Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC. (BMW) is recalling certain 2012-2015 X1 sDrive28i, X1 xDrive28i, 2012-2016 Z4 sDrive28i, 528i, 528i xDrive, 328i, 328xi, 2016-2018 X5 xdrive 40e, 2014-2016 228i, 228xi, 428i, 428i xDrive, 328xi Gran Turismo, 2013-2017 X3 sDrive28i, X3 xDrive28i, 2015-2018 X4 xDrive28i, 2015-2016 428xi vehicles. An improperly sealed electrical connector on the water pump may be exposed to water and short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 13, 2024
Consumer Complaints
63 ComplaintsBmw Of North America, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2016 BMW 428I. WHILE DRIVING 75 MPH, THE VEHICLE STALLED AND "DRIVE TERRAIN MALFUNCTION/VEHICLE NOT ABLE TO START" DISPLAYED. THE CONTACT WAS ABLE TO COAST THE VEHICLE OFF TO THE SIDE OF THE ROAD, AND RESTART IT AFTER NUMEROUS ATTEMPTS (30 MINUTE WAIT). THE VEHICLE WAS TOWED TO A LOCAL DEALER (BMW OF HENDERSON, 261 AUTO MALL DR, HENDERSON, NV, 8901) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND THE ENTIRE FUEL PUMP SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, WHILE DRIVING HOME AFTER THE REPAIR, THE RUBBER WINDOW TRIM FLEW OFF AND THE CONTACT HEARD AN ABNORMAL HISSING SOUND. THE VEHICLE WAS TAKEN TO THE DEALER (SOUTH BAY BMW, 18800 HAWTHORNE BLVD, TORRANCE, CA, 90504), BUT THEY WERE UNABLE TO DUPLICATE THE HISSING NOISE; HOWEVER, THEY REPAIRED THE RUBBER WINDOW TRIM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THE FAILURES DID NOT WARRANT A SAFETY OBLIGATION FROM BMW. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 BMW 428I. WHILE DRIVING 75 MPH, THE VEHICLE STALLED AND "DRIVE TERRAIN MALFUNCTION/VEHICLE NOT ABLE TO START" DISPLAYED. THE CONTACT WAS ABLE TO COAST THE VEHICLE OFF TO THE SIDE OF THE ROAD, AND RESTART IT AFTER NUMEROUS ATTEMPTS (30 MINUTE WAIT). THE VEHICLE WAS TOWED TO A LOCAL DEALER (BMW OF HENDERSON, 261 AUTO MALL DR, HENDERSON, NV, 8901) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND THE ENTIRE FUEL PUMP SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, WHILE DRIVING HOME AFTER THE REPAIR, THE RUBBER WINDOW TRIM FLEW OFF AND THE CONTACT HEARD AN ABNORMAL HISSING SOUND. THE VEHICLE WAS TAKEN TO THE DEALER (SOUTH BAY BMW, 18800 HAWTHORNE BLVD, TORRANCE, CA, 90504), BUT THEY WERE UNABLE TO DUPLICATE THE HISSING NOISE; HOWEVER, THEY REPAIRED THE RUBBER WINDOW TRIM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THE FAILURES DID NOT WARRANT A SAFETY OBLIGATION FROM BMW. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 BMW 428I. WHILE DRIVING 75 MPH, THE VEHICLE STALLED AND "DRIVE TERRAIN MALFUNCTION/VEHICLE NOT ABLE TO START" DISPLAYED. THE CONTACT WAS ABLE TO COAST THE VEHICLE OFF TO THE SIDE OF THE ROAD, AND RESTART IT AFTER NUMEROUS ATTEMPTS (30 MINUTE WAIT). THE VEHICLE WAS TOWED TO A LOCAL DEALER (BMW OF HENDERSON, 261 AUTO MALL DR, HENDERSON, NV, 8901) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND THE ENTIRE FUEL PUMP SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, WHILE DRIVING HOME AFTER THE REPAIR, THE RUBBER WINDOW TRIM FLEW OFF AND THE CONTACT HEARD AN ABNORMAL HISSING SOUND. THE VEHICLE WAS TAKEN TO THE DEALER (SOUTH BAY BMW, 18800 HAWTHORNE BLVD, TORRANCE, CA, 90504), BUT THEY WERE UNABLE TO DUPLICATE THE HISSING NOISE; HOWEVER, THEY REPAIRED THE RUBBER WINDOW TRIM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THE FAILURES DID NOT WARRANT A SAFETY OBLIGATION FROM BMW. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.
