AUDI A5 2018

Complete listing of complaints and recalls for this vehicle

42
Complaints
8
Recalls

Complaints & Recalls

42 Complaints 8 Recalls

Official Safety Recalls - Important!

8 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Volkswagen Group Of America, Inc.
NHTSA Campaign: 21V874000 SAFETY RECALL
208.3K Vehicles Affected
Recall Date: Nov 10, 2021
Safety Issue:

Volkswagen Group of America, Inc. (Audi) is recalling certain 2017-2020 A4 Allroad, A4 Sedan, 2018-2019 RS5 Coupe, 2019 RS5 Sportback, 2018-2020 A5 Cabriolet, A5 Coupe, A5 Sportback, S4 Sedan, S5 Cabriolet, S5 Coupe, and Audi S5 Sportback vehicles. The cable connecting the seat heater to the Passenger Occupant Detection System (PODS) may have a contact fault, causing the software to misdiagnose a malfunction and disable the passenger air bag.

Potential Risk:
A disabled passenger air bag increases the risk of injury in the event of a crash.
FREE Recall Solution:
Dealers will replace the connecting cable and either the heating mat or entire seat cover, free of charge. Owner notification letters were mailed January 7, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 74E3. This recall is an expansion of Recall 19V-547 (74D9). Vehicles previously repaired under 19V-547 will need to return for the new remedy.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local AUDI dealer to schedule your FREE recall repair.
Manufacturer: AUDI
Mfg Campaign: 74E3
Notice Date: Jan 7, 2022
Recall Date: Nov 10, 2021
Volkswagen Group Of America, Inc.
NHTSA Campaign: 19V547000 SAFETY RECALL
145.3K Vehicles Affected
Recall Date: Jul 24, 2019
Safety Issue:

Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2019 Audi RS5 Sportback, 2018 S5 Cabriolet, S5 Sportback, S5 Coupe, S4 Sedan, A5 Cabriolet, A5 Sportback, A5 Coupe, and 2017-2018 A4 Sedan and A4 Allroad vehicles. Oxidation on the Passenger Occupant Detection System (PODS) connecting cable may cause the software to misdiagnose a malfunction and disable the passenger air bag.

Potential Risk:
A disabled passenger air bag increases the risk of injury in the event of a crash.
FREE Recall Solution:
Audi will notify owners, and dealers will install cable ties to the harness, free of charge. The recall began September 9, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Audi's number for this recall is 74D9.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local AUDI dealer to schedule your FREE recall repair.
Manufacturer: AUDI
Mfg Campaign: 74D9
Notice Date: Sep 9, 2019
Recall Date: Jul 24, 2019
Volkswagen Group Of America, Inc.
NHTSA Campaign: 18V893000 SAFETY RECALL
36 Vehicles Affected
Recall Date: Dec 17, 2018
Safety Issue:

Volkswagen Group of North America (Volkswagen) is recalling certain 2018 Audi A5 Sportback vehicles. The front suspension fasteners may not have been sufficiently tightened during vehicle production, possibly resulting in a front wheel becoming loose.

Potential Risk:
A loose front wheel may increasing the risk of a crash.
FREE Recall Solution:
Volkswagen has notified owners, and dealers will inspect the front suspension fasteners, and replace them as necessary, free of charge. The recall began January 23, 2019. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 40O2.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local AUDI dealer to schedule your FREE recall repair.
Manufacturer: AUDI
Mfg Campaign: 40O2
Notice Date: Jan 23, 2019
Recall Date: Dec 17, 2018
Volkswagen Group Of America, Inc.
NHTSA Campaign: 18V836000 SAFETY RECALL
12 Vehicles Affected
Recall Date: Nov 27, 2018
Safety Issue:

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Audi A5 Sportback and 2017-2018 Audi A4 Allroad vehicles. A passenger air bag module mounting screw may not have been sufficiently tightened, possibly affecting the deployment of the air bag in the event of a crash.

Potential Risk:
If the air bag does not deploy correctly in the event of a crash, it can increase the risk of an injury.
FREE Recall Solution:
Volkswagen will notify owners, and dealers will inspect the air bag mounting screw, tightening or replacing it as necessary, free of charge. The recall began December 19, 2018. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 69Y4.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local AUDI dealer to schedule your FREE recall repair.
Manufacturer: AUDI
Mfg Campaign: 69Y4
Notice Date: Dec 19, 2018
Recall Date: Nov 27, 2018
Volkswagen Group Of America, Inc.
NHTSA Campaign: 17V822000 SAFETY RECALL
8K Vehicles Affected
Recall Date: Dec 20, 2017
Safety Issue:

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Audi A5 Coupe vehicles. The affected vehicles were built with head curtain air bag assemblies that may not unfold properly. As such, these vehicle fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."

Potential Risk:
In the event of a crash necessitating deployment of the head curtain air bag, if the air bag does not deploy properly, the vehicle occupants have an increased risk of injury.
FREE Recall Solution:
Audi will notify owners, and dealers will modify the head curtain air bags so that they deploy properly, free of charge. The recall began on January 18, 2018. Owners may contact Audi customer service at 11-800-253-2834. Volkswagen's number for this recall is 69T7.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local AUDI dealer to schedule your FREE recall repair.
Manufacturer: AUDI
Mfg Campaign: 69T7
Notice Date: Jan 18, 2018
Recall Date: Dec 20, 2017
Volkswagen Group Of America, Inc.
NHTSA Campaign: 17V675000 SAFETY RECALL
31.3K Vehicles Affected
Recall Date: Oct 25, 2017
Safety Issue:

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2018 Audi A4 Sedan and A4 allroad, and 2018 A5 Sportback vehicles. The aluminum trim on the front and rear doors can come loose from around the door speakers, leaving sharp edges exposed.

Potential Risk:
The sharp edges of the speaker trim increase the risk of injury to vehicle occupants.
FREE Recall Solution:
Audi will notify owners, and dealers will replace the speaker cover aluminum trim, free of charge. The recall began March 13, 2018. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 70G6.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local AUDI dealer to schedule your FREE recall repair.
Manufacturer: AUDI
Mfg Campaign: 70G6
Notice Date: Mar 13, 2018
Recall Date: Oct 25, 2017

Consumer Complaints

42 Complaints
Volkswagen Group Of America, Inc.
Campaign: 11676163 Other
Jul 25, 2025
Defect Description:

ENGINE

Potential Consequences:

The vehicle has 36000 miles on it and the oil cooler has failed. The car is meticulously maintained. This failure compromises the ability for the engine to cool properly. Because of the failure, coolant is then forced into the engine oil potentially destroying the engine. Engine replacements are 10,000 for these types of cars. Audi is aware of this issue and should repair all vehicles with this known issue

Corrective Action:

The vehicle has 36000 miles on it and the oil cooler has failed. The car is meticulously maintained. This failure compromises the ability for the engine to cool properly. Because of the failure, coolant is then forced into the engine oil potentially destroying the engine. Engine replacements are 10,000 for these types of cars. Audi is aware of this issue and should repair all vehicles with this known issue

Additional Notes:

The vehicle has 36000 miles on it and the oil cooler has failed. The car is meticulously maintained. This failure compromises the ability for the engine to cool properly. Because of the failure, coolant is then forced into the engine oil potentially destroying the engine. Engine replacements are 10,000 for these types of cars. Audi is aware of this issue and should repair all vehicles with this known issue

Manufacturer: AUDI
Mfg Campaign: 11676163
Notice Date: Jul 25, 2025
Recall Date: Jul 25, 2025
Volkswagen Group Of America, Inc.
Campaign: 11669330 Other
Jun 25, 2025
Defect Description:

ENGINE

Potential Consequences:

Engine shuts off occasionally whilst cornering at very low speed. No warning. Been happening for several years.

