Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S and Model X vehicles. The electronic power assist steering (EPAS) system may experience a loss of power steering assist when driving on rough roads or after hitting a pothole.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-014
Recall Date: Nov 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-00-004
Recall Date: Oct 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-21-001
Recall Date: Jan 29, 2021
Tesla Motors, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2017 Model X vehicles. The left-side, second row, reclining seat backs may not fully latch due to having incorrectly adjusted recliner mechanism cables. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems," and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-17-13-004
Recall Date: Oct 12, 2017
Tesla Motors, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016 Model S and Model X vehicles. The electric parking brake calipers have an internal gear that may be improperly manufactured, possibly resulting in the gear fracturing during parking brake application or release.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-17-33-002
Recall Date: Apr 19, 2017
Consumer Complaints
396 ComplaintsTesla, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
Problem #1: The Components that failed are the front wheel fenders, they blew off while driving down the highway, they have since been repaired. the repairman said that these blow off all the time due to how they are installed with plastic clips and glue. My families safety was put at risk because the moment that this happened the sensor was showing something that was about to hit us. had the auto drive been enabled at this time the car could have taken measures to avoid what it thought was an object. We were also put at risk as well as others driving behind us by the parts blowing off onto a highway while driving at high speeds. The component was inspected by the service tech that worked for Tesla. I took the car into Tesla to have the car serviced before driving to California, they cleared the car and said that everything looked great, no warnings or symptoms. Problem #2: On the same drive to California, we had a error that showed as "Safety Restraint System Fault". This error seems to come and go so it may be available upon request depending on the day it is. The safety of my children are put at risk because we will not know when they are taking off their seatbelt due to this error. The Error has been inspected by Tesla on multiple occasions and they cannot seem to find how to fix this. I have another appointment with them on [XXX] to try again to fix it. There is a Warning, but it is very vague and does not let you know where the problem is. Problem #3: Tesla's Front Suspension Arms lose all Grease and start to make a grinding noise while going over minor bumps. This puts people at risk because at any moment the cars suspension could fail while driving due to the ware on the suspension. The component has been inspected by Tesla and they said that I should wait until the other arm starts to fail to replace them both at the same time. No warnings or anything has been shown due to this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Problem #1: The Components that failed are the front wheel fenders, they blew off while driving down the highway, they have since been repaired. the repairman said that these blow off all the time due to how they are installed with plastic clips and glue. My families safety was put at risk because the moment that this happened the sensor was showing something that was about to hit us. had the auto drive been enabled at this time the car could have taken measures to avoid what it thought was an object. We were also put at risk as well as others driving behind us by the parts blowing off onto a highway while driving at high speeds. The component was inspected by the service tech that worked for Tesla. I took the car into Tesla to have the car serviced before driving to California, they cleared the car and said that everything looked great, no warnings or symptoms. Problem #2: On the same drive to California, we had a error that showed as "Safety Restraint System Fault". This error seems to come and go so it may be available upon request depending on the day it is. The safety of my children are put at risk because we will not know when they are taking off their seatbelt due to this error. The Error has been inspected by Tesla on multiple occasions and they cannot seem to find how to fix this. I have another appointment with them on [XXX] to try again to fix it. There is a Warning, but it is very vague and does not let you know where the problem is. Problem #3: Tesla's Front Suspension Arms lose all Grease and start to make a grinding noise while going over minor bumps. This puts people at risk because at any moment the cars suspension could fail while driving due to the ware on the suspension. The component has been inspected by Tesla and they said that I should wait until the other arm starts to fail to replace them both at the same time. No warnings or anything has been shown due to this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Problem #1: The Components that failed are the front wheel fenders, they blew off while driving down the highway, they have since been repaired. the repairman said that these blow off all the time due to how they are installed with plastic clips and glue. My families safety was put at risk because the moment that this happened the sensor was showing something that was about to hit us. had the auto drive been enabled at this time the car could have taken measures to avoid what it thought was an object. We were also put at risk as well as others driving behind us by the parts blowing off onto a highway while driving at high speeds. The component was inspected by the service tech that worked for Tesla. I took the car into Tesla to have the car serviced before driving to California, they cleared the car and said that everything looked great, no warnings or symptoms. Problem #2: On the same drive to California, we had a error that showed as "Safety Restraint System Fault". This error seems to come and go so it may be available upon request depending on the day it is. The safety of my children are put at risk because we will not know when they are taking off their seatbelt due to this error. The Error has been inspected by Tesla on multiple occasions and they cannot seem to find how to fix this. I have another appointment with them on [XXX] to try again to fix it. There is a Warning, but it is very vague and does not let you know where the problem is. Problem #3: Tesla's Front Suspension Arms lose all Grease and start to make a grinding noise while going over minor bumps. This puts people at risk because at any moment the cars suspension could fail while driving due to the ware on the suspension. The component has been inspected by Tesla and they said that I should wait until the other arm starts to fail to replace them both at the same time. No warnings or anything has been shown due to this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11616530
Recall Date: Sep 25, 2024
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Problem #1: The Components that failed are the front wheel fenders, they blew off while driving down the highway, they have since been repaired. the repairman said that these blow off all the time due to how they are installed with plastic clips and glue. My families safety was put at risk because the moment that this happened the sensor was showing something that was about to hit us. had the auto drive been enabled at this time the car could have taken measures to avoid what it thought was an object. We were also put at risk as well as others driving behind us by the parts blowing off onto a highway while driving at high speeds. The component was inspected by the service tech that worked for Tesla. I took the car into Tesla to have the car serviced before driving to California, they cleared the car and said that everything looked great, no warnings or symptoms. Problem #2: On the same drive to California, we had a error that showed as "Safety Restraint System Fault". This error seems to come and go so it may be available upon request depending on the day it is. The safety of my children are put at risk because we will not know when they are taking off their seatbelt due to this error. The Error has been inspected by Tesla on multiple occasions and they cannot seem to find how to fix this. I have another appointment with them on [XXX] to try again to fix it. There is a Warning, but it is very vague and does not let you know where the problem is. Problem #3: Tesla's Front Suspension Arms lose all Grease and start to make a grinding noise while going over minor bumps. This puts people at risk because at any moment the cars suspension could fail while driving due to the ware on the suspension. The component has been inspected by Tesla and they said that I should wait until the other arm starts to fail to replace them both at the same time. No warnings or anything has been shown due to this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Problem #1: The Components that failed are the front wheel fenders, they blew off while driving down the highway, they have since been repaired. the repairman said that these blow off all the time due to how they are installed with plastic clips and glue. My families safety was put at risk because the moment that this happened the sensor was showing something that was about to hit us. had the auto drive been enabled at this time the car could have taken measures to avoid what it thought was an object. We were also put at risk as well as others driving behind us by the parts blowing off onto a highway while driving at high speeds. The component was inspected by the service tech that worked for Tesla. I took the car into Tesla to have the car serviced before driving to California, they cleared the car and said that everything looked great, no warnings or symptoms. Problem #2: On the same drive to California, we had a error that showed as "Safety Restraint System Fault". This error seems to come and go so it may be available upon request depending on the day it is. The safety of my children are put at risk because we will not know when they are taking off their seatbelt due to this error. The Error has been inspected by Tesla on multiple occasions and they cannot seem to find how to fix this. I have another appointment with them on [XXX] to try again to fix it. There is a Warning, but it is very vague and does not let you know where the problem is. Problem #3: Tesla's Front Suspension Arms lose all Grease and start to make a grinding noise while going over minor bumps. This puts people at risk because at any moment the cars suspension could fail while driving due to the ware on the suspension. The component has been inspected by Tesla and they said that I should wait until the other arm starts to fail to replace them both at the same time. No warnings or anything has been shown due to this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Problem #1: The Components that failed are the front wheel fenders, they blew off while driving down the highway, they have since been repaired. the repairman said that these blow off all the time due to how they are installed with plastic clips and glue. My families safety was put at risk because the moment that this happened the sensor was showing something that was about to hit us. had the auto drive been enabled at this time the car could have taken measures to avoid what it thought was an object. We were also put at risk as well as others driving behind us by the parts blowing off onto a highway while driving at high speeds. The component was inspected by the service tech that worked for Tesla. I took the car into Tesla to have the car serviced before driving to California, they cleared the car and said that everything looked great, no warnings or symptoms. Problem #2: On the same drive to California, we had a error that showed as "Safety Restraint System Fault". This error seems to come and go so it may be available upon request depending on the day it is. The safety of my children are put at risk because we will not know when they are taking off their seatbelt due to this error. The Error has been inspected by Tesla on multiple occasions and they cannot seem to find how to fix this. I have another appointment with them on [XXX] to try again to fix it. There is a Warning, but it is very vague and does not let you know where the problem is. Problem #3: Tesla's Front Suspension Arms lose all Grease and start to make a grinding noise while going over minor bumps. This puts people at risk because at any moment the cars suspension could fail while driving due to the ware on the suspension. The component has been inspected by Tesla and they said that I should wait until the other arm starts to fail to replace them both at the same time. No warnings or anything has been shown due to this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11616530
Recall Date: Sep 25, 2024
Tesla, Inc.
