Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022-2024 X3 sDrive30i and X3 xDrive30i vehicles. The second-row seat side door locking modules may not function properly and allow the doors to be unlocked with a single motion. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Recall Date: Feb 20, 2025
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018-2022 X3 sDrive30i, X3 xDrive30i, X3 M40i, and X3 M vehicles. The attachment for the rear cargo rail may become damaged in a rear crash and result in the cargo rail detaching.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Recall Date: Oct 15, 2024
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018-2023 X3 sDrive30i, X3 xDrive30i, X3 M40i, and X3 M vehicles. The attachment for the interior cargo rail may become damaged in a rear crash and result in the cargo rail detaching.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jul 17, 2024
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022 X1 xDrive 28i, X3 xDrive30i, and 228i Gran Coupe vehicles. The high-pressure fuel rail may crack and result in a fuel leak within the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jul 20, 2022
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022 330i, 530i, X3 xDrive30i, and X4 xDrive30i vehicles. The mechatronics unit inside the transmission may not have been assembled properly, which could result in an internal leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Feb 9, 2022
Consumer Complaints
75 ComplaintsBmw Of North America, Llc
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2022 BMW X3 The contact received notification of NHTSA Campaign Number: 24V534000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2022 BMW X3 The contact received notification of NHTSA Campaign Number: 24V534000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2022 BMW X3 The contact received notification of NHTSA Campaign Number: 24V534000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11615191
Recall Date: Sep 18, 2024
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I am filing this complaint regarding the recall on my 2022 BMW X3, which involves the interior rear cargo rails. The recall, added to the NHTSA database over a month ago, indicates that in an extreme rear crash, the attachment between the rear cargo rail and the vehicle body could become damaged. This issue could lead to the rail separating from the vehicle body, increasing the risk of injury. Despite the significant safety risk outlined in the recall, there has been no update on when repair kits will be made available to service centers to begin the necessary repairs. This delay in providing the remedy is causing concern as it leaves my vehicle potentially unsafe for an extended period. I urge the NHTSA to look into the timeliness of this repair process to ensure that the necessary parts are distributed promptly to mitigate the associated safety risks.
Corrective Action:
I am filing this complaint regarding the recall on my 2022 BMW X3, which involves the interior rear cargo rails. The recall, added to the NHTSA database over a month ago, indicates that in an extreme rear crash, the attachment between the rear cargo rail and the vehicle body could become damaged. This issue could lead to the rail separating from the vehicle body, increasing the risk of injury. Despite the significant safety risk outlined in the recall, there has been no update on when repair kits will be made available to service centers to begin the necessary repairs. This delay in providing the remedy is causing concern as it leaves my vehicle potentially unsafe for an extended period. I urge the NHTSA to look into the timeliness of this repair process to ensure that the necessary parts are distributed promptly to mitigate the associated safety risks.
Additional Notes:
I am filing this complaint regarding the recall on my 2022 BMW X3, which involves the interior rear cargo rails. The recall, added to the NHTSA database over a month ago, indicates that in an extreme rear crash, the attachment between the rear cargo rail and the vehicle body could become damaged. This issue could lead to the rail separating from the vehicle body, increasing the risk of injury. Despite the significant safety risk outlined in the recall, there has been no update on when repair kits will be made available to service centers to begin the necessary repairs. This delay in providing the remedy is causing concern as it leaves my vehicle potentially unsafe for an extended period. I urge the NHTSA to look into the timeliness of this repair process to ensure that the necessary parts are distributed promptly to mitigate the associated safety risks.
Mfg Campaign: 11609180
Recall Date: Aug 18, 2024
Bmw Of North America, Llc
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
This BMW vehicle's odometer readings are inconsistent and inaccurate resulting in overage of mileage for lessee. This cars BMW tires were not verifiable to be from BMW and tires subsequently failed within 15,000 miles. No entity at BMW, not the dealership, not the sales, not BMW Financial Services or BMW of North America LLC could provide any information regarding the original tires or provide any warranty information regarding the tires - this impact mileage efficiency, miles per gallon and is a way to game the systems. BMW front sensors on act erratically sometimes working and sometimes going off without anything present, during rain/snow sensors would constantly go off for no reason. Issues have been raised through certified mail to BMW and all have been ignored. There is no accountability regarding the tires with no warranty that fail, inaccurate odometer readings, car sensors and we request an investigation into these three matters.
Corrective Action:
This BMW vehicle's odometer readings are inconsistent and inaccurate resulting in overage of mileage for lessee. This cars BMW tires were not verifiable to be from BMW and tires subsequently failed within 15,000 miles. No entity at BMW, not the dealership, not the sales, not BMW Financial Services or BMW of North America LLC could provide any information regarding the original tires or provide any warranty information regarding the tires - this impact mileage efficiency, miles per gallon and is a way to game the systems. BMW front sensors on act erratically sometimes working and sometimes going off without anything present, during rain/snow sensors would constantly go off for no reason. Issues have been raised through certified mail to BMW and all have been ignored. There is no accountability regarding the tires with no warranty that fail, inaccurate odometer readings, car sensors and we request an investigation into these three matters.
