Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC. (BMW) is recalling certain 2012-2015 X1 sDrive28i, X1 xDrive28i, 2012-2016 Z4 sDrive28i, 528i, 528i xDrive, 328i, 328xi, 2016-2018 X5 xdrive 40e, 2014-2016 228i, 228xi, 428i, 428i xDrive, 328xi Gran Turismo, 2013-2017 X3 sDrive28i, X3 xDrive28i, 2015-2018 X4 xDrive28i, 2015-2016 428xi vehicles. An improperly sealed electrical connector on the water pump may be exposed to water and short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 13, 2024
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2013-2018 328d, 328d xDrive, 2014-2018 328d Sports Wagon, 328d xDrive Sports Wagon, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, 2015-2017 X3 xDrive28d SAV, and 2014-2017 X5 xDrive35d SAV diesel vehicles equipped with an Exhaust Gas Recirculation (EGR) module with an integrated cooler. The EGR cooler may leak internally, causing coolant to mix with diesel engine soot, which could result in smoldering particles and a melting intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Nov 19, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2014-2018 328d, 328d xDrive, X5 xDrive35d, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, and 2015-2017 X3 xDrive28d vehicles. The high-pressure fuel pump may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jul 29, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2013-2018 BMW 328d and 328d xDrive, 2014-2018 328d Sports Wagon and 328d xDrive Sports Wagon, 2014-2016 535d and 535d xDrive, 2015 740Ld xDrive, 2015-2017 X3 xDrive28d SAV and 2014-2017 X5 xDrive35d SAV vehicles equipped with an Exhaust Gas Recirculation (EGR) module with an integrated cooler. If the EGR cooler leaks internally, the coolant can mix with diesel engine soot. The high EGR temperatures may result in these particles possibly smoldering and melting the intake manifold.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 25, 2018
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain model year 2016 X5 xDrive40e vehicles manufactured July 29, 2015, to September 9, 2015. The affected vehicles have a Digital Motor Electronic (DME) control unit that may have a loose electrical ground cable, possibly causing an under-voltage condition which would result in the transmission shifting to neutral.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Dec 21, 2016
Consumer Complaints
93 ComplaintsBmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BMW notified me that the connected drive services would not function on my 2016 BMW X5 after Feb 2022. BMW’s failure to assure the functionality of its safety options beyond 5 years of use is inexcusable and unbelievable as is the claim that there is no technical fix. I am almost 80 years old and the features that I will lose are even more important to me now than they were when I purchased the car .BMW chose to put obsolete 3 g technology in the 2016 X5, on the cheap, instead of the 4g technology that had been available since 2010. BMW must have known that 3g had a limited life span since BMW should had a similar problem with older models BMW cars with 2 g that they upgraded for customers
Corrective Action:
BMW notified me that the connected drive services would not function on my 2016 BMW X5 after Feb 2022. BMW’s failure to assure the functionality of its safety options beyond 5 years of use is inexcusable and unbelievable as is the claim that there is no technical fix. I am almost 80 years old and the features that I will lose are even more important to me now than they were when I purchased the car .BMW chose to put obsolete 3 g technology in the 2016 X5, on the cheap, instead of the 4g technology that had been available since 2010. BMW must have known that 3g had a limited life span since BMW should had a similar problem with older models BMW cars with 2 g that they upgraded for customers
Additional Notes:
BMW notified me that the connected drive services would not function on my 2016 BMW X5 after Feb 2022. BMW’s failure to assure the functionality of its safety options beyond 5 years of use is inexcusable and unbelievable as is the claim that there is no technical fix. I am almost 80 years old and the features that I will lose are even more important to me now than they were when I purchased the car .BMW chose to put obsolete 3 g technology in the 2016 X5, on the cheap, instead of the 4g technology that had been available since 2010. BMW must have known that 3g had a limited life span since BMW should had a similar problem with older models BMW cars with 2 g that they upgraded for customers
Mfg Campaign: 11447870
Recall Date: Jan 18, 2022
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The electric drivetrain, electric engine and the gasoline malfunctioned while the car was driving at speed from 40-50 miles. The car was build with two engine, the electric motor and a twin turbo gasoline engine. The Electronic drivetrain system was designed for first off start the electric engine will drive car until the battery is depleted then the gasoline engine will take over or some time inter exchange the drive. The problem was in cold weather regarding event with the electric battery is fully charged while driving at speed from 30 miles up to 50 miles per hours the electric engine stall for 5-10 second and the gasoline engine does not run either. As result the car was moving at speed 30-50 mile per hours with no power pushing the car at all, when the driver push on the accelerator pedal the car electric engine or the gasoline engine is not respond in 5-10 second. When driving under certain condition that needed the driver to change lane or accelerate the car out of traffic the car simply stall and not respond in 5-10 second on the road or freeway during traffic hours is serious dangerous. BMW does acknowledge of the problem and called " Electrical Machine Electronics' EME wiring harness connector warranty but not recall or admit the dangerous nor the serious of the issue. BMW simply sending out letter to car owner saying due to customer satisfaction regard EME common issue they extend the EME (Electrical Machine Electronics) to 10 years/120,0000 miles warranty. And this is not recall just an extend warranty. BMW even explained by their own word in the letter "if the issue occur your vehicle will store the corresponding fault codes that will be generated, and additionally, the malfunction Powertrain Malfunctions warning light will be on with an illuminated." I took the car to dealer, they keep the car 3 days concluded it was faulty batter cable, charging me $680, one month later same issue, they claim the car batter was the issue, replaced, same issue again
Corrective Action:
The electric drivetrain, electric engine and the gasoline malfunctioned while the car was driving at speed from 40-50 miles. The car was build with two engine, the electric motor and a twin turbo gasoline engine. The Electronic drivetrain system was designed for first off start the electric engine will drive car until the battery is depleted then the gasoline engine will take over or some time inter exchange the drive. The problem was in cold weather regarding event with the electric battery is fully charged while driving at speed from 30 miles up to 50 miles per hours the electric engine stall for 5-10 second and the gasoline engine does not run either. As result the car was moving at speed 30-50 mile per hours with no power pushing the car at all, when the driver push on the accelerator pedal the car electric engine or the gasoline engine is not respond in 5-10 second. When driving under certain condition that needed the driver to change lane or accelerate the car out of traffic the car simply stall and not respond in 5-10 second on the road or freeway during traffic hours is serious dangerous. BMW does acknowledge of the problem and called " Electrical Machine Electronics' EME wiring harness connector warranty but not recall or admit the dangerous nor the serious of the issue. BMW simply sending out letter to car owner saying due to customer satisfaction regard EME common issue they extend the EME (Electrical Machine Electronics) to 10 years/120,0000 miles warranty. And this is not recall just an extend warranty. BMW even explained by their own word in the letter "if the issue occur your vehicle will store the corresponding fault codes that will be generated, and additionally, the malfunction Powertrain Malfunctions warning light will be on with an illuminated." I took the car to dealer, they keep the car 3 days concluded it was faulty batter cable, charging me $680, one month later same issue, they claim the car batter was the issue, replaced, same issue again
Additional Notes:
The electric drivetrain, electric engine and the gasoline malfunctioned while the car was driving at speed from 40-50 miles. The car was build with two engine, the electric motor and a twin turbo gasoline engine. The Electronic drivetrain system was designed for first off start the electric engine will drive car until the battery is depleted then the gasoline engine will take over or some time inter exchange the drive. The problem was in cold weather regarding event with the electric battery is fully charged while driving at speed from 30 miles up to 50 miles per hours the electric engine stall for 5-10 second and the gasoline engine does not run either. As result the car was moving at speed 30-50 mile per hours with no power pushing the car at all, when the driver push on the accelerator pedal the car electric engine or the gasoline engine is not respond in 5-10 second. When driving under certain condition that needed the driver to change lane or accelerate the car out of traffic the car simply stall and not respond in 5-10 second on the road or freeway during traffic hours is serious dangerous. BMW does acknowledge of the problem and called " Electrical Machine Electronics' EME wiring harness connector warranty but not recall or admit the dangerous nor the serious of the issue. BMW simply sending out letter to car owner saying due to customer satisfaction regard EME common issue they extend the EME (Electrical Machine Electronics) to 10 years/120,0000 miles warranty. And this is not recall just an extend warranty. BMW even explained by their own word in the letter "if the issue occur your vehicle will store the corresponding fault codes that will be generated, and additionally, the malfunction Powertrain Malfunctions warning light will be on with an illuminated." I took the car to dealer, they keep the car 3 days concluded it was faulty batter cable, charging me $680, one month later same issue, they claim the car batter was the issue, replaced, same issue again
Mfg Campaign: 11447918
Recall Date: Jan 18, 2022
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The electric drivetrain, electric engine and the gasoline malfunctioned while the car was driving at speed from 40-50 miles. The car was build with two engine, the electric motor and a twin turbo gasoline engine. The Electronic drivetrain system was designed for first off start the electric engine will drive car until the battery is depleted then the gasoline engine will take over or some time inter exchange the drive. The problem was in cold weather regarding event with the electric battery is fully charged while driving at speed from 30 miles up to 50 miles per hours the electric engine stall for 5-10 second and the gasoline engine does not run either. As result the car was moving at speed 30-50 mile per hours with no power pushing the car at all, when the driver push on the accelerator pedal the car electric engine or the gasoline engine is not respond in 5-10 second. When driving under certain condition that needed the driver to change lane or accelerate the car out of traffic the car simply stall and not respond in 5-10 second on the road or freeway during traffic hours is serious dangerous. BMW does acknowledge of the problem and called " Electrical Machine Electronics' EME wiring harness connector warranty but not recall or admit the dangerous nor the serious of the issue. BMW simply sending out letter to car owner saying due to customer satisfaction regard EME common issue they extend the EME (Electrical Machine Electronics) to 10 years/120,0000 miles warranty. And this is not recall just an extend warranty. BMW even explained by their own word in the letter "if the issue occur your vehicle will store the corresponding fault codes that will be generated, and additionally, the malfunction Powertrain Malfunctions warning light will be on with an illuminated." I took the car to dealer, they keep the car 3 days concluded it was faulty batter cable, charging me $680, one month later same issue, they claim the car batter was the issue, replaced, same issue again
