Complaints & Recalls
Official Safety Recalls - Important!
20 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016 Model X vehicles. The front and center roof cosmetic trim pieces may be adhered to the vehicle without primer. As a result, one or both pieces of trim may separate from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-24-12-008
Recall Date: Aug 15, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-21-001
Recall Date: Jan 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016 Model X vehicles. The front and spine cosmetic roof trim may have been adhered to the vehicle without first using primer. As a result, one or both pieces of trim may separate from the vehicle while moving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-20-12-005
Recall Date: Nov 17, 2020
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2015-2016 Model X vehicles. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 5, 2020
Tesla Motors, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2017 Model X vehicles. The left-side, second row, reclining seat backs may not fully latch due to having incorrectly adjusted recliner mechanism cables. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems," and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-17-13-004
Recall Date: Oct 12, 2017
Tesla Motors, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016 Model S and Model X vehicles. The electric parking brake calipers have an internal gear that may be improperly manufactured, possibly resulting in the gear fracturing during parking brake application or release.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-17-33-002
Recall Date: Apr 19, 2017
Tesla Motors, Inc.
Safety Issue:
Tesla Motors, Inc. (Tesla) is recalling certain model year 2016 Model X vehicles manufactured September 29, 2015, to March 30, 2016. In the affected vehicles, the third row seat back may move forward under load such as in a frontal collision. As such, the vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-16-13-003
Recall Date: Apr 6, 2016
Consumer Complaints
662 ComplaintsTesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MAIN SCREEN COMPUTER (MCU)JUST SHUT DOWN WHILE DRIVING. THIS IS A VERY SERIOUS SAFETY ISSUE THAT TESLA ALREADY KNEW ABOUT AND THIS IS A LONG TIME ISSUE.
Corrective Action:
MAIN SCREEN COMPUTER (MCU)JUST SHUT DOWN WHILE DRIVING. THIS IS A VERY SERIOUS SAFETY ISSUE THAT TESLA ALREADY KNEW ABOUT AND THIS IS A LONG TIME ISSUE.
Additional Notes:
MAIN SCREEN COMPUTER (MCU)JUST SHUT DOWN WHILE DRIVING. THIS IS A VERY SERIOUS SAFETY ISSUE THAT TESLA ALREADY KNEW ABOUT AND THIS IS A LONG TIME ISSUE.
Mfg Campaign: 11364797
Recall Date: Oct 17, 2020
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MCU ISSUE AND BUBBLE SCREEN
Corrective Action:
MCU ISSUE AND BUBBLE SCREEN
Additional Notes:
MCU ISSUE AND BUBBLE SCREEN
Mfg Campaign: 11363793
Recall Date: Oct 11, 2020
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CENTER CONSULE WENT COMPLETELY DARK AFTER MCU FAILED. SIDE MIRRORS COULD NOT BE CONTROLLED AND BLINKERS STOPPED WORKING
Corrective Action:
CENTER CONSULE WENT COMPLETELY DARK AFTER MCU FAILED. SIDE MIRRORS COULD NOT BE CONTROLLED AND BLINKERS STOPPED WORKING
Additional Notes:
CENTER CONSULE WENT COMPLETELY DARK AFTER MCU FAILED. SIDE MIRRORS COULD NOT BE CONTROLLED AND BLINKERS STOPPED WORKING
Mfg Campaign: 11361880
Recall Date: Sep 29, 2020
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
CENTER CONSULE WENT COMPLETELY DARK AFTER MCU FAILED. SIDE MIRRORS COULD NOT BE CONTROLLED AND BLINKERS STOPPED WORKING
Corrective Action:
CENTER CONSULE WENT COMPLETELY DARK AFTER MCU FAILED. SIDE MIRRORS COULD NOT BE CONTROLLED AND BLINKERS STOPPED WORKING
Additional Notes:
CENTER CONSULE WENT COMPLETELY DARK AFTER MCU FAILED. SIDE MIRRORS COULD NOT BE CONTROLLED AND BLINKERS STOPPED WORKING
Mfg Campaign: 11361880
Recall Date: Sep 29, 2020
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY TOUCHSCREEN WENT BLACK AND SYSTEMS BECAME DISABLED (AIR CONTROL, AUTOPILOT, MUSIC, NAVIGATION). WITHIN A WEEK THE READINGS ON MY PHONE APP WERE NOT CORRECT AND IT TOOK SOME TIME FOR THE POWER TO ENGAGE THE GEARS. MY BACKUP CAMERA WENT DARK. FINALLY, I COULD NOT PUT MY CAR IN GEAR AND IT HAD TO BE TOWED BY A SPECIALTY TOWING SERVICE. TESLA TELLS ME IT IS A SOFTWARE ISSUE, BUT I THINK A MEMORY CHIP HAS GONE BAD. I THINK THIS RELATES TO AN EXISTING INVESTIGATION ON THIS ISSUE BY NHTSA.
Corrective Action:
MY TOUCHSCREEN WENT BLACK AND SYSTEMS BECAME DISABLED (AIR CONTROL, AUTOPILOT, MUSIC, NAVIGATION). WITHIN A WEEK THE READINGS ON MY PHONE APP WERE NOT CORRECT AND IT TOOK SOME TIME FOR THE POWER TO ENGAGE THE GEARS. MY BACKUP CAMERA WENT DARK. FINALLY, I COULD NOT PUT MY CAR IN GEAR AND IT HAD TO BE TOWED BY A SPECIALTY TOWING SERVICE. TESLA TELLS ME IT IS A SOFTWARE ISSUE, BUT I THINK A MEMORY CHIP HAS GONE BAD. I THINK THIS RELATES TO AN EXISTING INVESTIGATION ON THIS ISSUE BY NHTSA.
Additional Notes:
MY TOUCHSCREEN WENT BLACK AND SYSTEMS BECAME DISABLED (AIR CONTROL, AUTOPILOT, MUSIC, NAVIGATION). WITHIN A WEEK THE READINGS ON MY PHONE APP WERE NOT CORRECT AND IT TOOK SOME TIME FOR THE POWER TO ENGAGE THE GEARS. MY BACKUP CAMERA WENT DARK. FINALLY, I COULD NOT PUT MY CAR IN GEAR AND IT HAD TO BE TOWED BY A SPECIALTY TOWING SERVICE. TESLA TELLS ME IT IS A SOFTWARE ISSUE, BUT I THINK A MEMORY CHIP HAS GONE BAD. I THINK THIS RELATES TO AN EXISTING INVESTIGATION ON THIS ISSUE BY NHTSA.
Mfg Campaign: 11360697
Recall Date: Sep 23, 2020
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY TOUCHSCREEN WENT BLACK AND SYSTEMS BECAME DISABLED (AIR CONTROL, AUTOPILOT, MUSIC, NAVIGATION). WITHIN A WEEK THE READINGS ON MY PHONE APP WERE NOT CORRECT AND IT TOOK SOME TIME FOR THE POWER TO ENGAGE THE GEARS. MY BACKUP CAMERA WENT DARK. FINALLY, I COULD NOT PUT MY CAR IN GEAR AND IT HAD TO BE TOWED BY A SPECIALTY TOWING SERVICE. TESLA TELLS ME IT IS A SOFTWARE ISSUE, BUT I THINK A MEMORY CHIP HAS GONE BAD. I THINK THIS RELATES TO AN EXISTING INVESTIGATION ON THIS ISSUE BY NHTSA.
