Complaints & Recalls
Official Safety Recalls - Important!
48 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-018
Recall Date: Dec 17, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-012
Recall Date: Jul 24, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-006
Recall Date: Feb 27, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and 2020-2023 Model Y vehicles. One or both taillights may intermittently fail to illuminate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-016
Recall Date: Nov 15, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3, 2020-2022 Model Y, and 2021-2022 Model S and Model X vehicles. The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-013
Recall Date: Sep 19, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2021 Model 3 and 2021 Model Y vehicles. The fisheye and narrow camera cable terminals were incorrectly installed in the cable harness connector, resulting in swapped camera views.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-17-007
Recall Date: May 9, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Apr 12, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Feb 4, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model 3, Model S, Model X, and 2020-2022 Model Y vehicles. A software error may cause a valve in the heat pump to open unintentionally and trap the refrigerant inside the evaporator, resulting in decreased defrosting performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-18-002
Recall Date: Feb 2, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-002
Recall Date: Feb 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y vehicles. The front and rear suspension knuckles may fracture, causing the suspension links to separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-31-004
Recall Date: Nov 21, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-00-004
Recall Date: Oct 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2021 Model Y and 2019-2021 Model 3 vehicles. The front suspension lateral link fasteners may loosen, allowing the lateral link to separate from the sub-frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-31-003
Recall Date: Oct 25, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2019-2021 Model 3 and 2020-2021 Model Y vehicles. The brake caliper bolts may be loose, allowing the brake caliper to separate and contact the wheel rim.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-33-002
Recall Date: May 25, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2020 Model 3 and 2019-2021 Model Y vehicles. One or both fasteners that secure the front seat shoulder belt to the b-pillar may not be properly attached.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-20-001
Recall Date: May 25, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2019-2021 Model Y vehicles. One or both fasteners that secure the left and right second row seat belt retractors may not be properly attached.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-20-002
Recall Date: May 25, 2021
Consumer Complaints
1.7K ComplaintsTesla, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
PARKING MY CAR WHEN I PRESSED THE BRAKE AND READY TO ENGAGE PARK , CAR ACCELERATED IN HIGH SPEED AND DROVE TO ISLAND AND TRYING TO CONTROL THE WHEEL WHILE MY FOOT STILL ON BREAK TO AVOID HITTING OTHER CARS ON THE PARKING LOT , HIT SOME CURBS WHICH CAUSE THE TIRE ON THE FRONT PASSENGER SIDE CAME OFF COMPLETELY WITH AXLE ATTACHED . THIS CAUSE THE CAR TO STOP AND DEPLOYED AIR BAG AND CAUGHT ON FIRE , THAT'S WHEN I IMMEDIATELY GOT OUT THE CAR. THE CAR MILEAGE IS 524 WHEN IT HAPPENED. MINOR BURN ON MY LEFT ARM FROM THE FIRE AND SORE SHOULDER LESS THAN 24 HOURS.
Corrective Action:
PARKING MY CAR WHEN I PRESSED THE BRAKE AND READY TO ENGAGE PARK , CAR ACCELERATED IN HIGH SPEED AND DROVE TO ISLAND AND TRYING TO CONTROL THE WHEEL WHILE MY FOOT STILL ON BREAK TO AVOID HITTING OTHER CARS ON THE PARKING LOT , HIT SOME CURBS WHICH CAUSE THE TIRE ON THE FRONT PASSENGER SIDE CAME OFF COMPLETELY WITH AXLE ATTACHED . THIS CAUSE THE CAR TO STOP AND DEPLOYED AIR BAG AND CAUGHT ON FIRE , THAT'S WHEN I IMMEDIATELY GOT OUT THE CAR. THE CAR MILEAGE IS 524 WHEN IT HAPPENED. MINOR BURN ON MY LEFT ARM FROM THE FIRE AND SORE SHOULDER LESS THAN 24 HOURS.
Additional Notes:
PARKING MY CAR WHEN I PRESSED THE BRAKE AND READY TO ENGAGE PARK , CAR ACCELERATED IN HIGH SPEED AND DROVE TO ISLAND AND TRYING TO CONTROL THE WHEEL WHILE MY FOOT STILL ON BREAK TO AVOID HITTING OTHER CARS ON THE PARKING LOT , HIT SOME CURBS WHICH CAUSE THE TIRE ON THE FRONT PASSENGER SIDE CAME OFF COMPLETELY WITH AXLE ATTACHED . THIS CAUSE THE CAR TO STOP AND DEPLOYED AIR BAG AND CAUGHT ON FIRE , THAT'S WHEN I IMMEDIATELY GOT OUT THE CAR. THE CAR MILEAGE IS 524 WHEN IT HAPPENED. MINOR BURN ON MY LEFT ARM FROM THE FIRE AND SORE SHOULDER LESS THAN 24 HOURS.
Mfg Campaign: 11407155
Recall Date: Apr 8, 2021
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
PARKING MY CAR WHEN I PRESSED THE BRAKE AND READY TO ENGAGE PARK , CAR ACCELERATED IN HIGH SPEED AND DROVE TO ISLAND AND TRYING TO CONTROL THE WHEEL WHILE MY FOOT STILL ON BREAK TO AVOID HITTING OTHER CARS ON THE PARKING LOT , HIT SOME CURBS WHICH CAUSE THE TIRE ON THE FRONT PASSENGER SIDE CAME OFF COMPLETELY WITH AXLE ATTACHED . THIS CAUSE THE CAR TO STOP AND DEPLOYED AIR BAG AND CAUGHT ON FIRE , THAT'S WHEN I IMMEDIATELY GOT OUT THE CAR. THE CAR MILEAGE IS 524 WHEN IT HAPPENED. MINOR BURN ON MY LEFT ARM FROM THE FIRE AND SORE SHOULDER LESS THAN 24 HOURS.
Corrective Action:
PARKING MY CAR WHEN I PRESSED THE BRAKE AND READY TO ENGAGE PARK , CAR ACCELERATED IN HIGH SPEED AND DROVE TO ISLAND AND TRYING TO CONTROL THE WHEEL WHILE MY FOOT STILL ON BREAK TO AVOID HITTING OTHER CARS ON THE PARKING LOT , HIT SOME CURBS WHICH CAUSE THE TIRE ON THE FRONT PASSENGER SIDE CAME OFF COMPLETELY WITH AXLE ATTACHED . THIS CAUSE THE CAR TO STOP AND DEPLOYED AIR BAG AND CAUGHT ON FIRE , THAT'S WHEN I IMMEDIATELY GOT OUT THE CAR. THE CAR MILEAGE IS 524 WHEN IT HAPPENED. MINOR BURN ON MY LEFT ARM FROM THE FIRE AND SORE SHOULDER LESS THAN 24 HOURS.
Additional Notes:
PARKING MY CAR WHEN I PRESSED THE BRAKE AND READY TO ENGAGE PARK , CAR ACCELERATED IN HIGH SPEED AND DROVE TO ISLAND AND TRYING TO CONTROL THE WHEEL WHILE MY FOOT STILL ON BREAK TO AVOID HITTING OTHER CARS ON THE PARKING LOT , HIT SOME CURBS WHICH CAUSE THE TIRE ON THE FRONT PASSENGER SIDE CAME OFF COMPLETELY WITH AXLE ATTACHED . THIS CAUSE THE CAR TO STOP AND DEPLOYED AIR BAG AND CAUGHT ON FIRE , THAT'S WHEN I IMMEDIATELY GOT OUT THE CAR. THE CAR MILEAGE IS 524 WHEN IT HAPPENED. MINOR BURN ON MY LEFT ARM FROM THE FIRE AND SORE SHOULDER LESS THAN 24 HOURS.
Mfg Campaign: 11407155
Recall Date: Apr 8, 2021
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
PARKING MY CAR WHEN I PRESSED THE BRAKE AND READY TO ENGAGE PARK , CAR ACCELERATED IN HIGH SPEED AND DROVE TO ISLAND AND TRYING TO CONTROL THE WHEEL WHILE MY FOOT STILL ON BREAK TO AVOID HITTING OTHER CARS ON THE PARKING LOT , HIT SOME CURBS WHICH CAUSE THE TIRE ON THE FRONT PASSENGER SIDE CAME OFF COMPLETELY WITH AXLE ATTACHED . THIS CAUSE THE CAR TO STOP AND DEPLOYED AIR BAG AND CAUGHT ON FIRE , THAT'S WHEN I IMMEDIATELY GOT OUT THE CAR. THE CAR MILEAGE IS 524 WHEN IT HAPPENED. MINOR BURN ON MY LEFT ARM FROM THE FIRE AND SORE SHOULDER LESS THAN 24 HOURS.
