AUDI A4 2018

Complete listing of complaints and recalls for this vehicle

28
Complaints
2
Recalls

Complaints & Recalls

28 Complaints 2 Recalls

Official Safety Recalls - Important!

2 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Volkswagen Group Of America, Inc.
NHTSA Campaign: 21V874000 SAFETY RECALL
208.3K Vehicles Affected
Recall Date: Nov 10, 2021
Safety Issue:

Volkswagen Group of America, Inc. (Audi) is recalling certain 2017-2020 A4 Allroad, A4 Sedan, 2018-2019 RS5 Coupe, 2019 RS5 Sportback, 2018-2020 A5 Cabriolet, A5 Coupe, A5 Sportback, S4 Sedan, S5 Cabriolet, S5 Coupe, and Audi S5 Sportback vehicles. The cable connecting the seat heater to the Passenger Occupant Detection System (PODS) may have a contact fault, causing the software to misdiagnose a malfunction and disable the passenger air bag.

Potential Risk:
A disabled passenger air bag increases the risk of injury in the event of a crash.
FREE Recall Solution:
Dealers will replace the connecting cable and either the heating mat or entire seat cover, free of charge. Owner notification letters were mailed January 7, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 74E3. This recall is an expansion of Recall 19V-547 (74D9). Vehicles previously repaired under 19V-547 will need to return for the new remedy.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local AUDI dealer to schedule your FREE recall repair.
Manufacturer: AUDI
Mfg Campaign: 74E3
Notice Date: Jan 7, 2022
Recall Date: Nov 10, 2021

Consumer Complaints

28 Complaints
Volkswagen Group Of America, Inc.
Campaign: 11675417 Other
Jul 22, 2025
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

The Audi MMI system began to spontaneously restart while driving after owning the car for a couple of years. It would power off and reboot at random intervals. It became more frequent and is both distracting and dangerous as you lose all navigation, and camera function while it reboots not to mention any telephone connection. This happens every couple of minutes and multiple times per drive. Took it to the dealer (Kendall Audi of Bend) and was told the MMI needed to be replaced. Spent approx. $2500 to have MMI replaced and now it has started happening again with the NEW MMI. There are MANY MANY other complaints with this same issue on Reddit and the Audi World Forum and it needs to be addressed by Audi.

Corrective Action:

The Audi MMI system began to spontaneously restart while driving after owning the car for a couple of years. It would power off and reboot at random intervals. It became more frequent and is both distracting and dangerous as you lose all navigation, and camera function while it reboots not to mention any telephone connection. This happens every couple of minutes and multiple times per drive. Took it to the dealer (Kendall Audi of Bend) and was told the MMI needed to be replaced. Spent approx. $2500 to have MMI replaced and now it has started happening again with the NEW MMI. There are MANY MANY other complaints with this same issue on Reddit and the Audi World Forum and it needs to be addressed by Audi.

Additional Notes:

The Audi MMI system began to spontaneously restart while driving after owning the car for a couple of years. It would power off and reboot at random intervals. It became more frequent and is both distracting and dangerous as you lose all navigation, and camera function while it reboots not to mention any telephone connection. This happens every couple of minutes and multiple times per drive. Took it to the dealer (Kendall Audi of Bend) and was told the MMI needed to be replaced. Spent approx. $2500 to have MMI replaced and now it has started happening again with the NEW MMI. There are MANY MANY other complaints with this same issue on Reddit and the Audi World Forum and it needs to be addressed by Audi.

Manufacturer: AUDI
Mfg Campaign: 11675417
Notice Date: Jul 22, 2025
Recall Date: Jul 22, 2025
Volkswagen Group Of America, Inc.
Campaign: 11622923 Other
Oct 31, 2024
Defect Description:

SUSPENSION

Potential Consequences:

Fortunately no catastrophic failure or accident occurred. At about 40,000k miles the rear spring mounts are significantly corroded and need replacing. This appears to be a galvanic reaction that occurs due to a design flaw which shortens the life of the critical mounts. I’m told one could fail imminently and the other is headed that way. Had this failed in use the damage would be significant and caused an accident. The service advisor said that Audi is aware of the short lifespan and has an improved version that will be used in the repair. I have a video of one of the mounts and will request the parts when repaired.

