Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2016 Tiguan and CC vehicles. The air bag Electronic Control Unit (ECU) may have a defective power supply capacitor that can result in air bag deactivation or inadvertent deployment of the air bags.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69Z5
Recall Date: Jul 17, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016 CC vehicles manufactured January 12, 2016, to February 3, 2016, Golf R and Tiguan vehicles manufactured November 25, 2015, to January 28, 2016, and e-Golf vehicles manufactured November 25, 2015, to January 11, 2016. Vibrations, such as those created by opening and closing a vehicle door, may cause the rear child door locks to disengage, allowing a child to open a rear door while inside the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 58C9
Recall Date: Jun 24, 2016
Consumer Complaints
137 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Airbag error light on dashboard, passenger seat shorted out water pooled under passenger seats front and rear soaking wet coming up through carpets with moldy smell. You tube says it may be the panoramic roof drains.
Corrective Action:
Airbag error light on dashboard, passenger seat shorted out water pooled under passenger seats front and rear soaking wet coming up through carpets with moldy smell. You tube says it may be the panoramic roof drains.
Additional Notes:
Airbag error light on dashboard, passenger seat shorted out water pooled under passenger seats front and rear soaking wet coming up through carpets with moldy smell. You tube says it may be the panoramic roof drains.
Mfg Campaign: 11548902
Recall Date: Oct 8, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Airbag error light on dashboard, passenger seat shorted out water pooled under passenger seats front and rear soaking wet coming up through carpets with moldy smell. You tube says it may be the panoramic roof drains.
Corrective Action:
Airbag error light on dashboard, passenger seat shorted out water pooled under passenger seats front and rear soaking wet coming up through carpets with moldy smell. You tube says it may be the panoramic roof drains.
Additional Notes:
Airbag error light on dashboard, passenger seat shorted out water pooled under passenger seats front and rear soaking wet coming up through carpets with moldy smell. You tube says it may be the panoramic roof drains.
Mfg Campaign: 11548902
Recall Date: Oct 8, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Airbag error light on dashboard, passenger seat shorted out water pooled under passenger seats front and rear soaking wet coming up through carpets with moldy smell. You tube says it may be the panoramic roof drains.
Corrective Action:
Airbag error light on dashboard, passenger seat shorted out water pooled under passenger seats front and rear soaking wet coming up through carpets with moldy smell. You tube says it may be the panoramic roof drains.
Additional Notes:
Airbag error light on dashboard, passenger seat shorted out water pooled under passenger seats front and rear soaking wet coming up through carpets with moldy smell. You tube says it may be the panoramic roof drains.
Mfg Campaign: 11548902
Recall Date: Oct 8, 2023
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The electric connection for the air bag has malfunctioned . The same vehicle with different VIN numbers have already been recalled for the exact same reason. Not sure why my car was not included. Many people on the VW forums are having the same issues. Please recall.
Corrective Action:
The electric connection for the air bag has malfunctioned . The same vehicle with different VIN numbers have already been recalled for the exact same reason. Not sure why my car was not included. Many people on the VW forums are having the same issues. Please recall.
Additional Notes:
The electric connection for the air bag has malfunctioned . The same vehicle with different VIN numbers have already been recalled for the exact same reason. Not sure why my car was not included. Many people on the VW forums are having the same issues. Please recall.
Mfg Campaign: 11545033
Recall Date: Sep 17, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Every time it rains it gets in my vehicle! I have taken it in to an auto shop and they can’t find the leak . I just noticed a smell and finally found that the floor board gets wet . Now I see mildew inside and I don’t know what to do…. I have an idea that it could be the panoramic sunroof, but I don’t know it only gets wet at the bottom of the car and depending on how bad it rains that’s how much water is inside and I think there should be a recall on this matter, it’s beyond ridiculous, and I have read so much about it and I think it’s the sunroof and the tubes shrunk. I don’t know how to fix that and I haven’t gotten any help from any other shop. They cannot tell me what it is and the only thing that is left is for me to have it ripped apart but if they have shrunk I can’t do anything about that. Also, I’ve heard this by so many different people that own the same kind of vehicle. Please.help!