Corrective Action:
PARKING MY CAR WHEN I PRESSED THE BRAKE AND READY TO ENGAGE PARK , CAR ACCELERATED IN HIGH SPEED AND DROVE TO ISLAND AND TRYING TO CONTROL THE WHEEL WHILE MY FOOT STILL ON BREAK TO AVOID HITTING OTHER CARS ON THE PARKING LOT , HIT SOME CURBS WHICH CAUSE THE TIRE ON THE FRONT PASSENGER SIDE CAME OFF COMPLETELY WITH AXLE ATTACHED . THIS CAUSE THE CAR TO STOP AND DEPLOYED AIR BAG AND CAUGHT ON FIRE , THAT'S WHEN I IMMEDIATELY GOT OUT THE CAR. THE CAR MILEAGE IS 524 WHEN IT HAPPENED. MINOR BURN ON MY LEFT ARM FROM THE FIRE AND SORE SHOULDER LESS THAN 24 HOURS.
Additional Notes:
PARKING MY CAR WHEN I PRESSED THE BRAKE AND READY TO ENGAGE PARK , CAR ACCELERATED IN HIGH SPEED AND DROVE TO ISLAND AND TRYING TO CONTROL THE WHEEL WHILE MY FOOT STILL ON BREAK TO AVOID HITTING OTHER CARS ON THE PARKING LOT , HIT SOME CURBS WHICH CAUSE THE TIRE ON THE FRONT PASSENGER SIDE CAME OFF COMPLETELY WITH AXLE ATTACHED . THIS CAUSE THE CAR TO STOP AND DEPLOYED AIR BAG AND CAUGHT ON FIRE , THAT'S WHEN I IMMEDIATELY GOT OUT THE CAR. THE CAR MILEAGE IS 524 WHEN IT HAPPENED. MINOR BURN ON MY LEFT ARM FROM THE FIRE AND SORE SHOULDER LESS THAN 24 HOURS.
Mfg Campaign: 11407155
Recall Date: Apr 8, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1.SCREEN FROZE. WHEN REBOOTED WHILE DRIVING BY PRESSING BOTH SCROLL BUTTONS, THE SCREEN WENT BLACK AND COULD NOT ACCESS ANY INFORMATION OR FUNCTIONS ON THE SCREEN. PUT THE CAR INTO PARK TO FIX THE ISSUE BUT THEN COULD NOT CHANGE TO DRIVE FOR A MINUTE BECAUSE THE GEAR CHANGE LEVER WOULDN'T RESPOND. 2. THE CAR DOES NOT STAY IN ITS LANE WHEN USING AUTOPILOT DURING THE DAYTIME ON A WELL MARKED FREEWAY WITH CLEAR LANE MARKINGS. THE CAR KEPT ON CROSSING LANE MARKERS.
Corrective Action:
1.SCREEN FROZE. WHEN REBOOTED WHILE DRIVING BY PRESSING BOTH SCROLL BUTTONS, THE SCREEN WENT BLACK AND COULD NOT ACCESS ANY INFORMATION OR FUNCTIONS ON THE SCREEN. PUT THE CAR INTO PARK TO FIX THE ISSUE BUT THEN COULD NOT CHANGE TO DRIVE FOR A MINUTE BECAUSE THE GEAR CHANGE LEVER WOULDN'T RESPOND. 2. THE CAR DOES NOT STAY IN ITS LANE WHEN USING AUTOPILOT DURING THE DAYTIME ON A WELL MARKED FREEWAY WITH CLEAR LANE MARKINGS. THE CAR KEPT ON CROSSING LANE MARKERS.
Additional Notes:
1.SCREEN FROZE. WHEN REBOOTED WHILE DRIVING BY PRESSING BOTH SCROLL BUTTONS, THE SCREEN WENT BLACK AND COULD NOT ACCESS ANY INFORMATION OR FUNCTIONS ON THE SCREEN. PUT THE CAR INTO PARK TO FIX THE ISSUE BUT THEN COULD NOT CHANGE TO DRIVE FOR A MINUTE BECAUSE THE GEAR CHANGE LEVER WOULDN'T RESPOND. 2. THE CAR DOES NOT STAY IN ITS LANE WHEN USING AUTOPILOT DURING THE DAYTIME ON A WELL MARKED FREEWAY WITH CLEAR LANE MARKINGS. THE CAR KEPT ON CROSSING LANE MARKERS.
Mfg Campaign: 11406627
Recall Date: Apr 6, 2021
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
1.SCREEN FROZE. WHEN REBOOTED WHILE DRIVING BY PRESSING BOTH SCROLL BUTTONS, THE SCREEN WENT BLACK AND COULD NOT ACCESS ANY INFORMATION OR FUNCTIONS ON THE SCREEN. PUT THE CAR INTO PARK TO FIX THE ISSUE BUT THEN COULD NOT CHANGE TO DRIVE FOR A MINUTE BECAUSE THE GEAR CHANGE LEVER WOULDN'T RESPOND. 2. THE CAR DOES NOT STAY IN ITS LANE WHEN USING AUTOPILOT DURING THE DAYTIME ON A WELL MARKED FREEWAY WITH CLEAR LANE MARKINGS. THE CAR KEPT ON CROSSING LANE MARKERS.
Corrective Action:
1.SCREEN FROZE. WHEN REBOOTED WHILE DRIVING BY PRESSING BOTH SCROLL BUTTONS, THE SCREEN WENT BLACK AND COULD NOT ACCESS ANY INFORMATION OR FUNCTIONS ON THE SCREEN. PUT THE CAR INTO PARK TO FIX THE ISSUE BUT THEN COULD NOT CHANGE TO DRIVE FOR A MINUTE BECAUSE THE GEAR CHANGE LEVER WOULDN'T RESPOND. 2. THE CAR DOES NOT STAY IN ITS LANE WHEN USING AUTOPILOT DURING THE DAYTIME ON A WELL MARKED FREEWAY WITH CLEAR LANE MARKINGS. THE CAR KEPT ON CROSSING LANE MARKERS.
Additional Notes:
1.SCREEN FROZE. WHEN REBOOTED WHILE DRIVING BY PRESSING BOTH SCROLL BUTTONS, THE SCREEN WENT BLACK AND COULD NOT ACCESS ANY INFORMATION OR FUNCTIONS ON THE SCREEN. PUT THE CAR INTO PARK TO FIX THE ISSUE BUT THEN COULD NOT CHANGE TO DRIVE FOR A MINUTE BECAUSE THE GEAR CHANGE LEVER WOULDN'T RESPOND. 2. THE CAR DOES NOT STAY IN ITS LANE WHEN USING AUTOPILOT DURING THE DAYTIME ON A WELL MARKED FREEWAY WITH CLEAR LANE MARKINGS. THE CAR KEPT ON CROSSING LANE MARKERS.
Mfg Campaign: 11406627
Recall Date: Apr 6, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THESE ARE ADDITIONAL COMMENTS REGARDING COMPLAINTS NUMBERS 11406321 AND 11406325. SINCE THAT TIME WE HAVE HAD INCREASINGLY FREQUENT PROBLEMS WITH THE PHONE KEYS ON MULTIPLE PHONES. MY SUSPICION IS THAT THE PROBLEM I INITIALLY REPORTED IN CASE NUMBER 11406321 WAS CAUSED BY LOSS OF COMMUNICATION OF THAT PHONE. I HAVE NEVER BEEN ABLE TO RE-ESTABLISH THAT PHONE AS A PHONE KEY, AND WE ARE NOW EXPERIENCING PROBLEMS WITH MULTIPLE PHONES. I MOST STRONGLY BELIEVE THAT THERE IS A HUGE SAFETY ISSUE WITH THE PHONE KEYS. FAILURE OF THAT BLUETOOTH CONNECTION WOULD RESULT IN THE IMMEDIATE STOPPING OF THE VEHICLE.
Corrective Action:
THESE ARE ADDITIONAL COMMENTS REGARDING COMPLAINTS NUMBERS 11406321 AND 11406325. SINCE THAT TIME WE HAVE HAD INCREASINGLY FREQUENT PROBLEMS WITH THE PHONE KEYS ON MULTIPLE PHONES. MY SUSPICION IS THAT THE PROBLEM I INITIALLY REPORTED IN CASE NUMBER 11406321 WAS CAUSED BY LOSS OF COMMUNICATION OF THAT PHONE. I HAVE NEVER BEEN ABLE TO RE-ESTABLISH THAT PHONE AS A PHONE KEY, AND WE ARE NOW EXPERIENCING PROBLEMS WITH MULTIPLE PHONES. I MOST STRONGLY BELIEVE THAT THERE IS A HUGE SAFETY ISSUE WITH THE PHONE KEYS. FAILURE OF THAT BLUETOOTH CONNECTION WOULD RESULT IN THE IMMEDIATE STOPPING OF THE VEHICLE.
