTS PACKAGE EXCESSIVELY WEARS TIRES, EXPENSIVE TIRES, MEANS THEY SHOULD NOT PUT THE SPORTS PACKAGES ON THE X5, 50I. SINCE BMW REFUSES TO EVEN RECOGNIZE THE PROBLEMS, WHERE SHOULD I TURN? ONE DEALERSHIP HAS OFFERED TO SELL BE TWO FRONT TIRES FOR $700, BUT SHOULD I HAVE TO BUY THEM. WE'RE TALKING NEW TIRES EVERY 15-18000 MILES.
Mfg Campaign: 10967080
Recall Date: Mar 19, 2017
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I STOPPED AT THE ENTRANCE OF AN APARTMENT COMPLEX AND WAS WAITING FOR THE SECURITY GATE TO OPEN. ONCE I CAME TO A COMPLETE STOP THE AUTO START STOP FUNCTION TURNED THE ENGINE OFF. WHILE STOPPED, WITH MY FOOT STILL ON THE BRAKE, SUDDENLY AND UNEXPECTEDLY, THE ENGINE STARTED AND THE VEHICLE TOOK OFF STRIKING THE SECURITY GATE AS IT WAS OPENING. THE BRAKES DID NOT WORK. NO AIRBAG DEPLOYED EITHER.
Corrective Action:
I STOPPED AT THE ENTRANCE OF AN APARTMENT COMPLEX AND WAS WAITING FOR THE SECURITY GATE TO OPEN. ONCE I CAME TO A COMPLETE STOP THE AUTO START STOP FUNCTION TURNED THE ENGINE OFF. WHILE STOPPED, WITH MY FOOT STILL ON THE BRAKE, SUDDENLY AND UNEXPECTEDLY, THE ENGINE STARTED AND THE VEHICLE TOOK OFF STRIKING THE SECURITY GATE AS IT WAS OPENING. THE BRAKES DID NOT WORK. NO AIRBAG DEPLOYED EITHER.
Additional Notes:
I STOPPED AT THE ENTRANCE OF AN APARTMENT COMPLEX AND WAS WAITING FOR THE SECURITY GATE TO OPEN. ONCE I CAME TO A COMPLETE STOP THE AUTO START STOP FUNCTION TURNED THE ENGINE OFF. WHILE STOPPED, WITH MY FOOT STILL ON THE BRAKE, SUDDENLY AND UNEXPECTEDLY, THE ENGINE STARTED AND THE VEHICLE TOOK OFF STRIKING THE SECURITY GATE AS IT WAS OPENING. THE BRAKES DID NOT WORK. NO AIRBAG DEPLOYED EITHER.
Mfg Campaign: 10966356
Recall Date: Mar 16, 2017
Bmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
MY CAR BMW X5 WAS DAMAGES BY ACCIDENT, WHICH WAS CAUSED BY THE MALFUNCTIONING OF THE TAILGATE, WHICH OPEN SPONTANEOUSLY TWICE WITHOUT WARNING NEITHER BY SOUND NOR BY COMMAND. THE ACCIDENT HAPPENED WHEN I TURNED ON THE ENGINE WITH ATTEMPT TO MOVE FROM THE BUILDING GARAGE. ALLEGEDLY WARNING SYSTEM MUST BE DESIGNED IN THE BMW X 5. THE WARNING SYSTEM WAS NOT FUNCTIONING, WHICH CONTRIBUTED TO THE ACCIDENT. I CAN PROVIDE YOU WITH FOOTAGE, IN WHICH YOU WILL BE ABLE TO SEE THE EVENT OF ACCIDENT. ALSO, I CAN DEMONSTRATE, AS YOU CAN SEE ON FOOTAGE, THAT I MADE A FAIR ATTEMPT TO PREVENT THE ACCIDENT BY TRYING TO CLOSE SPONTANEOUSLY OPEN TAILGATE, WHICH RE-OPEN AGAIN SPONTANEOUSLY WITHOUT ANY WARNINGS. THE REAR TAILGATE GLASS EXPLODED IN A PIECES OF NEEDLE AND HALF A DIME SIZE AFTER POSSIBLE MINOR TOUCH OF THE REAR WIPER. IF THE MINOR IMPACT OF THE REAR WIPER TOOK PLACE, IT MUST NOT CAUSE SUCH DISPROPORTIONAL DAMAGES TO THE CAR SUCH AS EXPLOSION OF THE REAR TAILGATE WINDOW. THE PICTURE OF THE DEBRIS ALSO IS AVAILABLE. THE ARBELLA INSURANCE COMPANY DETERMINED THIS EVENT AS A SIMPLE CAR ACCIDENT, SINCE THE ARBELLA INSURANCE COMPANY DOES NOT AN EQUIPMENT TO DETERMINE IF LOCKS OR COMPUTER OF THE BMW X5 WERE MALFUNCTIONING. BMW USA WERE NOT ABLE TO DIAGNOSE FOR THE SAME REASON, LACK OF EQUIPMENT, THE CAUSE OF THE ACCIDENT. NEITHER ONE ORGANIZATION THE ARBELLA INSURANCE NOR BMW USA HAD BEEN ADDRESSED THE SAFETY ISSUES DUE TO MALFUNCTIONED CAR COMPUTER NOR EXPLOSION OF THE TAILGATE REAR WINDOW.
