Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2017-2020 A4 Allroad, A4 Sedan, 2018-2019 RS5 Coupe, 2019 RS5 Sportback, 2018-2020 A5 Cabriolet, A5 Coupe, A5 Sportback, S4 Sedan, S5 Cabriolet, S5 Coupe, and Audi S5 Sportback vehicles. The cable connecting the seat heater to the Passenger Occupant Detection System (PODS) may have a contact fault, causing the software to misdiagnose a malfunction and disable the passenger air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 74E3
Recall Date: Nov 10, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi RS5 Sportback, 2018 S5 Cabriolet, S5 Sportback, S5 Coupe, S4 Sedan, A5 Cabriolet, A5 Sportback, A5 Coupe, and 2017-2018 A4 Sedan and A4 Allroad vehicles. Oxidation on the Passenger Occupant Detection System (PODS) connecting cable may cause the software to misdiagnose a malfunction and disable the passenger air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 74D9
Recall Date: Jul 24, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of North America (Volkswagen) is recalling certain 2018 Audi A5 Sportback vehicles. The front suspension fasteners may not have been sufficiently tightened during vehicle production, possibly resulting in a front wheel becoming loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 40O2
Recall Date: Dec 17, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Audi A5 Sportback and 2017-2018 Audi A4 Allroad vehicles. A passenger air bag module mounting screw may not have been sufficiently tightened, possibly affecting the deployment of the air bag in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69Y4
Recall Date: Nov 27, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Audi A5 Coupe vehicles. The affected vehicles were built with head curtain air bag assemblies that may not unfold properly. As such, these vehicle fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69T7
Recall Date: Dec 20, 2017
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2018 Audi A4 Sedan and A4 allroad, and 2018 A5 Sportback vehicles. The aluminum trim on the front and rear doors can come loose from around the door speakers, leaving sharp edges exposed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 70G6
Recall Date: Oct 25, 2017
Consumer Complaints
42 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I am experiencing an oil leak, the car has 49000 miles and Audi has issued a TSB, yet upon my outreach to Audi North they are aware of the issue of leaks developing yet have not offered either warranty extensions or a recall yet.
Corrective Action:
I am experiencing an oil leak, the car has 49000 miles and Audi has issued a TSB, yet upon my outreach to Audi North they are aware of the issue of leaks developing yet have not offered either warranty extensions or a recall yet.
Additional Notes:
I am experiencing an oil leak, the car has 49000 miles and Audi has issued a TSB, yet upon my outreach to Audi North they are aware of the issue of leaks developing yet have not offered either warranty extensions or a recall yet.
Mfg Campaign: 11498640
Recall Date: Dec 23, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Audi A5. The contact stated that while driving at various speeds, the gears unexpectedly shifted. Additionally, on one occasion, the vehicle lost motive power for two full days. The vehicle was later able to restart. No warning lights were illuminated. The vehicle was taken to a local dealer, where the Engine Control Unit (ECU) was replaced; however, the contact stated that the failure recurred. The vehicle also experienced a loss of power steering. Additionally, the contact stated that the vehicle was taken to various other unknown dealers; however, the mechanics were unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 16,000.
Corrective Action:
The contact owns a 2018 Audi A5. The contact stated that while driving at various speeds, the gears unexpectedly shifted. Additionally, on one occasion, the vehicle lost motive power for two full days. The vehicle was later able to restart. No warning lights were illuminated. The vehicle was taken to a local dealer, where the Engine Control Unit (ECU) was replaced; however, the contact stated that the failure recurred. The vehicle also experienced a loss of power steering. Additionally, the contact stated that the vehicle was taken to various other unknown dealers; however, the mechanics were unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 16,000.
Additional Notes:
The contact owns a 2018 Audi A5. The contact stated that while driving at various speeds, the gears unexpectedly shifted. Additionally, on one occasion, the vehicle lost motive power for two full days. The vehicle was later able to restart. No warning lights were illuminated. The vehicle was taken to a local dealer, where the Engine Control Unit (ECU) was replaced; however, the contact stated that the failure recurred. The vehicle also experienced a loss of power steering. Additionally, the contact stated that the vehicle was taken to various other unknown dealers; however, the mechanics were unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 16,000.
Mfg Campaign: 11496449
Recall Date: Dec 7, 2022
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
Malfunctioning sunroof: I was the only vehicle on a flat paved road, partly cloudy skies and 65°. I had issues last summer, where when the sunroof was in the tilted position, it would not close securely. When I exited the vehicle to see what the issue was, I noticed the driver side corner was still in the tilted position, whereas the passenger side corner of the panoramic sunroof, was latched and secured. Causing the glass to warp. After messing with the switch a few times, it finally “popped* alarmingly loud, but closed completely. I informed Audi of this issue the next day, and had them add it to my upcoming service. The sunroof functioned normally up until the appointment. Audi could not get it to reproduce the issue, and during other maintenance like fluid top offs, they greased the track of the sliding roof. Few months later it done it once again then was fine for a few more months, until yesterday 10/02/2022. I got in my car to drive to meet family for my birthday dinner, tilted my sunroof as I do. When I pushed the tilt, it popped loud like it did the first time but opened. I never touched it again. About 12 minutes into driving, I’m on the interstate going 65-70MPH when all the sudden I hear what sounds like a gunshot, followed the downward force of glass shards. The sunroof exploded. Glass projectiles all in my hair, eyes, shirt, and all over the vehicle and my face. Had it not been for having the “autopilot” engaged, I would have unavoidably wrecked. I called Audi this morning and got it into service asap so they could begin repairs. However they don’t want to admit fault to this, and say it should be insurance claim. I can not put into words how terrible that experience was, nor would I ever wish for it to happen to others, as it unfortunately does. Just googling “A5 sunroof exploding” opens cans of worms regarding this issue. Unless Audi will accept fault, this expense is expected to be a $3,000 repair bill. I’m still digging glass out of my skin.
Corrective Action:
Malfunctioning sunroof: I was the only vehicle on a flat paved road, partly cloudy skies and 65°. I had issues last summer, where when the sunroof was in the tilted position, it would not close securely. When I exited the vehicle to see what the issue was, I noticed the driver side corner was still in the tilted position, whereas the passenger side corner of the panoramic sunroof, was latched and secured. Causing the glass to warp. After messing with the switch a few times, it finally “popped* alarmingly loud, but closed completely. I informed Audi of this issue the next day, and had them add it to my upcoming service. The sunroof functioned normally up until the appointment. Audi could not get it to reproduce the issue, and during other maintenance like fluid top offs, they greased the track of the sliding roof. Few months later it done it once again then was fine for a few more months, until yesterday 10/02/2022. I got in my car to drive to meet family for my birthday dinner, tilted my sunroof as I do. When I pushed the tilt, it popped loud like it did the first time but opened. I never touched it again. About 12 minutes into driving, I’m on the interstate going 65-70MPH when all the sudden I hear what sounds like a gunshot, followed the downward force of glass shards. The sunroof exploded. Glass projectiles all in my hair, eyes, shirt, and all over the vehicle and my face. Had it not been for having the “autopilot” engaged, I would have unavoidably wrecked. I called Audi this morning and got it into service asap so they could begin repairs. However they don’t want to admit fault to this, and say it should be insurance claim. I can not put into words how terrible that experience was, nor would I ever wish for it to happen to others, as it unfortunately does. Just googling “A5 sunroof exploding” opens cans of worms regarding this issue. Unless Audi will accept fault, this expense is expected to be a $3,000 repair bill. I’m still digging glass out of my skin.
Additional Notes:
Malfunctioning sunroof: I was the only vehicle on a flat paved road, partly cloudy skies and 65°. I had issues last summer, where when the sunroof was in the tilted position, it would not close securely. When I exited the vehicle to see what the issue was, I noticed the driver side corner was still in the tilted position, whereas the passenger side corner of the panoramic sunroof, was latched and secured. Causing the glass to warp. After messing with the switch a few times, it finally “popped* alarmingly loud, but closed completely. I informed Audi of this issue the next day, and had them add it to my upcoming service. The sunroof functioned normally up until the appointment. Audi could not get it to reproduce the issue, and during other maintenance like fluid top offs, they greased the track of the sliding roof. Few months later it done it once again then was fine for a few more months, until yesterday 10/02/2022. I got in my car to drive to meet family for my birthday dinner, tilted my sunroof as I do. When I pushed the tilt, it popped loud like it did the first time but opened. I never touched it again. About 12 minutes into driving, I’m on the interstate going 65-70MPH when all the sudden I hear what sounds like a gunshot, followed the downward force of glass shards. The sunroof exploded. Glass projectiles all in my hair, eyes, shirt, and all over the vehicle and my face. Had it not been for having the “autopilot” engaged, I would have unavoidably wrecked. I called Audi this morning and got it into service asap so they could begin repairs. However they don’t want to admit fault to this, and say it should be insurance claim. I can not put into words how terrible that experience was, nor would I ever wish for it to happen to others, as it unfortunately does. Just googling “A5 sunroof exploding” opens cans of worms regarding this issue. Unless Audi will accept fault, this expense is expected to be a $3,000 repair bill. I’m still digging glass out of my skin.
Mfg Campaign: 11487743
Recall Date: Oct 3, 2022
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
i have a 2018 audi a5 premium plus cabriolet 2D. At 13000 miles all tires were determined to be worn to the point of being unsafe by the audi dealer.they were at 2/32, 3/32.My complaint is against audi for putting a failed type of tire on this new car. This has caused a dangerous condition for this car.This can be verified at the audi in sarasota florida.
Corrective Action:
i have a 2018 audi a5 premium plus cabriolet 2D. At 13000 miles all tires were determined to be worn to the point of being unsafe by the audi dealer.they were at 2/32, 3/32.My complaint is against audi for putting a failed type of tire on this new car. This has caused a dangerous condition for this car.This can be verified at the audi in sarasota florida.
Additional Notes:
i have a 2018 audi a5 premium plus cabriolet 2D. At 13000 miles all tires were determined to be worn to the point of being unsafe by the audi dealer.they were at 2/32, 3/32.My complaint is against audi for putting a failed type of tire on this new car. This has caused a dangerous condition for this car.This can be verified at the audi in sarasota florida.
Mfg Campaign: 11479326
Recall Date: Aug 15, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Large coolant leak due to faulty plastic thermostat and water pump which can cause overheating, catastrophic engine failure, and fire, putting consumers at risk. The thermostat housing has been replaced by the dealership, but not the water pump, just the water pump seal. There were no warnings prior to the failure, and was only diagnosed after a visual inspection under the vehicle.
