Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2017-2020 A4 Allroad, A4 Sedan, 2018-2019 RS5 Coupe, 2019 RS5 Sportback, 2018-2020 A5 Cabriolet, A5 Coupe, A5 Sportback, S4 Sedan, S5 Cabriolet, S5 Coupe, and Audi S5 Sportback vehicles. The cable connecting the seat heater to the Passenger Occupant Detection System (PODS) may have a contact fault, causing the software to misdiagnose a malfunction and disable the passenger air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 74E3
Recall Date: Nov 10, 2021
Consumer Complaints
28 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I received a message on my dashboard to turn the engine off and check the coolant when starting the vehicle each morning for the last two days. I brought the car into the Audi Dealership in Paramus/Fair Lawn, NJ. They stated the water pump was not working. I researched and found that a recall for ALL ROAD station wagons (Audi) had occurred for 2013-2017 for water pumps that could start a fire in the car. My car, although a 2018 model, was manufactured in January 19, 2018 (the beginning of 2018; recall noted for 2017)- water pump is defective with only 56,000 miles on it. My car was manufactured with defective water pump from prior year...... They paid for water pump part but made me pay for labor to put a replacement part in the car. AUDI should be liable for this..... there should be a recall in my year car because of the potential for fire with a defective water pump.
Corrective Action:
I received a message on my dashboard to turn the engine off and check the coolant when starting the vehicle each morning for the last two days. I brought the car into the Audi Dealership in Paramus/Fair Lawn, NJ. They stated the water pump was not working. I researched and found that a recall for ALL ROAD station wagons (Audi) had occurred for 2013-2017 for water pumps that could start a fire in the car. My car, although a 2018 model, was manufactured in January 19, 2018 (the beginning of 2018; recall noted for 2017)- water pump is defective with only 56,000 miles on it. My car was manufactured with defective water pump from prior year...... They paid for water pump part but made me pay for labor to put a replacement part in the car. AUDI should be liable for this..... there should be a recall in my year car because of the potential for fire with a defective water pump.
Additional Notes:
I received a message on my dashboard to turn the engine off and check the coolant when starting the vehicle each morning for the last two days. I brought the car into the Audi Dealership in Paramus/Fair Lawn, NJ. They stated the water pump was not working. I researched and found that a recall for ALL ROAD station wagons (Audi) had occurred for 2013-2017 for water pumps that could start a fire in the car. My car, although a 2018 model, was manufactured in January 19, 2018 (the beginning of 2018; recall noted for 2017)- water pump is defective with only 56,000 miles on it. My car was manufactured with defective water pump from prior year...... They paid for water pump part but made me pay for labor to put a replacement part in the car. AUDI should be liable for this..... there should be a recall in my year car because of the potential for fire with a defective water pump.
Mfg Campaign: 11452846
Recall Date: Feb 18, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving the emergency parking brake engaged itself without warning or cause. This caused the vehicle to come to an abrupt stop. Luckily I was in a parking lot but if I had been in a high traffic area or intersection, it could’ve caused a collision. I had 2 passengers who witnessed this sudden bizarre event. There was nothing that could’ve caused this to happen. It scares me & now I’m worried this could happen again without warning. The sensor screen was beeping with a message to put my car in park before setting the brake. Made no sense why this happened.
Corrective Action:
While driving the emergency parking brake engaged itself without warning or cause. This caused the vehicle to come to an abrupt stop. Luckily I was in a parking lot but if I had been in a high traffic area or intersection, it could’ve caused a collision. I had 2 passengers who witnessed this sudden bizarre event. There was nothing that could’ve caused this to happen. It scares me & now I’m worried this could happen again without warning. The sensor screen was beeping with a message to put my car in park before setting the brake. Made no sense why this happened.
Additional Notes:
While driving the emergency parking brake engaged itself without warning or cause. This caused the vehicle to come to an abrupt stop. Luckily I was in a parking lot but if I had been in a high traffic area or intersection, it could’ve caused a collision. I had 2 passengers who witnessed this sudden bizarre event. There was nothing that could’ve caused this to happen. It scares me & now I’m worried this could happen again without warning. The sensor screen was beeping with a message to put my car in park before setting the brake. Made no sense why this happened.
Mfg Campaign: 11441169
Recall Date: Nov 20, 2021
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ENGINE MALFUNCTION PREVENTED THE VEHICLE TO ENGAGE AND A SIGNIFICANT LAG. CORRECTION OF THE FAILURE HAS BEEN ATTEMPTED TWICE AND A THIRD ATTEMPT TO CORRECT MALFUNCTION IS CURRENTLY IN PROGRESS WITH NO MOVEMENT AS OF YET. GAS TANK HAS BEEN DRAINED AND REFILLED AND DID NOT CORRECT ISSUE. DEFINITELY NOT A GASOLINE TYPE ISSUE.