Corrective Action:
MY CAR BMW X5 WAS DAMAGES BY ACCIDENT, WHICH WAS CAUSED BY THE MALFUNCTIONING OF THE TAILGATE, WHICH OPEN SPONTANEOUSLY TWICE WITHOUT WARNING NEITHER BY SOUND NOR BY COMMAND. THE ACCIDENT HAPPENED WHEN I TURNED ON THE ENGINE WITH ATTEMPT TO MOVE FROM THE BUILDING GARAGE. ALLEGEDLY WARNING SYSTEM MUST BE DESIGNED IN THE BMW X 5. THE WARNING SYSTEM WAS NOT FUNCTIONING, WHICH CONTRIBUTED TO THE ACCIDENT. I CAN PROVIDE YOU WITH FOOTAGE, IN WHICH YOU WILL BE ABLE TO SEE THE EVENT OF ACCIDENT. ALSO, I CAN DEMONSTRATE, AS YOU CAN SEE ON FOOTAGE, THAT I MADE A FAIR ATTEMPT TO PREVENT THE ACCIDENT BY TRYING TO CLOSE SPONTANEOUSLY OPEN TAILGATE, WHICH RE-OPEN AGAIN SPONTANEOUSLY WITHOUT ANY WARNINGS. THE REAR TAILGATE GLASS EXPLODED IN A PIECES OF NEEDLE AND HALF A DIME SIZE AFTER POSSIBLE MINOR TOUCH OF THE REAR WIPER. IF THE MINOR IMPACT OF THE REAR WIPER TOOK PLACE, IT MUST NOT CAUSE SUCH DISPROPORTIONAL DAMAGES TO THE CAR SUCH AS EXPLOSION OF THE REAR TAILGATE WINDOW. THE PICTURE OF THE DEBRIS ALSO IS AVAILABLE. THE ARBELLA INSURANCE COMPANY DETERMINED THIS EVENT AS A SIMPLE CAR ACCIDENT, SINCE THE ARBELLA INSURANCE COMPANY DOES NOT AN EQUIPMENT TO DETERMINE IF LOCKS OR COMPUTER OF THE BMW X5 WERE MALFUNCTIONING. BMW USA WERE NOT ABLE TO DIAGNOSE FOR THE SAME REASON, LACK OF EQUIPMENT, THE CAUSE OF THE ACCIDENT. NEITHER ONE ORGANIZATION THE ARBELLA INSURANCE NOR BMW USA HAD BEEN ADDRESSED THE SAFETY ISSUES DUE TO MALFUNCTIONED CAR COMPUTER NOR EXPLOSION OF THE TAILGATE REAR WINDOW.
