Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volvo Car Usa Llc
Safety Issue:
Volvo Cars of N.A., LLC (Volvo) is recalling certain 2008-2016 V70 and XC70, 2007-2016 S80, 2011-2018 S60 and V60, 2016-2018 S60 Cross Country, 2014-2020 S60L, 2009-2015 S80L, 2009-2016 XC60 and 2015-2018 V60 Cross Country vehicles. The flexible steel cable that connects the seat belt to the front outboard seating positions may fatigue over time, causing the seat belt to not secure the occupant in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R10029
Recall Date: Jun 30, 2020
Volvo Car Usa Llc
Safety Issue:
Volvo Car of USA LLC (Volvo) is recalling certain 2011-2017 S60, S60I, V60, S60CC and V60CC vehicles. A component within the door latches may break, making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R89978
Recall Date: Nov 26, 2019
Volvo Car Usa Llc
Safety Issue:
Volvo Car USA LLC (Volvo) is recalling certain model year 2016-2017 XC90, S90, XC60, V60 Cross Country, V60, S60 Cross Country, S60, and S60 Inscription vehicles manufactured February 16, 2015, to August 22, 2016. On the affected vehicles, the front passenger seat belt buckle attaching stud may loosen, allowing the buckle to separate from the seat belt bracket. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat Belt Assembly Anchorages" and number 209, "Seat Belt Assemblies."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R89708
Recall Date: Nov 2, 2016
Volvo Cars Of N.a., Llc
Safety Issue:
Volvo Cars of North America, LLC. (Volvo) is recalling certain model year 2016 Volvo S60, V60, V60CC, XC60, XC70, and S80 vehicles manufactured April 8, 2015 to August 19, 2015. In certain driving conditions when using the automatic engine stop/start function, the starter motor fuse may blow, preventing the car from restarting when necessary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R39574
Recall Date: Sep 2, 2015
Consumer Complaints
34 ComplaintsVolvo Car Usa, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2016 VOLVO S60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V849000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED AN UNKNOWN DEALER AND WAS INFORMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED NAY FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2016 VOLVO S60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V849000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED AN UNKNOWN DEALER AND WAS INFORMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED NAY FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2016 VOLVO S60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V849000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED AN UNKNOWN DEALER AND WAS INFORMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED NAY FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11315670
Recall Date: Mar 2, 2020
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
WHEN THE CAR'S ECO START/STOP IS ON, THE CAR WILL SHUT OFF FOR NO REASON FORCING ME TO TURN OFF THE CAR TO RESTART IT. SOMETIME IT HAPPENS WHEN THE CAR IS STOPPED BUT A FEW TIMES THE CAR WAS IN MOTION WHEN THE CAR JUST TURNS OFF. THIS HAS HAPPEN AT LEAST 10 TIMES SINCE I OWNED THE CAR. THE LAST TIME WAS 1/27/20. I WAS ALMOST HIT FROM BEHIND BY ANOTHER CAR.
Corrective Action:
WHEN THE CAR'S ECO START/STOP IS ON, THE CAR WILL SHUT OFF FOR NO REASON FORCING ME TO TURN OFF THE CAR TO RESTART IT. SOMETIME IT HAPPENS WHEN THE CAR IS STOPPED BUT A FEW TIMES THE CAR WAS IN MOTION WHEN THE CAR JUST TURNS OFF. THIS HAS HAPPEN AT LEAST 10 TIMES SINCE I OWNED THE CAR. THE LAST TIME WAS 1/27/20. I WAS ALMOST HIT FROM BEHIND BY ANOTHER CAR.
Additional Notes:
WHEN THE CAR'S ECO START/STOP IS ON, THE CAR WILL SHUT OFF FOR NO REASON FORCING ME TO TURN OFF THE CAR TO RESTART IT. SOMETIME IT HAPPENS WHEN THE CAR IS STOPPED BUT A FEW TIMES THE CAR WAS IN MOTION WHEN THE CAR JUST TURNS OFF. THIS HAS HAPPEN AT LEAST 10 TIMES SINCE I OWNED THE CAR. THE LAST TIME WAS 1/27/20. I WAS ALMOST HIT FROM BEHIND BY ANOTHER CAR.
Mfg Campaign: 11306194
Recall Date: Jan 30, 2020
Volvo Car Usa, Llc
Defect Description:
WHEELS
Potential Consequences:
VOLVO DEALERS FAILED TO FIX A WHEEL NOISE ISSUE IN MY CAR AFTER SIX VISITS IN THE PAST THREE MONTHS. AXLE, TIRE, SHOCK, AND WHEEL ARE ALL CHANGED AND IT IS STILL THERE. WITHOUT A REAL TEST ON THE REMAINING THREE TIRES ON THE ROAD, NOW VOLVO DEALER STARTS TO BLAME THE REMAINING THREE TIRES WHICH WERE CLAIMED AS "GOOD" BY THEIR DEALER TECHNICIANS AT THE VERY BEGINNING. VOLVO REFUSED TO SEND CORPORATE TECHNICIANS TO CHECK THE ISSUE, AND REFUSED TO DO ANYTHING ELSE FOR THE CASE. THE NOISE IS VERY LOUD WHEN THE CAR IS DRIVEN IN 40-45 MILES PER HOUR. IT IS POSSIBLE THAT THERE ARE OTHER PROBLEMS THEY HAVEN'T DETECT WITH THE UNUSUAL NOISE IN THE CAR.
Corrective Action:
VOLVO DEALERS FAILED TO FIX A WHEEL NOISE ISSUE IN MY CAR AFTER SIX VISITS IN THE PAST THREE MONTHS. AXLE, TIRE, SHOCK, AND WHEEL ARE ALL CHANGED AND IT IS STILL THERE. WITHOUT A REAL TEST ON THE REMAINING THREE TIRES ON THE ROAD, NOW VOLVO DEALER STARTS TO BLAME THE REMAINING THREE TIRES WHICH WERE CLAIMED AS "GOOD" BY THEIR DEALER TECHNICIANS AT THE VERY BEGINNING. VOLVO REFUSED TO SEND CORPORATE TECHNICIANS TO CHECK THE ISSUE, AND REFUSED TO DO ANYTHING ELSE FOR THE CASE. THE NOISE IS VERY LOUD WHEN THE CAR IS DRIVEN IN 40-45 MILES PER HOUR. IT IS POSSIBLE THAT THERE ARE OTHER PROBLEMS THEY HAVEN'T DETECT WITH THE UNUSUAL NOISE IN THE CAR.
