Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2015-2024 XC90 vehicles. The second-row seat belt buckle and lower belt anchor bolts may not be tightened properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10259
Recall Date: Dec 7, 2023
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2016-2020 XC90 Excellence vehicles. Liquid or condensation on the rear seat control display may cause the front passenger seat to move back as far as possible.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R10093
Recall Date: Apr 21, 2021
Volvo Car Usa Llc
Safety Issue:
Volvo Car USA LLC (Volvo) is recalling certain 2017-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module (VCM) may have an error causing the Telematics and Driver Support Systems to function improperly. As a result, the GPS will not provide location information to emergency personnel in the event of an emergency.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R39917
Recall Date: Nov 13, 2018
Volvo Car Usa Llc
Safety Issue:
Volvo Car USA LLC (Volvo) is recalling certain 2017 XC90 vehicles. The Micro Gas Generator (MGG), a subcomponent part used within the right hand side seat belt retractor for the third row seats, may detach after the seatbelt retractor pretensioner is deployed.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R89716
Recall Date: Jun 8, 2017
Volvo Car Usa Llc
Safety Issue:
Volvo Car USA LLC (Volvo) is recalling certain 2017 XC90, S90, and V90 Cross Country vehicles. The bolts that secure the Inflatable Curtain (IC) air bags in place may break, possibly resulting in the IC air bag deploying improperly in the event of a crash. As, such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R89714
Recall Date: Feb 16, 2017
Volvo Car Usa Llc
Safety Issue:
Volvo Car USA LLC (Volvo) is recalling certain model year 2016-2017 XC90, S90, XC60, V60 Cross Country, V60, S60 Cross Country, S60, and S60 Inscription vehicles manufactured February 16, 2015, to August 22, 2016. On the affected vehicles, the front passenger seat belt buckle attaching stud may loosen, allowing the buckle to separate from the seat belt bracket. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat Belt Assembly Anchorages" and number 209, "Seat Belt Assemblies."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R89708
Recall Date: Nov 2, 2016
Volvo Car Usa Llc
Safety Issue:
Volvo Cars of North America, LLC (Volvo) is recalling certain model year 2016-2017 Volvo XC90 and S90 vehicles manufactured April 15, 2015 through September 19, 2016. In the affected vehicles, the drain hose for the air conditioning may leak into the passenger compartment due to a drain hose installation error during manufacturing.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R89707
Recall Date: Sep 26, 2016
Consumer Complaints
88 ComplaintsVolvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving in hybrid mode while both the gasoline and electric motor are running or shifting back and forth, occasionally the electric motor will come on with a sharp, sometimes loud, metallic “bang”. The sound and feel appears to be coming from the rear. The last two times it happened, the car lunged forward on its own without additional pressure on the accelerator, and once over the past week it lunged forward near an intersection when lifting off the accelerator pedal and engaging the brake. The lunge almost caused me to rear end the car in front of me which I was not very close to. This occurs about once every 50 miles travelled or once per day and at various speeds. To date it has not generated a CEL or any other type of warning.
Corrective Action:
While driving in hybrid mode while both the gasoline and electric motor are running or shifting back and forth, occasionally the electric motor will come on with a sharp, sometimes loud, metallic “bang”. The sound and feel appears to be coming from the rear. The last two times it happened, the car lunged forward on its own without additional pressure on the accelerator, and once over the past week it lunged forward near an intersection when lifting off the accelerator pedal and engaging the brake. The lunge almost caused me to rear end the car in front of me which I was not very close to. This occurs about once every 50 miles travelled or once per day and at various speeds. To date it has not generated a CEL or any other type of warning.
Additional Notes:
While driving in hybrid mode while both the gasoline and electric motor are running or shifting back and forth, occasionally the electric motor will come on with a sharp, sometimes loud, metallic “bang”. The sound and feel appears to be coming from the rear. The last two times it happened, the car lunged forward on its own without additional pressure on the accelerator, and once over the past week it lunged forward near an intersection when lifting off the accelerator pedal and engaging the brake. The lunge almost caused me to rear end the car in front of me which I was not very close to. This occurs about once every 50 miles travelled or once per day and at various speeds. To date it has not generated a CEL or any other type of warning.
Mfg Campaign: 11460563
Recall Date: Apr 12, 2022
Volvo Car Usa, Llc
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2017 Volvo XC90. The contact stated that while operating the vehicle, the air bag and check engine warning lights intermittently illuminated. Additionally, the message "Pullover Engine Overheating" was displayed. The vehicle was taken to the local dealer who diagnosed that failure was caused by the drain hose for the air conditioning leaking into the passenger’s side compartment due to a drain hose installation error during manufacturing. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 16V690000 (Equipment, Air Bags). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 92,000.
Corrective Action:
The contact owns a 2017 Volvo XC90. The contact stated that while operating the vehicle, the air bag and check engine warning lights intermittently illuminated. Additionally, the message "Pullover Engine Overheating" was displayed. The vehicle was taken to the local dealer who diagnosed that failure was caused by the drain hose for the air conditioning leaking into the passenger’s side compartment due to a drain hose installation error during manufacturing. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 16V690000 (Equipment, Air Bags). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 92,000.
Additional Notes:
The contact owns a 2017 Volvo XC90. The contact stated that while operating the vehicle, the air bag and check engine warning lights intermittently illuminated. Additionally, the message "Pullover Engine Overheating" was displayed. The vehicle was taken to the local dealer who diagnosed that failure was caused by the drain hose for the air conditioning leaking into the passenger’s side compartment due to a drain hose installation error during manufacturing. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 16V690000 (Equipment, Air Bags). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 92,000.
Mfg Campaign: 11455808
Recall Date: Mar 9, 2022
Volvo Car Usa, Llc
Defect Description:
EQUIPMENT
Potential Consequences:
The contact owns a 2017 Volvo XC90. The contact stated that while operating the vehicle, the air bag and check engine warning lights intermittently illuminated. Additionally, the message "Pullover Engine Overheating" was displayed. The vehicle was taken to the local dealer who diagnosed that failure was caused by the drain hose for the air conditioning leaking into the passenger’s side compartment due to a drain hose installation error during manufacturing. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 16V690000 (Equipment, Air Bags). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 92,000.