Corrective Action:

Fortunately no catastrophic failure or accident occurred. At about 40,000k miles the rear spring mounts are significantly corroded and need replacing. This appears to be a galvanic reaction that occurs due to a design flaw which shortens the life of the critical mounts. I’m told one could fail imminently and the other is headed that way. Had this failed in use the damage would be significant and caused an accident. The service advisor said that Audi is aware of the short lifespan and has an improved version that will be used in the repair. I have a video of one of the mounts and will request the parts when repaired.

Additional Notes:

Fortunately no catastrophic failure or accident occurred. At about 40,000k miles the rear spring mounts are significantly corroded and need replacing. This appears to be a galvanic reaction that occurs due to a design flaw which shortens the life of the critical mounts. I’m told one could fail imminently and the other is headed that way. Had this failed in use the damage would be significant and caused an accident. The service advisor said that Audi is aware of the short lifespan and has an improved version that will be used in the repair. I have a video of one of the mounts and will request the parts when repaired.

Manufacturer: AUDI
Mfg Campaign: 11622923
Notice Date: Oct 31, 2024
Recall Date: Oct 31, 2024
Volkswagen Group Of America, Inc.
Campaign: 11607215 Other
Aug 8, 2024
Defect Description:

POWER TRAIN

Potential Consequences:

See attached document for complaint

Corrective Action:

See attached document for complaint

Additional Notes:

See attached document for complaint

Manufacturer: AUDI
Mfg Campaign: 11607215
Notice Date: Aug 8, 2024
Recall Date: Aug 8, 2024
Volkswagen Group Of America, Inc.
Campaign: 11607215 Other
Aug 8, 2024
Defect Description:

ENGINE

Potential Consequences:

See attached document for complaint

Corrective Action:

See attached document for complaint

Additional Notes:

See attached document for complaint

Manufacturer: AUDI
Mfg Campaign: 11607215
Notice Date: Aug 8, 2024
Recall Date: Aug 8, 2024
Volkswagen Group Of America, Inc.
Campaign: 11607215 Other
Aug 8, 2024
Defect Description:

ELECTRICAL SYSTEM:STARTER ASSEMBLY

Potential Consequences:

See attached document for complaint

Corrective Action:

See attached document for complaint

Additional Notes:

See attached document for complaint

Manufacturer: AUDI
Mfg Campaign: 11607215
Notice Date: Aug 8, 2024
Recall Date: Aug 8, 2024
Volkswagen Group Of America, Inc.
Campaign: 11604848 Other
Jul 27, 2024
Defect Description:

SERVICE BRAKES

Potential Consequences:

Left front brake hose failed. Replaced both front hoses, bled and flushed the brake hoses as needed

Corrective Action:

Left front brake hose failed. Replaced both front hoses, bled and flushed the brake hoses as needed

Additional Notes:

Left front brake hose failed. Replaced both front hoses, bled and flushed the brake hoses as needed

Manufacturer: AUDI
Mfg Campaign: 11604848
Notice Date: Jul 27, 2024
Recall Date: Jul 27, 2024
Volkswagen Group Of America, Inc.
Campaign: 11589519 Other
May 19, 2024
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

SAFETY AND THEFT ISSUE!! The door lock actuators on two doors of vehicle. Front and back seat where children ride. The actuators failed to engage leaving it easy for anyone to open the door from the outside even when presumed locked. Actuators do not engage which leaves vehicles prone to theft and allows anyone to open the door included a child from the inside of the vehicle at any time.

Corrective Action:

SAFETY AND THEFT ISSUE!! The door lock actuators on two doors of vehicle. Front and back seat where children ride. The actuators failed to engage leaving it easy for anyone to open the door from the outside even when presumed locked. Actuators do not engage which leaves vehicles prone to theft and allows anyone to open the door included a child from the inside of the vehicle at any time.