Corrective Action:

Engine shuts off occasionally whilst cornering at very low speed. No warning. Been happening for several years.

Additional Notes:

Engine shuts off occasionally whilst cornering at very low speed. No warning. Been happening for several years.

Manufacturer: AUDI
Mfg Campaign: 11669330
Notice Date: Jun 25, 2025
Recall Date: Jun 25, 2025
Volkswagen Group Of America, Inc.
Campaign: 11659701 Other
May 8, 2025
Defect Description:

STEERING

Potential Consequences:

The contact owns a 2018 Audi A5. The contact stated while driving 55-60 MPH, the yellow message "Steering Malfunction - Safe to Drive" was displayed. The contact continued driving 40 MPH, and the message turned red, and the vehicle lost power steering functionality. The contact was able to pull over to the side of the road. The contact turned off and restarted the vehicle; however, the failure persisted. The contact stated that the vehicle was undrivable. An independent mechanic diagnosed the vehicle and informed the contact that the power steering control module (PSCM) had failed and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the vehicle was not covered under warranty. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 94,000.

Corrective Action:

The contact owns a 2018 Audi A5. The contact stated while driving 55-60 MPH, the yellow message "Steering Malfunction - Safe to Drive" was displayed. The contact continued driving 40 MPH, and the message turned red, and the vehicle lost power steering functionality. The contact was able to pull over to the side of the road. The contact turned off and restarted the vehicle; however, the failure persisted. The contact stated that the vehicle was undrivable. An independent mechanic diagnosed the vehicle and informed the contact that the power steering control module (PSCM) had failed and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the vehicle was not covered under warranty. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 94,000.

Additional Notes:

The contact owns a 2018 Audi A5. The contact stated while driving 55-60 MPH, the yellow message "Steering Malfunction - Safe to Drive" was displayed. The contact continued driving 40 MPH, and the message turned red, and the vehicle lost power steering functionality. The contact was able to pull over to the side of the road. The contact turned off and restarted the vehicle; however, the failure persisted. The contact stated that the vehicle was undrivable. An independent mechanic diagnosed the vehicle and informed the contact that the power steering control module (PSCM) had failed and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the vehicle was not covered under warranty. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 94,000.

Manufacturer: AUDI
Mfg Campaign: 11659701
Notice Date: May 8, 2025
Recall Date: May 8, 2025
Volkswagen Group Of America, Inc.
Campaign: 11644267 Other
Feb 22, 2025
Defect Description:

FORWARD COLLISION AVOIDANCE: WARNINGS

Potential Consequences:

The Audi pre-sense system will not stop malfunctioning. The specific message is: "Audi pre sense: Malfunction! Please contact Service It is not related to any specific event that I can tell but appears to happen mostly when there is another vehicle in front of me. I have spent over $400 in Audi dealership costs to solve the problem and they have been unable to solve it. The last time, they did a software update in September 2024 and after that, the malfunctions became more frequent. It now happens every time I drive the car. I have tried turning it off and resetting it, but it still does not reset or stop being a problem. There are numerous issues with this reported in Audi Forums and on the internet with no one seeming to have solved their specific problem. There was a class action lawsuit on this, but I was dealing with a death in the family and was unable to file the claim in time. And the lawsuit did not provide a remedy to fix it. I need help on this. Audi doesn't seem to know how to fix it.

Corrective Action:

The Audi pre-sense system will not stop malfunctioning. The specific message is: "Audi pre sense: Malfunction! Please contact Service It is not related to any specific event that I can tell but appears to happen mostly when there is another vehicle in front of me. I have spent over $400 in Audi dealership costs to solve the problem and they have been unable to solve it. The last time, they did a software update in September 2024 and after that, the malfunctions became more frequent. It now happens every time I drive the car. I have tried turning it off and resetting it, but it still does not reset or stop being a problem. There are numerous issues with this reported in Audi Forums and on the internet with no one seeming to have solved their specific problem. There was a class action lawsuit on this, but I was dealing with a death in the family and was unable to file the claim in time. And the lawsuit did not provide a remedy to fix it. I need help on this. Audi doesn't seem to know how to fix it.

Additional Notes:

The Audi pre-sense system will not stop malfunctioning. The specific message is: "Audi pre sense: Malfunction! Please contact Service It is not related to any specific event that I can tell but appears to happen mostly when there is another vehicle in front of me. I have spent over $400 in Audi dealership costs to solve the problem and they have been unable to solve it. The last time, they did a software update in September 2024 and after that, the malfunctions became more frequent. It now happens every time I drive the car. I have tried turning it off and resetting it, but it still does not reset or stop being a problem. There are numerous issues with this reported in Audi Forums and on the internet with no one seeming to have solved their specific problem. There was a class action lawsuit on this, but I was dealing with a death in the family and was unable to file the claim in time. And the lawsuit did not provide a remedy to fix it. I need help on this. Audi doesn't seem to know how to fix it.

Manufacturer: AUDI
Mfg Campaign: 11644267
Notice Date: Feb 22, 2025
Recall Date: Feb 22, 2025
Volkswagen Group Of America, Inc.
Campaign: 11644267 Other
Feb 22, 2025
Defect Description:

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Potential Consequences:

The Audi pre-sense system will not stop malfunctioning. The specific message is: "Audi pre sense: Malfunction! Please contact Service It is not related to any specific event that I can tell but appears to happen mostly when there is another vehicle in front of me. I have spent over $400 in Audi dealership costs to solve the problem and they have been unable to solve it. The last time, they did a software update in September 2024 and after that, the malfunctions became more frequent. It now happens every time I drive the car. I have tried turning it off and resetting it, but it still does not reset or stop being a problem. There are numerous issues with this reported in Audi Forums and on the internet with no one seeming to have solved their specific problem. There was a class action lawsuit on this, but I was dealing with a death in the family and was unable to file the claim in time. And the lawsuit did not provide a remedy to fix it. I need help on this. Audi doesn't seem to know how to fix it.

