Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2022 330i, 330i xDrive, M340i, 2022 430i Coupe, 2021-2022 430i, M440i Convertible, and 2020-2022 228i xDrive Gran Coupe vehicles. The receiver audio module control unit software may fail to properly generate audible seat belt warnings to the driver to fasten their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 16, 2023
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2021 330i, 330i xDrive, M340i xDrive, 2020-2021 X3 sDrive30i, X3 xDrive30i, X3 M40i, X3M, 2021 X3 xDrive30e, X4 xDrive30i, and X4M vehicles. The seat frame may not have been welded properly to the seat rails.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Mar 29, 2023
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2021 X3 sDrive30i, X3 xDrive30i, X3 M40i, X3M, X4 xDrive30i, X4 M40i, M550i, X4M, X5 sDrive40i, X5 xDrive40i, X5 xDrive50i, X5M, X5 M50i, X7 xDrive40i, X7 xDrive50i, X7 M50i, Alpina XB7, 330i, 330i xDrive, M340i, M340i xDrive, and 8 Series Coupe, Convertible and Grand Coupe, 840i, 840i xDrive, M850i xDrive, M8, 2020-2021 530e, 530e xDrive, 330e, 330e xDrive, 745Le, 745Le xDrive, X5 xDrive45e, X3 xDrive30e, X6 sDrive40i, X6 xDrive40i, X6 xDrive50i, X6 M50i, X6M, 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 740i, 740Li, 740Li xDrive, M760i Drive, M760Li xDrive, 750Li xDrive Alpina, Alpina B7 xDrive, and 2021 4 Series Coupe 430i, 430i xDrive, M440i xDrive vehicles. When shifting into Reverse, a small portion of the rearview image may be obscured, or the screen may not illuminate. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 19, 2021
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019 Z4 sDrive30i, 2019-2020 330i xDrive, M340i and M340i xDrive, 2020 X3M and X4M, and Toyota Supra vehicles. In certain driving conditions, such as high temperatures and rough road surfaces, a steering gear tie rod may become damaged, possibly resulting in a fractured tie rod.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Toyota: 20TA09
Recall Date: Jun 15, 2020
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2020 X3 xDrive30e, X4 xDrive30i, X4 M40i, X4M, 330i, 330i xDrive, M340i, 840i Gran Coupe, 840i xDrive Gran Coupe, M850i xDrive Gran Coupe, M8 Gran Coupe, X3 sDrive30i, X3 xDrive30i, X3 M40i, X3M, and 840i xDrive Convertible vehicles. The sensors in the front seat belt buckles may inaccurately detect a belted occupant as unbelted, possibly causing the air bag and seat belt pretensioners to deploy improperly in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 19, 2020
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2020 330i and 330i xDrive vehicles. The outboard rear seat belt pretensioners may not lock as intended during a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Dec 20, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2020 Z4 M40i, Z4 sDrive30i, 330i and 330i xDrive vehicles as well as 2020 Toyota Supra vehicles. The headlight control units may fail causing a loss of one or both of the headlights.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Toyota - 19TA20
Recall Date: Nov 27, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2020 330i, 330i xDrive and M340i vehicles. The interior trunk release cable may have been improperly installed, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 401, "Internal Trunk Release."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 23, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2019-2020 330i, 330i xDrive, and 2019 Z4 vehicles. The needle roller bearings of the counterbalance shafts may have been improperly installed, potentially causing the counterbalance shaft to loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Oct 15, 2019
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC (BMW) is recalling certain 2018 540d, 2018-2020 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 530e, 530e xDrive, X3 sDrive, X3 xDrive, X3 M40i, X3 M, and 2019-2020 X4 xDrive, X4 M40i, X4 M, X7 xDrive, X7 M50i, 740Li, 740Li xDrive, 750Li, 750Li xDrive, 8 Series Convertible and Coupe 840i, 840i xDrive, M850i xDrive, X5 sDrive, X5 xDrive, X5 M50i, X6 xDrive, X6 M50i, 330i, 330i xDrive, M340i, M340i xDrive, Z4 sDrive, Z4 M40i, 740Le xDrive and 745Le xDrive, 2018-2019 640i xDrive Gran Turismo and Rolls-Royce Phantom, 2019 M850i xDrive Gran Coupe and Rolls-Royce Cullinan and 2020 Toyota Supra vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 27, 2019
Consumer Complaints
31 ComplaintsBmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
The Oil filter housing on my BMW 330i failed randomly while driving causing my vehicle to be depleted off coolant within seconds. If you want to inspect the part you will have to reach out to bmw of Columbus for documentation and I can provide the service records for repair. This caused my vehicle to have to be brought to an immediate halt to not cause overheating or engine destroying failure at a time where service/repair isn’t available. There were no warning lights or leaks prior to the vehicle malfunctioning all at once. I ubered to get coolant and once filling the reservoir the coolant immediately leaked out resulting in me needing a tow to the dealership. This problem has been reproduced with many dealers as there’s numerous of report of this online and I believe the dealer has inspected this part but is refusing to replace or recall this part under any type of program or create any type of solution to make this not happen again. There wasn’t any small leaks or warning lights shown before this issue spawned all at once then showing the low coolant light.
Corrective Action:
The Oil filter housing on my BMW 330i failed randomly while driving causing my vehicle to be depleted off coolant within seconds. If you want to inspect the part you will have to reach out to bmw of Columbus for documentation and I can provide the service records for repair. This caused my vehicle to have to be brought to an immediate halt to not cause overheating or engine destroying failure at a time where service/repair isn’t available. There were no warning lights or leaks prior to the vehicle malfunctioning all at once. I ubered to get coolant and once filling the reservoir the coolant immediately leaked out resulting in me needing a tow to the dealership. This problem has been reproduced with many dealers as there’s numerous of report of this online and I believe the dealer has inspected this part but is refusing to replace or recall this part under any type of program or create any type of solution to make this not happen again. There wasn’t any small leaks or warning lights shown before this issue spawned all at once then showing the low coolant light.
Additional Notes:
The Oil filter housing on my BMW 330i failed randomly while driving causing my vehicle to be depleted off coolant within seconds. If you want to inspect the part you will have to reach out to bmw of Columbus for documentation and I can provide the service records for repair. This caused my vehicle to have to be brought to an immediate halt to not cause overheating or engine destroying failure at a time where service/repair isn’t available. There were no warning lights or leaks prior to the vehicle malfunctioning all at once. I ubered to get coolant and once filling the reservoir the coolant immediately leaked out resulting in me needing a tow to the dealership. This problem has been reproduced with many dealers as there’s numerous of report of this online and I believe the dealer has inspected this part but is refusing to replace or recall this part under any type of program or create any type of solution to make this not happen again. There wasn’t any small leaks or warning lights shown before this issue spawned all at once then showing the low coolant light.
