Complaints & Recalls
Official Safety Recalls - Important!
34 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-018
Recall Date: Dec 17, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-012
Recall Date: Jul 24, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-006
Recall Date: Feb 27, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2022-2023 Model Y vehicles. The steering wheel fastener may be loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-32-001
Recall Date: May 30, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2022-2023 Model Y vehicles. The bolts securing the second-row seat back frames may not have been securely tightened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-13-001
Recall Date: Feb 27, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and 2020-2023 Model Y vehicles. One or both taillights may intermittently fail to illuminate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-016
Recall Date: Nov 15, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3, 2020-2022 Model Y, and 2021-2022 Model S and Model X vehicles. The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-013
Recall Date: Sep 19, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S, Model X, and 2022 Model 3 and Model Y vehicles operating certain firmware releases. The infotainment central processing unit (CPU) may overheat during the preparation or process of fast-charging, causing the CPU to lag or restart.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-009
Recall Date: May 3, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Apr 12, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Feb 4, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model 3, Model S, Model X, and 2020-2022 Model Y vehicles. A software error may cause a valve in the heat pump to open unintentionally and trap the refrigerant inside the evaporator, resulting in decreased defrosting performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-18-002
Recall Date: Feb 2, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-002
Recall Date: Feb 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y vehicles. The front and rear suspension knuckles may fracture, causing the suspension links to separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-31-004
Recall Date: Nov 21, 2021
Consumer Complaints
1.4K ComplaintsTesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Tesla Model Y. The contact stated that after starting the vehicle at 5 MPH, the central display became inoperable and turned black. The contact stated that the vehicle was locked and she was unable to exit the vehicle. The contact received assistance from a bystander who opened the door from the outside. After that, the contact stated she was able to drive to her destination. The contact stated she contacted the dealer and they advised her to take the vehicle for diagnosis. The vehicle was towed to the dealer. The contact stated that the vehicle was repaired. The contact stated that she experienced another incident with the vehicle. The vehicle was parked in front of a veterinary clinic when suddenly the vehicle accelerated on its own and she was unable to stop it which led her to crash into the veterinary clinic building. The contact didn't experience any injuries. No police report failed. The vehicle was not repaired they related the incident with an operator error malfunction. The failure mileage was approximately 10,000.
Corrective Action:
The contact owns a 2022 Tesla Model Y. The contact stated that after starting the vehicle at 5 MPH, the central display became inoperable and turned black. The contact stated that the vehicle was locked and she was unable to exit the vehicle. The contact received assistance from a bystander who opened the door from the outside. After that, the contact stated she was able to drive to her destination. The contact stated she contacted the dealer and they advised her to take the vehicle for diagnosis. The vehicle was towed to the dealer. The contact stated that the vehicle was repaired. The contact stated that she experienced another incident with the vehicle. The vehicle was parked in front of a veterinary clinic when suddenly the vehicle accelerated on its own and she was unable to stop it which led her to crash into the veterinary clinic building. The contact didn't experience any injuries. No police report failed. The vehicle was not repaired they related the incident with an operator error malfunction. The failure mileage was approximately 10,000.
Additional Notes:
The contact owns a 2022 Tesla Model Y. The contact stated that after starting the vehicle at 5 MPH, the central display became inoperable and turned black. The contact stated that the vehicle was locked and she was unable to exit the vehicle. The contact received assistance from a bystander who opened the door from the outside. After that, the contact stated she was able to drive to her destination. The contact stated she contacted the dealer and they advised her to take the vehicle for diagnosis. The vehicle was towed to the dealer. The contact stated that the vehicle was repaired. The contact stated that she experienced another incident with the vehicle. The vehicle was parked in front of a veterinary clinic when suddenly the vehicle accelerated on its own and she was unable to stop it which led her to crash into the veterinary clinic building. The contact didn't experience any injuries. No police report failed. The vehicle was not repaired they related the incident with an operator error malfunction. The failure mileage was approximately 10,000.