Additional Notes:
THESE ARE ADDITIONAL COMMENTS REGARDING COMPLAINTS NUMBERS 11406321 AND 11406325. SINCE THAT TIME WE HAVE HAD INCREASINGLY FREQUENT PROBLEMS WITH THE PHONE KEYS ON MULTIPLE PHONES. MY SUSPICION IS THAT THE PROBLEM I INITIALLY REPORTED IN CASE NUMBER 11406321 WAS CAUSED BY LOSS OF COMMUNICATION OF THAT PHONE. I HAVE NEVER BEEN ABLE TO RE-ESTABLISH THAT PHONE AS A PHONE KEY, AND WE ARE NOW EXPERIENCING PROBLEMS WITH MULTIPLE PHONES. I MOST STRONGLY BELIEVE THAT THERE IS A HUGE SAFETY ISSUE WITH THE PHONE KEYS. FAILURE OF THAT BLUETOOTH CONNECTION WOULD RESULT IN THE IMMEDIATE STOPPING OF THE VEHICLE.
Mfg Campaign: 11406632
Recall Date: Apr 6, 2021
Tesla, Inc.
Defect Description:
ENGINE
Potential Consequences:
THESE ARE ADDITIONAL COMMENTS REGARDING COMPLAINTS NUMBERS 11406321 AND 11406325. SINCE THAT TIME WE HAVE HAD INCREASINGLY FREQUENT PROBLEMS WITH THE PHONE KEYS ON MULTIPLE PHONES. MY SUSPICION IS THAT THE PROBLEM I INITIALLY REPORTED IN CASE NUMBER 11406321 WAS CAUSED BY LOSS OF COMMUNICATION OF THAT PHONE. I HAVE NEVER BEEN ABLE TO RE-ESTABLISH THAT PHONE AS A PHONE KEY, AND WE ARE NOW EXPERIENCING PROBLEMS WITH MULTIPLE PHONES. I MOST STRONGLY BELIEVE THAT THERE IS A HUGE SAFETY ISSUE WITH THE PHONE KEYS. FAILURE OF THAT BLUETOOTH CONNECTION WOULD RESULT IN THE IMMEDIATE STOPPING OF THE VEHICLE.
Corrective Action:
THESE ARE ADDITIONAL COMMENTS REGARDING COMPLAINTS NUMBERS 11406321 AND 11406325. SINCE THAT TIME WE HAVE HAD INCREASINGLY FREQUENT PROBLEMS WITH THE PHONE KEYS ON MULTIPLE PHONES. MY SUSPICION IS THAT THE PROBLEM I INITIALLY REPORTED IN CASE NUMBER 11406321 WAS CAUSED BY LOSS OF COMMUNICATION OF THAT PHONE. I HAVE NEVER BEEN ABLE TO RE-ESTABLISH THAT PHONE AS A PHONE KEY, AND WE ARE NOW EXPERIENCING PROBLEMS WITH MULTIPLE PHONES. I MOST STRONGLY BELIEVE THAT THERE IS A HUGE SAFETY ISSUE WITH THE PHONE KEYS. FAILURE OF THAT BLUETOOTH CONNECTION WOULD RESULT IN THE IMMEDIATE STOPPING OF THE VEHICLE.
Additional Notes:
THESE ARE ADDITIONAL COMMENTS REGARDING COMPLAINTS NUMBERS 11406321 AND 11406325. SINCE THAT TIME WE HAVE HAD INCREASINGLY FREQUENT PROBLEMS WITH THE PHONE KEYS ON MULTIPLE PHONES. MY SUSPICION IS THAT THE PROBLEM I INITIALLY REPORTED IN CASE NUMBER 11406321 WAS CAUSED BY LOSS OF COMMUNICATION OF THAT PHONE. I HAVE NEVER BEEN ABLE TO RE-ESTABLISH THAT PHONE AS A PHONE KEY, AND WE ARE NOW EXPERIENCING PROBLEMS WITH MULTIPLE PHONES. I MOST STRONGLY BELIEVE THAT THERE IS A HUGE SAFETY ISSUE WITH THE PHONE KEYS. FAILURE OF THAT BLUETOOTH CONNECTION WOULD RESULT IN THE IMMEDIATE STOPPING OF THE VEHICLE.
Mfg Campaign: 11406632
Recall Date: Apr 6, 2021
Tesla, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THESE ARE ADDITIONAL COMMENTS REGARDING COMPLAINTS NUMBERS 11406321 AND 11406325. SINCE THAT TIME WE HAVE HAD INCREASINGLY FREQUENT PROBLEMS WITH THE PHONE KEYS ON MULTIPLE PHONES. MY SUSPICION IS THAT THE PROBLEM I INITIALLY REPORTED IN CASE NUMBER 11406321 WAS CAUSED BY LOSS OF COMMUNICATION OF THAT PHONE. I HAVE NEVER BEEN ABLE TO RE-ESTABLISH THAT PHONE AS A PHONE KEY, AND WE ARE NOW EXPERIENCING PROBLEMS WITH MULTIPLE PHONES. I MOST STRONGLY BELIEVE THAT THERE IS A HUGE SAFETY ISSUE WITH THE PHONE KEYS. FAILURE OF THAT BLUETOOTH CONNECTION WOULD RESULT IN THE IMMEDIATE STOPPING OF THE VEHICLE.
Corrective Action:
THESE ARE ADDITIONAL COMMENTS REGARDING COMPLAINTS NUMBERS 11406321 AND 11406325. SINCE THAT TIME WE HAVE HAD INCREASINGLY FREQUENT PROBLEMS WITH THE PHONE KEYS ON MULTIPLE PHONES. MY SUSPICION IS THAT THE PROBLEM I INITIALLY REPORTED IN CASE NUMBER 11406321 WAS CAUSED BY LOSS OF COMMUNICATION OF THAT PHONE. I HAVE NEVER BEEN ABLE TO RE-ESTABLISH THAT PHONE AS A PHONE KEY, AND WE ARE NOW EXPERIENCING PROBLEMS WITH MULTIPLE PHONES. I MOST STRONGLY BELIEVE THAT THERE IS A HUGE SAFETY ISSUE WITH THE PHONE KEYS. FAILURE OF THAT BLUETOOTH CONNECTION WOULD RESULT IN THE IMMEDIATE STOPPING OF THE VEHICLE.
Additional Notes:
THESE ARE ADDITIONAL COMMENTS REGARDING COMPLAINTS NUMBERS 11406321 AND 11406325. SINCE THAT TIME WE HAVE HAD INCREASINGLY FREQUENT PROBLEMS WITH THE PHONE KEYS ON MULTIPLE PHONES. MY SUSPICION IS THAT THE PROBLEM I INITIALLY REPORTED IN CASE NUMBER 11406321 WAS CAUSED BY LOSS OF COMMUNICATION OF THAT PHONE. I HAVE NEVER BEEN ABLE TO RE-ESTABLISH THAT PHONE AS A PHONE KEY, AND WE ARE NOW EXPERIENCING PROBLEMS WITH MULTIPLE PHONES. I MOST STRONGLY BELIEVE THAT THERE IS A HUGE SAFETY ISSUE WITH THE PHONE KEYS. FAILURE OF THAT BLUETOOTH CONNECTION WOULD RESULT IN THE IMMEDIATE STOPPING OF THE VEHICLE.