Mfg Campaign: 11671613
Recall Date: Jul 7, 2025
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving, my 2020 BMW 330i suddenly entered “drivetrain limited power” mode, severely restricting acceleration and overall performance. Upon diagnostic review, the cause was found to be a failure of the Heat Management Module (HMM). This created a hazardous situation as the vehicle unexpectedly lost power while merging into highway traffic. Researching online, I’ve discovered numerous reports from other BMW owners experiencing the exact same failure on this model and other recent 3-series vehicles. This component failure is both common and costly, and yet there has been no recall or formal action from BMW to address it. Worse, the HMM is not covered under third-party powertrain warranties because it is considered an electronic part, leaving many owners with unsafe vehicles and no support. Given how widespread this issue appears to be — and the serious safety risk posed by sudden engine power loss — I urge the NHTSA to investigate this component for a potential recall or required manufacturer remedy.
Corrective Action:
While driving, my 2020 BMW 330i suddenly entered “drivetrain limited power” mode, severely restricting acceleration and overall performance. Upon diagnostic review, the cause was found to be a failure of the Heat Management Module (HMM). This created a hazardous situation as the vehicle unexpectedly lost power while merging into highway traffic. Researching online, I’ve discovered numerous reports from other BMW owners experiencing the exact same failure on this model and other recent 3-series vehicles. This component failure is both common and costly, and yet there has been no recall or formal action from BMW to address it. Worse, the HMM is not covered under third-party powertrain warranties because it is considered an electronic part, leaving many owners with unsafe vehicles and no support. Given how widespread this issue appears to be — and the serious safety risk posed by sudden engine power loss — I urge the NHTSA to investigate this component for a potential recall or required manufacturer remedy.
Additional Notes:
While driving, my 2020 BMW 330i suddenly entered “drivetrain limited power” mode, severely restricting acceleration and overall performance. Upon diagnostic review, the cause was found to be a failure of the Heat Management Module (HMM). This created a hazardous situation as the vehicle unexpectedly lost power while merging into highway traffic. Researching online, I’ve discovered numerous reports from other BMW owners experiencing the exact same failure on this model and other recent 3-series vehicles. This component failure is both common and costly, and yet there has been no recall or formal action from BMW to address it. Worse, the HMM is not covered under third-party powertrain warranties because it is considered an electronic part, leaving many owners with unsafe vehicles and no support. Given how widespread this issue appears to be — and the serious safety risk posed by sudden engine power loss — I urge the NHTSA to investigate this component for a potential recall or required manufacturer remedy.
Mfg Campaign: 11668382
Recall Date: Jun 21, 2025
Bmw Of North America, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2020 BMW 330I. The contact stated while his wife was pulling into the yard, the engine overheated and the vehicle stalled. The contact stated that the message "Engine Compartment Overheating" was displayed. The vehicle was towed to Billy's Imports Service, where the spark plug wires, the engine oil filter, the PCV system, the hoses, the injectors, the O-rings, and the valve cover gasket were replaced. The vehicle was repaired. The dealer was not notified of the failure. The contact later received notification of BMW Campaign Number: 15Y150M, which the contact related to the failure. The manufacturer was contacted for reimbursement; however, the contact was advised that no assistance could be provided because the vehicle had exceeded the 150,000-mile limitation. The failure mileage was 156,894.
Corrective Action:
The contact owns a 2020 BMW 330I. The contact stated while his wife was pulling into the yard, the engine overheated and the vehicle stalled. The contact stated that the message "Engine Compartment Overheating" was displayed. The vehicle was towed to Billy's Imports Service, where the spark plug wires, the engine oil filter, the PCV system, the hoses, the injectors, the O-rings, and the valve cover gasket were replaced. The vehicle was repaired. The dealer was not notified of the failure. The contact later received notification of BMW Campaign Number: 15Y150M, which the contact related to the failure. The manufacturer was contacted for reimbursement; however, the contact was advised that no assistance could be provided because the vehicle had exceeded the 150,000-mile limitation. The failure mileage was 156,894.
Additional Notes:
The contact owns a 2020 BMW 330I. The contact stated while his wife was pulling into the yard, the engine overheated and the vehicle stalled. The contact stated that the message "Engine Compartment Overheating" was displayed. The vehicle was towed to Billy's Imports Service, where the spark plug wires, the engine oil filter, the PCV system, the hoses, the injectors, the O-rings, and the valve cover gasket were replaced. The vehicle was repaired. The dealer was not notified of the failure. The contact later received notification of BMW Campaign Number: 15Y150M, which the contact related to the failure. The manufacturer was contacted for reimbursement; however, the contact was advised that no assistance could be provided because the vehicle had exceeded the 150,000-mile limitation. The failure mileage was 156,894.
Mfg Campaign: 11663711
Recall Date: May 29, 2025
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
Motor mounts collapse
Corrective Action:
Motor mounts collapse
Additional Notes:
Motor mounts collapse
Mfg Campaign: 11652612
Recall Date: Apr 3, 2025
Bmw Of North America, Llc
Defect Description:
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Potential Consequences:
Failed Component: Driver Side (Left) Exterior Mirror Available for Inspection: Yes Safety Risk: The mirror does not stay securely unfolded, requiring manual adjustment while driving, which creates a major distraction and increases the risk of an accident. If not manually secured, it shifts unpredictably due to wind resistance at city speeds, creating a dangerous blind spot that makes lane changes and merging hazardous. Glass isn't adjustable with buttons.The heating function is non-operational, which may impact visibility in cold/wet conditions. Problem Reproducibility: The issue is persistent. Dealer or Independent Confirmation: The problem has not been diagnosed by a dealer, but has been check for DTC and there are no faults. Multiple reset attempts have been performed, including iDrive reset, manual folding/unfolding, and a BMW battery reset procedure, CLS was allowed to shut down fully, with no resolution Inspection by Manufacturer, Police, or Insurance: No Warning Lamps or Symptoms Prior to Failure: None. The mirror was working perfectly before it failed suddenly with no warning signs, noises, or gradual malfunction. No known fault codes prior to the issue. Additional Details: The mirror does not respond to electronic adjustments and must be manually repositioned. The glass will not adjust either unless by hand. When fully open or fully folded manually, makes a loud, forceful clunk and becomes slightly harder to move, but can still be adjusted moved with some effort. It opens far past the normal open position. In any other position other than fully extended or fully closed, it moves freely due to any external forces such as wind force while driving or lightly pushing it. The passenger-side mirror functions normally, including folding, heating, and glass adjustment. No OBD error codes, warning lights, or system messages have appeared related to the failure. Mirror has not had any physical damage or abuse in any manner.
