AUDI Q7 2019

Complete listing of complaints and recalls for this vehicle

72
Complaints
4
Recalls

Complaints & Recalls

72 Complaints 4 Recalls

Official Safety Recalls - Important!

4 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Volkswagen Group Of America, Inc.
NHTSA Campaign: 20V658000 SAFETY RECALL
94.1K Vehicles Affected
Recall Date: Oct 27, 2020
Safety Issue:

Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2020 Audi Q7 vehicles. The padding on the vehicle's C-pillar may not absorb enough impact in the event of a crash.

Potential Risk:
In the event of a crash, an unbelted occupant's head may impact the vehicle's C-pillar padding, increasing the risk of injury.
FREE Recall Solution:
Audi will notify owners, and dealers will replace the deformation element on the C-pillars, free of charge. The recall began November 17, 2020. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 70H8.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local AUDI dealer to schedule your FREE recall repair.
Manufacturer: AUDI
Mfg Campaign: 70H8
Notice Date: Nov 17, 2020
Recall Date: Oct 27, 2020
Volkswagen Group Of America, Inc.
NHTSA Campaign: 20V149000 SAFETY RECALL
229 Vehicles Affected
Recall Date: Mar 16, 2020
Safety Issue:

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Audi Q8 and 2017-2019 Audi Q7 vehicles. The bolt connecting the steering shaft to the steering gear may loosen, possibly resulting in a loss of steering control.

Potential Risk:
A sudden loss of loss of steering control may increase the risk of a crash.
FREE Recall Solution:
Volkswagen will notify owners, and Audi dealers will inspect and, if necessary, replace the steering shaft bolt, as necessary, free of charge. The recall began March 31, 2020. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 36A1.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local AUDI dealer to schedule your FREE recall repair.
Manufacturer: AUDI
Mfg Campaign: 36A1
Notice Date: Mar 31, 2020
Recall Date: Mar 16, 2020
Volkswagen Group Of America, Inc.
NHTSA Campaign: 20V093000 SAFETY RECALL
383 Vehicles Affected
Recall Date: Feb 19, 2020
Safety Issue:

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Audi Q7 vehicles. In the event of a crash, the side curtain air bags may not properly inflate.

Potential Risk:
An air bag that does not properly inflate in the event of a crash can increase the risk of injury.
FREE Recall Solution:
Volkswagen will notify owners, and dealers will replace the side curtain air bags, free of charge. The recall began March 19, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69AJ.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local AUDI dealer to schedule your FREE recall repair.
Manufacturer: AUDI
Mfg Campaign: 69AJ
Notice Date: Mar 19, 2020
Recall Date: Feb 19, 2020
Volkswagen Group Of America, Inc.
NHTSA Campaign: 19V114000 SAFETY RECALL
34 Vehicles Affected
Recall Date: Feb 20, 2019
Safety Issue:

Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Q7, Q8, S5 Cabriolet, and S5 Sportback vehicles. The front shock absorber forks may develop cracks allowing the shock absorbers to loosen.

Potential Risk:
Loose shock absorbers may impair vehicle steering, increasing the risk of crash.
FREE Recall Solution:
Audi has notified owners, and dealers will replace the shock absorber forks, free of charge. The recall began March 18, 2019. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 40O4.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local AUDI dealer to schedule your FREE recall repair.
Manufacturer: AUDI
Mfg Campaign: 40O4/40O6
Notice Date: Mar 18, 2019
Recall Date: Feb 20, 2019

Consumer Complaints

72 Complaints
Volkswagen Group Of America, Inc.
Campaign: 11668483 Other
Jun 22, 2025
Defect Description:

EXTERIOR LIGHTING

Potential Consequences:

Yesterday I bought a 2019 Audi Q7 and today I get a warning light stating my right parking lamp is defective. Upon checking the light I found that it was on and working. Upon researching the issue I found that there are numerous complaints on 2017 and 2018 models of the same vehicle, for the same issue. Dealership stating it is an entire right headlight replacement to the tune of over $ 2500.

Corrective Action:

Yesterday I bought a 2019 Audi Q7 and today I get a warning light stating my right parking lamp is defective. Upon checking the light I found that it was on and working. Upon researching the issue I found that there are numerous complaints on 2017 and 2018 models of the same vehicle, for the same issue. Dealership stating it is an entire right headlight replacement to the tune of over $ 2500.

