Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S and Model X vehicles. The electronic power assist steering (EPAS) system may experience a loss of power steering assist when driving on rough roads or after hitting a pothole.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-014
Recall Date: Nov 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2019 Model S, Model X, and 2017-2020 Model 3 vehicles equipped with Autopilot Computer 2.5 and operating certain firmware releases. The rearview image may not immediately display when the vehicle begins to reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-004
Recall Date: Mar 18, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-00-004
Recall Date: Oct 29, 2021
Consumer Complaints
149 ComplaintsTesla, Inc.
Defect Description:
WHEELS
Potential Consequences:
5 WEEK OLD VEHICLE WITH 2200 MILES HAD THE LEFT REAR AXLE BECOME DISCONNECTED SPONTANEOUSLY AFTER ACCELERATING STRAIGHT AHEAD FROM A CITY STREET RED LIGHT WITHOUT ANY PRIOR COLLISION OR ACCIDENT. THIS WHEEL WAS TILTED 30 DEGREES INTO THE WHEEL WELL RENDERING THE CAR UNDRIVABLE. THE LEFT REAR AXLE OR CONTROL ARM WAS VISIBLY HANGING FREELY UNDERNEATH THE CAR. TESLA SERVICE HAS BEEN UNABLE TO DIAGNOSE THE CAUSE FOR SPONTANEOUS FAILURE AND AWAIT INPUT FROM THE ENGINEERING DEPARTMENT. THEY HAVE SUGGESTED THAT IT COULD BE A CONTROL ARM FAILURE OR A BROKEN ALUMINUM CAR FRAME.
Corrective Action:
5 WEEK OLD VEHICLE WITH 2200 MILES HAD THE LEFT REAR AXLE BECOME DISCONNECTED SPONTANEOUSLY AFTER ACCELERATING STRAIGHT AHEAD FROM A CITY STREET RED LIGHT WITHOUT ANY PRIOR COLLISION OR ACCIDENT. THIS WHEEL WAS TILTED 30 DEGREES INTO THE WHEEL WELL RENDERING THE CAR UNDRIVABLE. THE LEFT REAR AXLE OR CONTROL ARM WAS VISIBLY HANGING FREELY UNDERNEATH THE CAR. TESLA SERVICE HAS BEEN UNABLE TO DIAGNOSE THE CAUSE FOR SPONTANEOUS FAILURE AND AWAIT INPUT FROM THE ENGINEERING DEPARTMENT. THEY HAVE SUGGESTED THAT IT COULD BE A CONTROL ARM FAILURE OR A BROKEN ALUMINUM CAR FRAME.
Additional Notes:
5 WEEK OLD VEHICLE WITH 2200 MILES HAD THE LEFT REAR AXLE BECOME DISCONNECTED SPONTANEOUSLY AFTER ACCELERATING STRAIGHT AHEAD FROM A CITY STREET RED LIGHT WITHOUT ANY PRIOR COLLISION OR ACCIDENT. THIS WHEEL WAS TILTED 30 DEGREES INTO THE WHEEL WELL RENDERING THE CAR UNDRIVABLE. THE LEFT REAR AXLE OR CONTROL ARM WAS VISIBLY HANGING FREELY UNDERNEATH THE CAR. TESLA SERVICE HAS BEEN UNABLE TO DIAGNOSE THE CAUSE FOR SPONTANEOUS FAILURE AND AWAIT INPUT FROM THE ENGINEERING DEPARTMENT. THEY HAVE SUGGESTED THAT IT COULD BE A CONTROL ARM FAILURE OR A BROKEN ALUMINUM CAR FRAME.
Mfg Campaign: 11277294
Recall Date: Oct 31, 2019
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
5 WEEK OLD VEHICLE WITH 2200 MILES HAD THE LEFT REAR AXLE BECOME DISCONNECTED SPONTANEOUSLY AFTER ACCELERATING STRAIGHT AHEAD FROM A CITY STREET RED LIGHT WITHOUT ANY PRIOR COLLISION OR ACCIDENT. THIS WHEEL WAS TILTED 30 DEGREES INTO THE WHEEL WELL RENDERING THE CAR UNDRIVABLE. THE LEFT REAR AXLE OR CONTROL ARM WAS VISIBLY HANGING FREELY UNDERNEATH THE CAR. TESLA SERVICE HAS BEEN UNABLE TO DIAGNOSE THE CAUSE FOR SPONTANEOUS FAILURE AND AWAIT INPUT FROM THE ENGINEERING DEPARTMENT. THEY HAVE SUGGESTED THAT IT COULD BE A CONTROL ARM FAILURE OR A BROKEN ALUMINUM CAR FRAME.
Corrective Action:
5 WEEK OLD VEHICLE WITH 2200 MILES HAD THE LEFT REAR AXLE BECOME DISCONNECTED SPONTANEOUSLY AFTER ACCELERATING STRAIGHT AHEAD FROM A CITY STREET RED LIGHT WITHOUT ANY PRIOR COLLISION OR ACCIDENT. THIS WHEEL WAS TILTED 30 DEGREES INTO THE WHEEL WELL RENDERING THE CAR UNDRIVABLE. THE LEFT REAR AXLE OR CONTROL ARM WAS VISIBLY HANGING FREELY UNDERNEATH THE CAR. TESLA SERVICE HAS BEEN UNABLE TO DIAGNOSE THE CAUSE FOR SPONTANEOUS FAILURE AND AWAIT INPUT FROM THE ENGINEERING DEPARTMENT. THEY HAVE SUGGESTED THAT IT COULD BE A CONTROL ARM FAILURE OR A BROKEN ALUMINUM CAR FRAME.
