Complaints & Recalls
Official Safety Recalls - Important!
116 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: KGC, KGD
Recall Date: Dec 18, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2017-2020 CR-V, 2018-2019 Accord and Accord Hybrid, 2018-2020 Odyssey, 2019 Insight, and 2019-2020 Acura RDX vehicles. A manufacturing issue with the front seat belts may cause the seat belt buckle channel to interfere with the release button, preventing the seat belt buckle from latching.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: NDA, QDB, BDC, MDD
Recall Date: Mar 9, 2023
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2019-2020 Acura MDX, MDX Sport Hybrid, RDX, TLX, Honda Accord, Civic Hatchback, Insight, 2019 Acura ILX, Honda Accord Hybrid, Civic Coupe, Civic Coupe Si, Civic Sedan, Civic Sedan Si, Civic Type R, Fit, HR-V, Odyssey, Passport, Pilot and Ridgeline, and 2018-2019 CR-V vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Multiple Codes
Recall Date: Mar 25, 2021
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2018-2019 Acura NSX, 2019 Acura RDX, RLX and RLX Sport Hybrid, 2018-2019 Honda Accord, Civic Hatchback, Civic Type R and HR-V, 2019-2020 Insight and 2019 Fit vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 28, 2020
Consumer Complaints
454 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Came out from my house at 7am to go to work, to see that my back windshield was completely shattered. There were no signs of someone trying to break in or forced entry into the vehicle.
Corrective Action:
Came out from my house at 7am to go to work, to see that my back windshield was completely shattered. There were no signs of someone trying to break in or forced entry into the vehicle.
Additional Notes:
Came out from my house at 7am to go to work, to see that my back windshield was completely shattered. There were no signs of someone trying to break in or forced entry into the vehicle.
Mfg Campaign: 11603994
Recall Date: Jul 23, 2024
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
Driving 55mph at night on highway . Went to accelerate around slower vehicle to 70mph speed limit when vehicle lost engine power and yellow check engine light began flashing on left side of instrument panel. Vehicle began slowing forcing move to right shoulder from left lane in moderate traffic. Vehicle would not accelerate past 20 mph on shoulder to nearest exit. Once at a safe location vehicle was shut off. Restarted vehicle approximately 30 seconds after shut down and vehicle began running normal.
Corrective Action:
Driving 55mph at night on highway . Went to accelerate around slower vehicle to 70mph speed limit when vehicle lost engine power and yellow check engine light began flashing on left side of instrument panel. Vehicle began slowing forcing move to right shoulder from left lane in moderate traffic. Vehicle would not accelerate past 20 mph on shoulder to nearest exit. Once at a safe location vehicle was shut off. Restarted vehicle approximately 30 seconds after shut down and vehicle began running normal.
Additional Notes:
Driving 55mph at night on highway . Went to accelerate around slower vehicle to 70mph speed limit when vehicle lost engine power and yellow check engine light began flashing on left side of instrument panel. Vehicle began slowing forcing move to right shoulder from left lane in moderate traffic. Vehicle would not accelerate past 20 mph on shoulder to nearest exit. Once at a safe location vehicle was shut off. Restarted vehicle approximately 30 seconds after shut down and vehicle began running normal.
Mfg Campaign: 11603709
Recall Date: Jul 22, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Acura RDX. While the contact’s wife was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that several unknown warning lights illuminated, and the engine seized. The contact's wife restarted the vehicle, and the vehicle was driven to the residence. The vehicle was taken to an independent mechanic; however, the failure was not duplicated. The vehicle was not repaired. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The contact was advised to take the vehicle to the dealer for diagnostic testing. Additionally, the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2019 Acura RDX. While the contact’s wife was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that several unknown warning lights illuminated, and the engine seized. The contact's wife restarted the vehicle, and the vehicle was driven to the residence. The vehicle was taken to an independent mechanic; however, the failure was not duplicated. The vehicle was not repaired. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The contact was advised to take the vehicle to the dealer for diagnostic testing. Additionally, the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2019 Acura RDX. While the contact’s wife was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that several unknown warning lights illuminated, and the engine seized. The contact's wife restarted the vehicle, and the vehicle was driven to the residence. The vehicle was taken to an independent mechanic; however, the failure was not duplicated. The vehicle was not repaired. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The contact was advised to take the vehicle to the dealer for diagnostic testing. Additionally, the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was unknown.
