Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2014-2021 Model S vehicles. The front trunk latch assembly may be misaligned, preventing the secondary hood latch from engaging. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 113, "Hood Latch System."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-11-003
Recall Date: Dec 21, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-21-001
Recall Date: Jan 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling all 2014-2016 Model S vehicles equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-19-20-001
Recall Date: Jan 7, 2019
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2016 Tesla Model S vehicles equipped with Bosch steering racks. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-18-32-002
Recall Date: Mar 29, 2018
Tesla Motors, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016 Model S and Model X vehicles. The electric parking brake calipers have an internal gear that may be improperly manufactured, possibly resulting in the gear fracturing during parking brake application or release.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-17-33-002
Recall Date: Apr 19, 2017
Consumer Complaints
971 ComplaintsTesla, Inc.
Defect Description:
STEERING
Potential Consequences:
WHILE TEST DRIVING A MODEL S AT A TESLA STORE, SALES REP TOLD ME TO REMOVE MY HANDS FROM THE STEERING WHEEL WHILE ON AUTO PILOT. CAR SUDDENLY SWERVED TO THE RIGHT AT HIGHWAY SPEEDS CAUSING THE CAR TO LEAVE THE REGULAR LANE I WAS TRAVELING IN. THE TESLA REP INSTRUCTED ME THAT I DID NOT HAVE TO KEEP MY HANDS ON THE WHEEL WHICH LEFT ME UNPREPARED FOR THE SUDDEN SWERVE. NAME/ADDRESS ARE LEFT THIS COMPLAINT OFF DUE TO CONCERN ABOUT THE RETALIATORY NATURE OF THE TESLA CEO. TESLA CEO'S OVERLY DEFENSIVEBEHAVIOR HAS A CHILLING AFFECT ON REPORTING ISSUES.
Corrective Action:
WHILE TEST DRIVING A MODEL S AT A TESLA STORE, SALES REP TOLD ME TO REMOVE MY HANDS FROM THE STEERING WHEEL WHILE ON AUTO PILOT. CAR SUDDENLY SWERVED TO THE RIGHT AT HIGHWAY SPEEDS CAUSING THE CAR TO LEAVE THE REGULAR LANE I WAS TRAVELING IN. THE TESLA REP INSTRUCTED ME THAT I DID NOT HAVE TO KEEP MY HANDS ON THE WHEEL WHICH LEFT ME UNPREPARED FOR THE SUDDEN SWERVE. NAME/ADDRESS ARE LEFT THIS COMPLAINT OFF DUE TO CONCERN ABOUT THE RETALIATORY NATURE OF THE TESLA CEO. TESLA CEO'S OVERLY DEFENSIVEBEHAVIOR HAS A CHILLING AFFECT ON REPORTING ISSUES.
Additional Notes:
WHILE TEST DRIVING A MODEL S AT A TESLA STORE, SALES REP TOLD ME TO REMOVE MY HANDS FROM THE STEERING WHEEL WHILE ON AUTO PILOT. CAR SUDDENLY SWERVED TO THE RIGHT AT HIGHWAY SPEEDS CAUSING THE CAR TO LEAVE THE REGULAR LANE I WAS TRAVELING IN. THE TESLA REP INSTRUCTED ME THAT I DID NOT HAVE TO KEEP MY HANDS ON THE WHEEL WHICH LEFT ME UNPREPARED FOR THE SUDDEN SWERVE. NAME/ADDRESS ARE LEFT THIS COMPLAINT OFF DUE TO CONCERN ABOUT THE RETALIATORY NATURE OF THE TESLA CEO. TESLA CEO'S OVERLY DEFENSIVEBEHAVIOR HAS A CHILLING AFFECT ON REPORTING ISSUES.
Mfg Campaign: 10882812
Recall Date: Jul 5, 2016
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THIS IS A COMPLAINT ABOUT THE TESLA AUTOPILOT. DESPITE WARNINGS IN THE FINE PRINT THAT THE DRIVER SHOULD BE READY TO TAKE CONTROL AT ANY TIME IT IS CLEAR THAT MANY DRIVERS ARE USING IT IN A DANGEROUS AND RECKLESS MANNER BECAUSE THEY ARE UNDER THE ILLUSION THAT IT IS A COMPLETELY FAIL SAFE TRUE AUTOPILOT SYSTEM. THE HOLD STEERING WHEEL NAG SEEMS TO VARY FROM CAR TO CAR AND CHANGES WITH EACH SOFTWARE UPGRADE. HERE ARE A FEW RECENT YOUTUBE VIDEOS OF DRIVERS USING AUTOPILOT IN A DANGEROUS FASHION. HTTPS://WWW.YOUTUBE.COM/WATCH?V=PINPXKUWQCQ THIS IS MEANT TO BE AMUSING BUT IT IS PLACING LIVES IN DANGER. HTTPS://WWW.YOUTUBE.COM/WATCH?V=CQQTE6N_GHM 70 MPH HANDS NOWHERE NEAR THE WHEEL AND NOT READY TO TAKE CONTROL. HTTPS://WWW.YOUTUBE.COM/WATCH?V=VAAFE7I3YWQ OWNER PLACES FAR TOO MUCH FAITH IN THE AUTOPILOT. HTTPS://WWW.YOUTUBE.COM/WATCH?V=DYMFIQ2OL8O USING AUTOPILOT ON UNDIVIDED ROAD IN HEAVY TRAFFIC AND WITH MISPLACED CONFIDENCE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=EG4ZGFVP0J4 ON THE AUTOBAHN, COFFEE IN ONE HAND, BURGER IN THE OTHER HAND AND BUSY MAKING A VIDEO. HTTPS://WWW.YOUTUBE.COM/WATCH?V=LKKDZJNWTA8 ANOTHER DRIVER HOLDING A COFFEE AND A SANDWICH WHILE TRAVELLING AT 60 MPH. HTTPS://WWW.YOUTUBE.COM/WATCH?V=4AGXEJ_9G3Y A JOURNALIST WHO OUGHT TO KNOW BETTER DRIVES HANDS FREE INCHES FROM ONCOMING TRAFFIC. I BELIEVE THIS IS A RECKLESS EXPERIMENT THAT IS PLACING LIVES IN DANGER. ELON MUSK CLAIMS HE HAS APPROVAL FOR AUTOPILOT IN MOST COUNTRIES OF THE WORLD. I FIND THAT VERY DIFFICULT TO BELIEVE.
