Complaints & Recalls
Official Safety Recalls - Important!
27 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-018
Recall Date: Dec 17, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-012
Recall Date: Jul 24, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-006
Recall Date: Feb 27, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3 vehicles. The second-row left seat belt buckle and second-row center seat belt anchor may have been incorrectly reassembled during vehicle service.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-20-004
Recall Date: Oct 21, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3, 2020-2022 Model Y, and 2021-2022 Model S and Model X vehicles. The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-013
Recall Date: Sep 19, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S, Model X, and 2022 Model 3 and Model Y vehicles operating certain firmware releases. The infotainment central processing unit (CPU) may overheat during the preparation or process of fast-charging, causing the CPU to lag or restart.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-009
Recall Date: May 3, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2022 Model 3 Performance vehicles. The unit of speed (mph or km/h) may fail to display on the speedometer while in Track Mode. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-008
Recall Date: Apr 18, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Apr 12, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Feb 4, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model 3, Model S, Model X, and 2020-2022 Model Y vehicles. A software error may cause a valve in the heat pump to open unintentionally and trap the refrigerant inside the evaporator, resulting in decreased defrosting performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-18-002
Recall Date: Feb 2, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-002
Recall Date: Feb 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Consumer Complaints
1.4K ComplaintsTesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was in the carpool lane when traffic came to a complete stop. I pressed on the brakes but they were heavy as if I was not able to press it down all the way. There was no information prior to the accident from the Tesla trying to warn me about an incoming collision. It wasn’t until after the accident the Tesla acknowledged that there was damage done to the car. Prior to the accident there was a service required for the front passenger safety restraints. This accident could have been much worse as I tried to swerve out of the way to avoid traffic but wasn’t able to make it back in time.
Corrective Action:
I was in the carpool lane when traffic came to a complete stop. I pressed on the brakes but they were heavy as if I was not able to press it down all the way. There was no information prior to the accident from the Tesla trying to warn me about an incoming collision. It wasn’t until after the accident the Tesla acknowledged that there was damage done to the car. Prior to the accident there was a service required for the front passenger safety restraints. This accident could have been much worse as I tried to swerve out of the way to avoid traffic but wasn’t able to make it back in time.
Additional Notes:
I was in the carpool lane when traffic came to a complete stop. I pressed on the brakes but they were heavy as if I was not able to press it down all the way. There was no information prior to the accident from the Tesla trying to warn me about an incoming collision. It wasn’t until after the accident the Tesla acknowledged that there was damage done to the car. Prior to the accident there was a service required for the front passenger safety restraints. This accident could have been much worse as I tried to swerve out of the way to avoid traffic but wasn’t able to make it back in time.
Mfg Campaign: 11544619
Recall Date: Sep 14, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was in the carpool lane when traffic came to a complete stop. I pressed on the brakes but they were heavy as if I was not able to press it down all the way. There was no information prior to the accident from the Tesla trying to warn me about an incoming collision. It wasn’t until after the accident the Tesla acknowledged that there was damage done to the car. Prior to the accident there was a service required for the front passenger safety restraints. This accident could have been much worse as I tried to swerve out of the way to avoid traffic but wasn’t able to make it back in time.
Corrective Action:
I was in the carpool lane when traffic came to a complete stop. I pressed on the brakes but they were heavy as if I was not able to press it down all the way. There was no information prior to the accident from the Tesla trying to warn me about an incoming collision. It wasn’t until after the accident the Tesla acknowledged that there was damage done to the car. Prior to the accident there was a service required for the front passenger safety restraints. This accident could have been much worse as I tried to swerve out of the way to avoid traffic but wasn’t able to make it back in time.
Additional Notes:
I was in the carpool lane when traffic came to a complete stop. I pressed on the brakes but they were heavy as if I was not able to press it down all the way. There was no information prior to the accident from the Tesla trying to warn me about an incoming collision. It wasn’t until after the accident the Tesla acknowledged that there was damage done to the car. Prior to the accident there was a service required for the front passenger safety restraints. This accident could have been much worse as I tried to swerve out of the way to avoid traffic but wasn’t able to make it back in time.
Mfg Campaign: 11544619
Recall Date: Sep 14, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I was in the carpool lane when traffic came to a complete stop. I pressed on the brakes but they were heavy as if I was not able to press it down all the way. There was no information prior to the accident from the Tesla trying to warn me about an incoming collision. It wasn’t until after the accident the Tesla acknowledged that there was damage done to the car. Prior to the accident there was a service required for the front passenger safety restraints. This accident could have been much worse as I tried to swerve out of the way to avoid traffic but wasn’t able to make it back in time.
Corrective Action:
I was in the carpool lane when traffic came to a complete stop. I pressed on the brakes but they were heavy as if I was not able to press it down all the way. There was no information prior to the accident from the Tesla trying to warn me about an incoming collision. It wasn’t until after the accident the Tesla acknowledged that there was damage done to the car. Prior to the accident there was a service required for the front passenger safety restraints. This accident could have been much worse as I tried to swerve out of the way to avoid traffic but wasn’t able to make it back in time.
Additional Notes:
I was in the carpool lane when traffic came to a complete stop. I pressed on the brakes but they were heavy as if I was not able to press it down all the way. There was no information prior to the accident from the Tesla trying to warn me about an incoming collision. It wasn’t until after the accident the Tesla acknowledged that there was damage done to the car. Prior to the accident there was a service required for the front passenger safety restraints. This accident could have been much worse as I tried to swerve out of the way to avoid traffic but wasn’t able to make it back in time.