Additional Notes:

Yesterday I bought a 2019 Audi Q7 and today I get a warning light stating my right parking lamp is defective. Upon checking the light I found that it was on and working. Upon researching the issue I found that there are numerous complaints on 2017 and 2018 models of the same vehicle, for the same issue. Dealership stating it is an entire right headlight replacement to the tune of over $ 2500.

Manufacturer: AUDI
Mfg Campaign: 11668483
Notice Date: Jun 22, 2025
Recall Date: Jun 22, 2025
Volkswagen Group Of America, Inc.
Campaign: 11668483 Other
Jun 22, 2025
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Yesterday I bought a 2019 Audi Q7 and today I get a warning light stating my right parking lamp is defective. Upon checking the light I found that it was on and working. Upon researching the issue I found that there are numerous complaints on 2017 and 2018 models of the same vehicle, for the same issue. Dealership stating it is an entire right headlight replacement to the tune of over $ 2500.

Corrective Action:

Yesterday I bought a 2019 Audi Q7 and today I get a warning light stating my right parking lamp is defective. Upon checking the light I found that it was on and working. Upon researching the issue I found that there are numerous complaints on 2017 and 2018 models of the same vehicle, for the same issue. Dealership stating it is an entire right headlight replacement to the tune of over $ 2500.

Additional Notes:

Yesterday I bought a 2019 Audi Q7 and today I get a warning light stating my right parking lamp is defective. Upon checking the light I found that it was on and working. Upon researching the issue I found that there are numerous complaints on 2017 and 2018 models of the same vehicle, for the same issue. Dealership stating it is an entire right headlight replacement to the tune of over $ 2500.

Manufacturer: AUDI
Mfg Campaign: 11668483
Notice Date: Jun 22, 2025
Recall Date: Jun 22, 2025
Volkswagen Group Of America, Inc.
Campaign: 11664749 Other
Jun 4, 2025
Defect Description:

SUSPENSION

Potential Consequences:

Broken front springs at 60000 miles.

Corrective Action:

Broken front springs at 60000 miles.

Additional Notes:

Broken front springs at 60000 miles.

Manufacturer: AUDI
Mfg Campaign: 11664749
Notice Date: Jun 4, 2025
Recall Date: Jun 4, 2025
Volkswagen Group Of America, Inc.
Campaign: 11664388 Other
Jun 2, 2025
Defect Description:

STEERING

Potential Consequences:

Driving down the road at 50 mph and warning light came on stating "Steering Malfunction" and lost all steering capacity and had difficultly safely exiting the traveled road to safe location. No steering and avoiding a rear collision due to unexpected breaking to handle car.

Corrective Action:

Driving down the road at 50 mph and warning light came on stating "Steering Malfunction" and lost all steering capacity and had difficultly safely exiting the traveled road to safe location. No steering and avoiding a rear collision due to unexpected breaking to handle car.

Additional Notes:

Driving down the road at 50 mph and warning light came on stating "Steering Malfunction" and lost all steering capacity and had difficultly safely exiting the traveled road to safe location. No steering and avoiding a rear collision due to unexpected breaking to handle car.

Manufacturer: AUDI
Mfg Campaign: 11664388
Notice Date: Jun 2, 2025
Recall Date: Jun 2, 2025
Volkswagen Group Of America, Inc.
Campaign: 11657508 Other
Apr 29, 2025
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

As always, my wife put her purse with the key in the purse in the front seat of the car while she was putting our (3) old grandchild in the care seat. as soon as my wife closed the back door all the doors locked, possibly our granddaughter hit the lock with her foot. The back doors only have a lock feature but not an unlock feature. My wife had to call the fire department to get the doors open. We live in Florida, if this was summer, there could have been a health risk to our grandchild. (1) why with the keys in the car would it lock (2) why isn't there a way to unlock the doors from the back seat? I went on line and it looks like others have had this same issue.

Corrective Action:

As always, my wife put her purse with the key in the purse in the front seat of the car while she was putting our (3) old grandchild in the care seat. as soon as my wife closed the back door all the doors locked, possibly our granddaughter hit the lock with her foot. The back doors only have a lock feature but not an unlock feature. My wife had to call the fire department to get the doors open. We live in Florida, if this was summer, there could have been a health risk to our grandchild. (1) why with the keys in the car would it lock (2) why isn't there a way to unlock the doors from the back seat? I went on line and it looks like others have had this same issue.