Mfg Campaign: 11406632
Recall Date: Apr 6, 2021
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
HERE IS A 2021 TESLA MODEL Y IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39612087?TENANT=US&ROWNUMBER=3 IT HAS BEEN IN A ROLLOVER AND IT LOOKS AS THOUGH THE OCCUPANTS WERE INJURED. THE FRONT SUSPENSION HAS SNAPPED OFF AND IT IS MOST PROBABLE THAT THIS WAS THE CAUSE OF THE ROLLOVER RATHER THAN DAMAGE CAUSED BY THE CRASH. MOST ALARMINGLY THE BASE OF THE STEERING KNUCKLE HAS CRACKED APART LEAVING HALF OF THE MOUNTING POINT STILL ATTACHED TO THE LOWER BALL JOINT. AN EXPANDED IMAGE OF THIS COMPONENT IS PROVIDED WITH THIS SUBMISSION. IT IS OBVIOUS THAT TESLA IS USING LOW QUALITY AND UNSAFE COMPONENTS ON THE CRITICAL SUSPENSION AND STEERING ASSEMBLIES. THE JUNKYARDS ARE FILLING UP WITH LATE MODEL TESLAS THAT STILL HAVE ABSURDLY WEAK SUSPENSION GIBLETS. PLEASE ASK THEM NICELY TO FIX THIS OR BETTER YET BAN THE WRETCHED THINGS FROM LEAVING THE TENT FACTORY. THANK YOU FOR YOUR ATTENTION. KEEF
Corrective Action:
HERE IS A 2021 TESLA MODEL Y IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39612087?TENANT=US&ROWNUMBER=3 IT HAS BEEN IN A ROLLOVER AND IT LOOKS AS THOUGH THE OCCUPANTS WERE INJURED. THE FRONT SUSPENSION HAS SNAPPED OFF AND IT IS MOST PROBABLE THAT THIS WAS THE CAUSE OF THE ROLLOVER RATHER THAN DAMAGE CAUSED BY THE CRASH. MOST ALARMINGLY THE BASE OF THE STEERING KNUCKLE HAS CRACKED APART LEAVING HALF OF THE MOUNTING POINT STILL ATTACHED TO THE LOWER BALL JOINT. AN EXPANDED IMAGE OF THIS COMPONENT IS PROVIDED WITH THIS SUBMISSION. IT IS OBVIOUS THAT TESLA IS USING LOW QUALITY AND UNSAFE COMPONENTS ON THE CRITICAL SUSPENSION AND STEERING ASSEMBLIES. THE JUNKYARDS ARE FILLING UP WITH LATE MODEL TESLAS THAT STILL HAVE ABSURDLY WEAK SUSPENSION GIBLETS. PLEASE ASK THEM NICELY TO FIX THIS OR BETTER YET BAN THE WRETCHED THINGS FROM LEAVING THE TENT FACTORY. THANK YOU FOR YOUR ATTENTION. KEEF
Additional Notes:
HERE IS A 2021 TESLA MODEL Y IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39612087?TENANT=US&ROWNUMBER=3 IT HAS BEEN IN A ROLLOVER AND IT LOOKS AS THOUGH THE OCCUPANTS WERE INJURED. THE FRONT SUSPENSION HAS SNAPPED OFF AND IT IS MOST PROBABLE THAT THIS WAS THE CAUSE OF THE ROLLOVER RATHER THAN DAMAGE CAUSED BY THE CRASH. MOST ALARMINGLY THE BASE OF THE STEERING KNUCKLE HAS CRACKED APART LEAVING HALF OF THE MOUNTING POINT STILL ATTACHED TO THE LOWER BALL JOINT. AN EXPANDED IMAGE OF THIS COMPONENT IS PROVIDED WITH THIS SUBMISSION. IT IS OBVIOUS THAT TESLA IS USING LOW QUALITY AND UNSAFE COMPONENTS ON THE CRITICAL SUSPENSION AND STEERING ASSEMBLIES. THE JUNKYARDS ARE FILLING UP WITH LATE MODEL TESLAS THAT STILL HAVE ABSURDLY WEAK SUSPENSION GIBLETS. PLEASE ASK THEM NICELY TO FIX THIS OR BETTER YET BAN THE WRETCHED THINGS FROM LEAVING THE TENT FACTORY. THANK YOU FOR YOUR ATTENTION. KEEF
Mfg Campaign: 11406775
Recall Date: Apr 6, 2021
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
HERE IS A 2021 TESLA MODEL Y IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39612087?TENANT=US&ROWNUMBER=3 IT HAS BEEN IN A ROLLOVER AND IT LOOKS AS THOUGH THE OCCUPANTS WERE INJURED. THE FRONT SUSPENSION HAS SNAPPED OFF AND IT IS MOST PROBABLE THAT THIS WAS THE CAUSE OF THE ROLLOVER RATHER THAN DAMAGE CAUSED BY THE CRASH. MOST ALARMINGLY THE BASE OF THE STEERING KNUCKLE HAS CRACKED APART LEAVING HALF OF THE MOUNTING POINT STILL ATTACHED TO THE LOWER BALL JOINT. AN EXPANDED IMAGE OF THIS COMPONENT IS PROVIDED WITH THIS SUBMISSION. IT IS OBVIOUS THAT TESLA IS USING LOW QUALITY AND UNSAFE COMPONENTS ON THE CRITICAL SUSPENSION AND STEERING ASSEMBLIES. THE JUNKYARDS ARE FILLING UP WITH LATE MODEL TESLAS THAT STILL HAVE ABSURDLY WEAK SUSPENSION GIBLETS. PLEASE ASK THEM NICELY TO FIX THIS OR BETTER YET BAN THE WRETCHED THINGS FROM LEAVING THE TENT FACTORY. THANK YOU FOR YOUR ATTENTION. KEEF
Corrective Action:
HERE IS A 2021 TESLA MODEL Y IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39612087?TENANT=US&ROWNUMBER=3 IT HAS BEEN IN A ROLLOVER AND IT LOOKS AS THOUGH THE OCCUPANTS WERE INJURED. THE FRONT SUSPENSION HAS SNAPPED OFF AND IT IS MOST PROBABLE THAT THIS WAS THE CAUSE OF THE ROLLOVER RATHER THAN DAMAGE CAUSED BY THE CRASH. MOST ALARMINGLY THE BASE OF THE STEERING KNUCKLE HAS CRACKED APART LEAVING HALF OF THE MOUNTING POINT STILL ATTACHED TO THE LOWER BALL JOINT. AN EXPANDED IMAGE OF THIS COMPONENT IS PROVIDED WITH THIS SUBMISSION. IT IS OBVIOUS THAT TESLA IS USING LOW QUALITY AND UNSAFE COMPONENTS ON THE CRITICAL SUSPENSION AND STEERING ASSEMBLIES. THE JUNKYARDS ARE FILLING UP WITH LATE MODEL TESLAS THAT STILL HAVE ABSURDLY WEAK SUSPENSION GIBLETS. PLEASE ASK THEM NICELY TO FIX THIS OR BETTER YET BAN THE WRETCHED THINGS FROM LEAVING THE TENT FACTORY. THANK YOU FOR YOUR ATTENTION. KEEF
Additional Notes:
HERE IS A 2021 TESLA MODEL Y IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39612087?TENANT=US&ROWNUMBER=3 IT HAS BEEN IN A ROLLOVER AND IT LOOKS AS THOUGH THE OCCUPANTS WERE INJURED. THE FRONT SUSPENSION HAS SNAPPED OFF AND IT IS MOST PROBABLE THAT THIS WAS THE CAUSE OF THE ROLLOVER RATHER THAN DAMAGE CAUSED BY THE CRASH. MOST ALARMINGLY THE BASE OF THE STEERING KNUCKLE HAS CRACKED APART LEAVING HALF OF THE MOUNTING POINT STILL ATTACHED TO THE LOWER BALL JOINT. AN EXPANDED IMAGE OF THIS COMPONENT IS PROVIDED WITH THIS SUBMISSION. IT IS OBVIOUS THAT TESLA IS USING LOW QUALITY AND UNSAFE COMPONENTS ON THE CRITICAL SUSPENSION AND STEERING ASSEMBLIES. THE JUNKYARDS ARE FILLING UP WITH LATE MODEL TESLAS THAT STILL HAVE ABSURDLY WEAK SUSPENSION GIBLETS. PLEASE ASK THEM NICELY TO FIX THIS OR BETTER YET BAN THE WRETCHED THINGS FROM LEAVING THE TENT FACTORY. THANK YOU FOR YOUR ATTENTION. KEEF
Mfg Campaign: 11406775
Recall Date: Apr 6, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON MULTIPLE OCCASIONS WE HAVE LOST COMMUNICATIONS WITH THE VEHICLE THROUGH THE TESLA PHONE APP. THE PROBLEM EXISTS FOR THREE DIFFERENT PHONES OF TWO DIFFERENT MODELS. WE HAVE USUALLY BEEN ABLE TO RE-ESTABLISH COMMUNICATIONS THROUGH THE TESLA PROCEDURES, BUT NOT ALWAYS. ON ALL BUT ONE OF THOSE OCCASIONS THE VEHICLE WAS STATIONARY AND WE WERE ABLE TO USE A KEY CARD TO CONTINUE. BUT ON ONE OCCASION, WHILE MAKING A U-TURN ON A SIDE STREET, THE CAR JUST STOPPED MOVING, PARTIALLY BLOCKING THE STREET. WE HAD LOST COMMUNICATIONS WITH THE PHONE APP. AFTER RECOVERING WITH A KEY CARD WE WENT STRAIGHT TO THE DEALER. EXAMINING THE SOFTWARE, THEY CLAIMED THAT I HAD HIT THE 'PARK' BUTTON WHILE MOVING. FIRST, I WOULD HAVE HAD NO REASON TO DO SO. SECOND, I KNOW OF NO VEHICLE THAT WOULD NOT BLOCK ANY ATTEMPT TO ENTER PARK WHILE MOVING. THIRD, IT KILLED ALL COMMUNICATION WITH THE VEHICLE, WHILE MOVING, LEAVING IT STRANDED IN THE MIDDLE OF THE STREET.