Mfg Campaign: 11544619
Recall Date: Sep 14, 2023
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This is not a safety issue but a design issue. I am not sure who else could address this issue for a recall and make the company responsible for this design problem. I purchased a new Tesla Model 3 in August 2023 from Tesla. Since I bought this car, I have noticed that the edges of the windows have discolored. I recently contacted Tesla to have that repaired or corrected as part of the warranty. They are charging me ~1K for this repair, even though this design issue has been widely reported in several forums, and I have seen it in many other Tesla cars. I requested to waive this payment as this is a design issue, not because of irregular car use or care. They said that this abnormality occurs because of the acidity of products used in car wash shops, but I have never taken my car to any of those places, as I wash it myself at home with regular car soaps that I use in other vehicles. They refuse to repair it without the charge. I don't think charging me for this repair is fair, and I would like you to intervene in this conflict. I suspect many other customers are having the same issue.
Corrective Action:
This is not a safety issue but a design issue. I am not sure who else could address this issue for a recall and make the company responsible for this design problem. I purchased a new Tesla Model 3 in August 2023 from Tesla. Since I bought this car, I have noticed that the edges of the windows have discolored. I recently contacted Tesla to have that repaired or corrected as part of the warranty. They are charging me ~1K for this repair, even though this design issue has been widely reported in several forums, and I have seen it in many other Tesla cars. I requested to waive this payment as this is a design issue, not because of irregular car use or care. They said that this abnormality occurs because of the acidity of products used in car wash shops, but I have never taken my car to any of those places, as I wash it myself at home with regular car soaps that I use in other vehicles. They refuse to repair it without the charge. I don't think charging me for this repair is fair, and I would like you to intervene in this conflict. I suspect many other customers are having the same issue.
Additional Notes:
This is not a safety issue but a design issue. I am not sure who else could address this issue for a recall and make the company responsible for this design problem. I purchased a new Tesla Model 3 in August 2023 from Tesla. Since I bought this car, I have noticed that the edges of the windows have discolored. I recently contacted Tesla to have that repaired or corrected as part of the warranty. They are charging me ~1K for this repair, even though this design issue has been widely reported in several forums, and I have seen it in many other Tesla cars. I requested to waive this payment as this is a design issue, not because of irregular car use or care. They said that this abnormality occurs because of the acidity of products used in car wash shops, but I have never taken my car to any of those places, as I wash it myself at home with regular car soaps that I use in other vehicles. They refuse to repair it without the charge. I don't think charging me for this repair is fair, and I would like you to intervene in this conflict. I suspect many other customers are having the same issue.
Mfg Campaign: 11544346
Recall Date: Sep 13, 2023
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
We took our first long-disance trip (Albuquerque NM to Arlington TX, round trip) in our 2022 Tesla Model 3 and experienced multiple (4-5) phantom braking episodes to and from Arlington when engaging adaptive cruise control or autopilot. The car had been driven 5,760 miles before the trip. There were no warnings before the braking. The car was travelling at 70-77 mph on interstate highways and suddenly the brakes would engage slowing the car to 40 or 50 mph before we pressed pressed the accelerator. It was a clear day with temperatures in the 90-100 range. One time the phantom brake episode occurred while passing. Fortunately, there no cars travelling close behind us or there could have been a serious multi-car accident. We contacted Tesla service and they told us the car had no discernable problems (attached message).
Corrective Action:
We took our first long-disance trip (Albuquerque NM to Arlington TX, round trip) in our 2022 Tesla Model 3 and experienced multiple (4-5) phantom braking episodes to and from Arlington when engaging adaptive cruise control or autopilot. The car had been driven 5,760 miles before the trip. There were no warnings before the braking. The car was travelling at 70-77 mph on interstate highways and suddenly the brakes would engage slowing the car to 40 or 50 mph before we pressed pressed the accelerator. It was a clear day with temperatures in the 90-100 range. One time the phantom brake episode occurred while passing. Fortunately, there no cars travelling close behind us or there could have been a serious multi-car accident. We contacted Tesla service and they told us the car had no discernable problems (attached message).
Additional Notes:
We took our first long-disance trip (Albuquerque NM to Arlington TX, round trip) in our 2022 Tesla Model 3 and experienced multiple (4-5) phantom braking episodes to and from Arlington when engaging adaptive cruise control or autopilot. The car had been driven 5,760 miles before the trip. There were no warnings before the braking. The car was travelling at 70-77 mph on interstate highways and suddenly the brakes would engage slowing the car to 40 or 50 mph before we pressed pressed the accelerator. It was a clear day with temperatures in the 90-100 range. One time the phantom brake episode occurred while passing. Fortunately, there no cars travelling close behind us or there could have been a serious multi-car accident. We contacted Tesla service and they told us the car had no discernable problems (attached message).
Mfg Campaign: 11543853
Recall Date: Sep 11, 2023
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
We took our first long-disance trip (Albuquerque NM to Arlington TX, round trip) in our 2022 Tesla Model 3 and experienced multiple (4-5) phantom braking episodes to and from Arlington when engaging adaptive cruise control or autopilot. The car had been driven 5,760 miles before the trip. There were no warnings before the braking. The car was travelling at 70-77 mph on interstate highways and suddenly the brakes would engage slowing the car to 40 or 50 mph before we pressed pressed the accelerator. It was a clear day with temperatures in the 90-100 range. One time the phantom brake episode occurred while passing. Fortunately, there no cars travelling close behind us or there could have been a serious multi-car accident. We contacted Tesla service and they told us the car had no discernable problems (attached message).
