Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69PZ
Recall Date: Jun 20, 2024
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Volkswagen Atlas FL and 2022-2023 Atlas Cross Sport vehicles. The driver-side rear trailing arm bolts may not have been tightened properly, allowing them to loosen and fall out.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 42M2
Recall Date: Oct 26, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 Audi Q5 Sportback, Q5, 2022-2023 Volkswagen Atlas FL, and Atlas Cross Sport vehicles. The engine connecting rod bearings may become damaged, which can result in engine failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: VW: 13i4, Audi: 13i5
Recall Date: Oct 7, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Atlas and Atlas Cross Sport vehicles. The trailer hitch bolts may have been insufficiently tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66N8
Recall Date: Aug 31, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Golf GTI, Jetta GLI, Jetta NF, Arteon FL, Tiguan LWB, 2022 Taos, Jetta PA, Tiguan PA, 2021-2022 Atlas Cross Sport, and Atlas FL vehicles. The manufacturing process of the eMMC memory module in the infotainment system may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 91DV
Recall Date: Jul 20, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2022 Atlas FL and Atlas Cross Sport vehicles. The long fuel injectors may have been assembled without filters.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24iD
Recall Date: Apr 13, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Atlas, 2020-2023 Atlas Cross Sport, and 2021-2023 Atlas FL vehicles. The door wiring harness electrical contacts may corrode, disrupting the electrical connection and delaying the deployment of the driver or passenger front side air bag during a side impact crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 97GF
Recall Date: Mar 28, 2022
Consumer Complaints
199 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brakes started going out at 20,000 miles along with tires falling apart.
Corrective Action:
Brakes started going out at 20,000 miles along with tires falling apart.
Additional Notes:
Brakes started going out at 20,000 miles along with tires falling apart.
Mfg Campaign: 11559377
Recall Date: Dec 10, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
My brakes have been making a weird sound when I break and at times grind as if the brakes need to be changed. I have taken my car to be serviced for this issue and they tell me that my brakes are great with no issues. That the Atlas have that issue but it’s normal. There are times that it seems my brakes fail. This poses a safety risk for me and my family
Corrective Action:
My brakes have been making a weird sound when I break and at times grind as if the brakes need to be changed. I have taken my car to be serviced for this issue and they tell me that my brakes are great with no issues. That the Atlas have that issue but it’s normal. There are times that it seems my brakes fail. This poses a safety risk for me and my family
Additional Notes:
My brakes have been making a weird sound when I break and at times grind as if the brakes need to be changed. I have taken my car to be serviced for this issue and they tell me that my brakes are great with no issues. That the Atlas have that issue but it’s normal. There are times that it seems my brakes fail. This poses a safety risk for me and my family
Mfg Campaign: 11559066
Recall Date: Dec 8, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
1. Dealer has accepted the problem and indicated they are unable to do anything, that all Atlas do the brake screetching and sensors going off with no reason. 2. Brakes- Everytime at starting the car in the morning or around 15 to 30 minutes after use (parked), they screech and it feels as if the pads slide and not truly break. This happens always along with a water-like gargling sound. The screeching also makes the sensors go off. The concern is the safety as you can feel the breaks do not respond the same when this happens vs after using three or four stops. You can feel and hearvhow the pads slide and the car has difficulty breaking. 2. The left side sensors of the mirror and side of car go off random and it is annoying to say the least. The safety issue is that when you are driving, reaching a stop and they go off, it can somewhat scare you and you then hit the breaks thinking something is really there being sensed by the sensors. This could cause an accident. I have videos of the sensors problem showing how even though there is nothing around, they go off. I alao have videos of the breaks making the noice.
Corrective Action:
1. Dealer has accepted the problem and indicated they are unable to do anything, that all Atlas do the brake screetching and sensors going off with no reason. 2. Brakes- Everytime at starting the car in the morning or around 15 to 30 minutes after use (parked), they screech and it feels as if the pads slide and not truly break. This happens always along with a water-like gargling sound. The screeching also makes the sensors go off. The concern is the safety as you can feel the breaks do not respond the same when this happens vs after using three or four stops. You can feel and hearvhow the pads slide and the car has difficulty breaking. 2. The left side sensors of the mirror and side of car go off random and it is annoying to say the least. The safety issue is that when you are driving, reaching a stop and they go off, it can somewhat scare you and you then hit the breaks thinking something is really there being sensed by the sensors. This could cause an accident. I have videos of the sensors problem showing how even though there is nothing around, they go off. I alao have videos of the breaks making the noice.