Corrective Action:
Large coolant leak due to faulty plastic thermostat and water pump which can cause overheating, catastrophic engine failure, and fire, putting consumers at risk. The thermostat housing has been replaced by the dealership, but not the water pump, just the water pump seal. There were no warnings prior to the failure, and was only diagnosed after a visual inspection under the vehicle.
Additional Notes:
Large coolant leak due to faulty plastic thermostat and water pump which can cause overheating, catastrophic engine failure, and fire, putting consumers at risk. The thermostat housing has been replaced by the dealership, but not the water pump, just the water pump seal. There were no warnings prior to the failure, and was only diagnosed after a visual inspection under the vehicle.
Mfg Campaign: 11467989
Recall Date: Jun 7, 2022
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
On the dark evening of 23 January 2021 a deer from the side of the Ohio Turnpike came onto the edge of my lane of roadway, did a Uturn and kicked the front fascia of my car. I slowed but couldn’t avoid the collision because of NHTSA rule Federal Motor Vehicle Safety Standard (FMVSS) No. 108. I did not see the deer in time to slow further, which would have allowed emergency maneuvers. If I was driving this same car in Europe, or Canada or Japan, I would have Adaptive driving beams on my vehicle. There is often only seconds to act at night, at speed and the glare from oncoming drivers contributes to this lack of safety on American Roads. NHTSA has allowed Tesla to experiment with unproven technologies such as ‘AutoPilot’ on American retail vehicles, with LIDAR/RADAR, cameras, software and now the removal by TESLA of the LIDAR/RADAR functionality, which, allegedly, has resulted in deaths of drivers on US roads. However, NHTSA has been negligent by delaying passage of revisions to FMVSS 108 to allow ADBs on US Roads, a proven safety technology in the EU and around the world, requested by Toyota and MB and other manufacturers in 2013 and since. This is inexcusable on NHTSA part. This either represents incompetence or negligence on NHTSA part, since there has been insufficient regulatory revision in eight years! As a former Emergency Medicine Physician and now Radiologist who has traveled to Canada and the EU, and having cared for patients injured at night in vehicle crashes, as well as being involved in my own that could have been prevented, I can not understand the delay by NHTSA of eight years to complete this approval when the overwhelming evidence proves the technology of ADB not only safe and effective but enhancing safety of all concerned, including pedestrians. Here is a link to the most recent article supporting this proven technology: https://www.msn.com/en-us/autos/news/we-need-to-legalize-adaptive-driving-beams-already-for-safety-s-sake/ar-BB1gUAhR
Corrective Action:
On the dark evening of 23 January 2021 a deer from the side of the Ohio Turnpike came onto the edge of my lane of roadway, did a Uturn and kicked the front fascia of my car. I slowed but couldn’t avoid the collision because of NHTSA rule Federal Motor Vehicle Safety Standard (FMVSS) No. 108. I did not see the deer in time to slow further, which would have allowed emergency maneuvers. If I was driving this same car in Europe, or Canada or Japan, I would have Adaptive driving beams on my vehicle. There is often only seconds to act at night, at speed and the glare from oncoming drivers contributes to this lack of safety on American Roads. NHTSA has allowed Tesla to experiment with unproven technologies such as ‘AutoPilot’ on American retail vehicles, with LIDAR/RADAR, cameras, software and now the removal by TESLA of the LIDAR/RADAR functionality, which, allegedly, has resulted in deaths of drivers on US roads. However, NHTSA has been negligent by delaying passage of revisions to FMVSS 108 to allow ADBs on US Roads, a proven safety technology in the EU and around the world, requested by Toyota and MB and other manufacturers in 2013 and since. This is inexcusable on NHTSA part. This either represents incompetence or negligence on NHTSA part, since there has been insufficient regulatory revision in eight years! As a former Emergency Medicine Physician and now Radiologist who has traveled to Canada and the EU, and having cared for patients injured at night in vehicle crashes, as well as being involved in my own that could have been prevented, I can not understand the delay by NHTSA of eight years to complete this approval when the overwhelming evidence proves the technology of ADB not only safe and effective but enhancing safety of all concerned, including pedestrians. Here is a link to the most recent article supporting this proven technology: https://www.msn.com/en-us/autos/news/we-need-to-legalize-adaptive-driving-beams-already-for-safety-s-sake/ar-BB1gUAhR
Additional Notes:
On the dark evening of 23 January 2021 a deer from the side of the Ohio Turnpike came onto the edge of my lane of roadway, did a Uturn and kicked the front fascia of my car. I slowed but couldn’t avoid the collision because of NHTSA rule Federal Motor Vehicle Safety Standard (FMVSS) No. 108. I did not see the deer in time to slow further, which would have allowed emergency maneuvers. If I was driving this same car in Europe, or Canada or Japan, I would have Adaptive driving beams on my vehicle. There is often only seconds to act at night, at speed and the glare from oncoming drivers contributes to this lack of safety on American Roads. NHTSA has allowed Tesla to experiment with unproven technologies such as ‘AutoPilot’ on American retail vehicles, with LIDAR/RADAR, cameras, software and now the removal by TESLA of the LIDAR/RADAR functionality, which, allegedly, has resulted in deaths of drivers on US roads. However, NHTSA has been negligent by delaying passage of revisions to FMVSS 108 to allow ADBs on US Roads, a proven safety technology in the EU and around the world, requested by Toyota and MB and other manufacturers in 2013 and since. This is inexcusable on NHTSA part. This either represents incompetence or negligence on NHTSA part, since there has been insufficient regulatory revision in eight years! As a former Emergency Medicine Physician and now Radiologist who has traveled to Canada and the EU, and having cared for patients injured at night in vehicle crashes, as well as being involved in my own that could have been prevented, I can not understand the delay by NHTSA of eight years to complete this approval when the overwhelming evidence proves the technology of ADB not only safe and effective but enhancing safety of all concerned, including pedestrians. Here is a link to the most recent article supporting this proven technology: https://www.msn.com/en-us/autos/news/we-need-to-legalize-adaptive-driving-beams-already-for-safety-s-sake/ar-BB1gUAhR
Mfg Campaign: 11419800
Recall Date: Jun 6, 2021
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
DRIVING STRAIGHT, ABOUT 60 MPH ON A TWO LANE ROAD, FAR REMOVED FROM ANY OTHER VEHICLES, MY SUNROOF/MOONROOF GLASS EXPLODED. THERE WAS NO PREVIOUS VISIBLE DAMAGE THAT I WAS AWARE OF. NO OTHER VEHICLES AROUND TO HAVE 'KICKED UP' A ROCK OR STONE. EXPLODED WITHOUT WARNING.
Corrective Action:
DRIVING STRAIGHT, ABOUT 60 MPH ON A TWO LANE ROAD, FAR REMOVED FROM ANY OTHER VEHICLES, MY SUNROOF/MOONROOF GLASS EXPLODED. THERE WAS NO PREVIOUS VISIBLE DAMAGE THAT I WAS AWARE OF. NO OTHER VEHICLES AROUND TO HAVE 'KICKED UP' A ROCK OR STONE. EXPLODED WITHOUT WARNING.
Additional Notes:
DRIVING STRAIGHT, ABOUT 60 MPH ON A TWO LANE ROAD, FAR REMOVED FROM ANY OTHER VEHICLES, MY SUNROOF/MOONROOF GLASS EXPLODED. THERE WAS NO PREVIOUS VISIBLE DAMAGE THAT I WAS AWARE OF. NO OTHER VEHICLES AROUND TO HAVE 'KICKED UP' A ROCK OR STONE. EXPLODED WITHOUT WARNING.
Mfg Campaign: 11412812
Recall Date: Apr 19, 2021
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
WITH THE FRONT PASSANGER SEAT OCCUPIED BY AN ADULT, DISPLAY ON THE DASH RANDAMLY DIPLAYS "PASSANGER AIRBAG OFF" THEN DISPLAYS "PASSANGER AIRBAG ON". DISPLAY SWITCHES BETWEEN THE TWO. THIS HAPPENS WHEN THE CAR IS IN MOTION ON A HIGHWAY OR CITY ROAD DRIVING.
Corrective Action:
WITH THE FRONT PASSANGER SEAT OCCUPIED BY AN ADULT, DISPLAY ON THE DASH RANDAMLY DIPLAYS "PASSANGER AIRBAG OFF" THEN DISPLAYS "PASSANGER AIRBAG ON". DISPLAY SWITCHES BETWEEN THE TWO. THIS HAPPENS WHEN THE CAR IS IN MOTION ON A HIGHWAY OR CITY ROAD DRIVING.
Additional Notes:
WITH THE FRONT PASSANGER SEAT OCCUPIED BY AN ADULT, DISPLAY ON THE DASH RANDAMLY DIPLAYS "PASSANGER AIRBAG OFF" THEN DISPLAYS "PASSANGER AIRBAG ON". DISPLAY SWITCHES BETWEEN THE TWO. THIS HAPPENS WHEN THE CAR IS IN MOTION ON A HIGHWAY OR CITY ROAD DRIVING.
Mfg Campaign: 11390038
Recall Date: Jan 26, 2021
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE ELECTRONIC TRUNK OF MY AUDI A5 FAILED TO STOP CLOSING ONCE IT HIT ME ON THE HEAD. THE HATCH KEPT CLOSING IN UNTIL I WAS ABLE TO MOVE MY BODY OUT OF THE WAY HOWEVER AT THIS POINT THE HATCH ALREADY CAUSED A LACERATION TO MY SKULL WHICH RESULTED IN A VISIT TO THE EMERGENCY ROOM. VEHICLE WAS PARKED AND THE ENGINE WAS ON.
Corrective Action:
THE ELECTRONIC TRUNK OF MY AUDI A5 FAILED TO STOP CLOSING ONCE IT HIT ME ON THE HEAD. THE HATCH KEPT CLOSING IN UNTIL I WAS ABLE TO MOVE MY BODY OUT OF THE WAY HOWEVER AT THIS POINT THE HATCH ALREADY CAUSED A LACERATION TO MY SKULL WHICH RESULTED IN A VISIT TO THE EMERGENCY ROOM. VEHICLE WAS PARKED AND THE ENGINE WAS ON.