Corrective Action:
The contact owns a 2017 Volvo XC90. The contact stated that while operating the vehicle, the air bag and check engine warning lights intermittently illuminated. Additionally, the message "Pullover Engine Overheating" was displayed. The vehicle was taken to the local dealer who diagnosed that failure was caused by the drain hose for the air conditioning leaking into the passenger’s side compartment due to a drain hose installation error during manufacturing. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 16V690000 (Equipment, Air Bags). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 92,000.
Additional Notes:
The contact owns a 2017 Volvo XC90. The contact stated that while operating the vehicle, the air bag and check engine warning lights intermittently illuminated. Additionally, the message "Pullover Engine Overheating" was displayed. The vehicle was taken to the local dealer who diagnosed that failure was caused by the drain hose for the air conditioning leaking into the passenger’s side compartment due to a drain hose installation error during manufacturing. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 16V690000 (Equipment, Air Bags). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 92,000.
Mfg Campaign: 11455808
Recall Date: Mar 9, 2022
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
"Volvo On Call Service Required" message shows up on the dash suddenly every 3-5 minutes, and the black message box itself is close to, and bigger than, the speedometer reading. It makes it difficult to monitor and maintain speed without distraction. At the same time, every 3-5 minutes, top of the center screen completely flashes with "message stored to Car Status app" to draw driver attention and causes a major distraction while driving.
Corrective Action:
"Volvo On Call Service Required" message shows up on the dash suddenly every 3-5 minutes, and the black message box itself is close to, and bigger than, the speedometer reading. It makes it difficult to monitor and maintain speed without distraction. At the same time, every 3-5 minutes, top of the center screen completely flashes with "message stored to Car Status app" to draw driver attention and causes a major distraction while driving.
Additional Notes:
"Volvo On Call Service Required" message shows up on the dash suddenly every 3-5 minutes, and the black message box itself is close to, and bigger than, the speedometer reading. It makes it difficult to monitor and maintain speed without distraction. At the same time, every 3-5 minutes, top of the center screen completely flashes with "message stored to Car Status app" to draw driver attention and causes a major distraction while driving.
Mfg Campaign: 11432610
Recall Date: Sep 11, 2021
Volvo Car Usa, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
"Volvo On Call Service Required" message shows up on the dash suddenly every 3-5 minutes, and the black message box itself is close to, and bigger than, the speedometer reading. It makes it difficult to monitor and maintain speed without distraction. At the same time, every 3-5 minutes, top of the center screen completely flashes with "message stored to Car Status app" to draw driver attention and causes a major distraction while driving.
Corrective Action:
"Volvo On Call Service Required" message shows up on the dash suddenly every 3-5 minutes, and the black message box itself is close to, and bigger than, the speedometer reading. It makes it difficult to monitor and maintain speed without distraction. At the same time, every 3-5 minutes, top of the center screen completely flashes with "message stored to Car Status app" to draw driver attention and causes a major distraction while driving.
Additional Notes:
"Volvo On Call Service Required" message shows up on the dash suddenly every 3-5 minutes, and the black message box itself is close to, and bigger than, the speedometer reading. It makes it difficult to monitor and maintain speed without distraction. At the same time, every 3-5 minutes, top of the center screen completely flashes with "message stored to Car Status app" to draw driver attention and causes a major distraction while driving.
Mfg Campaign: 11432610
Recall Date: Sep 11, 2021
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
Coolant bleed hose broke causing vehicle to overheat. Part is made of plastic and not durable for long-term use. 2016 year was recalled, but not on the 2017 model.
Corrective Action:
Coolant bleed hose broke causing vehicle to overheat. Part is made of plastic and not durable for long-term use. 2016 year was recalled, but not on the 2017 model.
Additional Notes:
Coolant bleed hose broke causing vehicle to overheat. Part is made of plastic and not durable for long-term use. 2016 year was recalled, but not on the 2017 model.
Mfg Campaign: 11420986
Recall Date: Jun 15, 2021
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CENTRAL CONSOLE WILL "REBOOT" FOR NO APPARENT REASON. THE SCREEN GOES BLANK AND AFTER A FEW MINUTES IT DISPLAYS A ANIMATED ROTATING CIRCLE LIKE IT IS STARTING TO BOOT UP. IT CAN TAKE 5+ MINUTES FOR THE REBOOT PROCESS. WHILE IT IS DOING IT THERE IS NO ACCESS TO THE INSTRUMENTS AND CONTROLS IT PROVIDES ACCESS TO. IT USUALLY HAPPENS WITHIN THE FIRST 5 MINUTES OF STARTING THE VEHICLE, BUT IT HAS OCCURED 20+ MINUTES INTO A DRIVE.
Corrective Action:
CENTRAL CONSOLE WILL "REBOOT" FOR NO APPARENT REASON. THE SCREEN GOES BLANK AND AFTER A FEW MINUTES IT DISPLAYS A ANIMATED ROTATING CIRCLE LIKE IT IS STARTING TO BOOT UP. IT CAN TAKE 5+ MINUTES FOR THE REBOOT PROCESS. WHILE IT IS DOING IT THERE IS NO ACCESS TO THE INSTRUMENTS AND CONTROLS IT PROVIDES ACCESS TO. IT USUALLY HAPPENS WITHIN THE FIRST 5 MINUTES OF STARTING THE VEHICLE, BUT IT HAS OCCURED 20+ MINUTES INTO A DRIVE.
Additional Notes:
CENTRAL CONSOLE WILL "REBOOT" FOR NO APPARENT REASON. THE SCREEN GOES BLANK AND AFTER A FEW MINUTES IT DISPLAYS A ANIMATED ROTATING CIRCLE LIKE IT IS STARTING TO BOOT UP. IT CAN TAKE 5+ MINUTES FOR THE REBOOT PROCESS. WHILE IT IS DOING IT THERE IS NO ACCESS TO THE INSTRUMENTS AND CONTROLS IT PROVIDES ACCESS TO. IT USUALLY HAPPENS WITHIN THE FIRST 5 MINUTES OF STARTING THE VEHICLE, BUT IT HAS OCCURED 20+ MINUTES INTO A DRIVE.