Corrective Action:
The electric drivetrain, electric engine and the gasoline malfunctioned while the car was driving at speed from 40-50 miles. The car was build with two engine, the electric motor and a twin turbo gasoline engine. The Electronic drivetrain system was designed for first off start the electric engine will drive car until the battery is depleted then the gasoline engine will take over or some time inter exchange the drive. The problem was in cold weather regarding event with the electric battery is fully charged while driving at speed from 30 miles up to 50 miles per hours the electric engine stall for 5-10 second and the gasoline engine does not run either. As result the car was moving at speed 30-50 mile per hours with no power pushing the car at all, when the driver push on the accelerator pedal the car electric engine or the gasoline engine is not respond in 5-10 second. When driving under certain condition that needed the driver to change lane or accelerate the car out of traffic the car simply stall and not respond in 5-10 second on the road or freeway during traffic hours is serious dangerous. BMW does acknowledge of the problem and called " Electrical Machine Electronics' EME wiring harness connector warranty but not recall or admit the dangerous nor the serious of the issue. BMW simply sending out letter to car owner saying due to customer satisfaction regard EME common issue they extend the EME (Electrical Machine Electronics) to 10 years/120,0000 miles warranty. And this is not recall just an extend warranty. BMW even explained by their own word in the letter "if the issue occur your vehicle will store the corresponding fault codes that will be generated, and additionally, the malfunction Powertrain Malfunctions warning light will be on with an illuminated." I took the car to dealer, they keep the car 3 days concluded it was faulty batter cable, charging me $680, one month later same issue, they claim the car batter was the issue, replaced, same issue again
Additional Notes:
The electric drivetrain, electric engine and the gasoline malfunctioned while the car was driving at speed from 40-50 miles. The car was build with two engine, the electric motor and a twin turbo gasoline engine. The Electronic drivetrain system was designed for first off start the electric engine will drive car until the battery is depleted then the gasoline engine will take over or some time inter exchange the drive. The problem was in cold weather regarding event with the electric battery is fully charged while driving at speed from 30 miles up to 50 miles per hours the electric engine stall for 5-10 second and the gasoline engine does not run either. As result the car was moving at speed 30-50 mile per hours with no power pushing the car at all, when the driver push on the accelerator pedal the car electric engine or the gasoline engine is not respond in 5-10 second. When driving under certain condition that needed the driver to change lane or accelerate the car out of traffic the car simply stall and not respond in 5-10 second on the road or freeway during traffic hours is serious dangerous. BMW does acknowledge of the problem and called " Electrical Machine Electronics' EME wiring harness connector warranty but not recall or admit the dangerous nor the serious of the issue. BMW simply sending out letter to car owner saying due to customer satisfaction regard EME common issue they extend the EME (Electrical Machine Electronics) to 10 years/120,0000 miles warranty. And this is not recall just an extend warranty. BMW even explained by their own word in the letter "if the issue occur your vehicle will store the corresponding fault codes that will be generated, and additionally, the malfunction Powertrain Malfunctions warning light will be on with an illuminated." I took the car to dealer, they keep the car 3 days concluded it was faulty batter cable, charging me $680, one month later same issue, they claim the car batter was the issue, replaced, same issue again
Mfg Campaign: 11447918
Recall Date: Jan 18, 2022
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
The electric drivetrain, electric engine and the gasoline malfunctioned while the car was driving at speed from 40-50 miles. The car was build with two engine, the electric motor and a twin turbo gasoline engine. The Electronic drivetrain system was designed for first off start the electric engine will drive car until the battery is depleted then the gasoline engine will take over or some time inter exchange the drive. The problem was in cold weather regarding event with the electric battery is fully charged while driving at speed from 30 miles up to 50 miles per hours the electric engine stall for 5-10 second and the gasoline engine does not run either. As result the car was moving at speed 30-50 mile per hours with no power pushing the car at all, when the driver push on the accelerator pedal the car electric engine or the gasoline engine is not respond in 5-10 second. When driving under certain condition that needed the driver to change lane or accelerate the car out of traffic the car simply stall and not respond in 5-10 second on the road or freeway during traffic hours is serious dangerous. BMW does acknowledge of the problem and called " Electrical Machine Electronics' EME wiring harness connector warranty but not recall or admit the dangerous nor the serious of the issue. BMW simply sending out letter to car owner saying due to customer satisfaction regard EME common issue they extend the EME (Electrical Machine Electronics) to 10 years/120,0000 miles warranty. And this is not recall just an extend warranty. BMW even explained by their own word in the letter "if the issue occur your vehicle will store the corresponding fault codes that will be generated, and additionally, the malfunction Powertrain Malfunctions warning light will be on with an illuminated." I took the car to dealer, they keep the car 3 days concluded it was faulty batter cable, charging me $680, one month later same issue, they claim the car batter was the issue, replaced, same issue again
Corrective Action:
The electric drivetrain, electric engine and the gasoline malfunctioned while the car was driving at speed from 40-50 miles. The car was build with two engine, the electric motor and a twin turbo gasoline engine. The Electronic drivetrain system was designed for first off start the electric engine will drive car until the battery is depleted then the gasoline engine will take over or some time inter exchange the drive. The problem was in cold weather regarding event with the electric battery is fully charged while driving at speed from 30 miles up to 50 miles per hours the electric engine stall for 5-10 second and the gasoline engine does not run either. As result the car was moving at speed 30-50 mile per hours with no power pushing the car at all, when the driver push on the accelerator pedal the car electric engine or the gasoline engine is not respond in 5-10 second. When driving under certain condition that needed the driver to change lane or accelerate the car out of traffic the car simply stall and not respond in 5-10 second on the road or freeway during traffic hours is serious dangerous. BMW does acknowledge of the problem and called " Electrical Machine Electronics' EME wiring harness connector warranty but not recall or admit the dangerous nor the serious of the issue. BMW simply sending out letter to car owner saying due to customer satisfaction regard EME common issue they extend the EME (Electrical Machine Electronics) to 10 years/120,0000 miles warranty. And this is not recall just an extend warranty. BMW even explained by their own word in the letter "if the issue occur your vehicle will store the corresponding fault codes that will be generated, and additionally, the malfunction Powertrain Malfunctions warning light will be on with an illuminated." I took the car to dealer, they keep the car 3 days concluded it was faulty batter cable, charging me $680, one month later same issue, they claim the car batter was the issue, replaced, same issue again
Additional Notes:
The electric drivetrain, electric engine and the gasoline malfunctioned while the car was driving at speed from 40-50 miles. The car was build with two engine, the electric motor and a twin turbo gasoline engine. The Electronic drivetrain system was designed for first off start the electric engine will drive car until the battery is depleted then the gasoline engine will take over or some time inter exchange the drive. The problem was in cold weather regarding event with the electric battery is fully charged while driving at speed from 30 miles up to 50 miles per hours the electric engine stall for 5-10 second and the gasoline engine does not run either. As result the car was moving at speed 30-50 mile per hours with no power pushing the car at all, when the driver push on the accelerator pedal the car electric engine or the gasoline engine is not respond in 5-10 second. When driving under certain condition that needed the driver to change lane or accelerate the car out of traffic the car simply stall and not respond in 5-10 second on the road or freeway during traffic hours is serious dangerous. BMW does acknowledge of the problem and called " Electrical Machine Electronics' EME wiring harness connector warranty but not recall or admit the dangerous nor the serious of the issue. BMW simply sending out letter to car owner saying due to customer satisfaction regard EME common issue they extend the EME (Electrical Machine Electronics) to 10 years/120,0000 miles warranty. And this is not recall just an extend warranty. BMW even explained by their own word in the letter "if the issue occur your vehicle will store the corresponding fault codes that will be generated, and additionally, the malfunction Powertrain Malfunctions warning light will be on with an illuminated." I took the car to dealer, they keep the car 3 days concluded it was faulty batter cable, charging me $680, one month later same issue, they claim the car batter was the issue, replaced, same issue again
Mfg Campaign: 11447918
Recall Date: Jan 18, 2022
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Due to a phasing out of the 3G network by cellular carriers, BMW ConnectedDrive/BMW Assist services, such as BMW Assist eCall, Advanced Real-Time Traffic information, Remote Services, and BMW Online will no longer be supported starting February 2022 for select vehicles. The decision to phase out 3G network technology was made at the discretion of the respective cellular carriers and lies beyond the control of BMW. While we understand your disappointment with the discontinuation of the ConnectedDrive services, due to the hardware included in your vehicle at the time of manufacture, there is not a technology upgrade available that would allow you to continue to use these services after the expiration of your contract or February 2022, whichever comes first.