Corrective Action:
We took our first long-disance trip (Albuquerque NM to Arlington TX, round trip) in our 2022 Tesla Model 3 and experienced multiple (4-5) phantom braking episodes to and from Arlington when engaging adaptive cruise control or autopilot. The car had been driven 5,760 miles before the trip. There were no warnings before the braking. The car was travelling at 70-77 mph on interstate highways and suddenly the brakes would engage slowing the car to 40 or 50 mph before we pressed pressed the accelerator. It was a clear day with temperatures in the 90-100 range. One time the phantom brake episode occurred while passing. Fortunately, there no cars travelling close behind us or there could have been a serious multi-car accident. We contacted Tesla service and they told us the car had no discernable problems (attached message).
Additional Notes:
We took our first long-disance trip (Albuquerque NM to Arlington TX, round trip) in our 2022 Tesla Model 3 and experienced multiple (4-5) phantom braking episodes to and from Arlington when engaging adaptive cruise control or autopilot. The car had been driven 5,760 miles before the trip. There were no warnings before the braking. The car was travelling at 70-77 mph on interstate highways and suddenly the brakes would engage slowing the car to 40 or 50 mph before we pressed pressed the accelerator. It was a clear day with temperatures in the 90-100 range. One time the phantom brake episode occurred while passing. Fortunately, there no cars travelling close behind us or there could have been a serious multi-car accident. We contacted Tesla service and they told us the car had no discernable problems (attached message).
Mfg Campaign: 11543853
Recall Date: Sep 11, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
We took our first long-disance trip (Albuquerque NM to Arlington TX, round trip) in our 2022 Tesla Model 3 and experienced multiple (4-5) phantom braking episodes to and from Arlington when engaging adaptive cruise control or autopilot. The car had been driven 5,760 miles before the trip. There were no warnings before the braking. The car was travelling at 70-77 mph on interstate highways and suddenly the brakes would engage slowing the car to 40 or 50 mph before we pressed pressed the accelerator. It was a clear day with temperatures in the 90-100 range. One time the phantom brake episode occurred while passing. Fortunately, there no cars travelling close behind us or there could have been a serious multi-car accident. We contacted Tesla service and they told us the car had no discernable problems (attached message).
Corrective Action:
We took our first long-disance trip (Albuquerque NM to Arlington TX, round trip) in our 2022 Tesla Model 3 and experienced multiple (4-5) phantom braking episodes to and from Arlington when engaging adaptive cruise control or autopilot. The car had been driven 5,760 miles before the trip. There were no warnings before the braking. The car was travelling at 70-77 mph on interstate highways and suddenly the brakes would engage slowing the car to 40 or 50 mph before we pressed pressed the accelerator. It was a clear day with temperatures in the 90-100 range. One time the phantom brake episode occurred while passing. Fortunately, there no cars travelling close behind us or there could have been a serious multi-car accident. We contacted Tesla service and they told us the car had no discernable problems (attached message).
Additional Notes:
We took our first long-disance trip (Albuquerque NM to Arlington TX, round trip) in our 2022 Tesla Model 3 and experienced multiple (4-5) phantom braking episodes to and from Arlington when engaging adaptive cruise control or autopilot. The car had been driven 5,760 miles before the trip. There were no warnings before the braking. The car was travelling at 70-77 mph on interstate highways and suddenly the brakes would engage slowing the car to 40 or 50 mph before we pressed pressed the accelerator. It was a clear day with temperatures in the 90-100 range. One time the phantom brake episode occurred while passing. Fortunately, there no cars travelling close behind us or there could have been a serious multi-car accident. We contacted Tesla service and they told us the car had no discernable problems (attached message).
Mfg Campaign: 11543853
Recall Date: Sep 11, 2023
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I had car seat professionals attempt to install my car seat into the Model 3. Upon reviewing the car’s user manual, it was clear that all the car seat instructions contradicted itself. 1. The instructions from the car manual instruct you to pull the single back tether from a forward facing car seat through the head rest, but the headrest is sewed into the seat so there is no option to lift the head seat and slide the tether through. 2. The instructions also include photos with instructions that directly contradict what is in the photo. For example, the manual says to run the single tether on the outside-facing side of the head rest but in the photo the tether is being run on the inside-facing tether. 3. Some instructions also encourage you to use the seat belt rather than the restraint clips on the side back seats but there is a warning at the beginning of the car seat section of the car manual that says you should only use the seat belt when the car seat is in the middle position. When I called Tesla they told me not to worry about it and that they were sure my car seat was safe. They refuse to clarify any of their user manual instructions.
Corrective Action:
I had car seat professionals attempt to install my car seat into the Model 3. Upon reviewing the car’s user manual, it was clear that all the car seat instructions contradicted itself. 1. The instructions from the car manual instruct you to pull the single back tether from a forward facing car seat through the head rest, but the headrest is sewed into the seat so there is no option to lift the head seat and slide the tether through. 2. The instructions also include photos with instructions that directly contradict what is in the photo. For example, the manual says to run the single tether on the outside-facing side of the head rest but in the photo the tether is being run on the inside-facing tether. 3. Some instructions also encourage you to use the seat belt rather than the restraint clips on the side back seats but there is a warning at the beginning of the car seat section of the car manual that says you should only use the seat belt when the car seat is in the middle position. When I called Tesla they told me not to worry about it and that they were sure my car seat was safe. They refuse to clarify any of their user manual instructions.
Additional Notes:
I had car seat professionals attempt to install my car seat into the Model 3. Upon reviewing the car’s user manual, it was clear that all the car seat instructions contradicted itself. 1. The instructions from the car manual instruct you to pull the single back tether from a forward facing car seat through the head rest, but the headrest is sewed into the seat so there is no option to lift the head seat and slide the tether through. 2. The instructions also include photos with instructions that directly contradict what is in the photo. For example, the manual says to run the single tether on the outside-facing side of the head rest but in the photo the tether is being run on the inside-facing tether. 3. Some instructions also encourage you to use the seat belt rather than the restraint clips on the side back seats but there is a warning at the beginning of the car seat section of the car manual that says you should only use the seat belt when the car seat is in the middle position. When I called Tesla they told me not to worry about it and that they were sure my car seat was safe. They refuse to clarify any of their user manual instructions.