Mfg Campaign: 11407000
Recall Date: Apr 8, 2021
Volvo Car Usa, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
FOR 5 MONTHS NOW, THERE HAS BEEN LEAKING FROM THE REAR SIDE OF THE INTELLISAFE MODULE LOCATED BY THE MIDDLE TOP OF THE WINDSHIELD. I HAVE TAKEN THE CARE TO THE DEALERSHIP IN MULTIPLE LOCATIONS, THEY HAVE NOT FOUND THE ROOT CAUSE. I HAVE PAID FOR MULTIPLE REPLACEMENTS OF THE RUBBER TRIM AND CLEANING OF INTERIOR PARTS. THE WATER LEAKS DIRECTLY OVER THE HEAD UNIT, AND I FEAR THAT MIGHT CAUSE DAMAGE SUCH AS A ELECTRICAL FIRE OR REPLACEMENT OF PARTS THAT MIGHT BECOME VERY COSTLY. IT HAPPENS WHILE STILL IN PARK AND WHILE DRIVING.
Corrective Action:
FOR 5 MONTHS NOW, THERE HAS BEEN LEAKING FROM THE REAR SIDE OF THE INTELLISAFE MODULE LOCATED BY THE MIDDLE TOP OF THE WINDSHIELD. I HAVE TAKEN THE CARE TO THE DEALERSHIP IN MULTIPLE LOCATIONS, THEY HAVE NOT FOUND THE ROOT CAUSE. I HAVE PAID FOR MULTIPLE REPLACEMENTS OF THE RUBBER TRIM AND CLEANING OF INTERIOR PARTS. THE WATER LEAKS DIRECTLY OVER THE HEAD UNIT, AND I FEAR THAT MIGHT CAUSE DAMAGE SUCH AS A ELECTRICAL FIRE OR REPLACEMENT OF PARTS THAT MIGHT BECOME VERY COSTLY. IT HAPPENS WHILE STILL IN PARK AND WHILE DRIVING.
Additional Notes:
FOR 5 MONTHS NOW, THERE HAS BEEN LEAKING FROM THE REAR SIDE OF THE INTELLISAFE MODULE LOCATED BY THE MIDDLE TOP OF THE WINDSHIELD. I HAVE TAKEN THE CARE TO THE DEALERSHIP IN MULTIPLE LOCATIONS, THEY HAVE NOT FOUND THE ROOT CAUSE. I HAVE PAID FOR MULTIPLE REPLACEMENTS OF THE RUBBER TRIM AND CLEANING OF INTERIOR PARTS. THE WATER LEAKS DIRECTLY OVER THE HEAD UNIT, AND I FEAR THAT MIGHT CAUSE DAMAGE SUCH AS A ELECTRICAL FIRE OR REPLACEMENT OF PARTS THAT MIGHT BECOME VERY COSTLY. IT HAPPENS WHILE STILL IN PARK AND WHILE DRIVING.
Mfg Campaign: 11398899
Recall Date: Mar 3, 2021
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
FOR 5 MONTHS NOW, THERE HAS BEEN LEAKING FROM THE REAR SIDE OF THE INTELLISAFE MODULE LOCATED BY THE MIDDLE TOP OF THE WINDSHIELD. I HAVE TAKEN THE CARE TO THE DEALERSHIP IN MULTIPLE LOCATIONS, THEY HAVE NOT FOUND THE ROOT CAUSE. I HAVE PAID FOR MULTIPLE REPLACEMENTS OF THE RUBBER TRIM AND CLEANING OF INTERIOR PARTS. THE WATER LEAKS DIRECTLY OVER THE HEAD UNIT, AND I FEAR THAT MIGHT CAUSE DAMAGE SUCH AS A ELECTRICAL FIRE OR REPLACEMENT OF PARTS THAT MIGHT BECOME VERY COSTLY. IT HAPPENS WHILE STILL IN PARK AND WHILE DRIVING.
Corrective Action:
FOR 5 MONTHS NOW, THERE HAS BEEN LEAKING FROM THE REAR SIDE OF THE INTELLISAFE MODULE LOCATED BY THE MIDDLE TOP OF THE WINDSHIELD. I HAVE TAKEN THE CARE TO THE DEALERSHIP IN MULTIPLE LOCATIONS, THEY HAVE NOT FOUND THE ROOT CAUSE. I HAVE PAID FOR MULTIPLE REPLACEMENTS OF THE RUBBER TRIM AND CLEANING OF INTERIOR PARTS. THE WATER LEAKS DIRECTLY OVER THE HEAD UNIT, AND I FEAR THAT MIGHT CAUSE DAMAGE SUCH AS A ELECTRICAL FIRE OR REPLACEMENT OF PARTS THAT MIGHT BECOME VERY COSTLY. IT HAPPENS WHILE STILL IN PARK AND WHILE DRIVING.
Additional Notes:
FOR 5 MONTHS NOW, THERE HAS BEEN LEAKING FROM THE REAR SIDE OF THE INTELLISAFE MODULE LOCATED BY THE MIDDLE TOP OF THE WINDSHIELD. I HAVE TAKEN THE CARE TO THE DEALERSHIP IN MULTIPLE LOCATIONS, THEY HAVE NOT FOUND THE ROOT CAUSE. I HAVE PAID FOR MULTIPLE REPLACEMENTS OF THE RUBBER TRIM AND CLEANING OF INTERIOR PARTS. THE WATER LEAKS DIRECTLY OVER THE HEAD UNIT, AND I FEAR THAT MIGHT CAUSE DAMAGE SUCH AS A ELECTRICAL FIRE OR REPLACEMENT OF PARTS THAT MIGHT BECOME VERY COSTLY. IT HAPPENS WHILE STILL IN PARK AND WHILE DRIVING.
