Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and Model Y vehicles operating software prior to 2023.38.4. The printed circuit board for the electronic power steering assist may experience an overstress condition, causing a loss of power steering assist when the vehicle reaches a stop and then accelerates again.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: SB-25-00-004
Recall Date: Feb 14, 2025
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-018
Recall Date: Dec 17, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-012
Recall Date: Jul 24, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and Model Y vehicles. The pyrotechnic battery disconnect may be defective.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-16-005
Recall Date: Jun 19, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and 2020-2023 Model Y vehicles. One or both taillights may intermittently fail to illuminate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-016
Recall Date: Nov 15, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2021, 2023 Model 3 vehicles. The left and/or right side curtain air bag may have been improperly secured to the roof rail, which could result in a twisted air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-20-006
Recall Date: Oct 25, 2021
Consumer Complaints
625 ComplaintsTesla, Inc.
Defect Description:
STEERING
Potential Consequences:
The car lost all adaptive driving features and power steering.
Corrective Action:
The car lost all adaptive driving features and power steering.
Additional Notes:
The car lost all adaptive driving features and power steering.
Mfg Campaign: 11552145
Recall Date: Oct 26, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The car lost all adaptive driving features and power steering.
Corrective Action:
The car lost all adaptive driving features and power steering.
Additional Notes:
The car lost all adaptive driving features and power steering.
Mfg Campaign: 11552145
Recall Date: Oct 26, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The car lost all adaptive driving features and power steering.
Corrective Action:
The car lost all adaptive driving features and power steering.
Additional Notes:
The car lost all adaptive driving features and power steering.
Mfg Campaign: 11552145
Recall Date: Oct 26, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
the car suddenly braked while using autopilot drivers assist while at highway speeds. There were no cars in front of me when it occurred. I had to take control of the car and accelerate to avoid causing a crash.
Corrective Action:
the car suddenly braked while using autopilot drivers assist while at highway speeds. There were no cars in front of me when it occurred. I had to take control of the car and accelerate to avoid causing a crash.
Additional Notes:
the car suddenly braked while using autopilot drivers assist while at highway speeds. There were no cars in front of me when it occurred. I had to take control of the car and accelerate to avoid causing a crash.
Mfg Campaign: 11551517
Recall Date: Oct 24, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The contact owns a 2023 Tesla Model 3. The contact stated while driving at various speeds with the cruise control activated, the vehicle experienced phantom braking. The vehicle was diagnosed by a mobile application where it was diagnosed that the firmware needed to be updated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 4,000.
Corrective Action:
The contact owns a 2023 Tesla Model 3. The contact stated while driving at various speeds with the cruise control activated, the vehicle experienced phantom braking. The vehicle was diagnosed by a mobile application where it was diagnosed that the firmware needed to be updated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 4,000.
Additional Notes:
The contact owns a 2023 Tesla Model 3. The contact stated while driving at various speeds with the cruise control activated, the vehicle experienced phantom braking. The vehicle was diagnosed by a mobile application where it was diagnosed that the firmware needed to be updated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 4,000.
Mfg Campaign: 11551561
Recall Date: Oct 24, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The contact owns a 2023 Tesla Model 3. The contact stated while driving at various speeds with the cruise control activated, the vehicle experienced phantom braking. The vehicle was diagnosed by a mobile application where it was diagnosed that the firmware needed to be updated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 4,000.
Corrective Action:
The contact owns a 2023 Tesla Model 3. The contact stated while driving at various speeds with the cruise control activated, the vehicle experienced phantom braking. The vehicle was diagnosed by a mobile application where it was diagnosed that the firmware needed to be updated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 4,000.
Additional Notes:
The contact owns a 2023 Tesla Model 3. The contact stated while driving at various speeds with the cruise control activated, the vehicle experienced phantom braking. The vehicle was diagnosed by a mobile application where it was diagnosed that the firmware needed to be updated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 4,000.
Mfg Campaign: 11551561
Recall Date: Oct 24, 2023
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
Steering Issue Will be calling Tesla Service about this problem. Put the vehicle in Reverse to back out of a driveway and a message stating “Steering Assist Reduced” appeared on the display. Did not back up; could not turn the steering wheel. Put vehicle in Park and exited. After ten minutes put the vehicle in Reverse, no message, and was able to steer again.