Additional Notes:
VOLVO DEALERS FAILED TO FIX A WHEEL NOISE ISSUE IN MY CAR AFTER SIX VISITS IN THE PAST THREE MONTHS. AXLE, TIRE, SHOCK, AND WHEEL ARE ALL CHANGED AND IT IS STILL THERE. WITHOUT A REAL TEST ON THE REMAINING THREE TIRES ON THE ROAD, NOW VOLVO DEALER STARTS TO BLAME THE REMAINING THREE TIRES WHICH WERE CLAIMED AS "GOOD" BY THEIR DEALER TECHNICIANS AT THE VERY BEGINNING. VOLVO REFUSED TO SEND CORPORATE TECHNICIANS TO CHECK THE ISSUE, AND REFUSED TO DO ANYTHING ELSE FOR THE CASE. THE NOISE IS VERY LOUD WHEN THE CAR IS DRIVEN IN 40-45 MILES PER HOUR. IT IS POSSIBLE THAT THERE ARE OTHER PROBLEMS THEY HAVEN'T DETECT WITH THE UNUSUAL NOISE IN THE CAR.
Mfg Campaign: 11252643
Recall Date: Sep 1, 2019
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VOLVO DEALERS FAILED TO FIX A WHEEL NOISE ISSUE IN MY CAR AFTER SIX VISITS IN THE PAST THREE MONTHS. AXLE, TIRE, SHOCK, AND WHEEL ARE ALL CHANGED AND IT IS STILL THERE. WITHOUT A REAL TEST ON THE REMAINING THREE TIRES ON THE ROAD, NOW VOLVO DEALER STARTS TO BLAME THE REMAINING THREE TIRES WHICH WERE CLAIMED AS "GOOD" BY THEIR DEALER TECHNICIANS AT THE VERY BEGINNING. VOLVO REFUSED TO SEND CORPORATE TECHNICIANS TO CHECK THE ISSUE, AND REFUSED TO DO ANYTHING ELSE FOR THE CASE. THE NOISE IS VERY LOUD WHEN THE CAR IS DRIVEN IN 40-45 MILES PER HOUR. IT IS POSSIBLE THAT THERE ARE OTHER PROBLEMS THEY HAVEN'T DETECT WITH THE UNUSUAL NOISE IN THE CAR.
Corrective Action:
VOLVO DEALERS FAILED TO FIX A WHEEL NOISE ISSUE IN MY CAR AFTER SIX VISITS IN THE PAST THREE MONTHS. AXLE, TIRE, SHOCK, AND WHEEL ARE ALL CHANGED AND IT IS STILL THERE. WITHOUT A REAL TEST ON THE REMAINING THREE TIRES ON THE ROAD, NOW VOLVO DEALER STARTS TO BLAME THE REMAINING THREE TIRES WHICH WERE CLAIMED AS "GOOD" BY THEIR DEALER TECHNICIANS AT THE VERY BEGINNING. VOLVO REFUSED TO SEND CORPORATE TECHNICIANS TO CHECK THE ISSUE, AND REFUSED TO DO ANYTHING ELSE FOR THE CASE. THE NOISE IS VERY LOUD WHEN THE CAR IS DRIVEN IN 40-45 MILES PER HOUR. IT IS POSSIBLE THAT THERE ARE OTHER PROBLEMS THEY HAVEN'T DETECT WITH THE UNUSUAL NOISE IN THE CAR.
Additional Notes:
VOLVO DEALERS FAILED TO FIX A WHEEL NOISE ISSUE IN MY CAR AFTER SIX VISITS IN THE PAST THREE MONTHS. AXLE, TIRE, SHOCK, AND WHEEL ARE ALL CHANGED AND IT IS STILL THERE. WITHOUT A REAL TEST ON THE REMAINING THREE TIRES ON THE ROAD, NOW VOLVO DEALER STARTS TO BLAME THE REMAINING THREE TIRES WHICH WERE CLAIMED AS "GOOD" BY THEIR DEALER TECHNICIANS AT THE VERY BEGINNING. VOLVO REFUSED TO SEND CORPORATE TECHNICIANS TO CHECK THE ISSUE, AND REFUSED TO DO ANYTHING ELSE FOR THE CASE. THE NOISE IS VERY LOUD WHEN THE CAR IS DRIVEN IN 40-45 MILES PER HOUR. IT IS POSSIBLE THAT THERE ARE OTHER PROBLEMS THEY HAVEN'T DETECT WITH THE UNUSUAL NOISE IN THE CAR.
Mfg Campaign: 11252643
Recall Date: Sep 1, 2019
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
VOLVO FAILED TO NOTIFY CONSUMER OF A MANUFACTURER'S DEFECT WITH THE VOLVO SPARK PLUGS BEING UNSTABLE IN ITS ORIGINAL HOUSING, WHICH RESULTED IN 'RECALLED SPARK PLUGS'. AS A RESULT THE SPARK PLUG ENDS BROKE OFF AND CAUSED PERMANENT DAMAGED TO THE ENGINE (CYLINDER #4 HAS LITTLE TO NO COMPRESSION, MISFIRE). THE CAR SMOKES AND EXTREMELY DANGEROUS TO DRIVE; IT IS SUBJECT TO CATCH ON FIRE. THE CAR WAS IN MOTION WHEN THE ENGINE LIGHT AND OIL LIGHT CAME ON.
Corrective Action:
VOLVO FAILED TO NOTIFY CONSUMER OF A MANUFACTURER'S DEFECT WITH THE VOLVO SPARK PLUGS BEING UNSTABLE IN ITS ORIGINAL HOUSING, WHICH RESULTED IN 'RECALLED SPARK PLUGS'. AS A RESULT THE SPARK PLUG ENDS BROKE OFF AND CAUSED PERMANENT DAMAGED TO THE ENGINE (CYLINDER #4 HAS LITTLE TO NO COMPRESSION, MISFIRE). THE CAR SMOKES AND EXTREMELY DANGEROUS TO DRIVE; IT IS SUBJECT TO CATCH ON FIRE. THE CAR WAS IN MOTION WHEN THE ENGINE LIGHT AND OIL LIGHT CAME ON.
Additional Notes:
VOLVO FAILED TO NOTIFY CONSUMER OF A MANUFACTURER'S DEFECT WITH THE VOLVO SPARK PLUGS BEING UNSTABLE IN ITS ORIGINAL HOUSING, WHICH RESULTED IN 'RECALLED SPARK PLUGS'. AS A RESULT THE SPARK PLUG ENDS BROKE OFF AND CAUSED PERMANENT DAMAGED TO THE ENGINE (CYLINDER #4 HAS LITTLE TO NO COMPRESSION, MISFIRE). THE CAR SMOKES AND EXTREMELY DANGEROUS TO DRIVE; IT IS SUBJECT TO CATCH ON FIRE. THE CAR WAS IN MOTION WHEN THE ENGINE LIGHT AND OIL LIGHT CAME ON.
