Complaints & Recalls
Official Safety Recalls - Important!
10 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 Q5 Sportback, SQ5 Sportback, 2018-2022 Q5, and SQ5 vehicles. A liquid spill in the rear seat, or water ingress from an insufficient body seam underneath the vehicle may allow liquid to penetrate the gateway control module, causing it to shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 90S9
Recall Date: Dec 8, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi SQ5 and 2018-2020 Audi Q5 vehicles. The rear wheel arch cover trim may loosen and detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 66K8
Recall Date: Oct 16, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The wheel arch cover trim may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 66K6/66K7
Recall Date: Jun 5, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi Q5 and SQ5 vehicles. The brake master cylinder casting may be too short.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47O9
Recall Date: Apr 8, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas, Passat, Beetle, Beetle Convertible, Golf, Golf SportWagen and GTI and Audi Q5 and SQ5 vehicles. The brake caliper pistons on these vehicles may have insufficient coating, potentially reducing the brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47N8, 47N9, 47N6
Recall Date: Jun 1, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2017 Audi A7, A4, A6, Volkswagen Golf and Tiguan vehicles and 2016 Volkswagen e-Golf vehicles for driver frontal air bags, passenger frontal air bags or head air bags that may not deploy properly. Additionally, certain 2017 Audi Q7, A4 Sedan, A4 Allroad, and 2018 Audi Q5 vehicles are being recalled because the seat belt pretensioners may not activate properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VW: 69P4; Audi 69P2
Recall Date: Dec 29, 2016
Consumer Complaints
284 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BCM
Corrective Action:
BCM
Additional Notes:
BCM
Mfg Campaign: 11676529
Recall Date: Jul 27, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
BCM
Corrective Action:
BCM
Additional Notes:
BCM
Mfg Campaign: 11676529
Recall Date: Jul 27, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Audi Q5. The contact stated that while driving 35-40 MPH and accelerating, the vehicle lost motive power. The contact pulled to the side of the road, and the vehicle was able to restart. Several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the body control module(BCM) was floating in water. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was contacted and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 21V947000 (Electrical System, Structure), and the additional repairs were at the contact's expense. The contact stated that the recall remedy was inadequate for the failure. The failure mileage was approximately 58,000.
Corrective Action:
The contact owns a 2018 Audi Q5. The contact stated that while driving 35-40 MPH and accelerating, the vehicle lost motive power. The contact pulled to the side of the road, and the vehicle was able to restart. Several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the body control module(BCM) was floating in water. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was contacted and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 21V947000 (Electrical System, Structure), and the additional repairs were at the contact's expense. The contact stated that the recall remedy was inadequate for the failure. The failure mileage was approximately 58,000.
Additional Notes:
The contact owns a 2018 Audi Q5. The contact stated that while driving 35-40 MPH and accelerating, the vehicle lost motive power. The contact pulled to the side of the road, and the vehicle was able to restart. Several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the body control module(BCM) was floating in water. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was contacted and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 21V947000 (Electrical System, Structure), and the additional repairs were at the contact's expense. The contact stated that the recall remedy was inadequate for the failure. The failure mileage was approximately 58,000.
Mfg Campaign: 11674315
Recall Date: Jul 17, 2025
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2018 Audi Q5. The contact stated that while driving 35-40 MPH and accelerating, the vehicle lost motive power. The contact pulled to the side of the road, and the vehicle was able to restart. Several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the body control module(BCM) was floating in water. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was contacted and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 21V947000 (Electrical System, Structure), and the additional repairs were at the contact's expense. The contact stated that the recall remedy was inadequate for the failure. The failure mileage was approximately 58,000.
Corrective Action:
The contact owns a 2018 Audi Q5. The contact stated that while driving 35-40 MPH and accelerating, the vehicle lost motive power. The contact pulled to the side of the road, and the vehicle was able to restart. Several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the body control module(BCM) was floating in water. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was contacted and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 21V947000 (Electrical System, Structure), and the additional repairs were at the contact's expense. The contact stated that the recall remedy was inadequate for the failure. The failure mileage was approximately 58,000.