Additional Notes:

SAFETY AND THEFT ISSUE!! The door lock actuators on two doors of vehicle. Front and back seat where children ride. The actuators failed to engage leaving it easy for anyone to open the door from the outside even when presumed locked. Actuators do not engage which leaves vehicles prone to theft and allows anyone to open the door included a child from the inside of the vehicle at any time.

Manufacturer: AUDI
Mfg Campaign: 11589519
Notice Date: May 19, 2024
Recall Date: May 19, 2024
Volkswagen Group Of America, Inc.
Campaign: 11567780 Other
Jan 25, 2024
Defect Description:

STEERING

Potential Consequences:

I was rear-ended at a slow speed. I was stopped at the time. The driver who hit me was decelerating hard. Damaged to rear bumper. When I got back in the car, I realized that telescoping steering column had been pulled toward me. This would have been bad had I been shoved into the car in front of me and the airbags deployed too close to me. Luckily, this did not happen.

Corrective Action:

I was rear-ended at a slow speed. I was stopped at the time. The driver who hit me was decelerating hard. Damaged to rear bumper. When I got back in the car, I realized that telescoping steering column had been pulled toward me. This would have been bad had I been shoved into the car in front of me and the airbags deployed too close to me. Luckily, this did not happen.

Additional Notes:

I was rear-ended at a slow speed. I was stopped at the time. The driver who hit me was decelerating hard. Damaged to rear bumper. When I got back in the car, I realized that telescoping steering column had been pulled toward me. This would have been bad had I been shoved into the car in front of me and the airbags deployed too close to me. Luckily, this did not happen.

Manufacturer: AUDI
Mfg Campaign: 11567780
Notice Date: Jan 25, 2024
Recall Date: Jan 25, 2024
Volkswagen Group Of America, Inc.
Campaign: 11547846 Other
Oct 2, 2023
Defect Description:

POWER TRAIN

Potential Consequences:

The all-wheel-drive clutch in the vehicle had to be replaced. The symptoms were heavy vibrations or thumping when starting to drive forward from a stop with the wheels turned in either direction. A dealership - New Country Audi of Greenwich - did the repair at a cost of $4,308.85 (including tax). This drivetrain failure occurred at less than 48,000 miles. The vehicle came with a 50,000 mile or 4 year warranty. Since it was in service for over 5 years, this defect was not covered under warranty. There is a Techical Service Bulletin on this issue, number 39 21 43 2059057/4 July 16, 2021. The dealer confirmed my issue was indeed the same as that addressed in the TSB. It seems to me that a major known issue occurring at less than 50,000 miles is a defect. I do not know if it is ultimately a safety hazard, but it seems it could become dangerous if not addressed. For reference, I am attaching the TSB and the repair invoice.

Corrective Action:

The all-wheel-drive clutch in the vehicle had to be replaced. The symptoms were heavy vibrations or thumping when starting to drive forward from a stop with the wheels turned in either direction. A dealership - New Country Audi of Greenwich - did the repair at a cost of $4,308.85 (including tax). This drivetrain failure occurred at less than 48,000 miles. The vehicle came with a 50,000 mile or 4 year warranty. Since it was in service for over 5 years, this defect was not covered under warranty. There is a Techical Service Bulletin on this issue, number 39 21 43 2059057/4 July 16, 2021. The dealer confirmed my issue was indeed the same as that addressed in the TSB. It seems to me that a major known issue occurring at less than 50,000 miles is a defect. I do not know if it is ultimately a safety hazard, but it seems it could become dangerous if not addressed. For reference, I am attaching the TSB and the repair invoice.