Corrective Action:
THIS IS A COMPLAINT ABOUT THE TESLA AUTOPILOT. DESPITE WARNINGS IN THE FINE PRINT THAT THE DRIVER SHOULD BE READY TO TAKE CONTROL AT ANY TIME IT IS CLEAR THAT MANY DRIVERS ARE USING IT IN A DANGEROUS AND RECKLESS MANNER BECAUSE THEY ARE UNDER THE ILLUSION THAT IT IS A COMPLETELY FAIL SAFE TRUE AUTOPILOT SYSTEM. THE HOLD STEERING WHEEL NAG SEEMS TO VARY FROM CAR TO CAR AND CHANGES WITH EACH SOFTWARE UPGRADE. HERE ARE A FEW RECENT YOUTUBE VIDEOS OF DRIVERS USING AUTOPILOT IN A DANGEROUS FASHION. HTTPS://WWW.YOUTUBE.COM/WATCH?V=PINPXKUWQCQ THIS IS MEANT TO BE AMUSING BUT IT IS PLACING LIVES IN DANGER. HTTPS://WWW.YOUTUBE.COM/WATCH?V=CQQTE6N_GHM 70 MPH HANDS NOWHERE NEAR THE WHEEL AND NOT READY TO TAKE CONTROL. HTTPS://WWW.YOUTUBE.COM/WATCH?V=VAAFE7I3YWQ OWNER PLACES FAR TOO MUCH FAITH IN THE AUTOPILOT. HTTPS://WWW.YOUTUBE.COM/WATCH?V=DYMFIQ2OL8O USING AUTOPILOT ON UNDIVIDED ROAD IN HEAVY TRAFFIC AND WITH MISPLACED CONFIDENCE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=EG4ZGFVP0J4 ON THE AUTOBAHN, COFFEE IN ONE HAND, BURGER IN THE OTHER HAND AND BUSY MAKING A VIDEO. HTTPS://WWW.YOUTUBE.COM/WATCH?V=LKKDZJNWTA8 ANOTHER DRIVER HOLDING A COFFEE AND A SANDWICH WHILE TRAVELLING AT 60 MPH. HTTPS://WWW.YOUTUBE.COM/WATCH?V=4AGXEJ_9G3Y A JOURNALIST WHO OUGHT TO KNOW BETTER DRIVES HANDS FREE INCHES FROM ONCOMING TRAFFIC. I BELIEVE THIS IS A RECKLESS EXPERIMENT THAT IS PLACING LIVES IN DANGER. ELON MUSK CLAIMS HE HAS APPROVAL FOR AUTOPILOT IN MOST COUNTRIES OF THE WORLD. I FIND THAT VERY DIFFICULT TO BELIEVE.
Additional Notes:
THIS IS A COMPLAINT ABOUT THE TESLA AUTOPILOT. DESPITE WARNINGS IN THE FINE PRINT THAT THE DRIVER SHOULD BE READY TO TAKE CONTROL AT ANY TIME IT IS CLEAR THAT MANY DRIVERS ARE USING IT IN A DANGEROUS AND RECKLESS MANNER BECAUSE THEY ARE UNDER THE ILLUSION THAT IT IS A COMPLETELY FAIL SAFE TRUE AUTOPILOT SYSTEM. THE HOLD STEERING WHEEL NAG SEEMS TO VARY FROM CAR TO CAR AND CHANGES WITH EACH SOFTWARE UPGRADE. HERE ARE A FEW RECENT YOUTUBE VIDEOS OF DRIVERS USING AUTOPILOT IN A DANGEROUS FASHION. HTTPS://WWW.YOUTUBE.COM/WATCH?V=PINPXKUWQCQ THIS IS MEANT TO BE AMUSING BUT IT IS PLACING LIVES IN DANGER. HTTPS://WWW.YOUTUBE.COM/WATCH?V=CQQTE6N_GHM 70 MPH HANDS NOWHERE NEAR THE WHEEL AND NOT READY TO TAKE CONTROL. HTTPS://WWW.YOUTUBE.COM/WATCH?V=VAAFE7I3YWQ OWNER PLACES FAR TOO MUCH FAITH IN THE AUTOPILOT. HTTPS://WWW.YOUTUBE.COM/WATCH?V=DYMFIQ2OL8O USING AUTOPILOT ON UNDIVIDED ROAD IN HEAVY TRAFFIC AND WITH MISPLACED CONFIDENCE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=EG4ZGFVP0J4 ON THE AUTOBAHN, COFFEE IN ONE HAND, BURGER IN THE OTHER HAND AND BUSY MAKING A VIDEO. HTTPS://WWW.YOUTUBE.COM/WATCH?V=LKKDZJNWTA8 ANOTHER DRIVER HOLDING A COFFEE AND A SANDWICH WHILE TRAVELLING AT 60 MPH. HTTPS://WWW.YOUTUBE.COM/WATCH?V=4AGXEJ_9G3Y A JOURNALIST WHO OUGHT TO KNOW BETTER DRIVES HANDS FREE INCHES FROM ONCOMING TRAFFIC. I BELIEVE THIS IS A RECKLESS EXPERIMENT THAT IS PLACING LIVES IN DANGER. ELON MUSK CLAIMS HE HAS APPROVAL FOR AUTOPILOT IN MOST COUNTRIES OF THE WORLD. I FIND THAT VERY DIFFICULT TO BELIEVE.
Mfg Campaign: 10876044
Recall Date: Jun 23, 2016
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
2016 TESLA MODEL S. CONSUMER WRITES IN REGARDS TO VEHICLE SUSPENSION/ FRONT WHEEL CONTROL ARM ISSUES. *SMD THE CONSUMER STATED THE CONTROL ARM BROKE, WHEN HE ATTEMPTED TO BACK OUT OF HIS GARAGE. *JB
Corrective Action:
2016 TESLA MODEL S. CONSUMER WRITES IN REGARDS TO VEHICLE SUSPENSION/ FRONT WHEEL CONTROL ARM ISSUES. *SMD THE CONSUMER STATED THE CONTROL ARM BROKE, WHEN HE ATTEMPTED TO BACK OUT OF HIS GARAGE. *JB
Additional Notes:
2016 TESLA MODEL S. CONSUMER WRITES IN REGARDS TO VEHICLE SUSPENSION/ FRONT WHEEL CONTROL ARM ISSUES. *SMD THE CONSUMER STATED THE CONTROL ARM BROKE, WHEN HE ATTEMPTED TO BACK OUT OF HIS GARAGE. *JB
Mfg Campaign: 10875120
Recall Date: Jun 21, 2016
Tesla, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THE ?STALLING? PROBLEM HAPPENED TO MY MODEL S SINCE I STARTED TO DRIVE THE NEW CAR IN 03/16. I GOT KICKED FROM ?D?/?R? TO ?P? AT BEGINNING STAGE WHEN I START TO PRESS THE ACCELERATOR, AROUND 50% OF THE TIME WHEN I STARTED OR CHANGED MY SITTING POSITION. THE PROBLEM WOULD STOP AFTER I ADJUST MY SITTING POSITION/POSTURE SEVERAL TIMES. I REPORTED TO TESLA ROADSIDE SERVICE SEVERAL TIMES IN 04/16. THERE WAS NO SOLUTION ON-LINE, I HAVE NEVER GOT ANY FOLLOW UP FROM TESLA AS PROMISED. I TOOK MY CAR TO SALES AGENT [XXX] IN BETHESDA, MD. HE COULD NOT SOLVE MY PROBLEM, SUGGESTED TO GO TO SERVICE SHOP IN ROCKVILLE, MD. THE STALLING PROBLEM BECOMES A HAZARDOUS ISSUE WHEN IT HAPPENED ON THE ROAD, ESPECIALLY IN SLOPPED BUSY INTERSECTIONS. ON 05/13/16, I TOOK MY CAR TO SERVICE SHOP IN ROCKVILLE MD. THE ENGINEERS CHECK OUT SYSTEM & RECORDS. THEY VERIFIED STALLING HAPPENED IN THAT MORNING, & CLAIM THERE WAS NOTHING WRONG WITH CAR/SYSTEM. THE PROBLEM WAS ?NOBODY WAS SITTING ON THE DRIVING SEAT? WHEN STALLING HAPPENED. THEY WANT ME TO KEEP RECORDS. IT WAS STUPID IGNORANCE & IRRESPONSIBILITY. ON 06/11/16, I SENT COMPLAINT TO SERVICEHELPNA SERVICEHELPNA@TESLA.COM I GOT RESPONSE THE NEXT DAY, KICK ME BACK TO WHERE I CAME FROM: [XXX], ?. I AM SORRY YOU HAVE HAD THIS EXPERIENCE WITH YOUR VEHICLE. THE BEST PERSON TO ADDRESS THIS, GET IT RESOLVED, AND ESCALATE THE ISSUE IF NECESSARY, WOULD BE THE LOCAL SERVICE MANAGER. I HAVE REACHED OUT TO THEM AND ASKED THEM TO LOOK INTO THIS ISSUE ON YOUR BEHALF AND HAVE THEIR TEAM FOLLOW UP WITH YOU. ? IVANחנ BERGMAN | TECHNICAL SUPPORT SPECIALIST IT IS 06/17/16. I HAVE RECEIVED NOTHING FROM TESLA. THE STALLING PROBLEM PERSISTS. INSTEAD OF KEEPING BEING KICKED AROUND BY TESLA, I BRING MY COMPLAINT TO NHTSA [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