Mfg Campaign: 11543654
Recall Date: Sep 10, 2023
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
The contact stated that while renting a 2022 Tesla Model 3. The contact stated that while driving approximately 60 mph, the steering wheel suddenly turned left while accelerating. The contact attempted to gain control however the steering wheel seized. The vehicle ended up crashing in the middle of the highway on the left side of the vehicle and front-end mostly. The air bags deployed. The vehicle was towed however it had not been determined if the vehicle was totaled as of yet. The display of the front left safety restraint system fault message was displayed on the main control display. The contact received injuries to their arms, knees, neck, shoulder, and back. Medical attention was needed. A police report was filed. The manufacturer was not made aware of the failure. The approximate failure mileage was 50,000.
Corrective Action:
The contact stated that while renting a 2022 Tesla Model 3. The contact stated that while driving approximately 60 mph, the steering wheel suddenly turned left while accelerating. The contact attempted to gain control however the steering wheel seized. The vehicle ended up crashing in the middle of the highway on the left side of the vehicle and front-end mostly. The air bags deployed. The vehicle was towed however it had not been determined if the vehicle was totaled as of yet. The display of the front left safety restraint system fault message was displayed on the main control display. The contact received injuries to their arms, knees, neck, shoulder, and back. Medical attention was needed. A police report was filed. The manufacturer was not made aware of the failure. The approximate failure mileage was 50,000.
Additional Notes:
The contact stated that while renting a 2022 Tesla Model 3. The contact stated that while driving approximately 60 mph, the steering wheel suddenly turned left while accelerating. The contact attempted to gain control however the steering wheel seized. The vehicle ended up crashing in the middle of the highway on the left side of the vehicle and front-end mostly. The air bags deployed. The vehicle was towed however it had not been determined if the vehicle was totaled as of yet. The display of the front left safety restraint system fault message was displayed on the main control display. The contact received injuries to their arms, knees, neck, shoulder, and back. Medical attention was needed. A police report was filed. The manufacturer was not made aware of the failure. The approximate failure mileage was 50,000.
Mfg Campaign: 11542573
Recall Date: Sep 5, 2023
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact stated that while renting a 2022 Tesla Model 3. The contact stated that while driving approximately 60 mph, the steering wheel suddenly turned left while accelerating. The contact attempted to gain control however the steering wheel seized. The vehicle ended up crashing in the middle of the highway on the left side of the vehicle and front-end mostly. The air bags deployed. The vehicle was towed however it had not been determined if the vehicle was totaled as of yet. The display of the front left safety restraint system fault message was displayed on the main control display. The contact received injuries to their arms, knees, neck, shoulder, and back. Medical attention was needed. A police report was filed. The manufacturer was not made aware of the failure. The approximate failure mileage was 50,000.
Corrective Action:
The contact stated that while renting a 2022 Tesla Model 3. The contact stated that while driving approximately 60 mph, the steering wheel suddenly turned left while accelerating. The contact attempted to gain control however the steering wheel seized. The vehicle ended up crashing in the middle of the highway on the left side of the vehicle and front-end mostly. The air bags deployed. The vehicle was towed however it had not been determined if the vehicle was totaled as of yet. The display of the front left safety restraint system fault message was displayed on the main control display. The contact received injuries to their arms, knees, neck, shoulder, and back. Medical attention was needed. A police report was filed. The manufacturer was not made aware of the failure. The approximate failure mileage was 50,000.
Additional Notes:
The contact stated that while renting a 2022 Tesla Model 3. The contact stated that while driving approximately 60 mph, the steering wheel suddenly turned left while accelerating. The contact attempted to gain control however the steering wheel seized. The vehicle ended up crashing in the middle of the highway on the left side of the vehicle and front-end mostly. The air bags deployed. The vehicle was towed however it had not been determined if the vehicle was totaled as of yet. The display of the front left safety restraint system fault message was displayed on the main control display. The contact received injuries to their arms, knees, neck, shoulder, and back. Medical attention was needed. A police report was filed. The manufacturer was not made aware of the failure. The approximate failure mileage was 50,000.
Mfg Campaign: 11542573
Recall Date: Sep 5, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
On multiple occasions, I have had phantom braking issues with the car. Most notably, I have experienced this on Highway 80 between Fernley, NV, and Winnemucca. Originally, I was using the car's autopilot feature and I had multiple phantom braking events. I had the speed set for the speed limit of 80 MPH and the car randomly slammed on the brakes. By the time I was able to hit the gas pedal, I slowed down to about 60 MPH. Fearing I was going to cause a traffic incident, I stopped using autopilot and used the adaptive cruise control. I suffered over 50 phantom braking incidents with the adaptive cruise control. I kept using the feature so I could log a case with Tesla. Once I got home, I logged a case with Tesla and they said the cameras were dirty and that was the issue. On a second trip, taking the same route, I cleaned the cameras and had the exact same results. I have noticed taking the same route, I only have issues when it is sunny out. When it is dark, with less glare, the car operates okay. Autopilot and Tesla's adaptive cruise control are incredibly dangerous. I requested to have a standard cruise control, which Tesla said was impossible to get. I had a previous Tesla with standard cruise control and don't understand why we can't have that feature. Please investigate this and make Tesla offer a standard cruise control option so we do not have to risk our lives with their dangerous autopilot.