Mfg Campaign: 11584818
Recall Date: Apr 23, 2024
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2022 Tesla Model Y. The contact stated that after starting the vehicle at 5 MPH, the central display became inoperable and turned black. The contact stated that the vehicle was locked and she was unable to exit the vehicle. The contact received assistance from a bystander who opened the door from the outside. After that, the contact stated she was able to drive to her destination. The contact stated she contacted the dealer and they advised her to take the vehicle for diagnosis. The vehicle was towed to the dealer. The contact stated that the vehicle was repaired. The contact stated that she experienced another incident with the vehicle. The vehicle was parked in front of a veterinary clinic when suddenly the vehicle accelerated on its own and she was unable to stop it which led her to crash into the veterinary clinic building. The contact didn't experience any injuries. No police report failed. The vehicle was not repaired they related the incident with an operator error malfunction. The failure mileage was approximately 10,000.
Corrective Action:
The contact owns a 2022 Tesla Model Y. The contact stated that after starting the vehicle at 5 MPH, the central display became inoperable and turned black. The contact stated that the vehicle was locked and she was unable to exit the vehicle. The contact received assistance from a bystander who opened the door from the outside. After that, the contact stated she was able to drive to her destination. The contact stated she contacted the dealer and they advised her to take the vehicle for diagnosis. The vehicle was towed to the dealer. The contact stated that the vehicle was repaired. The contact stated that she experienced another incident with the vehicle. The vehicle was parked in front of a veterinary clinic when suddenly the vehicle accelerated on its own and she was unable to stop it which led her to crash into the veterinary clinic building. The contact didn't experience any injuries. No police report failed. The vehicle was not repaired they related the incident with an operator error malfunction. The failure mileage was approximately 10,000.
Additional Notes:
The contact owns a 2022 Tesla Model Y. The contact stated that after starting the vehicle at 5 MPH, the central display became inoperable and turned black. The contact stated that the vehicle was locked and she was unable to exit the vehicle. The contact received assistance from a bystander who opened the door from the outside. After that, the contact stated she was able to drive to her destination. The contact stated she contacted the dealer and they advised her to take the vehicle for diagnosis. The vehicle was towed to the dealer. The contact stated that the vehicle was repaired. The contact stated that she experienced another incident with the vehicle. The vehicle was parked in front of a veterinary clinic when suddenly the vehicle accelerated on its own and she was unable to stop it which led her to crash into the veterinary clinic building. The contact didn't experience any injuries. No police report failed. The vehicle was not repaired they related the incident with an operator error malfunction. The failure mileage was approximately 10,000.
Mfg Campaign: 11584818
Recall Date: Apr 23, 2024
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Autopilot began beeping with messages to pay attention while on highway. Moving the wheel did not remove message to the point car was shaking in lane due to turning the wheel. Warning beeps and messages got louder and more distracting and would not go away until brake petal was used at highway speeds to disengage autopilot.
Corrective Action:
Autopilot began beeping with messages to pay attention while on highway. Moving the wheel did not remove message to the point car was shaking in lane due to turning the wheel. Warning beeps and messages got louder and more distracting and would not go away until brake petal was used at highway speeds to disengage autopilot.
Additional Notes:
Autopilot began beeping with messages to pay attention while on highway. Moving the wheel did not remove message to the point car was shaking in lane due to turning the wheel. Warning beeps and messages got louder and more distracting and would not go away until brake petal was used at highway speeds to disengage autopilot.
Mfg Campaign: 11583942
Recall Date: Apr 18, 2024
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
A Tesla Model Y has one screen which is all instruments, warning indicators and reverse camera. On March 3rd, 2024 I had just completed about a 40 mile drive. I parked the vehicle for approximately three minutes and upon returning to the vehicle the screen failed to turn on. The vehicle ran and drove perfectly normally, but I had zero instrumentation or warning indicators. I drove home about two miles this way without incident. Upon exiting the car and closing the door (which is the equivalent to turning off the key in a traditional vehicle), the screen turned back on as normal and has since not repeated this issue. I contacted Tesla service about it and even sent them a video showing the vehicle operating with the screen not functioning and I was told to just reboot the car and they brushed it off and would not see the vehicle over this incident.
