Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2020-2021 S90, 2020-2022 S60, V60, XC60, XC90, and 2022 V90 plug-in hybrid vehicles. The high-voltage battery may experience a short circuit within the battery module when the battery is fully charged and the vehicle is parked.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: R10312
Recall Date: Mar 20, 2025
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC. (Volvo Car) is recalling certain 2019-2024 S60 vehicles. The passenger air bag may not be secured properly, which can cause the air bag to deploy improperly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10254
Recall Date: Nov 21, 2023
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2022-2023 S60, V60, S90L, XC60, and XC90 vehicles. An electronic control module (ECM) software error may prevent the combustion engine from starting, causing a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10198
Recall Date: Oct 20, 2022
Volvo Car Usa, Llc
Safety Issue:
Volvo Car USA, LLC (Volvo Car) is recalling certain 2021 XC40, XC 40 Recharge, V60CC, V90, V90CC, XC90, and 2021-2022 V60, XC60, S60 vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10111
Recall Date: Sep 1, 2021
Consumer Complaints
27 ComplaintsVolvo Car Usa, Llc
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2022 Volvo S60. The contact stated while driving 40 MPH, the vehicle lost motive power. The contact stated that “Critical Safety Fault Battery - Stop and Service immediately” message was displayed. The contact was able to make it to work and had the vehicle towed to the dealer. The dealer diagnosed the vehicle and stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 22V793000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The vehicle was repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 42,000.
Corrective Action:
The contact owns a 2022 Volvo S60. The contact stated while driving 40 MPH, the vehicle lost motive power. The contact stated that “Critical Safety Fault Battery - Stop and Service immediately” message was displayed. The contact was able to make it to work and had the vehicle towed to the dealer. The dealer diagnosed the vehicle and stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 22V793000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The vehicle was repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 42,000.
Additional Notes:
The contact owns a 2022 Volvo S60. The contact stated while driving 40 MPH, the vehicle lost motive power. The contact stated that “Critical Safety Fault Battery - Stop and Service immediately” message was displayed. The contact was able to make it to work and had the vehicle towed to the dealer. The dealer diagnosed the vehicle and stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 22V793000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The vehicle was repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 42,000.
Mfg Campaign: 11501021
Recall Date: Jan 10, 2023
Volvo Car Usa, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
1) during braking, there have been 3 occasions where the pedal became extremely difficult to press and the vehicle did not slow down properly. This nearly caused a crash. There were no alarms or alerts. Car was delivered to dealer for repairs. They confirmed that there were not diagnostic codes and verified that all the correct software was installed. They were unable to find and correct the problem.
Corrective Action:
1) during braking, there have been 3 occasions where the pedal became extremely difficult to press and the vehicle did not slow down properly. This nearly caused a crash. There were no alarms or alerts. Car was delivered to dealer for repairs. They confirmed that there were not diagnostic codes and verified that all the correct software was installed. They were unable to find and correct the problem.
Additional Notes:
1) during braking, there have been 3 occasions where the pedal became extremely difficult to press and the vehicle did not slow down properly. This nearly caused a crash. There were no alarms or alerts. Car was delivered to dealer for repairs. They confirmed that there were not diagnostic codes and verified that all the correct software was installed. They were unable to find and correct the problem.
Mfg Campaign: 11492819
Recall Date: Nov 8, 2022
Volvo Car Usa, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This incident only occurs when placing the vehicle into drive after first having reversed. It happens intermittently. After reversing, the vehicle is stopped, place into B, which is drive with extra regenerative braking, and then the accelerator is press. The vehicle does not move. As the accelerator is pressed further, the transmission slams into gear and the vehicle launches with all the vigor of a vehicle that has the accelerator pressed to the floor. The vehicle was delivered to the dealer for diagnostics. There were not diagnostic code present, and they were unable to diagnose or fix the problem. They confirmed the correct software revisions were installed.