Additional Notes:
THE ELECTRONIC TRUNK OF MY AUDI A5 FAILED TO STOP CLOSING ONCE IT HIT ME ON THE HEAD. THE HATCH KEPT CLOSING IN UNTIL I WAS ABLE TO MOVE MY BODY OUT OF THE WAY HOWEVER AT THIS POINT THE HATCH ALREADY CAUSED A LACERATION TO MY SKULL WHICH RESULTED IN A VISIT TO THE EMERGENCY ROOM. VEHICLE WAS PARKED AND THE ENGINE WAS ON.
Mfg Campaign: 11361546
Recall Date: Sep 28, 2020
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE ELECTRONIC TRUNK OF MY AUDI A5 FAILED TO STOP CLOSING ONCE IT HIT ME ON THE HEAD. THE HATCH KEPT CLOSING IN UNTIL I WAS ABLE TO MOVE MY BODY OUT OF THE WAY HOWEVER AT THIS POINT THE HATCH ALREADY CAUSED A LACERATION TO MY SKULL WHICH RESULTED IN A VISIT TO THE EMERGENCY ROOM. VEHICLE WAS PARKED AND THE ENGINE WAS ON.
Corrective Action:
THE ELECTRONIC TRUNK OF MY AUDI A5 FAILED TO STOP CLOSING ONCE IT HIT ME ON THE HEAD. THE HATCH KEPT CLOSING IN UNTIL I WAS ABLE TO MOVE MY BODY OUT OF THE WAY HOWEVER AT THIS POINT THE HATCH ALREADY CAUSED A LACERATION TO MY SKULL WHICH RESULTED IN A VISIT TO THE EMERGENCY ROOM. VEHICLE WAS PARKED AND THE ENGINE WAS ON.
Additional Notes:
THE ELECTRONIC TRUNK OF MY AUDI A5 FAILED TO STOP CLOSING ONCE IT HIT ME ON THE HEAD. THE HATCH KEPT CLOSING IN UNTIL I WAS ABLE TO MOVE MY BODY OUT OF THE WAY HOWEVER AT THIS POINT THE HATCH ALREADY CAUSED A LACERATION TO MY SKULL WHICH RESULTED IN A VISIT TO THE EMERGENCY ROOM. VEHICLE WAS PARKED AND THE ENGINE WAS ON.
Mfg Campaign: 11361546
Recall Date: Sep 28, 2020
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WHILE DRIVING ON A STRAIGHT, FLAT SECTION OF I-95 IN FLORIDA AT 70MPH, MY 2 YEAR OLD 2018 AUDI A5 CABRIO'S DRIVER'S SIDE SUN VISOR SUDDENLY BROKE OFF AT ITS BASE AND LANDED WITH FORCE ON MY STEERING WHEEL. I'D MOVED THE VISOR INTO THE UP POSITION, FLUSH WITH THE FRAME, AND IN DOING SO, THE VISOR BROKE OFF AT THE BASE. I HAD NOT, NOR HAD I EVER, MOVED THE VISOR WITH A LOT OF FORCE. EVEN WHEN THE CAR WAS NEW, THE VISOR HAD ALWAYS BEEN TOO TIGHT, TOO SHORT, AND DIFFICULT TO MOVE. THE RESULTANT DISTRACTION OF A HEAVY VISOR DROPPING ONTO MY STEERING WHEEL CAUSED ME TO SWERVE AT 70MPH. FORTUNATELY TRAFFIC WAS LIGHT THAT DAY AND NO ACCIDENT OCCURRED. DUE TO A DESIGN FLAW, THE VISOR CAN'T SWING ON ITS SUPPORT BAR AS IT SHOULD. AFTER IT BROKE OFF, I HAD TO USE VISE GRIPS TO MAKE IT SWING AT ALL. I THEN TRIED LUBRICATING THE SUPPORT BAR INSIDE THE VISOR WITH WD-40, WHICH DID NOT HELP. HAD I TRIED TO REATTACH THE VISOR WITH GLUE, THE TORQUE ON THE SUPPORT BAR CAUSED BY THE VISOR'S INABILITY TO SWING FREELY ON ITS AXIS SUGGESTS THAT IT WOULD INSTANTLY BREAK OFF AT THE BASE AGAIN. THE PASSENGER SIDE VISOR HAS NOT FALLEN OFF YET, BUT THE SAME DESIGN WILL CAUSE THAT TO HAPPEN EVENTUALLY. THIS VEHICLE HAD A 4 YEAR/50K MILE WARRANTY, BUT I HAD JUST EXCEEDED THE MILEAGE LIMIT SO IT WAS NO LONGER WARRANTED. I NOTIFIED BOTH MY AUDI DEALER AND AUDI USA ABOUT THIS SAFETY ISSUE. AUDI USA SAYS THAT THEY WILL NOT ISSUE A SERVICE ADVISORY OR RECALL, AND WILL NOT COVER THE PRESENT AND FUTURE DAMAGE TO BOTH VISORS. DESPITE THE SUN VISORS BEING NECESSARY SAFETY EQUIPMENT - ESPECIALLY IN FLORIDA - AUDI DENIES ANY CULPABILITY FOR THIS PROBLEM. THERE ARE MANY ANECDOTES ONLINE OF THIS SAME PROBLEM FROM OTHER DRIVERS OF THIS SAME YEAR/MAKE/MODEL/INTERIOR COLOR, AND IT IS NOT UNIQUE TO MY VEHICLE. MORE SPECIFICALLY ALL THE OTHER INCIDENTS ARE HAPPENING TO AUDIS WITH DARK GRAY VISORS LIKE MINE.
Corrective Action:
WHILE DRIVING ON A STRAIGHT, FLAT SECTION OF I-95 IN FLORIDA AT 70MPH, MY 2 YEAR OLD 2018 AUDI A5 CABRIO'S DRIVER'S SIDE SUN VISOR SUDDENLY BROKE OFF AT ITS BASE AND LANDED WITH FORCE ON MY STEERING WHEEL. I'D MOVED THE VISOR INTO THE UP POSITION, FLUSH WITH THE FRAME, AND IN DOING SO, THE VISOR BROKE OFF AT THE BASE. I HAD NOT, NOR HAD I EVER, MOVED THE VISOR WITH A LOT OF FORCE. EVEN WHEN THE CAR WAS NEW, THE VISOR HAD ALWAYS BEEN TOO TIGHT, TOO SHORT, AND DIFFICULT TO MOVE. THE RESULTANT DISTRACTION OF A HEAVY VISOR DROPPING ONTO MY STEERING WHEEL CAUSED ME TO SWERVE AT 70MPH. FORTUNATELY TRAFFIC WAS LIGHT THAT DAY AND NO ACCIDENT OCCURRED. DUE TO A DESIGN FLAW, THE VISOR CAN'T SWING ON ITS SUPPORT BAR AS IT SHOULD. AFTER IT BROKE OFF, I HAD TO USE VISE GRIPS TO MAKE IT SWING AT ALL. I THEN TRIED LUBRICATING THE SUPPORT BAR INSIDE THE VISOR WITH WD-40, WHICH DID NOT HELP. HAD I TRIED TO REATTACH THE VISOR WITH GLUE, THE TORQUE ON THE SUPPORT BAR CAUSED BY THE VISOR'S INABILITY TO SWING FREELY ON ITS AXIS SUGGESTS THAT IT WOULD INSTANTLY BREAK OFF AT THE BASE AGAIN. THE PASSENGER SIDE VISOR HAS NOT FALLEN OFF YET, BUT THE SAME DESIGN WILL CAUSE THAT TO HAPPEN EVENTUALLY. THIS VEHICLE HAD A 4 YEAR/50K MILE WARRANTY, BUT I HAD JUST EXCEEDED THE MILEAGE LIMIT SO IT WAS NO LONGER WARRANTED. I NOTIFIED BOTH MY AUDI DEALER AND AUDI USA ABOUT THIS SAFETY ISSUE. AUDI USA SAYS THAT THEY WILL NOT ISSUE A SERVICE ADVISORY OR RECALL, AND WILL NOT COVER THE PRESENT AND FUTURE DAMAGE TO BOTH VISORS. DESPITE THE SUN VISORS BEING NECESSARY SAFETY EQUIPMENT - ESPECIALLY IN FLORIDA - AUDI DENIES ANY CULPABILITY FOR THIS PROBLEM. THERE ARE MANY ANECDOTES ONLINE OF THIS SAME PROBLEM FROM OTHER DRIVERS OF THIS SAME YEAR/MAKE/MODEL/INTERIOR COLOR, AND IT IS NOT UNIQUE TO MY VEHICLE. MORE SPECIFICALLY ALL THE OTHER INCIDENTS ARE HAPPENING TO AUDIS WITH DARK GRAY VISORS LIKE MINE.
Additional Notes:
WHILE DRIVING ON A STRAIGHT, FLAT SECTION OF I-95 IN FLORIDA AT 70MPH, MY 2 YEAR OLD 2018 AUDI A5 CABRIO'S DRIVER'S SIDE SUN VISOR SUDDENLY BROKE OFF AT ITS BASE AND LANDED WITH FORCE ON MY STEERING WHEEL. I'D MOVED THE VISOR INTO THE UP POSITION, FLUSH WITH THE FRAME, AND IN DOING SO, THE VISOR BROKE OFF AT THE BASE. I HAD NOT, NOR HAD I EVER, MOVED THE VISOR WITH A LOT OF FORCE. EVEN WHEN THE CAR WAS NEW, THE VISOR HAD ALWAYS BEEN TOO TIGHT, TOO SHORT, AND DIFFICULT TO MOVE. THE RESULTANT DISTRACTION OF A HEAVY VISOR DROPPING ONTO MY STEERING WHEEL CAUSED ME TO SWERVE AT 70MPH. FORTUNATELY TRAFFIC WAS LIGHT THAT DAY AND NO ACCIDENT OCCURRED. DUE TO A DESIGN FLAW, THE VISOR CAN'T SWING ON ITS SUPPORT BAR AS IT SHOULD. AFTER IT BROKE OFF, I HAD TO USE VISE GRIPS TO MAKE IT SWING AT ALL. I THEN TRIED LUBRICATING THE SUPPORT BAR INSIDE THE VISOR WITH WD-40, WHICH DID NOT HELP. HAD I TRIED TO REATTACH THE VISOR WITH GLUE, THE TORQUE ON THE SUPPORT BAR CAUSED BY THE VISOR'S INABILITY TO SWING FREELY ON ITS AXIS SUGGESTS THAT IT WOULD INSTANTLY BREAK OFF AT THE BASE AGAIN. THE PASSENGER SIDE VISOR HAS NOT FALLEN OFF YET, BUT THE SAME DESIGN WILL CAUSE THAT TO HAPPEN EVENTUALLY. THIS VEHICLE HAD A 4 YEAR/50K MILE WARRANTY, BUT I HAD JUST EXCEEDED THE MILEAGE LIMIT SO IT WAS NO LONGER WARRANTED. I NOTIFIED BOTH MY AUDI DEALER AND AUDI USA ABOUT THIS SAFETY ISSUE. AUDI USA SAYS THAT THEY WILL NOT ISSUE A SERVICE ADVISORY OR RECALL, AND WILL NOT COVER THE PRESENT AND FUTURE DAMAGE TO BOTH VISORS. DESPITE THE SUN VISORS BEING NECESSARY SAFETY EQUIPMENT - ESPECIALLY IN FLORIDA - AUDI DENIES ANY CULPABILITY FOR THIS PROBLEM. THERE ARE MANY ANECDOTES ONLINE OF THIS SAME PROBLEM FROM OTHER DRIVERS OF THIS SAME YEAR/MAKE/MODEL/INTERIOR COLOR, AND IT IS NOT UNIQUE TO MY VEHICLE. MORE SPECIFICALLY ALL THE OTHER INCIDENTS ARE HAPPENING TO AUDIS WITH DARK GRAY VISORS LIKE MINE.
