Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022-2024 X3 sDrive30i and X3 xDrive30i vehicles. The second-row seat side door locking modules may not function properly and allow the doors to be unlocked with a single motion. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Recall Date: Feb 20, 2025
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2024 2 Series Coupe (230i), 330i, X3 sDrive30i, X3 xDrive30i, X3 M40i, and X4 xDrive30i, X4 M40i vehicles. The steering gear may not have been tightened properly, which can allow it to loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Nov 16, 2023
Consumer Complaints
30 ComplaintsBmw Of North America, Llc
Defect Description:
BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11625236
Recall Date: Nov 14, 2024
Bmw Of North America, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
PROBLEM: I recently had incidents when the RAB (rear automatic brake) on the 2024 BMW X-3 vehicle DID NOT WORK on multiple. The vehicle never stopped as I backed out of my parking space and almost hit a pedestrian while simply rolling in reverse. Afterwards my husband, who had a similar incident with his BMW 540i, tested the RAB by perpendicularly slowly walking behind the car. He had to run out of the way when the vehicle was continuing to move when approximately 12” from me. I tested both vehicles, 540i & X-3, with the same results. As a further test I placed a plastic figure that’s ordinarily used a warning to drivers of children playing in the area. Results while slowly backing was that the vehicle hit (bumped) the little green “man”. He previously did the same tests on 2024 540i, VIN [XXX] , with the exact same results. BMW of Wesley Chapel had no solution. We spoke with managers Doonan and Hernandez. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
PROBLEM: I recently had incidents when the RAB (rear automatic brake) on the 2024 BMW X-3 vehicle DID NOT WORK on multiple. The vehicle never stopped as I backed out of my parking space and almost hit a pedestrian while simply rolling in reverse. Afterwards my husband, who had a similar incident with his BMW 540i, tested the RAB by perpendicularly slowly walking behind the car. He had to run out of the way when the vehicle was continuing to move when approximately 12” from me. I tested both vehicles, 540i & X-3, with the same results. As a further test I placed a plastic figure that’s ordinarily used a warning to drivers of children playing in the area. Results while slowly backing was that the vehicle hit (bumped) the little green “man”. He previously did the same tests on 2024 540i, VIN [XXX] , with the exact same results. BMW of Wesley Chapel had no solution. We spoke with managers Doonan and Hernandez. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
PROBLEM: I recently had incidents when the RAB (rear automatic brake) on the 2024 BMW X-3 vehicle DID NOT WORK on multiple. The vehicle never stopped as I backed out of my parking space and almost hit a pedestrian while simply rolling in reverse. Afterwards my husband, who had a similar incident with his BMW 540i, tested the RAB by perpendicularly slowly walking behind the car. He had to run out of the way when the vehicle was continuing to move when approximately 12” from me. I tested both vehicles, 540i & X-3, with the same results. As a further test I placed a plastic figure that’s ordinarily used a warning to drivers of children playing in the area. Results while slowly backing was that the vehicle hit (bumped) the little green “man”. He previously did the same tests on 2024 540i, VIN [XXX] , with the exact same results. BMW of Wesley Chapel had no solution. We spoke with managers Doonan and Hernandez. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11622469
Recall Date: Oct 29, 2024
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
PROBLEM: I recently had incidents when the RAB (rear automatic brake) on the 2024 BMW X-3 vehicle DID NOT WORK on multiple. The vehicle never stopped as I backed out of my parking space and almost hit a pedestrian while simply rolling in reverse. Afterwards my husband, who had a similar incident with his BMW 540i, tested the RAB by perpendicularly slowly walking behind the car. He had to run out of the way when the vehicle was continuing to move when approximately 12” from me. I tested both vehicles, 540i & X-3, with the same results. As a further test I placed a plastic figure that’s ordinarily used a warning to drivers of children playing in the area. Results while slowly backing was that the vehicle hit (bumped) the little green “man”. He previously did the same tests on 2024 540i, VIN [XXX] , with the exact same results. BMW of Wesley Chapel had no solution. We spoke with managers Doonan and Hernandez. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