Additional Notes:
5 WEEK OLD VEHICLE WITH 2200 MILES HAD THE LEFT REAR AXLE BECOME DISCONNECTED SPONTANEOUSLY AFTER ACCELERATING STRAIGHT AHEAD FROM A CITY STREET RED LIGHT WITHOUT ANY PRIOR COLLISION OR ACCIDENT. THIS WHEEL WAS TILTED 30 DEGREES INTO THE WHEEL WELL RENDERING THE CAR UNDRIVABLE. THE LEFT REAR AXLE OR CONTROL ARM WAS VISIBLY HANGING FREELY UNDERNEATH THE CAR. TESLA SERVICE HAS BEEN UNABLE TO DIAGNOSE THE CAUSE FOR SPONTANEOUS FAILURE AND AWAIT INPUT FROM THE ENGINEERING DEPARTMENT. THEY HAVE SUGGESTED THAT IT COULD BE A CONTROL ARM FAILURE OR A BROKEN ALUMINUM CAR FRAME.
Mfg Campaign: 11277294
Recall Date: Oct 31, 2019
Tesla, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WHILE I WAS PARKING SUDDEN UNINTENDED ACCELERATION OCCURRED VEHICLE JUMPED THE CURB AND THE VEHICLE SMASHED THE BUILDING WENT THRU THE WALL. THERE WERE TWICE PRIOR INCEDENTS WITH NO ACCIDENT BUT FREAKING OUT WHITHIN LAST 4 WEEKS.THE VEHICLE WAS IN MOTION IN CITY STREET ALL THREE INSTANCES. ALL THREE INCIDENTS I WAS TURNING THE CORNER OR PARKING WITH LESS THAN 5 MILES PER HOUR.
Corrective Action:
WHILE I WAS PARKING SUDDEN UNINTENDED ACCELERATION OCCURRED VEHICLE JUMPED THE CURB AND THE VEHICLE SMASHED THE BUILDING WENT THRU THE WALL. THERE WERE TWICE PRIOR INCEDENTS WITH NO ACCIDENT BUT FREAKING OUT WHITHIN LAST 4 WEEKS.THE VEHICLE WAS IN MOTION IN CITY STREET ALL THREE INSTANCES. ALL THREE INCIDENTS I WAS TURNING THE CORNER OR PARKING WITH LESS THAN 5 MILES PER HOUR.
Additional Notes:
WHILE I WAS PARKING SUDDEN UNINTENDED ACCELERATION OCCURRED VEHICLE JUMPED THE CURB AND THE VEHICLE SMASHED THE BUILDING WENT THRU THE WALL. THERE WERE TWICE PRIOR INCEDENTS WITH NO ACCIDENT BUT FREAKING OUT WHITHIN LAST 4 WEEKS.THE VEHICLE WAS IN MOTION IN CITY STREET ALL THREE INSTANCES. ALL THREE INCIDENTS I WAS TURNING THE CORNER OR PARKING WITH LESS THAN 5 MILES PER HOUR.
Mfg Campaign: 11266551
Recall Date: Oct 5, 2019
Tesla, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
WHILE I WAS PARKING SUDDEN UNINTENDED ACCELERATION OCCURRED VEHICLE JUMPED THE CURB AND THE VEHICLE SMASHED THE BUILDING WENT THRU THE WALL. THERE WERE TWICE PRIOR INCEDENTS WITH NO ACCIDENT BUT FREAKING OUT WHITHIN LAST 4 WEEKS.THE VEHICLE WAS IN MOTION IN CITY STREET ALL THREE INSTANCES. ALL THREE INCIDENTS I WAS TURNING THE CORNER OR PARKING WITH LESS THAN 5 MILES PER HOUR.
Corrective Action:
WHILE I WAS PARKING SUDDEN UNINTENDED ACCELERATION OCCURRED VEHICLE JUMPED THE CURB AND THE VEHICLE SMASHED THE BUILDING WENT THRU THE WALL. THERE WERE TWICE PRIOR INCEDENTS WITH NO ACCIDENT BUT FREAKING OUT WHITHIN LAST 4 WEEKS.THE VEHICLE WAS IN MOTION IN CITY STREET ALL THREE INSTANCES. ALL THREE INCIDENTS I WAS TURNING THE CORNER OR PARKING WITH LESS THAN 5 MILES PER HOUR.
Additional Notes:
WHILE I WAS PARKING SUDDEN UNINTENDED ACCELERATION OCCURRED VEHICLE JUMPED THE CURB AND THE VEHICLE SMASHED THE BUILDING WENT THRU THE WALL. THERE WERE TWICE PRIOR INCEDENTS WITH NO ACCIDENT BUT FREAKING OUT WHITHIN LAST 4 WEEKS.THE VEHICLE WAS IN MOTION IN CITY STREET ALL THREE INSTANCES. ALL THREE INCIDENTS I WAS TURNING THE CORNER OR PARKING WITH LESS THAN 5 MILES PER HOUR.
