Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022-2025 IX, 2023-2024 I7, and 2022-2023 i4 vehicles. The high-voltage battery cell modules may not have been assembled properly, resulting in stress on the module frame and possible module failure.
Potential Risk:
FREE Recall Solution:
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022-2025 i4, 2022-2024 IX, 2023-2024 I7, and 2024 I5 vehicles. The electric drive motor software may shut down the high-voltage system, causing a loss of drive power.
Potential Risk:
FREE Recall Solution:
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022-2024 iX xDrive50 and iX M60 vehicles. The driver may unintentionally reactivate the cruise control system while turning the steering wheel at low speeds, resulting in a sudden increase of vehicle speed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Jun 7, 2023
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2022-2024 iX xDrive50 and 2023 i4 eDrive35, i4 eDrive40, and i4 M50 Hybrid Electric vehicles. The high voltage battery cell monitoring circuit may have improperly secured electrical connections which can result in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Apr 26, 2023
Consumer Complaints
48 ComplaintsBmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
BMW has issued an update to their software. There is a setting on the car where you press auto H and if you press the break, it will stop as if it’s parked now. This software update has a bug and nkw this feature turns off even though you have it set, so you think you’re parking and you press the brake and lift your foot which should put it into park and the car keeps moving and you hit other cars or people or anything. It is extremely dangerous.
Corrective Action:
BMW has issued an update to their software. There is a setting on the car where you press auto H and if you press the break, it will stop as if it’s parked now. This software update has a bug and nkw this feature turns off even though you have it set, so you think you’re parking and you press the brake and lift your foot which should put it into park and the car keeps moving and you hit other cars or people or anything. It is extremely dangerous.
Additional Notes:
BMW has issued an update to their software. There is a setting on the car where you press auto H and if you press the break, it will stop as if it’s parked now. This software update has a bug and nkw this feature turns off even though you have it set, so you think you’re parking and you press the brake and lift your foot which should put it into park and the car keeps moving and you hit other cars or people or anything. It is extremely dangerous.
Mfg Campaign: 11670674
Recall Date: Jul 2, 2025
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BMW has issued an update to their software. There is a setting on the car where you press auto H and if you press the break, it will stop as if it’s parked now. This software update has a bug and nkw this feature turns off even though you have it set, so you think you’re parking and you press the brake and lift your foot which should put it into park and the car keeps moving and you hit other cars or people or anything. It is extremely dangerous.
Corrective Action:
BMW has issued an update to their software. There is a setting on the car where you press auto H and if you press the break, it will stop as if it’s parked now. This software update has a bug and nkw this feature turns off even though you have it set, so you think you’re parking and you press the brake and lift your foot which should put it into park and the car keeps moving and you hit other cars or people or anything. It is extremely dangerous.
Additional Notes:
BMW has issued an update to their software. There is a setting on the car where you press auto H and if you press the break, it will stop as if it’s parked now. This software update has a bug and nkw this feature turns off even though you have it set, so you think you’re parking and you press the brake and lift your foot which should put it into park and the car keeps moving and you hit other cars or people or anything. It is extremely dangerous.
Mfg Campaign: 11670674
Recall Date: Jul 2, 2025
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
BMW has issued an update to their software. There is a setting on the car where you press auto H and if you press the break, it will stop as if it’s parked now. This software update has a bug and nkw this feature turns off even though you have it set, so you think you’re parking and you press the brake and lift your foot which should put it into park and the car keeps moving and you hit other cars or people or anything. It is extremely dangerous.
Corrective Action:
BMW has issued an update to their software. There is a setting on the car where you press auto H and if you press the break, it will stop as if it’s parked now. This software update has a bug and nkw this feature turns off even though you have it set, so you think you’re parking and you press the brake and lift your foot which should put it into park and the car keeps moving and you hit other cars or people or anything. It is extremely dangerous.
Additional Notes:
BMW has issued an update to their software. There is a setting on the car where you press auto H and if you press the break, it will stop as if it’s parked now. This software update has a bug and nkw this feature turns off even though you have it set, so you think you’re parking and you press the brake and lift your foot which should put it into park and the car keeps moving and you hit other cars or people or anything. It is extremely dangerous.
Mfg Campaign: 11670674
Recall Date: Jul 2, 2025
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
My 2024 BMW iX xDrive50 intermittently fails to deploy the rearview windows upon startup. Restarting does not help; they open only after driving above ~25 mph. This typically occurred once or twice a month based on my recollection. I purchased the vehicle in late May 2024, so I had it for only five months before the accident. More concerningly, the vehicle sometimes shifts from Drive (D) to Brake (B) mode without input. I noticed this behavior several times before a crash on 10/27/24, and again after the crash. On 10/27/24, while in B mode, I slowed at an intersection with ~30 feet of space ahead. I was practically at a stop and began to inch forward when the car suddenly accelerated and I lost control, rear-ending the car in front. No automatic braking or warning systems activated. BMW North America inspected the vehicle on 12/20/24 and later concluded that no defect was present after a 6-mile test drive. After their review, my dealership also conducted its own inspection but was unable to replicate the issues I reported. However, neither review addressed—or could replicate—the intermittent switching between D and B modes, which remains unresolved and unpredictable. BMW also could not explain or resolve the issue of the rearview windows failing to deploy. I am concerned that both issues may reflect a broader software or user interface flaw. I am also concerned that BMW’s investigation focused primarily on establishing that I pressed the accelerator pedal before the crash, as a way to default blame for the accident to me, rather than investigating whether a fault in the vehicle’s electronic input or feedback systems could have contributed to the incident. Given the safety implications and the limited scope of BMW's investigation, I request a deeper independent review.
Corrective Action:
My 2024 BMW iX xDrive50 intermittently fails to deploy the rearview windows upon startup. Restarting does not help; they open only after driving above ~25 mph. This typically occurred once or twice a month based on my recollection. I purchased the vehicle in late May 2024, so I had it for only five months before the accident. More concerningly, the vehicle sometimes shifts from Drive (D) to Brake (B) mode without input. I noticed this behavior several times before a crash on 10/27/24, and again after the crash. On 10/27/24, while in B mode, I slowed at an intersection with ~30 feet of space ahead. I was practically at a stop and began to inch forward when the car suddenly accelerated and I lost control, rear-ending the car in front. No automatic braking or warning systems activated. BMW North America inspected the vehicle on 12/20/24 and later concluded that no defect was present after a 6-mile test drive. After their review, my dealership also conducted its own inspection but was unable to replicate the issues I reported. However, neither review addressed—or could replicate—the intermittent switching between D and B modes, which remains unresolved and unpredictable. BMW also could not explain or resolve the issue of the rearview windows failing to deploy. I am concerned that both issues may reflect a broader software or user interface flaw. I am also concerned that BMW’s investigation focused primarily on establishing that I pressed the accelerator pedal before the crash, as a way to default blame for the accident to me, rather than investigating whether a fault in the vehicle’s electronic input or feedback systems could have contributed to the incident. Given the safety implications and the limited scope of BMW's investigation, I request a deeper independent review.