Mfg Campaign: 11203374
Recall Date: Apr 24, 2019
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VOLVO FAILED TO NOTIFY CONSUMER OF A MANUFACTURER'S DEFECT WITH THE VOLVO SPARK PLUGS BEING UNSTABLE IN ITS ORIGINAL HOUSING, WHICH RESULTED IN 'RECALLED SPARK PLUGS'. AS A RESULT THE SPARK PLUG ENDS BROKE OFF AND CAUSED PERMANENT DAMAGED TO THE ENGINE (CYLINDER #4 HAS LITTLE TO NO COMPRESSION, MISFIRE). THE CAR SMOKES AND EXTREMELY DANGEROUS TO DRIVE; IT IS SUBJECT TO CATCH ON FIRE. THE CAR WAS IN MOTION WHEN THE ENGINE LIGHT AND OIL LIGHT CAME ON.
Corrective Action:
VOLVO FAILED TO NOTIFY CONSUMER OF A MANUFACTURER'S DEFECT WITH THE VOLVO SPARK PLUGS BEING UNSTABLE IN ITS ORIGINAL HOUSING, WHICH RESULTED IN 'RECALLED SPARK PLUGS'. AS A RESULT THE SPARK PLUG ENDS BROKE OFF AND CAUSED PERMANENT DAMAGED TO THE ENGINE (CYLINDER #4 HAS LITTLE TO NO COMPRESSION, MISFIRE). THE CAR SMOKES AND EXTREMELY DANGEROUS TO DRIVE; IT IS SUBJECT TO CATCH ON FIRE. THE CAR WAS IN MOTION WHEN THE ENGINE LIGHT AND OIL LIGHT CAME ON.
Additional Notes:
VOLVO FAILED TO NOTIFY CONSUMER OF A MANUFACTURER'S DEFECT WITH THE VOLVO SPARK PLUGS BEING UNSTABLE IN ITS ORIGINAL HOUSING, WHICH RESULTED IN 'RECALLED SPARK PLUGS'. AS A RESULT THE SPARK PLUG ENDS BROKE OFF AND CAUSED PERMANENT DAMAGED TO THE ENGINE (CYLINDER #4 HAS LITTLE TO NO COMPRESSION, MISFIRE). THE CAR SMOKES AND EXTREMELY DANGEROUS TO DRIVE; IT IS SUBJECT TO CATCH ON FIRE. THE CAR WAS IN MOTION WHEN THE ENGINE LIGHT AND OIL LIGHT CAME ON.
Mfg Campaign: 11203374
Recall Date: Apr 24, 2019
Volvo Car Usa, Llc
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
AS FAR BACK AS 2011, THERE WERE COMPLAINTS THAT VOLVOS EQUIPPED WITH THE CITY SAFETY SYSTEM WOULD SUDDENLY STOP OR SLOW DOWN FOR NO REASON. THIS SAME SITUATION HAPPENED TO ME IN SEPTEMBER 2018. AS I WAS MAKING A LEFT TURN TO CROSS AN INTERSECTION, MY VOLVO S60 SUDDENLY CAME TO A HALT. THERE WAS NOTHING IN FRONT OF ME. I WAS NOT SURE WHAT HAD HAPPENED AS I HEARD A GRINDING NOISE. I PULLED THE CAR OVER AND AS I WAS ABOUT TO GET OUT OF THE CAR, I NOTICED A WARNING ON THE DASH THAT THE CITY SAFETY HAD GONE OFF. FOR SOME UNKNOWN REASON, MY VOLVO HAD DECIDED TO JUST STOP. FORTUNATELY FOR ME, THERE WERE NO CARS APPROACHING THE INTERSECTION FROM THE OPPOSITE SIDE AND NO ONE WAS BEHIND ME. HAD THERE BEEN, I COULD EASILY BEEN REAR ENDED OR SIDE SWIPED. THE FOLLOWING DAY, I IMMEDIATELY CONTACT VOLVO AND SCHUMACHER VOLVO IN WEST PALM BEACHES. DESPITE PROVIDING A FULL EXPLANATION TO VOLVO, THEY REFUSED TO COMMENT OR ADDRESS THE MATTER. SCHUMACHER TOOK MY CAR AND DID A FULL INSPECTION, WHAT THEY FOUND WAS THAT THE CAMERA WAS DIRTY AND THEY HAD TO REMOVE AND CLEAN IT. NOW LET ME BE CLEAR, THE INSIDE OF MY WINDSHIELD IS SPOTLESS. THE OUTSIDE IS CLEAN. WHAT SCHUMACHER WAS REFERRING TO WAS THE CAMERA INSIDE THE UNIT THAT IS SEALED UP AGAINST THE TOP OF THE INSIDE WINDSHIELD. HOW COULD THIS CAMERA EVEN GET DIRTY? THIS IS THE REASON THE CITY SAFETY SYSTEM COULD HAVE CAUSED A FALSE POSITIVE. THE SYSTEM COULD INCORRECTLY ASSUME THERE WAS SOMETHING IN FRONT OF THE CAR AND PUT ON THE BRAKES. AFTER SCHUMACHER HAD CLEANED THE CAMERA, THEY STATED THE SYSTEM HAD BEEN TESTED AND WAS WORKING. I ASKED THE SERVICE MANAGER, RICHARD, IF WE COULD TEST MY CAR OUT WHEN I PICKED IT UP. UNBELIEVABLY, HIS RESPONSE WAS: 'VOLVO WON'T LET US TEST THE CITY SAFETY SYSTEM. IT IS FAR TOO DANGEROUS. WE CANNOT DO ANYTHING THAT WOULD PUT OUR CUSTOMERS IN DANGER OR DAMAGE A CUSTOMER'S VEHICLE'.