Mfg Campaign: 11319824
Recall Date: Mar 31, 2020
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING ON A STRAIGHT, FLAT SECTION OF I-95 IN FLORIDA AT 70MPH, MY 2 YEAR OLD 2018 AUDI A5 CABRIO'S DRIVER'S SIDE SUN VISOR SUDDENLY BROKE OFF AT ITS BASE AND LANDED WITH FORCE ON MY STEERING WHEEL. I'D MOVED THE VISOR INTO THE UP POSITION, FLUSH WITH THE FRAME, AND IN DOING SO, THE VISOR BROKE OFF AT THE BASE. I HAD NOT, NOR HAD I EVER, MOVED THE VISOR WITH A LOT OF FORCE. EVEN WHEN THE CAR WAS NEW, THE VISOR HAD ALWAYS BEEN TOO TIGHT, TOO SHORT, AND DIFFICULT TO MOVE. THE RESULTANT DISTRACTION OF A HEAVY VISOR DROPPING ONTO MY STEERING WHEEL CAUSED ME TO SWERVE AT 70MPH. FORTUNATELY TRAFFIC WAS LIGHT THAT DAY AND NO ACCIDENT OCCURRED. DUE TO A DESIGN FLAW, THE VISOR CAN'T SWING ON ITS SUPPORT BAR AS IT SHOULD. AFTER IT BROKE OFF, I HAD TO USE VISE GRIPS TO MAKE IT SWING AT ALL. I THEN TRIED LUBRICATING THE SUPPORT BAR INSIDE THE VISOR WITH WD-40, WHICH DID NOT HELP. HAD I TRIED TO REATTACH THE VISOR WITH GLUE, THE TORQUE ON THE SUPPORT BAR CAUSED BY THE VISOR'S INABILITY TO SWING FREELY ON ITS AXIS SUGGESTS THAT IT WOULD INSTANTLY BREAK OFF AT THE BASE AGAIN. THE PASSENGER SIDE VISOR HAS NOT FALLEN OFF YET, BUT THE SAME DESIGN WILL CAUSE THAT TO HAPPEN EVENTUALLY. THIS VEHICLE HAD A 4 YEAR/50K MILE WARRANTY, BUT I HAD JUST EXCEEDED THE MILEAGE LIMIT SO IT WAS NO LONGER WARRANTED. I NOTIFIED BOTH MY AUDI DEALER AND AUDI USA ABOUT THIS SAFETY ISSUE. AUDI USA SAYS THAT THEY WILL NOT ISSUE A SERVICE ADVISORY OR RECALL, AND WILL NOT COVER THE PRESENT AND FUTURE DAMAGE TO BOTH VISORS. DESPITE THE SUN VISORS BEING NECESSARY SAFETY EQUIPMENT - ESPECIALLY IN FLORIDA - AUDI DENIES ANY CULPABILITY FOR THIS PROBLEM. THERE ARE MANY ANECDOTES ONLINE OF THIS SAME PROBLEM FROM OTHER DRIVERS OF THIS SAME YEAR/MAKE/MODEL/INTERIOR COLOR, AND IT IS NOT UNIQUE TO MY VEHICLE. MORE SPECIFICALLY ALL THE OTHER INCIDENTS ARE HAPPENING TO AUDIS WITH DARK GRAY VISORS LIKE MINE.
Corrective Action:
WHILE DRIVING ON A STRAIGHT, FLAT SECTION OF I-95 IN FLORIDA AT 70MPH, MY 2 YEAR OLD 2018 AUDI A5 CABRIO'S DRIVER'S SIDE SUN VISOR SUDDENLY BROKE OFF AT ITS BASE AND LANDED WITH FORCE ON MY STEERING WHEEL. I'D MOVED THE VISOR INTO THE UP POSITION, FLUSH WITH THE FRAME, AND IN DOING SO, THE VISOR BROKE OFF AT THE BASE. I HAD NOT, NOR HAD I EVER, MOVED THE VISOR WITH A LOT OF FORCE. EVEN WHEN THE CAR WAS NEW, THE VISOR HAD ALWAYS BEEN TOO TIGHT, TOO SHORT, AND DIFFICULT TO MOVE. THE RESULTANT DISTRACTION OF A HEAVY VISOR DROPPING ONTO MY STEERING WHEEL CAUSED ME TO SWERVE AT 70MPH. FORTUNATELY TRAFFIC WAS LIGHT THAT DAY AND NO ACCIDENT OCCURRED. DUE TO A DESIGN FLAW, THE VISOR CAN'T SWING ON ITS SUPPORT BAR AS IT SHOULD. AFTER IT BROKE OFF, I HAD TO USE VISE GRIPS TO MAKE IT SWING AT ALL. I THEN TRIED LUBRICATING THE SUPPORT BAR INSIDE THE VISOR WITH WD-40, WHICH DID NOT HELP. HAD I TRIED TO REATTACH THE VISOR WITH GLUE, THE TORQUE ON THE SUPPORT BAR CAUSED BY THE VISOR'S INABILITY TO SWING FREELY ON ITS AXIS SUGGESTS THAT IT WOULD INSTANTLY BREAK OFF AT THE BASE AGAIN. THE PASSENGER SIDE VISOR HAS NOT FALLEN OFF YET, BUT THE SAME DESIGN WILL CAUSE THAT TO HAPPEN EVENTUALLY. THIS VEHICLE HAD A 4 YEAR/50K MILE WARRANTY, BUT I HAD JUST EXCEEDED THE MILEAGE LIMIT SO IT WAS NO LONGER WARRANTED. I NOTIFIED BOTH MY AUDI DEALER AND AUDI USA ABOUT THIS SAFETY ISSUE. AUDI USA SAYS THAT THEY WILL NOT ISSUE A SERVICE ADVISORY OR RECALL, AND WILL NOT COVER THE PRESENT AND FUTURE DAMAGE TO BOTH VISORS. DESPITE THE SUN VISORS BEING NECESSARY SAFETY EQUIPMENT - ESPECIALLY IN FLORIDA - AUDI DENIES ANY CULPABILITY FOR THIS PROBLEM. THERE ARE MANY ANECDOTES ONLINE OF THIS SAME PROBLEM FROM OTHER DRIVERS OF THIS SAME YEAR/MAKE/MODEL/INTERIOR COLOR, AND IT IS NOT UNIQUE TO MY VEHICLE. MORE SPECIFICALLY ALL THE OTHER INCIDENTS ARE HAPPENING TO AUDIS WITH DARK GRAY VISORS LIKE MINE.
Additional Notes:
WHILE DRIVING ON A STRAIGHT, FLAT SECTION OF I-95 IN FLORIDA AT 70MPH, MY 2 YEAR OLD 2018 AUDI A5 CABRIO'S DRIVER'S SIDE SUN VISOR SUDDENLY BROKE OFF AT ITS BASE AND LANDED WITH FORCE ON MY STEERING WHEEL. I'D MOVED THE VISOR INTO THE UP POSITION, FLUSH WITH THE FRAME, AND IN DOING SO, THE VISOR BROKE OFF AT THE BASE. I HAD NOT, NOR HAD I EVER, MOVED THE VISOR WITH A LOT OF FORCE. EVEN WHEN THE CAR WAS NEW, THE VISOR HAD ALWAYS BEEN TOO TIGHT, TOO SHORT, AND DIFFICULT TO MOVE. THE RESULTANT DISTRACTION OF A HEAVY VISOR DROPPING ONTO MY STEERING WHEEL CAUSED ME TO SWERVE AT 70MPH. FORTUNATELY TRAFFIC WAS LIGHT THAT DAY AND NO ACCIDENT OCCURRED. DUE TO A DESIGN FLAW, THE VISOR CAN'T SWING ON ITS SUPPORT BAR AS IT SHOULD. AFTER IT BROKE OFF, I HAD TO USE VISE GRIPS TO MAKE IT SWING AT ALL. I THEN TRIED LUBRICATING THE SUPPORT BAR INSIDE THE VISOR WITH WD-40, WHICH DID NOT HELP. HAD I TRIED TO REATTACH THE VISOR WITH GLUE, THE TORQUE ON THE SUPPORT BAR CAUSED BY THE VISOR'S INABILITY TO SWING FREELY ON ITS AXIS SUGGESTS THAT IT WOULD INSTANTLY BREAK OFF AT THE BASE AGAIN. THE PASSENGER SIDE VISOR HAS NOT FALLEN OFF YET, BUT THE SAME DESIGN WILL CAUSE THAT TO HAPPEN EVENTUALLY. THIS VEHICLE HAD A 4 YEAR/50K MILE WARRANTY, BUT I HAD JUST EXCEEDED THE MILEAGE LIMIT SO IT WAS NO LONGER WARRANTED. I NOTIFIED BOTH MY AUDI DEALER AND AUDI USA ABOUT THIS SAFETY ISSUE. AUDI USA SAYS THAT THEY WILL NOT ISSUE A SERVICE ADVISORY OR RECALL, AND WILL NOT COVER THE PRESENT AND FUTURE DAMAGE TO BOTH VISORS. DESPITE THE SUN VISORS BEING NECESSARY SAFETY EQUIPMENT - ESPECIALLY IN FLORIDA - AUDI DENIES ANY CULPABILITY FOR THIS PROBLEM. THERE ARE MANY ANECDOTES ONLINE OF THIS SAME PROBLEM FROM OTHER DRIVERS OF THIS SAME YEAR/MAKE/MODEL/INTERIOR COLOR, AND IT IS NOT UNIQUE TO MY VEHICLE. MORE SPECIFICALLY ALL THE OTHER INCIDENTS ARE HAPPENING TO AUDIS WITH DARK GRAY VISORS LIKE MINE.
