Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2017-2020 A4 Allroad, A4 Sedan, 2018-2019 RS5 Coupe, 2019 RS5 Sportback, 2018-2020 A5 Cabriolet, A5 Coupe, A5 Sportback, S4 Sedan, S5 Cabriolet, S5 Coupe, and Audi S5 Sportback vehicles. The cable connecting the seat heater to the Passenger Occupant Detection System (PODS) may have a contact fault, causing the software to misdiagnose a malfunction and disable the passenger air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 74E3
Recall Date: Nov 10, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi RS5 Sportback, 2018 S5 Cabriolet, S5 Sportback, S5 Coupe, S4 Sedan, A5 Cabriolet, A5 Sportback, A5 Coupe, and 2017-2018 A4 Sedan and A4 Allroad vehicles. Oxidation on the Passenger Occupant Detection System (PODS) connecting cable may cause the software to misdiagnose a malfunction and disable the passenger air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 74D9
Recall Date: Jul 24, 2019
Consumer Complaints
34 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS DRIVING ON A BIG HIGHWAY DOING ABOUT 75MPH AND ALL OF A SUDDEN FOR NO REASON I GET A BIG PRESENSE WARNING FLASH ON MY CONSOLE, THEN A TRANSMISSION ERROR, THEN TIRE PRESSURE ERROR, THEN ENGINE MALFUNCTION ALL IN A ROW AND MY CAR JUST TOTALLY SHUTS OFF AND I HAD TO COAST OVER ONTO THE SHOULDER. I'M HONESTLY JUST SHOCKED I MANAGED TO GET TO THE SHOULDER WITHOUT BEING HIT BY SOMEONE. AFTER I TURNED THE CAR OFF AND BACK ON IT SEEMS TO BE OKAY OTHER THAN THE MALFUNCTION INDICATOR LAMP MIL LIGHT IS STILL ON. THIS HAPPENED MULTIPLE TIMES OVER SEVERAL MONTHS, PRESENSE WOULD ACCIDENTLY TRIGGER AND PUT MY CAR IN VERY COMPROMISING SITUATIONS AND ALMOST CAUSED A SERIOUS ACCIDENT MULTIPLE TIMES.
Corrective Action:
I WAS DRIVING ON A BIG HIGHWAY DOING ABOUT 75MPH AND ALL OF A SUDDEN FOR NO REASON I GET A BIG PRESENSE WARNING FLASH ON MY CONSOLE, THEN A TRANSMISSION ERROR, THEN TIRE PRESSURE ERROR, THEN ENGINE MALFUNCTION ALL IN A ROW AND MY CAR JUST TOTALLY SHUTS OFF AND I HAD TO COAST OVER ONTO THE SHOULDER. I'M HONESTLY JUST SHOCKED I MANAGED TO GET TO THE SHOULDER WITHOUT BEING HIT BY SOMEONE. AFTER I TURNED THE CAR OFF AND BACK ON IT SEEMS TO BE OKAY OTHER THAN THE MALFUNCTION INDICATOR LAMP MIL LIGHT IS STILL ON. THIS HAPPENED MULTIPLE TIMES OVER SEVERAL MONTHS, PRESENSE WOULD ACCIDENTLY TRIGGER AND PUT MY CAR IN VERY COMPROMISING SITUATIONS AND ALMOST CAUSED A SERIOUS ACCIDENT MULTIPLE TIMES.
Additional Notes:
I WAS DRIVING ON A BIG HIGHWAY DOING ABOUT 75MPH AND ALL OF A SUDDEN FOR NO REASON I GET A BIG PRESENSE WARNING FLASH ON MY CONSOLE, THEN A TRANSMISSION ERROR, THEN TIRE PRESSURE ERROR, THEN ENGINE MALFUNCTION ALL IN A ROW AND MY CAR JUST TOTALLY SHUTS OFF AND I HAD TO COAST OVER ONTO THE SHOULDER. I'M HONESTLY JUST SHOCKED I MANAGED TO GET TO THE SHOULDER WITHOUT BEING HIT BY SOMEONE. AFTER I TURNED THE CAR OFF AND BACK ON IT SEEMS TO BE OKAY OTHER THAN THE MALFUNCTION INDICATOR LAMP MIL LIGHT IS STILL ON. THIS HAPPENED MULTIPLE TIMES OVER SEVERAL MONTHS, PRESENSE WOULD ACCIDENTLY TRIGGER AND PUT MY CAR IN VERY COMPROMISING SITUATIONS AND ALMOST CAUSED A SERIOUS ACCIDENT MULTIPLE TIMES.