Mfg Campaign: 11266551
Recall Date: Oct 5, 2019
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE I WAS PARKING SUDDEN UNINTENDED ACCELERATION OCCURRED VEHICLE JUMPED THE CURB AND THE VEHICLE SMASHED THE BUILDING WENT THRU THE WALL. THERE WERE TWICE PRIOR INCEDENTS WITH NO ACCIDENT BUT FREAKING OUT WHITHIN LAST 4 WEEKS.THE VEHICLE WAS IN MOTION IN CITY STREET ALL THREE INSTANCES. ALL THREE INCIDENTS I WAS TURNING THE CORNER OR PARKING WITH LESS THAN 5 MILES PER HOUR.
Corrective Action:
WHILE I WAS PARKING SUDDEN UNINTENDED ACCELERATION OCCURRED VEHICLE JUMPED THE CURB AND THE VEHICLE SMASHED THE BUILDING WENT THRU THE WALL. THERE WERE TWICE PRIOR INCEDENTS WITH NO ACCIDENT BUT FREAKING OUT WHITHIN LAST 4 WEEKS.THE VEHICLE WAS IN MOTION IN CITY STREET ALL THREE INSTANCES. ALL THREE INCIDENTS I WAS TURNING THE CORNER OR PARKING WITH LESS THAN 5 MILES PER HOUR.
Additional Notes:
WHILE I WAS PARKING SUDDEN UNINTENDED ACCELERATION OCCURRED VEHICLE JUMPED THE CURB AND THE VEHICLE SMASHED THE BUILDING WENT THRU THE WALL. THERE WERE TWICE PRIOR INCEDENTS WITH NO ACCIDENT BUT FREAKING OUT WHITHIN LAST 4 WEEKS.THE VEHICLE WAS IN MOTION IN CITY STREET ALL THREE INSTANCES. ALL THREE INCIDENTS I WAS TURNING THE CORNER OR PARKING WITH LESS THAN 5 MILES PER HOUR.
Mfg Campaign: 11266551
Recall Date: Oct 5, 2019
Tesla, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
TWO MAJOR ISSUES. ON JUNE 23, AFTER A SOFTWARE UPDATE, I LEFT TO RUN SOME ERRANDS. I GOT A MESSAGE THAT THE UPDATE DIDN'T INSTALL PROPERLY, BUT GIVEN THAT THE FUNCTIONS OF THE UPDATE DIDN'T SEEM CRITICAL, I DECIDED TO WAIT TO TRY AND REINSTALL. I WAS AT A STOP LIGHT IN THE CENTER LANE ON WISCONSIN AVENUE IN DC (A VERY BUSY STREET), WHEN I WENT TO GO AS THE LIGHT TURNED GREEN, MY ENTIRE SCREEN WENT BLACK AND I COULD NOT START THE CAR. MY HAZARD LIGHTS WOULDN'T EVEN GO ON. THANKFULLY, I COULD ROLL DOWN MY WINDOW AND WAVE CARS TO GO BY. I THANK GOD THAT MY CHILDREN WEREN'T WITH ME, AS I COULD HAVE EASILY BEEN IN A CATASTROPHIC ACCIDENT IN A VERY BUSY INTERSECTION. AFTER A COUPLE OF MINUTES OF GREAT DISTRESS, THE CAR STARTED AGAIN, BUT MY NAVIGATION, AUTO DRIVE, ETC. WERE NOT WORKING. I CALLED TESLA AND THEY RESENT THE UPDATE AND IT INSTALLED FINE, BUT TOOK ABOUT TWO HOURS AND THREE TRIES??? THIS WAS A NIGHTMARE. MY PURSE WAS IN THE BACKSEAT WITH MY PHONE AND I WAS SO BUSY WAVING CARS AROUND ME I COULDN'T GET TO IT. AND NO POWER = NO TESLA EMERGENCY ASSISTANCE. HOW DO YOU GET HELP? THIS WAS TERRIFYING. MY SECOND ISSUE IS THAT MY LTE RARELY WORKS. I'VE SCHEDULED SERVICE, BUT THEY CAN'T ACCOMMODATE FOR ANOTHER TWO WEEKS. THAT OFTEN LEAVES ME WITH NO NAVIGATION, NO SATELLITE RADIO, ETC., ETC. MY APP NOW SHOWS MY CAR IS CHARGING IN MARYLAND...WHEN IT'S IN A PARKING GARAGE IN DC. AGAIN, NOT HELPFUL. HAVING THIS EXPERIENCE AND THE FAILING LTE, I AM 100% CONVINCED THAT YOU NEED TO HAVE CARPLAY, WHERE AT LEAST YOU HAVE A BACK UP FOR NAVIGATION AND VOICE TO TEXT ABILITY. IT ISN'T SAFER TO ONLY HAVE LTE IF IT DOESN'T WORK. MINE WENT OUT THIS MORNING DURING MY COMMUTE AND NEVER CAME BACK. I EVEN TRIED USING MY PHONE HOTSPOT FOR WIFI AND THAT DIDN'T WORK EITHER. HOW ARE YOU GOING TO OFFER NETFLIX AND VOICE TEXT IF THE LTE AND WIFI DON'T WORK? HOW IS THAT SAFER?
