Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V-295 (42L1) were performed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 42L5
Recall Date: Jan 26, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2017-2020 A4 Allroad, A4 Sedan, 2018-2019 RS5 Coupe, 2019 RS5 Sportback, 2018-2020 A5 Cabriolet, A5 Coupe, A5 Sportback, S4 Sedan, S5 Cabriolet, S5 Coupe, and Audi S5 Sportback vehicles. The cable connecting the seat heater to the Passenger Occupant Detection System (PODS) may have a contact fault, causing the software to misdiagnose a malfunction and disable the passenger air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 74E3
Recall Date: Nov 10, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Q7, Q8, Q5 Sportback, SQ5 Sportback, RS6 Avant, RS7, RS Q8, 2020-2021 Audi S6 sedan, Q5, A8, S8, A7, A6 Allroad, A5 Cabriolet, A4 sedan, A4 Allroad, SQ5, S7, A6 sedan, S5 coupe, S4 sedan, S5 Cabriolet, A5 coupe, 2019-2021 RS5 coupe, A5 Sportback, S5 Sportback, RS5 Sportback vehicles. The lock nut on the trailing arm of the rear axle may break due to stress corrosion.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42L1
Recall Date: Apr 26, 2021
Consumer Complaints
33 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Audi MMI (Multi Media Interface) system plays a crucial role in enhancing safety features by providing a user-friendly interface for managing various driver assistance systems and safety-related functions. These include features like emergency calls, roadside assistance, and the integration of driver assistance systems like adaptive cruise control and collision avoidance assist.
Corrective Action:
The Audi MMI (Multi Media Interface) system plays a crucial role in enhancing safety features by providing a user-friendly interface for managing various driver assistance systems and safety-related functions. These include features like emergency calls, roadside assistance, and the integration of driver assistance systems like adaptive cruise control and collision avoidance assist.
Additional Notes:
The Audi MMI (Multi Media Interface) system plays a crucial role in enhancing safety features by providing a user-friendly interface for managing various driver assistance systems and safety-related functions. These include features like emergency calls, roadside assistance, and the integration of driver assistance systems like adaptive cruise control and collision avoidance assist.
Mfg Campaign: 11663689
Recall Date: May 29, 2025
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The Audi MMI (Multi Media Interface) system plays a crucial role in enhancing safety features by providing a user-friendly interface for managing various driver assistance systems and safety-related functions. These include features like emergency calls, roadside assistance, and the integration of driver assistance systems like adaptive cruise control and collision avoidance assist.
Corrective Action:
The Audi MMI (Multi Media Interface) system plays a crucial role in enhancing safety features by providing a user-friendly interface for managing various driver assistance systems and safety-related functions. These include features like emergency calls, roadside assistance, and the integration of driver assistance systems like adaptive cruise control and collision avoidance assist.
Additional Notes:
The Audi MMI (Multi Media Interface) system plays a crucial role in enhancing safety features by providing a user-friendly interface for managing various driver assistance systems and safety-related functions. These include features like emergency calls, roadside assistance, and the integration of driver assistance systems like adaptive cruise control and collision avoidance assist.
Mfg Campaign: 11663689
Recall Date: May 29, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black, and key systems such as the backup camera, rear obstacle detection, and navigation become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The issue started in February 2025. I have attempted a factory reset (which did not solve the issue), and I have performed an OBD scan, which returned no fault codes. This appears to be a widespread issue based on the numerous reports found on user forums online, affecting the same model year vehicles (for multiple examples, refer to [XXX] ). It is also interesting that most of the users experiencing this issue also report it starting around the same time (Jan/Feb 2025), and they all have similar software versions, and likely production dates. This should be considered a safety issue, as the reboots can happen in the middle of a reverse parking maneuver, and they render the backup camera and obstacle detection sensors completely inoperative until the system reloads. They also impact safety on the highway, as the reboots completely disable the navigation screens and require multiple user inputs to restore, while driving. Relevant TSB numbers include: TSB 2067021, TSB 2076404, TSB 2069112." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black, and key systems such as the backup camera, rear obstacle detection, and navigation become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The issue started in February 2025. I have attempted a factory reset (which did not solve the issue), and I have performed an OBD scan, which returned no fault codes. This appears to be a widespread issue based on the numerous reports found on user forums online, affecting the same model year vehicles (for multiple examples, refer to [XXX] ). It is also interesting that most of the users experiencing this issue also report it starting around the same time (Jan/Feb 2025), and they all have similar software versions, and likely production dates. This should be considered a safety issue, as the reboots can happen in the middle of a reverse parking maneuver, and they render the backup camera and obstacle detection sensors completely inoperative until the system reloads. They also impact safety on the highway, as the reboots completely disable the navigation screens and require multiple user inputs to restore, while driving. Relevant TSB numbers include: TSB 2067021, TSB 2076404, TSB 2069112." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black, and key systems such as the backup camera, rear obstacle detection, and navigation become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The issue started in February 2025. I have attempted a factory reset (which did not solve the issue), and I have performed an OBD scan, which returned no fault codes. This appears to be a widespread issue based on the numerous reports found on user forums online, affecting the same model year vehicles (for multiple examples, refer to [XXX] ). It is also interesting that most of the users experiencing this issue also report it starting around the same time (Jan/Feb 2025), and they all have similar software versions, and likely production dates. This should be considered a safety issue, as the reboots can happen in the middle of a reverse parking maneuver, and they render the backup camera and obstacle detection sensors completely inoperative until the system reloads. They also impact safety on the highway, as the reboots completely disable the navigation screens and require multiple user inputs to restore, while driving. Relevant TSB numbers include: TSB 2067021, TSB 2076404, TSB 2069112." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11662464
Recall Date: May 21, 2025
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black, and key systems such as the backup camera, rear obstacle detection, and navigation become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The issue started in February 2025. I have attempted a factory reset (which did not solve the issue), and I have performed an OBD scan, which returned no fault codes. This appears to be a widespread issue based on the numerous reports found on user forums online, affecting the same model year vehicles (for multiple examples, refer to [XXX] ). It is also interesting that most of the users experiencing this issue also report it starting around the same time (Jan/Feb 2025), and they all have similar software versions, and likely production dates. This should be considered a safety issue, as the reboots can happen in the middle of a reverse parking maneuver, and they render the backup camera and obstacle detection sensors completely inoperative until the system reloads. They also impact safety on the highway, as the reboots completely disable the navigation screens and require multiple user inputs to restore, while driving. Relevant TSB numbers include: TSB 2067021, TSB 2076404, TSB 2069112." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black, and key systems such as the backup camera, rear obstacle detection, and navigation become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The issue started in February 2025. I have attempted a factory reset (which did not solve the issue), and I have performed an OBD scan, which returned no fault codes. This appears to be a widespread issue based on the numerous reports found on user forums online, affecting the same model year vehicles (for multiple examples, refer to [XXX] ). It is also interesting that most of the users experiencing this issue also report it starting around the same time (Jan/Feb 2025), and they all have similar software versions, and likely production dates. This should be considered a safety issue, as the reboots can happen in the middle of a reverse parking maneuver, and they render the backup camera and obstacle detection sensors completely inoperative until the system reloads. They also impact safety on the highway, as the reboots completely disable the navigation screens and require multiple user inputs to restore, while driving. Relevant TSB numbers include: TSB 2067021, TSB 2076404, TSB 2069112." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black, and key systems such as the backup camera, rear obstacle detection, and navigation become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The issue started in February 2025. I have attempted a factory reset (which did not solve the issue), and I have performed an OBD scan, which returned no fault codes. This appears to be a widespread issue based on the numerous reports found on user forums online, affecting the same model year vehicles (for multiple examples, refer to [XXX] ). It is also interesting that most of the users experiencing this issue also report it starting around the same time (Jan/Feb 2025), and they all have similar software versions, and likely production dates. This should be considered a safety issue, as the reboots can happen in the middle of a reverse parking maneuver, and they render the backup camera and obstacle detection sensors completely inoperative until the system reloads. They also impact safety on the highway, as the reboots completely disable the navigation screens and require multiple user inputs to restore, while driving. Relevant TSB numbers include: TSB 2067021, TSB 2076404, TSB 2069112." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11662464
Recall Date: May 21, 2025