PROBLEM: I recently had incidents when the RAB (rear automatic brake) on the 2024 BMW X-3 vehicle DID NOT WORK on multiple. The vehicle never stopped as I backed out of my parking space and almost hit a pedestrian while simply rolling in reverse. Afterwards my husband, who had a similar incident with his BMW 540i, tested the RAB by perpendicularly slowly walking behind the car. He had to run out of the way when the vehicle was continuing to move when approximately 12” from me. I tested both vehicles, 540i & X-3, with the same results. As a further test I placed a plastic figure that’s ordinarily used a warning to drivers of children playing in the area. Results while slowly backing was that the vehicle hit (bumped) the little green “man”. He previously did the same tests on 2024 540i, VIN [XXX] , with the exact same results. BMW of Wesley Chapel had no solution. We spoke with managers Doonan and Hernandez. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
PROBLEM: I recently had incidents when the RAB (rear automatic brake) on the 2024 BMW X-3 vehicle DID NOT WORK on multiple. The vehicle never stopped as I backed out of my parking space and almost hit a pedestrian while simply rolling in reverse. Afterwards my husband, who had a similar incident with his BMW 540i, tested the RAB by perpendicularly slowly walking behind the car. He had to run out of the way when the vehicle was continuing to move when approximately 12” from me. I tested both vehicles, 540i & X-3, with the same results. As a further test I placed a plastic figure that’s ordinarily used a warning to drivers of children playing in the area. Results while slowly backing was that the vehicle hit (bumped) the little green “man”. He previously did the same tests on 2024 540i, VIN [XXX] , with the exact same results. BMW of Wesley Chapel had no solution. We spoke with managers Doonan and Hernandez. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11622469
Recall Date: Oct 29, 2024
Bmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Whenever the vehicle is driven, despite the temperature, the panoramic moon roof cracks and creaks and sounds like it is going to break. The dealer said numerous people have also complained about this happening and BMW will NOT do anything about it. This is my 3rd X3 of this body style and my other two did not have this issue because BMW didn't "cheapen" out on the window sealant and materials of the lining and mounts in the sunroof until the LCI redesign or 2023. I am afraid that one of these days it will crack and break downward, causing a major safety hazard while driving and I want BMW to fix and/or remedy the problem(s) ASAP.
Corrective Action:
Whenever the vehicle is driven, despite the temperature, the panoramic moon roof cracks and creaks and sounds like it is going to break. The dealer said numerous people have also complained about this happening and BMW will NOT do anything about it. This is my 3rd X3 of this body style and my other two did not have this issue because BMW didn't "cheapen" out on the window sealant and materials of the lining and mounts in the sunroof until the LCI redesign or 2023. I am afraid that one of these days it will crack and break downward, causing a major safety hazard while driving and I want BMW to fix and/or remedy the problem(s) ASAP.
Additional Notes:
Whenever the vehicle is driven, despite the temperature, the panoramic moon roof cracks and creaks and sounds like it is going to break. The dealer said numerous people have also complained about this happening and BMW will NOT do anything about it. This is my 3rd X3 of this body style and my other two did not have this issue because BMW didn't "cheapen" out on the window sealant and materials of the lining and mounts in the sunroof until the LCI redesign or 2023. I am afraid that one of these days it will crack and break downward, causing a major safety hazard while driving and I want BMW to fix and/or remedy the problem(s) ASAP.
Mfg Campaign: 11620873
Recall Date: Oct 20, 2024
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Whenever the vehicle is driven, despite the temperature, the panoramic moon roof cracks and creaks and sounds like it is going to break. The dealer said numerous people have also complained about this happening and BMW will NOT do anything about it. This is my 3rd X3 of this body style and my other two did not have this issue because BMW didn't "cheapen" out on the window sealant and materials of the lining and mounts in the sunroof until the LCI redesign or 2023. I am afraid that one of these days it will crack and break downward, causing a major safety hazard while driving and I want BMW to fix and/or remedy the problem(s) ASAP.
Corrective Action:
Whenever the vehicle is driven, despite the temperature, the panoramic moon roof cracks and creaks and sounds like it is going to break. The dealer said numerous people have also complained about this happening and BMW will NOT do anything about it. This is my 3rd X3 of this body style and my other two did not have this issue because BMW didn't "cheapen" out on the window sealant and materials of the lining and mounts in the sunroof until the LCI redesign or 2023. I am afraid that one of these days it will crack and break downward, causing a major safety hazard while driving and I want BMW to fix and/or remedy the problem(s) ASAP.
