Complaints & Recalls
Consumer Complaints
132 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
“Travel assist” warning comes on frequently. System activates and deactivates multiple times even in short driving trips. System is responsible for lane departure, collision avoidance, adaptive cruise control etc. Can deactivate and reactivate without any known cause multiple times within even 1 minute. Was told by my dealer that it’s “normal” because it’s “high tech”
Corrective Action:
“Travel assist” warning comes on frequently. System activates and deactivates multiple times even in short driving trips. System is responsible for lane departure, collision avoidance, adaptive cruise control etc. Can deactivate and reactivate without any known cause multiple times within even 1 minute. Was told by my dealer that it’s “normal” because it’s “high tech”
Additional Notes:
“Travel assist” warning comes on frequently. System activates and deactivates multiple times even in short driving trips. System is responsible for lane departure, collision avoidance, adaptive cruise control etc. Can deactivate and reactivate without any known cause multiple times within even 1 minute. Was told by my dealer that it’s “normal” because it’s “high tech”
Mfg Campaign: 11532056
Recall Date: Jul 13, 2023
Volkswagen Group Of America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
“Travel assist” warning comes on frequently. System activates and deactivates multiple times even in short driving trips. System is responsible for lane departure, collision avoidance, adaptive cruise control etc. Can deactivate and reactivate without any known cause multiple times within even 1 minute. Was told by my dealer that it’s “normal” because it’s “high tech”
Corrective Action:
“Travel assist” warning comes on frequently. System activates and deactivates multiple times even in short driving trips. System is responsible for lane departure, collision avoidance, adaptive cruise control etc. Can deactivate and reactivate without any known cause multiple times within even 1 minute. Was told by my dealer that it’s “normal” because it’s “high tech”
Additional Notes:
“Travel assist” warning comes on frequently. System activates and deactivates multiple times even in short driving trips. System is responsible for lane departure, collision avoidance, adaptive cruise control etc. Can deactivate and reactivate without any known cause multiple times within even 1 minute. Was told by my dealer that it’s “normal” because it’s “high tech”
Mfg Campaign: 11532056
Recall Date: Jul 13, 2023
Volkswagen Group Of America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
“Travel assist” warning comes on frequently. System activates and deactivates multiple times even in short driving trips. System is responsible for lane departure, collision avoidance, adaptive cruise control etc. Can deactivate and reactivate without any known cause multiple times within even 1 minute. Was told by my dealer that it’s “normal” because it’s “high tech”
Corrective Action:
“Travel assist” warning comes on frequently. System activates and deactivates multiple times even in short driving trips. System is responsible for lane departure, collision avoidance, adaptive cruise control etc. Can deactivate and reactivate without any known cause multiple times within even 1 minute. Was told by my dealer that it’s “normal” because it’s “high tech”
Additional Notes:
“Travel assist” warning comes on frequently. System activates and deactivates multiple times even in short driving trips. System is responsible for lane departure, collision avoidance, adaptive cruise control etc. Can deactivate and reactivate without any known cause multiple times within even 1 minute. Was told by my dealer that it’s “normal” because it’s “high tech”
Mfg Campaign: 11532056
Recall Date: Jul 13, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving suddenly falsely detects obstructions and auto brakes , the acc system entirely turns on and off while driving , same with forward collision and lane keep assist. The dangers I’m having of auto braking on false obstructions is unfit for driving daily and is causing a road hazard as it almost has made me have accidents.
Corrective Action:
While driving suddenly falsely detects obstructions and auto brakes , the acc system entirely turns on and off while driving , same with forward collision and lane keep assist. The dangers I’m having of auto braking on false obstructions is unfit for driving daily and is causing a road hazard as it almost has made me have accidents.
Additional Notes:
While driving suddenly falsely detects obstructions and auto brakes , the acc system entirely turns on and off while driving , same with forward collision and lane keep assist. The dangers I’m having of auto braking on false obstructions is unfit for driving daily and is causing a road hazard as it almost has made me have accidents.