Corrective Action:
AS FAR BACK AS 2011, THERE WERE COMPLAINTS THAT VOLVOS EQUIPPED WITH THE CITY SAFETY SYSTEM WOULD SUDDENLY STOP OR SLOW DOWN FOR NO REASON. THIS SAME SITUATION HAPPENED TO ME IN SEPTEMBER 2018. AS I WAS MAKING A LEFT TURN TO CROSS AN INTERSECTION, MY VOLVO S60 SUDDENLY CAME TO A HALT. THERE WAS NOTHING IN FRONT OF ME. I WAS NOT SURE WHAT HAD HAPPENED AS I HEARD A GRINDING NOISE. I PULLED THE CAR OVER AND AS I WAS ABOUT TO GET OUT OF THE CAR, I NOTICED A WARNING ON THE DASH THAT THE CITY SAFETY HAD GONE OFF. FOR SOME UNKNOWN REASON, MY VOLVO HAD DECIDED TO JUST STOP. FORTUNATELY FOR ME, THERE WERE NO CARS APPROACHING THE INTERSECTION FROM THE OPPOSITE SIDE AND NO ONE WAS BEHIND ME. HAD THERE BEEN, I COULD EASILY BEEN REAR ENDED OR SIDE SWIPED. THE FOLLOWING DAY, I IMMEDIATELY CONTACT VOLVO AND SCHUMACHER VOLVO IN WEST PALM BEACHES. DESPITE PROVIDING A FULL EXPLANATION TO VOLVO, THEY REFUSED TO COMMENT OR ADDRESS THE MATTER. SCHUMACHER TOOK MY CAR AND DID A FULL INSPECTION, WHAT THEY FOUND WAS THAT THE CAMERA WAS DIRTY AND THEY HAD TO REMOVE AND CLEAN IT. NOW LET ME BE CLEAR, THE INSIDE OF MY WINDSHIELD IS SPOTLESS. THE OUTSIDE IS CLEAN. WHAT SCHUMACHER WAS REFERRING TO WAS THE CAMERA INSIDE THE UNIT THAT IS SEALED UP AGAINST THE TOP OF THE INSIDE WINDSHIELD. HOW COULD THIS CAMERA EVEN GET DIRTY? THIS IS THE REASON THE CITY SAFETY SYSTEM COULD HAVE CAUSED A FALSE POSITIVE. THE SYSTEM COULD INCORRECTLY ASSUME THERE WAS SOMETHING IN FRONT OF THE CAR AND PUT ON THE BRAKES. AFTER SCHUMACHER HAD CLEANED THE CAMERA, THEY STATED THE SYSTEM HAD BEEN TESTED AND WAS WORKING. I ASKED THE SERVICE MANAGER, RICHARD, IF WE COULD TEST MY CAR OUT WHEN I PICKED IT UP. UNBELIEVABLY, HIS RESPONSE WAS: 'VOLVO WON'T LET US TEST THE CITY SAFETY SYSTEM. IT IS FAR TOO DANGEROUS. WE CANNOT DO ANYTHING THAT WOULD PUT OUR CUSTOMERS IN DANGER OR DAMAGE A CUSTOMER'S VEHICLE'.
Additional Notes:
AS FAR BACK AS 2011, THERE WERE COMPLAINTS THAT VOLVOS EQUIPPED WITH THE CITY SAFETY SYSTEM WOULD SUDDENLY STOP OR SLOW DOWN FOR NO REASON. THIS SAME SITUATION HAPPENED TO ME IN SEPTEMBER 2018. AS I WAS MAKING A LEFT TURN TO CROSS AN INTERSECTION, MY VOLVO S60 SUDDENLY CAME TO A HALT. THERE WAS NOTHING IN FRONT OF ME. I WAS NOT SURE WHAT HAD HAPPENED AS I HEARD A GRINDING NOISE. I PULLED THE CAR OVER AND AS I WAS ABOUT TO GET OUT OF THE CAR, I NOTICED A WARNING ON THE DASH THAT THE CITY SAFETY HAD GONE OFF. FOR SOME UNKNOWN REASON, MY VOLVO HAD DECIDED TO JUST STOP. FORTUNATELY FOR ME, THERE WERE NO CARS APPROACHING THE INTERSECTION FROM THE OPPOSITE SIDE AND NO ONE WAS BEHIND ME. HAD THERE BEEN, I COULD EASILY BEEN REAR ENDED OR SIDE SWIPED. THE FOLLOWING DAY, I IMMEDIATELY CONTACT VOLVO AND SCHUMACHER VOLVO IN WEST PALM BEACHES. DESPITE PROVIDING A FULL EXPLANATION TO VOLVO, THEY REFUSED TO COMMENT OR ADDRESS THE MATTER. SCHUMACHER TOOK MY CAR AND DID A FULL INSPECTION, WHAT THEY FOUND WAS THAT THE CAMERA WAS DIRTY AND THEY HAD TO REMOVE AND CLEAN IT. NOW LET ME BE CLEAR, THE INSIDE OF MY WINDSHIELD IS SPOTLESS. THE OUTSIDE IS CLEAN. WHAT SCHUMACHER WAS REFERRING TO WAS THE CAMERA INSIDE THE UNIT THAT IS SEALED UP AGAINST THE TOP OF THE INSIDE WINDSHIELD. HOW COULD THIS CAMERA EVEN GET DIRTY? THIS IS THE REASON THE CITY SAFETY SYSTEM COULD HAVE CAUSED A FALSE POSITIVE. THE SYSTEM COULD INCORRECTLY ASSUME THERE WAS SOMETHING IN FRONT OF THE CAR AND PUT ON THE BRAKES. AFTER SCHUMACHER HAD CLEANED THE CAMERA, THEY STATED THE SYSTEM HAD BEEN TESTED AND WAS WORKING. I ASKED THE SERVICE MANAGER, RICHARD, IF WE COULD TEST MY CAR OUT WHEN I PICKED IT UP. UNBELIEVABLY, HIS RESPONSE WAS: 'VOLVO WON'T LET US TEST THE CITY SAFETY SYSTEM. IT IS FAR TOO DANGEROUS. WE CANNOT DO ANYTHING THAT WOULD PUT OUR CUSTOMERS IN DANGER OR DAMAGE A CUSTOMER'S VEHICLE'.
Mfg Campaign: 11131716
Recall Date: Sep 26, 2018
Volvo Car Usa, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
CAR WAS PURCHASED ON 5/31/2016, IN LESS THAN 4 MONTHS I EXPERIENCED REPEATED STALLS WHILE ACCELERATING. THE CAR WOULD REV HIGH AND THE RPMS WOULD INCREASE. DURING THIS TIME THE CAR WAS IMMOBILIZED. THIS OCCURRED MID-FLIGHT WHILE ACCELERATING. ON SEPTEMBER 23, I TOOK THE CAR TO NORTHPOINT VOLVO TO FIND OUT WHAT WAS WRONG. I WAS TOLD NOTHING SHOWED UP IN THE VEHICLE COMPUTER AND THAT THEY ADJUSTED THE SOFTWARE. OK. I HAVE RECEIVED ALL OF MY SCHEDULED MAINTENANCE AT 10K AND 20K MILES, WITH THE LAST ONE BEING PERFORMED JUNE 14, 2017. OVER THE LAST MONTH THE CAR HAS STALLED TWICE MID-FLIGHT. THE CAR'S RPMS INCREASED AND THE GAS PEDAL WOULD NOT MOVE THE CAR. I PRESS THE GAS PEDAL AND THE CAR ENGINE REVS, AND THE CAR DOES NOT MOVE. I CANNOT GET IT OUT OF TRAFFIC. THAT IS VERY DANGEROUS AND LIFE THREATENING. THE LAST INCIDENT WAS TERRIFYING AS A I WAS ALMOST RAMMED FROM BEHIND BY A PICKUP TRUCK. ALL OF THESE INCIDENTS HAVE HAPPENED WHILE THE CAR HAS BEEN IN MOTION - NORMALLY UPON ACCELERATION. I ACTUALLY FEAR FOR MY SAFETY IN THIS CAR WHICH IS CRAZY BECAUSE VOLVO SALESPEOPLE SELL THE SAFETY FEATURES OF THE CAR ABOVE EVERYTHING. I NOTED ALL OF THIS IN A SURVEY TO VOLVO MONTHS AGO AND NEVER RECEIVED ANY CONTACT FROM VOLVO - I ASSUME THEY DON'T CARE. BECAUSE THIS HAS HAPPENED TO ME MULTIPLE TIMES ON A NEW CAR, I FEEL COMPELLED TO REPORT IT TO THE NTSB.