Additional Notes:
Whenever the vehicle is driven, despite the temperature, the panoramic moon roof cracks and creaks and sounds like it is going to break. The dealer said numerous people have also complained about this happening and BMW will NOT do anything about it. This is my 3rd X3 of this body style and my other two did not have this issue because BMW didn't "cheapen" out on the window sealant and materials of the lining and mounts in the sunroof until the LCI redesign or 2023. I am afraid that one of these days it will crack and break downward, causing a major safety hazard while driving and I want BMW to fix and/or remedy the problem(s) ASAP.
Mfg Campaign: 11620873
Recall Date: Oct 20, 2024
Bmw Of North America, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
After verifying that the vehicle is equipped with front amd rear cross traffic audio and visual alert features, I brought the car to the dealer because it was not showing any cross traffic alerts. They could not find any issues with the sensors, not could they explain why it was not working after checking that all of the configuration settings are correct. Only very close proximity detection of objects works, which confirms that the sensors do indeed function (e.g., coming close to a building or a person). The BMW user manual and video overview for this X3 vehicle confirm how it should work, but it does not function at all. You can see the cross-traffic functional overview in the BMW mobile application. This important safety feature does not work as represented by BMW, not can the certified dealer correct the problem.
Corrective Action:
After verifying that the vehicle is equipped with front amd rear cross traffic audio and visual alert features, I brought the car to the dealer because it was not showing any cross traffic alerts. They could not find any issues with the sensors, not could they explain why it was not working after checking that all of the configuration settings are correct. Only very close proximity detection of objects works, which confirms that the sensors do indeed function (e.g., coming close to a building or a person). The BMW user manual and video overview for this X3 vehicle confirm how it should work, but it does not function at all. You can see the cross-traffic functional overview in the BMW mobile application. This important safety feature does not work as represented by BMW, not can the certified dealer correct the problem.
Additional Notes:
After verifying that the vehicle is equipped with front amd rear cross traffic audio and visual alert features, I brought the car to the dealer because it was not showing any cross traffic alerts. They could not find any issues with the sensors, not could they explain why it was not working after checking that all of the configuration settings are correct. Only very close proximity detection of objects works, which confirms that the sensors do indeed function (e.g., coming close to a building or a person). The BMW user manual and video overview for this X3 vehicle confirm how it should work, but it does not function at all. You can see the cross-traffic functional overview in the BMW mobile application. This important safety feature does not work as represented by BMW, not can the certified dealer correct the problem.
Mfg Campaign: 11607705
Recall Date: Aug 10, 2024
Bmw Of North America, Llc
Defect Description:
SUSPENSION
Potential Consequences:
I traded a 2021 X3 Sdrive on a 2024 X3 Sdrive. I immediately noticed a steering wheel vibration/buzz feeling at 1100-1200 rpm. Long story short, apparently BMW has removed the top dampers on the front struts on the 2024 model. They, BMW NA, say they aren't needed and that the vehicle "meets US specs". The vibration is almost like the lane departure vibration you get.
Corrective Action:
I traded a 2021 X3 Sdrive on a 2024 X3 Sdrive. I immediately noticed a steering wheel vibration/buzz feeling at 1100-1200 rpm. Long story short, apparently BMW has removed the top dampers on the front struts on the 2024 model. They, BMW NA, say they aren't needed and that the vehicle "meets US specs". The vibration is almost like the lane departure vibration you get.
Additional Notes:
I traded a 2021 X3 Sdrive on a 2024 X3 Sdrive. I immediately noticed a steering wheel vibration/buzz feeling at 1100-1200 rpm. Long story short, apparently BMW has removed the top dampers on the front struts on the 2024 model. They, BMW NA, say they aren't needed and that the vehicle "meets US specs". The vibration is almost like the lane departure vibration you get.