Corrective Action:
ON MULTIPLE OCCASIONS WE HAVE LOST COMMUNICATIONS WITH THE VEHICLE THROUGH THE TESLA PHONE APP. THE PROBLEM EXISTS FOR THREE DIFFERENT PHONES OF TWO DIFFERENT MODELS. WE HAVE USUALLY BEEN ABLE TO RE-ESTABLISH COMMUNICATIONS THROUGH THE TESLA PROCEDURES, BUT NOT ALWAYS. ON ALL BUT ONE OF THOSE OCCASIONS THE VEHICLE WAS STATIONARY AND WE WERE ABLE TO USE A KEY CARD TO CONTINUE. BUT ON ONE OCCASION, WHILE MAKING A U-TURN ON A SIDE STREET, THE CAR JUST STOPPED MOVING, PARTIALLY BLOCKING THE STREET. WE HAD LOST COMMUNICATIONS WITH THE PHONE APP. AFTER RECOVERING WITH A KEY CARD WE WENT STRAIGHT TO THE DEALER. EXAMINING THE SOFTWARE, THEY CLAIMED THAT I HAD HIT THE 'PARK' BUTTON WHILE MOVING. FIRST, I WOULD HAVE HAD NO REASON TO DO SO. SECOND, I KNOW OF NO VEHICLE THAT WOULD NOT BLOCK ANY ATTEMPT TO ENTER PARK WHILE MOVING. THIRD, IT KILLED ALL COMMUNICATION WITH THE VEHICLE, WHILE MOVING, LEAVING IT STRANDED IN THE MIDDLE OF THE STREET.
Additional Notes:
ON MULTIPLE OCCASIONS WE HAVE LOST COMMUNICATIONS WITH THE VEHICLE THROUGH THE TESLA PHONE APP. THE PROBLEM EXISTS FOR THREE DIFFERENT PHONES OF TWO DIFFERENT MODELS. WE HAVE USUALLY BEEN ABLE TO RE-ESTABLISH COMMUNICATIONS THROUGH THE TESLA PROCEDURES, BUT NOT ALWAYS. ON ALL BUT ONE OF THOSE OCCASIONS THE VEHICLE WAS STATIONARY AND WE WERE ABLE TO USE A KEY CARD TO CONTINUE. BUT ON ONE OCCASION, WHILE MAKING A U-TURN ON A SIDE STREET, THE CAR JUST STOPPED MOVING, PARTIALLY BLOCKING THE STREET. WE HAD LOST COMMUNICATIONS WITH THE PHONE APP. AFTER RECOVERING WITH A KEY CARD WE WENT STRAIGHT TO THE DEALER. EXAMINING THE SOFTWARE, THEY CLAIMED THAT I HAD HIT THE 'PARK' BUTTON WHILE MOVING. FIRST, I WOULD HAVE HAD NO REASON TO DO SO. SECOND, I KNOW OF NO VEHICLE THAT WOULD NOT BLOCK ANY ATTEMPT TO ENTER PARK WHILE MOVING. THIRD, IT KILLED ALL COMMUNICATION WITH THE VEHICLE, WHILE MOVING, LEAVING IT STRANDED IN THE MIDDLE OF THE STREET.
Mfg Campaign: 11406321
Recall Date: Apr 4, 2021
Tesla, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
ON MULTIPLE OCCASIONS WE HAVE LOST COMMUNICATIONS WITH THE VEHICLE THROUGH THE TESLA PHONE APP. THE PROBLEM EXISTS FOR THREE DIFFERENT PHONES OF TWO DIFFERENT MODELS. WE HAVE USUALLY BEEN ABLE TO RE-ESTABLISH COMMUNICATIONS THROUGH THE TESLA PROCEDURES, BUT NOT ALWAYS. ON ALL BUT ONE OF THOSE OCCASIONS THE VEHICLE WAS STATIONARY AND WE WERE ABLE TO USE A KEY CARD TO CONTINUE. BUT ON ONE OCCASION, WHILE MAKING A U-TURN ON A SIDE STREET, THE CAR JUST STOPPED MOVING, PARTIALLY BLOCKING THE STREET. WE HAD LOST COMMUNICATIONS WITH THE PHONE APP. AFTER RECOVERING WITH A KEY CARD WE WENT STRAIGHT TO THE DEALER. EXAMINING THE SOFTWARE, THEY CLAIMED THAT I HAD HIT THE 'PARK' BUTTON WHILE MOVING. FIRST, I WOULD HAVE HAD NO REASON TO DO SO. SECOND, I KNOW OF NO VEHICLE THAT WOULD NOT BLOCK ANY ATTEMPT TO ENTER PARK WHILE MOVING. THIRD, IT KILLED ALL COMMUNICATION WITH THE VEHICLE, WHILE MOVING, LEAVING IT STRANDED IN THE MIDDLE OF THE STREET.
Corrective Action:
ON MULTIPLE OCCASIONS WE HAVE LOST COMMUNICATIONS WITH THE VEHICLE THROUGH THE TESLA PHONE APP. THE PROBLEM EXISTS FOR THREE DIFFERENT PHONES OF TWO DIFFERENT MODELS. WE HAVE USUALLY BEEN ABLE TO RE-ESTABLISH COMMUNICATIONS THROUGH THE TESLA PROCEDURES, BUT NOT ALWAYS. ON ALL BUT ONE OF THOSE OCCASIONS THE VEHICLE WAS STATIONARY AND WE WERE ABLE TO USE A KEY CARD TO CONTINUE. BUT ON ONE OCCASION, WHILE MAKING A U-TURN ON A SIDE STREET, THE CAR JUST STOPPED MOVING, PARTIALLY BLOCKING THE STREET. WE HAD LOST COMMUNICATIONS WITH THE PHONE APP. AFTER RECOVERING WITH A KEY CARD WE WENT STRAIGHT TO THE DEALER. EXAMINING THE SOFTWARE, THEY CLAIMED THAT I HAD HIT THE 'PARK' BUTTON WHILE MOVING. FIRST, I WOULD HAVE HAD NO REASON TO DO SO. SECOND, I KNOW OF NO VEHICLE THAT WOULD NOT BLOCK ANY ATTEMPT TO ENTER PARK WHILE MOVING. THIRD, IT KILLED ALL COMMUNICATION WITH THE VEHICLE, WHILE MOVING, LEAVING IT STRANDED IN THE MIDDLE OF THE STREET.
Additional Notes:
ON MULTIPLE OCCASIONS WE HAVE LOST COMMUNICATIONS WITH THE VEHICLE THROUGH THE TESLA PHONE APP. THE PROBLEM EXISTS FOR THREE DIFFERENT PHONES OF TWO DIFFERENT MODELS. WE HAVE USUALLY BEEN ABLE TO RE-ESTABLISH COMMUNICATIONS THROUGH THE TESLA PROCEDURES, BUT NOT ALWAYS. ON ALL BUT ONE OF THOSE OCCASIONS THE VEHICLE WAS STATIONARY AND WE WERE ABLE TO USE A KEY CARD TO CONTINUE. BUT ON ONE OCCASION, WHILE MAKING A U-TURN ON A SIDE STREET, THE CAR JUST STOPPED MOVING, PARTIALLY BLOCKING THE STREET. WE HAD LOST COMMUNICATIONS WITH THE PHONE APP. AFTER RECOVERING WITH A KEY CARD WE WENT STRAIGHT TO THE DEALER. EXAMINING THE SOFTWARE, THEY CLAIMED THAT I HAD HIT THE 'PARK' BUTTON WHILE MOVING. FIRST, I WOULD HAVE HAD NO REASON TO DO SO. SECOND, I KNOW OF NO VEHICLE THAT WOULD NOT BLOCK ANY ATTEMPT TO ENTER PARK WHILE MOVING. THIRD, IT KILLED ALL COMMUNICATION WITH THE VEHICLE, WHILE MOVING, LEAVING IT STRANDED IN THE MIDDLE OF THE STREET.
