Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V-295 (42L1) were performed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 42L5
Recall Date: Jan 26, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2017-2020 A4 Allroad, A4 Sedan, 2018-2019 RS5 Coupe, 2019 RS5 Sportback, 2018-2020 A5 Cabriolet, A5 Coupe, A5 Sportback, S4 Sedan, S5 Cabriolet, S5 Coupe, and Audi S5 Sportback vehicles. The cable connecting the seat heater to the Passenger Occupant Detection System (PODS) may have a contact fault, causing the software to misdiagnose a malfunction and disable the passenger air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 74E3
Recall Date: Nov 10, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Q7, Q8, Q5 Sportback, SQ5 Sportback, RS6 Avant, RS7, RS Q8, 2020-2021 Audi S6 sedan, Q5, A8, S8, A7, A6 Allroad, A5 Cabriolet, A4 sedan, A4 Allroad, SQ5, S7, A6 sedan, S5 coupe, S4 sedan, S5 Cabriolet, A5 coupe, 2019-2021 RS5 coupe, A5 Sportback, S5 Sportback, RS5 Sportback vehicles. The lock nut on the trailing arm of the rear axle may break due to stress corrosion.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42L1
Recall Date: Apr 26, 2021
Consumer Complaints
219 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My Audi A4 MMI continuously reboots randomly, every 5-10 minutes. it started back in January and has now gotten to the point where it wont last a full song on the radio without rebooting. This is an issue for thousands of Audi owners as a simple google search provides all of the same issues. https://forums.ross-tech.com/index.php?threads/48781/ https://www.audiworld.com/forums/a4-b9-platform-discussion-212/mib3-2020-mmi-rebooting-spontaneously-2020-a4-3082501/ https://www.reddit.com/r/Audi/comments/1j5and4/audi_a4_mmi_issues/
Corrective Action:
My Audi A4 MMI continuously reboots randomly, every 5-10 minutes. it started back in January and has now gotten to the point where it wont last a full song on the radio without rebooting. This is an issue for thousands of Audi owners as a simple google search provides all of the same issues. https://forums.ross-tech.com/index.php?threads/48781/ https://www.audiworld.com/forums/a4-b9-platform-discussion-212/mib3-2020-mmi-rebooting-spontaneously-2020-a4-3082501/ https://www.reddit.com/r/Audi/comments/1j5and4/audi_a4_mmi_issues/
Additional Notes:
My Audi A4 MMI continuously reboots randomly, every 5-10 minutes. it started back in January and has now gotten to the point where it wont last a full song on the radio without rebooting. This is an issue for thousands of Audi owners as a simple google search provides all of the same issues. https://forums.ross-tech.com/index.php?threads/48781/ https://www.audiworld.com/forums/a4-b9-platform-discussion-212/mib3-2020-mmi-rebooting-spontaneously-2020-a4-3082501/ https://www.reddit.com/r/Audi/comments/1j5and4/audi_a4_mmi_issues/
Mfg Campaign: 11669380
Recall Date: Jun 26, 2025
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MMI keeps turning off, at this point it's every few minutes. Message states "The selected user has not been in the vehicle for an extended period ... ", something like that. But if you close out the message my info is still available to log into. I've tried a soft reboot by holding down the volume button, I've tried a factory reset and nothing works. It's getting dangerous because now it shuts off sometimes when I'm going in reverse and the camera is then unavailable. It shuts off when I'm utilizing it for directions via Android Auto. It's annoying and it's ridiculous that I have a luxury vehicle with this kind of issue. It's been going on for over 6 months now and only appears to be getting worse.
Corrective Action:
MMI keeps turning off, at this point it's every few minutes. Message states "The selected user has not been in the vehicle for an extended period ... ", something like that. But if you close out the message my info is still available to log into. I've tried a soft reboot by holding down the volume button, I've tried a factory reset and nothing works. It's getting dangerous because now it shuts off sometimes when I'm going in reverse and the camera is then unavailable. It shuts off when I'm utilizing it for directions via Android Auto. It's annoying and it's ridiculous that I have a luxury vehicle with this kind of issue. It's been going on for over 6 months now and only appears to be getting worse.
