Complaints & Recalls
Official Safety Recalls - Important!
37 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: KGC, KGD
Recall Date: Dec 18, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2015-2020 Acura TLX, 2016-2020 Acura MDX, 2016 and 2018-2019 Pilot, 2017 and 2019 Ridgeline, and 2018-2019 Odyssey vehicles. Due to a manufacturing error, the connecting rod bearing in the engine may wear and seize, damaging the engine.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: XG1, GG0
Recall Date: Nov 13, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2016-2018 Acura MDX, 2015-2019 Acura TLX and 2015-2017 Honda Accord vehicles, equipped with a 3.5L V6 engine. Particulates in fuel may adhere to the internal components of the fuel pump, reducing its performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: N3X, P3W
Recall Date: Jan 29, 2019
Consumer Complaints
127 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I am concerned because the 2018 TLX Acura I purchased is having stalling and starting issues . When I first purchased the car and it had fewer than 17,000 miles problems appeared with the lights coming on, parking break and emission issues. It had to be repaired 3 times. The recalled Fuel system/fuel pump (recall # 19v060000) was replaced in Feb. 2020, which I hoped fixed any mysterious stalling. The first time it stalled I was in a COVID parade at work to support the community. It started up and I did not think about it again. That was in the spring of 2020. Again on Thurs., July 8,2021 the battery light came on and the car stalled while I went to push the gas peddle to go at a light that turned green (It occurred twice in one day). Instead the car stalled. I went to restart, first it said stuck in gear, then it was fine. The dealer claims it is because the gear selector switch had crumbs and too much dirt in it. I find it strange that Acura left such a vulnerable part exposed to elements with cup holders next to it and in a society that has a drive-thru for almost any food. Approximately one week before I got the same messages when pulling into a parking spot just before stopping. I restarted the car and it was fine. Also on May 24, 2021 my car, which had 71,657 miles had another issue with the Green key light flashing and the car did not start. The dealer replaced the control unit for keyless entry. It first appeared when my brother couldn't start my car. He told me and I went to start the car and it was fine. He was not familiar with my car and I thought maybe he didn't hold the brake to start it. Not long after I went to leave for work in the morning and the car did not start at all. I saw the blinking key. my car was towed to the dealer and repaired it. I have never had a car with this type of repeated problem of stalling and not starting. It may be different parts, but are they band aids for something bigger?
Corrective Action:
I am concerned because the 2018 TLX Acura I purchased is having stalling and starting issues . When I first purchased the car and it had fewer than 17,000 miles problems appeared with the lights coming on, parking break and emission issues. It had to be repaired 3 times. The recalled Fuel system/fuel pump (recall # 19v060000) was replaced in Feb. 2020, which I hoped fixed any mysterious stalling. The first time it stalled I was in a COVID parade at work to support the community. It started up and I did not think about it again. That was in the spring of 2020. Again on Thurs., July 8,2021 the battery light came on and the car stalled while I went to push the gas peddle to go at a light that turned green (It occurred twice in one day). Instead the car stalled. I went to restart, first it said stuck in gear, then it was fine. The dealer claims it is because the gear selector switch had crumbs and too much dirt in it. I find it strange that Acura left such a vulnerable part exposed to elements with cup holders next to it and in a society that has a drive-thru for almost any food. Approximately one week before I got the same messages when pulling into a parking spot just before stopping. I restarted the car and it was fine. Also on May 24, 2021 my car, which had 71,657 miles had another issue with the Green key light flashing and the car did not start. The dealer replaced the control unit for keyless entry. It first appeared when my brother couldn't start my car. He told me and I went to start the car and it was fine. He was not familiar with my car and I thought maybe he didn't hold the brake to start it. Not long after I went to leave for work in the morning and the car did not start at all. I saw the blinking key. my car was towed to the dealer and repaired it. I have never had a car with this type of repeated problem of stalling and not starting. It may be different parts, but are they band aids for something bigger?
Additional Notes:
I am concerned because the 2018 TLX Acura I purchased is having stalling and starting issues . When I first purchased the car and it had fewer than 17,000 miles problems appeared with the lights coming on, parking break and emission issues. It had to be repaired 3 times. The recalled Fuel system/fuel pump (recall # 19v060000) was replaced in Feb. 2020, which I hoped fixed any mysterious stalling. The first time it stalled I was in a COVID parade at work to support the community. It started up and I did not think about it again. That was in the spring of 2020. Again on Thurs., July 8,2021 the battery light came on and the car stalled while I went to push the gas peddle to go at a light that turned green (It occurred twice in one day). Instead the car stalled. I went to restart, first it said stuck in gear, then it was fine. The dealer claims it is because the gear selector switch had crumbs and too much dirt in it. I find it strange that Acura left such a vulnerable part exposed to elements with cup holders next to it and in a society that has a drive-thru for almost any food. Approximately one week before I got the same messages when pulling into a parking spot just before stopping. I restarted the car and it was fine. Also on May 24, 2021 my car, which had 71,657 miles had another issue with the Green key light flashing and the car did not start. The dealer replaced the control unit for keyless entry. It first appeared when my brother couldn't start my car. He told me and I went to start the car and it was fine. He was not familiar with my car and I thought maybe he didn't hold the brake to start it. Not long after I went to leave for work in the morning and the car did not start at all. I saw the blinking key. my car was towed to the dealer and repaired it. I have never had a car with this type of repeated problem of stalling and not starting. It may be different parts, but are they band aids for something bigger?
Mfg Campaign: 11424160
Recall Date: Jul 10, 2021
Honda (american Honda Motor Co.)
Defect Description:
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
Potential Consequences:
On June 1, 2021 at about 9 p.m. the hood popped up, then the truck latch, the speedometer was reading a different speed than the cruise control without any interference, and the bluetooth and entertainment center were not operating correctly, yet no codes or warning lights. On resuming travel on I-80 a semi started flashing his lights and veered out of the way so I slowed, and the parking brake engaged without my use of the parking brake as I was travelling at 80 mph, slowed to 45 with the semi. Struck a road marker and the wheels were locked up on the interstate and steam appeared along along the windshield and passenger window with some whining from transmission. I notified Acura (Montreal) from alongside the interstate. Research revealed that this problem has been reported in many different types of Acura since 2015. There were many warning lamps that appeared after the lock-up with two messages "Emission System Problems" and "Electric Parking Brake Problem" with the mileage at 43k. When I tried to move the car individual wheels locked up, first driver rear, then front passenger, followed by front driver and rear passenger. There was smoke coming out from the wheels, and the front bumper has physical damage. Seeing this problem existed for years, and not the seriousness and intensity of the problem grew it is hard to understand how Acura and the NHTSA cannot issue a recall when this could have been a serious calamity on a major interstate causing loss of life, injury and serious interruption with interstate commerce. The vehicle was towed to Acura dealership in Reno on June 2, 2021 and the dealership's service department has been very helpful.
Corrective Action:
On June 1, 2021 at about 9 p.m. the hood popped up, then the truck latch, the speedometer was reading a different speed than the cruise control without any interference, and the bluetooth and entertainment center were not operating correctly, yet no codes or warning lights. On resuming travel on I-80 a semi started flashing his lights and veered out of the way so I slowed, and the parking brake engaged without my use of the parking brake as I was travelling at 80 mph, slowed to 45 with the semi. Struck a road marker and the wheels were locked up on the interstate and steam appeared along along the windshield and passenger window with some whining from transmission. I notified Acura (Montreal) from alongside the interstate. Research revealed that this problem has been reported in many different types of Acura since 2015. There were many warning lamps that appeared after the lock-up with two messages "Emission System Problems" and "Electric Parking Brake Problem" with the mileage at 43k. When I tried to move the car individual wheels locked up, first driver rear, then front passenger, followed by front driver and rear passenger. There was smoke coming out from the wheels, and the front bumper has physical damage. Seeing this problem existed for years, and not the seriousness and intensity of the problem grew it is hard to understand how Acura and the NHTSA cannot issue a recall when this could have been a serious calamity on a major interstate causing loss of life, injury and serious interruption with interstate commerce. The vehicle was towed to Acura dealership in Reno on June 2, 2021 and the dealership's service department has been very helpful.
Additional Notes:
On June 1, 2021 at about 9 p.m. the hood popped up, then the truck latch, the speedometer was reading a different speed than the cruise control without any interference, and the bluetooth and entertainment center were not operating correctly, yet no codes or warning lights. On resuming travel on I-80 a semi started flashing his lights and veered out of the way so I slowed, and the parking brake engaged without my use of the parking brake as I was travelling at 80 mph, slowed to 45 with the semi. Struck a road marker and the wheels were locked up on the interstate and steam appeared along along the windshield and passenger window with some whining from transmission. I notified Acura (Montreal) from alongside the interstate. Research revealed that this problem has been reported in many different types of Acura since 2015. There were many warning lamps that appeared after the lock-up with two messages "Emission System Problems" and "Electric Parking Brake Problem" with the mileage at 43k. When I tried to move the car individual wheels locked up, first driver rear, then front passenger, followed by front driver and rear passenger. There was smoke coming out from the wheels, and the front bumper has physical damage. Seeing this problem existed for years, and not the seriousness and intensity of the problem grew it is hard to understand how Acura and the NHTSA cannot issue a recall when this could have been a serious calamity on a major interstate causing loss of life, injury and serious interruption with interstate commerce. The vehicle was towed to Acura dealership in Reno on June 2, 2021 and the dealership's service department has been very helpful.
Mfg Campaign: 11419428
Recall Date: Jun 2, 2021
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
WHEN DRIVING AS GEAR CHANGES WHILE HITTING THE GAS ,MY CAR JULTS AS IF GAS I RAN OUT OF GAS AND HARD ENOUGH TO MAKE ME FEEL LIKE IM GETTING WIPLASH AND DOSE IT AROUND 25MPH AND 55-60 MPH AND RPM WIL JUMP AND GO BACK TO NORMAL
Corrective Action:
WHEN DRIVING AS GEAR CHANGES WHILE HITTING THE GAS ,MY CAR JULTS AS IF GAS I RAN OUT OF GAS AND HARD ENOUGH TO MAKE ME FEEL LIKE IM GETTING WIPLASH AND DOSE IT AROUND 25MPH AND 55-60 MPH AND RPM WIL JUMP AND GO BACK TO NORMAL
Additional Notes:
WHEN DRIVING AS GEAR CHANGES WHILE HITTING THE GAS ,MY CAR JULTS AS IF GAS I RAN OUT OF GAS AND HARD ENOUGH TO MAKE ME FEEL LIKE IM GETTING WIPLASH AND DOSE IT AROUND 25MPH AND 55-60 MPH AND RPM WIL JUMP AND GO BACK TO NORMAL
Mfg Campaign: 11398274
Recall Date: Feb 28, 2021
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHEN DRIVING AS GEAR CHANGES WHILE HITTING THE GAS ,MY CAR JULTS AS IF GAS I RAN OUT OF GAS AND HARD ENOUGH TO MAKE ME FEEL LIKE IM GETTING WIPLASH AND DOSE IT AROUND 25MPH AND 55-60 MPH AND RPM WIL JUMP AND GO BACK TO NORMAL
Corrective Action:
WHEN DRIVING AS GEAR CHANGES WHILE HITTING THE GAS ,MY CAR JULTS AS IF GAS I RAN OUT OF GAS AND HARD ENOUGH TO MAKE ME FEEL LIKE IM GETTING WIPLASH AND DOSE IT AROUND 25MPH AND 55-60 MPH AND RPM WIL JUMP AND GO BACK TO NORMAL
Additional Notes:
WHEN DRIVING AS GEAR CHANGES WHILE HITTING THE GAS ,MY CAR JULTS AS IF GAS I RAN OUT OF GAS AND HARD ENOUGH TO MAKE ME FEEL LIKE IM GETTING WIPLASH AND DOSE IT AROUND 25MPH AND 55-60 MPH AND RPM WIL JUMP AND GO BACK TO NORMAL
Mfg Campaign: 11398274
Recall Date: Feb 28, 2021
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
THE TRANSMISSION HAVE NOTICE OF VIBRATION AND ROUGH SHIFTING BETWEEN 30 TO 45 MPH.
