TOYOTA HIGHLANDER 2018

Complete listing of complaints and recalls for this vehicle

283
Complaints
9
Recalls

Complaints & Recalls

283 Complaints 9 Recalls

Official Safety Recalls - Important!

9 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Toyota Motor Engineering & Manufacturing
NHTSA Campaign: 20V682000 SAFETY RECALL
1.5M Vehicles Affected
Recall Date: Nov 4, 2020
Safety Issue:

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

Potential Risk:
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
FREE Recall Solution:
Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local TOYOTA dealer to schedule your FREE recall repair.
Manufacturer: TOYOTA
Mfg Campaign: 20TA02, 20LA01
Notice Date: Jan 21, 2021
Recall Date: Nov 4, 2020
Toyota Motor Engineering & Manufacturing
NHTSA Campaign: 20V012000 SAFETY RECALL
1.8M Vehicles Affected
Recall Date: Jan 13, 2020
Safety Issue:

Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

Potential Risk:
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
FREE Recall Solution:
Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local TOYOTA dealer to schedule your FREE recall repair.
Manufacturer: TOYOTA
Mfg Campaign: 20TB02/20TA02/20LB01
Notice Date: May 1, 2020
Recall Date: Jan 13, 2020
Fujian Wanda Automobile Glass Industry C
NHTSA Campaign: 18E107000 SAFETY RECALL
8.2K Vehicles Affected
Recall Date: Nov 27, 2018
Safety Issue:

Fujian Wanda Automobile Glass Industry (Wanda) is recalling certain aftermarket Replacement Windshields sold for use in 2014-2018 Toyota Highlander vehicles. The windshields have an attached wire harness that water may leak into, possibly causing damage to the vehicle's Engine Control Module (ECM).

Potential Risk:
The ECM damage may result in the engine stalling, increasing the risk of a crash.
FREE Recall Solution:
Wanda will notify owners, and service centers will replace the windshields, and inspect the ECM for damage, having it replaced, as necessary, free of charge. The recall began January 29, 2019. Owners may contact Wanda customer service at 1-864-281-2760.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local TOYOTA dealer to schedule your FREE recall repair.
Manufacturer: TOYOTA
Notice Date: Jan 29, 2019
Recall Date: Nov 27, 2018
Toyota Motor Engineering & Manufacturing
NHTSA Campaign: 18V211000 SAFETY RECALL
6K Vehicles Affected
Recall Date: Apr 3, 2018
Safety Issue:

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018 Toyota Camry and Highlander vehicles, 2017 Toyota Sienna and Tacoma vehicles and 2017 Lexus RX350 vehicles. During the manufacturing process, the oil galley in the rotor for the brake booster vacuum pump assembly may have been improperly machined possibly resulting in a sudden loss of brake assist.

Potential Risk:
A sudden loss of braking assist can increase the risk of a crash.
FREE Recall Solution:
Toyota will notify owners, and dealers will replace the brake booster vacuum pump, free of charge. The recall began on May 9, 2018. Owners may contact Toyota customer service at 1-888-270-9371, or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are J0K/JLD.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local TOYOTA dealer to schedule your FREE recall repair.
Manufacturer: TOYOTA
Mfg Campaign: J0K/JLD
Notice Date: May 9, 2018
Recall Date: Apr 3, 2018
Toyota Motor Engineering & Manufacturing
NHTSA Campaign: 17V831000 SAFETY RECALL
649 Vehicles Affected
Recall Date: Dec 20, 2017
Safety Issue:

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2017-2018 Toyota 4Runner and Tundra, 2018 Toyota Highlander, RAV4 and Lexus GX460 and 2017 Toyota Sienna and Tacoma vehicles. These vehicles may have incorrect load carrying capacity modification labels. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

Potential Risk:
An incorrect load information label can result in the operator overloading the vehicle and increasing the risk of a crash.
FREE Recall Solution:
Toyota will notify owners and provide them with corrected labels, free of charge. The recall began on January 23, 2018. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are H0Z for Toyota vehicles, and HLF for Lexus vehicles.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local TOYOTA dealer to schedule your FREE recall repair.
Manufacturer: TOYOTA
Mfg Campaign: Toyota H0Z Lexus HLF
Notice Date: Jan 23, 2018
Recall Date: Dec 20, 2017

