Complaints & Recalls
Official Safety Recalls - Important!
45 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-018
Recall Date: Dec 17, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-012
Recall Date: Jul 24, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-006
Recall Date: Feb 27, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and 2020-2023 Model Y vehicles. One or both taillights may intermittently fail to illuminate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-016
Recall Date: Nov 15, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3, 2020-2022 Model Y, and 2021-2022 Model S and Model X vehicles. The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-013
Recall Date: Sep 19, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Apr 12, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Feb 4, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model 3, Model S, Model X, and 2020-2022 Model Y vehicles. A software error may cause a valve in the heat pump to open unintentionally and trap the refrigerant inside the evaporator, resulting in decreased defrosting performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-18-002
Recall Date: Feb 2, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-002
Recall Date: Feb 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y vehicles. The front and rear suspension knuckles may fracture, causing the suspension links to separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-31-004
Recall Date: Nov 21, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-00-004
Recall Date: Oct 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2021 Model Y and 2019-2021 Model 3 vehicles. The front suspension lateral link fasteners may loosen, allowing the lateral link to separate from the sub-frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-31-003
Recall Date: Oct 25, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2019-2021 Model Y vehicles. One or both fasteners that secure the left and right second row seat belt retractors may not be properly attached.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-20-002
Recall Date: May 25, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2019-2021 Model 3 and 2020-2021 Model Y vehicles. The brake caliper bolts may be loose, allowing the brake caliper to separate and contact the wheel rim.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-33-002
Recall Date: May 25, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2020 Model 3 and 2019-2021 Model Y vehicles. One or both fasteners that secure the front seat shoulder belt to the b-pillar may not be properly attached.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-20-001
Recall Date: May 25, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020 Model Y vehicles. The bolts connecting the front upper control arm and steering knuckle may have not been properly tightened, allowing the upper control arm to detach from the steering knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-20-31-012
Recall Date: Nov 17, 2020
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020 Model Y vehicles equipped with a global rear lamp and tow package configuration. A software error prevents the illumination of trailer brake lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-20-00-002
Recall Date: Sep 30, 2020
Consumer Complaints
447 ComplaintsTesla, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
While driving on the freeway the autopilot kept turning on, I would immediately turn the autopilot off. The autopilot came on and turned my steering wheel to the left into the highway barrier, thus causing me to take a corrective action. The weather on the freeway way wet and traffic was moderate. The monitor displayed autopilot, which I turned off many during my trip as I am not comfortable with autopilot . I have an insurance claim as there was extensive damage to my car.
Corrective Action:
While driving on the freeway the autopilot kept turning on, I would immediately turn the autopilot off. The autopilot came on and turned my steering wheel to the left into the highway barrier, thus causing me to take a corrective action. The weather on the freeway way wet and traffic was moderate. The monitor displayed autopilot, which I turned off many during my trip as I am not comfortable with autopilot . I have an insurance claim as there was extensive damage to my car.
Additional Notes:
While driving on the freeway the autopilot kept turning on, I would immediately turn the autopilot off. The autopilot came on and turned my steering wheel to the left into the highway barrier, thus causing me to take a corrective action. The weather on the freeway way wet and traffic was moderate. The monitor displayed autopilot, which I turned off many during my trip as I am not comfortable with autopilot . I have an insurance claim as there was extensive damage to my car.
Mfg Campaign: 11585534
Recall Date: Apr 26, 2024
Tesla, Inc.
Defect Description:
WHEELS
Potential Consequences:
While driving on the freeway the autopilot kept turning on, I would immediately turn the autopilot off. The autopilot came on and turned my steering wheel to the left into the highway barrier, thus causing me to take a corrective action. The weather on the freeway way wet and traffic was moderate. The monitor displayed autopilot, which I turned off many during my trip as I am not comfortable with autopilot . I have an insurance claim as there was extensive damage to my car.
Corrective Action:
While driving on the freeway the autopilot kept turning on, I would immediately turn the autopilot off. The autopilot came on and turned my steering wheel to the left into the highway barrier, thus causing me to take a corrective action. The weather on the freeway way wet and traffic was moderate. The monitor displayed autopilot, which I turned off many during my trip as I am not comfortable with autopilot . I have an insurance claim as there was extensive damage to my car.
Additional Notes:
While driving on the freeway the autopilot kept turning on, I would immediately turn the autopilot off. The autopilot came on and turned my steering wheel to the left into the highway barrier, thus causing me to take a corrective action. The weather on the freeway way wet and traffic was moderate. The monitor displayed autopilot, which I turned off many during my trip as I am not comfortable with autopilot . I have an insurance claim as there was extensive damage to my car.
Mfg Campaign: 11585534
Recall Date: Apr 26, 2024
Tesla, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
Rear seat seatbelt (behind driver) doesn't latch
Corrective Action:
Rear seat seatbelt (behind driver) doesn't latch
Additional Notes:
Rear seat seatbelt (behind driver) doesn't latch
Mfg Campaign: 11585339
Recall Date: Apr 25, 2024
Tesla, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Rcm2_a636 Front passenger safety restraint system fault
Corrective Action:
Rcm2_a636 Front passenger safety restraint system fault
Additional Notes:
Rcm2_a636 Front passenger safety restraint system fault
Mfg Campaign: 11582868
Recall Date: Apr 14, 2024
Tesla, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
Rcm2_a636 Front passenger safety restraint system fault
Corrective Action:
Rcm2_a636 Front passenger safety restraint system fault
Additional Notes:
Rcm2_a636 Front passenger safety restraint system fault
Mfg Campaign: 11582868
Recall Date: Apr 14, 2024
Tesla, Inc.