Mfg Campaign: 11289072
Recall Date: Dec 14, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS DRIVING ON A BIG HIGHWAY DOING ABOUT 75MPH AND ALL OF A SUDDEN FOR NO REASON I GET A BIG PRESENSE WARNING FLASH ON MY CONSOLE, THEN A TRANSMISSION ERROR, THEN TIRE PRESSURE ERROR, THEN ENGINE MALFUNCTION ALL IN A ROW AND MY CAR JUST TOTALLY SHUTS OFF AND I HAD TO COAST OVER ONTO THE SHOULDER. I'M HONESTLY JUST SHOCKED I MANAGED TO GET TO THE SHOULDER WITHOUT BEING HIT BY SOMEONE. AFTER I TURNED THE CAR OFF AND BACK ON IT SEEMS TO BE OKAY OTHER THAN THE MALFUNCTION INDICATOR LAMP MIL LIGHT IS STILL ON. THIS HAPPENED MULTIPLE TIMES OVER SEVERAL MONTHS, PRESENSE WOULD ACCIDENTLY TRIGGER AND PUT MY CAR IN VERY COMPROMISING SITUATIONS AND ALMOST CAUSED A SERIOUS ACCIDENT MULTIPLE TIMES.
Corrective Action:
I WAS DRIVING ON A BIG HIGHWAY DOING ABOUT 75MPH AND ALL OF A SUDDEN FOR NO REASON I GET A BIG PRESENSE WARNING FLASH ON MY CONSOLE, THEN A TRANSMISSION ERROR, THEN TIRE PRESSURE ERROR, THEN ENGINE MALFUNCTION ALL IN A ROW AND MY CAR JUST TOTALLY SHUTS OFF AND I HAD TO COAST OVER ONTO THE SHOULDER. I'M HONESTLY JUST SHOCKED I MANAGED TO GET TO THE SHOULDER WITHOUT BEING HIT BY SOMEONE. AFTER I TURNED THE CAR OFF AND BACK ON IT SEEMS TO BE OKAY OTHER THAN THE MALFUNCTION INDICATOR LAMP MIL LIGHT IS STILL ON. THIS HAPPENED MULTIPLE TIMES OVER SEVERAL MONTHS, PRESENSE WOULD ACCIDENTLY TRIGGER AND PUT MY CAR IN VERY COMPROMISING SITUATIONS AND ALMOST CAUSED A SERIOUS ACCIDENT MULTIPLE TIMES.
Additional Notes:
I WAS DRIVING ON A BIG HIGHWAY DOING ABOUT 75MPH AND ALL OF A SUDDEN FOR NO REASON I GET A BIG PRESENSE WARNING FLASH ON MY CONSOLE, THEN A TRANSMISSION ERROR, THEN TIRE PRESSURE ERROR, THEN ENGINE MALFUNCTION ALL IN A ROW AND MY CAR JUST TOTALLY SHUTS OFF AND I HAD TO COAST OVER ONTO THE SHOULDER. I'M HONESTLY JUST SHOCKED I MANAGED TO GET TO THE SHOULDER WITHOUT BEING HIT BY SOMEONE. AFTER I TURNED THE CAR OFF AND BACK ON IT SEEMS TO BE OKAY OTHER THAN THE MALFUNCTION INDICATOR LAMP MIL LIGHT IS STILL ON. THIS HAPPENED MULTIPLE TIMES OVER SEVERAL MONTHS, PRESENSE WOULD ACCIDENTLY TRIGGER AND PUT MY CAR IN VERY COMPROMISING SITUATIONS AND ALMOST CAUSED A SERIOUS ACCIDENT MULTIPLE TIMES.
Mfg Campaign: 11289072
Recall Date: Dec 14, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 AUDI S5. WHILE DRIVING VARIOUS SPEEDS, THE SEAT BELT WARNING CHIME CONTINUOUSLY SOUNDED EVEN WITH THE SEAT BELT ENGAGED AND IN USE. THE SEAT BELT WARNING INDICATOR ALSO REMAINED ILLUMINATED WHILE DRIVING. THE CONTACT DROVE THE VEHICLE TO AUDI BIRMINGHAM MICHIGAN (34602 WOODWARD AVE, BIRMINGHAM, MI 48009, 248-645-5930) WHERE AN APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 36,300.
Corrective Action:
TL* THE CONTACT OWNS A 2018 AUDI S5. WHILE DRIVING VARIOUS SPEEDS, THE SEAT BELT WARNING CHIME CONTINUOUSLY SOUNDED EVEN WITH THE SEAT BELT ENGAGED AND IN USE. THE SEAT BELT WARNING INDICATOR ALSO REMAINED ILLUMINATED WHILE DRIVING. THE CONTACT DROVE THE VEHICLE TO AUDI BIRMINGHAM MICHIGAN (34602 WOODWARD AVE, BIRMINGHAM, MI 48009, 248-645-5930) WHERE AN APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 36,300.