Additional Notes:
1. Dealer has accepted the problem and indicated they are unable to do anything, that all Atlas do the brake screetching and sensors going off with no reason. 2. Brakes- Everytime at starting the car in the morning or around 15 to 30 minutes after use (parked), they screech and it feels as if the pads slide and not truly break. This happens always along with a water-like gargling sound. The screeching also makes the sensors go off. The concern is the safety as you can feel the breaks do not respond the same when this happens vs after using three or four stops. You can feel and hearvhow the pads slide and the car has difficulty breaking. 2. The left side sensors of the mirror and side of car go off random and it is annoying to say the least. The safety issue is that when you are driving, reaching a stop and they go off, it can somewhat scare you and you then hit the breaks thinking something is really there being sensed by the sensors. This could cause an accident. I have videos of the sensors problem showing how even though there is nothing around, they go off. I alao have videos of the breaks making the noice.
Mfg Campaign: 11558524
Recall Date: Dec 5, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
1. Dealer has accepted the problem and indicated they are unable to do anything, that all Atlas do the brake screetching and sensors going off with no reason. 2. Brakes- Everytime at starting the car in the morning or around 15 to 30 minutes after use (parked), they screech and it feels as if the pads slide and not truly break. This happens always along with a water-like gargling sound. The screeching also makes the sensors go off. The concern is the safety as you can feel the breaks do not respond the same when this happens vs after using three or four stops. You can feel and hearvhow the pads slide and the car has difficulty breaking. 2. The left side sensors of the mirror and side of car go off random and it is annoying to say the least. The safety issue is that when you are driving, reaching a stop and they go off, it can somewhat scare you and you then hit the breaks thinking something is really there being sensed by the sensors. This could cause an accident. I have videos of the sensors problem showing how even though there is nothing around, they go off. I alao have videos of the breaks making the noice.
Corrective Action:
1. Dealer has accepted the problem and indicated they are unable to do anything, that all Atlas do the brake screetching and sensors going off with no reason. 2. Brakes- Everytime at starting the car in the morning or around 15 to 30 minutes after use (parked), they screech and it feels as if the pads slide and not truly break. This happens always along with a water-like gargling sound. The screeching also makes the sensors go off. The concern is the safety as you can feel the breaks do not respond the same when this happens vs after using three or four stops. You can feel and hearvhow the pads slide and the car has difficulty breaking. 2. The left side sensors of the mirror and side of car go off random and it is annoying to say the least. The safety issue is that when you are driving, reaching a stop and they go off, it can somewhat scare you and you then hit the breaks thinking something is really there being sensed by the sensors. This could cause an accident. I have videos of the sensors problem showing how even though there is nothing around, they go off. I alao have videos of the breaks making the noice.
Additional Notes:
1. Dealer has accepted the problem and indicated they are unable to do anything, that all Atlas do the brake screetching and sensors going off with no reason. 2. Brakes- Everytime at starting the car in the morning or around 15 to 30 minutes after use (parked), they screech and it feels as if the pads slide and not truly break. This happens always along with a water-like gargling sound. The screeching also makes the sensors go off. The concern is the safety as you can feel the breaks do not respond the same when this happens vs after using three or four stops. You can feel and hearvhow the pads slide and the car has difficulty breaking. 2. The left side sensors of the mirror and side of car go off random and it is annoying to say the least. The safety issue is that when you are driving, reaching a stop and they go off, it can somewhat scare you and you then hit the breaks thinking something is really there being sensed by the sensors. This could cause an accident. I have videos of the sensors problem showing how even though there is nothing around, they go off. I alao have videos of the breaks making the noice.
Mfg Campaign: 11558524
Recall Date: Dec 5, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
This car has stopped several times while I have been driving. Top speed on the highway, and the car stalls. It stops completely, and I will have to manually restart it. This has been happening for the past year, since I got the car. The dealership states they have updated the software to fix it. The screen does not always come on when I start the car.