Corrective Action:
A Tesla Model Y has one screen which is all instruments, warning indicators and reverse camera. On March 3rd, 2024 I had just completed about a 40 mile drive. I parked the vehicle for approximately three minutes and upon returning to the vehicle the screen failed to turn on. The vehicle ran and drove perfectly normally, but I had zero instrumentation or warning indicators. I drove home about two miles this way without incident. Upon exiting the car and closing the door (which is the equivalent to turning off the key in a traditional vehicle), the screen turned back on as normal and has since not repeated this issue. I contacted Tesla service about it and even sent them a video showing the vehicle operating with the screen not functioning and I was told to just reboot the car and they brushed it off and would not see the vehicle over this incident.
Additional Notes:
A Tesla Model Y has one screen which is all instruments, warning indicators and reverse camera. On March 3rd, 2024 I had just completed about a 40 mile drive. I parked the vehicle for approximately three minutes and upon returning to the vehicle the screen failed to turn on. The vehicle ran and drove perfectly normally, but I had zero instrumentation or warning indicators. I drove home about two miles this way without incident. Upon exiting the car and closing the door (which is the equivalent to turning off the key in a traditional vehicle), the screen turned back on as normal and has since not repeated this issue. I contacted Tesla service about it and even sent them a video showing the vehicle operating with the screen not functioning and I was told to just reboot the car and they brushed it off and would not see the vehicle over this incident.
Mfg Campaign: 11582557
Recall Date: Apr 12, 2024
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Tesla has failed to provide a software update to address both recalls, and has made it impossible for me to get support to have this rectified. They cancelled a service appointment I made and are no longer responding to my inquiries.
Corrective Action:
Tesla has failed to provide a software update to address both recalls, and has made it impossible for me to get support to have this rectified. They cancelled a service appointment I made and are no longer responding to my inquiries.
Additional Notes:
Tesla has failed to provide a software update to address both recalls, and has made it impossible for me to get support to have this rectified. They cancelled a service appointment I made and are no longer responding to my inquiries.
Mfg Campaign: 11582722
Recall Date: Apr 12, 2024
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Tesla has failed to provide a software update to address both recalls, and has made it impossible for me to get support to have this rectified. They cancelled a service appointment I made and are no longer responding to my inquiries.
Corrective Action:
Tesla has failed to provide a software update to address both recalls, and has made it impossible for me to get support to have this rectified. They cancelled a service appointment I made and are no longer responding to my inquiries.
Additional Notes:
Tesla has failed to provide a software update to address both recalls, and has made it impossible for me to get support to have this rectified. They cancelled a service appointment I made and are no longer responding to my inquiries.
Mfg Campaign: 11582722
Recall Date: Apr 12, 2024
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Tesla has failed to provide a software update to address both recalls, and has made it impossible for me to get support to have this rectified. They cancelled a service appointment I made and are no longer responding to my inquiries.
Corrective Action:
Tesla has failed to provide a software update to address both recalls, and has made it impossible for me to get support to have this rectified. They cancelled a service appointment I made and are no longer responding to my inquiries.
Additional Notes:
Tesla has failed to provide a software update to address both recalls, and has made it impossible for me to get support to have this rectified. They cancelled a service appointment I made and are no longer responding to my inquiries.
Mfg Campaign: 11582722
Recall Date: Apr 12, 2024
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Vehicle had a software update. After software update the car can see all speed limit signs while driving except for 65 mph sign. Traveling into a town car will register 45 mph, 35 mph, 25 mph signs and update the max speed to reflect the speed limit. However 65 mph signs are completely ignored. Resulting in the max speed being the speed of the last sign passed. Ie leaving a town where speed limit goes from 35 to 45 and then finally to 65 the speed on the car will only register the 45 sign and thus driver is unable to set the cruise or use autopilot at the correct speed. Contact was made with the service department but was told it was there was inconsistency between what the camera is seeing versus what is posted in the navigation maps package. It was submitted for review and will be fixed in the future but until then the only way to use cruise control at 65 is to get off onto a side road where no speed limit sign is posted turn around and get back onto the highway. I have since had 2 more software updates to the car and it is still broken.