Defect Description:
SEATS
Potential Consequences:
Rcm2_a636 Front passenger safety restraint system fault
Corrective Action:
Rcm2_a636 Front passenger safety restraint system fault
Additional Notes:
Rcm2_a636 Front passenger safety restraint system fault
Mfg Campaign: 11582868
Recall Date: Apr 14, 2024
Tesla, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I am writing to file a complaint against Tesla, Inc. for refusing to repair recurring suspension issues that were supposedly addressed through previous recalls. As an owner of a 2020 Tesla Model Y (VIN: [XXX] ), I have experienced numerous problems related to the vehicle's suspension system, steering, and safety restraints, which I believe pose serious safety risks. My vehicle has undergone multiple repairs at Tesla service centers for issues such as squeaking noises when turning, vehicle shutdowns while driving, steering difficulties, and excessive tire wear. Many of these problems are related to the vehicle's suspension system, which has been the subject of several recalls by Tesla in recent years, including recalls [XXX],[XXX], [XXX], and [XXX]. Despite these recalls supposedly addressing the suspension issues, my vehicle continues to experience problems. Most recently, on [XXX], I brought my vehicle to a Tesla service center for a loud and distinct sound coming from the steering system. The service center diagnosed the issue and recommended repairs to the front half shaft assembly, front damper assembly, and front lower lateral links, with a total estimated cost of $3,670. These issues should be covered under warranty and are directly related to the previous suspension recalls. However, Tesla has refused to cover the repairs under warranty. Furthermore, I have experienced recurring issues with the front passenger safety restraint system, which required a retrofit of the Occupant Classification System (OCS) on two separate occasions. This suggests that the initial repair was ineffective and that the system may have an underlying design flaw. I request that the NHTSA investigate these issues and take appropriate action to ensure Tesla addresses these safety concerns and honors its warranty obligations. I have attached documentation detailing the repair history, invoices, recall notices, and correspondence with Tesla. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(
Corrective Action:
I am writing to file a complaint against Tesla, Inc. for refusing to repair recurring suspension issues that were supposedly addressed through previous recalls. As an owner of a 2020 Tesla Model Y (VIN: [XXX] ), I have experienced numerous problems related to the vehicle's suspension system, steering, and safety restraints, which I believe pose serious safety risks. My vehicle has undergone multiple repairs at Tesla service centers for issues such as squeaking noises when turning, vehicle shutdowns while driving, steering difficulties, and excessive tire wear. Many of these problems are related to the vehicle's suspension system, which has been the subject of several recalls by Tesla in recent years, including recalls [XXX],[XXX], [XXX], and [XXX]. Despite these recalls supposedly addressing the suspension issues, my vehicle continues to experience problems. Most recently, on [XXX], I brought my vehicle to a Tesla service center for a loud and distinct sound coming from the steering system. The service center diagnosed the issue and recommended repairs to the front half shaft assembly, front damper assembly, and front lower lateral links, with a total estimated cost of $3,670. These issues should be covered under warranty and are directly related to the previous suspension recalls. However, Tesla has refused to cover the repairs under warranty. Furthermore, I have experienced recurring issues with the front passenger safety restraint system, which required a retrofit of the Occupant Classification System (OCS) on two separate occasions. This suggests that the initial repair was ineffective and that the system may have an underlying design flaw. I request that the NHTSA investigate these issues and take appropriate action to ensure Tesla addresses these safety concerns and honors its warranty obligations. I have attached documentation detailing the repair history, invoices, recall notices, and correspondence with Tesla. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(
Additional Notes:
I am writing to file a complaint against Tesla, Inc. for refusing to repair recurring suspension issues that were supposedly addressed through previous recalls. As an owner of a 2020 Tesla Model Y (VIN: [XXX] ), I have experienced numerous problems related to the vehicle's suspension system, steering, and safety restraints, which I believe pose serious safety risks. My vehicle has undergone multiple repairs at Tesla service centers for issues such as squeaking noises when turning, vehicle shutdowns while driving, steering difficulties, and excessive tire wear. Many of these problems are related to the vehicle's suspension system, which has been the subject of several recalls by Tesla in recent years, including recalls [XXX],[XXX], [XXX], and [XXX]. Despite these recalls supposedly addressing the suspension issues, my vehicle continues to experience problems. Most recently, on [XXX], I brought my vehicle to a Tesla service center for a loud and distinct sound coming from the steering system. The service center diagnosed the issue and recommended repairs to the front half shaft assembly, front damper assembly, and front lower lateral links, with a total estimated cost of $3,670. These issues should be covered under warranty and are directly related to the previous suspension recalls. However, Tesla has refused to cover the repairs under warranty. Furthermore, I have experienced recurring issues with the front passenger safety restraint system, which required a retrofit of the Occupant Classification System (OCS) on two separate occasions. This suggests that the initial repair was ineffective and that the system may have an underlying design flaw. I request that the NHTSA investigate these issues and take appropriate action to ensure Tesla addresses these safety concerns and honors its warranty obligations. I have attached documentation detailing the repair history, invoices, recall notices, and correspondence with Tesla. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(
Mfg Campaign: 11579715
Recall Date: Mar 27, 2024
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
I am writing to file a complaint against Tesla, Inc. for refusing to repair recurring suspension issues that were supposedly addressed through previous recalls. As an owner of a 2020 Tesla Model Y (VIN: [XXX] ), I have experienced numerous problems related to the vehicle's suspension system, steering, and safety restraints, which I believe pose serious safety risks. My vehicle has undergone multiple repairs at Tesla service centers for issues such as squeaking noises when turning, vehicle shutdowns while driving, steering difficulties, and excessive tire wear. Many of these problems are related to the vehicle's suspension system, which has been the subject of several recalls by Tesla in recent years, including recalls [XXX],[XXX], [XXX], and [XXX]. Despite these recalls supposedly addressing the suspension issues, my vehicle continues to experience problems. Most recently, on [XXX], I brought my vehicle to a Tesla service center for a loud and distinct sound coming from the steering system. The service center diagnosed the issue and recommended repairs to the front half shaft assembly, front damper assembly, and front lower lateral links, with a total estimated cost of $3,670. These issues should be covered under warranty and are directly related to the previous suspension recalls. However, Tesla has refused to cover the repairs under warranty. Furthermore, I have experienced recurring issues with the front passenger safety restraint system, which required a retrofit of the Occupant Classification System (OCS) on two separate occasions. This suggests that the initial repair was ineffective and that the system may have an underlying design flaw. I request that the NHTSA investigate these issues and take appropriate action to ensure Tesla addresses these safety concerns and honors its warranty obligations. I have attached documentation detailing the repair history, invoices, recall notices, and correspondence with Tesla. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(