Additional Notes:
TL* THE CONTACT OWNS A 2018 AUDI S5. WHILE DRIVING VARIOUS SPEEDS, THE SEAT BELT WARNING CHIME CONTINUOUSLY SOUNDED EVEN WITH THE SEAT BELT ENGAGED AND IN USE. THE SEAT BELT WARNING INDICATOR ALSO REMAINED ILLUMINATED WHILE DRIVING. THE CONTACT DROVE THE VEHICLE TO AUDI BIRMINGHAM MICHIGAN (34602 WOODWARD AVE, BIRMINGHAM, MI 48009, 248-645-5930) WHERE AN APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 36,300.
Mfg Campaign: 11251967
Recall Date: Aug 28, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
TL* THE CONTACT OWNS A 2018 AUDI S5. WHILE DRIVING VARIOUS SPEEDS, THE SEAT BELT WARNING CHIME CONTINUOUSLY SOUNDED EVEN WITH THE SEAT BELT ENGAGED AND IN USE. THE SEAT BELT WARNING INDICATOR ALSO REMAINED ILLUMINATED WHILE DRIVING. THE CONTACT DROVE THE VEHICLE TO AUDI BIRMINGHAM MICHIGAN (34602 WOODWARD AVE, BIRMINGHAM, MI 48009, 248-645-5930) WHERE AN APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 36,300.
Corrective Action:
TL* THE CONTACT OWNS A 2018 AUDI S5. WHILE DRIVING VARIOUS SPEEDS, THE SEAT BELT WARNING CHIME CONTINUOUSLY SOUNDED EVEN WITH THE SEAT BELT ENGAGED AND IN USE. THE SEAT BELT WARNING INDICATOR ALSO REMAINED ILLUMINATED WHILE DRIVING. THE CONTACT DROVE THE VEHICLE TO AUDI BIRMINGHAM MICHIGAN (34602 WOODWARD AVE, BIRMINGHAM, MI 48009, 248-645-5930) WHERE AN APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 36,300.
Additional Notes:
TL* THE CONTACT OWNS A 2018 AUDI S5. WHILE DRIVING VARIOUS SPEEDS, THE SEAT BELT WARNING CHIME CONTINUOUSLY SOUNDED EVEN WITH THE SEAT BELT ENGAGED AND IN USE. THE SEAT BELT WARNING INDICATOR ALSO REMAINED ILLUMINATED WHILE DRIVING. THE CONTACT DROVE THE VEHICLE TO AUDI BIRMINGHAM MICHIGAN (34602 WOODWARD AVE, BIRMINGHAM, MI 48009, 248-645-5930) WHERE AN APPOINTMENT WAS SCHEDULED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 36,300.
Mfg Campaign: 11251967
Recall Date: Aug 28, 2019
Volkswagen Group Of America, Inc.
Defect Description:
PARKING BRAKE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 AUDI S5. THE CONTACT STATED THAT THE GEARBOX AND PARKING BRAKE RELEASED WHILE THE VEHICLE WAS IN PARK. AS A RESULT, THE VEHICLE ROLLED AWAY AND CRASHED INTO A CONCRETE BARRIER. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO AUDI GREENWICH (181 WEST PUTNAM AVENUE, GREENWICH, CT 06830, (203) 661-1800), BUT THE FAILURE COULD NOT BE DIAGNOSED. THE BODY DAMAGE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000. *JS
Corrective Action:
TL* THE CONTACT OWNS A 2018 AUDI S5. THE CONTACT STATED THAT THE GEARBOX AND PARKING BRAKE RELEASED WHILE THE VEHICLE WAS IN PARK. AS A RESULT, THE VEHICLE ROLLED AWAY AND CRASHED INTO A CONCRETE BARRIER. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO AUDI GREENWICH (181 WEST PUTNAM AVENUE, GREENWICH, CT 06830, (203) 661-1800), BUT THE FAILURE COULD NOT BE DIAGNOSED. THE BODY DAMAGE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000. *JS
Additional Notes:
TL* THE CONTACT OWNS A 2018 AUDI S5. THE CONTACT STATED THAT THE GEARBOX AND PARKING BRAKE RELEASED WHILE THE VEHICLE WAS IN PARK. AS A RESULT, THE VEHICLE ROLLED AWAY AND CRASHED INTO A CONCRETE BARRIER. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO AUDI GREENWICH (181 WEST PUTNAM AVENUE, GREENWICH, CT 06830, (203) 661-1800), BUT THE FAILURE COULD NOT BE DIAGNOSED. THE BODY DAMAGE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000. *JS
Mfg Campaign: 11194999
Recall Date: Apr 9, 2019
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2018 AUDI S5. THE CONTACT STATED THAT THE GEARBOX AND PARKING BRAKE RELEASED WHILE THE VEHICLE WAS IN PARK. AS A RESULT, THE VEHICLE ROLLED AWAY AND CRASHED INTO A CONCRETE BARRIER. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO AUDI GREENWICH (181 WEST PUTNAM AVENUE, GREENWICH, CT 06830, (203) 661-1800), BUT THE FAILURE COULD NOT BE DIAGNOSED. THE BODY DAMAGE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000. *JS