Corrective Action:
Steering Issue Will be calling Tesla Service about this problem. Put the vehicle in Reverse to back out of a driveway and a message stating “Steering Assist Reduced” appeared on the display. Did not back up; could not turn the steering wheel. Put vehicle in Park and exited. After ten minutes put the vehicle in Reverse, no message, and was able to steer again.
Additional Notes:
Steering Issue Will be calling Tesla Service about this problem. Put the vehicle in Reverse to back out of a driveway and a message stating “Steering Assist Reduced” appeared on the display. Did not back up; could not turn the steering wheel. Put vehicle in Park and exited. After ten minutes put the vehicle in Reverse, no message, and was able to steer again.
Mfg Campaign: 11551232
Recall Date: Oct 22, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Will Randomly slam on the brakes saying that there is something in front of cars on the highway. This has caused me to almost get into a few accidents suddenly slamming on the breaks at 75 mph. It has happened numerous times and the car feels unsafe to drive. One example it slammed on the brakes in front of an 18 wheeler causing it to almost hit me but I had to slam on the gas very rapidly. There is usually a warning light on about parking break not working when these happen.
Corrective Action:
Will Randomly slam on the brakes saying that there is something in front of cars on the highway. This has caused me to almost get into a few accidents suddenly slamming on the breaks at 75 mph. It has happened numerous times and the car feels unsafe to drive. One example it slammed on the brakes in front of an 18 wheeler causing it to almost hit me but I had to slam on the gas very rapidly. There is usually a warning light on about parking break not working when these happen.
Additional Notes:
Will Randomly slam on the brakes saying that there is something in front of cars on the highway. This has caused me to almost get into a few accidents suddenly slamming on the breaks at 75 mph. It has happened numerous times and the car feels unsafe to drive. One example it slammed on the brakes in front of an 18 wheeler causing it to almost hit me but I had to slam on the gas very rapidly. There is usually a warning light on about parking break not working when these happen.
Mfg Campaign: 11551238
Recall Date: Oct 22, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Will Randomly slam on the brakes saying that there is something in front of cars on the highway. This has caused me to almost get into a few accidents suddenly slamming on the breaks at 75 mph. It has happened numerous times and the car feels unsafe to drive. One example it slammed on the brakes in front of an 18 wheeler causing it to almost hit me but I had to slam on the gas very rapidly. There is usually a warning light on about parking break not working when these happen.
Corrective Action:
Will Randomly slam on the brakes saying that there is something in front of cars on the highway. This has caused me to almost get into a few accidents suddenly slamming on the breaks at 75 mph. It has happened numerous times and the car feels unsafe to drive. One example it slammed on the brakes in front of an 18 wheeler causing it to almost hit me but I had to slam on the gas very rapidly. There is usually a warning light on about parking break not working when these happen.
Additional Notes:
Will Randomly slam on the brakes saying that there is something in front of cars on the highway. This has caused me to almost get into a few accidents suddenly slamming on the breaks at 75 mph. It has happened numerous times and the car feels unsafe to drive. One example it slammed on the brakes in front of an 18 wheeler causing it to almost hit me but I had to slam on the gas very rapidly. There is usually a warning light on about parking break not working when these happen.
Mfg Campaign: 11551238
Recall Date: Oct 22, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Will Randomly slam on the brakes saying that there is something in front of cars on the highway. This has caused me to almost get into a few accidents suddenly slamming on the breaks at 75 mph. It has happened numerous times and the car feels unsafe to drive. One example it slammed on the brakes in front of an 18 wheeler causing it to almost hit me but I had to slam on the gas very rapidly. There is usually a warning light on about parking break not working when these happen.
Corrective Action:
Will Randomly slam on the brakes saying that there is something in front of cars on the highway. This has caused me to almost get into a few accidents suddenly slamming on the breaks at 75 mph. It has happened numerous times and the car feels unsafe to drive. One example it slammed on the brakes in front of an 18 wheeler causing it to almost hit me but I had to slam on the gas very rapidly. There is usually a warning light on about parking break not working when these happen.
Additional Notes:
Will Randomly slam on the brakes saying that there is something in front of cars on the highway. This has caused me to almost get into a few accidents suddenly slamming on the breaks at 75 mph. It has happened numerous times and the car feels unsafe to drive. One example it slammed on the brakes in front of an 18 wheeler causing it to almost hit me but I had to slam on the gas very rapidly. There is usually a warning light on about parking break not working when these happen.
