Complaints & Recalls
Official Safety Recalls - Important!
27 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and Model Y vehicles operating software prior to 2023.38.4. The printed circuit board for the electronic power steering assist may experience an overstress condition, causing a loss of power steering assist when the vehicle reaches a stop and then accelerates again.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: SB-25-00-004
Recall Date: Feb 14, 2025
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024-2025 Model 3, Model S, 2023-2025 Model X, and Model Y vehicles. The computer circuit board may short, resulting in the loss of the rearview camera image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: SB-25-00-001
Recall Date: Jan 6, 2025
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-018
Recall Date: Dec 17, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-012
Recall Date: Jul 24, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model S, X, and Y vehicles equipped with full self-driving computer 4.0 and running a software release version 2023.44.30 through 2023.44.30.6 or 2023.44.100. Software instability may prevent the rearview camera image from displaying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-002
Recall Date: Jan 22, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model S, Model X, and Model Y vehicles. The forward-facing camera may be misaligned, causing some of the active safety features such as emergency braking, forward collision warning, and lane assist to become unavailable without alerting the driver.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-17-006
Recall Date: Jul 14, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and Model Y vehicles. The pyrotechnic battery disconnect may be defective.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-16-005
Recall Date: Jun 19, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2022-2023 Model Y vehicles. The steering wheel fastener may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-32-001
Recall Date: May 30, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2022-2023 Model Y vehicles. The bolts securing the second-row seat back frames may not have been securely tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-13-001
Recall Date: Feb 27, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model Y vehicles. The front suspension lateral link fasteners may not have been properly attached to the sub-frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to www.nhtsa.gov.
Mfg Campaign: SB-22-31-002
Recall Date: Dec 5, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and 2020-2023 Model Y vehicles. One or both taillights may intermittently fail to illuminate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-016
Recall Date: Nov 15, 2022
Consumer Complaints
1.6K ComplaintsTesla, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Auto-wiper settings does not work. They are required to be turned on, while on Autopilot/cruise control, but they actively wipe the windshield, even when no rain (clear blue skies). When there is rain - they do not turn on frequently enough. It's a danger in the first scenario, because it's a huge distraction to the driver (wipers intermittently turning on when not raining). In the second scenario, it's very unsafe to not turn on when it's raining. Fussing with them in both scenarios is a huge distraction and very frustrating.
Corrective Action:
Auto-wiper settings does not work. They are required to be turned on, while on Autopilot/cruise control, but they actively wipe the windshield, even when no rain (clear blue skies). When there is rain - they do not turn on frequently enough. It's a danger in the first scenario, because it's a huge distraction to the driver (wipers intermittently turning on when not raining). In the second scenario, it's very unsafe to not turn on when it's raining. Fussing with them in both scenarios is a huge distraction and very frustrating.
Additional Notes:
Auto-wiper settings does not work. They are required to be turned on, while on Autopilot/cruise control, but they actively wipe the windshield, even when no rain (clear blue skies). When there is rain - they do not turn on frequently enough. It's a danger in the first scenario, because it's a huge distraction to the driver (wipers intermittently turning on when not raining). In the second scenario, it's very unsafe to not turn on when it's raining. Fussing with them in both scenarios is a huge distraction and very frustrating.
Mfg Campaign: 11556861
Recall Date: Nov 26, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Following false and phantom forward collision warning took place on Nov 15, 2023 twice on I-66W at Fairfax, VA during the afternoon with clear road conditions without any rain, or snow on slowed down traffic: 1. 2:38 pm on I-66W 2. 2:42 pm on I-66W (same trip as above) I filed bug reports with the car, and rescheduled a service appointment with Tesla's Service Center, with no resolution from the car manufacturer.
Corrective Action:
Following false and phantom forward collision warning took place on Nov 15, 2023 twice on I-66W at Fairfax, VA during the afternoon with clear road conditions without any rain, or snow on slowed down traffic: 1. 2:38 pm on I-66W 2. 2:42 pm on I-66W (same trip as above) I filed bug reports with the car, and rescheduled a service appointment with Tesla's Service Center, with no resolution from the car manufacturer.
Additional Notes:
Following false and phantom forward collision warning took place on Nov 15, 2023 twice on I-66W at Fairfax, VA during the afternoon with clear road conditions without any rain, or snow on slowed down traffic: 1. 2:38 pm on I-66W 2. 2:42 pm on I-66W (same trip as above) I filed bug reports with the car, and rescheduled a service appointment with Tesla's Service Center, with no resolution from the car manufacturer.