Corrective Action:
CAR WAS PURCHASED ON 5/31/2016, IN LESS THAN 4 MONTHS I EXPERIENCED REPEATED STALLS WHILE ACCELERATING. THE CAR WOULD REV HIGH AND THE RPMS WOULD INCREASE. DURING THIS TIME THE CAR WAS IMMOBILIZED. THIS OCCURRED MID-FLIGHT WHILE ACCELERATING. ON SEPTEMBER 23, I TOOK THE CAR TO NORTHPOINT VOLVO TO FIND OUT WHAT WAS WRONG. I WAS TOLD NOTHING SHOWED UP IN THE VEHICLE COMPUTER AND THAT THEY ADJUSTED THE SOFTWARE. OK. I HAVE RECEIVED ALL OF MY SCHEDULED MAINTENANCE AT 10K AND 20K MILES, WITH THE LAST ONE BEING PERFORMED JUNE 14, 2017. OVER THE LAST MONTH THE CAR HAS STALLED TWICE MID-FLIGHT. THE CAR'S RPMS INCREASED AND THE GAS PEDAL WOULD NOT MOVE THE CAR. I PRESS THE GAS PEDAL AND THE CAR ENGINE REVS, AND THE CAR DOES NOT MOVE. I CANNOT GET IT OUT OF TRAFFIC. THAT IS VERY DANGEROUS AND LIFE THREATENING. THE LAST INCIDENT WAS TERRIFYING AS A I WAS ALMOST RAMMED FROM BEHIND BY A PICKUP TRUCK. ALL OF THESE INCIDENTS HAVE HAPPENED WHILE THE CAR HAS BEEN IN MOTION - NORMALLY UPON ACCELERATION. I ACTUALLY FEAR FOR MY SAFETY IN THIS CAR WHICH IS CRAZY BECAUSE VOLVO SALESPEOPLE SELL THE SAFETY FEATURES OF THE CAR ABOVE EVERYTHING. I NOTED ALL OF THIS IN A SURVEY TO VOLVO MONTHS AGO AND NEVER RECEIVED ANY CONTACT FROM VOLVO - I ASSUME THEY DON'T CARE. BECAUSE THIS HAS HAPPENED TO ME MULTIPLE TIMES ON A NEW CAR, I FEEL COMPELLED TO REPORT IT TO THE NTSB.
Additional Notes:
CAR WAS PURCHASED ON 5/31/2016, IN LESS THAN 4 MONTHS I EXPERIENCED REPEATED STALLS WHILE ACCELERATING. THE CAR WOULD REV HIGH AND THE RPMS WOULD INCREASE. DURING THIS TIME THE CAR WAS IMMOBILIZED. THIS OCCURRED MID-FLIGHT WHILE ACCELERATING. ON SEPTEMBER 23, I TOOK THE CAR TO NORTHPOINT VOLVO TO FIND OUT WHAT WAS WRONG. I WAS TOLD NOTHING SHOWED UP IN THE VEHICLE COMPUTER AND THAT THEY ADJUSTED THE SOFTWARE. OK. I HAVE RECEIVED ALL OF MY SCHEDULED MAINTENANCE AT 10K AND 20K MILES, WITH THE LAST ONE BEING PERFORMED JUNE 14, 2017. OVER THE LAST MONTH THE CAR HAS STALLED TWICE MID-FLIGHT. THE CAR'S RPMS INCREASED AND THE GAS PEDAL WOULD NOT MOVE THE CAR. I PRESS THE GAS PEDAL AND THE CAR ENGINE REVS, AND THE CAR DOES NOT MOVE. I CANNOT GET IT OUT OF TRAFFIC. THAT IS VERY DANGEROUS AND LIFE THREATENING. THE LAST INCIDENT WAS TERRIFYING AS A I WAS ALMOST RAMMED FROM BEHIND BY A PICKUP TRUCK. ALL OF THESE INCIDENTS HAVE HAPPENED WHILE THE CAR HAS BEEN IN MOTION - NORMALLY UPON ACCELERATION. I ACTUALLY FEAR FOR MY SAFETY IN THIS CAR WHICH IS CRAZY BECAUSE VOLVO SALESPEOPLE SELL THE SAFETY FEATURES OF THE CAR ABOVE EVERYTHING. I NOTED ALL OF THIS IN A SURVEY TO VOLVO MONTHS AGO AND NEVER RECEIVED ANY CONTACT FROM VOLVO - I ASSUME THEY DON'T CARE. BECAUSE THIS HAS HAPPENED TO ME MULTIPLE TIMES ON A NEW CAR, I FEEL COMPELLED TO REPORT IT TO THE NTSB.