Corrective Action:
On multiple occasions, I have had phantom braking issues with the car. Most notably, I have experienced this on Highway 80 between Fernley, NV, and Winnemucca. Originally, I was using the car's autopilot feature and I had multiple phantom braking events. I had the speed set for the speed limit of 80 MPH and the car randomly slammed on the brakes. By the time I was able to hit the gas pedal, I slowed down to about 60 MPH. Fearing I was going to cause a traffic incident, I stopped using autopilot and used the adaptive cruise control. I suffered over 50 phantom braking incidents with the adaptive cruise control. I kept using the feature so I could log a case with Tesla. Once I got home, I logged a case with Tesla and they said the cameras were dirty and that was the issue. On a second trip, taking the same route, I cleaned the cameras and had the exact same results. I have noticed taking the same route, I only have issues when it is sunny out. When it is dark, with less glare, the car operates okay. Autopilot and Tesla's adaptive cruise control are incredibly dangerous. I requested to have a standard cruise control, which Tesla said was impossible to get. I had a previous Tesla with standard cruise control and don't understand why we can't have that feature. Please investigate this and make Tesla offer a standard cruise control option so we do not have to risk our lives with their dangerous autopilot.
Additional Notes:
On multiple occasions, I have had phantom braking issues with the car. Most notably, I have experienced this on Highway 80 between Fernley, NV, and Winnemucca. Originally, I was using the car's autopilot feature and I had multiple phantom braking events. I had the speed set for the speed limit of 80 MPH and the car randomly slammed on the brakes. By the time I was able to hit the gas pedal, I slowed down to about 60 MPH. Fearing I was going to cause a traffic incident, I stopped using autopilot and used the adaptive cruise control. I suffered over 50 phantom braking incidents with the adaptive cruise control. I kept using the feature so I could log a case with Tesla. Once I got home, I logged a case with Tesla and they said the cameras were dirty and that was the issue. On a second trip, taking the same route, I cleaned the cameras and had the exact same results. I have noticed taking the same route, I only have issues when it is sunny out. When it is dark, with less glare, the car operates okay. Autopilot and Tesla's adaptive cruise control are incredibly dangerous. I requested to have a standard cruise control, which Tesla said was impossible to get. I had a previous Tesla with standard cruise control and don't understand why we can't have that feature. Please investigate this and make Tesla offer a standard cruise control option so we do not have to risk our lives with their dangerous autopilot.
Mfg Campaign: 11541549
Recall Date: Aug 29, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
While driving at 55 MPM on Interstate 66 West near Reston, I was using Tesla Autopilot and experienced a very sudden heavy braking, braking to about 35 MPH in a second or less. The braking was so sever it lifted me off the back o f the driver's seat. The closest vehicle in my lane (rightmost lane) was easily more than a quarter mile ahead. There were no vehicles on the 2 lanes to my left. I was not near an exit nor was there an overpass ahead. This occurs frequently while trying to use Tesla Autopilot in a variety of conditions. In each case there is no obvious reason for the sudden braking while using autopilot. This is quite scary and clearly dangerous. My frequent passengers all ask me not to use Tesla autopilot while they are in the car. As a comment, I would be quite happy if Tesla provided an option to only use autopilot for keeping the speed without anything else.
Corrective Action:
While driving at 55 MPM on Interstate 66 West near Reston, I was using Tesla Autopilot and experienced a very sudden heavy braking, braking to about 35 MPH in a second or less. The braking was so sever it lifted me off the back o f the driver's seat. The closest vehicle in my lane (rightmost lane) was easily more than a quarter mile ahead. There were no vehicles on the 2 lanes to my left. I was not near an exit nor was there an overpass ahead. This occurs frequently while trying to use Tesla Autopilot in a variety of conditions. In each case there is no obvious reason for the sudden braking while using autopilot. This is quite scary and clearly dangerous. My frequent passengers all ask me not to use Tesla autopilot while they are in the car. As a comment, I would be quite happy if Tesla provided an option to only use autopilot for keeping the speed without anything else.
Additional Notes:
While driving at 55 MPM on Interstate 66 West near Reston, I was using Tesla Autopilot and experienced a very sudden heavy braking, braking to about 35 MPH in a second or less. The braking was so sever it lifted me off the back o f the driver's seat. The closest vehicle in my lane (rightmost lane) was easily more than a quarter mile ahead. There were no vehicles on the 2 lanes to my left. I was not near an exit nor was there an overpass ahead. This occurs frequently while trying to use Tesla Autopilot in a variety of conditions. In each case there is no obvious reason for the sudden braking while using autopilot. This is quite scary and clearly dangerous. My frequent passengers all ask me not to use Tesla autopilot while they are in the car. As a comment, I would be quite happy if Tesla provided an option to only use autopilot for keeping the speed without anything else.
Mfg Campaign: 11540998
Recall Date: Aug 27, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
On 8/3/23 on two occasions the vehicle suddenly applied brakes while in cruise/autopilot mode when there was no vehicle in close proximity in front of my vehicle. There was however a large commercial truck behind me on one occasion, which may have been effected by the application of brakes for no apparent reason. On 8/5/23, with the vehicle in the same mode, the system applied brakes.....there were no vehicles within a 1/4 mile front or rear. Tesla was contacted and reviewed the logs, stating that the vehicle braked for another vehicle..... As a 35 year police officers, my professional opinion is that this vehicle is dangerous when operated in this mode. I explained this to Tesla and their response was that sometimes you get false activations because the car perceived something that wasn't there and that's Ok. It's not Ok to unexpectedly step on the brakes at 70 or 80 miles per hour on a major highway! Had it been my daughter or my wife driving, I'm not sure they would have reacted as fast nor in the correct manner as it is confusing when it first happens.