Mfg Campaign: 11398899
Recall Date: Mar 3, 2021
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FOR 5 MONTHS NOW, THERE HAS BEEN LEAKING FROM THE REAR SIDE OF THE INTELLISAFE MODULE LOCATED BY THE MIDDLE TOP OF THE WINDSHIELD. I HAVE TAKEN THE CARE TO THE DEALERSHIP IN MULTIPLE LOCATIONS, THEY HAVE NOT FOUND THE ROOT CAUSE. I HAVE PAID FOR MULTIPLE REPLACEMENTS OF THE RUBBER TRIM AND CLEANING OF INTERIOR PARTS. THE WATER LEAKS DIRECTLY OVER THE HEAD UNIT, AND I FEAR THAT MIGHT CAUSE DAMAGE SUCH AS A ELECTRICAL FIRE OR REPLACEMENT OF PARTS THAT MIGHT BECOME VERY COSTLY. IT HAPPENS WHILE STILL IN PARK AND WHILE DRIVING.
Corrective Action:
FOR 5 MONTHS NOW, THERE HAS BEEN LEAKING FROM THE REAR SIDE OF THE INTELLISAFE MODULE LOCATED BY THE MIDDLE TOP OF THE WINDSHIELD. I HAVE TAKEN THE CARE TO THE DEALERSHIP IN MULTIPLE LOCATIONS, THEY HAVE NOT FOUND THE ROOT CAUSE. I HAVE PAID FOR MULTIPLE REPLACEMENTS OF THE RUBBER TRIM AND CLEANING OF INTERIOR PARTS. THE WATER LEAKS DIRECTLY OVER THE HEAD UNIT, AND I FEAR THAT MIGHT CAUSE DAMAGE SUCH AS A ELECTRICAL FIRE OR REPLACEMENT OF PARTS THAT MIGHT BECOME VERY COSTLY. IT HAPPENS WHILE STILL IN PARK AND WHILE DRIVING.
Additional Notes:
FOR 5 MONTHS NOW, THERE HAS BEEN LEAKING FROM THE REAR SIDE OF THE INTELLISAFE MODULE LOCATED BY THE MIDDLE TOP OF THE WINDSHIELD. I HAVE TAKEN THE CARE TO THE DEALERSHIP IN MULTIPLE LOCATIONS, THEY HAVE NOT FOUND THE ROOT CAUSE. I HAVE PAID FOR MULTIPLE REPLACEMENTS OF THE RUBBER TRIM AND CLEANING OF INTERIOR PARTS. THE WATER LEAKS DIRECTLY OVER THE HEAD UNIT, AND I FEAR THAT MIGHT CAUSE DAMAGE SUCH AS A ELECTRICAL FIRE OR REPLACEMENT OF PARTS THAT MIGHT BECOME VERY COSTLY. IT HAPPENS WHILE STILL IN PARK AND WHILE DRIVING.
Mfg Campaign: 11398899
Recall Date: Mar 3, 2021
Volvo Car Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
FRONT END, WHEELS BEGIN TO BOUNCE AND VIBRATE UNEXPECTEDLY AT VARIOUS SPEEDS ABOVE 45 MPH. THE BOUNCE/VIBRATION/WOBBLE AFFECTS STEERING AND CAN BE FELT IN THE ACCELERATOR PEDAL AND STEERING WHEEL. STEERING WHEEL VIBRATES SIDE TO SIDE AFFECTING HANDLING. WHEN BRAKING DURING THIS EVENT THE STEERING BECOMES WORSE AND STEERING WHEEL JERKS LEFT/RIGHT WITH HARDER FORCE MAKING HANDLING AND STOPPING DIFFICULT. PROBLEMS TEMPORARILY RESOLVED WHEN VEHICLE STOPS BUT CAN RETURN WITHIN MINUTES. PROBLEM NOT PERSISTENT BUT FREQUENT ESPECIALLY AT HIGH SPEEDS 60+ MPH AND THE PROBLEM IS UNEXPECTED. PROBLEM OCCURS AT ABOUT 1.5 HOURS OF DRIVING, BUT CAN OCCUR AT LONGER INTERVALS. ONCE THE ISSUE STARTS IT GENERALLY CONTINUES UNTIL THE VEHICLE HAS BEEN PARKED FOR SEVERAL HOURS
Corrective Action:
FRONT END, WHEELS BEGIN TO BOUNCE AND VIBRATE UNEXPECTEDLY AT VARIOUS SPEEDS ABOVE 45 MPH. THE BOUNCE/VIBRATION/WOBBLE AFFECTS STEERING AND CAN BE FELT IN THE ACCELERATOR PEDAL AND STEERING WHEEL. STEERING WHEEL VIBRATES SIDE TO SIDE AFFECTING HANDLING. WHEN BRAKING DURING THIS EVENT THE STEERING BECOMES WORSE AND STEERING WHEEL JERKS LEFT/RIGHT WITH HARDER FORCE MAKING HANDLING AND STOPPING DIFFICULT. PROBLEMS TEMPORARILY RESOLVED WHEN VEHICLE STOPS BUT CAN RETURN WITHIN MINUTES. PROBLEM NOT PERSISTENT BUT FREQUENT ESPECIALLY AT HIGH SPEEDS 60+ MPH AND THE PROBLEM IS UNEXPECTED. PROBLEM OCCURS AT ABOUT 1.5 HOURS OF DRIVING, BUT CAN OCCUR AT LONGER INTERVALS. ONCE THE ISSUE STARTS IT GENERALLY CONTINUES UNTIL THE VEHICLE HAS BEEN PARKED FOR SEVERAL HOURS
Additional Notes:
FRONT END, WHEELS BEGIN TO BOUNCE AND VIBRATE UNEXPECTEDLY AT VARIOUS SPEEDS ABOVE 45 MPH. THE BOUNCE/VIBRATION/WOBBLE AFFECTS STEERING AND CAN BE FELT IN THE ACCELERATOR PEDAL AND STEERING WHEEL. STEERING WHEEL VIBRATES SIDE TO SIDE AFFECTING HANDLING. WHEN BRAKING DURING THIS EVENT THE STEERING BECOMES WORSE AND STEERING WHEEL JERKS LEFT/RIGHT WITH HARDER FORCE MAKING HANDLING AND STOPPING DIFFICULT. PROBLEMS TEMPORARILY RESOLVED WHEN VEHICLE STOPS BUT CAN RETURN WITHIN MINUTES. PROBLEM NOT PERSISTENT BUT FREQUENT ESPECIALLY AT HIGH SPEEDS 60+ MPH AND THE PROBLEM IS UNEXPECTED. PROBLEM OCCURS AT ABOUT 1.5 HOURS OF DRIVING, BUT CAN OCCUR AT LONGER INTERVALS. ONCE THE ISSUE STARTS IT GENERALLY CONTINUES UNTIL THE VEHICLE HAS BEEN PARKED FOR SEVERAL HOURS
Mfg Campaign: 11341377
Recall Date: Jul 24, 2020
Volvo Car Usa, Llc
Defect Description:
STEERING
Potential Consequences:
FRONT END, WHEELS BEGIN TO BOUNCE AND VIBRATE UNEXPECTEDLY AT VARIOUS SPEEDS ABOVE 45 MPH. THE BOUNCE/VIBRATION/WOBBLE AFFECTS STEERING AND CAN BE FELT IN THE ACCELERATOR PEDAL AND STEERING WHEEL. STEERING WHEEL VIBRATES SIDE TO SIDE AFFECTING HANDLING. WHEN BRAKING DURING THIS EVENT THE STEERING BECOMES WORSE AND STEERING WHEEL JERKS LEFT/RIGHT WITH HARDER FORCE MAKING HANDLING AND STOPPING DIFFICULT. PROBLEMS TEMPORARILY RESOLVED WHEN VEHICLE STOPS BUT CAN RETURN WITHIN MINUTES. PROBLEM NOT PERSISTENT BUT FREQUENT ESPECIALLY AT HIGH SPEEDS 60+ MPH AND THE PROBLEM IS UNEXPECTED. PROBLEM OCCURS AT ABOUT 1.5 HOURS OF DRIVING, BUT CAN OCCUR AT LONGER INTERVALS. ONCE THE ISSUE STARTS IT GENERALLY CONTINUES UNTIL THE VEHICLE HAS BEEN PARKED FOR SEVERAL HOURS
Corrective Action:
FRONT END, WHEELS BEGIN TO BOUNCE AND VIBRATE UNEXPECTEDLY AT VARIOUS SPEEDS ABOVE 45 MPH. THE BOUNCE/VIBRATION/WOBBLE AFFECTS STEERING AND CAN BE FELT IN THE ACCELERATOR PEDAL AND STEERING WHEEL. STEERING WHEEL VIBRATES SIDE TO SIDE AFFECTING HANDLING. WHEN BRAKING DURING THIS EVENT THE STEERING BECOMES WORSE AND STEERING WHEEL JERKS LEFT/RIGHT WITH HARDER FORCE MAKING HANDLING AND STOPPING DIFFICULT. PROBLEMS TEMPORARILY RESOLVED WHEN VEHICLE STOPS BUT CAN RETURN WITHIN MINUTES. PROBLEM NOT PERSISTENT BUT FREQUENT ESPECIALLY AT HIGH SPEEDS 60+ MPH AND THE PROBLEM IS UNEXPECTED. PROBLEM OCCURS AT ABOUT 1.5 HOURS OF DRIVING, BUT CAN OCCUR AT LONGER INTERVALS. ONCE THE ISSUE STARTS IT GENERALLY CONTINUES UNTIL THE VEHICLE HAS BEEN PARKED FOR SEVERAL HOURS
Additional Notes:
FRONT END, WHEELS BEGIN TO BOUNCE AND VIBRATE UNEXPECTEDLY AT VARIOUS SPEEDS ABOVE 45 MPH. THE BOUNCE/VIBRATION/WOBBLE AFFECTS STEERING AND CAN BE FELT IN THE ACCELERATOR PEDAL AND STEERING WHEEL. STEERING WHEEL VIBRATES SIDE TO SIDE AFFECTING HANDLING. WHEN BRAKING DURING THIS EVENT THE STEERING BECOMES WORSE AND STEERING WHEEL JERKS LEFT/RIGHT WITH HARDER FORCE MAKING HANDLING AND STOPPING DIFFICULT. PROBLEMS TEMPORARILY RESOLVED WHEN VEHICLE STOPS BUT CAN RETURN WITHIN MINUTES. PROBLEM NOT PERSISTENT BUT FREQUENT ESPECIALLY AT HIGH SPEEDS 60+ MPH AND THE PROBLEM IS UNEXPECTED. PROBLEM OCCURS AT ABOUT 1.5 HOURS OF DRIVING, BUT CAN OCCUR AT LONGER INTERVALS. ONCE THE ISSUE STARTS IT GENERALLY CONTINUES UNTIL THE VEHICLE HAS BEEN PARKED FOR SEVERAL HOURS
Mfg Campaign: 11341377
Recall Date: Jul 24, 2020
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FRONT END, WHEELS BEGIN TO BOUNCE AND VIBRATE UNEXPECTEDLY AT VARIOUS SPEEDS ABOVE 45 MPH. THE BOUNCE/VIBRATION/WOBBLE AFFECTS STEERING AND CAN BE FELT IN THE ACCELERATOR PEDAL AND STEERING WHEEL. STEERING WHEEL VIBRATES SIDE TO SIDE AFFECTING HANDLING. WHEN BRAKING DURING THIS EVENT THE STEERING BECOMES WORSE AND STEERING WHEEL JERKS LEFT/RIGHT WITH HARDER FORCE MAKING HANDLING AND STOPPING DIFFICULT. PROBLEMS TEMPORARILY RESOLVED WHEN VEHICLE STOPS BUT CAN RETURN WITHIN MINUTES. PROBLEM NOT PERSISTENT BUT FREQUENT ESPECIALLY AT HIGH SPEEDS 60+ MPH AND THE PROBLEM IS UNEXPECTED. PROBLEM OCCURS AT ABOUT 1.5 HOURS OF DRIVING, BUT CAN OCCUR AT LONGER INTERVALS. ONCE THE ISSUE STARTS IT GENERALLY CONTINUES UNTIL THE VEHICLE HAS BEEN PARKED FOR SEVERAL HOURS
Corrective Action:
FRONT END, WHEELS BEGIN TO BOUNCE AND VIBRATE UNEXPECTEDLY AT VARIOUS SPEEDS ABOVE 45 MPH. THE BOUNCE/VIBRATION/WOBBLE AFFECTS STEERING AND CAN BE FELT IN THE ACCELERATOR PEDAL AND STEERING WHEEL. STEERING WHEEL VIBRATES SIDE TO SIDE AFFECTING HANDLING. WHEN BRAKING DURING THIS EVENT THE STEERING BECOMES WORSE AND STEERING WHEEL JERKS LEFT/RIGHT WITH HARDER FORCE MAKING HANDLING AND STOPPING DIFFICULT. PROBLEMS TEMPORARILY RESOLVED WHEN VEHICLE STOPS BUT CAN RETURN WITHIN MINUTES. PROBLEM NOT PERSISTENT BUT FREQUENT ESPECIALLY AT HIGH SPEEDS 60+ MPH AND THE PROBLEM IS UNEXPECTED. PROBLEM OCCURS AT ABOUT 1.5 HOURS OF DRIVING, BUT CAN OCCUR AT LONGER INTERVALS. ONCE THE ISSUE STARTS IT GENERALLY CONTINUES UNTIL THE VEHICLE HAS BEEN PARKED FOR SEVERAL HOURS
Additional Notes:
FRONT END, WHEELS BEGIN TO BOUNCE AND VIBRATE UNEXPECTEDLY AT VARIOUS SPEEDS ABOVE 45 MPH. THE BOUNCE/VIBRATION/WOBBLE AFFECTS STEERING AND CAN BE FELT IN THE ACCELERATOR PEDAL AND STEERING WHEEL. STEERING WHEEL VIBRATES SIDE TO SIDE AFFECTING HANDLING. WHEN BRAKING DURING THIS EVENT THE STEERING BECOMES WORSE AND STEERING WHEEL JERKS LEFT/RIGHT WITH HARDER FORCE MAKING HANDLING AND STOPPING DIFFICULT. PROBLEMS TEMPORARILY RESOLVED WHEN VEHICLE STOPS BUT CAN RETURN WITHIN MINUTES. PROBLEM NOT PERSISTENT BUT FREQUENT ESPECIALLY AT HIGH SPEEDS 60+ MPH AND THE PROBLEM IS UNEXPECTED. PROBLEM OCCURS AT ABOUT 1.5 HOURS OF DRIVING, BUT CAN OCCUR AT LONGER INTERVALS. ONCE THE ISSUE STARTS IT GENERALLY CONTINUES UNTIL THE VEHICLE HAS BEEN PARKED FOR SEVERAL HOURS
Mfg Campaign: 11341377
Recall Date: Jul 24, 2020
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
LEAK IN RADIATOR HOSE CAUSED CAR TO LOOSE ENOUGH WATER IN RADIATOR TO CAUSE ALARM
Corrective Action:
LEAK IN RADIATOR HOSE CAUSED CAR TO LOOSE ENOUGH WATER IN RADIATOR TO CAUSE ALARM
Additional Notes:
LEAK IN RADIATOR HOSE CAUSED CAR TO LOOSE ENOUGH WATER IN RADIATOR TO CAUSE ALARM
Mfg Campaign: 11288054
Recall Date: Dec 9, 2019
Volvo Car Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
AFTER JUST 23K MILES, THE BRAKE PADS, ROTORS, AND TIRES ALL SHOW OVERWEAR AND WILL REGULARLY NEED REPLACEMENT ABOUT EVERY 20-30K MILES. I HAVE BEEN ADVISED THAT THIS IS IN PART DUE TO DESIGN OF THE CHASSIS AND, IF USED REGULARLY, THE ADAPTIVE CRUISE CONTROL. VOLVO DEALERSHIP SAYS IT IS A REGULAR COMPLAINT THEY SEE WITH THE 2017 AND NEWER MODELS. TIRE COMPANY (PIRELLI) SAYS IT IS NOT THE TIRES.
Corrective Action:
AFTER JUST 23K MILES, THE BRAKE PADS, ROTORS, AND TIRES ALL SHOW OVERWEAR AND WILL REGULARLY NEED REPLACEMENT ABOUT EVERY 20-30K MILES. I HAVE BEEN ADVISED THAT THIS IS IN PART DUE TO DESIGN OF THE CHASSIS AND, IF USED REGULARLY, THE ADAPTIVE CRUISE CONTROL. VOLVO DEALERSHIP SAYS IT IS A REGULAR COMPLAINT THEY SEE WITH THE 2017 AND NEWER MODELS. TIRE COMPANY (PIRELLI) SAYS IT IS NOT THE TIRES.
Additional Notes:
AFTER JUST 23K MILES, THE BRAKE PADS, ROTORS, AND TIRES ALL SHOW OVERWEAR AND WILL REGULARLY NEED REPLACEMENT ABOUT EVERY 20-30K MILES. I HAVE BEEN ADVISED THAT THIS IS IN PART DUE TO DESIGN OF THE CHASSIS AND, IF USED REGULARLY, THE ADAPTIVE CRUISE CONTROL. VOLVO DEALERSHIP SAYS IT IS A REGULAR COMPLAINT THEY SEE WITH THE 2017 AND NEWER MODELS. TIRE COMPANY (PIRELLI) SAYS IT IS NOT THE TIRES.
Mfg Campaign: 11283142
Recall Date: Dec 1, 2019
Volvo Car Usa, Llc
Defect Description:
WHEELS
Potential Consequences:
AFTER JUST 23K MILES, THE BRAKE PADS, ROTORS, AND TIRES ALL SHOW OVERWEAR AND WILL REGULARLY NEED REPLACEMENT ABOUT EVERY 20-30K MILES. I HAVE BEEN ADVISED THAT THIS IS IN PART DUE TO DESIGN OF THE CHASSIS AND, IF USED REGULARLY, THE ADAPTIVE CRUISE CONTROL. VOLVO DEALERSHIP SAYS IT IS A REGULAR COMPLAINT THEY SEE WITH THE 2017 AND NEWER MODELS. TIRE COMPANY (PIRELLI) SAYS IT IS NOT THE TIRES.
