Complaints & Recalls
Official Safety Recalls - Important!
16 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2024 Alfa Romeo Giulia, 2018-2025 Alfa Romeo Stelvio, 2019-2023 Fiat 500X, Jeep Renegade, and 2024 Fiat 500E vehicles. A seat belt buckle switch sensor may be improperly connected, preventing the front seat air bag from deploying as intended.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 82B
Recall Date: Jul 3, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2020 Alfa Romeo Giulia and 2018-2020 Alfa Romeo Stelvio vehicles equipped with carbon ceramic matrix brakes. During certain driving maneuvers, the brake system may exert an excessive clamp force that may fracture the rotor, decreasing the brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 68A
Recall Date: May 30, 2023
Chrysler (fca Us Llc)
Safety Issue:
Alfa Romeo (FCA US LLC) is recalling certain 2018-2019 Giulia and Stelvio vehicles. The Body Control Module (BCM) may indicate an inaccurate fuel level that displays higher than the actual amount.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V84
Recall Date: Jul 25, 2019
Chrysler (fca Us Llc)
Safety Issue:
FCA US LLC (Alfa Romeo) is recalling certain 2018-2019 Alfa Romeo Stelvio and 2017-2019 Giulia vehicles. The Brake System Module (BSM) software may prevent the driver from disabling the Adaptive Cruise Control (ACC) after the traction control system detects a specific wheel slip.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V27
Recall Date: Mar 1, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Alfa Romeo Giulia and 2018 Alfa Romeo Stelvio vehicles, equipped with 2.0L engines. These engines may misfire causing the catalytic converter to overheat, possibly resulting in damage to the nearby wiring and engine components.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UA4
Recall Date: Sep 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Alfa Romeo Stelvio Quadrifoglio vehicles. The engine cooling hose may have inadequate webbing material allowing a coolant leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U99
Recall Date: Sep 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Alfa Romeo Stelvio vehicles. Water may leak into the body control module and its connectors, causing corrosion. This corrosion can cause illumination of one or more malfunction indicator lamps, a loss of windshield wiper function, a loss of exterior lighting, a loss of horn function and/or unintended turn signal activation.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U36
Recall Date: Mar 29, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Alfa Romeo Stelvio vehicles. Water may Leak into the wiring connectors for the rear liftgate and the liftgate-opening switch, causing corrosion.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U34
Recall Date: Mar 29, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Alfa Romeo Stelvio vehicles. The software for the wiper motor may incorrectly interpret the wiper motor as overheating, limiting the windshield wipers to operating only at the low-speed setting. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 104, "Windshield Wiping and Washing Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U24
Recall Date: Mar 6, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Alfa Romeo Giulia and Stelvio vehicles. The braking system on these vehicles may have been filled with contaminated brake fluid, possibly damaging the system and affecting its performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T84
Recall Date: Dec 20, 2017
Consumer Complaints
131 ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I GOT MY ALFA ROMEO STELVIO IN NOVEMBER 2017 AND LESS THAN A YEAR, IT GOT TOO MANY PROBLEMS, SOME OF WHICH ARE SERIOUS N GOOD HELP FROM DEALERS. PROBLEMS: 1.FROM MONTHS, I WAS GETTING ALL LIGHTS OUT INDICATIONS WHERE ALL LIGHTS WORK, WHEN I PUT INDICATOR ON IT GIVES ANNOYING SOUND IN CAR. (THIS HAPPENS WHILE VEHICLE IS IN MOTION & STATIONARY) 2.WHEN IT RAINS OUTSIDE, WATER LEAKAGE IN CAR NEAR FRONT SIDE PASSENGER LEGS ' (THIS HAPPENS WHILE VEHICLE IS IN MOTION & STATIONARY) 3.VOLUME IN CAR RAISES AND HIT MAX AUTOMATICALLY. (THIS HAPPENS WHILE VEHICLE IS IN MOTION) 4.IF I TURN OFF CAR AND GET DOWN WHILE I WAS ON CALL, STILL MEDIA DOES NOT GO OFF UNLESS I MANUALLY DISCONNECT MY PHONE FROM CAR BLUETOOTH. 5.PARKING BREAK GETS AUTO RELEASE WHEN I PRESS ON ACCELERATOR. 6.ONE MORE HUGE STUPID ISSUE FROM ALFA ROMEO. WHILE I WAS DRIVING, I GOT INDICATOR SAYING ENGINE ON/OFF BUTTON NOT AVAILABLE AND WAS HONKING BY ITSELF AND THAT TOO WHEN I WAS DRIVING. WHEN I PULLED OVER FROM TRAFFIC & TURN OFF VEHICLE THEN IT GOES INTO PANIC MODE. THIS IS SO STUPID N SERIOUS. (THIS HAPPENS WHILE VEHICLE IS IN MOTION & STATIONARY) IMPORTANT NOTE: I UNDERSTAND MOST OF THE ABOVE STATED ISSUES WERE PART OF RECALLS (U34 & U36). STRANGE THING IS WHEN I CHECKED WITH DEALER & ALFA ROMEO PREMIUM CARE, AS PER DOCUMENTATION THE RECALL FIXES WERE DONE ON MY CAR. WHICH MEANS THE RECALL FIXES WERE NOT GOOD ENOUGH TO FIX THE ISSUES, WHICH CAUSED FOR RECALL AND AS STATED BY THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) THESE ISSUES WILL INCREASE THE RISK OF A CRASH. SUCH A DISAPPOINTMENT WITH MOST RATED MOTOR TREND OF THE YEAR ALFA ROMEO. AM JUST GIVING RECENT DATE WHEN HAPPENED, BUT THIS IS HAPPENING FROM LONG AND NOT PROPER SUPPORT FROM DEALER TO FIX IT. WHEN LAST TIME IT HAPPENED I WENT TO DEALER AND LEFT CAR WITH THEM. VISIBILTY WIPER/OTHER PARTS AFFECTED TOO.