Corrective Action:
This car has stopped several times while I have been driving. Top speed on the highway, and the car stalls. It stops completely, and I will have to manually restart it. This has been happening for the past year, since I got the car. The dealership states they have updated the software to fix it. The screen does not always come on when I start the car.
Additional Notes:
This car has stopped several times while I have been driving. Top speed on the highway, and the car stalls. It stops completely, and I will have to manually restart it. This has been happening for the past year, since I got the car. The dealership states they have updated the software to fix it. The screen does not always come on when I start the car.
Mfg Campaign: 11557759
Recall Date: Nov 30, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This car has stopped several times while I have been driving. Top speed on the highway, and the car stalls. It stops completely, and I will have to manually restart it. This has been happening for the past year, since I got the car. The dealership states they have updated the software to fix it. The screen does not always come on when I start the car.
Corrective Action:
This car has stopped several times while I have been driving. Top speed on the highway, and the car stalls. It stops completely, and I will have to manually restart it. This has been happening for the past year, since I got the car. The dealership states they have updated the software to fix it. The screen does not always come on when I start the car.
Additional Notes:
This car has stopped several times while I have been driving. Top speed on the highway, and the car stalls. It stops completely, and I will have to manually restart it. This has been happening for the past year, since I got the car. The dealership states they have updated the software to fix it. The screen does not always come on when I start the car.
Mfg Campaign: 11557759
Recall Date: Nov 30, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
While driving the engine just stops running, no power at all and then it tells me to manually start the engine. This has happened at least 5 times in traffic!! Yesterday I was backing up and almost got hit because my engine died and I couldn't steer!
Corrective Action:
While driving the engine just stops running, no power at all and then it tells me to manually start the engine. This has happened at least 5 times in traffic!! Yesterday I was backing up and almost got hit because my engine died and I couldn't steer!
Additional Notes:
While driving the engine just stops running, no power at all and then it tells me to manually start the engine. This has happened at least 5 times in traffic!! Yesterday I was backing up and almost got hit because my engine died and I couldn't steer!
Mfg Campaign: 11554512
Recall Date: Nov 10, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Volkswagen Atlas. The contact stated while driving 75 MPH, the vehicle shut off inadvertently. The contact stated that while in the process of veering to the side of the road, the vehicle restarted independently. The contact continued driving; however, the Lane Assist, Adaptive Cruise Control (ACC), Braking assist, Driving Assist, ESC system, TPMS warning lights, and other unknown warning lights illuminated. Additionally, the contact stated that the ACC mode exceeded the set speed while driving. The contact stated that she deactivated the ACC mode; however, while driving 60 MPH, the vehicle abruptly decelerated to 20 MPH upon releasing the accelerator pedal. The contact stated that the failure recurred while driving. The vehicle was taken to the dealer but was not yet diagnosed or repaired. The manufacturer was notified of the failure. The contact was awaiting a call back. The failure mileage was approximately 16,800.
Corrective Action:
The contact owns a 2022 Volkswagen Atlas. The contact stated while driving 75 MPH, the vehicle shut off inadvertently. The contact stated that while in the process of veering to the side of the road, the vehicle restarted independently. The contact continued driving; however, the Lane Assist, Adaptive Cruise Control (ACC), Braking assist, Driving Assist, ESC system, TPMS warning lights, and other unknown warning lights illuminated. Additionally, the contact stated that the ACC mode exceeded the set speed while driving. The contact stated that she deactivated the ACC mode; however, while driving 60 MPH, the vehicle abruptly decelerated to 20 MPH upon releasing the accelerator pedal. The contact stated that the failure recurred while driving. The vehicle was taken to the dealer but was not yet diagnosed or repaired. The manufacturer was notified of the failure. The contact was awaiting a call back. The failure mileage was approximately 16,800.