Defect Description:
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Potential Consequences:
Problem #1: The Components that failed are the front wheel fenders, they blew off while driving down the highway, they have since been repaired. the repairman said that these blow off all the time due to how they are installed with plastic clips and glue. My families safety was put at risk because the moment that this happened the sensor was showing something that was about to hit us. had the auto drive been enabled at this time the car could have taken measures to avoid what it thought was an object. We were also put at risk as well as others driving behind us by the parts blowing off onto a highway while driving at high speeds. The component was inspected by the service tech that worked for Tesla. I took the car into Tesla to have the car serviced before driving to California, they cleared the car and said that everything looked great, no warnings or symptoms. Problem #2: On the same drive to California, we had a error that showed as "Safety Restraint System Fault". This error seems to come and go so it may be available upon request depending on the day it is. The safety of my children are put at risk because we will not know when they are taking off their seatbelt due to this error. The Error has been inspected by Tesla on multiple occasions and they cannot seem to find how to fix this. I have another appointment with them on [XXX] to try again to fix it. There is a Warning, but it is very vague and does not let you know where the problem is. Problem #3: Tesla's Front Suspension Arms lose all Grease and start to make a grinding noise while going over minor bumps. This puts people at risk because at any moment the cars suspension could fail while driving due to the ware on the suspension. The component has been inspected by Tesla and they said that I should wait until the other arm starts to fail to replace them both at the same time. No warnings or anything has been shown due to this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Problem #1: The Components that failed are the front wheel fenders, they blew off while driving down the highway, they have since been repaired. the repairman said that these blow off all the time due to how they are installed with plastic clips and glue. My families safety was put at risk because the moment that this happened the sensor was showing something that was about to hit us. had the auto drive been enabled at this time the car could have taken measures to avoid what it thought was an object. We were also put at risk as well as others driving behind us by the parts blowing off onto a highway while driving at high speeds. The component was inspected by the service tech that worked for Tesla. I took the car into Tesla to have the car serviced before driving to California, they cleared the car and said that everything looked great, no warnings or symptoms. Problem #2: On the same drive to California, we had a error that showed as "Safety Restraint System Fault". This error seems to come and go so it may be available upon request depending on the day it is. The safety of my children are put at risk because we will not know when they are taking off their seatbelt due to this error. The Error has been inspected by Tesla on multiple occasions and they cannot seem to find how to fix this. I have another appointment with them on [XXX] to try again to fix it. There is a Warning, but it is very vague and does not let you know where the problem is. Problem #3: Tesla's Front Suspension Arms lose all Grease and start to make a grinding noise while going over minor bumps. This puts people at risk because at any moment the cars suspension could fail while driving due to the ware on the suspension. The component has been inspected by Tesla and they said that I should wait until the other arm starts to fail to replace them both at the same time. No warnings or anything has been shown due to this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Problem #1: The Components that failed are the front wheel fenders, they blew off while driving down the highway, they have since been repaired. the repairman said that these blow off all the time due to how they are installed with plastic clips and glue. My families safety was put at risk because the moment that this happened the sensor was showing something that was about to hit us. had the auto drive been enabled at this time the car could have taken measures to avoid what it thought was an object. We were also put at risk as well as others driving behind us by the parts blowing off onto a highway while driving at high speeds. The component was inspected by the service tech that worked for Tesla. I took the car into Tesla to have the car serviced before driving to California, they cleared the car and said that everything looked great, no warnings or symptoms. Problem #2: On the same drive to California, we had a error that showed as "Safety Restraint System Fault". This error seems to come and go so it may be available upon request depending on the day it is. The safety of my children are put at risk because we will not know when they are taking off their seatbelt due to this error. The Error has been inspected by Tesla on multiple occasions and they cannot seem to find how to fix this. I have another appointment with them on [XXX] to try again to fix it. There is a Warning, but it is very vague and does not let you know where the problem is. Problem #3: Tesla's Front Suspension Arms lose all Grease and start to make a grinding noise while going over minor bumps. This puts people at risk because at any moment the cars suspension could fail while driving due to the ware on the suspension. The component has been inspected by Tesla and they said that I should wait until the other arm starts to fail to replace them both at the same time. No warnings or anything has been shown due to this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11616530
Recall Date: Sep 25, 2024
Tesla, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The falcon doors window seals are detaching from vehicle. Part detached and made contact on to another vehicle behind me while in traffic. I asked my Tesla service center and was told I must have the windows replaced to have seal rubber replaced. I was informed by window replacement vendor the issue is common for the Tesla Model X.
Corrective Action:
The falcon doors window seals are detaching from vehicle. Part detached and made contact on to another vehicle behind me while in traffic. I asked my Tesla service center and was told I must have the windows replaced to have seal rubber replaced. I was informed by window replacement vendor the issue is common for the Tesla Model X.
Additional Notes:
The falcon doors window seals are detaching from vehicle. Part detached and made contact on to another vehicle behind me while in traffic. I asked my Tesla service center and was told I must have the windows replaced to have seal rubber replaced. I was informed by window replacement vendor the issue is common for the Tesla Model X.
Mfg Campaign: 11610660
Recall Date: Aug 24, 2024
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
I have brought my vehicle back to Tesla 3 different occasions for the same issue ( Suspension failure) The first time, I was told that it was a malware issue. The second time in November 2023, I was told the compressor was bad. They charged me $623 to repair. The same problem with the suspension happened again the end of June 2024. Tesla told me that I had a leak on my suspension and that they could see the leak without me bringing the vehicle into the shop. They gave me an estimate for repair of $2,044. They told me that I had to wait until August 16 to bring it in to get repaired. When I get there the service manager states that they are backed up on repairs and it will take another 3 to 5 weeks before my vehicle can be fixed. I have been paying for a rental car out of pocket for over a month and now I won't be able to get my vehicle until September 6th. Tesla is using this knowledge about the suspension to make money! There should be a recall on the suspension at Tesla's expense. They have cost me thousands!
Corrective Action:
I have brought my vehicle back to Tesla 3 different occasions for the same issue ( Suspension failure) The first time, I was told that it was a malware issue. The second time in November 2023, I was told the compressor was bad. They charged me $623 to repair. The same problem with the suspension happened again the end of June 2024. Tesla told me that I had a leak on my suspension and that they could see the leak without me bringing the vehicle into the shop. They gave me an estimate for repair of $2,044. They told me that I had to wait until August 16 to bring it in to get repaired. When I get there the service manager states that they are backed up on repairs and it will take another 3 to 5 weeks before my vehicle can be fixed. I have been paying for a rental car out of pocket for over a month and now I won't be able to get my vehicle until September 6th. Tesla is using this knowledge about the suspension to make money! There should be a recall on the suspension at Tesla's expense. They have cost me thousands!