Corrective Action:
I GOT MY ALFA ROMEO STELVIO IN NOVEMBER 2017 AND LESS THAN A YEAR, IT GOT TOO MANY PROBLEMS, SOME OF WHICH ARE SERIOUS N GOOD HELP FROM DEALERS. PROBLEMS: 1.FROM MONTHS, I WAS GETTING ALL LIGHTS OUT INDICATIONS WHERE ALL LIGHTS WORK, WHEN I PUT INDICATOR ON IT GIVES ANNOYING SOUND IN CAR. (THIS HAPPENS WHILE VEHICLE IS IN MOTION & STATIONARY) 2.WHEN IT RAINS OUTSIDE, WATER LEAKAGE IN CAR NEAR FRONT SIDE PASSENGER LEGS ' (THIS HAPPENS WHILE VEHICLE IS IN MOTION & STATIONARY) 3.VOLUME IN CAR RAISES AND HIT MAX AUTOMATICALLY. (THIS HAPPENS WHILE VEHICLE IS IN MOTION) 4.IF I TURN OFF CAR AND GET DOWN WHILE I WAS ON CALL, STILL MEDIA DOES NOT GO OFF UNLESS I MANUALLY DISCONNECT MY PHONE FROM CAR BLUETOOTH. 5.PARKING BREAK GETS AUTO RELEASE WHEN I PRESS ON ACCELERATOR. 6.ONE MORE HUGE STUPID ISSUE FROM ALFA ROMEO. WHILE I WAS DRIVING, I GOT INDICATOR SAYING ENGINE ON/OFF BUTTON NOT AVAILABLE AND WAS HONKING BY ITSELF AND THAT TOO WHEN I WAS DRIVING. WHEN I PULLED OVER FROM TRAFFIC & TURN OFF VEHICLE THEN IT GOES INTO PANIC MODE. THIS IS SO STUPID N SERIOUS. (THIS HAPPENS WHILE VEHICLE IS IN MOTION & STATIONARY) IMPORTANT NOTE: I UNDERSTAND MOST OF THE ABOVE STATED ISSUES WERE PART OF RECALLS (U34 & U36). STRANGE THING IS WHEN I CHECKED WITH DEALER & ALFA ROMEO PREMIUM CARE, AS PER DOCUMENTATION THE RECALL FIXES WERE DONE ON MY CAR. WHICH MEANS THE RECALL FIXES WERE NOT GOOD ENOUGH TO FIX THE ISSUES, WHICH CAUSED FOR RECALL AND AS STATED BY THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) THESE ISSUES WILL INCREASE THE RISK OF A CRASH. SUCH A DISAPPOINTMENT WITH MOST RATED MOTOR TREND OF THE YEAR ALFA ROMEO. AM JUST GIVING RECENT DATE WHEN HAPPENED, BUT THIS IS HAPPENING FROM LONG AND NOT PROPER SUPPORT FROM DEALER TO FIX IT. WHEN LAST TIME IT HAPPENED I WENT TO DEALER AND LEFT CAR WITH THEM. VISIBILTY WIPER/OTHER PARTS AFFECTED TOO.
Additional Notes:
I GOT MY ALFA ROMEO STELVIO IN NOVEMBER 2017 AND LESS THAN A YEAR, IT GOT TOO MANY PROBLEMS, SOME OF WHICH ARE SERIOUS N GOOD HELP FROM DEALERS. PROBLEMS: 1.FROM MONTHS, I WAS GETTING ALL LIGHTS OUT INDICATIONS WHERE ALL LIGHTS WORK, WHEN I PUT INDICATOR ON IT GIVES ANNOYING SOUND IN CAR. (THIS HAPPENS WHILE VEHICLE IS IN MOTION & STATIONARY) 2.WHEN IT RAINS OUTSIDE, WATER LEAKAGE IN CAR NEAR FRONT SIDE PASSENGER LEGS ' (THIS HAPPENS WHILE VEHICLE IS IN MOTION & STATIONARY) 3.VOLUME IN CAR RAISES AND HIT MAX AUTOMATICALLY. (THIS HAPPENS WHILE VEHICLE IS IN MOTION) 4.IF I TURN OFF CAR AND GET DOWN WHILE I WAS ON CALL, STILL MEDIA DOES NOT GO OFF UNLESS I MANUALLY DISCONNECT MY PHONE FROM CAR BLUETOOTH. 5.PARKING BREAK GETS AUTO RELEASE WHEN I PRESS ON ACCELERATOR. 6.ONE MORE HUGE STUPID ISSUE FROM ALFA ROMEO. WHILE I WAS DRIVING, I GOT INDICATOR SAYING ENGINE ON/OFF BUTTON NOT AVAILABLE AND WAS HONKING BY ITSELF AND THAT TOO WHEN I WAS DRIVING. WHEN I PULLED OVER FROM TRAFFIC & TURN OFF VEHICLE THEN IT GOES INTO PANIC MODE. THIS IS SO STUPID N SERIOUS. (THIS HAPPENS WHILE VEHICLE IS IN MOTION & STATIONARY) IMPORTANT NOTE: I UNDERSTAND MOST OF THE ABOVE STATED ISSUES WERE PART OF RECALLS (U34 & U36). STRANGE THING IS WHEN I CHECKED WITH DEALER & ALFA ROMEO PREMIUM CARE, AS PER DOCUMENTATION THE RECALL FIXES WERE DONE ON MY CAR. WHICH MEANS THE RECALL FIXES WERE NOT GOOD ENOUGH TO FIX THE ISSUES, WHICH CAUSED FOR RECALL AND AS STATED BY THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) THESE ISSUES WILL INCREASE THE RISK OF A CRASH. SUCH A DISAPPOINTMENT WITH MOST RATED MOTOR TREND OF THE YEAR ALFA ROMEO. AM JUST GIVING RECENT DATE WHEN HAPPENED, BUT THIS IS HAPPENING FROM LONG AND NOT PROPER SUPPORT FROM DEALER TO FIX IT. WHEN LAST TIME IT HAPPENED I WENT TO DEALER AND LEFT CAR WITH THEM. VISIBILTY WIPER/OTHER PARTS AFFECTED TOO.
Mfg Campaign: 11129952
Recall Date: Sep 17, 2018
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
THE FORWARD COLLISION WARNING SYSTEM ACTIVATED FOR NO REASON. AS I WAS STARTING TO ACCELERATE FROM A TRAFFIC LIGHT ON A CITY STREET IT CAME ON SUDDENLY AND RAPIDLY DECELERATED THE VEHICLE. LUCKILY NO ONE WAS BEHIND ME.
Corrective Action:
THE FORWARD COLLISION WARNING SYSTEM ACTIVATED FOR NO REASON. AS I WAS STARTING TO ACCELERATE FROM A TRAFFIC LIGHT ON A CITY STREET IT CAME ON SUDDENLY AND RAPIDLY DECELERATED THE VEHICLE. LUCKILY NO ONE WAS BEHIND ME.
Additional Notes:
THE FORWARD COLLISION WARNING SYSTEM ACTIVATED FOR NO REASON. AS I WAS STARTING TO ACCELERATE FROM A TRAFFIC LIGHT ON A CITY STREET IT CAME ON SUDDENLY AND RAPIDLY DECELERATED THE VEHICLE. LUCKILY NO ONE WAS BEHIND ME.
Mfg Campaign: 11118270
Recall Date: Aug 7, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE FORWARD COLLISION WARNING SYSTEM ACTIVATED FOR NO REASON. AS I WAS STARTING TO ACCELERATE FROM A TRAFFIC LIGHT ON A CITY STREET IT CAME ON SUDDENLY AND RAPIDLY DECELERATED THE VEHICLE. LUCKILY NO ONE WAS BEHIND ME.
Corrective Action:
THE FORWARD COLLISION WARNING SYSTEM ACTIVATED FOR NO REASON. AS I WAS STARTING TO ACCELERATE FROM A TRAFFIC LIGHT ON A CITY STREET IT CAME ON SUDDENLY AND RAPIDLY DECELERATED THE VEHICLE. LUCKILY NO ONE WAS BEHIND ME.