Additional Notes:
The contact owns a 2022 Volkswagen Atlas. The contact stated while driving 75 MPH, the vehicle shut off inadvertently. The contact stated that while in the process of veering to the side of the road, the vehicle restarted independently. The contact continued driving; however, the Lane Assist, Adaptive Cruise Control (ACC), Braking assist, Driving Assist, ESC system, TPMS warning lights, and other unknown warning lights illuminated. Additionally, the contact stated that the ACC mode exceeded the set speed while driving. The contact stated that she deactivated the ACC mode; however, while driving 60 MPH, the vehicle abruptly decelerated to 20 MPH upon releasing the accelerator pedal. The contact stated that the failure recurred while driving. The vehicle was taken to the dealer but was not yet diagnosed or repaired. The manufacturer was notified of the failure. The contact was awaiting a call back. The failure mileage was approximately 16,800.
Mfg Campaign: 11554182
Recall Date: Nov 8, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The contact owns a 2022 Volkswagen Atlas. The contact stated while driving 75 MPH, the vehicle shut off inadvertently. The contact stated that while in the process of veering to the side of the road, the vehicle restarted independently. The contact continued driving; however, the Lane Assist, Adaptive Cruise Control (ACC), Braking assist, Driving Assist, ESC system, TPMS warning lights, and other unknown warning lights illuminated. Additionally, the contact stated that the ACC mode exceeded the set speed while driving. The contact stated that she deactivated the ACC mode; however, while driving 60 MPH, the vehicle abruptly decelerated to 20 MPH upon releasing the accelerator pedal. The contact stated that the failure recurred while driving. The vehicle was taken to the dealer but was not yet diagnosed or repaired. The manufacturer was notified of the failure. The contact was awaiting a call back. The failure mileage was approximately 16,800.
Corrective Action:
The contact owns a 2022 Volkswagen Atlas. The contact stated while driving 75 MPH, the vehicle shut off inadvertently. The contact stated that while in the process of veering to the side of the road, the vehicle restarted independently. The contact continued driving; however, the Lane Assist, Adaptive Cruise Control (ACC), Braking assist, Driving Assist, ESC system, TPMS warning lights, and other unknown warning lights illuminated. Additionally, the contact stated that the ACC mode exceeded the set speed while driving. The contact stated that she deactivated the ACC mode; however, while driving 60 MPH, the vehicle abruptly decelerated to 20 MPH upon releasing the accelerator pedal. The contact stated that the failure recurred while driving. The vehicle was taken to the dealer but was not yet diagnosed or repaired. The manufacturer was notified of the failure. The contact was awaiting a call back. The failure mileage was approximately 16,800.
Additional Notes:
The contact owns a 2022 Volkswagen Atlas. The contact stated while driving 75 MPH, the vehicle shut off inadvertently. The contact stated that while in the process of veering to the side of the road, the vehicle restarted independently. The contact continued driving; however, the Lane Assist, Adaptive Cruise Control (ACC), Braking assist, Driving Assist, ESC system, TPMS warning lights, and other unknown warning lights illuminated. Additionally, the contact stated that the ACC mode exceeded the set speed while driving. The contact stated that she deactivated the ACC mode; however, while driving 60 MPH, the vehicle abruptly decelerated to 20 MPH upon releasing the accelerator pedal. The contact stated that the failure recurred while driving. The vehicle was taken to the dealer but was not yet diagnosed or repaired. The manufacturer was notified of the failure. The contact was awaiting a call back. The failure mileage was approximately 16,800.
Mfg Campaign: 11554182
Recall Date: Nov 8, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST
Potential Consequences:
The contact owns a 2022 Volkswagen Atlas. The contact stated while driving 75 MPH, the vehicle shut off inadvertently. The contact stated that while in the process of veering to the side of the road, the vehicle restarted independently. The contact continued driving; however, the Lane Assist, Adaptive Cruise Control (ACC), Braking assist, Driving Assist, ESC system, TPMS warning lights, and other unknown warning lights illuminated. Additionally, the contact stated that the ACC mode exceeded the set speed while driving. The contact stated that she deactivated the ACC mode; however, while driving 60 MPH, the vehicle abruptly decelerated to 20 MPH upon releasing the accelerator pedal. The contact stated that the failure recurred while driving. The vehicle was taken to the dealer but was not yet diagnosed or repaired. The manufacturer was notified of the failure. The contact was awaiting a call back. The failure mileage was approximately 16,800.