Mfg Campaign: 11556620
Recall Date: Nov 24, 2023
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Phantom braking occurred while traveling eastbound from Austin to Houston on US 290. Vehicle was traveling 76mph and slowed to quickly to 55 mph for no reason. There was a highway overpass about 75 yards away which may have triggered it, but no vehicles around us. Scared my wife and kids!!!
Corrective Action:
Phantom braking occurred while traveling eastbound from Austin to Houston on US 290. Vehicle was traveling 76mph and slowed to quickly to 55 mph for no reason. There was a highway overpass about 75 yards away which may have triggered it, but no vehicles around us. Scared my wife and kids!!!
Additional Notes:
Phantom braking occurred while traveling eastbound from Austin to Houston on US 290. Vehicle was traveling 76mph and slowed to quickly to 55 mph for no reason. There was a highway overpass about 75 yards away which may have triggered it, but no vehicles around us. Scared my wife and kids!!!
Mfg Campaign: 11556556
Recall Date: Nov 23, 2023
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Phantom braking occurred while traveling eastbound from Austin to Houston on US 290. Vehicle was traveling 76mph and slowed to quickly to 55 mph for no reason. There was a highway overpass about 75 yards away which may have triggered it, but no vehicles around us. Scared my wife and kids!!!
Corrective Action:
Phantom braking occurred while traveling eastbound from Austin to Houston on US 290. Vehicle was traveling 76mph and slowed to quickly to 55 mph for no reason. There was a highway overpass about 75 yards away which may have triggered it, but no vehicles around us. Scared my wife and kids!!!
Additional Notes:
Phantom braking occurred while traveling eastbound from Austin to Houston on US 290. Vehicle was traveling 76mph and slowed to quickly to 55 mph for no reason. There was a highway overpass about 75 yards away which may have triggered it, but no vehicles around us. Scared my wife and kids!!!
Mfg Campaign: 11556556
Recall Date: Nov 23, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Phantom braking occurred while traveling eastbound from Austin to Houston on US 290. Vehicle was traveling 76mph and slowed to quickly to 55 mph for no reason. There was a highway overpass about 75 yards away which may have triggered it, but no vehicles around us. Scared my wife and kids!!!
Corrective Action:
Phantom braking occurred while traveling eastbound from Austin to Houston on US 290. Vehicle was traveling 76mph and slowed to quickly to 55 mph for no reason. There was a highway overpass about 75 yards away which may have triggered it, but no vehicles around us. Scared my wife and kids!!!
Additional Notes:
Phantom braking occurred while traveling eastbound from Austin to Houston on US 290. Vehicle was traveling 76mph and slowed to quickly to 55 mph for no reason. There was a highway overpass about 75 yards away which may have triggered it, but no vehicles around us. Scared my wife and kids!!!
Mfg Campaign: 11556556
Recall Date: Nov 23, 2023
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I experienced a sudden unintended acceleration while parking the car in my home garage, something I have done thousands of times with no difficulty. I had this brand new car for a 12 days before it smashed through my garage wall. My garage is a fairly tight fit, so as I always do, I partially entered the garage and stopped to make sure that the side mirrors were going to clear the garage entrance. Then, I lifted my foot off the brake in order to start moving forwards again, at which time the car suddenly accelerated like crazy through the remaining 12 ft of space, smashing the cabinetry through the rear wall of the garage. The car, my garage, and laundry room were severely damaged. I complained to Tesla about this vehicle problem, but they just say there are no problems with the car, and it must be the driver’s fault. They are implying that I floored the accelerator, which is nonsense. I have been driving for more than 40 years, and I do not floor the accelerator while parking in my home garage. This type of sudden unintended acceleration is a danger to public safety, and this matter has to be thoroughly investigated, and a solution has to be found to fix the problem.
Corrective Action:
I experienced a sudden unintended acceleration while parking the car in my home garage, something I have done thousands of times with no difficulty. I had this brand new car for a 12 days before it smashed through my garage wall. My garage is a fairly tight fit, so as I always do, I partially entered the garage and stopped to make sure that the side mirrors were going to clear the garage entrance. Then, I lifted my foot off the brake in order to start moving forwards again, at which time the car suddenly accelerated like crazy through the remaining 12 ft of space, smashing the cabinetry through the rear wall of the garage. The car, my garage, and laundry room were severely damaged. I complained to Tesla about this vehicle problem, but they just say there are no problems with the car, and it must be the driver’s fault. They are implying that I floored the accelerator, which is nonsense. I have been driving for more than 40 years, and I do not floor the accelerator while parking in my home garage. This type of sudden unintended acceleration is a danger to public safety, and this matter has to be thoroughly investigated, and a solution has to be found to fix the problem.
