Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022-2025 IX, 2023-2024 I7, and 2022-2023 i4 vehicles. The high-voltage battery cell modules may not have been assembled properly, resulting in stress on the module frame and possible module failure.
Potential Risk:
FREE Recall Solution:
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022-2025 i4, 2022-2024 IX, 2023-2024 I7, and 2024 I5 vehicles. The electric drive motor software may shut down the high-voltage system, causing a loss of drive power.
Potential Risk:
FREE Recall Solution:
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022-2024 iX xDrive50 and iX M60 vehicles. The driver may unintentionally reactivate the cruise control system while turning the steering wheel at low speeds, resulting in a sudden increase of vehicle speed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jun 7, 2023
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022-2024 iX xDrive50 and 2023 i4 eDrive35, i4 eDrive40, and i4 M50 Hybrid Electric vehicles. The high voltage battery cell monitoring circuit may have improperly secured electrical connections which can result in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Apr 26, 2023
Consumer Complaints
48 ComplaintsBmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Car was in auto park at traffic light and it started to drive and hit the car in front. Brakes or front collision did not stop the car.
Corrective Action:
Car was in auto park at traffic light and it started to drive and hit the car in front. Brakes or front collision did not stop the car.
Additional Notes:
Car was in auto park at traffic light and it started to drive and hit the car in front. Brakes or front collision did not stop the car.
Mfg Campaign: 11566818
Recall Date: Jan 21, 2024
Bmw Of North America, Llc
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
Car was in auto park at traffic light and it started to drive and hit the car in front. Brakes or front collision did not stop the car.
Corrective Action:
Car was in auto park at traffic light and it started to drive and hit the car in front. Brakes or front collision did not stop the car.
Additional Notes:
Car was in auto park at traffic light and it started to drive and hit the car in front. Brakes or front collision did not stop the car.
Mfg Campaign: 11566818
Recall Date: Jan 21, 2024
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Issue 1- Car Starts to slowdown on its own when on self-drive mode on freeways – Has happened 3 X - service center has not be able to reproduce the error but many people on BMW forums has complained about the same in various driving conditions. Ours happened on a straight road with no car ahead of us but a car behind us which nearly caused an accident and a lot of anxiety . Our car went down from 70MPH to 40 and wouldn’t let me accelerate as well . Issue 2 - Front and Rear self-parking modes don’t work – Always have an error and goes in the wrong direction and doesn’t detect open spaces. For example it can’t decipher between grass and tarmac when the feature is being used in a driveway. Have recorded evidence and the BMW service station says the feature can’t be used on a driveway or garage- no documented evidence or information provided to us at the time of sale and till now . ( evidence of dealer notes also available) - Big safety issue as car goes on grass, hits garage walls, is reversing on side walks Issue 3 Reverse assisted parking doesn’t work flawlessly – even with the foot of the pedal it continues to speed and go fast - don’t think the service center even tried to duplicate this issue. All three are safety concerns for me and my family and is unacceptable. We have video recordings of the last two issues and screenshots are attached . The same have been shared with BMW but no one seems to care
Corrective Action:
Issue 1- Car Starts to slowdown on its own when on self-drive mode on freeways – Has happened 3 X - service center has not be able to reproduce the error but many people on BMW forums has complained about the same in various driving conditions. Ours happened on a straight road with no car ahead of us but a car behind us which nearly caused an accident and a lot of anxiety . Our car went down from 70MPH to 40 and wouldn’t let me accelerate as well . Issue 2 - Front and Rear self-parking modes don’t work – Always have an error and goes in the wrong direction and doesn’t detect open spaces. For example it can’t decipher between grass and tarmac when the feature is being used in a driveway. Have recorded evidence and the BMW service station says the feature can’t be used on a driveway or garage- no documented evidence or information provided to us at the time of sale and till now . ( evidence of dealer notes also available) - Big safety issue as car goes on grass, hits garage walls, is reversing on side walks Issue 3 Reverse assisted parking doesn’t work flawlessly – even with the foot of the pedal it continues to speed and go fast - don’t think the service center even tried to duplicate this issue. All three are safety concerns for me and my family and is unacceptable. We have video recordings of the last two issues and screenshots are attached . The same have been shared with BMW but no one seems to care
Additional Notes:
Issue 1- Car Starts to slowdown on its own when on self-drive mode on freeways – Has happened 3 X - service center has not be able to reproduce the error but many people on BMW forums has complained about the same in various driving conditions. Ours happened on a straight road with no car ahead of us but a car behind us which nearly caused an accident and a lot of anxiety . Our car went down from 70MPH to 40 and wouldn’t let me accelerate as well . Issue 2 - Front and Rear self-parking modes don’t work – Always have an error and goes in the wrong direction and doesn’t detect open spaces. For example it can’t decipher between grass and tarmac when the feature is being used in a driveway. Have recorded evidence and the BMW service station says the feature can’t be used on a driveway or garage- no documented evidence or information provided to us at the time of sale and till now . ( evidence of dealer notes also available) - Big safety issue as car goes on grass, hits garage walls, is reversing on side walks Issue 3 Reverse assisted parking doesn’t work flawlessly – even with the foot of the pedal it continues to speed and go fast - don’t think the service center even tried to duplicate this issue. All three are safety concerns for me and my family and is unacceptable. We have video recordings of the last two issues and screenshots are attached . The same have been shared with BMW but no one seems to care
Mfg Campaign: 11546743
Recall Date: Sep 27, 2023
Bmw Of North America, Llc
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
Issue 1- Car Starts to slowdown on its own when on self-drive mode on freeways – Has happened 3 X - service center has not be able to reproduce the error but many people on BMW forums has complained about the same in various driving conditions. Ours happened on a straight road with no car ahead of us but a car behind us which nearly caused an accident and a lot of anxiety . Our car went down from 70MPH to 40 and wouldn’t let me accelerate as well . Issue 2 - Front and Rear self-parking modes don’t work – Always have an error and goes in the wrong direction and doesn’t detect open spaces. For example it can’t decipher between grass and tarmac when the feature is being used in a driveway. Have recorded evidence and the BMW service station says the feature can’t be used on a driveway or garage- no documented evidence or information provided to us at the time of sale and till now . ( evidence of dealer notes also available) - Big safety issue as car goes on grass, hits garage walls, is reversing on side walks Issue 3 Reverse assisted parking doesn’t work flawlessly – even with the foot of the pedal it continues to speed and go fast - don’t think the service center even tried to duplicate this issue. All three are safety concerns for me and my family and is unacceptable. We have video recordings of the last two issues and screenshots are attached . The same have been shared with BMW but no one seems to care
Corrective Action:
Issue 1- Car Starts to slowdown on its own when on self-drive mode on freeways – Has happened 3 X - service center has not be able to reproduce the error but many people on BMW forums has complained about the same in various driving conditions. Ours happened on a straight road with no car ahead of us but a car behind us which nearly caused an accident and a lot of anxiety . Our car went down from 70MPH to 40 and wouldn’t let me accelerate as well . Issue 2 - Front and Rear self-parking modes don’t work – Always have an error and goes in the wrong direction and doesn’t detect open spaces. For example it can’t decipher between grass and tarmac when the feature is being used in a driveway. Have recorded evidence and the BMW service station says the feature can’t be used on a driveway or garage- no documented evidence or information provided to us at the time of sale and till now . ( evidence of dealer notes also available) - Big safety issue as car goes on grass, hits garage walls, is reversing on side walks Issue 3 Reverse assisted parking doesn’t work flawlessly – even with the foot of the pedal it continues to speed and go fast - don’t think the service center even tried to duplicate this issue. All three are safety concerns for me and my family and is unacceptable. We have video recordings of the last two issues and screenshots are attached . The same have been shared with BMW but no one seems to care
Additional Notes:
Issue 1- Car Starts to slowdown on its own when on self-drive mode on freeways – Has happened 3 X - service center has not be able to reproduce the error but many people on BMW forums has complained about the same in various driving conditions. Ours happened on a straight road with no car ahead of us but a car behind us which nearly caused an accident and a lot of anxiety . Our car went down from 70MPH to 40 and wouldn’t let me accelerate as well . Issue 2 - Front and Rear self-parking modes don’t work – Always have an error and goes in the wrong direction and doesn’t detect open spaces. For example it can’t decipher between grass and tarmac when the feature is being used in a driveway. Have recorded evidence and the BMW service station says the feature can’t be used on a driveway or garage- no documented evidence or information provided to us at the time of sale and till now . ( evidence of dealer notes also available) - Big safety issue as car goes on grass, hits garage walls, is reversing on side walks Issue 3 Reverse assisted parking doesn’t work flawlessly – even with the foot of the pedal it continues to speed and go fast - don’t think the service center even tried to duplicate this issue. All three are safety concerns for me and my family and is unacceptable. We have video recordings of the last two issues and screenshots are attached . The same have been shared with BMW but no one seems to care
Mfg Campaign: 11546743
Recall Date: Sep 27, 2023
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