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black, and key systems such as the backup camera, rear obstacle detection, and navigation become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The issue started in February 2025. I have attempted a factory reset (which did not solve the issue), and I have performed an OBD scan, which returned no fault codes. This appears to be a widespread issue based on the numerous reports found on user forums online, affecting the same model year vehicles (for multiple examples, refer to [XXX] ). It is also interesting that most of the users experiencing this issue also report it starting around the same time (Jan/Feb 2025), and they all have similar software versions, and likely production dates. This should be considered a safety issue, as the reboots can happen in the middle of a reverse parking maneuver, and they render the backup camera and obstacle detection sensors completely inoperative until the system reloads. They also impact safety on the highway, as the reboots completely disable the navigation screens and require multiple user inputs to restore, while driving. Relevant TSB numbers include: TSB 2067021, TSB 2076404, TSB 2069112." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black, and key systems such as the backup camera, rear obstacle detection, and navigation become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The issue started in February 2025. I have attempted a factory reset (which did not solve the issue), and I have performed an OBD scan, which returned no fault codes. This appears to be a widespread issue based on the numerous reports found on user forums online, affecting the same model year vehicles (for multiple examples, refer to [XXX] ). It is also interesting that most of the users experiencing this issue also report it starting around the same time (Jan/Feb 2025), and they all have similar software versions, and likely production dates. This should be considered a safety issue, as the reboots can happen in the middle of a reverse parking maneuver, and they render the backup camera and obstacle detection sensors completely inoperative until the system reloads. They also impact safety on the highway, as the reboots completely disable the navigation screens and require multiple user inputs to restore, while driving. Relevant TSB numbers include: TSB 2067021, TSB 2076404, TSB 2069112." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black, and key systems such as the backup camera, rear obstacle detection, and navigation become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The issue started in February 2025. I have attempted a factory reset (which did not solve the issue), and I have performed an OBD scan, which returned no fault codes. This appears to be a widespread issue based on the numerous reports found on user forums online, affecting the same model year vehicles (for multiple examples, refer to [XXX] ). It is also interesting that most of the users experiencing this issue also report it starting around the same time (Jan/Feb 2025), and they all have similar software versions, and likely production dates. This should be considered a safety issue, as the reboots can happen in the middle of a reverse parking maneuver, and they render the backup camera and obstacle detection sensors completely inoperative until the system reloads. They also impact safety on the highway, as the reboots completely disable the navigation screens and require multiple user inputs to restore, while driving. Relevant TSB numbers include: TSB 2067021, TSB 2076404, TSB 2069112." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11662464
Recall Date: May 21, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Audi MMI (infotainment) frequently resets during use of car. Spoke to tech at audi and they confirmed this is an issue on many 2020 audi A4 and S4 vehicles. The blind spot monitors, parking sensors, and backup cameras all disabled when this happens. It can happen at any time.
Corrective Action:
Audi MMI (infotainment) frequently resets during use of car. Spoke to tech at audi and they confirmed this is an issue on many 2020 audi A4 and S4 vehicles. The blind spot monitors, parking sensors, and backup cameras all disabled when this happens. It can happen at any time.
Additional Notes:
Audi MMI (infotainment) frequently resets during use of car. Spoke to tech at audi and they confirmed this is an issue on many 2020 audi A4 and S4 vehicles. The blind spot monitors, parking sensors, and backup cameras all disabled when this happens. It can happen at any time.
Mfg Campaign: 11660771
Recall Date: May 13, 2025
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Audi MMI (infotainment) frequently resets during use of car. Spoke to tech at audi and they confirmed this is an issue on many 2020 audi A4 and S4 vehicles. The blind spot monitors, parking sensors, and backup cameras all disabled when this happens. It can happen at any time.
Corrective Action:
Audi MMI (infotainment) frequently resets during use of car. Spoke to tech at audi and they confirmed this is an issue on many 2020 audi A4 and S4 vehicles. The blind spot monitors, parking sensors, and backup cameras all disabled when this happens. It can happen at any time.
Additional Notes:
Audi MMI (infotainment) frequently resets during use of car. Spoke to tech at audi and they confirmed this is an issue on many 2020 audi A4 and S4 vehicles. The blind spot monitors, parking sensors, and backup cameras all disabled when this happens. It can happen at any time.
Mfg Campaign: 11660771
Recall Date: May 13, 2025
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
Audi MMI (infotainment) frequently resets during use of car. Spoke to tech at audi and they confirmed this is an issue on many 2020 audi A4 and S4 vehicles. The blind spot monitors, parking sensors, and backup cameras all disabled when this happens. It can happen at any time.
Corrective Action:
Audi MMI (infotainment) frequently resets during use of car. Spoke to tech at audi and they confirmed this is an issue on many 2020 audi A4 and S4 vehicles. The blind spot monitors, parking sensors, and backup cameras all disabled when this happens. It can happen at any time.
Additional Notes:
Audi MMI (infotainment) frequently resets during use of car. Spoke to tech at audi and they confirmed this is an issue on many 2020 audi A4 and S4 vehicles. The blind spot monitors, parking sensors, and backup cameras all disabled when this happens. It can happen at any time.