Mfg Campaign: 11531206
Recall Date: Jul 9, 2023
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While driving suddenly falsely detects obstructions and auto brakes , the acc system entirely turns on and off while driving , same with forward collision and lane keep assist. The dangers I’m having of auto braking on false obstructions is unfit for driving daily and is causing a road hazard as it almost has made me have accidents.
Corrective Action:
While driving suddenly falsely detects obstructions and auto brakes , the acc system entirely turns on and off while driving , same with forward collision and lane keep assist. The dangers I’m having of auto braking on false obstructions is unfit for driving daily and is causing a road hazard as it almost has made me have accidents.
Additional Notes:
While driving suddenly falsely detects obstructions and auto brakes , the acc system entirely turns on and off while driving , same with forward collision and lane keep assist. The dangers I’m having of auto braking on false obstructions is unfit for driving daily and is causing a road hazard as it almost has made me have accidents.
Mfg Campaign: 11531206
Recall Date: Jul 9, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While driving suddenly falsely detects obstructions and auto brakes , the acc system entirely turns on and off while driving , same with forward collision and lane keep assist. The dangers I’m having of auto braking on false obstructions is unfit for driving daily and is causing a road hazard as it almost has made me have accidents.
Corrective Action:
While driving suddenly falsely detects obstructions and auto brakes , the acc system entirely turns on and off while driving , same with forward collision and lane keep assist. The dangers I’m having of auto braking on false obstructions is unfit for driving daily and is causing a road hazard as it almost has made me have accidents.
Additional Notes:
While driving suddenly falsely detects obstructions and auto brakes , the acc system entirely turns on and off while driving , same with forward collision and lane keep assist. The dangers I’m having of auto braking on false obstructions is unfit for driving daily and is causing a road hazard as it almost has made me have accidents.
Mfg Campaign: 11531206
Recall Date: Jul 9, 2023
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
The tire pressure monitoring system failed, the front right tire had ruptured and was completely flat for 4-5 blocks and the tire pressure monitoring system did not report to the driver that there was a loss of tire pressure. Yes this car is available for inspection upon request. This could have led the driver into an unsafe situation by not reporting a tire had failed. The issue will be confirmed by a dealership when I take the tire in for repair. Tire has not been inspected yet, I simply changed out the spare tire. No warning lights, errors, or system warnings. And this is point. There is a system on this car that will tall you if tire pressure has changed. It did not tell me tire pressure changed when the tire went completely flat and the car continued to drive. This to me is a failure of the TPMS. Please note this is my third report of safety system failures that can result in harm to the driver or others. I hope you are investigating VW with their newest software and sensor systems. They are highly unreliable and unsafe.
Corrective Action:
The tire pressure monitoring system failed, the front right tire had ruptured and was completely flat for 4-5 blocks and the tire pressure monitoring system did not report to the driver that there was a loss of tire pressure. Yes this car is available for inspection upon request. This could have led the driver into an unsafe situation by not reporting a tire had failed. The issue will be confirmed by a dealership when I take the tire in for repair. Tire has not been inspected yet, I simply changed out the spare tire. No warning lights, errors, or system warnings. And this is point. There is a system on this car that will tall you if tire pressure has changed. It did not tell me tire pressure changed when the tire went completely flat and the car continued to drive. This to me is a failure of the TPMS. Please note this is my third report of safety system failures that can result in harm to the driver or others. I hope you are investigating VW with their newest software and sensor systems. They are highly unreliable and unsafe.
Additional Notes:
The tire pressure monitoring system failed, the front right tire had ruptured and was completely flat for 4-5 blocks and the tire pressure monitoring system did not report to the driver that there was a loss of tire pressure. Yes this car is available for inspection upon request. This could have led the driver into an unsafe situation by not reporting a tire had failed. The issue will be confirmed by a dealership when I take the tire in for repair. Tire has not been inspected yet, I simply changed out the spare tire. No warning lights, errors, or system warnings. And this is point. There is a system on this car that will tall you if tire pressure has changed. It did not tell me tire pressure changed when the tire went completely flat and the car continued to drive. This to me is a failure of the TPMS. Please note this is my third report of safety system failures that can result in harm to the driver or others. I hope you are investigating VW with their newest software and sensor systems. They are highly unreliable and unsafe.