Consumer Complaints

283 Complaints
Toyota Motor Corporation
Campaign: 11091212 Other
May 1, 2018
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

TOOK MY 2018 HIGHLANDER TO HAVE THE 5000 MILE SERVICE DONE. UPON ENTERING THE SERVICE DEPARTMENT I SPOKE WITH ONE OF THE CERTIFIED TECHNICIANS. I TOLD HIM MY VEHICLES IS PULLING TO THE LEFT. THEY THEN DID A ALIGNMENT AND TIRE ROTATION. AFTER LEAVING MIKE WOOD TOYOTA OF UNIONTOWN I NOTICED THAT MY VEHICLE WAS NOW PULLING TO THE RIGHT. WHEN I GOT HOME I EXAMINED THE TIRES CLOSELY ONLY TO NOTICE THE TIRES WERE CUPPED AND STARTING TO FEATHER OUT ON THE INNER AND OUTTER EDGES. I THEN SCHEDULED ANOTHER APPOINTMENT TWO DAYS LATER SHOWING THE DEALERSHIP SERVICE DEPARTMENT MY FINDINGS. THE SERVICE TECH GOT IN AND TOOK A RIDE WITH ME. HE ALSO DROVE MY 18 HIGHLANDER. HE OBSERVED MY VEHICLE PULLING AND THE CUPLING AND FEATHERING OF MY TIRES. HE STATED THAT THE TIRES SHOULD NOT HAVE DONE THAT IN 5000 MILES. I AM WAITING NOW TO SEE IF TOYOTA IS GOING TO REPLACE MY TIRES. OR IF THE TIRES ARE DEFECTIVE

Corrective Action:

TOOK MY 2018 HIGHLANDER TO HAVE THE 5000 MILE SERVICE DONE. UPON ENTERING THE SERVICE DEPARTMENT I SPOKE WITH ONE OF THE CERTIFIED TECHNICIANS. I TOLD HIM MY VEHICLES IS PULLING TO THE LEFT. THEY THEN DID A ALIGNMENT AND TIRE ROTATION. AFTER LEAVING MIKE WOOD TOYOTA OF UNIONTOWN I NOTICED THAT MY VEHICLE WAS NOW PULLING TO THE RIGHT. WHEN I GOT HOME I EXAMINED THE TIRES CLOSELY ONLY TO NOTICE THE TIRES WERE CUPPED AND STARTING TO FEATHER OUT ON THE INNER AND OUTTER EDGES. I THEN SCHEDULED ANOTHER APPOINTMENT TWO DAYS LATER SHOWING THE DEALERSHIP SERVICE DEPARTMENT MY FINDINGS. THE SERVICE TECH GOT IN AND TOOK A RIDE WITH ME. HE ALSO DROVE MY 18 HIGHLANDER. HE OBSERVED MY VEHICLE PULLING AND THE CUPLING AND FEATHERING OF MY TIRES. HE STATED THAT THE TIRES SHOULD NOT HAVE DONE THAT IN 5000 MILES. I AM WAITING NOW TO SEE IF TOYOTA IS GOING TO REPLACE MY TIRES. OR IF THE TIRES ARE DEFECTIVE

Additional Notes:

TOOK MY 2018 HIGHLANDER TO HAVE THE 5000 MILE SERVICE DONE. UPON ENTERING THE SERVICE DEPARTMENT I SPOKE WITH ONE OF THE CERTIFIED TECHNICIANS. I TOLD HIM MY VEHICLES IS PULLING TO THE LEFT. THEY THEN DID A ALIGNMENT AND TIRE ROTATION. AFTER LEAVING MIKE WOOD TOYOTA OF UNIONTOWN I NOTICED THAT MY VEHICLE WAS NOW PULLING TO THE RIGHT. WHEN I GOT HOME I EXAMINED THE TIRES CLOSELY ONLY TO NOTICE THE TIRES WERE CUPPED AND STARTING TO FEATHER OUT ON THE INNER AND OUTTER EDGES. I THEN SCHEDULED ANOTHER APPOINTMENT TWO DAYS LATER SHOWING THE DEALERSHIP SERVICE DEPARTMENT MY FINDINGS. THE SERVICE TECH GOT IN AND TOOK A RIDE WITH ME. HE ALSO DROVE MY 18 HIGHLANDER. HE OBSERVED MY VEHICLE PULLING AND THE CUPLING AND FEATHERING OF MY TIRES. HE STATED THAT THE TIRES SHOULD NOT HAVE DONE THAT IN 5000 MILES. I AM WAITING NOW TO SEE IF TOYOTA IS GOING TO REPLACE MY TIRES. OR IF THE TIRES ARE DEFECTIVE