Mfg Campaign: 11599254
Recall Date: Jul 5, 2024
Bmw Of North America, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
There are no audible alerts and insufficient visual alerts to indicate when cross traffic is approaching from the rear left or rear right of the vehicle while backing up. The functionality only works when there is a blind spot to the immediate right or left of the vehicle. This is inconsistent with the industry standard. The current vehicle is a 2024 BMW X3 model year. However, in comparison to three other vehicles we operate which are all 2016 model years and poses this technology, it makes driving the 2024 BMW X3 a concern. We have reported this to our dealer, who has indicated the vehicle is operating as designed. This is contradictory to the lead technician at our dealership, who maintained that there should be a clear audible alert to accompany the minimal visual alert on the screen.
Corrective Action:
There are no audible alerts and insufficient visual alerts to indicate when cross traffic is approaching from the rear left or rear right of the vehicle while backing up. The functionality only works when there is a blind spot to the immediate right or left of the vehicle. This is inconsistent with the industry standard. The current vehicle is a 2024 BMW X3 model year. However, in comparison to three other vehicles we operate which are all 2016 model years and poses this technology, it makes driving the 2024 BMW X3 a concern. We have reported this to our dealer, who has indicated the vehicle is operating as designed. This is contradictory to the lead technician at our dealership, who maintained that there should be a clear audible alert to accompany the minimal visual alert on the screen.
Additional Notes:
There are no audible alerts and insufficient visual alerts to indicate when cross traffic is approaching from the rear left or rear right of the vehicle while backing up. The functionality only works when there is a blind spot to the immediate right or left of the vehicle. This is inconsistent with the industry standard. The current vehicle is a 2024 BMW X3 model year. However, in comparison to three other vehicles we operate which are all 2016 model years and poses this technology, it makes driving the 2024 BMW X3 a concern. We have reported this to our dealer, who has indicated the vehicle is operating as designed. This is contradictory to the lead technician at our dealership, who maintained that there should be a clear audible alert to accompany the minimal visual alert on the screen.
Mfg Campaign: 11589802
Recall Date: May 20, 2024
Bmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I was driving on an interstate in Utah near Park City in a rented car (BMW X3) and the sunroof exploded suddenly and without warning. It created an extremely loud boom that reverberated. My passenger and I didn't know what happened and it was scary and caused panic. We pulled over and discovered what had happened. It was one of the most frightening situations I've ever experienced.
Corrective Action:
I was driving on an interstate in Utah near Park City in a rented car (BMW X3) and the sunroof exploded suddenly and without warning. It created an extremely loud boom that reverberated. My passenger and I didn't know what happened and it was scary and caused panic. We pulled over and discovered what had happened. It was one of the most frightening situations I've ever experienced.
Additional Notes:
I was driving on an interstate in Utah near Park City in a rented car (BMW X3) and the sunroof exploded suddenly and without warning. It created an extremely loud boom that reverberated. My passenger and I didn't know what happened and it was scary and caused panic. We pulled over and discovered what had happened. It was one of the most frightening situations I've ever experienced.
Mfg Campaign: 11588814
Recall Date: May 15, 2024
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
Steering safety defect description. When holding steering wheel straight vehicle wanders in different directions not initiated by driver. Also when avoiding road hazards electronic steering is delayed between input and reaction. Bmw safety defect steering issue has been experienced by many customers. Many customers have documented complaints requesting Bmw, fix safety defects with steering. Safety defect makes drivers have to overcorrect steering to avoid potential accidents. Vehicle drives in a manner that is more susceptible to an accident.
Corrective Action:
Steering safety defect description. When holding steering wheel straight vehicle wanders in different directions not initiated by driver. Also when avoiding road hazards electronic steering is delayed between input and reaction. Bmw safety defect steering issue has been experienced by many customers. Many customers have documented complaints requesting Bmw, fix safety defects with steering. Safety defect makes drivers have to overcorrect steering to avoid potential accidents. Vehicle drives in a manner that is more susceptible to an accident.
Additional Notes:
Steering safety defect description. When holding steering wheel straight vehicle wanders in different directions not initiated by driver. Also when avoiding road hazards electronic steering is delayed between input and reaction. Bmw safety defect steering issue has been experienced by many customers. Many customers have documented complaints requesting Bmw, fix safety defects with steering. Safety defect makes drivers have to overcorrect steering to avoid potential accidents. Vehicle drives in a manner that is more susceptible to an accident.
Mfg Campaign: 11541777
Recall Date: Aug 30, 2023
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