Corrective Action:
MY TOUCHSCREEN WENT BLACK AND SYSTEMS BECAME DISABLED (AIR CONTROL, AUTOPILOT, MUSIC, NAVIGATION). WITHIN A WEEK THE READINGS ON MY PHONE APP WERE NOT CORRECT AND IT TOOK SOME TIME FOR THE POWER TO ENGAGE THE GEARS. MY BACKUP CAMERA WENT DARK. FINALLY, I COULD NOT PUT MY CAR IN GEAR AND IT HAD TO BE TOWED BY A SPECIALTY TOWING SERVICE. TESLA TELLS ME IT IS A SOFTWARE ISSUE, BUT I THINK A MEMORY CHIP HAS GONE BAD. I THINK THIS RELATES TO AN EXISTING INVESTIGATION ON THIS ISSUE BY NHTSA.
Additional Notes:
MY TOUCHSCREEN WENT BLACK AND SYSTEMS BECAME DISABLED (AIR CONTROL, AUTOPILOT, MUSIC, NAVIGATION). WITHIN A WEEK THE READINGS ON MY PHONE APP WERE NOT CORRECT AND IT TOOK SOME TIME FOR THE POWER TO ENGAGE THE GEARS. MY BACKUP CAMERA WENT DARK. FINALLY, I COULD NOT PUT MY CAR IN GEAR AND IT HAD TO BE TOWED BY A SPECIALTY TOWING SERVICE. TESLA TELLS ME IT IS A SOFTWARE ISSUE, BUT I THINK A MEMORY CHIP HAS GONE BAD. I THINK THIS RELATES TO AN EXISTING INVESTIGATION ON THIS ISSUE BY NHTSA.
Mfg Campaign: 11360697
Recall Date: Sep 23, 2020
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MAY 2020 WHILE MY CAR WAS STILL UNDER WARRANTY I CONTINUALLY HAD ISSUES WITH THE MAIN SCREEN. ISSUES WERE REPORTED TO TESLA WHO ASSERTED IT WAS THE FIRMWARE. TESLA KEPT MY CAR FOR OVER A WEEK FOR REPAIRS, THEN CHARGED ME $400 FOR NEW FIRMWARE. HOWEVER WITHIN TWO MONTHS THE ISSUES BEGAN AGAIN, THE SCREEN GOING BLACK AND MULTIPLE ERRORS. IN AUGUST I WAS FINALLY GIVEN ANOTHER SERVICE APPOINTMENT. THIS TIME THEY ASSERTED IT WAS THE 12V BATTERY (DESPITE RECENTLY HAVING THAT REPLACED IN 2019). AFTER REPLACING THE 12V BATTERY THE PROBLEMS WITH THE MCU STILL PERSISTED. IT TAKES ABOUT 3WKS TO 1MONTH TO EVEN GET A SERVICE APPOINTMENT. NOW THEY ARE SAYING THE ISSUE IS WITH THE MCU WHICH NEEDS TO BE REPLACED. I DO BELIEVE THE ISSUE WAS WITH THE MCU ALL THE TIME. I DO BELIEVE TESLA EITHER MISDIAGNOSED OR KNOWINGLY DID NOT RESOLVE THE ISSUE. NOW I AM BEING ASKED TO PAY $2500 NOT INCLUDING TAX AND LABOR TO REPLACE THE ENTIRE MCU FOR PROBLEMS WHICH WERE INITIALLY REPORTED WHILE THE CAR WAS UNDER WARRANTY. FURTHER, TESLA IS NOW CLAIMING THEY NO LONGER HAVE LOGS OF DIAGNOSTICS ON MY CAR WHEN I REQUESTED TO SEE THE DIAGNOSTICS THAT WERE PREVIOUSLY RUN DIAGNOSING MY BLACK SCREEN ALTHOUT THE DO AGREE MY CAR HAS BEEN CONTINUALLY BROUGHT IN FOR A BLACK SCREEN AND NON-FUNCTIONING SYSTEM. DISABLED SCREEN FUNCTIONALITY CAUSES SEVERAL OTHER SYSTEMS OF THE CAR NOT TO WORK: REGENERATIVE BRAKING DISABLED, AUTOPILOT DISABLED, DRIVER AND USER SETTINGS, DISABLED, AC UNIT NOT FUNCTIONING, STEREO/RADIO CAPABILITY DISABLED. EACH DAY A DIFFERENT ALARM OR NOT WOULD COME ON DISABLING ANOTHER FUNCTION WHILE DRIVING. VERY DANGEROUS AND VERY UNNERVING, ESPECIALLY WHILE TRANSPORTING THREE YOUNG CHILDREN. I HAVE ASKED TESLA FOR DIAGNOSTICS LOGS ON MY CAR AND HOPING TO RECEIVE AND SUBMIT THEM AS SUPPORT FOR THIS COMPLAINT.
Corrective Action:
MAY 2020 WHILE MY CAR WAS STILL UNDER WARRANTY I CONTINUALLY HAD ISSUES WITH THE MAIN SCREEN. ISSUES WERE REPORTED TO TESLA WHO ASSERTED IT WAS THE FIRMWARE. TESLA KEPT MY CAR FOR OVER A WEEK FOR REPAIRS, THEN CHARGED ME $400 FOR NEW FIRMWARE. HOWEVER WITHIN TWO MONTHS THE ISSUES BEGAN AGAIN, THE SCREEN GOING BLACK AND MULTIPLE ERRORS. IN AUGUST I WAS FINALLY GIVEN ANOTHER SERVICE APPOINTMENT. THIS TIME THEY ASSERTED IT WAS THE 12V BATTERY (DESPITE RECENTLY HAVING THAT REPLACED IN 2019). AFTER REPLACING THE 12V BATTERY THE PROBLEMS WITH THE MCU STILL PERSISTED. IT TAKES ABOUT 3WKS TO 1MONTH TO EVEN GET A SERVICE APPOINTMENT. NOW THEY ARE SAYING THE ISSUE IS WITH THE MCU WHICH NEEDS TO BE REPLACED. I DO BELIEVE THE ISSUE WAS WITH THE MCU ALL THE TIME. I DO BELIEVE TESLA EITHER MISDIAGNOSED OR KNOWINGLY DID NOT RESOLVE THE ISSUE. NOW I AM BEING ASKED TO PAY $2500 NOT INCLUDING TAX AND LABOR TO REPLACE THE ENTIRE MCU FOR PROBLEMS WHICH WERE INITIALLY REPORTED WHILE THE CAR WAS UNDER WARRANTY. FURTHER, TESLA IS NOW CLAIMING THEY NO LONGER HAVE LOGS OF DIAGNOSTICS ON MY CAR WHEN I REQUESTED TO SEE THE DIAGNOSTICS THAT WERE PREVIOUSLY RUN DIAGNOSING MY BLACK SCREEN ALTHOUT THE DO AGREE MY CAR HAS BEEN CONTINUALLY BROUGHT IN FOR A BLACK SCREEN AND NON-FUNCTIONING SYSTEM. DISABLED SCREEN FUNCTIONALITY CAUSES SEVERAL OTHER SYSTEMS OF THE CAR NOT TO WORK: REGENERATIVE BRAKING DISABLED, AUTOPILOT DISABLED, DRIVER AND USER SETTINGS, DISABLED, AC UNIT NOT FUNCTIONING, STEREO/RADIO CAPABILITY DISABLED. EACH DAY A DIFFERENT ALARM OR NOT WOULD COME ON DISABLING ANOTHER FUNCTION WHILE DRIVING. VERY DANGEROUS AND VERY UNNERVING, ESPECIALLY WHILE TRANSPORTING THREE YOUNG CHILDREN. I HAVE ASKED TESLA FOR DIAGNOSTICS LOGS ON MY CAR AND HOPING TO RECEIVE AND SUBMIT THEM AS SUPPORT FOR THIS COMPLAINT.