Corrective Action:
Every time it rains it gets in my vehicle! I have taken it in to an auto shop and they can’t find the leak . I just noticed a smell and finally found that the floor board gets wet . Now I see mildew inside and I don’t know what to do…. I have an idea that it could be the panoramic sunroof, but I don’t know it only gets wet at the bottom of the car and depending on how bad it rains that’s how much water is inside and I think there should be a recall on this matter, it’s beyond ridiculous, and I have read so much about it and I think it’s the sunroof and the tubes shrunk. I don’t know how to fix that and I haven’t gotten any help from any other shop. They cannot tell me what it is and the only thing that is left is for me to have it ripped apart but if they have shrunk I can’t do anything about that. Also, I’ve heard this by so many different people that own the same kind of vehicle. Please.help!
Additional Notes:
Every time it rains it gets in my vehicle! I have taken it in to an auto shop and they can’t find the leak . I just noticed a smell and finally found that the floor board gets wet . Now I see mildew inside and I don’t know what to do…. I have an idea that it could be the panoramic sunroof, but I don’t know it only gets wet at the bottom of the car and depending on how bad it rains that’s how much water is inside and I think there should be a recall on this matter, it’s beyond ridiculous, and I have read so much about it and I think it’s the sunroof and the tubes shrunk. I don’t know how to fix that and I haven’t gotten any help from any other shop. They cannot tell me what it is and the only thing that is left is for me to have it ripped apart but if they have shrunk I can’t do anything about that. Also, I’ve heard this by so many different people that own the same kind of vehicle. Please.help!
Mfg Campaign: 11532597
Recall Date: Jul 16, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Turbocharger went out on this vehicle rendering it unsafe to drive. Check engine light came on and after several opinions, it was determined that the Turbocharger went out and needed replacement in order for the vehicle to safely run. This was confirmed via a independent service center. Upon further research on the internet and VW chat forums, there are several other people with this year and model Volkswagen that have had similar issues with low mileage. The turbo charger should not have went out on a vehicle with 39,000 miles on it.
Corrective Action:
Turbocharger went out on this vehicle rendering it unsafe to drive. Check engine light came on and after several opinions, it was determined that the Turbocharger went out and needed replacement in order for the vehicle to safely run. This was confirmed via a independent service center. Upon further research on the internet and VW chat forums, there are several other people with this year and model Volkswagen that have had similar issues with low mileage. The turbo charger should not have went out on a vehicle with 39,000 miles on it.
Additional Notes:
Turbocharger went out on this vehicle rendering it unsafe to drive. Check engine light came on and after several opinions, it was determined that the Turbocharger went out and needed replacement in order for the vehicle to safely run. This was confirmed via a independent service center. Upon further research on the internet and VW chat forums, there are several other people with this year and model Volkswagen that have had similar issues with low mileage. The turbo charger should not have went out on a vehicle with 39,000 miles on it.
Mfg Campaign: 11526973
Recall Date: Jun 14, 2023
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The sunroof/moonroof glass shattered while my daughter was driving on the highway, causing glass to fall down on her while driving. She stated that it sounded like a gunshot, then glass was breaking while driving. She was upset and crying, which could easily have caused an accident if it weren't that it happened in the evening. The car scheduled to be repaired I contacted the VW dealership and they stated there were no recalls. No warning
Corrective Action:
The sunroof/moonroof glass shattered while my daughter was driving on the highway, causing glass to fall down on her while driving. She stated that it sounded like a gunshot, then glass was breaking while driving. She was upset and crying, which could easily have caused an accident if it weren't that it happened in the evening. The car scheduled to be repaired I contacted the VW dealership and they stated there were no recalls. No warning
Additional Notes:
The sunroof/moonroof glass shattered while my daughter was driving on the highway, causing glass to fall down on her while driving. She stated that it sounded like a gunshot, then glass was breaking while driving. She was upset and crying, which could easily have caused an accident if it weren't that it happened in the evening. The car scheduled to be repaired I contacted the VW dealership and they stated there were no recalls. No warning
Mfg Campaign: 11513041
Recall Date: Mar 21, 2023
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Steering Wheel Clock Spring has gone out on my VW Tiguan, driver air bag is on which means the airbag wont come if we get in a accident. Pressure light is on as well. This will be the 3rd Steering Wheel Clock Spring installed.
Corrective Action:
Steering Wheel Clock Spring has gone out on my VW Tiguan, driver air bag is on which means the airbag wont come if we get in a accident. Pressure light is on as well. This will be the 3rd Steering Wheel Clock Spring installed.