Corrective Action:
TL* THE CONTACT OWNS A 2018 AUDI S5. THE CONTACT STATED THAT THE GEARBOX AND PARKING BRAKE RELEASED WHILE THE VEHICLE WAS IN PARK. AS A RESULT, THE VEHICLE ROLLED AWAY AND CRASHED INTO A CONCRETE BARRIER. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO AUDI GREENWICH (181 WEST PUTNAM AVENUE, GREENWICH, CT 06830, (203) 661-1800), BUT THE FAILURE COULD NOT BE DIAGNOSED. THE BODY DAMAGE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000. *JS
Additional Notes:
TL* THE CONTACT OWNS A 2018 AUDI S5. THE CONTACT STATED THAT THE GEARBOX AND PARKING BRAKE RELEASED WHILE THE VEHICLE WAS IN PARK. AS A RESULT, THE VEHICLE ROLLED AWAY AND CRASHED INTO A CONCRETE BARRIER. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO AUDI GREENWICH (181 WEST PUTNAM AVENUE, GREENWICH, CT 06830, (203) 661-1800), BUT THE FAILURE COULD NOT BE DIAGNOSED. THE BODY DAMAGE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000. *JS
Mfg Campaign: 11194999
Recall Date: Apr 9, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
MAXIMUM OIL LIGHT WARNING LIGHT, REDUCE OIL LEVEL, SINCE PURCHASED. GASOLINE GETTING INTO OIL. REMOVED 9 QUARTS OF GASOLINE SATURATED OIL OUT OF CAR. AUDI SAYS I NEED TO DRIVE CAR MORE. AUDI RECENTLY REPLACED OIL & FILTER AND SAID TO MONITOR . DROVE CAR FROM DEALERSHIP SERVICE, WARNING LIGHT CAME BACK ON, CHECKED ENGINE WITH AFTER MARKET OIL DIP STICK, STONE SMELL OF GAS IN OIL. VEHICLE TOWED BACK TO DEALERSHIP
Corrective Action:
MAXIMUM OIL LIGHT WARNING LIGHT, REDUCE OIL LEVEL, SINCE PURCHASED. GASOLINE GETTING INTO OIL. REMOVED 9 QUARTS OF GASOLINE SATURATED OIL OUT OF CAR. AUDI SAYS I NEED TO DRIVE CAR MORE. AUDI RECENTLY REPLACED OIL & FILTER AND SAID TO MONITOR . DROVE CAR FROM DEALERSHIP SERVICE, WARNING LIGHT CAME BACK ON, CHECKED ENGINE WITH AFTER MARKET OIL DIP STICK, STONE SMELL OF GAS IN OIL. VEHICLE TOWED BACK TO DEALERSHIP
Additional Notes:
MAXIMUM OIL LIGHT WARNING LIGHT, REDUCE OIL LEVEL, SINCE PURCHASED. GASOLINE GETTING INTO OIL. REMOVED 9 QUARTS OF GASOLINE SATURATED OIL OUT OF CAR. AUDI SAYS I NEED TO DRIVE CAR MORE. AUDI RECENTLY REPLACED OIL & FILTER AND SAID TO MONITOR . DROVE CAR FROM DEALERSHIP SERVICE, WARNING LIGHT CAME BACK ON, CHECKED ENGINE WITH AFTER MARKET OIL DIP STICK, STONE SMELL OF GAS IN OIL. VEHICLE TOWED BACK TO DEALERSHIP
Mfg Campaign: 11164757
Recall Date: Jan 3, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BANG AND OLFISEN SYSTEM SPEAKERS RATTLES A LOT AT VOLUME OVER 50 PERCENT AND SOUNDS VERY DISTORTED AT LOUDER VOLUMES SYSTEM ONLY PLAYS WELL AT 50 PERCENT AND LOWER VOLUME
Corrective Action:
BANG AND OLFISEN SYSTEM SPEAKERS RATTLES A LOT AT VOLUME OVER 50 PERCENT AND SOUNDS VERY DISTORTED AT LOUDER VOLUMES SYSTEM ONLY PLAYS WELL AT 50 PERCENT AND LOWER VOLUME
Additional Notes:
BANG AND OLFISEN SYSTEM SPEAKERS RATTLES A LOT AT VOLUME OVER 50 PERCENT AND SOUNDS VERY DISTORTED AT LOUDER VOLUMES SYSTEM ONLY PLAYS WELL AT 50 PERCENT AND LOWER VOLUME
Mfg Campaign: 11122842
Recall Date: Aug 27, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY S5 SPORTBACK'S TOP VIEW CAMERA DOES NOT WORK AS DESIGNED. IT REVERTS BACK TO "GRAPHIC" MODE EVERY TIME I START THE CAR. "GRAPHIC" MODE IS SIMPLY A BLACK SCREEN WITH A CARTOON CAR IN THE MIDDLE, AS OPPOSED TO THE ACTUAL "CAMERA" MODE THAT SHOWS YOU WHAT SURROUNDS YOUR VEHICLE. THIS IS A SAFETY-RELATED DEFECT DUE TO THE DISTRACTING NATURE OF THE UNPREDICTABILITY OF THE STATE OF THE BACKUP CAMERA, AS YOU HAVE TO GO THROUGH A SERIES OF BUTTON PRESSES TO GET THE CAMERA VIEW, WHICH MIGHT BE DANGEROUS IN A REAL-LIFE SETTING. THIS AFFECTS NEARLY EVERY AUDI WITH THIS OPTION SOLD IN THE 2018 MODEL YEAR. AUDI HAS ACKNOWLEDGED THIS SAFETY ISSUE BUT HAS REFUSED TO OFFER ANY SOLUTION FOR OVER A YEAR, AND HAS CONTINUED TO KNOWINGLY SELL THOUSANDS OF VEHICLES WITH THIS DEFECT.