Mfg Campaign: 11319824
Recall Date: Mar 31, 2020
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING ON A STRAIGHT, FLAT SECTION OF I-95 IN FLORIDA AT 70MPH, MY 2 YEAR OLD 2018 AUDI A5 CABRIO'S DRIVER'S SIDE SUN VISOR SUDDENLY BROKE OFF AT ITS BASE AND LANDED WITH FORCE ON MY STEERING WHEEL. I'D MOVED THE VISOR INTO THE UP POSITION, FLUSH WITH THE FRAME, AND IN DOING SO, THE VISOR BROKE OFF AT THE BASE. I HAD NOT, NOR HAD I EVER, MOVED THE VISOR WITH A LOT OF FORCE. EVEN WHEN THE CAR WAS NEW, THE VISOR HAD ALWAYS BEEN TOO TIGHT, TOO SHORT, AND DIFFICULT TO MOVE. THE RESULTANT DISTRACTION OF A HEAVY VISOR DROPPING ONTO MY STEERING WHEEL CAUSED ME TO SWERVE AT 70MPH. FORTUNATELY TRAFFIC WAS LIGHT THAT DAY AND NO ACCIDENT OCCURRED. DUE TO A DESIGN FLAW, THE VISOR CAN'T SWING ON ITS SUPPORT BAR AS IT SHOULD. AFTER IT BROKE OFF, I HAD TO USE VISE GRIPS TO MAKE IT SWING AT ALL. I THEN TRIED LUBRICATING THE SUPPORT BAR INSIDE THE VISOR WITH WD-40, WHICH DID NOT HELP. HAD I TRIED TO REATTACH THE VISOR WITH GLUE, THE TORQUE ON THE SUPPORT BAR CAUSED BY THE VISOR'S INABILITY TO SWING FREELY ON ITS AXIS SUGGESTS THAT IT WOULD INSTANTLY BREAK OFF AT THE BASE AGAIN. THE PASSENGER SIDE VISOR HAS NOT FALLEN OFF YET, BUT THE SAME DESIGN WILL CAUSE THAT TO HAPPEN EVENTUALLY. THIS VEHICLE HAD A 4 YEAR/50K MILE WARRANTY, BUT I HAD JUST EXCEEDED THE MILEAGE LIMIT SO IT WAS NO LONGER WARRANTED. I NOTIFIED BOTH MY AUDI DEALER AND AUDI USA ABOUT THIS SAFETY ISSUE. AUDI USA SAYS THAT THEY WILL NOT ISSUE A SERVICE ADVISORY OR RECALL, AND WILL NOT COVER THE PRESENT AND FUTURE DAMAGE TO BOTH VISORS. DESPITE THE SUN VISORS BEING NECESSARY SAFETY EQUIPMENT - ESPECIALLY IN FLORIDA - AUDI DENIES ANY CULPABILITY FOR THIS PROBLEM. THERE ARE MANY ANECDOTES ONLINE OF THIS SAME PROBLEM FROM OTHER DRIVERS OF THIS SAME YEAR/MAKE/MODEL/INTERIOR COLOR, AND IT IS NOT UNIQUE TO MY VEHICLE. MORE SPECIFICALLY ALL THE OTHER INCIDENTS ARE HAPPENING TO AUDIS WITH DARK GRAY VISORS LIKE MINE.
Corrective Action:
WHILE DRIVING ON A STRAIGHT, FLAT SECTION OF I-95 IN FLORIDA AT 70MPH, MY 2 YEAR OLD 2018 AUDI A5 CABRIO'S DRIVER'S SIDE SUN VISOR SUDDENLY BROKE OFF AT ITS BASE AND LANDED WITH FORCE ON MY STEERING WHEEL. I'D MOVED THE VISOR INTO THE UP POSITION, FLUSH WITH THE FRAME, AND IN DOING SO, THE VISOR BROKE OFF AT THE BASE. I HAD NOT, NOR HAD I EVER, MOVED THE VISOR WITH A LOT OF FORCE. EVEN WHEN THE CAR WAS NEW, THE VISOR HAD ALWAYS BEEN TOO TIGHT, TOO SHORT, AND DIFFICULT TO MOVE. THE RESULTANT DISTRACTION OF A HEAVY VISOR DROPPING ONTO MY STEERING WHEEL CAUSED ME TO SWERVE AT 70MPH. FORTUNATELY TRAFFIC WAS LIGHT THAT DAY AND NO ACCIDENT OCCURRED. DUE TO A DESIGN FLAW, THE VISOR CAN'T SWING ON ITS SUPPORT BAR AS IT SHOULD. AFTER IT BROKE OFF, I HAD TO USE VISE GRIPS TO MAKE IT SWING AT ALL. I THEN TRIED LUBRICATING THE SUPPORT BAR INSIDE THE VISOR WITH WD-40, WHICH DID NOT HELP. HAD I TRIED TO REATTACH THE VISOR WITH GLUE, THE TORQUE ON THE SUPPORT BAR CAUSED BY THE VISOR'S INABILITY TO SWING FREELY ON ITS AXIS SUGGESTS THAT IT WOULD INSTANTLY BREAK OFF AT THE BASE AGAIN. THE PASSENGER SIDE VISOR HAS NOT FALLEN OFF YET, BUT THE SAME DESIGN WILL CAUSE THAT TO HAPPEN EVENTUALLY. THIS VEHICLE HAD A 4 YEAR/50K MILE WARRANTY, BUT I HAD JUST EXCEEDED THE MILEAGE LIMIT SO IT WAS NO LONGER WARRANTED. I NOTIFIED BOTH MY AUDI DEALER AND AUDI USA ABOUT THIS SAFETY ISSUE. AUDI USA SAYS THAT THEY WILL NOT ISSUE A SERVICE ADVISORY OR RECALL, AND WILL NOT COVER THE PRESENT AND FUTURE DAMAGE TO BOTH VISORS. DESPITE THE SUN VISORS BEING NECESSARY SAFETY EQUIPMENT - ESPECIALLY IN FLORIDA - AUDI DENIES ANY CULPABILITY FOR THIS PROBLEM. THERE ARE MANY ANECDOTES ONLINE OF THIS SAME PROBLEM FROM OTHER DRIVERS OF THIS SAME YEAR/MAKE/MODEL/INTERIOR COLOR, AND IT IS NOT UNIQUE TO MY VEHICLE. MORE SPECIFICALLY ALL THE OTHER INCIDENTS ARE HAPPENING TO AUDIS WITH DARK GRAY VISORS LIKE MINE.
Additional Notes:
WHILE DRIVING ON A STRAIGHT, FLAT SECTION OF I-95 IN FLORIDA AT 70MPH, MY 2 YEAR OLD 2018 AUDI A5 CABRIO'S DRIVER'S SIDE SUN VISOR SUDDENLY BROKE OFF AT ITS BASE AND LANDED WITH FORCE ON MY STEERING WHEEL. I'D MOVED THE VISOR INTO THE UP POSITION, FLUSH WITH THE FRAME, AND IN DOING SO, THE VISOR BROKE OFF AT THE BASE. I HAD NOT, NOR HAD I EVER, MOVED THE VISOR WITH A LOT OF FORCE. EVEN WHEN THE CAR WAS NEW, THE VISOR HAD ALWAYS BEEN TOO TIGHT, TOO SHORT, AND DIFFICULT TO MOVE. THE RESULTANT DISTRACTION OF A HEAVY VISOR DROPPING ONTO MY STEERING WHEEL CAUSED ME TO SWERVE AT 70MPH. FORTUNATELY TRAFFIC WAS LIGHT THAT DAY AND NO ACCIDENT OCCURRED. DUE TO A DESIGN FLAW, THE VISOR CAN'T SWING ON ITS SUPPORT BAR AS IT SHOULD. AFTER IT BROKE OFF, I HAD TO USE VISE GRIPS TO MAKE IT SWING AT ALL. I THEN TRIED LUBRICATING THE SUPPORT BAR INSIDE THE VISOR WITH WD-40, WHICH DID NOT HELP. HAD I TRIED TO REATTACH THE VISOR WITH GLUE, THE TORQUE ON THE SUPPORT BAR CAUSED BY THE VISOR'S INABILITY TO SWING FREELY ON ITS AXIS SUGGESTS THAT IT WOULD INSTANTLY BREAK OFF AT THE BASE AGAIN. THE PASSENGER SIDE VISOR HAS NOT FALLEN OFF YET, BUT THE SAME DESIGN WILL CAUSE THAT TO HAPPEN EVENTUALLY. THIS VEHICLE HAD A 4 YEAR/50K MILE WARRANTY, BUT I HAD JUST EXCEEDED THE MILEAGE LIMIT SO IT WAS NO LONGER WARRANTED. I NOTIFIED BOTH MY AUDI DEALER AND AUDI USA ABOUT THIS SAFETY ISSUE. AUDI USA SAYS THAT THEY WILL NOT ISSUE A SERVICE ADVISORY OR RECALL, AND WILL NOT COVER THE PRESENT AND FUTURE DAMAGE TO BOTH VISORS. DESPITE THE SUN VISORS BEING NECESSARY SAFETY EQUIPMENT - ESPECIALLY IN FLORIDA - AUDI DENIES ANY CULPABILITY FOR THIS PROBLEM. THERE ARE MANY ANECDOTES ONLINE OF THIS SAME PROBLEM FROM OTHER DRIVERS OF THIS SAME YEAR/MAKE/MODEL/INTERIOR COLOR, AND IT IS NOT UNIQUE TO MY VEHICLE. MORE SPECIFICALLY ALL THE OTHER INCIDENTS ARE HAPPENING TO AUDIS WITH DARK GRAY VISORS LIKE MINE.