Mfg Campaign: 11660771
Recall Date: May 13, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The primary infotainment/mmi screen randomly turns off and a system reboot occurs, which can take a period of time. This causes a loss of all parking sensors, rear view cameras, navigation etc. Dangerous when the system dies in the middle of a bustle parking lot or having to restart the system at high way speeds. Issues started suddenly around February. No fault codes in the car but problem persists.
Corrective Action:
The primary infotainment/mmi screen randomly turns off and a system reboot occurs, which can take a period of time. This causes a loss of all parking sensors, rear view cameras, navigation etc. Dangerous when the system dies in the middle of a bustle parking lot or having to restart the system at high way speeds. Issues started suddenly around February. No fault codes in the car but problem persists.
Additional Notes:
The primary infotainment/mmi screen randomly turns off and a system reboot occurs, which can take a period of time. This causes a loss of all parking sensors, rear view cameras, navigation etc. Dangerous when the system dies in the middle of a bustle parking lot or having to restart the system at high way speeds. Issues started suddenly around February. No fault codes in the car but problem persists.
Mfg Campaign: 11660299
Recall Date: May 11, 2025
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
The primary infotainment/mmi screen randomly turns off and a system reboot occurs, which can take a period of time. This causes a loss of all parking sensors, rear view cameras, navigation etc. Dangerous when the system dies in the middle of a bustle parking lot or having to restart the system at high way speeds. Issues started suddenly around February. No fault codes in the car but problem persists.
Corrective Action:
The primary infotainment/mmi screen randomly turns off and a system reboot occurs, which can take a period of time. This causes a loss of all parking sensors, rear view cameras, navigation etc. Dangerous when the system dies in the middle of a bustle parking lot or having to restart the system at high way speeds. Issues started suddenly around February. No fault codes in the car but problem persists.
Additional Notes:
The primary infotainment/mmi screen randomly turns off and a system reboot occurs, which can take a period of time. This causes a loss of all parking sensors, rear view cameras, navigation etc. Dangerous when the system dies in the middle of a bustle parking lot or having to restart the system at high way speeds. Issues started suddenly around February. No fault codes in the car but problem persists.
Mfg Campaign: 11660299
Recall Date: May 11, 2025
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
The primary infotainment/mmi screen randomly turns off and a system reboot occurs, which can take a period of time. This causes a loss of all parking sensors, rear view cameras, navigation etc. Dangerous when the system dies in the middle of a bustle parking lot or having to restart the system at high way speeds. Issues started suddenly around February. No fault codes in the car but problem persists.
Corrective Action:
The primary infotainment/mmi screen randomly turns off and a system reboot occurs, which can take a period of time. This causes a loss of all parking sensors, rear view cameras, navigation etc. Dangerous when the system dies in the middle of a bustle parking lot or having to restart the system at high way speeds. Issues started suddenly around February. No fault codes in the car but problem persists.
Additional Notes:
The primary infotainment/mmi screen randomly turns off and a system reboot occurs, which can take a period of time. This causes a loss of all parking sensors, rear view cameras, navigation etc. Dangerous when the system dies in the middle of a bustle parking lot or having to restart the system at high way speeds. Issues started suddenly around February. No fault codes in the car but problem persists.
Mfg Campaign: 11660299
Recall Date: May 11, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The MMI system is frequently rebooting at random moments while driving.
Corrective Action:
The MMI system is frequently rebooting at random moments while driving.
Additional Notes:
The MMI system is frequently rebooting at random moments while driving.
Mfg Campaign: 11657693
Recall Date: Apr 30, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SOS module. Audi had a service for the known problem internally (Service Action 90T2) then stopped it apparently but many of us still experiencing issues that were not able to get the part corrected. SOS, GPS, Bluetooth, all hands free does not work. 6 months plus of waiting for a $2k part on backorder because many of us having the issue.
Corrective Action:
SOS module. Audi had a service for the known problem internally (Service Action 90T2) then stopped it apparently but many of us still experiencing issues that were not able to get the part corrected. SOS, GPS, Bluetooth, all hands free does not work. 6 months plus of waiting for a $2k part on backorder because many of us having the issue.
Additional Notes:
SOS module. Audi had a service for the known problem internally (Service Action 90T2) then stopped it apparently but many of us still experiencing issues that were not able to get the part corrected. SOS, GPS, Bluetooth, all hands free does not work. 6 months plus of waiting for a $2k part on backorder because many of us having the issue.
Mfg Campaign: 11584272
Recall Date: Apr 20, 2024
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