Corrective Action:
On 8/3/23 on two occasions the vehicle suddenly applied brakes while in cruise/autopilot mode when there was no vehicle in close proximity in front of my vehicle. There was however a large commercial truck behind me on one occasion, which may have been effected by the application of brakes for no apparent reason. On 8/5/23, with the vehicle in the same mode, the system applied brakes.....there were no vehicles within a 1/4 mile front or rear. Tesla was contacted and reviewed the logs, stating that the vehicle braked for another vehicle..... As a 35 year police officers, my professional opinion is that this vehicle is dangerous when operated in this mode. I explained this to Tesla and their response was that sometimes you get false activations because the car perceived something that wasn't there and that's Ok. It's not Ok to unexpectedly step on the brakes at 70 or 80 miles per hour on a major highway! Had it been my daughter or my wife driving, I'm not sure they would have reacted as fast nor in the correct manner as it is confusing when it first happens.
Additional Notes:
On 8/3/23 on two occasions the vehicle suddenly applied brakes while in cruise/autopilot mode when there was no vehicle in close proximity in front of my vehicle. There was however a large commercial truck behind me on one occasion, which may have been effected by the application of brakes for no apparent reason. On 8/5/23, with the vehicle in the same mode, the system applied brakes.....there were no vehicles within a 1/4 mile front or rear. Tesla was contacted and reviewed the logs, stating that the vehicle braked for another vehicle..... As a 35 year police officers, my professional opinion is that this vehicle is dangerous when operated in this mode. I explained this to Tesla and their response was that sometimes you get false activations because the car perceived something that wasn't there and that's Ok. It's not Ok to unexpectedly step on the brakes at 70 or 80 miles per hour on a major highway! Had it been my daughter or my wife driving, I'm not sure they would have reacted as fast nor in the correct manner as it is confusing when it first happens.
Mfg Campaign: 11540343
Recall Date: Aug 23, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
On 8/3/23 on two occasions the vehicle suddenly applied brakes while in cruise/autopilot mode when there was no vehicle in close proximity in front of my vehicle. There was however a large commercial truck behind me on one occasion, which may have been effected by the application of brakes for no apparent reason. On 8/5/23, with the vehicle in the same mode, the system applied brakes.....there were no vehicles within a 1/4 mile front or rear. Tesla was contacted and reviewed the logs, stating that the vehicle braked for another vehicle..... As a 35 year police officers, my professional opinion is that this vehicle is dangerous when operated in this mode. I explained this to Tesla and their response was that sometimes you get false activations because the car perceived something that wasn't there and that's Ok. It's not Ok to unexpectedly step on the brakes at 70 or 80 miles per hour on a major highway! Had it been my daughter or my wife driving, I'm not sure they would have reacted as fast nor in the correct manner as it is confusing when it first happens.
Corrective Action:
On 8/3/23 on two occasions the vehicle suddenly applied brakes while in cruise/autopilot mode when there was no vehicle in close proximity in front of my vehicle. There was however a large commercial truck behind me on one occasion, which may have been effected by the application of brakes for no apparent reason. On 8/5/23, with the vehicle in the same mode, the system applied brakes.....there were no vehicles within a 1/4 mile front or rear. Tesla was contacted and reviewed the logs, stating that the vehicle braked for another vehicle..... As a 35 year police officers, my professional opinion is that this vehicle is dangerous when operated in this mode. I explained this to Tesla and their response was that sometimes you get false activations because the car perceived something that wasn't there and that's Ok. It's not Ok to unexpectedly step on the brakes at 70 or 80 miles per hour on a major highway! Had it been my daughter or my wife driving, I'm not sure they would have reacted as fast nor in the correct manner as it is confusing when it first happens.
Additional Notes:
On 8/3/23 on two occasions the vehicle suddenly applied brakes while in cruise/autopilot mode when there was no vehicle in close proximity in front of my vehicle. There was however a large commercial truck behind me on one occasion, which may have been effected by the application of brakes for no apparent reason. On 8/5/23, with the vehicle in the same mode, the system applied brakes.....there were no vehicles within a 1/4 mile front or rear. Tesla was contacted and reviewed the logs, stating that the vehicle braked for another vehicle..... As a 35 year police officers, my professional opinion is that this vehicle is dangerous when operated in this mode. I explained this to Tesla and their response was that sometimes you get false activations because the car perceived something that wasn't there and that's Ok. It's not Ok to unexpectedly step on the brakes at 70 or 80 miles per hour on a major highway! Had it been my daughter or my wife driving, I'm not sure they would have reacted as fast nor in the correct manner as it is confusing when it first happens.
Mfg Campaign: 11540343
Recall Date: Aug 23, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
On 8/3/23 on two occasions the vehicle suddenly applied brakes while in cruise/autopilot mode when there was no vehicle in close proximity in front of my vehicle. There was however a large commercial truck behind me on one occasion, which may have been effected by the application of brakes for no apparent reason. On 8/5/23, with the vehicle in the same mode, the system applied brakes.....there were no vehicles within a 1/4 mile front or rear. Tesla was contacted and reviewed the logs, stating that the vehicle braked for another vehicle..... As a 35 year police officers, my professional opinion is that this vehicle is dangerous when operated in this mode. I explained this to Tesla and their response was that sometimes you get false activations because the car perceived something that wasn't there and that's Ok. It's not Ok to unexpectedly step on the brakes at 70 or 80 miles per hour on a major highway! Had it been my daughter or my wife driving, I'm not sure they would have reacted as fast nor in the correct manner as it is confusing when it first happens.