Additional Notes:
This BMW vehicle's odometer readings are inconsistent and inaccurate resulting in overage of mileage for lessee. This cars BMW tires were not verifiable to be from BMW and tires subsequently failed within 15,000 miles. No entity at BMW, not the dealership, not the sales, not BMW Financial Services or BMW of North America LLC could provide any information regarding the original tires or provide any warranty information regarding the tires - this impact mileage efficiency, miles per gallon and is a way to game the systems. BMW front sensors on act erratically sometimes working and sometimes going off without anything present, during rain/snow sensors would constantly go off for no reason. Issues have been raised through certified mail to BMW and all have been ignored. There is no accountability regarding the tires with no warranty that fail, inaccurate odometer readings, car sensors and we request an investigation into these three matters.
Mfg Campaign: 11594352
Recall Date: Jun 14, 2024
Bmw Of North America, Llc
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
This BMW vehicle's odometer readings are inconsistent and inaccurate resulting in overage of mileage for lessee. This cars BMW tires were not verifiable to be from BMW and tires subsequently failed within 15,000 miles. No entity at BMW, not the dealership, not the sales, not BMW Financial Services or BMW of North America LLC could provide any information regarding the original tires or provide any warranty information regarding the tires - this impact mileage efficiency, miles per gallon and is a way to game the systems. BMW front sensors on act erratically sometimes working and sometimes going off without anything present, during rain/snow sensors would constantly go off for no reason. Issues have been raised through certified mail to BMW and all have been ignored. There is no accountability regarding the tires with no warranty that fail, inaccurate odometer readings, car sensors and we request an investigation into these three matters.
Corrective Action:
This BMW vehicle's odometer readings are inconsistent and inaccurate resulting in overage of mileage for lessee. This cars BMW tires were not verifiable to be from BMW and tires subsequently failed within 15,000 miles. No entity at BMW, not the dealership, not the sales, not BMW Financial Services or BMW of North America LLC could provide any information regarding the original tires or provide any warranty information regarding the tires - this impact mileage efficiency, miles per gallon and is a way to game the systems. BMW front sensors on act erratically sometimes working and sometimes going off without anything present, during rain/snow sensors would constantly go off for no reason. Issues have been raised through certified mail to BMW and all have been ignored. There is no accountability regarding the tires with no warranty that fail, inaccurate odometer readings, car sensors and we request an investigation into these three matters.
Additional Notes:
This BMW vehicle's odometer readings are inconsistent and inaccurate resulting in overage of mileage for lessee. This cars BMW tires were not verifiable to be from BMW and tires subsequently failed within 15,000 miles. No entity at BMW, not the dealership, not the sales, not BMW Financial Services or BMW of North America LLC could provide any information regarding the original tires or provide any warranty information regarding the tires - this impact mileage efficiency, miles per gallon and is a way to game the systems. BMW front sensors on act erratically sometimes working and sometimes going off without anything present, during rain/snow sensors would constantly go off for no reason. Issues have been raised through certified mail to BMW and all have been ignored. There is no accountability regarding the tires with no warranty that fail, inaccurate odometer readings, car sensors and we request an investigation into these three matters.
Mfg Campaign: 11594352
Recall Date: Jun 14, 2024
Bmw Of North America, Llc
Defect Description:
TIRES
Potential Consequences:
This BMW vehicle's odometer readings are inconsistent and inaccurate resulting in overage of mileage for lessee. This cars BMW tires were not verifiable to be from BMW and tires subsequently failed within 15,000 miles. No entity at BMW, not the dealership, not the sales, not BMW Financial Services or BMW of North America LLC could provide any information regarding the original tires or provide any warranty information regarding the tires - this impact mileage efficiency, miles per gallon and is a way to game the systems. BMW front sensors on act erratically sometimes working and sometimes going off without anything present, during rain/snow sensors would constantly go off for no reason. Issues have been raised through certified mail to BMW and all have been ignored. There is no accountability regarding the tires with no warranty that fail, inaccurate odometer readings, car sensors and we request an investigation into these three matters.
Corrective Action:
This BMW vehicle's odometer readings are inconsistent and inaccurate resulting in overage of mileage for lessee. This cars BMW tires were not verifiable to be from BMW and tires subsequently failed within 15,000 miles. No entity at BMW, not the dealership, not the sales, not BMW Financial Services or BMW of North America LLC could provide any information regarding the original tires or provide any warranty information regarding the tires - this impact mileage efficiency, miles per gallon and is a way to game the systems. BMW front sensors on act erratically sometimes working and sometimes going off without anything present, during rain/snow sensors would constantly go off for no reason. Issues have been raised through certified mail to BMW and all have been ignored. There is no accountability regarding the tires with no warranty that fail, inaccurate odometer readings, car sensors and we request an investigation into these three matters.