Additional Notes:
I have brought my vehicle back to Tesla 3 different occasions for the same issue ( Suspension failure) The first time, I was told that it was a malware issue. The second time in November 2023, I was told the compressor was bad. They charged me $623 to repair. The same problem with the suspension happened again the end of June 2024. Tesla told me that I had a leak on my suspension and that they could see the leak without me bringing the vehicle into the shop. They gave me an estimate for repair of $2,044. They told me that I had to wait until August 16 to bring it in to get repaired. When I get there the service manager states that they are backed up on repairs and it will take another 3 to 5 weeks before my vehicle can be fixed. I have been paying for a rental car out of pocket for over a month and now I won't be able to get my vehicle until September 6th. Tesla is using this knowledge about the suspension to make money! There should be a recall on the suspension at Tesla's expense. They have cost me thousands!
Mfg Campaign: 11610372
Recall Date: Aug 23, 2024
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
When driving my car last Friday evening at ~5:45pm PST, I was about 1 mile away from home when alerts popped up on my car including- "Regenerative breaking unavailable", "ABS disabled", "Stability Control disabled", "Traction Control disabled", "Steering Assist reduced", "Automatic Emergency Braking is Unavailable" Front Passenger Safety Restraint System Fault" "Park Assist Unavailable". I drove the last mile to my house and when I pulled into my garage my gear shift would not work to put my car into park. I tried to then do a "soft reset" by holding both buttons on the steering wheel down, and this would not work. I frantically called the nearest Tesla service center and after 20 min the person there told me there wasn't anything they could help me with and gave me the number for Tessa Roadside Assistance. This whole time I had to have my foot on the break pedal to keep my car from moving forward and going through my garage wall into my house. I was on hold with Tesla Roadside assistance awaiting an answer for another 30min, and after talking with an agent he told me to "find a large rock to put under my tires to prevent the car from moving forward", this wasn't a feasible option as I was alone with a 12 year old girl, there are also not any large rocks near my garage. Tesla service then connected me with a towing agency, but let me know that since my car warranty only covers my battery and drive train, I would have to pay for the tow out of pocket. The tow truck driver came about 20 minutes later, so at this point I was sitting in my garage with my foot on the break pedal for well over an hour. There was no way that anyone could power off the car or get it into another gear other than drive. There was no way to access the 12v batter and disconnect the car since I couldn't open my frunk as the car was not in park. without the assistance of a tow truck I could have been stuck in my car for hours holding the break pedal.
Corrective Action:
When driving my car last Friday evening at ~5:45pm PST, I was about 1 mile away from home when alerts popped up on my car including- "Regenerative breaking unavailable", "ABS disabled", "Stability Control disabled", "Traction Control disabled", "Steering Assist reduced", "Automatic Emergency Braking is Unavailable" Front Passenger Safety Restraint System Fault" "Park Assist Unavailable". I drove the last mile to my house and when I pulled into my garage my gear shift would not work to put my car into park. I tried to then do a "soft reset" by holding both buttons on the steering wheel down, and this would not work. I frantically called the nearest Tesla service center and after 20 min the person there told me there wasn't anything they could help me with and gave me the number for Tessa Roadside Assistance. This whole time I had to have my foot on the break pedal to keep my car from moving forward and going through my garage wall into my house. I was on hold with Tesla Roadside assistance awaiting an answer for another 30min, and after talking with an agent he told me to "find a large rock to put under my tires to prevent the car from moving forward", this wasn't a feasible option as I was alone with a 12 year old girl, there are also not any large rocks near my garage. Tesla service then connected me with a towing agency, but let me know that since my car warranty only covers my battery and drive train, I would have to pay for the tow out of pocket. The tow truck driver came about 20 minutes later, so at this point I was sitting in my garage with my foot on the break pedal for well over an hour. There was no way that anyone could power off the car or get it into another gear other than drive. There was no way to access the 12v batter and disconnect the car since I couldn't open my frunk as the car was not in park. without the assistance of a tow truck I could have been stuck in my car for hours holding the break pedal.
Additional Notes:
When driving my car last Friday evening at ~5:45pm PST, I was about 1 mile away from home when alerts popped up on my car including- "Regenerative breaking unavailable", "ABS disabled", "Stability Control disabled", "Traction Control disabled", "Steering Assist reduced", "Automatic Emergency Braking is Unavailable" Front Passenger Safety Restraint System Fault" "Park Assist Unavailable". I drove the last mile to my house and when I pulled into my garage my gear shift would not work to put my car into park. I tried to then do a "soft reset" by holding both buttons on the steering wheel down, and this would not work. I frantically called the nearest Tesla service center and after 20 min the person there told me there wasn't anything they could help me with and gave me the number for Tessa Roadside Assistance. This whole time I had to have my foot on the break pedal to keep my car from moving forward and going through my garage wall into my house. I was on hold with Tesla Roadside assistance awaiting an answer for another 30min, and after talking with an agent he told me to "find a large rock to put under my tires to prevent the car from moving forward", this wasn't a feasible option as I was alone with a 12 year old girl, there are also not any large rocks near my garage. Tesla service then connected me with a towing agency, but let me know that since my car warranty only covers my battery and drive train, I would have to pay for the tow out of pocket. The tow truck driver came about 20 minutes later, so at this point I was sitting in my garage with my foot on the break pedal for well over an hour. There was no way that anyone could power off the car or get it into another gear other than drive. There was no way to access the 12v batter and disconnect the car since I couldn't open my frunk as the car was not in park. without the assistance of a tow truck I could have been stuck in my car for hours holding the break pedal.
Mfg Campaign: 11609414
Recall Date: Aug 19, 2024
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When driving my car last Friday evening at ~5:45pm PST, I was about 1 mile away from home when alerts popped up on my car including- "Regenerative breaking unavailable", "ABS disabled", "Stability Control disabled", "Traction Control disabled", "Steering Assist reduced", "Automatic Emergency Braking is Unavailable" Front Passenger Safety Restraint System Fault" "Park Assist Unavailable". I drove the last mile to my house and when I pulled into my garage my gear shift would not work to put my car into park. I tried to then do a "soft reset" by holding both buttons on the steering wheel down, and this would not work. I frantically called the nearest Tesla service center and after 20 min the person there told me there wasn't anything they could help me with and gave me the number for Tessa Roadside Assistance. This whole time I had to have my foot on the break pedal to keep my car from moving forward and going through my garage wall into my house. I was on hold with Tesla Roadside assistance awaiting an answer for another 30min, and after talking with an agent he told me to "find a large rock to put under my tires to prevent the car from moving forward", this wasn't a feasible option as I was alone with a 12 year old girl, there are also not any large rocks near my garage. Tesla service then connected me with a towing agency, but let me know that since my car warranty only covers my battery and drive train, I would have to pay for the tow out of pocket. The tow truck driver came about 20 minutes later, so at this point I was sitting in my garage with my foot on the break pedal for well over an hour. There was no way that anyone could power off the car or get it into another gear other than drive. There was no way to access the 12v batter and disconnect the car since I couldn't open my frunk as the car was not in park. without the assistance of a tow truck I could have been stuck in my car for hours holding the break pedal.
Corrective Action:
When driving my car last Friday evening at ~5:45pm PST, I was about 1 mile away from home when alerts popped up on my car including- "Regenerative breaking unavailable", "ABS disabled", "Stability Control disabled", "Traction Control disabled", "Steering Assist reduced", "Automatic Emergency Braking is Unavailable" Front Passenger Safety Restraint System Fault" "Park Assist Unavailable". I drove the last mile to my house and when I pulled into my garage my gear shift would not work to put my car into park. I tried to then do a "soft reset" by holding both buttons on the steering wheel down, and this would not work. I frantically called the nearest Tesla service center and after 20 min the person there told me there wasn't anything they could help me with and gave me the number for Tessa Roadside Assistance. This whole time I had to have my foot on the break pedal to keep my car from moving forward and going through my garage wall into my house. I was on hold with Tesla Roadside assistance awaiting an answer for another 30min, and after talking with an agent he told me to "find a large rock to put under my tires to prevent the car from moving forward", this wasn't a feasible option as I was alone with a 12 year old girl, there are also not any large rocks near my garage. Tesla service then connected me with a towing agency, but let me know that since my car warranty only covers my battery and drive train, I would have to pay for the tow out of pocket. The tow truck driver came about 20 minutes later, so at this point I was sitting in my garage with my foot on the break pedal for well over an hour. There was no way that anyone could power off the car or get it into another gear other than drive. There was no way to access the 12v batter and disconnect the car since I couldn't open my frunk as the car was not in park. without the assistance of a tow truck I could have been stuck in my car for hours holding the break pedal.