Additional Notes:
MAY 2020 WHILE MY CAR WAS STILL UNDER WARRANTY I CONTINUALLY HAD ISSUES WITH THE MAIN SCREEN. ISSUES WERE REPORTED TO TESLA WHO ASSERTED IT WAS THE FIRMWARE. TESLA KEPT MY CAR FOR OVER A WEEK FOR REPAIRS, THEN CHARGED ME $400 FOR NEW FIRMWARE. HOWEVER WITHIN TWO MONTHS THE ISSUES BEGAN AGAIN, THE SCREEN GOING BLACK AND MULTIPLE ERRORS. IN AUGUST I WAS FINALLY GIVEN ANOTHER SERVICE APPOINTMENT. THIS TIME THEY ASSERTED IT WAS THE 12V BATTERY (DESPITE RECENTLY HAVING THAT REPLACED IN 2019). AFTER REPLACING THE 12V BATTERY THE PROBLEMS WITH THE MCU STILL PERSISTED. IT TAKES ABOUT 3WKS TO 1MONTH TO EVEN GET A SERVICE APPOINTMENT. NOW THEY ARE SAYING THE ISSUE IS WITH THE MCU WHICH NEEDS TO BE REPLACED. I DO BELIEVE THE ISSUE WAS WITH THE MCU ALL THE TIME. I DO BELIEVE TESLA EITHER MISDIAGNOSED OR KNOWINGLY DID NOT RESOLVE THE ISSUE. NOW I AM BEING ASKED TO PAY $2500 NOT INCLUDING TAX AND LABOR TO REPLACE THE ENTIRE MCU FOR PROBLEMS WHICH WERE INITIALLY REPORTED WHILE THE CAR WAS UNDER WARRANTY. FURTHER, TESLA IS NOW CLAIMING THEY NO LONGER HAVE LOGS OF DIAGNOSTICS ON MY CAR WHEN I REQUESTED TO SEE THE DIAGNOSTICS THAT WERE PREVIOUSLY RUN DIAGNOSING MY BLACK SCREEN ALTHOUT THE DO AGREE MY CAR HAS BEEN CONTINUALLY BROUGHT IN FOR A BLACK SCREEN AND NON-FUNCTIONING SYSTEM. DISABLED SCREEN FUNCTIONALITY CAUSES SEVERAL OTHER SYSTEMS OF THE CAR NOT TO WORK: REGENERATIVE BRAKING DISABLED, AUTOPILOT DISABLED, DRIVER AND USER SETTINGS, DISABLED, AC UNIT NOT FUNCTIONING, STEREO/RADIO CAPABILITY DISABLED. EACH DAY A DIFFERENT ALARM OR NOT WOULD COME ON DISABLING ANOTHER FUNCTION WHILE DRIVING. VERY DANGEROUS AND VERY UNNERVING, ESPECIALLY WHILE TRANSPORTING THREE YOUNG CHILDREN. I HAVE ASKED TESLA FOR DIAGNOSTICS LOGS ON MY CAR AND HOPING TO RECEIVE AND SUBMIT THEM AS SUPPORT FOR THIS COMPLAINT.
Mfg Campaign: 11355518
Recall Date: Sep 17, 2020
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MAY 2020 WHILE MY CAR WAS STILL UNDER WARRANTY I CONTINUALLY HAD ISSUES WITH THE MAIN SCREEN. ISSUES WERE REPORTED TO TESLA WHO ASSERTED IT WAS THE FIRMWARE. TESLA KEPT MY CAR FOR OVER A WEEK FOR REPAIRS, THEN CHARGED ME $400 FOR NEW FIRMWARE. HOWEVER WITHIN TWO MONTHS THE ISSUES BEGAN AGAIN, THE SCREEN GOING BLACK AND MULTIPLE ERRORS. IN AUGUST I WAS FINALLY GIVEN ANOTHER SERVICE APPOINTMENT. THIS TIME THEY ASSERTED IT WAS THE 12V BATTERY (DESPITE RECENTLY HAVING THAT REPLACED IN 2019). AFTER REPLACING THE 12V BATTERY THE PROBLEMS WITH THE MCU STILL PERSISTED. IT TAKES ABOUT 3WKS TO 1MONTH TO EVEN GET A SERVICE APPOINTMENT. NOW THEY ARE SAYING THE ISSUE IS WITH THE MCU WHICH NEEDS TO BE REPLACED. I DO BELIEVE THE ISSUE WAS WITH THE MCU ALL THE TIME. I DO BELIEVE TESLA EITHER MISDIAGNOSED OR KNOWINGLY DID NOT RESOLVE THE ISSUE. NOW I AM BEING ASKED TO PAY $2500 NOT INCLUDING TAX AND LABOR TO REPLACE THE ENTIRE MCU FOR PROBLEMS WHICH WERE INITIALLY REPORTED WHILE THE CAR WAS UNDER WARRANTY. FURTHER, TESLA IS NOW CLAIMING THEY NO LONGER HAVE LOGS OF DIAGNOSTICS ON MY CAR WHEN I REQUESTED TO SEE THE DIAGNOSTICS THAT WERE PREVIOUSLY RUN DIAGNOSING MY BLACK SCREEN ALTHOUT THE DO AGREE MY CAR HAS BEEN CONTINUALLY BROUGHT IN FOR A BLACK SCREEN AND NON-FUNCTIONING SYSTEM. DISABLED SCREEN FUNCTIONALITY CAUSES SEVERAL OTHER SYSTEMS OF THE CAR NOT TO WORK: REGENERATIVE BRAKING DISABLED, AUTOPILOT DISABLED, DRIVER AND USER SETTINGS, DISABLED, AC UNIT NOT FUNCTIONING, STEREO/RADIO CAPABILITY DISABLED. EACH DAY A DIFFERENT ALARM OR NOT WOULD COME ON DISABLING ANOTHER FUNCTION WHILE DRIVING. VERY DANGEROUS AND VERY UNNERVING, ESPECIALLY WHILE TRANSPORTING THREE YOUNG CHILDREN. I HAVE ASKED TESLA FOR DIAGNOSTICS LOGS ON MY CAR AND HOPING TO RECEIVE AND SUBMIT THEM AS SUPPORT FOR THIS COMPLAINT.