Mfg Campaign: 11551238
Recall Date: Oct 22, 2023
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
On 2 separate occasions, the cruise control set to 80 and suddenly decelerates. Very scary. Term being used in Tesla chat rooms is 'phantom breaking'.
Corrective Action:
On 2 separate occasions, the cruise control set to 80 and suddenly decelerates. Very scary. Term being used in Tesla chat rooms is 'phantom breaking'.
Additional Notes:
On 2 separate occasions, the cruise control set to 80 and suddenly decelerates. Very scary. Term being used in Tesla chat rooms is 'phantom breaking'.
Mfg Campaign: 11551202
Recall Date: Oct 21, 2023
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On 2 separate occasions, the cruise control set to 80 and suddenly decelerates. Very scary. Term being used in Tesla chat rooms is 'phantom breaking'.
Corrective Action:
On 2 separate occasions, the cruise control set to 80 and suddenly decelerates. Very scary. Term being used in Tesla chat rooms is 'phantom breaking'.
Additional Notes:
On 2 separate occasions, the cruise control set to 80 and suddenly decelerates. Very scary. Term being used in Tesla chat rooms is 'phantom breaking'.
Mfg Campaign: 11551202
Recall Date: Oct 21, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
On 2 separate occasions, the cruise control set to 80 and suddenly decelerates. Very scary. Term being used in Tesla chat rooms is 'phantom breaking'.
Corrective Action:
On 2 separate occasions, the cruise control set to 80 and suddenly decelerates. Very scary. Term being used in Tesla chat rooms is 'phantom breaking'.
Additional Notes:
On 2 separate occasions, the cruise control set to 80 and suddenly decelerates. Very scary. Term being used in Tesla chat rooms is 'phantom breaking'.
Mfg Campaign: 11551202
Recall Date: Oct 21, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Going down secondary road with cruise control on at 42 mph ; no auto steer just plain cruise control. The car all the sudden slams on the brakes for no reason causing the car behind to slam on brakes and almost causing a accident. This needs to be addressed or the cruise control disabled until they fix the issue.
Corrective Action:
Going down secondary road with cruise control on at 42 mph ; no auto steer just plain cruise control. The car all the sudden slams on the brakes for no reason causing the car behind to slam on brakes and almost causing a accident. This needs to be addressed or the cruise control disabled until they fix the issue.
Additional Notes:
Going down secondary road with cruise control on at 42 mph ; no auto steer just plain cruise control. The car all the sudden slams on the brakes for no reason causing the car behind to slam on brakes and almost causing a accident. This needs to be addressed or the cruise control disabled until they fix the issue.
Mfg Campaign: 11550569
Recall Date: Oct 18, 2023
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
1. Power steering diminished as I was driving. As the steering wheel was turned their was a "clicking feel" , more than a vibration. I drove slowly and safely returned home. The message on the screen was "steering assist reduced" steering may require increased effort. 2. I did fear for my safety and the safety of others on the road because I did not have full normal control of the steering wheel. I slowed speed to 20mph and carefully made my way home. 3. Yes, they determined my steering rack needed to be replaced. 4. Tesla service inspected the steering rack and determined it needed to be replaced. 5. The message displayed on my Tesla screen was "Steering assist reduced, steering may require increased effort".
Corrective Action:
1. Power steering diminished as I was driving. As the steering wheel was turned their was a "clicking feel" , more than a vibration. I drove slowly and safely returned home. The message on the screen was "steering assist reduced" steering may require increased effort. 2. I did fear for my safety and the safety of others on the road because I did not have full normal control of the steering wheel. I slowed speed to 20mph and carefully made my way home. 3. Yes, they determined my steering rack needed to be replaced. 4. Tesla service inspected the steering rack and determined it needed to be replaced. 5. The message displayed on my Tesla screen was "Steering assist reduced, steering may require increased effort".
Additional Notes:
1. Power steering diminished as I was driving. As the steering wheel was turned their was a "clicking feel" , more than a vibration. I drove slowly and safely returned home. The message on the screen was "steering assist reduced" steering may require increased effort. 2. I did fear for my safety and the safety of others on the road because I did not have full normal control of the steering wheel. I slowed speed to 20mph and carefully made my way home. 3. Yes, they determined my steering rack needed to be replaced. 4. Tesla service inspected the steering rack and determined it needed to be replaced. 5. The message displayed on my Tesla screen was "Steering assist reduced, steering may require increased effort".