Corrective Action:
The contact owns a 2022 Volkswagen Atlas. The contact stated while driving 75 MPH, the vehicle shut off inadvertently. The contact stated that while in the process of veering to the side of the road, the vehicle restarted independently. The contact continued driving; however, the Lane Assist, Adaptive Cruise Control (ACC), Braking assist, Driving Assist, ESC system, TPMS warning lights, and other unknown warning lights illuminated. Additionally, the contact stated that the ACC mode exceeded the set speed while driving. The contact stated that she deactivated the ACC mode; however, while driving 60 MPH, the vehicle abruptly decelerated to 20 MPH upon releasing the accelerator pedal. The contact stated that the failure recurred while driving. The vehicle was taken to the dealer but was not yet diagnosed or repaired. The manufacturer was notified of the failure. The contact was awaiting a call back. The failure mileage was approximately 16,800.
Additional Notes:
The contact owns a 2022 Volkswagen Atlas. The contact stated while driving 75 MPH, the vehicle shut off inadvertently. The contact stated that while in the process of veering to the side of the road, the vehicle restarted independently. The contact continued driving; however, the Lane Assist, Adaptive Cruise Control (ACC), Braking assist, Driving Assist, ESC system, TPMS warning lights, and other unknown warning lights illuminated. Additionally, the contact stated that the ACC mode exceeded the set speed while driving. The contact stated that she deactivated the ACC mode; however, while driving 60 MPH, the vehicle abruptly decelerated to 20 MPH upon releasing the accelerator pedal. The contact stated that the failure recurred while driving. The vehicle was taken to the dealer but was not yet diagnosed or repaired. The manufacturer was notified of the failure. The contact was awaiting a call back. The failure mileage was approximately 16,800.
Mfg Campaign: 11554182
Recall Date: Nov 8, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Automatic braking happened when crossing an intersection. I pressed the gas to go and went a couple of feet before the automatic braking kicked in. I had to put the car in park and restart the car. Luckily I was at the front of the traffic line so I was not going at a high speed because if I had been on the freeway, etc. this would have been so dangerous . This car has 15K miles and things like this should not be happening. I have 5 kids and this would cause detrimental damage at high speeds. I started having brake issues (grinding noises, brake slippage etc.) only a couple months after getting the vehicle and have been to dealer several times to resolve the issues but no fix has lasted more than a couple months. I have an appointment to go in again next week to check automatic braking as well as the grinding noises again as they also happening again. Apparently faulty brakes are a known issue that VW will not fix. It was one thing to have to go into the dealership every quarter to get them replaced, but now this added issue of the automatic brake turning off makes me feel very unsafe to drive it. VW needs to do something to resolve the brake issues on the Atlas.
Corrective Action:
Automatic braking happened when crossing an intersection. I pressed the gas to go and went a couple of feet before the automatic braking kicked in. I had to put the car in park and restart the car. Luckily I was at the front of the traffic line so I was not going at a high speed because if I had been on the freeway, etc. this would have been so dangerous . This car has 15K miles and things like this should not be happening. I have 5 kids and this would cause detrimental damage at high speeds. I started having brake issues (grinding noises, brake slippage etc.) only a couple months after getting the vehicle and have been to dealer several times to resolve the issues but no fix has lasted more than a couple months. I have an appointment to go in again next week to check automatic braking as well as the grinding noises again as they also happening again. Apparently faulty brakes are a known issue that VW will not fix. It was one thing to have to go into the dealership every quarter to get them replaced, but now this added issue of the automatic brake turning off makes me feel very unsafe to drive it. VW needs to do something to resolve the brake issues on the Atlas.
Additional Notes:
Automatic braking happened when crossing an intersection. I pressed the gas to go and went a couple of feet before the automatic braking kicked in. I had to put the car in park and restart the car. Luckily I was at the front of the traffic line so I was not going at a high speed because if I had been on the freeway, etc. this would have been so dangerous . This car has 15K miles and things like this should not be happening. I have 5 kids and this would cause detrimental damage at high speeds. I started having brake issues (grinding noises, brake slippage etc.) only a couple months after getting the vehicle and have been to dealer several times to resolve the issues but no fix has lasted more than a couple months. I have an appointment to go in again next week to check automatic braking as well as the grinding noises again as they also happening again. Apparently faulty brakes are a known issue that VW will not fix. It was one thing to have to go into the dealership every quarter to get them replaced, but now this added issue of the automatic brake turning off makes me feel very unsafe to drive it. VW needs to do something to resolve the brake issues on the Atlas.