Mfg Campaign: 11603394
Recall Date: Jul 19, 2024
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When I opened the driver’s door, I hear a pop and saw the rear windshield glass has shattered
Corrective Action:
When I opened the driver’s door, I hear a pop and saw the rear windshield glass has shattered
Additional Notes:
When I opened the driver’s door, I hear a pop and saw the rear windshield glass has shattered
Mfg Campaign: 11602045
Recall Date: Jul 14, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My vehicle stopped in the middle of the road as I took exit from the highway. I was almost rear ended as I was entering the parking lot .The vehicle just stalled. I took it the Acura Dealership for fix and they have not taken care of recall issue. I am being asked to spend money on fixing other electrical errors first before they fix the recall on my vehicle.
Corrective Action:
My vehicle stopped in the middle of the road as I took exit from the highway. I was almost rear ended as I was entering the parking lot .The vehicle just stalled. I took it the Acura Dealership for fix and they have not taken care of recall issue. I am being asked to spend money on fixing other electrical errors first before they fix the recall on my vehicle.
Additional Notes:
My vehicle stopped in the middle of the road as I took exit from the highway. I was almost rear ended as I was entering the parking lot .The vehicle just stalled. I took it the Acura Dealership for fix and they have not taken care of recall issue. I am being asked to spend money on fixing other electrical errors first before they fix the recall on my vehicle.
Mfg Campaign: 11600619
Recall Date: Jul 9, 2024
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
My vehicle stopped in the middle of the road as I took exit from the highway. I was almost rear ended as I was entering the parking lot .The vehicle just stalled. I took it the Acura Dealership for fix and they have not taken care of recall issue. I am being asked to spend money on fixing other electrical errors first before they fix the recall on my vehicle.
Corrective Action:
My vehicle stopped in the middle of the road as I took exit from the highway. I was almost rear ended as I was entering the parking lot .The vehicle just stalled. I took it the Acura Dealership for fix and they have not taken care of recall issue. I am being asked to spend money on fixing other electrical errors first before they fix the recall on my vehicle.
Additional Notes:
My vehicle stopped in the middle of the road as I took exit from the highway. I was almost rear ended as I was entering the parking lot .The vehicle just stalled. I took it the Acura Dealership for fix and they have not taken care of recall issue. I am being asked to spend money on fixing other electrical errors first before they fix the recall on my vehicle.
Mfg Campaign: 11600619
Recall Date: Jul 9, 2024
Honda (american Honda Motor Co.)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The rear window shattered without any warning or symptoms. This made it dangerous to drive without worrying about glass pieces injuring us or others. This is a known problem, confirmed by both the dealer and collision and glass shops.
Corrective Action:
The rear window shattered without any warning or symptoms. This made it dangerous to drive without worrying about glass pieces injuring us or others. This is a known problem, confirmed by both the dealer and collision and glass shops.
Additional Notes:
The rear window shattered without any warning or symptoms. This made it dangerous to drive without worrying about glass pieces injuring us or others. This is a known problem, confirmed by both the dealer and collision and glass shops.