Mfg Campaign: 11010318
Recall Date: Jul 24, 2017
Bmw Of North America, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 BMW 428I. WHILE DRIVING 75 MPH, THE VEHICLE STALLED AND "DRIVE TERRAIN MALFUNCTION/VEHICLE NOT ABLE TO START" DISPLAYED. THE CONTACT WAS ABLE TO COAST THE VEHICLE OFF TO THE SIDE OF THE ROAD, AND RESTART IT AFTER NUMEROUS ATTEMPTS (30 MINUTE WAIT). THE VEHICLE WAS TOWED TO A LOCAL DEALER (BMW OF HENDERSON, 261 AUTO MALL DR, HENDERSON, NV, 8901) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND THE ENTIRE FUEL PUMP SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, WHILE DRIVING HOME AFTER THE REPAIR, THE RUBBER WINDOW TRIM FLEW OFF AND THE CONTACT HEARD AN ABNORMAL HISSING SOUND. THE VEHICLE WAS TAKEN TO THE DEALER (SOUTH BAY BMW, 18800 HAWTHORNE BLVD, TORRANCE, CA, 90504), BUT THEY WERE UNABLE TO DUPLICATE THE HISSING NOISE; HOWEVER, THEY REPAIRED THE RUBBER WINDOW TRIM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THE FAILURES DID NOT WARRANT A SAFETY OBLIGATION FROM BMW. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 BMW 428I. WHILE DRIVING 75 MPH, THE VEHICLE STALLED AND "DRIVE TERRAIN MALFUNCTION/VEHICLE NOT ABLE TO START" DISPLAYED. THE CONTACT WAS ABLE TO COAST THE VEHICLE OFF TO THE SIDE OF THE ROAD, AND RESTART IT AFTER NUMEROUS ATTEMPTS (30 MINUTE WAIT). THE VEHICLE WAS TOWED TO A LOCAL DEALER (BMW OF HENDERSON, 261 AUTO MALL DR, HENDERSON, NV, 8901) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND THE ENTIRE FUEL PUMP SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, WHILE DRIVING HOME AFTER THE REPAIR, THE RUBBER WINDOW TRIM FLEW OFF AND THE CONTACT HEARD AN ABNORMAL HISSING SOUND. THE VEHICLE WAS TAKEN TO THE DEALER (SOUTH BAY BMW, 18800 HAWTHORNE BLVD, TORRANCE, CA, 90504), BUT THEY WERE UNABLE TO DUPLICATE THE HISSING NOISE; HOWEVER, THEY REPAIRED THE RUBBER WINDOW TRIM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THE FAILURES DID NOT WARRANT A SAFETY OBLIGATION FROM BMW. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 BMW 428I. WHILE DRIVING 75 MPH, THE VEHICLE STALLED AND "DRIVE TERRAIN MALFUNCTION/VEHICLE NOT ABLE TO START" DISPLAYED. THE CONTACT WAS ABLE TO COAST THE VEHICLE OFF TO THE SIDE OF THE ROAD, AND RESTART IT AFTER NUMEROUS ATTEMPTS (30 MINUTE WAIT). THE VEHICLE WAS TOWED TO A LOCAL DEALER (BMW OF HENDERSON, 261 AUTO MALL DR, HENDERSON, NV, 8901) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND THE ENTIRE FUEL PUMP SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, WHILE DRIVING HOME AFTER THE REPAIR, THE RUBBER WINDOW TRIM FLEW OFF AND THE CONTACT HEARD AN ABNORMAL HISSING SOUND. THE VEHICLE WAS TAKEN TO THE DEALER (SOUTH BAY BMW, 18800 HAWTHORNE BLVD, TORRANCE, CA, 90504), BUT THEY WERE UNABLE TO DUPLICATE THE HISSING NOISE; HOWEVER, THEY REPAIRED THE RUBBER WINDOW TRIM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THE FAILURES DID NOT WARRANT A SAFETY OBLIGATION FROM BMW. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.