Additional Notes:

The all-wheel-drive clutch in the vehicle had to be replaced. The symptoms were heavy vibrations or thumping when starting to drive forward from a stop with the wheels turned in either direction. A dealership - New Country Audi of Greenwich - did the repair at a cost of $4,308.85 (including tax). This drivetrain failure occurred at less than 48,000 miles. The vehicle came with a 50,000 mile or 4 year warranty. Since it was in service for over 5 years, this defect was not covered under warranty. There is a Techical Service Bulletin on this issue, number 39 21 43 2059057/4 July 16, 2021. The dealer confirmed my issue was indeed the same as that addressed in the TSB. It seems to me that a major known issue occurring at less than 50,000 miles is a defect. I do not know if it is ultimately a safety hazard, but it seems it could become dangerous if not addressed. For reference, I am attaching the TSB and the repair invoice.

Manufacturer: AUDI
Mfg Campaign: 11547846
Notice Date: Oct 2, 2023
Recall Date: Oct 2, 2023
Volkswagen Group Of America, Inc.
Campaign: 11540326 Other
Aug 23, 2023
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

UNKNOWN

Corrective Action:

UNKNOWN

Additional Notes:

UNKNOWN

Manufacturer: AUDI
Mfg Campaign: 11540326
Notice Date: Aug 23, 2023
Recall Date: Aug 23, 2023
Volkswagen Group Of America, Inc.
Campaign: 11539793 Other
Aug 21, 2023
Defect Description:

POWER TRAIN

Potential Consequences:

While driving there was an internal failure of the front differential which caused debris to fly out and the debris then punctured the transmission according to the diagnosis on an Audi dealership. The car jerked to a stop and would not move. If this happens at high speed it represents a sever safety risk to the occupants. The vehicle has been inspected by the manufacturer and insurance representatives as well as by a dealer. There were no warning lamps, messages or other symptoms and this happened with no warning.

Corrective Action:

While driving there was an internal failure of the front differential which caused debris to fly out and the debris then punctured the transmission according to the diagnosis on an Audi dealership. The car jerked to a stop and would not move. If this happens at high speed it represents a sever safety risk to the occupants. The vehicle has been inspected by the manufacturer and insurance representatives as well as by a dealer. There were no warning lamps, messages or other symptoms and this happened with no warning.

Additional Notes:

While driving there was an internal failure of the front differential which caused debris to fly out and the debris then punctured the transmission according to the diagnosis on an Audi dealership. The car jerked to a stop and would not move. If this happens at high speed it represents a sever safety risk to the occupants. The vehicle has been inspected by the manufacturer and insurance representatives as well as by a dealer. There were no warning lamps, messages or other symptoms and this happened with no warning.

Manufacturer: AUDI
Mfg Campaign: 11539793
Notice Date: Aug 21, 2023
Recall Date: Aug 21, 2023
Volkswagen Group Of America, Inc.
Campaign: 11524991 Other
Jun 2, 2023
Defect Description:

AIR BAGS

Potential Consequences:

I first received notice of this recall in 1/22. My Audi dealer has continuously stated that Audi does not send them enough kits to remedy this recall

Corrective Action:

I first received notice of this recall in 1/22. My Audi dealer has continuously stated that Audi does not send them enough kits to remedy this recall

Additional Notes:

I first received notice of this recall in 1/22. My Audi dealer has continuously stated that Audi does not send them enough kits to remedy this recall

Manufacturer: AUDI
Mfg Campaign: 11524991
Notice Date: Jun 2, 2023
Recall Date: Jun 2, 2023
Volkswagen Group Of America, Inc.
Campaign: 11515996 Other
Apr 7, 2023
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

The rear view camera does not activate when using the parking assist or when reversing. The sensors are still functioning as intended. This can cause unintentional accidents or injuries to pedestrians. This issue was brought up with the dealer back in January of 2023. They mentioned the wiring for the rear camera was pinched by the trunk mechanism and because loose. There are no warning lamps displayed on the dash.

Corrective Action:

The rear view camera does not activate when using the parking assist or when reversing. The sensors are still functioning as intended. This can cause unintentional accidents or injuries to pedestrians. This issue was brought up with the dealer back in January of 2023. They mentioned the wiring for the rear camera was pinched by the trunk mechanism and because loose. There are no warning lamps displayed on the dash.