Mfg Campaign: 11550609
Recall Date: Oct 18, 2023
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
Steering is very jerky/choppy - vehicle is hard to keep straight while driving on freeway.
Corrective Action:
Steering is very jerky/choppy - vehicle is hard to keep straight while driving on freeway.
Additional Notes:
Steering is very jerky/choppy - vehicle is hard to keep straight while driving on freeway.
Mfg Campaign: 11550324
Recall Date: Oct 17, 2023
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
Lost power steering while driving. Luckily this occurred while I was going less than 5mph and near a parking lot, so was able to muscle the steering to a safe place. Received a warning from the car that “steering assist is reduced” randomly. Luckily we were going slowly and able to find a safe place to park, so my wife and kids were safe. Could barely turn the wheel enough to park safely. Once restarted a few hours later power steering worked again. Car has now been in a manufacturers shop for a week to try and figure out the issue.
Corrective Action:
Lost power steering while driving. Luckily this occurred while I was going less than 5mph and near a parking lot, so was able to muscle the steering to a safe place. Received a warning from the car that “steering assist is reduced” randomly. Luckily we were going slowly and able to find a safe place to park, so my wife and kids were safe. Could barely turn the wheel enough to park safely. Once restarted a few hours later power steering worked again. Car has now been in a manufacturers shop for a week to try and figure out the issue.
Additional Notes:
Lost power steering while driving. Luckily this occurred while I was going less than 5mph and near a parking lot, so was able to muscle the steering to a safe place. Received a warning from the car that “steering assist is reduced” randomly. Luckily we were going slowly and able to find a safe place to park, so my wife and kids were safe. Could barely turn the wheel enough to park safely. Once restarted a few hours later power steering worked again. Car has now been in a manufacturers shop for a week to try and figure out the issue.
Mfg Campaign: 11550381
Recall Date: Oct 17, 2023
Tesla, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Tesla Model 3 Policy #: [XXX] Claim Number: [XXX] I hope this email finds you well. I am writing to report an incident involving my Tesla Model 3 (Blue) and to initiate the process for an insurance claim. The incident occurred on [XXX], at approximately 2:15 PM. My fiancée was the driver of the vehicle at the time of the incident. Incident Details: - Date: [XXX] - Time: Approximately [XXX] - Vehicle: Tesla Model 3 (Blue) Location: The incident took place on the freeway merge from [XXX], where it merges onto [XXX]. Heading home. Circumstances: My fiancée was operating the vehicle in Autopilot mode while maintaining her hands securely on the steering wheel. As she approached the freeway merge from ramp [XXX], heading onto [XXX], she experienced an unexpected jolt. Despite her continuous control of the steering wheel, the Autopilot system seemed to be accelerating without her input. Simultaneously, my fiancée felt a sudden tire malfunction, which resulted in a significant loss of control over the vehicle. Despite her best efforts to maintain the car's position within the lane, the Tesla Model 3 veered off the freeway and entered the adjacent Ravine area. Impact and Airbags: Upon entering the Ravine area, the vehicle experienced a collision. multiple plants/highbrush/uneven terrain as well as having to maneuver around 2 large palm trees which resulted damage to side mirror. Notably, none of the vehicle's airbags were deployed during the incident, and there were no sensor alerts, except for the tire pressure warning light. Also there wasn't any record of dashcam recording when we checked the car. We are seriously concerned that the airbags did not deploy , attached are photos concerning the damage. I would like to emphasize that my fiancée was diligently following safety guidelines and had her hands on the steering wheel while using Autopilot. This incident occurred suddenly and unexpectedly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Tesla Model 3 Policy #: [XXX] Claim Number: [XXX] I hope this email finds you well. I am writing to report an incident involving my Tesla Model 3 (Blue) and to initiate the process for an insurance claim. The incident occurred on [XXX], at approximately 2:15 PM. My fiancée was the driver of the vehicle at the time of the incident. Incident Details: - Date: [XXX] - Time: Approximately [XXX] - Vehicle: Tesla Model 3 (Blue) Location: The incident took place on the freeway merge from [XXX], where it merges onto [XXX]. Heading home. Circumstances: My fiancée was operating the vehicle in Autopilot mode while maintaining her hands securely on the steering wheel. As she approached the freeway merge from ramp [XXX], heading onto [XXX], she experienced an unexpected jolt. Despite her continuous control of the steering wheel, the