Additional Notes:
When driving my car last Friday evening at ~5:45pm PST, I was about 1 mile away from home when alerts popped up on my car including- "Regenerative breaking unavailable", "ABS disabled", "Stability Control disabled", "Traction Control disabled", "Steering Assist reduced", "Automatic Emergency Braking is Unavailable" Front Passenger Safety Restraint System Fault" "Park Assist Unavailable". I drove the last mile to my house and when I pulled into my garage my gear shift would not work to put my car into park. I tried to then do a "soft reset" by holding both buttons on the steering wheel down, and this would not work. I frantically called the nearest Tesla service center and after 20 min the person there told me there wasn't anything they could help me with and gave me the number for Tessa Roadside Assistance. This whole time I had to have my foot on the break pedal to keep my car from moving forward and going through my garage wall into my house. I was on hold with Tesla Roadside assistance awaiting an answer for another 30min, and after talking with an agent he told me to "find a large rock to put under my tires to prevent the car from moving forward", this wasn't a feasible option as I was alone with a 12 year old girl, there are also not any large rocks near my garage. Tesla service then connected me with a towing agency, but let me know that since my car warranty only covers my battery and drive train, I would have to pay for the tow out of pocket. The tow truck driver came about 20 minutes later, so at this point I was sitting in my garage with my foot on the break pedal for well over an hour. There was no way that anyone could power off the car or get it into another gear other than drive. There was no way to access the 12v batter and disconnect the car since I couldn't open my frunk as the car was not in park. without the assistance of a tow truck I could have been stuck in my car for hours holding the break pedal.
Mfg Campaign: 11609414
Recall Date: Aug 19, 2024
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
When I started my car this morning it was very hard to return the wheel to center after full turns. The wheel is sticking in turn position and requires a lot of muscle to turn. It is unsafe to drive and power steering didn’t return after reboot.
Corrective Action:
When I started my car this morning it was very hard to return the wheel to center after full turns. The wheel is sticking in turn position and requires a lot of muscle to turn. It is unsafe to drive and power steering didn’t return after reboot.
Additional Notes:
When I started my car this morning it was very hard to return the wheel to center after full turns. The wheel is sticking in turn position and requires a lot of muscle to turn. It is unsafe to drive and power steering didn’t return after reboot.
Mfg Campaign: 11608857
Recall Date: Aug 15, 2024
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
April 2024: Tesla Model X repeatedly failed to download firmware updates, although offered via the car’s UI. The car uses the connected WiFi to download several gigabytes of data every month, but ultimately does not apply any updates. This is a serious safety issue, since it prevents all future software update recalls from being available to this vehicle. May 15, 2024: Tesla failed to fix this issue through remote diagnosis, and requested a service center visit. Tesla engineers diagnosed the vehicle at the Burlingame CA Service Center, and spoke to me on the phone that the root cause was a recent firmware upgrade that has permanently bricked the ECU unit, which now needs to be replaced. Since this ECU unit is not user-accessible or user-serviceable, there is no way for this to have been caused by the customer. Tesla quoted $2048 to fix it, out of pocket, even though this damage was not caused by the customer, or related to regular wear-and-tear, but (as acknowledged by Tesla) caused due to a faulty firmware update issued by Tesla themselves. May 17, 2024: After pointing this out to them, Tesla managers called me, offering to discount the repair by 25%. Many similar complaints about the exact same part (ECU unit) and the same mode of failure (bricked after buggy firmware update) can be found shared online by others. This is a systemic issue, and not a one-off failure for my car alone. [XXX] [XXX] [XXX] All I am requesting is that Tesla fix this issue at their own cost and make my purchase whole, but Tesla has not honored that request so far. Thank you! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
April 2024: Tesla Model X repeatedly failed to download firmware updates, although offered via the car’s UI. The car uses the connected WiFi to download several gigabytes of data every month, but ultimately does not apply any updates. This is a serious safety issue, since it prevents all future software update recalls from being available to this vehicle. May 15, 2024: Tesla failed to fix this issue through remote diagnosis, and requested a service center visit. Tesla engineers diagnosed the vehicle at the Burlingame CA Service Center, and spoke to me on the phone that the root cause was a recent firmware upgrade that has permanently bricked the ECU unit, which now needs to be replaced. Since this ECU unit is not user-accessible or user-serviceable, there is no way for this to have been caused by the customer. Tesla quoted $2048 to fix it, out of pocket, even though this damage was not caused by the customer, or related to regular wear-and-tear, but (as acknowledged by Tesla) caused due to a faulty firmware update issued by Tesla themselves. May 17, 2024: After pointing this out to them, Tesla managers called me, offering to discount the repair by 25%. Many similar complaints about the exact same part (ECU unit) and the same mode of failure (bricked after buggy firmware update) can be found shared online by others. This is a systemic issue, and not a one-off failure for my car alone. [XXX] [XXX] [XXX] All I am requesting is that Tesla fix this issue at their own cost and make my purchase whole, but Tesla has not honored that request so far. Thank you! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
April 2024: Tesla Model X repeatedly failed to download firmware updates, although offered via the car’s UI. The car uses the connected WiFi to download several gigabytes of data every month, but ultimately does not apply any updates. This is a serious safety issue, since it prevents all future software update recalls from being available to this vehicle. May 15, 2024: Tesla failed to fix this issue through remote diagnosis, and requested a service center visit. Tesla engineers diagnosed the vehicle at the Burlingame CA Service Center, and spoke to me on the phone that the root cause was a recent firmware upgrade that has permanently bricked the ECU unit, which now needs to be replaced. Since this ECU unit is not user-accessible or user-serviceable, there is no way for this to have been caused by the customer. Tesla quoted $2048 to fix it, out of pocket, even though this damage was not caused by the customer, or related to regular wear-and-tear, but (as acknowledged by Tesla) caused due to a faulty firmware update issued by Tesla themselves. May 17, 2024: After pointing this out to them, Tesla managers called me, offering to discount the repair by 25%. Many similar complaints about the exact same part (ECU unit) and the same mode of failure (bricked after buggy firmware update) can be found shared online by others. This is a systemic issue, and not a one-off failure for my car alone. [XXX] [XXX] [XXX] All I am requesting is that Tesla fix this issue at their own cost and make my purchase whole, but Tesla has not honored that request so far. Thank you! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11607733
Recall Date: Aug 10, 2024
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
April 2024: Tesla Model X repeatedly failed to download firmware updates, although offered via the car’s UI. The car uses the connected WiFi to download several gigabytes of data every month, but ultimately does not apply any updates. This is a serious safety issue, since it prevents all future software update recalls from being available to this vehicle. May 15, 2024: Tesla failed to fix this issue through remote diagnosis, and requested a service center visit. Tesla engineers diagnosed the vehicle at the Burlingame CA Service Center, and spoke to me on the phone that the root cause was a recent firmware upgrade that has permanently bricked the ECU unit, which now needs to be replaced. Since this ECU unit is not user-accessible or user-serviceable, there is no way for this to have been caused by the customer. Tesla quoted $2048 to fix it, out of pocket, even though this damage was not caused by the customer, or related to regular wear-and-tear, but (as acknowledged by Tesla) caused due to a faulty firmware update issued by Tesla themselves. May 17, 2024: After pointing this out to them, Tesla managers called me, offering to discount the repair by 25%. Many similar complaints about the exact same part (ECU unit) and the same mode of failure (bricked after buggy firmware update) can be found shared online by others. This is a systemic issue, and not a one-off failure for my car alone. [XXX] [XXX] [XXX] All I am requesting is that Tesla fix this issue at their own cost and make my purchase whole, but Tesla has not honored that request so far. Thank you! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