THE ?STALLING? PROBLEM HAPPENED TO MY MODEL S SINCE I STARTED TO DRIVE THE NEW CAR IN 03/16. I GOT KICKED FROM ?D?/?R? TO ?P? AT BEGINNING STAGE WHEN I START TO PRESS THE ACCELERATOR, AROUND 50% OF THE TIME WHEN I STARTED OR CHANGED MY SITTING POSITION. THE PROBLEM WOULD STOP AFTER I ADJUST MY SITTING POSITION/POSTURE SEVERAL TIMES. I REPORTED TO TESLA ROADSIDE SERVICE SEVERAL TIMES IN 04/16. THERE WAS NO SOLUTION ON-LINE, I HAVE NEVER GOT ANY FOLLOW UP FROM TESLA AS PROMISED. I TOOK MY CAR TO SALES AGENT [XXX] IN BETHESDA, MD. HE COULD NOT SOLVE MY PROBLEM, SUGGESTED TO GO TO SERVICE SHOP IN ROCKVILLE, MD. THE STALLING PROBLEM BECOMES A HAZARDOUS ISSUE WHEN IT HAPPENED ON THE ROAD, ESPECIALLY IN SLOPPED BUSY INTERSECTIONS. ON 05/13/16, I TOOK MY CAR TO SERVICE SHOP IN ROCKVILLE MD. THE ENGINEERS CHECK OUT SYSTEM & RECORDS. THEY VERIFIED STALLING HAPPENED IN THAT MORNING, & CLAIM THERE WAS NOTHING WRONG WITH CAR/SYSTEM. THE PROBLEM WAS ?NOBODY WAS SITTING ON THE DRIVING SEAT? WHEN STALLING HAPPENED. THEY WANT ME TO KEEP RECORDS. IT WAS STUPID IGNORANCE & IRRESPONSIBILITY. ON 06/11/16, I SENT COMPLAINT TO SERVICEHELPNA SERVICEHELPNA@TESLA.COM I GOT RESPONSE THE NEXT DAY, KICK ME BACK TO WHERE I CAME FROM: [XXX], ?. I AM SORRY YOU HAVE HAD THIS EXPERIENCE WITH YOUR VEHICLE. THE BEST PERSON TO ADDRESS THIS, GET IT RESOLVED, AND ESCALATE THE ISSUE IF NECESSARY, WOULD BE THE LOCAL SERVICE MANAGER. I HAVE REACHED OUT TO THEM AND ASKED THEM TO LOOK INTO THIS ISSUE ON YOUR BEHALF AND HAVE THEIR TEAM FOLLOW UP WITH YOU. ? IVANחנ BERGMAN | TECHNICAL SUPPORT SPECIALIST IT IS 06/17/16. I HAVE RECEIVED NOTHING FROM TESLA. THE STALLING PROBLEM PERSISTS. INSTEAD OF KEEPING BEING KICKED AROUND BY TESLA, I BRING MY COMPLAINT TO NHTSA [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
THE ?STALLING? PROBLEM HAPPENED TO MY MODEL S SINCE I STARTED TO DRIVE THE NEW CAR IN 03/16. I GOT KICKED FROM ?D?/?R? TO ?P? AT BEGINNING STAGE WHEN I START TO PRESS THE ACCELERATOR, AROUND 50% OF THE TIME WHEN I STARTED OR CHANGED MY SITTING POSITION. THE PROBLEM WOULD STOP AFTER I ADJUST MY SITTING POSITION/POSTURE SEVERAL TIMES. I REPORTED TO TESLA ROADSIDE SERVICE SEVERAL TIMES IN 04/16. THERE WAS NO SOLUTION ON-LINE, I HAVE NEVER GOT ANY FOLLOW UP FROM TESLA AS PROMISED. I TOOK MY CAR TO SALES AGENT [XXX] IN BETHESDA, MD. HE COULD NOT SOLVE MY PROBLEM, SUGGESTED TO GO TO SERVICE SHOP IN ROCKVILLE, MD. THE STALLING PROBLEM BECOMES A HAZARDOUS ISSUE WHEN IT HAPPENED ON THE ROAD, ESPECIALLY IN SLOPPED BUSY INTERSECTIONS. ON 05/13/16, I TOOK MY CAR TO SERVICE SHOP IN ROCKVILLE MD. THE ENGINEERS CHECK OUT SYSTEM & RECORDS. THEY VERIFIED STALLING HAPPENED IN THAT MORNING, & CLAIM THERE WAS NOTHING WRONG WITH CAR/SYSTEM. THE PROBLEM WAS ?NOBODY WAS SITTING ON THE DRIVING SEAT? WHEN STALLING HAPPENED. THEY WANT ME TO KEEP RECORDS. IT WAS STUPID IGNORANCE & IRRESPONSIBILITY. ON 06/11/16, I SENT COMPLAINT TO SERVICEHELPNA SERVICEHELPNA@TESLA.COM I GOT RESPONSE THE NEXT DAY, KICK ME BACK TO WHERE I CAME FROM: [XXX], ?. I AM SORRY YOU HAVE HAD THIS EXPERIENCE WITH YOUR VEHICLE. THE BEST PERSON TO ADDRESS THIS, GET IT RESOLVED, AND ESCALATE THE ISSUE IF NECESSARY, WOULD BE THE LOCAL SERVICE MANAGER. I HAVE REACHED OUT TO THEM AND ASKED THEM TO LOOK INTO THIS ISSUE ON YOUR BEHALF AND HAVE THEIR TEAM FOLLOW UP WITH YOU. ? IVANחנ BERGMAN | TECHNICAL SUPPORT SPECIALIST IT IS 06/17/16. I HAVE RECEIVED NOTHING FROM TESLA. THE STALLING PROBLEM PERSISTS. INSTEAD OF KEEPING BEING KICKED AROUND BY TESLA, I BRING MY COMPLAINT TO NHTSA [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 10874934
Recall Date: Jun 17, 2016
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE ?STALLING? PROBLEM HAPPENED TO MY MODEL S SINCE I STARTED TO DRIVE THE NEW CAR IN 03/16. I GOT KICKED FROM ?D?