Corrective Action:
Due to a phasing out of the 3G network by cellular carriers, BMW ConnectedDrive/BMW Assist services, such as BMW Assist eCall, Advanced Real-Time Traffic information, Remote Services, and BMW Online will no longer be supported starting February 2022 for select vehicles. The decision to phase out 3G network technology was made at the discretion of the respective cellular carriers and lies beyond the control of BMW. While we understand your disappointment with the discontinuation of the ConnectedDrive services, due to the hardware included in your vehicle at the time of manufacture, there is not a technology upgrade available that would allow you to continue to use these services after the expiration of your contract or February 2022, whichever comes first.
Additional Notes:
Due to a phasing out of the 3G network by cellular carriers, BMW ConnectedDrive/BMW Assist services, such as BMW Assist eCall, Advanced Real-Time Traffic information, Remote Services, and BMW Online will no longer be supported starting February 2022 for select vehicles. The decision to phase out 3G network technology was made at the discretion of the respective cellular carriers and lies beyond the control of BMW. While we understand your disappointment with the discontinuation of the ConnectedDrive services, due to the hardware included in your vehicle at the time of manufacture, there is not a technology upgrade available that would allow you to continue to use these services after the expiration of your contract or February 2022, whichever comes first.
Mfg Campaign: 11440637
Recall Date: Nov 16, 2021
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHENEVER I GET TO A STOP LIGHT OR SIGN, THE VEHICLE GOES INTO PARK ON ITS OWN. I TOOK THE VEHICLE TO COGGIN BMW 05/05/2021 AND THEY SAID MAYBE IT NEEDED A SOFTWARE UPDATE WHICH THEY DID BUT THE VEHICLE STILL GOES INTO PARK ON ITS OWN. THIS HAPPENED AGAIN TODAY 05/13/2021. THESE INCIDENTS HAVE ALL HAPPENED ON A CITY STREET IN PORT SAINT LUCIE, FLORIDA. PLEASE NOTE THAT THIS HAS HAPPENED ON NUMEROUS OCCASIONS. I DO NOT HAVE ANY RECEIPT TO SHOW BECAUSE COGGIN BMW STATED THAT SINCE THEY ONLY DID A SOFTWARE UPDATE THEY DID NOT ISSUE A JOB TICKET. THE TECHNICIAN DID INDICATE THAT HE HAS SEEN THIS PROBLEM WITH ANOTHER VEHICLE BEFORE. THE CONSUMER STATED THE VEHICLE IS BACK IN THE SHOP, IT GOES INTO PARK WHEN YOU STOPPING AT A STOP LIGHT OR STOP SIGN.
Corrective Action:
WHENEVER I GET TO A STOP LIGHT OR SIGN, THE VEHICLE GOES INTO PARK ON ITS OWN. I TOOK THE VEHICLE TO COGGIN BMW 05/05/2021 AND THEY SAID MAYBE IT NEEDED A SOFTWARE UPDATE WHICH THEY DID BUT THE VEHICLE STILL GOES INTO PARK ON ITS OWN. THIS HAPPENED AGAIN TODAY 05/13/2021. THESE INCIDENTS HAVE ALL HAPPENED ON A CITY STREET IN PORT SAINT LUCIE, FLORIDA. PLEASE NOTE THAT THIS HAS HAPPENED ON NUMEROUS OCCASIONS. I DO NOT HAVE ANY RECEIPT TO SHOW BECAUSE COGGIN BMW STATED THAT SINCE THEY ONLY DID A SOFTWARE UPDATE THEY DID NOT ISSUE A JOB TICKET. THE TECHNICIAN DID INDICATE THAT HE HAS SEEN THIS PROBLEM WITH ANOTHER VEHICLE BEFORE. THE CONSUMER STATED THE VEHICLE IS BACK IN THE SHOP, IT GOES INTO PARK WHEN YOU STOPPING AT A STOP LIGHT OR STOP SIGN.
Additional Notes:
WHENEVER I GET TO A STOP LIGHT OR SIGN, THE VEHICLE GOES INTO PARK ON ITS OWN. I TOOK THE VEHICLE TO COGGIN BMW 05/05/2021 AND THEY SAID MAYBE IT NEEDED A SOFTWARE UPDATE WHICH THEY DID BUT THE VEHICLE STILL GOES INTO PARK ON ITS OWN. THIS HAPPENED AGAIN TODAY 05/13/2021. THESE INCIDENTS HAVE ALL HAPPENED ON A CITY STREET IN PORT SAINT LUCIE, FLORIDA. PLEASE NOTE THAT THIS HAS HAPPENED ON NUMEROUS OCCASIONS. I DO NOT HAVE ANY RECEIPT TO SHOW BECAUSE COGGIN BMW STATED THAT SINCE THEY ONLY DID A SOFTWARE UPDATE THEY DID NOT ISSUE A JOB TICKET. THE TECHNICIAN DID INDICATE THAT HE HAS SEEN THIS PROBLEM WITH ANOTHER VEHICLE BEFORE. THE CONSUMER STATED THE VEHICLE IS BACK IN THE SHOP, IT GOES INTO PARK WHEN YOU STOPPING AT A STOP LIGHT OR STOP SIGN.
Mfg Campaign: 11416408
Recall Date: May 13, 2021
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
FRONT DRIVESHAFT NEEDS TO BE REPLACED DUE TO EXCESS WEAR, PERHAPS TRANSFER CASE AS WELL. VERY SIMILAR TO SAFETY RECALL CAMPAIGN 17V-138:FROM APRIL/2017 (SAME ISSUE, MY MODEL IS ONE YEAR OLDER THAN RECALL NOTICE), BUT BMW NA WILL NOT COVER THE REPAIR COST FOR THIS DEFECT.
Corrective Action:
FRONT DRIVESHAFT NEEDS TO BE REPLACED DUE TO EXCESS WEAR, PERHAPS TRANSFER CASE AS WELL. VERY SIMILAR TO SAFETY RECALL CAMPAIGN 17V-138:FROM APRIL/2017 (SAME ISSUE, MY MODEL IS ONE YEAR OLDER THAN RECALL NOTICE), BUT BMW NA WILL NOT COVER THE REPAIR COST FOR THIS DEFECT.