Mfg Campaign: 11530583
Recall Date: Jul 6, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Backup camera upon backing up, fails from time to time. The camera will freeze (showing a still image), It can lag (showing a delayed image), It will sometime show no image at all (just a black screen). Available for inspection upon request, yes. It puts the driver and anyone behind the car at risk, by showing incorrect information to the driver about the position of the car in conjunction to its surroundings. The issue has not been confirmed at a dealership, But I have been documenting it. The dealership is aware the cameras are issues in these cars but doesn’t want to act until a specific recall is made available. Not a great solution since this issue puts people at risk. No warning of errors or awareness from the car that the system has failed.
Corrective Action:
Backup camera upon backing up, fails from time to time. The camera will freeze (showing a still image), It can lag (showing a delayed image), It will sometime show no image at all (just a black screen). Available for inspection upon request, yes. It puts the driver and anyone behind the car at risk, by showing incorrect information to the driver about the position of the car in conjunction to its surroundings. The issue has not been confirmed at a dealership, But I have been documenting it. The dealership is aware the cameras are issues in these cars but doesn’t want to act until a specific recall is made available. Not a great solution since this issue puts people at risk. No warning of errors or awareness from the car that the system has failed.
Additional Notes:
Backup camera upon backing up, fails from time to time. The camera will freeze (showing a still image), It can lag (showing a delayed image), It will sometime show no image at all (just a black screen). Available for inspection upon request, yes. It puts the driver and anyone behind the car at risk, by showing incorrect information to the driver about the position of the car in conjunction to its surroundings. The issue has not been confirmed at a dealership, But I have been documenting it. The dealership is aware the cameras are issues in these cars but doesn’t want to act until a specific recall is made available. Not a great solution since this issue puts people at risk. No warning of errors or awareness from the car that the system has failed.
Mfg Campaign: 11530014
Recall Date: Jul 2, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The panoramic moonroof in my car exploded while I was driving home. It sounded like a shotgun went off inside my car and if the sun visor would have been open, glass would have fallen on me. The moonroof exploded outward, and I have pictures if needed. The car is a little over one year old and I have an appointment with the dealer in a week to see if it is covered under warranty.
Corrective Action:
The panoramic moonroof in my car exploded while I was driving home. It sounded like a shotgun went off inside my car and if the sun visor would have been open, glass would have fallen on me. The moonroof exploded outward, and I have pictures if needed. The car is a little over one year old and I have an appointment with the dealer in a week to see if it is covered under warranty.
Additional Notes:
The panoramic moonroof in my car exploded while I was driving home. It sounded like a shotgun went off inside my car and if the sun visor would have been open, glass would have fallen on me. The moonroof exploded outward, and I have pictures if needed. The car is a little over one year old and I have an appointment with the dealer in a week to see if it is covered under warranty.
Mfg Campaign: 11529661
Recall Date: Jun 29, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The rear backup camera freezes intermittently. Intermittently the error codes flash that the VW intelligent drive safety features are not available. Car has emergency breaking has activated on an open road on two occasions with rapid slow down. Dealer examined the vehicle and found fault possibly in the touch controls of the steering wheel and the wheel must be replaced. Replacements are available and no eta. This started in January.
Corrective Action:
The rear backup camera freezes intermittently. Intermittently the error codes flash that the VW intelligent drive safety features are not available. Car has emergency breaking has activated on an open road on two occasions with rapid slow down. Dealer examined the vehicle and found fault possibly in the touch controls of the steering wheel and the wheel must be replaced. Replacements are available and no eta. This started in January.
Additional Notes:
The rear backup camera freezes intermittently. Intermittently the error codes flash that the VW intelligent drive safety features are not available. Car has emergency breaking has activated on an open road on two occasions with rapid slow down. Dealer examined the vehicle and found fault possibly in the touch controls of the steering wheel and the wheel must be replaced. Replacements are available and no eta. This started in January.