/?R? TO ?P? AT BEGINNING STAGE WHEN I START TO PRESS THE ACCELERATOR, AROUND 50% OF THE TIME WHEN I STARTED OR CHANGED MY SITTING POSITION. THE PROBLEM WOULD STOP AFTER I ADJUST MY SITTING POSITION/POSTURE SEVERAL TIMES. I REPORTED TO TESLA ROADSIDE SERVICE SEVERAL TIMES IN 04/16. THERE WAS NO SOLUTION ON-LINE, I HAVE NEVER GOT ANY FOLLOW UP FROM TESLA AS PROMISED. I TOOK MY CAR TO SALES AGENT [XXX] IN BETHESDA, MD. HE COULD NOT SOLVE MY PROBLEM, SUGGESTED TO GO TO SERVICE SHOP IN ROCKVILLE, MD. THE STALLING PROBLEM BECOMES A HAZARDOUS ISSUE WHEN IT HAPPENED ON THE ROAD, ESPECIALLY IN SLOPPED BUSY INTERSECTIONS. ON 05/13/16, I TOOK MY CAR TO SERVICE SHOP IN ROCKVILLE MD. THE ENGINEERS CHECK OUT SYSTEM & RECORDS. THEY VERIFIED STALLING HAPPENED IN THAT MORNING, & CLAIM THERE WAS NOTHING WRONG WITH CAR/SYSTEM. THE PROBLEM WAS ?NOBODY WAS SITTING ON THE DRIVING SEAT? WHEN STALLING HAPPENED. THEY WANT ME TO KEEP RECORDS. IT WAS STUPID IGNORANCE & IRRESPONSIBILITY. ON 06/11/16, I SENT COMPLAINT TO SERVICEHELPNA SERVICEHELPNA@TESLA.COM I GOT RESPONSE THE NEXT DAY, KICK ME BACK TO WHERE I CAME FROM: [XXX], ?. I AM SORRY YOU HAVE HAD THIS EXPERIENCE WITH YOUR VEHICLE. THE BEST PERSON TO ADDRESS THIS, GET IT RESOLVED, AND ESCALATE THE ISSUE IF NECESSARY, WOULD BE THE LOCAL SERVICE MANAGER. I HAVE REACHED OUT TO THEM AND ASKED THEM TO LOOK INTO THIS ISSUE ON YOUR BEHALF AND HAVE THEIR TEAM FOLLOW UP WITH YOU. ? IVANחנ BERGMAN | TECHNICAL SUPPORT SPECIALIST IT IS 06/17/16. I HAVE RECEIVED NOTHING FROM TESLA. THE STALLING PROBLEM PERSISTS. INSTEAD OF KEEPING BEING KICKED AROUND BY TESLA, I BRING MY COMPLAINT TO NHTSA [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
THE ?STALLING? PROBLEM HAPPENED TO MY MODEL S SINCE I STARTED TO DRIVE THE NEW CAR IN 03/16. I GOT KICKED FROM ?D?/?R? TO ?P? AT BEGINNING STAGE WHEN I START TO PRESS THE ACCELERATOR, AROUND 50% OF THE TIME WHEN I STARTED OR CHANGED MY SITTING POSITION. THE PROBLEM WOULD STOP AFTER I ADJUST MY SITTING POSITION/POSTURE SEVERAL TIMES. I REPORTED TO TESLA ROADSIDE SERVICE SEVERAL TIMES IN 04/16. THERE WAS NO SOLUTION ON-LINE, I HAVE NEVER GOT ANY FOLLOW UP FROM TESLA AS PROMISED. I TOOK MY CAR TO SALES AGENT [XXX] IN BETHESDA, MD. HE COULD NOT SOLVE MY PROBLEM, SUGGESTED TO GO TO SERVICE SHOP IN ROCKVILLE, MD. THE STALLING PROBLEM BECOMES A HAZARDOUS ISSUE WHEN IT HAPPENED ON THE ROAD, ESPECIALLY IN SLOPPED BUSY INTERSECTIONS. ON 05/13/16, I TOOK MY CAR TO SERVICE SHOP IN ROCKVILLE MD. THE ENGINEERS CHECK OUT SYSTEM & RECORDS. THEY VERIFIED STALLING HAPPENED IN THAT MORNING, & CLAIM THERE WAS NOTHING WRONG WITH CAR/SYSTEM. THE PROBLEM WAS ?NOBODY WAS SITTING ON THE DRIVING SEAT? WHEN STALLING HAPPENED. THEY WANT ME TO KEEP RECORDS. IT WAS STUPID IGNORANCE & IRRESPONSIBILITY. ON 06/11/16, I SENT COMPLAINT TO SERVICEHELPNA SERVICEHELPNA@TESLA.COM I GOT RESPONSE THE NEXT DAY, KICK ME BACK TO WHERE I CAME FROM: [XXX], ?. I AM SORRY YOU HAVE HAD THIS EXPERIENCE WITH YOUR VEHICLE. THE BEST PERSON TO ADDRESS THIS, GET IT RESOLVED, AND ESCALATE THE ISSUE IF NECESSARY, WOULD BE THE LOCAL SERVICE MANAGER. I HAVE REACHED OUT TO THEM AND ASKED THEM TO LOOK INTO THIS ISSUE ON YOUR BEHALF AND HAVE THEIR TEAM FOLLOW UP WITH YOU. ? IVANחנ BERGMAN | TECHNICAL SUPPORT SPECIALIST IT IS 06/17/16. I HAVE RECEIVED NOTHING FROM TESLA. THE STALLING PROBLEM PERSISTS. INSTEAD OF KEEPING BEING KICKED AROUND BY TESLA, I BRING MY COMPLAINT TO NHTSA [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
THE ?STALLING? PROBLEM HAPPENED TO MY MODEL S SINCE I STARTED TO DRIVE THE NEW CAR IN 03/16. I GOT KICKED FROM ?D?/?R? TO ?P? AT BEGINNING STAGE WHEN I START TO PRESS THE ACCELERATOR, AROUND 50% OF THE TIME WHEN I STARTED OR CHANGED MY SITTING POSITION. THE PROBLEM WOULD STOP AFTER I ADJUST MY SITTING POSITION/POSTURE SEVERAL TIMES. I REPORTED TO TESLA ROADSIDE SERVICE SEVERAL TIMES IN 04/16. THERE WAS NO SOLUTION ON-LINE, I HAVE NEVER GOT ANY FOLLOW UP FROM TESLA AS PROMISED. I TOOK MY CAR TO SALES AGENT [XXX] IN BETHESDA, MD. HE COULD NOT SOLVE MY PROBLEM, SUGGESTED TO GO TO SERVICE SHOP IN ROCKVILLE, MD. THE STALLING PROBLEM BECOMES A HAZARDOUS ISSUE WHEN IT HAPPENED ON THE ROAD, ESPECIALLY IN SLOPPED BUSY INTERSECTIONS. ON 05/13/16, I TOOK MY CAR TO SERVICE SHOP IN ROCKVILLE MD. THE ENGINEERS CHECK OUT SYSTEM & RECORDS. THEY VERIFIED STALLING HAPPENED IN THAT MORNING, & CLAIM THERE WAS NOTHING WRONG WITH CAR/SYSTEM. THE PROBLEM WAS ?NOBODY WAS SITTING ON THE DRIVING SEAT? WHEN STALLING HAPPENED. THEY WANT ME TO KEEP RECORDS. IT WAS STUPID IGNORANCE & IRRESPONSIBILITY. ON 06/11/16, I SENT COMPLAINT TO SERVICEHELPNA SERVICEHELPNA@TESLA.COM I GOT RESPONSE THE NEXT DAY, KICK ME BACK TO WHERE I CAME FROM: [XXX], ?. I AM SORRY YOU HAVE HAD THIS EXPERIENCE WITH YOUR VEHICLE. THE BEST PERSON TO ADDRESS THIS, GET IT RESOLVED, AND ESCALATE THE ISSUE IF NECESSARY, WOULD BE THE LOCAL SERVICE MANAGER. I HAVE REACHED OUT TO THEM AND ASKED THEM TO LOOK INTO THIS ISSUE ON YOUR BEHALF AND HAVE THEIR TEAM FOLLOW UP WITH YOU. ? IVANחנ BERGMAN | TECHNICAL SUPPORT SPECIALIST IT IS 06/17/16. I HAVE RECEIVED NOTHING FROM TESLA. THE STALLING PROBLEM PERSISTS. INSTEAD OF KEEPING BEING KICKED AROUND BY TESLA, I BRING MY COMPLAINT TO NHTSA [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 10874934
Recall Date: Jun 17, 2016
Tesla, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DOOR HANDLES ARE MADE OF METAL CHROME AND GETS EXCESSIVELY HOT IN THE SUN. YOU ARE UNABLE TO HOLD THE HANDLE AND OPEN IT WITHOUT CAUSING A BURN. (THERE IS A REASON ALL OTHER CAR MANUFACTURERS MAKE THE DOOR HANDLES WITH PLASTIC MATERIAL SO IT DOES NOT GET AS HOT IN THE SUN. ALSO THEY MAKE IT SUCH THAT WHEN HOLDING THE HANDLE, YOU HOLD FROM INSIDE THAT IS PROTECTED FROM THE SUN). TESLA NEEDS TO MAKE THE DOOR HANDLE WITH A MATERIAL THAT DOES NOT GET HOT IN SUN AND DESIGN IT IN A WAY THAT THE HOLDING PORTION PROTECTS IT FROM THE SUN.