Additional Notes:
The contact owns a 2018 Audi Q5. The contact stated that while driving 35-40 MPH and accelerating, the vehicle lost motive power. The contact pulled to the side of the road, and the vehicle was able to restart. Several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the body control module(BCM) was floating in water. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was contacted and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 21V947000 (Electrical System, Structure), and the additional repairs were at the contact's expense. The contact stated that the recall remedy was inadequate for the failure. The failure mileage was approximately 58,000.
Mfg Campaign: 11674315
Recall Date: Jul 17, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
Potential Consequences:
The contact owns a 2018 Audi Q5. The contact stated that while driving 35-40 MPH and accelerating, the vehicle lost motive power. The contact pulled to the side of the road, and the vehicle was able to restart. Several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the body control module(BCM) was floating in water. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was contacted and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 21V947000 (Electrical System, Structure), and the additional repairs were at the contact's expense. The contact stated that the recall remedy was inadequate for the failure. The failure mileage was approximately 58,000.
Corrective Action:
The contact owns a 2018 Audi Q5. The contact stated that while driving 35-40 MPH and accelerating, the vehicle lost motive power. The contact pulled to the side of the road, and the vehicle was able to restart. Several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the body control module(BCM) was floating in water. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was contacted and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 21V947000 (Electrical System, Structure), and the additional repairs were at the contact's expense. The contact stated that the recall remedy was inadequate for the failure. The failure mileage was approximately 58,000.
Additional Notes:
The contact owns a 2018 Audi Q5. The contact stated that while driving 35-40 MPH and accelerating, the vehicle lost motive power. The contact pulled to the side of the road, and the vehicle was able to restart. Several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the body control module(BCM) was floating in water. The vehicle was not repaired. The local dealer was not contacted. The manufacturer was contacted and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 21V947000 (Electrical System, Structure), and the additional repairs were at the contact's expense. The contact stated that the recall remedy was inadequate for the failure. The failure mileage was approximately 58,000.
Mfg Campaign: 11674315
Recall Date: Jul 17, 2025
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2018 Audi Q5. The contact stated while driving 40 MPH, the air bag warning light illuminated. The vehicle was taken to a dealer; however, the vehicle was not diagnosed due to the cost. The vehicle was not repaired. The contact stated that the failure persisted. The contact stated that the warning light was intermittently illuminated. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.
Corrective Action:
The contact owns a 2018 Audi Q5. The contact stated while driving 40 MPH, the air bag warning light illuminated. The vehicle was taken to a dealer; however, the vehicle was not diagnosed due to the cost. The vehicle was not repaired. The contact stated that the failure persisted. The contact stated that the warning light was intermittently illuminated. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.
Additional Notes:
The contact owns a 2018 Audi Q5. The contact stated while driving 40 MPH, the air bag warning light illuminated. The vehicle was taken to a dealer; however, the vehicle was not diagnosed due to the cost. The vehicle was not repaired. The contact stated that the failure persisted. The contact stated that the warning light was intermittently illuminated. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.
Mfg Campaign: 11672383
Recall Date: Jul 9, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
A coil that is attached underneath the sunroof is attached to the BCM. There is not a drain plug at the end so there was 5 inches of water there and the BCM was made to sit in that spot. The electrical wires and BCM were burned out because of this. The BCM controls the entire system not limited to the start button and everything that runs the car. I have only had the vehicle less than 1 year and it costs 4000 dollars to fix. My car has been at the dealership since June 9th.
Corrective Action:
A coil that is attached underneath the sunroof is attached to the BCM. There is not a drain plug at the end so there was 5 inches of water there and the BCM was made to sit in that spot. The electrical wires and BCM were burned out because of this. The BCM controls the entire system not limited to the start button and everything that runs the car. I have only had the vehicle less than 1 year and it costs 4000 dollars to fix. My car has been at the dealership since June 9th.
Additional Notes:
A coil that is attached underneath the sunroof is attached to the BCM. There is not a drain plug at the end so there was 5 inches of water there and the BCM was made to sit in that spot. The electrical wires and BCM were burned out because of this. The BCM controls the entire system not limited to the start button and everything that runs the car. I have only had the vehicle less than 1 year and it costs 4000 dollars to fix. My car has been at the dealership since June 9th.