Corrective Action:
MAY 2020 WHILE MY CAR WAS STILL UNDER WARRANTY I CONTINUALLY HAD ISSUES WITH THE MAIN SCREEN. ISSUES WERE REPORTED TO TESLA WHO ASSERTED IT WAS THE FIRMWARE. TESLA KEPT MY CAR FOR OVER A WEEK FOR REPAIRS, THEN CHARGED ME $400 FOR NEW FIRMWARE. HOWEVER WITHIN TWO MONTHS THE ISSUES BEGAN AGAIN, THE SCREEN GOING BLACK AND MULTIPLE ERRORS. IN AUGUST I WAS FINALLY GIVEN ANOTHER SERVICE APPOINTMENT. THIS TIME THEY ASSERTED IT WAS THE 12V BATTERY (DESPITE RECENTLY HAVING THAT REPLACED IN 2019). AFTER REPLACING THE 12V BATTERY THE PROBLEMS WITH THE MCU STILL PERSISTED. IT TAKES ABOUT 3WKS TO 1MONTH TO EVEN GET A SERVICE APPOINTMENT. NOW THEY ARE SAYING THE ISSUE IS WITH THE MCU WHICH NEEDS TO BE REPLACED. I DO BELIEVE THE ISSUE WAS WITH THE MCU ALL THE TIME. I DO BELIEVE TESLA EITHER MISDIAGNOSED OR KNOWINGLY DID NOT RESOLVE THE ISSUE. NOW I AM BEING ASKED TO PAY $2500 NOT INCLUDING TAX AND LABOR TO REPLACE THE ENTIRE MCU FOR PROBLEMS WHICH WERE INITIALLY REPORTED WHILE THE CAR WAS UNDER WARRANTY. FURTHER, TESLA IS NOW CLAIMING THEY NO LONGER HAVE LOGS OF DIAGNOSTICS ON MY CAR WHEN I REQUESTED TO SEE THE DIAGNOSTICS THAT WERE PREVIOUSLY RUN DIAGNOSING MY BLACK SCREEN ALTHOUT THE DO AGREE MY CAR HAS BEEN CONTINUALLY BROUGHT IN FOR A BLACK SCREEN AND NON-FUNCTIONING SYSTEM. DISABLED SCREEN FUNCTIONALITY CAUSES SEVERAL OTHER SYSTEMS OF THE CAR NOT TO WORK: REGENERATIVE BRAKING DISABLED, AUTOPILOT DISABLED, DRIVER AND USER SETTINGS, DISABLED, AC UNIT NOT FUNCTIONING, STEREO/RADIO CAPABILITY DISABLED. EACH DAY A DIFFERENT ALARM OR NOT WOULD COME ON DISABLING ANOTHER FUNCTION WHILE DRIVING. VERY DANGEROUS AND VERY UNNERVING, ESPECIALLY WHILE TRANSPORTING THREE YOUNG CHILDREN. I HAVE ASKED TESLA FOR DIAGNOSTICS LOGS ON MY CAR AND HOPING TO RECEIVE AND SUBMIT THEM AS SUPPORT FOR THIS COMPLAINT.
Additional Notes:
MAY 2020 WHILE MY CAR WAS STILL UNDER WARRANTY I CONTINUALLY HAD ISSUES WITH THE MAIN SCREEN. ISSUES WERE REPORTED TO TESLA WHO ASSERTED IT WAS THE FIRMWARE. TESLA KEPT MY CAR FOR OVER A WEEK FOR REPAIRS, THEN CHARGED ME $400 FOR NEW FIRMWARE. HOWEVER WITHIN TWO MONTHS THE ISSUES BEGAN AGAIN, THE SCREEN GOING BLACK AND MULTIPLE ERRORS. IN AUGUST I WAS FINALLY GIVEN ANOTHER SERVICE APPOINTMENT. THIS TIME THEY ASSERTED IT WAS THE 12V BATTERY (DESPITE RECENTLY HAVING THAT REPLACED IN 2019). AFTER REPLACING THE 12V BATTERY THE PROBLEMS WITH THE MCU STILL PERSISTED. IT TAKES ABOUT 3WKS TO 1MONTH TO EVEN GET A SERVICE APPOINTMENT. NOW THEY ARE SAYING THE ISSUE IS WITH THE MCU WHICH NEEDS TO BE REPLACED. I DO BELIEVE THE ISSUE WAS WITH THE MCU ALL THE TIME. I DO BELIEVE TESLA EITHER MISDIAGNOSED OR KNOWINGLY DID NOT RESOLVE THE ISSUE. NOW I AM BEING ASKED TO PAY $2500 NOT INCLUDING TAX AND LABOR TO REPLACE THE ENTIRE MCU FOR PROBLEMS WHICH WERE INITIALLY REPORTED WHILE THE CAR WAS UNDER WARRANTY. FURTHER, TESLA IS NOW CLAIMING THEY NO LONGER HAVE LOGS OF DIAGNOSTICS ON MY CAR WHEN I REQUESTED TO SEE THE DIAGNOSTICS THAT WERE PREVIOUSLY RUN DIAGNOSING MY BLACK SCREEN ALTHOUT THE DO AGREE MY CAR HAS BEEN CONTINUALLY BROUGHT IN FOR A BLACK SCREEN AND NON-FUNCTIONING SYSTEM. DISABLED SCREEN FUNCTIONALITY CAUSES SEVERAL OTHER SYSTEMS OF THE CAR NOT TO WORK: REGENERATIVE BRAKING DISABLED, AUTOPILOT DISABLED, DRIVER AND USER SETTINGS, DISABLED, AC UNIT NOT FUNCTIONING, STEREO/RADIO CAPABILITY DISABLED. EACH DAY A DIFFERENT ALARM OR NOT WOULD COME ON DISABLING ANOTHER FUNCTION WHILE DRIVING. VERY DANGEROUS AND VERY UNNERVING, ESPECIALLY WHILE TRANSPORTING THREE YOUNG CHILDREN. I HAVE ASKED TESLA FOR DIAGNOSTICS LOGS ON MY CAR AND HOPING TO RECEIVE AND SUBMIT THEM AS SUPPORT FOR THIS COMPLAINT.
Mfg Campaign: 11355518
Recall Date: Sep 17, 2020
Tesla, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WHILE DRIVING AT HIGHWAY SPEEDS ON AN INTERSTATE, A GLASS PLATE APPROXIMATELY 8 I INCHES X 18 INCHES ON THE CAR ROOF SITUATED BETWEEN THE FALCON WING DOORS AND COVERING THE DOOR LIFT HENGES WAS BLOWN OFF BY THE WIND FORCE. I WAS UNAWARE THAT THIS HAD HAPPENED UNTIL ARRIVAL AT MY DESTINATION. FORTUNATELY, THERE WERE NO OTHER CARS NEAR ME AT THE TIME. SO, I AM UNAWARE OF ANY DAMAGES TO OTHER VEHICLES. THE POSSIBILITY OF SEVERE DAMAGE OR INJURY HAD THERE BEEN ANOTHER CAR DIRECTLY BEHIND ME SHOULD BE EVIDENT. FROM WHAT I UNDERSTAND, THE GLASS PLATE IS ONLY ATTACHED WITH GLUE. ACCORDING TO THE TESLA MODEL X OWNERS FORUM, THIS HAS HAPPENED TO OTHER OWNERS AND IS RELATED TO DETERIORATING RUBBER SEALS AROUND THE FALCON WING DOORS THAT TESLA HAS CLAIMED TO BE ONLY COSMETIC. I BELIEVE THAT THE DETERIORATION OF THAT RUBBER SEAL ALLOWED THE WIND TO GET UNDER THE GLASS PLATE AND ALLOW IT COME LOOSE.