April 2024: Tesla Model X repeatedly failed to download firmware updates, although offered via the car’s UI. The car uses the connected WiFi to download several gigabytes of data every month, but ultimately does not apply any updates. This is a serious safety issue, since it prevents all future software update recalls from being available to this vehicle. May 15, 2024: Tesla failed to fix this issue through remote diagnosis, and requested a service center visit. Tesla engineers diagnosed the vehicle at the Burlingame CA Service Center, and spoke to me on the phone that the root cause was a recent firmware upgrade that has permanently bricked the ECU unit, which now needs to be replaced. Since this ECU unit is not user-accessible or user-serviceable, there is no way for this to have been caused by the customer. Tesla quoted $2048 to fix it, out of pocket, even though this damage was not caused by the customer, or related to regular wear-and-tear, but (as acknowledged by Tesla) caused due to a faulty firmware update issued by Tesla themselves. May 17, 2024: After pointing this out to them, Tesla managers called me, offering to discount the repair by 25%. Many similar complaints about the exact same part (ECU unit) and the same mode of failure (bricked after buggy firmware update) can be found shared online by others. This is a systemic issue, and not a one-off failure for my car alone. [XXX] [XXX] [XXX] All I am requesting is that Tesla fix this issue at their own cost and make my purchase whole, but Tesla has not honored that request so far. Thank you! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
April 2024: Tesla Model X repeatedly failed to download firmware updates, although offered via the car’s UI. The car uses the connected WiFi to download several gigabytes of data every month, but ultimately does not apply any updates. This is a serious safety issue, since it prevents all future software update recalls from being available to this vehicle. May 15, 2024: Tesla failed to fix this issue through remote diagnosis, and requested a service center visit. Tesla engineers diagnosed the vehicle at the Burlingame CA Service Center, and spoke to me on the phone that the root cause was a recent firmware upgrade that has permanently bricked the ECU unit, which now needs to be replaced. Since this ECU unit is not user-accessible or user-serviceable, there is no way for this to have been caused by the customer. Tesla quoted $2048 to fix it, out of pocket, even though this damage was not caused by the customer, or related to regular wear-and-tear, but (as acknowledged by Tesla) caused due to a faulty firmware update issued by Tesla themselves. May 17, 2024: After pointing this out to them, Tesla managers called me, offering to discount the repair by 25%. Many similar complaints about the exact same part (ECU unit) and the same mode of failure (bricked after buggy firmware update) can be found shared online by others. This is a systemic issue, and not a one-off failure for my car alone. [XXX] [XXX] [XXX] All I am requesting is that Tesla fix this issue at their own cost and make my purchase whole, but Tesla has not honored that request so far. Thank you! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11607735
Recall Date: Aug 10, 2024
Tesla, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The rear doors on the Model X are powered "Falcon Wing" doors. The motorize up in order to enter/exit the vehicle. The doors have ultrasonic sensors that allow the doors to sense if there is an obstacle in the way of the door's path of travel. When the vehicle is in a sunny hot location, the sensors on the doors either overheat, or the heat of the sun warps the door panel just enough that the sensors are fooled into thinking that there is an obstacle in the way of the door, so the door will not open when the rear seat passenger attempts to exit. Under these conditions, pushing the button to open the rear doors causes them to open a few inches, and then the door beeps, and the door won't open any further. In order to get the door to open further, the occupant must hold the "door open" button for a few seconds, the door will beep, and assuming you've held the button continuously, the door will then slowly open. The process from first attempting to open the door, and actually getting it open so you can escape the rear seat, IF DONE PROPERLY, will take 20-30 seconds. That is an awful long time in an emergency situation. While I am glad that Tesla was able to fix my car, it seems insane that this issue isn't a life-safety recall. It is even more insane that I had to pay to be able to safely exit my vehicle. If a "regular door-ed" car had a latch mechanism, that when hot, would warp in such a way that pulling the inside latch would not reliably open the door, would that be recalled?
Corrective Action:
The rear doors on the Model X are powered "Falcon Wing" doors. The motorize up in order to enter/exit the vehicle. The doors have ultrasonic sensors that allow the doors to sense if there is an obstacle in the way of the door's path of travel. When the vehicle is in a sunny hot location, the sensors on the doors either overheat, or the heat of the sun warps the door panel just enough that the sensors are fooled into thinking that there is an obstacle in the way of the door, so the door will not open when the rear seat passenger attempts to exit. Under these conditions, pushing the button to open the rear doors causes them to open a few inches, and then the door beeps, and the door won't open any further. In order to get the door to open further, the occupant must hold the "door open" button for a few seconds, the door will beep, and assuming you've held the button continuously, the door will then slowly open. The process from first attempting to open the door, and actually getting it open so you can escape the rear seat, IF DONE PROPERLY, will take 20-30 seconds. That is an awful long time in an emergency situation. While I am glad that Tesla was able to fix my car, it seems insane that this issue isn't a life-safety recall. It is even more insane that I had to pay to be able to safely exit my vehicle. If a "regular door-ed" car had a latch mechanism, that when hot, would warp in such a way that pulling the inside latch would not reliably open the door, would that be recalled?
Additional Notes:
The rear doors on the Model X are powered "Falcon Wing" doors. The motorize up in order to enter/exit the vehicle. The doors have ultrasonic sensors that allow the doors to sense if there is an obstacle in the way of the door's path of travel. When the vehicle is in a sunny hot location, the sensors on the doors either overheat, or the heat of the sun warps the door panel just enough that the sensors are fooled into thinking that there is an obstacle in the way of the door, so the door will not open when the rear seat passenger attempts to exit. Under these conditions, pushing the button to open the rear doors causes them to open a few inches, and then the door beeps, and the door won't open any further. In order to get the door to open further, the occupant must hold the "door open" button for a few seconds, the door will beep, and assuming you've held the button continuously, the door will then slowly open. The process from first attempting to open the door, and actually getting it open so you can escape the rear seat, IF DONE PROPERLY, will take 20-30 seconds. That is an awful long time in an emergency situation. While I am glad that Tesla was able to fix my car, it seems insane that this issue isn't a life-safety recall. It is even more insane that I had to pay to be able to safely exit my vehicle. If a "regular door-ed" car had a latch mechanism, that when hot, would warp in such a way that pulling the inside latch would not reliably open the door, would that be recalled?
Mfg Campaign: 11604985
Recall Date: Jul 28, 2024
Tesla, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I have received hundreds of intermittent safety faults which state: “Ssfety Restraint System Fault - Service is Required.” These messages pop up randomly and I have taken the vehicle in several times and no faults are seen during the service appointment. Tesla tells me there are at least 9 possible reasons for such a fault but they never provide me a checklist showing all 9 items were investigated. The last appointment they never gave me any feedback from the initial service center but transferred my car to another service center not stating why and then saying nothing found no precise timestamp was determined although I gave them a photo of the message and the date/time of the photo. Tesla says nothing is found but they want me to pick up the vehicle and wait for the next fault to occur. I stated that these faults occur intermittently and disappear by the time I get an appointment. They don’t offer to keep the vehicle for longer term monitoring or what is the impact of possible safety restraint malfunctions should I decide to retrieve and drive the vehicle. There is general lack of clarity on what other things could be checked given more time or resources, does this fault occur regularly on other Model X vehicles and what if any safety problems have been identified in any of those vehicles that may have been fixed. Tesla provides diagnosis for 1 hour only at $278 to vehicles not under warranty and they said repairs would be In addition to this. Since no other non-Tesla automotive service center can possibly troubleshoot such a complex electronics and software system I am effectively being charged almost $300 whenever the fault is detected so effectively there is no incentive for Tesla to ever fix my car. They have been sending me emails to trade in my vehicle and purchase a new one so there is many reasons to keep this 7 year vehicle broken!