Mfg Campaign: 11528377
Recall Date: Jun 22, 2023
Volkswagen Group Of America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
The rear backup camera freezes intermittently. Intermittently the error codes flash that the VW intelligent drive safety features are not available. Car has emergency breaking has activated on an open road on two occasions with rapid slow down. Dealer examined the vehicle and found fault possibly in the touch controls of the steering wheel and the wheel must be replaced. Replacements are available and no eta. This started in January.
Corrective Action:
The rear backup camera freezes intermittently. Intermittently the error codes flash that the VW intelligent drive safety features are not available. Car has emergency breaking has activated on an open road on two occasions with rapid slow down. Dealer examined the vehicle and found fault possibly in the touch controls of the steering wheel and the wheel must be replaced. Replacements are available and no eta. This started in January.
Additional Notes:
The rear backup camera freezes intermittently. Intermittently the error codes flash that the VW intelligent drive safety features are not available. Car has emergency breaking has activated on an open road on two occasions with rapid slow down. Dealer examined the vehicle and found fault possibly in the touch controls of the steering wheel and the wheel must be replaced. Replacements are available and no eta. This started in January.
Mfg Campaign: 11528377
Recall Date: Jun 22, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The rear backup camera freezes intermittently. Intermittently the error codes flash that the VW intelligent drive safety features are not available. Car has emergency breaking has activated on an open road on two occasions with rapid slow down. Dealer examined the vehicle and found fault possibly in the touch controls of the steering wheel and the wheel must be replaced. Replacements are available and no eta. This started in January.
Corrective Action:
The rear backup camera freezes intermittently. Intermittently the error codes flash that the VW intelligent drive safety features are not available. Car has emergency breaking has activated on an open road on two occasions with rapid slow down. Dealer examined the vehicle and found fault possibly in the touch controls of the steering wheel and the wheel must be replaced. Replacements are available and no eta. This started in January.
Additional Notes:
The rear backup camera freezes intermittently. Intermittently the error codes flash that the VW intelligent drive safety features are not available. Car has emergency breaking has activated on an open road on two occasions with rapid slow down. Dealer examined the vehicle and found fault possibly in the touch controls of the steering wheel and the wheel must be replaced. Replacements are available and no eta. This started in January.
Mfg Campaign: 11528377
Recall Date: Jun 22, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Shifter cracked under normal use. This leads to unsafe driving as the ability to shift gears is difficult. Shifter slides off rod when shifting
Corrective Action:
Shifter cracked under normal use. This leads to unsafe driving as the ability to shift gears is difficult. Shifter slides off rod when shifting
Additional Notes:
Shifter cracked under normal use. This leads to unsafe driving as the ability to shift gears is difficult. Shifter slides off rod when shifting
Mfg Campaign: 11527570
Recall Date: Jun 18, 2023
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
My GTI currently needs a new steering wheel per my dealership. However VW is unable to provide any new steering wheels or get me into a safe car. My car started having an issue around 2 months ago where I will get random cruise control, emergency braking and other safety related system errors. When this happens, it dings, disables anll buttons on the steering wheel and abruptly shuts off all safety features, including cruise control if it’s active. This poses a safety risk that could potentially cause accidents or worse. There are currently 8 GTIs waiting for a new steering wheel at my dealership, with more across the country at other dealerships waiting for a steering wheel.
Corrective Action:
My GTI currently needs a new steering wheel per my dealership. However VW is unable to provide any new steering wheels or get me into a safe car. My car started having an issue around 2 months ago where I will get random cruise control, emergency braking and other safety related system errors. When this happens, it dings, disables anll buttons on the steering wheel and abruptly shuts off all safety features, including cruise control if it’s active. This poses a safety risk that could potentially cause accidents or worse. There are currently 8 GTIs waiting for a new steering wheel at my dealership, with more across the country at other dealerships waiting for a steering wheel.