Additional Notes:
I experienced a sudden unintended acceleration while parking the car in my home garage, something I have done thousands of times with no difficulty. I had this brand new car for a 12 days before it smashed through my garage wall. My garage is a fairly tight fit, so as I always do, I partially entered the garage and stopped to make sure that the side mirrors were going to clear the garage entrance. Then, I lifted my foot off the brake in order to start moving forwards again, at which time the car suddenly accelerated like crazy through the remaining 12 ft of space, smashing the cabinetry through the rear wall of the garage. The car, my garage, and laundry room were severely damaged. I complained to Tesla about this vehicle problem, but they just say there are no problems with the car, and it must be the driver’s fault. They are implying that I floored the accelerator, which is nonsense. I have been driving for more than 40 years, and I do not floor the accelerator while parking in my home garage. This type of sudden unintended acceleration is a danger to public safety, and this matter has to be thoroughly investigated, and a solution has to be found to fix the problem.
Mfg Campaign: 11556558
Recall Date: Nov 23, 2023
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was driving north on I-5 in Northern California when the car braked twice for no apparent reason. I was using the traffic aware cruise control. The first time the car was on a slight curve to the left and there was traffic in the right lane. About two hours later I was on a straightaway with no nearby traffic.
Corrective Action:
I was driving north on I-5 in Northern California when the car braked twice for no apparent reason. I was using the traffic aware cruise control. The first time the car was on a slight curve to the left and there was traffic in the right lane. About two hours later I was on a straightaway with no nearby traffic.
Additional Notes:
I was driving north on I-5 in Northern California when the car braked twice for no apparent reason. I was using the traffic aware cruise control. The first time the car was on a slight curve to the left and there was traffic in the right lane. About two hours later I was on a straightaway with no nearby traffic.
Mfg Campaign: 11556593
Recall Date: Nov 23, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I was driving north on I-5 in Northern California when the car braked twice for no apparent reason. I was using the traffic aware cruise control. The first time the car was on a slight curve to the left and there was traffic in the right lane. About two hours later I was on a straightaway with no nearby traffic.
Corrective Action:
I was driving north on I-5 in Northern California when the car braked twice for no apparent reason. I was using the traffic aware cruise control. The first time the car was on a slight curve to the left and there was traffic in the right lane. About two hours later I was on a straightaway with no nearby traffic.
Additional Notes:
I was driving north on I-5 in Northern California when the car braked twice for no apparent reason. I was using the traffic aware cruise control. The first time the car was on a slight curve to the left and there was traffic in the right lane. About two hours later I was on a straightaway with no nearby traffic.
Mfg Campaign: 11556593
Recall Date: Nov 23, 2023
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Respected Authorities, We bought Tesla Model Y in May of 2023 with our hard earned money, and next day or so we noticed a big paint mark on this brand new car.. Upon following up few times, Tesla agreed to repair this but they damaged further and after repeated visits, they agreed to replace the seat cover.. However, while replacing the cover, they damaged the side door coverings. Again after lot of follow up they agreed to replace that part as well. So, we thought we are happy but later we had to face very scary situations with this faulty car. The steering car completed locked while driving and had to face very dangerous situation. We are fortunate that the traffic was low in the street road, and if it was in highways, then it could have been fatal. Earlier, when we are reversing the vehicle in the garage the vehicle didn't turn well enough and the driver side mirror was hit the garage siding, and earlier to that when we are turning the car to the neighborhood the tire got touched to side walkway and threading was damaged. We strongly believe these could be the result of the steering wheel on and off locking in second which we are not sure at that time. As model y is new to us, we are not sure how that drives but now understand the issues clearly. We humbly reported all the above to Tesla Service, and they wanted to do steering wheel issue only and charge the other two... The important thing here is we were saved earlier due to the steering wheel issue but not sure if I we feel safe driving this car again. Kindly help us get some justice, and it would be appreciated if they take their car back and return our money in full. Thanks [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Respected Authorities, We bought Tesla Model Y in May of 2023 with our hard earned money, and next day or so we noticed a big paint mark on this brand new car.. Upon following up few times, Tesla agreed to repair this but they damaged further and after repeated visits, they agreed to replace the seat cover.. However, while replacing the cover, they damaged the side door coverings. Again after lot of follow up they agreed to replace that part as well. So, we thought we are happy but later we had to face very scary situations with this faulty car. The steering car completed locked while driving and had to face very dangerous situation. We are fortunate that the traffic was low in the street road, and if it was in highways, then it could have been fatal. Earlier, when we are reversing the vehicle in the garage the vehicle didn't turn well enough and the driver side mirror was hit the garage siding, and earlier to that when we are turning the car to the neighborhood the tire got touched to side walkway and threading was damaged. We strongly believe these could be the result of the steering wheel on and off locking in second which we