Corrective Action:
Vehicle had a software update. After software update the car can see all speed limit signs while driving except for 65 mph sign. Traveling into a town car will register 45 mph, 35 mph, 25 mph signs and update the max speed to reflect the speed limit. However 65 mph signs are completely ignored. Resulting in the max speed being the speed of the last sign passed. Ie leaving a town where speed limit goes from 35 to 45 and then finally to 65 the speed on the car will only register the 45 sign and thus driver is unable to set the cruise or use autopilot at the correct speed. Contact was made with the service department but was told it was there was inconsistency between what the camera is seeing versus what is posted in the navigation maps package. It was submitted for review and will be fixed in the future but until then the only way to use cruise control at 65 is to get off onto a side road where no speed limit sign is posted turn around and get back onto the highway. I have since had 2 more software updates to the car and it is still broken.
Additional Notes:
Vehicle had a software update. After software update the car can see all speed limit signs while driving except for 65 mph sign. Traveling into a town car will register 45 mph, 35 mph, 25 mph signs and update the max speed to reflect the speed limit. However 65 mph signs are completely ignored. Resulting in the max speed being the speed of the last sign passed. Ie leaving a town where speed limit goes from 35 to 45 and then finally to 65 the speed on the car will only register the 45 sign and thus driver is unable to set the cruise or use autopilot at the correct speed. Contact was made with the service department but was told it was there was inconsistency between what the camera is seeing versus what is posted in the navigation maps package. It was submitted for review and will be fixed in the future but until then the only way to use cruise control at 65 is to get off onto a side road where no speed limit sign is posted turn around and get back onto the highway. I have since had 2 more software updates to the car and it is still broken.
Mfg Campaign: 11582118
Recall Date: Apr 10, 2024
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11582184
Recall Date: Apr 10, 2024
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
In the Tesla Full Self-Drive adaptive cruise control system the set speed arbitrarily and abruptly drops from the set speed to 40 mph on an interstate highway. In other words, if set to 70 it will drop instantly to 40 mph for no reason.
Corrective Action:
In the Tesla Full Self-Drive adaptive cruise control system the set speed arbitrarily and abruptly drops from the set speed to 40 mph on an interstate highway. In other words, if set to 70 it will drop instantly to 40 mph for no reason.
Additional Notes:
In the Tesla Full Self-Drive adaptive cruise control system the set speed arbitrarily and abruptly drops from the set speed to 40 mph on an interstate highway. In other words, if set to 70 it will drop instantly to 40 mph for no reason.
Mfg Campaign: 11580378
Recall Date: Apr 1, 2024
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
In the Tesla Full Self-Drive adaptive cruise control system the set speed arbitrarily and abruptly drops from the set speed to 40 mph on an interstate highway. In other words, if set to 70 it will drop instantly to 40 mph for no reason.
Corrective Action:
In the Tesla Full Self-Drive adaptive cruise control system the set speed arbitrarily and abruptly drops from the set speed to 40 mph on an interstate highway. In other words, if set to 70 it will drop instantly to 40 mph for no reason.
Additional Notes:
In the Tesla Full Self-Drive adaptive cruise control system the set speed arbitrarily and abruptly drops from the set speed to 40 mph on an interstate highway. In other words, if set to 70 it will drop instantly to 40 mph for no reason.
Mfg Campaign: 11580378
Recall Date: Apr 1, 2024
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Unwanted Lane Assistance in Tesla Model Y made the car swerve to side. When I tried correcting it, the steering got hard to control and whole car swirled 360 degrees and hit shoulder rail. Brakes didn’t slow the car.
Corrective Action:
Unwanted Lane Assistance in Tesla Model Y made the car swerve to side. When I tried correcting it, the steering got hard to control and whole car swirled 360 degrees and hit shoulder rail. Brakes didn’t slow the car.