Corrective Action:
AFTER JUST 23K MILES, THE BRAKE PADS, ROTORS, AND TIRES ALL SHOW OVERWEAR AND WILL REGULARLY NEED REPLACEMENT ABOUT EVERY 20-30K MILES. I HAVE BEEN ADVISED THAT THIS IS IN PART DUE TO DESIGN OF THE CHASSIS AND, IF USED REGULARLY, THE ADAPTIVE CRUISE CONTROL. VOLVO DEALERSHIP SAYS IT IS A REGULAR COMPLAINT THEY SEE WITH THE 2017 AND NEWER MODELS. TIRE COMPANY (PIRELLI) SAYS IT IS NOT THE TIRES.
Additional Notes:
AFTER JUST 23K MILES, THE BRAKE PADS, ROTORS, AND TIRES ALL SHOW OVERWEAR AND WILL REGULARLY NEED REPLACEMENT ABOUT EVERY 20-30K MILES. I HAVE BEEN ADVISED THAT THIS IS IN PART DUE TO DESIGN OF THE CHASSIS AND, IF USED REGULARLY, THE ADAPTIVE CRUISE CONTROL. VOLVO DEALERSHIP SAYS IT IS A REGULAR COMPLAINT THEY SEE WITH THE 2017 AND NEWER MODELS. TIRE COMPANY (PIRELLI) SAYS IT IS NOT THE TIRES.
Mfg Campaign: 11283142
Recall Date: Dec 1, 2019
Volvo Car Usa, Llc
Defect Description:
HYBRID PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 VOLVO XC90. WHILE THE CONTACT'S WIFE WAS MAKING A LEFT TURN, THE VEHICLE STALLED AND HESITATED TO DRIVE. THE VEHICLE WAS TAKEN TO VOLVO OF MONTEREY (1711 DEL MONTE BLVD, SEASIDE, CA 93955, (831) 899-8800) WHERE THE HYBRID SYSTEM WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS CURRENTLY AT THE DEALER TO HAVE THE HYBRID SYSTEM REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND RECOMMENDED THAT THE CONTACT TRADE IN THE VEHICLE. THE FAILURE MILEAGE WAS 33,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 VOLVO XC90. WHILE THE CONTACT'S WIFE WAS MAKING A LEFT TURN, THE VEHICLE STALLED AND HESITATED TO DRIVE. THE VEHICLE WAS TAKEN TO VOLVO OF MONTEREY (1711 DEL MONTE BLVD, SEASIDE, CA 93955, (831) 899-8800) WHERE THE HYBRID SYSTEM WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS CURRENTLY AT THE DEALER TO HAVE THE HYBRID SYSTEM REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND RECOMMENDED THAT THE CONTACT TRADE IN THE VEHICLE. THE FAILURE MILEAGE WAS 33,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 VOLVO XC90. WHILE THE CONTACT'S WIFE WAS MAKING A LEFT TURN, THE VEHICLE STALLED AND HESITATED TO DRIVE. THE VEHICLE WAS TAKEN TO VOLVO OF MONTEREY (1711 DEL MONTE BLVD, SEASIDE, CA 93955, (831) 899-8800) WHERE THE HYBRID SYSTEM WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS CURRENTLY AT THE DEALER TO HAVE THE HYBRID SYSTEM REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND RECOMMENDED THAT THE CONTACT TRADE IN THE VEHICLE. THE FAILURE MILEAGE WAS 33,000.
Mfg Campaign: 11279889
Recall Date: Nov 13, 2019
Volvo Car Usa, Llc
Defect Description:
SEAT BELTS
Potential Consequences:
WHEN THE VEHICLE COLLISION AVOIDANCE SYSTEM IS ACTIVATED, THE SEATBELT TENSIONS BECOME SO TIGHT HE CAN CAUSE INJURY.
Corrective Action:
WHEN THE VEHICLE COLLISION AVOIDANCE SYSTEM IS ACTIVATED, THE SEATBELT TENSIONS BECOME SO TIGHT HE CAN CAUSE INJURY.
Additional Notes:
WHEN THE VEHICLE COLLISION AVOIDANCE SYSTEM IS ACTIVATED, THE SEATBELT TENSIONS BECOME SO TIGHT HE CAN CAUSE INJURY.
Mfg Campaign: 11269902
Recall Date: Oct 21, 2019
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
FOLLOW UP TO 09/16/2019 COMPLAINT ID NUMBER 11255771. THE ENGINE NOISE WAS DIAGNOSED AS SIGNIFICANT INTAKE CAM SHAFT BEARING(S) WEAR. THIS WAS NOT A LUBRICATION ISSUE PER THE DEALER, SO APPARENTLY A MANUFACTURING ERROR. THIS CAUSED METAL CONTAMINATION THROUGHOUT THE ENGINE IN THE OIL. PER THE DEALER, 2 OTHER XC90'S HAD THIS SAME PROBLEM IN THE US. THROUGH THE VIP EXTENDED WARRANTY, A NEW LONG BLOCK ENGINE WAS AUTHORIZED AND INSTALLED, MINUS A $100 DEDUCTIBLE. A $15K-$20K SERVICE (PLUS ALL DIAGNOSIS') FOR THE $100 DEDUCTIBLE IS NOT A BAD DEAL. THE ENGINE SOUND IS NOW GONE AND IS IDENTICAL TO A NEW CAR. HOWEVER, THE CONFIDENCE IN VOLVO IS DECREASING. SAFETY, COMFORT, BEAUTY ARE ALL TOP NOTCH. BUT MECHANICAL ERRORS LIKE THIS ARE CRAZY FROM A $60,000+ VEHICLE.