Corrective Action:
On 8/3/23 on two occasions the vehicle suddenly applied brakes while in cruise/autopilot mode when there was no vehicle in close proximity in front of my vehicle. There was however a large commercial truck behind me on one occasion, which may have been effected by the application of brakes for no apparent reason. On 8/5/23, with the vehicle in the same mode, the system applied brakes.....there were no vehicles within a 1/4 mile front or rear. Tesla was contacted and reviewed the logs, stating that the vehicle braked for another vehicle..... As a 35 year police officers, my professional opinion is that this vehicle is dangerous when operated in this mode. I explained this to Tesla and their response was that sometimes you get false activations because the car perceived something that wasn't there and that's Ok. It's not Ok to unexpectedly step on the brakes at 70 or 80 miles per hour on a major highway! Had it been my daughter or my wife driving, I'm not sure they would have reacted as fast nor in the correct manner as it is confusing when it first happens.
Additional Notes:
On 8/3/23 on two occasions the vehicle suddenly applied brakes while in cruise/autopilot mode when there was no vehicle in close proximity in front of my vehicle. There was however a large commercial truck behind me on one occasion, which may have been effected by the application of brakes for no apparent reason. On 8/5/23, with the vehicle in the same mode, the system applied brakes.....there were no vehicles within a 1/4 mile front or rear. Tesla was contacted and reviewed the logs, stating that the vehicle braked for another vehicle..... As a 35 year police officers, my professional opinion is that this vehicle is dangerous when operated in this mode. I explained this to Tesla and their response was that sometimes you get false activations because the car perceived something that wasn't there and that's Ok. It's not Ok to unexpectedly step on the brakes at 70 or 80 miles per hour on a major highway! Had it been my daughter or my wife driving, I'm not sure they would have reacted as fast nor in the correct manner as it is confusing when it first happens.
Mfg Campaign: 11540343
Recall Date: Aug 23, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
On Friday, August 11th. My wife and I were traveling on I-70 Eastbound from Colorado to Kansas. On several occasions during the trip, we experienced phantom braking while using the adaptive cruise control. The car would immediately brake at highway speeds, slowing rapidly when nothing was on the road. Luckily every time this happened there were no cars immediately behind us as it could have easily caused a crash. This happened both while I was driving [XXX] ) and while my wife was driving [XXX] ). At one point in the trip, we turned off the emergency braking feature and the phantom braking still occurred while using the adaptive cruise control. In all this happened around 10 times or so during the trip. I reported the event to Tesla on Monday, August 14 as neither of us felt safe using the adaptive cruise control after that event. Response from Tesla attached below. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On Friday, August 11th. My wife and I were traveling on I-70 Eastbound from Colorado to Kansas. On several occasions during the trip, we experienced phantom braking while using the adaptive cruise control. The car would immediately brake at highway speeds, slowing rapidly when nothing was on the road. Luckily every time this happened there were no cars immediately behind us as it could have easily caused a crash. This happened both while I was driving [XXX] ) and while my wife was driving [XXX] ). At one point in the trip, we turned off the emergency braking feature and the phantom braking still occurred while using the adaptive cruise control. In all this happened around 10 times or so during the trip. I reported the event to Tesla on Monday, August 14 as neither of us felt safe using the adaptive cruise control after that event. Response from Tesla attached below. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On Friday, August 11th. My wife and I were traveling on I-70 Eastbound from Colorado to Kansas. On several occasions during the trip, we experienced phantom braking while using the adaptive cruise control. The car would immediately brake at highway speeds, slowing rapidly when nothing was on the road. Luckily every time this happened there were no cars immediately behind us as it could have easily caused a crash. This happened both while I was driving [XXX] ) and while my wife was driving [XXX] ). At one point in the trip, we turned off the emergency braking feature and the phantom braking still occurred while using the adaptive cruise control. In all this happened around 10 times or so during the trip. I reported the event to Tesla on Monday, August 14 as neither of us felt safe using the adaptive cruise control after that event. Response from Tesla attached below. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11539782
Recall Date: Aug 21, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
On Friday, August 11th. My wife and I were traveling on I-70 Eastbound from Colorado to Kansas. On several occasions during the trip, we experienced phantom braking while using the adaptive cruise control. The car would immediately brake at highway speeds, slowing rapidly when nothing was on the road. Luckily every time this happened there were no cars immediately behind us as it could have easily caused a crash. This happened both while I was driving [XXX] ) and while my wife was driving [XXX] ). At one point in the trip, we turned off the emergency braking feature and the phantom braking still occurred while using the adaptive cruise control. In all this happened around 10 times or so during the trip. I reported the event to Tesla on Monday, August 14 as neither of us felt safe using the adaptive cruise control after that event. Response from Tesla attached below. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On Friday, August 11th. My wife and I were traveling on I-70 Eastbound from Colorado to Kansas. On several occasions during the trip, we experienced phantom braking while using the adaptive cruise control. The car would immediately brake at highway speeds, slowing rapidly when nothing was on the road. Luckily every time this happened there were no cars immediately behind us as it could have easily caused a crash. This happened both while I was driving [XXX] ) and while my wife was driving [XXX] ). At one point in the trip, we turned off the emergency braking feature and the phantom braking still occurred while using the adaptive cruise control. In all this happened around 10 times or so during the trip. I reported the event to Tesla on Monday, August 14 as neither of us felt safe using the adaptive cruise control after that event. Response from Tesla attached below. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On Friday, August 11th. My wife and I were traveling on I-70 Eastbound from Colorado to Kansas. On several occasions during the trip, we experienced phantom braking while using the adaptive cruise control. The car would immediately brake at highway speeds, slowing rapidly when nothing was on the road. Luckily every time this happened there were no cars immediately behind us as it could have easily caused a crash. This happened both while I was driving [XXX] ) and while my wife was driving [XXX] ). At one point in the trip, we turned off the emergency braking feature and the phantom braking still occurred while using the adaptive cruise control. In all this happened around 10 times or so during the trip. I reported the event to Tesla on Monday, August 14 as neither of us felt safe using the adaptive cruise control after that event. Response from Tesla attached below. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11539782