Corrective Action:
This incident only occurs when placing the vehicle into drive after first having reversed. It happens intermittently. After reversing, the vehicle is stopped, place into B, which is drive with extra regenerative braking, and then the accelerator is press. The vehicle does not move. As the accelerator is pressed further, the transmission slams into gear and the vehicle launches with all the vigor of a vehicle that has the accelerator pressed to the floor. The vehicle was delivered to the dealer for diagnostics. There were not diagnostic code present, and they were unable to diagnose or fix the problem. They confirmed the correct software revisions were installed.
Additional Notes:
This incident only occurs when placing the vehicle into drive after first having reversed. It happens intermittently. After reversing, the vehicle is stopped, place into B, which is drive with extra regenerative braking, and then the accelerator is press. The vehicle does not move. As the accelerator is pressed further, the transmission slams into gear and the vehicle launches with all the vigor of a vehicle that has the accelerator pressed to the floor. The vehicle was delivered to the dealer for diagnostics. There were not diagnostic code present, and they were unable to diagnose or fix the problem. They confirmed the correct software revisions were installed.
Mfg Campaign: 11492820
Recall Date: Nov 8, 2022
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
While reversing, the car came to a sudden abrupt halt and the check engine lamp and other warning lamps illuminated. The ignition was still active (the car was in hybrid mode, operating on battery for motive power only), I cycled the transmission to "D" and no forward movement occurred, also tried "R" and back to "D" with the same result - no movement. I cycled the ignition off and on, the engine started and the car could be moved. CEL still on. I scanned the car and found permanent DTC's U0111 (Lost Communication with Battery Energy Control Module) and U0120 (U0120 Lost Communication with Starter Generator Control Module). After several key on key off events, the CEL extinguished and battery motive power was again available. The DTC's are still in memory. This is a serious concern, the car suffered complete loss of motive power, had this occurred while operating the car on the road would have created a very dangerous condition and greatly increased risk of injury or death. Today, I checked online and found multiple reports of this exact same problem with other owners of Volvo T8 Extended Range-equipped vehicles. My car is almost new, about 160 miles and 3 weeks old. Thank you for your attention.
Corrective Action:
While reversing, the car came to a sudden abrupt halt and the check engine lamp and other warning lamps illuminated. The ignition was still active (the car was in hybrid mode, operating on battery for motive power only), I cycled the transmission to "D" and no forward movement occurred, also tried "R" and back to "D" with the same result - no movement. I cycled the ignition off and on, the engine started and the car could be moved. CEL still on. I scanned the car and found permanent DTC's U0111 (Lost Communication with Battery Energy Control Module) and U0120 (U0120 Lost Communication with Starter Generator Control Module). After several key on key off events, the CEL extinguished and battery motive power was again available. The DTC's are still in memory. This is a serious concern, the car suffered complete loss of motive power, had this occurred while operating the car on the road would have created a very dangerous condition and greatly increased risk of injury or death. Today, I checked online and found multiple reports of this exact same problem with other owners of Volvo T8 Extended Range-equipped vehicles. My car is almost new, about 160 miles and 3 weeks old. Thank you for your attention.
Additional Notes:
While reversing, the car came to a sudden abrupt halt and the check engine lamp and other warning lamps illuminated. The ignition was still active (the car was in hybrid mode, operating on battery for motive power only), I cycled the transmission to "D" and no forward movement occurred, also tried "R" and back to "D" with the same result - no movement. I cycled the ignition off and on, the engine started and the car could be moved. CEL still on. I scanned the car and found permanent DTC's U0111 (Lost Communication with Battery Energy Control Module) and U0120 (U0120 Lost Communication with Starter Generator Control Module). After several key on key off events, the CEL extinguished and battery motive power was again available. The DTC's are still in memory. This is a serious concern, the car suffered complete loss of motive power, had this occurred while operating the car on the road would have created a very dangerous condition and greatly increased risk of injury or death. Today, I checked online and found multiple reports of this exact same problem with other owners of Volvo T8 Extended Range-equipped vehicles. My car is almost new, about 160 miles and 3 weeks old. Thank you for your attention.