Mfg Campaign: 11319824
Recall Date: Mar 31, 2020
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
AUDI PRE SENSE, THE NEW TECHNOLOGY AUDI USES FOR PREDICTIVE SAFETY. I HAVE EXPERIENCED SEVERAL AUDI PRE SENSE BRAKING MALFUNCTIONS. THE AUDI PRE SENSE IN MY VEHICLE WILL ABRUPTLY & VIOLENTLY COME TO A FULL STOP, WITH NO OBSTRUCTIONS OR HAZARDS ANYWHERE NEAR THE VICINITY OF THE CAR. FIRST OCCURRENCE HAPPENED ON 405 HIGHWAY HEADING NORTH ON OCTOBER 27, 2018 AT APPROXIMATELY 11:30 PM, DRIVING APPROXIMATELY 60 MPH. THE ROADS WERE CLEAR NO DRIVERS ANYWHERE IN MY VICINITY. THE ROAD WERE WET FROM HEAVY RAINFALL EARLIER IN THE EVENING. THE CAR COMES TO A VIOLENT SUDDEN STOP, RED HAZARD TRIANGLE APPEARS ON THE DASHBOARD, THESE TWO THINGS HAPPEN SIMULTANEOUSLY, THE SEATBELT ENGAGES & I'M SLAMMED FORWARD. THE BRAKES EMIT A LOUD GRINDING & CRUNCHING SOUND. IT TAKES SEVERAL SECONDS BEFORE I CAN BEGIN TO DRIVE AGAIN AS THE CAR IS LOCKED UP. THERE WERE NO OBSERVABLE OBSTRUCTIONS IN THE ROAD FOR IT TO MAKE THE CAR EMERGENCY BRAKE. WHEN THIS HAPPENED IT FELT LIKE I HAD HIT SOMEONE/SOMETHING, THAT WAS HOW VIOLENT THE STOP WAS. IT IS TERRIFYING AND DANGEROUS. ONCE I WAS ABLE TO DRIVE AGAIN, MY CAR DID NOT GO OVER ANY HAZARDS OR OBSTRUCTIONS AS THE VEHICLE THINKS THERE WAS, THERE WERE NO OTHER VEHICLES OR PERSONS IN MY VICINITY, THE ROAD WAS SMOOTH AND CLEAR. THE PRE SENSE HAS A MALFUNCTION RESULTING IN A BRAKING RESPONSE FAILURE. I TOOK THE CAR TO AUDI SERVICES AND THEY KEPT THE CAR FOR 2 WEEKS, RECALIBRATE & RESET THINGS. I DROVE THE CAR FOR 8 MONTHS WITHOUT INCIDENT ONLY TO HAVE THE SAME THING REPEAT. THIS SAME ISSUE HAS HAPPENED 3 OTHER OCCASIONS WHILE REVERSING. AUDI MAINTAINS THAT PRE SENSE IS WORKING AS IT WAS DESIGNED & THERE IS NO FLAW. THEY WILL NOT WORK ON THE CAR ANY FURTHER. IF THIS HAPPENED DURING A TIME WHERE OTHER VEHICLES WERE AROUND, IT WOULD HAVE BEEN A GRAVE DANGER TO ME & OTHER PASSENGERS. AUDI IS KNOWINGLY & WILLINGLY SENDING UNSAFE VEHICLES ON THE ROAD.
Corrective Action:
AUDI PRE SENSE, THE NEW TECHNOLOGY AUDI USES FOR PREDICTIVE SAFETY. I HAVE EXPERIENCED SEVERAL AUDI PRE SENSE BRAKING MALFUNCTIONS. THE AUDI PRE SENSE IN MY VEHICLE WILL ABRUPTLY & VIOLENTLY COME TO A FULL STOP, WITH NO OBSTRUCTIONS OR HAZARDS ANYWHERE NEAR THE VICINITY OF THE CAR. FIRST OCCURRENCE HAPPENED ON 405 HIGHWAY HEADING NORTH ON OCTOBER 27, 2018 AT APPROXIMATELY 11:30 PM, DRIVING APPROXIMATELY 60 MPH. THE ROADS WERE CLEAR NO DRIVERS ANYWHERE IN MY VICINITY. THE ROAD WERE WET FROM HEAVY RAINFALL EARLIER IN THE EVENING. THE CAR COMES TO A VIOLENT SUDDEN STOP, RED HAZARD TRIANGLE APPEARS ON THE DASHBOARD, THESE TWO THINGS HAPPEN SIMULTANEOUSLY, THE SEATBELT ENGAGES & I'M SLAMMED FORWARD. THE BRAKES EMIT A LOUD GRINDING & CRUNCHING SOUND. IT TAKES SEVERAL SECONDS BEFORE I CAN BEGIN TO DRIVE AGAIN AS THE CAR IS LOCKED UP. THERE WERE NO OBSERVABLE OBSTRUCTIONS IN THE ROAD FOR IT TO MAKE THE CAR EMERGENCY BRAKE. WHEN THIS HAPPENED IT FELT LIKE I HAD HIT SOMEONE/SOMETHING, THAT WAS HOW VIOLENT THE STOP WAS. IT IS TERRIFYING AND DANGEROUS. ONCE I WAS ABLE TO DRIVE AGAIN, MY CAR DID NOT GO OVER ANY HAZARDS OR OBSTRUCTIONS AS THE VEHICLE THINKS THERE WAS, THERE WERE NO OTHER VEHICLES OR PERSONS IN MY VICINITY, THE ROAD WAS SMOOTH AND CLEAR. THE PRE SENSE HAS A MALFUNCTION RESULTING IN A BRAKING RESPONSE FAILURE. I TOOK THE CAR TO AUDI SERVICES AND THEY KEPT THE CAR FOR 2 WEEKS, RECALIBRATE & RESET THINGS. I DROVE THE CAR FOR 8 MONTHS WITHOUT INCIDENT ONLY TO HAVE THE SAME THING REPEAT. THIS SAME ISSUE HAS HAPPENED 3 OTHER OCCASIONS WHILE REVERSING. AUDI MAINTAINS THAT PRE SENSE IS WORKING AS IT WAS DESIGNED & THERE IS NO FLAW. THEY WILL NOT WORK ON THE CAR ANY FURTHER. IF THIS HAPPENED DURING A TIME WHERE OTHER VEHICLES WERE AROUND, IT WOULD HAVE BEEN A GRAVE DANGER TO ME & OTHER PASSENGERS. AUDI IS KNOWINGLY & WILLINGLY SENDING UNSAFE VEHICLES ON THE ROAD.
Additional Notes:
AUDI PRE SENSE, THE NEW TECHNOLOGY AUDI USES FOR PREDICTIVE SAFETY. I HAVE EXPERIENCED SEVERAL AUDI PRE SENSE BRAKING MALFUNCTIONS. THE AUDI PRE SENSE IN MY VEHICLE WILL ABRUPTLY & VIOLENTLY COME TO A FULL STOP, WITH NO OBSTRUCTIONS OR HAZARDS ANYWHERE NEAR THE VICINITY OF THE CAR. FIRST OCCURRENCE HAPPENED ON 405 HIGHWAY HEADING NORTH ON OCTOBER 27, 2018 AT APPROXIMATELY 11:30 PM, DRIVING APPROXIMATELY 60 MPH. THE ROADS WERE CLEAR NO DRIVERS ANYWHERE IN MY VICINITY. THE ROAD WERE WET FROM HEAVY RAINFALL EARLIER IN THE EVENING. THE CAR COMES TO A VIOLENT SUDDEN STOP, RED HAZARD TRIANGLE APPEARS ON THE DASHBOARD, THESE TWO THINGS HAPPEN SIMULTANEOUSLY, THE SEATBELT ENGAGES & I'M SLAMMED FORWARD. THE BRAKES EMIT A LOUD GRINDING & CRUNCHING SOUND. IT TAKES SEVERAL SECONDS BEFORE I CAN BEGIN TO DRIVE AGAIN AS THE CAR IS LOCKED UP. THERE WERE NO OBSERVABLE OBSTRUCTIONS IN THE ROAD FOR IT TO MAKE THE CAR EMERGENCY BRAKE. WHEN THIS HAPPENED IT FELT LIKE I HAD HIT SOMEONE/SOMETHING, THAT WAS HOW VIOLENT THE STOP WAS. IT IS TERRIFYING AND DANGEROUS. ONCE I WAS ABLE TO DRIVE AGAIN, MY CAR DID NOT GO OVER ANY HAZARDS OR OBSTRUCTIONS AS THE VEHICLE THINKS THERE WAS, THERE WERE NO OTHER VEHICLES OR PERSONS IN MY VICINITY, THE ROAD WAS SMOOTH AND CLEAR. THE PRE SENSE HAS A MALFUNCTION RESULTING IN A BRAKING RESPONSE FAILURE. I TOOK THE CAR TO AUDI SERVICES AND THEY KEPT THE CAR FOR 2 WEEKS, RECALIBRATE & RESET THINGS. I DROVE THE CAR FOR 8 MONTHS WITHOUT INCIDENT ONLY TO HAVE THE SAME THING REPEAT. THIS SAME ISSUE HAS HAPPENED 3 OTHER OCCASIONS WHILE REVERSING. AUDI MAINTAINS THAT PRE SENSE IS WORKING AS IT WAS DESIGNED & THERE IS NO FLAW. THEY WILL NOT WORK ON THE CAR ANY FURTHER. IF THIS HAPPENED DURING A TIME WHERE OTHER VEHICLES WERE AROUND, IT WOULD HAVE BEEN A GRAVE DANGER TO ME & OTHER PASSENGERS. AUDI IS KNOWINGLY & WILLINGLY SENDING UNSAFE VEHICLES ON THE ROAD.