Additional Notes:
Steering Wheel Clock Spring has gone out on my VW Tiguan, driver air bag is on which means the airbag wont come if we get in a accident. Pressure light is on as well. This will be the 3rd Steering Wheel Clock Spring installed.
Mfg Campaign: 11510370
Recall Date: Mar 6, 2023
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Oil consumption issue. “Normal” oil consumption is 1 quart per 1200 miles according to VW. My Tiguan with 70k miles is burning 3 quarts every 2,000 miles. No obvious oil leak or burning of oil. I’m told I need a new engine and this is a known issue for VW. Car no longer under warranty after 60k miles.
Corrective Action:
Oil consumption issue. “Normal” oil consumption is 1 quart per 1200 miles according to VW. My Tiguan with 70k miles is burning 3 quarts every 2,000 miles. No obvious oil leak or burning of oil. I’m told I need a new engine and this is a known issue for VW. Car no longer under warranty after 60k miles.
Additional Notes:
Oil consumption issue. “Normal” oil consumption is 1 quart per 1200 miles according to VW. My Tiguan with 70k miles is burning 3 quarts every 2,000 miles. No obvious oil leak or burning of oil. I’m told I need a new engine and this is a known issue for VW. Car no longer under warranty after 60k miles.
Mfg Campaign: 11504781
Recall Date: Jan 31, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
I had a coolant leak and needed to replace the water pump. My control arms were corroded out at 67k miles and needed to be replaced.
Corrective Action:
I had a coolant leak and needed to replace the water pump. My control arms were corroded out at 67k miles and needed to be replaced.
Additional Notes:
I had a coolant leak and needed to replace the water pump. My control arms were corroded out at 67k miles and needed to be replaced.
Mfg Campaign: 11494260
Recall Date: Nov 19, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I had a coolant leak and needed to replace the water pump. My control arms were corroded out at 67k miles and needed to be replaced.
Corrective Action:
I had a coolant leak and needed to replace the water pump. My control arms were corroded out at 67k miles and needed to be replaced.
Additional Notes:
I had a coolant leak and needed to replace the water pump. My control arms were corroded out at 67k miles and needed to be replaced.
Mfg Campaign: 11494260
Recall Date: Nov 19, 2022
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The clock spring part of the steering wheel has failed rendering all steering wheel controls and most importantly the air bag inoperable. This is a major safety hazard for the driver and ultimately passengers as well. This part has been a well known problem with this vehicle and has been covered under an extended warranty, yet Volkswagen refuses to make the part readily available to their customers who are under extended warranty coverage for said part. This is a major safety risk in that they are showing months long delays in getting parts forcing people to choose ability to get to work over safety. Volkswagen is wilfully exposing customers to undue safety compromises. Recall the car and make them fix this. And compensate owners.
Corrective Action:
The clock spring part of the steering wheel has failed rendering all steering wheel controls and most importantly the air bag inoperable. This is a major safety hazard for the driver and ultimately passengers as well. This part has been a well known problem with this vehicle and has been covered under an extended warranty, yet Volkswagen refuses to make the part readily available to their customers who are under extended warranty coverage for said part. This is a major safety risk in that they are showing months long delays in getting parts forcing people to choose ability to get to work over safety. Volkswagen is wilfully exposing customers to undue safety compromises. Recall the car and make them fix this. And compensate owners.
Additional Notes:
The clock spring part of the steering wheel has failed rendering all steering wheel controls and most importantly the air bag inoperable. This is a major safety hazard for the driver and ultimately passengers as well. This part has been a well known problem with this vehicle and has been covered under an extended warranty, yet Volkswagen refuses to make the part readily available to their customers who are under extended warranty coverage for said part. This is a major safety risk in that they are showing months long delays in getting parts forcing people to choose ability to get to work over safety. Volkswagen is wilfully exposing customers to undue safety compromises. Recall the car and make them fix this. And compensate owners.
Mfg Campaign: 11493702
Recall Date: Nov 15, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The clock spring part of the steering wheel has failed rendering all steering wheel controls and most importantly the air bag inoperable. This is a major safety hazard for the driver and ultimately passengers as well. This part has been a well known problem with this vehicle and has been covered under an extended warranty, yet Volkswagen refuses to make the part readily available to their customers who are under extended warranty coverage for said part. This is a major safety risk in that they are showing months long delays in getting parts forcing people to choose ability to get to work over safety. Volkswagen is wilfully exposing customers to undue safety compromises. Recall the car and make them fix this. And compensate owners.