Mfg Campaign: 11595759
Recall Date: Jun 21, 2024
Honda (american Honda Motor Co.)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Vehicle Identification Number (VIN) [XXX] Vehicle Mileage 65,000 Involved (Honda/Acura) dealership Leith Acura - 2300 Capital Summit Ct Details of your (complaint/comment/inquiry)?The first time (approximate date) you noticed this issue. On [XXX] at 17:03, the rear windshield randomly imploded while the car was in the driveway (reference attached video of the event). The National Highway Safety Administration has issued a TSB regarding this issue #: 22-014 (also attached). I called Leith Acura on 11Dec2023 at 07:53. I explained the event to the Service Technician and they reviewed it with their manager. Since my vehicle is outside of the manufacturer's warranty, this is not covered for repair. Acura is viewed as a luxury brand but seems to not be standing behind their vehicles. This is a known and recognized issue by Acura and leaving the repairs, costs, time, and energy of this event with the end user is not what I expected when I purchased a vehicle manufactured by Acura. The first time (approximate date) you visited the dealer for this concern. N/A. I was told that they would not cover this event and directed me to go through my insurance for repair. Never offered to inspect the vehicle or event. The last time (approximate date) you visited the dealer for this concern. See comment above How often does this issue happen within a time frame (e.g., once a month)? First event The name & title of the person(s) assisting you at the dealer. N/A. Was told that they would not cover this event and directed me to go through my insurance for repair. Never offered to inspect the vehicle or event. The reason/explanation provided by the dealer, as to what caused this issue. When I called, I explained the event, stated I had video evidence of no other factors, and brought up the TSB for this issue. What repairs/services have been completed (if any)? Zero What repairs/services have been suggested? Leith Acura advised me to go through my personal insurance INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Corrective Action:
Vehicle Identification Number (VIN) [XXX] Vehicle Mileage 65,000 Involved (Honda/Acura) dealership Leith Acura - 2300 Capital Summit Ct Details of your (complaint/comment/inquiry)?The first time (approximate date) you noticed this issue. On [XXX] at 17:03, the rear windshield randomly imploded while the car was in the driveway (reference attached video of the event). The National Highway Safety Administration has issued a TSB regarding this issue #: 22-014 (also attached). I called Leith Acura on 11Dec2023 at 07:53. I explained the event to the Service Technician and they reviewed it with their manager. Since my vehicle is outside of the manufacturer's warranty, this is not covered for repair. Acura is viewed as a luxury brand but seems to not be standing behind their vehicles. This is a known and recognized issue by Acura and leaving the repairs, costs, time, and energy of this event with the end user is not what I expected when I purchased a vehicle manufactured by Acura. The first time (approximate date) you visited the dealer for this concern. N/A. I was told that they would not cover this event and directed me to go through my insurance for repair. Never offered to inspect the vehicle or event. The last time (approximate date) you visited the dealer for this concern. See comment above How often does this issue happen within a time frame (e.g., once a month)? First event The name & title of the person(s) assisting you at the dealer. N/A. Was told that they would not cover this event and directed me to go through my insurance for repair. Never offered to inspect the vehicle or event. The reason/explanation provided by the dealer, as to what caused this issue. When I called, I explained the event, stated I had video evidence of no other factors, and brought up the TSB for this issue. What repairs/services have been completed (if any)? Zero What repairs/services have been suggested? Leith Acura advised me to go through my personal insurance INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Additional Notes:
Vehicle Identification Number (VIN) [XXX] Vehicle Mileage 65,000 Involved (Honda/Acura) dealership Leith Acura - 2300 Capital Summit Ct Details of your (complaint/comment/inquiry)?The first time (approximate date) you noticed this issue. On [XXX] at 17:03, the rear windshield randomly imploded while the car was in the driveway (reference attached video of the event). The National Highway Safety Administration has issued a TSB regarding this issue #: 22-014 (also attached). I called Leith Acura on 11Dec2023 at 07:53. I explained the event to the Service Technician and they reviewed it with their manager. Since my vehicle is outside of the manufacturer's warranty, this is not covered for repair. Acura is viewed as a luxury brand but seems to not be standing behind their vehicles. This is a known and recognized issue by Acura and leaving the repairs, costs, time, and energy of this event with the end user is not what I expected when I purchased a vehicle manufactured by Acura. The first time (approximate date) you visited the dealer for this concern. N/A. I was told that they would not cover this event and directed me to go through my insurance for repair. Never offered to inspect the vehicle or event. The last time (approximate date) you visited the dealer for this concern. See comment above How often does this issue happen within a time frame (e.g., once a month)? First event The name & title of the person(s) assisting you at the dealer. N/A. Was told that they would not cover this event and directed me to go through my insurance for repair. Never offered to inspect the vehicle or event. The reason/explanation provided by the dealer, as to what caused this issue. When I called, I explained the event, stated I had video evidence of no other factors, and brought up the TSB for this issue. What repairs/services have been completed (if any)? Zero What repairs/services have been suggested? Leith Acura advised me to go through my personal insurance INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
Mfg Campaign: 11595805
Recall Date: Jun 21, 2024
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The rear window spontaneously shattered. There were no warning signs. My car was at work, parked all day. When I got into my car and shut the door, the rear window shattered.