Corrective Action:
TWO MAJOR ISSUES. ON JUNE 23, AFTER A SOFTWARE UPDATE, I LEFT TO RUN SOME ERRANDS. I GOT A MESSAGE THAT THE UPDATE DIDN'T INSTALL PROPERLY, BUT GIVEN THAT THE FUNCTIONS OF THE UPDATE DIDN'T SEEM CRITICAL, I DECIDED TO WAIT TO TRY AND REINSTALL. I WAS AT A STOP LIGHT IN THE CENTER LANE ON WISCONSIN AVENUE IN DC (A VERY BUSY STREET), WHEN I WENT TO GO AS THE LIGHT TURNED GREEN, MY ENTIRE SCREEN WENT BLACK AND I COULD NOT START THE CAR. MY HAZARD LIGHTS WOULDN'T EVEN GO ON. THANKFULLY, I COULD ROLL DOWN MY WINDOW AND WAVE CARS TO GO BY. I THANK GOD THAT MY CHILDREN WEREN'T WITH ME, AS I COULD HAVE EASILY BEEN IN A CATASTROPHIC ACCIDENT IN A VERY BUSY INTERSECTION. AFTER A COUPLE OF MINUTES OF GREAT DISTRESS, THE CAR STARTED AGAIN, BUT MY NAVIGATION, AUTO DRIVE, ETC. WERE NOT WORKING. I CALLED TESLA AND THEY RESENT THE UPDATE AND IT INSTALLED FINE, BUT TOOK ABOUT TWO HOURS AND THREE TRIES??? THIS WAS A NIGHTMARE. MY PURSE WAS IN THE BACKSEAT WITH MY PHONE AND I WAS SO BUSY WAVING CARS AROUND ME I COULDN'T GET TO IT. AND NO POWER = NO TESLA EMERGENCY ASSISTANCE. HOW DO YOU GET HELP? THIS WAS TERRIFYING. MY SECOND ISSUE IS THAT MY LTE RARELY WORKS. I'VE SCHEDULED SERVICE, BUT THEY CAN'T ACCOMMODATE FOR ANOTHER TWO WEEKS. THAT OFTEN LEAVES ME WITH NO NAVIGATION, NO SATELLITE RADIO, ETC., ETC. MY APP NOW SHOWS MY CAR IS CHARGING IN MARYLAND...WHEN IT'S IN A PARKING GARAGE IN DC. AGAIN, NOT HELPFUL. HAVING THIS EXPERIENCE AND THE FAILING LTE, I AM 100% CONVINCED THAT YOU NEED TO HAVE CARPLAY, WHERE AT LEAST YOU HAVE A BACK UP FOR NAVIGATION AND VOICE TO TEXT ABILITY. IT ISN'T SAFER TO ONLY HAVE LTE IF IT DOESN'T WORK. MINE WENT OUT THIS MORNING DURING MY COMMUTE AND NEVER CAME BACK. I EVEN TRIED USING MY PHONE HOTSPOT FOR WIFI AND THAT DIDN'T WORK EITHER. HOW ARE YOU GOING TO OFFER NETFLIX AND VOICE TEXT IF THE LTE AND WIFI DON'T WORK? HOW IS THAT SAFER?
Additional Notes:
TWO MAJOR ISSUES. ON JUNE 23, AFTER A SOFTWARE UPDATE, I LEFT TO RUN SOME ERRANDS. I GOT A MESSAGE THAT THE UPDATE DIDN'T INSTALL PROPERLY, BUT GIVEN THAT THE FUNCTIONS OF THE UPDATE DIDN'T SEEM CRITICAL, I DECIDED TO WAIT TO TRY AND REINSTALL. I WAS AT A STOP LIGHT IN THE CENTER LANE ON WISCONSIN AVENUE IN DC (A VERY BUSY STREET), WHEN I WENT TO GO AS THE LIGHT TURNED GREEN, MY ENTIRE SCREEN WENT BLACK AND I COULD NOT START THE CAR. MY HAZARD LIGHTS WOULDN'T EVEN GO ON. THANKFULLY, I COULD ROLL DOWN MY WINDOW AND WAVE CARS TO GO BY. I THANK GOD THAT MY CHILDREN WEREN'T WITH ME, AS I COULD HAVE EASILY BEEN IN A CATASTROPHIC ACCIDENT IN A VERY BUSY INTERSECTION. AFTER A COUPLE OF MINUTES OF GREAT DISTRESS, THE CAR STARTED AGAIN, BUT MY NAVIGATION, AUTO DRIVE, ETC. WERE NOT WORKING. I CALLED TESLA AND THEY RESENT THE UPDATE AND IT INSTALLED FINE, BUT TOOK ABOUT TWO HOURS AND THREE TRIES??? THIS WAS A NIGHTMARE. MY PURSE WAS IN THE BACKSEAT WITH MY PHONE AND I WAS SO BUSY WAVING CARS AROUND ME I COULDN'T GET TO IT. AND NO POWER = NO TESLA EMERGENCY ASSISTANCE. HOW DO YOU GET HELP? THIS WAS TERRIFYING. MY SECOND ISSUE IS THAT MY LTE RARELY WORKS. I'VE SCHEDULED SERVICE, BUT THEY CAN'T ACCOMMODATE FOR ANOTHER TWO WEEKS. THAT OFTEN LEAVES ME WITH NO NAVIGATION, NO SATELLITE RADIO, ETC., ETC. MY APP NOW SHOWS MY CAR IS CHARGING IN MARYLAND...WHEN IT'S IN A PARKING GARAGE IN DC. AGAIN, NOT HELPFUL. HAVING THIS EXPERIENCE AND THE FAILING LTE, I AM 100% CONVINCED THAT YOU NEED TO HAVE CARPLAY, WHERE AT LEAST YOU HAVE A BACK UP FOR NAVIGATION AND VOICE TO TEXT ABILITY. IT ISN'T SAFER TO ONLY HAVE LTE IF IT DOESN'T WORK. MINE WENT OUT THIS MORNING DURING MY COMMUTE AND NEVER CAME BACK. I EVEN TRIED USING MY PHONE HOTSPOT FOR WIFI AND THAT DIDN'T WORK EITHER. HOW ARE YOU GOING TO OFFER NETFLIX AND VOICE TEXT IF THE LTE AND WIFI DON'T WORK? HOW IS THAT SAFER?