Mfg Campaign: 11485063
Recall Date: Sep 18, 2022
Volvo Car Usa, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
While reversing, the car came to a sudden abrupt halt and the check engine lamp and other warning lamps illuminated. The ignition was still active (the car was in hybrid mode, operating on battery for motive power only), I cycled the transmission to "D" and no forward movement occurred, also tried "R" and back to "D" with the same result - no movement. I cycled the ignition off and on, the engine started and the car could be moved. CEL still on. I scanned the car and found permanent DTC's U0111 (Lost Communication with Battery Energy Control Module) and U0120 (U0120 Lost Communication with Starter Generator Control Module). After several key on key off events, the CEL extinguished and battery motive power was again available. The DTC's are still in memory. This is a serious concern, the car suffered complete loss of motive power, had this occurred while operating the car on the road would have created a very dangerous condition and greatly increased risk of injury or death. Today, I checked online and found multiple reports of this exact same problem with other owners of Volvo T8 Extended Range-equipped vehicles. My car is almost new, about 160 miles and 3 weeks old. Thank you for your attention.
Corrective Action:
While reversing, the car came to a sudden abrupt halt and the check engine lamp and other warning lamps illuminated. The ignition was still active (the car was in hybrid mode, operating on battery for motive power only), I cycled the transmission to "D" and no forward movement occurred, also tried "R" and back to "D" with the same result - no movement. I cycled the ignition off and on, the engine started and the car could be moved. CEL still on. I scanned the car and found permanent DTC's U0111 (Lost Communication with Battery Energy Control Module) and U0120 (U0120 Lost Communication with Starter Generator Control Module). After several key on key off events, the CEL extinguished and battery motive power was again available. The DTC's are still in memory. This is a serious concern, the car suffered complete loss of motive power, had this occurred while operating the car on the road would have created a very dangerous condition and greatly increased risk of injury or death. Today, I checked online and found multiple reports of this exact same problem with other owners of Volvo T8 Extended Range-equipped vehicles. My car is almost new, about 160 miles and 3 weeks old. Thank you for your attention.
Additional Notes:
While reversing, the car came to a sudden abrupt halt and the check engine lamp and other warning lamps illuminated. The ignition was still active (the car was in hybrid mode, operating on battery for motive power only), I cycled the transmission to "D" and no forward movement occurred, also tried "R" and back to "D" with the same result - no movement. I cycled the ignition off and on, the engine started and the car could be moved. CEL still on. I scanned the car and found permanent DTC's U0111 (Lost Communication with Battery Energy Control Module) and U0120 (U0120 Lost Communication with Starter Generator Control Module). After several key on key off events, the CEL extinguished and battery motive power was again available. The DTC's are still in memory. This is a serious concern, the car suffered complete loss of motive power, had this occurred while operating the car on the road would have created a very dangerous condition and greatly increased risk of injury or death. Today, I checked online and found multiple reports of this exact same problem with other owners of Volvo T8 Extended Range-equipped vehicles. My car is almost new, about 160 miles and 3 weeks old. Thank you for your attention.
Mfg Campaign: 11485063
Recall Date: Sep 18, 2022
Volvo Car Usa, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
New 2022 Volvo S60 began shutting off while driving on highways and Interstates and in once within feet of railroad crossing. Also occurrences of car being unable to turn off even after several attempts. Problem arose 2/2022. In all instances traffic, including 18 wheelers, was approaching behind at highway and interstate speeds up to 70mph. Sometimes a warning lamp would appear saying vehicle is shut off/ powering down, or place vehicle in park vehicle shutting off. Other warning lamps would come on like parking assist currently not available or park/brake needs service. Volvo Dealer that initiated repairs determined the mid voltage battery module was faulty and they replaced the MVBM and dead battery. And was causing the error messages that they too were able to reproduce. Car’s new battery completely drain in May but had not been driven for at least two weeks was towed to Volvo dealership which replaced battery. Days after car was returned the vehicle began stopping in the middle of interstates/highways and near railroad crossings again with same messages and was towed back to dealer, who this time said something was spilled on the center console (which is right next to the cup holder) so they say it is an external problem and they aren’t responsible for the failure and state that they can fix but can’t guarantee problem won’t mysteriously arise again. There was never a spill in vehicle. Additionally the pilot assist for the adaptive cruise control shuts off with no visual or auditory warning when sensors can’t read road markings. The vehicle has almost veered completely off the road and in two instances the beginning of bridges. No word from Volvo on problem when mentioned along with other safety incidents. I was traveling at 35mph during city instances and the interstate and highway speed limits during those occurrences and the same when adaptive cruise control pilot assist malfunctioned.