Mfg Campaign: 11406321
Recall Date: Apr 4, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THESE ARE ADDITIONAL COMMENTS REGARDING COMPLAIN NUMBER 11406321. WE DID HAVE TO SHIFT INTO PARK IN ORDER TO USE THE KEY CARD. THAT IS NORMAL AND EXPECTED.
Corrective Action:
THESE ARE ADDITIONAL COMMENTS REGARDING COMPLAIN NUMBER 11406321. WE DID HAVE TO SHIFT INTO PARK IN ORDER TO USE THE KEY CARD. THAT IS NORMAL AND EXPECTED.
Additional Notes:
THESE ARE ADDITIONAL COMMENTS REGARDING COMPLAIN NUMBER 11406321. WE DID HAVE TO SHIFT INTO PARK IN ORDER TO USE THE KEY CARD. THAT IS NORMAL AND EXPECTED.
Mfg Campaign: 11406325
Recall Date: Apr 4, 2021
Tesla, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THESE ARE ADDITIONAL COMMENTS REGARDING COMPLAIN NUMBER 11406321. WE DID HAVE TO SHIFT INTO PARK IN ORDER TO USE THE KEY CARD. THAT IS NORMAL AND EXPECTED.
Corrective Action:
THESE ARE ADDITIONAL COMMENTS REGARDING COMPLAIN NUMBER 11406321. WE DID HAVE TO SHIFT INTO PARK IN ORDER TO USE THE KEY CARD. THAT IS NORMAL AND EXPECTED.
Additional Notes:
THESE ARE ADDITIONAL COMMENTS REGARDING COMPLAIN NUMBER 11406321. WE DID HAVE TO SHIFT INTO PARK IN ORDER TO USE THE KEY CARD. THAT IS NORMAL AND EXPECTED.
Mfg Campaign: 11406325
Recall Date: Apr 4, 2021
Tesla, Inc.
Defect Description:
WHEELS
Potential Consequences:
HEARD A LOUD POP WHEN TURNING WHEEL TO PUT IN REVERSE AND PARK. NOW ONE WHEEL POINTS STRAIGHT, ONE IS TURNED.
Corrective Action:
HEARD A LOUD POP WHEN TURNING WHEEL TO PUT IN REVERSE AND PARK. NOW ONE WHEEL POINTS STRAIGHT, ONE IS TURNED.
Additional Notes:
HEARD A LOUD POP WHEN TURNING WHEEL TO PUT IN REVERSE AND PARK. NOW ONE WHEEL POINTS STRAIGHT, ONE IS TURNED.
Mfg Campaign: 11404951
Recall Date: Mar 26, 2021
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
HEARD A LOUD POP WHEN TURNING WHEEL TO PUT IN REVERSE AND PARK. NOW ONE WHEEL POINTS STRAIGHT, ONE IS TURNED.
Corrective Action:
HEARD A LOUD POP WHEN TURNING WHEEL TO PUT IN REVERSE AND PARK. NOW ONE WHEEL POINTS STRAIGHT, ONE IS TURNED.
Additional Notes:
HEARD A LOUD POP WHEN TURNING WHEEL TO PUT IN REVERSE AND PARK. NOW ONE WHEEL POINTS STRAIGHT, ONE IS TURNED.
Mfg Campaign: 11404951
Recall Date: Mar 26, 2021
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
HEARD A LOUD POP WHEN TURNING WHEEL TO PUT IN REVERSE AND PARK. NOW ONE WHEEL POINTS STRAIGHT, ONE IS TURNED.
Corrective Action:
HEARD A LOUD POP WHEN TURNING WHEEL TO PUT IN REVERSE AND PARK. NOW ONE WHEEL POINTS STRAIGHT, ONE IS TURNED.
Additional Notes:
HEARD A LOUD POP WHEN TURNING WHEEL TO PUT IN REVERSE AND PARK. NOW ONE WHEEL POINTS STRAIGHT, ONE IS TURNED.
Mfg Campaign: 11404951
Recall Date: Mar 26, 2021
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
TODAY, MAR. 22, 2021, IN MY BRAND NEW 2021 TESLA MODEL Y, WHICH I HAVE NOW OWNED FOR ONE MONTH, I WAS SITTING AT A RED LIGHT AT A FAIRLY LARGE INTERSECTION ON THE OUTSKIRTS OF ANNAPOLIS, MD. I HAD MY FOOT RESTING ON THE FLOOR AS THE CAR WAS STOPPED AND IN HOLD MODE. SUDDENLY, WITH THE LIGHT STILL RED AND ON ITS OWN, MY CAR ACCELERATED THROUGH THE RED LIGHT INTO THE INTERSECTION AT TOP SPEED. (I WAS THE FIRST CAR IN LINE AT THE RED LIGHT.) I SLAMMED MY FOOT ON THE BRAKE BUT NOTHING HAPPENED, IT KEPT GOING RIGHT THROUGH. A VAN CROSSING THROUGH THE INTERSECTION IN THE OTHER DIRECTION PROCEEDING THROUGH HIS GREEN LIGHT WAS NARROWLY, WITHIN AN INCH, MISSED BY MY CAR, WHICH KEPT GOING ALL THE WAY THROUGH UNTIL IT FINALLY STOPPED AT THE OTHER SIDE. CONDITIONS WERE DRY AND THE WEATHER WAS NICE. IT WAS APPROXIMATELY 1:00 IN THE AFTERNOON EST. I CONTINUED TO DRIVE UNTIL I CAME TO A SAFE PLACE TO PULL OVER, AND THEN CALLED TESLA SERVICE AND ROADSIDE ASSISTANCE, AND FOUND THEIR ATTITUDE TO BE VERY DEFENSIVE. I WAS TERRIFIED TO DRIVE IT SO I HAD THEM COME AND TOW IT TO THE SERVICE CENTER WHERE THEY SAY THEY WILL LOOK AT THE LOG. ABOUT A DAY OR TWO AGO, A SOFTWARE UPDATE WAS PUSHED TO MY CAR; THAT WAS THE SECOND SW UPDATE SINCE I BOUGHT THE CAR ONE MONTH AGO. THIS WAS ABSOLUTELY THE MOST TERRIFYING THING THAT HAS EVER HAPPENED IN MY 42 YEARS OF DRIVING. I COULD HAVE BEEN KILLED OR MY CAR COULD HAVE KILLED SOMEONE. THANK GOD NO PEDESTRIANS WERE CROSSING IN FRONT OF ME AT THE TIME, AND THAT I SOMEHOW MISSED THAT PASSING VAN. I I FELT THE NEED TO REPORT THIS INCIDENT TO THE AUTHORITIES -- I TOLD TESLA I WANT THEM TO TAKE BACK THE CAR AND GIVE ME A NEW ONE IN EXCHANGE. IT IS ONLY ONE MONTH OLD AND HAS JUST 801 MILES OF DRIVING ON IT THUS FAR. I WAS NOT USING AUTO PILOT, TO MY KNOWLEDGE, NOR WAS I USING CRUISE CONTROL. I DO NOT HAVE THE SELF-DRIVING PACKAGE.