Mfg Campaign: 11553593
Recall Date: Nov 4, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Automatic braking happened when crossing an intersection. I pressed the gas to go and went a couple of feet before the automatic braking kicked in. I had to put the car in park and restart the car. Luckily I was at the front of the traffic line so I was not going at a high speed because if I had been on the freeway, etc. this would have been so dangerous . This car has 15K miles and things like this should not be happening. I have 5 kids and this would cause detrimental damage at high speeds. I started having brake issues (grinding noises, brake slippage etc.) only a couple months after getting the vehicle and have been to dealer several times to resolve the issues but no fix has lasted more than a couple months. I have an appointment to go in again next week to check automatic braking as well as the grinding noises again as they also happening again. Apparently faulty brakes are a known issue that VW will not fix. It was one thing to have to go into the dealership every quarter to get them replaced, but now this added issue of the automatic brake turning off makes me feel very unsafe to drive it. VW needs to do something to resolve the brake issues on the Atlas.
Corrective Action:
Automatic braking happened when crossing an intersection. I pressed the gas to go and went a couple of feet before the automatic braking kicked in. I had to put the car in park and restart the car. Luckily I was at the front of the traffic line so I was not going at a high speed because if I had been on the freeway, etc. this would have been so dangerous . This car has 15K miles and things like this should not be happening. I have 5 kids and this would cause detrimental damage at high speeds. I started having brake issues (grinding noises, brake slippage etc.) only a couple months after getting the vehicle and have been to dealer several times to resolve the issues but no fix has lasted more than a couple months. I have an appointment to go in again next week to check automatic braking as well as the grinding noises again as they also happening again. Apparently faulty brakes are a known issue that VW will not fix. It was one thing to have to go into the dealership every quarter to get them replaced, but now this added issue of the automatic brake turning off makes me feel very unsafe to drive it. VW needs to do something to resolve the brake issues on the Atlas.
Additional Notes:
Automatic braking happened when crossing an intersection. I pressed the gas to go and went a couple of feet before the automatic braking kicked in. I had to put the car in park and restart the car. Luckily I was at the front of the traffic line so I was not going at a high speed because if I had been on the freeway, etc. this would have been so dangerous . This car has 15K miles and things like this should not be happening. I have 5 kids and this would cause detrimental damage at high speeds. I started having brake issues (grinding noises, brake slippage etc.) only a couple months after getting the vehicle and have been to dealer several times to resolve the issues but no fix has lasted more than a couple months. I have an appointment to go in again next week to check automatic braking as well as the grinding noises again as they also happening again. Apparently faulty brakes are a known issue that VW will not fix. It was one thing to have to go into the dealership every quarter to get them replaced, but now this added issue of the automatic brake turning off makes me feel very unsafe to drive it. VW needs to do something to resolve the brake issues on the Atlas.
Mfg Campaign: 11553593
Recall Date: Nov 4, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2022 Volkswagen Atlas. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the brakes made an abnormally loud squeaking sound. The vehicle then lost motive power. The vehicle was able to be restarted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 14,000.
Corrective Action:
The contact owns a 2022 Volkswagen Atlas. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the brakes made an abnormally loud squeaking sound. The vehicle then lost motive power. The vehicle was able to be restarted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 14,000.
Additional Notes:
The contact owns a 2022 Volkswagen Atlas. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the brakes made an abnormally loud squeaking sound. The vehicle then lost motive power. The vehicle was able to be restarted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 14,000.
Mfg Campaign: 11553356
Recall Date: Nov 3, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Roughly 60 days after we purchased our Atlas the brakes started squealing, grinding, and when its wet or raining, it is nearly impossible to stop the vehicle without slamming the brakes so hard that the anti-lock braking system engages. This is a safety hazard/concern. We contacted the dealership where we purchased the vehicle (out of state) and they said this was standard and not to worry. This was mentioned at our first service at our local VW dealership and we were again told that this was normal and that the brake pads were wearing just fine. The safety concern was not addressed, nor is this normal. At our second service appointment, we asked that these be checked again and for them to address the difficulty in stopping during wet conditions. Same response, this is normal and brakes are not covered under warranty. We have since contacted the original selling dealership who lined up another service appointment with our local VW dealership, and again, we received the same answer as before. We do have audio/video of the squealing and grinding noises, and again, we have been told this is standard, and its a known problem with the VW Atlas. There are many other complaints similar to this. This should reach the level of a recall before something catastrophic happens and someone loses their life over it. I/we as owners of this type vehicle should not have to spend thousands of dollars replacing brakes shortly after purchasing this type of vehicle.