Corrective Action:
I have received hundreds of intermittent safety faults which state: “Ssfety Restraint System Fault - Service is Required.” These messages pop up randomly and I have taken the vehicle in several times and no faults are seen during the service appointment. Tesla tells me there are at least 9 possible reasons for such a fault but they never provide me a checklist showing all 9 items were investigated. The last appointment they never gave me any feedback from the initial service center but transferred my car to another service center not stating why and then saying nothing found no precise timestamp was determined although I gave them a photo of the message and the date/time of the photo. Tesla says nothing is found but they want me to pick up the vehicle and wait for the next fault to occur. I stated that these faults occur intermittently and disappear by the time I get an appointment. They don’t offer to keep the vehicle for longer term monitoring or what is the impact of possible safety restraint malfunctions should I decide to retrieve and drive the vehicle. There is general lack of clarity on what other things could be checked given more time or resources, does this fault occur regularly on other Model X vehicles and what if any safety problems have been identified in any of those vehicles that may have been fixed. Tesla provides diagnosis for 1 hour only at $278 to vehicles not under warranty and they said repairs would be In addition to this. Since no other non-Tesla automotive service center can possibly troubleshoot such a complex electronics and software system I am effectively being charged almost $300 whenever the fault is detected so effectively there is no incentive for Tesla to ever fix my car. They have been sending me emails to trade in my vehicle and purchase a new one so there is many reasons to keep this 7 year vehicle broken!
Additional Notes:
I have received hundreds of intermittent safety faults which state: “Ssfety Restraint System Fault - Service is Required.” These messages pop up randomly and I have taken the vehicle in several times and no faults are seen during the service appointment. Tesla tells me there are at least 9 possible reasons for such a fault but they never provide me a checklist showing all 9 items were investigated. The last appointment they never gave me any feedback from the initial service center but transferred my car to another service center not stating why and then saying nothing found no precise timestamp was determined although I gave them a photo of the message and the date/time of the photo. Tesla says nothing is found but they want me to pick up the vehicle and wait for the next fault to occur. I stated that these faults occur intermittently and disappear by the time I get an appointment. They don’t offer to keep the vehicle for longer term monitoring or what is the impact of possible safety restraint malfunctions should I decide to retrieve and drive the vehicle. There is general lack of clarity on what other things could be checked given more time or resources, does this fault occur regularly on other Model X vehicles and what if any safety problems have been identified in any of those vehicles that may have been fixed. Tesla provides diagnosis for 1 hour only at $278 to vehicles not under warranty and they said repairs would be In addition to this. Since no other non-Tesla automotive service center can possibly troubleshoot such a complex electronics and software system I am effectively being charged almost $300 whenever the fault is detected so effectively there is no incentive for Tesla to ever fix my car. They have been sending me emails to trade in my vehicle and purchase a new one so there is many reasons to keep this 7 year vehicle broken!
Mfg Campaign: 11603637
Recall Date: Jul 21, 2024
Tesla, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
I have received hundreds of intermittent safety faults which state: “Ssfety Restraint System Fault - Service is Required.” These messages pop up randomly and I have taken the vehicle in several times and no faults are seen during the service appointment. Tesla tells me there are at least 9 possible reasons for such a fault but they never provide me a checklist showing all 9 items were investigated. The last appointment they never gave me any feedback from the initial service center but transferred my car to another service center not stating why and then saying nothing found no precise timestamp was determined although I gave them a photo of the message and the date/time of the photo. Tesla says nothing is found but they want me to pick up the vehicle and wait for the next fault to occur. I stated that these faults occur intermittently and disappear by the time I get an appointment. They don’t offer to keep the vehicle for longer term monitoring or what is the impact of possible safety restraint malfunctions should I decide to retrieve and drive the vehicle. There is general lack of clarity on what other things could be checked given more time or resources, does this fault occur regularly on other Model X vehicles and what if any safety problems have been identified in any of those vehicles that may have been fixed. Tesla provides diagnosis for 1 hour only at $278 to vehicles not under warranty and they said repairs would be In addition to this. Since no other non-Tesla automotive service center can possibly troubleshoot such a complex electronics and software system I am effectively being charged almost $300 whenever the fault is detected so effectively there is no incentive for Tesla to ever fix my car. They have been sending me emails to trade in my vehicle and purchase a new one so there is many reasons to keep this 7 year vehicle broken!
Corrective Action:
I have received hundreds of intermittent safety faults which state: “Ssfety Restraint System Fault - Service is Required.” These messages pop up randomly and I have taken the vehicle in several times and no faults are seen during the service appointment. Tesla tells me there are at least 9 possible reasons for such a fault but they never provide me a checklist showing all 9 items were investigated. The last appointment they never gave me any feedback from the initial service center but transferred my car to another service center not stating why and then saying nothing found no precise timestamp was determined although I gave them a photo of the message and the date/time of the photo. Tesla says nothing is found but they want me to pick up the vehicle and wait for the next fault to occur. I stated that these faults occur intermittently and disappear by the time I get an appointment. They don’t offer to keep the vehicle for longer term monitoring or what is the impact of possible safety restraint malfunctions should I decide to retrieve and drive the vehicle. There is general lack of clarity on what other things could be checked given more time or resources, does this fault occur regularly on other Model X vehicles and what if any safety problems have been identified in any of those vehicles that may have been fixed. Tesla provides diagnosis for 1 hour only at $278 to vehicles not under warranty and they said repairs would be In addition to this. Since no other non-Tesla automotive service center can possibly troubleshoot such a complex electronics and software system I am effectively being charged almost $300 whenever the fault is detected so effectively there is no incentive for Tesla to ever fix my car. They have been sending me emails to trade in my vehicle and purchase a new one so there is many reasons to keep this 7 year vehicle broken!
Additional Notes:
I have received hundreds of intermittent safety faults which state: “Ssfety Restraint System Fault - Service is Required.” These messages pop up randomly and I have taken the vehicle in several times and no faults are seen during the service appointment. Tesla tells me there are at least 9 possible reasons for such a fault but they never provide me a checklist showing all 9 items were investigated. The last appointment they never gave me any feedback from the initial service center but transferred my car to another service center not stating why and then saying nothing found no precise timestamp was determined although I gave them a photo of the message and the date/time of the photo. Tesla says nothing is found but they want me to pick up the vehicle and wait for the next fault to occur. I stated that these faults occur intermittently and disappear by the time I get an appointment. They don’t offer to keep the vehicle for longer term monitoring or what is the impact of possible safety restraint malfunctions should I decide to retrieve and drive the vehicle. There is general lack of clarity on what other things could be checked given more time or resources, does this fault occur regularly on other Model X vehicles and what if any safety problems have been identified in any of those vehicles that may have been fixed. Tesla provides diagnosis for 1 hour only at $278 to vehicles not under warranty and they said repairs would be In addition to this. Since no other non-Tesla automotive service center can possibly troubleshoot such a complex electronics and software system I am effectively being charged almost $300 whenever the fault is detected so effectively there is no incentive for Tesla to ever fix my car. They have been sending me emails to trade in my vehicle and purchase a new one so there is many reasons to keep this 7 year vehicle broken!
