Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Bmw Of North America, Llc
Safety Issue:
BMW of North America, LLC. (BMW) is recalling certain 2012-2015 X1 sDrive28i, X1 xDrive28i, 2012-2016 Z4 sDrive28i, 528i, 528i xDrive, 328i, 328xi, 2016-2018 X5 xdrive 40e, 2014-2016 228i, 228xi, 428i, 428i xDrive, 328xi Gran Turismo, 2013-2017 X3 sDrive28i, X3 xDrive28i, 2015-2018 X4 xDrive28i, 2015-2016 428xi vehicles. An improperly sealed electrical connector on the water pump may be exposed to water and short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 13, 2024
Consumer Complaints
87 ComplaintsBmw Of North America, Llc
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SUNROOF GLASS EXPLODED. NO INJURY AS ROOF SLIDER (THIN SLIDE PANEL UNDERNEATH GLASS) WAS CLOSED. VEHICLE WAS IN MOTION ON HIGHWAY TRAVELING APPROXIMATELY 40 MPH. NO APPARENT IMPACT POINT, GLASS APPEARS TO BE EXPANDED OUTWARD (VS. INWARD).
Corrective Action:
SUNROOF GLASS EXPLODED. NO INJURY AS ROOF SLIDER (THIN SLIDE PANEL UNDERNEATH GLASS) WAS CLOSED. VEHICLE WAS IN MOTION ON HIGHWAY TRAVELING APPROXIMATELY 40 MPH. NO APPARENT IMPACT POINT, GLASS APPEARS TO BE EXPANDED OUTWARD (VS. INWARD).
Additional Notes:
SUNROOF GLASS EXPLODED. NO INJURY AS ROOF SLIDER (THIN SLIDE PANEL UNDERNEATH GLASS) WAS CLOSED. VEHICLE WAS IN MOTION ON HIGHWAY TRAVELING APPROXIMATELY 40 MPH. NO APPARENT IMPACT POINT, GLASS APPEARS TO BE EXPANDED OUTWARD (VS. INWARD).
Mfg Campaign: 11063253
Recall Date: Jan 17, 2018
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I WAS TURNING INTO A PARKING SPACE WHEN THE CAR ACCELERATED OVER THE PARKING BARRIER AND CRASHED INTO A POST.
Corrective Action:
I WAS TURNING INTO A PARKING SPACE WHEN THE CAR ACCELERATED OVER THE PARKING BARRIER AND CRASHED INTO A POST.
Additional Notes:
I WAS TURNING INTO A PARKING SPACE WHEN THE CAR ACCELERATED OVER THE PARKING BARRIER AND CRASHED INTO A POST.
Mfg Campaign: 11062671
Recall Date: Jan 14, 2018
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING HOME TODAY 11/16/2016 - I WAS IN A RESIDENTIAL AREA WITH THE SPEED LIMIT OF 25 AND THE POWER CUT OUT ON THE CAR. I WAS ABLE TO SAFELY PULL OVER AND RESTART THE VEHICLE TO GET HOME. I CALLED BMW ROADSIDE AND HAD THE VEHICLE TOWED TO THE DEALERSHIP
Corrective Action:
WHILE DRIVING HOME TODAY 11/16/2016 - I WAS IN A RESIDENTIAL AREA WITH THE SPEED LIMIT OF 25 AND THE POWER CUT OUT ON THE CAR. I WAS ABLE TO SAFELY PULL OVER AND RESTART THE VEHICLE TO GET HOME. I CALLED BMW ROADSIDE AND HAD THE VEHICLE TOWED TO THE DEALERSHIP
Additional Notes:
WHILE DRIVING HOME TODAY 11/16/2016 - I WAS IN A RESIDENTIAL AREA WITH THE SPEED LIMIT OF 25 AND THE POWER CUT OUT ON THE CAR. I WAS ABLE TO SAFELY PULL OVER AND RESTART THE VEHICLE TO GET HOME. I CALLED BMW ROADSIDE AND HAD THE VEHICLE TOWED TO THE DEALERSHIP
Mfg Campaign: 10926557
Recall Date: Nov 16, 2016
Bmw Of North America, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIS VEHICLE SUDDENLY SHUT OFF IN THE MIDDLE OF THE INTERSECTION. THE ENTIRE CAR SHUT OFF AND WOULD NOT START AGAIN. YOU COULD NOT PUT THE CAR IN NEUTRAL EITHER TO GET IT OFF THE ROAD. THE CAR WOULD NOT MOVE. THIS VEHICLE WAS ON A 6 LANE ROAD STARTING TO GO FROM THE INTERSECTION. I KNOW THIS HAS HAPPENED TO ANOTHER PERSON WITH AN X3 AS WELL. BMW IS CLAIMING THIS DOESN'T HAPPEN. I WAS DRIVING A RALPH SCHOMP BMW LOANER AT THE TIME BECAUSE MY 2017 X3 WAS IN THE SHOP. I HAVE THE OTHER PERSON'S INFORMATION SHOULD YOU NEED IT. THIS IS A HUGE SAFETY ISSUE. THE OTHER PERSON THIS HAPPENED TO WAS ON A HIGHWAY WHEN IT HAPPENED. IT IS UNKNOWN TO ME WHAT CAUSED THIS, BUT THE VEHICLE FLASHED LIGHTS AND TOLD ME TO TURN OFF THE CAR. WHEN I DID, IT WOULD NOT START AGAIN. I AM CONCERNED THAT BMW IS HIDING THIS PROBLEM SINCE I KNOW THE SAME DEALERSHIP HAS HAD THIS ISSUE BEFORE WITH THE SAME VEHICLE. PEOPLE NEED TO BE AWARE OF THIS ISSUE. THANK YOU. *TR
Corrective Action:
THIS VEHICLE SUDDENLY SHUT OFF IN THE MIDDLE OF THE INTERSECTION. THE ENTIRE CAR SHUT OFF AND WOULD NOT START AGAIN. YOU COULD NOT PUT THE CAR IN NEUTRAL EITHER TO GET IT OFF THE ROAD. THE CAR WOULD NOT MOVE. THIS VEHICLE WAS ON A 6 LANE ROAD STARTING TO GO FROM THE INTERSECTION. I KNOW THIS HAS HAPPENED TO ANOTHER PERSON WITH AN X3 AS WELL. BMW IS CLAIMING THIS DOESN'T HAPPEN. I WAS DRIVING A RALPH SCHOMP BMW LOANER AT THE TIME BECAUSE MY 2017 X3 WAS IN THE SHOP. I HAVE THE OTHER PERSON'S INFORMATION SHOULD YOU NEED IT. THIS IS A HUGE SAFETY ISSUE. THE OTHER PERSON THIS HAPPENED TO WAS ON A HIGHWAY WHEN IT HAPPENED. IT IS UNKNOWN TO ME WHAT CAUSED THIS, BUT THE VEHICLE FLASHED LIGHTS AND TOLD ME TO TURN OFF THE CAR. WHEN I DID, IT WOULD NOT START AGAIN. I AM CONCERNED THAT BMW IS HIDING THIS PROBLEM SINCE I KNOW THE SAME DEALERSHIP HAS HAD THIS ISSUE BEFORE WITH THE SAME VEHICLE. PEOPLE NEED TO BE AWARE OF THIS ISSUE. THANK YOU. *TR
Additional Notes:
THIS VEHICLE SUDDENLY SHUT OFF IN THE MIDDLE OF THE INTERSECTION. THE ENTIRE CAR SHUT OFF AND WOULD NOT START AGAIN. YOU COULD NOT PUT THE CAR IN NEUTRAL EITHER TO GET IT OFF THE ROAD. THE CAR WOULD NOT MOVE. THIS VEHICLE WAS ON A 6 LANE ROAD STARTING TO GO FROM THE INTERSECTION. I KNOW THIS HAS HAPPENED TO ANOTHER PERSON WITH AN X3 AS WELL. BMW IS CLAIMING THIS DOESN'T HAPPEN. I WAS DRIVING A RALPH SCHOMP BMW LOANER AT THE TIME BECAUSE MY 2017 X3 WAS IN THE SHOP. I HAVE THE OTHER PERSON'S INFORMATION SHOULD YOU NEED IT. THIS IS A HUGE SAFETY ISSUE. THE OTHER PERSON THIS HAPPENED TO WAS ON A HIGHWAY WHEN IT HAPPENED. IT IS UNKNOWN TO ME WHAT CAUSED THIS, BUT THE VEHICLE FLASHED LIGHTS AND TOLD ME TO TURN OFF THE CAR. WHEN I DID, IT WOULD NOT START AGAIN. I AM CONCERNED THAT BMW IS HIDING THIS PROBLEM SINCE I KNOW THE SAME DEALERSHIP HAS HAD THIS ISSUE BEFORE WITH THE SAME VEHICLE. PEOPLE NEED TO BE AWARE OF THIS ISSUE. THANK YOU. *TR
Mfg Campaign: 10910122
Recall Date: Sep 28, 2016
Bmw Of North America, Llc
Defect Description:
ENGINE
Potential Consequences:
THIS VEHICLE SUDDENLY SHUT OFF IN THE MIDDLE OF THE INTERSECTION. THE ENTIRE CAR SHUT OFF AND WOULD NOT START AGAIN. YOU COULD NOT PUT THE CAR IN NEUTRAL EITHER TO GET IT OFF THE ROAD. THE CAR WOULD NOT MOVE. THIS VEHICLE WAS ON A 6 LANE ROAD STARTING TO GO FROM THE INTERSECTION. I KNOW THIS HAS HAPPENED TO ANOTHER PERSON WITH AN X3 AS WELL. BMW IS CLAIMING THIS DOESN'T HAPPEN. I WAS DRIVING A RALPH SCHOMP BMW LOANER AT THE TIME BECAUSE MY 2017 X3 WAS IN THE SHOP. I HAVE THE OTHER PERSON'S INFORMATION SHOULD YOU NEED IT. THIS IS A HUGE SAFETY ISSUE. THE OTHER PERSON THIS HAPPENED TO WAS ON A HIGHWAY WHEN IT HAPPENED. IT IS UNKNOWN TO ME WHAT CAUSED THIS, BUT THE VEHICLE FLASHED LIGHTS AND TOLD ME TO TURN OFF THE CAR. WHEN I DID, IT WOULD NOT START AGAIN. I AM CONCERNED THAT BMW IS HIDING THIS PROBLEM SINCE I KNOW THE SAME DEALERSHIP HAS HAD THIS ISSUE BEFORE WITH THE SAME VEHICLE. PEOPLE NEED TO BE AWARE OF THIS ISSUE. THANK YOU. *TR
Corrective Action:
THIS VEHICLE SUDDENLY SHUT OFF IN THE MIDDLE OF THE INTERSECTION. THE ENTIRE CAR SHUT OFF AND WOULD NOT START AGAIN. YOU COULD NOT PUT THE CAR IN NEUTRAL EITHER TO GET IT OFF THE ROAD. THE CAR WOULD NOT MOVE. THIS VEHICLE WAS ON A 6 LANE ROAD STARTING TO GO FROM THE INTERSECTION. I KNOW THIS HAS HAPPENED TO ANOTHER PERSON WITH AN X3 AS WELL. BMW IS CLAIMING THIS DOESN'T HAPPEN. I WAS DRIVING A RALPH SCHOMP BMW LOANER AT THE TIME BECAUSE MY 2017 X3 WAS IN THE SHOP. I HAVE THE OTHER PERSON'S INFORMATION SHOULD YOU NEED IT. THIS IS A HUGE SAFETY ISSUE. THE OTHER PERSON THIS HAPPENED TO WAS ON A HIGHWAY WHEN IT HAPPENED. IT IS UNKNOWN TO ME WHAT CAUSED THIS, BUT THE VEHICLE FLASHED LIGHTS AND TOLD ME TO TURN OFF THE CAR. WHEN I DID, IT WOULD NOT START AGAIN. I AM CONCERNED THAT BMW IS HIDING THIS PROBLEM SINCE I KNOW THE SAME DEALERSHIP HAS HAD THIS ISSUE BEFORE WITH THE SAME VEHICLE. PEOPLE NEED TO BE AWARE OF THIS ISSUE. THANK YOU. *TR