Corrective Action:
I am writing to file a complaint against Tesla, Inc. for refusing to repair recurring suspension issues that were supposedly addressed through previous recalls. As an owner of a 2020 Tesla Model Y (VIN: [XXX] ), I have experienced numerous problems related to the vehicle's suspension system, steering, and safety restraints, which I believe pose serious safety risks. My vehicle has undergone multiple repairs at Tesla service centers for issues such as squeaking noises when turning, vehicle shutdowns while driving, steering difficulties, and excessive tire wear. Many of these problems are related to the vehicle's suspension system, which has been the subject of several recalls by Tesla in recent years, including recalls [XXX],[XXX], [XXX], and [XXX]. Despite these recalls supposedly addressing the suspension issues, my vehicle continues to experience problems. Most recently, on [XXX], I brought my vehicle to a Tesla service center for a loud and distinct sound coming from the steering system. The service center diagnosed the issue and recommended repairs to the front half shaft assembly, front damper assembly, and front lower lateral links, with a total estimated cost of $3,670. These issues should be covered under warranty and are directly related to the previous suspension recalls. However, Tesla has refused to cover the repairs under warranty. Furthermore, I have experienced recurring issues with the front passenger safety restraint system, which required a retrofit of the Occupant Classification System (OCS) on two separate occasions. This suggests that the initial repair was ineffective and that the system may have an underlying design flaw. I request that the NHTSA investigate these issues and take appropriate action to ensure Tesla addresses these safety concerns and honors its warranty obligations. I have attached documentation detailing the repair history, invoices, recall notices, and correspondence with Tesla. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(
Additional Notes:
I am writing to file a complaint against Tesla, Inc. for refusing to repair recurring suspension issues that were supposedly addressed through previous recalls. As an owner of a 2020 Tesla Model Y (VIN: [XXX] ), I have experienced numerous problems related to the vehicle's suspension system, steering, and safety restraints, which I believe pose serious safety risks. My vehicle has undergone multiple repairs at Tesla service centers for issues such as squeaking noises when turning, vehicle shutdowns while driving, steering difficulties, and excessive tire wear. Many of these problems are related to the vehicle's suspension system, which has been the subject of several recalls by Tesla in recent years, including recalls [XXX],[XXX], [XXX], and [XXX]. Despite these recalls supposedly addressing the suspension issues, my vehicle continues to experience problems. Most recently, on [XXX], I brought my vehicle to a Tesla service center for a loud and distinct sound coming from the steering system. The service center diagnosed the issue and recommended repairs to the front half shaft assembly, front damper assembly, and front lower lateral links, with a total estimated cost of $3,670. These issues should be covered under warranty and are directly related to the previous suspension recalls. However, Tesla has refused to cover the repairs under warranty. Furthermore, I have experienced recurring issues with the front passenger safety restraint system, which required a retrofit of the Occupant Classification System (OCS) on two separate occasions. This suggests that the initial repair was ineffective and that the system may have an underlying design flaw. I request that the NHTSA investigate these issues and take appropriate action to ensure Tesla addresses these safety concerns and honors its warranty obligations. I have attached documentation detailing the repair history, invoices, recall notices, and correspondence with Tesla. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(
Mfg Campaign: 11579715
Recall Date: Mar 27, 2024
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
I am writing to file a complaint against Tesla, Inc. for refusing to repair recurring suspension issues that were supposedly addressed through previous recalls. As an owner of a 2020 Tesla Model Y (VIN: [XXX] ), I have experienced numerous problems related to the vehicle's suspension system, steering, and safety restraints, which I believe pose serious safety risks. My vehicle has undergone multiple repairs at Tesla service centers for issues such as squeaking noises when turning, vehicle shutdowns while driving, steering difficulties, and excessive tire wear. Many of these problems are related to the vehicle's suspension system, which has been the subject of several recalls by Tesla in recent years, including recalls [XXX],[XXX], [XXX], and [XXX]. Despite these recalls supposedly addressing the suspension issues, my vehicle continues to experience problems. Most recently, on [XXX], I brought my vehicle to a Tesla service center for a loud and distinct sound coming from the steering system. The service center diagnosed the issue and recommended repairs to the front half shaft assembly, front damper assembly, and front lower lateral links, with a total estimated cost of $3,670. These issues should be covered under warranty and are directly related to the previous suspension recalls. However, Tesla has refused to cover the repairs under warranty. Furthermore, I have experienced recurring issues with the front passenger safety restraint system, which required a retrofit of the Occupant Classification System (OCS) on two separate occasions. This suggests that the initial repair was ineffective and that the system may have an underlying design flaw. I request that the NHTSA investigate these issues and take appropriate action to ensure Tesla addresses these safety concerns and honors its warranty obligations. I have attached documentation detailing the repair history, invoices, recall notices, and correspondence with Tesla. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(
Corrective Action:
I am writing to file a complaint against Tesla, Inc. for refusing to repair recurring suspension issues that were supposedly addressed through previous recalls. As an owner of a 2020 Tesla Model Y (VIN: [XXX] ), I have experienced numerous problems related to the vehicle's suspension system, steering, and safety restraints, which I believe pose serious safety risks. My vehicle has undergone multiple repairs at Tesla service centers for issues such as squeaking noises when turning, vehicle shutdowns while driving, steering difficulties, and excessive tire wear. Many of these problems are related to the vehicle's suspension system, which has been the subject of several recalls by Tesla in recent years, including recalls [XXX],[XXX], [XXX], and [XXX]. Despite these recalls supposedly addressing the suspension issues, my vehicle continues to experience problems. Most recently, on [XXX], I brought my vehicle to a Tesla service center for a loud and distinct sound coming from the steering system. The service center diagnosed the issue and recommended repairs to the front half shaft assembly, front damper assembly, and front lower lateral links, with a total estimated cost of $3,670. These issues should be covered under warranty and are directly related to the previous suspension recalls. However, Tesla has refused to cover the repairs under warranty. Furthermore, I have experienced recurring issues with the front passenger safety restraint system, which required a retrofit of the Occupant Classification System (OCS) on two separate occasions. This suggests that the initial repair was ineffective and that the system may have an underlying design flaw. I request that the NHTSA investigate these issues and take appropriate action to ensure Tesla addresses these safety concerns and honors its warranty obligations. I have attached documentation detailing the repair history, invoices, recall notices, and correspondence with Tesla. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(
Additional Notes:
I am writing to file a complaint against Tesla, Inc. for refusing to repair recurring suspension issues that were supposedly addressed through previous recalls. As an owner of a 2020 Tesla Model Y (VIN: [XXX] ), I have experienced numerous problems related to the vehicle's suspension system, steering, and safety restraints, which I believe pose serious safety risks. My vehicle has undergone multiple repairs at Tesla service centers for issues such as squeaking noises when turning, vehicle shutdowns while driving, steering difficulties, and excessive tire wear. Many of these problems are related to the vehicle's suspension system, which has been the subject of several recalls by Tesla in recent years, including recalls [XXX],[XXX], [XXX], and [XXX]. Despite these recalls supposedly addressing the suspension issues, my vehicle continues to experience problems. Most recently, on [XXX], I brought my vehicle to a Tesla service center for a loud and distinct sound coming from the steering system. The service center diagnosed the issue and recommended repairs to the front half shaft assembly, front damper assembly, and front lower lateral links, with a total estimated cost of $3,670. These issues should be covered under warranty and are directly related to the previous suspension recalls. However, Tesla has refused to cover the repairs under warranty. Furthermore, I have experienced recurring issues with the front passenger safety restraint system, which required a retrofit of the Occupant Classification System (OCS) on two separate occasions. This suggests that the initial repair was ineffective and that the system may have an underlying design flaw. I request that the NHTSA investigate these issues and take appropriate action to ensure Tesla addresses these safety concerns and honors its warranty obligations. I have attached documentation detailing the repair history, invoices, recall notices, and correspondence with Tesla. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(
Mfg Campaign: 11579715
Recall Date: Mar 27, 2024
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
On July 26 2023, FSD, camera and navigation were working fine untill i was told to update software in my car. Then the next day everything stop working. I could not use navigation, crusie control, FSD, and all cameras. So, I brought in service to check but they could not fix the issue and want to replace car computer which i have to pay for the issue i did not cause. This is unresponsible that i got it from them. I am not sure if this manufacter defect or firmware issue that cause it. But this is not something that i have ability to cause it. Now with this safey recall i could not update software since there is no option for to do so.
Corrective Action:
On July 26 2023, FSD, camera and navigation were working fine untill i was told to update software in my car. Then the next day everything stop working. I could not use navigation, crusie control, FSD, and all cameras. So, I brought in service to check but they could not fix the issue and want to replace car computer which i have to pay for the issue i did not cause. This is unresponsible that i got it from them. I am not sure if this manufacter defect or firmware issue that cause it. But this is not something that i have ability to cause it. Now with this safey recall i could not update software since there is no option for to do so.
Additional Notes:
On July 26 2023, FSD, camera and navigation were working fine untill i was told to update software in my car. Then the next day everything stop working. I could not use navigation, crusie control, FSD, and all cameras. So, I brought in service to check but they could not fix the issue and want to replace car computer which i have to pay for the issue i did not cause. This is unresponsible that i got it from them. I am not sure if this manufacter defect or firmware issue that cause it. But this is not something that i have ability to cause it. Now with this safey recall i could not update software since there is no option for to do so.
Mfg Campaign: 11575835
Recall Date: Mar 6, 2024
Tesla, Inc.
Defect Description:
WHEELS
Potential Consequences:
When I picked up my Tesla Y from a body shop I was informed that my two front tires were worn down, to the core, on the inside rim of the tire. It was as though they were aligned wrong. I was strongly encouraged to drive straight to a tire shop for new tires. At the tire shop two representatives confirmed it would be too dangerous to drive on my existing tires as they were very badly worn. I immediately bought 4 new tires and went to have them aligned. The alignment shop was unable to align the tires due to a worn out knuckle bushing.
Corrective Action:
When I picked up my Tesla Y from a body shop I was informed that my two front tires were worn down, to the core, on the inside rim of the tire. It was as though they were aligned wrong. I was strongly encouraged to drive straight to a tire shop for new tires. At the tire shop two representatives confirmed it would be too dangerous to drive on my existing tires as they were very badly worn. I immediately bought 4 new tires and went to have them aligned. The alignment shop was unable to align the tires due to a worn out knuckle bushing.
Additional Notes:
When I picked up my Tesla Y from a body shop I was informed that my two front tires were worn down, to the core, on the inside rim of the tire. It was as though they were aligned wrong. I was strongly encouraged to drive straight to a tire shop for new tires. At the tire shop two representatives confirmed it would be too dangerous to drive on my existing tires as they were very badly worn. I immediately bought 4 new tires and went to have them aligned. The alignment shop was unable to align the tires due to a worn out knuckle bushing.