are not sure at that time. As model y is new to us, we are not sure how that drives but now understand the issues clearly. We humbly reported all the above to Tesla Service, and they wanted to do steering wheel issue only and charge the other two... The important thing here is we were saved earlier due to the steering wheel issue but not sure if I we feel safe driving this car again. Kindly help us get some justice, and it would be appreciated if they take their car back and return our money in full. Thanks [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Respected Authorities, We bought Tesla Model Y in May of 2023 with our hard earned money, and next day or so we noticed a big paint mark on this brand new car.. Upon following up few times, Tesla agreed to repair this but they damaged further and after repeated visits, they agreed to replace the seat cover.. However, while replacing the cover, they damaged the side door coverings. Again after lot of follow up they agreed to replace that part as well. So, we thought we are happy but later we had to face very scary situations with this faulty car. The steering car completed locked while driving and had to face very dangerous situation. We are fortunate that the traffic was low in the street road, and if it was in highways, then it could have been fatal. Earlier, when we are reversing the vehicle in the garage the vehicle didn't turn well enough and the driver side mirror was hit the garage siding, and earlier to that when we are turning the car to the neighborhood the tire got touched to side walkway and threading was damaged. We strongly believe these could be the result of the steering wheel on and off locking in second which we are not sure at that time. As model y is new to us, we are not sure how that drives but now understand the issues clearly. We humbly reported all the above to Tesla Service, and they wanted to do steering wheel issue only and charge the other two... The important thing here is we were saved earlier due to the steering wheel issue but not sure if I we feel safe driving this car again. Kindly help us get some justice, and it would be appreciated if they take their car back and return our money in full. Thanks [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11556471
Recall Date: Nov 22, 2023
Tesla, Inc.
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2023 Tesla Model Y. The contact stated that while his grand-son was driving 40 MPH with his friend in the front passenger's seat, he depressed the brake pedal as he was approaching a stopped-occupied vehicle. A light indicating that the brakes were engaged illuminated, but the vehicle failed to respond. Additionally, the automatic emergency braking system failed to engage, and the vehicle crashed into the rear of the vehicle in front of him. The air bags deployed. The contact's grandson and his friend were able to exit the vehicle. The vehicle then turned off and locked, which rendered the vehicle unnoticeable by oncoming drivers. Another driver who noticed the incident parked behind the vehicle and activated the hazard lights to prevent other drivers from crashing into the vehicle. The contact's grand-son sustained a burn on the right hand from the driver's side airbag deployment. The friend and the other driver did not sustain any injuries. A police report was filed. The contact's grand-son received first aid assistance from the ambulance. The vehicle was towed to a Tesla collision center, which denied assistance. The vehicle was then towed to a Collision center that was certified to work on Tesla vehicles. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 8,000.
Corrective Action:
The contact owns a 2023 Tesla Model Y. The contact stated that while his grand-son was driving 40 MPH with his friend in the front passenger's seat, he depressed the brake pedal as he was approaching a stopped-occupied vehicle. A light indicating that the brakes were engaged illuminated, but the vehicle failed to respond. Additionally, the automatic emergency braking system failed to engage, and the vehicle crashed into the rear of the vehicle in front of him. The air bags deployed. The contact's grandson and his friend were able to exit the vehicle. The vehicle then turned off and locked, which rendered the vehicle unnoticeable by oncoming drivers. Another driver who noticed the incident parked behind the vehicle and activated the hazard lights to prevent other drivers from crashing into the vehicle. The contact's grand-son sustained a burn on the right hand from the driver's side airbag deployment. The friend and the other driver did not sustain any injuries. A police report was filed. The contact's grand-son received first aid assistance from the ambulance. The vehicle was towed to a Tesla collision center, which denied assistance. The vehicle was then towed to a Collision center that was certified to work on Tesla vehicles. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 8,000.
Additional Notes:
The contact owns a 2023 Tesla Model Y. The contact stated that while his grand-son was driving 40 MPH with his friend in the front passenger's seat, he depressed the brake pedal as he was approaching a stopped-occupied vehicle. A light indicating that the brakes were engaged illuminated, but the vehicle failed to respond. Additionally, the automatic emergency braking system failed to engage, and the vehicle crashed into the rear of the vehicle in front of him. The air bags deployed. The contact's grandson and his friend were able to exit the vehicle. The vehicle then turned off and locked, which rendered the vehicle unnoticeable by oncoming drivers. Another driver who noticed the incident parked behind the vehicle and activated the hazard lights to prevent other drivers from crashing into the vehicle. The contact's grand-son sustained a burn on the right hand from the driver's side airbag deployment. The friend and the other driver did not sustain any injuries. A police report was filed. The contact's grand-son received first aid assistance from the ambulance. The vehicle was towed to a Tesla collision center, which denied assistance. The vehicle was then towed to a Collision center that was certified to work on Tesla vehicles. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 8,000.