Corrective Action:
MY S5 SPORTBACK'S TOP VIEW CAMERA DOES NOT WORK AS DESIGNED. IT REVERTS BACK TO "GRAPHIC" MODE EVERY TIME I START THE CAR. "GRAPHIC" MODE IS SIMPLY A BLACK SCREEN WITH A CARTOON CAR IN THE MIDDLE, AS OPPOSED TO THE ACTUAL "CAMERA" MODE THAT SHOWS YOU WHAT SURROUNDS YOUR VEHICLE. THIS IS A SAFETY-RELATED DEFECT DUE TO THE DISTRACTING NATURE OF THE UNPREDICTABILITY OF THE STATE OF THE BACKUP CAMERA, AS YOU HAVE TO GO THROUGH A SERIES OF BUTTON PRESSES TO GET THE CAMERA VIEW, WHICH MIGHT BE DANGEROUS IN A REAL-LIFE SETTING. THIS AFFECTS NEARLY EVERY AUDI WITH THIS OPTION SOLD IN THE 2018 MODEL YEAR. AUDI HAS ACKNOWLEDGED THIS SAFETY ISSUE BUT HAS REFUSED TO OFFER ANY SOLUTION FOR OVER A YEAR, AND HAS CONTINUED TO KNOWINGLY SELL THOUSANDS OF VEHICLES WITH THIS DEFECT.
Additional Notes:
MY S5 SPORTBACK'S TOP VIEW CAMERA DOES NOT WORK AS DESIGNED. IT REVERTS BACK TO "GRAPHIC" MODE EVERY TIME I START THE CAR. "GRAPHIC" MODE IS SIMPLY A BLACK SCREEN WITH A CARTOON CAR IN THE MIDDLE, AS OPPOSED TO THE ACTUAL "CAMERA" MODE THAT SHOWS YOU WHAT SURROUNDS YOUR VEHICLE. THIS IS A SAFETY-RELATED DEFECT DUE TO THE DISTRACTING NATURE OF THE UNPREDICTABILITY OF THE STATE OF THE BACKUP CAMERA, AS YOU HAVE TO GO THROUGH A SERIES OF BUTTON PRESSES TO GET THE CAMERA VIEW, WHICH MIGHT BE DANGEROUS IN A REAL-LIFE SETTING. THIS AFFECTS NEARLY EVERY AUDI WITH THIS OPTION SOLD IN THE 2018 MODEL YEAR. AUDI HAS ACKNOWLEDGED THIS SAFETY ISSUE BUT HAS REFUSED TO OFFER ANY SOLUTION FOR OVER A YEAR, AND HAS CONTINUED TO KNOWINGLY SELL THOUSANDS OF VEHICLES WITH THIS DEFECT.
Mfg Campaign: 11119956
Recall Date: Aug 14, 2018
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY CAR HAS A "TOP VIEW" REAR CAMERA SYSTEM TO AID IN REVERSING. THIS SYSTEM FAILS AND IS IN AN UNPREDICTABLE STATE ON THE SCREEN EVERY TIME I REVERSE, NOT SHOWING THE VIEW AROUND MY CAR. THIS IS DISTRACTING, AND LEADS TO PROBLEMS IN TRYING TO SWITCH MY TOP-VIEW CAMERA ON (IT REQUIRES A COMPLEX SERIES OF 8 BUTTON PRESSES WHILE IN REVERSE!) WHILE BACKING UP. I HAVE NEARLY HIT OBJECTS AND PEDESTRIANS DUE TO THIS SAFETY DEFECT, AND IT DIMINISHES MY ABILITY TO SAFELY OPERATE MY VEHICLE WHEN IT IS REVERSING. THIS SAME DEFECT AFFECTS ALL AUDI MODELS WITH THIS OPTION SOLD IN CY 2017 AND 2018 (INCLUDING A4, S4, A5, S5, Q5, AND Q7). I COMPLAINED ABOUT THIS SAFETY DEFECT TO MY DEALER ON SEPT 17, 2017. AUDI HAS ACKNOWLEDGED THIS DEFECT, AND CLAIMS IT HAS A FIX, BUT HAS REFUSED TO DISTRIBUTE THE FIX TO EXISTING VEHICLES FOR 6+ MONTHS. IN THE TIME IT HAS KNOWN ABOUT THIS ISSUE, AUDI MISREPRESENTED THE SAFETY FEATURES OF THEIR NEW VEHICLES SOLD IN THE US, AND CONTINUED TO SELL VEHICLES WITH THIS EXPENSIVE SAFETY OPTION KNOWING THAT THE SYSTEM DOES NOT WORK PROPERLY -- AND, IN FACT, IS SO DISTRACTING AS TO REDUCE SAFETY WHILE REVERSING INSTEAD OF ENHANCING IT.