Additional Notes:
THIS VEHICLE SUDDENLY SHUT OFF IN THE MIDDLE OF THE INTERSECTION. THE ENTIRE CAR SHUT OFF AND WOULD NOT START AGAIN. YOU COULD NOT PUT THE CAR IN NEUTRAL EITHER TO GET IT OFF THE ROAD. THE CAR WOULD NOT MOVE. THIS VEHICLE WAS ON A 6 LANE ROAD STARTING TO GO FROM THE INTERSECTION. I KNOW THIS HAS HAPPENED TO ANOTHER PERSON WITH AN X3 AS WELL. BMW IS CLAIMING THIS DOESN'T HAPPEN. I WAS DRIVING A RALPH SCHOMP BMW LOANER AT THE TIME BECAUSE MY 2017 X3 WAS IN THE SHOP. I HAVE THE OTHER PERSON'S INFORMATION SHOULD YOU NEED IT. THIS IS A HUGE SAFETY ISSUE. THE OTHER PERSON THIS HAPPENED TO WAS ON A HIGHWAY WHEN IT HAPPENED. IT IS UNKNOWN TO ME WHAT CAUSED THIS, BUT THE VEHICLE FLASHED LIGHTS AND TOLD ME TO TURN OFF THE CAR. WHEN I DID, IT WOULD NOT START AGAIN. I AM CONCERNED THAT BMW IS HIDING THIS PROBLEM SINCE I KNOW THE SAME DEALERSHIP HAS HAD THIS ISSUE BEFORE WITH THE SAME VEHICLE. PEOPLE NEED TO BE AWARE OF THIS ISSUE. THANK YOU. *TR
Mfg Campaign: 10910122
Recall Date: Sep 28, 2016
Bmw Of North America, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THIS VEHICLE SUDDENLY SHUT OFF IN THE MIDDLE OF THE INTERSECTION. THE ENTIRE CAR SHUT OFF AND WOULD NOT START AGAIN. YOU COULD NOT PUT THE CAR IN NEUTRAL EITHER TO GET IT OFF THE ROAD. THE CAR WOULD NOT MOVE. THIS VEHICLE WAS ON A 6 LANE ROAD STARTING TO GO FROM THE INTERSECTION. I KNOW THIS HAS HAPPENED TO ANOTHER PERSON WITH AN X3 AS WELL. BMW IS CLAIMING THIS DOESN'T HAPPEN. I WAS DRIVING A RALPH SCHOMP BMW LOANER AT THE TIME BECAUSE MY 2017 X3 WAS IN THE SHOP. I HAVE THE OTHER PERSON'S INFORMATION SHOULD YOU NEED IT. THIS IS A HUGE SAFETY ISSUE. THE OTHER PERSON THIS HAPPENED TO WAS ON A HIGHWAY WHEN IT HAPPENED. IT IS UNKNOWN TO ME WHAT CAUSED THIS, BUT THE VEHICLE FLASHED LIGHTS AND TOLD ME TO TURN OFF THE CAR. WHEN I DID, IT WOULD NOT START AGAIN. I AM CONCERNED THAT BMW IS HIDING THIS PROBLEM SINCE I KNOW THE SAME DEALERSHIP HAS HAD THIS ISSUE BEFORE WITH THE SAME VEHICLE. PEOPLE NEED TO BE AWARE OF THIS ISSUE. THANK YOU. *TR
Corrective Action:
THIS VEHICLE SUDDENLY SHUT OFF IN THE MIDDLE OF THE INTERSECTION. THE ENTIRE CAR SHUT OFF AND WOULD NOT START AGAIN. YOU COULD NOT PUT THE CAR IN NEUTRAL EITHER TO GET IT OFF THE ROAD. THE CAR WOULD NOT MOVE. THIS VEHICLE WAS ON A 6 LANE ROAD STARTING TO GO FROM THE INTERSECTION. I KNOW THIS HAS HAPPENED TO ANOTHER PERSON WITH AN X3 AS WELL. BMW IS CLAIMING THIS DOESN'T HAPPEN. I WAS DRIVING A RALPH SCHOMP BMW LOANER AT THE TIME BECAUSE MY 2017 X3 WAS IN THE SHOP. I HAVE THE OTHER PERSON'S INFORMATION SHOULD YOU