Corrective Action:
Failed Component: Driver Side (Left) Exterior Mirror Available for Inspection: Yes Safety Risk: The mirror does not stay securely unfolded, requiring manual adjustment while driving, which creates a major distraction and increases the risk of an accident. If not manually secured, it shifts unpredictably due to wind resistance at city speeds, creating a dangerous blind spot that makes lane changes and merging hazardous. Glass isn't adjustable with buttons.The heating function is non-operational, which may impact visibility in cold/wet conditions. Problem Reproducibility: The issue is persistent. Dealer or Independent Confirmation: The problem has not been diagnosed by a dealer, but has been check for DTC and there are no faults. Multiple reset attempts have been performed, including iDrive reset, manual folding/unfolding, and a BMW battery reset procedure, CLS was allowed to shut down fully, with no resolution Inspection by Manufacturer, Police, or Insurance: No Warning Lamps or Symptoms Prior to Failure: None. The mirror was working perfectly before it failed suddenly with no warning signs, noises, or gradual malfunction. No known fault codes prior to the issue. Additional Details: The mirror does not respond to electronic adjustments and must be manually repositioned. The glass will not adjust either unless by hand. When fully open or fully folded manually, makes a loud, forceful clunk and becomes slightly harder to move, but can still be adjusted moved with some effort. It opens far past the normal open position. In any other position other than fully extended or fully closed, it moves freely due to any external forces such as wind force while driving or lightly pushing it. The passenger-side mirror functions normally, including folding, heating, and glass adjustment. No OBD error codes, warning lights, or system messages have appeared related to the failure. Mirror has not had any physical damage or abuse in any manner.
Additional Notes:
Failed Component: Driver Side (Left) Exterior Mirror Available for Inspection: Yes Safety Risk: The mirror does not stay securely unfolded, requiring manual adjustment while driving, which creates a major distraction and increases the risk of an accident. If not manually secured, it shifts unpredictably due to wind resistance at city speeds, creating a dangerous blind spot that makes lane changes and merging hazardous. Glass isn't adjustable with buttons.The heating function is non-operational, which may impact visibility in cold/wet conditions. Problem Reproducibility: The issue is persistent. Dealer or Independent Confirmation: The problem has not been diagnosed by a dealer, but has been check for DTC and there are no faults. Multiple reset attempts have been performed, including iDrive reset, manual folding/unfolding, and a BMW battery reset procedure, CLS was allowed to shut down fully, with no resolution Inspection by Manufacturer, Police, or Insurance: No Warning Lamps or Symptoms Prior to Failure: None. The mirror was working perfectly before it failed suddenly with no warning signs, noises, or gradual malfunction. No known fault codes prior to the issue. Additional Details: The mirror does not respond to electronic adjustments and must be manually repositioned. The glass will not adjust either unless by hand. When fully open or fully folded manually, makes a loud, forceful clunk and becomes slightly harder to move, but can still be adjusted moved with some effort. It opens far past the normal open position. In any other position other than fully extended or fully closed, it moves freely due to any external forces such as wind force while driving or lightly pushing it. The passenger-side mirror functions normally, including folding, heating, and glass adjustment. No OBD error codes, warning lights, or system messages have appeared related to the failure. Mirror has not had any physical damage or abuse in any manner.
Mfg Campaign: 11640030
Recall Date: Feb 1, 2025
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
Engine coolant leaking and took it to BMW dealer. Was advised that the issue was a oil filter housing gasket, heating control module and hose. Was advised by the Dealer that it was a common issue and happens all the time
Corrective Action:
Engine coolant leaking and took it to BMW dealer. Was advised that the issue was a oil filter housing gasket, heating control module and hose. Was advised by the Dealer that it was a common issue and happens all the time
Additional Notes:
Engine coolant leaking and took it to BMW dealer. Was advised that the issue was a oil filter housing gasket, heating control module and hose. Was advised by the Dealer that it was a common issue and happens all the time
Mfg Campaign: 11639212
Recall Date: Jan 28, 2025
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle has persistent issues with its software and safety systems, creating significant safety risks. The Remote Software Upgrade feature fails to install, despite indicating it is “ready to install” with preparations complete. This prevents critical updates that could address safety and performance defects. BMW Customer Support was unable to resolve the issue, and a local dealership confirmed no hardware faults but could not address the software issue due to limitations as a non-BMW-certified service center. Several critical safety features also do not function properly. The Blind Spot Warning system has never issued alerts, leaving the driver unaware of vehicles in adjacent lanes. The Forward Collision Warning system has never activated, even in close proximity to other vehicles. The Lane Departure Warning fails to consistently activate, while Lane Keeping Assistance operates only intermittently, despite being designed to engage above 40 mph. Additionally, the Parking Collision Warning and Rear Cross Traffic Warning systems have never provided alerts, even when obstacles or approaching vehicles are present. These malfunctions severely compromise the vehicle’s ability to prevent accidents and ensure safety. The vehicle also intermittently displays drivetrain failure warnings, stating the car can still be driven but should be serviced. Upon inspection, no issues were identified. Consistent fault codes for the active kidney grille shutters appear, but no check engine light is illuminated. These recurring warnings create uncertainty about the vehicle’s reliability and the accuracy of its diagnostics. The combination of these issues places the driver, passengers, and others at risk. A thorough investigation is needed to identify and resolve the root causes. All systems are available for inspection upon request.
Corrective Action:
The vehicle has persistent issues with its software and safety systems, creating significant safety risks. The Remote Software Upgrade feature fails to install, despite indicating it is “ready to install” with preparations complete. This prevents critical updates that could address safety and performance defects. BMW Customer Support was unable to resolve the issue, and a local dealership confirmed no hardware faults but could not address the software issue due to limitations as a non-BMW-certified service center. Several critical safety features also do not function properly. The Blind Spot Warning system has never issued alerts, leaving the driver unaware of vehicles in adjacent lanes. The Forward Collision Warning system has never activated, even in close proximity to other vehicles. The Lane Departure Warning fails to consistently activate, while Lane Keeping Assistance operates only intermittently, despite being designed to engage above 40 mph. Additionally, the Parking Collision Warning and Rear Cross Traffic Warning systems have never provided alerts, even when obstacles or approaching vehicles are present. These malfunctions severely compromise the vehicle’s ability to prevent accidents and ensure safety. The vehicle also intermittently displays drivetrain failure warnings, stating the car can still be driven but should be serviced. Upon inspection, no issues were identified. Consistent fault codes for the active kidney grille shutters appear, but no check engine light is illuminated. These recurring warnings create uncertainty about the vehicle’s reliability and the accuracy of its diagnostics. The combination of these issues places the driver, passengers, and others at risk. A thorough investigation is needed to identify and resolve the root causes. All systems are available for inspection upon request.