Corrective Action:
TODAY, MAR. 22, 2021, IN MY BRAND NEW 2021 TESLA MODEL Y, WHICH I HAVE NOW OWNED FOR ONE MONTH, I WAS SITTING AT A RED LIGHT AT A FAIRLY LARGE INTERSECTION ON THE OUTSKIRTS OF ANNAPOLIS, MD. I HAD MY FOOT RESTING ON THE FLOOR AS THE CAR WAS STOPPED AND IN HOLD MODE. SUDDENLY, WITH THE LIGHT STILL RED AND ON ITS OWN, MY CAR ACCELERATED THROUGH THE RED LIGHT INTO THE INTERSECTION AT TOP SPEED. (I WAS THE FIRST CAR IN LINE AT THE RED LIGHT.) I SLAMMED MY FOOT ON THE BRAKE BUT NOTHING HAPPENED, IT KEPT GOING RIGHT THROUGH. A VAN CROSSING THROUGH THE INTERSECTION IN THE OTHER DIRECTION PROCEEDING THROUGH HIS GREEN LIGHT WAS NARROWLY, WITHIN AN INCH, MISSED BY MY CAR, WHICH KEPT GOING ALL THE WAY THROUGH UNTIL IT FINALLY STOPPED AT THE OTHER SIDE. CONDITIONS WERE DRY AND THE WEATHER WAS NICE. IT WAS APPROXIMATELY 1:00 IN THE AFTERNOON EST. I CONTINUED TO DRIVE UNTIL I CAME TO A SAFE PLACE TO PULL OVER, AND THEN CALLED TESLA SERVICE AND ROADSIDE ASSISTANCE, AND FOUND THEIR ATTITUDE TO BE VERY DEFENSIVE. I WAS TERRIFIED TO DRIVE IT SO I HAD THEM COME AND TOW IT TO THE SERVICE CENTER WHERE THEY SAY THEY WILL LOOK AT THE LOG. ABOUT A DAY OR TWO AGO, A SOFTWARE UPDATE WAS PUSHED TO MY CAR; THAT WAS THE SECOND SW UPDATE SINCE I BOUGHT THE CAR ONE MONTH AGO. THIS WAS ABSOLUTELY THE MOST TERRIFYING THING THAT HAS EVER HAPPENED IN MY 42 YEARS OF DRIVING. I COULD HAVE BEEN KILLED OR MY CAR COULD HAVE KILLED SOMEONE. THANK GOD NO PEDESTRIANS WERE CROSSING IN FRONT OF ME AT THE TIME, AND THAT I SOMEHOW MISSED THAT PASSING VAN. I I FELT THE NEED TO REPORT THIS INCIDENT TO THE AUTHORITIES -- I TOLD TESLA I WANT THEM TO TAKE BACK THE CAR AND GIVE ME A NEW ONE IN EXCHANGE. IT IS ONLY ONE MONTH OLD AND HAS JUST 801 MILES OF DRIVING ON IT THUS FAR. I WAS NOT USING AUTO PILOT, TO MY KNOWLEDGE, NOR WAS I USING CRUISE CONTROL. I DO NOT HAVE THE SELF-DRIVING PACKAGE.
Additional Notes:
TODAY, MAR. 22, 2021, IN MY BRAND NEW 2021 TESLA MODEL Y, WHICH I HAVE NOW OWNED FOR ONE MONTH, I WAS SITTING AT A RED LIGHT AT A FAIRLY LARGE INTERSECTION ON THE OUTSKIRTS OF ANNAPOLIS, MD. I HAD MY FOOT RESTING ON THE FLOOR AS THE CAR WAS STOPPED AND IN HOLD MODE. SUDDENLY, WITH THE LIGHT STILL RED AND ON ITS OWN, MY CAR ACCELERATED THROUGH THE RED LIGHT INTO THE INTERSECTION AT TOP SPEED. (I WAS THE FIRST CAR IN LINE AT THE RED LIGHT.) I SLAMMED MY FOOT ON THE BRAKE BUT NOTHING HAPPENED, IT KEPT GOING RIGHT THROUGH. A VAN CROSSING THROUGH THE INTERSECTION IN THE OTHER DIRECTION PROCEEDING THROUGH HIS GREEN LIGHT WAS NARROWLY, WITHIN AN INCH, MISSED BY MY CAR, WHICH KEPT GOING ALL THE WAY THROUGH UNTIL IT FINALLY STOPPED AT THE OTHER SIDE. CONDITIONS WERE DRY AND THE WEATHER WAS NICE. IT WAS APPROXIMATELY 1:00 IN THE AFTERNOON EST. I CONTINUED TO DRIVE UNTIL I CAME TO A SAFE PLACE TO PULL OVER, AND THEN CALLED TESLA SERVICE AND ROADSIDE ASSISTANCE, AND FOUND THEIR ATTITUDE TO BE VERY DEFENSIVE. I WAS TERRIFIED TO DRIVE IT SO I HAD THEM COME AND TOW IT TO THE SERVICE CENTER WHERE THEY SAY THEY WILL LOOK AT THE LOG. ABOUT A DAY OR TWO AGO, A SOFTWARE UPDATE WAS PUSHED TO MY CAR; THAT WAS THE SECOND SW UPDATE SINCE I BOUGHT THE CAR ONE MONTH AGO. THIS WAS ABSOLUTELY THE MOST TERRIFYING THING THAT HAS EVER HAPPENED IN MY 42 YEARS OF DRIVING. I COULD HAVE BEEN KILLED OR MY CAR COULD HAVE KILLED SOMEONE. THANK GOD NO PEDESTRIANS WERE CROSSING IN FRONT OF ME AT THE TIME, AND THAT I SOMEHOW MISSED THAT PASSING VAN. I I FELT THE NEED TO REPORT THIS INCIDENT TO THE AUTHORITIES -- I TOLD TESLA I WANT THEM TO TAKE BACK THE CAR AND GIVE ME A NEW ONE IN EXCHANGE. IT IS ONLY ONE MONTH OLD AND HAS JUST 801 MILES OF DRIVING ON IT THUS FAR. I WAS NOT USING AUTO PILOT, TO MY KNOWLEDGE, NOR WAS I USING CRUISE CONTROL. I DO NOT HAVE THE SELF-DRIVING PACKAGE.
Mfg Campaign: 11404368
Recall Date: Mar 22, 2021
Tesla, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TODAY, MAR. 22, 2021, IN MY BRAND NEW 2021 TESLA MODEL Y, WHICH I HAVE NOW OWNED FOR ONE MONTH, I WAS SITTING AT A RED LIGHT AT A FAIRLY LARGE INTERSECTION ON THE OUTSKIRTS OF ANNAPOLIS, MD. I HAD MY FOOT RESTING ON THE FLOOR AS THE CAR WAS STOPPED AND IN HOLD MODE. SUDDENLY, WITH THE LIGHT STILL RED AND ON ITS OWN, MY CAR ACCELERATED THROUGH THE RED LIGHT INTO THE INTERSECTION AT TOP SPEED. (I WAS THE FIRST CAR IN LINE AT THE RED LIGHT.) I SLAMMED MY FOOT ON THE BRAKE BUT NOTHING HAPPENED, IT KEPT GOING RIGHT THROUGH. A VAN CROSSING THROUGH THE INTERSECTION IN THE OTHER DIRECTION PROCEEDING THROUGH HIS GREEN LIGHT WAS NARROWLY, WITHIN AN INCH, MISSED BY MY CAR, WHICH KEPT GOING ALL THE WAY THROUGH UNTIL IT FINALLY STOPPED AT THE OTHER SIDE. CONDITIONS WERE DRY AND THE WEATHER WAS NICE. IT WAS APPROXIMATELY 1:00 IN THE AFTERNOON EST. I CONTINUED TO DRIVE UNTIL I CAME TO A SAFE PLACE TO PULL OVER, AND THEN CALLED TESLA SERVICE AND ROADSIDE ASSISTANCE, AND FOUND THEIR ATTITUDE TO BE VERY DEFENSIVE. I WAS TERRIFIED TO DRIVE IT SO I HAD THEM COME AND TOW IT TO THE SERVICE CENTER WHERE THEY SAY THEY WILL LOOK AT THE LOG. ABOUT A DAY OR TWO AGO, A SOFTWARE UPDATE WAS PUSHED TO MY CAR; THAT WAS THE SECOND SW UPDATE SINCE I BOUGHT THE CAR ONE MONTH AGO. THIS WAS ABSOLUTELY THE MOST TERRIFYING THING THAT HAS EVER HAPPENED IN MY 42 YEARS OF DRIVING. I COULD HAVE BEEN KILLED OR MY CAR COULD HAVE KILLED SOMEONE. THANK GOD NO PEDESTRIANS WERE CROSSING IN FRONT OF ME AT THE TIME, AND THAT I SOMEHOW MISSED THAT PASSING VAN. I I FELT THE NEED TO REPORT THIS INCIDENT TO THE AUTHORITIES -- I TOLD TESLA I WANT THEM TO TAKE BACK THE CAR AND GIVE ME A NEW ONE IN EXCHANGE. IT IS ONLY ONE MONTH OLD AND HAS JUST 801 MILES OF DRIVING ON IT THUS FAR. I WAS NOT USING AUTO PILOT, TO MY KNOWLEDGE, NOR WAS I USING CRUISE CONTROL. I DO NOT HAVE THE SELF-DRIVING PACKAGE.