Corrective Action:
The rear window spontaneously shattered. There were no warning signs. My car was at work, parked all day. When I got into my car and shut the door, the rear window shattered.
Additional Notes:
The rear window spontaneously shattered. There were no warning signs. My car was at work, parked all day. When I got into my car and shut the door, the rear window shattered.
Mfg Campaign: 11595538
Recall Date: Jun 20, 2024
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Back windshield spontaneously shattered while car was parked and not on. Glass is now everywhere. This is a safety issue!!!
Corrective Action:
Back windshield spontaneously shattered while car was parked and not on. Glass is now everywhere. This is a safety issue!!!
Additional Notes:
Back windshield spontaneously shattered while car was parked and not on. Glass is now everywhere. This is a safety issue!!!
Mfg Campaign: 11592503
Recall Date: Jun 4, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Acura failed to remedy fuel pump safety recall. Reference Recalls: May 28 2020 20V314000 March 25 2021 21V215000 December 18 2023 23V858000
Corrective Action:
Acura failed to remedy fuel pump safety recall. Reference Recalls: May 28 2020 20V314000 March 25 2021 21V215000 December 18 2023 23V858000
Additional Notes:
Acura failed to remedy fuel pump safety recall. Reference Recalls: May 28 2020 20V314000 March 25 2021 21V215000 December 18 2023 23V858000
Mfg Campaign: 11592204
Recall Date: Jun 3, 2024
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Spontaneous Shattering of 2019 Acura Back Windshield On June 3, 2023, while our 2019 RDX was parked with the back hatch open as we were packing to return home from a weekend away, we heard a loud noise. To our shock, we discovered the rear windshield had shattered, scattering thick black glass both inside and outside the vehicle. Fortunately, no one was near the car at the time, including our toddler and infant grandchildren, whom we transport in this vehicle twice a week. A quick search revealed that there have been reported defects and incidents of shattering windshields in 2019-2023 Acura RDX models. We were dismayed to learn that Honda has been aware of this issue since 2020 and has only notified its dealers in 2023. We understand that American Honda is currently facing legal action for not addressing this defect adequately. We were shocked and concerned that we had not been made aware of this issue, given the safety risks involved. We immediately contacted the dealership from which we purchased the car, seeking guidance on how to safely get the vehicle to them for repair. We assumed that Honda would take responsibility for this known defect. However, we were informed by two managers, that Honda is not taking responsibility for this issue. The thick black glass exploded with a loud and startling sound. The broken glass surrounded inside and outside of the car and continued to fall as we researched what to do. The danger was to my husband packing the car, to my toddler and infant grandchildren had this occurred any Tuesday or Thursday we transportation in this car, to us had it happened while driving as the sound was like a gunshot or crash, and other drivers had we reacted.
Corrective Action:
Spontaneous Shattering of 2019 Acura Back Windshield On June 3, 2023, while our 2019 RDX was parked with the back hatch open as we were packing to return home from a weekend away, we heard a loud noise. To our shock, we discovered the rear windshield had shattered, scattering thick black glass both inside and outside the vehicle. Fortunately, no one was near the car at the time, including our toddler and infant grandchildren, whom we transport in this vehicle twice a week. A quick search revealed that there have been reported defects and incidents of shattering windshields in 2019-2023 Acura RDX models. We were dismayed to learn that Honda has been aware of this issue since 2020 and has only notified its dealers in 2023. We understand that American Honda is currently facing legal action for not addressing this defect adequately. We were shocked and concerned that we had not been made aware of this issue, given the safety risks involved. We immediately contacted the dealership from which we purchased the car, seeking guidance on how to safely get the vehicle to them for repair. We assumed that Honda would take responsibility for this known defect. However, we were informed by two managers, that Honda is not taking responsibility for this issue. The thick black glass exploded with a loud and startling sound. The broken glass surrounded inside and outside of the car and continued to fall as we researched what to do. The danger was to my husband packing the car, to my toddler and infant grandchildren had this occurred any Tuesday or Thursday we transportation in this car, to us had it happened while driving as the sound was like a gunshot or crash, and other drivers had we reacted.