Additional Notes:
The vehicle has persistent issues with its software and safety systems, creating significant safety risks. The Remote Software Upgrade feature fails to install, despite indicating it is “ready to install” with preparations complete. This prevents critical updates that could address safety and performance defects. BMW Customer Support was unable to resolve the issue, and a local dealership confirmed no hardware faults but could not address the software issue due to limitations as a non-BMW-certified service center. Several critical safety features also do not function properly. The Blind Spot Warning system has never issued alerts, leaving the driver unaware of vehicles in adjacent lanes. The Forward Collision Warning system has never activated, even in close proximity to other vehicles. The Lane Departure Warning fails to consistently activate, while Lane Keeping Assistance operates only intermittently, despite being designed to engage above 40 mph. Additionally, the Parking Collision Warning and Rear Cross Traffic Warning systems have never provided alerts, even when obstacles or approaching vehicles are present. These malfunctions severely compromise the vehicle’s ability to prevent accidents and ensure safety. The vehicle also intermittently displays drivetrain failure warnings, stating the car can still be driven but should be serviced. Upon inspection, no issues were identified. Consistent fault codes for the active kidney grille shutters appear, but no check engine light is illuminated. These recurring warnings create uncertainty about the vehicle’s reliability and the accuracy of its diagnostics. The combination of these issues places the driver, passengers, and others at risk. A thorough investigation is needed to identify and resolve the root causes. All systems are available for inspection upon request.
Mfg Campaign: 11638172
Recall Date: Jan 23, 2025
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle has persistent issues with its software and safety systems, creating significant safety risks. The Remote Software Upgrade feature fails to install, despite indicating it is “ready to install” with preparations complete. This prevents critical updates that could address safety and performance defects. BMW Customer Support was unable to resolve the issue, and a local dealership confirmed no hardware faults but could not address the software issue due to limitations as a non-BMW-certified service center. Several critical safety features also do not function properly. The Blind Spot Warning system has never issued alerts, leaving the driver unaware of vehicles in adjacent lanes. The Forward Collision Warning system has never activated, even in close proximity to other vehicles. The Lane Departure Warning fails to consistently activate, while Lane Keeping Assistance operates only intermittently, despite being designed to engage above 40 mph. Additionally, the Parking Collision Warning and Rear Cross Traffic Warning systems have never provided alerts, even when obstacles or approaching vehicles are present. These malfunctions severely compromise the vehicle’s ability to prevent accidents and ensure safety. The vehicle also intermittently displays drivetrain failure warnings, stating the car can still be driven but should be serviced. Upon inspection, no issues were identified. Consistent fault codes for the active kidney grille shutters appear, but no check engine light is illuminated. These recurring warnings create uncertainty about the vehicle’s reliability and the accuracy of its diagnostics. The combination of these issues places the driver, passengers, and others at risk. A thorough investigation is needed to identify and resolve the root causes. All systems are available for inspection upon request.
Corrective Action:
The vehicle has persistent issues with its software and safety systems, creating significant safety risks. The Remote Software Upgrade feature fails to install, despite indicating it is “ready to install” with preparations complete. This prevents critical updates that could address safety and performance defects. BMW Customer Support was unable to resolve the issue, and a local dealership confirmed no hardware faults but could not address the software issue due to limitations as a non-BMW-certified service center. Several critical safety features also do not function properly. The Blind Spot Warning system has never issued alerts, leaving the driver unaware of vehicles in adjacent lanes. The Forward Collision Warning system has never activated, even in close proximity to other vehicles. The Lane Departure Warning fails to consistently activate, while Lane Keeping Assistance operates only intermittently, despite being designed to engage above 40 mph. Additionally, the Parking Collision Warning and Rear Cross Traffic Warning systems have never provided alerts, even when obstacles or approaching vehicles are present. These malfunctions severely compromise the vehicle’s ability to prevent accidents and ensure safety. The vehicle also intermittently displays drivetrain failure warnings, stating the car can still be driven but should be serviced. Upon inspection, no issues were identified. Consistent fault codes for the active kidney grille shutters appear, but no check engine light is illuminated. These recurring warnings create uncertainty about the vehicle’s reliability and the accuracy of its diagnostics. The combination of these issues places the driver, passengers, and others at risk. A thorough investigation is needed to identify and resolve the root causes. All systems are available for inspection upon request.
Additional Notes:
The vehicle has persistent issues with its software and safety systems, creating significant safety risks. The Remote Software Upgrade feature fails to install, despite indicating it is “ready to install” with preparations complete. This prevents critical updates that could address safety and performance defects. BMW Customer Support was unable to resolve the issue, and a local dealership confirmed no hardware faults but could not address the software issue due to limitations as a non-BMW-certified service center. Several critical safety features also do not function properly. The Blind Spot Warning system has never issued alerts, leaving the driver unaware of vehicles in adjacent lanes. The Forward Collision Warning system has never activated, even in close proximity to other vehicles. The Lane Departure Warning fails to consistently activate, while Lane Keeping Assistance operates only intermittently, despite being designed to engage above 40 mph. Additionally, the Parking Collision Warning and Rear Cross Traffic Warning systems have never provided alerts, even when obstacles or approaching vehicles are present. These malfunctions severely compromise the vehicle’s ability to prevent accidents and ensure safety. The vehicle also intermittently displays drivetrain failure warnings, stating the car can still be driven but should be serviced. Upon inspection, no issues were identified. Consistent fault codes for the active kidney grille shutters appear, but no check engine light is illuminated. These recurring warnings create uncertainty about the vehicle’s reliability and the accuracy of its diagnostics. The combination of these issues places the driver, passengers, and others at risk. A thorough investigation is needed to identify and resolve the root causes. All systems are available for inspection upon request.