Additional Notes:
Unwanted Lane Assistance in Tesla Model Y made the car swerve to side. When I tried correcting it, the steering got hard to control and whole car swirled 360 degrees and hit shoulder rail. Brakes didn’t slow the car.
Mfg Campaign: 11580313
Recall Date: Mar 31, 2024
Tesla, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Unwanted Lane Assistance in Tesla Model Y made the car swerve to side. When I tried correcting it, the steering got hard to control and whole car swirled 360 degrees and hit shoulder rail. Brakes didn’t slow the car.
Corrective Action:
Unwanted Lane Assistance in Tesla Model Y made the car swerve to side. When I tried correcting it, the steering got hard to control and whole car swirled 360 degrees and hit shoulder rail. Brakes didn’t slow the car.
Additional Notes:
Unwanted Lane Assistance in Tesla Model Y made the car swerve to side. When I tried correcting it, the steering got hard to control and whole car swirled 360 degrees and hit shoulder rail. Brakes didn’t slow the car.
Mfg Campaign: 11580313
Recall Date: Mar 31, 2024
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Autopilot will suddenly start to slow down on highway and freeway speeds with no warning, this has happened more than 4 times. The last time that this happened me and my partner almost got rear-ended.
Corrective Action:
Autopilot will suddenly start to slow down on highway and freeway speeds with no warning, this has happened more than 4 times. The last time that this happened me and my partner almost got rear-ended.
Additional Notes:
Autopilot will suddenly start to slow down on highway and freeway speeds with no warning, this has happened more than 4 times. The last time that this happened me and my partner almost got rear-ended.
Mfg Campaign: 11580128
Recall Date: Mar 29, 2024
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Autopilot will suddenly start to slow down on highway and freeway speeds with no warning, this has happened more than 4 times. The last time that this happened me and my partner almost got rear-ended.
Corrective Action:
Autopilot will suddenly start to slow down on highway and freeway speeds with no warning, this has happened more than 4 times. The last time that this happened me and my partner almost got rear-ended.
Additional Notes:
Autopilot will suddenly start to slow down on highway and freeway speeds with no warning, this has happened more than 4 times. The last time that this happened me and my partner almost got rear-ended.
Mfg Campaign: 11580128
Recall Date: Mar 29, 2024
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was using the Summon feature and the vehicle scraped another car. The safety features that keep the vehicle from hitting an object did not work.
Corrective Action:
I was using the Summon feature and the vehicle scraped another car. The safety features that keep the vehicle from hitting an object did not work.
Additional Notes:
I was using the Summon feature and the vehicle scraped another car. The safety features that keep the vehicle from hitting an object did not work.
Mfg Campaign: 11579954
Recall Date: Mar 28, 2024
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The front license plate holder, which is attached to the vehicle with two strips of double-sided adhesive tape, became detached while driving on the highway. This occurred while driving on the highway without any prior collision or impact that could have caused such damage. The detachment resulted in damage to the vehicle’s paint on the bumper, dislodgement of the ultrasonic parking sensor, and the license plate holder itself flying off the vehicle. I have ordered a replacement plate at my expense. Safety Concerns: There was no prior warning or indication of instability of the license plate holder. Tesla’s provided literature does not include instructions for regular checks or maintenance of the plate frame, nor are there warnings against the potential risks of car washes on the adhesive’s integrity. Previous Incidents: Online forums and discussions among Tesla owners reveal multiple instances of similar occurrences, indicating a pattern that suggests a potential defect in the design or materials used for the license plate holder’s attachment. Response from Manufacturer: Upon contacting Tesla regarding the incident, I was informed that they consider this situation akin to a collision and hold me solely responsible for all repairs. Despite the availability of video footage and telemetry data from my vehicle that could confirm the absence of a collision, Tesla has declined to utilize these resources to investigate the incident further. Requested Action: I urge the NHTSA to consider the potential safety hazards posed by the detachment of the front license plate holder on Tesla vehicles. An investigation into the frequency and circumstances of these incidents could be warranted to ensure the safety of Tesla vehicle owners and the driving public.