Additional Notes:
THE FORWARD COLLISION WARNING SYSTEM ACTIVATED FOR NO REASON. AS I WAS STARTING TO ACCELERATE FROM A TRAFFIC LIGHT ON A CITY STREET IT CAME ON SUDDENLY AND RAPIDLY DECELERATED THE VEHICLE. LUCKILY NO ONE WAS BEHIND ME.
Mfg Campaign: 11118270
Recall Date: Aug 7, 2018
Chrysler (fca Us, Llc)
Defect Description:
PARKING BRAKE
Potential Consequences:
WHILE I WAS DRIVING 15 MPH ON A PRIVATE ROAD, I SUDDENLY LOST POWER STEERING AND POWER BRAKES. I MANAGED TO BRING THE CAR TO A STOP, BUT I COULDN'T ENGAGE THE PARKING BRAKE, SHIFT OUT OF DRIVE, OR TURN THE CAR OFF. THE ELECTRONIC SHIFTER, ELECTRONIC PARKING BRAKE, AND ELECTRONIC STARTER WERE ALL UNRESPONSIVE. I SAW NUMEROUS WARNING MESSAGES ON THE DASHBOARD. ONE OF THEM SAID "SERVICE SHIFTER. CONTINUE IN D. DO NOT SHIFT OR TURN ENGINE OFF", BUT IT DIDN'T TELL ME WHAT I COULD DO TO RETURN THE CAR TO A SAFE STATE. I KEPT MY FOOT ON THE BRAKE AND CALLED ROADSIDE ASSISTANCE. I ASKED THEM WHAT MY OPTIONS WERE, AND THEY TOLD ME THAT I COULD WAIT UNTIL THE CAR RUNS OUT OF GAS. I'M NOT SURE WHAT I DID, BUT I EVENTUALLY GOT THE CARE TO SHUT OFF, BUT IT STAYED IN NEUTRAL, SO I STILL COULDN'T TAKE MY FOOT OFF OF THE BRAKE. EVENTUALLY A TOW TRUCK ARRIVED AND GOT THE CAR IN TO PARK BY ENTERING THE CARGO AREA BY CLIMBING THROUGH THE BACK SEAT,DISCONNECTING THE BATTERY, AND RECONNECTING IT.
Corrective Action:
WHILE I WAS DRIVING 15 MPH ON A PRIVATE ROAD, I SUDDENLY LOST POWER STEERING AND POWER BRAKES. I MANAGED TO BRING THE CAR TO A STOP, BUT I COULDN'T ENGAGE THE PARKING BRAKE, SHIFT OUT OF DRIVE, OR TURN THE CAR OFF. THE ELECTRONIC SHIFTER, ELECTRONIC PARKING BRAKE, AND ELECTRONIC STARTER WERE ALL UNRESPONSIVE. I SAW NUMEROUS WARNING MESSAGES ON THE DASHBOARD. ONE OF THEM SAID "SERVICE SHIFTER. CONTINUE IN D. DO NOT SHIFT OR TURN ENGINE OFF", BUT IT DIDN'T TELL ME WHAT I COULD DO TO RETURN THE CAR TO A SAFE STATE. I KEPT MY FOOT ON THE BRAKE AND CALLED ROADSIDE ASSISTANCE. I ASKED THEM WHAT MY OPTIONS WERE, AND THEY TOLD ME THAT I COULD WAIT UNTIL THE CAR RUNS OUT OF GAS. I'M NOT SURE WHAT I DID, BUT I EVENTUALLY GOT THE CARE TO SHUT OFF, BUT IT STAYED IN NEUTRAL, SO I STILL COULDN'T TAKE MY FOOT OFF OF THE BRAKE. EVENTUALLY A TOW TRUCK ARRIVED AND GOT THE CAR IN TO PARK BY ENTERING THE CARGO AREA BY CLIMBING THROUGH THE BACK SEAT,DISCONNECTING THE BATTERY, AND RECONNECTING IT.
Additional Notes:
WHILE I WAS DRIVING 15 MPH ON A PRIVATE ROAD, I SUDDENLY LOST POWER STEERING AND POWER BRAKES. I MANAGED TO BRING THE CAR TO A STOP, BUT I COULDN'T ENGAGE THE PARKING BRAKE, SHIFT OUT OF DRIVE, OR TURN THE CAR OFF. THE ELECTRONIC SHIFTER, ELECTRONIC PARKING BRAKE, AND ELECTRONIC STARTER WERE ALL UNRESPONSIVE. I SAW NUMEROUS WARNING MESSAGES ON THE DASHBOARD. ONE OF THEM SAID "SERVICE SHIFTER. CONTINUE IN D. DO NOT SHIFT OR TURN ENGINE OFF", BUT IT DIDN'T TELL ME WHAT I COULD DO TO RETURN THE CAR TO A SAFE STATE. I KEPT MY FOOT ON THE BRAKE AND CALLED ROADSIDE ASSISTANCE. I ASKED THEM WHAT MY OPTIONS WERE, AND THEY TOLD ME THAT I COULD WAIT UNTIL THE CAR RUNS OUT OF GAS. I'M NOT SURE WHAT I DID, BUT I EVENTUALLY GOT THE CARE TO SHUT OFF, BUT IT STAYED IN NEUTRAL, SO I STILL COULDN'T TAKE MY FOOT OFF OF THE BRAKE. EVENTUALLY A TOW TRUCK ARRIVED AND GOT THE CAR IN TO PARK BY ENTERING THE CARGO AREA BY CLIMBING THROUGH THE BACK SEAT,DISCONNECTING THE BATTERY, AND RECONNECTING IT.
Mfg Campaign: 11114684
Recall Date: Jul 30, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE I WAS DRIVING 15 MPH ON A PRIVATE ROAD, I SUDDENLY LOST POWER STEERING AND POWER BRAKES. I MANAGED TO BRING THE CAR TO A STOP, BUT I COULDN'T ENGAGE THE PARKING BRAKE, SHIFT OUT OF DRIVE, OR TURN THE CAR OFF. THE ELECTRONIC SHIFTER, ELECTRONIC PARKING BRAKE, AND ELECTRONIC STARTER WERE ALL UNRESPONSIVE. I SAW NUMEROUS WARNING MESSAGES ON THE DASHBOARD. ONE OF THEM SAID "SERVICE SHIFTER. CONTINUE IN D. DO NOT SHIFT OR TURN ENGINE OFF", BUT IT DIDN'T TELL ME WHAT I COULD DO TO RETURN THE CAR TO A SAFE STATE. I KEPT MY FOOT ON THE BRAKE AND CALLED ROADSIDE ASSISTANCE. I ASKED THEM WHAT MY OPTIONS WERE, AND THEY TOLD ME THAT I COULD WAIT UNTIL THE CAR RUNS OUT OF GAS. I'M NOT SURE WHAT I DID, BUT I EVENTUALLY GOT THE CARE TO SHUT OFF, BUT IT STAYED IN NEUTRAL, SO I STILL COULDN'T TAKE MY FOOT OFF OF THE BRAKE. EVENTUALLY A TOW TRUCK ARRIVED AND GOT THE CAR IN TO PARK BY ENTERING THE CARGO AREA BY CLIMBING THROUGH THE BACK SEAT,DISCONNECTING THE BATTERY, AND RECONNECTING IT.