Corrective Action:
WHILE DRIVING AT HIGHWAY SPEEDS ON AN INTERSTATE, A GLASS PLATE APPROXIMATELY 8 I INCHES X 18 INCHES ON THE CAR ROOF SITUATED BETWEEN THE FALCON WING DOORS AND COVERING THE DOOR LIFT HENGES WAS BLOWN OFF BY THE WIND FORCE. I WAS UNAWARE THAT THIS HAD HAPPENED UNTIL ARRIVAL AT MY DESTINATION. FORTUNATELY, THERE WERE NO OTHER CARS NEAR ME AT THE TIME. SO, I AM UNAWARE OF ANY DAMAGES TO OTHER VEHICLES. THE POSSIBILITY OF SEVERE DAMAGE OR INJURY HAD THERE BEEN ANOTHER CAR DIRECTLY BEHIND ME SHOULD BE EVIDENT. FROM WHAT I UNDERSTAND, THE GLASS PLATE IS ONLY ATTACHED WITH GLUE. ACCORDING TO THE TESLA MODEL X OWNERS FORUM, THIS HAS HAPPENED TO OTHER OWNERS AND IS RELATED TO DETERIORATING RUBBER SEALS AROUND THE FALCON WING DOORS THAT TESLA HAS CLAIMED TO BE ONLY COSMETIC. I BELIEVE THAT THE DETERIORATION OF THAT RUBBER SEAL ALLOWED THE WIND TO GET UNDER THE GLASS PLATE AND ALLOW IT COME LOOSE.
Additional Notes:
WHILE DRIVING AT HIGHWAY SPEEDS ON AN INTERSTATE, A GLASS PLATE APPROXIMATELY 8 I INCHES X 18 INCHES ON THE CAR ROOF SITUATED BETWEEN THE FALCON WING DOORS AND COVERING THE DOOR LIFT HENGES WAS BLOWN OFF BY THE WIND FORCE. I WAS UNAWARE THAT THIS HAD HAPPENED UNTIL ARRIVAL AT MY DESTINATION. FORTUNATELY, THERE WERE NO OTHER CARS NEAR ME AT THE TIME. SO, I AM UNAWARE OF ANY DAMAGES TO OTHER VEHICLES. THE POSSIBILITY OF SEVERE DAMAGE OR INJURY HAD THERE BEEN ANOTHER CAR DIRECTLY BEHIND ME SHOULD BE EVIDENT. FROM WHAT I UNDERSTAND, THE GLASS PLATE IS ONLY ATTACHED WITH GLUE. ACCORDING TO THE TESLA MODEL X OWNERS FORUM, THIS HAS HAPPENED TO OTHER OWNERS AND IS RELATED TO DETERIORATING RUBBER SEALS AROUND THE FALCON WING DOORS THAT TESLA HAS CLAIMED TO BE ONLY COSMETIC. I BELIEVE THAT THE DETERIORATION OF THAT RUBBER SEAL ALLOWED THE WIND TO GET UNDER THE GLASS PLATE AND ALLOW IT COME LOOSE.
Mfg Campaign: 11355455
Recall Date: Sep 16, 2020
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TOUCHSCREEN DIED COMPLETELY AFFECTING ABILITY TO DRIVE VEHICLE. NO ABILITY TO CONTROL DEFROST OR AIR CONDITIONING FOR WINDSHIELD VISIBILITY. TURN SIGNALS PRODUCE NO AUDIBLE NOISE. NO BACKUP CAMERA. NO ABILITY TO CHANGE CHARGE RATE OR REASONABLY IDENTIFY WHEN CAR WILL RUN OUT OF CHARGE AND DIE ON A LONG TRIP. I CANNOT TELL OF MY BATTERY FAN IS WORKING TO PREVENT OVERHEATING AND FIRES. NO ABILITY TO TELL IF AIRBAGS ARE FUNCTIONAL OR SHUT OFF. NO ABILITY TO TELL IF MILES DRIVEN ARE REGISTERED ON ODOMETER. NO ABILITY TO TURN ON A TOW MODE IF VEHICLE IS DISABLED.
Corrective Action:
TOUCHSCREEN DIED COMPLETELY AFFECTING ABILITY TO DRIVE VEHICLE. NO ABILITY TO CONTROL DEFROST OR AIR CONDITIONING FOR WINDSHIELD VISIBILITY. TURN SIGNALS PRODUCE NO AUDIBLE NOISE. NO BACKUP CAMERA. NO ABILITY TO CHANGE CHARGE RATE OR REASONABLY IDENTIFY WHEN CAR WILL RUN OUT OF CHARGE AND DIE ON A LONG TRIP. I CANNOT TELL OF MY BATTERY FAN IS WORKING TO PREVENT OVERHEATING AND FIRES. NO ABILITY TO TELL IF AIRBAGS ARE FUNCTIONAL OR SHUT OFF. NO ABILITY TO TELL IF MILES DRIVEN ARE REGISTERED ON ODOMETER. NO ABILITY TO TURN ON A TOW MODE IF VEHICLE IS DISABLED.
Additional Notes:
TOUCHSCREEN DIED COMPLETELY AFFECTING ABILITY TO DRIVE VEHICLE. NO ABILITY TO CONTROL DEFROST OR AIR CONDITIONING FOR WINDSHIELD VISIBILITY. TURN SIGNALS PRODUCE NO AUDIBLE NOISE. NO BACKUP CAMERA. NO ABILITY TO CHANGE CHARGE RATE OR REASONABLY IDENTIFY WHEN CAR WILL RUN OUT OF CHARGE AND DIE ON A LONG TRIP. I CANNOT TELL OF MY BATTERY FAN IS WORKING TO PREVENT OVERHEATING AND FIRES. NO ABILITY TO TELL IF AIRBAGS ARE FUNCTIONAL OR SHUT OFF. NO ABILITY TO TELL IF MILES DRIVEN ARE REGISTERED ON ODOMETER. NO ABILITY TO TURN ON A TOW MODE IF VEHICLE IS DISABLED.
Mfg Campaign: 11355262
Recall Date: Sep 15, 2020
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
THE CAR FRONT SUSPENSION RATTLE A LOT WHEN ACCELERATING. THIS WAS BROUGHT TO TESLA'S ATTENTION BUT AT THE TIME, THEY DID NOT HAVE A PERMANENT FIX FOR IT. THIS WAS DATED BACK BEFORE THE VEHICLE LOST WARRANTY.
Corrective Action:
THE CAR FRONT SUSPENSION RATTLE A LOT WHEN ACCELERATING. THIS WAS BROUGHT TO TESLA'S ATTENTION BUT AT THE TIME, THEY DID NOT HAVE A PERMANENT FIX FOR IT. THIS WAS DATED BACK BEFORE THE VEHICLE LOST WARRANTY.
Additional Notes:
THE CAR FRONT SUSPENSION RATTLE A LOT WHEN ACCELERATING. THIS WAS BROUGHT TO TESLA'S ATTENTION BUT AT THE TIME, THEY DID NOT HAVE A PERMANENT FIX FOR IT. THIS WAS DATED BACK BEFORE THE VEHICLE LOST WARRANTY.