Additional Notes:
Spontaneous Shattering of 2019 Acura Back Windshield On June 3, 2023, while our 2019 RDX was parked with the back hatch open as we were packing to return home from a weekend away, we heard a loud noise. To our shock, we discovered the rear windshield had shattered, scattering thick black glass both inside and outside the vehicle. Fortunately, no one was near the car at the time, including our toddler and infant grandchildren, whom we transport in this vehicle twice a week. A quick search revealed that there have been reported defects and incidents of shattering windshields in 2019-2023 Acura RDX models. We were dismayed to learn that Honda has been aware of this issue since 2020 and has only notified its dealers in 2023. We understand that American Honda is currently facing legal action for not addressing this defect adequately. We were shocked and concerned that we had not been made aware of this issue, given the safety risks involved. We immediately contacted the dealership from which we purchased the car, seeking guidance on how to safely get the vehicle to them for repair. We assumed that Honda would take responsibility for this known defect. However, we were informed by two managers, that Honda is not taking responsibility for this issue. The thick black glass exploded with a loud and startling sound. The broken glass surrounded inside and outside of the car and continued to fall as we researched what to do. The danger was to my husband packing the car, to my toddler and infant grandchildren had this occurred any Tuesday or Thursday we transportation in this car, to us had it happened while driving as the sound was like a gunshot or crash, and other drivers had we reacted.
Mfg Campaign: 11592224
Recall Date: Jun 3, 2024
Honda (american Honda Motor Co.)
Defect Description:
SERVICE BRAKES, ELECTRIC:SOFTWARE/PROGRAMMING
Potential Consequences:
The contact owns a 2019 Acura RDX. The contact stated while driving at an undisclosed speed and coming to a stop, the brake pedal was depressed but failed to operate as intended. There was no warning light illuminated. The contact stated that the instrument panel failed to display properly which caused the battery to drain quickly. The vehicle was taken to the dealer for diagnostic testing however, the result was not disclosed. The contact stated that the unknown wiring was replaced. The vehicle was repaired but the failure persisted. The contact was concerned about the safety of the vehicle. The manufacturer was notified of the failure. The failure mileage was approximately 49,000.
Corrective Action:
The contact owns a 2019 Acura RDX. The contact stated while driving at an undisclosed speed and coming to a stop, the brake pedal was depressed but failed to operate as intended. There was no warning light illuminated. The contact stated that the instrument panel failed to display properly which caused the battery to drain quickly. The vehicle was taken to the dealer for diagnostic testing however, the result was not disclosed. The contact stated that the unknown wiring was replaced. The vehicle was repaired but the failure persisted. The contact was concerned about the safety of the vehicle. The manufacturer was notified of the failure. The failure mileage was approximately 49,000.
Additional Notes:
The contact owns a 2019 Acura RDX. The contact stated while driving at an undisclosed speed and coming to a stop, the brake pedal was depressed but failed to operate as intended. There was no warning light illuminated. The contact stated that the instrument panel failed to display properly which caused the battery to drain quickly. The vehicle was taken to the dealer for diagnostic testing however, the result was not disclosed. The contact stated that the unknown wiring was replaced. The vehicle was repaired but the failure persisted. The contact was concerned about the safety of the vehicle. The manufacturer was notified of the failure. The failure mileage was approximately 49,000.
Mfg Campaign: 11589958
Recall Date: May 21, 2024
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
While driving today around 30 MPH using cruise control the display suddenly changed from showing a vehicle icon on the HUD and dashboard display to a black box with a white line around it with the words in white "Cruise Mode" and disabled my cruise control operation while I was driving. This action almost resulted in a rear end collision with the vehicle in front of me as I was barely able to stop the vehicle before hitting the rear of the car in front of me. There was no warning no message that the function was being disabled. It just suddenly happened. I have contacted multiple dealers on this, contacted Acura Emergency services and Roadside Assistance. No one has ever heard of this happening and have no idea of the cause. Acura Client Relations is closed on the weekends and has no hotline on the weekend for reporting safety issues. I can't even get any constructive feedback as to if the car is currently safe to drive without using the cruise control. I have scheduled an appointment with Acura of Fremont Service on Monday at 2:30PM PDT. This may be a flawed vehicle update that was pushed onto the vehicle while driving as I have run in car diagnostics and everything that should be normal in green seems to be. In my opinion this should be a high priority as it can lead to collisions.