Autopilot system seemed to be accelerating without her input. Simultaneously, my fiancée felt a sudden tire malfunction, which resulted in a significant loss of control over the vehicle. Despite her best efforts to maintain the car's position within the lane, the Tesla Model 3 veered off the freeway and entered the adjacent Ravine area. Impact and Airbags: Upon entering the Ravine area, the vehicle experienced a collision. multiple plants/highbrush/uneven terrain as well as having to maneuver around 2 large palm trees which resulted damage to side mirror. Notably, none of the vehicle's airbags were deployed during the incident, and there were no sensor alerts, except for the tire pressure warning light. Also there wasn't any record of dashcam recording when we checked the car. We are seriously concerned that the airbags did not deploy , attached are photos concerning the damage. I would like to emphasize that my fiancée was diligently following safety guidelines and had her hands on the steering wheel while using Autopilot. This incident occurred suddenly and unexpectedly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Tesla Model 3 Policy #: [XXX] Claim Number: [XXX] I hope this email finds you well. I am writing to report an incident involving my Tesla Model 3 (Blue) and to initiate the process for an insurance claim. The incident occurred on [XXX], at approximately 2:15 PM. My fiancée was the driver of the vehicle at the time of the incident. Incident Details: - Date: [XXX] - Time: Approximately [XXX] - Vehicle: Tesla Model 3 (Blue) Location: The incident took place on the freeway merge from [XXX], where it merges onto [XXX]. Heading home. Circumstances: My fiancée was operating the vehicle in Autopilot mode while maintaining her hands securely on the steering wheel. As she approached the freeway merge from ramp [XXX], heading onto [XXX], she experienced an unexpected jolt. Despite her continuous control of the steering wheel, the Autopilot system seemed to be accelerating without her input. Simultaneously, my fiancée felt a sudden tire malfunction, which resulted in a significant loss of control over the vehicle. Despite her best efforts to maintain the car's position within the lane, the Tesla Model 3 veered off the freeway and entered the adjacent Ravine area. Impact and Airbags: Upon entering the Ravine area, the vehicle experienced a collision. multiple plants/highbrush/uneven terrain as well as having to maneuver around 2 large palm trees which resulted damage to side mirror. Notably, none of the vehicle's airbags were deployed during the incident, and there were no sensor alerts, except for the tire pressure warning light. Also there wasn't any record of dashcam recording when we checked the car. We are seriously concerned that the airbags did not deploy , attached are photos concerning the damage. I would like to emphasize that my fiancée was diligently following safety guidelines and had her hands on the steering wheel while using Autopilot. This incident occurred suddenly and unexpectedly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11550423
Recall Date: Oct 17, 2023
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Tesla Model 3 Policy #: [XXX] Claim Number: [XXX] I hope this email finds you well. I am writing to report an incident involving my Tesla Model 3 (Blue) and to initiate the process for an insurance claim. The incident occurred on [XXX], at approximately 2:15 PM. My fiancée was the driver of the vehicle at the time of the incident. Incident Details: - Date: [XXX] - Time: Approximately [XXX] - Vehicle: Tesla Model 3 (Blue) Location: The incident took place on the freeway merge from [XXX], where it merges onto [XXX]. Heading home. Circumstances: My fiancée was operating the vehicle in Autopilot mode while maintaining her hands securely on the steering wheel. As she approached the freeway merge from ramp [XXX], heading onto [XXX], she experienced an unexpected jolt. Despite her continuous control of the steering wheel, the Autopilot system seemed to be accelerating without her input. Simultaneously, my fiancée felt a sudden tire malfunction, which resulted in a significant loss of control over the vehicle. Despite her best efforts to maintain the car's position within the lane, the Tesla Model 3 veered off the freeway and entered the adjacent Ravine area. Impact and Airbags: Upon entering the Ravine area, the vehicle experienced a collision. multiple plants/highbrush/uneven terrain as well as having to maneuver around 2 large palm trees which resulted damage to side mirror. Notably, none of the vehicle's airbags were deployed during the incident, and there were no sensor alerts, except for the tire pressure warning light. Also there wasn't any record of dashcam recording when we checked the car. We are seriously concerned that the airbags did not deploy , attached are photos concerning the damage. I would like to emphasize that my fiancée was diligently following safety guidelines and had her hands on the steering wheel while using Autopilot. This incident