Corrective Action:
THE TRANSMISSION HAVE NOTICE OF VIBRATION AND ROUGH SHIFTING BETWEEN 30 TO 45 MPH.
Additional Notes:
THE TRANSMISSION HAVE NOTICE OF VIBRATION AND ROUGH SHIFTING BETWEEN 30 TO 45 MPH.
Mfg Campaign: 11360895
Recall Date: Sep 24, 2020
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I BOUGHT THIS CAR ON OCTOBER 7, 2017 AND BY DECEMBER 22,2017 (DEALER REPORT ATTACHED), I HAD ALREADY EXPERIENCED AND REPORTED FOR THE FIRST TIME THE MALFUNCTIONING INFOTAINMENT SYSTEM ON MY 2018 ACURA TLX. THIS ISSUE IS ONGOING. THE TECHNOLOGICAL FLAW (PICTURES ATTACHED) IS THAT THE INFOTAINMENT SCREEN WILL FREEZE DURING OPERATION OF THE VEHICLE. THIS IMPACTS SEVERAL ESSENTIAL SAFETY AND DRIVING CAPABILITIES. WHEN THE SCREEN IS FROZEN, THE BACKUP CAMERA FAILS TO DISPLAY AS THE FROZEN SCREEN WILL NOT UNFREEZE UNTIL THE CAR IS TURNED OFF AND BACK ON. THIS MEANS THAT YOU HAVE TO PARK ON THE SIDE OF THE ROAD TO RESET THE SYSTEM. THIS FREEZE ALSO CAUSES YOUR PROGRAMMED GPS ROUTE (ON-SCREEN AND VOICE DIRECTIONS) TO GO HAYWIRE AND COMPLETELY FAIL, AGAIN REQUIRING YOU TO LEAVE THE ROAD AND FIND A PLACE TO PARK, TURN OFF THE CAR AND TURN IT BACK ON. ON SEVERAL OCCASIONS, I HAVE BEEN ON FAMILY ROAD TRIPS AND THE INFOTAINMENT HAS FROZEN AND I HAVE HAD TO LEAVE THE HIGHWAY AND RESET THE SYSTEM. THIS IS DANGEROUS FOR ME AND OTHERS GIVEN THE TERRAIN IS UNKNOWN AND DRIVING (ESPECIALLY AT NIGHT) CARRIES A LOT OF RISK. I HAVE ATTEMPTED TO ADDRESS THIS ISSUE NUMEROUS TIMES WITH FIVE DEALERS IN THE SAN FRANCISCO BAY AREA. NONE OF THEM HAVE TAKEN ACCOUNTABILITY NOR ACKNOWLEDGED MY PROBLEM, SAYING THEY CANNOT REPLICATE IT. HOWEVER, I HAVE NOTICED THE INFOTAINMENT FREEZINGS TEND TO OCCUR ON RELATIVELY LONGER DRIVES. THIS INFOTAINMENT DEFECT IS NOT UNIQUE, THERE ARE SEVERAL COMPLAINTS AND ONGOING LAWSUITS REGARDING THE INFOTAINMENT SYSTEMS IN ACURA TLX AND RDX OF VARIOUS YEARS (2019-2020), BUT MY MODEL'S YEAR HAS NOT BEEN ADDRESSED. MY FAMILY AND I DO NOT FEEL SAFE IN THIS CAR. I BOUGHT IT WHEN IT JUST CAME OUT AND IT HAS BEEN A DISAPPOINTMENT, COMPOUNDED BY THE LOW-QUALITY CUSTOMER SERVICE THAT HAS CONSISTENTLY IGNORED ME FOR THE PAST 2+ YEARS BECAUSE THEY CLAIM THEY CANNOT REPLICATE IT. *TR
Corrective Action:
I BOUGHT THIS CAR ON OCTOBER 7, 2017 AND BY DECEMBER 22,2017 (DEALER REPORT ATTACHED), I HAD ALREADY EXPERIENCED AND REPORTED FOR THE FIRST TIME THE MALFUNCTIONING INFOTAINMENT SYSTEM ON MY 2018 ACURA TLX. THIS ISSUE IS ONGOING. THE TECHNOLOGICAL FLAW (PICTURES ATTACHED) IS THAT THE INFOTAINMENT SCREEN WILL FREEZE DURING OPERATION OF THE VEHICLE. THIS IMPACTS SEVERAL ESSENTIAL SAFETY AND DRIVING CAPABILITIES. WHEN THE SCREEN IS FROZEN, THE BACKUP CAMERA FAILS TO DISPLAY AS THE FROZEN SCREEN WILL NOT UNFREEZE UNTIL THE CAR IS TURNED OFF AND BACK ON. THIS MEANS THAT YOU HAVE TO PARK ON THE SIDE OF THE ROAD TO RESET THE SYSTEM. THIS FREEZE ALSO CAUSES YOUR PROGRAMMED GPS ROUTE (ON-SCREEN AND VOICE DIRECTIONS) TO GO HAYWIRE AND COMPLETELY FAIL, AGAIN REQUIRING YOU TO LEAVE THE ROAD AND FIND A PLACE TO PARK, TURN OFF THE CAR AND TURN IT BACK ON. ON SEVERAL OCCASIONS, I HAVE BEEN ON FAMILY ROAD TRIPS AND THE INFOTAINMENT HAS FROZEN AND I HAVE HAD TO LEAVE THE HIGHWAY AND RESET THE SYSTEM. THIS IS DANGEROUS FOR ME AND OTHERS GIVEN THE TERRAIN IS UNKNOWN AND DRIVING (ESPECIALLY AT NIGHT) CARRIES A LOT OF RISK. I HAVE ATTEMPTED TO ADDRESS THIS ISSUE NUMEROUS TIMES WITH FIVE DEALERS IN THE SAN FRANCISCO BAY AREA. NONE OF THEM HAVE TAKEN ACCOUNTABILITY NOR ACKNOWLEDGED MY PROBLEM, SAYING THEY CANNOT REPLICATE IT. HOWEVER, I HAVE NOTICED THE INFOTAINMENT FREEZINGS TEND TO OCCUR ON RELATIVELY LONGER DRIVES. THIS INFOTAINMENT DEFECT IS NOT UNIQUE, THERE ARE SEVERAL COMPLAINTS AND ONGOING LAWSUITS REGARDING THE INFOTAINMENT SYSTEMS IN ACURA TLX AND RDX OF VARIOUS YEARS (2019-2020), BUT MY MODEL'S YEAR HAS NOT BEEN ADDRESSED. MY FAMILY AND I DO NOT FEEL SAFE IN THIS CAR. I BOUGHT IT WHEN IT JUST CAME OUT AND IT HAS BEEN A DISAPPOINTMENT, COMPOUNDED BY THE LOW-QUALITY CUSTOMER SERVICE THAT HAS CONSISTENTLY IGNORED ME FOR THE PAST 2+ YEARS BECAUSE THEY CLAIM THEY CANNOT REPLICATE IT. *TR
Additional Notes:
I BOUGHT THIS CAR ON OCTOBER 7, 2017 AND BY DECEMBER 22,2017 (DEALER REPORT ATTACHED), I HAD ALREADY EXPERIENCED AND REPORTED FOR THE FIRST TIME THE MALFUNCTIONING INFOTAINMENT SYSTEM ON MY 2018 ACURA TLX. THIS ISSUE IS ONGOING. THE TECHNOLOGICAL FLAW (PICTURES ATTACHED) IS THAT THE INFOTAINMENT SCREEN WILL FREEZE DURING OPERATION OF THE VEHICLE. THIS IMPACTS SEVERAL ESSENTIAL SAFETY AND DRIVING CAPABILITIES. WHEN THE SCREEN IS FROZEN, THE BACKUP CAMERA FAILS TO DISPLAY AS THE FROZEN SCREEN WILL NOT UNFREEZE UNTIL THE CAR IS TURNED OFF AND BACK ON. THIS MEANS THAT YOU HAVE TO PARK ON THE SIDE OF THE ROAD TO RESET THE SYSTEM. THIS FREEZE ALSO CAUSES YOUR PROGRAMMED GPS ROUTE (ON-SCREEN AND VOICE DIRECTIONS) TO GO HAYWIRE AND COMPLETELY FAIL, AGAIN REQUIRING YOU TO LEAVE THE ROAD AND FIND A PLACE TO PARK, TURN OFF THE CAR AND TURN IT BACK ON. ON SEVERAL OCCASIONS, I HAVE BEEN ON FAMILY ROAD TRIPS AND THE INFOTAINMENT HAS FROZEN AND I HAVE HAD TO LEAVE THE HIGHWAY AND RESET THE SYSTEM. THIS IS DANGEROUS FOR ME AND OTHERS GIVEN THE TERRAIN IS UNKNOWN AND DRIVING (ESPECIALLY AT NIGHT) CARRIES A LOT OF RISK. I HAVE ATTEMPTED TO ADDRESS THIS ISSUE NUMEROUS TIMES WITH FIVE DEALERS IN THE SAN FRANCISCO BAY AREA. NONE OF THEM HAVE TAKEN ACCOUNTABILITY NOR ACKNOWLEDGED MY PROBLEM, SAYING THEY CANNOT REPLICATE IT. HOWEVER, I HAVE NOTICED THE INFOTAINMENT FREEZINGS TEND TO OCCUR ON RELATIVELY LONGER DRIVES. THIS INFOTAINMENT DEFECT IS NOT UNIQUE, THERE ARE SEVERAL COMPLAINTS AND ONGOING LAWSUITS REGARDING THE INFOTAINMENT SYSTEMS IN ACURA TLX AND RDX OF VARIOUS YEARS (2019-2020), BUT MY MODEL'S YEAR HAS NOT BEEN ADDRESSED. MY FAMILY AND I DO NOT FEEL SAFE IN THIS CAR. I BOUGHT IT WHEN IT JUST CAME OUT AND IT HAS BEEN A DISAPPOINTMENT, COMPOUNDED BY THE LOW-QUALITY CUSTOMER SERVICE THAT HAS CONSISTENTLY IGNORED ME FOR THE PAST 2+ YEARS BECAUSE THEY CLAIM THEY CANNOT REPLICATE IT. *TR
Mfg Campaign: 11330824
Recall Date: Jun 25, 2020
Honda (american Honda Motor Co.)