Mfg Campaign: 11010345
Recall Date: Jul 24, 2017
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
2016 VOLVO S-60. CONSUMER WRITES IN REGARDS TO ENGINE PROBLEMS. *LD..THE CONSUMER STATED VOLVO HAD A RECALL ON THE OIL PRESSURE SENSORS (FAILURE CAUSED ENGINES TO SEIZE). THE DEALER CLAIMED THE VEHICLE WAS REPAIRED UNDER THE RECALL BUT, THE ENGINE SEIZED IN THE MIDDLE OF A BUSY ROAD. THE MANUFACTURER REPLACED THE ENGINE BUT, THE FAILURE RECURRED. THE CONSUMER STATED SINCE, THE ENGINE WAS REPLACED, THE VALUE OF THE VEHICLE DIMINISHED DRASTICALLY. THE MANUFACTURER WOULD NOT ASSIST ANY FURTHER. *JS ...UPDATED 06/14/17 *BF *AS
Corrective Action:
2016 VOLVO S-60. CONSUMER WRITES IN REGARDS TO ENGINE PROBLEMS. *LD..THE CONSUMER STATED VOLVO HAD A RECALL ON THE OIL PRESSURE SENSORS (FAILURE CAUSED ENGINES TO SEIZE). THE DEALER CLAIMED THE VEHICLE WAS REPAIRED UNDER THE RECALL BUT, THE ENGINE SEIZED IN THE MIDDLE OF A BUSY ROAD. THE MANUFACTURER REPLACED THE ENGINE BUT, THE FAILURE RECURRED. THE CONSUMER STATED SINCE, THE ENGINE WAS REPLACED, THE VALUE OF THE VEHICLE DIMINISHED DRASTICALLY. THE MANUFACTURER WOULD NOT ASSIST ANY FURTHER. *JS ...UPDATED 06/14/17 *BF *AS
Additional Notes:
2016 VOLVO S-60. CONSUMER WRITES IN REGARDS TO ENGINE PROBLEMS. *LD..THE CONSUMER STATED VOLVO HAD A RECALL ON THE OIL PRESSURE SENSORS (FAILURE CAUSED ENGINES TO SEIZE). THE DEALER CLAIMED THE VEHICLE WAS REPAIRED UNDER THE RECALL BUT, THE ENGINE SEIZED IN THE MIDDLE OF A BUSY ROAD. THE MANUFACTURER REPLACED THE ENGINE BUT, THE FAILURE RECURRED. THE CONSUMER STATED SINCE, THE ENGINE WAS REPLACED, THE VALUE OF THE VEHICLE DIMINISHED DRASTICALLY. THE MANUFACTURER WOULD NOT ASSIST ANY FURTHER. *JS ...UPDATED 06/14/17 *BF *AS
Mfg Campaign: 10966928
Recall Date: Apr 24, 2017
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVING STRAIGHT DOWN A ROAD AND AT A SPEED OF AROUND 40 MPH, ALL WARNING LIGHTS FLASHED AND THE ENGINE SHUT DOWN. AFTER A DISTANCE, THE CAR CAME TO A STOP AND I ATTEMPTED TO RESTART IT. I SHIFTED THE CAR INTO PARK AND WAS FINALLY ABLE TO GET THE ENGINE TO RESTART.
Corrective Action:
DRIVING STRAIGHT DOWN A ROAD AND AT A SPEED OF AROUND 40 MPH, ALL WARNING LIGHTS FLASHED AND THE ENGINE SHUT DOWN. AFTER A DISTANCE, THE CAR CAME TO A STOP AND I ATTEMPTED TO RESTART IT. I SHIFTED THE CAR INTO PARK AND WAS FINALLY ABLE TO GET THE ENGINE TO RESTART.
Additional Notes:
DRIVING STRAIGHT DOWN A ROAD AND AT A SPEED OF AROUND 40 MPH, ALL WARNING LIGHTS FLASHED AND THE ENGINE SHUT DOWN. AFTER A DISTANCE, THE CAR CAME TO A STOP AND I ATTEMPTED TO RESTART IT. I SHIFTED THE CAR INTO PARK AND WAS FINALLY ABLE TO GET THE ENGINE TO RESTART.
Mfg Campaign: 10820872
Recall Date: Jan 18, 2016
Volvo Car Usa, Llc
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVING STRAIGHT DOWN A ROAD AND AT A SPEED OF AROUND 40 MPH, ALL WARNING LIGHTS FLASHED AND THE ENGINE SHUT DOWN. AFTER A DISTANCE, THE CAR CAME TO A STOP AND I ATTEMPTED TO RESTART IT. I SHIFTED THE CAR INTO PARK AND WAS FINALLY ABLE TO GET THE ENGINE TO RESTART.
Corrective Action:
DRIVING STRAIGHT DOWN A ROAD AND AT A SPEED OF AROUND 40 MPH, ALL WARNING LIGHTS FLASHED AND THE ENGINE SHUT DOWN. AFTER A DISTANCE, THE CAR CAME TO A STOP AND I ATTEMPTED TO RESTART IT. I SHIFTED THE CAR INTO PARK AND WAS FINALLY ABLE TO GET THE ENGINE TO RESTART.
Additional Notes:
DRIVING STRAIGHT DOWN A ROAD AND AT A SPEED OF AROUND 40 MPH, ALL WARNING LIGHTS FLASHED AND THE ENGINE SHUT DOWN. AFTER A DISTANCE, THE CAR CAME TO A STOP AND I ATTEMPTED TO RESTART IT. I SHIFTED THE CAR INTO PARK AND WAS FINALLY ABLE TO GET THE ENGINE TO RESTART.
Mfg Campaign: 10820872
Recall Date: Jan 18, 2016
Volvo Car Usa, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PURCHASED A BRAND NEW 2016 VOLVO S60 - THE CAR AT INCIDENT DATE HAD 200 MILES ON IT. WHILE DRIVING IN TRAFFIC ON A CALIFORNIA FREEWAY - THE CAR LOST ALL POWER, STEERING, LIGHTS, ETC WHILE IN THE NUMBER 4 OF 7 LANE FREEWAY AT NIGHT. THE CAR WAS BLACKED OUT, NO LIGHTS, NO POWER, NO ENGINE, STALLED WITHOUT POWER IN THE MIDDLE OF THE FREEWAY. - WE WERE ALMOST KILLED AS A RESULT OF THIS INCIDENT. THERE WERE NUMEROUS COLLISIONS THAT OCCURRED BEHIND AND AROUND US AS A RESULT OF THIS CAR BEING DEAD IN THE WATER IN THE MIDDLE OF THE FREEWAY AT NIGHT. I HAVE VIDEO FROM INSIDE THE CAR AS 18 WHEEL SEMIS SKIDDED SIDEWAYS, ALMOST KILLING US AT 60MPH FROM BEHIND - AS WELL AS MANY OTHER CARS. FAST FORWARD TO AN EXPLANATION FROM VOLVO - THE DEALER STATED THAT THE CAR TOLD ITSELF THAT IT RAN OUT OF GAS WITH 1/4 GAS IN THE TANK. STATED THERE WAS SOME SORT OF FUEL SENDING ISSUE AND THEY WERE TRYING TO EVALUATE. WE STILL HAVE HEARD NOTHING, OTHER THAN IT WILL BE TWO TO THREE WEEKS AT THE DEALER - WE HAVNT EVEN HAD THIS BRAND NEW CAR THAT LONG.