Additional Notes:
This BMW vehicle's odometer readings are inconsistent and inaccurate resulting in overage of mileage for lessee. This cars BMW tires were not verifiable to be from BMW and tires subsequently failed within 15,000 miles. No entity at BMW, not the dealership, not the sales, not BMW Financial Services or BMW of North America LLC could provide any information regarding the original tires or provide any warranty information regarding the tires - this impact mileage efficiency, miles per gallon and is a way to game the systems. BMW front sensors on act erratically sometimes working and sometimes going off without anything present, during rain/snow sensors would constantly go off for no reason. Issues have been raised through certified mail to BMW and all have been ignored. There is no accountability regarding the tires with no warranty that fail, inaccurate odometer readings, car sensors and we request an investigation into these three matters.
Mfg Campaign: 11594352
Recall Date: Jun 14, 2024
Bmw Of North America, Llc
Defect Description:
STEERING
Potential Consequences:
I purchased by 2022 BMW X3 new in September of 2021. Since then I have had re-occurring safety issues with the car involving steering and suspension components. I've had the front thrust rod replaced at least three times. The vehicle clunks when in reverse and consumes front tires. I had to order front tires for the car with only about 15k miles on them. I had the vehicle alignment checked multiple times and was informed that the car is in correct alignment specs. My biggest frustration is that BMW consistently lies to me and does everything in it's power to deny that there are issues with the vehicle. The thrust rod issue is a known issue which has multiple technical service bulletins. They actually re-engineered the part because it was designed so poorly that they constantly break. BMW, of course, has tried to hide this information and denies that there is anything wrong with the component. I was informed that they would be placing a re-engineered part on my car once it was available - however they had no ETA according to the dealership because BMW needs so many of these parts to replace their faulty components. When I refused to pick up the car suddenly a re-engineered part was available. I have dozens of service invoices for this issue and e-mails with the dealership and BMW representatives lying and covering up information to prevent a recall of their substandard vehicle. Recently, my steering wheel has started to get "stuck" while driving. I have to use brute force to move the wheel which results in erratic maneuvers on the highway. I brought the vehicle back to BMW who, as usual, said there is nothing wrong with it. When I refused to drive the car due to safety concerns, suddenly it needs a new steering column. Upon research, this is also apparently a huge issue with the X3's. My vehicle has proven unsafe to drive and BMW has no concern about my safety or welfare. I have a lot of evidence and service invoices if needed.
Corrective Action:
I purchased by 2022 BMW X3 new in September of 2021. Since then I have had re-occurring safety issues with the car involving steering and suspension components. I've had the front thrust rod replaced at least three times. The vehicle clunks when in reverse and consumes front tires. I had to order front tires for the car with only about 15k miles on them. I had the vehicle alignment checked multiple times and was informed that the car is in correct alignment specs. My biggest frustration is that BMW consistently lies to me and does everything in it's power to deny that there are issues with the vehicle. The thrust rod issue is a known issue which has multiple technical service bulletins. They actually re-engineered the part because it was designed so poorly that they constantly break. BMW, of course, has tried to hide this information and denies that there is anything wrong with the component. I was informed that they would be placing a re-engineered part on my car once it was available - however they had no ETA according to the dealership because BMW needs so many of these parts to replace their faulty components. When I refused to pick up the car suddenly a re-engineered part was available. I have dozens of service invoices for this issue and e-mails with the dealership and BMW representatives lying and covering up information to prevent a recall of their substandard vehicle. Recently, my steering wheel has started to get "stuck" while driving. I have to use brute force to move the wheel which results in erratic maneuvers on the highway. I brought the vehicle back to BMW who, as usual, said there is nothing wrong with it. When I refused to drive the car due to safety concerns, suddenly it needs a new steering column. Upon research, this is also apparently a huge issue with the X3's. My vehicle has proven unsafe to drive and BMW has no concern about my safety or welfare. I have a lot of evidence and service invoices if needed.
Additional Notes:
I purchased by 2022 BMW X3 new in September of 2021. Since then I have had re-occurring safety issues with the car involving steering and suspension components. I've had the front thrust rod replaced at least three times. The vehicle clunks when in reverse and consumes front tires. I had to order front tires for the car with only about 15k miles on them. I had the vehicle alignment checked multiple times and was informed that the car is in correct alignment specs. My biggest frustration is that BMW consistently lies to me and does everything in it's power to deny that there are issues with the vehicle. The thrust rod issue is a known issue which has multiple technical service bulletins. They actually re-engineered the part because it was designed so poorly that they constantly break. BMW, of course, has tried to hide this information and denies that there is anything wrong with the component. I was informed that they would be placing a re-engineered part on my car once it was available - however they had no ETA according to the dealership because BMW needs so many of these parts to replace their faulty components. When I refused to pick up the car suddenly a re-engineered part was available. I have dozens of service invoices for this issue and e-mails with the dealership and BMW representatives lying and covering up information to prevent a recall of their substandard vehicle. Recently, my steering wheel has started to get "stuck" while driving. I have to use brute force to move the wheel which results in erratic maneuvers on the highway. I brought the vehicle back to BMW who, as usual, said there is nothing wrong with it. When I refused to drive the car due to safety concerns, suddenly it needs a new steering column. Upon research, this is also apparently a huge issue with the X3's. My vehicle has proven unsafe to drive and BMW has no concern about my safety or welfare. I have a lot of evidence and service invoices if needed.