Defect Description:
EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
Potential Consequences:
I BOUGHT THIS CAR ON OCTOBER 7, 2017 AND BY DECEMBER 22,2017 (DEALER REPORT ATTACHED), I HAD ALREADY EXPERIENCED AND REPORTED FOR THE FIRST TIME THE MALFUNCTIONING INFOTAINMENT SYSTEM ON MY 2018 ACURA TLX. THIS ISSUE IS ONGOING. THE TECHNOLOGICAL FLAW (PICTURES ATTACHED) IS THAT THE INFOTAINMENT SCREEN WILL FREEZE DURING OPERATION OF THE VEHICLE. THIS IMPACTS SEVERAL ESSENTIAL SAFETY AND DRIVING CAPABILITIES. WHEN THE SCREEN IS FROZEN, THE BACKUP CAMERA FAILS TO DISPLAY AS THE FROZEN SCREEN WILL NOT UNFREEZE UNTIL THE CAR IS TURNED OFF AND BACK ON. THIS MEANS THAT YOU HAVE TO PARK ON THE SIDE OF THE ROAD TO RESET THE SYSTEM. THIS FREEZE ALSO CAUSES YOUR PROGRAMMED GPS ROUTE (ON-SCREEN AND VOICE DIRECTIONS) TO GO HAYWIRE AND COMPLETELY FAIL, AGAIN REQUIRING YOU TO LEAVE THE ROAD AND FIND A PLACE TO PARK, TURN OFF THE CAR AND TURN IT BACK ON. ON SEVERAL OCCASIONS, I HAVE BEEN ON FAMILY ROAD TRIPS AND THE INFOTAINMENT HAS FROZEN AND I HAVE HAD TO LEAVE THE HIGHWAY AND RESET THE SYSTEM. THIS IS DANGEROUS FOR ME AND OTHERS GIVEN THE TERRAIN IS UNKNOWN AND DRIVING (ESPECIALLY AT NIGHT) CARRIES A LOT OF RISK. I HAVE ATTEMPTED TO ADDRESS THIS ISSUE NUMEROUS TIMES WITH FIVE DEALERS IN THE SAN FRANCISCO BAY AREA. NONE OF THEM HAVE TAKEN ACCOUNTABILITY NOR ACKNOWLEDGED MY PROBLEM, SAYING THEY CANNOT REPLICATE IT. HOWEVER, I HAVE NOTICED THE INFOTAINMENT FREEZINGS TEND TO OCCUR ON RELATIVELY LONGER DRIVES. THIS INFOTAINMENT DEFECT IS NOT UNIQUE, THERE ARE SEVERAL COMPLAINTS AND ONGOING LAWSUITS REGARDING THE INFOTAINMENT SYSTEMS IN ACURA TLX AND RDX OF VARIOUS YEARS (2019-2020), BUT MY MODEL'S YEAR HAS NOT BEEN ADDRESSED. MY FAMILY AND I DO NOT FEEL SAFE IN THIS CAR. I BOUGHT IT WHEN IT JUST CAME OUT AND IT HAS BEEN A DISAPPOINTMENT, COMPOUNDED BY THE LOW-QUALITY CUSTOMER SERVICE THAT HAS CONSISTENTLY IGNORED ME FOR THE PAST 2+ YEARS BECAUSE THEY CLAIM THEY CANNOT REPLICATE IT. *TR
Corrective Action:
I BOUGHT THIS CAR ON OCTOBER 7, 2017 AND BY DECEMBER 22,2017 (DEALER REPORT ATTACHED), I HAD ALREADY EXPERIENCED AND REPORTED FOR THE FIRST TIME THE MALFUNCTIONING INFOTAINMENT SYSTEM ON MY 2018 ACURA TLX. THIS ISSUE IS ONGOING. THE TECHNOLOGICAL FLAW (PICTURES ATTACHED) IS THAT THE INFOTAINMENT SCREEN WILL FREEZE DURING OPERATION OF THE VEHICLE. THIS IMPACTS SEVERAL ESSENTIAL SAFETY AND DRIVING CAPABILITIES. WHEN THE SCREEN IS FROZEN, THE BACKUP CAMERA FAILS TO DISPLAY AS THE FROZEN SCREEN WILL NOT UNFREEZE UNTIL THE CAR IS TURNED OFF AND BACK ON. THIS MEANS THAT YOU HAVE TO PARK ON THE SIDE OF THE ROAD TO RESET THE SYSTEM. THIS FREEZE ALSO CAUSES YOUR PROGRAMMED GPS ROUTE (ON-SCREEN AND VOICE DIRECTIONS) TO GO HAYWIRE AND COMPLETELY FAIL, AGAIN REQUIRING YOU TO LEAVE THE ROAD AND FIND A PLACE TO PARK, TURN OFF THE CAR AND TURN IT BACK ON. ON SEVERAL OCCASIONS, I HAVE BEEN ON FAMILY ROAD TRIPS AND THE INFOTAINMENT HAS FROZEN AND I HAVE HAD TO LEAVE THE HIGHWAY AND RESET THE SYSTEM. THIS IS DANGEROUS FOR ME AND OTHERS GIVEN THE TERRAIN IS UNKNOWN AND DRIVING (ESPECIALLY AT NIGHT) CARRIES A LOT OF RISK. I HAVE ATTEMPTED TO ADDRESS THIS ISSUE NUMEROUS TIMES WITH FIVE DEALERS IN THE SAN FRANCISCO BAY AREA. NONE OF THEM HAVE TAKEN ACCOUNTABILITY NOR ACKNOWLEDGED MY PROBLEM, SAYING THEY CANNOT REPLICATE IT. HOWEVER, I HAVE NOTICED THE INFOTAINMENT FREEZINGS TEND TO OCCUR ON RELATIVELY LONGER DRIVES. THIS INFOTAINMENT DEFECT IS NOT UNIQUE, THERE ARE SEVERAL COMPLAINTS AND ONGOING LAWSUITS REGARDING THE INFOTAINMENT SYSTEMS IN ACURA TLX AND RDX OF VARIOUS YEARS (2019-2020), BUT MY MODEL'S YEAR HAS NOT BEEN ADDRESSED. MY FAMILY AND I DO NOT FEEL SAFE IN THIS CAR. I BOUGHT IT WHEN IT JUST CAME OUT AND IT HAS BEEN A DISAPPOINTMENT, COMPOUNDED BY THE LOW-QUALITY CUSTOMER SERVICE THAT HAS CONSISTENTLY IGNORED ME FOR THE PAST 2+ YEARS BECAUSE THEY CLAIM THEY CANNOT REPLICATE IT. *TR
Additional Notes:
I BOUGHT THIS CAR ON OCTOBER 7, 2017 AND BY DECEMBER 22,2017 (DEALER REPORT ATTACHED), I HAD ALREADY EXPERIENCED AND REPORTED FOR THE FIRST TIME THE MALFUNCTIONING INFOTAINMENT SYSTEM ON MY 2018 ACURA TLX. THIS ISSUE IS ONGOING. THE TECHNOLOGICAL FLAW (PICTURES ATTACHED) IS THAT THE INFOTAINMENT SCREEN WILL FREEZE DURING OPERATION OF THE VEHICLE. THIS IMPACTS SEVERAL ESSENTIAL SAFETY AND DRIVING CAPABILITIES. WHEN THE SCREEN IS FROZEN, THE BACKUP CAMERA FAILS TO DISPLAY AS THE FROZEN SCREEN WILL NOT UNFREEZE UNTIL THE CAR IS TURNED OFF AND BACK ON. THIS MEANS THAT YOU HAVE TO PARK ON THE SIDE OF THE ROAD TO RESET THE SYSTEM. THIS FREEZE ALSO CAUSES YOUR PROGRAMMED GPS ROUTE (ON-SCREEN AND VOICE DIRECTIONS) TO GO HAYWIRE AND COMPLETELY FAIL, AGAIN REQUIRING YOU TO LEAVE THE ROAD AND FIND A PLACE TO PARK, TURN OFF THE CAR AND TURN IT BACK ON. ON SEVERAL OCCASIONS, I HAVE BEEN ON FAMILY ROAD TRIPS AND THE INFOTAINMENT HAS FROZEN AND I HAVE HAD TO LEAVE THE HIGHWAY AND RESET THE SYSTEM. THIS IS DANGEROUS FOR ME AND OTHERS GIVEN THE TERRAIN IS UNKNOWN AND DRIVING (ESPECIALLY AT NIGHT) CARRIES A LOT OF RISK. I HAVE ATTEMPTED TO ADDRESS THIS ISSUE NUMEROUS TIMES WITH FIVE DEALERS IN THE SAN FRANCISCO BAY AREA. NONE OF THEM HAVE TAKEN ACCOUNTABILITY NOR ACKNOWLEDGED MY PROBLEM, SAYING THEY CANNOT REPLICATE IT. HOWEVER, I HAVE NOTICED THE INFOTAINMENT FREEZINGS TEND TO OCCUR ON RELATIVELY LONGER DRIVES. THIS INFOTAINMENT DEFECT IS NOT UNIQUE, THERE ARE SEVERAL COMPLAINTS AND ONGOING LAWSUITS REGARDING THE INFOTAINMENT SYSTEMS IN ACURA TLX AND RDX OF VARIOUS YEARS (2019-2020), BUT MY MODEL'S YEAR HAS NOT BEEN ADDRESSED. MY FAMILY AND I DO NOT FEEL SAFE IN THIS CAR. I BOUGHT IT WHEN IT JUST CAME OUT AND IT HAS BEEN A DISAPPOINTMENT, COMPOUNDED BY THE LOW-QUALITY CUSTOMER SERVICE THAT HAS CONSISTENTLY IGNORED ME FOR THE PAST 2+ YEARS BECAUSE THEY CLAIM THEY CANNOT REPLICATE IT. *TR
Mfg Campaign: 11330824
Recall Date: Jun 25, 2020
Honda (american Honda Motor Co.)
Defect Description:
SEATS
Potential Consequences:
THE DRIVERS SEAT LOWER TRIM FACING THE DOOR BREAKS AND CAUSES A SHARP BROKEN AREA THAT COULD CUT WHEN ENTERING OR EXITING THE CAR, OF IF IN AN ACCIDENT THE DRIVER COULD SHIFT THEIR BODY INTO THIS BROKEN AREA. WHEN THE DRIVER SHIFT THEIR WEIGHT LATTERLY OVER A PERIOD OF TIME WITHIN THE SEAT THE PLASTIC TRIM BREAKS AND EXPOSES A U SHAPED METAL SUPPORT PIECE. I SUSPECT THIS U SHAPED PIECE IS USED IN THE ASSEMBLY INSTALLATION OF THE SEAT AND AFTERWARDS COVERED WITH THE PLASTIC TRIM. THIS DEFECT HAS AFFECTED CARS BACK TO 2015, AND ACURA IS JUST REPLACING THE PLASTIC TRIM PIECE. ONE CAN GOOGLE "DRIVER SEAT PLASTIC BREAKING APART" AND SEE THAT ARE MANY CASES. I WOULD LIKE TO SEE ACURA MANUFACTURE A STRONGER PLASTIC TRIM PIECE, OR A TALLER ONE, OR FIND A WAY TO ELIMINATE THE EXPOSED U SHAPED METAL PIECE. MINE IS A 2018 TLX WITH 27,000 MILES.