Additional Notes:
My 2024 BMW iX xDrive50 intermittently fails to deploy the rearview windows upon startup. Restarting does not help; they open only after driving above ~25 mph. This typically occurred once or twice a month based on my recollection. I purchased the vehicle in late May 2024, so I had it for only five months before the accident. More concerningly, the vehicle sometimes shifts from Drive (D) to Brake (B) mode without input. I noticed this behavior several times before a crash on 10/27/24, and again after the crash. On 10/27/24, while in B mode, I slowed at an intersection with ~30 feet of space ahead. I was practically at a stop and began to inch forward when the car suddenly accelerated and I lost control, rear-ending the car in front. No automatic braking or warning systems activated. BMW North America inspected the vehicle on 12/20/24 and later concluded that no defect was present after a 6-mile test drive. After their review, my dealership also conducted its own inspection but was unable to replicate the issues I reported. However, neither review addressed—or could replicate—the intermittent switching between D and B modes, which remains unresolved and unpredictable. BMW also could not explain or resolve the issue of the rearview windows failing to deploy. I am concerned that both issues may reflect a broader software or user interface flaw. I am also concerned that BMW’s investigation focused primarily on establishing that I pressed the accelerator pedal before the crash, as a way to default blame for the accident to me, rather than investigating whether a fault in the vehicle’s electronic input or feedback systems could have contributed to the incident. Given the safety implications and the limited scope of BMW's investigation, I request a deeper independent review.
Mfg Campaign: 11661270
Recall Date: May 15, 2025
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My 2024 BMW iX xDrive50 intermittently fails to deploy the rearview windows upon startup. Restarting does not help; they open only after driving above ~25 mph. This typically occurred once or twice a month based on my recollection. I purchased the vehicle in late May 2024, so I had it for only five months before the accident. More concerningly, the vehicle sometimes shifts from Drive (D) to Brake (B) mode without input. I noticed this behavior several times before a crash on 10/27/24, and again after the crash. On 10/27/24, while in B mode, I slowed at an intersection with ~30 feet of space ahead. I was practically at a stop and began to inch forward when the car suddenly accelerated and I lost control, rear-ending the car in front. No automatic braking or warning systems activated. BMW North America inspected the vehicle on 12/20/24 and later concluded that no defect was present after a 6-mile test drive. After their review, my dealership also conducted its own inspection but was unable to replicate the issues I reported. However, neither review addressed—or could replicate—the intermittent switching between D and B modes, which remains unresolved and unpredictable. BMW also could not explain or resolve the issue of the rearview windows failing to deploy. I am concerned that both issues may reflect a broader software or user interface flaw. I am also concerned that BMW’s investigation focused primarily on establishing that I pressed the accelerator pedal before the crash, as a way to default blame for the accident to me, rather than investigating whether a fault in the vehicle’s electronic input or feedback systems could have contributed to the incident. Given the safety implications and the limited scope of BMW's investigation, I request a deeper independent review.
Corrective Action:
My 2024 BMW iX xDrive50 intermittently fails to deploy the rearview windows upon startup. Restarting does not help; they open only after driving above ~25 mph. This typically occurred once or twice a month based on my recollection. I purchased the vehicle in late May 2024, so I had it for only five months before the accident. More concerningly, the vehicle sometimes shifts from Drive (D) to Brake (B) mode without input. I noticed this behavior several times before a crash on 10/27/24, and again after the crash. On 10/27/24, while in B mode, I slowed at an intersection with ~30 feet of space ahead. I was practically at a stop and began to inch forward when the car suddenly accelerated and I lost control, rear-ending the car in front. No automatic braking or warning systems activated. BMW North America inspected the vehicle on 12/20/24 and later concluded that no defect was present after a 6-mile test drive. After their review, my dealership also conducted its own inspection but was unable to replicate the issues I reported. However, neither review addressed—or could replicate—the intermittent switching between D and B modes, which remains unresolved and unpredictable. BMW also could not explain or resolve the issue of the rearview windows failing to deploy. I am concerned that both issues may reflect a broader software or user interface flaw. I am also concerned that BMW’s investigation focused primarily on establishing that I pressed the accelerator pedal before the crash, as a way to default blame for the accident to me, rather than investigating whether a fault in the vehicle’s electronic input or feedback systems could have contributed to the incident. Given the safety implications and the limited scope of BMW's investigation, I request a deeper independent review.
Additional Notes:
My 2024 BMW iX xDrive50 intermittently fails to deploy the rearview windows upon startup. Restarting does not help; they open only after driving above ~25 mph. This typically occurred once or twice a month based on my recollection. I purchased the vehicle in late May 2024, so I had it for only five months before the accident. More concerningly, the vehicle sometimes shifts from Drive (D) to Brake (B) mode without input. I noticed this behavior several times before a crash on 10/27/24, and again after the crash. On 10/27/24, while in B mode, I slowed at an intersection with ~30 feet of space ahead. I was practically at a stop and began to inch forward when the car suddenly accelerated and I lost control, rear-ending the car in front. No automatic braking or warning systems activated. BMW North America inspected the vehicle on 12/20/24 and later concluded that no defect was present after a 6-mile test drive. After their review, my dealership also conducted its own inspection but was unable to replicate the issues I reported. However, neither review addressed—or could replicate—the intermittent switching between D and B modes, which remains unresolved and unpredictable. BMW also could not explain or resolve the issue of the rearview windows failing to deploy. I am concerned that both issues may reflect a broader software or user interface flaw. I am also concerned that BMW’s investigation focused primarily on establishing that I pressed the accelerator pedal before the crash, as a way to default blame for the accident to me, rather than investigating whether a fault in the vehicle’s electronic input or feedback systems could have contributed to the incident. Given the safety implications and the limited scope of BMW's investigation, I request a deeper independent review.
Mfg Campaign: 11661270
Recall Date: May 15, 2025
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving on Single Pedal Drive on a freeway with the 2024 BMW IX, there was a slow down ahead of me. I removed my foot from the pedal and waited for car to slow down, but car didn't slow down enough. Then I slammed the brakes hard, but the brake didn't engage. In fact, brakes were pushed back against my foot. I was slamming the brakes as hard as I could, but i couldn't feel the brakes letting me me bottom out . This was a very traumatic experience. I have been able to reproduce it once again, but not always. But BMW dealership doesn't want to accept any problem. Thankfully, I had slowed down, otherwise, this is a very dangerous problem. Please investigate this. This has caused a big cost burden for me and also quite a traumatic experience.