Corrective Action:
WHILE I WAS DRIVING 15 MPH ON A PRIVATE ROAD, I SUDDENLY LOST POWER STEERING AND POWER BRAKES. I MANAGED TO BRING THE CAR TO A STOP, BUT I COULDN'T ENGAGE THE PARKING BRAKE, SHIFT OUT OF DRIVE, OR TURN THE CAR OFF. THE ELECTRONIC SHIFTER, ELECTRONIC PARKING BRAKE, AND ELECTRONIC STARTER WERE ALL UNRESPONSIVE. I SAW NUMEROUS WARNING MESSAGES ON THE DASHBOARD. ONE OF THEM SAID "SERVICE SHIFTER. CONTINUE IN D. DO NOT SHIFT OR TURN ENGINE OFF", BUT IT DIDN'T TELL ME WHAT I COULD DO TO RETURN THE CAR TO A SAFE STATE. I KEPT MY FOOT ON THE BRAKE AND CALLED ROADSIDE ASSISTANCE. I ASKED THEM WHAT MY OPTIONS WERE, AND THEY TOLD ME THAT I COULD WAIT UNTIL THE CAR RUNS OUT OF GAS. I'M NOT SURE WHAT I DID, BUT I EVENTUALLY GOT THE CARE TO SHUT OFF, BUT IT STAYED IN NEUTRAL, SO I STILL COULDN'T TAKE MY FOOT OFF OF THE BRAKE. EVENTUALLY A TOW TRUCK ARRIVED AND GOT THE CAR IN TO PARK BY ENTERING THE CARGO AREA BY CLIMBING THROUGH THE BACK SEAT,DISCONNECTING THE BATTERY, AND RECONNECTING IT.
Additional Notes:
WHILE I WAS DRIVING 15 MPH ON A PRIVATE ROAD, I SUDDENLY LOST POWER STEERING AND POWER BRAKES. I MANAGED TO BRING THE CAR TO A STOP, BUT I COULDN'T ENGAGE THE PARKING BRAKE, SHIFT OUT OF DRIVE, OR TURN THE CAR OFF. THE ELECTRONIC SHIFTER, ELECTRONIC PARKING BRAKE, AND ELECTRONIC STARTER WERE ALL UNRESPONSIVE. I SAW NUMEROUS WARNING MESSAGES ON THE DASHBOARD. ONE OF THEM SAID "SERVICE SHIFTER. CONTINUE IN D. DO NOT SHIFT OR TURN ENGINE OFF", BUT IT DIDN'T TELL ME WHAT I COULD DO TO RETURN THE CAR TO A SAFE STATE. I KEPT MY FOOT ON THE BRAKE AND CALLED ROADSIDE ASSISTANCE. I ASKED THEM WHAT MY OPTIONS WERE, AND THEY TOLD ME THAT I COULD WAIT UNTIL THE CAR RUNS OUT OF GAS. I'M NOT SURE WHAT I DID, BUT I EVENTUALLY GOT THE CARE TO SHUT OFF, BUT IT STAYED IN NEUTRAL, SO I STILL COULDN'T TAKE MY FOOT OFF OF THE BRAKE. EVENTUALLY A TOW TRUCK ARRIVED AND GOT THE CAR IN TO PARK BY ENTERING THE CARGO AREA BY CLIMBING THROUGH THE BACK SEAT,DISCONNECTING THE BATTERY, AND RECONNECTING IT.
Mfg Campaign: 11114684
Recall Date: Jul 30, 2018
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE I WAS DRIVING 15 MPH ON A PRIVATE ROAD, I SUDDENLY LOST POWER STEERING AND POWER BRAKES. I MANAGED TO BRING THE CAR TO A STOP, BUT I COULDN'T ENGAGE THE PARKING BRAKE, SHIFT OUT OF DRIVE, OR TURN THE CAR OFF. THE ELECTRONIC SHIFTER, ELECTRONIC PARKING BRAKE, AND ELECTRONIC STARTER WERE ALL UNRESPONSIVE. I SAW NUMEROUS WARNING MESSAGES ON THE DASHBOARD. ONE OF THEM SAID "SERVICE SHIFTER. CONTINUE IN D. DO NOT SHIFT OR TURN ENGINE OFF", BUT IT DIDN'T TELL ME WHAT I COULD DO TO RETURN THE CAR TO A SAFE STATE. I KEPT MY FOOT ON THE BRAKE AND CALLED ROADSIDE ASSISTANCE. I ASKED THEM WHAT MY OPTIONS WERE, AND THEY TOLD ME THAT I COULD WAIT UNTIL THE CAR RUNS OUT OF GAS. I'M NOT SURE WHAT I DID, BUT I EVENTUALLY GOT THE CARE TO SHUT OFF, BUT IT STAYED IN NEUTRAL, SO I STILL COULDN'T TAKE MY FOOT OFF OF THE BRAKE. EVENTUALLY A TOW TRUCK ARRIVED AND GOT THE CAR IN TO PARK BY ENTERING THE CARGO AREA BY CLIMBING THROUGH THE BACK SEAT,DISCONNECTING THE BATTERY, AND RECONNECTING IT.
Corrective Action:
WHILE I WAS DRIVING 15 MPH ON A PRIVATE ROAD, I SUDDENLY LOST POWER STEERING AND POWER BRAKES. I MANAGED TO BRING THE CAR TO A STOP, BUT I COULDN'T ENGAGE THE PARKING BRAKE, SHIFT OUT OF DRIVE, OR TURN THE CAR OFF. THE ELECTRONIC SHIFTER, ELECTRONIC PARKING BRAKE, AND ELECTRONIC STARTER WERE ALL UNRESPONSIVE. I SAW NUMEROUS WARNING MESSAGES ON THE DASHBOARD. ONE OF THEM SAID "SERVICE SHIFTER. CONTINUE IN D. DO NOT SHIFT OR TURN ENGINE OFF", BUT IT DIDN'T TELL ME WHAT I COULD DO TO RETURN THE CAR TO A SAFE STATE. I KEPT MY FOOT ON THE BRAKE AND CALLED ROADSIDE ASSISTANCE. I ASKED THEM WHAT MY OPTIONS WERE, AND THEY TOLD ME THAT I COULD WAIT UNTIL THE CAR RUNS OUT OF GAS. I'M NOT SURE WHAT I DID, BUT I EVENTUALLY GOT THE CARE TO SHUT OFF, BUT IT STAYED IN NEUTRAL, SO I STILL COULDN'T TAKE MY FOOT OFF OF THE BRAKE. EVENTUALLY A TOW TRUCK ARRIVED AND GOT THE CAR IN TO PARK BY ENTERING THE CARGO AREA BY CLIMBING THROUGH THE BACK SEAT,DISCONNECTING THE BATTERY, AND RECONNECTING IT.