Additional Notes:
MY CAR BMW X5 WAS DAMAGES BY ACCIDENT, WHICH WAS CAUSED BY THE MALFUNCTIONING OF THE TAILGATE, WHICH OPEN SPONTANEOUSLY TWICE WITHOUT WARNING NEITHER BY SOUND NOR BY COMMAND. THE ACCIDENT HAPPENED WHEN I TURNED ON THE ENGINE WITH ATTEMPT TO MOVE FROM THE BUILDING GARAGE. ALLEGEDLY WARNING SYSTEM MUST BE DESIGNED IN THE BMW X 5. THE WARNING SYSTEM WAS NOT FUNCTIONING, WHICH CONTRIBUTED TO THE ACCIDENT. I CAN PROVIDE YOU WITH FOOTAGE, IN WHICH YOU WILL BE ABLE TO SEE THE EVENT OF ACCIDENT. ALSO, I CAN DEMONSTRATE, AS YOU CAN SEE ON FOOTAGE, THAT I MADE A FAIR ATTEMPT TO PREVENT THE ACCIDENT BY TRYING TO CLOSE SPONTANEOUSLY OPEN TAILGATE, WHICH RE-OPEN AGAIN SPONTANEOUSLY WITHOUT ANY WARNINGS. THE REAR TAILGATE GLASS EXPLODED IN A PIECES OF NEEDLE AND HALF A DIME SIZE AFTER POSSIBLE MINOR TOUCH OF THE REAR WIPER. IF THE MINOR IMPACT OF THE REAR WIPER TOOK PLACE, IT MUST NOT CAUSE SUCH DISPROPORTIONAL DAMAGES TO THE CAR SUCH AS EXPLOSION OF THE REAR TAILGATE WINDOW. THE PICTURE OF THE DEBRIS ALSO IS AVAILABLE. THE ARBELLA INSURANCE COMPANY DETERMINED THIS EVENT AS A SIMPLE CAR ACCIDENT, SINCE THE ARBELLA INSURANCE COMPANY DOES NOT AN EQUIPMENT TO DETERMINE IF LOCKS OR COMPUTER OF THE BMW X5 WERE MALFUNCTIONING. BMW USA WERE NOT ABLE TO DIAGNOSE FOR THE SAME REASON, LACK OF EQUIPMENT, THE CAUSE OF THE ACCIDENT. NEITHER ONE ORGANIZATION THE ARBELLA INSURANCE NOR BMW USA HAD BEEN ADDRESSED THE SAFETY ISSUES DUE TO MALFUNCTIONED CAR COMPUTER NOR EXPLOSION OF THE TAILGATE REAR WINDOW.
Mfg Campaign: 10957885
Recall Date: Mar 1, 2017
Bmw Of North America, Llc
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
TL* THE CONTACT OWNS A 2016 BMW X5. WHILE DRIVING 60 MPH, THE SUN ROOF EXPLODED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,140.
Corrective Action:
TL* THE CONTACT OWNS A 2016 BMW X5. WHILE DRIVING 60 MPH, THE SUN ROOF EXPLODED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,140.
Additional Notes:
TL* THE CONTACT OWNS A 2016 BMW X5. WHILE DRIVING 60 MPH, THE SUN ROOF EXPLODED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,140.
Mfg Campaign: 10949483
Recall Date: Feb 3, 2017
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE ATTORN. GEN OF FL SUGGESTED I REACH OUT TO YOU TO EXPRESS A CONCERN I HAVE FOR OUR X5 EDRIVE. WE BOUGHT THIS VEHICLE AT REEVES BMW IN TAMPA. SINCE WE HAVE HAD THE VEHICLE, IT HAS BEEN A MAJOR ISSUE AND NOW THAT WE HAVE A NEWBORN, IT HAS BECOME A SAFETY CONCERN OF OURS THAT THE CAR AUTOMATICALLY SHUTS OFF WHEN THE DRIVER'S DOOR OPENS. NOT ONLY CAN WE NOT PRE-CONDITION THE CAR WHEN WE ARE TRYING TO PUT HIM IN THE CAR SEAT, BUT ANYTIME WE GET OUT TO GRAB SOMETHING, IT LEAVES HIM WITH NO A/C AND IN WINTER THE HEAT WILL SHUT DOWN. I ALSO CANNOT SIT IN THE CAR WITH MY CHILD AND WAIT FOR MY HUSBAND TO COME OUTSIDE OR IF WE ARE AWAY FROM HOME AND HE HAS TO RUN IN SOMEWHERE, THE CAR SHUTS OFF AND WE ARE LEFT IN THE HEAT. WE LIVE IN FLORIDA