Corrective Action:
TODAY, MAR. 22, 2021, IN MY BRAND NEW 2021 TESLA MODEL Y, WHICH I HAVE NOW OWNED FOR ONE MONTH, I WAS SITTING AT A RED LIGHT AT A FAIRLY LARGE INTERSECTION ON THE OUTSKIRTS OF ANNAPOLIS, MD. I HAD MY FOOT RESTING ON THE FLOOR AS THE CAR WAS STOPPED AND IN HOLD MODE. SUDDENLY, WITH THE LIGHT STILL RED AND ON ITS OWN, MY CAR ACCELERATED THROUGH THE RED LIGHT INTO THE INTERSECTION AT TOP SPEED. (I WAS THE FIRST CAR IN LINE AT THE RED LIGHT.) I SLAMMED MY FOOT ON THE BRAKE BUT NOTHING HAPPENED, IT KEPT GOING RIGHT THROUGH. A VAN CROSSING THROUGH THE INTERSECTION IN THE OTHER DIRECTION PROCEEDING THROUGH HIS GREEN LIGHT WAS NARROWLY, WITHIN AN INCH, MISSED BY MY CAR, WHICH KEPT GOING ALL THE WAY THROUGH UNTIL IT FINALLY STOPPED AT THE OTHER SIDE. CONDITIONS WERE DRY AND THE WEATHER WAS NICE. IT WAS APPROXIMATELY 1:00 IN THE AFTERNOON EST. I CONTINUED TO DRIVE UNTIL I CAME TO A SAFE PLACE TO PULL OVER, AND THEN CALLED TESLA SERVICE AND ROADSIDE ASSISTANCE, AND FOUND THEIR ATTITUDE TO BE VERY DEFENSIVE. I WAS TERRIFIED TO DRIVE IT SO I HAD THEM COME AND TOW IT TO THE SERVICE CENTER WHERE THEY SAY THEY WILL LOOK AT THE LOG. ABOUT A DAY OR TWO AGO, A SOFTWARE UPDATE WAS PUSHED TO MY CAR; THAT WAS THE SECOND SW UPDATE SINCE I BOUGHT THE CAR ONE MONTH AGO. THIS WAS ABSOLUTELY THE MOST TERRIFYING THING THAT HAS EVER HAPPENED IN MY 42 YEARS OF DRIVING. I COULD HAVE BEEN KILLED OR MY CAR COULD HAVE KILLED SOMEONE. THANK GOD NO PEDESTRIANS WERE CROSSING IN FRONT OF ME AT THE TIME, AND THAT I SOMEHOW MISSED THAT PASSING VAN. I I FELT THE NEED TO REPORT THIS INCIDENT TO THE AUTHORITIES -- I TOLD TESLA I WANT THEM TO TAKE BACK THE CAR AND GIVE ME A NEW ONE IN EXCHANGE. IT IS ONLY ONE MONTH OLD AND HAS JUST 801 MILES OF DRIVING ON IT THUS FAR. I WAS NOT USING AUTO PILOT, TO MY KNOWLEDGE, NOR WAS I USING CRUISE CONTROL. I DO NOT HAVE THE SELF-DRIVING PACKAGE.
Additional Notes:
TODAY, MAR. 22, 2021, IN MY BRAND NEW 2021 TESLA MODEL Y, WHICH I HAVE NOW OWNED FOR ONE MONTH, I WAS SITTING AT A RED LIGHT AT A FAIRLY LARGE INTERSECTION ON THE OUTSKIRTS OF ANNAPOLIS, MD. I HAD MY FOOT RESTING ON THE FLOOR AS THE CAR WAS STOPPED AND IN HOLD MODE. SUDDENLY, WITH THE LIGHT STILL RED AND ON ITS OWN, MY CAR ACCELERATED THROUGH THE RED LIGHT INTO THE INTERSECTION AT TOP SPEED. (I WAS THE FIRST CAR IN LINE AT THE RED LIGHT.) I SLAMMED MY FOOT ON THE BRAKE BUT NOTHING HAPPENED, IT KEPT GOING RIGHT THROUGH. A VAN CROSSING THROUGH THE INTERSECTION IN THE OTHER DIRECTION PROCEEDING THROUGH HIS GREEN LIGHT WAS NARROWLY, WITHIN AN INCH, MISSED BY MY CAR, WHICH KEPT GOING ALL THE WAY THROUGH UNTIL IT FINALLY STOPPED AT THE OTHER SIDE. CONDITIONS WERE DRY AND THE WEATHER WAS NICE. IT WAS APPROXIMATELY 1:00 IN THE AFTERNOON EST. I CONTINUED TO DRIVE UNTIL I CAME TO A SAFE PLACE TO PULL OVER, AND THEN CALLED TESLA SERVICE AND ROADSIDE ASSISTANCE, AND FOUND THEIR ATTITUDE TO BE VERY DEFENSIVE. I WAS TERRIFIED TO DRIVE IT SO I HAD THEM COME AND TOW IT TO THE SERVICE CENTER WHERE THEY SAY THEY WILL LOOK AT THE LOG. ABOUT A DAY OR TWO AGO, A SOFTWARE UPDATE WAS PUSHED TO MY CAR; THAT WAS THE SECOND SW UPDATE SINCE I BOUGHT THE CAR ONE MONTH AGO. THIS WAS ABSOLUTELY THE MOST TERRIFYING THING THAT HAS EVER HAPPENED IN MY 42 YEARS OF DRIVING. I COULD HAVE BEEN KILLED OR MY CAR COULD HAVE KILLED SOMEONE. THANK GOD NO PEDESTRIANS WERE CROSSING IN FRONT OF ME AT THE TIME, AND THAT I SOMEHOW MISSED THAT PASSING VAN. I I FELT THE NEED TO REPORT THIS INCIDENT TO THE AUTHORITIES -- I TOLD TESLA I WANT THEM TO TAKE BACK THE CAR AND GIVE ME A NEW ONE IN EXCHANGE. IT IS ONLY ONE MONTH OLD AND HAS JUST 801 MILES OF DRIVING ON IT THUS FAR. I WAS NOT USING AUTO PILOT, TO MY KNOWLEDGE, NOR WAS I USING CRUISE CONTROL. I DO NOT HAVE THE SELF-DRIVING PACKAGE.
Mfg Campaign: 11404368
Recall Date: Mar 22, 2021
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
HERE IS A MODEL Y IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39423095?TENANT=US&ROWNUMBER=11 THE FRONT WHEEL FELL OFF. ALL THE STUPID FLIMSY LITTLE BALL JOINTS HAVE SNAPPED OFF. THE WHEEL IS STASHED IN THE FRUNK. THE DAMAGE TO THE WHEEL WELL IS A STRONG INDICATION THAT THE WHEEL WAS NOT TORN OFF IN A CRASH BUT THAT IT WENT WHOMPY AND THRASHED THE BEGEEZUS OUT OF THE FRONT OF THE CAR. THIS A 2021 CAR AND THIS IS THE BEST THEY CAN DO? THIS THING IS A KILLER ON THE ROAD. PLEASE GET THESE DEADLY JUNKSTERS OFF THE ROADS. THANK YOU. KEEF
Corrective Action:
HERE IS A MODEL Y IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39423095?TENANT=US&ROWNUMBER=11 THE FRONT WHEEL FELL OFF. ALL THE STUPID FLIMSY LITTLE BALL JOINTS HAVE SNAPPED OFF. THE WHEEL IS STASHED IN THE FRUNK. THE DAMAGE TO THE WHEEL WELL IS A STRONG INDICATION THAT THE WHEEL WAS NOT TORN OFF IN A CRASH BUT THAT IT WENT WHOMPY AND THRASHED THE BEGEEZUS OUT OF THE FRONT OF THE CAR. THIS A 2021 CAR AND THIS IS THE BEST THEY CAN DO? THIS THING IS A KILLER ON THE ROAD. PLEASE GET THESE DEADLY JUNKSTERS OFF THE ROADS. THANK YOU. KEEF
Additional Notes:
HERE IS A MODEL Y IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39423095?TENANT=US&ROWNUMBER=11 THE FRONT WHEEL FELL OFF. ALL THE STUPID FLIMSY LITTLE BALL JOINTS HAVE SNAPPED OFF. THE WHEEL IS STASHED IN THE FRUNK. THE DAMAGE TO THE WHEEL WELL IS A STRONG INDICATION THAT THE WHEEL WAS NOT TORN OFF IN A CRASH BUT THAT IT WENT WHOMPY AND THRASHED THE BEGEEZUS OUT OF THE FRONT OF THE CAR. THIS A 2021 CAR AND THIS IS THE BEST THEY CAN DO? THIS THING IS A KILLER ON THE ROAD. PLEASE GET THESE DEADLY JUNKSTERS OFF THE ROADS. THANK YOU. KEEF
Mfg Campaign: 11403991
Recall Date: Mar 20, 2021
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