Corrective Action:
I was driving on Single Pedal Drive on a freeway with the 2024 BMW IX, there was a slow down ahead of me. I removed my foot from the pedal and waited for car to slow down, but car didn't slow down enough. Then I slammed the brakes hard, but the brake didn't engage. In fact, brakes were pushed back against my foot. I was slamming the brakes as hard as I could, but i couldn't feel the brakes letting me me bottom out . This was a very traumatic experience. I have been able to reproduce it once again, but not always. But BMW dealership doesn't want to accept any problem. Thankfully, I had slowed down, otherwise, this is a very dangerous problem. Please investigate this. This has caused a big cost burden for me and also quite a traumatic experience.
Additional Notes:
I was driving on Single Pedal Drive on a freeway with the 2024 BMW IX, there was a slow down ahead of me. I removed my foot from the pedal and waited for car to slow down, but car didn't slow down enough. Then I slammed the brakes hard, but the brake didn't engage. In fact, brakes were pushed back against my foot. I was slamming the brakes as hard as I could, but i couldn't feel the brakes letting me me bottom out . This was a very traumatic experience. I have been able to reproduce it once again, but not always. But BMW dealership doesn't want to accept any problem. Thankfully, I had slowed down, otherwise, this is a very dangerous problem. Please investigate this. This has caused a big cost burden for me and also quite a traumatic experience.
Mfg Campaign: 11652449
Recall Date: Apr 3, 2025
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was driving on Single Pedal Drive on a freeway with the 2024 BMW IX, there was a slow down ahead of me. I removed my foot from the pedal and waited for car to slow down, but car didn't slow down enough. Then I slammed the brakes hard, but the brake didn't engage. In fact, brakes were pushed back against my foot. I was slamming the brakes as hard as I could, but i couldn't feel the brakes letting me me bottom out . This was a very traumatic experience. I have been able to reproduce it once again, but not always. But BMW dealership doesn't want to accept any problem. Thankfully, I had slowed down, otherwise, this is a very dangerous problem. Please investigate this. This has caused a big cost burden for me and also quite a traumatic experience.
Corrective Action:
I was driving on Single Pedal Drive on a freeway with the 2024 BMW IX, there was a slow down ahead of me. I removed my foot from the pedal and waited for car to slow down, but car didn't slow down enough. Then I slammed the brakes hard, but the brake didn't engage. In fact, brakes were pushed back against my foot. I was slamming the brakes as hard as I could, but i couldn't feel the brakes letting me me bottom out . This was a very traumatic experience. I have been able to reproduce it once again, but not always. But BMW dealership doesn't want to accept any problem. Thankfully, I had slowed down, otherwise, this is a very dangerous problem. Please investigate this. This has caused a big cost burden for me and also quite a traumatic experience.
Additional Notes:
I was driving on Single Pedal Drive on a freeway with the 2024 BMW IX, there was a slow down ahead of me. I removed my foot from the pedal and waited for car to slow down, but car didn't slow down enough. Then I slammed the brakes hard, but the brake didn't engage. In fact, brakes were pushed back against my foot. I was slamming the brakes as hard as I could, but i couldn't feel the brakes letting me me bottom out . This was a very traumatic experience. I have been able to reproduce it once again, but not always. But BMW dealership doesn't want to accept any problem. Thankfully, I had slowed down, otherwise, this is a very dangerous problem. Please investigate this. This has caused a big cost burden for me and also quite a traumatic experience.
Mfg Campaign: 11652449
Recall Date: Apr 3, 2025
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I was driving on Single Pedal Drive on a freeway with the 2024 BMW IX, there was a slow down ahead of me. I removed my foot from the pedal and waited for car to slow down, but car didn't slow down enough. Then I slammed the brakes hard, but the brake didn't engage. In fact, brakes were pushed back against my foot. I was slamming the brakes as hard as I could, but i couldn't feel the brakes letting me me bottom out . This was a very traumatic experience. I have been able to reproduce it once again, but not always. But BMW dealership doesn't want to accept any problem. Thankfully, I had slowed down, otherwise, this is a very dangerous problem. Please investigate this. This has caused a big cost burden for me and also quite a traumatic experience.
Corrective Action:
I was driving on Single Pedal Drive on a freeway with the 2024 BMW IX, there was a slow down ahead of me. I removed my foot from the pedal and waited for car to slow down, but car didn't slow down enough. Then I slammed the brakes hard, but the brake didn't engage. In fact, brakes were pushed back against my foot. I was slamming the brakes as hard as I could, but i couldn't feel the brakes letting me me bottom out . This was a very traumatic experience. I have been able to reproduce it once again, but not always. But BMW dealership doesn't want to accept any problem. Thankfully, I had slowed down, otherwise, this is a very dangerous problem. Please investigate this. This has caused a big cost burden for me and also quite a traumatic experience.
Additional Notes:
I was driving on Single Pedal Drive on a freeway with the 2024 BMW IX, there was a slow down ahead of me. I removed my foot from the pedal and waited for car to slow down, but car didn't slow down enough. Then I slammed the brakes hard, but the brake didn't engage. In fact, brakes were pushed back against my foot. I was slamming the brakes as hard as I could, but i couldn't feel the brakes letting me me bottom out . This was a very traumatic experience. I have been able to reproduce it once again, but not always. But BMW dealership doesn't want to accept any problem. Thankfully, I had slowed down, otherwise, this is a very dangerous problem. Please investigate this. This has caused a big cost burden for me and also quite a traumatic experience.
Mfg Campaign: 11652449
Recall Date: Apr 3, 2025
Bmw Of North America, Llc
Defect Description:
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
Potential Consequences:
Summary of Incident – March 28, 2025 On March 28, 2025, at approximately 8:17a.m., I left my residence and proceeded to my vehicle, which was parked inside my garage. I opened the tailgate of the vehicle, placed my laptop in the trunk compartment, and securely closed the tailgate. Upon entering the vehicle, I observed that the dashboard screen displayed no safety warnings or indications that the tailgate was open or ajar. My key fob remained in my possession, located in my pants' pocket, throughout this time. I then drove approximately one mile from my residence. While executing a right turn at a traffic light, the dashboard screen suddenly displayed a message indicating that the tailgate was open. Looking through my left side mirror, I observed that my carry-on sized luggage had fallen out of the vehicle and onto the road. I promptly and safely pulled over, exited the vehicle, and inspected the trunk, where I found the tailgate halfway open without any apparent cause, I pressed the button on the tailgate to close it. I retrieved my luggage from the roadway, noting that it had sustained significant damage as a result of being ejected from the vehicle and impacting the road surface. Fortunately, there were no other vehicles in the vicinity at the time of the incident, and no injuries occurred. Subsequently, I reviewed footage from my garage security camera, which clearly showed that the tailgate was fully closed prior to my departure from the residence. Furthermore, at no point during my initial departure did the vehicle’s dashboard screen provide any warning that the tailgate was open or improperly secured.