Mfg Campaign: 11587425
Recall Date: May 7, 2024
Bmw Of North America, Llc
Defect Description:
SUSPENSION
Potential Consequences:
I purchased by 2022 BMW X3 new in September of 2021. Since then I have had re-occurring safety issues with the car involving steering and suspension components. I've had the front thrust rod replaced at least three times. The vehicle clunks when in reverse and consumes front tires. I had to order front tires for the car with only about 15k miles on them. I had the vehicle alignment checked multiple times and was informed that the car is in correct alignment specs. My biggest frustration is that BMW consistently lies to me and does everything in it's power to deny that there are issues with the vehicle. The thrust rod issue is a known issue which has multiple technical service bulletins. They actually re-engineered the part because it was designed so poorly that they constantly break. BMW, of course, has tried to hide this information and denies that there is anything wrong with the component. I was informed that they would be placing a re-engineered part on my car once it was available - however they had no ETA according to the dealership because BMW needs so many of these parts to replace their faulty components. When I refused to pick up the car suddenly a re-engineered part was available. I have dozens of service invoices for this issue and e-mails with the dealership and BMW representatives lying and covering up information to prevent a recall of their substandard vehicle. Recently, my steering wheel has started to get "stuck" while driving. I have to use brute force to move the wheel which results in erratic maneuvers on the highway. I brought the vehicle back to BMW who, as usual, said there is nothing wrong with it. When I refused to drive the car due to safety concerns, suddenly it needs a new steering column. Upon research, this is also apparently a huge issue with the X3's. My vehicle has proven unsafe to drive and BMW has no concern about my safety or welfare. I have a lot of evidence and service invoices if needed.
Corrective Action:
I purchased by 2022 BMW X3 new in September of 2021. Since then I have had re-occurring safety issues with the car involving steering and suspension components. I've had the front thrust rod replaced at least three times. The vehicle clunks when in reverse and consumes front tires. I had to order front tires for the car with only about 15k miles on them. I had the vehicle alignment checked multiple times and was informed that the car is in correct alignment specs. My biggest frustration is that BMW consistently lies to me and does everything in it's power to deny that there are issues with the vehicle. The thrust rod issue is a known issue which has multiple technical service bulletins. They actually re-engineered the part because it was designed so poorly that they constantly break. BMW, of course, has tried to hide this information and denies that there is anything wrong with the component. I was informed that they would be placing a re-engineered part on my car once it was available - however they had no ETA according to the dealership because BMW needs so many of these parts to replace their faulty components. When I refused to pick up the car suddenly a re-engineered part was available. I have dozens of service invoices for this issue and e-mails with the dealership and BMW representatives lying and covering up information to prevent a recall of their substandard vehicle. Recently, my steering wheel has started to get "stuck" while driving. I have to use brute force to move the wheel which results in erratic maneuvers on the highway. I brought the vehicle back to BMW who, as usual, said there is nothing wrong with it. When I refused to drive the car due to safety concerns, suddenly it needs a new steering column. Upon research, this is also apparently a huge issue with the X3's. My vehicle has proven unsafe to drive and BMW has no concern about my safety or welfare. I have a lot of evidence and service invoices if needed.
Additional Notes:
I purchased by 2022 BMW X3 new in September of 2021. Since then I have had re-occurring safety issues with the car involving steering and suspension components. I've had the front thrust rod replaced at least three times. The vehicle clunks when in reverse and consumes front tires. I had to order front tires for the car with only about 15k miles on them. I had the vehicle alignment checked multiple times and was informed that the car is in correct alignment specs. My biggest frustration is that BMW consistently lies to me and does everything in it's power to deny that there are issues with the vehicle. The thrust rod issue is a known issue which has multiple technical service bulletins. They actually re-engineered the part because it was designed so poorly that they constantly break. BMW, of course, has tried to hide this information and denies that there is anything wrong with the component. I was informed that they would be placing a re-engineered part on my car once it was available - however they had no ETA according to the dealership because BMW needs so many of these parts to replace their faulty components. When I refused to pick up the car suddenly a re-engineered part was available. I have dozens of service invoices for this issue and e-mails with the dealership and BMW representatives lying and covering up information to prevent a recall of their substandard vehicle. Recently, my steering wheel has started to get "stuck" while driving. I have to use brute force to move the wheel which results in erratic maneuvers on the highway. I brought the vehicle back to BMW who, as usual, said there is nothing wrong with it. When I refused to drive the car due to safety concerns, suddenly it needs a new steering column. Upon research, this is also apparently a huge issue with the X3's. My vehicle has proven unsafe to drive and BMW has no concern about my safety or welfare. I have a lot of evidence and service invoices if needed.
Mfg Campaign: 11587425
Recall Date: May 7, 2024
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CAR WAS PARKED , TURN OFF THE ENGINE, MOVED OUT OF CAR THE CAR MOVED FORWARED BY ITSELF AND HIT THE CURB AND ENDED UP IN NEIGHBOURS LAWN.
Corrective Action:
CAR WAS PARKED , TURN OFF THE ENGINE, MOVED OUT OF CAR THE CAR MOVED FORWARED BY ITSELF AND HIT THE CURB AND ENDED UP IN NEIGHBOURS LAWN.