Manufacturer: TOYOTA
Mfg Campaign: 11091212
Notice Date: May 1, 2018
Recall Date: May 1, 2018
Toyota Motor Corporation
Campaign: 11080839 Other
Mar 22, 2018
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

PCS (PRE COLLISION SYSTEM) AND PEDESTRIAN DETECTION SYSTEM DO NOT FUNCTION AS ADVERTISED BY THE MANUFACTURE AND ASSURED BY THE DEALER. THERE IS NO INDICATION OR ANY EVIDENCE THAT SUCH A SYSTEM EXISTS IN THE CAR. THEREFORE, IT GIVES YOU A FALSE SENSE OF SECURITY.

Corrective Action:

PCS (PRE COLLISION SYSTEM) AND PEDESTRIAN DETECTION SYSTEM DO NOT FUNCTION AS ADVERTISED BY THE MANUFACTURE AND ASSURED BY THE DEALER. THERE IS NO INDICATION OR ANY EVIDENCE THAT SUCH A SYSTEM EXISTS IN THE CAR. THEREFORE, IT GIVES YOU A FALSE SENSE OF SECURITY.

Additional Notes:

PCS (PRE COLLISION SYSTEM) AND PEDESTRIAN DETECTION SYSTEM DO NOT FUNCTION AS ADVERTISED BY THE MANUFACTURE AND ASSURED BY THE DEALER. THERE IS NO INDICATION OR ANY EVIDENCE THAT SUCH A SYSTEM EXISTS IN THE CAR. THEREFORE, IT GIVES YOU A FALSE SENSE OF SECURITY.

Manufacturer: TOYOTA
Mfg Campaign: 11080839
Notice Date: Mar 22, 2018
Recall Date: Mar 22, 2018
Toyota Motor Corporation
Campaign: 11065366 Other
Jan 27, 2018
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

I WAS TRAVELING ON HIGHWAY 78 BY STONE MOUNTAIN AND HEARD A LOUD BANG. THE CAR BEHIND ME SIGNALED TO ME TO STOP. HE SAID SOMETHING FLEW OFF MY CAR AND HIT HIS WINDSHIELD. I COULD NOT IMMEDIATELY FIGURE OUT WHAT HAD HAPPENED. I DECIDED TO LOOK AT THE SUNROOF AND DISCOVERED THAT IT HAD SHATTERED. THIS HAPPENED ABOUT 11:30 PM THE SAME DAY I BOUGHT THE CAR.

Corrective Action:

I WAS TRAVELING ON HIGHWAY 78 BY STONE MOUNTAIN AND HEARD A LOUD BANG. THE CAR BEHIND ME SIGNALED TO ME TO STOP. HE SAID SOMETHING FLEW OFF MY CAR AND HIT HIS WINDSHIELD. I COULD NOT IMMEDIATELY FIGURE OUT WHAT HAD HAPPENED. I DECIDED TO LOOK AT THE SUNROOF AND DISCOVERED THAT IT HAD SHATTERED. THIS HAPPENED ABOUT 11:30 PM THE SAME DAY I BOUGHT THE CAR.

Additional Notes:

I WAS TRAVELING ON HIGHWAY 78 BY STONE MOUNTAIN AND HEARD A LOUD BANG. THE CAR BEHIND ME SIGNALED TO ME TO STOP. HE SAID SOMETHING FLEW OFF MY CAR AND HIT HIS WINDSHIELD. I COULD NOT IMMEDIATELY FIGURE OUT WHAT HAD HAPPENED. I DECIDED TO LOOK AT THE SUNROOF AND DISCOVERED THAT IT HAD SHATTERED. THIS HAPPENED ABOUT 11:30 PM THE SAME DAY I BOUGHT THE CAR.

Manufacturer: TOYOTA
Mfg Campaign: 11065366
Notice Date: Jan 27, 2018
Recall Date: Jan 27, 2018

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