Mfg Campaign: 11351645
Recall Date: Aug 27, 2020
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MCU (MEDIA CONTROL UNIT) FAILED ON MULTIPLE OCCASIONS, I WAS UNABLE TO CONTROL AC/RADIO/AUTOPILOT SYSTEM/ OR NAVIGATION. ALSO BOTH TURN SIGNAL WERE IN-OPERATIONAL. TESLA SERVICE CENTER REFUSES TO REPLACE THE MCU OR FIX IT. VEHICLE WAS IN MOTION, ON HIGHWAY AT A SPEED OF ABOUT 70 MPH.
Corrective Action:
MCU (MEDIA CONTROL UNIT) FAILED ON MULTIPLE OCCASIONS, I WAS UNABLE TO CONTROL AC/RADIO/AUTOPILOT SYSTEM/ OR NAVIGATION. ALSO BOTH TURN SIGNAL WERE IN-OPERATIONAL. TESLA SERVICE CENTER REFUSES TO REPLACE THE MCU OR FIX IT. VEHICLE WAS IN MOTION, ON HIGHWAY AT A SPEED OF ABOUT 70 MPH.
Additional Notes:
MCU (MEDIA CONTROL UNIT) FAILED ON MULTIPLE OCCASIONS, I WAS UNABLE TO CONTROL AC/RADIO/AUTOPILOT SYSTEM/ OR NAVIGATION. ALSO BOTH TURN SIGNAL WERE IN-OPERATIONAL. TESLA SERVICE CENTER REFUSES TO REPLACE THE MCU OR FIX IT. VEHICLE WAS IN MOTION, ON HIGHWAY AT A SPEED OF ABOUT 70 MPH.
Mfg Campaign: 11349291
Recall Date: Aug 14, 2020
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MCU (MEDIA CONTROL UNIT) FAILED ON MULTIPLE OCCASIONS, I WAS UNABLE TO CONTROL AC/RADIO/AUTOPILOT SYSTEM/ OR NAVIGATION. ALSO BOTH TURN SIGNAL WERE IN-OPERATIONAL. TESLA SERVICE CENTER REFUSES TO REPLACE THE MCU OR FIX IT. VEHICLE WAS IN MOTION, ON HIGHWAY AT A SPEED OF ABOUT 70 MPH.
Corrective Action:
MCU (MEDIA CONTROL UNIT) FAILED ON MULTIPLE OCCASIONS, I WAS UNABLE TO CONTROL AC/RADIO/AUTOPILOT SYSTEM/ OR NAVIGATION. ALSO BOTH TURN SIGNAL WERE IN-OPERATIONAL. TESLA SERVICE CENTER REFUSES TO REPLACE THE MCU OR FIX IT. VEHICLE WAS IN MOTION, ON HIGHWAY AT A SPEED OF ABOUT 70 MPH.
Additional Notes:
MCU (MEDIA CONTROL UNIT) FAILED ON MULTIPLE OCCASIONS, I WAS UNABLE TO CONTROL AC/RADIO/AUTOPILOT SYSTEM/ OR NAVIGATION. ALSO BOTH TURN SIGNAL WERE IN-OPERATIONAL. TESLA SERVICE CENTER REFUSES TO REPLACE THE MCU OR FIX IT. VEHICLE WAS IN MOTION, ON HIGHWAY AT A SPEED OF ABOUT 70 MPH.
Mfg Campaign: 11349291
Recall Date: Aug 14, 2020
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE CAR DOESN'T TAKE CHARGE. I DROVE MY CAR TO TRY DIFFERENT CHARGING SPOT IN THE SAME SUPERCHARGING STATION AND TRY IN ANOTHER CHARGING STATION. THE CAR DOESN'T CHARGE. IT WAS A WEEKEND WHEN THE CAR HAS CHARGING ISSUE. EVENTUALLY THE CAR JUST OUT OF JUICE. WON'T OPEN IT LET ME IN AND I HAVE TO TOW THE CAR TO SERVICE CENTER IN THE MONDAY SERVICE BUSINESS DAY. IT NEEDS SPECIAL TOWING WITH DOLLY. BECASUE OF THE CAR OUT OF JUICE THE 12V BATTERY IS DEAD TOO AFTER THAT. CHARGING PORT IS A KNOWN ISSUE TO TESLA BUT AFTER ALL THE REPAIR. I WAS CHARGED OF $1300
Corrective Action:
THE CAR DOESN'T TAKE CHARGE. I DROVE MY CAR TO TRY DIFFERENT CHARGING SPOT IN THE SAME SUPERCHARGING STATION AND TRY IN ANOTHER CHARGING STATION. THE CAR DOESN'T CHARGE. IT WAS A WEEKEND WHEN THE CAR HAS CHARGING ISSUE. EVENTUALLY THE CAR JUST OUT OF JUICE. WON'T OPEN IT LET ME IN AND I HAVE TO TOW THE CAR TO SERVICE CENTER IN THE MONDAY SERVICE BUSINESS DAY. IT NEEDS SPECIAL TOWING WITH DOLLY. BECASUE OF THE CAR OUT OF JUICE THE 12V BATTERY IS DEAD TOO AFTER THAT. CHARGING PORT IS A KNOWN ISSUE TO TESLA BUT AFTER ALL THE REPAIR. I WAS CHARGED OF $1300
Additional Notes:
THE CAR DOESN'T TAKE CHARGE. I DROVE MY CAR TO TRY DIFFERENT CHARGING SPOT IN THE SAME SUPERCHARGING STATION AND TRY IN ANOTHER CHARGING STATION. THE CAR DOESN'T CHARGE. IT WAS A WEEKEND WHEN THE CAR HAS CHARGING ISSUE. EVENTUALLY THE CAR JUST OUT OF JUICE. WON'T OPEN IT LET ME IN AND I HAVE TO TOW THE CAR TO SERVICE CENTER IN THE MONDAY SERVICE BUSINESS DAY. IT NEEDS SPECIAL TOWING WITH DOLLY. BECASUE OF THE CAR OUT OF JUICE THE 12V BATTERY IS DEAD TOO AFTER THAT. CHARGING PORT IS A KNOWN ISSUE TO TESLA BUT AFTER ALL THE REPAIR. I WAS CHARGED OF $1300
Mfg Campaign: 11344049
Recall Date: Aug 8, 2020
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE TOUCHSCREEN BECOME LESS RESPONSIVE THE PAST FEW MONTHS, THE POWER-UP TIME BECOMES LONGER, THE SCREEN WOULD FREEZE AND WOULD HAVE TO BE REBOOTED, AND ON JULY 24TH THE MCU UNIT IS A TOTAL FAILURE. I COULDN'T EVEN DRIVE THE CAR UNTIL TESLA MOBILE SERVICE COMES OUT TO CYCLE THE POWER OF 24V. THE COST IS $85 OF DIAGNOSTICS FEE BUT HE COULDN'T FIND ANYTHING BESIDES THAT IT IS NOT RESPONSIVE. AFTER THAT I HAVE TO RESCHEDULE ANOTHER VISITS WHICH IS NOT AVAILABLE UNTIL AUG 12TH. I CAN DRIVE NOW WITH BLACK MCU BUT I CAN'T CONTROL BLINKERS. MY BLINKERS ARE ALWAYS OFF. VERY UNSAFE. THIS CAR HAS ONLY 55K MILES. IT IS RIGHT AFTER THE WARRANTY EXPIRES. THE MOBILE SERVICE AND PHONE CALL WITH SERVICE SHOP IN RENO LOCATION BOTH SUGGEST ME TO REPLACE TO A NEW MCU AND SINCE IT IS OUT OF POCKET IT MAKES SENSE TO DO A MCU UPGRADE INSTEAD. TOTAL WITH PART $2500 IT WOULD BE AROUND $3000.