Mfg Campaign: 11556484
Recall Date: Nov 22, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The contact owns a 2023 Tesla Model Y. The contact stated that while his grand-son was driving 40 MPH with his friend in the front passenger's seat, he depressed the brake pedal as he was approaching a stopped-occupied vehicle. A light indicating that the brakes were engaged illuminated, but the vehicle failed to respond. Additionally, the automatic emergency braking system failed to engage, and the vehicle crashed into the rear of the vehicle in front of him. The air bags deployed. The contact's grandson and his friend were able to exit the vehicle. The vehicle then turned off and locked, which rendered the vehicle unnoticeable by oncoming drivers. Another driver who noticed the incident parked behind the vehicle and activated the hazard lights to prevent other drivers from crashing into the vehicle. The contact's grand-son sustained a burn on the right hand from the driver's side airbag deployment. The friend and the other driver did not sustain any injuries. A police report was filed. The contact's grand-son received first aid assistance from the ambulance. The vehicle was towed to a Tesla collision center, which denied assistance. The vehicle was then towed to a Collision center that was certified to work on Tesla vehicles. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 8,000.
Corrective Action:
The contact owns a 2023 Tesla Model Y. The contact stated that while his grand-son was driving 40 MPH with his friend in the front passenger's seat, he depressed the brake pedal as he was approaching a stopped-occupied vehicle. A light indicating that the brakes were engaged illuminated, but the vehicle failed to respond. Additionally, the automatic emergency braking system failed to engage, and the vehicle crashed into the rear of the vehicle in front of him. The air bags deployed. The contact's grandson and his friend were able to exit the vehicle. The vehicle then turned off and locked, which rendered the vehicle unnoticeable by oncoming drivers. Another driver who noticed the incident parked behind the vehicle and activated the hazard lights to prevent other drivers from crashing into the vehicle. The contact's grand-son sustained a burn on the right hand from the driver's side airbag deployment. The friend and the other driver did not sustain any injuries. A police report was filed. The contact's grand-son received first aid assistance from the ambulance. The vehicle was towed to a Tesla collision center, which denied assistance. The vehicle was then towed to a Collision center that was certified to work on Tesla vehicles. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 8,000.
Additional Notes:
The contact owns a 2023 Tesla Model Y. The contact stated that while his grand-son was driving 40 MPH with his friend in the front passenger's seat, he depressed the brake pedal as he was approaching a stopped-occupied vehicle. A light indicating that the brakes were engaged illuminated, but the vehicle failed to respond. Additionally, the automatic emergency braking system failed to engage, and the vehicle crashed into the rear of the vehicle in front of him. The air bags deployed. The contact's grandson and his friend were able to exit the vehicle. The vehicle then turned off and locked, which rendered the vehicle unnoticeable by oncoming drivers. Another driver who noticed the incident parked behind the vehicle and activated the hazard lights to prevent other drivers from crashing into the vehicle. The contact's grand-son sustained a burn on the right hand from the driver's side airbag deployment. The friend and the other driver did not sustain any injuries. A police report was filed. The contact's grand-son received first aid assistance from the ambulance. The vehicle was towed to a Tesla collision center, which denied assistance. The vehicle was then towed to a Collision center that was certified to work on Tesla vehicles. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 8,000.
Mfg Campaign: 11556484
Recall Date: Nov 22, 2023
Tesla, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased the car and took delivery on 12/29/2022 where immediately I noticed while driving the car home that there was a high pitch creaking sound from what I think is the front drive unit of the car. I have brought back the car to the service dealer over 8 times to rectify the concern of the noise. There were many service technicians that heard the sound while I test drove before the car went into service and they all acknowledged the sound and said it was not normal. However, the service techs had picked and choose which item they thought on the car that created this sound and this is documented on the service receipts/invoices. They kept taking my car apart and replacing parts on the car and when I would pick up my car the sound was still present int he car. Now I have had the car for 11 months and now the sound is STILL present and Tesla has no fix for this. The last service I brought the car in for for this high pitch sound and they replaced the front drive unit and still the noise is present.
Corrective Action:
I purchased the car and took delivery on 12/29/2022 where immediately I noticed while driving the car home that there was a high pitch creaking sound from what I think is the front drive unit of the car. I have brought back the car to the service dealer over 8 times to rectify the concern of the noise. There were many service technicians that heard the sound while I test drove before the car went into service and they all acknowledged the sound and said it was not normal. However, the service techs had picked and choose which item they thought on the car that created this sound and this is documented on the service receipts/invoices. They kept taking my car apart and replacing parts on the car and when I would pick up my car the sound was still present int he car. Now I have had the car for 11 months and now the sound is STILL present and Tesla has no fix for this. The last service I brought the car in for for this high pitch sound and they replaced the front drive unit and still the noise is present.