Additional Notes:

The rear view camera does not activate when using the parking assist or when reversing. The sensors are still functioning as intended. This can cause unintentional accidents or injuries to pedestrians. This issue was brought up with the dealer back in January of 2023. They mentioned the wiring for the rear camera was pinched by the trunk mechanism and because loose. There are no warning lamps displayed on the dash.

Manufacturer: AUDI
Mfg Campaign: 11515996
Notice Date: Apr 7, 2023
Recall Date: Apr 7, 2023
Volkswagen Group Of America, Inc.
Campaign: 11512210 Other
Mar 16, 2023
Defect Description:

AIR BAGS

Potential Consequences:

Without cause a passenger airbag malfunction light has come up, dealership says this is not covered under recall or vehicle warranty.

Corrective Action:

Without cause a passenger airbag malfunction light has come up, dealership says this is not covered under recall or vehicle warranty.

Additional Notes:

Without cause a passenger airbag malfunction light has come up, dealership says this is not covered under recall or vehicle warranty.

Manufacturer: AUDI
Mfg Campaign: 11512210
Notice Date: Mar 16, 2023
Recall Date: Mar 16, 2023
Volkswagen Group Of America, Inc.
Campaign: 11511483 Other
Mar 13, 2023
Defect Description:

AIR BAGS

Potential Consequences:

After dealership did the second repair to the airbag recall, the airbag light came on and has been on solid . When taking the car back to The dealership to have it fixed ,We were clear about the whole thing over the phone .the dealership proceeded to charge me for a diagnostic test as well as claiming to not have seen any recalls on the car .dealership claimed the whole airbag needed to be replaced yet the car has never been in an accident. Bottom line The initial recall isn’t finished . Dealership explained car would be safe to drive , even tho the safety system is currently malfunctioning .

Corrective Action:

After dealership did the second repair to the airbag recall, the airbag light came on and has been on solid . When taking the car back to The dealership to have it fixed ,We were clear about the whole thing over the phone .the dealership proceeded to charge me for a diagnostic test as well as claiming to not have seen any recalls on the car .dealership claimed the whole airbag needed to be replaced yet the car has never been in an accident. Bottom line The initial recall isn’t finished . Dealership explained car would be safe to drive , even tho the safety system is currently malfunctioning .

Additional Notes:

After dealership did the second repair to the airbag recall, the airbag light came on and has been on solid . When taking the car back to The dealership to have it fixed ,We were clear about the whole thing over the phone .the dealership proceeded to charge me for a diagnostic test as well as claiming to not have seen any recalls on the car .dealership claimed the whole airbag needed to be replaced yet the car has never been in an accident. Bottom line The initial recall isn’t finished . Dealership explained car would be safe to drive , even tho the safety system is currently malfunctioning .

Manufacturer: AUDI
Mfg Campaign: 11511483
Notice Date: Mar 13, 2023
Recall Date: Mar 13, 2023
Volkswagen Group Of America, Inc.
Campaign: 11507343 Other
Feb 15, 2023
Defect Description:

FUEL/PROPULSION SYSTEM

Potential Consequences:

On December 29, 2022 as I was driving my engine light came on, the fuel gauge registered empty (I had over a quarter tank of fuel at the time), and my miles till empty display in the upper left of the instrument cluster went blank. I took my Audi to my Audi dealer and their recommended repair was as follows: Fuel Tank: After removing fuel pump and level sensor we found that the secondary fuel level sensor is built into the fuel tank is faulty. Recommend replacing the tank and fuel pump with the tank. Their reason was that if the fuel tank failed it could cause a potentially hazardous situation for the driver and passengers.

Corrective Action:

On December 29, 2022 as I was driving my engine light came on, the fuel gauge registered empty (I had over a quarter tank of fuel at the time), and my miles till empty display in the upper left of the instrument cluster went blank. I took my Audi to my Audi dealer and their recommended repair was as follows: Fuel Tank: After removing fuel pump and level sensor we found that the secondary fuel level sensor is built into the fuel tank is faulty. Recommend replacing the tank and fuel pump with the tank. Their reason was that if the fuel tank failed it could cause a potentially hazardous situation for the driver and passengers.