Corrective Action:

The Audi pre-sense system will not stop malfunctioning. The specific message is: "Audi pre sense: Malfunction! Please contact Service It is not related to any specific event that I can tell but appears to happen mostly when there is another vehicle in front of me. I have spent over $400 in Audi dealership costs to solve the problem and they have been unable to solve it. The last time, they did a software update in September 2024 and after that, the malfunctions became more frequent. It now happens every time I drive the car. I have tried turning it off and resetting it, but it still does not reset or stop being a problem. There are numerous issues with this reported in Audi Forums and on the internet with no one seeming to have solved their specific problem. There was a class action lawsuit on this, but I was dealing with a death in the family and was unable to file the claim in time. And the lawsuit did not provide a remedy to fix it. I need help on this. Audi doesn't seem to know how to fix it.

Additional Notes:

The Audi pre-sense system will not stop malfunctioning. The specific message is: "Audi pre sense: Malfunction! Please contact Service It is not related to any specific event that I can tell but appears to happen mostly when there is another vehicle in front of me. I have spent over $400 in Audi dealership costs to solve the problem and they have been unable to solve it. The last time, they did a software update in September 2024 and after that, the malfunctions became more frequent. It now happens every time I drive the car. I have tried turning it off and resetting it, but it still does not reset or stop being a problem. There are numerous issues with this reported in Audi Forums and on the internet with no one seeming to have solved their specific problem. There was a class action lawsuit on this, but I was dealing with a death in the family and was unable to file the claim in time. And the lawsuit did not provide a remedy to fix it. I need help on this. Audi doesn't seem to know how to fix it.

Manufacturer: AUDI
Mfg Campaign: 11644267
Notice Date: Feb 22, 2025
Recall Date: Feb 22, 2025
Volkswagen Group Of America, Inc.
Campaign: 11641550 Other
Feb 9, 2025
Defect Description:

WHEELS

Potential Consequences:

In connection to my previous filing : NHTSA tracking # 11641542, please see the below, thank you. On June 24, 2022, I checked my 2018 Audi A5 into Audi Cherry Hill’s service department to diagnose and repair an issue with the front right tire. The dealership indicated that service would take approximately two days. However, upon returning for an update, I was shocked to learn that my car had been towed—without my knowledge, consent, or any lawful justification. Suspicious Connection to ECU Failure & Audi’s Potential Non-Compliance with NHTSA Audi Cherry Hill’s owner, Amanda DeMateo, attempted to justify the tow by stating that my ECU replacement two years earlier had been performed at Wynnewood Audi (Sept 2019) not Cherry Hill. This raises serious concerns about a second ECU failure, which Audi may have sought to conceal. If Audi Company failed to report an initial ECU failure to the NHTSA in 2019, a second failure would highlight this noncompliance. Audi Cherry Hill's actions appear to be linked to an attempt to obscure a recurring issue with the vehicle's Electronic Control Unit (ECU). Audi Cherry Hill’s owner, Amanda DeMateo, attempted to justify the unauthorized towing by stating that my previous ECU replacement had not been conducted at her dealership, implying an effort to avoid responsibility. This raises suspicion that my tire malfunction was a consequence of another ECU failure, possibly affecting the tire pressure monitoring system (TPMS) through an electrical malfunction. Given these violations and Audi Cherry Hill’s failure to act in accordance with consumer protection laws, I request a thorough investigation and appropriate enforcement action. I urge you, please to investigate Audi’s failure to report ECU failures to the NHTSA and whether my issue was part of a larger defect pattern. Thank you

Corrective Action:

In connection to my previous filing : NHTSA tracking # 11641542, please see the below, thank you. On June 24, 2022, I checked my 2018 Audi A5 into Audi Cherry Hill’s service department to diagnose and repair an issue with the front right tire. The dealership indicated that service would take approximately two days. However, upon returning for an update, I was shocked to learn that my car had been towed—without my knowledge, consent, or any lawful justification. Suspicious Connection to ECU Failure & Audi’s Potential Non-Compliance with NHTSA Audi Cherry Hill’s owner, Amanda DeMateo, attempted to justify the tow by stating that my ECU replacement two years earlier had been performed at Wynnewood Audi (Sept 2019) not Cherry Hill. This raises serious concerns about a second ECU failure, which Audi may have sought to conceal. If Audi Company failed to report an initial ECU failure to the NHTSA in 2019, a second failure would highlight this noncompliance. Audi Cherry Hill's actions appear to be linked to an attempt to obscure a recurring issue with the vehicle's Electronic Control Unit (ECU). Audi Cherry Hill’s owner, Amanda DeMateo, attempted to justify the unauthorized towing by stating that my previous ECU replacement had not been conducted at her dealership, implying an effort to avoid responsibility. This raises suspicion that my tire malfunction was a consequence of another ECU failure, possibly affecting the tire pressure monitoring system (TPMS) through an electrical malfunction. Given these violations and Audi Cherry Hill’s failure to act in accordance with consumer protection laws, I request a thorough investigation and appropriate enforcement action. I urge you, please to investigate Audi’s failure to report ECU failures to the NHTSA and whether my issue was part of a larger defect pattern. Thank you

Additional Notes:

In connection to my previous filing : NHTSA tracking # 11641542, please see the below, thank you. On June 24, 2022, I checked my 2018 Audi A5 into Audi Cherry Hill’s service department to diagnose and repair an issue with the front right tire. The dealership indicated that service would take approximately two days. However, upon returning for an update, I was shocked to learn that my car had been towed—without my knowledge, consent, or any lawful justification. Suspicious Connection to ECU Failure & Audi’s Potential Non-Compliance with NHTSA Audi Cherry Hill’s owner, Amanda DeMateo, attempted to justify the tow by stating that my ECU replacement two years earlier had been performed at Wynnewood Audi (Sept 2019) not Cherry Hill. This raises serious concerns about a second ECU failure, which Audi may have sought to conceal. If Audi Company failed to report an initial ECU failure to the NHTSA in 2019, a second failure would highlight this noncompliance. Audi Cherry Hill's actions appear to be linked to an attempt to obscure a recurring issue with the vehicle's Electronic Control Unit (ECU). Audi Cherry Hill’s owner, Amanda DeMateo, attempted to justify the unauthorized towing by stating that my previous ECU replacement had not been conducted at her dealership, implying an effort to avoid responsibility. This raises suspicion that my tire malfunction was a consequence of another ECU failure, possibly affecting the tire pressure monitoring system (TPMS) through an electrical malfunction. Given these violations and Audi Cherry Hill’s failure to act in accordance with consumer protection laws, I request a thorough investigation and appropriate enforcement action. I urge you, please to investigate Audi’s failure to report ECU failures to the NHTSA and whether my issue was part of a larger defect pattern. Thank you

Manufacturer: AUDI
Mfg Campaign: 11641550
Notice Date: Feb 9, 2025
Recall Date: Feb 9, 2025
Volkswagen Group Of America, Inc.
Campaign: 11641550 Other
Feb 9, 2025
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