Additional Notes:
I purchased the car and took delivery on 12/29/2022 where immediately I noticed while driving the car home that there was a high pitch creaking sound from what I think is the front drive unit of the car. I have brought back the car to the service dealer over 8 times to rectify the concern of the noise. There were many service technicians that heard the sound while I test drove before the car went into service and they all acknowledged the sound and said it was not normal. However, the service techs had picked and choose which item they thought on the car that created this sound and this is documented on the service receipts/invoices. They kept taking my car apart and replacing parts on the car and when I would pick up my car the sound was still present int he car. Now I have had the car for 11 months and now the sound is STILL present and Tesla has no fix for this. The last service I brought the car in for for this high pitch sound and they replaced the front drive unit and still the noise is present.
Mfg Campaign: 11556160
Recall Date: Nov 20, 2023
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I purchased the car and took delivery on 12/29/2022 where immediately I noticed while driving the car home that there was a high pitch creaking sound from what I think is the front drive unit of the car. I have brought back the car to the service dealer over 8 times to rectify the concern of the noise. There were many service technicians that heard the sound while I test drove before the car went into service and they all acknowledged the sound and said it was not normal. However, the service techs had picked and choose which item they thought on the car that created this sound and this is documented on the service receipts/invoices. They kept taking my car apart and replacing parts on the car and when I would pick up my car the sound was still present int he car. Now I have had the car for 11 months and now the sound is STILL present and Tesla has no fix for this. The last service I brought the car in for for this high pitch sound and they replaced the front drive unit and still the noise is present.
Corrective Action:
I purchased the car and took delivery on 12/29/2022 where immediately I noticed while driving the car home that there was a high pitch creaking sound from what I think is the front drive unit of the car. I have brought back the car to the service dealer over 8 times to rectify the concern of the noise. There were many service technicians that heard the sound while I test drove before the car went into service and they all acknowledged the sound and said it was not normal. However, the service techs had picked and choose which item they thought on the car that created this sound and this is documented on the service receipts/invoices. They kept taking my car apart and replacing parts on the car and when I would pick up my car the sound was still present int he car. Now I have had the car for 11 months and now the sound is STILL present and Tesla has no fix for this. The last service I brought the car in for for this high pitch sound and they replaced the front drive unit and still the noise is present.
Additional Notes:
I purchased the car and took delivery on 12/29/2022 where immediately I noticed while driving the car home that there was a high pitch creaking sound from what I think is the front drive unit of the car. I have brought back the car to the service dealer over 8 times to rectify the concern of the noise. There were many service technicians that heard the sound while I test drove before the car went into service and they all acknowledged the sound and said it was not normal. However, the service techs had picked and choose which item they thought on the car that created this sound and this is documented on the service receipts/invoices. They kept taking my car apart and replacing parts on the car and when I would pick up my car the sound was still present int he car. Now I have had the car for 11 months and now the sound is STILL present and Tesla has no fix for this. The last service I brought the car in for for this high pitch sound and they replaced the front drive unit and still the noise is present.
Mfg Campaign: 11556160
Recall Date: Nov 20, 2023
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving in my Tesla Model Y to my sister's house. I went to park, stopping with the car facing the garage. Then, it suddenly accelerated and sped through the closed garage door. It slammed through the door, hit the walls, damaged the house and staircase and then finally stopped. It was so fast that I felt like it happened in a fraction of a second. like sitting in race car or ride I reported the incident to tesla on November 8th, the day this happened, and was asked to send pictures. I was told someone would contact me within a week, but I still haven't heard back from anyone. Currently, the vehicle is at a Tesla authorized collision center, and no one has looked at the reported issue. Collision center sent estimates for the repair
Corrective Action:
I was driving in my Tesla Model Y to my sister's house. I went to park, stopping with the car facing the garage. Then, it suddenly accelerated and sped through the closed garage door. It slammed through the door, hit the walls, damaged the house and staircase and then finally stopped. It was so fast that I felt like it happened in a fraction of a second. like sitting in race car or ride I reported the incident to tesla on November 8th, the day this happened, and was asked to send pictures. I was told someone would contact me within a week, but I still haven't heard back from anyone. Currently, the vehicle is at a Tesla authorized collision center, and no one has looked at the reported issue. Collision center sent estimates for the repair
Additional Notes:
I was driving in my Tesla Model Y to my sister's house. I went to park, stopping with the car facing the garage. Then, it suddenly accelerated and sped through the closed garage door. It slammed through the door, hit the walls, damaged the house and staircase and then finally stopped. It was so fast that I felt like it happened in a fraction of a second. like sitting in race car or ride I reported the incident to tesla on November 8th, the day this happened, and was asked to send pictures. I was told someone would contact me within a week, but I still haven't heard back from anyone. Currently, the vehicle is at a Tesla authorized collision center, and no one has looked at the reported issue. Collision center sent estimates for the repair
Mfg Campaign: 11555911
Recall Date: Nov 19, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was driving in my Tesla Model Y to my sister's house. I went to park, stopping with the car facing the garage. Then, it suddenly accelerated and sped through the closed garage door. It slammed through the door, hit the walls, damaged the house and staircase and then finally stopped. It was so fast that I felt like it happened in a fraction of a second. like sitting in race car or ride I reported the incident to tesla on November 8th, the day this happened, and was asked to send pictures. I was told someone would contact me within a week, but I still haven't heard back from anyone. Currently, the vehicle is at a Tesla authorized collision center, and no one has looked at the reported issue. Collision center sent estimates for the repair
Corrective Action:
I was driving in my Tesla Model Y to my sister's house. I went to park, stopping with the car facing the garage. Then, it suddenly accelerated and sped through the closed garage door. It slammed through the door, hit the walls, damaged the house and staircase and then finally stopped. It was so fast that I felt like it happened in a fraction of a second. like sitting in race car or ride I reported the incident to tesla on November 8th, the day this happened, and was asked to send pictures. I was told someone would contact me within a week, but I still haven't heard back from anyone. Currently, the vehicle is at a Tesla authorized collision center, and no one has looked at the reported issue. Collision center sent estimates for the repair
Additional Notes:
I was driving in my Tesla Model Y to my sister's house. I went to park, stopping with the car facing the garage. Then, it suddenly accelerated and sped through the closed garage door. It slammed through the door, hit the walls, damaged the house and staircase and then finally stopped. It was so fast that I felt like it happened in a fraction of a second. like sitting in race car or ride I reported the incident to tesla on November 8th, the day this happened, and was asked to send pictures. I was told someone would contact me within a week, but I still haven't heard back from anyone. Currently, the vehicle is at a Tesla authorized collision center, and no one has looked at the reported issue. Collision center sent estimates for the repair
Mfg Campaign: 11555911
Recall Date: Nov 19, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I was driving in my Tesla Model Y to my sister's house. I went to park, stopping with the car facing the garage. Then, it suddenly accelerated and sped through the closed garage door. It slammed through the door, hit the walls, damaged the house and staircase and then finally stopped. It was so fast that I felt like it happened in a fraction of a second. like sitting in race car or ride I reported the incident to tesla on November 8th, the day this happened, and was asked to send pictures. I was told someone would contact me within a week, but I still haven't heard back from anyone. Currently, the vehicle is at a Tesla authorized collision center, and no one has looked at the reported issue. Collision center sent estimates for the repair
Corrective Action:
I was driving in my Tesla Model Y to my sister's house. I went to park, stopping with the car facing the garage. Then, it suddenly accelerated and sped through the closed garage door. It slammed through the door, hit the walls, damaged the house and staircase and then finally stopped. It was so fast that I felt like it happened in a fraction of a second. like sitting in race car or ride I reported the incident to tesla on November 8th, the day this happened, and was asked to send pictures. I was told someone would contact me within a week, but I still haven't heard back from anyone. Currently, the vehicle is at a Tesla authorized collision center, and no one has looked at the reported issue. Collision center sent estimates for the repair
Additional Notes:
I was driving in my Tesla Model Y to my sister's house. I went to park, stopping with the car facing the garage. Then, it suddenly accelerated and sped through the closed garage door. It slammed through the door, hit the walls, damaged the house and staircase and then finally stopped. It was so fast that I felt like it happened in a fraction of a second. like sitting in race car or ride I reported the incident to tesla on November 8th, the day this happened, and was asked to send pictures. I was told someone would contact me within a week, but I still haven't heard back from anyone. Currently, the vehicle is at a Tesla authorized collision center, and no one has looked at the reported issue. Collision center sent estimates for the repair
Mfg Campaign: 11555911
Recall Date: Nov 19, 2023
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
Steering assist reduced. The steering wheel completely stopped working in the middle of a drive.
Corrective Action:
Steering assist reduced. The steering wheel completely stopped working in the middle of a drive.
Additional Notes:
Steering assist reduced. The steering wheel completely stopped working in the middle of a drive.