Corrective Action:
THE DRIVERS SEAT LOWER TRIM FACING THE DOOR BREAKS AND CAUSES A SHARP BROKEN AREA THAT COULD CUT WHEN ENTERING OR EXITING THE CAR, OF IF IN AN ACCIDENT THE DRIVER COULD SHIFT THEIR BODY INTO THIS BROKEN AREA. WHEN THE DRIVER SHIFT THEIR WEIGHT LATTERLY OVER A PERIOD OF TIME WITHIN THE SEAT THE PLASTIC TRIM BREAKS AND EXPOSES A U SHAPED METAL SUPPORT PIECE. I SUSPECT THIS U SHAPED PIECE IS USED IN THE ASSEMBLY INSTALLATION OF THE SEAT AND AFTERWARDS COVERED WITH THE PLASTIC TRIM. THIS DEFECT HAS AFFECTED CARS BACK TO 2015, AND ACURA IS JUST REPLACING THE PLASTIC TRIM PIECE. ONE CAN GOOGLE "DRIVER SEAT PLASTIC BREAKING APART" AND SEE THAT ARE MANY CASES. I WOULD LIKE TO SEE ACURA MANUFACTURE A STRONGER PLASTIC TRIM PIECE, OR A TALLER ONE, OR FIND A WAY TO ELIMINATE THE EXPOSED U SHAPED METAL PIECE. MINE IS A 2018 TLX WITH 27,000 MILES.
Additional Notes:
THE DRIVERS SEAT LOWER TRIM FACING THE DOOR BREAKS AND CAUSES A SHARP BROKEN AREA THAT COULD CUT WHEN ENTERING OR EXITING THE CAR, OF IF IN AN ACCIDENT THE DRIVER COULD SHIFT THEIR BODY INTO THIS BROKEN AREA. WHEN THE DRIVER SHIFT THEIR WEIGHT LATTERLY OVER A PERIOD OF TIME WITHIN THE SEAT THE PLASTIC TRIM BREAKS AND EXPOSES A U SHAPED METAL SUPPORT PIECE. I SUSPECT THIS U SHAPED PIECE IS USED IN THE ASSEMBLY INSTALLATION OF THE SEAT AND AFTERWARDS COVERED WITH THE PLASTIC TRIM. THIS DEFECT HAS AFFECTED CARS BACK TO 2015, AND ACURA IS JUST REPLACING THE PLASTIC TRIM PIECE. ONE CAN GOOGLE "DRIVER SEAT PLASTIC BREAKING APART" AND SEE THAT ARE MANY CASES. I WOULD LIKE TO SEE ACURA MANUFACTURE A STRONGER PLASTIC TRIM PIECE, OR A TALLER ONE, OR FIND A WAY TO ELIMINATE THE EXPOSED U SHAPED METAL PIECE. MINE IS A 2018 TLX WITH 27,000 MILES.
Mfg Campaign: 11311523
Recall Date: Feb 25, 2020
Honda (american Honda Motor Co.)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
WHEN RETURNING FROM A 40 MILE TRIP TO NAPLES FLORIDA, THE VEHICLE STABILITY SYSTEM DISPLAYED FAILURE WARNING LIGHTS. WHEN I MADE IT BACK TO MY CONDO IN CAPE CORAL, THERE WAS S TOTAL SYSTEM FAILURE LOCKING OUT THE TRANSMISSION, INABILITY TO PUT THE CAR IN NEUTRAL, ANTILOCK BRAKES, ETC. THIS COULD HAVE BEEN A MAJOR SAFETY ISSUE HAD I BEEN ON THE HIGHWAY .
Corrective Action:
WHEN RETURNING FROM A 40 MILE TRIP TO NAPLES FLORIDA, THE VEHICLE STABILITY SYSTEM DISPLAYED FAILURE WARNING LIGHTS. WHEN I MADE IT BACK TO MY CONDO IN CAPE CORAL, THERE WAS S TOTAL SYSTEM FAILURE LOCKING OUT THE TRANSMISSION, INABILITY TO PUT THE CAR IN NEUTRAL, ANTILOCK BRAKES, ETC. THIS COULD HAVE BEEN A MAJOR SAFETY ISSUE HAD I BEEN ON THE HIGHWAY .
Additional Notes:
WHEN RETURNING FROM A 40 MILE TRIP TO NAPLES FLORIDA, THE VEHICLE STABILITY SYSTEM DISPLAYED FAILURE WARNING LIGHTS. WHEN I MADE IT BACK TO MY CONDO IN CAPE CORAL, THERE WAS S TOTAL SYSTEM FAILURE LOCKING OUT THE TRANSMISSION, INABILITY TO PUT THE CAR IN NEUTRAL, ANTILOCK BRAKES, ETC. THIS COULD HAVE BEEN A MAJOR SAFETY ISSUE HAD I BEEN ON THE HIGHWAY .
Mfg Campaign: 11310443
Recall Date: Feb 20, 2020
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN RETURNING FROM A 40 MILE TRIP TO NAPLES FLORIDA, THE VEHICLE STABILITY SYSTEM DISPLAYED FAILURE WARNING LIGHTS. WHEN I MADE IT BACK TO MY CONDO IN CAPE CORAL, THERE WAS S TOTAL SYSTEM FAILURE LOCKING OUT THE TRANSMISSION, INABILITY TO PUT THE CAR IN NEUTRAL, ANTILOCK BRAKES, ETC. THIS COULD HAVE BEEN A MAJOR SAFETY ISSUE HAD I BEEN ON THE HIGHWAY .
Corrective Action:
WHEN RETURNING FROM A 40 MILE TRIP TO NAPLES FLORIDA, THE VEHICLE STABILITY SYSTEM DISPLAYED FAILURE WARNING LIGHTS. WHEN I MADE IT BACK TO MY CONDO IN CAPE CORAL, THERE WAS S TOTAL SYSTEM FAILURE LOCKING OUT THE TRANSMISSION, INABILITY TO PUT THE CAR IN NEUTRAL, ANTILOCK BRAKES, ETC. THIS COULD HAVE BEEN A MAJOR SAFETY ISSUE HAD I BEEN ON THE HIGHWAY .
Additional Notes:
WHEN RETURNING FROM A 40 MILE TRIP TO NAPLES FLORIDA, THE VEHICLE STABILITY SYSTEM DISPLAYED FAILURE WARNING LIGHTS. WHEN I MADE IT BACK TO MY CONDO IN CAPE CORAL, THERE WAS S TOTAL SYSTEM FAILURE LOCKING OUT THE TRANSMISSION, INABILITY TO PUT THE CAR IN NEUTRAL, ANTILOCK BRAKES, ETC. THIS COULD HAVE BEEN A MAJOR SAFETY ISSUE HAD I BEEN ON THE HIGHWAY .
Mfg Campaign: 11310443
Recall Date: Feb 20, 2020
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON THE MORNING OF 1/7/2020, MY CARS' BRAKE SENSING SYSTEM MALFUNCTIONED BRINGING MY CAR TO A GRINDING HALT LAUNCHING MYSELF FORWARD TOWARD THE STEERING WHEEL AND THE ITEMS IN MY PASSENGER SEAT FORWARD INTO THE FLOORBOARD. THIS WAS ON A CITY STREET APPROACHING THE INTERSECTION OF A MAJOR HIGHWAY. THERE WAS NO CAR IN FRONT OF ME AT THE TIME THIS HAPPENED AND THANKFULLY, THERE WERE NO CARS WITHIN A CLOSE DISTANCE BEHIND ME. THERE HAD BEEN A TRUCK THAT WAS ~100+ YARDS IN FRONT OF ME THAT TURNED RIGHT INTO A GAS STATION. THIS WAS NEARING AN INTERSECTION WHERE I PLANNED TO TURN RIGHT AND I LET MY FOOT OFF THE ACCELERATOR AND WAS SLOWING DOWN. AFTER THE TRUCK WAS ALREADY PARKED AT THE GAS PUMP W/THE DRIVER OPENING HIS DOOR, THIS MALFUNCTION IN MY BRAKING SYSTEM OCCURRED W/NOTHING IN FRONT OF ME. THE GOODSON ACURA DEALERSHIP I TOOK MY CAR TO HAD SEVERAL TEAM MEMBERS WHO HAVE ALSO EXPERIENCE THIS EXACT SAME PROBLEM WHEN A VEHICLE IN FRONT OF THEM HAD TURNED RIGHT. THEY EXPLAINED I SHOULD 'THINK OF IT AS A DELAYED RESPONSE IN THE SYSTEM'. THEY NOTED THAT ACURA IS AWARE OF THIS, BUT THERE IS NOTHING THAT CAN BE DONE. I INFORMED THEM THAT I WAS NOT SATISFIED WITH THAT ANSWER. A SAFETY FEATURE ON MY CAR IS NOW A SAFETY RISK FOR ME TO POTENTIALLY BE REAR-ENDED SIGNIFICANTLY SINCE THERE WAS NO CAR IN FRONT OF ME WHEN IT HAPPENED. THEY RAN A COMPLETE CHECK OF THE SYSTEM TODAY, 1/9/2020 AND NO ERRORS WERE NOTED. THEY DID ADJUST THE SETTING FROM "NORMAL" SENSITIVITY ON DISTANCE TO BE FURTHER OUT, BUT IT SHOULD NOT HAVE TO BE SET OUTSIDE OF "NORMAL" SETTINGS FOR PROPER HANDLING. ACURA IS A LUXURY LINE VEHICLE WITH ADVANCED TECHNOLOGY SAFETY FEATURES IN PLACE TO PROTECT DRIVERS/PASSENGERS, NOT TO POTENTIALLY HARM THEM. THIS IS NOT AN ACCEPTABLE MALFUNCTION TO HAPPEN FOR MYSELF OR MY FAMILY. IF THIS IS TRULY KNOWN TO ACURA AS A CONCERN AND NOT BEING ADDRESSED, THIS IS A PROBLEM.