Corrective Action:
The clock spring part of the steering wheel has failed rendering all steering wheel controls and most importantly the air bag inoperable. This is a major safety hazard for the driver and ultimately passengers as well. This part has been a well known problem with this vehicle and has been covered under an extended warranty, yet Volkswagen refuses to make the part readily available to their customers who are under extended warranty coverage for said part. This is a major safety risk in that they are showing months long delays in getting parts forcing people to choose ability to get to work over safety. Volkswagen is wilfully exposing customers to undue safety compromises. Recall the car and make them fix this. And compensate owners.
Additional Notes:
The clock spring part of the steering wheel has failed rendering all steering wheel controls and most importantly the air bag inoperable. This is a major safety hazard for the driver and ultimately passengers as well. This part has been a well known problem with this vehicle and has been covered under an extended warranty, yet Volkswagen refuses to make the part readily available to their customers who are under extended warranty coverage for said part. This is a major safety risk in that they are showing months long delays in getting parts forcing people to choose ability to get to work over safety. Volkswagen is wilfully exposing customers to undue safety compromises. Recall the car and make them fix this. And compensate owners.
Mfg Campaign: 11493702
Recall Date: Nov 15, 2022
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
Potential Consequences:
The contact owns a 2016 Volkswagen Tiguan. The contact stated that while his wife was reversing, the vehicle emitted abnormal clicking sounds with the air bag warning light illuminated. Additionally, the contact stated that the horn was inoperable. The vehicle was taken to the dealer where it was diagnosed that the clock spring needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the replacement part was on backorder. The failure mileage was approximately 94,000.
Corrective Action:
The contact owns a 2016 Volkswagen Tiguan. The contact stated that while his wife was reversing, the vehicle emitted abnormal clicking sounds with the air bag warning light illuminated. Additionally, the contact stated that the horn was inoperable. The vehicle was taken to the dealer where it was diagnosed that the clock spring needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the replacement part was on backorder. The failure mileage was approximately 94,000.
Additional Notes:
The contact owns a 2016 Volkswagen Tiguan. The contact stated that while his wife was reversing, the vehicle emitted abnormal clicking sounds with the air bag warning light illuminated. Additionally, the contact stated that the horn was inoperable. The vehicle was taken to the dealer where it was diagnosed that the clock spring needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the replacement part was on backorder. The failure mileage was approximately 94,000.
Mfg Campaign: 11489138
Recall Date: Oct 13, 2022
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Front portion of panoramic sunroof shattered-sounded like an explosion. Had the fabric sunscreen not been in place, vehicle occupants would have been severely cut by glass shards. The vehicle has not been inspected by dealer, repair facility, law enforcement or insurance. This happened in a rural part of Iowa and we chose to make it home (to beat incoming rain). There was no impact and no previous damage on this sunroof. Unit was in the closed position and no mechanical or physical defects visible. There were no warning lights and symptoms of the problem prior to failure.
Corrective Action:
Front portion of panoramic sunroof shattered-sounded like an explosion. Had the fabric sunscreen not been in place, vehicle occupants would have been severely cut by glass shards. The vehicle has not been inspected by dealer, repair facility, law enforcement or insurance. This happened in a rural part of Iowa and we chose to make it home (to beat incoming rain). There was no impact and no previous damage on this sunroof. Unit was in the closed position and no mechanical or physical defects visible. There were no warning lights and symptoms of the problem prior to failure.
Additional Notes:
Front portion of panoramic sunroof shattered-sounded like an explosion. Had the fabric sunscreen not been in place, vehicle occupants would have been severely cut by glass shards. The vehicle has not been inspected by dealer, repair facility, law enforcement or insurance. This happened in a rural part of Iowa and we chose to make it home (to beat incoming rain). There was no impact and no previous damage on this sunroof. Unit was in the closed position and no mechanical or physical defects visible. There were no warning lights and symptoms of the problem prior to failure.
Mfg Campaign: 11484936
Recall Date: Sep 17, 2022
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The clockspring has failed, and all electronics in the steering column do not work, including the horn (as well as cruise control, radio volume, channel, etc). It is also believed the air bag(s) will not deploy in a crash. The clockspring failure has been verified by the local VW dealership. The part has not been available from VW for over 2 months(!), and now my vehicle's safety inspection has expired and the car is not legally drivable on public roads (in Virginia) (and VW will not provide or pay for alternative transportation). VW can not provide and ETA for when this critical safety part will be available.