Recall Date: Aug 21, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
On Friday, August 11th. My wife and I were traveling on I-70 Eastbound from Colorado to Kansas. On several occasions during the trip, we experienced phantom braking while using the adaptive cruise control. The car would immediately brake at highway speeds, slowing rapidly when nothing was on the road. Luckily every time this happened there were no cars immediately behind us as it could have easily caused a crash. This happened both while I was driving [XXX] ) and while my wife was driving [XXX] ). At one point in the trip, we turned off the emergency braking feature and the phantom braking still occurred while using the adaptive cruise control. In all this happened around 10 times or so during the trip. I reported the event to Tesla on Monday, August 14 as neither of us felt safe using the adaptive cruise control after that event. Response from Tesla attached below. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On Friday, August 11th. My wife and I were traveling on I-70 Eastbound from Colorado to Kansas. On several occasions during the trip, we experienced phantom braking while using the adaptive cruise control. The car would immediately brake at highway speeds, slowing rapidly when nothing was on the road. Luckily every time this happened there were no cars immediately behind us as it could have easily caused a crash. This happened both while I was driving [XXX] ) and while my wife was driving [XXX] ). At one point in the trip, we turned off the emergency braking feature and the phantom braking still occurred while using the adaptive cruise control. In all this happened around 10 times or so during the trip. I reported the event to Tesla on Monday, August 14 as neither of us felt safe using the adaptive cruise control after that event. Response from Tesla attached below. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On Friday, August 11th. My wife and I were traveling on I-70 Eastbound from Colorado to Kansas. On several occasions during the trip, we experienced phantom braking while using the adaptive cruise control. The car would immediately brake at highway speeds, slowing rapidly when nothing was on the road. Luckily every time this happened there were no cars immediately behind us as it could have easily caused a crash. This happened both while I was driving [XXX] ) and while my wife was driving [XXX] ). At one point in the trip, we turned off the emergency braking feature and the phantom braking still occurred while using the adaptive cruise control. In all this happened around 10 times or so during the trip. I reported the event to Tesla on Monday, August 14 as neither of us felt safe using the adaptive cruise control after that event. Response from Tesla attached below. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11539782
Recall Date: Aug 21, 2023
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I believe the autopilot and cruise control systems are affected. On 6-8 occasions, the cameras have picked up a non- existent hazard along the road causing the cruise control to disengage, rapidly slowing the car approximately 20 MPH in about 3 seconds. This has occurred on highways and freeways at speeds of 65-75 MPH. If there had been another vehicle traveling close behind, an accident would likely have occurred. I’ve taken the car to the dealer and they are aware of this problem. After the dealer adjusted the cameras the problem persisted. When this problem has occurred, there was no prior warning.
Corrective Action:
I believe the autopilot and cruise control systems are affected. On 6-8 occasions, the cameras have picked up a non- existent hazard along the road causing the cruise control to disengage, rapidly slowing the car approximately 20 MPH in about 3 seconds. This has occurred on highways and freeways at speeds of 65-75 MPH. If there had been another vehicle traveling close behind, an accident would likely have occurred. I’ve taken the car to the dealer and they are aware of this problem. After the dealer adjusted the cameras the problem persisted. When this problem has occurred, there was no prior warning.
Additional Notes:
I believe the autopilot and cruise control systems are affected. On 6-8 occasions, the cameras have picked up a non- existent hazard along the road causing the cruise control to disengage, rapidly slowing the car approximately 20 MPH in about 3 seconds. This has occurred on highways and freeways at speeds of 65-75 MPH. If there had been another vehicle traveling close behind, an accident would likely have occurred. I’ve taken the car to the dealer and they are aware of this problem. After the dealer adjusted the cameras the problem persisted. When this problem has occurred, there was no prior warning.
Mfg Campaign: 11539641
Recall Date: Aug 20, 2023
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I believe the autopilot and cruise control systems are affected. On 6-8 occasions, the cameras have picked up a non- existent hazard along the road causing the cruise control to disengage, rapidly slowing the car approximately 20 MPH in about 3 seconds. This has occurred on highways and freeways at speeds of 65-75 MPH. If there had been another vehicle traveling close behind, an accident would likely have occurred. I’ve taken the car to the dealer and they are aware of this problem. After the dealer adjusted the cameras the problem persisted. When this problem has occurred, there was no prior warning.
Corrective Action:
I believe the autopilot and cruise control systems are affected. On 6-8 occasions, the cameras have picked up a non- existent hazard along the road causing the cruise control to disengage, rapidly slowing the car approximately 20 MPH in about 3 seconds. This has occurred on highways and freeways at speeds of 65-75 MPH. If there had been another vehicle traveling close behind, an accident would likely have occurred. I’ve taken the car to the dealer and they are aware of this problem. After the dealer adjusted the cameras the problem persisted. When this problem has occurred, there was no prior warning.
Additional Notes:
I believe the autopilot and cruise control systems are affected. On 6-8 occasions, the cameras have picked up a non- existent hazard along the road causing the cruise control to disengage, rapidly slowing the car approximately 20 MPH in about 3 seconds. This has occurred on highways and freeways at speeds of 65-75 MPH. If there had been another vehicle traveling close behind, an accident would likely have occurred. I’ve taken the car to the dealer and they are aware of this problem. After the dealer adjusted the cameras the problem persisted. When this problem has occurred, there was no prior warning.
Mfg Campaign: 11539641
Recall Date: Aug 20, 2023
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Jul 24, 2025