Mfg Campaign: 11670179
Recall Date: Jun 30, 2025
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
A coil that is attached underneath the sunroof is attached to the BCM. There is not a drain plug at the end so there was 5 inches of water there and the BCM was made to sit in that spot. The electrical wires and BCM were burned out because of this. The BCM controls the entire system not limited to the start button and everything that runs the car. I have only had the vehicle less than 1 year and it costs 4000 dollars to fix. My car has been at the dealership since June 9th.
Corrective Action:
A coil that is attached underneath the sunroof is attached to the BCM. There is not a drain plug at the end so there was 5 inches of water there and the BCM was made to sit in that spot. The electrical wires and BCM were burned out because of this. The BCM controls the entire system not limited to the start button and everything that runs the car. I have only had the vehicle less than 1 year and it costs 4000 dollars to fix. My car has been at the dealership since June 9th.
Additional Notes:
A coil that is attached underneath the sunroof is attached to the BCM. There is not a drain plug at the end so there was 5 inches of water there and the BCM was made to sit in that spot. The electrical wires and BCM were burned out because of this. The BCM controls the entire system not limited to the start button and everything that runs the car. I have only had the vehicle less than 1 year and it costs 4000 dollars to fix. My car has been at the dealership since June 9th.
Mfg Campaign: 11670179
Recall Date: Jun 30, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Audi Q5. The contact stated that while pulling into a business at an undisclosed speed, there was an unknown warning light illuminated, and the message "Left and Right Rear Signal and Center Rear Brake Light Malfunction" was displayed. Additionally, the contact stated that the key warning light and engine malfunction warning lights were illuminated. The vehicle was taken to a dealer where it was determined that there was water intrusion into the rear cargo area of the vehicle, due to a clogged drain. The contact was informed that the drain tube needed to be cleaned, the module needed to be replaced, and the vehicle needed to be rewired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 83,000.
Corrective Action:
The contact owns a 2018 Audi Q5. The contact stated that while pulling into a business at an undisclosed speed, there was an unknown warning light illuminated, and the message "Left and Right Rear Signal and Center Rear Brake Light Malfunction" was displayed. Additionally, the contact stated that the key warning light and engine malfunction warning lights were illuminated. The vehicle was taken to a dealer where it was determined that there was water intrusion into the rear cargo area of the vehicle, due to a clogged drain. The contact was informed that the drain tube needed to be cleaned, the module needed to be replaced, and the vehicle needed to be rewired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 83,000.
Additional Notes:
The contact owns a 2018 Audi Q5. The contact stated that while pulling into a business at an undisclosed speed, there was an unknown warning light illuminated, and the message "Left and Right Rear Signal and Center Rear Brake Light Malfunction" was displayed. Additionally, the contact stated that the key warning light and engine malfunction warning lights were illuminated. The vehicle was taken to a dealer where it was determined that there was water intrusion into the rear cargo area of the vehicle, due to a clogged drain. The contact was informed that the drain tube needed to be cleaned, the module needed to be replaced, and the vehicle needed to be rewired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 83,000.
Mfg Campaign: 11668943
Recall Date: Jun 24, 2025
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2018 Audi Q5. The contact stated that while pulling into a business at an undisclosed speed, there was an unknown warning light illuminated, and the message "Left and Right Rear Signal and Center Rear Brake Light Malfunction" was displayed. Additionally, the contact stated that the key warning light and engine malfunction warning lights were illuminated. The vehicle was taken to a dealer where it was determined that there was water intrusion into the rear cargo area of the vehicle, due to a clogged drain. The contact was informed that the drain tube needed to be cleaned, the module needed to be replaced, and the vehicle needed to be rewired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 83,000.
Corrective Action:
The contact owns a 2018 Audi Q5. The contact stated that while pulling into a business at an undisclosed speed, there was an unknown warning light illuminated, and the message "Left and Right Rear Signal and Center Rear Brake Light Malfunction" was displayed. Additionally, the contact stated that the key warning light and engine malfunction warning lights were illuminated. The vehicle was taken to a dealer where it was determined that there was water intrusion into the rear cargo area of the vehicle, due to a clogged drain. The contact was informed that the drain tube needed to be cleaned, the module needed to be replaced, and the vehicle needed to be rewired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 83,000.