Corrective Action:
Summary of Incident – March 28, 2025 On March 28, 2025, at approximately 8:17a.m., I left my residence and proceeded to my vehicle, which was parked inside my garage. I opened the tailgate of the vehicle, placed my laptop in the trunk compartment, and securely closed the tailgate. Upon entering the vehicle, I observed that the dashboard screen displayed no safety warnings or indications that the tailgate was open or ajar. My key fob remained in my possession, located in my pants' pocket, throughout this time. I then drove approximately one mile from my residence. While executing a right turn at a traffic light, the dashboard screen suddenly displayed a message indicating that the tailgate was open. Looking through my left side mirror, I observed that my carry-on sized luggage had fallen out of the vehicle and onto the road. I promptly and safely pulled over, exited the vehicle, and inspected the trunk, where I found the tailgate halfway open without any apparent cause, I pressed the button on the tailgate to close it. I retrieved my luggage from the roadway, noting that it had sustained significant damage as a result of being ejected from the vehicle and impacting the road surface. Fortunately, there were no other vehicles in the vicinity at the time of the incident, and no injuries occurred. Subsequently, I reviewed footage from my garage security camera, which clearly showed that the tailgate was fully closed prior to my departure from the residence. Furthermore, at no point during my initial departure did the vehicle’s dashboard screen provide any warning that the tailgate was open or improperly secured.
Additional Notes:
Summary of Incident – March 28, 2025 On March 28, 2025, at approximately 8:17a.m., I left my residence and proceeded to my vehicle, which was parked inside my garage. I opened the tailgate of the vehicle, placed my laptop in the trunk compartment, and securely closed the tailgate. Upon entering the vehicle, I observed that the dashboard screen displayed no safety warnings or indications that the tailgate was open or ajar. My key fob remained in my possession, located in my pants' pocket, throughout this time. I then drove approximately one mile from my residence. While executing a right turn at a traffic light, the dashboard screen suddenly displayed a message indicating that the tailgate was open. Looking through my left side mirror, I observed that my carry-on sized luggage had fallen out of the vehicle and onto the road. I promptly and safely pulled over, exited the vehicle, and inspected the trunk, where I found the tailgate halfway open without any apparent cause, I pressed the button on the tailgate to close it. I retrieved my luggage from the roadway, noting that it had sustained significant damage as a result of being ejected from the vehicle and impacting the road surface. Fortunately, there were no other vehicles in the vicinity at the time of the incident, and no injuries occurred. Subsequently, I reviewed footage from my garage security camera, which clearly showed that the tailgate was fully closed prior to my departure from the residence. Furthermore, at no point during my initial departure did the vehicle’s dashboard screen provide any warning that the tailgate was open or improperly secured.
Mfg Campaign: 11651439
Recall Date: Mar 29, 2025
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
On [XXX], while driving, the brakes on my vehicle unexpectedly seized, causing all four wheels to catch fire. This incident resulted in significant damage, including the burning of the brake lines. The vehicle was promptly towed to Wide World BMW in Spring Valley, NY, for repairs, as it is covered under the bumper-to-bumper warranty. Following the incident, I was informed that a team from BMW North America would inspect the vehicle due to the severity of the malfunction. I have since been advised that BMW North America is denying liability, claiming that third-party work may have been performed on the brake system. However, both Wide World BMW and I categorically refute this assertion. All maintenance on my vehicle has been exclusively performed by authorized BMW service centers, and there is no evidence to suggest that any third-party work was done. The damage being attributed to third-party work is, in reality, a direct result of the fire caused by the brake system malfunction. Wide World BMW has reviewed the case and agrees that BMW North America should assume responsibility for addressing this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], while driving, the brakes on my vehicle unexpectedly seized, causing all four wheels to catch fire. This incident resulted in significant damage, including the burning of the brake lines. The vehicle was promptly towed to Wide World BMW in Spring Valley, NY, for repairs, as it is covered under the bumper-to-bumper warranty. Following the incident, I was informed that a team from BMW North America would inspect the vehicle due to the severity of the malfunction. I have since been advised that BMW North America is denying liability, claiming that third-party work may have been performed on the brake system. However, both Wide World BMW and I categorically refute this assertion. All maintenance on my vehicle has been exclusively performed by authorized BMW service centers, and there is no evidence to suggest that any third-party work was done. The damage being attributed to third-party work is, in reality, a direct result of the fire caused by the brake system malfunction. Wide World BMW has reviewed the case and agrees that BMW North America should assume responsibility for addressing this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], while driving, the brakes on my vehicle unexpectedly seized, causing all four wheels to catch fire. This incident resulted in significant damage, including the burning of the brake lines. The vehicle was promptly towed to Wide World BMW in Spring Valley, NY, for repairs, as it is covered under the bumper-to-bumper warranty. Following the incident, I was informed that a team from BMW North America would inspect the vehicle due to the severity of the malfunction. I have since been advised that BMW North America is denying liability, claiming that third-party work may have been performed on the brake system. However, both Wide World BMW and I categorically refute this assertion. All maintenance on my vehicle has been exclusively performed by authorized BMW service centers, and there is no evidence to suggest that any third-party work was done. The damage being attributed to third-party work is, in reality, a direct result of the fire caused by the brake system malfunction. Wide World BMW has reviewed the case and agrees that BMW North America should assume responsibility for addressing this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11640669
Recall Date: Feb 4, 2025
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On [XXX], while driving, the brakes on my vehicle unexpectedly seized, causing all four wheels to catch fire. This incident resulted in significant damage, including the burning of the brake lines. The vehicle was promptly towed to Wide World BMW in Spring Valley, NY, for repairs, as it is covered under the bumper-to-bumper warranty. Following the incident, I was informed that a team from BMW North America would inspect the vehicle due to the severity of the malfunction. I have since been advised that BMW North America is denying liability, claiming that third-party work may have been performed on the brake system. However, both Wide World BMW and I categorically refute this assertion. All maintenance on my vehicle has been exclusively performed by authorized BMW service centers, and there is no evidence to suggest that any third-party work was done. The damage being attributed to third-party work is, in reality, a direct result of the fire caused by the brake system malfunction. Wide World BMW has reviewed the case and agrees that BMW North America should assume responsibility for addressing this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], while driving, the brakes on my vehicle unexpectedly seized, causing all four wheels to catch fire. This incident resulted in significant damage, including the burning of the brake lines. The vehicle was promptly towed to Wide World BMW in Spring Valley, NY, for repairs, as it is covered under the bumper-to-bumper