Mfg Campaign: 11555823
Recall Date: Nov 18, 2023
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
On October 24, between 8:45 and 9:05 am, I was traveling on the highway with cruise control on and the car suddenly braked going from 75 to 30 rapidly. It was only me pressing the accelerator that kept it from coming to a complete stop. Fortunately, there was no one close behind. There wasn’t any traffic around me. I was passing an exit. I reported this to Tesla and they remotely investigated but said that the related cruise software and hardware was operating normally. This is extremely dangerous! I’ve checked Tesla forums and this is a known problem that they don’t seem willing to address.
Corrective Action:
On October 24, between 8:45 and 9:05 am, I was traveling on the highway with cruise control on and the car suddenly braked going from 75 to 30 rapidly. It was only me pressing the accelerator that kept it from coming to a complete stop. Fortunately, there was no one close behind. There wasn’t any traffic around me. I was passing an exit. I reported this to Tesla and they remotely investigated but said that the related cruise software and hardware was operating normally. This is extremely dangerous! I’ve checked Tesla forums and this is a known problem that they don’t seem willing to address.
Additional Notes:
On October 24, between 8:45 and 9:05 am, I was traveling on the highway with cruise control on and the car suddenly braked going from 75 to 30 rapidly. It was only me pressing the accelerator that kept it from coming to a complete stop. Fortunately, there was no one close behind. There wasn’t any traffic around me. I was passing an exit. I reported this to Tesla and they remotely investigated but said that the related cruise software and hardware was operating normally. This is extremely dangerous! I’ve checked Tesla forums and this is a known problem that they don’t seem willing to address.
Mfg Campaign: 11555673
Recall Date: Nov 17, 2023
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On October 24, between 8:45 and 9:05 am, I was traveling on the highway with cruise control on and the car suddenly braked going from 75 to 30 rapidly. It was only me pressing the accelerator that kept it from coming to a complete stop. Fortunately, there was no one close behind. There wasn’t any traffic around me. I was passing an exit. I reported this to Tesla and they remotely investigated but said that the related cruise software and hardware was operating normally. This is extremely dangerous! I’ve checked Tesla forums and this is a known problem that they don’t seem willing to address.
Corrective Action:
On October 24, between 8:45 and 9:05 am, I was traveling on the highway with cruise control on and the car suddenly braked going from 75 to 30 rapidly. It was only me pressing the accelerator that kept it from coming to a complete stop. Fortunately, there was no one close behind. There wasn’t any traffic around me. I was passing an exit. I reported this to Tesla and they remotely investigated but said that the related cruise software and hardware was operating normally. This is extremely dangerous! I’ve checked Tesla forums and this is a known problem that they don’t seem willing to address.
Additional Notes:
On October 24, between 8:45 and 9:05 am, I was traveling on the highway with cruise control on and the car suddenly braked going from 75 to 30 rapidly. It was only me pressing the accelerator that kept it from coming to a complete stop. Fortunately, there was no one close behind. There wasn’t any traffic around me. I was passing an exit. I reported this to Tesla and they remotely investigated but said that the related cruise software and hardware was operating normally. This is extremely dangerous! I’ve checked Tesla forums and this is a known problem that they don’t seem willing to address.
Mfg Campaign: 11555673
Recall Date: Nov 17, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
On October 24, between 8:45 and 9:05 am, I was traveling on the highway with cruise control on and the car suddenly braked going from 75 to 30 rapidly. It was only me pressing the accelerator that kept it from coming to a complete stop. Fortunately, there was no one close behind. There wasn’t any traffic around me. I was passing an exit. I reported this to Tesla and they remotely investigated but said that the related cruise software and hardware was operating normally. This is extremely dangerous! I’ve checked Tesla forums and this is a known problem that they don’t seem willing to address.
Corrective Action:
On October 24, between 8:45 and 9:05 am, I was traveling on the highway with cruise control on and the car suddenly braked going from 75 to 30 rapidly. It was only me pressing the accelerator that kept it from coming to a complete stop. Fortunately, there was no one close behind. There wasn’t any traffic around me. I was passing an exit. I reported this to Tesla and they remotely investigated but said that the related cruise software and hardware was operating normally. This is extremely dangerous! I’ve checked Tesla forums and this is a known problem that they don’t seem willing to address.
Additional Notes:
On October 24, between 8:45 and 9:05 am, I was traveling on the highway with cruise control on and the car suddenly braked going from 75 to 30 rapidly. It was only me pressing the accelerator that kept it from coming to a complete stop. Fortunately, there was no one close behind. There wasn’t any traffic around me. I was passing an exit. I reported this to Tesla and they remotely investigated but said that the related cruise software and hardware was operating normally. This is extremely dangerous! I’ve checked Tesla forums and this is a known problem that they don’t seem willing to address.
Mfg Campaign: 11555673
Recall Date: Nov 17, 2023
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