Corrective Action:
ON THE MORNING OF 1/7/2020, MY CARS' BRAKE SENSING SYSTEM MALFUNCTIONED BRINGING MY CAR TO A GRINDING HALT LAUNCHING MYSELF FORWARD TOWARD THE STEERING WHEEL AND THE ITEMS IN MY PASSENGER SEAT FORWARD INTO THE FLOORBOARD. THIS WAS ON A CITY STREET APPROACHING THE INTERSECTION OF A MAJOR HIGHWAY. THERE WAS NO CAR IN FRONT OF ME AT THE TIME THIS HAPPENED AND THANKFULLY, THERE WERE NO CARS WITHIN A CLOSE DISTANCE BEHIND ME. THERE HAD BEEN A TRUCK THAT WAS ~100+ YARDS IN FRONT OF ME THAT TURNED RIGHT INTO A GAS STATION. THIS WAS NEARING AN INTERSECTION WHERE I PLANNED TO TURN RIGHT AND I LET MY FOOT OFF THE ACCELERATOR AND WAS SLOWING DOWN. AFTER THE TRUCK WAS ALREADY PARKED AT THE GAS PUMP W/THE DRIVER OPENING HIS DOOR, THIS MALFUNCTION IN MY BRAKING SYSTEM OCCURRED W/NOTHING IN FRONT OF ME. THE GOODSON ACURA DEALERSHIP I TOOK MY CAR TO HAD SEVERAL TEAM MEMBERS WHO HAVE ALSO EXPERIENCE THIS EXACT SAME PROBLEM WHEN A VEHICLE IN FRONT OF THEM HAD TURNED RIGHT. THEY EXPLAINED I SHOULD 'THINK OF IT AS A DELAYED RESPONSE IN THE SYSTEM'. THEY NOTED THAT ACURA IS AWARE OF THIS, BUT THERE IS NOTHING THAT CAN BE DONE. I INFORMED THEM THAT I WAS NOT SATISFIED WITH THAT ANSWER. A SAFETY FEATURE ON MY CAR IS NOW A SAFETY RISK FOR ME TO POTENTIALLY BE REAR-ENDED SIGNIFICANTLY SINCE THERE WAS NO CAR IN FRONT OF ME WHEN IT HAPPENED. THEY RAN A COMPLETE CHECK OF THE SYSTEM TODAY, 1/9/2020 AND NO ERRORS WERE NOTED. THEY DID ADJUST THE SETTING FROM "NORMAL" SENSITIVITY ON DISTANCE TO BE FURTHER OUT, BUT IT SHOULD NOT HAVE TO BE SET OUTSIDE OF "NORMAL" SETTINGS FOR PROPER HANDLING. ACURA IS A LUXURY LINE VEHICLE WITH ADVANCED TECHNOLOGY SAFETY FEATURES IN PLACE TO PROTECT DRIVERS/PASSENGERS, NOT TO POTENTIALLY HARM THEM. THIS IS NOT AN ACCEPTABLE MALFUNCTION TO HAPPEN FOR MYSELF OR MY FAMILY. IF THIS IS TRULY KNOWN TO ACURA AS A CONCERN AND NOT BEING ADDRESSED, THIS IS A PROBLEM.
Additional Notes:
ON THE MORNING OF 1/7/2020, MY CARS' BRAKE SENSING SYSTEM MALFUNCTIONED BRINGING MY CAR TO A GRINDING HALT LAUNCHING MYSELF FORWARD TOWARD THE STEERING WHEEL AND THE ITEMS IN MY PASSENGER SEAT FORWARD INTO THE FLOORBOARD. THIS WAS ON A CITY STREET APPROACHING THE INTERSECTION OF A MAJOR HIGHWAY. THERE WAS NO CAR IN FRONT OF ME AT THE TIME THIS HAPPENED AND THANKFULLY, THERE WERE NO CARS WITHIN A CLOSE DISTANCE BEHIND ME. THERE HAD BEEN A TRUCK THAT WAS ~100+ YARDS IN FRONT OF ME THAT TURNED RIGHT INTO A GAS STATION. THIS WAS NEARING AN INTERSECTION WHERE I PLANNED TO TURN RIGHT AND I LET MY FOOT OFF THE ACCELERATOR AND WAS SLOWING DOWN. AFTER THE TRUCK WAS ALREADY PARKED AT THE GAS PUMP W/THE DRIVER OPENING HIS DOOR, THIS MALFUNCTION IN MY BRAKING SYSTEM OCCURRED W/NOTHING IN FRONT OF ME. THE GOODSON ACURA DEALERSHIP I TOOK MY CAR TO HAD SEVERAL TEAM MEMBERS WHO HAVE ALSO EXPERIENCE THIS EXACT SAME PROBLEM WHEN A VEHICLE IN FRONT OF THEM HAD TURNED RIGHT. THEY EXPLAINED I SHOULD 'THINK OF IT AS A DELAYED RESPONSE IN THE SYSTEM'. THEY NOTED THAT ACURA IS AWARE OF THIS, BUT THERE IS NOTHING THAT CAN BE DONE. I INFORMED THEM THAT I WAS NOT SATISFIED WITH THAT ANSWER. A SAFETY FEATURE ON MY CAR IS NOW A SAFETY RISK FOR ME TO POTENTIALLY BE REAR-ENDED SIGNIFICANTLY SINCE THERE WAS NO CAR IN FRONT OF ME WHEN IT HAPPENED. THEY RAN A COMPLETE CHECK OF THE SYSTEM TODAY, 1/9/2020 AND NO ERRORS WERE NOTED. THEY DID ADJUST THE SETTING FROM "NORMAL" SENSITIVITY ON DISTANCE TO BE FURTHER OUT, BUT IT SHOULD NOT HAVE TO BE SET OUTSIDE OF "NORMAL" SETTINGS FOR PROPER HANDLING. ACURA IS A LUXURY LINE VEHICLE WITH ADVANCED TECHNOLOGY SAFETY FEATURES IN PLACE TO PROTECT DRIVERS/PASSENGERS, NOT TO POTENTIALLY HARM THEM. THIS IS NOT AN ACCEPTABLE MALFUNCTION TO HAPPEN FOR MYSELF OR MY FAMILY. IF THIS IS TRULY KNOWN TO ACURA AS A CONCERN AND NOT BEING ADDRESSED, THIS IS A PROBLEM.
Mfg Campaign: 11298137
Recall Date: Jan 9, 2020
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES
Potential Consequences:
THIS WILL BE THE 12TH TIME WHERE MY CAR COMES TO A SUDDEN AND VIOLENT STOP FOR NO APPARENT REASON - DUE TO THE COLLISION MITIGATION BREAKING SYSTEM ACTIVATING WITH NO CARS IN FRONT OF ME. THE LAST TIME THIS HAPPENED, A FEW WEEKS AGO, THERE WAS SOMEONE BEHIND ME AND IT WAS A VERY CLOSE CALL. THERE WAS ALSO A PASSENGER WHO DIDN'T KNOW WHAT HIT HIM. I HAVE BROUGHT THE CAR IN FOR SERVICE ONLY TO BE TOLD EVERYTHING WAS FINE. I ATTEMPTED TO BRING IT IN FOR SERVICE AGAIN AND I WAS GIVEN THE RUN AROUND THAT THEY HAD NO AVAILABILITY FOR WEEKS. I HAVE EMAIL CORRESPONDENCE WITH ACURA CUSTOMER CARE AND ANYONE INVOLVED IN THE PURCHASE OF THIS VEHICLE, INCLUDING TWO SEPARATE DEALERSHIPS AND I HAVE RECEIVED A GENERIC RESPONSE WITH NO SOLUTION OFFERED. THIS IS A DANGEROUS SYSTEM THAT IS CLEARLY NOT TESTED APPROPRIATELY AND I WILL BE KEEPING IT TURNED OFF JUST AS LONG AS I CAN REMEMBER TO DO SO. THESE INCIDENTS VARY - MOST TIMES IT OCCURRED ON A LOCAL STREET. IT HAPPENED TWICE ON AN INTERSTATE HIGHWAY AS I WAS ENTERING GOING ABOUT 45MPH. ALL TIMES THIS HAS HAPPENED I WAS TRAVELING OVER APPROX 35MPH
Corrective Action:
THIS WILL BE THE 12TH TIME WHERE MY CAR COMES TO A SUDDEN AND VIOLENT STOP FOR NO APPARENT REASON - DUE TO THE COLLISION MITIGATION BREAKING SYSTEM ACTIVATING WITH NO CARS IN FRONT OF ME. THE LAST TIME THIS HAPPENED, A FEW WEEKS AGO, THERE WAS SOMEONE BEHIND ME AND IT WAS A VERY CLOSE CALL. THERE WAS ALSO A PASSENGER WHO DIDN'T KNOW WHAT HIT HIM. I HAVE BROUGHT THE CAR IN FOR SERVICE ONLY TO BE TOLD EVERYTHING WAS FINE. I ATTEMPTED TO BRING IT IN FOR SERVICE AGAIN AND I WAS GIVEN THE RUN AROUND THAT THEY HAD NO AVAILABILITY FOR WEEKS. I HAVE EMAIL CORRESPONDENCE WITH ACURA CUSTOMER CARE AND ANYONE INVOLVED IN THE PURCHASE OF THIS VEHICLE, INCLUDING TWO SEPARATE DEALERSHIPS AND I HAVE RECEIVED A GENERIC RESPONSE WITH NO SOLUTION OFFERED. THIS IS A DANGEROUS SYSTEM THAT IS CLEARLY NOT TESTED APPROPRIATELY AND I WILL BE KEEPING IT TURNED OFF JUST AS LONG AS I CAN REMEMBER TO DO SO. THESE INCIDENTS VARY - MOST TIMES IT OCCURRED ON A LOCAL STREET. IT HAPPENED TWICE ON AN INTERSTATE HIGHWAY AS I WAS ENTERING GOING ABOUT 45MPH. ALL TIMES THIS HAS HAPPENED I WAS TRAVELING OVER APPROX 35MPH
Additional Notes:
THIS WILL BE THE 12TH TIME WHERE MY CAR COMES TO A SUDDEN AND VIOLENT STOP FOR NO APPARENT REASON - DUE TO THE COLLISION MITIGATION BREAKING SYSTEM ACTIVATING WITH NO CARS IN FRONT OF ME. THE LAST TIME THIS HAPPENED, A FEW WEEKS AGO, THERE WAS SOMEONE BEHIND ME AND IT WAS A VERY CLOSE CALL. THERE WAS ALSO A PASSENGER WHO DIDN'T KNOW WHAT HIT HIM. I HAVE BROUGHT THE CAR IN FOR SERVICE ONLY TO BE TOLD EVERYTHING WAS FINE. I ATTEMPTED TO BRING IT IN FOR SERVICE AGAIN AND I WAS GIVEN THE RUN AROUND THAT THEY HAD NO AVAILABILITY FOR WEEKS. I HAVE EMAIL CORRESPONDENCE WITH ACURA CUSTOMER CARE AND ANYONE INVOLVED IN THE PURCHASE OF THIS VEHICLE, INCLUDING TWO SEPARATE DEALERSHIPS AND I HAVE RECEIVED A GENERIC RESPONSE WITH NO SOLUTION OFFERED. THIS IS A DANGEROUS SYSTEM THAT IS CLEARLY NOT TESTED APPROPRIATELY AND I WILL BE KEEPING IT TURNED OFF JUST AS LONG AS I CAN REMEMBER TO DO SO. THESE INCIDENTS VARY - MOST TIMES IT OCCURRED ON A LOCAL STREET. IT HAPPENED TWICE ON AN INTERSTATE HIGHWAY AS I WAS ENTERING GOING ABOUT 45MPH. ALL TIMES THIS HAS HAPPENED I WAS TRAVELING OVER APPROX 35MPH
Mfg Campaign: 11245835
Recall Date: Aug 22, 2019
Honda (american Honda Motor Co.)