Mfg Campaign: 11241054
Recall Date: Aug 1, 2019
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TWO MAJOR ISSUES. ON JUNE 23, AFTER A SOFTWARE UPDATE, I LEFT TO RUN SOME ERRANDS. I GOT A MESSAGE THAT THE UPDATE DIDN'T INSTALL PROPERLY, BUT GIVEN THAT THE FUNCTIONS OF THE UPDATE DIDN'T SEEM CRITICAL, I DECIDED TO WAIT TO TRY AND REINSTALL. I WAS AT A STOP LIGHT IN THE CENTER LANE ON WISCONSIN AVENUE IN DC (A VERY BUSY STREET), WHEN I WENT TO GO AS THE LIGHT TURNED GREEN, MY ENTIRE SCREEN WENT BLACK AND I COULD NOT START THE CAR. MY HAZARD LIGHTS WOULDN'T EVEN GO ON. THANKFULLY, I COULD ROLL DOWN MY WINDOW AND WAVE CARS TO GO BY. I THANK GOD THAT MY CHILDREN WEREN'T WITH ME, AS I COULD HAVE EASILY BEEN IN A CATASTROPHIC ACCIDENT IN A VERY BUSY INTERSECTION. AFTER A COUPLE OF MINUTES OF GREAT DISTRESS, THE CAR STARTED AGAIN, BUT MY NAVIGATION, AUTO DRIVE, ETC. WERE NOT WORKING. I CALLED TESLA AND THEY RESENT THE UPDATE AND IT INSTALLED FINE, BUT TOOK ABOUT TWO HOURS AND THREE TRIES??? THIS WAS A NIGHTMARE. MY PURSE WAS IN THE BACKSEAT WITH MY PHONE AND I WAS SO BUSY WAVING CARS AROUND ME I COULDN'T GET TO IT. AND NO POWER = NO TESLA EMERGENCY ASSISTANCE. HOW DO YOU GET HELP? THIS WAS TERRIFYING. MY SECOND ISSUE IS THAT MY LTE RARELY WORKS. I'VE SCHEDULED SERVICE, BUT THEY CAN'T ACCOMMODATE FOR ANOTHER TWO WEEKS. THAT OFTEN LEAVES ME WITH NO NAVIGATION, NO SATELLITE RADIO, ETC., ETC. MY APP NOW SHOWS MY CAR IS CHARGING IN MARYLAND...WHEN IT'S IN A PARKING GARAGE IN DC. AGAIN, NOT HELPFUL. HAVING THIS EXPERIENCE AND THE FAILING LTE, I AM 100% CONVINCED THAT YOU NEED TO HAVE CARPLAY, WHERE AT LEAST YOU HAVE A BACK UP FOR NAVIGATION AND VOICE TO TEXT ABILITY. IT ISN'T SAFER TO ONLY HAVE LTE IF IT DOESN'T WORK. MINE WENT OUT THIS MORNING DURING MY COMMUTE AND NEVER CAME BACK. I EVEN TRIED USING MY PHONE HOTSPOT FOR WIFI AND THAT DIDN'T WORK EITHER. HOW ARE YOU GOING TO OFFER NETFLIX AND VOICE TEXT IF THE LTE AND WIFI DON'T WORK? HOW IS THAT SAFER?