Additional Notes:
My GTI currently needs a new steering wheel per my dealership. However VW is unable to provide any new steering wheels or get me into a safe car. My car started having an issue around 2 months ago where I will get random cruise control, emergency braking and other safety related system errors. When this happens, it dings, disables anll buttons on the steering wheel and abruptly shuts off all safety features, including cruise control if it’s active. This poses a safety risk that could potentially cause accidents or worse. There are currently 8 GTIs waiting for a new steering wheel at my dealership, with more across the country at other dealerships waiting for a steering wheel.
Mfg Campaign: 11526043
Recall Date: Jun 8, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
My GTI currently needs a new steering wheel per my dealership. However VW is unable to provide any new steering wheels or get me into a safe car. My car started having an issue around 2 months ago where I will get random cruise control, emergency braking and other safety related system errors. When this happens, it dings, disables anll buttons on the steering wheel and abruptly shuts off all safety features, including cruise control if it’s active. This poses a safety risk that could potentially cause accidents or worse. There are currently 8 GTIs waiting for a new steering wheel at my dealership, with more across the country at other dealerships waiting for a steering wheel.
Corrective Action:
My GTI currently needs a new steering wheel per my dealership. However VW is unable to provide any new steering wheels or get me into a safe car. My car started having an issue around 2 months ago where I will get random cruise control, emergency braking and other safety related system errors. When this happens, it dings, disables anll buttons on the steering wheel and abruptly shuts off all safety features, including cruise control if it’s active. This poses a safety risk that could potentially cause accidents or worse. There are currently 8 GTIs waiting for a new steering wheel at my dealership, with more across the country at other dealerships waiting for a steering wheel.
Additional Notes:
My GTI currently needs a new steering wheel per my dealership. However VW is unable to provide any new steering wheels or get me into a safe car. My car started having an issue around 2 months ago where I will get random cruise control, emergency braking and other safety related system errors. When this happens, it dings, disables anll buttons on the steering wheel and abruptly shuts off all safety features, including cruise control if it’s active. This poses a safety risk that could potentially cause accidents or worse. There are currently 8 GTIs waiting for a new steering wheel at my dealership, with more across the country at other dealerships waiting for a steering wheel.
Mfg Campaign: 11526043
Recall Date: Jun 8, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My GTI currently needs a new steering wheel per my dealership. However VW is unable to provide any new steering wheels or get me into a safe car. My car started having an issue around 2 months ago where I will get random cruise control, emergency braking and other safety related system errors. When this happens, it dings, disables anll buttons on the steering wheel and abruptly shuts off all safety features, including cruise control if it’s active. This poses a safety risk that could potentially cause accidents or worse. There are currently 8 GTIs waiting for a new steering wheel at my dealership, with more across the country at other dealerships waiting for a steering wheel.
Corrective Action:
My GTI currently needs a new steering wheel per my dealership. However VW is unable to provide any new steering wheels or get me into a safe car. My car started having an issue around 2 months ago where I will get random cruise control, emergency braking and other safety related system errors. When this happens, it dings, disables anll buttons on the steering wheel and abruptly shuts off all safety features, including cruise control if it’s active. This poses a safety risk that could potentially cause accidents or worse. There are currently 8 GTIs waiting for a new steering wheel at my dealership, with more across the country at other dealerships waiting for a steering wheel.
Additional Notes:
My GTI currently needs a new steering wheel per my dealership. However VW is unable to provide any new steering wheels or get me into a safe car. My car started having an issue around 2 months ago where I will get random cruise control, emergency braking and other safety related system errors. When this happens, it dings, disables anll buttons on the steering wheel and abruptly shuts off all safety features, including cruise control if it’s active. This poses a safety risk that could potentially cause accidents or worse. There are currently 8 GTIs waiting for a new steering wheel at my dealership, with more across the country at other dealerships waiting for a steering wheel.
Mfg Campaign: 11526043
Recall Date: Jun 8, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Third time today I saw my radiator loose from passenger side and was rubbing on ac compressor pulley. Noticed gouge in elbow coming from lower coolant hose. I could lost all coolant on highway then lead to engine shutdown.