Corrective Action:
MY CAR HAS A "TOP VIEW" REAR CAMERA SYSTEM TO AID IN REVERSING. THIS SYSTEM FAILS AND IS IN AN UNPREDICTABLE STATE ON THE SCREEN EVERY TIME I REVERSE, NOT SHOWING THE VIEW AROUND MY CAR. THIS IS DISTRACTING, AND LEADS TO PROBLEMS IN TRYING TO SWITCH MY TOP-VIEW CAMERA ON (IT REQUIRES A COMPLEX SERIES OF 8 BUTTON PRESSES WHILE IN REVERSE!) WHILE BACKING UP. I HAVE NEARLY HIT OBJECTS AND PEDESTRIANS DUE TO THIS SAFETY DEFECT, AND IT DIMINISHES MY ABILITY TO SAFELY OPERATE MY VEHICLE WHEN IT IS REVERSING. THIS SAME DEFECT AFFECTS ALL AUDI MODELS WITH THIS OPTION SOLD IN CY 2017 AND 2018 (INCLUDING A4, S4, A5, S5, Q5, AND Q7). I COMPLAINED ABOUT THIS SAFETY DEFECT TO MY DEALER ON SEPT 17, 2017. AUDI HAS ACKNOWLEDGED THIS DEFECT, AND CLAIMS IT HAS A FIX, BUT HAS REFUSED TO DISTRIBUTE THE FIX TO EXISTING VEHICLES FOR 6+ MONTHS. IN THE TIME IT HAS KNOWN ABOUT THIS ISSUE, AUDI MISREPRESENTED THE SAFETY FEATURES OF THEIR NEW VEHICLES SOLD IN THE US, AND CONTINUED TO SELL VEHICLES WITH THIS EXPENSIVE SAFETY OPTION KNOWING THAT THE SYSTEM DOES NOT WORK PROPERLY -- AND, IN FACT, IS SO DISTRACTING AS TO REDUCE SAFETY WHILE REVERSING INSTEAD OF ENHANCING IT.
Additional Notes:
MY CAR HAS A "TOP VIEW" REAR CAMERA SYSTEM TO AID IN REVERSING. THIS SYSTEM FAILS AND IS IN AN UNPREDICTABLE STATE ON THE SCREEN EVERY TIME I REVERSE, NOT SHOWING THE VIEW AROUND MY CAR. THIS IS DISTRACTING, AND LEADS TO PROBLEMS IN TRYING TO SWITCH MY TOP-VIEW CAMERA ON (IT REQUIRES A COMPLEX SERIES OF 8 BUTTON PRESSES WHILE IN REVERSE!) WHILE BACKING UP. I HAVE NEARLY HIT OBJECTS AND PEDESTRIANS DUE TO THIS SAFETY DEFECT, AND IT DIMINISHES MY ABILITY TO SAFELY OPERATE MY VEHICLE WHEN IT IS REVERSING. THIS SAME DEFECT AFFECTS ALL AUDI MODELS WITH THIS OPTION SOLD IN CY 2017 AND 2018 (INCLUDING A4, S4, A5, S5, Q5, AND Q7). I COMPLAINED ABOUT THIS SAFETY DEFECT TO MY DEALER ON SEPT 17, 2017. AUDI HAS ACKNOWLEDGED THIS DEFECT, AND CLAIMS IT HAS A FIX, BUT HAS REFUSED TO DISTRIBUTE THE FIX TO EXISTING VEHICLES FOR 6+ MONTHS. IN THE TIME IT HAS KNOWN ABOUT THIS ISSUE, AUDI MISREPRESENTED THE SAFETY FEATURES OF THEIR NEW VEHICLES SOLD IN THE US, AND CONTINUED TO SELL VEHICLES WITH THIS EXPENSIVE SAFETY OPTION KNOWING THAT THE SYSTEM DOES NOT WORK PROPERLY -- AND, IN FACT, IS SO DISTRACTING AS TO REDUCE SAFETY WHILE REVERSING INSTEAD OF ENHANCING IT.