In connection to my previous filing : NHTSA tracking # 11641542, please see the below, thank you. On June 24, 2022, I checked my 2018 Audi A5 into Audi Cherry Hill’s service department to diagnose and repair an issue with the front right tire. The dealership indicated that service would take approximately two days. However, upon returning for an update, I was shocked to learn that my car had been towed—without my knowledge, consent, or any lawful justification. Suspicious Connection to ECU Failure & Audi’s Potential Non-Compliance with NHTSA Audi Cherry Hill’s owner, Amanda DeMateo, attempted to justify the tow by stating that my ECU replacement two years earlier had been performed at Wynnewood Audi (Sept 2019) not Cherry Hill. This raises serious concerns about a second ECU failure, which Audi may have sought to conceal. If Audi Company failed to report an initial ECU failure to the NHTSA in 2019, a second failure would highlight this noncompliance. Audi Cherry Hill's actions appear to be linked to an attempt to obscure a recurring issue with the vehicle's Electronic Control Unit (ECU). Audi Cherry Hill’s owner, Amanda DeMateo, attempted to justify the unauthorized towing by stating that my previous ECU replacement had not been conducted at her dealership, implying an effort to avoid responsibility. This raises suspicion that my tire malfunction was a consequence of another ECU failure, possibly affecting the tire pressure monitoring system (TPMS) through an electrical malfunction. Given these violations and Audi Cherry Hill’s failure to act in accordance with consumer protection laws, I request a thorough investigation and appropriate enforcement action. I urge you, please to investigate Audi’s failure to report ECU failures to the NHTSA and whether my issue was part of a larger defect pattern. Thank you

Corrective Action:

In connection to my previous filing : NHTSA tracking # 11641542, please see the below, thank you. On June 24, 2022, I checked my 2018 Audi A5 into Audi Cherry Hill’s service department to diagnose and repair an issue with the front right tire. The dealership indicated that service would take approximately two days. However, upon returning for an update, I was shocked to learn that my car had been towed—without my knowledge, consent, or any lawful justification. Suspicious Connection to ECU Failure & Audi’s Potential Non-Compliance with NHTSA Audi Cherry Hill’s owner, Amanda DeMateo, attempted to justify the tow by stating that my ECU replacement two years earlier had been performed at Wynnewood Audi (Sept 2019) not Cherry Hill. This raises serious concerns about a second ECU failure, which Audi may have sought to conceal. If Audi Company failed to report an initial ECU failure to the NHTSA in 2019, a second failure would highlight this noncompliance. Audi Cherry Hill's actions appear to be linked to an attempt to obscure a recurring issue with the vehicle's Electronic Control Unit (ECU). Audi Cherry Hill’s owner, Amanda DeMateo, attempted to justify the unauthorized towing by stating that my previous ECU replacement had not been conducted at her dealership, implying an effort to avoid responsibility. This raises suspicion that my tire malfunction was a consequence of another ECU failure, possibly affecting the tire pressure monitoring system (TPMS) through an electrical malfunction. Given these violations and Audi Cherry Hill’s failure to act in accordance with consumer protection laws, I request a thorough investigation and appropriate enforcement action. I urge you, please to investigate Audi’s failure to report ECU failures to the NHTSA and whether my issue was part of a larger defect pattern. Thank you

Additional Notes:

In connection to my previous filing : NHTSA tracking # 11641542, please see the below, thank you. On June 24, 2022, I checked my 2018 Audi A5 into Audi Cherry Hill’s service department to diagnose and repair an issue with the front right tire. The dealership indicated that service would take approximately two days. However, upon returning for an update, I was shocked to learn that my car had been towed—without my knowledge, consent, or any lawful justification. Suspicious Connection to ECU Failure & Audi’s Potential Non-Compliance with NHTSA Audi Cherry Hill’s owner, Amanda DeMateo, attempted to justify the tow by stating that my ECU replacement two years earlier had been performed at Wynnewood Audi (Sept 2019) not Cherry Hill. This raises serious concerns about a second ECU failure, which Audi may have sought to conceal. If Audi Company failed to report an initial ECU failure to the NHTSA in 2019, a second failure would highlight this noncompliance. Audi Cherry Hill's actions appear to be linked to an attempt to obscure a recurring issue with the vehicle's Electronic Control Unit (ECU). Audi Cherry Hill’s owner, Amanda DeMateo, attempted to justify the unauthorized towing by stating that my previous ECU replacement had not been conducted at her dealership, implying an effort to avoid responsibility. This raises suspicion that my tire malfunction was a consequence of another ECU failure, possibly affecting the tire pressure monitoring system (TPMS) through an electrical malfunction. Given these violations and Audi Cherry Hill’s failure to act in accordance with consumer protection laws, I request a thorough investigation and appropriate enforcement action. I urge you, please to investigate Audi’s failure to report ECU failures to the NHTSA and whether my issue was part of a larger defect pattern. Thank you

Manufacturer: AUDI
Mfg Campaign: 11641550
Notice Date: Feb 9, 2025
Recall Date: Feb 9, 2025
Volkswagen Group Of America, Inc.
Campaign: 11641542 Other
Feb 8, 2025
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

I am writing to formally bring to your attention a potential violation of federal vehicle safety reporting requirements by Audi regarding an Electronic Control Unit (ECU)/Comfort Control Module failure in my 2018 Audi A5. As the original owner of this vehicle, I experienced a critical ECU failure approximately 2yrs after purchase (Sept 2017), which I believe qualifies as a major safety defect under 49 CFR 573.6-577.7. According to federal regulations, manufacturers are required to report such safety defects to the NHTSA within five (5) days of discovery. Furthermore, a root cause analysis should have been conducted & its findings reported w/in sixty (60) days. However, I have strong reason to believe that Audi failed to meet these reporting obligations, as I have never been provided with any findings from the investigation, nor have I seen any publicly available reporting on this defect. Key Concerns: • Unexplained ECU Failure: My vehicle’s ECU/Comfort Control Module failed inexplicably despite being only 2yrs old at the time. • Failure to Report to NHTSA: I haven't found record of Audi disclosing this issue to the NHTSA, despite clear requirement to do so. • Root Cause Analysis Not Provided: Audi informed me that analysis was conducted in Germany, but I was repeatedly told that the results were “not yet available.” This raises concerns that the findings may have revealed a broader defect affecting multiple vehicles of the same model/yr. • Potential Safety Risk: If this is not an isolated case, other Audi A5 owners may unknowingly be at risk of ECU failures, which could lead to critical vehicle malfunctions, including loss of control, electrical failures, or immobilization while driving. Given the seriousness of this issue, I urge the NHTSA to investigate Audi’s compliance with 49 CFR 573.6-577.7 & determine if this defect affects a broader range of vehicles. If Audi has indeed failed to report this defect properly, appropriate action be taken for consumer safety

Corrective Action:

I am writing to formally bring to your attention a potential violation of federal vehicle safety reporting requirements by Audi regarding an Electronic Control Unit (ECU)/Comfort Control Module failure in my 2018 Audi A5. As the original owner of this vehicle, I experienced a critical ECU failure approximately 2yrs after purchase (Sept 2017), which I believe qualifies as a major safety defect under 49 CFR 573.6-577.7. According to federal regulations, manufacturers are required to report such safety defects to the NHTSA within five (5) days of discovery. Furthermore, a root cause analysis should have been conducted & its findings reported w/in sixty (60) days. However, I have strong reason to believe that Audi failed to meet these reporting obligations, as I have never been provided with any findings from the investigation, nor have I seen any publicly available reporting on this defect. Key Concerns: • Unexplained ECU Failure: My vehicle’s ECU/Comfort Control Module failed inexplicably despite being only 2yrs old at the time. • Failure to Report to NHTSA: I haven't found record of Audi disclosing this issue to the NHTSA, despite clear requirement to do so. • Root Cause Analysis Not Provided: Audi informed me that analysis was conducted in Germany, but I was repeatedly told that the results were “not yet available.” This raises concerns that the findings may have revealed a broader defect affecting multiple vehicles of the same model/yr. • Potential Safety Risk: If this is not an isolated case, other Audi A5 owners may unknowingly be at risk of ECU failures, which could lead to critical vehicle malfunctions, including loss of control, electrical failures, or immobilization while driving. Given the seriousness of this issue, I urge the NHTSA to investigate Audi’s compliance with 49 CFR 573.6-577.7 & determine if this defect affects a broader range of vehicles. If Audi has indeed failed to report this defect properly, appropriate action be taken for consumer safety

Additional Notes:

I am writing to formally bring to your attention a potential violation of federal vehicle safety reporting requirements by Audi regarding an Electronic Control Unit (ECU)/Comfort Control Module failure in my 2018 Audi A5. As the original owner of this vehicle, I experienced a critical ECU failure approximately 2yrs after purchase (Sept 2017), which I believe qualifies as a major safety defect under 49 CFR 573.6-577.7. According to federal regulations, manufacturers are required to report such safety defects to the NHTSA within five (5) days of discovery. Furthermore, a root cause analysis should have been conducted & its findings reported w/in sixty (60) days. However, I have strong reason to believe that Audi failed to meet these reporting obligations, as I have never been provided with any findings from the investigation, nor have I seen any publicly available reporting on this defect. Key Concerns: • Unexplained ECU Failure: My vehicle’s ECU/Comfort Control Module failed inexplicably despite being only 2yrs old at the time. • Failure to Report to NHTSA: I haven't found record of Audi disclosing this issue to the NHTSA, despite clear requirement to do so. • Root Cause Analysis Not Provided: Audi informed me that analysis was conducted in Germany, but I was repeatedly told that the results were “not yet available.” This raises concerns that the findings may have revealed a broader defect affecting multiple vehicles of the same model/yr. • Potential Safety Risk: If this is not an isolated case, other Audi A5 owners may unknowingly be at risk of ECU failures, which could lead to critical vehicle malfunctions, including loss of control, electrical failures, or immobilization while driving. Given the seriousness of this issue, I urge the NHTSA to investigate Audi’s compliance with 49 CFR 573.6-577.7 & determine if this defect affects a broader range of vehicles. If Audi has indeed failed to report this defect properly, appropriate action be taken for consumer safety

Manufacturer: AUDI
Mfg Campaign: 11641542
Notice Date: Feb 8, 2025
Recall Date: Feb 8, 2025
Volkswagen Group Of America, Inc.
Campaign: 11641542 Other
Feb 8, 2025
Defect Description:

POWER TRAIN

Potential Consequences:

I am writing to formally bring to your attention a potential violation of federal vehicle safety reporting requirements by Audi regarding an Electronic Control Unit (ECU)/Comfort Control Module failure in my 2018 Audi A5. As the original owner of this vehicle, I experienced a critical ECU failure approximately 2yrs after purchase (Sept 2017), which I believe qualifies as a major safety defect under 49 CFR 573.6-577.7. According to federal regulations, manufacturers are required to report such safety defects to the NHTSA within five (5) days of discovery. Furthermore, a root cause analysis should have been conducted & its findings reported w/in sixty (60) days. However, I have strong reason to believe that Audi failed to meet these reporting obligations, as I have never been provided with any findings from the investigation, nor have I seen any publicly available reporting on this defect. Key Concerns: • Unexplained ECU Failure: My vehicle’s ECU/Comfort Control Module failed inexplicably despite being only 2yrs old at the time. • Failure to Report to NHTSA: I haven't found record of Audi disclosing this issue to the NHTSA, despite clear requirement to do so. • Root Cause Analysis Not Provided: Audi informed me that analysis was conducted in Germany, but I was repeatedly told that the results were “not yet available.” This raises concerns that the findings may have revealed a broader defect affecting multiple vehicles of the same model/yr. • Potential Safety Risk: If this is not an isolated case, other Audi A5 owners may unknowingly be at risk of ECU failures, which could lead to critical vehicle malfunctions, including loss of control, electrical failures, or immobilization while driving. Given the seriousness of this issue, I urge the NHTSA to investigate Audi’s compliance with 49 CFR 573.6-577.7 & determine if this defect affects a broader range of vehicles. If Audi has indeed failed to report this defect properly, appropriate action be taken for consumer safety

Corrective Action:

I am writing to formally bring to your attention a potential violation of federal vehicle safety reporting requirements by Audi regarding an Electronic Control Unit (ECU)/Comfort Control Module failure in my 2018 Audi A5. As the original owner of this vehicle, I experienced a critical ECU failure approximately 2yrs after purchase (Sept 2017), which I believe qualifies as a major safety defect under 49 CFR 573.6-577.7. According to federal regulations, manufacturers are required to report such safety defects to the NHTSA within five (5) days of discovery. Furthermore, a root cause analysis should have been conducted & its findings reported w/in sixty (60) days. However, I have strong reason to believe that Audi failed to meet these reporting obligations, as I have never been provided with any findings from the investigation, nor have I seen any publicly available reporting on this defect. Key Concerns: • Unexplained ECU Failure: My vehicle’s ECU/Comfort Control Module failed inexplicably despite being only 2yrs old at the time. • Failure to Report to NHTSA: I haven't found record of Audi disclosing this issue to the NHTSA, despite clear requirement to do so. • Root Cause Analysis Not Provided: Audi informed me that analysis was conducted in Germany, but I was repeatedly told that the results were “not yet available.” This raises concerns that the findings may have revealed a broader defect affecting multiple vehicles of the same model/yr. • Potential Safety Risk: If this is not an isolated case, other Audi A5 owners may unknowingly be at risk of ECU failures, which could lead to critical vehicle malfunctions, including loss of control, electrical failures, or immobilization while driving. Given the seriousness of this issue, I urge the NHTSA to investigate Audi’s compliance with 49 CFR 573.6-577.7 & determine if this defect affects a broader range of vehicles. If Audi has indeed failed to report this defect properly, appropriate action be taken for consumer safety

Additional Notes:

I am writing to formally bring to your attention a potential violation of federal vehicle safety reporting requirements by Audi regarding an Electronic Control Unit (ECU)/Comfort Control Module failure in my 2018 Audi A5. As the original owner of this vehicle, I experienced a critical ECU failure approximately 2yrs after purchase (Sept 2017), which I believe qualifies as a major safety defect under 49 CFR 573.6-577.7. According to federal regulations, manufacturers are required to report such safety defects to the NHTSA within five (5) days of discovery. Furthermore, a root cause analysis should have been conducted & its findings reported w/in sixty (60) days. However, I have strong reason to believe that Audi failed to meet these reporting obligations, as I have never been provided with any findings from the investigation, nor have I seen any publicly available reporting on this defect. Key Concerns: • Unexplained ECU Failure: My vehicle’s ECU/Comfort Control Module failed inexplicably despite being only 2yrs old at the time. • Failure to Report to NHTSA: I haven't found record of Audi disclosing this issue to the NHTSA, despite clear requirement to do so. • Root Cause Analysis Not Provided: Audi informed me that analysis was conducted in Germany, but I was repeatedly told that the results were “not yet available.” This raises concerns that the findings may have revealed a broader defect affecting multiple vehicles of the same model/yr. • Potential Safety Risk: If this is not an isolated case, other Audi A5 owners may unknowingly be at risk of ECU failures, which could lead to critical vehicle malfunctions, including loss of control, electrical failures, or immobilization while driving. Given the seriousness of this issue, I urge the NHTSA to investigate Audi’s compliance with 49 CFR 573.6-577.7 & determine if this defect affects a broader range of vehicles. If Audi has indeed failed to report this defect properly, appropriate action be taken for consumer safety

Manufacturer: AUDI
Mfg Campaign: 11641542
Notice Date: Feb 8, 2025
Recall Date: Feb 8, 2025
Volkswagen Group Of America, Inc.
Campaign: 11641542 Other
Feb 8, 2025
Defect Description:

SERVICE BRAKES

Potential Consequences:

I am writing to formally bring to your attention a potential violation of federal vehicle safety reporting requirements by Audi regarding an Electronic Control Unit (ECU)/Comfort Control Module failure in my 2018 Audi A5. As the original owner of this vehicle, I experienced a critical ECU failure approximately 2yrs after purchase (Sept 2017), which I believe qualifies as a major safety defect under 49 CFR 573.6-577.7. According to federal regulations, manufacturers are required to report such safety defects to the NHTSA within five (5) days of discovery. Furthermore, a root cause analysis should have been conducted & its findings reported w/in sixty (60) days. However, I have strong reason to believe that Audi failed to meet these reporting obligations, as I have never been provided with any findings from the investigation, nor have I seen any publicly available reporting on this defect. Key Concerns: • Unexplained ECU Failure: My vehicle’s ECU/Comfort Control Module failed inexplicably despite being only 2yrs old at the time. • Failure to Report to NHTSA: I haven't found record of Audi disclosing this issue to the NHTSA, despite clear requirement to do so. • Root Cause Analysis Not Provided: Audi informed me that analysis was conducted in Germany, but I was repeatedly told that the results were “not yet available.” This raises concerns that the findings may have revealed a broader defect affecting multiple vehicles of the same model/yr. • Potential Safety Risk: If this is not an isolated case, other Audi A5 owners may unknowingly be at risk of ECU failures, which could lead to critical vehicle malfunctions, including loss of control, electrical failures, or immobilization while driving. Given the seriousness of this issue, I urge the NHTSA to investigate Audi’s compliance with 49 CFR 573.6-577.7 & determine if this defect affects a broader range of vehicles. If Audi has indeed failed to report this defect properly, appropriate action be taken for consumer safety

Corrective Action:

I am writing to formally bring to your attention a potential violation of federal vehicle safety reporting requirements by Audi regarding an Electronic Control Unit (ECU)/Comfort Control Module failure in my 2018 Audi A5. As the original owner of this vehicle, I experienced a critical ECU failure approximately 2yrs after purchase (Sept 2017), which I believe qualifies as a major safety defect under 49 CFR 573.6-577.7. According to federal regulations, manufacturers are required to report such safety defects to the NHTSA within five (5) days of discovery. Furthermore, a root cause analysis should have been conducted & its findings reported w/in sixty (60) days. However, I have strong reason to believe that Audi failed to meet these reporting obligations, as I have never been provided with any findings from the investigation, nor have I seen any publicly available reporting on this defect. Key Concerns: • Unexplained ECU Failure: My vehicle’s ECU/Comfort Control Module failed inexplicably despite being only 2yrs old at the time. • Failure to Report to NHTSA: I haven't found record of Audi disclosing this issue to the NHTSA, despite clear requirement to do so. • Root Cause Analysis Not Provided: Audi informed me that analysis was conducted in Germany, but I was repeatedly told that the results were “not yet available.” This raises concerns that the findings may have revealed a broader defect affecting multiple vehicles of the same model/yr. • Potential Safety Risk: If this is not an isolated case, other Audi A5 owners may unknowingly be at risk of ECU failures, which could lead to critical vehicle malfunctions, including loss of control, electrical failures, or immobilization while driving. Given the seriousness of this issue, I urge the NHTSA to investigate Audi’s compliance with 49 CFR 573.6-577.7 & determine if this defect affects a broader range of vehicles. If Audi has indeed failed to report this defect properly, appropriate action be taken for consumer safety

Additional Notes:

I am writing to formally bring to your attention a potential violation of federal vehicle safety reporting requirements by Audi regarding an Electronic Control Unit (ECU)/Comfort Control Module failure in my 2018 Audi A5. As the original owner of this vehicle, I experienced a critical ECU failure approximately 2yrs after purchase (Sept 2017), which I believe qualifies as a major safety defect under 49 CFR 573.6-577.7. According to federal regulations, manufacturers are required to report such safety defects to the NHTSA within five (5) days of discovery. Furthermore, a root cause analysis should have been conducted & its findings reported w/in sixty (60) days. However, I have strong reason to believe that Audi failed to meet these reporting obligations, as I have never been provided with any findings from the investigation, nor have I seen any publicly available reporting on this defect. Key Concerns: • Unexplained ECU Failure: My vehicle’s ECU/Comfort Control Module failed inexplicably despite being only 2yrs old at the time. • Failure to Report to NHTSA: I haven't found record of Audi disclosing this issue to the NHTSA, despite clear requirement to do so. • Root Cause Analysis Not Provided: Audi informed me that analysis was conducted in Germany, but I was repeatedly told that the results were “not yet available.” This raises concerns that the findings may have revealed a broader defect affecting multiple vehicles of the same model/yr. • Potential Safety Risk: If this is not an isolated case, other Audi A5 owners may unknowingly be at risk of ECU failures, which could lead to critical vehicle malfunctions, including loss of control, electrical failures, or immobilization while driving. Given the seriousness of this issue, I urge the NHTSA to investigate Audi’s compliance with 49 CFR 573.6-577.7 & determine if this defect affects a broader range of vehicles. If Audi has indeed failed to report this defect properly, appropriate action be taken for consumer safety

Manufacturer: AUDI
Mfg Campaign: 11641542
Notice Date: Feb 8, 2025
Recall Date: Feb 8, 2025
Volkswagen Group Of America, Inc.
Campaign: 11640695 Other
Feb 4, 2025
Defect Description:

SEAT BELTS

Potential Consequences:

passenger side safety seat belt buckle not fixing properly.