Mfg Campaign: 11575681
Recall Date: Mar 5, 2024
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Tesla Model Y, loses control in snow and fish tails, making it unsafe. This has happened multiple time in winter and even in heavy rain. I follow standard recommendations for winter/snow driving, if you skid, ease off acceleration, and do not brake to avoid skidding. If we do this, the regenerative brakes kick in and brakes the car, causing the skid. Have had several narrow escapes in highways and even in regular roads. I hope Tesla will can give an option to turn of the regenerative braking for winter driving. Thanks
Corrective Action:
Tesla Model Y, loses control in snow and fish tails, making it unsafe. This has happened multiple time in winter and even in heavy rain. I follow standard recommendations for winter/snow driving, if you skid, ease off acceleration, and do not brake to avoid skidding. If we do this, the regenerative brakes kick in and brakes the car, causing the skid. Have had several narrow escapes in highways and even in regular roads. I hope Tesla will can give an option to turn of the regenerative braking for winter driving. Thanks
Additional Notes:
Tesla Model Y, loses control in snow and fish tails, making it unsafe. This has happened multiple time in winter and even in heavy rain. I follow standard recommendations for winter/snow driving, if you skid, ease off acceleration, and do not brake to avoid skidding. If we do this, the regenerative brakes kick in and brakes the car, causing the skid. Have had several narrow escapes in highways and even in regular roads. I hope Tesla will can give an option to turn of the regenerative braking for winter driving. Thanks
Mfg Campaign: 11575038
Recall Date: Mar 2, 2024
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Tesla Model Y, loses control in snow and fish tails, making it unsafe. This has happened multiple time in winter and even in heavy rain. I follow standard recommendations for winter/snow driving, if you skid, ease off acceleration, and do not brake to avoid skidding. If we do this, the regenerative brakes kick in and brakes the car, causing the skid. Have had several narrow escapes in highways and even in regular roads. I hope Tesla will can give an option to turn of the regenerative braking for winter driving. Thanks
Corrective Action:
Tesla Model Y, loses control in snow and fish tails, making it unsafe. This has happened multiple time in winter and even in heavy rain. I follow standard recommendations for winter/snow driving, if you skid, ease off acceleration, and do not brake to avoid skidding. If we do this, the regenerative brakes kick in and brakes the car, causing the skid. Have had several narrow escapes in highways and even in regular roads. I hope Tesla will can give an option to turn of the regenerative braking for winter driving. Thanks
Additional Notes:
Tesla Model Y, loses control in snow and fish tails, making it unsafe. This has happened multiple time in winter and even in heavy rain. I follow standard recommendations for winter/snow driving, if you skid, ease off acceleration, and do not brake to avoid skidding. If we do this, the regenerative brakes kick in and brakes the car, causing the skid. Have had several narrow escapes in highways and even in regular roads. I hope Tesla will can give an option to turn of the regenerative braking for winter driving. Thanks
Mfg Campaign: 11575038
Recall Date: Mar 2, 2024
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I am writing to formally file a complaint against Tesla, Inc. concerning a significant issue that has arisen following a software update issued to Model Y and Model 3 vehicles in early December. I am a Tesla Model Y owner, and following this update, I have experienced complete failure of critical vehicle systems including cameras, navigation, lane departure warnings, auto braking, forward collision warning, adaptive cruise control, windshield wipers, self-driving features, and car location data. The malfunction of these essential features not only compromises the safety and functionality of the vehicle but also indicates a severe underlying problem with the vehicle's computer system. The cost to replace the affected computer in my vehicle amounted to $2,400. However, upon reviewing discussions on Tesla forums, I have discovered that this is not an isolated incident; numerous other owners are facing similar failures, with some repair bills exceeding $3,000. Given the widespread nature of these issues and their chronological association with the December software update, there appears to be a high correlation between the update and the catastrophic failure of the vehicle computers. The financial burden of these repairs has unjustly fallen on consumers, although it is my belief that Tesla should be held accountable for these failures, given the direct link to their software update. I urge the National Highway Traffic Safety Administration (NHTSA) to investigate this matter thoroughly. It is critical to ascertain whether the December software update directly caused the failures of the vehicle's computer systems and to ensure that Tesla takes appropriate responsibility for the safety and reliability of their vehicles. This includes compensating owners for the costs incurred due to these failures and implementing measures to prevent such incidents in the future. Thank you for your attention to this serious matter.
Corrective Action:
I am writing to formally file a complaint against Tesla, Inc. concerning a significant issue that has arisen following a software update issued to Model Y and Model 3 vehicles in early December. I am a Tesla Model Y owner, and following this update, I have experienced complete failure of critical vehicle systems including cameras, navigation, lane departure warnings, auto braking, forward collision warning, adaptive cruise control, windshield wipers, self-driving features, and car location data. The malfunction of these essential features not only compromises the safety and functionality of the vehicle but also indicates a severe underlying problem with the vehicle's computer system. The cost to replace the affected computer in my vehicle amounted to $2,400. However, upon reviewing discussions on Tesla forums, I have discovered that this is not an isolated incident; numerous other owners are facing similar failures, with some repair bills exceeding $3,000. Given the widespread nature of these issues and their chronological association with the December software update, there appears to be a high correlation between the update and the catastrophic failure of the vehicle computers. The financial burden of these repairs has unjustly fallen on consumers, although it is my belief that Tesla should be held accountable for these failures, given the direct link to their software update. I urge the National Highway Traffic Safety Administration (NHTSA) to investigate this matter thoroughly. It is critical to ascertain whether the December software update directly caused the failures of the vehicle's computer systems and to ensure that Tesla takes appropriate responsibility for the safety and reliability of their vehicles. This includes compensating owners for the costs incurred due to these failures and implementing measures to prevent such incidents in the future. Thank you for your attention to this serious matter.