warranty. Following the incident, I was informed that a team from BMW North America would inspect the vehicle due to the severity of the malfunction. I have since been advised that BMW North America is denying liability, claiming that third-party work may have been performed on the brake system. However, both Wide World BMW and I categorically refute this assertion. All maintenance on my vehicle has been exclusively performed by authorized BMW service centers, and there is no evidence to suggest that any third-party work was done. The damage being attributed to third-party work is, in reality, a direct result of the fire caused by the brake system malfunction. Wide World BMW has reviewed the case and agrees that BMW North America should assume responsibility for addressing this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], while driving, the brakes on my vehicle unexpectedly seized, causing all four wheels to catch fire. This incident resulted in significant damage, including the burning of the brake lines. The vehicle was promptly towed to Wide World BMW in Spring Valley, NY, for repairs, as it is covered under the bumper-to-bumper warranty. Following the incident, I was informed that a team from BMW North America would inspect the vehicle due to the severity of the malfunction. I have since been advised that BMW North America is denying liability, claiming that third-party work may have been performed on the brake system. However, both Wide World BMW and I categorically refute this assertion. All maintenance on my vehicle has been exclusively performed by authorized BMW service centers, and there is no evidence to suggest that any third-party work was done. The damage being attributed to third-party work is, in reality, a direct result of the fire caused by the brake system malfunction. Wide World BMW has reviewed the case and agrees that BMW North America should assume responsibility for addressing this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11640669
Recall Date: Feb 4, 2025
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
On [XXX], while driving, the brakes on my vehicle unexpectedly seized, causing all four wheels to catch fire. This incident resulted in significant damage, including the burning of the brake lines. The vehicle was promptly towed to Wide World BMW in Spring Valley, NY, for repairs, as it is covered under the bumper-to-bumper warranty. Following the incident, I was informed that a team from BMW North America would inspect the vehicle due to the severity of the malfunction. I have since been advised that BMW North America is denying liability, claiming that third-party work may have been performed on the brake system. However, both Wide World BMW and I categorically refute this assertion. All maintenance on my vehicle has been exclusively performed by authorized BMW service centers, and there is no evidence to suggest that any third-party work was done. The damage being attributed to third-party work is, in reality, a direct result of the fire caused by the brake system malfunction. Wide World BMW has reviewed the case and agrees that BMW North America should assume responsibility for addressing this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On [XXX], while driving, the brakes on my vehicle unexpectedly seized, causing all four wheels to catch fire. This incident resulted in significant damage, including the burning of the brake lines. The vehicle was promptly towed to Wide World BMW in Spring Valley, NY, for repairs, as it is covered under the bumper-to-bumper warranty. Following the incident, I was informed that a team from BMW North America would inspect the vehicle due to the severity of the malfunction. I have since been advised that BMW North America is denying liability, claiming that third-party work may have been performed on the brake system. However, both Wide World BMW and I categorically refute this assertion. All maintenance on my vehicle has been exclusively performed by authorized BMW service centers, and there is no evidence to suggest that any third-party work was done. The damage being attributed to third-party work is, in reality, a direct result of the fire caused by the brake system malfunction. Wide World BMW has reviewed the case and agrees that BMW North America should assume responsibility for addressing this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On [XXX], while driving, the brakes on my vehicle unexpectedly seized, causing all four wheels to catch fire. This incident resulted in significant damage, including the burning of the brake lines. The vehicle was promptly towed to Wide World BMW in Spring Valley, NY, for repairs, as it is covered under the bumper-to-bumper warranty. Following the incident, I was informed that a team from BMW North America would inspect the vehicle due to the severity of the malfunction. I have since been advised that BMW North America is denying liability, claiming that third-party work may have been performed on the brake system. However, both Wide World BMW and I categorically refute this assertion. All maintenance on my vehicle has been exclusively performed by authorized BMW service centers, and there is no evidence to suggest that any third-party work was done. The damage being attributed to third-party work is, in reality, a direct result of the fire caused by the brake system malfunction. Wide World BMW has reviewed the case and agrees that BMW North America should assume responsibility for addressing this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11640669
Recall Date: Feb 4, 2025
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
This incident it similar to NHTSA Campaign Number: 23V409000. On December 7, 2024, a 2024 BMW iX was traveling on a cul-de-sac street at low speed, preparing to come to a stop. The driver was turning the steering wheel gently when, without warning, the vehicle suddenly accelerated rapidly. The unexpected surge in speed left the driver unable to react in time to stop the vehicle. As a result, the BMW iX rammed into the side of a parked Ford truck. The impact was strong enough to push the Ford truck forward, causing it to collide with another nearby vehicle. No injuries were immediately visible, but the BMW and both other vehicles sustained noticeable damage. The manufacturer has inspected the car but still have not heard back. The incident occurred in a residential area with no hazardous driving conditions. The sudden, uncontrolled acceleration was highly unusual and led directly to the multi-vehicle collision.
Corrective Action:
This incident it similar to NHTSA Campaign Number: 23V409000. On December 7, 2024, a 2024 BMW iX was traveling on a cul-de-sac street at low speed, preparing to come to a stop. The driver was turning the steering wheel gently when, without warning, the vehicle suddenly accelerated rapidly. The unexpected surge in speed left the driver unable to react in time to stop the vehicle. As a result, the BMW iX rammed into the side of a parked Ford truck. The impact was strong enough to push the Ford truck forward, causing it to collide with another nearby vehicle. No injuries were immediately visible, but the BMW and both other vehicles sustained noticeable damage. The manufacturer has inspected the car but still have not heard back. The incident occurred in a residential area with no hazardous driving conditions. The sudden, uncontrolled acceleration was highly unusual and led directly to the multi-vehicle collision.
Additional Notes:
This incident it similar to NHTSA Campaign Number: 23V409000. On December 7, 2024, a 2024 BMW iX was traveling on a cul-de-sac street at low speed, preparing to come to a stop. The driver was turning the steering wheel gently when, without warning, the vehicle suddenly accelerated rapidly. The unexpected surge in speed left the driver unable to react in time to stop the vehicle. As a result, the BMW iX rammed into the side of a parked Ford truck. The impact was strong enough to push the Ford truck forward, causing it to collide with another nearby vehicle. No injuries were immediately visible, but the BMW and both other vehicles sustained noticeable damage. The manufacturer has inspected the car but still have not heard back. The incident occurred in a residential area with no hazardous driving conditions. The sudden, uncontrolled acceleration was highly unusual and led directly to the multi-vehicle collision.