Additional Notes:
CAR WAS PARKED , TURN OFF THE ENGINE, MOVED OUT OF CAR THE CAR MOVED FORWARED BY ITSELF AND HIT THE CURB AND ENDED UP IN NEIGHBOURS LAWN.
Mfg Campaign: 11576814
Recall Date: Mar 12, 2024
Bmw Of North America, Llc
Defect Description:
TIRES
Potential Consequences:
Only 18,000 miles driven and they are down to 3/32nds. Unacceptable. Vehicle is a 2022 BMW and tires have been rotated and tire pressure checked weekly. Completely unsafe now.
Corrective Action:
Only 18,000 miles driven and they are down to 3/32nds. Unacceptable. Vehicle is a 2022 BMW and tires have been rotated and tire pressure checked weekly. Completely unsafe now.
Additional Notes:
Only 18,000 miles driven and they are down to 3/32nds. Unacceptable. Vehicle is a 2022 BMW and tires have been rotated and tire pressure checked weekly. Completely unsafe now.
Mfg Campaign: 11569381
Recall Date: Feb 1, 2024
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Adas camera bracket on windshield deformed due to heat. The bracket will no longer hold the camera and the deformation was so severe it broke the mounting tab that holds the adas camera.
Corrective Action:
Adas camera bracket on windshield deformed due to heat. The bracket will no longer hold the camera and the deformation was so severe it broke the mounting tab that holds the adas camera.
Additional Notes:
Adas camera bracket on windshield deformed due to heat. The bracket will no longer hold the camera and the deformation was so severe it broke the mounting tab that holds the adas camera.
Mfg Campaign: 11552308
Recall Date: Oct 27, 2023
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Adas camera bracket on windshield deformed due to heat. The bracket will no longer hold the camera and the deformation was so severe it broke the mounting tab that holds the adas camera.
Corrective Action:
Adas camera bracket on windshield deformed due to heat. The bracket will no longer hold the camera and the deformation was so severe it broke the mounting tab that holds the adas camera.
Additional Notes:
Adas camera bracket on windshield deformed due to heat. The bracket will no longer hold the camera and the deformation was so severe it broke the mounting tab that holds the adas camera.
Mfg Campaign: 11552308
Recall Date: Oct 27, 2023
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Adas camera bracket on windshield deformed due to heat. The bracket will no longer hold the camera and the deformation was so severe it broke the mounting tab that holds the adas camera.
Corrective Action:
Adas camera bracket on windshield deformed due to heat. The bracket will no longer hold the camera and the deformation was so severe it broke the mounting tab that holds the adas camera.
Additional Notes:
Adas camera bracket on windshield deformed due to heat. The bracket will no longer hold the camera and the deformation was so severe it broke the mounting tab that holds the adas camera.
Mfg Campaign: 11552308
Recall Date: Oct 27, 2023
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The front collision warning failed and had not given any problem prior to the failure. We were in a car accident where a person turned left (we were going straight) and passed right in front of us when we hit them. The Forward Collision Warning did not display and our vehicle was deemed a total loss by the insurance. We may of avoided the accident if the sound and display of the warning had triggered.
Corrective Action:
The front collision warning failed and had not given any problem prior to the failure. We were in a car accident where a person turned left (we were going straight) and passed right in front of us when we hit them. The Forward Collision Warning did not display and our vehicle was deemed a total loss by the insurance. We may of avoided the accident if the sound and display of the warning had triggered.
Additional Notes:
The front collision warning failed and had not given any problem prior to the failure. We were in a car accident where a person turned left (we were going straight) and passed right in front of us when we hit them. The Forward Collision Warning did not display and our vehicle was deemed a total loss by the insurance. We may of avoided the accident if the sound and display of the warning had triggered.
Mfg Campaign: 11550697
Recall Date: Oct 18, 2023
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The BMW front facing kafas camera system is prone to failure in the BMW X3. The plastic piece that holds the camera module in place has small plastic tabs that attach it to the windshield. These tabs are prone to breaking. Once the tabs break the front camera system is no longer in alignment and all front safety systems will be disabled. This puts the occupants of the vehicle in danger as all front facing safety systems will be disabled. The dealers do not want to warranty these failures as they try to pass it off as the fault of the owner. The first dealership rejected my issue saying that since my vehicle has a modified suspension that the camera is not able to calibrate which is incorrect. The second dealer I took it to saw the problem was the failed plastic mount but since my front windshield is aftermarket UV rejecting film it must have been damaged by the individual that installed it. This is not the case since the film did not extend behind the plastic pieces covering the electronics. In order to get this issue fixed I to pay out of pocket $2000 even though my vehicle is still under warranty. This issue has been reported by several people on various BMW forums.
Corrective Action:
The BMW front facing kafas camera system is prone to failure in the BMW X3. The plastic piece that holds the camera module in place has small plastic tabs that attach it to the windshield. These tabs are prone to breaking. Once the tabs break the front camera system is no longer in alignment and all front safety systems will be disabled. This puts the occupants of the vehicle in danger as all front facing safety systems will be disabled. The dealers do not want to warranty these failures as they try to pass it off as the fault of the owner. The first dealership rejected my issue saying that since my vehicle has a modified suspension that the camera is not able to calibrate which is incorrect. The second dealer I took it to saw the problem was the failed plastic mount but since my front windshield is aftermarket UV rejecting film it must have been damaged by the individual that installed it. This is not the case since the film did not extend behind the plastic pieces covering the electronics. In order to get this issue fixed I to pay out of pocket $2000 even though my vehicle is still under warranty. This issue has been reported by several people on various BMW forums.