Additional Notes:
WHILE I WAS DRIVING 15 MPH ON A PRIVATE ROAD, I SUDDENLY LOST POWER STEERING AND POWER BRAKES. I MANAGED TO BRING THE CAR TO A STOP, BUT I COULDN'T ENGAGE THE PARKING BRAKE, SHIFT OUT OF DRIVE, OR TURN THE CAR OFF. THE ELECTRONIC SHIFTER, ELECTRONIC PARKING BRAKE, AND ELECTRONIC STARTER WERE ALL UNRESPONSIVE. I SAW NUMEROUS WARNING MESSAGES ON THE DASHBOARD. ONE OF THEM SAID "SERVICE SHIFTER. CONTINUE IN D. DO NOT SHIFT OR TURN ENGINE OFF", BUT IT DIDN'T TELL ME WHAT I COULD DO TO RETURN THE CAR TO A SAFE STATE. I KEPT MY FOOT ON THE BRAKE AND CALLED ROADSIDE ASSISTANCE. I ASKED THEM WHAT MY OPTIONS WERE, AND THEY TOLD ME THAT I COULD WAIT UNTIL THE CAR RUNS OUT OF GAS. I'M NOT SURE WHAT I DID, BUT I EVENTUALLY GOT THE CARE TO SHUT OFF, BUT IT STAYED IN NEUTRAL, SO I STILL COULDN'T TAKE MY FOOT OFF OF THE BRAKE. EVENTUALLY A TOW TRUCK ARRIVED AND GOT THE CAR IN TO PARK BY ENTERING THE CARGO AREA BY CLIMBING THROUGH THE BACK SEAT,DISCONNECTING THE BATTERY, AND RECONNECTING IT.
Mfg Campaign: 11114684
Recall Date: Jul 30, 2018
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE I WAS DRIVING 15 MPH ON A PRIVATE ROAD, I SUDDENLY LOST POWER STEERING AND POWER BRAKES. I MANAGED TO BRING THE CAR TO A STOP, BUT I COULDN'T ENGAGE THE PARKING BRAKE, SHIFT OUT OF DRIVE, OR TURN THE CAR OFF. THE ELECTRONIC SHIFTER, ELECTRONIC PARKING BRAKE, AND ELECTRONIC STARTER WERE ALL UNRESPONSIVE. I SAW NUMEROUS WARNING MESSAGES ON THE DASHBOARD. ONE OF THEM SAID "SERVICE SHIFTER. CONTINUE IN D. DO NOT SHIFT OR TURN ENGINE OFF", BUT IT DIDN'T TELL ME WHAT I COULD DO TO RETURN THE CAR TO A SAFE STATE. I KEPT MY FOOT ON THE BRAKE AND CALLED ROADSIDE ASSISTANCE. I ASKED THEM WHAT MY OPTIONS WERE, AND THEY TOLD ME THAT I COULD WAIT UNTIL THE CAR RUNS OUT OF GAS. I'M NOT SURE WHAT I DID, BUT I EVENTUALLY GOT THE CARE TO SHUT OFF, BUT IT STAYED IN NEUTRAL, SO I STILL COULDN'T TAKE MY FOOT OFF OF THE BRAKE. EVENTUALLY A TOW TRUCK ARRIVED AND GOT THE CAR IN TO PARK BY ENTERING THE CARGO AREA BY CLIMBING THROUGH THE BACK SEAT,DISCONNECTING THE BATTERY, AND RECONNECTING IT.
Corrective Action:
WHILE I WAS DRIVING 15 MPH ON A PRIVATE ROAD, I SUDDENLY LOST POWER STEERING AND POWER BRAKES. I MANAGED TO BRING THE CAR TO A STOP, BUT I COULDN'T ENGAGE THE PARKING BRAKE, SHIFT OUT OF DRIVE, OR TURN THE CAR OFF. THE ELECTRONIC SHIFTER, ELECTRONIC PARKING BRAKE, AND ELECTRONIC STARTER WERE ALL UNRESPONSIVE. I SAW NUMEROUS WARNING MESSAGES ON THE DASHBOARD. ONE OF THEM SAID "SERVICE SHIFTER. CONTINUE IN D. DO NOT SHIFT OR TURN ENGINE OFF", BUT IT DIDN'T TELL ME WHAT I COULD DO TO RETURN THE CAR TO A SAFE STATE. I KEPT MY FOOT ON THE BRAKE AND CALLED ROADSIDE ASSISTANCE. I ASKED THEM WHAT MY OPTIONS WERE, AND THEY TOLD ME THAT I COULD WAIT UNTIL THE CAR RUNS OUT OF GAS. I'M NOT SURE WHAT I DID, BUT I EVENTUALLY GOT THE CARE TO SHUT OFF, BUT IT STAYED IN NEUTRAL, SO I STILL COULDN'T TAKE MY FOOT OFF OF THE BRAKE. EVENTUALLY A TOW TRUCK ARRIVED AND GOT THE CAR IN TO PARK BY ENTERING THE CARGO AREA BY CLIMBING THROUGH THE BACK SEAT,DISCONNECTING THE BATTERY, AND RECONNECTING IT.
Additional Notes:
WHILE I WAS DRIVING 15 MPH ON A PRIVATE ROAD, I SUDDENLY LOST POWER STEERING AND POWER BRAKES. I MANAGED TO BRING THE CAR TO A STOP, BUT I COULDN'T ENGAGE THE PARKING BRAKE, SHIFT OUT OF DRIVE, OR TURN THE CAR OFF. THE ELECTRONIC SHIFTER, ELECTRONIC PARKING BRAKE, AND ELECTRONIC STARTER WERE ALL UNRESPONSIVE. I SAW NUMEROUS WARNING MESSAGES ON THE DASHBOARD. ONE OF THEM SAID "SERVICE SHIFTER. CONTINUE IN D. DO NOT SHIFT OR TURN ENGINE OFF", BUT IT DIDN'T TELL ME WHAT I COULD DO TO RETURN THE CAR TO A SAFE STATE. I KEPT MY FOOT ON THE BRAKE AND CALLED ROADSIDE ASSISTANCE. I ASKED THEM WHAT MY OPTIONS WERE, AND THEY TOLD ME THAT I COULD WAIT UNTIL THE CAR RUNS OUT OF GAS. I'M NOT SURE WHAT I DID, BUT I EVENTUALLY GOT THE CARE TO SHUT OFF, BUT IT STAYED IN NEUTRAL, SO I STILL COULDN'T TAKE MY FOOT OFF OF THE BRAKE. EVENTUALLY A TOW TRUCK ARRIVED AND GOT THE CAR IN TO PARK BY ENTERING THE CARGO AREA BY CLIMBING THROUGH THE BACK SEAT,DISCONNECTING THE BATTERY, AND RECONNECTING IT.