Mfg Campaign: 11639666
Recall Date: Jan 30, 2025
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
This incident it similar to NHTSA Campaign Number: 23V409000. On December 7, 2024, a 2024 BMW iX was traveling on a cul-de-sac street at low speed, preparing to come to a stop. The driver was turning the steering wheel gently when, without warning, the vehicle suddenly accelerated rapidly. The unexpected surge in speed left the driver unable to react in time to stop the vehicle. As a result, the BMW iX rammed into the side of a parked Ford truck. The impact was strong enough to push the Ford truck forward, causing it to collide with another nearby vehicle. No injuries were immediately visible, but the BMW and both other vehicles sustained noticeable damage. The manufacturer has inspected the car but still have not heard back. The incident occurred in a residential area with no hazardous driving conditions. The sudden, uncontrolled acceleration was highly unusual and led directly to the multi-vehicle collision.
Corrective Action:
This incident it similar to NHTSA Campaign Number: 23V409000. On December 7, 2024, a 2024 BMW iX was traveling on a cul-de-sac street at low speed, preparing to come to a stop. The driver was turning the steering wheel gently when, without warning, the vehicle suddenly accelerated rapidly. The unexpected surge in speed left the driver unable to react in time to stop the vehicle. As a result, the BMW iX rammed into the side of a parked Ford truck. The impact was strong enough to push the Ford truck forward, causing it to collide with another nearby vehicle. No injuries were immediately visible, but the BMW and both other vehicles sustained noticeable damage. The manufacturer has inspected the car but still have not heard back. The incident occurred in a residential area with no hazardous driving conditions. The sudden, uncontrolled acceleration was highly unusual and led directly to the multi-vehicle collision.
Additional Notes:
This incident it similar to NHTSA Campaign Number: 23V409000. On December 7, 2024, a 2024 BMW iX was traveling on a cul-de-sac street at low speed, preparing to come to a stop. The driver was turning the steering wheel gently when, without warning, the vehicle suddenly accelerated rapidly. The unexpected surge in speed left the driver unable to react in time to stop the vehicle. As a result, the BMW iX rammed into the side of a parked Ford truck. The impact was strong enough to push the Ford truck forward, causing it to collide with another nearby vehicle. No injuries were immediately visible, but the BMW and both other vehicles sustained noticeable damage. The manufacturer has inspected the car but still have not heard back. The incident occurred in a residential area with no hazardous driving conditions. The sudden, uncontrolled acceleration was highly unusual and led directly to the multi-vehicle collision.
Mfg Campaign: 11639666
Recall Date: Jan 30, 2025
Bmw Of North America, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I am reporting a serious safety failure in my 2024 BMW iX related to the Forward Collision Warning (FCW) and Automatic Emergency Braking (AEB) systems. Recently, my vehicle failed to detect a slowing car ahead, and the emergency braking system did not engage, resulting in a rear-end collision. This malfunction has caused financial loss due to repair costs and raises severe safety concerns, especially since my infant child was in the vehicle at the time. A functional AEB system should have prevented this accident. Given recent BMW recalls for braking system issues, I am deeply concerned that this failure is part of a broader defect. I urge NHTSA to investigate potential system defects in the 2024 BMW iX to prevent further accidents and protect lives. Please advise on the next steps for escalating this safety concern.
Corrective Action:
I am reporting a serious safety failure in my 2024 BMW iX related to the Forward Collision Warning (FCW) and Automatic Emergency Braking (AEB) systems. Recently, my vehicle failed to detect a slowing car ahead, and the emergency braking system did not engage, resulting in a rear-end collision. This malfunction has caused financial loss due to repair costs and raises severe safety concerns, especially since my infant child was in the vehicle at the time. A functional AEB system should have prevented this accident. Given recent BMW recalls for braking system issues, I am deeply concerned that this failure is part of a broader defect. I urge NHTSA to investigate potential system defects in the 2024 BMW iX to prevent further accidents and protect lives. Please advise on the next steps for escalating this safety concern.
Additional Notes:
I am reporting a serious safety failure in my 2024 BMW iX related to the Forward Collision Warning (FCW) and Automatic Emergency Braking (AEB) systems. Recently, my vehicle failed to detect a slowing car ahead, and the emergency braking system did not engage, resulting in a rear-end collision. This malfunction has caused financial loss due to repair costs and raises severe safety concerns, especially since my infant child was in the vehicle at the time. A functional AEB system should have prevented this accident. Given recent BMW recalls for braking system issues, I am deeply concerned that this failure is part of a broader defect. I urge NHTSA to investigate potential system defects in the 2024 BMW iX to prevent further accidents and protect lives. Please advise on the next steps for escalating this safety concern.
Mfg Campaign: 11639433
Recall Date: Jan 29, 2025
Bmw Of North America, Llc
Defect Description:
TIRES
Potential Consequences:
Tire size on BMW IX 2024 model 275/40 r22 sudden lost of pressure psi to 0. I saw a one inch rubber separation just below rim on the car. The tire might have hit a curb at extremely low speed going onto parking garage. no marking of side impact that would explain the opening separation just below rim All warning system after failure functioned correctly. The tire is suspect for this vehicle as the possible problem being on a heavy EV type car.
Corrective Action:
Tire size on BMW IX 2024 model 275/40 r22 sudden lost of pressure psi to 0. I saw a one inch rubber separation just below rim on the car. The tire might have hit a curb at extremely low speed going onto parking garage. no marking of side impact that would explain the opening separation just below rim All warning system after failure functioned correctly. The tire is suspect for this vehicle as the possible problem being on a heavy EV type car.
Additional Notes:
Tire size on BMW IX 2024 model 275/40 r22 sudden lost of pressure psi to 0. I saw a one inch rubber separation just below rim on the car. The tire might have hit a curb at extremely low speed going onto parking garage. no marking of side impact that would explain the opening separation just below rim All warning system after failure functioned correctly. The tire is suspect for this vehicle as the possible problem being on a heavy EV type car.
Mfg Campaign: 11624771
Recall Date: Nov 12, 2024
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving my vehicle, the vehicle completely shut down and stopped. The seatbelt pulled me back tightly. A notification displayed on my dash Continue driving possible: High-Voltage system. Cont, driving possible: Drivetrain. You can continue driving. Have the problem checked by your service center. I did have to push the start control button to get the car started. The car behind was able to stop in time to avoid a rear end accident. This incident put myself and others at risk. Because the stretch of road i was driving thru was at a low speed, an accident was avoided. Thank God I wasn’t on a freeway. I was able to take the vehicle to a BMW service center. They did keep the vehicle for about a week. Waiting on a part. From our discussion with a service tech and invoice they replaced a Relay and said electric fan failed. There was no warnings prior to the incident. Received notification on my dashboard when the incident happened.