AND IT IS DANGEROUSLY HOT WHEN A CAR IS NOT AIR-CONDITIONED. I LITERALLY HAVE TO CRAWL FROM THE DRIVER'S SEAT AND EXIT ANOTHER DOOR, IF I WANT TO KEEP THE AIR ON, OR I HAVE TO CRAWL INTO THE DRIVER'S SEAT, IF I AM A PASSENGER. WE CAN'T EVEN TURN ON THE CAR TO COOL IT OFF BEFORE WE LEAVE THE HOUSE OR ANOTHER DESTINATION, BECAUSE THE CAR SHUTS OFF IF YOU ARE NOT IN THE DRIVER'S SEAT. THE MOST DANGEROUS THING, IS THAT IF YOU GET OUT OF THE DRIVER'S SIDE, THE CAR REMAINS ON IN ALL OTHER ASPECTS (RADIO, LIGHTS, ETC.) AND APPEARS TO BE RUNNING. THIS MAY CONFUSE SOMEONE TO THINK THE CAR IS SAFE AND THE AC OR HEAT IS RUNNING. I BELIEVE THIS MAY CAUSE A MAJOR ACCIDENT WITH THIS OR EVEN A DEATH, IF ALL CUSTOMERS ARE NOT EDUCATED. THERE IS A PRE-CONDITION FEATURE THE CAR HAS, BUT IT ONLY WORKS IF IT IS CHARGED ENOUGH. ANYTIME WE ARE NOT AT HOME OR WITH ENOUGH BATTERY (WHICH IS OFTEN), WE DO NOT HAVE THIS OPTION AND IT IS VERY INCONVENIENT AND DANGEROUS. IN MY OPINION IT SHOULD BE A 'SAFETY RECALL', SO NO ONE IS HURT FROM EITHER EXTREME HEAT OR COLD CONDITIONS, WHEN THE CAR FAILS.
Corrective Action:
THE ATTORN. GEN OF FL SUGGESTED I REACH OUT TO YOU TO EXPRESS A CONCERN I HAVE FOR OUR X5 EDRIVE. WE BOUGHT THIS VEHICLE AT REEVES BMW IN TAMPA. SINCE WE HAVE HAD THE VEHICLE, IT HAS BEEN A MAJOR ISSUE AND NOW THAT WE HAVE A NEWBORN, IT HAS BECOME A SAFETY CONCERN OF OURS THAT THE CAR AUTOMATICALLY SHUTS OFF WHEN THE DRIVER'S DOOR OPENS. NOT ONLY CAN WE NOT PRE-CONDITION THE CAR WHEN WE ARE TRYING TO PUT HIM IN THE CAR SEAT, BUT ANYTIME WE GET OUT TO GRAB SOMETHING, IT LEAVES HIM WITH NO A/C AND IN WINTER THE HEAT WILL SHUT DOWN. I ALSO CANNOT SIT IN THE CAR WITH MY CHILD AND WAIT FOR MY HUSBAND TO COME OUTSIDE OR IF WE ARE AWAY FROM HOME AND HE HAS TO RUN IN SOMEWHERE, THE CAR SHUTS OFF AND WE ARE LEFT IN THE HEAT. WE LIVE IN FLORIDA AND IT IS DANGEROUSLY HOT WHEN A CAR IS NOT AIR-CONDITIONED. I LITERALLY HAVE TO CRAWL FROM THE DRIVER'S SEAT AND EXIT ANOTHER DOOR, IF I WANT TO KEEP THE AIR ON, OR I HAVE TO CRAWL INTO THE DRIVER'S SEAT, IF I AM A PASSENGER. WE CAN'T EVEN TURN ON THE CAR TO COOL IT OFF BEFORE WE LEAVE THE HOUSE OR ANOTHER DESTINATION, BECAUSE THE CAR SHUTS OFF IF YOU ARE NOT IN THE DRIVER'S SEAT. THE MOST DANGEROUS THING, IS THAT IF YOU GET OUT OF THE DRIVER'S SIDE, THE CAR REMAINS ON IN ALL OTHER ASPECTS (RADIO, LIGHTS, ETC.) AND APPEARS TO BE RUNNING. THIS MAY CONFUSE SOMEONE TO THINK THE CAR IS SAFE AND THE AC OR HEAT IS RUNNING. I BELIEVE THIS MAY CAUSE A MAJOR ACCIDENT WITH THIS OR EVEN A DEATH, IF ALL CUSTOMERS ARE NOT EDUCATED. THERE IS A PRE-CONDITION FEATURE THE CAR HAS, BUT IT ONLY WORKS IF IT IS CHARGED ENOUGH. ANYTIME WE ARE NOT AT HOME OR WITH ENOUGH BATTERY (WHICH IS OFTEN), WE DO NOT HAVE THIS OPTION AND IT IS VERY INCONVENIENT AND DANGEROUS. IN MY OPINION IT SHOULD BE A 'SAFETY RECALL', SO NO ONE IS HURT FROM EITHER EXTREME HEAT OR COLD CONDITIONS, WHEN THE CAR FAILS.