Corrective Action:
The front license plate holder, which is attached to the vehicle with two strips of double-sided adhesive tape, became detached while driving on the highway. This occurred while driving on the highway without any prior collision or impact that could have caused such damage. The detachment resulted in damage to the vehicle’s paint on the bumper, dislodgement of the ultrasonic parking sensor, and the license plate holder itself flying off the vehicle. I have ordered a replacement plate at my expense. Safety Concerns: There was no prior warning or indication of instability of the license plate holder. Tesla’s provided literature does not include instructions for regular checks or maintenance of the plate frame, nor are there warnings against the potential risks of car washes on the adhesive’s integrity. Previous Incidents: Online forums and discussions among Tesla owners reveal multiple instances of similar occurrences, indicating a pattern that suggests a potential defect in the design or materials used for the license plate holder’s attachment. Response from Manufacturer: Upon contacting Tesla regarding the incident, I was informed that they consider this situation akin to a collision and hold me solely responsible for all repairs. Despite the availability of video footage and telemetry data from my vehicle that could confirm the absence of a collision, Tesla has declined to utilize these resources to investigate the incident further. Requested Action: I urge the NHTSA to consider the potential safety hazards posed by the detachment of the front license plate holder on Tesla vehicles. An investigation into the frequency and circumstances of these incidents could be warranted to ensure the safety of Tesla vehicle owners and the driving public.
Additional Notes:
The front license plate holder, which is attached to the vehicle with two strips of double-sided adhesive tape, became detached while driving on the highway. This occurred while driving on the highway without any prior collision or impact that could have caused such damage. The detachment resulted in damage to the vehicle’s paint on the bumper, dislodgement of the ultrasonic parking sensor, and the license plate holder itself flying off the vehicle. I have ordered a replacement plate at my expense. Safety Concerns: There was no prior warning or indication of instability of the license plate holder. Tesla’s provided literature does not include instructions for regular checks or maintenance of the plate frame, nor are there warnings against the potential risks of car washes on the adhesive’s integrity. Previous Incidents: Online forums and discussions among Tesla owners reveal multiple instances of similar occurrences, indicating a pattern that suggests a potential defect in the design or materials used for the license plate holder’s attachment. Response from Manufacturer: Upon contacting Tesla regarding the incident, I was informed that they consider this situation akin to a collision and hold me solely responsible for all repairs. Despite the availability of video footage and telemetry data from my vehicle that could confirm the absence of a collision, Tesla has declined to utilize these resources to investigate the incident further. Requested Action: I urge the NHTSA to consider the potential safety hazards posed by the detachment of the front license plate holder on Tesla vehicles. An investigation into the frequency and circumstances of these incidents could be warranted to ensure the safety of Tesla vehicle owners and the driving public.
Mfg Campaign: 11579727
Recall Date: Mar 27, 2024
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I was using Autopilot (adaptive cruise control) in the toll lane. The toll lane has stretches with double white lines that separate that lane from the other, regular freeway lanes. Drivers are not supposed to cross those double white lines. In some parts of toll lane, there are sections where drivers can merge in or out of the toll lane/carpool line into or from the regular freeway lane. As I was using Autopilot in the toll lane/carpool lane, the car suddenly veered at high speed to merge into the regular freeway lane rather than staying straight in the toll lane. I had to take control of the wheel to keep the car from veering into the adjacent regular freeway lane.
Corrective Action:
I was using Autopilot (adaptive cruise control) in the toll lane. The toll lane has stretches with double white lines that separate that lane from the other, regular freeway lanes. Drivers are not supposed to cross those double white lines. In some parts of toll lane, there are sections where drivers can merge in or out of the toll lane/carpool line into or from the regular freeway lane. As I was using Autopilot in the toll lane/carpool lane, the car suddenly veered at high speed to merge into the regular freeway lane rather than staying straight in the toll lane. I had to take control of the wheel to keep the car from veering into the adjacent regular freeway lane.