Mfg Campaign: 11114684
Recall Date: Jul 30, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
DEPRESSED BRAKE CAME TO A STOP THEN ENGINE REVVED UP AND CAR TOOK OFF WHILE FOOT ON BRAKE HAD TO ENGAGE CAR INTO PARK TO GET IT INTO STOP VERY DANGEROUS THIS HAS HAPPENED SEVERAL TIMES REPORTED TO DEALERSHIP AGAIN SECOND TIME I'VE REPORTED TO NHTSA CAR NOT SAFE TO DRIVE
Corrective Action:
DEPRESSED BRAKE CAME TO A STOP THEN ENGINE REVVED UP AND CAR TOOK OFF WHILE FOOT ON BRAKE HAD TO ENGAGE CAR INTO PARK TO GET IT INTO STOP VERY DANGEROUS THIS HAS HAPPENED SEVERAL TIMES REPORTED TO DEALERSHIP AGAIN SECOND TIME I'VE REPORTED TO NHTSA CAR NOT SAFE TO DRIVE
Additional Notes:
DEPRESSED BRAKE CAME TO A STOP THEN ENGINE REVVED UP AND CAR TOOK OFF WHILE FOOT ON BRAKE HAD TO ENGAGE CAR INTO PARK TO GET IT INTO STOP VERY DANGEROUS THIS HAS HAPPENED SEVERAL TIMES REPORTED TO DEALERSHIP AGAIN SECOND TIME I'VE REPORTED TO NHTSA CAR NOT SAFE TO DRIVE
Mfg Campaign: 11110074
Recall Date: Jul 8, 2018
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
SOMETIMES WHEN BRAKES ARE INITIATED THE ENGINE ACCELERATES AND SPEEDS UP
Corrective Action:
SOMETIMES WHEN BRAKES ARE INITIATED THE ENGINE ACCELERATES AND SPEEDS UP
Additional Notes:
SOMETIMES WHEN BRAKES ARE INITIATED THE ENGINE ACCELERATES AND SPEEDS UP
Mfg Campaign: 11102730
Recall Date: Jun 20, 2018
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I BOUGHT MY 2018 STELVIO IN DEC 2017. I THOUGHT IT WAS ODD THE CAR NEEDED A SOFTWARE UPDATE ONLY ABOUT THREE DAYS AFTER HAVING IT - NOW AFTER RESEARCHING I'VE LEARNED MANY PEOPLE HAVE BROUGHT THEIR NEW ALFA ROMEOS IN FOR "SOFTWARE UPDATES" RELATED TO ALL THE SENSORS AND ELECTRICAL SYSTEMS. MY CAR CURRENTLY HAS ABOUT 5K MILES ON IT AND IN THOSE MILES I HAVE EXPERIENCED ON ABOUT 3 OR 4 OCCASIONS A WARNING MESSAGE ON MY DISPLAY THAT READS "GEAR SELECTOR MALFUNCTION" OR "AUTOMATIC TRANSMISSION FAILURE". THE MESSAGE ALSO TELLS ME FOR BOTH ISSUES NOT TO SHIFT OUT OF "DRIVE". AFTER ABOUT 10 SECONDS THE ERROR WENT AWAY. I THOUGHT IT WAS A FLUKE BECAUSE DURING THAT MOMENT I NEVER FELT ANY DIFFERENCE OR EXPERIENCED ANYTHING STRANGE. HOWEVER, I WAS IN A COLLISION WITH A STATIONARY OBJECT (A METAL BARRIER POLE IN A PARKING LOT). I PUT THE VEHICLE IN REVERSE, THE VEHICLE INDICATED IT WAS IN REVERSE AND THE REAR CAMERA DISPLAYED ALONG WITH THE OVERHEAD PICTURE OF THE VEHICLE WITH THE SENSOR LAYOUT. I PROCEEDED TO BACK UP BY PUSHING THE THROTTLE AND THE VEHICLE LAUNCHED FORWARD WITH A HUGE AMOUNT OF FORCE. I STRUCK THE POLE. NO ONE WAS INJURED. NO PROPERTY DAMAGE OTHER THAN TO MY VEHICLE. INITIAL ASSESSMENT IS METAL BUMPER REPLACEMENT, RADIATOR AND COOLING. BUT AIRBAGS NEVER DEPLOYED. HOWEVER THE SENSORS NEVER INDICATED I WAS NEAR AN OBJECT EITHER WHILE I WAS CLEARLY IN REVERSE. AFTER RESEARCH I FOUND THERE HAVE BEEN A SLEW OF ELECTRICAL ISSUES AS ALFAS ARE DRIVE BY WIRE AND USE SENSORS AND SOFTWARE TO RUN THE VEHICLE AND PEOPLE ARE REPORTING BAD BATTERIES WHICH ARE CAUSING FAULTS. I BELIEVE MY FAULT HAS TO DO WITH A BAD BATTERY WITH LOW VOLTAGE AND MY SENSORS AND SOFTWARE ARE NOT UP TO DATE WHICH I SHOULD BE NOTIFIED ABOUT. I'VE FILED AN INSURANCE CLAIM HOWEVER I WOULD LIKE ESCALATE THIS INCIDENT TO DETERMINE THE CAUSE FOR MYSELF AND OTHERS AND TO PREVENT FUTURE OCCURRENCES.
Corrective Action:
I BOUGHT MY 2018 STELVIO IN DEC 2017. I THOUGHT IT WAS ODD THE CAR NEEDED A SOFTWARE UPDATE ONLY ABOUT THREE DAYS AFTER HAVING IT - NOW AFTER RESEARCHING I'VE LEARNED MANY PEOPLE HAVE BROUGHT THEIR NEW ALFA ROMEOS IN FOR "SOFTWARE UPDATES" RELATED TO ALL THE SENSORS AND ELECTRICAL SYSTEMS. MY CAR CURRENTLY HAS ABOUT 5K MILES ON IT AND IN THOSE MILES I HAVE EXPERIENCED ON ABOUT 3 OR 4 OCCASIONS A WARNING MESSAGE ON MY DISPLAY THAT READS "GEAR SELECTOR MALFUNCTION" OR "AUTOMATIC TRANSMISSION FAILURE". THE MESSAGE ALSO TELLS ME FOR BOTH ISSUES NOT TO SHIFT OUT OF "DRIVE". AFTER ABOUT 10 SECONDS THE ERROR WENT AWAY. I THOUGHT IT WAS A FLUKE BECAUSE DURING THAT MOMENT I NEVER FELT ANY DIFFERENCE OR EXPERIENCED ANYTHING STRANGE. HOWEVER, I WAS IN A COLLISION WITH A STATIONARY OBJECT (A METAL BARRIER POLE IN A PARKING LOT). I PUT THE VEHICLE IN REVERSE, THE VEHICLE INDICATED IT WAS IN REVERSE AND THE REAR CAMERA DISPLAYED ALONG WITH THE OVERHEAD PICTURE OF THE VEHICLE WITH THE SENSOR LAYOUT. I PROCEEDED TO BACK UP BY PUSHING THE THROTTLE AND THE VEHICLE LAUNCHED FORWARD WITH A HUGE AMOUNT OF FORCE. I STRUCK THE POLE. NO ONE WAS INJURED. NO PROPERTY DAMAGE OTHER THAN TO MY VEHICLE. INITIAL ASSESSMENT IS METAL BUMPER REPLACEMENT, RADIATOR AND COOLING. BUT AIRBAGS NEVER DEPLOYED. HOWEVER THE SENSORS NEVER INDICATED I WAS NEAR AN OBJECT EITHER WHILE I WAS CLEARLY IN REVERSE. AFTER RESEARCH I FOUND THERE HAVE BEEN A SLEW OF ELECTRICAL ISSUES AS ALFAS ARE DRIVE BY WIRE AND USE SENSORS AND SOFTWARE TO RUN THE VEHICLE AND PEOPLE ARE REPORTING BAD BATTERIES WHICH ARE CAUSING FAULTS. I BELIEVE MY FAULT HAS TO DO WITH A BAD BATTERY WITH LOW VOLTAGE AND MY SENSORS AND SOFTWARE ARE NOT UP TO DATE WHICH I SHOULD BE NOTIFIED ABOUT. I'VE FILED AN INSURANCE CLAIM HOWEVER I WOULD LIKE ESCALATE THIS INCIDENT TO DETERMINE THE CAUSE FOR MYSELF AND OTHERS AND TO PREVENT FUTURE OCCURRENCES.