Additional Notes:
FRONT DRIVESHAFT NEEDS TO BE REPLACED DUE TO EXCESS WEAR, PERHAPS TRANSFER CASE AS WELL. VERY SIMILAR TO SAFETY RECALL CAMPAIGN 17V-138:FROM APRIL/2017 (SAME ISSUE, MY MODEL IS ONE YEAR OLDER THAN RECALL NOTICE), BUT BMW NA WILL NOT COVER THE REPAIR COST FOR THIS DEFECT.
Mfg Campaign: 11408181
Recall Date: Apr 15, 2021
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING DOWN THE HIGHWAY GOING ABOUT 70 MPH ON A CLEAR DAY AND THERE WAS A LOUD EXPLOSION SOUND FROM THE ROOF. I THEN HEARD AIR AND GLASS. AT THAT TIME I FIGURED OUT THE SUNROOF BROKE. WHEN I WAS ABLE TO STOP I FOUND A HUGE HOLE IN THE SUNROOF.
Corrective Action:
I WAS DRIVING DOWN THE HIGHWAY GOING ABOUT 70 MPH ON A CLEAR DAY AND THERE WAS A LOUD EXPLOSION SOUND FROM THE ROOF. I THEN HEARD AIR AND GLASS. AT THAT TIME I FIGURED OUT THE SUNROOF BROKE. WHEN I WAS ABLE TO STOP I FOUND A HUGE HOLE IN THE SUNROOF.
Additional Notes:
I WAS DRIVING DOWN THE HIGHWAY GOING ABOUT 70 MPH ON A CLEAR DAY AND THERE WAS A LOUD EXPLOSION SOUND FROM THE ROOF. I THEN HEARD AIR AND GLASS. AT THAT TIME I FIGURED OUT THE SUNROOF BROKE. WHEN I WAS ABLE TO STOP I FOUND A HUGE HOLE IN THE SUNROOF.
Mfg Campaign: 11394370
Recall Date: Feb 2, 2021
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY 2016 BMW X5 E40 STALLED AND LOST ALL PROPULSION POWER MULTIPLE TIMES WHILE DRIVING IN TRAFFIC, THE FIRST TIME AT ABOUT 40 MPH AND THE SUBSEQUENT TIMES AT AROUND 25 MPH, FORCING ME TO DRIVE THE CAR ONTO THE SHOULDER AND TRY TO RESTART IT. THERE WAS NO INDICATION OF ANY KIND AND NO WARNING LIGHT GIVEN PRIOR TO THE STALLS, IT SIMPLY JUST LOST ALL PROPULSION POWER. WE WERE TRAVELING UPHILL ON A BUSY HIGHWAY IN A CONSTRUCTION ZONE AND WERE FORTUNATE TO NOT BE IN AN ACCIDENT. AFTER THE STALL A WARNING INDICATOR MESSAGE INDICATED THAT THE AUTOMATIC START/STOP MALFUNCTIONED. THE CAR WILL EVENTUALLY RESTART AFTER ABOUT 5 MINUTES WITHOUT ANY WARNING INDICATOR AT ALL, AND THE PROBLEM WILL RANDOMLY REPEAT ITSELF WITHOUT WARNING. PROPULSION DOESN'T SLOWLY STOP, IT CUTS OUT COMPLETELY WITH NO WARNING. THE BMW SERVICE DEPARTMENT HAS INDICATED THAT THERE WAS A FAILURE INTERNAL TO THE TRANSMISSION. THIS CAR IS 5 YEARS OLD AND HAS 89,000 MILES ON IT.
Corrective Action:
MY 2016 BMW X5 E40 STALLED AND LOST ALL PROPULSION POWER MULTIPLE TIMES WHILE DRIVING IN TRAFFIC, THE FIRST TIME AT ABOUT 40 MPH AND THE SUBSEQUENT TIMES AT AROUND 25 MPH, FORCING ME TO DRIVE THE CAR ONTO THE SHOULDER AND TRY TO RESTART IT. THERE WAS NO INDICATION OF ANY KIND AND NO WARNING LIGHT GIVEN PRIOR TO THE STALLS, IT SIMPLY JUST LOST ALL PROPULSION POWER. WE WERE TRAVELING UPHILL ON A BUSY HIGHWAY IN A CONSTRUCTION ZONE AND WERE FORTUNATE TO NOT BE IN AN ACCIDENT. AFTER THE STALL A WARNING INDICATOR MESSAGE INDICATED THAT THE AUTOMATIC START/STOP MALFUNCTIONED. THE CAR WILL EVENTUALLY RESTART AFTER ABOUT 5 MINUTES WITHOUT ANY WARNING INDICATOR AT ALL, AND THE PROBLEM WILL RANDOMLY REPEAT ITSELF WITHOUT WARNING. PROPULSION DOESN'T SLOWLY STOP, IT CUTS OUT COMPLETELY WITH NO WARNING. THE BMW SERVICE DEPARTMENT HAS INDICATED THAT THERE WAS A FAILURE INTERNAL TO THE TRANSMISSION. THIS CAR IS 5 YEARS OLD AND HAS 89,000 MILES ON IT.
Additional Notes:
MY 2016 BMW X5 E40 STALLED AND LOST ALL PROPULSION POWER MULTIPLE TIMES WHILE DRIVING IN TRAFFIC, THE FIRST TIME AT ABOUT 40 MPH AND THE SUBSEQUENT TIMES AT AROUND 25 MPH, FORCING ME TO DRIVE THE CAR ONTO THE SHOULDER AND TRY TO RESTART IT. THERE WAS NO INDICATION OF ANY KIND AND NO WARNING LIGHT GIVEN PRIOR TO THE STALLS, IT SIMPLY JUST LOST ALL PROPULSION POWER. WE WERE TRAVELING UPHILL ON A BUSY HIGHWAY IN A CONSTRUCTION ZONE AND WERE FORTUNATE TO NOT BE IN AN ACCIDENT. AFTER THE STALL A WARNING INDICATOR MESSAGE INDICATED THAT THE AUTOMATIC START/STOP MALFUNCTIONED. THE CAR WILL EVENTUALLY RESTART AFTER ABOUT 5 MINUTES WITHOUT ANY WARNING INDICATOR AT ALL, AND THE PROBLEM WILL RANDOMLY REPEAT ITSELF WITHOUT WARNING. PROPULSION DOESN'T SLOWLY STOP, IT CUTS OUT COMPLETELY WITH NO WARNING. THE BMW SERVICE DEPARTMENT HAS INDICATED THAT THERE WAS A FAILURE INTERNAL TO THE TRANSMISSION. THIS CAR IS 5 YEARS OLD AND HAS 89,000 MILES ON IT.
Mfg Campaign: 11389407
Recall Date: Jan 22, 2021
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
MY 2016 BMW X5 E40 STALLED AND LOST ALL PROPULSION POWER MULTIPLE TIMES WHILE DRIVING IN TRAFFIC, THE FIRST TIME AT ABOUT 40 MPH AND THE SUBSEQUENT TIMES AT AROUND 25 MPH, FORCING ME TO DRIVE THE CAR ONTO THE SHOULDER AND TRY TO RESTART IT. THERE WAS NO INDICATION OF ANY KIND AND NO WARNING LIGHT GIVEN PRIOR TO THE STALLS, IT SIMPLY JUST LOST ALL PROPULSION POWER. WE WERE TRAVELING UPHILL ON A BUSY HIGHWAY IN A CONSTRUCTION ZONE AND WERE FORTUNATE TO NOT BE IN AN ACCIDENT. AFTER THE STALL A WARNING INDICATOR MESSAGE INDICATED THAT THE AUTOMATIC START/STOP MALFUNCTIONED. THE CAR WILL EVENTUALLY RESTART AFTER ABOUT 5 MINUTES WITHOUT ANY WARNING INDICATOR AT ALL, AND THE PROBLEM WILL RANDOMLY REPEAT ITSELF WITHOUT WARNING. PROPULSION DOESN'T SLOWLY STOP, IT CUTS OUT COMPLETELY WITH NO WARNING. THE BMW SERVICE DEPARTMENT HAS INDICATED THAT THERE WAS A FAILURE INTERNAL TO THE TRANSMISSION. THIS CAR IS 5 YEARS OLD AND HAS 89,000 MILES ON IT.