Additional Notes:
I was using Autopilot (adaptive cruise control) in the toll lane. The toll lane has stretches with double white lines that separate that lane from the other, regular freeway lanes. Drivers are not supposed to cross those double white lines. In some parts of toll lane, there are sections where drivers can merge in or out of the toll lane/carpool line into or from the regular freeway lane. As I was using Autopilot in the toll lane/carpool lane, the car suddenly veered at high speed to merge into the regular freeway lane rather than staying straight in the toll lane. I had to take control of the wheel to keep the car from veering into the adjacent regular freeway lane.
Mfg Campaign: 11578881
Recall Date: Mar 22, 2024
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Phantom braking while driving with Adaptive Cruise Control or on Autopilot.
Corrective Action:
Phantom braking while driving with Adaptive Cruise Control or on Autopilot.
Additional Notes:
Phantom braking while driving with Adaptive Cruise Control or on Autopilot.
Mfg Campaign: 11577762
Recall Date: Mar 16, 2024
Tesla, Inc.
Defect Description:
SEATS
Potential Consequences:
We bought a 2022 Tesla Y performance in August 2023. Love the car but customer service in the service center is and has been beyond horrible and frustrating. We had a back seat (driver side) panel that was not snapped in properly. In November 2023 we took it to a service center so they could fix it. They said they needed to order the part and they would send someone to come to our house to fix it. On 2 different occasions someone came to our house to fix it. The first service tech replaced the bottom piece but it wasn’t snapping in securely so he said they need to order the middle piece. The 2nd service tech came to the house and said they did not send him with the correct part and he will schedule an appt for us to come to the service center. We scheduled an appt to go to ant other service center (an hour away) and they had our car for a couple hours and gave us a loaner. When my husband went to pick it up they did not fix the panel and it was not snapped in correctly. We have a picture of it. They said they would have to order the part and schedule us to come back to fix it. We went back and they said it would be 2 hours and my husband was already waiting an hour. They did not fix it and we left. Very rude customer service.
Corrective Action:
We bought a 2022 Tesla Y performance in August 2023. Love the car but customer service in the service center is and has been beyond horrible and frustrating. We had a back seat (driver side) panel that was not snapped in properly. In November 2023 we took it to a service center so they could fix it. They said they needed to order the part and they would send someone to come to our house to fix it. On 2 different occasions someone came to our house to fix it. The first service tech replaced the bottom piece but it wasn’t snapping in securely so he said they need to order the middle piece. The 2nd service tech came to the house and said they did not send him with the correct part and he will schedule an appt for us to come to the service center. We scheduled an appt to go to ant other service center (an hour away) and they had our car for a couple hours and gave us a loaner. When my husband went to pick it up they did not fix the panel and it was not snapped in correctly. We have a picture of it. They said they would have to order the part and schedule us to come back to fix it. We went back and they said it would be 2 hours and my husband was already waiting an hour. They did not fix it and we left. Very rude customer service.
Additional Notes:
We bought a 2022 Tesla Y performance in August 2023. Love the car but customer service in the service center is and has been beyond horrible and frustrating. We had a back seat (driver side) panel that was not snapped in properly. In November 2023 we took it to a service center so they could fix it. They said they needed to order the part and they would send someone to come to our house to fix it. On 2 different occasions someone came to our house to fix it. The first service tech replaced the bottom piece but it wasn’t snapping in securely so he said they need to order the middle piece. The 2nd service tech came to the house and said they did not send him with the correct part and he will schedule an appt for us to come to the service center. We scheduled an appt to go to ant other service center (an hour away) and they had our car for a couple hours and gave us a loaner. When my husband went to pick it up they did not fix the panel and it was not snapped in correctly. We have a picture of it. They said they would have to order the part and schedule us to come back to fix it. We went back and they said it would be 2 hours and my husband was already waiting an hour. They did not fix it and we left. Very rude customer service.
Mfg Campaign: 11577814
Recall Date: Mar 16, 2024
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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