Mfg Campaign: 11638172
Recall Date: Jan 23, 2025
Bmw Of North America, Llc
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
The vehicle has persistent issues with its software and safety systems, creating significant safety risks. The Remote Software Upgrade feature fails to install, despite indicating it is “ready to install” with preparations complete. This prevents critical updates that could address safety and performance defects. BMW Customer Support was unable to resolve the issue, and a local dealership confirmed no hardware faults but could not address the software issue due to limitations as a non-BMW-certified service center. Several critical safety features also do not function properly. The Blind Spot Warning system has never issued alerts, leaving the driver unaware of vehicles in adjacent lanes. The Forward Collision Warning system has never activated, even in close proximity to other vehicles. The Lane Departure Warning fails to consistently activate, while Lane Keeping Assistance operates only intermittently, despite being designed to engage above 40 mph. Additionally, the Parking Collision Warning and Rear Cross Traffic Warning systems have never provided alerts, even when obstacles or approaching vehicles are present. These malfunctions severely compromise the vehicle’s ability to prevent accidents and ensure safety. The vehicle also intermittently displays drivetrain failure warnings, stating the car can still be driven but should be serviced. Upon inspection, no issues were identified. Consistent fault codes for the active kidney grille shutters appear, but no check engine light is illuminated. These recurring warnings create uncertainty about the vehicle’s reliability and the accuracy of its diagnostics. The combination of these issues places the driver, passengers, and others at risk. A thorough investigation is needed to identify and resolve the root causes. All systems are available for inspection upon request.
Corrective Action:
The vehicle has persistent issues with its software and safety systems, creating significant safety risks. The Remote Software Upgrade feature fails to install, despite indicating it is “ready to install” with preparations complete. This prevents critical updates that could address safety and performance defects. BMW Customer Support was unable to resolve the issue, and a local dealership confirmed no hardware faults but could not address the software issue due to limitations as a non-BMW-certified service center. Several critical safety features also do not function properly. The Blind Spot Warning system has never issued alerts, leaving the driver unaware of vehicles in adjacent lanes. The Forward Collision Warning system has never activated, even in close proximity to other vehicles. The Lane Departure Warning fails to consistently activate, while Lane Keeping Assistance operates only intermittently, despite being designed to engage above 40 mph. Additionally, the Parking Collision Warning and Rear Cross Traffic Warning systems have never provided alerts, even when obstacles or approaching vehicles are present. These malfunctions severely compromise the vehicle’s ability to prevent accidents and ensure safety. The vehicle also intermittently displays drivetrain failure warnings, stating the car can still be driven but should be serviced. Upon inspection, no issues were identified. Consistent fault codes for the active kidney grille shutters appear, but no check engine light is illuminated. These recurring warnings create uncertainty about the vehicle’s reliability and the accuracy of its diagnostics. The combination of these issues places the driver, passengers, and others at risk. A thorough investigation is needed to identify and resolve the root causes. All systems are available for inspection upon request.
Additional Notes:
The vehicle has persistent issues with its software and safety systems, creating significant safety risks. The Remote Software Upgrade feature fails to install, despite indicating it is “ready to install” with preparations complete. This prevents critical updates that could address safety and performance defects. BMW Customer Support was unable to resolve the issue, and a local dealership confirmed no hardware faults but could not address the software issue due to limitations as a non-BMW-certified service center. Several critical safety features also do not function properly. The Blind Spot Warning system has never issued alerts, leaving the driver unaware of vehicles in adjacent lanes. The Forward Collision Warning system has never activated, even in close proximity to other vehicles. The Lane Departure Warning fails to consistently activate, while Lane Keeping Assistance operates only intermittently, despite being designed to engage above 40 mph. Additionally, the Parking Collision Warning and Rear Cross Traffic Warning systems have never provided alerts, even when obstacles or approaching vehicles are present. These malfunctions severely compromise the vehicle’s ability to prevent accidents and ensure safety. The vehicle also intermittently displays drivetrain failure warnings, stating the car can still be driven but should be serviced. Upon inspection, no issues were identified. Consistent fault codes for the active kidney grille shutters appear, but no check engine light is illuminated. These recurring warnings create uncertainty about the vehicle’s reliability and the accuracy of its diagnostics. The combination of these issues places the driver, passengers, and others at risk. A thorough investigation is needed to identify and resolve the root causes. All systems are available for inspection upon request.
Mfg Campaign: 11638172
Recall Date: Jan 23, 2025
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
I started my vicheal up and turned the heater on on my 330i 2020i bmw I sat there for about 15 mins and noticed a smoke smell I stepped out my car and realized my car was on fire! No sensors went off saying car had any issues regarding coolant or engine oil or anything so I have zero idea what started my car fire Police and fire rescue was there Fire investigation is making a report an insurance representative will be inspecting From what I see online bmw was been having issues with 3 series randomly catching fire either by faulty water pump? By a short circuit? The vicheal is completely totaled my safety was at risk if I wouldve started driving and didn't notice it would've been way wrose than what happened unsure where insurance will be taking the vicheal to
Corrective Action:
I started my vicheal up and turned the heater on on my 330i 2020i bmw I sat there for about 15 mins and noticed a smoke smell I stepped out my car and realized my car was on fire! No sensors went off saying car had any issues regarding coolant or engine oil or anything so I have zero idea what started my car fire Police and fire rescue was there Fire investigation is making a report an insurance representative will be inspecting From what I see online bmw was been having issues with 3 series randomly catching fire either by faulty water pump? By a short circuit? The vicheal is completely totaled my safety was at risk if I wouldve started driving and didn't notice it would've been way wrose than what happened unsure where insurance will be taking the vicheal to
Additional Notes:
I started my vicheal up and turned the heater on on my 330i 2020i bmw I sat there for about 15 mins and noticed a smoke smell I stepped out my car and realized my car was on fire! No sensors went off saying car had any issues regarding coolant or engine oil or anything so I have zero idea what started my car fire Police and fire rescue was there Fire investigation is making a report an insurance representative will be inspecting From what I see online bmw was been having issues with 3 series randomly catching fire either by faulty water pump? By a short circuit? The vicheal is completely totaled my safety was at risk if I wouldve started driving and didn't notice it would've been way wrose than what happened unsure where insurance will be taking the vicheal to
Mfg Campaign: 11635181
Recall Date: Jan 10, 2025
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
Error in vehicle computer software causing check engine light to show error in active grill position sensor, could lead to engine not properly cooling. Manufacturer error.
Corrective Action:
Error in vehicle computer software causing check engine light to show error in active grill position sensor, could lead to engine not properly cooling. Manufacturer error.