Corrective Action:
FOLLOW UP TO 09/16/2019 COMPLAINT ID NUMBER 11255771. THE ENGINE NOISE WAS DIAGNOSED AS SIGNIFICANT INTAKE CAM SHAFT BEARING(S) WEAR. THIS WAS NOT A LUBRICATION ISSUE PER THE DEALER, SO APPARENTLY A MANUFACTURING ERROR. THIS CAUSED METAL CONTAMINATION THROUGHOUT THE ENGINE IN THE OIL. PER THE DEALER, 2 OTHER XC90'S HAD THIS SAME PROBLEM IN THE US. THROUGH THE VIP EXTENDED WARRANTY, A NEW LONG BLOCK ENGINE WAS AUTHORIZED AND INSTALLED, MINUS A $100 DEDUCTIBLE. A $15K-$20K SERVICE (PLUS ALL DIAGNOSIS') FOR THE $100 DEDUCTIBLE IS NOT A BAD DEAL. THE ENGINE SOUND IS NOW GONE AND IS IDENTICAL TO A NEW CAR. HOWEVER, THE CONFIDENCE IN VOLVO IS DECREASING. SAFETY, COMFORT, BEAUTY ARE ALL TOP NOTCH. BUT MECHANICAL ERRORS LIKE THIS ARE CRAZY FROM A $60,000+ VEHICLE.
Additional Notes:
FOLLOW UP TO 09/16/2019 COMPLAINT ID NUMBER 11255771. THE ENGINE NOISE WAS DIAGNOSED AS SIGNIFICANT INTAKE CAM SHAFT BEARING(S) WEAR. THIS WAS NOT A LUBRICATION ISSUE PER THE DEALER, SO APPARENTLY A MANUFACTURING ERROR. THIS CAUSED METAL CONTAMINATION THROUGHOUT THE ENGINE IN THE OIL. PER THE DEALER, 2 OTHER XC90'S HAD THIS SAME PROBLEM IN THE US. THROUGH THE VIP EXTENDED WARRANTY, A NEW LONG BLOCK ENGINE WAS AUTHORIZED AND INSTALLED, MINUS A $100 DEDUCTIBLE. A $15K-$20K SERVICE (PLUS ALL DIAGNOSIS') FOR THE $100 DEDUCTIBLE IS NOT A BAD DEAL. THE ENGINE SOUND IS NOW GONE AND IS IDENTICAL TO A NEW CAR. HOWEVER, THE CONFIDENCE IN VOLVO IS DECREASING. SAFETY, COMFORT, BEAUTY ARE ALL TOP NOTCH. BUT MECHANICAL ERRORS LIKE THIS ARE CRAZY FROM A $60,000+ VEHICLE.
Mfg Campaign: 11267057
Recall Date: Oct 8, 2019
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
ENGINE MAKES A LOUD WHINING SOUND. THE HIGHER THE RPM'S, THE HIGHER PITCH THE WHINE. DISTINCTLY DIFFERENT THAN THE SUPER CHARGER AND THE TURBO. OCCURRED SINCE AROUND 10,000 MILES. INITIALLY, THE DEALER REPLACED THE BALANCE SHAFT UNDER A TECHNICAL SERVICE BULLETIN. THIS DID NOT CORRECT IT. DROVE MULTIPLE XC90'S AND NONE OF THEM HAVE THE WHINE SOUND. OUR XC90 HAS BEEN IN THE SHOP FOR NEARLY TWO WEEKS NOW AND THE BALANCE SHAFT HAS BEEN REPLACED AGAIN AT THE DIRECTION OF THE MANUFACTURER. THE TECHNICIAN HAS REFUSED TO REPLACE THE BALANCE SHAFT A THIRD TIME BECAUSE IT DOES NOT CORRECT THE PROBLEM. THE TECHNICIAN HAS INSISTED THE SERVICE REQUEST BE EXPEDITED. THE ONLY ANSWER WE HAVE BEEN GIVEN IS THE SOUND IS COMING FROM THE ENGINE.
Corrective Action:
ENGINE MAKES A LOUD WHINING SOUND. THE HIGHER THE RPM'S, THE HIGHER PITCH THE WHINE. DISTINCTLY DIFFERENT THAN THE SUPER CHARGER AND THE TURBO. OCCURRED SINCE AROUND 10,000 MILES. INITIALLY, THE DEALER REPLACED THE BALANCE SHAFT UNDER A TECHNICAL SERVICE BULLETIN. THIS DID NOT CORRECT IT. DROVE MULTIPLE XC90'S AND NONE OF THEM HAVE THE WHINE SOUND. OUR XC90 HAS BEEN IN THE SHOP FOR NEARLY TWO WEEKS NOW AND THE BALANCE SHAFT HAS BEEN REPLACED AGAIN AT THE DIRECTION OF THE MANUFACTURER. THE TECHNICIAN HAS REFUSED TO REPLACE THE BALANCE SHAFT A THIRD TIME BECAUSE IT DOES NOT CORRECT THE PROBLEM. THE TECHNICIAN HAS INSISTED THE SERVICE REQUEST BE EXPEDITED. THE ONLY ANSWER WE HAVE BEEN GIVEN IS THE SOUND IS COMING FROM THE ENGINE.
Additional Notes:
ENGINE MAKES A LOUD WHINING SOUND. THE HIGHER THE RPM'S, THE HIGHER PITCH THE WHINE. DISTINCTLY DIFFERENT THAN THE SUPER CHARGER AND THE TURBO. OCCURRED SINCE AROUND 10,000 MILES. INITIALLY, THE DEALER REPLACED THE BALANCE SHAFT UNDER A TECHNICAL SERVICE BULLETIN. THIS DID NOT CORRECT IT. DROVE MULTIPLE XC90'S AND NONE OF THEM HAVE THE WHINE SOUND. OUR XC90 HAS BEEN IN THE SHOP FOR NEARLY TWO WEEKS NOW AND THE BALANCE SHAFT HAS BEEN REPLACED AGAIN AT THE DIRECTION OF THE MANUFACTURER. THE TECHNICIAN HAS REFUSED TO REPLACE THE BALANCE SHAFT A THIRD TIME BECAUSE IT DOES NOT CORRECT THE PROBLEM. THE TECHNICIAN HAS INSISTED THE SERVICE REQUEST BE EXPEDITED. THE ONLY ANSWER WE HAVE BEEN GIVEN IS THE SOUND IS COMING FROM THE ENGINE.
Mfg Campaign: 11255771
Recall Date: Sep 16, 2019
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