Additional Notes:
MMI keeps turning off, at this point it's every few minutes. Message states "The selected user has not been in the vehicle for an extended period ... ", something like that. But if you close out the message my info is still available to log into. I've tried a soft reboot by holding down the volume button, I've tried a factory reset and nothing works. It's getting dangerous because now it shuts off sometimes when I'm going in reverse and the camera is then unavailable. It shuts off when I'm utilizing it for directions via Android Auto. It's annoying and it's ridiculous that I have a luxury vehicle with this kind of issue. It's been going on for over 6 months now and only appears to be getting worse.
Mfg Campaign: 11669385
Recall Date: Jun 26, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The MMI in the car constantly reboots. Started occasionally doing it once a drive, would restart and then go right back to what I was at. Then it would restart multiple times a trip, not going where I was at. If I had music on it would lower the volume it was rebooted to or go to a different song. The screen would also freeze for a few minutes after in being rebooted. Took it to Audi, they installed an “update” now it reboots every 3-5 minutes, causing serious safety concerns with no access to the MMI stystem.
Corrective Action:
The MMI in the car constantly reboots. Started occasionally doing it once a drive, would restart and then go right back to what I was at. Then it would restart multiple times a trip, not going where I was at. If I had music on it would lower the volume it was rebooted to or go to a different song. The screen would also freeze for a few minutes after in being rebooted. Took it to Audi, they installed an “update” now it reboots every 3-5 minutes, causing serious safety concerns with no access to the MMI stystem.
Additional Notes:
The MMI in the car constantly reboots. Started occasionally doing it once a drive, would restart and then go right back to what I was at. Then it would restart multiple times a trip, not going where I was at. If I had music on it would lower the volume it was rebooted to or go to a different song. The screen would also freeze for a few minutes after in being rebooted. Took it to Audi, they installed an “update” now it reboots every 3-5 minutes, causing serious safety concerns with no access to the MMI stystem.
Mfg Campaign: 11669086
Recall Date: Jun 25, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The monitor in my vehicle will randomly stop working. This could affect the backup camera or other vehicle systems. It also causes a problem with setting the user, and this controls my settings in the vehicle.
Corrective Action:
The monitor in my vehicle will randomly stop working. This could affect the backup camera or other vehicle systems. It also causes a problem with setting the user, and this controls my settings in the vehicle.
Additional Notes:
The monitor in my vehicle will randomly stop working. This could affect the backup camera or other vehicle systems. It also causes a problem with setting the user, and this controls my settings in the vehicle.
Mfg Campaign: 11669138
Recall Date: Jun 25, 2025
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
over the last 2 weeks, the entire MMI system stops working, the screen goes black, and the system reboots. It happened once when i was backing out of a parking spot and the alerts stopped working. a second time when i was pulling into a spot and the screen went black as well. this is a MAJOR safety-related flaw!
Corrective Action:
over the last 2 weeks, the entire MMI system stops working, the screen goes black, and the system reboots. It happened once when i was backing out of a parking spot and the alerts stopped working. a second time when i was pulling into a spot and the screen went black as well. this is a MAJOR safety-related flaw!
Additional Notes:
over the last 2 weeks, the entire MMI system stops working, the screen goes black, and the system reboots. It happened once when i was backing out of a parking spot and the alerts stopped working. a second time when i was pulling into a spot and the screen went black as well. this is a MAJOR safety-related flaw!
Mfg Campaign: 11668746
Recall Date: Jun 23, 2025
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
over the last 2 weeks, the entire MMI system stops working, the screen goes black, and the system reboots. It happened once when i was backing out of a parking spot and the alerts stopped working. a second time when i was pulling into a spot and the screen went black as well. this is a MAJOR safety-related flaw!
Corrective Action:
over the last 2 weeks, the entire MMI system stops working, the screen goes black, and the system reboots. It happened once when i was backing out of a parking spot and the alerts stopped working. a second time when i was pulling into a spot and the screen went black as well. this is a MAJOR safety-related flaw!