Corrective Action:
MY 2016 BMW X5 E40 STALLED AND LOST ALL PROPULSION POWER MULTIPLE TIMES WHILE DRIVING IN TRAFFIC, THE FIRST TIME AT ABOUT 40 MPH AND THE SUBSEQUENT TIMES AT AROUND 25 MPH, FORCING ME TO DRIVE THE CAR ONTO THE SHOULDER AND TRY TO RESTART IT. THERE WAS NO INDICATION OF ANY KIND AND NO WARNING LIGHT GIVEN PRIOR TO THE STALLS, IT SIMPLY JUST LOST ALL PROPULSION POWER. WE WERE TRAVELING UPHILL ON A BUSY HIGHWAY IN A CONSTRUCTION ZONE AND WERE FORTUNATE TO NOT BE IN AN ACCIDENT. AFTER THE STALL A WARNING INDICATOR MESSAGE INDICATED THAT THE AUTOMATIC START/STOP MALFUNCTIONED. THE CAR WILL EVENTUALLY RESTART AFTER ABOUT 5 MINUTES WITHOUT ANY WARNING INDICATOR AT ALL, AND THE PROBLEM WILL RANDOMLY REPEAT ITSELF WITHOUT WARNING. PROPULSION DOESN'T SLOWLY STOP, IT CUTS OUT COMPLETELY WITH NO WARNING. THE BMW SERVICE DEPARTMENT HAS INDICATED THAT THERE WAS A FAILURE INTERNAL TO THE TRANSMISSION. THIS CAR IS 5 YEARS OLD AND HAS 89,000 MILES ON IT.
Additional Notes:
MY 2016 BMW X5 E40 STALLED AND LOST ALL PROPULSION POWER MULTIPLE TIMES WHILE DRIVING IN TRAFFIC, THE FIRST TIME AT ABOUT 40 MPH AND THE SUBSEQUENT TIMES AT AROUND 25 MPH, FORCING ME TO DRIVE THE CAR ONTO THE SHOULDER AND TRY TO RESTART IT. THERE WAS NO INDICATION OF ANY KIND AND NO WARNING LIGHT GIVEN PRIOR TO THE STALLS, IT SIMPLY JUST LOST ALL PROPULSION POWER. WE WERE TRAVELING UPHILL ON A BUSY HIGHWAY IN A CONSTRUCTION ZONE AND WERE FORTUNATE TO NOT BE IN AN ACCIDENT. AFTER THE STALL A WARNING INDICATOR MESSAGE INDICATED THAT THE AUTOMATIC START/STOP MALFUNCTIONED. THE CAR WILL EVENTUALLY RESTART AFTER ABOUT 5 MINUTES WITHOUT ANY WARNING INDICATOR AT ALL, AND THE PROBLEM WILL RANDOMLY REPEAT ITSELF WITHOUT WARNING. PROPULSION DOESN'T SLOWLY STOP, IT CUTS OUT COMPLETELY WITH NO WARNING. THE BMW SERVICE DEPARTMENT HAS INDICATED THAT THERE WAS A FAILURE INTERNAL TO THE TRANSMISSION. THIS CAR IS 5 YEARS OLD AND HAS 89,000 MILES ON IT.
Mfg Campaign: 11389407
Recall Date: Jan 22, 2021
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
MY 2016 BMW X5 E40 STALLED AND LOST ALL PROPULSION POWER MULTIPLE TIMES WHILE DRIVING IN TRAFFIC, THE FIRST TIME AT ABOUT 40 MPH AND THE SUBSEQUENT TIMES AT AROUND 25 MPH, FORCING ME TO DRIVE THE CAR ONTO THE SHOULDER AND TRY TO RESTART IT. THERE WAS NO INDICATION OF ANY KIND AND NO WARNING LIGHT GIVEN PRIOR TO THE STALLS, IT SIMPLY JUST LOST ALL PROPULSION POWER. WE WERE TRAVELING UPHILL ON A BUSY HIGHWAY IN A CONSTRUCTION ZONE AND WERE FORTUNATE TO NOT BE IN AN ACCIDENT. AFTER THE STALL A WARNING INDICATOR MESSAGE INDICATED THAT THE AUTOMATIC START/STOP MALFUNCTIONED. THE CAR WILL EVENTUALLY RESTART AFTER ABOUT 5 MINUTES WITHOUT ANY WARNING INDICATOR AT ALL, AND THE PROBLEM WILL RANDOMLY REPEAT ITSELF WITHOUT WARNING. PROPULSION DOESN'T SLOWLY STOP, IT CUTS OUT COMPLETELY WITH NO WARNING. THE BMW SERVICE DEPARTMENT HAS INDICATED THAT THERE WAS A FAILURE INTERNAL TO THE TRANSMISSION. THIS CAR IS 5 YEARS OLD AND HAS 89,000 MILES ON IT.
Corrective Action:
MY 2016 BMW X5 E40 STALLED AND LOST ALL PROPULSION POWER MULTIPLE TIMES WHILE DRIVING IN TRAFFIC, THE FIRST TIME AT ABOUT 40 MPH AND THE SUBSEQUENT TIMES AT AROUND 25 MPH, FORCING ME TO DRIVE THE CAR ONTO THE SHOULDER AND TRY TO RESTART IT. THERE WAS NO INDICATION OF ANY KIND AND NO WARNING LIGHT GIVEN PRIOR TO THE STALLS, IT SIMPLY JUST LOST ALL PROPULSION POWER. WE WERE TRAVELING UPHILL ON A BUSY HIGHWAY IN A CONSTRUCTION ZONE AND WERE FORTUNATE TO NOT BE IN AN ACCIDENT. AFTER THE STALL A WARNING INDICATOR MESSAGE INDICATED THAT THE AUTOMATIC START/STOP MALFUNCTIONED. THE CAR WILL EVENTUALLY RESTART AFTER ABOUT 5 MINUTES WITHOUT ANY WARNING INDICATOR AT ALL, AND THE PROBLEM WILL RANDOMLY REPEAT ITSELF WITHOUT WARNING. PROPULSION DOESN'T SLOWLY STOP, IT CUTS OUT COMPLETELY WITH NO WARNING. THE BMW SERVICE DEPARTMENT HAS INDICATED THAT THERE WAS A FAILURE INTERNAL TO THE TRANSMISSION. THIS CAR IS 5 YEARS OLD AND HAS 89,000 MILES ON IT.
Additional Notes:
MY 2016 BMW X5 E40 STALLED AND LOST ALL PROPULSION POWER MULTIPLE TIMES WHILE DRIVING IN TRAFFIC, THE FIRST TIME AT ABOUT 40 MPH AND THE SUBSEQUENT TIMES AT AROUND 25 MPH, FORCING ME TO DRIVE THE CAR ONTO THE SHOULDER AND TRY TO RESTART IT. THERE WAS NO INDICATION OF ANY KIND AND NO WARNING LIGHT GIVEN PRIOR TO THE STALLS, IT SIMPLY JUST LOST ALL PROPULSION POWER. WE WERE TRAVELING UPHILL ON A BUSY HIGHWAY IN A CONSTRUCTION ZONE AND WERE FORTUNATE TO NOT BE IN AN ACCIDENT. AFTER THE STALL A WARNING INDICATOR MESSAGE INDICATED THAT THE AUTOMATIC START/STOP MALFUNCTIONED. THE CAR WILL EVENTUALLY RESTART AFTER ABOUT 5 MINUTES WITHOUT ANY WARNING INDICATOR AT ALL, AND THE PROBLEM WILL RANDOMLY REPEAT ITSELF WITHOUT WARNING. PROPULSION DOESN'T SLOWLY STOP, IT CUTS OUT COMPLETELY WITH NO WARNING. THE BMW SERVICE DEPARTMENT HAS INDICATED THAT THERE WAS A FAILURE INTERNAL TO THE TRANSMISSION. THIS CAR IS 5 YEARS OLD AND HAS 89,000 MILES ON IT.
Mfg Campaign: 11389407
Recall Date: Jan 22, 2021
Bmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WHILE DRIVING ON A HIGHWAY, THE SUNROOF EXPLODED. NOTHING HIT THE CAR TO CAUSE IT TO BUST.
Corrective Action:
WHILE DRIVING ON A HIGHWAY, THE SUNROOF EXPLODED. NOTHING HIT THE CAR TO CAUSE IT TO BUST.
Additional Notes:
WHILE DRIVING ON A HIGHWAY, THE SUNROOF EXPLODED. NOTHING HIT THE CAR TO CAUSE IT TO BUST.