Corrective Action:
DOOR HANDLES ARE MADE OF METAL CHROME AND GETS EXCESSIVELY HOT IN THE SUN. YOU ARE UNABLE TO HOLD THE HANDLE AND OPEN IT WITHOUT CAUSING A BURN. (THERE IS A REASON ALL OTHER CAR MANUFACTURERS MAKE THE DOOR HANDLES WITH PLASTIC MATERIAL SO IT DOES NOT GET AS HOT IN THE SUN. ALSO THEY MAKE IT SUCH THAT WHEN HOLDING THE HANDLE, YOU HOLD FROM INSIDE THAT IS PROTECTED FROM THE SUN). TESLA NEEDS TO MAKE THE DOOR HANDLE WITH A MATERIAL THAT DOES NOT GET HOT IN SUN AND DESIGN IT IN A WAY THAT THE HOLDING PORTION PROTECTS IT FROM THE SUN.
Additional Notes:
DOOR HANDLES ARE MADE OF METAL CHROME AND GETS EXCESSIVELY HOT IN THE SUN. YOU ARE UNABLE TO HOLD THE HANDLE AND OPEN IT WITHOUT CAUSING A BURN. (THERE IS A REASON ALL OTHER CAR MANUFACTURERS MAKE THE DOOR HANDLES WITH PLASTIC MATERIAL SO IT DOES NOT GET AS HOT IN THE SUN. ALSO THEY MAKE IT SUCH THAT WHEN HOLDING THE HANDLE, YOU HOLD FROM INSIDE THAT IS PROTECTED FROM THE SUN). TESLA NEEDS TO MAKE THE DOOR HANDLE WITH A MATERIAL THAT DOES NOT GET HOT IN SUN AND DESIGN IT IN A WAY THAT THE HOLDING PORTION PROTECTS IT FROM THE SUN.
Mfg Campaign: 10873586
Recall Date: Jun 10, 2016
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 TESLA MODEL S. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE LOW 12-VOLT BATTERY WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY PACK WAS NOT IN SYNC AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,500.
Corrective Action:
TL* THE CONTACT OWNS A 2016 TESLA MODEL S. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE LOW 12-VOLT BATTERY WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY PACK WAS NOT IN SYNC AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,500.
Additional Notes:
TL* THE CONTACT OWNS A 2016 TESLA MODEL S. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE LOW 12-VOLT BATTERY WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY PACK WAS NOT IN SYNC AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,500.
Mfg Campaign: 10873723
Recall Date: Jun 10, 2016
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
UNINTENDED ACCELERATION OCCURRED ON 2 SEPARATE OCCASIONS WITH 2 DIFFERENT DRIVERS WITHIN 2 WEEKS. MODEL S 70D INCIDENT 1: MY WIFE WAS AT A STOP SIGN. SHE REMOVED HER FOOT FROM THE BRAKE AND BEFORE APPLYING THE ACCELERATOR THE CAR SURGED FORWARD AGGRESSIVELY. SINCE HER FOOT NEVER TOUCHED THE ACCELERATOR SHE WAS ABLE TO APPLY THE BRAKE AND STOP WITHIN 8-10 FEET. SHE WAS VISIBLY SHAKEN WHEN SHE GOT HOME BUT, REGRETTABLY, NO REPORT WAS FILED. INCIDENT 2: ABOUT 2 WEEKS LATER, MAY 6, I WAS PULLING INTO MY GARAGE WITH MY WIFE AND BABY IN THE VEHICLE. 2-3 FEET FROM THE THE GARAGE WALL (IN CREEP MODE) I GENTLY TOUCHED THE BRAKE TO COME TO A STOP. AT THAT POINT THE CAR SURGED FORWARD VERY AGGRESSIVELY. I IMMEDIATELY APPLIED HEAVY BRAKE AND WAS ABLE TO STOP THE CAR IN A FEW FEET (SINCE MY FOOT WAS ALREADY OVER THE BRAKE PEDAL). THE FRONT END HIT THE GARAGE WALL AND PENETRATED 10-12 INCHES CAUSING DRYWALL DAMAGE AND SIGNIFICANT DAMAGE TO OUR POWDER ROOM ON THE OTHER SIDE. A REPORT WITH TESLA WAS FILED IMMEDIATELY. LOGS WERE DOWLOADED AND SHOW THAT THE ACCELERATOR WAS DEPRESSED TO 97% POWER IN LESS THAN A SECOND AND THAT IT WAS DRIVER ERROR. MY WIFE AND I HAVE A COMBINED 48 YEARS OF ACCIDENT FREE DRIVING AND NEITHER OF US HAVE EVER MISTAKEN CONTROL PEDALS OR HAVE EVER FLOORED A GAS PEDAL IN A SECOND. MY WIFE IS 37, HEALTHY AND A PHYSICIAN, I AM A HEALTHY 42 YEAR OLD PILOT. WE CAN BOTH SAY WITH 100% CERTAINTY THAT NEITHER INCIDENT WAS DRIVER ERROR. TESLA HAS A SERIOUS UNINTENDED ACCELERATION PROBLEM ALSO MADE EVIDENT BY THE OTHER COMPLAINTS FILED ON NHTSA, ALL OF WHICH SEEM TO FALL UNDER SIMILAR OPERATING PARAMETERS. WE NOW HAVE A $90,000 CAR SITTING IN OUR GARAGE THAT IS UNSAFE FOR MY FAMILY, IT SEEMS TESLA IS GOING THE ROUTE OF WAITING FOR INJURY AND DEATHS TO OCCUR BEFORE THEY ACKNOWLEDGE THIS SAFETY DEFECT.