Additional Notes:
The BMW front facing kafas camera system is prone to failure in the BMW X3. The plastic piece that holds the camera module in place has small plastic tabs that attach it to the windshield. These tabs are prone to breaking. Once the tabs break the front camera system is no longer in alignment and all front safety systems will be disabled. This puts the occupants of the vehicle in danger as all front facing safety systems will be disabled. The dealers do not want to warranty these failures as they try to pass it off as the fault of the owner. The first dealership rejected my issue saying that since my vehicle has a modified suspension that the camera is not able to calibrate which is incorrect. The second dealer I took it to saw the problem was the failed plastic mount but since my front windshield is aftermarket UV rejecting film it must have been damaged by the individual that installed it. This is not the case since the film did not extend behind the plastic pieces covering the electronics. In order to get this issue fixed I to pay out of pocket $2000 even though my vehicle is still under warranty. This issue has been reported by several people on various BMW forums.
Mfg Campaign: 11544775
Recall Date: Sep 15, 2023
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The BMW front facing kafas camera system is prone to failure in the BMW X3. The plastic piece that holds the camera module in place has small plastic tabs that attach it to the windshield. These tabs are prone to breaking. Once the tabs break the front camera system is no longer in alignment and all front safety systems will be disabled. This puts the occupants of the vehicle in danger as all front facing safety systems will be disabled. The dealers do not want to warranty these failures as they try to pass it off as the fault of the owner. The first dealership rejected my issue saying that since my vehicle has a modified suspension that the camera is not able to calibrate which is incorrect. The second dealer I took it to saw the problem was the failed plastic mount but since my front windshield is aftermarket UV rejecting film it must have been damaged by the individual that installed it. This is not the case since the film did not extend behind the plastic pieces covering the electronics. In order to get this issue fixed I to pay out of pocket $2000 even though my vehicle is still under warranty. This issue has been reported by several people on various BMW forums.
Corrective Action:
The BMW front facing kafas camera system is prone to failure in the BMW X3. The plastic piece that holds the camera module in place has small plastic tabs that attach it to the windshield. These tabs are prone to breaking. Once the tabs break the front camera system is no longer in alignment and all front safety systems will be disabled. This puts the occupants of the vehicle in danger as all front facing safety systems will be disabled. The dealers do not want to warranty these failures as they try to pass it off as the fault of the owner. The first dealership rejected my issue saying that since my vehicle has a modified suspension that the camera is not able to calibrate which is incorrect. The second dealer I took it to saw the problem was the failed plastic mount but since my front windshield is aftermarket UV rejecting film it must have been damaged by the individual that installed it. This is not the case since the film did not extend behind the plastic pieces covering the electronics. In order to get this issue fixed I to pay out of pocket $2000 even though my vehicle is still under warranty. This issue has been reported by several people on various BMW forums.
Additional Notes:
The BMW front facing kafas camera system is prone to failure in the BMW X3. The plastic piece that holds the camera module in place has small plastic tabs that attach it to the windshield. These tabs are prone to breaking. Once the tabs break the front camera system is no longer in alignment and all front safety systems will be disabled. This puts the occupants of the vehicle in danger as all front facing safety systems will be disabled. The dealers do not want to warranty these failures as they try to pass it off as the fault of the owner. The first dealership rejected my issue saying that since my vehicle has a modified suspension that the camera is not able to calibrate which is incorrect. The second dealer I took it to saw the problem was the failed plastic mount but since my front windshield is aftermarket UV rejecting film it must have been damaged by the individual that installed it. This is not the case since the film did not extend behind the plastic pieces covering the electronics. In order to get this issue fixed I to pay out of pocket $2000 even though my vehicle is still under warranty. This issue has been reported by several people on various BMW forums.
Mfg Campaign: 11544775
Recall Date: Sep 15, 2023
Bmw Of North America, Llc
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
The BMW front facing kafas camera system is prone to failure in the BMW X3. The plastic piece that holds the camera module in place has small plastic tabs that attach it to the windshield. These tabs are prone to breaking. Once the tabs break the front camera system is no longer in alignment and all front safety systems will be disabled. This puts the occupants of the vehicle in danger as all front facing safety systems will be disabled. The dealers do not want to warranty these failures as they try to pass it off as the fault of the owner. The first dealership rejected my issue saying that since my vehicle has a modified suspension that the camera is not able to calibrate which is incorrect. The second dealer I took it to saw the problem was the failed plastic mount but since my front windshield is aftermarket UV rejecting film it must have been damaged by the individual that installed it. This is not the case since the film did not extend behind the plastic pieces covering the electronics. In order to get this issue fixed I to pay out of pocket $2000 even though my vehicle is still under warranty. This issue has been reported by several people on various BMW forums.