Corrective Action:
THE TOUCHSCREEN BECOME LESS RESPONSIVE THE PAST FEW MONTHS, THE POWER-UP TIME BECOMES LONGER, THE SCREEN WOULD FREEZE AND WOULD HAVE TO BE REBOOTED, AND ON JULY 24TH THE MCU UNIT IS A TOTAL FAILURE. I COULDN'T EVEN DRIVE THE CAR UNTIL TESLA MOBILE SERVICE COMES OUT TO CYCLE THE POWER OF 24V. THE COST IS $85 OF DIAGNOSTICS FEE BUT HE COULDN'T FIND ANYTHING BESIDES THAT IT IS NOT RESPONSIVE. AFTER THAT I HAVE TO RESCHEDULE ANOTHER VISITS WHICH IS NOT AVAILABLE UNTIL AUG 12TH. I CAN DRIVE NOW WITH BLACK MCU BUT I CAN'T CONTROL BLINKERS. MY BLINKERS ARE ALWAYS OFF. VERY UNSAFE. THIS CAR HAS ONLY 55K MILES. IT IS RIGHT AFTER THE WARRANTY EXPIRES. THE MOBILE SERVICE AND PHONE CALL WITH SERVICE SHOP IN RENO LOCATION BOTH SUGGEST ME TO REPLACE TO A NEW MCU AND SINCE IT IS OUT OF POCKET IT MAKES SENSE TO DO A MCU UPGRADE INSTEAD. TOTAL WITH PART $2500 IT WOULD BE AROUND $3000.
Additional Notes:
THE TOUCHSCREEN BECOME LESS RESPONSIVE THE PAST FEW MONTHS, THE POWER-UP TIME BECOMES LONGER, THE SCREEN WOULD FREEZE AND WOULD HAVE TO BE REBOOTED, AND ON JULY 24TH THE MCU UNIT IS A TOTAL FAILURE. I COULDN'T EVEN DRIVE THE CAR UNTIL TESLA MOBILE SERVICE COMES OUT TO CYCLE THE POWER OF 24V. THE COST IS $85 OF DIAGNOSTICS FEE BUT HE COULDN'T FIND ANYTHING BESIDES THAT IT IS NOT RESPONSIVE. AFTER THAT I HAVE TO RESCHEDULE ANOTHER VISITS WHICH IS NOT AVAILABLE UNTIL AUG 12TH. I CAN DRIVE NOW WITH BLACK MCU BUT I CAN'T CONTROL BLINKERS. MY BLINKERS ARE ALWAYS OFF. VERY UNSAFE. THIS CAR HAS ONLY 55K MILES. IT IS RIGHT AFTER THE WARRANTY EXPIRES. THE MOBILE SERVICE AND PHONE CALL WITH SERVICE SHOP IN RENO LOCATION BOTH SUGGEST ME TO REPLACE TO A NEW MCU AND SINCE IT IS OUT OF POCKET IT MAKES SENSE TO DO A MCU UPGRADE INSTEAD. TOTAL WITH PART $2500 IT WOULD BE AROUND $3000.
Mfg Campaign: 11344047
Recall Date: Aug 8, 2020
Tesla, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I WENT TO START MY CAR AND THE SCREEN WAS BLACK. MY CAR HASN'T BEEN DRIVEN FOR 5 MONTHS SINCE I WAS TRAVELING. I HAD CLEARED ALL OF THE MEMORY (NAVIGATION, ADDRESSES, MUSIC STATIONS, ETC.), PRIOR TO LEAVING. I WAS IN TRAFFIC AND THE TURNING SIGNALS DIDN'T WORK. THE SAFETY OF THE CAR FELT COMPROMISED SINCE THE TURNING SIGNALS, REAR BACKUP CAMERA, SUSPENSION -BASICALLY MOST OF THE CAR CONTROLS WERE IN-OPERATABLE.
Corrective Action:
I WENT TO START MY CAR AND THE SCREEN WAS BLACK. MY CAR HASN'T BEEN DRIVEN FOR 5 MONTHS SINCE I WAS TRAVELING. I HAD CLEARED ALL OF THE MEMORY (NAVIGATION, ADDRESSES, MUSIC STATIONS, ETC.), PRIOR TO LEAVING. I WAS IN TRAFFIC AND THE TURNING SIGNALS DIDN'T WORK. THE SAFETY OF THE CAR FELT COMPROMISED SINCE THE TURNING SIGNALS, REAR BACKUP CAMERA, SUSPENSION -BASICALLY MOST OF THE CAR CONTROLS WERE IN-OPERATABLE.
Additional Notes:
I WENT TO START MY CAR AND THE SCREEN WAS BLACK. MY CAR HASN'T BEEN DRIVEN FOR 5 MONTHS SINCE I WAS TRAVELING. I HAD CLEARED ALL OF THE MEMORY (NAVIGATION, ADDRESSES, MUSIC STATIONS, ETC.), PRIOR TO LEAVING. I WAS IN TRAFFIC AND THE TURNING SIGNALS DIDN'T WORK. THE SAFETY OF THE CAR FELT COMPROMISED SINCE THE TURNING SIGNALS, REAR BACKUP CAMERA, SUSPENSION -BASICALLY MOST OF THE CAR CONTROLS WERE IN-OPERATABLE.
Mfg Campaign: 11344074
Recall Date: Aug 8, 2020
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
I WENT TO START MY CAR AND THE SCREEN WAS BLACK. MY CAR HASN'T BEEN DRIVEN FOR 5 MONTHS SINCE I WAS TRAVELING. I HAD CLEARED ALL OF THE MEMORY (NAVIGATION, ADDRESSES, MUSIC STATIONS, ETC.), PRIOR TO LEAVING. I WAS IN TRAFFIC AND THE TURNING SIGNALS DIDN'T WORK. THE SAFETY OF THE CAR FELT COMPROMISED SINCE THE TURNING SIGNALS, REAR BACKUP CAMERA, SUSPENSION -BASICALLY MOST OF THE CAR CONTROLS WERE IN-OPERATABLE.
Corrective Action:
I WENT TO START MY CAR AND THE SCREEN WAS BLACK. MY CAR HASN'T BEEN DRIVEN FOR 5 MONTHS SINCE I WAS TRAVELING. I HAD CLEARED ALL OF THE MEMORY (NAVIGATION, ADDRESSES, MUSIC STATIONS, ETC.), PRIOR TO LEAVING. I WAS IN TRAFFIC AND THE TURNING SIGNALS DIDN'T WORK. THE SAFETY OF THE CAR FELT COMPROMISED SINCE THE TURNING SIGNALS, REAR BACKUP CAMERA, SUSPENSION -BASICALLY MOST OF THE CAR CONTROLS WERE IN-OPERATABLE.