Additional Notes:

On December 29, 2022 as I was driving my engine light came on, the fuel gauge registered empty (I had over a quarter tank of fuel at the time), and my miles till empty display in the upper left of the instrument cluster went blank. I took my Audi to my Audi dealer and their recommended repair was as follows: Fuel Tank: After removing fuel pump and level sensor we found that the secondary fuel level sensor is built into the fuel tank is faulty. Recommend replacing the tank and fuel pump with the tank. Their reason was that if the fuel tank failed it could cause a potentially hazardous situation for the driver and passengers.

Manufacturer: AUDI
Mfg Campaign: 11507343
Notice Date: Feb 15, 2023
Recall Date: Feb 15, 2023
Volkswagen Group Of America, Inc.
Campaign: 11489365 Other
Oct 15, 2022
Defect Description:

ENGINE

Potential Consequences:

Water Pump prematurely failed. Upon self inspection, I noticed the coolant reservoir was below the minimum requirements. I asked the dealer to inspect, and they determined the cause was a faulty water pump. At around 50,000 miles, this water pump should not have failed under normal use. I am fortunate I self inspected, as continued use may cause premature engine failure due to overheating. Overheating would cause spontaneous vehicle operation failure during normal driving conditions, stalling the vehicle on a road or highway, putting myself and others at risk for impact.

Corrective Action:

Water Pump prematurely failed. Upon self inspection, I noticed the coolant reservoir was below the minimum requirements. I asked the dealer to inspect, and they determined the cause was a faulty water pump. At around 50,000 miles, this water pump should not have failed under normal use. I am fortunate I self inspected, as continued use may cause premature engine failure due to overheating. Overheating would cause spontaneous vehicle operation failure during normal driving conditions, stalling the vehicle on a road or highway, putting myself and others at risk for impact.

Additional Notes:

Water Pump prematurely failed. Upon self inspection, I noticed the coolant reservoir was below the minimum requirements. I asked the dealer to inspect, and they determined the cause was a faulty water pump. At around 50,000 miles, this water pump should not have failed under normal use. I am fortunate I self inspected, as continued use may cause premature engine failure due to overheating. Overheating would cause spontaneous vehicle operation failure during normal driving conditions, stalling the vehicle on a road or highway, putting myself and others at risk for impact.

Manufacturer: AUDI
Mfg Campaign: 11489365
Notice Date: Oct 15, 2022
Recall Date: Oct 15, 2022
Volkswagen Group Of America, Inc.
Campaign: 11471528 Other
Jun 29, 2022
Defect Description:

FORWARD COLLISION AVOIDANCE: WARNINGS

Potential Consequences:

The Audi Pre-sense engaged on 3 occasions going 50+ mph bringing the car to a complete stop when there was nothing in front if it and a car right behind me. I was lucky the car behind me did not collide. If it had been a semi truck and just as close as the car trailing me, they would not have been able to stop in time causing damage or death. The problem could not be confirmed by the Audi dealer who performed a vehicle scan and found no codes and could not reproduced it. I had the Pre-sense shut off. I reported this to the manufacture on 6/17/22. The Pre-sense red warning triangle displayed in the instrument panel as when it was engaging.

Corrective Action:

The Audi Pre-sense engaged on 3 occasions going 50+ mph bringing the car to a complete stop when there was nothing in front if it and a car right behind me. I was lucky the car behind me did not collide. If it had been a semi truck and just as close as the car trailing me, they would not have been able to stop in time causing damage or death. The problem could not be confirmed by the Audi dealer who performed a vehicle scan and found no codes and could not reproduced it. I had the Pre-sense shut off. I reported this to the manufacture on 6/17/22. The Pre-sense red warning triangle displayed in the instrument panel as when it was engaging.