Additional Notes:
I am writing to formally file a complaint against Tesla, Inc. concerning a significant issue that has arisen following a software update issued to Model Y and Model 3 vehicles in early December. I am a Tesla Model Y owner, and following this update, I have experienced complete failure of critical vehicle systems including cameras, navigation, lane departure warnings, auto braking, forward collision warning, adaptive cruise control, windshield wipers, self-driving features, and car location data. The malfunction of these essential features not only compromises the safety and functionality of the vehicle but also indicates a severe underlying problem with the vehicle's computer system. The cost to replace the affected computer in my vehicle amounted to $2,400. However, upon reviewing discussions on Tesla forums, I have discovered that this is not an isolated incident; numerous other owners are facing similar failures, with some repair bills exceeding $3,000. Given the widespread nature of these issues and their chronological association with the December software update, there appears to be a high correlation between the update and the catastrophic failure of the vehicle computers. The financial burden of these repairs has unjustly fallen on consumers, although it is my belief that Tesla should be held accountable for these failures, given the direct link to their software update. I urge the National Highway Traffic Safety Administration (NHTSA) to investigate this matter thoroughly. It is critical to ascertain whether the December software update directly caused the failures of the vehicle's computer systems and to ensure that Tesla takes appropriate responsibility for the safety and reliability of their vehicles. This includes compensating owners for the costs incurred due to these failures and implementing measures to prevent such incidents in the future. Thank you for your attention to this serious matter.
Mfg Campaign: 11574636
Recall Date: Feb 29, 2024
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I am writing to formally file a complaint against Tesla, Inc. concerning a significant issue that has arisen following a software update issued to Model Y and Model 3 vehicles in early December. I am a Tesla Model Y owner, and following this update, I have experienced complete failure of critical vehicle systems including cameras, navigation, lane departure warnings, auto braking, forward collision warning, adaptive cruise control, windshield wipers, self-driving features, and car location data. The malfunction of these essential features not only compromises the safety and functionality of the vehicle but also indicates a severe underlying problem with the vehicle's computer system. The cost to replace the affected computer in my vehicle amounted to $2,400. However, upon reviewing discussions on Tesla forums, I have discovered that this is not an isolated incident; numerous other owners are facing similar failures, with some repair bills exceeding $3,000. Given the widespread nature of these issues and their chronological association with the December software update, there appears to be a high correlation between the update and the catastrophic failure of the vehicle computers. The financial burden of these repairs has unjustly fallen on consumers, although it is my belief that Tesla should be held accountable for these failures, given the direct link to their software update. I urge the National Highway Traffic Safety Administration (NHTSA) to investigate this matter thoroughly. It is critical to ascertain whether the December software update directly caused the failures of the vehicle's computer systems and to ensure that Tesla takes appropriate responsibility for the safety and reliability of their vehicles. This includes compensating owners for the costs incurred due to these failures and implementing measures to prevent such incidents in the future. Thank you for your attention to this serious matter.
Corrective Action:
I am writing to formally file a complaint against Tesla, Inc. concerning a significant issue that has arisen following a software update issued to Model Y and Model 3 vehicles in early December. I am a Tesla Model Y owner, and following this update, I have experienced complete failure of critical vehicle systems including cameras, navigation, lane departure warnings, auto braking, forward collision warning, adaptive cruise control, windshield wipers, self-driving features, and car location data. The malfunction of these essential features not only compromises the safety and functionality of the vehicle but also indicates a severe underlying problem with the vehicle's computer system. The cost to replace the affected computer in my vehicle amounted to $2,400. However, upon reviewing discussions on Tesla forums, I have discovered that this is not an isolated incident; numerous other owners are facing similar failures, with some repair bills exceeding $3,000. Given the widespread nature of these issues and their chronological association with the December software update, there appears to be a high correlation between the update and the catastrophic failure of the vehicle computers. The financial burden of these repairs has unjustly fallen on consumers, although it is my belief that Tesla should be held accountable for these failures, given the direct link to their software update. I urge the National Highway Traffic Safety Administration (NHTSA) to investigate this matter thoroughly. It is critical to ascertain whether the December software update directly caused the failures of the vehicle's computer systems and to ensure that Tesla takes appropriate responsibility for the safety and reliability of their vehicles. This includes compensating owners for the costs incurred due to these failures and implementing measures to prevent such incidents in the future. Thank you for your attention to this serious matter.
Additional Notes:
I am writing to formally file a complaint against Tesla, Inc. concerning a significant issue that has arisen following a software update issued to Model Y and Model 3 vehicles in early December. I am a Tesla Model Y owner, and following this update, I have experienced complete failure of critical vehicle systems including cameras, navigation, lane departure warnings, auto braking, forward collision warning, adaptive cruise control, windshield wipers, self-driving features, and car location data. The malfunction of these essential features not only compromises the safety and functionality of the vehicle but also indicates a severe underlying problem with the vehicle's computer system. The cost to replace the affected computer in my vehicle amounted to $2,400. However, upon reviewing discussions on Tesla forums, I have discovered that this is not an isolated incident; numerous other owners are facing similar failures, with some repair bills exceeding $3,000. Given the widespread nature of these issues and their chronological association with the December software update, there appears to be a high correlation between the update and the catastrophic failure of the vehicle computers. The financial burden of these repairs has unjustly fallen on consumers, although it is my belief that Tesla should be held accountable for these failures, given the direct link to their software update. I urge the National Highway Traffic Safety Administration (NHTSA) to investigate this matter thoroughly. It is critical to ascertain whether the December software update directly caused the failures of the vehicle's computer systems and to ensure that Tesla takes appropriate responsibility for the safety and reliability of their vehicles. This includes compensating owners for the costs incurred due to these failures and implementing measures to prevent such incidents in the future. Thank you for your attention to this serious matter.