On 9/6/2023 I arrived home at [XXX] around 3:30 pm. I stopped the car and put the car in "Park". Immediately car moved with full force like a rocket and hit the garage wall head on. Car got stalled, while this happened I still had my seat belt on. I was able to reverse the car about 5 feet and put back in park but I was not able to shut off the car engine manually. I have been using the wallet key on my apple phone. That also failed to stop the engine of the car. Then I went inside the house and brought the physical key and it was able to shut the engine off. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On 9/6/2023 I arrived home at [XXX] around 3:30 pm. I stopped the car and put the car in "Park". Immediately car moved with full force like a rocket and hit the garage wall head on. Car got stalled, while this happened I still had my seat belt on. I was able to reverse the car about 5 feet and put back in park but I was not able to shut off the car engine manually. I have been using the wallet key on my apple phone. That also failed to stop the engine of the car. Then I went inside the house and brought the physical key and it was able to shut the engine off. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On 9/6/2023 I arrived home at [XXX] around 3:30 pm. I stopped the car and put the car in "Park". Immediately car moved with full force like a rocket and hit the garage wall head on. Car got stalled, while this happened I still had my seat belt on. I was able to reverse the car about 5 feet and put back in park but I was not able to shut off the car engine manually. I have been using the wallet key on my apple phone. That also failed to stop the engine of the car. Then I went inside the house and brought the physical key and it was able to shut the engine off. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11543677
Recall Date: Sep 10, 2023
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2024 BMW IX. The contact stated while driving 40 MPH, the vehicle stalled. The contact took the vehicle to the local dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 23V449000 (Electrical System) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 350.
Corrective Action:
The contact owns a 2024 BMW IX. The contact stated while driving 40 MPH, the vehicle stalled. The contact took the vehicle to the local dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 23V449000 (Electrical System) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 350.
Additional Notes:
The contact owns a 2024 BMW IX. The contact stated while driving 40 MPH, the vehicle stalled. The contact took the vehicle to the local dealer to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 23V449000 (Electrical System) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 350.
Mfg Campaign: 11534143
Recall Date: Jul 24, 2023
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I parked my car in my single car garage, opened the driver's door and left the vehicle. Car is supposed to go into "park" automatically. Went around the car, opened the trunk and the right rear door to get something large out of the trunk. As I was standing behind the car, the car suddenly starting moving toward me. I ran and the open R. rear door jammed against the right side of garage, at the garage door level, and stopped the car. I went into the car and found the car in neutral. I was nearly killed. For the rest of the day the car ceased to go into "park" automatically, as it was supposed to. This happened yesterday. Today the car is working normally (i.e. it goes into "park" automatically when I open the driver's door and emerge from the car.
Corrective Action:
I parked my car in my single car garage, opened the driver's door and left the vehicle. Car is supposed to go into "park" automatically. Went around the car, opened the trunk and the right rear door to get something large out of the trunk. As I was standing behind the car, the car suddenly starting moving toward me. I ran and the open R. rear door jammed against the right side of garage, at the garage door level, and stopped the car. I went into the car and found the car in neutral. I was nearly killed. For the rest of the day the car ceased to go into "park" automatically, as it was supposed to. This happened yesterday. Today the car is working normally (i.e. it goes into "park" automatically when I open the driver's door and emerge from the car.
Additional Notes:
I parked my car in my single car garage, opened the driver's door and left the vehicle. Car is supposed to go into "park" automatically. Went around the car, opened the trunk and the right rear door to get something large out of the trunk. As I was standing behind the car, the car suddenly starting moving toward me. I ran and the open R. rear door jammed against the right side of garage, at the garage door level, and stopped the car. I went into the car and found the car in neutral. I was nearly killed. For the rest of the day the car ceased to go into "park" automatically, as it was supposed to. This happened yesterday. Today the car is working normally (i.e. it goes into "park" automatically when I open the driver's door and emerge from the car.
Mfg Campaign: 11533297
Recall Date: Jul 19, 2023
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Within 12 hours of purchase received a “High Voltage” electrical warning and a Drive Train warning. SUV is still drivable.
Corrective Action:
Within 12 hours of purchase received a “High Voltage” electrical warning and a Drive Train warning. SUV is still drivable.
Additional Notes:
Within 12 hours of purchase received a “High Voltage” electrical warning and a Drive Train warning. SUV is still drivable.
Mfg Campaign: 11532529
Recall Date: Jul 16, 2023
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