Additional Notes:
over the last 2 weeks, the entire MMI system stops working, the screen goes black, and the system reboots. It happened once when i was backing out of a parking spot and the alerts stopped working. a second time when i was pulling into a spot and the screen went black as well. this is a MAJOR safety-related flaw!
Mfg Campaign: 11668746
Recall Date: Jun 23, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Audi MMI (Multi Media Interface) system will continually shut down and Reset/reboot while driving. It will happen sometimes 3-4 time within a 20 minute drive. The MMI plays a crucial role in enhancing safety features by providing a user-friendly interface for managing various driver assistance systems and safety-related functions. These include features like emergency calls, roadside assistance, and the integration of driver assistance systems like adaptive cruise control and collision avoidance assist.
Corrective Action:
The Audi MMI (Multi Media Interface) system will continually shut down and Reset/reboot while driving. It will happen sometimes 3-4 time within a 20 minute drive. The MMI plays a crucial role in enhancing safety features by providing a user-friendly interface for managing various driver assistance systems and safety-related functions. These include features like emergency calls, roadside assistance, and the integration of driver assistance systems like adaptive cruise control and collision avoidance assist.
Additional Notes:
The Audi MMI (Multi Media Interface) system will continually shut down and Reset/reboot while driving. It will happen sometimes 3-4 time within a 20 minute drive. The MMI plays a crucial role in enhancing safety features by providing a user-friendly interface for managing various driver assistance systems and safety-related functions. These include features like emergency calls, roadside assistance, and the integration of driver assistance systems like adaptive cruise control and collision avoidance assist.
Mfg Campaign: 11668772
Recall Date: Jun 23, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The MMI system keeps crashing and rebooting. It can happen as often as every 5-15 minutes. Navigation goes down and parking and backup camera is unavailable until system goes through the reboot process. My understanding is that there are numerous other Audi owners who have this problem, with no clear fix . Audi has nit addressed this or have been able to offer any help or resolution to this issue
Corrective Action:
The MMI system keeps crashing and rebooting. It can happen as often as every 5-15 minutes. Navigation goes down and parking and backup camera is unavailable until system goes through the reboot process. My understanding is that there are numerous other Audi owners who have this problem, with no clear fix . Audi has nit addressed this or have been able to offer any help or resolution to this issue
Additional Notes:
The MMI system keeps crashing and rebooting. It can happen as often as every 5-15 minutes. Navigation goes down and parking and backup camera is unavailable until system goes through the reboot process. My understanding is that there are numerous other Audi owners who have this problem, with no clear fix . Audi has nit addressed this or have been able to offer any help or resolution to this issue
Mfg Campaign: 11668779
Recall Date: Jun 23, 2025
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The MMI system keeps crashing and rebooting. It can happen as often as every 5-15 minutes. Navigation goes down and parking and backup camera is unavailable until system goes through the reboot process. My understanding is that there are numerous other Audi owners who have this problem, with no clear fix . Audi has nit addressed this or have been able to offer any help or resolution to this issue
Corrective Action:
The MMI system keeps crashing and rebooting. It can happen as often as every 5-15 minutes. Navigation goes down and parking and backup camera is unavailable until system goes through the reboot process. My understanding is that there are numerous other Audi owners who have this problem, with no clear fix . Audi has nit addressed this or have been able to offer any help or resolution to this issue
Additional Notes:
The MMI system keeps crashing and rebooting. It can happen as often as every 5-15 minutes. Navigation goes down and parking and backup camera is unavailable until system goes through the reboot process. My understanding is that there are numerous other Audi owners who have this problem, with no clear fix . Audi has nit addressed this or have been able to offer any help or resolution to this issue
Mfg Campaign: 11668779
Recall Date: Jun 23, 2025
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
The MMI system keeps crashing and rebooting. It can happen as often as every 5-15 minutes. Navigation goes down and parking and backup camera is unavailable until system goes through the reboot process. My understanding is that there are numerous other Audi owners who have this problem, with no clear fix . Audi has nit addressed this or have been able to offer any help or resolution to this issue