occurred suddenly and unexpectedly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Tesla Model 3 Policy #: [XXX] Claim Number: [XXX] I hope this email finds you well. I am writing to report an incident involving my Tesla Model 3 (Blue) and to initiate the process for an insurance claim. The incident occurred on [XXX], at approximately 2:15 PM. My fiancée was the driver of the vehicle at the time of the incident. Incident Details: - Date: [XXX] - Time: Approximately [XXX] - Vehicle: Tesla Model 3 (Blue) Location: The incident took place on the freeway merge from [XXX], where it merges onto [XXX]. Heading home. Circumstances: My fiancée was operating the vehicle in Autopilot mode while maintaining her hands securely on the steering wheel. As she approached the freeway merge from ramp [XXX], heading onto [XXX], she experienced an unexpected jolt. Despite her continuous control of the steering wheel, the Autopilot system seemed to be accelerating without her input. Simultaneously, my fiancée felt a sudden tire malfunction, which resulted in a significant loss of control over the vehicle. Despite her best efforts to maintain the car's position within the lane, the Tesla Model 3 veered off the freeway and entered the adjacent Ravine area. Impact and Airbags: Upon entering the Ravine area, the vehicle experienced a collision. multiple plants/highbrush/uneven terrain as well as having to maneuver around 2 large palm trees which resulted damage to side mirror. Notably, none of the vehicle's airbags were deployed during the incident, and there were no sensor alerts, except for the tire pressure warning light. Also there wasn't any record of dashcam recording when we checked the car. We are seriously concerned that the airbags did not deploy , attached are photos concerning the damage. I would like to emphasize that my fiancée was diligently following safety guidelines and had her hands on the steering wheel while using Autopilot. This incident occurred suddenly and unexpectedly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Tesla Model 3 Policy #: [XXX] Claim Number: [XXX] I hope this email finds you well. I am writing to report an incident involving my Tesla Model 3 (Blue) and to initiate the process for an insurance claim. The incident occurred on [XXX], at approximately 2:15 PM. My fiancée was the driver of the vehicle at the time of the incident. Incident Details: - Date: [XXX] - Time: Approximately [XXX] - Vehicle: Tesla Model 3 (Blue) Location: The incident took place on the freeway merge from [XXX], where it merges onto [XXX]. Heading home. Circumstances: My fiancée was operating the vehicle in Autopilot mode while maintaining her hands securely on the steering wheel. As she approached the freeway merge from ramp [XXX], heading onto [XXX], she experienced an unexpected jolt. Despite her continuous control of the steering wheel, the Autopilot system seemed to be accelerating without her input. Simultaneously, my fiancée felt a sudden tire malfunction, which resulted in a significant loss of control over the vehicle. Despite her best efforts to maintain the car's position within the lane, the Tesla Model 3 veered off the freeway and entered the adjacent Ravine area. Impact and Airbags: Upon entering the Ravine area, the vehicle experienced a collision. multiple plants/highbrush/uneven terrain as well as having to maneuver around 2 large palm trees which resulted damage to side mirror. Notably, none of the vehicle's airbags were deployed during the incident, and there were no sensor alerts, except for the tire pressure warning light. Also there wasn't any record of dashcam recording when we checked the car. We are seriously concerned that the airbags did not deploy , attached are photos concerning the damage. I would like to emphasize that my fiancée was diligently following safety guidelines and had her hands on the steering wheel while using Autopilot. This incident occurred suddenly and unexpectedly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11550423
Recall Date: Oct 17, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Tesla Model 3 Policy #: [XXX] Claim Number: [XXX] I hope this email finds you well. I am writing to report an incident involving my Tesla Model 3 (Blue) and to initiate the process for an insurance claim. The incident occurred on [XXX], at approximately 2:15 PM. My fiancée was the driver of the vehicle at the time of the incident. Incident Details: - Date: [XXX] - Time: Approximately [XXX] - Vehicle: Tesla Model 3 (Blue) Location: The incident took place on the freeway merge from [XXX], where it merges onto [XXX]. Heading home. Circumstances: My fiancée was operating the vehicle in Autopilot mode while maintaining her hands securely on the steering wheel. As she approached the freeway merge from ramp [XXX], heading onto [XXX], she experienced an unexpected jolt. Despite her continuous control of the steering wheel, the Autopilot system seemed to be accelerating without her input. Simultaneously, my fiancée felt a sudden tire malfunction, which resulted in a