Corrective Action:
PURCHASED A BRAND NEW 2016 VOLVO S60 - THE CAR AT INCIDENT DATE HAD 200 MILES ON IT. WHILE DRIVING IN TRAFFIC ON A CALIFORNIA FREEWAY - THE CAR LOST ALL POWER, STEERING, LIGHTS, ETC WHILE IN THE NUMBER 4 OF 7 LANE FREEWAY AT NIGHT. THE CAR WAS BLACKED OUT, NO LIGHTS, NO POWER, NO ENGINE, STALLED WITHOUT POWER IN THE MIDDLE OF THE FREEWAY. - WE WERE ALMOST KILLED AS A RESULT OF THIS INCIDENT. THERE WERE NUMEROUS COLLISIONS THAT OCCURRED BEHIND AND AROUND US AS A RESULT OF THIS CAR BEING DEAD IN THE WATER IN THE MIDDLE OF THE FREEWAY AT NIGHT. I HAVE VIDEO FROM INSIDE THE CAR AS 18 WHEEL SEMIS SKIDDED SIDEWAYS, ALMOST KILLING US AT 60MPH FROM BEHIND - AS WELL AS MANY OTHER CARS. FAST FORWARD TO AN EXPLANATION FROM VOLVO - THE DEALER STATED THAT THE CAR TOLD ITSELF THAT IT RAN OUT OF GAS WITH 1/4 GAS IN THE TANK. STATED THERE WAS SOME SORT OF FUEL SENDING ISSUE AND THEY WERE TRYING TO EVALUATE. WE STILL HAVE HEARD NOTHING, OTHER THAN IT WILL BE TWO TO THREE WEEKS AT THE DEALER - WE HAVNT EVEN HAD THIS BRAND NEW CAR THAT LONG.
Additional Notes:
PURCHASED A BRAND NEW 2016 VOLVO S60 - THE CAR AT INCIDENT DATE HAD 200 MILES ON IT. WHILE DRIVING IN TRAFFIC ON A CALIFORNIA FREEWAY - THE CAR LOST ALL POWER, STEERING, LIGHTS, ETC WHILE IN THE NUMBER 4 OF 7 LANE FREEWAY AT NIGHT. THE CAR WAS BLACKED OUT, NO LIGHTS, NO POWER, NO ENGINE, STALLED WITHOUT POWER IN THE MIDDLE OF THE FREEWAY. - WE WERE ALMOST KILLED AS A RESULT OF THIS INCIDENT. THERE WERE NUMEROUS COLLISIONS THAT OCCURRED BEHIND AND AROUND US AS A RESULT OF THIS CAR BEING DEAD IN THE WATER IN THE MIDDLE OF THE FREEWAY AT NIGHT. I HAVE VIDEO FROM INSIDE THE CAR AS 18 WHEEL SEMIS SKIDDED SIDEWAYS, ALMOST KILLING US AT 60MPH FROM BEHIND - AS WELL AS MANY OTHER CARS. FAST FORWARD TO AN EXPLANATION FROM VOLVO - THE DEALER STATED THAT THE CAR TOLD ITSELF THAT IT RAN OUT OF GAS WITH 1/4 GAS IN THE TANK. STATED THERE WAS SOME SORT OF FUEL SENDING ISSUE AND THEY WERE TRYING TO EVALUATE. WE STILL HAVE HEARD NOTHING, OTHER THAN IT WILL BE TWO TO THREE WEEKS AT THE DEALER - WE HAVNT EVEN HAD THIS BRAND NEW CAR THAT LONG.
Mfg Campaign: 10811942
Recall Date: Dec 23, 2015
Volvo Car Usa, Llc
Defect Description:
ENGINE
Potential Consequences:
PURCHASED A BRAND NEW 2016 VOLVO S60 - THE CAR AT INCIDENT DATE HAD 200 MILES ON IT. WHILE DRIVING IN TRAFFIC ON A CALIFORNIA FREEWAY - THE CAR LOST ALL POWER, STEERING, LIGHTS, ETC WHILE IN THE NUMBER 4 OF 7 LANE FREEWAY AT NIGHT. THE CAR WAS BLACKED OUT, NO LIGHTS, NO POWER, NO ENGINE, STALLED WITHOUT POWER IN THE MIDDLE OF THE FREEWAY. - WE WERE ALMOST KILLED AS A RESULT OF THIS INCIDENT. THERE WERE NUMEROUS COLLISIONS THAT OCCURRED BEHIND AND AROUND US AS A RESULT OF THIS CAR BEING DEAD IN THE WATER IN THE MIDDLE OF THE FREEWAY AT NIGHT. I HAVE VIDEO FROM INSIDE THE CAR AS 18 WHEEL SEMIS SKIDDED SIDEWAYS, ALMOST KILLING US AT 60MPH FROM BEHIND - AS WELL AS MANY OTHER CARS. FAST FORWARD TO AN EXPLANATION FROM VOLVO - THE DEALER STATED THAT THE CAR TOLD ITSELF THAT IT RAN OUT OF GAS WITH 1/4 GAS IN THE TANK. STATED THERE WAS SOME SORT OF FUEL SENDING ISSUE AND THEY WERE TRYING TO EVALUATE. WE STILL HAVE HEARD NOTHING, OTHER THAN IT WILL BE TWO TO THREE WEEKS AT THE DEALER - WE HAVNT EVEN HAD THIS BRAND NEW CAR THAT LONG.
Corrective Action:
PURCHASED A BRAND NEW 2016 VOLVO S60 - THE CAR AT INCIDENT DATE HAD 200 MILES ON IT. WHILE DRIVING IN TRAFFIC ON A CALIFORNIA FREEWAY - THE CAR LOST ALL POWER, STEERING, LIGHTS, ETC WHILE IN THE NUMBER 4 OF 7 LANE FREEWAY AT NIGHT. THE CAR WAS BLACKED OUT, NO LIGHTS, NO POWER, NO ENGINE, STALLED WITHOUT POWER IN THE MIDDLE OF THE FREEWAY. - WE WERE ALMOST KILLED AS A RESULT OF THIS INCIDENT. THERE WERE NUMEROUS COLLISIONS THAT OCCURRED BEHIND AND AROUND US AS A RESULT OF THIS CAR BEING DEAD IN THE WATER IN THE MIDDLE OF THE FREEWAY AT NIGHT. I HAVE VIDEO FROM INSIDE THE CAR AS 18 WHEEL SEMIS SKIDDED SIDEWAYS, ALMOST KILLING US AT 60MPH FROM BEHIND - AS WELL AS MANY OTHER CARS. FAST FORWARD TO AN EXPLANATION FROM VOLVO - THE DEALER STATED THAT THE CAR TOLD ITSELF THAT IT RAN OUT OF GAS WITH 1/4 GAS IN THE TANK. STATED THERE WAS SOME SORT OF FUEL SENDING ISSUE AND THEY WERE TRYING TO EVALUATE. WE STILL HAVE HEARD NOTHING, OTHER THAN IT WILL BE TWO TO THREE WEEKS AT THE DEALER - WE HAVNT EVEN HAD THIS BRAND NEW CAR THAT LONG.