Corrective Action:
UNINTENDED ACCELERATION OCCURRED ON 2 SEPARATE OCCASIONS WITH 2 DIFFERENT DRIVERS WITHIN 2 WEEKS. MODEL S 70D INCIDENT 1: MY WIFE WAS AT A STOP SIGN. SHE REMOVED HER FOOT FROM THE BRAKE AND BEFORE APPLYING THE ACCELERATOR THE CAR SURGED FORWARD AGGRESSIVELY. SINCE HER FOOT NEVER TOUCHED THE ACCELERATOR SHE WAS ABLE TO APPLY THE BRAKE AND STOP WITHIN 8-10 FEET. SHE WAS VISIBLY SHAKEN WHEN SHE GOT HOME BUT, REGRETTABLY, NO REPORT WAS FILED. INCIDENT 2: ABOUT 2 WEEKS LATER, MAY 6, I WAS PULLING INTO MY GARAGE WITH MY WIFE AND BABY IN THE VEHICLE. 2-3 FEET FROM THE THE GARAGE WALL (IN CREEP MODE) I GENTLY TOUCHED THE BRAKE TO COME TO A STOP. AT THAT POINT THE CAR SURGED FORWARD VERY AGGRESSIVELY. I IMMEDIATELY APPLIED HEAVY BRAKE AND WAS ABLE TO STOP THE CAR IN A FEW FEET (SINCE MY FOOT WAS ALREADY OVER THE BRAKE PEDAL). THE FRONT END HIT THE GARAGE WALL AND PENETRATED 10-12 INCHES CAUSING DRYWALL DAMAGE AND SIGNIFICANT DAMAGE TO OUR POWDER ROOM ON THE OTHER SIDE. A REPORT WITH TESLA WAS FILED IMMEDIATELY. LOGS WERE DOWLOADED AND SHOW THAT THE ACCELERATOR WAS DEPRESSED TO 97% POWER IN LESS THAN A SECOND AND THAT IT WAS DRIVER ERROR. MY WIFE AND I HAVE A COMBINED 48 YEARS OF ACCIDENT FREE DRIVING AND NEITHER OF US HAVE EVER MISTAKEN CONTROL PEDALS OR HAVE EVER FLOORED A GAS PEDAL IN A SECOND. MY WIFE IS 37, HEALTHY AND A PHYSICIAN, I AM A HEALTHY 42 YEAR OLD PILOT. WE CAN BOTH SAY WITH 100% CERTAINTY THAT NEITHER INCIDENT WAS DRIVER ERROR. TESLA HAS A SERIOUS UNINTENDED ACCELERATION PROBLEM ALSO MADE EVIDENT BY THE OTHER COMPLAINTS FILED ON NHTSA, ALL OF WHICH SEEM TO FALL UNDER SIMILAR OPERATING PARAMETERS. WE NOW HAVE A $90,000 CAR SITTING IN OUR GARAGE THAT IS UNSAFE FOR MY FAMILY, IT SEEMS TESLA IS GOING THE ROUTE OF WAITING FOR INJURY AND DEATHS TO OCCUR BEFORE THEY ACKNOWLEDGE THIS SAFETY DEFECT.
Additional Notes:
UNINTENDED ACCELERATION OCCURRED ON 2 SEPARATE OCCASIONS WITH 2 DIFFERENT DRIVERS WITHIN 2 WEEKS. MODEL S 70D INCIDENT 1: MY WIFE WAS AT A STOP SIGN. SHE REMOVED HER FOOT FROM THE BRAKE AND BEFORE APPLYING THE ACCELERATOR THE CAR SURGED FORWARD AGGRESSIVELY. SINCE HER FOOT NEVER TOUCHED THE ACCELERATOR SHE WAS ABLE TO APPLY THE BRAKE AND STOP WITHIN 8-10 FEET. SHE WAS VISIBLY SHAKEN WHEN SHE GOT HOME BUT, REGRETTABLY, NO REPORT WAS FILED. INCIDENT 2: ABOUT 2 WEEKS LATER, MAY 6, I WAS PULLING INTO MY GARAGE WITH MY WIFE AND BABY IN THE VEHICLE. 2-3 FEET FROM THE THE GARAGE WALL (IN CREEP MODE) I GENTLY TOUCHED THE BRAKE TO COME TO A STOP. AT THAT POINT THE CAR SURGED FORWARD VERY AGGRESSIVELY. I IMMEDIATELY APPLIED HEAVY BRAKE AND WAS ABLE TO STOP THE CAR IN A FEW FEET (SINCE MY FOOT WAS ALREADY OVER THE BRAKE PEDAL). THE FRONT END HIT THE GARAGE WALL AND PENETRATED 10-12 INCHES CAUSING DRYWALL DAMAGE AND SIGNIFICANT DAMAGE TO OUR POWDER ROOM ON THE OTHER SIDE. A REPORT WITH TESLA WAS FILED IMMEDIATELY. LOGS WERE DOWLOADED AND SHOW THAT THE ACCELERATOR WAS DEPRESSED TO 97% POWER IN LESS THAN A SECOND AND THAT IT WAS DRIVER ERROR. MY WIFE AND I HAVE A COMBINED 48 YEARS OF ACCIDENT FREE DRIVING AND NEITHER OF US HAVE EVER MISTAKEN CONTROL PEDALS OR HAVE EVER FLOORED A GAS PEDAL IN A SECOND. MY WIFE IS 37, HEALTHY AND A PHYSICIAN, I AM A HEALTHY 42 YEAR OLD PILOT. WE CAN BOTH SAY WITH 100% CERTAINTY THAT NEITHER INCIDENT WAS DRIVER ERROR. TESLA HAS A SERIOUS UNINTENDED ACCELERATION PROBLEM ALSO MADE EVIDENT BY THE OTHER COMPLAINTS FILED ON NHTSA, ALL OF WHICH SEEM TO FALL UNDER SIMILAR OPERATING PARAMETERS. WE NOW HAVE A $90,000 CAR SITTING IN OUR GARAGE THAT IS UNSAFE FOR MY FAMILY, IT SEEMS TESLA IS GOING THE ROUTE OF WAITING FOR INJURY AND DEATHS TO OCCUR BEFORE THEY ACKNOWLEDGE THIS SAFETY DEFECT.
Mfg Campaign: 10864163
Recall Date: May 10, 2016
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
THIS VEHICLE IS FOR SALE AS A SALVAGE WRECK. HTTPS://M.IAAI.COM/VEHICLEDETENC.ASPX?AUCTIONID=0&ITEMID=21970334&ROWID=1&PAGESOURCE=VEHICLERESULTS# THE FRONT SUSPENSION HAS COMPLETELY TORN AWAY. THE WHEEL IS IN THE FRUNK OF THE CAR AND APPEARS TO HAVE BEEN SLICED IN HALF. THAT IS INDICATIVE OF THE WHEEL BEING GOUGED FROM THE INSIDE WHILST THE CAR WAS IN MOTION. THERE IS NO SIGNIFICANT IMPACT DAMAGE FORWARD OF THE WHEEL THAT COULD ACCOUNT FOR THE SUSPENSION BEING TORN OFF. I HAVE SUBMITTED MANY OTHER COMPLAINTS OF SUSPENSION FAILURES ON TESLAS. THIS IS A 2016 MODEL AND THE SUSPENSION KNUCKLE HAS BEEN REDESIGNED TO A MUCH STURDIER VERSION THAN THE HOLLOW SECTION THAT WAS USED ON EARLIER MODELS AND WHICH PHOTOGRAPHS SHOW HAS FREQUENTLY SNAPPED OFF AT THE TIP OR IN MID SECTION. NONETHELESS THE SUSPENSION HAS FAILED ONCE AGAIN. I HAVE EVIDENCE THAT TESLA ARE OFFERING CUSTOMERS A SETTLEMENT OFFER IN RETURN FOR SIGNING AN NDA. A COPY OF THE NDA FORM IS ATTACHED. PLEASE INVESTIGATE THIS MATTER.