Corrective Action:
TWO MAJOR ISSUES. ON JUNE 23, AFTER A SOFTWARE UPDATE, I LEFT TO RUN SOME ERRANDS. I GOT A MESSAGE THAT THE UPDATE DIDN'T INSTALL PROPERLY, BUT GIVEN THAT THE FUNCTIONS OF THE UPDATE DIDN'T SEEM CRITICAL, I DECIDED TO WAIT TO TRY AND REINSTALL. I WAS AT A STOP LIGHT IN THE CENTER LANE ON WISCONSIN AVENUE IN DC (A VERY BUSY STREET), WHEN I WENT TO GO AS THE LIGHT TURNED GREEN, MY ENTIRE SCREEN WENT BLACK AND I COULD NOT START THE CAR. MY HAZARD LIGHTS WOULDN'T EVEN GO ON. THANKFULLY, I COULD ROLL DOWN MY WINDOW AND WAVE CARS TO GO BY. I THANK GOD THAT MY CHILDREN WEREN'T WITH ME, AS I COULD HAVE EASILY BEEN IN A CATASTROPHIC ACCIDENT IN A VERY BUSY INTERSECTION. AFTER A COUPLE OF MINUTES OF GREAT DISTRESS, THE CAR STARTED AGAIN, BUT MY NAVIGATION, AUTO DRIVE, ETC. WERE NOT WORKING. I CALLED TESLA AND THEY RESENT THE UPDATE AND IT INSTALLED FINE, BUT TOOK ABOUT TWO HOURS AND THREE TRIES??? THIS WAS A NIGHTMARE. MY PURSE WAS IN THE BACKSEAT WITH MY PHONE AND I WAS SO BUSY WAVING CARS AROUND ME I COULDN'T GET TO IT. AND NO POWER = NO TESLA EMERGENCY ASSISTANCE. HOW DO YOU GET HELP? THIS WAS TERRIFYING. MY SECOND ISSUE IS THAT MY LTE RARELY WORKS. I'VE SCHEDULED SERVICE, BUT THEY CAN'T ACCOMMODATE FOR ANOTHER TWO WEEKS. THAT OFTEN LEAVES ME WITH NO NAVIGATION, NO SATELLITE RADIO, ETC., ETC. MY APP NOW SHOWS MY CAR IS CHARGING IN MARYLAND...WHEN IT'S IN A PARKING GARAGE IN DC. AGAIN, NOT HELPFUL. HAVING THIS EXPERIENCE AND THE FAILING LTE, I AM 100% CONVINCED THAT YOU NEED TO HAVE CARPLAY, WHERE AT LEAST YOU HAVE A BACK UP FOR NAVIGATION AND VOICE TO TEXT ABILITY. IT ISN'T SAFER TO ONLY HAVE LTE IF IT DOESN'T WORK. MINE WENT OUT THIS MORNING DURING MY COMMUTE AND NEVER CAME BACK. I EVEN TRIED USING MY PHONE HOTSPOT FOR WIFI AND THAT DIDN'T WORK EITHER. HOW ARE YOU GOING TO OFFER NETFLIX AND VOICE TEXT IF THE LTE AND WIFI DON'T WORK? HOW IS THAT SAFER?
Additional Notes:
TWO MAJOR ISSUES. ON JUNE 23, AFTER A SOFTWARE UPDATE, I LEFT TO RUN SOME ERRANDS. I GOT A MESSAGE THAT THE UPDATE DIDN'T INSTALL PROPERLY, BUT GIVEN THAT THE FUNCTIONS OF THE UPDATE DIDN'T SEEM CRITICAL, I DECIDED TO WAIT TO TRY AND REINSTALL. I WAS AT A STOP LIGHT IN THE CENTER LANE ON WISCONSIN AVENUE IN DC (A VERY BUSY STREET), WHEN I WENT TO GO AS THE LIGHT TURNED GREEN, MY ENTIRE SCREEN WENT BLACK AND I COULD NOT START THE CAR. MY HAZARD LIGHTS WOULDN'T EVEN GO ON. THANKFULLY, I COULD ROLL DOWN MY WINDOW AND WAVE CARS TO GO BY. I THANK GOD THAT MY CHILDREN WEREN'T WITH ME, AS I COULD HAVE EASILY BEEN IN A CATASTROPHIC ACCIDENT IN A VERY BUSY INTERSECTION. AFTER A COUPLE OF MINUTES OF GREAT DISTRESS, THE CAR STARTED AGAIN, BUT MY NAVIGATION, AUTO DRIVE, ETC. WERE NOT WORKING. I CALLED TESLA AND THEY RESENT THE UPDATE AND IT INSTALLED FINE, BUT TOOK ABOUT TWO HOURS AND THREE TRIES??? THIS WAS A NIGHTMARE. MY PURSE WAS IN THE BACKSEAT WITH MY PHONE AND I WAS SO BUSY WAVING CARS AROUND ME I COULDN'T GET TO IT. AND NO POWER = NO TESLA EMERGENCY ASSISTANCE. HOW DO YOU GET HELP? THIS WAS TERRIFYING. MY SECOND ISSUE IS THAT MY LTE RARELY WORKS. I'VE SCHEDULED SERVICE, BUT THEY CAN'T ACCOMMODATE FOR ANOTHER TWO WEEKS. THAT OFTEN LEAVES ME WITH NO NAVIGATION, NO SATELLITE RADIO, ETC., ETC. MY APP NOW SHOWS MY CAR IS CHARGING IN MARYLAND...WHEN IT'S IN A PARKING GARAGE IN DC. AGAIN, NOT HELPFUL. HAVING THIS EXPERIENCE AND THE FAILING LTE, I AM 100% CONVINCED THAT YOU NEED TO HAVE CARPLAY, WHERE AT LEAST YOU HAVE A BACK UP FOR NAVIGATION AND VOICE TO TEXT ABILITY. IT ISN'T SAFER TO ONLY HAVE LTE IF IT DOESN'T WORK. MINE WENT OUT THIS MORNING DURING MY COMMUTE AND NEVER CAME BACK. I EVEN TRIED USING MY PHONE HOTSPOT FOR WIFI AND THAT DIDN'T WORK EITHER. HOW ARE YOU GOING TO OFFER NETFLIX AND VOICE TEXT IF THE LTE AND WIFI DON'T WORK? HOW IS THAT SAFER?