Corrective Action:
The MMI system keeps crashing and rebooting. It can happen as often as every 5-15 minutes. Navigation goes down and parking and backup camera is unavailable until system goes through the reboot process. My understanding is that there are numerous other Audi owners who have this problem, with no clear fix . Audi has nit addressed this or have been able to offer any help or resolution to this issue
Additional Notes:
The MMI system keeps crashing and rebooting. It can happen as often as every 5-15 minutes. Navigation goes down and parking and backup camera is unavailable until system goes through the reboot process. My understanding is that there are numerous other Audi owners who have this problem, with no clear fix . Audi has nit addressed this or have been able to offer any help or resolution to this issue
Mfg Campaign: 11668779
Recall Date: Jun 23, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2020 Audi A4 has infotainment system that constantly crashes and reboots. It occurs multiple times on every single drive, disabling maps, music, and all of the infotainment until the reboot completes. This issue did not occur in prior years, likely due to some over the air update. Issue has become more frequent over time and has been experienced by many other owners, does not seem to be hardware related. Only solution so far appears to be paying the dealership hundreds for a software update.
Corrective Action:
2020 Audi A4 has infotainment system that constantly crashes and reboots. It occurs multiple times on every single drive, disabling maps, music, and all of the infotainment until the reboot completes. This issue did not occur in prior years, likely due to some over the air update. Issue has become more frequent over time and has been experienced by many other owners, does not seem to be hardware related. Only solution so far appears to be paying the dealership hundreds for a software update.
Additional Notes:
2020 Audi A4 has infotainment system that constantly crashes and reboots. It occurs multiple times on every single drive, disabling maps, music, and all of the infotainment until the reboot completes. This issue did not occur in prior years, likely due to some over the air update. Issue has become more frequent over time and has been experienced by many other owners, does not seem to be hardware related. Only solution so far appears to be paying the dealership hundreds for a software update.
Mfg Campaign: 11668450
Recall Date: Jun 22, 2025
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My electronic infotainment system keep rebuilding and is affecting my rear camera when backing up I find it unsafe
Corrective Action:
My electronic infotainment system keep rebuilding and is affecting my rear camera when backing up I find it unsafe
Additional Notes:
My electronic infotainment system keep rebuilding and is affecting my rear camera when backing up I find it unsafe
Mfg Campaign: 11668463
Recall Date: Jun 22, 2025
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
MMI shuts down and reboots randomly without warning and multiply times a day. All the backup camera and safety warning features were disabled while MMI is off. Huge safety concerns!
Corrective Action:
MMI shuts down and reboots randomly without warning and multiply times a day. All the backup camera and safety warning features were disabled while MMI is off. Huge safety concerns!
Additional Notes:
MMI shuts down and reboots randomly without warning and multiply times a day. All the backup camera and safety warning features were disabled while MMI is off. Huge safety concerns!
Mfg Campaign: 11668267
Recall Date: Jun 21, 2025
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
MMI shuts down and reboots randomly without warning and multiply times a day. All the backup camera and safety warning features were disabled while MMI is off. Huge safety concerns!
Corrective Action:
MMI shuts down and reboots randomly without warning and multiply times a day. All the backup camera and safety warning features were disabled while MMI is off. Huge safety concerns!
Additional Notes:
MMI shuts down and reboots randomly without warning and multiply times a day. All the backup camera and safety warning features were disabled while MMI is off. Huge safety concerns!
Mfg Campaign: 11668267
Recall Date: Jun 21, 2025
Volkswagen Group Of America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
MMI shuts down and reboots randomly without warning and multiply times a day. All the backup camera and safety warning features were disabled while MMI is off. Huge safety concerns!
Corrective Action:
MMI shuts down and reboots randomly without warning and multiply times a day. All the backup camera and safety warning features were disabled while MMI is off. Huge safety concerns!