Additional Notes:
I WENT TO START MY CAR AND THE SCREEN WAS BLACK. MY CAR HASN'T BEEN DRIVEN FOR 5 MONTHS SINCE I WAS TRAVELING. I HAD CLEARED ALL OF THE MEMORY (NAVIGATION, ADDRESSES, MUSIC STATIONS, ETC.), PRIOR TO LEAVING. I WAS IN TRAFFIC AND THE TURNING SIGNALS DIDN'T WORK. THE SAFETY OF THE CAR FELT COMPROMISED SINCE THE TURNING SIGNALS, REAR BACKUP CAMERA, SUSPENSION -BASICALLY MOST OF THE CAR CONTROLS WERE IN-OPERATABLE.
Mfg Campaign: 11344074
Recall Date: Aug 8, 2020
Tesla, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I WENT TO START MY CAR AND THE SCREEN WAS BLACK. MY CAR HASN'T BEEN DRIVEN FOR 5 MONTHS SINCE I WAS TRAVELING. I HAD CLEARED ALL OF THE MEMORY (NAVIGATION, ADDRESSES, MUSIC STATIONS, ETC.), PRIOR TO LEAVING. I WAS IN TRAFFIC AND THE TURNING SIGNALS DIDN'T WORK. THE SAFETY OF THE CAR FELT COMPROMISED SINCE THE TURNING SIGNALS, REAR BACKUP CAMERA, SUSPENSION -BASICALLY MOST OF THE CAR CONTROLS WERE IN-OPERATABLE.
Corrective Action:
I WENT TO START MY CAR AND THE SCREEN WAS BLACK. MY CAR HASN'T BEEN DRIVEN FOR 5 MONTHS SINCE I WAS TRAVELING. I HAD CLEARED ALL OF THE MEMORY (NAVIGATION, ADDRESSES, MUSIC STATIONS, ETC.), PRIOR TO LEAVING. I WAS IN TRAFFIC AND THE TURNING SIGNALS DIDN'T WORK. THE SAFETY OF THE CAR FELT COMPROMISED SINCE THE TURNING SIGNALS, REAR BACKUP CAMERA, SUSPENSION -BASICALLY MOST OF THE CAR CONTROLS WERE IN-OPERATABLE.
Additional Notes:
I WENT TO START MY CAR AND THE SCREEN WAS BLACK. MY CAR HASN'T BEEN DRIVEN FOR 5 MONTHS SINCE I WAS TRAVELING. I HAD CLEARED ALL OF THE MEMORY (NAVIGATION, ADDRESSES, MUSIC STATIONS, ETC.), PRIOR TO LEAVING. I WAS IN TRAFFIC AND THE TURNING SIGNALS DIDN'T WORK. THE SAFETY OF THE CAR FELT COMPROMISED SINCE THE TURNING SIGNALS, REAR BACKUP CAMERA, SUSPENSION -BASICALLY MOST OF THE CAR CONTROLS WERE IN-OPERATABLE.
Mfg Campaign: 11344074
Recall Date: Aug 8, 2020
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FIRST ENCOUNTERED WHILE DRIVING TO TOWN AND IT JUST KEPT GETTING WORSE OVER TIME, ALMOST DID NOT MAKE IT HOME. HAD TO PAY ABOUT $700 TO HAVE IT TOWED TO THE TESLA REPAIR CENTER IN DENVER, COLORADO. STARTED TO NOT BEING ABLE TO PLAY MUSIC, THEN NO TURN SIGNAL AND THEN BIG SCREEN WHEN BLACK. NOT SAFE TO DRIVE WOULD NOT TAKE A CHARGE ANYMORE AND MANY OTHER SMALL ISSUES KEEPS PILING ON CURRENT ISSUE IS WITH THE MCU1 (RIGHT AFTER THE WARRANTY EXPIRED)
Corrective Action:
FIRST ENCOUNTERED WHILE DRIVING TO TOWN AND IT JUST KEPT GETTING WORSE OVER TIME, ALMOST DID NOT MAKE IT HOME. HAD TO PAY ABOUT $700 TO HAVE IT TOWED TO THE TESLA REPAIR CENTER IN DENVER, COLORADO. STARTED TO NOT BEING ABLE TO PLAY MUSIC, THEN NO TURN SIGNAL AND THEN BIG SCREEN WHEN BLACK. NOT SAFE TO DRIVE WOULD NOT TAKE A CHARGE ANYMORE AND MANY OTHER SMALL ISSUES KEEPS PILING ON CURRENT ISSUE IS WITH THE MCU1 (RIGHT AFTER THE WARRANTY EXPIRED)
Additional Notes:
FIRST ENCOUNTERED WHILE DRIVING TO TOWN AND IT JUST KEPT GETTING WORSE OVER TIME, ALMOST DID NOT MAKE IT HOME. HAD TO PAY ABOUT $700 TO HAVE IT TOWED TO THE TESLA REPAIR CENTER IN DENVER, COLORADO. STARTED TO NOT BEING ABLE TO PLAY MUSIC, THEN NO TURN SIGNAL AND THEN BIG SCREEN WHEN BLACK. NOT SAFE TO DRIVE WOULD NOT TAKE A CHARGE ANYMORE AND MANY OTHER SMALL ISSUES KEEPS PILING ON CURRENT ISSUE IS WITH THE MCU1 (RIGHT AFTER THE WARRANTY EXPIRED)
Mfg Campaign: 11343918
Recall Date: Aug 7, 2020
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE MCU IS DEAD. CAR CANNOT BE OPERATED SAFELY. NO SIDE BLINKERS, NO HORN, NO AC. AT THIS POINT MY CAR CANNOT EVEN TURN ON AND CANNOT BE DRIVEN. CONTACTED TESLA, BUT IT IS NOT A SAFETY ISSUE AND THEY SENT ME HOME AS PARTS WERE OUT OF STOCK. IT IS NOT SAFE TO DRIVE AS BLINKERS DON'T WORK.
Corrective Action:
THE MCU IS DEAD. CAR CANNOT BE OPERATED SAFELY. NO SIDE BLINKERS, NO HORN, NO AC. AT THIS POINT MY CAR CANNOT EVEN TURN ON AND CANNOT BE DRIVEN. CONTACTED TESLA, BUT IT IS NOT A SAFETY ISSUE AND THEY SENT ME HOME AS PARTS WERE OUT OF STOCK. IT IS NOT SAFE TO DRIVE AS BLINKERS DON'T WORK.
Additional Notes:
THE MCU IS DEAD. CAR CANNOT BE OPERATED SAFELY. NO SIDE BLINKERS, NO HORN, NO AC. AT THIS POINT MY CAR CANNOT EVEN TURN ON AND CANNOT BE DRIVEN. CONTACTED TESLA, BUT IT IS NOT A SAFETY ISSUE AND THEY SENT ME HOME AS PARTS WERE OUT OF STOCK. IT IS NOT SAFE TO DRIVE AS BLINKERS DON'T WORK.
Mfg Campaign: 11343935
Recall Date: Aug 7, 2020
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