Mfg Campaign: 11385272
Recall Date: Dec 28, 2020
Bmw Of North America, Llc
Defect Description:
SUSPENSION
Potential Consequences:
AIR COMPRESSOR ABSORBS MOISTURE AND PREVENTS VALVES FROM OPENING AND INFLATING AIRBAGS AROUND 4 YEARS OR 60-70K MILES. THIS BREAKS DOWN TO ABOUT A $3200 REPAIR FROM THE DEALERSHIP OR AROUND $2400 FROM AN AUTHORIZED BMW MECHANIC. BOTH PLACES HAVE INFORMED THAT THEY ARE SEEING A TON OF THESE REPAIRS THIS YEAR. FOR AN AIR COMPRESSOR TO BE BLOCKED, AND THE SILICA GEL COMPLETELY ABSORBED WITH MOISTURE ON A VEHICLE OF THIS AGE, IT'S UNACCEPTABLE. THE SIGNS OF THIS MALFUNCTION ARE THAT THE REAR END WILL SAG AND NOT PROPERLY INFLATE (IF AT ALL). SOMETIMES IT WOULD DEFLATE WHILE DRIVING AND CAUSE THE WHEELS TO SLAM AGAINST THE CHASSIS, RISKING MUCH MORE SEVERE AND PERMANENT DAMAGE. IN SHORT, THE VEHICLA CANNOT BE DRIVEN UNTIL THE ISSUE IS REPAIRED, AND CAN BE LIFE THREATENING IF THIS HAPPENS WHILE DRIVING. LUCKILY OURS WENT OUT IN OUR NEIGHBORHOOD ON THE WAY TO THE STORE AND WE WEREN'T DRIVING DOWN THE HIGHWAY GETTING THROWN ALL OVER THE PLACE. THE FEELING IS LIKE EXTREME AIR TURBULENCE BOUNCING YOU UP AND DOWN. MY CHILD ALMOST VOMITED FROM THE BOUNCING. THERE SEEMS TO BE SOMETHING HAPPENING WITH THE F15 X5'S AND BMW NEEDS TO LOOK INTO THIS.
Corrective Action:
AIR COMPRESSOR ABSORBS MOISTURE AND PREVENTS VALVES FROM OPENING AND INFLATING AIRBAGS AROUND 4 YEARS OR 60-70K MILES. THIS BREAKS DOWN TO ABOUT A $3200 REPAIR FROM THE DEALERSHIP OR AROUND $2400 FROM AN AUTHORIZED BMW MECHANIC. BOTH PLACES HAVE INFORMED THAT THEY ARE SEEING A TON OF THESE REPAIRS THIS YEAR. FOR AN AIR COMPRESSOR TO BE BLOCKED, AND THE SILICA GEL COMPLETELY ABSORBED WITH MOISTURE ON A VEHICLE OF THIS AGE, IT'S UNACCEPTABLE. THE SIGNS OF THIS MALFUNCTION ARE THAT THE REAR END WILL SAG AND NOT PROPERLY INFLATE (IF AT ALL). SOMETIMES IT WOULD DEFLATE WHILE DRIVING AND CAUSE THE WHEELS TO SLAM AGAINST THE CHASSIS, RISKING MUCH MORE SEVERE AND PERMANENT DAMAGE. IN SHORT, THE VEHICLA CANNOT BE DRIVEN UNTIL THE ISSUE IS REPAIRED, AND CAN BE LIFE THREATENING IF THIS HAPPENS WHILE DRIVING. LUCKILY OURS WENT OUT IN OUR NEIGHBORHOOD ON THE WAY TO THE STORE AND WE WEREN'T DRIVING DOWN THE HIGHWAY GETTING THROWN ALL OVER THE PLACE. THE FEELING IS LIKE EXTREME AIR TURBULENCE BOUNCING YOU UP AND DOWN. MY CHILD ALMOST VOMITED FROM THE BOUNCING. THERE SEEMS TO BE SOMETHING HAPPENING WITH THE F15 X5'S AND BMW NEEDS TO LOOK INTO THIS.
Additional Notes:
AIR COMPRESSOR ABSORBS MOISTURE AND PREVENTS VALVES FROM OPENING AND INFLATING AIRBAGS AROUND 4 YEARS OR 60-70K MILES. THIS BREAKS DOWN TO ABOUT A $3200 REPAIR FROM THE DEALERSHIP OR AROUND $2400 FROM AN AUTHORIZED BMW MECHANIC. BOTH PLACES HAVE INFORMED THAT THEY ARE SEEING A TON OF THESE REPAIRS THIS YEAR. FOR AN AIR COMPRESSOR TO BE BLOCKED, AND THE SILICA GEL COMPLETELY ABSORBED WITH MOISTURE ON A VEHICLE OF THIS AGE, IT'S UNACCEPTABLE. THE SIGNS OF THIS MALFUNCTION ARE THAT THE REAR END WILL SAG AND NOT PROPERLY INFLATE (IF AT ALL). SOMETIMES IT WOULD DEFLATE WHILE DRIVING AND CAUSE THE WHEELS TO SLAM AGAINST THE CHASSIS, RISKING MUCH MORE SEVERE AND PERMANENT DAMAGE. IN SHORT, THE VEHICLA CANNOT BE DRIVEN UNTIL THE ISSUE IS REPAIRED, AND CAN BE LIFE THREATENING IF THIS HAPPENS WHILE DRIVING. LUCKILY OURS WENT OUT IN OUR NEIGHBORHOOD ON THE WAY TO THE STORE AND WE WEREN'T DRIVING DOWN THE HIGHWAY GETTING THROWN ALL OVER THE PLACE. THE FEELING IS LIKE EXTREME AIR TURBULENCE BOUNCING YOU UP AND DOWN. MY CHILD ALMOST VOMITED FROM THE BOUNCING. THERE SEEMS TO BE SOMETHING HAPPENING WITH THE F15 X5'S AND BMW NEEDS TO LOOK INTO THIS.
Mfg Campaign: 11349198
Recall Date: Aug 14, 2020
Bmw Of North America, Llc
Defect Description:
SUSPENSION
Potential Consequences:
REAR AIR SUSPENSION SYSTEM FAILED COMPLETELY WHILE DRIVING AT LOW SPEED ON A DRIVEWAY, AND WITHOUT WARNING AND WITHOUT ANY IMPACT (COLLISION, BUMP, POTHOLE, ETC). THERE WAS A LOUD BAG AND BOTH COMPRESSION SPRING COMPLETELY DEFLATED, THE CAR ESSENTIALLY DROPPED TO THE AXIL, RESULTING IN EXCESSIVE AND UNCONTROLLABLE BOUNCING. UPON MECHANICAL INSPECTION A FUSE HAD BLOWN BUT ALL COMPONENTS OF THE REAR AIR SUSPENSION SYSTEM WERE INTACT EXCEPT FOR A VERY SMALL PINHOLE LEAK IN THE RIGHT REAR AIR SHOCK. THERE WAS NO WARNING! NO WARNING LIGHTS, INDICATORS OR SENSOR ACTIVATED PRIOR TO THE FAILURE OR FOLLOWING THE FAILURE. I'M CONCERNED THIS IS A SERIOUS SAFETY, DESIGN FLAW IN THE VEHICLE'S REAR SUSPENSION AND SINCE THERE IS NO WARNING, WHATSOEVER, IT COULD HAPPEN ANY TIME, EVEN A HIGHWAY SPEEDS, WHICH I FEAR COULD HAVE RESULTED IN SERIOUS INJURY OR DEATH THE CAR WAS 4 YEAR AND 3 MONTHS AND 54K MILES IN SERVICE.
Corrective Action:
REAR AIR SUSPENSION SYSTEM FAILED COMPLETELY WHILE DRIVING AT LOW SPEED ON A DRIVEWAY, AND WITHOUT WARNING AND WITHOUT ANY IMPACT (COLLISION, BUMP, POTHOLE, ETC). THERE WAS A LOUD BAG AND BOTH COMPRESSION SPRING COMPLETELY DEFLATED, THE CAR ESSENTIALLY DROPPED TO THE AXIL, RESULTING IN EXCESSIVE AND UNCONTROLLABLE BOUNCING. UPON MECHANICAL INSPECTION A FUSE HAD BLOWN BUT ALL COMPONENTS OF THE REAR AIR SUSPENSION SYSTEM WERE INTACT EXCEPT FOR A VERY SMALL PINHOLE LEAK IN THE RIGHT REAR AIR SHOCK. THERE WAS NO WARNING! NO WARNING LIGHTS, INDICATORS OR SENSOR ACTIVATED PRIOR TO THE FAILURE OR FOLLOWING THE FAILURE. I'M CONCERNED THIS IS A SERIOUS SAFETY, DESIGN FLAW IN THE VEHICLE'S REAR SUSPENSION AND SINCE THERE IS NO WARNING, WHATSOEVER, IT COULD HAPPEN ANY TIME, EVEN A HIGHWAY SPEEDS, WHICH I FEAR COULD HAVE RESULTED IN SERIOUS INJURY OR DEATH THE CAR WAS 4 YEAR AND 3 MONTHS AND 54K MILES IN SERVICE.