Additional Notes:
PURCHASED A BRAND NEW 2016 VOLVO S60 - THE CAR AT INCIDENT DATE HAD 200 MILES ON IT. WHILE DRIVING IN TRAFFIC ON A CALIFORNIA FREEWAY - THE CAR LOST ALL POWER, STEERING, LIGHTS, ETC WHILE IN THE NUMBER 4 OF 7 LANE FREEWAY AT NIGHT. THE CAR WAS BLACKED OUT, NO LIGHTS, NO POWER, NO ENGINE, STALLED WITHOUT POWER IN THE MIDDLE OF THE FREEWAY. - WE WERE ALMOST KILLED AS A RESULT OF THIS INCIDENT. THERE WERE NUMEROUS COLLISIONS THAT OCCURRED BEHIND AND AROUND US AS A RESULT OF THIS CAR BEING DEAD IN THE WATER IN THE MIDDLE OF THE FREEWAY AT NIGHT. I HAVE VIDEO FROM INSIDE THE CAR AS 18 WHEEL SEMIS SKIDDED SIDEWAYS, ALMOST KILLING US AT 60MPH FROM BEHIND - AS WELL AS MANY OTHER CARS. FAST FORWARD TO AN EXPLANATION FROM VOLVO - THE DEALER STATED THAT THE CAR TOLD ITSELF THAT IT RAN OUT OF GAS WITH 1/4 GAS IN THE TANK. STATED THERE WAS SOME SORT OF FUEL SENDING ISSUE AND THEY WERE TRYING TO EVALUATE. WE STILL HAVE HEARD NOTHING, OTHER THAN IT WILL BE TWO TO THREE WEEKS AT THE DEALER - WE HAVNT EVEN HAD THIS BRAND NEW CAR THAT LONG.
Mfg Campaign: 10811942
Recall Date: Dec 23, 2015
Volvo Car Usa, Llc
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
PURCHASED A BRAND NEW 2016 VOLVO S60 - THE CAR AT INCIDENT DATE HAD 200 MILES ON IT. WHILE DRIVING IN TRAFFIC ON A CALIFORNIA FREEWAY - THE CAR LOST ALL POWER, STEERING, LIGHTS, ETC WHILE IN THE NUMBER 4 OF 7 LANE FREEWAY AT NIGHT. THE CAR WAS BLACKED OUT, NO LIGHTS, NO POWER, NO ENGINE, STALLED WITHOUT POWER IN THE MIDDLE OF THE FREEWAY. - WE WERE ALMOST KILLED AS A RESULT OF THIS INCIDENT. THERE WERE NUMEROUS COLLISIONS THAT OCCURRED BEHIND AND AROUND US AS A RESULT OF THIS CAR BEING DEAD IN THE WATER IN THE MIDDLE OF THE FREEWAY AT NIGHT. I HAVE VIDEO FROM INSIDE THE CAR AS 18 WHEEL SEMIS SKIDDED SIDEWAYS, ALMOST KILLING US AT 60MPH FROM BEHIND - AS WELL AS MANY OTHER CARS. FAST FORWARD TO AN EXPLANATION FROM VOLVO - THE DEALER STATED THAT THE CAR TOLD ITSELF THAT IT RAN OUT OF GAS WITH 1/4 GAS IN THE TANK. STATED THERE WAS SOME SORT OF FUEL SENDING ISSUE AND THEY WERE TRYING TO EVALUATE. WE STILL HAVE HEARD NOTHING, OTHER THAN IT WILL BE TWO TO THREE WEEKS AT THE DEALER - WE HAVNT EVEN HAD THIS BRAND NEW CAR THAT LONG.
Corrective Action:
PURCHASED A BRAND NEW 2016 VOLVO S60 - THE CAR AT INCIDENT DATE HAD 200 MILES ON IT. WHILE DRIVING IN TRAFFIC ON A CALIFORNIA FREEWAY - THE CAR LOST ALL POWER, STEERING, LIGHTS, ETC WHILE IN THE NUMBER 4 OF 7 LANE FREEWAY AT NIGHT. THE CAR WAS BLACKED OUT, NO LIGHTS, NO POWER, NO ENGINE, STALLED WITHOUT POWER IN THE MIDDLE OF THE FREEWAY. - WE WERE ALMOST KILLED AS A RESULT OF THIS INCIDENT. THERE WERE NUMEROUS COLLISIONS THAT OCCURRED BEHIND AND AROUND US AS A RESULT OF THIS CAR BEING DEAD IN THE WATER IN THE MIDDLE OF THE FREEWAY AT NIGHT. I HAVE VIDEO FROM INSIDE THE CAR AS 18 WHEEL SEMIS SKIDDED SIDEWAYS, ALMOST KILLING US AT 60MPH FROM BEHIND - AS WELL AS MANY OTHER CARS. FAST FORWARD TO AN EXPLANATION FROM VOLVO - THE DEALER STATED THAT THE CAR TOLD ITSELF THAT IT RAN OUT OF GAS WITH 1/4 GAS IN THE TANK. STATED THERE WAS SOME SORT OF FUEL SENDING ISSUE AND THEY WERE TRYING TO EVALUATE. WE STILL HAVE HEARD NOTHING, OTHER THAN IT WILL BE TWO TO THREE WEEKS AT THE DEALER - WE HAVNT EVEN HAD THIS BRAND NEW CAR THAT LONG.
Additional Notes:
PURCHASED A BRAND NEW 2016 VOLVO S60 - THE CAR AT INCIDENT DATE HAD 200 MILES ON IT. WHILE DRIVING IN TRAFFIC ON A CALIFORNIA FREEWAY - THE CAR LOST ALL POWER, STEERING, LIGHTS, ETC WHILE IN THE NUMBER 4 OF 7 LANE FREEWAY AT NIGHT. THE CAR WAS BLACKED OUT, NO LIGHTS, NO POWER, NO ENGINE, STALLED WITHOUT POWER IN THE MIDDLE OF THE FREEWAY. - WE WERE ALMOST KILLED AS A RESULT OF THIS INCIDENT. THERE WERE NUMEROUS COLLISIONS THAT OCCURRED BEHIND AND AROUND US AS A RESULT OF THIS CAR BEING DEAD IN THE WATER IN THE MIDDLE OF THE FREEWAY AT NIGHT. I HAVE VIDEO FROM INSIDE THE CAR AS 18 WHEEL SEMIS SKIDDED SIDEWAYS, ALMOST KILLING US AT 60MPH FROM BEHIND - AS WELL AS MANY OTHER CARS. FAST FORWARD TO AN EXPLANATION FROM VOLVO - THE DEALER STATED THAT THE CAR TOLD ITSELF THAT IT RAN OUT OF GAS WITH 1/4 GAS IN THE TANK. STATED THERE WAS SOME SORT OF FUEL SENDING ISSUE AND THEY WERE TRYING TO EVALUATE. WE STILL HAVE HEARD NOTHING, OTHER THAN IT WILL BE TWO TO THREE WEEKS AT THE DEALER - WE HAVNT EVEN HAD THIS BRAND NEW CAR THAT LONG.
Mfg Campaign: 10811942
Recall Date: Dec 23, 2015
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