Additional Notes:
I BOUGHT MY 2018 STELVIO IN DEC 2017. I THOUGHT IT WAS ODD THE CAR NEEDED A SOFTWARE UPDATE ONLY ABOUT THREE DAYS AFTER HAVING IT - NOW AFTER RESEARCHING I'VE LEARNED MANY PEOPLE HAVE BROUGHT THEIR NEW ALFA ROMEOS IN FOR "SOFTWARE UPDATES" RELATED TO ALL THE SENSORS AND ELECTRICAL SYSTEMS. MY CAR CURRENTLY HAS ABOUT 5K MILES ON IT AND IN THOSE MILES I HAVE EXPERIENCED ON ABOUT 3 OR 4 OCCASIONS A WARNING MESSAGE ON MY DISPLAY THAT READS "GEAR SELECTOR MALFUNCTION" OR "AUTOMATIC TRANSMISSION FAILURE". THE MESSAGE ALSO TELLS ME FOR BOTH ISSUES NOT TO SHIFT OUT OF "DRIVE". AFTER ABOUT 10 SECONDS THE ERROR WENT AWAY. I THOUGHT IT WAS A FLUKE BECAUSE DURING THAT MOMENT I NEVER FELT ANY DIFFERENCE OR EXPERIENCED ANYTHING STRANGE. HOWEVER, I WAS IN A COLLISION WITH A STATIONARY OBJECT (A METAL BARRIER POLE IN A PARKING LOT). I PUT THE VEHICLE IN REVERSE, THE VEHICLE INDICATED IT WAS IN REVERSE AND THE REAR CAMERA DISPLAYED ALONG WITH THE OVERHEAD PICTURE OF THE VEHICLE WITH THE SENSOR LAYOUT. I PROCEEDED TO BACK UP BY PUSHING THE THROTTLE AND THE VEHICLE LAUNCHED FORWARD WITH A HUGE AMOUNT OF FORCE. I STRUCK THE POLE. NO ONE WAS INJURED. NO PROPERTY DAMAGE OTHER THAN TO MY VEHICLE. INITIAL ASSESSMENT IS METAL BUMPER REPLACEMENT, RADIATOR AND COOLING. BUT AIRBAGS NEVER DEPLOYED. HOWEVER THE SENSORS NEVER INDICATED I WAS NEAR AN OBJECT EITHER WHILE I WAS CLEARLY IN REVERSE. AFTER RESEARCH I FOUND THERE HAVE BEEN A SLEW OF ELECTRICAL ISSUES AS ALFAS ARE DRIVE BY WIRE AND USE SENSORS AND SOFTWARE TO RUN THE VEHICLE AND PEOPLE ARE REPORTING BAD BATTERIES WHICH ARE CAUSING FAULTS. I BELIEVE MY FAULT HAS TO DO WITH A BAD BATTERY WITH LOW VOLTAGE AND MY SENSORS AND SOFTWARE ARE NOT UP TO DATE WHICH I SHOULD BE NOTIFIED ABOUT. I'VE FILED AN INSURANCE CLAIM HOWEVER I WOULD LIKE ESCALATE THIS INCIDENT TO DETERMINE THE CAUSE FOR MYSELF AND OTHERS AND TO PREVENT FUTURE OCCURRENCES.
Mfg Campaign: 11088728
Recall Date: Apr 17, 2018
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I BOUGHT MY 2018 STELVIO IN DEC 2017. I THOUGHT IT WAS ODD THE CAR NEEDED A SOFTWARE UPDATE ONLY ABOUT THREE DAYS AFTER HAVING IT - NOW AFTER RESEARCHING I'VE LEARNED MANY PEOPLE HAVE BROUGHT THEIR NEW ALFA ROMEOS IN FOR "SOFTWARE UPDATES" RELATED TO ALL THE SENSORS AND ELECTRICAL SYSTEMS. MY CAR CURRENTLY HAS ABOUT 5K MILES ON IT AND IN THOSE MILES I HAVE EXPERIENCED ON ABOUT 3 OR 4 OCCASIONS A WARNING MESSAGE ON MY DISPLAY THAT READS "GEAR SELECTOR MALFUNCTION" OR "AUTOMATIC TRANSMISSION FAILURE". THE MESSAGE ALSO TELLS ME FOR BOTH ISSUES NOT TO SHIFT OUT OF "DRIVE". AFTER ABOUT 10 SECONDS THE ERROR WENT AWAY. I THOUGHT IT WAS A FLUKE BECAUSE DURING THAT MOMENT I NEVER FELT ANY DIFFERENCE OR EXPERIENCED ANYTHING STRANGE. HOWEVER, I WAS IN A COLLISION WITH A STATIONARY OBJECT (A METAL BARRIER POLE IN A PARKING LOT). I PUT THE VEHICLE IN REVERSE, THE VEHICLE INDICATED IT WAS IN REVERSE AND THE REAR CAMERA DISPLAYED ALONG WITH THE OVERHEAD PICTURE OF THE VEHICLE WITH THE SENSOR LAYOUT. I PROCEEDED TO BACK UP BY PUSHING THE THROTTLE AND THE VEHICLE LAUNCHED FORWARD WITH A HUGE AMOUNT OF FORCE. I STRUCK THE POLE. NO ONE WAS INJURED. NO PROPERTY DAMAGE OTHER THAN TO MY VEHICLE. INITIAL ASSESSMENT IS METAL BUMPER REPLACEMENT, RADIATOR AND COOLING. BUT AIRBAGS NEVER DEPLOYED. HOWEVER THE SENSORS NEVER INDICATED I WAS NEAR AN OBJECT EITHER WHILE I WAS CLEARLY IN REVERSE. AFTER RESEARCH I FOUND THERE HAVE BEEN A SLEW OF ELECTRICAL ISSUES AS ALFAS ARE DRIVE BY WIRE AND USE SENSORS AND SOFTWARE TO RUN THE VEHICLE AND PEOPLE ARE REPORTING BAD BATTERIES WHICH ARE CAUSING FAULTS. I BELIEVE MY FAULT HAS TO DO WITH A BAD BATTERY WITH LOW VOLTAGE AND MY SENSORS AND SOFTWARE ARE NOT UP TO DATE WHICH I SHOULD BE NOTIFIED ABOUT. I'VE FILED AN INSURANCE CLAIM HOWEVER I WOULD LIKE ESCALATE THIS INCIDENT TO DETERMINE THE CAUSE FOR MYSELF AND OTHERS AND TO PREVENT FUTURE OCCURRENCES.
Corrective Action:
I BOUGHT MY 2018 STELVIO IN DEC 2017. I THOUGHT IT WAS ODD THE CAR NEEDED A SOFTWARE UPDATE ONLY ABOUT THREE DAYS AFTER HAVING IT - NOW AFTER RESEARCHING I'VE LEARNED MANY PEOPLE HAVE BROUGHT THEIR NEW ALFA ROMEOS IN FOR "SOFTWARE UPDATES" RELATED TO ALL THE SENSORS AND ELECTRICAL SYSTEMS. MY CAR CURRENTLY HAS ABOUT 5K MILES ON IT AND IN THOSE MILES I HAVE EXPERIENCED ON ABOUT 3 OR 4 OCCASIONS A WARNING MESSAGE ON MY DISPLAY THAT READS "GEAR SELECTOR MALFUNCTION" OR "AUTOMATIC TRANSMISSION FAILURE". THE MESSAGE ALSO TELLS ME FOR BOTH ISSUES NOT TO SHIFT OUT OF "DRIVE". AFTER ABOUT 10 SECONDS THE ERROR WENT AWAY. I THOUGHT IT WAS A FLUKE BECAUSE DURING THAT MOMENT I NEVER FELT ANY DIFFERENCE OR EXPERIENCED ANYTHING STRANGE. HOWEVER, I WAS IN A COLLISION WITH A STATIONARY OBJECT (A METAL BARRIER POLE IN A PARKING LOT). I PUT THE VEHICLE IN REVERSE, THE VEHICLE INDICATED IT WAS IN REVERSE AND THE REAR CAMERA DISPLAYED ALONG WITH THE OVERHEAD PICTURE OF THE VEHICLE WITH THE SENSOR LAYOUT. I PROCEEDED TO BACK UP BY PUSHING THE THROTTLE AND THE VEHICLE LAUNCHED FORWARD WITH A HUGE AMOUNT OF FORCE. I STRUCK THE POLE. NO ONE WAS INJURED. NO PROPERTY DAMAGE OTHER THAN TO MY VEHICLE. INITIAL ASSESSMENT IS METAL BUMPER REPLACEMENT, RADIATOR AND COOLING. BUT AIRBAGS NEVER DEPLOYED. HOWEVER THE SENSORS NEVER INDICATED I WAS NEAR AN OBJECT EITHER WHILE I WAS CLEARLY IN REVERSE. AFTER RESEARCH I FOUND THERE HAVE BEEN A SLEW OF ELECTRICAL ISSUES AS ALFAS ARE DRIVE BY WIRE AND USE SENSORS AND SOFTWARE TO RUN THE VEHICLE AND PEOPLE ARE REPORTING BAD BATTERIES WHICH ARE CAUSING FAULTS. I BELIEVE MY FAULT HAS TO DO WITH A BAD BATTERY WITH LOW VOLTAGE AND MY SENSORS AND SOFTWARE ARE NOT UP TO DATE WHICH I SHOULD BE NOTIFIED ABOUT. I'VE FILED AN INSURANCE CLAIM HOWEVER I WOULD LIKE ESCALATE THIS INCIDENT TO DETERMINE THE CAUSE FOR MYSELF AND OTHERS AND TO PREVENT FUTURE OCCURRENCES.
Additional Notes:
I BOUGHT MY 2018 STELVIO IN DEC 2017. I THOUGHT IT WAS ODD THE CAR NEEDED A SOFTWARE UPDATE ONLY ABOUT THREE DAYS AFTER HAVING IT - NOW AFTER RESEARCHING I'VE LEARNED MANY PEOPLE HAVE BROUGHT THEIR NEW ALFA ROMEOS IN FOR "SOFTWARE UPDATES" RELATED TO ALL THE SENSORS AND ELECTRICAL SYSTEMS. MY CAR CURRENTLY HAS ABOUT 5K MILES ON IT AND IN THOSE MILES I HAVE EXPERIENCED ON ABOUT 3 OR 4 OCCASIONS A WARNING MESSAGE ON MY DISPLAY THAT READS "GEAR SELECTOR MALFUNCTION" OR "AUTOMATIC TRANSMISSION FAILURE". THE MESSAGE ALSO TELLS ME FOR BOTH ISSUES NOT TO SHIFT OUT OF "DRIVE". AFTER ABOUT 10 SECONDS THE ERROR WENT AWAY. I THOUGHT IT WAS A FLUKE BECAUSE DURING THAT MOMENT I NEVER FELT ANY DIFFERENCE OR EXPERIENCED ANYTHING STRANGE. HOWEVER, I WAS IN A COLLISION WITH A STATIONARY OBJECT (A METAL BARRIER POLE IN A PARKING LOT). I PUT THE VEHICLE IN REVERSE, THE VEHICLE INDICATED IT WAS IN REVERSE AND THE REAR CAMERA DISPLAYED ALONG WITH THE OVERHEAD PICTURE OF THE VEHICLE WITH THE SENSOR LAYOUT. I PROCEEDED TO BACK UP BY PUSHING THE THROTTLE AND THE VEHICLE LAUNCHED FORWARD WITH A HUGE AMOUNT OF FORCE. I STRUCK THE POLE. NO ONE WAS INJURED. NO PROPERTY DAMAGE OTHER THAN TO MY VEHICLE. INITIAL ASSESSMENT IS METAL BUMPER REPLACEMENT, RADIATOR AND COOLING. BUT AIRBAGS NEVER DEPLOYED. HOWEVER THE SENSORS NEVER INDICATED I WAS NEAR AN OBJECT EITHER WHILE I WAS CLEARLY IN REVERSE. AFTER RESEARCH I FOUND THERE HAVE BEEN A SLEW OF ELECTRICAL ISSUES AS ALFAS ARE DRIVE BY WIRE AND USE SENSORS AND SOFTWARE TO RUN THE VEHICLE AND PEOPLE ARE REPORTING BAD BATTERIES WHICH ARE CAUSING FAULTS. I BELIEVE MY FAULT HAS TO DO WITH A BAD BATTERY WITH LOW VOLTAGE AND MY SENSORS AND SOFTWARE ARE NOT UP TO DATE WHICH I SHOULD BE NOTIFIED ABOUT. I'VE FILED AN INSURANCE CLAIM HOWEVER I WOULD LIKE ESCALATE THIS INCIDENT TO DETERMINE THE CAUSE FOR MYSELF AND OTHERS AND TO PREVENT FUTURE OCCURRENCES.
Mfg Campaign: 11088728
Recall Date: Apr 17, 2018
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