Corrective Action:

passenger side safety seat belt buckle not fixing properly.

Additional Notes:

passenger side safety seat belt buckle not fixing properly.

Manufacturer: AUDI
Mfg Campaign: 11640695
Notice Date: Feb 4, 2025
Recall Date: Feb 4, 2025
Volkswagen Group Of America, Inc.
Campaign: 11635186 Other
Jan 10, 2025
Defect Description:

STRUCTURE:BODY

Potential Consequences:

I was driving along the express way when I heard a loud explosion, I look up to see my sunroof exploded and there was glass all over the kids and I. The explosion was so loud I lost control of the car and almost veered off the road. It was terrifying. It happened last year in the winter then happened this year as well. The temperature outside was about 30degrees, and I was driving about 70mph. There were no other cars in front of me at the time. My daughter and I had scratches from the glass on our back

Corrective Action:

I was driving along the express way when I heard a loud explosion, I look up to see my sunroof exploded and there was glass all over the kids and I. The explosion was so loud I lost control of the car and almost veered off the road. It was terrifying. It happened last year in the winter then happened this year as well. The temperature outside was about 30degrees, and I was driving about 70mph. There were no other cars in front of me at the time. My daughter and I had scratches from the glass on our back

Additional Notes:

I was driving along the express way when I heard a loud explosion, I look up to see my sunroof exploded and there was glass all over the kids and I. The explosion was so loud I lost control of the car and almost veered off the road. It was terrifying. It happened last year in the winter then happened this year as well. The temperature outside was about 30degrees, and I was driving about 70mph. There were no other cars in front of me at the time. My daughter and I had scratches from the glass on our back

Manufacturer: AUDI
Mfg Campaign: 11635186
Notice Date: Jan 10, 2025
Recall Date: Jan 10, 2025
Volkswagen Group Of America, Inc.
Campaign: 11626977 Other
Nov 23, 2024
Defect Description:

ENGINE

Potential Consequences:

My complaint is that Audi USA refuses to cover my damages and repair cost for the failed AC Evaporator that is covered under their warranty extension # AWA-21-01. Audi has a known issue for A/C Evaporator. The vehicle AC issue was immediately diagnosed by an independent mechanic who only diagnosed the issue and recharged the system until the Audi dealership had availability to inspect and perform the repair. Jim Ellis Audi was told of the issue and how using a sniffer tool the leak was found inside the cabin. Jim Ellis Audi said they would have to run their own diagnostic and if they found the leak that Audi would cover it. They did not find the leak and did not use the sniffer tool and claimed they detected the wrong refrigerant and would recharge it with the correct refrigerant. I had no recourse at this point only knowing my issue was not fixed. I was told that if it happen again to bring it back and they will credit the repair and perform further diagnostics. I felt ignored and opted for a different Audi dealership (Audi Marietta) Almost 6 week later the refrigerant has leaked again and I took the car to Audi Mariette with the same AC issue. The Audi Mariette dealership confirmed the Evaporator failure and performed the repair. I contacted Audi USA requesting a refund for the cost for Eurofed chargers ($298.26) and Jim Ellis Audi charges ($419.84)and was denied claiming the the failure was a result of the wrong refrigerant. I challenge Jim Eillis Audi at the time for the failure to properly diagnose the issue and only performing a band-aid repair of recharging and allowing refrigerant gas to leak into he cabin for a second time. When I asked what was the wrong refrigerant they detected, they could not tell me. I think Jim Ellis dealership is trying to cover their mistake and poor workmanship. Audi USA refuses to escalate my complaint. The fact remains that the evaporator initially failed all cost should be cover by Audi.

Corrective Action:

My complaint is that Audi USA refuses to cover my damages and repair cost for the failed AC Evaporator that is covered under their warranty extension # AWA-21-01. Audi has a known issue for A/C Evaporator. The vehicle AC issue was immediately diagnosed by an independent mechanic who only diagnosed the issue and recharged the system until the Audi dealership had availability to inspect and perform the repair. Jim Ellis Audi was told of the issue and how using a sniffer tool the leak was found inside the cabin. Jim Ellis Audi said they would have to run their own diagnostic and if they found the leak that Audi would cover it. They did not find the leak and did not use the sniffer tool and claimed they detected the wrong refrigerant and would recharge it with the correct refrigerant. I had no recourse at this point only knowing my issue was not fixed. I was told that if it happen again to bring it back and they will credit the repair and perform further diagnostics. I felt ignored and opted for a different Audi dealership (Audi Marietta) Almost 6 week later the refrigerant has leaked again and I took the car to Audi Mariette with the same AC issue. The Audi Mariette dealership confirmed the Evaporator failure and performed the repair. I contacted Audi USA requesting a refund for the cost for Eurofed chargers ($298.26) and Jim Ellis Audi charges ($419.84)and was denied claiming the the failure was a result of the wrong refrigerant. I challenge Jim Eillis Audi at the time for the failure to properly diagnose the issue and only performing a band-aid repair of recharging and allowing refrigerant gas to leak into he cabin for a second time. When I asked what was the wrong refrigerant they detected, they could not tell me. I think Jim Ellis dealership is trying to cover their mistake and poor workmanship. Audi USA refuses to escalate my complaint. The fact remains that the evaporator initially failed all cost should be cover by Audi.

Additional Notes:

My complaint is that Audi USA refuses to cover my damages and repair cost for the failed AC Evaporator that is covered under their warranty extension # AWA-21-01. Audi has a known issue for A/C Evaporator. The vehicle AC issue was immediately diagnosed by an independent mechanic who only diagnosed the issue and recharged the system until the Audi dealership had availability to inspect and perform the repair. Jim Ellis Audi was told of the issue and how using a sniffer tool the leak was found inside the cabin. Jim Ellis Audi said they would have to run their own diagnostic and if they found the leak that Audi would cover it. They did not find the leak and did not use the sniffer tool and claimed they detected the wrong refrigerant and would recharge it with the correct refrigerant. I had no recourse at this point only knowing my issue was not fixed. I was told that if it happen again to bring it back and they will credit the repair and perform further diagnostics. I felt ignored and opted for a different Audi dealership (Audi Marietta) Almost 6 week later the refrigerant has leaked again and I took the car to Audi Mariette with the same AC issue. The Audi Mariette dealership confirmed the Evaporator failure and performed the repair. I contacted Audi USA requesting a refund for the cost for Eurofed chargers ($298.26) and Jim Ellis Audi charges ($419.84)and was denied claiming the the failure was a result of the wrong refrigerant. I challenge Jim Eillis Audi at the time for the failure to properly diagnose the issue and only performing a band-aid repair of recharging and allowing refrigerant gas to leak into he cabin for a second time. When I asked what was the wrong refrigerant they detected, they could not tell me. I think Jim Ellis dealership is trying to cover their mistake and poor workmanship. Audi USA refuses to escalate my complaint. The fact remains that the evaporator initially failed all cost should be cover by Audi.