Mfg Campaign: 11574636
Recall Date: Feb 29, 2024
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I am writing to formally file a complaint against Tesla, Inc. concerning a significant issue that has arisen following a software update issued to Model Y and Model 3 vehicles in early December. I am a Tesla Model Y owner, and following this update, I have experienced complete failure of critical vehicle systems including cameras, navigation, lane departure warnings, auto braking, forward collision warning, adaptive cruise control, windshield wipers, self-driving features, and car location data. The malfunction of these essential features not only compromises the safety and functionality of the vehicle but also indicates a severe underlying problem with the vehicle's computer system. The cost to replace the affected computer in my vehicle amounted to $2,400. However, upon reviewing discussions on Tesla forums, I have discovered that this is not an isolated incident; numerous other owners are facing similar failures, with some repair bills exceeding $3,000. Given the widespread nature of these issues and their chronological association with the December software update, there appears to be a high correlation between the update and the catastrophic failure of the vehicle computers. The financial burden of these repairs has unjustly fallen on consumers, although it is my belief that Tesla should be held accountable for these failures, given the direct link to their software update. I urge the National Highway Traffic Safety Administration (NHTSA) to investigate this matter thoroughly. It is critical to ascertain whether the December software update directly caused the failures of the vehicle's computer systems and to ensure that Tesla takes appropriate responsibility for the safety and reliability of their vehicles. This includes compensating owners for the costs incurred due to these failures and implementing measures to prevent such incidents in the future. Thank you for your attention to this serious matter.
Corrective Action:
I am writing to formally file a complaint against Tesla, Inc. concerning a significant issue that has arisen following a software update issued to Model Y and Model 3 vehicles in early December. I am a Tesla Model Y owner, and following this update, I have experienced complete failure of critical vehicle systems including cameras, navigation, lane departure warnings, auto braking, forward collision warning, adaptive cruise control, windshield wipers, self-driving features, and car location data. The malfunction of these essential features not only compromises the safety and functionality of the vehicle but also indicates a severe underlying problem with the vehicle's computer system. The cost to replace the affected computer in my vehicle amounted to $2,400. However, upon reviewing discussions on Tesla forums, I have discovered that this is not an isolated incident; numerous other owners are facing similar failures, with some repair bills exceeding $3,000. Given the widespread nature of these issues and their chronological association with the December software update, there appears to be a high correlation between the update and the catastrophic failure of the vehicle computers. The financial burden of these repairs has unjustly fallen on consumers, although it is my belief that Tesla should be held accountable for these failures, given the direct link to their software update. I urge the National Highway Traffic Safety Administration (NHTSA) to investigate this matter thoroughly. It is critical to ascertain whether the December software update directly caused the failures of the vehicle's computer systems and to ensure that Tesla takes appropriate responsibility for the safety and reliability of their vehicles. This includes compensating owners for the costs incurred due to these failures and implementing measures to prevent such incidents in the future. Thank you for your attention to this serious matter.
Additional Notes:
I am writing to formally file a complaint against Tesla, Inc. concerning a significant issue that has arisen following a software update issued to Model Y and Model 3 vehicles in early December. I am a Tesla Model Y owner, and following this update, I have experienced complete failure of critical vehicle systems including cameras, navigation, lane departure warnings, auto braking, forward collision warning, adaptive cruise control, windshield wipers, self-driving features, and car location data. The malfunction of these essential features not only compromises the safety and functionality of the vehicle but also indicates a severe underlying problem with the vehicle's computer system. The cost to replace the affected computer in my vehicle amounted to $2,400. However, upon reviewing discussions on Tesla forums, I have discovered that this is not an isolated incident; numerous other owners are facing similar failures, with some repair bills exceeding $3,000. Given the widespread nature of these issues and their chronological association with the December software update, there appears to be a high correlation between the update and the catastrophic failure of the vehicle computers. The financial burden of these repairs has unjustly fallen on consumers, although it is my belief that Tesla should be held accountable for these failures, given the direct link to their software update. I urge the National Highway Traffic Safety Administration (NHTSA) to investigate this matter thoroughly. It is critical to ascertain whether the December software update directly caused the failures of the vehicle's computer systems and to ensure that Tesla takes appropriate responsibility for the safety and reliability of their vehicles. This includes compensating owners for the costs incurred due to these failures and implementing measures to prevent such incidents in the future. Thank you for your attention to this serious matter.
Mfg Campaign: 11574636
Recall Date: Feb 29, 2024
Tesla, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2020 Tesla Model Y. The contact stated that while driving approximately 70 MPH with the Auto Pilot activated, the driver attempted to steer into the left lane to avoid a collision. The vehicle suddenly began to fishtail causing the driver to lose control of the steering and crash into the concrete median. During the crash, the vehicle was destroyed. The air bags did not deploy and the driver sustained a head contusion and later received medical treatment. No police report was taken. The vehicle was towed to the home. The cause of the failure was not determined. The manufacturer and local dealer were notified of the incident. The contact later received a recall notice for the NHTSA Campaign Number: 23V838000(Electrical System). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 45,000.
Corrective Action:
The contact owns a 2020 Tesla Model Y. The contact stated that while driving approximately 70 MPH with the Auto Pilot activated, the driver attempted to steer into the left lane to avoid a collision. The vehicle suddenly began to fishtail causing the driver to lose control of the steering and crash into the concrete median. During the crash, the vehicle was destroyed. The air bags did not deploy and the driver sustained a head contusion and later received medical treatment. No police report was taken. The vehicle was towed to the home. The cause of the failure was not determined. The manufacturer and local dealer were notified of the incident. The contact later received a recall notice for the NHTSA Campaign Number: 23V838000(Electrical System). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 45,000.
Additional Notes:
The contact owns a 2020 Tesla Model Y. The contact stated that while driving approximately 70 MPH with the Auto Pilot activated, the driver attempted to steer into the left lane to avoid a collision. The vehicle suddenly began to fishtail causing the driver to lose control of the steering and crash into the concrete median. During the crash, the vehicle was destroyed. The air bags did not deploy and the driver sustained a head contusion and later received medical treatment. No police report was taken. The vehicle was towed to the home. The cause of the failure was not determined. The manufacturer and local dealer were notified of the incident. The contact later received a recall notice for the NHTSA Campaign Number: 23V838000(Electrical System). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 45,000.
Mfg Campaign: 11572864
Recall Date: Feb 20, 2024
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I can’t use the full self drive capability without the car malfunctioning or slamming on the brakes. I paid extra for a service that not only doesn’t work but makes the car unsafe to drive. They’ve continually tried OTA updates and nothing can fix it. They need to recall this car and reimburse.