Additional Notes:

As always, my wife put her purse with the key in the purse in the front seat of the car while she was putting our (3) old grandchild in the care seat. as soon as my wife closed the back door all the doors locked, possibly our granddaughter hit the lock with her foot. The back doors only have a lock feature but not an unlock feature. My wife had to call the fire department to get the doors open. We live in Florida, if this was summer, there could have been a health risk to our grandchild. (1) why with the keys in the car would it lock (2) why isn't there a way to unlock the doors from the back seat? I went on line and it looks like others have had this same issue.

Manufacturer: AUDI
Mfg Campaign: 11657508
Notice Date: Apr 29, 2025
Recall Date: Apr 29, 2025
Volkswagen Group Of America, Inc.
Campaign: 11648487 Other
Mar 15, 2025
Defect Description:

EXTERIOR LIGHTING

Potential Consequences:

On my 2019 Audi Q7 anytime the headlights are activated either manually or automatically by the vehicle, it will pull up a "Right front parking light defective" error code. This code randomly showed up one day and has persisted ever since. Through research I have done on the issue it sounds like other 2017 Q7 models were also affected and recalled for this exact same issue. Clearly the issue is affecting later models as well that need to be included under the same recall. This issue puts my safety at risk by potentially limiting my visibility at night with a defective headlight.

Corrective Action:

On my 2019 Audi Q7 anytime the headlights are activated either manually or automatically by the vehicle, it will pull up a "Right front parking light defective" error code. This code randomly showed up one day and has persisted ever since. Through research I have done on the issue it sounds like other 2017 Q7 models were also affected and recalled for this exact same issue. Clearly the issue is affecting later models as well that need to be included under the same recall. This issue puts my safety at risk by potentially limiting my visibility at night with a defective headlight.

Additional Notes:

On my 2019 Audi Q7 anytime the headlights are activated either manually or automatically by the vehicle, it will pull up a "Right front parking light defective" error code. This code randomly showed up one day and has persisted ever since. Through research I have done on the issue it sounds like other 2017 Q7 models were also affected and recalled for this exact same issue. Clearly the issue is affecting later models as well that need to be included under the same recall. This issue puts my safety at risk by potentially limiting my visibility at night with a defective headlight.

Manufacturer: AUDI
Mfg Campaign: 11648487
Notice Date: Mar 15, 2025
Recall Date: Mar 15, 2025
Volkswagen Group Of America, Inc.
Campaign: 11641834 Other
Feb 10, 2025
Defect Description:

SUSPENSION

Potential Consequences:

At approximately 67,000 miles there was a loud bang and the passenger side rear coil spring was broken.

Corrective Action:

At approximately 67,000 miles there was a loud bang and the passenger side rear coil spring was broken.

Additional Notes:

At approximately 67,000 miles there was a loud bang and the passenger side rear coil spring was broken.

Manufacturer: AUDI
Mfg Campaign: 11641834
Notice Date: Feb 10, 2025
Recall Date: Feb 10, 2025
Volkswagen Group Of America, Inc.
Campaign: 11641430 Other
Feb 7, 2025
Defect Description:

STEERING

Potential Consequences:

02/04/2025 after work I was driving on local street in rush hours, suddenly the display panel popped out the warning message: Steering: malfunction! Please stop vehicle. Then I found out the wheel couldn't turn right or left any more. I turned on the emergency light immediately and moved my vehicle close to curb pending tow truck. Luckily it was raining evening, traffic was slow at 15~20 MPH, this incident didn't cause crash or injury but blocking the traffic more then one hour for the tow truck. If it happened on highway, I couldn't imagine what the serious fatal accident would be... After the Audi tech inspected, it was the electrical steering failed / the internal control died out--a defective parts.

Corrective Action:

02/04/2025 after work I was driving on local street in rush hours, suddenly the display panel popped out the warning message: Steering: malfunction! Please stop vehicle. Then I found out the wheel couldn't turn right or left any more. I turned on the emergency light immediately and moved my vehicle close to curb pending tow truck. Luckily it was raining evening, traffic was slow at 15~20 MPH, this incident didn't cause crash or injury but blocking the traffic more then one hour for the tow truck. If it happened on highway, I couldn't imagine what the serious fatal accident would be... After the Audi tech inspected, it was the electrical steering failed / the internal control died out--a defective parts.