Additional Notes:
Error in vehicle computer software causing check engine light to show error in active grill position sensor, could lead to engine not properly cooling. Manufacturer error.
Mfg Campaign: 11631731
Recall Date: Dec 20, 2024
Bmw Of North America, Llc
Defect Description:
SUSPENSION
Potential Consequences:
The drivers side front tie rod buckled while backing into a parking space at less than 5mph. This vehicle had pulled out of our home garage and driveway just 5 minutes prior to tie rod buckling. The car was fully operational with no steering issues. NO IMPACT had taken place in the time from garage cam video until vehicle was pulling into a parking space and steering was off for one tire. Vehicle could not steer correctly to be parked so we had it towed to Hafkemeyer Motors. Before the vehicle arrived they told us it sounded like a tie rod was broken, which is likely due to impact. NO IMPACT occurred. Upon inspection of the vehicle, two separate technicians agreed this vehicle has no signs of any impact. This tie rod appears to have buckled for no reason. They reported that 2018-2019 model years of this same vehicle had a tie rod defect which resulted in a recall and replacement. With no evidence of any impact, they recommended replacing the both front drivers and passenger side tie rods because they feared the same thing could happen to the other side. We have video of the vehicle leaving home 5 minutes before the buckle happened and the vehicle was operational with no steering issues at all. Mechanic took photos of the undercarriage of the vehicle to show buckled tie rod and lack of any evidence of impact to the vehicle. They also noted in their reporting system what was observed and replaced. We believe this recall may need to be expanded to include additional model years or vehicles with this same tie rod defect. This car has less than 50K miles and no crashes or impact. This tie rod should not have buckled like this. Show below are photos of both front tie rods as well as mechanic notes and receipt for work done. I cannot upload the video of the operational vehicle, but it can be viewed in my DropBox folder here: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The drivers side front tie rod buckled while backing into a parking space at less than 5mph. This vehicle had pulled out of our home garage and driveway just 5 minutes prior to tie rod buckling. The car was fully operational with no steering issues. NO IMPACT had taken place in the time from garage cam video until vehicle was pulling into a parking space and steering was off for one tire. Vehicle could not steer correctly to be parked so we had it towed to Hafkemeyer Motors. Before the vehicle arrived they told us it sounded like a tie rod was broken, which is likely due to impact. NO IMPACT occurred. Upon inspection of the vehicle, two separate technicians agreed this vehicle has no signs of any impact. This tie rod appears to have buckled for no reason. They reported that 2018-2019 model years of this same vehicle had a tie rod defect which resulted in a recall and replacement. With no evidence of any impact, they recommended replacing the both front drivers and passenger side tie rods because they feared the same thing could happen to the other side. We have video of the vehicle leaving home 5 minutes before the buckle happened and the vehicle was operational with no steering issues at all. Mechanic took photos of the undercarriage of the vehicle to show buckled tie rod and lack of any evidence of impact to the vehicle. They also noted in their reporting system what was observed and replaced. We believe this recall may need to be expanded to include additional model years or vehicles with this same tie rod defect. This car has less than 50K miles and no crashes or impact. This tie rod should not have buckled like this. Show below are photos of both front tie rods as well as mechanic notes and receipt for work done. I cannot upload the video of the operational vehicle, but it can be viewed in my DropBox folder here: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The drivers side front tie rod buckled while backing into a parking space at less than 5mph. This vehicle had pulled out of our home garage and driveway just 5 minutes prior to tie rod buckling. The car was fully operational with no steering issues. NO IMPACT had taken place in the time from garage cam video until vehicle was pulling into a parking space and steering was off for one tire. Vehicle could not steer correctly to be parked so we had it towed to Hafkemeyer Motors. Before the vehicle arrived they told us it sounded like a tie rod was broken, which is likely due to impact. NO IMPACT occurred. Upon inspection of the vehicle, two separate technicians agreed this vehicle has no signs of any impact. This tie rod appears to have buckled for no reason. They reported that 2018-2019 model years of this same vehicle had a tie rod defect which resulted in a recall and replacement. With no evidence of any impact, they recommended replacing the both front drivers and passenger side tie rods because they feared the same thing could happen to the other side. We have video of the vehicle leaving home 5 minutes before the buckle happened and the vehicle was operational with no steering issues at all. Mechanic took photos of the undercarriage of the vehicle to show buckled tie rod and lack of any evidence of impact to the vehicle. They also noted in their reporting system what was observed and replaced. We believe this recall may need to be expanded to include additional model years or vehicles with this same tie rod defect. This car has less than 50K miles and no crashes or impact. This tie rod should not have buckled like this. Show below are photos of both front tie rods as well as mechanic notes and receipt for work done. I cannot upload the video of the operational vehicle, but it can be viewed in my DropBox folder here: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11631630
Recall Date: Dec 19, 2024
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2020 BMW 330I. The contact stated that while driving at an undisclosed speed, the vehicle shuddered with an abnormal sound coming from underneath the vehicle. The vehicle was taken to a local independent mechanic where it was diagnosed that the bearing and motor mount needed to be replaced. Upon further investigation, the contact stated that the failure was related to NHTSA Campaign Number: 19V732000 (Engine); however, the VIN was not included. The local dealer was contacted, but the vehicle was not diagnosed or repaired because the VIN not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2020 BMW 330I. The contact stated that while driving at an undisclosed speed, the vehicle shuddered with an abnormal sound coming from underneath the vehicle. The vehicle was taken to a local independent mechanic where it was diagnosed that the bearing and motor mount needed to be replaced. Upon further investigation, the contact stated that the failure was related to NHTSA Campaign Number: 19V732000 (Engine); however, the VIN was not included. The local dealer was contacted, but the vehicle was not diagnosed or repaired because the VIN not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2020 BMW 330I. The contact stated that while driving at an undisclosed speed, the vehicle shuddered with an abnormal sound coming from underneath the vehicle. The vehicle was taken to a local independent mechanic where it was diagnosed that the bearing and motor mount needed to be replaced. Upon further investigation, the contact stated that the failure was related to NHTSA Campaign Number: 19V732000 (Engine); however, the VIN was not included. The local dealer was contacted, but the vehicle was not diagnosed or repaired because the VIN not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
Mfg Campaign: 11610398
Recall Date: Aug 23, 2024
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Over time, the wiring harness going to the knee air bag(s) can rub against the metal support tubes for the instrument panel, chafing and damaging the wiring. SIB 65 20 22
Corrective Action:
Over time, the wiring harness going to the knee air bag(s) can rub against the metal support tubes for the instrument panel, chafing and damaging the wiring. SIB 65 20 22
Additional Notes:
Over time, the wiring harness going to the knee air bag(s) can rub against the metal support tubes for the instrument panel, chafing and damaging the wiring. SIB 65 20 22
Mfg Campaign: 11608618
Recall Date: Aug 14, 2024
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Over time, the wiring harness going to the knee air bag(s) can rub against the metal support tubes for the instrument panel, chafing and damaging the wiring. SIB 65 20 22
Corrective Action:
Over time, the wiring harness going to the knee air bag(s) can rub against the metal support tubes for the instrument panel, chafing and damaging the wiring. SIB 65 20 22
Additional Notes:
Over time, the wiring harness going to the knee air bag(s) can rub against the metal support tubes for the instrument panel, chafing and damaging the wiring. SIB 65 20 22
Mfg Campaign: 11608618
Recall Date: Aug 14, 2024
Bmw Of North America, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