Mfg Campaign: 11010318
Recall Date: Jul 24, 2017
Bmw Of North America, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
TWO COLLISIONS AND SEVERAL OTHER INCIDENTS WHERE I WAS DRIVING 40-60 MPH, THE CARS IN FRONT OF ME SUDDENLY BRAKED, AND I IMMEDIATELY BRAKED WITH ENOUGH TIME AND DISTANCE TO COMPLETELY STOP THE VEHICLE BEFORE COLLIDING WITH THE VEHICLE IN FRONT OF ME. EACH TIME, ALTHOUGH I SLAMMED MY FOOT ON THE BRAKE IMMEDIATELY, THE CAR FELT LIKE IT WAS BRAKING, BUT NOT NEARLY AS FAST OR AS INTENSELY ENOUGH GIVEN THE AMOUNT OF PRESSURE I WAS APPLYING TO THE BRAKES AND THE TIME AND DISTANCE I HAD TO STOP BEFORE REACHING THE CAR IN FRONT OF ME. IN TWO OF THESE INSTANCES, WHERE THERE WERE CARS IN THE ADJACENT LANES, I WAS NOT ABLE TO SWERVE AWAY TO AVOID THE CAR IN FRONT OF ME, I COLLIDED WITH THE CAR IN FRONT OF ME. IN OTHER INSTANCES, I WAS ONLY ABLE TO AVOID A COLLISION BY SWERVING INTO ADJACENT LANES.
Corrective Action:
TWO COLLISIONS AND SEVERAL OTHER INCIDENTS WHERE I WAS DRIVING 40-60 MPH, THE CARS IN FRONT OF ME SUDDENLY BRAKED, AND I IMMEDIATELY BRAKED WITH ENOUGH TIME AND DISTANCE TO COMPLETELY STOP THE VEHICLE BEFORE COLLIDING WITH THE VEHICLE IN FRONT OF ME. EACH TIME, ALTHOUGH I SLAMMED MY FOOT ON THE BRAKE IMMEDIATELY, THE CAR FELT LIKE IT WAS BRAKING, BUT NOT NEARLY AS FAST OR AS INTENSELY ENOUGH GIVEN THE AMOUNT OF PRESSURE I WAS APPLYING TO THE BRAKES AND THE TIME AND DISTANCE I HAD TO STOP BEFORE REACHING THE CAR IN FRONT OF ME. IN TWO OF THESE INSTANCES, WHERE THERE WERE CARS IN THE ADJACENT LANES, I WAS NOT ABLE TO SWERVE AWAY TO AVOID THE CAR IN FRONT OF ME, I COLLIDED WITH THE CAR IN FRONT OF ME. IN OTHER INSTANCES, I WAS ONLY ABLE TO AVOID A COLLISION BY SWERVING INTO ADJACENT LANES.
Additional Notes:
TWO COLLISIONS AND SEVERAL OTHER INCIDENTS WHERE I WAS DRIVING 40-60 MPH, THE CARS IN FRONT OF ME SUDDENLY BRAKED, AND I IMMEDIATELY BRAKED WITH ENOUGH TIME AND DISTANCE TO COMPLETELY STOP THE VEHICLE BEFORE COLLIDING WITH THE VEHICLE IN FRONT OF ME. EACH TIME, ALTHOUGH I SLAMMED MY FOOT ON THE BRAKE IMMEDIATELY, THE CAR FELT LIKE IT WAS BRAKING, BUT NOT NEARLY AS FAST OR AS INTENSELY ENOUGH GIVEN THE AMOUNT OF PRESSURE I WAS APPLYING TO THE BRAKES AND THE TIME AND DISTANCE I HAD TO STOP BEFORE REACHING THE CAR IN FRONT OF ME. IN TWO OF THESE INSTANCES, WHERE THERE WERE CARS IN THE ADJACENT LANES, I WAS NOT ABLE TO SWERVE AWAY TO AVOID THE CAR IN FRONT OF ME, I COLLIDED WITH THE CAR IN FRONT OF ME. IN OTHER INSTANCES, I WAS ONLY ABLE TO AVOID A COLLISION BY SWERVING INTO ADJACENT LANES.
Mfg Campaign: 10991389
Recall Date: May 24, 2017
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