Additional Notes:
The contact owns a 2018 Audi Q5. The contact stated that while pulling into a business at an undisclosed speed, there was an unknown warning light illuminated, and the message "Left and Right Rear Signal and Center Rear Brake Light Malfunction" was displayed. Additionally, the contact stated that the key warning light and engine malfunction warning lights were illuminated. The vehicle was taken to a dealer where it was determined that there was water intrusion into the rear cargo area of the vehicle, due to a clogged drain. The contact was informed that the drain tube needed to be cleaned, the module needed to be replaced, and the vehicle needed to be rewired. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 83,000.
Mfg Campaign: 11668943
Recall Date: Jun 24, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My vehicle spontaneously began displaying emergency signals including engine malfunction, turn signal malfunction, parking brake malfunction, brake light malfunction. I would also turn the car completely off and brake lights would remain on asymetrically. Also, the related alert bells would go off intermittently. I have kept my car in good repair and on a regular maintanence schedule. I took the car first to my mechanic who evaluated and said I should take to the Audi dealership. After two days of diagnosis, they came back that the sunroof drains were clogged with debris which definitively caused water to enter and soak the "comfort module" After irrigating them, they did not find any damage and said they do not need replacement. However, the water soaked and heavily corroded the comfort module and say the entire module needs to be replaced along with a rebuild of the harness. They are quoting me $12,300. My safety was at risk in the malfunction of the engine system, and especially signalling capabilities and possible brake impact. The problem has been confirmed by two mechanics - mine and Audi I searched online and have discovered a number of other 2018 Audi Q5 owner accounts of the same and similar defect and result. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My vehicle spontaneously began displaying emergency signals including engine malfunction, turn signal malfunction, parking brake malfunction, brake light malfunction. I would also turn the car completely off and brake lights would remain on asymetrically. Also, the related alert bells would go off intermittently. I have kept my car in good repair and on a regular maintanence schedule. I took the car first to my mechanic who evaluated and said I should take to the Audi dealership. After two days of diagnosis, they came back that the sunroof drains were clogged with debris which definitively caused water to enter and soak the "comfort module" After irrigating them, they did not find any damage and said they do not need replacement. However, the water soaked and heavily corroded the comfort module and say the entire module needs to be replaced along with a rebuild of the harness. They are quoting me $12,300. My safety was at risk in the malfunction of the engine system, and especially signalling capabilities and possible brake impact. The problem has been confirmed by two mechanics - mine and Audi I searched online and have discovered a number of other 2018 Audi Q5 owner accounts of the same and similar defect and result. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My vehicle spontaneously began displaying emergency signals including engine malfunction, turn signal malfunction, parking brake malfunction, brake light malfunction. I would also turn the car completely off and brake lights would remain on asymetrically. Also, the related alert bells would go off intermittently. I have kept my car in good repair and on a regular maintanence schedule. I took the car first to my mechanic who evaluated and said I should take to the Audi dealership. After two days of diagnosis, they came back that the sunroof drains were clogged with debris which definitively caused water to enter and soak the "comfort module" After irrigating them, they did not find any damage and said they do not need replacement. However, the water soaked and heavily corroded the comfort module and say the entire module needs to be replaced along with a rebuild of the harness. They are quoting me $12,300. My safety was at risk in the malfunction of the engine system, and especially signalling capabilities and possible brake impact. The problem has been confirmed by two mechanics - mine and Audi I searched online and have discovered a number of other 2018 Audi Q5 owner accounts of the same and similar defect and result. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11666620
Recall Date: Jun 12, 2025
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
My vehicle spontaneously began displaying emergency signals including engine malfunction, turn signal malfunction, parking brake malfunction, brake light malfunction. I would also turn the car completely off and brake lights would remain on asymetrically. Also, the related alert bells would go off intermittently. I have kept my car in good repair and on a regular maintanence schedule. I took the car first to my mechanic who evaluated and said I should take to the Audi dealership. After two days of diagnosis, they came back that the sunroof drains were clogged with debris which definitively caused water to enter and soak the "comfort module" After irrigating them, they did not find any damage and said they do not need replacement. However, the water soaked and heavily corroded the comfort module and say the entire module needs to be replaced along with a rebuild of the harness. They are quoting me $12,300. My safety was at risk in the malfunction of the engine system, and especially signalling capabilities and possible brake impact. The problem has been confirmed by two mechanics - mine and Audi I searched online and have discovered a number of other 2018 Audi Q5 owner accounts of the same and similar defect and result. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My vehicle spontaneously began displaying emergency signals including engine malfunction, turn signal malfunction, parking brake malfunction, brake light malfunction. I would also turn the car completely off and brake lights would remain on asymetrically. Also, the related alert bells would go off intermittently. I have kept my car in good repair and on a regular maintanence schedule. I took the car first to my mechanic who evaluated and said I should take to the Audi dealership. After two days of diagnosis, they came back that the sunroof drains were clogged with debris which definitively caused water to enter and soak the "comfort module" After irrigating them, they did not find any damage and said they do not need replacement. However, the water soaked and heavily corroded the comfort module and say the entire module needs to be replaced along with a rebuild of the harness. They are quoting me $12,300. My safety was at risk in the malfunction of the engine system, and especially signalling capabilities and possible brake impact. The problem has been confirmed by two mechanics - mine and Audi I searched online and have discovered a number of other 2018 Audi Q5 owner accounts of the same and similar defect and result. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My vehicle spontaneously began displaying emergency signals including engine malfunction, turn signal malfunction, parking brake malfunction, brake light malfunction. I would also turn the car completely off and brake lights would remain on asymetrically. Also, the related alert bells would go off intermittently. I have kept my car in good repair and on a regular maintanence schedule. I took the car first to my mechanic who evaluated and said I should take to the Audi dealership. After two days of diagnosis, they came back that the sunroof drains were clogged with debris which definitively caused water to enter and soak the "comfort module" After irrigating them, they did not find any damage and said they do not need replacement. However, the water soaked and heavily corroded the comfort module and say the entire module needs to be replaced along with a rebuild of the harness. They are quoting me $12,300. My safety was at risk in the malfunction of the engine system, and especially signalling capabilities and possible brake impact. The problem has been confirmed by two mechanics - mine and Audi I searched online and have discovered a number of other 2018 Audi Q5 owner accounts of the same and similar defect and result. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11666620
Recall Date: Jun 12, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My vehicle spontaneously began displaying emergency signals including engine malfunction, turn signal malfunction, parking brake malfunction, brake light malfunction. I would also turn the car completely off and brake lights would remain on asymetrically. Also, the related alert bells would go off intermittently. I have kept my car in good repair and on a regular maintanence schedule. I took the car first to my mechanic who evaluated and said I should take to the Audi dealership. After two days of diagnosis, they came back that the sunroof drains were clogged with debris which definitively caused water to enter and soak the "comfort module" After irrigating them, they did not find any damage and said they do not need replacement. However, the water soaked and heavily corroded the comfort module and say the entire module needs to be replaced along with a rebuild of the harness. They are quoting me $12,300. My safety was at risk in the malfunction of the engine system, and especially signalling capabilities and possible brake impact. The problem has been confirmed by two mechanics - mine and Audi I searched online and have discovered a number of other 2018 Audi Q5 owner accounts of the same and similar defect and result. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My vehicle spontaneously began displaying emergency signals including engine malfunction, turn signal malfunction, parking brake malfunction, brake light malfunction. I would also turn the car completely off and brake lights would remain on asymetrically. Also, the related alert bells would go off intermittently. I have kept my car in good repair and on a regular maintanence schedule. I took the car first to my mechanic who evaluated and said I should take to the Audi dealership. After two days of diagnosis, they came back that the sunroof drains were clogged with debris which definitively caused water to enter and soak the "comfort module" After irrigating them, they did not find any damage and said they do not need replacement. However, the water soaked and heavily corroded the comfort module and say the entire module needs to be replaced along with a rebuild of the harness. They are quoting me $12,300. My safety was at risk in the malfunction of the engine system, and especially signalling capabilities and possible brake impact. The problem has been confirmed by two mechanics - mine and Audi I searched online and have discovered a number of other 2018 Audi Q5 owner accounts of the same and similar defect and result. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My vehicle spontaneously began displaying emergency signals including engine malfunction, turn signal malfunction, parking brake malfunction, brake light malfunction. I would also turn the car completely off and brake lights would remain on asymetrically. Also, the related alert bells would go off intermittently. I have kept my car in good repair and on a regular maintanence schedule. I took the car first to my mechanic who evaluated and said I should take to the Audi dealership. After two days of diagnosis, they came back that the sunroof drains were clogged with debris which definitively caused water to enter and soak the "comfort module" After irrigating them, they did not find any damage and said they do not need replacement. However, the water soaked and heavily corroded the comfort module and say the entire module needs to be replaced along with a rebuild of the harness. They are quoting me $12,300. My safety was at risk in the malfunction of the engine system, and especially signalling capabilities and possible brake impact. The problem has been confirmed by two mechanics - mine and Audi I searched online and have discovered a number of other 2018 Audi Q5 owner accounts of the same and similar defect and result. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11666620
Recall Date: Jun 12, 2025
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
The rear passenger side suspension coil was found broken with a clean break but embedded into the coil boot during a 70k service at the Audi dealer with ~61k miles. No alarming condition of the failure was present, and if it would have dislodged while at speed on the interstate would have resulted in complete loss of control and bodily harm to the driver as well as other vehicles on the road. This was a CPO vehicle garage kept and routinely serviced by Audi, yet they denied any liability and provided no assistance when I escalated to corporate due to being out of CPO warranty by ~2 months. As a result, I had an independent VW specialist shop perform the work, document the observations as if they were to be subpoenaed in the future, and provide me all the parts from the repair (which I still have). The spring coating is completely intact on both rear coils and during the repair process it is evident that the part number has changed from what was originally installed to the current version. The clean break suggests part defect either in design for use or in the spring manufacture. Further investigation on various Audi forums as well as the NHTSA shows this is a prevalent failure for the 2018 Q5 and Audi should be doing something about this.
Corrective Action:
The rear passenger side suspension coil was found broken with a clean break but embedded into the coil boot during a 70k service at the Audi dealer with ~61k miles. No alarming condition of the failure was present, and if it would have dislodged while at speed on the interstate would have resulted in complete loss of control and bodily harm to the driver as well as other vehicles on the road. This was a CPO vehicle garage kept and routinely serviced by Audi, yet they denied any liability and provided no assistance when I escalated to corporate due to being out of CPO warranty by ~2 months. As a result, I had an independent VW specialist shop perform the work, document the observations as if they were to be subpoenaed in the future, and provide me all the parts from the repair (which I still have). The spring coating is completely intact on both rear coils and during the repair process it is evident that the part number has changed from what was originally installed to the current version. The clean break suggests part defect either in design for use or in the spring manufacture. Further investigation on various Audi forums as well as the NHTSA shows this is a prevalent failure for the 2018 Q5 and Audi should be doing something about this.
Additional Notes:
The rear passenger side suspension coil was found broken with a clean break but embedded into the coil boot during a 70k service at the Audi dealer with ~61k miles. No alarming condition of the failure was present, and if it would have dislodged while at speed on the interstate would have resulted in complete loss of control and bodily harm to the driver as well as other vehicles on the road. This was a CPO vehicle garage kept and routinely serviced by Audi, yet they denied any liability and provided no assistance when I escalated to corporate due to being out of CPO warranty by ~2 months. As a result, I had an independent VW specialist shop perform the work, document the observations as if they were to be subpoenaed in the future, and provide me all the parts from the repair (which I still have). The spring coating is completely intact on both rear coils and during the repair process it is evident that the part number has changed from what was originally installed to the current version. The clean break suggests part defect either in design for use or in the spring manufacture. Further investigation on various Audi forums as well as the NHTSA shows this is a prevalent failure for the 2018 Q5 and Audi should be doing something about this.
Mfg Campaign: 11662908
Recall Date: May 24, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Turns out numerous complaints about water finding its way onto the computer comfort module. It is well known. Audi techs admitted it is due a bad design by Audi. There are no indications or warnings something is going wrong. Module gets fried and vehicle shuts off. Can't even shift or take out of Park. Insurances do not want to cover due it being water related. Audi does not want to repair due to no recall. They want approx $10,000.00 per occurrence when this happens. Definitely not fair to consumers to have to pay this or total their vehicles. My car only has 50k miles.