Additional Notes:
REAR AIR SUSPENSION SYSTEM FAILED COMPLETELY WHILE DRIVING AT LOW SPEED ON A DRIVEWAY, AND WITHOUT WARNING AND WITHOUT ANY IMPACT (COLLISION, BUMP, POTHOLE, ETC). THERE WAS A LOUD BAG AND BOTH COMPRESSION SPRING COMPLETELY DEFLATED, THE CAR ESSENTIALLY DROPPED TO THE AXIL, RESULTING IN EXCESSIVE AND UNCONTROLLABLE BOUNCING. UPON MECHANICAL INSPECTION A FUSE HAD BLOWN BUT ALL COMPONENTS OF THE REAR AIR SUSPENSION SYSTEM WERE INTACT EXCEPT FOR A VERY SMALL PINHOLE LEAK IN THE RIGHT REAR AIR SHOCK. THERE WAS NO WARNING! NO WARNING LIGHTS, INDICATORS OR SENSOR ACTIVATED PRIOR TO THE FAILURE OR FOLLOWING THE FAILURE. I'M CONCERNED THIS IS A SERIOUS SAFETY, DESIGN FLAW IN THE VEHICLE'S REAR SUSPENSION AND SINCE THERE IS NO WARNING, WHATSOEVER, IT COULD HAPPEN ANY TIME, EVEN A HIGHWAY SPEEDS, WHICH I FEAR COULD HAVE RESULTED IN SERIOUS INJURY OR DEATH THE CAR WAS 4 YEAR AND 3 MONTHS AND 54K MILES IN SERVICE.
Mfg Campaign: 11340221
Recall Date: Jul 19, 2020
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
WHEN THE VEHICLE WAS STATIONARY THE AIR BAG MALFUNCTION LIGHT CAME ON AFTER A LOUD POP NOISE WAS HEARD ON THE FRONT PASSENGER SIDE OF THE DASHBOARD. WE THEN TOOK THE VEHICLE TO BMW FOR A SAFETY INSPECTION. PLEASE SEE ATTACHED INITIAL REPORT WHERE THEY CLAIM THE AIRBAG HAS FAILED AND WANT US TO PAY $3000 TO REPLACE IT.
Corrective Action:
WHEN THE VEHICLE WAS STATIONARY THE AIR BAG MALFUNCTION LIGHT CAME ON AFTER A LOUD POP NOISE WAS HEARD ON THE FRONT PASSENGER SIDE OF THE DASHBOARD. WE THEN TOOK THE VEHICLE TO BMW FOR A SAFETY INSPECTION. PLEASE SEE ATTACHED INITIAL REPORT WHERE THEY CLAIM THE AIRBAG HAS FAILED AND WANT US TO PAY $3000 TO REPLACE IT.
Additional Notes:
WHEN THE VEHICLE WAS STATIONARY THE AIR BAG MALFUNCTION LIGHT CAME ON AFTER A LOUD POP NOISE WAS HEARD ON THE FRONT PASSENGER SIDE OF THE DASHBOARD. WE THEN TOOK THE VEHICLE TO BMW FOR A SAFETY INSPECTION. PLEASE SEE ATTACHED INITIAL REPORT WHERE THEY CLAIM THE AIRBAG HAS FAILED AND WANT US TO PAY $3000 TO REPLACE IT.
Mfg Campaign: 11318029
Recall Date: Mar 14, 2020
Bmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I WAS DRIVING MY BMW X5 AT APPROXIMATELY 9:30PM ON INTERSTATE 93 GOING NORTH IN MASSACHUSETTS, WHEN I HEARD A EXPLOSION ABOVE MY HEAD. I IMMEDIATELY EXITED THE HIGHWAY TO EXAMINE WHAT HAD CAUSE THE EXPLOSION. WHEN I EXAMINED THE ROOF OF THE VEHICLE, I NOTICED A HUGE CRATER IN THE CENTER OF THE SUNROOF WITH SHARDS OF GLASS COVERING MOST OF THE CRATER WHERE THE INTACT SUNROOF WAS LOCATED. I DID NOT NOTICE AND OBJECT THAT MIGHT HAVE CAUSE THE EXPLOSION, NO ICE- IT IS WINTER IN MASSACHUSETTS, NO ROCKS THAT MIGHT HAVE IMPACTED THE SUNROOF TO CAUSE THE EXPLOSION, THE ONLY THING THAT WAS VISIBLE TO ME WERE BROKEN GLASS. PRIOR TO THIS EVENT, I HAD NO REASON TO BE CONCERNED THAT THERE WAS SOMETHING WRONG WITH THE SUNROOF, I HAD NEVER HEARD ANY SOUNDS COMING FROM THE SUNROOF AND I NEVER HEARD OR SAW A ROCK, PIECE IF METAL OR ANY OTHER OBJECT IMPACTING THE ROOF OR SUNROOF.
Corrective Action:
I WAS DRIVING MY BMW X5 AT APPROXIMATELY 9:30PM ON INTERSTATE 93 GOING NORTH IN MASSACHUSETTS, WHEN I HEARD A EXPLOSION ABOVE MY HEAD. I IMMEDIATELY EXITED THE HIGHWAY TO EXAMINE WHAT HAD CAUSE THE EXPLOSION. WHEN I EXAMINED THE ROOF OF THE VEHICLE, I NOTICED A HUGE CRATER IN THE CENTER OF THE SUNROOF WITH SHARDS OF GLASS COVERING MOST OF THE CRATER WHERE THE INTACT SUNROOF WAS LOCATED. I DID NOT NOTICE AND OBJECT THAT MIGHT HAVE CAUSE THE EXPLOSION, NO ICE- IT IS WINTER IN MASSACHUSETTS, NO ROCKS THAT MIGHT HAVE IMPACTED THE SUNROOF TO CAUSE THE EXPLOSION, THE ONLY THING THAT WAS VISIBLE TO ME WERE BROKEN GLASS. PRIOR TO THIS EVENT, I HAD NO REASON TO BE CONCERNED THAT THERE WAS SOMETHING WRONG WITH THE SUNROOF, I HAD NEVER HEARD ANY SOUNDS COMING FROM THE SUNROOF AND I NEVER HEARD OR SAW A ROCK, PIECE IF METAL OR ANY OTHER OBJECT IMPACTING THE ROOF OR SUNROOF.
Additional Notes:
I WAS DRIVING MY BMW X5 AT APPROXIMATELY 9:30PM ON INTERSTATE 93 GOING NORTH IN MASSACHUSETTS, WHEN I HEARD A EXPLOSION ABOVE MY HEAD. I IMMEDIATELY EXITED THE HIGHWAY TO EXAMINE WHAT HAD CAUSE THE EXPLOSION. WHEN I EXAMINED THE ROOF OF THE VEHICLE, I NOTICED A HUGE CRATER IN THE CENTER OF THE SUNROOF WITH SHARDS OF GLASS COVERING MOST OF THE CRATER WHERE THE INTACT SUNROOF WAS LOCATED. I DID NOT NOTICE AND OBJECT THAT MIGHT HAVE CAUSE THE EXPLOSION, NO ICE- IT IS WINTER IN MASSACHUSETTS, NO ROCKS THAT MIGHT HAVE IMPACTED THE SUNROOF TO CAUSE THE EXPLOSION, THE ONLY THING THAT WAS VISIBLE TO ME WERE BROKEN GLASS. PRIOR TO THIS EVENT, I HAD NO REASON TO BE CONCERNED THAT THERE WAS SOMETHING WRONG WITH THE SUNROOF, I HAD NEVER HEARD ANY SOUNDS COMING FROM THE SUNROOF AND I NEVER HEARD OR SAW A ROCK, PIECE IF METAL OR ANY OTHER OBJECT IMPACTING THE ROOF OR SUNROOF.