Defect Description:
SEAT BELTS
Potential Consequences:
THIS WILL BE THE 12TH TIME WHERE MY CAR COMES TO A SUDDEN AND VIOLENT STOP FOR NO APPARENT REASON - DUE TO THE COLLISION MITIGATION BREAKING SYSTEM ACTIVATING WITH NO CARS IN FRONT OF ME. THE LAST TIME THIS HAPPENED, A FEW WEEKS AGO, THERE WAS SOMEONE BEHIND ME AND IT WAS A VERY CLOSE CALL. THERE WAS ALSO A PASSENGER WHO DIDN'T KNOW WHAT HIT HIM. I HAVE BROUGHT THE CAR IN FOR SERVICE ONLY TO BE TOLD EVERYTHING WAS FINE. I ATTEMPTED TO BRING IT IN FOR SERVICE AGAIN AND I WAS GIVEN THE RUN AROUND THAT THEY HAD NO AVAILABILITY FOR WEEKS. I HAVE EMAIL CORRESPONDENCE WITH ACURA CUSTOMER CARE AND ANYONE INVOLVED IN THE PURCHASE OF THIS VEHICLE, INCLUDING TWO SEPARATE DEALERSHIPS AND I HAVE RECEIVED A GENERIC RESPONSE WITH NO SOLUTION OFFERED. THIS IS A DANGEROUS SYSTEM THAT IS CLEARLY NOT TESTED APPROPRIATELY AND I WILL BE KEEPING IT TURNED OFF JUST AS LONG AS I CAN REMEMBER TO DO SO. THESE INCIDENTS VARY - MOST TIMES IT OCCURRED ON A LOCAL STREET. IT HAPPENED TWICE ON AN INTERSTATE HIGHWAY AS I WAS ENTERING GOING ABOUT 45MPH. ALL TIMES THIS HAS HAPPENED I WAS TRAVELING OVER APPROX 35MPH
Corrective Action:
THIS WILL BE THE 12TH TIME WHERE MY CAR COMES TO A SUDDEN AND VIOLENT STOP FOR NO APPARENT REASON - DUE TO THE COLLISION MITIGATION BREAKING SYSTEM ACTIVATING WITH NO CARS IN FRONT OF ME. THE LAST TIME THIS HAPPENED, A FEW WEEKS AGO, THERE WAS SOMEONE BEHIND ME AND IT WAS A VERY CLOSE CALL. THERE WAS ALSO A PASSENGER WHO DIDN'T KNOW WHAT HIT HIM. I HAVE BROUGHT THE CAR IN FOR SERVICE ONLY TO BE TOLD EVERYTHING WAS FINE. I ATTEMPTED TO BRING IT IN FOR SERVICE AGAIN AND I WAS GIVEN THE RUN AROUND THAT THEY HAD NO AVAILABILITY FOR WEEKS. I HAVE EMAIL CORRESPONDENCE WITH ACURA CUSTOMER CARE AND ANYONE INVOLVED IN THE PURCHASE OF THIS VEHICLE, INCLUDING TWO SEPARATE DEALERSHIPS AND I HAVE RECEIVED A GENERIC RESPONSE WITH NO SOLUTION OFFERED. THIS IS A DANGEROUS SYSTEM THAT IS CLEARLY NOT TESTED APPROPRIATELY AND I WILL BE KEEPING IT TURNED OFF JUST AS LONG AS I CAN REMEMBER TO DO SO. THESE INCIDENTS VARY - MOST TIMES IT OCCURRED ON A LOCAL STREET. IT HAPPENED TWICE ON AN INTERSTATE HIGHWAY AS I WAS ENTERING GOING ABOUT 45MPH. ALL TIMES THIS HAS HAPPENED I WAS TRAVELING OVER APPROX 35MPH
Additional Notes:
THIS WILL BE THE 12TH TIME WHERE MY CAR COMES TO A SUDDEN AND VIOLENT STOP FOR NO APPARENT REASON - DUE TO THE COLLISION MITIGATION BREAKING SYSTEM ACTIVATING WITH NO CARS IN FRONT OF ME. THE LAST TIME THIS HAPPENED, A FEW WEEKS AGO, THERE WAS SOMEONE BEHIND ME AND IT WAS A VERY CLOSE CALL. THERE WAS ALSO A PASSENGER WHO DIDN'T KNOW WHAT HIT HIM. I HAVE BROUGHT THE CAR IN FOR SERVICE ONLY TO BE TOLD EVERYTHING WAS FINE. I ATTEMPTED TO BRING IT IN FOR SERVICE AGAIN AND I WAS GIVEN THE RUN AROUND THAT THEY HAD NO AVAILABILITY FOR WEEKS. I HAVE EMAIL CORRESPONDENCE WITH ACURA CUSTOMER CARE AND ANYONE INVOLVED IN THE PURCHASE OF THIS VEHICLE, INCLUDING TWO SEPARATE DEALERSHIPS AND I HAVE RECEIVED A GENERIC RESPONSE WITH NO SOLUTION OFFERED. THIS IS A DANGEROUS SYSTEM THAT IS CLEARLY NOT TESTED APPROPRIATELY AND I WILL BE KEEPING IT TURNED OFF JUST AS LONG AS I CAN REMEMBER TO DO SO. THESE INCIDENTS VARY - MOST TIMES IT OCCURRED ON A LOCAL STREET. IT HAPPENED TWICE ON AN INTERSTATE HIGHWAY AS I WAS ENTERING GOING ABOUT 45MPH. ALL TIMES THIS HAS HAPPENED I WAS TRAVELING OVER APPROX 35MPH
Mfg Campaign: 11245835
Recall Date: Aug 22, 2019
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THIS WILL BE THE 12TH TIME WHERE MY CAR COMES TO A SUDDEN AND VIOLENT STOP FOR NO APPARENT REASON - DUE TO THE COLLISION MITIGATION BREAKING SYSTEM ACTIVATING WITH NO CARS IN FRONT OF ME. THE LAST TIME THIS HAPPENED, A FEW WEEKS AGO, THERE WAS SOMEONE BEHIND ME AND IT WAS A VERY CLOSE CALL. THERE WAS ALSO A PASSENGER WHO DIDN'T KNOW WHAT HIT HIM. I HAVE BROUGHT THE CAR IN FOR SERVICE ONLY TO BE TOLD EVERYTHING WAS FINE. I ATTEMPTED TO BRING IT IN FOR SERVICE AGAIN AND I WAS GIVEN THE RUN AROUND THAT THEY HAD NO AVAILABILITY FOR WEEKS. I HAVE EMAIL CORRESPONDENCE WITH ACURA CUSTOMER CARE AND ANYONE INVOLVED IN THE PURCHASE OF THIS VEHICLE, INCLUDING TWO SEPARATE DEALERSHIPS AND I HAVE RECEIVED A GENERIC RESPONSE WITH NO SOLUTION OFFERED. THIS IS A DANGEROUS SYSTEM THAT IS CLEARLY NOT TESTED APPROPRIATELY AND I WILL BE KEEPING IT TURNED OFF JUST AS LONG AS I CAN REMEMBER TO DO SO. THESE INCIDENTS VARY - MOST TIMES IT OCCURRED ON A LOCAL STREET. IT HAPPENED TWICE ON AN INTERSTATE HIGHWAY AS I WAS ENTERING GOING ABOUT 45MPH. ALL TIMES THIS HAS HAPPENED I WAS TRAVELING OVER APPROX 35MPH
Corrective Action:
THIS WILL BE THE 12TH TIME WHERE MY CAR COMES TO A SUDDEN AND VIOLENT STOP FOR NO APPARENT REASON - DUE TO THE COLLISION MITIGATION BREAKING SYSTEM ACTIVATING WITH NO CARS IN FRONT OF ME. THE LAST TIME THIS HAPPENED, A FEW WEEKS AGO, THERE WAS SOMEONE BEHIND ME AND IT WAS A VERY CLOSE CALL. THERE WAS ALSO A PASSENGER WHO DIDN'T KNOW WHAT HIT HIM. I HAVE BROUGHT THE CAR IN FOR SERVICE ONLY TO BE TOLD EVERYTHING WAS FINE. I ATTEMPTED TO BRING IT IN FOR SERVICE AGAIN AND I WAS GIVEN THE RUN AROUND THAT THEY HAD NO AVAILABILITY FOR WEEKS. I HAVE EMAIL CORRESPONDENCE WITH ACURA CUSTOMER CARE AND ANYONE INVOLVED IN THE PURCHASE OF THIS VEHICLE, INCLUDING TWO SEPARATE DEALERSHIPS AND I HAVE RECEIVED A GENERIC RESPONSE WITH NO SOLUTION OFFERED. THIS IS A DANGEROUS SYSTEM THAT IS CLEARLY NOT TESTED APPROPRIATELY AND I WILL BE KEEPING IT TURNED OFF JUST AS LONG AS I CAN REMEMBER TO DO SO. THESE INCIDENTS VARY - MOST TIMES IT OCCURRED ON A LOCAL STREET. IT HAPPENED TWICE ON AN INTERSTATE HIGHWAY AS I WAS ENTERING GOING ABOUT 45MPH. ALL TIMES THIS HAS HAPPENED I WAS TRAVELING OVER APPROX 35MPH
Additional Notes:
THIS WILL BE THE 12TH TIME WHERE MY CAR COMES TO A SUDDEN AND VIOLENT STOP FOR NO APPARENT REASON - DUE TO THE COLLISION MITIGATION BREAKING SYSTEM ACTIVATING WITH NO CARS IN FRONT OF ME. THE LAST TIME THIS HAPPENED, A FEW WEEKS AGO, THERE WAS SOMEONE BEHIND ME AND IT WAS A VERY CLOSE CALL. THERE WAS ALSO A PASSENGER WHO DIDN'T KNOW WHAT HIT HIM. I HAVE BROUGHT THE CAR IN FOR SERVICE ONLY TO BE TOLD EVERYTHING WAS FINE. I ATTEMPTED TO BRING IT IN FOR SERVICE AGAIN AND I WAS GIVEN THE RUN AROUND THAT THEY HAD NO AVAILABILITY FOR WEEKS. I HAVE EMAIL CORRESPONDENCE WITH ACURA CUSTOMER CARE AND ANYONE INVOLVED IN THE PURCHASE OF THIS VEHICLE, INCLUDING TWO SEPARATE DEALERSHIPS AND I HAVE RECEIVED A GENERIC RESPONSE WITH NO SOLUTION OFFERED. THIS IS A DANGEROUS SYSTEM THAT IS CLEARLY NOT TESTED APPROPRIATELY AND I WILL BE KEEPING IT TURNED OFF JUST AS LONG AS I CAN REMEMBER TO DO SO. THESE INCIDENTS VARY - MOST TIMES IT OCCURRED ON A LOCAL STREET. IT HAPPENED TWICE ON AN INTERSTATE HIGHWAY AS I WAS ENTERING GOING ABOUT 45MPH. ALL TIMES THIS HAS HAPPENED I WAS TRAVELING OVER APPROX 35MPH
Mfg Campaign: 11245835
Recall Date: Aug 22, 2019
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON 6/25/19 AT 16:39 I WAS DRIVING MY 2018 ACURA TLX NORTHBOUND ON A FOUR LANE CITY STREET AT APPROXIMATELY 35 MPH. ROAD CONDITIONS WERE DRY AND CLEAR. AS I APPROACHED THE INTERSECTION, THE CMBS (COLLISION MITIGATION BRAKING SYSTEM) BEEPED AND BROUGHT THE VEHICLE TO A COMPLETE STOP DESPITE THERE BEING NO CAR AHEAD. THIS SURPRISED ME AND NEARLY CAUSED AN ACCIDENT AS THE TRUCK BEHIND ME HAD TO STOP SUDDENLY. WHILE BRAKING THE VEHICLE IGNORED ALL THROTTLE INPUT, THUS MY ENGINE RACED AND SPUN THE FRONT TIRES ONCE THROTTLE INPUT WAS RESTORED. THE EVENT, WITH SOUND, WAS CAPTURED VIA MY DASHCAM, I HAVE ATTACHED A STILL IMAGE FROM THE DASHCAM VIDEO AND CAN SUPPLY THE FOOTAGE IF NEEDED. MY ACURA IS DUE FOR SERVICE NEXT MONTH AND I PLAN TO REPORT THIS ISSUE TO MY ACURA DEALER AT THIS TIME. I CHANGED THE VEHICLE 'FORWARD COLLISION WARNING DISTANCE' SETTING FROM 'LONG' (DEFAULT) TO 'SHORT' AND HAVE NOT HAD THE SAME ISSUE RECUR.