It's been about 3 weeks since the most BMW recent software update, (11/2023.50) has downloaded to my vehicle via the BMW connected drive services. This is the second time that over the air, BMW connected drive upgrades have failed to install on my vehicle. As before, the upgrade has downloaded to the automobile but will not activate as has happened successfully in the past. The above upgrade is supposed to solve a safety/visability problem, a stated legal requirement, pertaining to the position of the heads up display. I have consulted with BMW customer relations and Technical advisors. I received and followed several sets of recommended self-install procedures without success. I was the advised to contact my BMW Service Center in Seattle who would be able to install the update. However, they, in turn, advised me the problem was related to a weak battery. My local mechanic subsequently test the batter and indicated no discernible problem and no current need for its replacement. I’ve seen a variety of internet comments indicating other owners with similar unresolved problems with the BMW system. There appears to be no hardware or direct software install alternative. There is nothing like a recall in place to solve this problem. Given this latest update is required in part to meet safety requirements related to the vehicle heads up display, I am hoping your assistance will resolve this matter quickly. Thank you in advance -
Corrective Action:
It's been about 3 weeks since the most BMW recent software update, (11/2023.50) has downloaded to my vehicle via the BMW connected drive services. This is the second time that over the air, BMW connected drive upgrades have failed to install on my vehicle. As before, the upgrade has downloaded to the automobile but will not activate as has happened successfully in the past. The above upgrade is supposed to solve a safety/visability problem, a stated legal requirement, pertaining to the position of the heads up display. I have consulted with BMW customer relations and Technical advisors. I received and followed several sets of recommended self-install procedures without success. I was the advised to contact my BMW Service Center in Seattle who would be able to install the update. However, they, in turn, advised me the problem was related to a weak battery. My local mechanic subsequently test the batter and indicated no discernible problem and no current need for its replacement. I’ve seen a variety of internet comments indicating other owners with similar unresolved problems with the BMW system. There appears to be no hardware or direct software install alternative. There is nothing like a recall in place to solve this problem. Given this latest update is required in part to meet safety requirements related to the vehicle heads up display, I am hoping your assistance will resolve this matter quickly. Thank you in advance -
Additional Notes:
It's been about 3 weeks since the most BMW recent software update, (11/2023.50) has downloaded to my vehicle via the BMW connected drive services. This is the second time that over the air, BMW connected drive upgrades have failed to install on my vehicle. As before, the upgrade has downloaded to the automobile but will not activate as has happened successfully in the past. The above upgrade is supposed to solve a safety/visability problem, a stated legal requirement, pertaining to the position of the heads up display. I have consulted with BMW customer relations and Technical advisors. I received and followed several sets of recommended self-install procedures without success. I was the advised to contact my BMW Service Center in Seattle who would be able to install the update. However, they, in turn, advised me the problem was related to a weak battery. My local mechanic subsequently test the batter and indicated no discernible problem and no current need for its replacement. I’ve seen a variety of internet comments indicating other owners with similar unresolved problems with the BMW system. There appears to be no hardware or direct software install alternative. There is nothing like a recall in place to solve this problem. Given this latest update is required in part to meet safety requirements related to the vehicle heads up display, I am hoping your assistance will resolve this matter quickly. Thank you in advance -
Mfg Campaign: 11607130
Recall Date: Aug 7, 2024
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
It's been about 3 weeks since the most BMW recent software update, (11/2023.50) has downloaded to my vehicle via the BMW connected drive services. This is the second time that over the air, BMW connected drive upgrades have failed to install on my vehicle. As before, the upgrade has downloaded to the automobile but will not activate as has happened successfully in the past. The above upgrade is supposed to solve a safety/visability problem, a stated legal requirement, pertaining to the position of the heads up display. I have consulted with BMW customer relations and Technical advisors. I received and followed several sets of recommended self-install procedures without success. I was the advised to contact my BMW Service Center in Seattle who would be able to install the update. However, they, in turn, advised me the problem was related to a weak battery. My local mechanic subsequently test the batter and indicated no discernible problem and no current need for its replacement. I’ve seen a variety of internet comments indicating other owners with similar unresolved problems with the BMW system. There appears to be no hardware or direct software install alternative. There is nothing like a recall in place to solve this problem. Given this latest update is required in part to meet safety requirements related to the vehicle heads up display, I am hoping your assistance will resolve this matter quickly. Thank you in advance -
Corrective Action:
It's been about 3 weeks since the most BMW recent software update, (11/2023.50) has downloaded to my vehicle via the BMW connected drive services. This is the second time that over the air, BMW connected drive upgrades have failed to install on my vehicle. As before, the upgrade has downloaded to the automobile but will not activate as has happened successfully in the past. The above upgrade is supposed to solve a safety/visability problem, a stated legal requirement, pertaining to the position of the heads up display. I have consulted with BMW customer relations and Technical advisors. I received and followed several sets of recommended self-install procedures without success. I was the advised to contact my BMW Service Center in Seattle who would be able to install the update. However, they, in turn, advised me the problem was related to a weak battery. My local mechanic subsequently test the batter and indicated no discernible problem and no current need for its replacement. I’ve seen a variety of internet comments indicating other owners with similar unresolved problems with the BMW system. There appears to be no hardware or direct software install alternative. There is nothing like a recall in place to solve this problem. Given this latest update is required in part to meet safety requirements related to the vehicle heads up display, I am hoping your assistance will resolve this matter quickly. Thank you in advance -
Additional Notes:
It's been about 3 weeks since the most BMW recent software update, (11/2023.50) has downloaded to my vehicle via the BMW connected drive services. This is the second time that over the air, BMW connected drive upgrades have failed to install on my vehicle. As before, the upgrade has downloaded to the automobile but will not activate as has happened successfully in the past. The above upgrade is supposed to solve a safety/visability problem, a stated legal requirement, pertaining to the position of the heads up display. I have consulted with BMW customer relations and Technical advisors. I received and followed several sets of recommended self-install procedures without success. I was the advised to contact my BMW Service Center in Seattle who would be able to install the update. However, they, in turn, advised me the problem was related to a weak battery. My local mechanic subsequently test the batter and indicated no discernible problem and no current need for its replacement. I’ve seen a variety of internet comments indicating other owners with similar unresolved problems with the BMW system. There appears to be no hardware or direct software install alternative. There is nothing like a recall in place to solve this problem. Given this latest update is required in part to meet safety requirements related to the vehicle heads up display, I am hoping your assistance will resolve this matter quickly. Thank you in advance -
Mfg Campaign: 11607130
Recall Date: Aug 7, 2024
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
Passenger safety restraint system warning occurred. meaning passenger air bag is not effective. Upon searching internet for the problem I realized this has been a common issue with BMW's for years. It is a very expensive fix and is a safety hazard. My dealership wants $2700 to fix the pressure sensor in the passenger seat. Until I can get this fixed I am not going to transport any passengers in the front seat, just to be safe.
Corrective Action:
Passenger safety restraint system warning occurred. meaning passenger air bag is not effective. Upon searching internet for the problem I realized this has been a common issue with BMW's for years. It is a very expensive fix and is a safety hazard. My dealership wants $2700 to fix the pressure sensor in the passenger seat. Until I can get this fixed I am not going to transport any passengers in the front seat, just to be safe.
Additional Notes:
Passenger safety restraint system warning occurred. meaning passenger air bag is not effective. Upon searching internet for the problem I realized this has been a common issue with BMW's for years. It is a very expensive fix and is a safety hazard. My dealership wants $2700 to fix the pressure sensor in the passenger seat. Until I can get this fixed I am not going to transport any passengers in the front seat, just to be safe.
Mfg Campaign: 11593210
Recall Date: Jun 8, 2024
Bmw Of North America, Llc
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2020 BMW 330i. The contact stated that the headlight housings would become foggy whenever it rained. The contact stated that the failure had caused the low beam lights to be diffused and to fail to illuminate the roadway beyond 15-30 feet. The vehicle was taken to the dealer with photos of the foggy headlight housings, but the dealer informed the contact that they could not replicate the failure because the headlight housings were clear the time. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 34,000.
Corrective Action:
The contact owns a 2020 BMW 330i. The contact stated that the headlight housings would become foggy whenever it rained. The contact stated that the failure had caused the low beam lights to be diffused and to fail to illuminate the roadway beyond 15-30 feet. The vehicle was taken to the dealer with photos of the foggy headlight housings, but the dealer informed the contact that they could not replicate the failure because the headlight housings were clear the time. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 34,000.
Additional Notes:
The contact owns a 2020 BMW 330i. The contact stated that the headlight housings would become foggy whenever it rained. The contact stated that the failure had caused the low beam lights to be diffused and to fail to illuminate the roadway beyond 15-30 feet. The vehicle was taken to the dealer with photos of the foggy headlight housings, but the dealer informed the contact that they could not replicate the failure because the headlight housings were clear the time. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 34,000.
Mfg Campaign: 11576095
Recall Date: Mar 7, 2024
Bmw Of North America, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The lower active grill on my 2020 BMW 330i failed. I purchased the vehicle on January 24th. On February 27th, the check engine light came on. I called the dealership I bought it from. They told me they did not have the necessary technology to diagnose, so I took it to a BMW mechanic. The mechanic told me it is a known warranty issue with this particular BMW, and that BMW should fix it for free under the limited warranty bulletin. When I tried to contact BMW about this issue, they refused to pay for it stating that my specific VIN number was not affected by this issue, and therefore they wouldn't pay for it. This makes no sense seeing as it is a clearly known issue with an active bulletin out for the same exact year make and model as my vehicle. The production clearly did not change enough to fix the issue, so my vehicle should be included in the limited warranty/recall. The flaps can get stuck closed, which can cause the car to overheat quickly, which can be extremely unsafe. BMW refused to even look at the vehicle to see if the issue was in fact the warranty issue without me paying a $250 diagnostic fee, when I had just paid to have it diagnosed at a different BMW mechanic.
Corrective Action:
The lower active grill on my 2020 BMW 330i failed. I purchased the vehicle on January 24th. On February 27th, the check engine light came on. I called the dealership I bought it from. They told me they did not have the necessary technology to diagnose, so I took it to a BMW mechanic. The mechanic told me it is a known warranty issue with this particular BMW, and that BMW should fix it for free under the limited warranty bulletin. When I tried to contact BMW about this issue, they refused to pay for it stating that my specific VIN number was not affected by this issue, and therefore they wouldn't pay for it. This makes no sense seeing as it is a clearly known issue with an active bulletin out for the same exact year make and model as my vehicle. The production clearly did not change enough to fix the issue, so my vehicle should be included in the limited warranty/recall. The flaps can get stuck closed, which can cause the car to overheat quickly, which can be extremely unsafe. BMW refused to even look at the vehicle to see if the issue was in fact the warranty issue without me paying a $250 diagnostic fee, when I had just paid to have it diagnosed at a different BMW mechanic.
Additional Notes:
The lower active grill on my 2020 BMW 330i failed. I purchased the vehicle on January 24th. On February 27th, the check engine light came on. I called the dealership I bought it from. They told me they did not have the necessary technology to diagnose, so I took it to a BMW mechanic. The mechanic told me it is a known warranty issue with this particular BMW, and that BMW should fix it for free under the limited warranty bulletin. When I tried to contact BMW about this issue, they refused to pay for it stating that my specific VIN number was not affected by this issue, and therefore they wouldn't pay for it. This makes no sense seeing as it is a clearly known issue with an active bulletin out for the same exact year make and model as my vehicle. The production clearly did not change enough to fix the issue, so my vehicle should be included in the limited warranty/recall. The flaps can get stuck closed, which can cause the car to overheat quickly, which can be extremely unsafe. BMW refused to even look at the vehicle to see if the issue was in fact the warranty issue without me paying a $250 diagnostic fee, when I had just paid to have it diagnosed at a different BMW mechanic.
Mfg Campaign: 11575902
Recall Date: Mar 6, 2024
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