Corrective Action:
Roughly 60 days after we purchased our Atlas the brakes started squealing, grinding, and when its wet or raining, it is nearly impossible to stop the vehicle without slamming the brakes so hard that the anti-lock braking system engages. This is a safety hazard/concern. We contacted the dealership where we purchased the vehicle (out of state) and they said this was standard and not to worry. This was mentioned at our first service at our local VW dealership and we were again told that this was normal and that the brake pads were wearing just fine. The safety concern was not addressed, nor is this normal. At our second service appointment, we asked that these be checked again and for them to address the difficulty in stopping during wet conditions. Same response, this is normal and brakes are not covered under warranty. We have since contacted the original selling dealership who lined up another service appointment with our local VW dealership, and again, we received the same answer as before. We do have audio/video of the squealing and grinding noises, and again, we have been told this is standard, and its a known problem with the VW Atlas. There are many other complaints similar to this. This should reach the level of a recall before something catastrophic happens and someone loses their life over it. I/we as owners of this type vehicle should not have to spend thousands of dollars replacing brakes shortly after purchasing this type of vehicle.
Additional Notes:
Roughly 60 days after we purchased our Atlas the brakes started squealing, grinding, and when its wet or raining, it is nearly impossible to stop the vehicle without slamming the brakes so hard that the anti-lock braking system engages. This is a safety hazard/concern. We contacted the dealership where we purchased the vehicle (out of state) and they said this was standard and not to worry. This was mentioned at our first service at our local VW dealership and we were again told that this was normal and that the brake pads were wearing just fine. The safety concern was not addressed, nor is this normal. At our second service appointment, we asked that these be checked again and for them to address the difficulty in stopping during wet conditions. Same response, this is normal and brakes are not covered under warranty. We have since contacted the original selling dealership who lined up another service appointment with our local VW dealership, and again, we received the same answer as before. We do have audio/video of the squealing and grinding noises, and again, we have been told this is standard, and its a known problem with the VW Atlas. There are many other complaints similar to this. This should reach the level of a recall before something catastrophic happens and someone loses their life over it. I/we as owners of this type vehicle should not have to spend thousands of dollars replacing brakes shortly after purchasing this type of vehicle.
Mfg Campaign: 11552287
Recall Date: Oct 27, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brakes make a HORRIBLE METAL TO METAL, screeching, sharp noise when breaking. Just knowing the money that was paid for this vehicle and as I drive and brake at my children school it sounds like a cheap made vehicle. Something may be done because the sound the brakes make us truly unacceptable. I can’t believe Volkswagen has not come up with a fix. A lot of people are having issues with it. They need to resolve it for all of us Volkswagen Atlas owners.
Corrective Action:
Brakes make a HORRIBLE METAL TO METAL, screeching, sharp noise when breaking. Just knowing the money that was paid for this vehicle and as I drive and brake at my children school it sounds like a cheap made vehicle. Something may be done because the sound the brakes make us truly unacceptable. I can’t believe Volkswagen has not come up with a fix. A lot of people are having issues with it. They need to resolve it for all of us Volkswagen Atlas owners.
Additional Notes:
Brakes make a HORRIBLE METAL TO METAL, screeching, sharp noise when breaking. Just knowing the money that was paid for this vehicle and as I drive and brake at my children school it sounds like a cheap made vehicle. Something may be done because the sound the brakes make us truly unacceptable. I can’t believe Volkswagen has not come up with a fix. A lot of people are having issues with it. They need to resolve it for all of us Volkswagen Atlas owners.