Mfg Campaign: 11241054
Recall Date: Aug 1, 2019
Tesla, Inc.
Defect Description:
ENGINE
Potential Consequences:
TWO MAJOR ISSUES. ON JUNE 23, AFTER A SOFTWARE UPDATE, I LEFT TO RUN SOME ERRANDS. I GOT A MESSAGE THAT THE UPDATE DIDN'T INSTALL PROPERLY, BUT GIVEN THAT THE FUNCTIONS OF THE UPDATE DIDN'T SEEM CRITICAL, I DECIDED TO WAIT TO TRY AND REINSTALL. I WAS AT A STOP LIGHT IN THE CENTER LANE ON WISCONSIN AVENUE IN DC (A VERY BUSY STREET), WHEN I WENT TO GO AS THE LIGHT TURNED GREEN, MY ENTIRE SCREEN WENT BLACK AND I COULD NOT START THE CAR. MY HAZARD LIGHTS WOULDN'T EVEN GO ON. THANKFULLY, I COULD ROLL DOWN MY WINDOW AND WAVE CARS TO GO BY. I THANK GOD THAT MY CHILDREN WEREN'T WITH ME, AS I COULD HAVE EASILY BEEN IN A CATASTROPHIC ACCIDENT IN A VERY BUSY INTERSECTION. AFTER A COUPLE OF MINUTES OF GREAT DISTRESS, THE CAR STARTED AGAIN, BUT MY NAVIGATION, AUTO DRIVE, ETC. WERE NOT WORKING. I CALLED TESLA AND THEY RESENT THE UPDATE AND IT INSTALLED FINE, BUT TOOK ABOUT TWO HOURS AND THREE TRIES??? THIS WAS A NIGHTMARE. MY PURSE WAS IN THE BACKSEAT WITH MY PHONE AND I WAS SO BUSY WAVING CARS AROUND ME I COULDN'T GET TO IT. AND NO POWER = NO TESLA EMERGENCY ASSISTANCE. HOW DO YOU GET HELP? THIS WAS TERRIFYING. MY SECOND ISSUE IS THAT MY LTE RARELY WORKS. I'VE SCHEDULED SERVICE, BUT THEY CAN'T ACCOMMODATE FOR ANOTHER TWO WEEKS. THAT OFTEN LEAVES ME WITH NO NAVIGATION, NO SATELLITE RADIO, ETC., ETC. MY APP NOW SHOWS MY CAR IS CHARGING IN MARYLAND...WHEN IT'S IN A PARKING GARAGE IN DC. AGAIN, NOT HELPFUL. HAVING THIS EXPERIENCE AND THE FAILING LTE, I AM 100% CONVINCED THAT YOU NEED TO HAVE CARPLAY, WHERE AT LEAST YOU HAVE A BACK UP FOR NAVIGATION AND VOICE TO TEXT ABILITY. IT ISN'T SAFER TO ONLY HAVE LTE IF IT DOESN'T WORK. MINE WENT OUT THIS MORNING DURING MY COMMUTE AND NEVER CAME BACK. I EVEN TRIED USING MY PHONE HOTSPOT FOR WIFI AND THAT DIDN'T WORK EITHER. HOW ARE YOU GOING TO OFFER NETFLIX AND VOICE TEXT IF THE LTE AND WIFI DON'T WORK? HOW IS THAT SAFER?
Corrective Action:
TWO MAJOR ISSUES. ON JUNE 23, AFTER A SOFTWARE UPDATE, I LEFT TO RUN SOME ERRANDS. I GOT A MESSAGE THAT THE UPDATE DIDN'T INSTALL PROPERLY, BUT GIVEN THAT THE FUNCTIONS OF THE UPDATE DIDN'T SEEM CRITICAL, I DECIDED TO WAIT TO TRY AND REINSTALL. I WAS AT A STOP LIGHT IN THE CENTER LANE ON WISCONSIN AVENUE IN DC (A VERY BUSY STREET), WHEN I WENT TO GO AS THE LIGHT TURNED GREEN, MY ENTIRE SCREEN WENT BLACK AND I COULD NOT START THE CAR. MY HAZARD LIGHTS WOULDN'T EVEN GO ON. THANKFULLY, I COULD ROLL DOWN MY WINDOW AND WAVE CARS TO GO BY. I THANK GOD THAT MY CHILDREN WEREN'T WITH ME, AS I COULD HAVE EASILY BEEN IN A CATASTROPHIC ACCIDENT IN A VERY BUSY INTERSECTION. AFTER A COUPLE OF MINUTES OF GREAT DISTRESS, THE CAR STARTED AGAIN, BUT MY NAVIGATION, AUTO DRIVE, ETC. WERE NOT WORKING. I CALLED TESLA AND THEY RESENT THE UPDATE AND IT INSTALLED FINE, BUT TOOK ABOUT TWO HOURS AND THREE TRIES??? THIS WAS A NIGHTMARE. MY PURSE WAS IN THE BACKSEAT WITH MY PHONE AND I WAS SO BUSY WAVING CARS AROUND ME I COULDN'T GET TO IT. AND NO POWER = NO TESLA EMERGENCY ASSISTANCE. HOW DO YOU GET HELP? THIS WAS TERRIFYING. MY SECOND ISSUE IS THAT MY LTE RARELY WORKS. I'VE SCHEDULED SERVICE, BUT THEY CAN'T ACCOMMODATE FOR ANOTHER TWO WEEKS. THAT OFTEN LEAVES ME WITH NO NAVIGATION, NO SATELLITE RADIO, ETC., ETC. MY APP NOW SHOWS MY CAR IS CHARGING IN MARYLAND...WHEN IT'S IN A PARKING GARAGE IN DC. AGAIN, NOT HELPFUL. HAVING THIS EXPERIENCE AND THE FAILING LTE, I AM 100% CONVINCED THAT YOU NEED TO HAVE CARPLAY, WHERE AT LEAST YOU HAVE A BACK UP FOR NAVIGATION AND VOICE TO TEXT ABILITY. IT ISN'T SAFER TO ONLY HAVE LTE IF IT DOESN'T WORK. MINE WENT OUT THIS MORNING DURING MY COMMUTE AND NEVER CAME BACK. I EVEN TRIED USING MY PHONE HOTSPOT FOR WIFI AND THAT DIDN'T WORK EITHER. HOW ARE YOU GOING TO OFFER NETFLIX AND VOICE TEXT IF THE LTE AND WIFI DON'T WORK? HOW IS THAT SAFER?