Manufacturer: AUDI
Mfg Campaign: 11626977
Notice Date: Nov 23, 2024
Recall Date: Nov 23, 2024
Volkswagen Group Of America, Inc.
Campaign: 11615967 Other
Sep 23, 2024
Defect Description:

AIR BAGS

Potential Consequences:

Previous recall 19V-547 and 74D9 impacting the passenger air bag turning off even when a passenger is in the vehicle was repaired improperly, and the problem is still happening.

Corrective Action:

Previous recall 19V-547 and 74D9 impacting the passenger air bag turning off even when a passenger is in the vehicle was repaired improperly, and the problem is still happening.

Additional Notes:

Previous recall 19V-547 and 74D9 impacting the passenger air bag turning off even when a passenger is in the vehicle was repaired improperly, and the problem is still happening.

Manufacturer: AUDI
Mfg Campaign: 11615967
Notice Date: Sep 23, 2024
Recall Date: Sep 23, 2024
Volkswagen Group Of America, Inc.
Campaign: 11606963 Other
Aug 7, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

Start stop system failure Warning displayed Check engine light Car hesitates IF the start stop happens to decide to function At times it won’t work at all

Corrective Action:

Start stop system failure Warning displayed Check engine light Car hesitates IF the start stop happens to decide to function At times it won’t work at all

Additional Notes:

Start stop system failure Warning displayed Check engine light Car hesitates IF the start stop happens to decide to function At times it won’t work at all

Manufacturer: AUDI
Mfg Campaign: 11606963
Notice Date: Aug 7, 2024
Recall Date: Aug 7, 2024
Volkswagen Group Of America, Inc.
Campaign: 11606963 Other
Aug 7, 2024
Defect Description:

ENGINE

Potential Consequences:

Start stop system failure Warning displayed Check engine light Car hesitates IF the start stop happens to decide to function At times it won’t work at all

Corrective Action:

Start stop system failure Warning displayed Check engine light Car hesitates IF the start stop happens to decide to function At times it won’t work at all

Additional Notes:

Start stop system failure Warning displayed Check engine light Car hesitates IF the start stop happens to decide to function At times it won’t work at all

Manufacturer: AUDI
Mfg Campaign: 11606963
Notice Date: Aug 7, 2024
Recall Date: Aug 7, 2024
Volkswagen Group Of America, Inc.
Campaign: 11606963 Other
Aug 7, 2024
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

Start stop system failure Warning displayed Check engine light Car hesitates IF the start stop happens to decide to function At times it won’t work at all

Corrective Action:

Start stop system failure Warning displayed Check engine light Car hesitates IF the start stop happens to decide to function At times it won’t work at all

Additional Notes:

Start stop system failure Warning displayed Check engine light Car hesitates IF the start stop happens to decide to function At times it won’t work at all

Manufacturer: AUDI
Mfg Campaign: 11606963
Notice Date: Aug 7, 2024
Recall Date: Aug 7, 2024
Volkswagen Group Of America, Inc.
Campaign: 11543502 Other
Sep 8, 2023
Defect Description:

SUSPENSION

Potential Consequences:

Driver's side rear coil spring was broken and both rear spring mounts were corroded. Vehicle did not pass Pennsylvania state inspection. I was not aware of these issue until the inspection - there were no obvious warning signs. Vehicle only has 30,236 miles on it. The vehicle has not been modified, does no towing, does not transport heavy loads, and does not traverse rough terrain or go off-roading. It has never been in an accident. It is parked in a heated garage and is serviced annually. Audi service tech noted they are frequently seeing premature coil spring issues in this model and year of vehicle, but there are no warranty recalls or service bulletins. Both coil springs and both mounts were replaced by service tech at owner's cost.

Corrective Action:

Driver's side rear coil spring was broken and both rear spring mounts were corroded. Vehicle did not pass Pennsylvania state inspection. I was not aware of these issue until the inspection - there were no obvious warning signs. Vehicle only has 30,236 miles on it. The vehicle has not been modified, does no towing, does not transport heavy loads, and does not traverse rough terrain or go off-roading. It has never been in an accident. It is parked in a heated garage and is serviced annually. Audi service tech noted they are frequently seeing premature coil spring issues in this model and year of vehicle, but there are no warranty recalls or service bulletins. Both coil springs and both mounts were replaced by service tech at owner's cost.

Additional Notes:

Driver's side rear coil spring was broken and both rear spring mounts were corroded. Vehicle did not pass Pennsylvania state inspection. I was not aware of these issue until the inspection - there were no obvious warning signs. Vehicle only has 30,236 miles on it. The vehicle has not been modified, does no towing, does not transport heavy loads, and does not traverse rough terrain or go off-roading. It has never been in an accident. It is parked in a heated garage and is serviced annually. Audi service tech noted they are frequently seeing premature coil spring issues in this model and year of vehicle, but there are no warranty recalls or service bulletins. Both coil springs and both mounts were replaced by service tech at owner's cost.

Manufacturer: AUDI
Mfg Campaign: 11543502
Notice Date: Sep 8, 2023
Recall Date: Sep 8, 2023
Volkswagen Group Of America, Inc.
Campaign: 11531958 Other
Jul 13, 2023
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

I was traveling around 7 pm on highway and sunroof shattered unexpectedly. The car ahead ahead of me was two car lengths ahead of me and I’m unsure as to why it shattered, specifically in the center of glass.

Corrective Action:

I was traveling around 7 pm on highway and sunroof shattered unexpectedly. The car ahead ahead of me was two car lengths ahead of me and I’m unsure as to why it shattered, specifically in the center of glass.

Additional Notes:

I was traveling around 7 pm on highway and sunroof shattered unexpectedly. The car ahead ahead of me was two car lengths ahead of me and I’m unsure as to why it shattered, specifically in the center of glass.

Manufacturer: AUDI
Mfg Campaign: 11531958
Notice Date: Jul 13, 2023
Recall Date: Jul 13, 2023
Volkswagen Group Of America, Inc.
Campaign: 11517462 Other
Apr 17, 2023
Defect Description:

STRUCTURE:BODY

Potential Consequences:

Sunroof exploded while driving down the highway. There was no impact from foreign objects and glass breakage shows upward breaks. No injury sustained due to shade being closed.

Corrective Action:

Sunroof exploded while driving down the highway. There was no impact from foreign objects and glass breakage shows upward breaks. No injury sustained due to shade being closed.

Additional Notes:

Sunroof exploded while driving down the highway. There was no impact from foreign objects and glass breakage shows upward breaks. No injury sustained due to shade being closed.

Manufacturer: AUDI
Mfg Campaign: 11517462
Notice Date: Apr 17, 2023
Recall Date: Apr 17, 2023

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