Corrective Action:
While driving my vehicle, the vehicle completely shut down and stopped. The seatbelt pulled me back tightly. A notification displayed on my dash Continue driving possible: High-Voltage system. Cont, driving possible: Drivetrain. You can continue driving. Have the problem checked by your service center. I did have to push the start control button to get the car started. The car behind was able to stop in time to avoid a rear end accident. This incident put myself and others at risk. Because the stretch of road i was driving thru was at a low speed, an accident was avoided. Thank God I wasn’t on a freeway. I was able to take the vehicle to a BMW service center. They did keep the vehicle for about a week. Waiting on a part. From our discussion with a service tech and invoice they replaced a Relay and said electric fan failed. There was no warnings prior to the incident. Received notification on my dashboard when the incident happened.
Additional Notes:
While driving my vehicle, the vehicle completely shut down and stopped. The seatbelt pulled me back tightly. A notification displayed on my dash Continue driving possible: High-Voltage system. Cont, driving possible: Drivetrain. You can continue driving. Have the problem checked by your service center. I did have to push the start control button to get the car started. The car behind was able to stop in time to avoid a rear end accident. This incident put myself and others at risk. Because the stretch of road i was driving thru was at a low speed, an accident was avoided. Thank God I wasn’t on a freeway. I was able to take the vehicle to a BMW service center. They did keep the vehicle for about a week. Waiting on a part. From our discussion with a service tech and invoice they replaced a Relay and said electric fan failed. There was no warnings prior to the incident. Received notification on my dashboard when the incident happened.
Mfg Campaign: 11619657
Recall Date: Oct 14, 2024
Bmw Of North America, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Drove the car and parked it. Went into the store and got back into the car. Turned the car on and it had an emergency light saying a drive train malfunction had occurred and that the car could not drive and had to be towed to the dealer for repair. Turned on and off the car. It still had the malfunction. Had the car towed to the BMW dealer. They tested it and came up with 7 codes of malfunction: charging unit, supply voltage, acceleration, drive function, ethernet and transmitter unit, battery below storability, electric a/c compressor. They reset the car and the codes went off. BMW North America then told the Santa Monica BMW dealer to test drive the car to see if they could replicate the error. They could not. Without inquiring why the car had stopped functioning, and without repairing anything, they returned the car. They said that this could happen again while I was driving and at any time but BMW did not want to figure out what was wrong until the next catastrophic failure occurred. There are numerous stories of drivetrain malfunctions on reddit. This is an electric car, it is terrifying that the whole thing could turn off at any time. In addition, the dealer says that they don't even know what the codes mean and that they have to ask BMW north America to tell them what to do once they send in the codes! Shouldn't a dealer be able to see what the failures are and have some authority to troubleshoot? It seems like BMW is withholding information from the public and the dealer by working in this manner with electric cars. In addition, why would anyone feel safe driving an electric car under these circumstances?
Corrective Action:
Drove the car and parked it. Went into the store and got back into the car. Turned the car on and it had an emergency light saying a drive train malfunction had occurred and that the car could not drive and had to be towed to the dealer for repair. Turned on and off the car. It still had the malfunction. Had the car towed to the BMW dealer. They tested it and came up with 7 codes of malfunction: charging unit, supply voltage, acceleration, drive function, ethernet and transmitter unit, battery below storability, electric a/c compressor. They reset the car and the codes went off. BMW North America then told the Santa Monica BMW dealer to test drive the car to see if they could replicate the error. They could not. Without inquiring why the car had stopped functioning, and without repairing anything, they returned the car. They said that this could happen again while I was driving and at any time but BMW did not want to figure out what was wrong until the next catastrophic failure occurred. There are numerous stories of drivetrain malfunctions on reddit. This is an electric car, it is terrifying that the whole thing could turn off at any time. In addition, the dealer says that they don't even know what the codes mean and that they have to ask BMW north America to tell them what to do once they send in the codes! Shouldn't a dealer be able to see what the failures are and have some authority to troubleshoot? It seems like BMW is withholding information from the public and the dealer by working in this manner with electric cars. In addition, why would anyone feel safe driving an electric car under these circumstances?
Additional Notes:
Drove the car and parked it. Went into the store and got back into the car. Turned the car on and it had an emergency light saying a drive train malfunction had occurred and that the car could not drive and had to be towed to the dealer for repair. Turned on and off the car. It still had the malfunction. Had the car towed to the BMW dealer. They tested it and came up with 7 codes of malfunction: charging unit, supply voltage, acceleration, drive function, ethernet and transmitter unit, battery below storability, electric a/c compressor. They reset the car and the codes went off. BMW North America then told the Santa Monica BMW dealer to test drive the car to see if they could replicate the error. They could not. Without inquiring why the car had stopped functioning, and without repairing anything, they returned the car. They said that this could happen again while I was driving and at any time but BMW did not want to figure out what was wrong until the next catastrophic failure occurred. There are numerous stories of drivetrain malfunctions on reddit. This is an electric car, it is terrifying that the whole thing could turn off at any time. In addition, the dealer says that they don't even know what the codes mean and that they have to ask BMW north America to tell them what to do once they send in the codes! Shouldn't a dealer be able to see what the failures are and have some authority to troubleshoot? It seems like BMW is withholding information from the public and the dealer by working in this manner with electric cars. In addition, why would anyone feel safe driving an electric car under these circumstances?
Mfg Campaign: 11616415
Recall Date: Sep 25, 2024
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Drove the car and parked it. Went into the store and got back into the car. Turned the car on and it had an emergency light saying a drive train malfunction had occurred and that the car could not drive and had to be towed to the dealer for repair. Turned on and off the car. It still had the malfunction. Had the car towed to the BMW dealer. They tested it and came up with 7 codes of malfunction: charging unit, supply voltage, acceleration, drive function, ethernet and transmitter unit, battery below storability, electric a/c compressor. They reset the car and the codes went off. BMW North America then told the Santa Monica BMW dealer to test drive the car to see if they could replicate the error. They could not. Without inquiring why the car had stopped functioning, and without repairing anything, they returned the car. They said that this could happen again while I was driving and at any time but BMW did not want to figure out what was wrong until the next catastrophic failure occurred. There are numerous stories of drivetrain malfunctions on reddit. This is an electric car, it is terrifying that the whole thing could turn off at any time. In addition, the dealer says that they don't even know what the codes mean and that they have to ask BMW north America to tell them what to do once they send in the codes! Shouldn't a dealer be able to see what the failures are and have some authority to troubleshoot? It seems like BMW is withholding information from the public and the dealer by working in this manner with electric cars. In addition, why would anyone feel safe driving an electric car under these circumstances?