Additional Notes:

The Audi Pre-sense engaged on 3 occasions going 50+ mph bringing the car to a complete stop when there was nothing in front if it and a car right behind me. I was lucky the car behind me did not collide. If it had been a semi truck and just as close as the car trailing me, they would not have been able to stop in time causing damage or death. The problem could not be confirmed by the Audi dealer who performed a vehicle scan and found no codes and could not reproduced it. I had the Pre-sense shut off. I reported this to the manufacture on 6/17/22. The Pre-sense red warning triangle displayed in the instrument panel as when it was engaging.

Manufacturer: AUDI
Mfg Campaign: 11471528
Notice Date: Jun 29, 2022
Recall Date: Jun 29, 2022
Volkswagen Group Of America, Inc.
Campaign: 11469403 Other
Jun 15, 2022
Defect Description:

FORWARD COLLISION AVOIDANCE: WARNINGS

Potential Consequences:

The forward collision warning system (Audi PreSense) identified a shadow from an overpass as another car and alerted me to use the brakes. My car did figure out there was not another vehicle before performing an emergency brake. If the car had done an emergency brake I would have surly been rear ended on the highway. This is not the first time forward collision warning has activated due to a shadow on the road. I have not mentioned this to the dealer but have read of this happening to others that own Audi cars that use Audi PreSense. The Audi PreSense installed in my car utilizes the front facing camera only - there is not a forward facing radar system. There has never been a warning that that system is not functioning as intended.

Corrective Action:

The forward collision warning system (Audi PreSense) identified a shadow from an overpass as another car and alerted me to use the brakes. My car did figure out there was not another vehicle before performing an emergency brake. If the car had done an emergency brake I would have surly been rear ended on the highway. This is not the first time forward collision warning has activated due to a shadow on the road. I have not mentioned this to the dealer but have read of this happening to others that own Audi cars that use Audi PreSense. The Audi PreSense installed in my car utilizes the front facing camera only - there is not a forward facing radar system. There has never been a warning that that system is not functioning as intended.

Additional Notes:

The forward collision warning system (Audi PreSense) identified a shadow from an overpass as another car and alerted me to use the brakes. My car did figure out there was not another vehicle before performing an emergency brake. If the car had done an emergency brake I would have surly been rear ended on the highway. This is not the first time forward collision warning has activated due to a shadow on the road. I have not mentioned this to the dealer but have read of this happening to others that own Audi cars that use Audi PreSense. The Audi PreSense installed in my car utilizes the front facing camera only - there is not a forward facing radar system. There has never been a warning that that system is not functioning as intended.

Manufacturer: AUDI
Mfg Campaign: 11469403
Notice Date: Jun 15, 2022
Recall Date: Jun 15, 2022
Volkswagen Group Of America, Inc.
Campaign: 11453407 Other
Feb 22, 2022
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

Due to the AT&T 3G turndown, Audi of America is removing a critical safety feature from certain MY 2018 vehicles, with no solution offered to the vehicle owner except to pay an additional $650-$1000 out of pocket to install a retrofit device to restore some of these safety features. As sold, MY2017-2018 and certain MY 2019 Audi A4/A5/Q5/Q7 vehicles came with an emergency call feature, both automatic in the event of a severe accident, and manual. From the owners manual: "The vehicle electrical system initiates an automatic emergency call under certain circumstances, for example, if an airbag deploys. The LED in the emergency call button (2) blinks green. The emergency call is made. This cannot be cancelled." Because of the AT&T 3G Sunset, Audi of America is providing a retrofit kit to restore this emergency call functionality in the event of an accident. However, they are not providing this retrofit free to all customers. All MY2017 vehicles qualify for free installation and subscription to the new emergency call retrofit service. However, MY2018 and 2019 vehicles with an in- service date of before February 22, 2018 will have to pay for the installation and subscription to this service. Making owners of MY2018 vehicles pay to restore a critical safety feature that the vehicle was sold with is highly unethical and can lead to safety issues. Instead of an automated call to 911 during a severe accident, Audi of America is forcing owners of certain MY2018 vehicles to choose between paying $1000 + subscription fees for this critical safety service, or relying on owner's being conscious enough to use their own cell phones, which may not be the case during a severe accident. The decision by Audi of America to enforce an arbitrary in-service cutoff date of 2/22/2018 for MY2018 vehicles is highly illogical and unethical. All MY2017 vehicles, which are older and more likely to be out of warranty, qualify for the free update while MY2018 are subject to an arbitrary cutoff.