Corrective Action:
Third time today I saw my radiator loose from passenger side and was rubbing on ac compressor pulley. Noticed gouge in elbow coming from lower coolant hose. I could lost all coolant on highway then lead to engine shutdown.
Additional Notes:
Third time today I saw my radiator loose from passenger side and was rubbing on ac compressor pulley. Noticed gouge in elbow coming from lower coolant hose. I could lost all coolant on highway then lead to engine shutdown.
Mfg Campaign: 11525862
Recall Date: Jun 7, 2023
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
When shifting (6 speed manual) the shifter knob has come off the shaft multiple times and must be put back on when driving causing a safety issue. When shifting from 2-3 and 4-5 pressure on the shift knob causes it to sometimes turn counter clockwise and then the know pops of the shifting mechanism. I have to try and match up the knob with the shaft while driving and push it back and turn it clockwise. In the past, shifter knobs where screwed on and torqued tightly to keep them on. This one only requires a slight twist to come on and off the shaft.
Corrective Action:
When shifting (6 speed manual) the shifter knob has come off the shaft multiple times and must be put back on when driving causing a safety issue. When shifting from 2-3 and 4-5 pressure on the shift knob causes it to sometimes turn counter clockwise and then the know pops of the shifting mechanism. I have to try and match up the knob with the shaft while driving and push it back and turn it clockwise. In the past, shifter knobs where screwed on and torqued tightly to keep them on. This one only requires a slight twist to come on and off the shaft.
Additional Notes:
When shifting (6 speed manual) the shifter knob has come off the shaft multiple times and must be put back on when driving causing a safety issue. When shifting from 2-3 and 4-5 pressure on the shift knob causes it to sometimes turn counter clockwise and then the know pops of the shifting mechanism. I have to try and match up the knob with the shaft while driving and push it back and turn it clockwise. In the past, shifter knobs where screwed on and torqued tightly to keep them on. This one only requires a slight twist to come on and off the shaft.
Mfg Campaign: 11518283
Recall Date: Apr 21, 2023
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2022 Volkswagen Golf GTI. The contact received notification of NHTSA Campaign Number: 22V823000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2022 Volkswagen Golf GTI. The contact received notification of NHTSA Campaign Number: 22V823000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2022 Volkswagen Golf GTI. The contact received notification of NHTSA Campaign Number: 22V823000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11515560
Recall Date: Apr 5, 2023
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The shift knob on the gear selector of my manual transmission vehicle broke off while attempting to merge into traffic while shifting into 2nd gear at roughly 10mph, leaving me unable to select a gear. This put my safety and that of others at risk by temporarily preventing me from moving my vehicle as I was merging with traffic. In addition, this is the second time a factory shift knob has broken in this car. The first one broke and was repaired by a dealer approximately 6 months ago. The shift knob is still in my car, but I will try to replace it soon. This one has not been inspected by a 3rd party yet. There were no warnings or signs of damage prior to the knob breaking off.
Corrective Action:
The shift knob on the gear selector of my manual transmission vehicle broke off while attempting to merge into traffic while shifting into 2nd gear at roughly 10mph, leaving me unable to select a gear. This put my safety and that of others at risk by temporarily preventing me from moving my vehicle as I was merging with traffic. In addition, this is the second time a factory shift knob has broken in this car. The first one broke and was repaired by a dealer approximately 6 months ago. The shift knob is still in my car, but I will try to replace it soon. This one has not been inspected by a 3rd party yet. There were no warnings or signs of damage prior to the knob breaking off.
Additional Notes:
The shift knob on the gear selector of my manual transmission vehicle broke off while attempting to merge into traffic while shifting into 2nd gear at roughly 10mph, leaving me unable to select a gear. This put my safety and that of others at risk by temporarily preventing me from moving my vehicle as I was merging with traffic. In addition, this is the second time a factory shift knob has broken in this car. The first one broke and was repaired by a dealer approximately 6 months ago. The shift knob is still in my car, but I will try to replace it soon. This one has not been inspected by a 3rd party yet. There were no warnings or signs of damage prior to the knob breaking off.
Mfg Campaign: 11513479
Recall Date: Mar 23, 2023
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