Corrective Action:
While driving today around 30 MPH using cruise control the display suddenly changed from showing a vehicle icon on the HUD and dashboard display to a black box with a white line around it with the words in white "Cruise Mode" and disabled my cruise control operation while I was driving. This action almost resulted in a rear end collision with the vehicle in front of me as I was barely able to stop the vehicle before hitting the rear of the car in front of me. There was no warning no message that the function was being disabled. It just suddenly happened. I have contacted multiple dealers on this, contacted Acura Emergency services and Roadside Assistance. No one has ever heard of this happening and have no idea of the cause. Acura Client Relations is closed on the weekends and has no hotline on the weekend for reporting safety issues. I can't even get any constructive feedback as to if the car is currently safe to drive without using the cruise control. I have scheduled an appointment with Acura of Fremont Service on Monday at 2:30PM PDT. This may be a flawed vehicle update that was pushed onto the vehicle while driving as I have run in car diagnostics and everything that should be normal in green seems to be. In my opinion this should be a high priority as it can lead to collisions.
Additional Notes:
While driving today around 30 MPH using cruise control the display suddenly changed from showing a vehicle icon on the HUD and dashboard display to a black box with a white line around it with the words in white "Cruise Mode" and disabled my cruise control operation while I was driving. This action almost resulted in a rear end collision with the vehicle in front of me as I was barely able to stop the vehicle before hitting the rear of the car in front of me. There was no warning no message that the function was being disabled. It just suddenly happened. I have contacted multiple dealers on this, contacted Acura Emergency services and Roadside Assistance. No one has ever heard of this happening and have no idea of the cause. Acura Client Relations is closed on the weekends and has no hotline on the weekend for reporting safety issues. I can't even get any constructive feedback as to if the car is currently safe to drive without using the cruise control. I have scheduled an appointment with Acura of Fremont Service on Monday at 2:30PM PDT. This may be a flawed vehicle update that was pushed onto the vehicle while driving as I have run in car diagnostics and everything that should be normal in green seems to be. In my opinion this should be a high priority as it can lead to collisions.
Mfg Campaign: 11589470
Recall Date: May 18, 2024
Honda (american Honda Motor Co.)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2019 Acura RDX. The contact stated that while refueling the vehicle, there was an unknown abnormal noise detected. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.
Corrective Action:
The contact owns a 2019 Acura RDX. The contact stated that while refueling the vehicle, there was an unknown abnormal noise detected. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.
Additional Notes:
The contact owns a 2019 Acura RDX. The contact stated that while refueling the vehicle, there was an unknown abnormal noise detected. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.
Mfg Campaign: 11588919
Recall Date: May 15, 2024
Honda (american Honda Motor Co.)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Tailgate window shattered spontaneously while parked in our driveway. There was no force or impact to the glass causing this condition. An insurance claim was filed, and the glass was replaced. However, due to the design of the tailgate, we were informed by Safelite, the glass repair company that many of the pieces of glass that fell into the body of the tailgate could not be removed without full removal of the tailgate which is not covered by insurance. The resulting condition is the sound of moving broken glass every time the tailgate opens and closes as well as the tailgate closing button located on the tailgate no longer working. Additionally, at times when closing the tailgate via remote, the tailgate does not fully close.
Corrective Action:
Tailgate window shattered spontaneously while parked in our driveway. There was no force or impact to the glass causing this condition. An insurance claim was filed, and the glass was replaced. However, due to the design of the tailgate, we were informed by Safelite, the glass repair company that many of the pieces of glass that fell into the body of the tailgate could not be removed without full removal of the tailgate which is not covered by insurance. The resulting condition is the sound of moving broken glass every time the tailgate opens and closes as well as the tailgate closing button located on the tailgate no longer working. Additionally, at times when closing the tailgate via remote, the tailgate does not fully close.