Corrective Action:
The BMW front facing kafas camera system is prone to failure in the BMW X3. The plastic piece that holds the camera module in place has small plastic tabs that attach it to the windshield. These tabs are prone to breaking. Once the tabs break the front camera system is no longer in alignment and all front safety systems will be disabled. This puts the occupants of the vehicle in danger as all front facing safety systems will be disabled. The dealers do not want to warranty these failures as they try to pass it off as the fault of the owner. The first dealership rejected my issue saying that since my vehicle has a modified suspension that the camera is not able to calibrate which is incorrect. The second dealer I took it to saw the problem was the failed plastic mount but since my front windshield is aftermarket UV rejecting film it must have been damaged by the individual that installed it. This is not the case since the film did not extend behind the plastic pieces covering the electronics. In order to get this issue fixed I to pay out of pocket $2000 even though my vehicle is still under warranty. This issue has been reported by several people on various BMW forums.
Additional Notes:
The BMW front facing kafas camera system is prone to failure in the BMW X3. The plastic piece that holds the camera module in place has small plastic tabs that attach it to the windshield. These tabs are prone to breaking. Once the tabs break the front camera system is no longer in alignment and all front safety systems will be disabled. This puts the occupants of the vehicle in danger as all front facing safety systems will be disabled. The dealers do not want to warranty these failures as they try to pass it off as the fault of the owner. The first dealership rejected my issue saying that since my vehicle has a modified suspension that the camera is not able to calibrate which is incorrect. The second dealer I took it to saw the problem was the failed plastic mount but since my front windshield is aftermarket UV rejecting film it must have been damaged by the individual that installed it. This is not the case since the film did not extend behind the plastic pieces covering the electronics. In order to get this issue fixed I to pay out of pocket $2000 even though my vehicle is still under warranty. This issue has been reported by several people on various BMW forums.
Mfg Campaign: 11544775
Recall Date: Sep 15, 2023
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Mount for BMW KAFAS camera melts/deforms in the heat (normal exposure). This causes the camera to become uncalibrated and disables Pedestrian avoidance braking as well as lane keep assist. I am unsure what other functions are unavailable. After 2+ months of waiting for a new part, the BMW dealer nor BMW NA could not give a timeline on when the windshield/mount would be available for replacement. This means that the safety features that were advertised and paid for by the owner are unavailable to the owner for an indeterminate amount of time. Forum participants indicate that this is a common problem with this model with some owners experiencing multiple failures of this safety system in a short period of time during summer months.
Corrective Action:
Mount for BMW KAFAS camera melts/deforms in the heat (normal exposure). This causes the camera to become uncalibrated and disables Pedestrian avoidance braking as well as lane keep assist. I am unsure what other functions are unavailable. After 2+ months of waiting for a new part, the BMW dealer nor BMW NA could not give a timeline on when the windshield/mount would be available for replacement. This means that the safety features that were advertised and paid for by the owner are unavailable to the owner for an indeterminate amount of time. Forum participants indicate that this is a common problem with this model with some owners experiencing multiple failures of this safety system in a short period of time during summer months.
Additional Notes:
Mount for BMW KAFAS camera melts/deforms in the heat (normal exposure). This causes the camera to become uncalibrated and disables Pedestrian avoidance braking as well as lane keep assist. I am unsure what other functions are unavailable. After 2+ months of waiting for a new part, the BMW dealer nor BMW NA could not give a timeline on when the windshield/mount would be available for replacement. This means that the safety features that were advertised and paid for by the owner are unavailable to the owner for an indeterminate amount of time. Forum participants indicate that this is a common problem with this model with some owners experiencing multiple failures of this safety system in a short period of time during summer months.
Mfg Campaign: 11542855
Recall Date: Sep 6, 2023
Bmw Of North America, Llc
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Mount for BMW KAFAS camera melts/deforms in the heat (normal exposure). This causes the camera to become uncalibrated and disables Pedestrian avoidance braking as well as lane keep assist. I am unsure what other functions are unavailable. After 2+ months of waiting for a new part, the BMW dealer nor BMW NA could not give a timeline on when the windshield/mount would be available for replacement. This means that the safety features that were advertised and paid for by the owner are unavailable to the owner for an indeterminate amount of time. Forum participants indicate that this is a common problem with this model with some owners experiencing multiple failures of this safety system in a short period of time during summer months.
Corrective Action:
Mount for BMW KAFAS camera melts/deforms in the heat (normal exposure). This causes the camera to become uncalibrated and disables Pedestrian avoidance braking as well as lane keep assist. I am unsure what other functions are unavailable. After 2+ months of waiting for a new part, the BMW dealer nor BMW NA could not give a timeline on when the windshield/mount would be available for replacement. This means that the safety features that were advertised and paid for by the owner are unavailable to the owner for an indeterminate amount of time. Forum participants indicate that this is a common problem with this model with some owners experiencing multiple failures of this safety system in a short period of time during summer months.