Additional Notes:

02/04/2025 after work I was driving on local street in rush hours, suddenly the display panel popped out the warning message: Steering: malfunction! Please stop vehicle. Then I found out the wheel couldn't turn right or left any more. I turned on the emergency light immediately and moved my vehicle close to curb pending tow truck. Luckily it was raining evening, traffic was slow at 15~20 MPH, this incident didn't cause crash or injury but blocking the traffic more then one hour for the tow truck. If it happened on highway, I couldn't imagine what the serious fatal accident would be... After the Audi tech inspected, it was the electrical steering failed / the internal control died out--a defective parts.

Manufacturer: AUDI
Mfg Campaign: 11641430
Notice Date: Feb 7, 2025
Recall Date: Feb 7, 2025
Volkswagen Group Of America, Inc.
Campaign: 11635338 Other
Jan 10, 2025
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

When the vehicle is connected to a cell phone and reliant on Apple CarPlay for navigation support, the screen will freeze numerous times while in transit. This causes the driver to lose situational awareness. The natural impulse for most drivers is to try to remedy the issue while moving. Once the device is disconnected the application resets and loses the destination. This can happen while driving on a highway at a high rate of speed.

Corrective Action:

When the vehicle is connected to a cell phone and reliant on Apple CarPlay for navigation support, the screen will freeze numerous times while in transit. This causes the driver to lose situational awareness. The natural impulse for most drivers is to try to remedy the issue while moving. Once the device is disconnected the application resets and loses the destination. This can happen while driving on a highway at a high rate of speed.

Additional Notes:

When the vehicle is connected to a cell phone and reliant on Apple CarPlay for navigation support, the screen will freeze numerous times while in transit. This causes the driver to lose situational awareness. The natural impulse for most drivers is to try to remedy the issue while moving. Once the device is disconnected the application resets and loses the destination. This can happen while driving on a highway at a high rate of speed.

Manufacturer: AUDI
Mfg Campaign: 11635338
Notice Date: Jan 10, 2025
Recall Date: Jan 10, 2025
Volkswagen Group Of America, Inc.
Campaign: 11628303 Other
Dec 2, 2024
Defect Description:

SUSPENSION

Potential Consequences:

Both rear coil springs broke. Was not obvious when I was backing up. I heard a bang. I thought I hit something, but in fact I didn’t. I never knew what was wrong. The dealer reported that both rear springs were broken. He said it was a safety problem to keep it that way. The Audi dealer said it was a safety problem I think you should believe him. It is a safety problem. The car drove but I had to replace the springs cost thousands of dollars. Videos of spring at. [XXX] There was no crash. There was no heavy use. The spring simply broke the first one broke I believe at 55,000 miles and the second one at 76,000 miles. Everybody on the Internet seems to be having broken springs on Audi Q7 and Q5 models. And when they break, they’re no longer supported mechanic , as you can see from the photographs. One spring is supported in one way on the edge of the retain cup and one spring is pressing against some other component. It’s dangerous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

Both rear coil springs broke. Was not obvious when I was backing up. I heard a bang. I thought I hit something, but in fact I didn’t. I never knew what was wrong. The dealer reported that both rear springs were broken. He said it was a safety problem to keep it that way. The Audi dealer said it was a safety problem I think you should believe him. It is a safety problem. The car drove but I had to replace the springs cost thousands of dollars. Videos of spring at. [XXX] There was no crash. There was no heavy use. The spring simply broke the first one broke I believe at 55,000 miles and the second one at 76,000 miles. Everybody on the Internet seems to be having broken springs on Audi Q7 and Q5 models. And when they break, they’re no longer supported mechanic , as you can see from the photographs. One spring is supported in one way on the edge of the retain cup and one spring is pressing against some other component. It’s dangerous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

Both rear coil springs broke. Was not obvious when I was backing up. I heard a bang. I thought I hit something, but in fact I didn’t. I never knew what was wrong. The dealer reported that both rear springs were broken. He said it was a safety problem to keep it that way. The Audi dealer said it was a safety problem I think you should believe him. It is a safety problem. The car drove but I had to replace the springs cost thousands of dollars. Videos of spring at. [XXX] There was no crash. There was no heavy use. The spring simply broke the first one broke I believe at 55,000 miles and the second one at 76,000 miles. Everybody on the Internet seems to be having broken springs on Audi Q7 and Q5 models. And when they break, they’re no longer supported mechanic , as you can see from the photographs. One spring is supported in one way on the edge of the retain cup and one spring is pressing against some other component. It’s dangerous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: AUDI
Mfg Campaign: 11628303
Notice Date: Dec 2, 2024
Recall Date: Dec 2, 2024
Volkswagen Group Of America, Inc.
Campaign: 11627197 Other
Nov 25, 2024
Defect Description:

EXTERIOR LIGHTING

Potential Consequences:

I am filing a complaint and request for a recall on 2019 Audi Q7's side marker light. This is 2019 Model Audi Q7.It has about 60K miles. I start getting a warning message pops up frequently saying "Right front side marker light faulty See owner's manual". Searching online it appears many user with same model years facing the same problem, but could be on the left side. Some say dealer will not cover the repair even with extended warranty. Repair cost ranges from $3000 to $5000. The part is around $30. Due to this What people would normally do is just disable the light with some diagnostic tools. This is against the safety requirement and extremely dangerous in my opinion. This is most likely manufacturer's faulty design or defects since it is so prevailing among car owners of same model. Please see some of the online posts by owners with this issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

I am filing a complaint and request for a recall on 2019 Audi Q7's side marker light. This is 2019 Model Audi Q7.It has about 60K miles. I start getting a warning message pops up frequently saying "Right front side marker light faulty See owner's manual". Searching online it appears many user with same model years facing the same problem, but could be on the left side. Some say dealer will not cover the repair even with extended warranty. Repair cost ranges from $3000 to $5000. The part is around $30. Due to this What people would normally do is just disable the light with some diagnostic tools. This is against the safety requirement and extremely dangerous in my opinion. This is most likely manufacturer's faulty design or defects since it is so prevailing among car owners of same model. Please see some of the online posts by owners with this issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

I am filing a complaint and request for a recall on 2019 Audi Q7's side marker light. This is 2019 Model Audi Q7.It has about 60K miles. I start getting a warning message pops up frequently saying "Right front side marker light faulty See owner's manual". Searching online it appears many user with same model years facing the same problem, but could be on the left side. Some say dealer will not cover the repair even with extended warranty. Repair cost ranges from $3000 to $5000. The part is around $30. Due to this What people would normally do is just disable the light with some diagnostic tools. This is against the safety requirement and extremely dangerous in my opinion. This is most likely manufacturer's faulty design or defects since it is so prevailing among car owners of same model. Please see some of the online posts by owners with this issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: AUDI
Mfg Campaign: 11627197
Notice Date: Nov 25, 2024
Recall Date: Nov 25, 2024
Volkswagen Group Of America, Inc.
Campaign: 11619637 Other
Oct 14, 2024
Defect Description:

SUSPENSION

Potential Consequences:

Rear coil springs broke after just 60,000 miles. Audi refused to cover but dealer said this is very common. Vehicle stability affected. After my 42 years in automotive industry as a supplier my bet is these springs are made in China and supplier is cheating on material specifications and Audi must know.

Corrective Action:

Rear coil springs broke after just 60,000 miles. Audi refused to cover but dealer said this is very common. Vehicle stability affected. After my 42 years in automotive industry as a supplier my bet is these springs are made in China and supplier is cheating on material specifications and Audi must know.

Additional Notes:

Rear coil springs broke after just 60,000 miles. Audi refused to cover but dealer said this is very common. Vehicle stability affected. After my 42 years in automotive industry as a supplier my bet is these springs are made in China and supplier is cheating on material specifications and Audi must know.

Manufacturer: AUDI
Mfg Campaign: 11619637
Notice Date: Oct 14, 2024
Recall Date: Oct 14, 2024
Volkswagen Group Of America, Inc.
Campaign: 11619348 Other
Oct 11, 2024
Defect Description:

SUSPENSION

Potential Consequences:

On October 9, I brought my 2019 Audi Q7 with approximately 79k miles to my dealership service department for an oil change and an inspection sticker. While in for the service, the dealership performed a multi-point inspection. During the inspection, the service technician found that both rear coils were broken off of the base. The technician recommended that these be replaced immediately and need immediate attention. The cost of the repair is over $3,000 and would then require an alignment and calibration, costing an additional over $500. I understand that these coils were recalled in later model Audi Q7's but not my year. Based upon this, it seems that the coils are defective and there should be additional recalls. There really is no reason for coils to break on a car that has such a large towing capacity (though I don't tow anything on the car and don't have a tow hitch). This is a safety issue for the car's performance and control.