Mfg Campaign: 11603637
Recall Date: Jul 21, 2024
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hello, There is a major safety issue with the Tesla Model X. Specifically, it allows unrestricted access to YouTube and video games, which appeal to children, when the car is not on and when there is no key in the vehicle. As a result, my children go to the Model X where they are unsupervised in order to access YouTube and video games. Today, the temperature of the car exceeded 110 degrees with my child in the car. Fortunately we realized that he was out there and got him out, cooled him down, and got him water. We need the ability to disable YouTube, video games, and other content that appeal to children in the Model X. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Hello, There is a major safety issue with the Tesla Model X. Specifically, it allows unrestricted access to YouTube and video games, which appeal to children, when the car is not on and when there is no key in the vehicle. As a result, my children go to the Model X where they are unsupervised in order to access YouTube and video games. Today, the temperature of the car exceeded 110 degrees with my child in the car. Fortunately we realized that he was out there and got him out, cooled him down, and got him water. We need the ability to disable YouTube, video games, and other content that appeal to children in the Model X. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Hello, There is a major safety issue with the Tesla Model X. Specifically, it allows unrestricted access to YouTube and video games, which appeal to children, when the car is not on and when there is no key in the vehicle. As a result, my children go to the Model X where they are unsupervised in order to access YouTube and video games. Today, the temperature of the car exceeded 110 degrees with my child in the car. Fortunately we realized that he was out there and got him out, cooled him down, and got him water. We need the ability to disable YouTube, video games, and other content that appeal to children in the Model X. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11598657
Recall Date: Jul 3, 2024
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
Tesla has failed to update the software on the car as per the recall notice. Tesla is requesting me to pay 2500$ to upgrade the hardware so they can update the recall hardware. I had reached out to Tesla more than three different times and been waiting for more than 4 months for Tesla to provide the resolution for recall which Tesla has failed to provide as yet t no cost. This is a major safely concerns and due to this I am afraid to drive this car.
Corrective Action:
Tesla has failed to update the software on the car as per the recall notice. Tesla is requesting me to pay 2500$ to upgrade the hardware so they can update the recall hardware. I had reached out to Tesla more than three different times and been waiting for more than 4 months for Tesla to provide the resolution for recall which Tesla has failed to provide as yet t no cost. This is a major safely concerns and due to this I am afraid to drive this car.
Additional Notes:
Tesla has failed to update the software on the car as per the recall notice. Tesla is requesting me to pay 2500$ to upgrade the hardware so they can update the recall hardware. I had reached out to Tesla more than three different times and been waiting for more than 4 months for Tesla to provide the resolution for recall which Tesla has failed to provide as yet t no cost. This is a major safely concerns and due to this I am afraid to drive this car.
Mfg Campaign: 11590591
Recall Date: May 24, 2024
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Tesla has failed to update the software on the car as per the recall notice. Tesla is requesting me to pay 2500$ to upgrade the hardware so they can update the recall hardware. I had reached out to Tesla more than three different times and been waiting for more than 4 months for Tesla to provide the resolution for recall which Tesla has failed to provide as yet t no cost. This is a major safely concerns and due to this I am afraid to drive this car.
Corrective Action:
Tesla has failed to update the software on the car as per the recall notice. Tesla is requesting me to pay 2500$ to upgrade the hardware so they can update the recall hardware. I had reached out to Tesla more than three different times and been waiting for more than 4 months for Tesla to provide the resolution for recall which Tesla has failed to provide as yet t no cost. This is a major safely concerns and due to this I am afraid to drive this car.
Additional Notes:
Tesla has failed to update the software on the car as per the recall notice. Tesla is requesting me to pay 2500$ to upgrade the hardware so they can update the recall hardware. I had reached out to Tesla more than three different times and been waiting for more than 4 months for Tesla to provide the resolution for recall which Tesla has failed to provide as yet t no cost. This is a major safely concerns and due to this I am afraid to drive this car.
Mfg Campaign: 11590591
Recall Date: May 24, 2024
Tesla, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Tesla has failed to update the software on the car as per the recall notice. Tesla is requesting me to pay 2500$ to upgrade the hardware so they can update the recall hardware. I had reached out to Tesla more than three different times and been waiting for more than 4 months for Tesla to provide the resolution for recall which Tesla has failed to provide as yet t no cost. This is a major safely concerns and due to this I am afraid to drive this car.
Corrective Action:
Tesla has failed to update the software on the car as per the recall notice. Tesla is requesting me to pay 2500$ to upgrade the hardware so they can update the recall hardware. I had reached out to Tesla more than three different times and been waiting for more than 4 months for Tesla to provide the resolution for recall which Tesla has failed to provide as yet t no cost. This is a major safely concerns and due to this I am afraid to drive this car.
Additional Notes:
Tesla has failed to update the software on the car as per the recall notice. Tesla is requesting me to pay 2500$ to upgrade the hardware so they can update the recall hardware. I had reached out to Tesla more than three different times and been waiting for more than 4 months for Tesla to provide the resolution for recall which Tesla has failed to provide as yet t no cost. This is a major safely concerns and due to this I am afraid to drive this car.
Mfg Campaign: 11590591
Recall Date: May 24, 2024
Tesla, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
This year Tesla has a known "acceleration shutter" due to the front CV joints' angle being too sharp causing premature wear. I have been dealing with this issue since the vehicle was new. Tesla has replaced my CV joints 5-7 times and during the repairs they have left bolts out of the vehicle, left bolts loose and damaged the front drive unit so much by bad repair jobs they have had to replace the front drive unit twice. In the most recent episode, the motor mount has cracked and was making a loud banging noise under acceleration and declaration. Most concerning is the fact I found some brake lines not in their keepers and they were rubbing on this mount. (I have photos). I have had my vehicle at 3 different Tesla service centers and at least two are inadequate. My concern, especially with the loose and missing bolts, is the sense of bad workmanship which could lead to a real problem in the future. I have, myself, fixed the brake line issue and tightened the motor mount bolt and the car is fine but don't know what else is not done properly, so I will be asking a service center (over , 100 miles away) to please check to make sure there isn't anything else loose due to the front drive unit being replaced. I also have another bad half shaft which was replaced about 10,000 miles ago back in October of 23'. I have pictures of all this nonsense if you are interested. But again, my concern is what if they leave something important loose that can kill someone. I've had many episodes of shoddy workmanship from two different service centers. Hundreds of miles apart. It appears to be either a training or culture issue. The jury is still out on the 3d service center, but it's not looking good at the moment.
Corrective Action:
This year Tesla has a known "acceleration shutter" due to the front CV joints' angle being too sharp causing premature wear. I have been dealing with this issue since the vehicle was new. Tesla has replaced my CV joints 5-7 times and during the repairs they have left bolts out of the vehicle, left bolts loose and damaged the front drive unit so much by bad repair jobs they have had to replace the front drive unit twice. In the most recent episode, the motor mount has cracked and was making a loud banging noise under acceleration and declaration. Most concerning is the fact I found some brake lines not in their keepers and they were rubbing on this mount. (I have photos). I have had my vehicle at 3 different Tesla service centers and at least two are inadequate. My concern, especially with the loose and missing bolts, is the sense of bad workmanship which could lead to a real problem in the future. I have, myself, fixed the brake line issue and tightened the motor mount bolt and the car is fine but don't know what else is not done properly, so I will be asking a service center (over , 100 miles away) to please check to make sure there isn't anything else loose due to the front drive unit being replaced. I also have another bad half shaft which was replaced about 10,000 miles ago back in October of 23'. I have pictures of all this nonsense if you are interested. But again, my concern is what if they leave something important loose that can kill someone. I've had many episodes of shoddy workmanship from two different service centers. Hundreds of miles apart. It appears to be either a training or culture issue. The jury is still out on the 3d service center, but it's not looking good at the moment.
Additional Notes:
This year Tesla has a known "acceleration shutter" due to the front CV joints' angle being too sharp causing premature wear. I have been dealing with this issue since the vehicle was new. Tesla has replaced my CV joints 5-7 times and during the repairs they have left bolts out of the vehicle, left bolts loose and damaged the front drive unit so much by bad repair jobs they have had to replace the front drive unit twice. In the most recent episode, the motor mount has cracked and was making a loud banging noise under acceleration and declaration. Most concerning is the fact I found some brake lines not in their keepers and they were rubbing on this mount. (I have photos). I have had my vehicle at 3 different Tesla service centers and at least two are inadequate. My concern, especially with the loose and missing bolts, is the sense of bad workmanship which could lead to a real problem in the future. I have, myself, fixed the brake line issue and tightened the motor mount bolt and the car is fine but don't know what else is not done properly, so I will be asking a service center (over , 100 miles away) to please check to make sure there isn't anything else loose due to the front drive unit being replaced. I also have another bad half shaft which was replaced about 10,000 miles ago back in October of 23'. I have pictures of all this nonsense if you are interested. But again, my concern is what if they leave something important loose that can kill someone. I've had many episodes of shoddy workmanship from two different service centers. Hundreds of miles apart. It appears to be either a training or culture issue. The jury is still out on the 3d service center, but it's not looking good at the moment.