Corrective Action:
New 2022 Volvo S60 began shutting off while driving on highways and Interstates and in once within feet of railroad crossing. Also occurrences of car being unable to turn off even after several attempts. Problem arose 2/2022. In all instances traffic, including 18 wheelers, was approaching behind at highway and interstate speeds up to 70mph. Sometimes a warning lamp would appear saying vehicle is shut off/ powering down, or place vehicle in park vehicle shutting off. Other warning lamps would come on like parking assist currently not available or park/brake needs service. Volvo Dealer that initiated repairs determined the mid voltage battery module was faulty and they replaced the MVBM and dead battery. And was causing the error messages that they too were able to reproduce. Car’s new battery completely drain in May but had not been driven for at least two weeks was towed to Volvo dealership which replaced battery. Days after car was returned the vehicle began stopping in the middle of interstates/highways and near railroad crossings again with same messages and was towed back to dealer, who this time said something was spilled on the center console (which is right next to the cup holder) so they say it is an external problem and they aren’t responsible for the failure and state that they can fix but can’t guarantee problem won’t mysteriously arise again. There was never a spill in vehicle. Additionally the pilot assist for the adaptive cruise control shuts off with no visual or auditory warning when sensors can’t read road markings. The vehicle has almost veered completely off the road and in two instances the beginning of bridges. No word from Volvo on problem when mentioned along with other safety incidents. I was traveling at 35mph during city instances and the interstate and highway speed limits during those occurrences and the same when adaptive cruise control pilot assist malfunctioned.
Additional Notes:
New 2022 Volvo S60 began shutting off while driving on highways and Interstates and in once within feet of railroad crossing. Also occurrences of car being unable to turn off even after several attempts. Problem arose 2/2022. In all instances traffic, including 18 wheelers, was approaching behind at highway and interstate speeds up to 70mph. Sometimes a warning lamp would appear saying vehicle is shut off/ powering down, or place vehicle in park vehicle shutting off. Other warning lamps would come on like parking assist currently not available or park/brake needs service. Volvo Dealer that initiated repairs determined the mid voltage battery module was faulty and they replaced the MVBM and dead battery. And was causing the error messages that they too were able to reproduce. Car’s new battery completely drain in May but had not been driven for at least two weeks was towed to Volvo dealership which replaced battery. Days after car was returned the vehicle began stopping in the middle of interstates/highways and near railroad crossings again with same messages and was towed back to dealer, who this time said something was spilled on the center console (which is right next to the cup holder) so they say it is an external problem and they aren’t responsible for the failure and state that they can fix but can’t guarantee problem won’t mysteriously arise again. There was never a spill in vehicle. Additionally the pilot assist for the adaptive cruise control shuts off with no visual or auditory warning when sensors can’t read road markings. The vehicle has almost veered completely off the road and in two instances the beginning of bridges. No word from Volvo on problem when mentioned along with other safety incidents. I was traveling at 35mph during city instances and the interstate and highway speed limits during those occurrences and the same when adaptive cruise control pilot assist malfunctioned.