Mfg Campaign: 11119453
Recall Date: Aug 12, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY CAR HAS A "TOP VIEW" REAR CAMERA SYSTEM TO AID IN REVERSING. THIS SYSTEM FAILS AND IS IN AN UNPREDICTABLE STATE ON THE SCREEN EVERY TIME I REVERSE, NOT SHOWING THE VIEW AROUND MY CAR. THIS IS DISTRACTING, AND LEADS TO PROBLEMS IN TRYING TO SWITCH MY TOP-VIEW CAMERA ON (IT REQUIRES A COMPLEX SERIES OF 8 BUTTON PRESSES WHILE IN REVERSE!) WHILE BACKING UP. I HAVE NEARLY HIT OBJECTS AND PEDESTRIANS DUE TO THIS SAFETY DEFECT, AND IT DIMINISHES MY ABILITY TO SAFELY OPERATE MY VEHICLE WHEN IT IS REVERSING. THIS SAME DEFECT AFFECTS ALL AUDI MODELS WITH THIS OPTION SOLD IN CY 2017 AND 2018 (INCLUDING A4, S4, A5, S5, Q5, AND Q7). I COMPLAINED ABOUT THIS SAFETY DEFECT TO MY DEALER ON SEPT 17, 2017. AUDI HAS ACKNOWLEDGED THIS DEFECT, AND CLAIMS IT HAS A FIX, BUT HAS REFUSED TO DISTRIBUTE THE FIX TO EXISTING VEHICLES FOR 6+ MONTHS. IN THE TIME IT HAS KNOWN ABOUT THIS ISSUE, AUDI MISREPRESENTED THE SAFETY FEATURES OF THEIR NEW VEHICLES SOLD IN THE US, AND CONTINUED TO SELL VEHICLES WITH THIS EXPENSIVE SAFETY OPTION KNOWING THAT THE SYSTEM DOES NOT WORK PROPERLY -- AND, IN FACT, IS SO DISTRACTING AS TO REDUCE SAFETY WHILE REVERSING INSTEAD OF ENHANCING IT.
Corrective Action:
MY CAR HAS A "TOP VIEW" REAR CAMERA SYSTEM TO AID IN REVERSING. THIS SYSTEM FAILS AND IS IN AN UNPREDICTABLE STATE ON THE SCREEN EVERY TIME I REVERSE, NOT SHOWING THE VIEW AROUND MY CAR. THIS IS DISTRACTING, AND LEADS TO PROBLEMS IN TRYING TO SWITCH MY TOP-VIEW CAMERA ON (IT REQUIRES A COMPLEX SERIES OF 8 BUTTON PRESSES WHILE IN REVERSE!) WHILE BACKING UP. I HAVE NEARLY HIT OBJECTS AND PEDESTRIANS DUE TO THIS SAFETY DEFECT, AND IT DIMINISHES MY ABILITY TO SAFELY OPERATE MY VEHICLE WHEN IT IS REVERSING. THIS SAME DEFECT AFFECTS ALL AUDI MODELS WITH THIS OPTION SOLD IN CY 2017 AND 2018 (INCLUDING A4, S4, A5, S5, Q5, AND Q7). I COMPLAINED ABOUT THIS SAFETY DEFECT TO MY DEALER ON SEPT 17, 2017. AUDI HAS ACKNOWLEDGED THIS DEFECT, AND CLAIMS IT HAS A FIX, BUT HAS REFUSED TO DISTRIBUTE THE FIX TO EXISTING VEHICLES FOR 6+ MONTHS. IN THE TIME IT HAS KNOWN ABOUT THIS ISSUE, AUDI MISREPRESENTED THE SAFETY FEATURES OF THEIR NEW VEHICLES SOLD IN THE US, AND CONTINUED TO SELL VEHICLES WITH THIS EXPENSIVE SAFETY OPTION KNOWING THAT THE SYSTEM DOES NOT WORK PROPERLY -- AND, IN FACT, IS SO DISTRACTING AS TO REDUCE SAFETY WHILE REVERSING INSTEAD OF ENHANCING IT.