Corrective Action:
ENGINE MALFUNCTION PREVENTED THE VEHICLE TO ENGAGE AND A SIGNIFICANT LAG. CORRECTION OF THE FAILURE HAS BEEN ATTEMPTED TWICE AND A THIRD ATTEMPT TO CORRECT MALFUNCTION IS CURRENTLY IN PROGRESS WITH NO MOVEMENT AS OF YET. GAS TANK HAS BEEN DRAINED AND REFILLED AND DID NOT CORRECT ISSUE. DEFINITELY NOT A GASOLINE TYPE ISSUE.
Additional Notes:
ENGINE MALFUNCTION PREVENTED THE VEHICLE TO ENGAGE AND A SIGNIFICANT LAG. CORRECTION OF THE FAILURE HAS BEEN ATTEMPTED TWICE AND A THIRD ATTEMPT TO CORRECT MALFUNCTION IS CURRENTLY IN PROGRESS WITH NO MOVEMENT AS OF YET. GAS TANK HAS BEEN DRAINED AND REFILLED AND DID NOT CORRECT ISSUE. DEFINITELY NOT A GASOLINE TYPE ISSUE.
Mfg Campaign: 11349755
Recall Date: Aug 17, 2020
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
ENGINE MALFUNCTION PREVENTED THE VEHICLE TO ENGAGE AND A SIGNIFICANT LAG. CORRECTION OF THE FAILURE HAS BEEN ATTEMPTED TWICE AND A THIRD ATTEMPT TO CORRECT MALFUNCTION IS CURRENTLY IN PROGRESS WITH NO MOVEMENT AS OF YET. GAS TANK HAS BEEN DRAINED AND REFILLED AND DID NOT CORRECT ISSUE. DEFINITELY NOT A GASOLINE TYPE ISSUE.
Corrective Action:
ENGINE MALFUNCTION PREVENTED THE VEHICLE TO ENGAGE AND A SIGNIFICANT LAG. CORRECTION OF THE FAILURE HAS BEEN ATTEMPTED TWICE AND A THIRD ATTEMPT TO CORRECT MALFUNCTION IS CURRENTLY IN PROGRESS WITH NO MOVEMENT AS OF YET. GAS TANK HAS BEEN DRAINED AND REFILLED AND DID NOT CORRECT ISSUE. DEFINITELY NOT A GASOLINE TYPE ISSUE.
Additional Notes:
ENGINE MALFUNCTION PREVENTED THE VEHICLE TO ENGAGE AND A SIGNIFICANT LAG. CORRECTION OF THE FAILURE HAS BEEN ATTEMPTED TWICE AND A THIRD ATTEMPT TO CORRECT MALFUNCTION IS CURRENTLY IN PROGRESS WITH NO MOVEMENT AS OF YET. GAS TANK HAS BEEN DRAINED AND REFILLED AND DID NOT CORRECT ISSUE. DEFINITELY NOT A GASOLINE TYPE ISSUE.
Mfg Campaign: 11349755
Recall Date: Aug 17, 2020
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
ENGINE MALFUNCTION PREVENTED THE VEHICLE TO ENGAGE AND A SIGNIFICANT LAG. CORRECTION OF THE FAILURE HAS BEEN ATTEMPTED TWICE AND A THIRD ATTEMPT TO CORRECT MALFUNCTION IS CURRENTLY IN PROGRESS WITH NO MOVEMENT AS OF YET. GAS TANK HAS BEEN DRAINED AND REFILLED AND DID NOT CORRECT ISSUE. DEFINITELY NOT A GASOLINE TYPE ISSUE.
Corrective Action:
ENGINE MALFUNCTION PREVENTED THE VEHICLE TO ENGAGE AND A SIGNIFICANT LAG. CORRECTION OF THE FAILURE HAS BEEN ATTEMPTED TWICE AND A THIRD ATTEMPT TO CORRECT MALFUNCTION IS CURRENTLY IN PROGRESS WITH NO MOVEMENT AS OF YET. GAS TANK HAS BEEN DRAINED AND REFILLED AND DID NOT CORRECT ISSUE. DEFINITELY NOT A GASOLINE TYPE ISSUE.
Additional Notes:
ENGINE MALFUNCTION PREVENTED THE VEHICLE TO ENGAGE AND A SIGNIFICANT LAG. CORRECTION OF THE FAILURE HAS BEEN ATTEMPTED TWICE AND A THIRD ATTEMPT TO CORRECT MALFUNCTION IS CURRENTLY IN PROGRESS WITH NO MOVEMENT AS OF YET. GAS TANK HAS BEEN DRAINED AND REFILLED AND DID NOT CORRECT ISSUE. DEFINITELY NOT A GASOLINE TYPE ISSUE.