Additional Notes:
MMI shuts down and reboots randomly without warning and multiply times a day. All the backup camera and safety warning features were disabled while MMI is off. Huge safety concerns!
Mfg Campaign: 11668267
Recall Date: Jun 21, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The SOS Emergency Call system error warning appears every time I start the car. This system no longer functions in the car. An independent mechanic ran the diagnostic and said it could not be cleared. If I were to be in an accident, I would not be able to use this essential safety feature. Additionally, the MMI system that is used for making hands-free calls, mapping directions, and reading texts aloud randomly shuts off every 3-5 minutes. It says it is initializing, and you must hit three buttons to have it come back on. If I'm using maps or making a call, and this system shuts down, it becomes a distraction while driving. The dealership said it is a problem with this component overheating and restarting.
Corrective Action:
The SOS Emergency Call system error warning appears every time I start the car. This system no longer functions in the car. An independent mechanic ran the diagnostic and said it could not be cleared. If I were to be in an accident, I would not be able to use this essential safety feature. Additionally, the MMI system that is used for making hands-free calls, mapping directions, and reading texts aloud randomly shuts off every 3-5 minutes. It says it is initializing, and you must hit three buttons to have it come back on. If I'm using maps or making a call, and this system shuts down, it becomes a distraction while driving. The dealership said it is a problem with this component overheating and restarting.
Additional Notes:
The SOS Emergency Call system error warning appears every time I start the car. This system no longer functions in the car. An independent mechanic ran the diagnostic and said it could not be cleared. If I were to be in an accident, I would not be able to use this essential safety feature. Additionally, the MMI system that is used for making hands-free calls, mapping directions, and reading texts aloud randomly shuts off every 3-5 minutes. It says it is initializing, and you must hit three buttons to have it come back on. If I'm using maps or making a call, and this system shuts down, it becomes a distraction while driving. The dealership said it is a problem with this component overheating and restarting.
Mfg Campaign: 11668304
Recall Date: Jun 21, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MMI unit (HDU for Audi/radio/backup camera) keeps resetting. Lose picture when backing up. Definitely a safety hazard
Corrective Action:
MMI unit (HDU for Audi/radio/backup camera) keeps resetting. Lose picture when backing up. Definitely a safety hazard
Additional Notes:
MMI unit (HDU for Audi/radio/backup camera) keeps resetting. Lose picture when backing up. Definitely a safety hazard
Mfg Campaign: 11668320
Recall Date: Jun 21, 2025
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
MMI unit (HDU for Audi/radio/backup camera) keeps resetting. Lose picture when backing up. Definitely a safety hazard
Corrective Action:
MMI unit (HDU for Audi/radio/backup camera) keeps resetting. Lose picture when backing up. Definitely a safety hazard
Additional Notes:
MMI unit (HDU for Audi/radio/backup camera) keeps resetting. Lose picture when backing up. Definitely a safety hazard
Mfg Campaign: 11668320
Recall Date: Jun 21, 2025
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The MMI keeps rebooting, even if I’m listening to the radio and my iPhone isn’t plugged in. If my iPhone is plugged in, it also does it and shuts off and reboots.
Corrective Action:
The MMI keeps rebooting, even if I’m listening to the radio and my iPhone isn’t plugged in. If my iPhone is plugged in, it also does it and shuts off and reboots.
Additional Notes:
The MMI keeps rebooting, even if I’m listening to the radio and my iPhone isn’t plugged in. If my iPhone is plugged in, it also does it and shuts off and reboots.
Mfg Campaign: 11668388
Recall Date: Jun 21, 2025
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My car randomly checks for remote access during drive. This occurs also during reversing the car preventing for seeing the rear view camera. this is causing dangerous situations.
Corrective Action:
My car randomly checks for remote access during drive. This occurs also during reversing the car preventing for seeing the rear view camera. this is causing dangerous situations.
Additional Notes:
My car randomly checks for remote access during drive. This occurs also during reversing the car preventing for seeing the rear view camera. this is causing dangerous situations.
Mfg Campaign: 11668231
Recall Date: Jun 20, 2025
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