Additional Notes:
Mount for BMW KAFAS camera melts/deforms in the heat (normal exposure). This causes the camera to become uncalibrated and disables Pedestrian avoidance braking as well as lane keep assist. I am unsure what other functions are unavailable. After 2+ months of waiting for a new part, the BMW dealer nor BMW NA could not give a timeline on when the windshield/mount would be available for replacement. This means that the safety features that were advertised and paid for by the owner are unavailable to the owner for an indeterminate amount of time. Forum participants indicate that this is a common problem with this model with some owners experiencing multiple failures of this safety system in a short period of time during summer months.
Mfg Campaign: 11542855
Recall Date: Sep 6, 2023
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The main windshield bracket holding the front camera (responsible for Driver's Assistant including front collision warning, pedestrian warning, lane departure warning, etc.) has the tendency to break on its own. The bracket is made of thin plastic and can melt under direct sunlight and/or usage of vehicle as the camera gets hot as well. Any reasonable exposure or usage will eventually cause the bracket to melt/deform and fail, causing the camera to fall from its original position. The misalignment of camera will cause a cascade of error codes and completely fail to work, rendering the entire safety systems to be useless. The bracket itself is not sold separately and requires the manufacturer to install a completely new windshield which is the only method of fixing this issue. Manufacturer and/or dealerships refuse to warranty if preventative methods are used (such as windshield tint) even though the camera or mounts remain untouched.
Corrective Action:
The main windshield bracket holding the front camera (responsible for Driver's Assistant including front collision warning, pedestrian warning, lane departure warning, etc.) has the tendency to break on its own. The bracket is made of thin plastic and can melt under direct sunlight and/or usage of vehicle as the camera gets hot as well. Any reasonable exposure or usage will eventually cause the bracket to melt/deform and fail, causing the camera to fall from its original position. The misalignment of camera will cause a cascade of error codes and completely fail to work, rendering the entire safety systems to be useless. The bracket itself is not sold separately and requires the manufacturer to install a completely new windshield which is the only method of fixing this issue. Manufacturer and/or dealerships refuse to warranty if preventative methods are used (such as windshield tint) even though the camera or mounts remain untouched.
Additional Notes:
The main windshield bracket holding the front camera (responsible for Driver's Assistant including front collision warning, pedestrian warning, lane departure warning, etc.) has the tendency to break on its own. The bracket is made of thin plastic and can melt under direct sunlight and/or usage of vehicle as the camera gets hot as well. Any reasonable exposure or usage will eventually cause the bracket to melt/deform and fail, causing the camera to fall from its original position. The misalignment of camera will cause a cascade of error codes and completely fail to work, rendering the entire safety systems to be useless. The bracket itself is not sold separately and requires the manufacturer to install a completely new windshield which is the only method of fixing this issue. Manufacturer and/or dealerships refuse to warranty if preventative methods are used (such as windshield tint) even though the camera or mounts remain untouched.
Mfg Campaign: 11542942
Recall Date: Sep 6, 2023
Bmw Of North America, Llc
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
The main windshield bracket holding the front camera (responsible for Driver's Assistant including front collision warning, pedestrian warning, lane departure warning, etc.) has the tendency to break on its own. The bracket is made of thin plastic and can melt under direct sunlight and/or usage of vehicle as the camera gets hot as well. Any reasonable exposure or usage will eventually cause the bracket to melt/deform and fail, causing the camera to fall from its original position. The misalignment of camera will cause a cascade of error codes and completely fail to work, rendering the entire safety systems to be useless. The bracket itself is not sold separately and requires the manufacturer to install a completely new windshield which is the only method of fixing this issue. Manufacturer and/or dealerships refuse to warranty if preventative methods are used (such as windshield tint) even though the camera or mounts remain untouched.
Corrective Action:
The main windshield bracket holding the front camera (responsible for Driver's Assistant including front collision warning, pedestrian warning, lane departure warning, etc.) has the tendency to break on its own. The bracket is made of thin plastic and can melt under direct sunlight and/or usage of vehicle as the camera gets hot as well. Any reasonable exposure or usage will eventually cause the bracket to melt/deform and fail, causing the camera to fall from its original position. The misalignment of camera will cause a cascade of error codes and completely fail to work, rendering the entire safety systems to be useless. The bracket itself is not sold separately and requires the manufacturer to install a completely new windshield which is the only method of fixing this issue. Manufacturer and/or dealerships refuse to warranty if preventative methods are used (such as windshield tint) even though the camera or mounts remain untouched.
Additional Notes:
The main windshield bracket holding the front camera (responsible for Driver's Assistant including front collision warning, pedestrian warning, lane departure warning, etc.) has the tendency to break on its own. The bracket is made of thin plastic and can melt under direct sunlight and/or usage of vehicle as the camera gets hot as well. Any reasonable exposure or usage will eventually cause the bracket to melt/deform and fail, causing the camera to fall from its original position. The misalignment of camera will cause a cascade of error codes and completely fail to work, rendering the entire safety systems to be useless. The bracket itself is not sold separately and requires the manufacturer to install a completely new windshield which is the only method of fixing this issue. Manufacturer and/or dealerships refuse to warranty if preventative methods are used (such as windshield tint) even though the camera or mounts remain untouched.
Mfg Campaign: 11542942
Recall Date: Sep 6, 2023
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