Corrective Action:

Due to the AT&T 3G turndown, Audi of America is removing a critical safety feature from certain MY 2018 vehicles, with no solution offered to the vehicle owner except to pay an additional $650-$1000 out of pocket to install a retrofit device to restore some of these safety features. As sold, MY2017-2018 and certain MY 2019 Audi A4/A5/Q5/Q7 vehicles came with an emergency call feature, both automatic in the event of a severe accident, and manual. From the owners manual: "The vehicle electrical system initiates an automatic emergency call under certain circumstances, for example, if an airbag deploys. The LED in the emergency call button (2) blinks green. The emergency call is made. This cannot be cancelled." Because of the AT&T 3G Sunset, Audi of America is providing a retrofit kit to restore this emergency call functionality in the event of an accident. However, they are not providing this retrofit free to all customers. All MY2017 vehicles qualify for free installation and subscription to the new emergency call retrofit service. However, MY2018 and 2019 vehicles with an in- service date of before February 22, 2018 will have to pay for the installation and subscription to this service. Making owners of MY2018 vehicles pay to restore a critical safety feature that the vehicle was sold with is highly unethical and can lead to safety issues. Instead of an automated call to 911 during a severe accident, Audi of America is forcing owners of certain MY2018 vehicles to choose between paying $1000 + subscription fees for this critical safety service, or relying on owner's being conscious enough to use their own cell phones, which may not be the case during a severe accident. The decision by Audi of America to enforce an arbitrary in-service cutoff date of 2/22/2018 for MY2018 vehicles is highly illogical and unethical. All MY2017 vehicles, which are older and more likely to be out of warranty, qualify for the free update while MY2018 are subject to an arbitrary cutoff.

Additional Notes:

Due to the AT&T 3G turndown, Audi of America is removing a critical safety feature from certain MY 2018 vehicles, with no solution offered to the vehicle owner except to pay an additional $650-$1000 out of pocket to install a retrofit device to restore some of these safety features. As sold, MY2017-2018 and certain MY 2019 Audi A4/A5/Q5/Q7 vehicles came with an emergency call feature, both automatic in the event of a severe accident, and manual. From the owners manual: "The vehicle electrical system initiates an automatic emergency call under certain circumstances, for example, if an airbag deploys. The LED in the emergency call button (2) blinks green. The emergency call is made. This cannot be cancelled." Because of the AT&T 3G Sunset, Audi of America is providing a retrofit kit to restore this emergency call functionality in the event of an accident. However, they are not providing this retrofit free to all customers. All MY2017 vehicles qualify for free installation and subscription to the new emergency call retrofit service. However, MY2018 and 2019 vehicles with an in- service date of before February 22, 2018 will have to pay for the installation and subscription to this service. Making owners of MY2018 vehicles pay to restore a critical safety feature that the vehicle was sold with is highly unethical and can lead to safety issues. Instead of an automated call to 911 during a severe accident, Audi of America is forcing owners of certain MY2018 vehicles to choose between paying $1000 + subscription fees for this critical safety service, or relying on owner's being conscious enough to use their own cell phones, which may not be the case during a severe accident. The decision by Audi of America to enforce an arbitrary in-service cutoff date of 2/22/2018 for MY2018 vehicles is highly illogical and unethical. All MY2017 vehicles, which are older and more likely to be out of warranty, qualify for the free update while MY2018 are subject to an arbitrary cutoff.

Manufacturer: AUDI
Mfg Campaign: 11453407
Notice Date: Feb 22, 2022
Recall Date: Feb 22, 2022

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