Corrective Action:

On October 9, I brought my 2019 Audi Q7 with approximately 79k miles to my dealership service department for an oil change and an inspection sticker. While in for the service, the dealership performed a multi-point inspection. During the inspection, the service technician found that both rear coils were broken off of the base. The technician recommended that these be replaced immediately and need immediate attention. The cost of the repair is over $3,000 and would then require an alignment and calibration, costing an additional over $500. I understand that these coils were recalled in later model Audi Q7's but not my year. Based upon this, it seems that the coils are defective and there should be additional recalls. There really is no reason for coils to break on a car that has such a large towing capacity (though I don't tow anything on the car and don't have a tow hitch). This is a safety issue for the car's performance and control.

Additional Notes:

On October 9, I brought my 2019 Audi Q7 with approximately 79k miles to my dealership service department for an oil change and an inspection sticker. While in for the service, the dealership performed a multi-point inspection. During the inspection, the service technician found that both rear coils were broken off of the base. The technician recommended that these be replaced immediately and need immediate attention. The cost of the repair is over $3,000 and would then require an alignment and calibration, costing an additional over $500. I understand that these coils were recalled in later model Audi Q7's but not my year. Based upon this, it seems that the coils are defective and there should be additional recalls. There really is no reason for coils to break on a car that has such a large towing capacity (though I don't tow anything on the car and don't have a tow hitch). This is a safety issue for the car's performance and control.

Manufacturer: AUDI
Mfg Campaign: 11619348
Notice Date: Oct 11, 2024
Recall Date: Oct 11, 2024
Volkswagen Group Of America, Inc.
Campaign: 11600498 Other
Jul 9, 2024
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

During high weather temperature the fuel lines pops off and leaks fuel everywhere.

Corrective Action:

During high weather temperature the fuel lines pops off and leaks fuel everywhere.

Additional Notes:

During high weather temperature the fuel lines pops off and leaks fuel everywhere.

Manufacturer: AUDI
Mfg Campaign: 11600498
Notice Date: Jul 9, 2024
Recall Date: Jul 9, 2024
Volkswagen Group Of America, Inc.
Campaign: 11596271 Other
Jun 24, 2024
Defect Description:

SUSPENSION

Potential Consequences:

At 50k miles, in July 2023, I was told by the dealer, Audi, that the rear spring mounts were corroding, and it was not covered by warranty. Everything I have read about spring mounts is that they are not considered a wear and tear part, and should not deteriorate. But I paid about $2,000 for the repair. Now, 11 months later, one spring coil itself has broken, and despite the warranty since it was last replaced less than a year ago, Audi will not honor the warranty at all, because it was the spring mounts and not the springs themselves that were replaced. However, it is the same job to repair, and so I am forced to pay for the same amount of labor again. This seems criminal given the parts are interdependent and the job takes an equal amount of time. I don’t understand why the coils weren’t replaced initially, as I now have to pay for the project to essentially be redone. Yes, it is a safety issue. Was not inspected by police but it was by the manufacturer. There haven’t been any warning indicators in the vehicle.

Corrective Action:

At 50k miles, in July 2023, I was told by the dealer, Audi, that the rear spring mounts were corroding, and it was not covered by warranty. Everything I have read about spring mounts is that they are not considered a wear and tear part, and should not deteriorate. But I paid about $2,000 for the repair. Now, 11 months later, one spring coil itself has broken, and despite the warranty since it was last replaced less than a year ago, Audi will not honor the warranty at all, because it was the spring mounts and not the springs themselves that were replaced. However, it is the same job to repair, and so I am forced to pay for the same amount of labor again. This seems criminal given the parts are interdependent and the job takes an equal amount of time. I don’t understand why the coils weren’t replaced initially, as I now have to pay for the project to essentially be redone. Yes, it is a safety issue. Was not inspected by police but it was by the manufacturer. There haven’t been any warning indicators in the vehicle.

Additional Notes:

At 50k miles, in July 2023, I was told by the dealer, Audi, that the rear spring mounts were corroding, and it was not covered by warranty. Everything I have read about spring mounts is that they are not considered a wear and tear part, and should not deteriorate. But I paid about $2,000 for the repair. Now, 11 months later, one spring coil itself has broken, and despite the warranty since it was last replaced less than a year ago, Audi will not honor the warranty at all, because it was the spring mounts and not the springs themselves that were replaced. However, it is the same job to repair, and so I am forced to pay for the same amount of labor again. This seems criminal given the parts are interdependent and the job takes an equal amount of time. I don’t understand why the coils weren’t replaced initially, as I now have to pay for the project to essentially be redone. Yes, it is a safety issue. Was not inspected by police but it was by the manufacturer. There haven’t been any warning indicators in the vehicle.