Corrective Action:
I can’t use the full self drive capability without the car malfunctioning or slamming on the brakes. I paid extra for a service that not only doesn’t work but makes the car unsafe to drive. They’ve continually tried OTA updates and nothing can fix it. They need to recall this car and reimburse.
Additional Notes:
I can’t use the full self drive capability without the car malfunctioning or slamming on the brakes. I paid extra for a service that not only doesn’t work but makes the car unsafe to drive. They’ve continually tried OTA updates and nothing can fix it. They need to recall this car and reimburse.
Mfg Campaign: 11572226
Recall Date: Feb 15, 2024
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
Potential Consequences:
The contact owned a 2020 Tesla Model Y. The contact stated that while reversing at low speed from his driveway, the accelerator pedal inadvertently depressed into the floorboard, resulting in sudden unintended acceleration. The contact depressed the brake pedal, but the vehicle failed to stop immediately. The vehicle struck two other parked vehicles in another driveway before crashing into a residence. The residents were not injured. The contact sustained a fractured neck, and shoulder pain from his seat belt, and head pain from striking the steering wheel. The contact's front passenger sustained a bruised shoulder, and the rear passenger, who was laying down on the rear seats, rolled over during impact and hit the rear seats, sustaining back and leg pain. The contact and his passengers were transported by ambulance to the hospital. A police report was filed. The vehicle was towed to a tow yard, where it was deemed totaled by the insurance company. The manufacturer was made aware of the failure and informed the contact that after reviewing the event data recorder (EDR), the data showed that the contact had his foot depressed on the accelerator pedal during the failure. The failure mileage was approximately 14,000.
Corrective Action:
The contact owned a 2020 Tesla Model Y. The contact stated that while reversing at low speed from his driveway, the accelerator pedal inadvertently depressed into the floorboard, resulting in sudden unintended acceleration. The contact depressed the brake pedal, but the vehicle failed to stop immediately. The vehicle struck two other parked vehicles in another driveway before crashing into a residence. The residents were not injured. The contact sustained a fractured neck, and shoulder pain from his seat belt, and head pain from striking the steering wheel. The contact's front passenger sustained a bruised shoulder, and the rear passenger, who was laying down on the rear seats, rolled over during impact and hit the rear seats, sustaining back and leg pain. The contact and his passengers were transported by ambulance to the hospital. A police report was filed. The vehicle was towed to a tow yard, where it was deemed totaled by the insurance company. The manufacturer was made aware of the failure and informed the contact that after reviewing the event data recorder (EDR), the data showed that the contact had his foot depressed on the accelerator pedal during the failure. The failure mileage was approximately 14,000.
Additional Notes:
The contact owned a 2020 Tesla Model Y. The contact stated that while reversing at low speed from his driveway, the accelerator pedal inadvertently depressed into the floorboard, resulting in sudden unintended acceleration. The contact depressed the brake pedal, but the vehicle failed to stop immediately. The vehicle struck two other parked vehicles in another driveway before crashing into a residence. The residents were not injured. The contact sustained a fractured neck, and shoulder pain from his seat belt, and head pain from striking the steering wheel. The contact's front passenger sustained a bruised shoulder, and the rear passenger, who was laying down on the rear seats, rolled over during impact and hit the rear seats, sustaining back and leg pain. The contact and his passengers were transported by ambulance to the hospital. A police report was filed. The vehicle was towed to a tow yard, where it was deemed totaled by the insurance company. The manufacturer was made aware of the failure and informed the contact that after reviewing the event data recorder (EDR), the data showed that the contact had his foot depressed on the accelerator pedal during the failure. The failure mileage was approximately 14,000.
Mfg Campaign: 11570095
Recall Date: Feb 5, 2024
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
This is a 2020 Tesla model Y. At 55k miles, 3.5 years of ownership I was alerted by my tire dealer about broken bushings and control arms in both front tires. They mentioned that they see these early failures often in I have a 2020 Tesla model Y. I am a careful, risk averse driver who has used the car just on roads for daily commute. No extraordinary forces or events on the suspensions happened. At the service center, I was informed that this would be due to my driving and that it is not a Tesla quality issue. In the end, all bushings, all 4 front lower control arms and associated compliance links had to be replaced. Given the history of Tesla's suspensions and their failures I do feel that this is a significant quality and a potential safety threat to US customers. There were no warnings or alarms that have alerted me to this problem.
Corrective Action:
This is a 2020 Tesla model Y. At 55k miles, 3.5 years of ownership I was alerted by my tire dealer about broken bushings and control arms in both front tires. They mentioned that they see these early failures often in I have a 2020 Tesla model Y. I am a careful, risk averse driver who has used the car just on roads for daily commute. No extraordinary forces or events on the suspensions happened. At the service center, I was informed that this would be due to my driving and that it is not a Tesla quality issue. In the end, all bushings, all 4 front lower control arms and associated compliance links had to be replaced. Given the history of Tesla's suspensions and their failures I do feel that this is a significant quality and a potential safety threat to US customers. There were no warnings or alarms that have alerted me to this problem.
Additional Notes:
This is a 2020 Tesla model Y. At 55k miles, 3.5 years of ownership I was alerted by my tire dealer about broken bushings and control arms in both front tires. They mentioned that they see these early failures often in I have a 2020 Tesla model Y. I am a careful, risk averse driver who has used the car just on roads for daily commute. No extraordinary forces or events on the suspensions happened. At the service center, I was informed that this would be due to my driving and that it is not a Tesla quality issue. In the end, all bushings, all 4 front lower control arms and associated compliance links had to be replaced. Given the history of Tesla's suspensions and their failures I do feel that this is a significant quality and a potential safety threat to US customers. There were no warnings or alarms that have alerted me to this problem.
Mfg Campaign: 11568782
Recall Date: Jan 30, 2024
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