Mfg Campaign: 11547447
Recall Date: Sep 30, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My car randomly turns off while I am driving. In order to turn my car back on and use it, I need to put my car in park and press the manual restart button. This has happened more than 4 times in the 7 months I've had the vehicle. After taking it to the dealership, they could not recreate the problem, therefore nothing was done to fix it. There is no warning or noticable correlation to the problem. The first few times occurred when my car was stopped, but has progressed to happening while my car is moving (going at least 5 mph)
Corrective Action:
My car randomly turns off while I am driving. In order to turn my car back on and use it, I need to put my car in park and press the manual restart button. This has happened more than 4 times in the 7 months I've had the vehicle. After taking it to the dealership, they could not recreate the problem, therefore nothing was done to fix it. There is no warning or noticable correlation to the problem. The first few times occurred when my car was stopped, but has progressed to happening while my car is moving (going at least 5 mph)
Additional Notes:
My car randomly turns off while I am driving. In order to turn my car back on and use it, I need to put my car in park and press the manual restart button. This has happened more than 4 times in the 7 months I've had the vehicle. After taking it to the dealership, they could not recreate the problem, therefore nothing was done to fix it. There is no warning or noticable correlation to the problem. The first few times occurred when my car was stopped, but has progressed to happening while my car is moving (going at least 5 mph)
Mfg Campaign: 11544879
Recall Date: Sep 16, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The vehicle brakes sound like metal v metal, grinding and squeaking. The dealership says that its a known problem but they have no fix. This concerns me when driving.
Corrective Action:
The vehicle brakes sound like metal v metal, grinding and squeaking. The dealership says that its a known problem but they have no fix. This concerns me when driving.
Additional Notes:
The vehicle brakes sound like metal v metal, grinding and squeaking. The dealership says that its a known problem but they have no fix. This concerns me when driving.
Mfg Campaign: 11544415
Recall Date: Sep 13, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The vehicle had the low oil warning light come on while driving with less than 20k miles. Oil was added and the light came on again a day later. We took to the dealer who stated that there were several premature oil leaks. They offered no explanation for the reasoning and that the parts were on backorder and cannot tell us how long the vehicle will be out of service.
Corrective Action:
The vehicle had the low oil warning light come on while driving with less than 20k miles. Oil was added and the light came on again a day later. We took to the dealer who stated that there were several premature oil leaks. They offered no explanation for the reasoning and that the parts were on backorder and cannot tell us how long the vehicle will be out of service.
Additional Notes:
The vehicle had the low oil warning light come on while driving with less than 20k miles. Oil was added and the light came on again a day later. We took to the dealer who stated that there were several premature oil leaks. They offered no explanation for the reasoning and that the parts were on backorder and cannot tell us how long the vehicle will be out of service.
Mfg Campaign: 11544416
Recall Date: Sep 13, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Door wire harness failed. This was post correction of all previous recalls, which included replacement if door wiring harness. The failure caused a stall and initiation of emergency brake. This occurred at a stop light with a teen driver. Driver restarted automobile and proceeded.
Corrective Action:
Door wire harness failed. This was post correction of all previous recalls, which included replacement if door wiring harness. The failure caused a stall and initiation of emergency brake. This occurred at a stop light with a teen driver. Driver restarted automobile and proceeded.
Additional Notes:
Door wire harness failed. This was post correction of all previous recalls, which included replacement if door wiring harness. The failure caused a stall and initiation of emergency brake. This occurred at a stop light with a teen driver. Driver restarted automobile and proceeded.
Mfg Campaign: 11543269
Recall Date: Sep 7, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Door wire harness failed. This was post correction of all previous recalls, which included replacement if door wiring harness. The failure caused a stall and initiation of emergency brake. This occurred at a stop light with a teen driver. Driver restarted automobile and proceeded.
Corrective Action:
Door wire harness failed. This was post correction of all previous recalls, which included replacement if door wiring harness. The failure caused a stall and initiation of emergency brake. This occurred at a stop light with a teen driver. Driver restarted automobile and proceeded.
Additional Notes:
Door wire harness failed. This was post correction of all previous recalls, which included replacement if door wiring harness. The failure caused a stall and initiation of emergency brake. This occurred at a stop light with a teen driver. Driver restarted automobile and proceeded.
Mfg Campaign: 11543269
Recall Date: Sep 7, 2023
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