Corrective Action:
The clockspring has failed, and all electronics in the steering column do not work, including the horn (as well as cruise control, radio volume, channel, etc). It is also believed the air bag(s) will not deploy in a crash. The clockspring failure has been verified by the local VW dealership. The part has not been available from VW for over 2 months(!), and now my vehicle's safety inspection has expired and the car is not legally drivable on public roads (in Virginia) (and VW will not provide or pay for alternative transportation). VW can not provide and ETA for when this critical safety part will be available.
Additional Notes:
The clockspring has failed, and all electronics in the steering column do not work, including the horn (as well as cruise control, radio volume, channel, etc). It is also believed the air bag(s) will not deploy in a crash. The clockspring failure has been verified by the local VW dealership. The part has not been available from VW for over 2 months(!), and now my vehicle's safety inspection has expired and the car is not legally drivable on public roads (in Virginia) (and VW will not provide or pay for alternative transportation). VW can not provide and ETA for when this critical safety part will be available.
Mfg Campaign: 11483122
Recall Date: Sep 6, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The clockspring has failed, and all electronics in the steering column do not work, including the horn (as well as cruise control, radio volume, channel, etc). It is also believed the air bag(s) will not deploy in a crash. The clockspring failure has been verified by the local VW dealership. The part has not been available from VW for over 2 months(!), and now my vehicle's safety inspection has expired and the car is not legally drivable on public roads (in Virginia) (and VW will not provide or pay for alternative transportation). VW can not provide and ETA for when this critical safety part will be available.
Corrective Action:
The clockspring has failed, and all electronics in the steering column do not work, including the horn (as well as cruise control, radio volume, channel, etc). It is also believed the air bag(s) will not deploy in a crash. The clockspring failure has been verified by the local VW dealership. The part has not been available from VW for over 2 months(!), and now my vehicle's safety inspection has expired and the car is not legally drivable on public roads (in Virginia) (and VW will not provide or pay for alternative transportation). VW can not provide and ETA for when this critical safety part will be available.
Additional Notes:
The clockspring has failed, and all electronics in the steering column do not work, including the horn (as well as cruise control, radio volume, channel, etc). It is also believed the air bag(s) will not deploy in a crash. The clockspring failure has been verified by the local VW dealership. The part has not been available from VW for over 2 months(!), and now my vehicle's safety inspection has expired and the car is not legally drivable on public roads (in Virginia) (and VW will not provide or pay for alternative transportation). VW can not provide and ETA for when this critical safety part will be available.
Mfg Campaign: 11483122
Recall Date: Sep 6, 2022
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The clockspring failed at under 62,000 miles. Air bag light came on, steering controls stopped working, and horn stopped working. Lots of other VWs have had clockspring issues--wondering why this is not included yet?
Corrective Action:
The clockspring failed at under 62,000 miles. Air bag light came on, steering controls stopped working, and horn stopped working. Lots of other VWs have had clockspring issues--wondering why this is not included yet?
Additional Notes:
The clockspring failed at under 62,000 miles. Air bag light came on, steering controls stopped working, and horn stopped working. Lots of other VWs have had clockspring issues--wondering why this is not included yet?
Mfg Campaign: 11480667
Recall Date: Aug 22, 2022
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The clockspring failed at under 62,000 miles. Air bag light came on, steering controls stopped working, and horn stopped working. Lots of other VWs have had clockspring issues--wondering why this is not included yet?
Corrective Action:
The clockspring failed at under 62,000 miles. Air bag light came on, steering controls stopped working, and horn stopped working. Lots of other VWs have had clockspring issues--wondering why this is not included yet?
Additional Notes:
The clockspring failed at under 62,000 miles. Air bag light came on, steering controls stopped working, and horn stopped working. Lots of other VWs have had clockspring issues--wondering why this is not included yet?
Mfg Campaign: 11480667
Recall Date: Aug 22, 2022
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Unknown. Airbag sign went on, Clock does not work, seems like electrical problem.
Corrective Action:
Unknown. Airbag sign went on, Clock does not work, seems like electrical problem.
Additional Notes:
Unknown. Airbag sign went on, Clock does not work, seems like electrical problem.
Mfg Campaign: 11478669
Recall Date: Aug 10, 2022
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