significant loss of control over the vehicle. Despite her best efforts to maintain the car's position within the lane, the Tesla Model 3 veered off the freeway and entered the adjacent Ravine area. Impact and Airbags: Upon entering the Ravine area, the vehicle experienced a collision. multiple plants/highbrush/uneven terrain as well as having to maneuver around 2 large palm trees which resulted damage to side mirror. Notably, none of the vehicle's airbags were deployed during the incident, and there were no sensor alerts, except for the tire pressure warning light. Also there wasn't any record of dashcam recording when we checked the car. We are seriously concerned that the airbags did not deploy , attached are photos concerning the damage. I would like to emphasize that my fiancée was diligently following safety guidelines and had her hands on the steering wheel while using Autopilot. This incident occurred suddenly and unexpectedly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Tesla Model 3 Policy #: [XXX] Claim Number: [XXX] I hope this email finds you well. I am writing to report an incident involving my Tesla Model 3 (Blue) and to initiate the process for an insurance claim. The incident occurred on [XXX], at approximately 2:15 PM. My fiancée was the driver of the vehicle at the time of the incident. Incident Details: - Date: [XXX] - Time: Approximately [XXX] - Vehicle: Tesla Model 3 (Blue) Location: The incident took place on the freeway merge from [XXX], where it merges onto [XXX]. Heading home. Circumstances: My fiancée was operating the vehicle in Autopilot mode while maintaining her hands securely on the steering wheel. As she approached the freeway merge from ramp [XXX], heading onto [XXX], she experienced an unexpected jolt. Despite her continuous control of the steering wheel, the Autopilot system seemed to be accelerating without her input. Simultaneously, my fiancée felt a sudden tire malfunction, which resulted in a significant loss of control over the vehicle. Despite her best efforts to maintain the car's position within the lane, the Tesla Model 3 veered off the freeway and entered the adjacent Ravine area. Impact and Airbags: Upon entering the Ravine area, the vehicle experienced a collision. multiple plants/highbrush/uneven terrain as well as having to maneuver around 2 large palm trees which resulted damage to side mirror. Notably, none of the vehicle's airbags were deployed during the incident, and there were no sensor alerts, except for the tire pressure warning light. Also there wasn't any record of dashcam recording when we checked the car. We are seriously concerned that the airbags did not deploy , attached are photos concerning the damage. I would like to emphasize that my fiancée was diligently following safety guidelines and had her hands on the steering wheel while using Autopilot. This incident occurred suddenly and unexpectedly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Tesla Model 3 Policy #: [XXX] Claim Number: [XXX] I hope this email finds you well. I am writing to report an incident involving my Tesla Model 3 (Blue) and to initiate the process for an insurance claim. The incident occurred on [XXX], at approximately 2:15 PM. My fiancée was the driver of the vehicle at the time of the incident. Incident Details: - Date: [XXX] - Time: Approximately [XXX] - Vehicle: Tesla Model 3 (Blue) Location: The incident took place on the freeway merge from [XXX], where it merges onto [XXX]. Heading home. Circumstances: My fiancée was operating the vehicle in Autopilot mode while maintaining her hands securely on the steering wheel. As she approached the freeway merge from ramp [XXX], heading onto [XXX], she experienced an unexpected jolt. Despite her continuous control of the steering wheel, the Autopilot system seemed to be accelerating without her input. Simultaneously, my fiancée felt a sudden tire malfunction, which resulted in a significant loss of control over the vehicle. Despite her best efforts to maintain the car's position within the lane, the Tesla Model 3 veered off the freeway and entered the adjacent Ravine area. Impact and Airbags: Upon entering the Ravine area, the vehicle experienced a collision. multiple plants/highbrush/uneven terrain as well as having to maneuver around 2 large palm trees which resulted damage to side mirror. Notably, none of the vehicle's airbags were deployed during the incident, and there were no sensor alerts, except for the tire pressure warning light. Also there wasn't any record of dashcam recording when we checked the car. We are seriously concerned that the airbags did not deploy , attached are photos concerning the damage. I would like to emphasize that my fiancée was diligently following safety guidelines and had her hands on the steering wheel while using Autopilot. This incident occurred suddenly and unexpectedly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11550423
Recall Date: Oct 17, 2023
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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