Mfg Campaign: 11308276
Recall Date: Feb 10, 2020
Bmw Of North America, Llc
Defect Description:
TIRES
Potential Consequences:
DRIVER WAS TRAVELING ON A HIGHWAY AT APPROXIMATELY 55 MPH WHEN THEY HEARD A LOUD NOISE AT THE REAR OF THE CAR AND FELT THE STEERING BECOME UNSTEADY. DRIVER LOOKED AT REAR VIEW MIRROR AND SAW A BLACK OBJECT FLY FROM THE REAR OF THE CAR ONTO THE HIGHWAY. DRIVER PULLED ONTO THE SHOULDER AND FOUND THAT A LARGE PIECE OF THE REAR PASSENGER SIDE TIRE WAS GONE. THE TREAD ON ONE OF THE REAR PIRELLI SCORPION VERDE TIRES HAD PEELED OFF THE TIRE. THE IMPACT FROM THE LOOSE TREAD CAUSED DAMAGE TO THE REAR OF THE CAR. AT NO TIME DID THE TIRE LOSE AIR PRESSURE NOR DID ANY WARNING LIGHTS TURN ON TO INDICATE ANY TIRE TROUBLE. LUCKILY NO OTHER VEHICLES ON THE HIGHWAY WERE HIT BY THE LARGE TIRE TREAD WHICH FLEW FROM THE CAR AND INTO ONCOMING HIGHWAY TRAFFIC.
Corrective Action:
DRIVER WAS TRAVELING ON A HIGHWAY AT APPROXIMATELY 55 MPH WHEN THEY HEARD A LOUD NOISE AT THE REAR OF THE CAR AND FELT THE STEERING BECOME UNSTEADY. DRIVER LOOKED AT REAR VIEW MIRROR AND SAW A BLACK OBJECT FLY FROM THE REAR OF THE CAR ONTO THE HIGHWAY. DRIVER PULLED ONTO THE SHOULDER AND FOUND THAT A LARGE PIECE OF THE REAR PASSENGER SIDE TIRE WAS GONE. THE TREAD ON ONE OF THE REAR PIRELLI SCORPION VERDE TIRES HAD PEELED OFF THE TIRE. THE IMPACT FROM THE LOOSE TREAD CAUSED DAMAGE TO THE REAR OF THE CAR. AT NO TIME DID THE TIRE LOSE AIR PRESSURE NOR DID ANY WARNING LIGHTS TURN ON TO INDICATE ANY TIRE TROUBLE. LUCKILY NO OTHER VEHICLES ON THE HIGHWAY WERE HIT BY THE LARGE TIRE TREAD WHICH FLEW FROM THE CAR AND INTO ONCOMING HIGHWAY TRAFFIC.
Additional Notes:
DRIVER WAS TRAVELING ON A HIGHWAY AT APPROXIMATELY 55 MPH WHEN THEY HEARD A LOUD NOISE AT THE REAR OF THE CAR AND FELT THE STEERING BECOME UNSTEADY. DRIVER LOOKED AT REAR VIEW MIRROR AND SAW A BLACK OBJECT FLY FROM THE REAR OF THE CAR ONTO THE HIGHWAY. DRIVER PULLED ONTO THE SHOULDER AND FOUND THAT A LARGE PIECE OF THE REAR PASSENGER SIDE TIRE WAS GONE. THE TREAD ON ONE OF THE REAR PIRELLI SCORPION VERDE TIRES HAD PEELED OFF THE TIRE. THE IMPACT FROM THE LOOSE TREAD CAUSED DAMAGE TO THE REAR OF THE CAR. AT NO TIME DID THE TIRE LOSE AIR PRESSURE NOR DID ANY WARNING LIGHTS TURN ON TO INDICATE ANY TIRE TROUBLE. LUCKILY NO OTHER VEHICLES ON THE HIGHWAY WERE HIT BY THE LARGE TIRE TREAD WHICH FLEW FROM THE CAR AND INTO ONCOMING HIGHWAY TRAFFIC.
Mfg Campaign: 11271601
Recall Date: Oct 28, 2019
Bmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE PANORAMIC SUNROOF SHATTERED AFTER CLOSING THE DRIVER DOOR FROM THE INSIDE. THE CAR HAD BEEN SITTING IN THE MIDDLE OF A PARKING LOT.
Corrective Action:
THE PANORAMIC SUNROOF SHATTERED AFTER CLOSING THE DRIVER DOOR FROM THE INSIDE. THE CAR HAD BEEN SITTING IN THE MIDDLE OF A PARKING LOT.
Additional Notes:
THE PANORAMIC SUNROOF SHATTERED AFTER CLOSING THE DRIVER DOOR FROM THE INSIDE. THE CAR HAD BEEN SITTING IN THE MIDDLE OF A PARKING LOT.
Mfg Campaign: 11229656
Recall Date: Jul 5, 2019
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
IT'S BEEN OVER A YEAR WITH NO REPAIRS ON THE CAR. WE'VE TRIED TO TRADE IT OFF AT A DEALERSHIP AND THEY REFUSED TO EVEN TAKEN IT IN ON A TRADE BECAUSE THERE IS NO FIX. WE ARE BEING HELD HOSTAGE IN A VEHICLE THAT IS NOW WORTH NOTHING BECAUSE THEY WONT' FIX IT. EVERY TIME WE HAVE IT SERVICED THE COOLANT IS LOW BUT CONTINUE TO SAY ENGINE TESTS FINE.
Corrective Action:
IT'S BEEN OVER A YEAR WITH NO REPAIRS ON THE CAR. WE'VE TRIED TO TRADE IT OFF AT A DEALERSHIP AND THEY REFUSED TO EVEN TAKEN IT IN ON A TRADE BECAUSE THERE IS NO FIX. WE ARE BEING HELD HOSTAGE IN A VEHICLE THAT IS NOW WORTH NOTHING BECAUSE THEY WONT' FIX IT. EVERY TIME WE HAVE IT SERVICED THE COOLANT IS LOW BUT CONTINUE TO SAY ENGINE TESTS FINE.
Additional Notes:
IT'S BEEN OVER A YEAR WITH NO REPAIRS ON THE CAR. WE'VE TRIED TO TRADE IT OFF AT A DEALERSHIP AND THEY REFUSED TO EVEN TAKEN IT IN ON A TRADE BECAUSE THERE IS NO FIX. WE ARE BEING HELD HOSTAGE IN A VEHICLE THAT IS NOW WORTH NOTHING BECAUSE THEY WONT' FIX IT. EVERY TIME WE HAVE IT SERVICED THE COOLANT IS LOW BUT CONTINUE TO SAY ENGINE TESTS FINE.
Mfg Campaign: 11228341
Recall Date: Jun 29, 2019
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN DRIVE THE CAR,SUDDENLY DRIVER SIDE AND PASSENGER SIDE MIRROR CHANGE THE ANGEL.I TRIED THE ADJUST MY MIRROR WITH THE SWITH WHILE I DRIVE THE CAR.IT IS VERY DANGEROUS AND BLOOMFIELD BMW DONT KNOW HOW TO FIX IT EVEN I EXPLAIN TO THEM PROBLEM IS A ELECTRIC CONNECTORS PI AND NEEDS CONTACT CLEANER.
Corrective Action:
WHEN DRIVE THE CAR,SUDDENLY DRIVER SIDE AND PASSENGER SIDE MIRROR CHANGE THE ANGEL.I TRIED THE ADJUST MY MIRROR WITH THE SWITH WHILE I DRIVE THE CAR.IT IS VERY DANGEROUS AND BLOOMFIELD BMW DONT KNOW HOW TO FIX IT EVEN I EXPLAIN TO THEM PROBLEM IS A ELECTRIC CONNECTORS PI AND NEEDS CONTACT CLEANER.
Additional Notes:
WHEN DRIVE THE CAR,SUDDENLY DRIVER SIDE AND PASSENGER SIDE MIRROR CHANGE THE ANGEL.I TRIED THE ADJUST MY MIRROR WITH THE SWITH WHILE I DRIVE THE CAR.IT IS VERY DANGEROUS AND BLOOMFIELD BMW DONT KNOW HOW TO FIX IT EVEN I EXPLAIN TO THEM PROBLEM IS A ELECTRIC CONNECTORS PI AND NEEDS CONTACT CLEANER.
Mfg Campaign: 11209071
Recall Date: May 21, 2019
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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