Corrective Action:
Turns out numerous complaints about water finding its way onto the computer comfort module. It is well known. Audi techs admitted it is due a bad design by Audi. There are no indications or warnings something is going wrong. Module gets fried and vehicle shuts off. Can't even shift or take out of Park. Insurances do not want to cover due it being water related. Audi does not want to repair due to no recall. They want approx $10,000.00 per occurrence when this happens. Definitely not fair to consumers to have to pay this or total their vehicles. My car only has 50k miles.
Additional Notes:
Turns out numerous complaints about water finding its way onto the computer comfort module. It is well known. Audi techs admitted it is due a bad design by Audi. There are no indications or warnings something is going wrong. Module gets fried and vehicle shuts off. Can't even shift or take out of Park. Insurances do not want to cover due it being water related. Audi does not want to repair due to no recall. They want approx $10,000.00 per occurrence when this happens. Definitely not fair to consumers to have to pay this or total their vehicles. My car only has 50k miles.
Mfg Campaign: 11662640
Recall Date: May 22, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Fuel pump has been recalled on other models but not mine. I have a 2018 audi q5. It had a warranty extension but the previous owner never claimed but if it would have been a recall then I wouldnt be having this problem . Now I have to replace the water pump and pay almost $2k for something that wasn't a recall.
Corrective Action:
Fuel pump has been recalled on other models but not mine. I have a 2018 audi q5. It had a warranty extension but the previous owner never claimed but if it would have been a recall then I wouldnt be having this problem . Now I have to replace the water pump and pay almost $2k for something that wasn't a recall.
Additional Notes:
Fuel pump has been recalled on other models but not mine. I have a 2018 audi q5. It had a warranty extension but the previous owner never claimed but if it would have been a recall then I wouldnt be having this problem . Now I have to replace the water pump and pay almost $2k for something that wasn't a recall.
Mfg Campaign: 11660676
Recall Date: May 13, 2025
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Fuel pump has been recalled on other models but not mine. I have a 2018 audi q5. It had a warranty extension but the previous owner never claimed but if it would have been a recall then I wouldnt be having this problem . Now I have to replace the water pump and pay almost $2k for something that wasn't a recall.
Corrective Action:
Fuel pump has been recalled on other models but not mine. I have a 2018 audi q5. It had a warranty extension but the previous owner never claimed but if it would have been a recall then I wouldnt be having this problem . Now I have to replace the water pump and pay almost $2k for something that wasn't a recall.
Additional Notes:
Fuel pump has been recalled on other models but not mine. I have a 2018 audi q5. It had a warranty extension but the previous owner never claimed but if it would have been a recall then I wouldnt be having this problem . Now I have to replace the water pump and pay almost $2k for something that wasn't a recall.
Mfg Campaign: 11660676
Recall Date: May 13, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WATER SEEPED INTO COMFORT CONTROL MODULE VIA BLOCKED SUNROOF DRAIN HOSES AND DAMAGED ELECTRICAL. THERE WAS A RECALL FOR THE SAME ISSUE REGADING THE GATEWAY CONTROL MODULE WHICH ALLOWS SHOPS TO ADD A PROTECTIVE COVER. THIS SAME RECALL NEEDS TO BE ON THE COMFORT CONTROL MODULE SINCE THE WAY THEY DESIGNED THE SUNROOF DRAINS ALLOWS FOR WATER TO SEEP INTO THE CC MODULE. THIS IS A RIDICULOUS DESIGN THAT REQUIRES A 11K DOLLAR REPAIR FOR CUSTOMERS.
Corrective Action:
WATER SEEPED INTO COMFORT CONTROL MODULE VIA BLOCKED SUNROOF DRAIN HOSES AND DAMAGED ELECTRICAL. THERE WAS A RECALL FOR THE SAME ISSUE REGADING THE GATEWAY CONTROL MODULE WHICH ALLOWS SHOPS TO ADD A PROTECTIVE COVER. THIS SAME RECALL NEEDS TO BE ON THE COMFORT CONTROL MODULE SINCE THE WAY THEY DESIGNED THE SUNROOF DRAINS ALLOWS FOR WATER TO SEEP INTO THE CC MODULE. THIS IS A RIDICULOUS DESIGN THAT REQUIRES A 11K DOLLAR REPAIR FOR CUSTOMERS.