Additional Notes:
MY CAR HAS A "TOP VIEW" REAR CAMERA SYSTEM TO AID IN REVERSING. THIS SYSTEM FAILS AND IS IN AN UNPREDICTABLE STATE ON THE SCREEN EVERY TIME I REVERSE, NOT SHOWING THE VIEW AROUND MY CAR. THIS IS DISTRACTING, AND LEADS TO PROBLEMS IN TRYING TO SWITCH MY TOP-VIEW CAMERA ON (IT REQUIRES A COMPLEX SERIES OF 8 BUTTON PRESSES WHILE IN REVERSE!) WHILE BACKING UP. I HAVE NEARLY HIT OBJECTS AND PEDESTRIANS DUE TO THIS SAFETY DEFECT, AND IT DIMINISHES MY ABILITY TO SAFELY OPERATE MY VEHICLE WHEN IT IS REVERSING. THIS SAME DEFECT AFFECTS ALL AUDI MODELS WITH THIS OPTION SOLD IN CY 2017 AND 2018 (INCLUDING A4, S4, A5, S5, Q5, AND Q7). I COMPLAINED ABOUT THIS SAFETY DEFECT TO MY DEALER ON SEPT 17, 2017. AUDI HAS ACKNOWLEDGED THIS DEFECT, AND CLAIMS IT HAS A FIX, BUT HAS REFUSED TO DISTRIBUTE THE FIX TO EXISTING VEHICLES FOR 6+ MONTHS. IN THE TIME IT HAS KNOWN ABOUT THIS ISSUE, AUDI MISREPRESENTED THE SAFETY FEATURES OF THEIR NEW VEHICLES SOLD IN THE US, AND CONTINUED TO SELL VEHICLES WITH THIS EXPENSIVE SAFETY OPTION KNOWING THAT THE SYSTEM DOES NOT WORK PROPERLY -- AND, IN FACT, IS SO DISTRACTING AS TO REDUCE SAFETY WHILE REVERSING INSTEAD OF ENHANCING IT.
Mfg Campaign: 11119453
Recall Date: Aug 12, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE SUNROOF ON MY BRAND NEW 2018 AUDI S5 EXPLODED WHILE DRIVING ON THE HIGHWAY AT APPROXIMATELY 50 MPH. THE PIECES OF GLASS FROM THE SUNROOF DAMAGED THE PAINT ON THE ROOF AND TRUNK-LID AS THEY BLEW BACK DURING THE INCIDENT.
Corrective Action:
THE SUNROOF ON MY BRAND NEW 2018 AUDI S5 EXPLODED WHILE DRIVING ON THE HIGHWAY AT APPROXIMATELY 50 MPH. THE PIECES OF GLASS FROM THE SUNROOF DAMAGED THE PAINT ON THE ROOF AND TRUNK-LID AS THEY BLEW BACK DURING THE INCIDENT.
Additional Notes:
THE SUNROOF ON MY BRAND NEW 2018 AUDI S5 EXPLODED WHILE DRIVING ON THE HIGHWAY AT APPROXIMATELY 50 MPH. THE PIECES OF GLASS FROM THE SUNROOF DAMAGED THE PAINT ON THE ROOF AND TRUNK-LID AS THEY BLEW BACK DURING THE INCIDENT.
Mfg Campaign: 11084352
Recall Date: Apr 10, 2018
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
FORWARD COLLISION WARNING AND MITIGATION SYSTEM (PRE SENSE CITY) DID NOT WORK TO PREVENT AN ACCIDENT WHERE I REAR ENDED A CAR THAT WAS STATIONARY. NO WARNING OR ACTION WAS TAKEN BY THE CAR. POLICE REPORT ATTACHED.
Corrective Action:
FORWARD COLLISION WARNING AND MITIGATION SYSTEM (PRE SENSE CITY) DID NOT WORK TO PREVENT AN ACCIDENT WHERE I REAR ENDED A CAR THAT WAS STATIONARY. NO WARNING OR ACTION WAS TAKEN BY THE CAR. POLICE REPORT ATTACHED.
Additional Notes:
FORWARD COLLISION WARNING AND MITIGATION SYSTEM (PRE SENSE CITY) DID NOT WORK TO PREVENT AN ACCIDENT WHERE I REAR ENDED A CAR THAT WAS STATIONARY. NO WARNING OR ACTION WAS TAKEN BY THE CAR. POLICE REPORT ATTACHED.
Mfg Campaign: 11067158
Recall Date: Feb 5, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FORWARD COLLISION WARNING AND MITIGATION SYSTEM (PRE SENSE CITY) DID NOT WORK TO PREVENT AN ACCIDENT WHERE I REAR ENDED A CAR THAT WAS STATIONARY. NO WARNING OR ACTION WAS TAKEN BY THE CAR. POLICE REPORT ATTACHED.
Corrective Action:
FORWARD COLLISION WARNING AND MITIGATION SYSTEM (PRE SENSE CITY) DID NOT WORK TO PREVENT AN ACCIDENT WHERE I REAR ENDED A CAR THAT WAS STATIONARY. NO WARNING OR ACTION WAS TAKEN BY THE CAR. POLICE REPORT ATTACHED.
Additional Notes:
FORWARD COLLISION WARNING AND MITIGATION SYSTEM (PRE SENSE CITY) DID NOT WORK TO PREVENT AN ACCIDENT WHERE I REAR ENDED A CAR THAT WAS STATIONARY. NO WARNING OR ACTION WAS TAKEN BY THE CAR. POLICE REPORT ATTACHED.
Mfg Campaign: 11067158
Recall Date: Feb 5, 2018
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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