Mfg Campaign: 11349755
Recall Date: Aug 17, 2020
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I WENT TO PRESS THE BUTTON TO DISABLE START/STOP MODE. THE BUTTON TO DO THIS IS NEXT TO THE ELECTRONIC STABILITY CONTROL BUTTON. I ACCIDENTALLY PRESSED THE ESC BUTTON AND SHUT OF ELECTRONIC STABILITY. **THESE TWO BUTTONS SHOULD NOT BE NEXT TO EACH OTHER. ** THERE SHOULD BE A WAY TO DEFAULT TO DISABLED START/STOP MODE.
Corrective Action:
I WENT TO PRESS THE BUTTON TO DISABLE START/STOP MODE. THE BUTTON TO DO THIS IS NEXT TO THE ELECTRONIC STABILITY CONTROL BUTTON. I ACCIDENTALLY PRESSED THE ESC BUTTON AND SHUT OF ELECTRONIC STABILITY. **THESE TWO BUTTONS SHOULD NOT BE NEXT TO EACH OTHER. ** THERE SHOULD BE A WAY TO DEFAULT TO DISABLED START/STOP MODE.
Additional Notes:
I WENT TO PRESS THE BUTTON TO DISABLE START/STOP MODE. THE BUTTON TO DO THIS IS NEXT TO THE ELECTRONIC STABILITY CONTROL BUTTON. I ACCIDENTALLY PRESSED THE ESC BUTTON AND SHUT OF ELECTRONIC STABILITY. **THESE TWO BUTTONS SHOULD NOT BE NEXT TO EACH OTHER. ** THERE SHOULD BE A WAY TO DEFAULT TO DISABLED START/STOP MODE.
Mfg Campaign: 11343855
Recall Date: Aug 7, 2020
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
FRONT OF BODY RIDES TOO LOW TO GROUND. BODY DAMAGE OCCURRED ON LEFT FRONT FENDER FROM DRIVING UP A STEEP HILL AFTER MAKING LEFT TURN ONTO ROAD WITH THE STEEP HILL. *TR
Corrective Action:
FRONT OF BODY RIDES TOO LOW TO GROUND. BODY DAMAGE OCCURRED ON LEFT FRONT FENDER FROM DRIVING UP A STEEP HILL AFTER MAKING LEFT TURN ONTO ROAD WITH THE STEEP HILL. *TR
Additional Notes:
FRONT OF BODY RIDES TOO LOW TO GROUND. BODY DAMAGE OCCURRED ON LEFT FRONT FENDER FROM DRIVING UP A STEEP HILL AFTER MAKING LEFT TURN ONTO ROAD WITH THE STEEP HILL. *TR
Mfg Campaign: 11327100
Recall Date: Jun 3, 2020
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
NEW FACTORY BRAKES MAKE VERY LOUD AUDIBLE SCREECHING SOUND WHEN COMING TO A STOP.THIS HAPPENS JUST BEFORE COMING TO A COMPLETE STOP AND SOMETIMES IN THE BEGINNING OF BREAKING. MECHANIC HAS WORKED ON THIS ISSUE SEVERAL TIMES AND REORDERED BRAKES FROM LOCAL AUDI DEALERSHIP AND IT IS STILL MAKING THE SOUND. DEALERSHIP SAID ITS 4TH GENERATION BRAKES AND ITS A PROBLEM WITH THE COATING.
Corrective Action:
NEW FACTORY BRAKES MAKE VERY LOUD AUDIBLE SCREECHING SOUND WHEN COMING TO A STOP.THIS HAPPENS JUST BEFORE COMING TO A COMPLETE STOP AND SOMETIMES IN THE BEGINNING OF BREAKING. MECHANIC HAS WORKED ON THIS ISSUE SEVERAL TIMES AND REORDERED BRAKES FROM LOCAL AUDI DEALERSHIP AND IT IS STILL MAKING THE SOUND. DEALERSHIP SAID ITS 4TH GENERATION BRAKES AND ITS A PROBLEM WITH THE COATING.
Additional Notes:
NEW FACTORY BRAKES MAKE VERY LOUD AUDIBLE SCREECHING SOUND WHEN COMING TO A STOP.THIS HAPPENS JUST BEFORE COMING TO A COMPLETE STOP AND SOMETIMES IN THE BEGINNING OF BREAKING. MECHANIC HAS WORKED ON THIS ISSUE SEVERAL TIMES AND REORDERED BRAKES FROM LOCAL AUDI DEALERSHIP AND IT IS STILL MAKING THE SOUND. DEALERSHIP SAID ITS 4TH GENERATION BRAKES AND ITS A PROBLEM WITH THE COATING.
Mfg Campaign: 11279066
Recall Date: Nov 8, 2019
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