Additional Notes:
THE ATTORN. GEN OF FL SUGGESTED I REACH OUT TO YOU TO EXPRESS A CONCERN I HAVE FOR OUR X5 EDRIVE. WE BOUGHT THIS VEHICLE AT REEVES BMW IN TAMPA. SINCE WE HAVE HAD THE VEHICLE, IT HAS BEEN A MAJOR ISSUE AND NOW THAT WE HAVE A NEWBORN, IT HAS BECOME A SAFETY CONCERN OF OURS THAT THE CAR AUTOMATICALLY SHUTS OFF WHEN THE DRIVER'S DOOR OPENS. NOT ONLY CAN WE NOT PRE-CONDITION THE CAR WHEN WE ARE TRYING TO PUT HIM IN THE CAR SEAT, BUT ANYTIME WE GET OUT TO GRAB SOMETHING, IT LEAVES HIM WITH NO A/C AND IN WINTER THE HEAT WILL SHUT DOWN. I ALSO CANNOT SIT IN THE CAR WITH MY CHILD AND WAIT FOR MY HUSBAND TO COME OUTSIDE OR IF WE ARE AWAY FROM HOME AND HE HAS TO RUN IN SOMEWHERE, THE CAR SHUTS OFF AND WE ARE LEFT IN THE HEAT. WE LIVE IN FLORIDA AND IT IS DANGEROUSLY HOT WHEN A CAR IS NOT AIR-CONDITIONED. I LITERALLY HAVE TO CRAWL FROM THE DRIVER'S SEAT AND EXIT ANOTHER DOOR, IF I WANT TO KEEP THE AIR ON, OR I HAVE TO CRAWL INTO THE DRIVER'S SEAT, IF I AM A PASSENGER. WE CAN'T EVEN TURN ON THE CAR TO COOL IT OFF BEFORE WE LEAVE THE HOUSE OR ANOTHER DESTINATION, BECAUSE THE CAR SHUTS OFF IF YOU ARE NOT IN THE DRIVER'S SEAT. THE MOST DANGEROUS THING, IS THAT IF YOU GET OUT OF THE DRIVER'S SIDE, THE CAR REMAINS ON IN ALL OTHER ASPECTS (RADIO, LIGHTS, ETC.) AND APPEARS TO BE RUNNING. THIS MAY CONFUSE SOMEONE TO THINK THE CAR IS SAFE AND THE AC OR HEAT IS RUNNING. I BELIEVE THIS MAY CAUSE A MAJOR ACCIDENT WITH THIS OR EVEN A DEATH, IF ALL CUSTOMERS ARE NOT EDUCATED. THERE IS A PRE-CONDITION FEATURE THE CAR HAS, BUT IT ONLY WORKS IF IT IS CHARGED ENOUGH. ANYTIME WE ARE NOT AT HOME OR WITH ENOUGH BATTERY (WHICH IS OFTEN), WE DO NOT HAVE THIS OPTION AND IT IS VERY INCONVENIENT AND DANGEROUS. IN MY OPINION IT SHOULD BE A 'SAFETY RECALL', SO NO ONE IS HURT FROM EITHER EXTREME HEAT OR COLD CONDITIONS, WHEN THE CAR FAILS.
Mfg Campaign: 10934867
Recall Date: Dec 12, 2016
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