Mfg Campaign: 11589795
Recall Date: May 20, 2024
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
This year Tesla has a known "acceleration shutter" due to the front CV joints' angle being too sharp causing premature wear. I have been dealing with this issue since the vehicle was new. Tesla has replaced my CV joints 5-7 times and during the repairs they have left bolts out of the vehicle, left bolts loose and damaged the front drive unit so much by bad repair jobs they have had to replace the front drive unit twice. In the most recent episode, the motor mount has cracked and was making a loud banging noise under acceleration and declaration. Most concerning is the fact I found some brake lines not in their keepers and they were rubbing on this mount. (I have photos). I have had my vehicle at 3 different Tesla service centers and at least two are inadequate. My concern, especially with the loose and missing bolts, is the sense of bad workmanship which could lead to a real problem in the future. I have, myself, fixed the brake line issue and tightened the motor mount bolt and the car is fine but don't know what else is not done properly, so I will be asking a service center (over , 100 miles away) to please check to make sure there isn't anything else loose due to the front drive unit being replaced. I also have another bad half shaft which was replaced about 10,000 miles ago back in October of 23'. I have pictures of all this nonsense if you are interested. But again, my concern is what if they leave something important loose that can kill someone. I've had many episodes of shoddy workmanship from two different service centers. Hundreds of miles apart. It appears to be either a training or culture issue. The jury is still out on the 3d service center, but it's not looking good at the moment.
Corrective Action:
This year Tesla has a known "acceleration shutter" due to the front CV joints' angle being too sharp causing premature wear. I have been dealing with this issue since the vehicle was new. Tesla has replaced my CV joints 5-7 times and during the repairs they have left bolts out of the vehicle, left bolts loose and damaged the front drive unit so much by bad repair jobs they have had to replace the front drive unit twice. In the most recent episode, the motor mount has cracked and was making a loud banging noise under acceleration and declaration. Most concerning is the fact I found some brake lines not in their keepers and they were rubbing on this mount. (I have photos). I have had my vehicle at 3 different Tesla service centers and at least two are inadequate. My concern, especially with the loose and missing bolts, is the sense of bad workmanship which could lead to a real problem in the future. I have, myself, fixed the brake line issue and tightened the motor mount bolt and the car is fine but don't know what else is not done properly, so I will be asking a service center (over , 100 miles away) to please check to make sure there isn't anything else loose due to the front drive unit being replaced. I also have another bad half shaft which was replaced about 10,000 miles ago back in October of 23'. I have pictures of all this nonsense if you are interested. But again, my concern is what if they leave something important loose that can kill someone. I've had many episodes of shoddy workmanship from two different service centers. Hundreds of miles apart. It appears to be either a training or culture issue. The jury is still out on the 3d service center, but it's not looking good at the moment.
Additional Notes:
This year Tesla has a known "acceleration shutter" due to the front CV joints' angle being too sharp causing premature wear. I have been dealing with this issue since the vehicle was new. Tesla has replaced my CV joints 5-7 times and during the repairs they have left bolts out of the vehicle, left bolts loose and damaged the front drive unit so much by bad repair jobs they have had to replace the front drive unit twice. In the most recent episode, the motor mount has cracked and was making a loud banging noise under acceleration and declaration. Most concerning is the fact I found some brake lines not in their keepers and they were rubbing on this mount. (I have photos). I have had my vehicle at 3 different Tesla service centers and at least two are inadequate. My concern, especially with the loose and missing bolts, is the sense of bad workmanship which could lead to a real problem in the future. I have, myself, fixed the brake line issue and tightened the motor mount bolt and the car is fine but don't know what else is not done properly, so I will be asking a service center (over , 100 miles away) to please check to make sure there isn't anything else loose due to the front drive unit being replaced. I also have another bad half shaft which was replaced about 10,000 miles ago back in October of 23'. I have pictures of all this nonsense if you are interested. But again, my concern is what if they leave something important loose that can kill someone. I've had many episodes of shoddy workmanship from two different service centers. Hundreds of miles apart. It appears to be either a training or culture issue. The jury is still out on the 3d service center, but it's not looking good at the moment.
Mfg Campaign: 11589795
Recall Date: May 20, 2024
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While driving CA-17, as is frequently the case, I had to disengage automatic steering several times to correct its poor lane keeping. Much to my surprise, the vehicle stopped maintaining speed, creating a dangerous situation with vehicles behind me as the uphill road caused the vehicle to rapidly decelerate the second I turned the wheel. After experimentation, I discovered that Tesla has completely removed cruise control capabilities from these vehicles unless you completely disable the FSD beta functionality, which makes this vehicle highly unsafe to drive in any environment where autosteer is inadequate, including CA-17. Further, this isn't just unsafe on weird highways. This poor decision on Tesla's part could very easily cause rear-end collisions on freeways. Nobody in their right minds would expect a vehicle to suddenly massively decelerate just because you correct its poor steering. This is just plain DANGEROUS. This so-called "Full Self Driving (Supervised)" version needs to be recalled immediately, and Tesla MUST be forced to make cruise control fallback available regardless of the FSD state. Until they do, it is fundamentally unsafe to allow Tesla vehicles to remain on public highways and freeways with FSD (Supervised) enabled.
Corrective Action:
While driving CA-17, as is frequently the case, I had to disengage automatic steering several times to correct its poor lane keeping. Much to my surprise, the vehicle stopped maintaining speed, creating a dangerous situation with vehicles behind me as the uphill road caused the vehicle to rapidly decelerate the second I turned the wheel. After experimentation, I discovered that Tesla has completely removed cruise control capabilities from these vehicles unless you completely disable the FSD beta functionality, which makes this vehicle highly unsafe to drive in any environment where autosteer is inadequate, including CA-17. Further, this isn't just unsafe on weird highways. This poor decision on Tesla's part could very easily cause rear-end collisions on freeways. Nobody in their right minds would expect a vehicle to suddenly massively decelerate just because you correct its poor steering. This is just plain DANGEROUS. This so-called "Full Self Driving (Supervised)" version needs to be recalled immediately, and Tesla MUST be forced to make cruise control fallback available regardless of the FSD state. Until they do, it is fundamentally unsafe to allow Tesla vehicles to remain on public highways and freeways with FSD (Supervised) enabled.
Additional Notes:
While driving CA-17, as is frequently the case, I had to disengage automatic steering several times to correct its poor lane keeping. Much to my surprise, the vehicle stopped maintaining speed, creating a dangerous situation with vehicles behind me as the uphill road caused the vehicle to rapidly decelerate the second I turned the wheel. After experimentation, I discovered that Tesla has completely removed cruise control capabilities from these vehicles unless you completely disable the FSD beta functionality, which makes this vehicle highly unsafe to drive in any environment where autosteer is inadequate, including CA-17. Further, this isn't just unsafe on weird highways. This poor decision on Tesla's part could very easily cause rear-end collisions on freeways. Nobody in their right minds would expect a vehicle to suddenly massively decelerate just because you correct its poor steering. This is just plain DANGEROUS. This so-called "Full Self Driving (Supervised)" version needs to be recalled immediately, and Tesla MUST be forced to make cruise control fallback available regardless of the FSD state. Until they do, it is fundamentally unsafe to allow Tesla vehicles to remain on public highways and freeways with FSD (Supervised) enabled.
Mfg Campaign: 11587001
Recall Date: May 5, 2024
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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