Corrective Action:
THIS VEHICLE IS FOR SALE AS A SALVAGE WRECK. HTTPS://M.IAAI.COM/VEHICLEDETENC.ASPX?AUCTIONID=0&ITEMID=21970334&ROWID=1&PAGESOURCE=VEHICLERESULTS# THE FRONT SUSPENSION HAS COMPLETELY TORN AWAY. THE WHEEL IS IN THE FRUNK OF THE CAR AND APPEARS TO HAVE BEEN SLICED IN HALF. THAT IS INDICATIVE OF THE WHEEL BEING GOUGED FROM THE INSIDE WHILST THE CAR WAS IN MOTION. THERE IS NO SIGNIFICANT IMPACT DAMAGE FORWARD OF THE WHEEL THAT COULD ACCOUNT FOR THE SUSPENSION BEING TORN OFF. I HAVE SUBMITTED MANY OTHER COMPLAINTS OF SUSPENSION FAILURES ON TESLAS. THIS IS A 2016 MODEL AND THE SUSPENSION KNUCKLE HAS BEEN REDESIGNED TO A MUCH STURDIER VERSION THAN THE HOLLOW SECTION THAT WAS USED ON EARLIER MODELS AND WHICH PHOTOGRAPHS SHOW HAS FREQUENTLY SNAPPED OFF AT THE TIP OR IN MID SECTION. NONETHELESS THE SUSPENSION HAS FAILED ONCE AGAIN. I HAVE EVIDENCE THAT TESLA ARE OFFERING CUSTOMERS A SETTLEMENT OFFER IN RETURN FOR SIGNING AN NDA. A COPY OF THE NDA FORM IS ATTACHED. PLEASE INVESTIGATE THIS MATTER.
Additional Notes:
THIS VEHICLE IS FOR SALE AS A SALVAGE WRECK. HTTPS://M.IAAI.COM/VEHICLEDETENC.ASPX?AUCTIONID=0&ITEMID=21970334&ROWID=1&PAGESOURCE=VEHICLERESULTS# THE FRONT SUSPENSION HAS COMPLETELY TORN AWAY. THE WHEEL IS IN THE FRUNK OF THE CAR AND APPEARS TO HAVE BEEN SLICED IN HALF. THAT IS INDICATIVE OF THE WHEEL BEING GOUGED FROM THE INSIDE WHILST THE CAR WAS IN MOTION. THERE IS NO SIGNIFICANT IMPACT DAMAGE FORWARD OF THE WHEEL THAT COULD ACCOUNT FOR THE SUSPENSION BEING TORN OFF. I HAVE SUBMITTED MANY OTHER COMPLAINTS OF SUSPENSION FAILURES ON TESLAS. THIS IS A 2016 MODEL AND THE SUSPENSION KNUCKLE HAS BEEN REDESIGNED TO A MUCH STURDIER VERSION THAN THE HOLLOW SECTION THAT WAS USED ON EARLIER MODELS AND WHICH PHOTOGRAPHS SHOW HAS FREQUENTLY SNAPPED OFF AT THE TIP OR IN MID SECTION. NONETHELESS THE SUSPENSION HAS FAILED ONCE AGAIN. I HAVE EVIDENCE THAT TESLA ARE OFFERING CUSTOMERS A SETTLEMENT OFFER IN RETURN FOR SIGNING AN NDA. A COPY OF THE NDA FORM IS ATTACHED. PLEASE INVESTIGATE THIS MATTER.
Mfg Campaign: 10863505
Recall Date: May 5, 2016
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THIS IS A COMPLAINT ABOUT THE TESLA AUTOPILOT MADE IN THE INTEREST OF PUBLIC SAFETY. THE VIN IS NOT THE ACTUAL VEHICLE INVOLVED. HERE IS A FRESHLY POSTED YOUTUBE VIDEO IN WHICH AN OWNER DRIVES HANDS FREE FOR ALMOST AN HOUR WITHOUT RECEIVING ANY "HOLD STEERING WHEEL" NAGS. HTTPS://WWW.YOUTUBE.COM/WATCH?V=TQ_OTCNCPH0 HE IS TRAVELLING AT SPEEDS ABOVE THE POSTED LIMIT BOTH ON FREEWAYS AND ON UNDIVIDED ROADS. HE PASSES CLOSE TO PEDESTRIANS AND EVEN A SCHOOL BUS WHILST WAVING HIS HANDS ABOUT AND EVEN CROSSING THEM OVER HIS CHEST. HE IS NOT READY TO TAKE OVER CONTROL OF THE CAR QUICKLY ENOUGH TO ENSURE THAT AN ACCIDENT DOES NOT HAPPEN. THIS SITUATION IS NOT THE FAULT OF THE DRIVER ALONE. THIS FEATURE HAS BEEN DESCRIBED AND PROMOTED AS BEING A TRUE AUTOPILOT. EVEN ELON MUSK AND HIS PARTNER TALUAH HAVE BEEN DEMONSTRATING HOW TO DRIVE HANDS FREE ON YOUTUBE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=PR7BALRS_QC THIS SYSTEM IS STILL IN BETA. IT DOES NOT HAVE SUFFICIENT BUILT IN SAFETY AND REDUNDANCY AND IS LULLING OWNERS INTO A FALSE SENSE OF SECURITY. THE MESSAGE THAT OWNERS MUST BE READY TO TAKE IMMEDIATE CONTROL IS BEING WIDELY IGNORED. PLEASE REIN IN THIS DANGEROUS EXPERIMENT BEFORE LIVES ARE LOST. HERE IS A GRANDMOTHER USING THE AUTOPILOT IN AN EXTREMELY DANGEROUS MANNER. HTTPS://WWW.YOUTUBE.COM/WATCH?V=MLF2D9E0GB4
Corrective Action:
THIS IS A COMPLAINT ABOUT THE TESLA AUTOPILOT MADE IN THE INTEREST OF PUBLIC SAFETY. THE VIN IS NOT THE ACTUAL VEHICLE INVOLVED. HERE IS A FRESHLY POSTED YOUTUBE VIDEO IN WHICH AN OWNER DRIVES HANDS FREE FOR ALMOST AN HOUR WITHOUT RECEIVING ANY "HOLD STEERING WHEEL" NAGS. HTTPS://WWW.YOUTUBE.COM/WATCH?V=TQ_OTCNCPH0 HE IS TRAVELLING AT SPEEDS ABOVE THE POSTED LIMIT BOTH ON FREEWAYS AND ON UNDIVIDED ROADS. HE PASSES CLOSE TO PEDESTRIANS AND EVEN A SCHOOL BUS WHILST WAVING HIS HANDS ABOUT AND EVEN CROSSING THEM OVER HIS CHEST. HE IS NOT READY TO TAKE OVER CONTROL OF THE CAR QUICKLY ENOUGH TO ENSURE THAT AN ACCIDENT DOES NOT HAPPEN. THIS SITUATION IS NOT THE FAULT OF THE DRIVER ALONE. THIS FEATURE HAS BEEN DESCRIBED AND PROMOTED AS BEING A TRUE AUTOPILOT. EVEN ELON MUSK AND HIS PARTNER TALUAH HAVE BEEN DEMONSTRATING HOW TO DRIVE HANDS FREE ON YOUTUBE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=PR7BALRS_QC THIS SYSTEM IS STILL IN BETA. IT DOES NOT HAVE SUFFICIENT BUILT IN SAFETY AND REDUNDANCY AND IS LULLING OWNERS INTO A FALSE SENSE OF SECURITY. THE MESSAGE THAT OWNERS MUST BE READY TO TAKE IMMEDIATE CONTROL IS BEING WIDELY IGNORED. PLEASE REIN IN THIS DANGEROUS EXPERIMENT BEFORE LIVES ARE LOST. HERE IS A GRANDMOTHER USING THE AUTOPILOT IN AN EXTREMELY DANGEROUS MANNER. HTTPS://WWW.YOUTUBE.COM/WATCH?V=MLF2D9E0GB4
Additional Notes:
THIS IS A COMPLAINT ABOUT THE TESLA AUTOPILOT MADE IN THE INTEREST OF PUBLIC SAFETY. THE VIN IS NOT THE ACTUAL VEHICLE INVOLVED. HERE IS A FRESHLY POSTED YOUTUBE VIDEO IN WHICH AN OWNER DRIVES HANDS FREE FOR ALMOST AN HOUR WITHOUT RECEIVING ANY "HOLD STEERING WHEEL" NAGS. HTTPS://WWW.YOUTUBE.COM/WATCH?V=TQ_OTCNCPH0 HE IS TRAVELLING AT SPEEDS ABOVE THE POSTED LIMIT BOTH ON FREEWAYS AND ON UNDIVIDED ROADS. HE PASSES CLOSE TO PEDESTRIANS AND EVEN A SCHOOL BUS WHILST WAVING HIS HANDS ABOUT AND EVEN CROSSING THEM OVER HIS CHEST. HE IS NOT READY TO TAKE OVER CONTROL OF THE CAR QUICKLY ENOUGH TO ENSURE THAT AN ACCIDENT DOES NOT HAPPEN. THIS SITUATION IS NOT THE FAULT OF THE DRIVER ALONE. THIS FEATURE HAS BEEN DESCRIBED AND PROMOTED AS BEING A TRUE AUTOPILOT. EVEN ELON MUSK AND HIS PARTNER TALUAH HAVE BEEN DEMONSTRATING HOW TO DRIVE HANDS FREE ON YOUTUBE. HTTPS://WWW.YOUTUBE.COM/WATCH?V=PR7BALRS_QC THIS SYSTEM IS STILL IN BETA. IT DOES NOT HAVE SUFFICIENT BUILT IN SAFETY AND REDUNDANCY AND IS LULLING OWNERS INTO A FALSE SENSE OF SECURITY. THE MESSAGE THAT OWNERS MUST BE READY TO TAKE IMMEDIATE CONTROL IS BEING WIDELY IGNORED. PLEASE REIN IN THIS DANGEROUS EXPERIMENT BEFORE LIVES ARE LOST. HERE IS A GRANDMOTHER USING THE AUTOPILOT IN AN EXTREMELY DANGEROUS MANNER. HTTPS://WWW.YOUTUBE.COM/WATCH?V=MLF2D9E0GB4
Mfg Campaign: 10861153
Recall Date: Apr 24, 2016
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
THIS IS A REPORT MADE IN THE PUBLIC INTEREST TO ADDRESS THE CONTINUING PROBLEM OF SNAPPING TESLA MODEL S SUSPENSION COMPONENTS. PLEASE NOTE THAT I AM NOT FILING ANY FALSE INFORMATION, THIS IS A GENUINE REPORT MADE TO TRY AND SAVE LIVES. THE VIN BELONGS TO A TESLA WHICH IS IN THE WRECKING YARD BUT IS NOT THE ACTUAL VEHICLE INVOLVED IN THIS MOST RECENT INCIDENT. THERE IS A NEW REPORT FROM CHINA POSTED ON THE TMC FORUM WHICH INCLUDES PHOTOGRAPHS OF BROKEN SUSPENSION PARTS. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/THE-REAR-AXLE-SHAFT-BROKEN-WITHOUT-REASON.67935/ TESLA SUPPORTERS ARE CLAIMING THAT THIS IS A STAGED ACCIDENT FOR NEFARIOUS PURPOSES. I BELIEVE THAT THE PHOTOGRAPHS SHOW A FAILURE WHICH IS CONSISTENT WITH MANY OTHER FAILURES THAT I HAVE ALREADY REPORTED TO YOU. THE PERSON THAT STARTED THE THREAD CLAIMS THAT TESLA ARE INVESTIGATING THE INCIDENT. PLEASE FOLLOW UP ON THIS. TESLA OWNERS AND SUPPORTERS ARE UNWILLING TO ACCEPT THAT THIS CAR IS ANYTHING LESS THAN PERFECT. I BELIEVE THAT PROBLEMS ARE BEING UNDER-REPORTED BECAUSE MOST OWNERS ARE SHAREHOLDERS AND TESLA ENTHUSIASTS THAT REFUSE TO ACKNOWLEDGE THE DANGER POSED BY FRAGILE SUSPENSION COMPONENTS.
Corrective Action:
THIS IS A REPORT MADE IN THE PUBLIC INTEREST TO ADDRESS THE CONTINUING PROBLEM OF SNAPPING TESLA MODEL S SUSPENSION COMPONENTS. PLEASE NOTE THAT I AM NOT FILING ANY FALSE INFORMATION, THIS IS A GENUINE REPORT MADE TO TRY AND SAVE LIVES. THE VIN BELONGS TO A TESLA WHICH IS IN THE WRECKING YARD BUT IS NOT THE ACTUAL VEHICLE INVOLVED IN THIS MOST RECENT INCIDENT. THERE IS A NEW REPORT FROM CHINA POSTED ON THE TMC FORUM WHICH INCLUDES PHOTOGRAPHS OF BROKEN SUSPENSION PARTS. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/THE-REAR-AXLE-SHAFT-BROKEN-WITHOUT-REASON.67935/ TESLA SUPPORTERS ARE CLAIMING THAT THIS IS A STAGED ACCIDENT FOR NEFARIOUS PURPOSES. I BELIEVE THAT THE PHOTOGRAPHS SHOW A FAILURE WHICH IS CONSISTENT WITH MANY OTHER FAILURES THAT I HAVE ALREADY REPORTED TO YOU. THE PERSON THAT STARTED THE THREAD CLAIMS THAT TESLA ARE INVESTIGATING THE INCIDENT. PLEASE FOLLOW UP ON THIS. TESLA OWNERS AND SUPPORTERS ARE UNWILLING TO ACCEPT THAT THIS CAR IS ANYTHING LESS THAN PERFECT. I BELIEVE THAT PROBLEMS ARE BEING UNDER-REPORTED BECAUSE MOST OWNERS ARE SHAREHOLDERS AND TESLA ENTHUSIASTS THAT REFUSE TO ACKNOWLEDGE THE DANGER POSED BY FRAGILE SUSPENSION COMPONENTS.
Additional Notes:
THIS IS A REPORT MADE IN THE PUBLIC INTEREST TO ADDRESS THE CONTINUING PROBLEM OF SNAPPING TESLA MODEL S SUSPENSION COMPONENTS. PLEASE NOTE THAT I AM NOT FILING ANY FALSE INFORMATION, THIS IS A GENUINE REPORT MADE TO TRY AND SAVE LIVES. THE VIN BELONGS TO A TESLA WHICH IS IN THE WRECKING YARD BUT IS NOT THE ACTUAL VEHICLE INVOLVED IN THIS MOST RECENT INCIDENT. THERE IS A NEW REPORT FROM CHINA POSTED ON THE TMC FORUM WHICH INCLUDES PHOTOGRAPHS OF BROKEN SUSPENSION PARTS. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/THE-REAR-AXLE-SHAFT-BROKEN-WITHOUT-REASON.67935/ TESLA SUPPORTERS ARE CLAIMING THAT THIS IS A STAGED ACCIDENT FOR NEFARIOUS PURPOSES. I BELIEVE THAT THE PHOTOGRAPHS SHOW A FAILURE WHICH IS CONSISTENT WITH MANY OTHER FAILURES THAT I HAVE ALREADY REPORTED TO YOU. THE PERSON THAT STARTED THE THREAD CLAIMS THAT TESLA ARE INVESTIGATING THE INCIDENT. PLEASE FOLLOW UP ON THIS. TESLA OWNERS AND SUPPORTERS ARE UNWILLING TO ACCEPT THAT THIS CAR IS ANYTHING LESS THAN PERFECT. I BELIEVE THAT PROBLEMS ARE BEING UNDER-REPORTED BECAUSE MOST OWNERS ARE SHAREHOLDERS AND TESLA ENTHUSIASTS THAT REFUSE TO ACKNOWLEDGE THE DANGER POSED BY FRAGILE SUSPENSION COMPONENTS.
Mfg Campaign: 10854980
Recall Date: Apr 12, 2016
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