Corrective Action:
Drove the car and parked it. Went into the store and got back into the car. Turned the car on and it had an emergency light saying a drive train malfunction had occurred and that the car could not drive and had to be towed to the dealer for repair. Turned on and off the car. It still had the malfunction. Had the car towed to the BMW dealer. They tested it and came up with 7 codes of malfunction: charging unit, supply voltage, acceleration, drive function, ethernet and transmitter unit, battery below storability, electric a/c compressor. They reset the car and the codes went off. BMW North America then told the Santa Monica BMW dealer to test drive the car to see if they could replicate the error. They could not. Without inquiring why the car had stopped functioning, and without repairing anything, they returned the car. They said that this could happen again while I was driving and at any time but BMW did not want to figure out what was wrong until the next catastrophic failure occurred. There are numerous stories of drivetrain malfunctions on reddit. This is an electric car, it is terrifying that the whole thing could turn off at any time. In addition, the dealer says that they don't even know what the codes mean and that they have to ask BMW north America to tell them what to do once they send in the codes! Shouldn't a dealer be able to see what the failures are and have some authority to troubleshoot? It seems like BMW is withholding information from the public and the dealer by working in this manner with electric cars. In addition, why would anyone feel safe driving an electric car under these circumstances?
Additional Notes:
Drove the car and parked it. Went into the store and got back into the car. Turned the car on and it had an emergency light saying a drive train malfunction had occurred and that the car could not drive and had to be towed to the dealer for repair. Turned on and off the car. It still had the malfunction. Had the car towed to the BMW dealer. They tested it and came up with 7 codes of malfunction: charging unit, supply voltage, acceleration, drive function, ethernet and transmitter unit, battery below storability, electric a/c compressor. They reset the car and the codes went off. BMW North America then told the Santa Monica BMW dealer to test drive the car to see if they could replicate the error. They could not. Without inquiring why the car had stopped functioning, and without repairing anything, they returned the car. They said that this could happen again while I was driving and at any time but BMW did not want to figure out what was wrong until the next catastrophic failure occurred. There are numerous stories of drivetrain malfunctions on reddit. This is an electric car, it is terrifying that the whole thing could turn off at any time. In addition, the dealer says that they don't even know what the codes mean and that they have to ask BMW north America to tell them what to do once they send in the codes! Shouldn't a dealer be able to see what the failures are and have some authority to troubleshoot? It seems like BMW is withholding information from the public and the dealer by working in this manner with electric cars. In addition, why would anyone feel safe driving an electric car under these circumstances?
Mfg Campaign: 11616415
Recall Date: Sep 25, 2024
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
Drove the car and parked it. Went into the store and got back into the car. Turned the car on and it had an emergency light saying a drive train malfunction had occurred and that the car could not drive and had to be towed to the dealer for repair. Turned on and off the car. It still had the malfunction. Had the car towed to the BMW dealer. They tested it and came up with 7 codes of malfunction: charging unit, supply voltage, acceleration, drive function, ethernet and transmitter unit, battery below storability, electric a/c compressor. They reset the car and the codes went off. BMW North America then told the Santa Monica BMW dealer to test drive the car to see if they could replicate the error. They could not. Without inquiring why the car had stopped functioning, and without repairing anything, they returned the car. They said that this could happen again while I was driving and at any time but BMW did not want to figure out what was wrong until the next catastrophic failure occurred. There are numerous stories of drivetrain malfunctions on reddit. This is an electric car, it is terrifying that the whole thing could turn off at any time. In addition, the dealer says that they don't even know what the codes mean and that they have to ask BMW north America to tell them what to do once they send in the codes! Shouldn't a dealer be able to see what the failures are and have some authority to troubleshoot? It seems like BMW is withholding information from the public and the dealer by working in this manner with electric cars. In addition, why would anyone feel safe driving an electric car under these circumstances?
Corrective Action:
Drove the car and parked it. Went into the store and got back into the car. Turned the car on and it had an emergency light saying a drive train malfunction had occurred and that the car could not drive and had to be towed to the dealer for repair. Turned on and off the car. It still had the malfunction. Had the car towed to the BMW dealer. They tested it and came up with 7 codes of malfunction: charging unit, supply voltage, acceleration, drive function, ethernet and transmitter unit, battery below storability, electric a/c compressor. They reset the car and the codes went off. BMW North America then told the Santa Monica BMW dealer to test drive the car to see if they could replicate the error. They could not. Without inquiring why the car had stopped functioning, and without repairing anything, they returned the car. They said that this could happen again while I was driving and at any time but BMW did not want to figure out what was wrong until the next catastrophic failure occurred. There are numerous stories of drivetrain malfunctions on reddit. This is an electric car, it is terrifying that the whole thing could turn off at any time. In addition, the dealer says that they don't even know what the codes mean and that they have to ask BMW north America to tell them what to do once they send in the codes! Shouldn't a dealer be able to see what the failures are and have some authority to troubleshoot? It seems like BMW is withholding information from the public and the dealer by working in this manner with electric cars. In addition, why would anyone feel safe driving an electric car under these circumstances?
Additional Notes:
Drove the car and parked it. Went into the store and got back into the car. Turned the car on and it had an emergency light saying a drive train malfunction had occurred and that the car could not drive and had to be towed to the dealer for repair. Turned on and off the car. It still had the malfunction. Had the car towed to the BMW dealer. They tested it and came up with 7 codes of malfunction: charging unit, supply voltage, acceleration, drive function, ethernet and transmitter unit, battery below storability, electric a/c compressor. They reset the car and the codes went off. BMW North America then told the Santa Monica BMW dealer to test drive the car to see if they could replicate the error. They could not. Without inquiring why the car had stopped functioning, and without repairing anything, they returned the car. They said that this could happen again while I was driving and at any time but BMW did not want to figure out what was wrong until the next catastrophic failure occurred. There are numerous stories of drivetrain malfunctions on reddit. This is an electric car, it is terrifying that the whole thing could turn off at any time. In addition, the dealer says that they don't even know what the codes mean and that they have to ask BMW north America to tell them what to do once they send in the codes! Shouldn't a dealer be able to see what the failures are and have some authority to troubleshoot? It seems like BMW is withholding information from the public and the dealer by working in this manner with electric cars. In addition, why would anyone feel safe driving an electric car under these circumstances?
Mfg Campaign: 11616415
Recall Date: Sep 25, 2024
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