Mfg Campaign: 11288922
Recall Date: Dec 13, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
AUDI PRE SENSE, IS THE TECHNOLOGY AUDI USES FOR PREDICTIVE SAFETY. I HAVE EXPERIENCED SEVERAL AUDI PRE SENSE BRAKING MALFUNCTIONS. THE AUDI PRE SENSE IN MY VEHICLE WILL ABRUPTLY & VIOLENTLY COME TO A FULL STOP, WITH NO OBSTRUCTIONS OR HAZARDS ANYWHERE NEAR THE VICINITY OF THE CAR. FIRST OCCURRENCE HAPPENED ON 405 HIGHWAY HEADING NORTH ON SECOND OCCURRENCE HAPPENED ON 24TH ST IN REDMOND, HEADING NORTH ON NOVEMBER 27TH AT APPROXIMATELY 10:30 PM, DRIVING APPROXIMATELY AT 33 MPH..THE ROADS WERE CLEAR NO DRIVERS ANYWHERE IN MY VICINITY. THE ROAD WAS DRY. THE CAR COMES TO A VIOLENT SUDDEN STOP, RED HAZARD TRIANGLE APPEARS ON THE DASHBOARD, THESE TWO THINGS HAPPEN SIMULTANEOUSLY, THE SEATBELT ENGAGES & I'M SLAMMED FORWARD. THE BRAKES EMIT A LOUD GRINDING & CRUNCHING SOUND. IT TAKES SEVERAL SECONDS BEFORE I CAN BEGIN TO DRIVE AGAIN AS THE CAR IS LOCKED UP. THERE WERE NO OBSERVABLE OBSTRUCTIONS IN THE ROAD FOR IT TO MAKE THE CAR EMERGENCY BRAKE. WHEN THIS HAPPENED IT FELT LIKE I HAD HIT SOMEONE/SOMETHING, THAT WAS HOW VIOLENT THE STOP WAS. IT IS TERRIFYING AND DANGEROUS. ONCE I WAS ABLE TO DRIVE AGAIN, MY CAR DID NOT GO OVER ANY HAZARDS OR OBSTRUCTIONS AS THE VEHICLE THINKS THERE WAS, THERE WERE NO OTHER VEHICLES OR PERSONS IN MY VICINITY, THE ROAD WAS SMOOTH AND CLEAR. THE PRE SENSE HAS A MALFUNCTION RESULTING IN A BRAKING RESPONSE FAILURE. I TOOK THE CAR BACK TO AUDI SERVICES AND THEY KEPT THE CAR FOR 1 WEEK, THEY RAN DIAGNOSTICS & SAID THEY COULD NOTHING WRONG. THIS OCCURRENCE HAS HAPPENED 4X BEFORE, 1ST CLAIM NHTSA #11288922 AUDI INSISTS PRE SENSE IS WORKING AS IT WAS DESIGNED & THERE IS NO FLAW. THEY WILL NOT WORK ON THE CAR ANY FURTHER. IF THIS OCCURRED DURING A TIME WHEN TRAFFIC WAS HEAVY IT WOULD HAVE BEEN A GRAVE DANGER TO ME & OTHER PASSENGERS. AUDI IS KNOWINGLY & WILLINGLY SENDING UNSAFE VEHICLES ON THE ROAD.
Corrective Action:
AUDI PRE SENSE, IS THE TECHNOLOGY AUDI USES FOR PREDICTIVE SAFETY. I HAVE EXPERIENCED SEVERAL AUDI PRE SENSE BRAKING MALFUNCTIONS. THE AUDI PRE SENSE IN MY VEHICLE WILL ABRUPTLY & VIOLENTLY COME TO A FULL STOP, WITH NO OBSTRUCTIONS OR HAZARDS ANYWHERE NEAR THE VICINITY OF THE CAR. FIRST OCCURRENCE HAPPENED ON 405 HIGHWAY HEADING NORTH ON SECOND OCCURRENCE HAPPENED ON 24TH ST IN REDMOND, HEADING NORTH ON NOVEMBER 27TH AT APPROXIMATELY 10:30 PM, DRIVING APPROXIMATELY AT 33 MPH..THE ROADS WERE CLEAR NO DRIVERS ANYWHERE IN MY VICINITY. THE ROAD WAS DRY. THE CAR COMES TO A VIOLENT SUDDEN STOP, RED HAZARD TRIANGLE APPEARS ON THE DASHBOARD, THESE TWO THINGS HAPPEN SIMULTANEOUSLY, THE SEATBELT ENGAGES & I'M SLAMMED FORWARD. THE BRAKES EMIT A LOUD GRINDING & CRUNCHING SOUND. IT TAKES SEVERAL SECONDS BEFORE I CAN BEGIN TO DRIVE AGAIN AS THE CAR IS LOCKED UP. THERE WERE NO OBSERVABLE OBSTRUCTIONS IN THE ROAD FOR IT TO MAKE THE CAR EMERGENCY BRAKE. WHEN THIS HAPPENED IT FELT LIKE I HAD HIT SOMEONE/SOMETHING, THAT WAS HOW VIOLENT THE STOP WAS. IT IS TERRIFYING AND DANGEROUS. ONCE I WAS ABLE TO DRIVE AGAIN, MY CAR DID NOT GO OVER ANY HAZARDS OR OBSTRUCTIONS AS THE VEHICLE THINKS THERE WAS, THERE WERE NO OTHER VEHICLES OR PERSONS IN MY VICINITY, THE ROAD WAS SMOOTH AND CLEAR. THE PRE SENSE HAS A MALFUNCTION RESULTING IN A BRAKING RESPONSE FAILURE. I TOOK THE CAR BACK TO AUDI SERVICES AND THEY KEPT THE CAR FOR 1 WEEK, THEY RAN DIAGNOSTICS & SAID THEY COULD NOTHING WRONG. THIS OCCURRENCE HAS HAPPENED 4X BEFORE, 1ST CLAIM NHTSA #11288922 AUDI INSISTS PRE SENSE IS WORKING AS IT WAS DESIGNED & THERE IS NO FLAW. THEY WILL NOT WORK ON THE CAR ANY FURTHER. IF THIS OCCURRED DURING A TIME WHEN TRAFFIC WAS HEAVY IT WOULD HAVE BEEN A GRAVE DANGER TO ME & OTHER PASSENGERS. AUDI IS KNOWINGLY & WILLINGLY SENDING UNSAFE VEHICLES ON THE ROAD.
Additional Notes:
AUDI PRE SENSE, IS THE TECHNOLOGY AUDI USES FOR PREDICTIVE SAFETY. I HAVE EXPERIENCED SEVERAL AUDI PRE SENSE BRAKING MALFUNCTIONS. THE AUDI PRE SENSE IN MY VEHICLE WILL ABRUPTLY & VIOLENTLY COME TO A FULL STOP, WITH NO OBSTRUCTIONS OR HAZARDS ANYWHERE NEAR THE VICINITY OF THE CAR. FIRST OCCURRENCE HAPPENED ON 405 HIGHWAY HEADING NORTH ON SECOND OCCURRENCE HAPPENED ON 24TH ST IN REDMOND, HEADING NORTH ON NOVEMBER 27TH AT APPROXIMATELY 10:30 PM, DRIVING APPROXIMATELY AT 33 MPH..THE ROADS WERE CLEAR NO DRIVERS ANYWHERE IN MY VICINITY. THE ROAD WAS DRY. THE CAR COMES TO A VIOLENT SUDDEN STOP, RED HAZARD TRIANGLE APPEARS ON THE DASHBOARD, THESE TWO THINGS HAPPEN SIMULTANEOUSLY, THE SEATBELT ENGAGES & I'M SLAMMED FORWARD. THE BRAKES EMIT A LOUD GRINDING & CRUNCHING SOUND. IT TAKES SEVERAL SECONDS BEFORE I CAN BEGIN TO DRIVE AGAIN AS THE CAR IS LOCKED UP. THERE WERE NO OBSERVABLE OBSTRUCTIONS IN THE ROAD FOR IT TO MAKE THE CAR EMERGENCY BRAKE. WHEN THIS HAPPENED IT FELT LIKE I HAD HIT SOMEONE/SOMETHING, THAT WAS HOW VIOLENT THE STOP WAS. IT IS TERRIFYING AND DANGEROUS. ONCE I WAS ABLE TO DRIVE AGAIN, MY CAR DID NOT GO OVER ANY HAZARDS OR OBSTRUCTIONS AS THE VEHICLE THINKS THERE WAS, THERE WERE NO OTHER VEHICLES OR PERSONS IN MY VICINITY, THE ROAD WAS SMOOTH AND CLEAR. THE PRE SENSE HAS A MALFUNCTION RESULTING IN A BRAKING RESPONSE FAILURE. I TOOK THE CAR BACK TO AUDI SERVICES AND THEY KEPT THE CAR FOR 1 WEEK, THEY RAN DIAGNOSTICS & SAID THEY COULD NOTHING WRONG. THIS OCCURRENCE HAS HAPPENED 4X BEFORE, 1ST CLAIM NHTSA #11288922 AUDI INSISTS PRE SENSE IS WORKING AS IT WAS DESIGNED & THERE IS NO FLAW. THEY WILL NOT WORK ON THE CAR ANY FURTHER. IF THIS OCCURRED DURING A TIME WHEN TRAFFIC WAS HEAVY IT WOULD HAVE BEEN A GRAVE DANGER TO ME & OTHER PASSENGERS. AUDI IS KNOWINGLY & WILLINGLY SENDING UNSAFE VEHICLES ON THE ROAD.
Mfg Campaign: 11288926
Recall Date: Dec 13, 2019
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
CLICKING AND VIBRATION IN STEERING COLUMN, ESPECIALLY AT LOW SPEEDS
Corrective Action:
CLICKING AND VIBRATION IN STEERING COLUMN, ESPECIALLY AT LOW SPEEDS
Additional Notes:
CLICKING AND VIBRATION IN STEERING COLUMN, ESPECIALLY AT LOW SPEEDS
Mfg Campaign: 11130023
Recall Date: Sep 17, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TOP VIEW CAMERA CHANGING TO GRAPHIC MODE ON ITS OWN. (1) THIS IS A SAFETY-RELATED DEFECT DUE TO THE DISTRACTING NATURE OF THE UNPREDICTABILITY OF THE STATE OF THE BACKUP CAMERA, THE COGNITIVELY COMPLEX AND DISTRACTING STEPS NEEDED TO CHANGE TO CAMERA VIEW WHILE BACKING UP, AND THE SAFETY ISSUE CAUSED BY NOT HAVING THE CAMERAS WORK PROPERLY; (2) THIS AFFECTS NEARLY EVERY AUDI WITH THIS OPTION SOLD IN THE 2018 MODEL YEAR; AND (3) AUDI HAS ACKNOWLEDGED THIS SAFETY ISSUE BUT HAS REFUSED TO OFFER ANY SOLUTION FOR OVER A YEAR -- AND MORE IMPORTANTLY, HAS CONTINUED TO KNOWINGLY SELL THOUSANDS OF VEHICLES WITH THIS DEFECT, AND HAS MISREPRESENTED THE SAFETY FEATURES OF THESE CARS.