Manufacturer: AUDI
Mfg Campaign: 11596271
Notice Date: Jun 24, 2024
Recall Date: Jun 24, 2024
Volkswagen Group Of America, Inc.
Campaign: 11595337 Other
Jun 19, 2024
Defect Description:

LANE DEPARTURE: ASSIST

Potential Consequences:

Lane keeping assistance jerks car into turn lanes at highway speeds. Happens consistently on MN State Hwy 316. I usually disable it to prevent an accident.

Corrective Action:

Lane keeping assistance jerks car into turn lanes at highway speeds. Happens consistently on MN State Hwy 316. I usually disable it to prevent an accident.

Additional Notes:

Lane keeping assistance jerks car into turn lanes at highway speeds. Happens consistently on MN State Hwy 316. I usually disable it to prevent an accident.

Manufacturer: AUDI
Mfg Campaign: 11595337
Notice Date: Jun 19, 2024
Recall Date: Jun 19, 2024
Volkswagen Group Of America, Inc.
Campaign: 11593396 Other
Jun 10, 2024
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

On [XXX} Friday morning, I was driving at 35 mph on local road after existing from highway. Suddenly the screen displayed this message: Drive system malfunction. The car was totally broken down. I couldn't start the engine any more so I turned on hazard light and pulled over to the curb pending AAA rescue truck. Luckily it was not happened on highway. Otherwise the car could be wrecked to cause fatal accident. It was the first time since I had this brand new Audi Q7 in November 2019 running 26,600 miles. After Audi certified tech inspected, he concluded the fuel pump defective and needed to replace a new one for $3000+. Here is the link the tech completed his walkaround video [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

On [XXX} Friday morning, I was driving at 35 mph on local road after existing from highway. Suddenly the screen displayed this message: Drive system malfunction. The car was totally broken down. I couldn't start the engine any more so I turned on hazard light and pulled over to the curb pending AAA rescue truck. Luckily it was not happened on highway. Otherwise the car could be wrecked to cause fatal accident. It was the first time since I had this brand new Audi Q7 in November 2019 running 26,600 miles. After Audi certified tech inspected, he concluded the fuel pump defective and needed to replace a new one for $3000+. Here is the link the tech completed his walkaround video [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

On [XXX} Friday morning, I was driving at 35 mph on local road after existing from highway. Suddenly the screen displayed this message: Drive system malfunction. The car was totally broken down. I couldn't start the engine any more so I turned on hazard light and pulled over to the curb pending AAA rescue truck. Luckily it was not happened on highway. Otherwise the car could be wrecked to cause fatal accident. It was the first time since I had this brand new Audi Q7 in November 2019 running 26,600 miles. After Audi certified tech inspected, he concluded the fuel pump defective and needed to replace a new one for $3000+. Here is the link the tech completed his walkaround video [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: AUDI
Mfg Campaign: 11593396
Notice Date: Jun 10, 2024
Recall Date: Jun 10, 2024
Volkswagen Group Of America, Inc.
Campaign: 11590995 Other
May 28, 2024
Defect Description:

SUSPENSION

Potential Consequences:

Both rear spring have broke with a clean break. I would not have noticed except for the piece of spring laying on my garage floor. Seems to be a known issue with Audi 2013-2019

Corrective Action:

Both rear spring have broke with a clean break. I would not have noticed except for the piece of spring laying on my garage floor. Seems to be a known issue with Audi 2013-2019

Additional Notes:

Both rear spring have broke with a clean break. I would not have noticed except for the piece of spring laying on my garage floor. Seems to be a known issue with Audi 2013-2019

Manufacturer: AUDI
Mfg Campaign: 11590995
Notice Date: May 28, 2024
Recall Date: May 28, 2024
Volkswagen Group Of America, Inc.
Campaign: 11588208 Other
May 11, 2024
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

Faulty fuel sensor. Sensor showing low fuel warning while the tank is full

Corrective Action:

Faulty fuel sensor. Sensor showing low fuel warning while the tank is full

Additional Notes:

Faulty fuel sensor. Sensor showing low fuel warning while the tank is full

Manufacturer: AUDI
Mfg Campaign: 11588208
Notice Date: May 11, 2024
Recall Date: May 11, 2024
Volkswagen Group Of America, Inc.
Campaign: 11587377 Other
May 7, 2024
Defect Description:

STEERING

Potential Consequences:

1. Steering malfunction, yes. 2. In the course of driving on [XXX] through a mountain pass in Colorado with snow and poor driving conditions, the steering mechanism on the vehicle failed resulting in not being able to maneuver the vehicle out of the lane or off the road safely. If this happened while other vehicles were in front/behind or to the side of us, or if this would have happened in another mountain road without emergency curbing/exits - we could have easily been killed. 3. The vehicle is at the Audi Denver dealership (had to be towed) and they confirmed the code "Steering: malfunction! Please stop vehicle" that displayed on the panel. 4. No, tried to call Audi but there was a 2 hour wait to talk to someone and even then, not sure I would have reached anyone that could have helped. 5. Warning message "Steering: malfunction! Please stop vehicle" displayed with red steering wheel icon and exclamation mark. No other warning or sign of failure. This is the problem, driving at highway speed, get a steering malfunction warning, can't steer or control the vehicle - have to stop "safely". This could have been catastrophic. In any other vehicle if rack/pinon slips or power steering fluid fails, you can still manage to steer and avoid collision, this Audi under these conditions gave no such option. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Corrective Action:

1. Steering malfunction, yes. 2. In the course of driving on [XXX] through a mountain pass in Colorado with snow and poor driving conditions, the steering mechanism on the vehicle failed resulting in not being able to maneuver the vehicle out of the lane or off the road safely. If this happened while other vehicles were in front/behind or to the side of us, or if this would have happened in another mountain road without emergency curbing/exits - we could have easily been killed. 3. The vehicle is at the Audi Denver dealership (had to be towed) and they confirmed the code "Steering: malfunction! Please stop vehicle" that displayed on the panel. 4. No, tried to call Audi but there was a 2 hour wait to talk to someone and even then, not sure I would have reached anyone that could have helped. 5. Warning message "Steering: malfunction! Please stop vehicle" displayed with red steering wheel icon and exclamation mark. No other warning or sign of failure. This is the problem, driving at highway speed, get a steering malfunction warning, can't steer or control the vehicle - have to stop "safely". This could have been catastrophic. In any other vehicle if rack/pinon slips or power steering fluid fails, you can still manage to steer and avoid collision, this Audi under these conditions gave no such option. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Additional Notes:

1. Steering malfunction, yes. 2. In the course of driving on [XXX] through a mountain pass in Colorado with snow and poor driving conditions, the steering mechanism on the vehicle failed resulting in not being able to maneuver the vehicle out of the lane or off the road safely. If this happened while other vehicles were in front/behind or to the side of us, or if this would have happened in another mountain road without emergency curbing/exits - we could have easily been killed. 3. The vehicle is at the Audi Denver dealership (had to be towed) and they confirmed the code "Steering: malfunction! Please stop vehicle" that displayed on the panel. 4. No, tried to call Audi but there was a 2 hour wait to talk to someone and even then, not sure I would have reached anyone that could have helped. 5. Warning message "Steering: malfunction! Please stop vehicle" displayed with red steering wheel icon and exclamation mark. No other warning or sign of failure. This is the problem, driving at highway speed, get a steering malfunction warning, can't steer or control the vehicle - have to stop "safely". This could have been catastrophic. In any other vehicle if rack/pinon slips or power steering fluid fails, you can still manage to steer and avoid collision, this Audi under these conditions gave no such option. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Manufacturer: AUDI
Mfg Campaign: 11587377
Notice Date: May 7, 2024
Recall Date: May 7, 2024

Need Legal Help?

Featured Attorneys
Barry Edzant

Edzant Price LLC

Valencia, CA • 36 yrs

Focus: Lemon Law, Personal Injury

Recent Articles
Jeep Grand Cherokee Head Restraint Problem

Chrysler (FCA US, LLC) has announced a safety issue affecting certain 2023–2024 Jeep Grand Ch ...

Aug 1, 2025
Fuel Injector Problem: 2021-2024 Ford Bronco Sport and 2020-2022 Ford Escape

If you own a 2021-2024 Ford Bronco Sport or 2020-2022 Ford Escape equipped with a 1.5L Dragon GTDI e ...

Jul 28, 2025
Airbag Problem Affects 2022-2025 Chrysler Pacifica and Voyager Vehicles

If you own a Chrysler Pacifica or Voyager, your vehicle may be equipped with defective side curtain ...

Jul 24, 2025