Mfg Campaign: 11473106
Recall Date: Jul 9, 2022
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
New 2022 Volvo S60 began shutting off while driving on highways and Interstates and in once within feet of railroad crossing. Also occurrences of car being unable to turn off even after several attempts. Problem arose 2/2022. In all instances traffic, including 18 wheelers, was approaching behind at highway and interstate speeds up to 70mph. Sometimes a warning lamp would appear saying vehicle is shut off/ powering down, or place vehicle in park vehicle shutting off. Other warning lamps would come on like parking assist currently not available or park/brake needs service. Volvo Dealer that initiated repairs determined the mid voltage battery module was faulty and they replaced the MVBM and dead battery. And was causing the error messages that they too were able to reproduce. Car’s new battery completely drain in May but had not been driven for at least two weeks was towed to Volvo dealership which replaced battery. Days after car was returned the vehicle began stopping in the middle of interstates/highways and near railroad crossings again with same messages and was towed back to dealer, who this time said something was spilled on the center console (which is right next to the cup holder) so they say it is an external problem and they aren’t responsible for the failure and state that they can fix but can’t guarantee problem won’t mysteriously arise again. There was never a spill in vehicle. Additionally the pilot assist for the adaptive cruise control shuts off with no visual or auditory warning when sensors can’t read road markings. The vehicle has almost veered completely off the road and in two instances the beginning of bridges. No word from Volvo on problem when mentioned along with other safety incidents. I was traveling at 35mph during city instances and the interstate and highway speed limits during those occurrences and the same when adaptive cruise control pilot assist malfunctioned.
Corrective Action:
New 2022 Volvo S60 began shutting off while driving on highways and Interstates and in once within feet of railroad crossing. Also occurrences of car being unable to turn off even after several attempts. Problem arose 2/2022. In all instances traffic, including 18 wheelers, was approaching behind at highway and interstate speeds up to 70mph. Sometimes a warning lamp would appear saying vehicle is shut off/ powering down, or place vehicle in park vehicle shutting off. Other warning lamps would come on like parking assist currently not available or park/brake needs service. Volvo Dealer that initiated repairs determined the mid voltage battery module was faulty and they replaced the MVBM and dead battery. And was causing the error messages that they too were able to reproduce. Car’s new battery completely drain in May but had not been driven for at least two weeks was towed to Volvo dealership which replaced battery. Days after car was returned the vehicle began stopping in the middle of interstates/highways and near railroad crossings again with same messages and was towed back to dealer, who this time said something was spilled on the center console (which is right next to the cup holder) so they say it is an external problem and they aren’t responsible for the failure and state that they can fix but can’t guarantee problem won’t mysteriously arise again. There was never a spill in vehicle. Additionally the pilot assist for the adaptive cruise control shuts off with no visual or auditory warning when sensors can’t read road markings. The vehicle has almost veered completely off the road and in two instances the beginning of bridges. No word from Volvo on problem when mentioned along with other safety incidents. I was traveling at 35mph during city instances and the interstate and highway speed limits during those occurrences and the same when adaptive cruise control pilot assist malfunctioned.
Additional Notes:
New 2022 Volvo S60 began shutting off while driving on highways and Interstates and in once within feet of railroad crossing. Also occurrences of car being unable to turn off even after several attempts. Problem arose 2/2022. In all instances traffic, including 18 wheelers, was approaching behind at highway and interstate speeds up to 70mph. Sometimes a warning lamp would appear saying vehicle is shut off/ powering down, or place vehicle in park vehicle shutting off. Other warning lamps would come on like parking assist currently not available or park/brake needs service. Volvo Dealer that initiated repairs determined the mid voltage battery module was faulty and they replaced the MVBM and dead battery. And was causing the error messages that they too were able to reproduce. Car’s new battery completely drain in May but had not been driven for at least two weeks was towed to Volvo dealership which replaced battery. Days after car was returned the vehicle began stopping in the middle of interstates/highways and near railroad crossings again with same messages and was towed back to dealer, who this time said something was spilled on the center console (which is right next to the cup holder) so they say it is an external problem and they aren’t responsible for the failure and state that they can fix but can’t guarantee problem won’t mysteriously arise again. There was never a spill in vehicle. Additionally the pilot assist for the adaptive cruise control shuts off with no visual or auditory warning when sensors can’t read road markings. The vehicle has almost veered completely off the road and in two instances the beginning of bridges. No word from Volvo on problem when mentioned along with other safety incidents. I was traveling at 35mph during city instances and the interstate and highway speed limits during those occurrences and the same when adaptive cruise control pilot assist malfunctioned.
Mfg Campaign: 11473106
Recall Date: Jul 9, 2022
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