Corrective Action:
TOP VIEW CAMERA CHANGING TO GRAPHIC MODE ON ITS OWN. (1) THIS IS A SAFETY-RELATED DEFECT DUE TO THE DISTRACTING NATURE OF THE UNPREDICTABILITY OF THE STATE OF THE BACKUP CAMERA, THE COGNITIVELY COMPLEX AND DISTRACTING STEPS NEEDED TO CHANGE TO CAMERA VIEW WHILE BACKING UP, AND THE SAFETY ISSUE CAUSED BY NOT HAVING THE CAMERAS WORK PROPERLY; (2) THIS AFFECTS NEARLY EVERY AUDI WITH THIS OPTION SOLD IN THE 2018 MODEL YEAR; AND (3) AUDI HAS ACKNOWLEDGED THIS SAFETY ISSUE BUT HAS REFUSED TO OFFER ANY SOLUTION FOR OVER A YEAR -- AND MORE IMPORTANTLY, HAS CONTINUED TO KNOWINGLY SELL THOUSANDS OF VEHICLES WITH THIS DEFECT, AND HAS MISREPRESENTED THE SAFETY FEATURES OF THESE CARS.
Additional Notes:
TOP VIEW CAMERA CHANGING TO GRAPHIC MODE ON ITS OWN. (1) THIS IS A SAFETY-RELATED DEFECT DUE TO THE DISTRACTING NATURE OF THE UNPREDICTABILITY OF THE STATE OF THE BACKUP CAMERA, THE COGNITIVELY COMPLEX AND DISTRACTING STEPS NEEDED TO CHANGE TO CAMERA VIEW WHILE BACKING UP, AND THE SAFETY ISSUE CAUSED BY NOT HAVING THE CAMERAS WORK PROPERLY; (2) THIS AFFECTS NEARLY EVERY AUDI WITH THIS OPTION SOLD IN THE 2018 MODEL YEAR; AND (3) AUDI HAS ACKNOWLEDGED THIS SAFETY ISSUE BUT HAS REFUSED TO OFFER ANY SOLUTION FOR OVER A YEAR -- AND MORE IMPORTANTLY, HAS CONTINUED TO KNOWINGLY SELL THOUSANDS OF VEHICLES WITH THIS DEFECT, AND HAS MISREPRESENTED THE SAFETY FEATURES OF THESE CARS.
Mfg Campaign: 11120661
Recall Date: Aug 17, 2018
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I WAS DRIVING MY NEW 2018 AUDI A5 CABRIOLET (APPROX. 4500 MILES) ON A LOCAL ROAD. THE DRIVER SIDE SUN VISOR WAS IN THE 'DOWN' POSITION WHEN DRIVING THIS MORNING HEADED INTO THE RISING SUN. AS THE SUN SHIFTED FROM IN FRONT OF ME TO MY LEFT SIDE, I RELEASED THE SUN VISOR FROM THE CLIP AND MOVED IT TO THE LEFT SIDE TO BLOCK THE SUN. THE ARM OF THE SUN VISOR, ATTACHED TO THE CAR JUST ABOVE THE WINDSHIELD, BROKE AWAY FROM THAT ATTACHMENT AND FELL INTO MY LAP (SEE ATTACHED PHOTO P3110021). THIS LEFT ME WITH NO PROTECTION FROM THE INTENSE SUNLIGHT, BLINDING ME AS THE CAR TURNED TO THE LEFT WITH THE SUN NOW IN MY EYES. THIS IS THE SECOND TIME THIS HAS HAPPENED, THE FIRST TIME AT ABOUT 1500 MILES ON A NEW VEHICLE (WHICH WAS EVENTUALLY REPAIRED BY THE DEALER, UNDER WARRANTY ' SEE ATTACHED 'SCAN_001'). BOTH TIMES, THE SUN VISOR BROKE AWAY FROM THE VEHICLE (SEE ATTACHED PHOTO P3110020) WHILE TURNING IT TO PROTECT FROM SUNLIGHT ON THE LEFT SIDE OF THE VEHICLE. THE PASSENGER SIDE SUN VISOR ALSO BROKE IN THE SAME MANNER (WHILE MOVING IT TO PROTECT FROM SUN LIGHT ON THE RIGHT SIDE) AT ABOUT 2000 MILES, AND WAS REPAIRED UNDER WARRANTY AT THE SAME TIME AS THE FIRST DRIVER SIDE SUN VISOR (SAME ATTACHMENT REFERRED TO ABOVE). I CONSIDER THIS A SAFETY ISSUE BECAUSE A) IF HEADED INTO THE SUN, THIS IMMEDIATELY REMOVES THE SUN BLOCKING PROTECTION AND COULD RESULT IN SUDDEN BLINDNESS ON THE ROAD AHEAD, AND B) NOT HAVING USE OF THE SUN VISOR COULD ALSO IMPAIR VISION WHILE DRIVING IN A SUNNY ENVIRONMENT, EVEN IF USING SUNGLASSES.
Corrective Action:
I WAS DRIVING MY NEW 2018 AUDI A5 CABRIOLET (APPROX. 4500 MILES) ON A LOCAL ROAD. THE DRIVER SIDE SUN VISOR WAS IN THE 'DOWN' POSITION WHEN DRIVING THIS MORNING HEADED INTO THE RISING SUN. AS THE SUN SHIFTED FROM IN FRONT OF ME TO MY LEFT SIDE, I RELEASED THE SUN VISOR FROM THE CLIP AND MOVED IT TO THE LEFT SIDE TO BLOCK THE SUN. THE ARM OF THE SUN VISOR, ATTACHED TO THE CAR JUST ABOVE THE WINDSHIELD, BROKE AWAY FROM THAT ATTACHMENT AND FELL INTO MY LAP (SEE ATTACHED PHOTO P3110021). THIS LEFT ME WITH NO PROTECTION FROM THE INTENSE SUNLIGHT, BLINDING ME AS THE CAR TURNED TO THE LEFT WITH THE SUN NOW IN MY EYES. THIS IS THE SECOND TIME THIS HAS HAPPENED, THE FIRST TIME AT ABOUT 1500 MILES ON A NEW VEHICLE (WHICH WAS EVENTUALLY REPAIRED BY THE DEALER, UNDER WARRANTY ' SEE ATTACHED 'SCAN_001'). BOTH TIMES, THE SUN VISOR BROKE AWAY FROM THE VEHICLE (SEE ATTACHED PHOTO P3110020) WHILE TURNING IT TO PROTECT FROM SUNLIGHT ON THE LEFT SIDE OF THE VEHICLE. THE PASSENGER SIDE SUN VISOR ALSO BROKE IN THE SAME MANNER (WHILE MOVING IT TO PROTECT FROM SUN LIGHT ON THE RIGHT SIDE) AT ABOUT 2000 MILES, AND WAS REPAIRED UNDER WARRANTY AT THE SAME TIME AS THE FIRST DRIVER SIDE SUN VISOR (SAME ATTACHMENT REFERRED TO ABOVE). I CONSIDER THIS A SAFETY ISSUE BECAUSE A) IF HEADED INTO THE SUN, THIS IMMEDIATELY REMOVES THE SUN BLOCKING PROTECTION AND COULD RESULT IN SUDDEN BLINDNESS ON THE ROAD AHEAD, AND B) NOT HAVING USE OF THE SUN VISOR COULD ALSO IMPAIR VISION WHILE DRIVING IN A SUNNY ENVIRONMENT, EVEN IF USING SUNGLASSES.
Additional Notes:
I WAS DRIVING MY NEW 2018 AUDI A5 CABRIOLET (APPROX. 4500 MILES) ON A LOCAL ROAD. THE DRIVER SIDE SUN VISOR WAS IN THE 'DOWN' POSITION WHEN DRIVING THIS MORNING HEADED INTO THE RISING SUN. AS THE SUN SHIFTED FROM IN FRONT OF ME TO MY LEFT SIDE, I RELEASED THE SUN VISOR FROM THE CLIP AND MOVED IT TO THE LEFT SIDE TO BLOCK THE SUN. THE ARM OF THE SUN VISOR, ATTACHED TO THE CAR JUST ABOVE THE WINDSHIELD, BROKE AWAY FROM THAT ATTACHMENT AND FELL INTO MY LAP (SEE ATTACHED PHOTO P3110021). THIS LEFT ME WITH NO PROTECTION FROM THE INTENSE SUNLIGHT, BLINDING ME AS THE CAR TURNED TO THE LEFT WITH THE SUN NOW IN MY EYES. THIS IS THE SECOND TIME THIS HAS HAPPENED, THE FIRST TIME AT ABOUT 1500 MILES ON A NEW VEHICLE (WHICH WAS EVENTUALLY REPAIRED BY THE DEALER, UNDER WARRANTY ' SEE ATTACHED 'SCAN_001'). BOTH TIMES, THE SUN VISOR BROKE AWAY FROM THE VEHICLE (SEE ATTACHED PHOTO P3110020) WHILE TURNING IT TO PROTECT FROM SUNLIGHT ON THE LEFT SIDE OF THE VEHICLE. THE PASSENGER SIDE SUN VISOR ALSO BROKE IN THE SAME MANNER (WHILE MOVING IT TO PROTECT FROM SUN LIGHT ON THE RIGHT SIDE) AT ABOUT 2000 MILES, AND WAS REPAIRED UNDER WARRANTY AT THE SAME TIME AS THE FIRST DRIVER SIDE SUN VISOR (SAME ATTACHMENT REFERRED TO ABOVE). I CONSIDER THIS A SAFETY ISSUE BECAUSE A) IF HEADED INTO THE SUN, THIS IMMEDIATELY REMOVES THE SUN BLOCKING PROTECTION AND COULD RESULT IN SUDDEN BLINDNESS ON THE ROAD AHEAD, AND B) NOT HAVING USE OF THE SUN VISOR COULD ALSO IMPAIR VISION WHILE DRIVING IN A SUNNY ENVIRONMENT, EVEN IF USING SUNGLASSES.
Mfg Campaign: 11078576
Recall Date: Mar 11, 2018
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
VEHICAL SPEEDS FORWARD WHEN TURNING WHEN STEPPING ON BRAKES.
Corrective Action:
VEHICAL SPEEDS FORWARD WHEN TURNING WHEN STEPPING ON BRAKES.
Additional Notes:
VEHICAL SPEEDS FORWARD WHEN TURNING WHEN STEPPING ON BRAKES.
Mfg Campaign: 11032604
Recall Date: Oct 9, 2017
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
VEHICAL SPEEDS FORWARD WHEN TURNING WHEN STEPPING ON BRAKES.
Corrective Action:
VEHICAL SPEEDS FORWARD WHEN TURNING WHEN STEPPING ON BRAKES.
Additional Notes:
VEHICAL SPEEDS FORWARD WHEN TURNING WHEN STEPPING ON BRAKES.
Mfg Campaign: 11032604
Recall Date: Oct 9, 2017
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