NEED IT. THIS IS A HUGE SAFETY ISSUE. THE OTHER PERSON THIS HAPPENED TO WAS ON A HIGHWAY WHEN IT HAPPENED. IT IS UNKNOWN TO ME WHAT CAUSED THIS, BUT THE VEHICLE FLASHED LIGHTS AND TOLD ME TO TURN OFF THE CAR. WHEN I DID, IT WOULD NOT START AGAIN. I AM CONCERNED THAT BMW IS HIDING THIS PROBLEM SINCE I KNOW THE SAME DEALERSHIP HAS HAD THIS ISSUE BEFORE WITH THE SAME VEHICLE. PEOPLE NEED TO BE AWARE OF THIS ISSUE. THANK YOU. *TR
Additional Notes:
THIS VEHICLE SUDDENLY SHUT OFF IN THE MIDDLE OF THE INTERSECTION. THE ENTIRE CAR SHUT OFF AND WOULD NOT START AGAIN. YOU COULD NOT PUT THE CAR IN NEUTRAL EITHER TO GET IT OFF THE ROAD. THE CAR WOULD NOT MOVE. THIS VEHICLE WAS ON A 6 LANE ROAD STARTING TO GO FROM THE INTERSECTION. I KNOW THIS HAS HAPPENED TO ANOTHER PERSON WITH AN X3 AS WELL. BMW IS CLAIMING THIS DOESN'T HAPPEN. I WAS DRIVING A RALPH SCHOMP BMW LOANER AT THE TIME BECAUSE MY 2017 X3 WAS IN THE SHOP. I HAVE THE OTHER PERSON'S INFORMATION SHOULD YOU NEED IT. THIS IS A HUGE SAFETY ISSUE. THE OTHER PERSON THIS HAPPENED TO WAS ON A HIGHWAY WHEN IT HAPPENED. IT IS UNKNOWN TO ME WHAT CAUSED THIS, BUT THE VEHICLE FLASHED LIGHTS AND TOLD ME TO TURN OFF THE CAR. WHEN I DID, IT WOULD NOT START AGAIN. I AM CONCERNED THAT BMW IS HIDING THIS PROBLEM SINCE I KNOW THE SAME DEALERSHIP HAS HAD THIS ISSUE BEFORE WITH THE SAME VEHICLE. PEOPLE NEED TO BE AWARE OF THIS ISSUE. THANK YOU. *TR
Mfg Campaign: 10910122
Recall Date: Sep 28, 2016
Bmw Of North America, Llc
Defect Description:
AIR BAGS
Potential Consequences:
FRONT OF VEHICLE INVOLVED IN ACCIDENT. MY CAR REAR ENDED A CAR AND DAMAGE WAS ENOUGH TO FRACTURE MY STERNUM AND BREAK 2 RIBS TO ME. AIR BAGS DID NOT DEPLOY AND FRONT END WAS SEVERELY DAMAGED. FRONT IS PUSHED OVER FRONT TIRES AND HOOD FOLDED. I HAVE PHOTOS. VEHICLE WAS SLOWING FOR TRAFFIC AND TURN ON A CITY STREET.
Corrective Action:
FRONT OF VEHICLE INVOLVED IN ACCIDENT. MY CAR REAR ENDED A CAR AND DAMAGE WAS ENOUGH TO FRACTURE MY STERNUM AND BREAK 2 RIBS TO ME. AIR BAGS DID NOT DEPLOY AND FRONT END WAS SEVERELY DAMAGED. FRONT IS PUSHED OVER FRONT TIRES AND HOOD FOLDED. I HAVE PHOTOS. VEHICLE WAS SLOWING FOR TRAFFIC AND TURN ON A CITY STREET.
Additional Notes:
FRONT OF VEHICLE INVOLVED IN ACCIDENT. MY CAR REAR ENDED A CAR AND DAMAGE WAS ENOUGH TO FRACTURE MY STERNUM AND BREAK 2 RIBS TO ME. AIR BAGS DID NOT DEPLOY AND FRONT END WAS SEVERELY DAMAGED. FRONT IS PUSHED OVER FRONT TIRES AND HOOD FOLDED. I HAVE PHOTOS. VEHICLE WAS SLOWING FOR TRAFFIC AND TURN ON A CITY STREET.
Mfg Campaign: 10887878
Recall Date: Jul 22, 2016
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