Corrective Action:
ON 6/25/19 AT 16:39 I WAS DRIVING MY 2018 ACURA TLX NORTHBOUND ON A FOUR LANE CITY STREET AT APPROXIMATELY 35 MPH. ROAD CONDITIONS WERE DRY AND CLEAR. AS I APPROACHED THE INTERSECTION, THE CMBS (COLLISION MITIGATION BRAKING SYSTEM) BEEPED AND BROUGHT THE VEHICLE TO A COMPLETE STOP DESPITE THERE BEING NO CAR AHEAD. THIS SURPRISED ME AND NEARLY CAUSED AN ACCIDENT AS THE TRUCK BEHIND ME HAD TO STOP SUDDENLY. WHILE BRAKING THE VEHICLE IGNORED ALL THROTTLE INPUT, THUS MY ENGINE RACED AND SPUN THE FRONT TIRES ONCE THROTTLE INPUT WAS RESTORED. THE EVENT, WITH SOUND, WAS CAPTURED VIA MY DASHCAM, I HAVE ATTACHED A STILL IMAGE FROM THE DASHCAM VIDEO AND CAN SUPPLY THE FOOTAGE IF NEEDED. MY ACURA IS DUE FOR SERVICE NEXT MONTH AND I PLAN TO REPORT THIS ISSUE TO MY ACURA DEALER AT THIS TIME. I CHANGED THE VEHICLE 'FORWARD COLLISION WARNING DISTANCE' SETTING FROM 'LONG' (DEFAULT) TO 'SHORT' AND HAVE NOT HAD THE SAME ISSUE RECUR.
Additional Notes:
ON 6/25/19 AT 16:39 I WAS DRIVING MY 2018 ACURA TLX NORTHBOUND ON A FOUR LANE CITY STREET AT APPROXIMATELY 35 MPH. ROAD CONDITIONS WERE DRY AND CLEAR. AS I APPROACHED THE INTERSECTION, THE CMBS (COLLISION MITIGATION BRAKING SYSTEM) BEEPED AND BROUGHT THE VEHICLE TO A COMPLETE STOP DESPITE THERE BEING NO CAR AHEAD. THIS SURPRISED ME AND NEARLY CAUSED AN ACCIDENT AS THE TRUCK BEHIND ME HAD TO STOP SUDDENLY. WHILE BRAKING THE VEHICLE IGNORED ALL THROTTLE INPUT, THUS MY ENGINE RACED AND SPUN THE FRONT TIRES ONCE THROTTLE INPUT WAS RESTORED. THE EVENT, WITH SOUND, WAS CAPTURED VIA MY DASHCAM, I HAVE ATTACHED A STILL IMAGE FROM THE DASHCAM VIDEO AND CAN SUPPLY THE FOOTAGE IF NEEDED. MY ACURA IS DUE FOR SERVICE NEXT MONTH AND I PLAN TO REPORT THIS ISSUE TO MY ACURA DEALER AT THIS TIME. I CHANGED THE VEHICLE 'FORWARD COLLISION WARNING DISTANCE' SETTING FROM 'LONG' (DEFAULT) TO 'SHORT' AND HAVE NOT HAD THE SAME ISSUE RECUR.
Mfg Campaign: 11240436
Recall Date: Jul 29, 2019
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I BOUGHT A BRAND NEW 2018 ACURA TLX, THE DEALERSHIP STATED THE CURRENT RECALL ON THE VEHICLE WAS FIXED BEFORE THE SALE. AFTER SEARCHING THE VIN I FOUND OUT THAT THE RECALL WAS NOT REPAIRED. I GOT THE SERVICE DEPARTMENT TO MAKE AN APPOINTMENT TO FIX THE RECALL BUT SHOULD THE DEALERSHIP FACE ANY PUNISHMENTS/ FINES ETC. FOR SELLING A NEW VEHICLE WITH AN OPEN RECALL AFTER STATING IT WAS FIXED?
Corrective Action:
I BOUGHT A BRAND NEW 2018 ACURA TLX, THE DEALERSHIP STATED THE CURRENT RECALL ON THE VEHICLE WAS FIXED BEFORE THE SALE. AFTER SEARCHING THE VIN I FOUND OUT THAT THE RECALL WAS NOT REPAIRED. I GOT THE SERVICE DEPARTMENT TO MAKE AN APPOINTMENT TO FIX THE RECALL BUT SHOULD THE DEALERSHIP FACE ANY PUNISHMENTS/ FINES ETC. FOR SELLING A NEW VEHICLE WITH AN OPEN RECALL AFTER STATING IT WAS FIXED?
Additional Notes:
I BOUGHT A BRAND NEW 2018 ACURA TLX, THE DEALERSHIP STATED THE CURRENT RECALL ON THE VEHICLE WAS FIXED BEFORE THE SALE. AFTER SEARCHING THE VIN I FOUND OUT THAT THE RECALL WAS NOT REPAIRED. I GOT THE SERVICE DEPARTMENT TO MAKE AN APPOINTMENT TO FIX THE RECALL BUT SHOULD THE DEALERSHIP FACE ANY PUNISHMENTS/ FINES ETC. FOR SELLING A NEW VEHICLE WITH AN OPEN RECALL AFTER STATING IT WAS FIXED?
Mfg Campaign: 11216915
Recall Date: May 30, 2019
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I WENT TO THE GROCERY STORE AND PARKED MY CAR ON THE STORES SURFACE LOT. WHEN I RETURNED TO MY CAR AND TURNED MY CAR ON ALL ERROR MESSAGES APPEARED - EMISSION LIGHTS ON AND THE CAR WOULD NOT SHIFT INTO DRIVE.
Corrective Action:
I WENT TO THE GROCERY STORE AND PARKED MY CAR ON THE STORES SURFACE LOT. WHEN I RETURNED TO MY CAR AND TURNED MY CAR ON ALL ERROR MESSAGES APPEARED - EMISSION LIGHTS ON AND THE CAR WOULD NOT SHIFT INTO DRIVE.
Additional Notes:
I WENT TO THE GROCERY STORE AND PARKED MY CAR ON THE STORES SURFACE LOT. WHEN I RETURNED TO MY CAR AND TURNED MY CAR ON ALL ERROR MESSAGES APPEARED - EMISSION LIGHTS ON AND THE CAR WOULD NOT SHIFT INTO DRIVE.
Mfg Campaign: 11180273
Recall Date: Feb 15, 2019
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2018 ACURA TLX UNEXPECTEDLY AND FOR UNKNOW REASONS INITIATES AN EMERGENCY (SOS) CALL, ONE OF WHICH RESULTED IN A 911 CALL TO NYS POLICE. THIS HAS HAPPENED ALMOST HALF A DOZEN TIMES. WE DIDN'T KEEP TRACK AT FIRST BUT NOW KNOW TO DO THAT. MOST TIMES THIS HAPPENS WHILE THE CAR IS MOVING. NOTHING UNUSUAL ABOUT THE CAR OR THE WEATHER OR ANYTHING WE CAN THINK OF THAT WOULD INITIATE THIS. THE CAR HAS NOT REPORTED THAT ANYTHING IS WRONG. ON ONE OCCASION THE CAR CALLED SOS AND WHEN ACURA PERSON DIDN'T GET A REPLY FROM THE CAR THEY CALLED 911. NY STATE TROOPERS RESPONDED. THE CAR WAS STATIONARY IN OUR DRIVEWAY AND HAD BEEN FOR 12 HOURS. ONE OF THE TROOPERS FELL ON ICE COVERED LAWN TRYING TO GET TO THE FRONT DOOR. I HAVE ASKED ACURA FOR THE CALL LOGS SO I CAN PROVIDE TO THE DEALER WITH THE EXACT DATE AND TIME OF THESE CALLS. 16 DAYS AFTER MY WRITTEN REQUEST I STILL HAVE NO LOGS. WHEN THIS HAPPENS, IT IS A VERY SCARY EXPERIENCE. THE TWO DISPLAYS INDICATE SOS IN LARGE RED LETTERS AND THE MAP LIGHTS UP WITH THE CARS CURRENT LOCATION IN 10 DIGIT COORDINATES. THEN SOMEONE COMES OVER THE SPEAKER TO ASK IF WE ARE OKAY. THIS WOULD BE REASSURING IF WE WERE IN THE DITCH ON THE SIDE OF THE ROAD OR INCAPACITATED BUT GOING TO THE GROCERY STORE AND IT IS GOING OFF HAS SCARED MY WIFE AT LEAST THREE TIMES. THIS HAS HAPPENED TO ME WHEN I WAS DRIVING TOO. ACURA CLIENT RELATIONS HAS BEEN ZERO HELP IN GETTING THE LOGS OF TIMES. ADDITIONALLY, I THINK THERE IS A SYSTEMIC PROBLEM BECAUSE ACURA PLACED THE CONCIERGE AND THE SOS BUTTONS VERY CLOSE TO THE GARAGE DOOR OPENER AND OVERHEAD LIGHTS. WE HAVE, ON TWO OF THREE OCCASIONS PRESSED THE BUTTON BY MISTAKE. ON ALL THOSE CASES WE TOLD THE PERSON CALLING WE MADE A MISTAKE. ALL OTHER TIMES (WHICH WE DON'T KNOW BECAUSE ACURA HASN'T GIVEN THEM TO US YET) THE CAR INITIATED THE CALL ALL ON ITS OWN.
Corrective Action:
2018 ACURA TLX UNEXPECTEDLY AND FOR UNKNOW REASONS INITIATES AN EMERGENCY (SOS) CALL, ONE OF WHICH RESULTED IN A 911 CALL TO NYS POLICE. THIS HAS HAPPENED ALMOST HALF A DOZEN TIMES. WE DIDN'T KEEP TRACK AT FIRST BUT NOW KNOW TO DO THAT. MOST TIMES THIS HAPPENS WHILE THE CAR IS MOVING. NOTHING UNUSUAL ABOUT THE CAR OR THE WEATHER OR ANYTHING WE CAN THINK OF THAT WOULD INITIATE THIS. THE CAR HAS NOT REPORTED THAT ANYTHING IS WRONG. ON ONE OCCASION THE CAR CALLED SOS AND WHEN ACURA PERSON DIDN'T GET A REPLY FROM THE CAR THEY CALLED 911. NY STATE TROOPERS RESPONDED. THE CAR WAS STATIONARY IN OUR DRIVEWAY AND HAD BEEN FOR 12 HOURS. ONE OF THE TROOPERS FELL ON ICE COVERED LAWN TRYING TO GET TO THE FRONT DOOR. I HAVE ASKED ACURA FOR THE CALL LOGS SO I CAN PROVIDE TO THE DEALER WITH THE EXACT DATE AND TIME OF THESE CALLS. 16 DAYS AFTER MY WRITTEN REQUEST I STILL HAVE NO LOGS. WHEN THIS HAPPENS, IT IS A VERY SCARY EXPERIENCE. THE TWO DISPLAYS INDICATE SOS IN LARGE RED LETTERS AND THE MAP LIGHTS UP WITH THE CARS CURRENT LOCATION IN 10 DIGIT COORDINATES. THEN SOMEONE COMES OVER THE SPEAKER TO ASK IF WE ARE OKAY. THIS WOULD BE REASSURING IF WE WERE IN THE DITCH ON THE SIDE OF THE ROAD OR INCAPACITATED BUT GOING TO THE GROCERY STORE AND IT IS GOING OFF HAS SCARED MY WIFE AT LEAST THREE TIMES. THIS HAS HAPPENED TO ME WHEN I WAS DRIVING TOO. ACURA CLIENT RELATIONS HAS BEEN ZERO HELP IN GETTING THE LOGS OF TIMES. ADDITIONALLY, I THINK THERE IS A SYSTEMIC PROBLEM BECAUSE ACURA PLACED THE CONCIERGE AND THE SOS BUTTONS VERY CLOSE TO THE GARAGE DOOR OPENER AND OVERHEAD LIGHTS. WE HAVE, ON TWO OF THREE OCCASIONS PRESSED THE BUTTON BY MISTAKE. ON ALL THOSE CASES WE TOLD THE PERSON CALLING WE MADE A MISTAKE. ALL OTHER TIMES (WHICH WE DON'T KNOW BECAUSE ACURA HASN'T GIVEN THEM TO US YET) THE CAR INITIATED THE CALL ALL ON ITS OWN.
Additional Notes:
2018 ACURA TLX UNEXPECTEDLY AND FOR UNKNOW REASONS INITIATES AN EMERGENCY (SOS) CALL, ONE OF WHICH RESULTED IN A 911 CALL TO NYS POLICE. THIS HAS HAPPENED ALMOST HALF A DOZEN TIMES. WE DIDN'T KEEP TRACK AT FIRST BUT NOW KNOW TO DO THAT. MOST TIMES THIS HAPPENS WHILE THE CAR IS MOVING. NOTHING UNUSUAL ABOUT THE CAR OR THE WEATHER OR ANYTHING WE CAN THINK OF THAT WOULD INITIATE THIS. THE CAR HAS NOT REPORTED THAT ANYTHING IS WRONG. ON ONE OCCASION THE CAR CALLED SOS AND WHEN ACURA PERSON DIDN'T GET A REPLY FROM THE CAR THEY CALLED 911. NY STATE TROOPERS RESPONDED. THE CAR WAS STATIONARY IN OUR DRIVEWAY AND HAD BEEN FOR 12 HOURS. ONE OF THE TROOPERS FELL ON ICE COVERED LAWN TRYING TO GET TO THE FRONT DOOR. I HAVE ASKED ACURA FOR THE CALL LOGS SO I CAN PROVIDE TO THE DEALER WITH THE EXACT DATE AND TIME OF THESE CALLS. 16 DAYS AFTER MY WRITTEN REQUEST I STILL HAVE NO LOGS. WHEN THIS HAPPENS, IT IS A VERY SCARY EXPERIENCE. THE TWO DISPLAYS INDICATE SOS IN LARGE RED LETTERS AND THE MAP LIGHTS UP WITH THE CARS CURRENT LOCATION IN 10 DIGIT COORDINATES. THEN SOMEONE COMES OVER THE SPEAKER TO ASK IF WE ARE OKAY. THIS WOULD BE REASSURING IF WE WERE IN THE DITCH ON THE SIDE OF THE ROAD OR INCAPACITATED BUT GOING TO THE GROCERY STORE AND IT IS GOING OFF HAS SCARED MY WIFE AT LEAST THREE TIMES. THIS HAS HAPPENED TO ME WHEN I WAS DRIVING TOO. ACURA CLIENT RELATIONS HAS BEEN ZERO HELP IN GETTING THE LOGS OF TIMES. ADDITIONALLY, I THINK THERE IS A SYSTEMIC PROBLEM BECAUSE ACURA PLACED THE CONCIERGE AND THE SOS BUTTONS VERY CLOSE TO THE GARAGE DOOR OPENER AND OVERHEAD LIGHTS. WE HAVE, ON TWO OF THREE OCCASIONS PRESSED THE BUTTON BY MISTAKE. ON ALL THOSE CASES WE TOLD THE PERSON CALLING WE MADE A MISTAKE. ALL OTHER TIMES (WHICH WE DON'T KNOW BECAUSE ACURA HASN'T GIVEN THEM TO US YET) THE CAR INITIATED THE CALL ALL ON ITS OWN.
Mfg Campaign: 11175717
Recall Date: Feb 8, 2019
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 ACURA TLX. WHILE DRIVING AT AN UNKNOWN SPEED, ON THREE OCCASIONS, THE STEERING WHEEL SEIZED WHILE MAKING EITHER A LEFT OR RIGHT TURN. THE BRAKE PEDAL WAS APPLIED, BUT FELT STIFF AND FAILED TO RESPOND. THE ACCELERATOR PEDAL WAS APPLIED, BUT THE VEHICLE FAILED TO MOVE. IN ADDITION, THE ELECTRICAL SYSTEM, EMISSION, TRANSMISSION, STABILITY CONTROL, ALL WHEEL ASSIST, BLIND SPOT, CRUISE CONTROL, AND LANE ASSIST INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO ACURA OF MEMPHIS (2611 RIDGEWAY RD, MEMPHIS, TN 38119) WHERE IT WAS DIAGNOSED THAT THE VEHICLE OVERHEATED AND THE AUTOMATIC START MALFUNCTIONED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS NOT NOTIFIED AND OPENED CASE NUMBER: 08586429. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 31,081. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 ACURA TLX. WHILE DRIVING AT AN UNKNOWN SPEED, ON THREE OCCASIONS, THE STEERING WHEEL SEIZED WHILE MAKING EITHER A LEFT OR RIGHT TURN. THE BRAKE PEDAL WAS APPLIED, BUT FELT STIFF AND FAILED TO RESPOND. THE ACCELERATOR PEDAL WAS APPLIED, BUT THE VEHICLE FAILED TO MOVE. IN ADDITION, THE ELECTRICAL SYSTEM, EMISSION, TRANSMISSION, STABILITY CONTROL, ALL WHEEL ASSIST, BLIND SPOT, CRUISE CONTROL, AND LANE ASSIST INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO ACURA OF MEMPHIS (2611 RIDGEWAY RD, MEMPHIS, TN 38119) WHERE IT WAS DIAGNOSED THAT THE VEHICLE OVERHEATED AND THE AUTOMATIC START MALFUNCTIONED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS NOT NOTIFIED AND OPENED CASE NUMBER: 08586429. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 31,081. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 ACURA TLX. WHILE DRIVING AT AN UNKNOWN SPEED, ON THREE OCCASIONS, THE STEERING WHEEL SEIZED WHILE MAKING EITHER A LEFT OR RIGHT TURN. THE BRAKE PEDAL WAS APPLIED, BUT FELT STIFF AND FAILED TO RESPOND. THE ACCELERATOR PEDAL WAS APPLIED, BUT THE VEHICLE FAILED TO MOVE. IN ADDITION, THE ELECTRICAL SYSTEM, EMISSION, TRANSMISSION, STABILITY CONTROL, ALL WHEEL ASSIST, BLIND SPOT, CRUISE CONTROL, AND LANE ASSIST INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO ACURA OF MEMPHIS (2611 RIDGEWAY RD, MEMPHIS, TN 38119) WHERE IT WAS DIAGNOSED THAT THE VEHICLE OVERHEATED AND THE AUTOMATIC START MALFUNCTIONED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS NOT NOTIFIED AND OPENED CASE NUMBER: 08586429. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 31,081. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11102472
Recall Date: Jun 18, 2018
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2018 ACURA TLX. WHILE DRIVING AT AN UNKNOWN SPEED, ON THREE OCCASIONS, THE STEERING WHEEL SEIZED WHILE MAKING EITHER A LEFT OR RIGHT TURN. THE BRAKE PEDAL WAS APPLIED, BUT FELT STIFF AND FAILED TO RESPOND. THE ACCELERATOR PEDAL WAS APPLIED, BUT THE VEHICLE FAILED TO MOVE. IN ADDITION, THE ELECTRICAL SYSTEM, EMISSION, TRANSMISSION, STABILITY CONTROL, ALL WHEEL ASSIST, BLIND SPOT, CRUISE CONTROL, AND LANE ASSIST INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO ACURA OF MEMPHIS (2611 RIDGEWAY RD, MEMPHIS, TN 38119) WHERE IT WAS DIAGNOSED THAT THE VEHICLE OVERHEATED AND THE AUTOMATIC START MALFUNCTIONED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS NOT NOTIFIED AND OPENED CASE NUMBER: 08586429. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 31,081. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 ACURA TLX. WHILE DRIVING AT AN UNKNOWN SPEED, ON THREE OCCASIONS, THE STEERING WHEEL SEIZED WHILE MAKING EITHER A LEFT OR RIGHT TURN. THE BRAKE PEDAL WAS APPLIED, BUT FELT STIFF AND FAILED TO RESPOND. THE ACCELERATOR PEDAL WAS APPLIED, BUT THE VEHICLE FAILED TO MOVE. IN ADDITION, THE ELECTRICAL SYSTEM, EMISSION, TRANSMISSION, STABILITY CONTROL, ALL WHEEL ASSIST, BLIND SPOT, CRUISE CONTROL, AND LANE ASSIST INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO ACURA OF MEMPHIS (2611 RIDGEWAY RD, MEMPHIS, TN 38119) WHERE IT WAS DIAGNOSED THAT THE VEHICLE OVERHEATED AND THE AUTOMATIC START MALFUNCTIONED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS NOT NOTIFIED AND OPENED CASE NUMBER: 08586429. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 31,081. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 ACURA TLX. WHILE DRIVING AT AN UNKNOWN SPEED, ON THREE OCCASIONS, THE STEERING WHEEL SEIZED WHILE MAKING EITHER A LEFT OR RIGHT TURN. THE BRAKE PEDAL WAS APPLIED, BUT FELT STIFF AND FAILED TO RESPOND. THE ACCELERATOR PEDAL WAS APPLIED, BUT THE VEHICLE FAILED TO MOVE. IN ADDITION, THE ELECTRICAL SYSTEM, EMISSION, TRANSMISSION, STABILITY CONTROL, ALL WHEEL ASSIST, BLIND SPOT, CRUISE CONTROL, AND LANE ASSIST INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO ACURA OF MEMPHIS (2611 RIDGEWAY RD, MEMPHIS, TN 38119) WHERE IT WAS DIAGNOSED THAT THE VEHICLE OVERHEATED AND THE AUTOMATIC START MALFUNCTIONED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS NOT NOTIFIED AND OPENED CASE NUMBER: 08586429. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 31,081. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11102472
Recall Date: Jun 18, 2018
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