Additional Notes:
TWO MAJOR ISSUES. ON JUNE 23, AFTER A SOFTWARE UPDATE, I LEFT TO RUN SOME ERRANDS. I GOT A MESSAGE THAT THE UPDATE DIDN'T INSTALL PROPERLY, BUT GIVEN THAT THE FUNCTIONS OF THE UPDATE DIDN'T SEEM CRITICAL, I DECIDED TO WAIT TO TRY AND REINSTALL. I WAS AT A STOP LIGHT IN THE CENTER LANE ON WISCONSIN AVENUE IN DC (A VERY BUSY STREET), WHEN I WENT TO GO AS THE LIGHT TURNED GREEN, MY ENTIRE SCREEN WENT BLACK AND I COULD NOT START THE CAR. MY HAZARD LIGHTS WOULDN'T EVEN GO ON. THANKFULLY, I COULD ROLL DOWN MY WINDOW AND WAVE CARS TO GO BY. I THANK GOD THAT MY CHILDREN WEREN'T WITH ME, AS I COULD HAVE EASILY BEEN IN A CATASTROPHIC ACCIDENT IN A VERY BUSY INTERSECTION. AFTER A COUPLE OF MINUTES OF GREAT DISTRESS, THE CAR STARTED AGAIN, BUT MY NAVIGATION, AUTO DRIVE, ETC. WERE NOT WORKING. I CALLED TESLA AND THEY RESENT THE UPDATE AND IT INSTALLED FINE, BUT TOOK ABOUT TWO HOURS AND THREE TRIES??? THIS WAS A NIGHTMARE. MY PURSE WAS IN THE BACKSEAT WITH MY PHONE AND I WAS SO BUSY WAVING CARS AROUND ME I COULDN'T GET TO IT. AND NO POWER = NO TESLA EMERGENCY ASSISTANCE. HOW DO YOU GET HELP? THIS WAS TERRIFYING. MY SECOND ISSUE IS THAT MY LTE RARELY WORKS. I'VE SCHEDULED SERVICE, BUT THEY CAN'T ACCOMMODATE FOR ANOTHER TWO WEEKS. THAT OFTEN LEAVES ME WITH NO NAVIGATION, NO SATELLITE RADIO, ETC., ETC. MY APP NOW SHOWS MY CAR IS CHARGING IN MARYLAND...WHEN IT'S IN A PARKING GARAGE IN DC. AGAIN, NOT HELPFUL. HAVING THIS EXPERIENCE AND THE FAILING LTE, I AM 100% CONVINCED THAT YOU NEED TO HAVE CARPLAY, WHERE AT LEAST YOU HAVE A BACK UP FOR NAVIGATION AND VOICE TO TEXT ABILITY. IT ISN'T SAFER TO ONLY HAVE LTE IF IT DOESN'T WORK. MINE WENT OUT THIS MORNING DURING MY COMMUTE AND NEVER CAME BACK. I EVEN TRIED USING MY PHONE HOTSPOT FOR WIFI AND THAT DIDN'T WORK EITHER. HOW ARE YOU GOING TO OFFER NETFLIX AND VOICE TEXT IF THE LTE AND WIFI DON'T WORK? HOW IS THAT SAFER?
Mfg Campaign: 11241054
Recall Date: Aug 1, 2019
Tesla, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WENT TO A SHOWROOM TO CHECKOUT THE TESLAS, THE MODEL X GULL WING DOORS HIT ME ON THE HEAD AS THEY WERE CLOSING - SHOULD HAVE A SENSOR TO PREVENT THAT.
Corrective Action:
WENT TO A SHOWROOM TO CHECKOUT THE TESLAS, THE MODEL X GULL WING DOORS HIT ME ON THE HEAD AS THEY WERE CLOSING - SHOULD HAVE A SENSOR TO PREVENT THAT.
Additional Notes:
WENT TO A SHOWROOM TO CHECKOUT THE TESLAS, THE MODEL X GULL WING DOORS HIT ME ON THE HEAD AS THEY WERE CLOSING - SHOULD HAVE A SENSOR TO PREVENT THAT.
Mfg Campaign: 11203722
Recall Date: Apr 25, 2019
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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