Additional Notes:
Tailgate window shattered spontaneously while parked in our driveway. There was no force or impact to the glass causing this condition. An insurance claim was filed, and the glass was replaced. However, due to the design of the tailgate, we were informed by Safelite, the glass repair company that many of the pieces of glass that fell into the body of the tailgate could not be removed without full removal of the tailgate which is not covered by insurance. The resulting condition is the sound of moving broken glass every time the tailgate opens and closes as well as the tailgate closing button located on the tailgate no longer working. Additionally, at times when closing the tailgate via remote, the tailgate does not fully close.
Mfg Campaign: 11587373
Recall Date: May 7, 2024
Honda (american Honda Motor Co.)
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2019 Acura RDX. The contact stated that while entering the vehicle through the driver's side door and then closing the door, the rear tailgate window shattered without impact. The vehicle was taken to the dealer. The vehicle was repaired. The contact stated that there was glass in the trunk of the vehicle. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2019 Acura RDX. The contact stated that while entering the vehicle through the driver's side door and then closing the door, the rear tailgate window shattered without impact. The vehicle was taken to the dealer. The vehicle was repaired. The contact stated that there was glass in the trunk of the vehicle. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2019 Acura RDX. The contact stated that while entering the vehicle through the driver's side door and then closing the door, the rear tailgate window shattered without impact. The vehicle was taken to the dealer. The vehicle was repaired. The contact stated that there was glass in the trunk of the vehicle. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
Mfg Campaign: 11587247
Recall Date: May 6, 2024
Honda (american Honda Motor Co.)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Defective rear defroster causes rear tailgate to shatter spontaneously leaving glass inside the tailgate.
Corrective Action:
Defective rear defroster causes rear tailgate to shatter spontaneously leaving glass inside the tailgate.
Additional Notes:
Defective rear defroster causes rear tailgate to shatter spontaneously leaving glass inside the tailgate.
Mfg Campaign: 11584336
Recall Date: Apr 21, 2024
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My rear back windshield shattered while the car was parked for no reason. The Acura rep told me that the back windshields that we installed with faulty and had sent out a bulletin but I never received this bulletin. Acura is trying to not pay for the back windshield and trying my make me go through my insurance to get it fixed. This happened on 4/7/2024.
Corrective Action:
My rear back windshield shattered while the car was parked for no reason. The Acura rep told me that the back windshields that we installed with faulty and had sent out a bulletin but I never received this bulletin. Acura is trying to not pay for the back windshield and trying my make me go through my insurance to get it fixed. This happened on 4/7/2024.
Additional Notes:
My rear back windshield shattered while the car was parked for no reason. The Acura rep told me that the back windshields that we installed with faulty and had sent out a bulletin but I never received this bulletin. Acura is trying to not pay for the back windshield and trying my make me go through my insurance to get it fixed. This happened on 4/7/2024.
Mfg Campaign: 11583310
Recall Date: Apr 16, 2024
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The rear window keeps imploding. This has happen 2x to my 2019 Acura RDX within the last 3 months and is a COMMON issue that Acura has not owned up to and will not rectify. If this happens while driving or with children/people in the back seat it could cause severe injury or death. Also Small pieces of glass get into the gate and there's no way to get it out.
Corrective Action:
The rear window keeps imploding. This has happen 2x to my 2019 Acura RDX within the last 3 months and is a COMMON issue that Acura has not owned up to and will not rectify. If this happens while driving or with children/people in the back seat it could cause severe injury or death. Also Small pieces of glass get into the gate and there's no way to get it out.
Additional Notes:
The rear window keeps imploding. This has happen 2x to my 2019 Acura RDX within the last 3 months and is a COMMON issue that Acura has not owned up to and will not rectify. If this happens while driving or with children/people in the back seat it could cause severe injury or death. Also Small pieces of glass get into the gate and there's no way to get it out.
Mfg Campaign: 11581653
Recall Date: Apr 8, 2024
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Valencia, CA • 36 yrs
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