Additional Notes:
WATER SEEPED INTO COMFORT CONTROL MODULE VIA BLOCKED SUNROOF DRAIN HOSES AND DAMAGED ELECTRICAL. THERE WAS A RECALL FOR THE SAME ISSUE REGADING THE GATEWAY CONTROL MODULE WHICH ALLOWS SHOPS TO ADD A PROTECTIVE COVER. THIS SAME RECALL NEEDS TO BE ON THE COMFORT CONTROL MODULE SINCE THE WAY THEY DESIGNED THE SUNROOF DRAINS ALLOWS FOR WATER TO SEEP INTO THE CC MODULE. THIS IS A RIDICULOUS DESIGN THAT REQUIRES A 11K DOLLAR REPAIR FOR CUSTOMERS.
Mfg Campaign: 11656663
Recall Date: Apr 24, 2025
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WATER SEEPED INTO COMFORT CONTROL MODULE VIA BLOCKED SUNROOF DRAIN HOSES AND DAMAGED ELECTRICAL. THERE WAS A RECALL FOR THE SAME ISSUE REGADING THE GATEWAY CONTROL MODULE WHICH ALLOWS SHOPS TO ADD A PROTECTIVE COVER. THIS SAME RECALL NEEDS TO BE ON THE COMFORT CONTROL MODULE SINCE THE WAY THEY DESIGNED THE SUNROOF DRAINS ALLOWS FOR WATER TO SEEP INTO THE CC MODULE. THIS IS A RIDICULOUS DESIGN THAT REQUIRES A 11K DOLLAR REPAIR FOR CUSTOMERS.
Corrective Action:
WATER SEEPED INTO COMFORT CONTROL MODULE VIA BLOCKED SUNROOF DRAIN HOSES AND DAMAGED ELECTRICAL. THERE WAS A RECALL FOR THE SAME ISSUE REGADING THE GATEWAY CONTROL MODULE WHICH ALLOWS SHOPS TO ADD A PROTECTIVE COVER. THIS SAME RECALL NEEDS TO BE ON THE COMFORT CONTROL MODULE SINCE THE WAY THEY DESIGNED THE SUNROOF DRAINS ALLOWS FOR WATER TO SEEP INTO THE CC MODULE. THIS IS A RIDICULOUS DESIGN THAT REQUIRES A 11K DOLLAR REPAIR FOR CUSTOMERS.
Additional Notes:
WATER SEEPED INTO COMFORT CONTROL MODULE VIA BLOCKED SUNROOF DRAIN HOSES AND DAMAGED ELECTRICAL. THERE WAS A RECALL FOR THE SAME ISSUE REGADING THE GATEWAY CONTROL MODULE WHICH ALLOWS SHOPS TO ADD A PROTECTIVE COVER. THIS SAME RECALL NEEDS TO BE ON THE COMFORT CONTROL MODULE SINCE THE WAY THEY DESIGNED THE SUNROOF DRAINS ALLOWS FOR WATER TO SEEP INTO THE CC MODULE. THIS IS A RIDICULOUS DESIGN THAT REQUIRES A 11K DOLLAR REPAIR FOR CUSTOMERS.
Mfg Campaign: 11656663
Recall Date: Apr 24, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Audi Q5. The contact stated while driving 30 MPH, the vehicle started to vibrate abnormally with the message "Engine Fault Detected" displayed. The driver was able to pull to the shoulder of the roadway, where the vehicle stalled and was unable to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the connecting rod bearings, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 49,000.
Corrective Action:
The contact owns a 2018 Audi Q5. The contact stated while driving 30 MPH, the vehicle started to vibrate abnormally with the message "Engine Fault Detected" displayed. The driver was able to pull to the shoulder of the roadway, where the vehicle stalled and was unable to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the connecting rod bearings, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 49,000.
Additional Notes:
The contact owns a 2018 Audi Q5. The contact stated while driving 30 MPH, the vehicle started to vibrate abnormally with the message "Engine Fault Detected" displayed. The driver was able to pull to the shoulder of the roadway, where the vehicle stalled and was unable to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the connecting rod bearings, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 49,000.
Mfg Campaign: 11650481
Recall Date: Mar 25, 2025
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury